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Mobilise digital store accessories.
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Mobilise digital store accessories. The digital revolution in retail isn’t all about technology, it’s about people, too. Sales associates play a fundamental role in the customer experience; pair them with the right tech, and they’ll become a powerful selling tool. ‘knowledgeable and helpful’ Only 29% There’s vast scope to improve the retail experience. of consumers believe sales associates are knowledgeable and helpful. Sales associates remain at the heart of in-store retail. More than half of consumers engage with sales associates. Make your sales associates a digital touchpoint. ????? Digitally-enabled sales associates lead to a third of consumers wanting more information and demos. Consumer expectations of mobile checkout are growing. Digitally enabled employees make all the difference. 41% of consumers expect sales associates to be able to offer a mobile checkout service. Customer expectations CHECKOUT PAY of people buy more when helped by a knowledgeable sales assistant. Smartphones are an integral part of the retail experience. of people use a smartphone in store to help them shop (comparing products, checking prices, reading reviews etc). 90% How prepared is your retail business to put this information into practice? Are you ready to pair your best people with the latest tech? If you need help, we have the experience and expertise to guide you on your way. Find out more: bt.com/retail i INFORMATION 85% ? Sources. Forrester (2016). Real-Time Data Drives The Future Of Retail. IDC (2015). European Retail Consumer Survey. BT (2016). Digital Possible Presentation.
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Transcript of Mobilise digital store accessories.
Mobilise digitalstore accessories.The digital revolution in retail isn’t all about technology, it’s about people, too. Sales associates play a fundamental role in the customer experience; pair them with the right tech, and they’ll become a powerful selling tool.
‘knowledgeable and helpful’
Only
29%
There’s vast scope to improve the retail experience.
of consumers believe sales associates are knowledgeable and helpful.
Sales associates remain at the heart of in-store retail.
More than half of consumersengage withsales associates.
Make your sales associates a digital touchpoint.
?????Digitally-enabledsales associateslead to a
thirdof consumerswanting moreinformationand demos.
Consumer expectations of mobile checkout are growing.
Digitally enabled employees make all the difference.
41%of consumers expect sales
associates to be able to offera mobile checkout service.Customer
expectations
CHECKOUT
PAY
of people buy more when helped by a knowledgeable sales assistant.
Smartphones are an integral part of the retail experience.
of people use a smartphone in storeto help them shop (comparing products, checking prices, readingreviews etc).
90%
How prepared is your retail business to put this information into practice? Are you ready to pair your best people with the latest tech? If you need help, we have the experience and expertise to guide you on your way.
Find out more: bt.com/retail
i INFORMATION
85%?
Sources.Forrester (2016). Real-Time Data Drives The Future Of Retail. IDC (2015). European Retail Consumer Survey. BT (2016). Digital Possible Presentation.
