Mobile workforce management software solutionsEmpowering the evolving workforce with an end-to-end framework

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Table of contents

Introduction IV

Challenges V

BYOD: Supporting a wide range of devices VI

Data security: Protecting critical enterprise information VI

Application modernization: Delivering applications on an array of devices VI

Solutions VII

Desktop virtualization VIII

Secure mobile access VIII

Mobile network security IX

Mobile endpoint security IX

Mobile endpoint management X

Case studies XI

Simplifying identity and access management XII

Challenge XII

Solution XII

Results XII

Ensuring the right access at the right time XII

Challenge XII

Solutions XII

Results XII

Conclusion XIII

IV Mobile workforce management solutions | 2013 Dell. All rights reserved..

Balancing user freedom with IT control

As organizations expand their mobile workforces, IT groups must find new

ways to support a growing and diverse collection of mobile computer

systems and devices without adding costs, increasing complexity, or

sacrificing security. Employees now expect freedom of choice in device

support, so IT groups must work to enhance user flexibility, promote

productivity and provide secure access—anytime, anywhere—to

information that employees require—all while maintaining tight control of

sensitive corporate information.

The expanding bring-your-own-device (BYOD) trend makes that mission

more difficult, however. IT groups must support a broad array of platforms,

operating systems and configurations. They also need solutions designed

to help streamline administrative tasks, deliver the right content and

applications to the right people, and keep business information secure—all

while keeping costs down.

To enable the mobile workforce with a solid and flexible BYOD approach,

organizations must:

• Define IT policies and acceptable devices

• Protect data while securing and managing the infrastructure

• Empower the workforce with access to data anytime, anywhere

Introduction

The right solution for an effective BYOD foundation depends on customer

needs, current infrastructure, risk tolerance and overall business strategy.

Dell mobile workforce management software solutions can help

organizations address the key challenges of building this foundation and

deliver applications for improved end-user productivity while optimizing

infrastructure investments. These solutions let organizations provide

access to enterprise information and resources for employees using a

wide variety of devices and configurations. They help simplify a full range

of administrative tasks, from asset discovery and software provisioning to

patch management and policy enforcement. And they help ensure security

by enabling administrators to effectively manage identities and access

while protecting the network from intrusions. Dell mobile workforce

management solutions balance user freedom and IT control.

V Mobile workforce management solutions | 2013 Dell. All rights reserved.

Challenges

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BYOD: Supporting a wide range of devices

The BYOD trend presents new challenges for IT groups, which must

support a much wider variety of end-user devices than ever before.

Consumer devices are flooding into business settings, challenging

IT groups to respond quickly with a robust platform that meets all

requirements and helps maintain user productivity without compromising

network security or without exposing the network to potential

cyberthreats.

Companies allow employees to use personal devices in part to help

improve productivity and job satisfaction. Mobile smart devices are

driving a new workplace paradigm that fosters collaboration anytime and

anywhere, and enhances communication through social networking and

online presence. The use of personal devices also enables organizations to

embrace the concept of virtual teams, leveraging geographically dispersed

talent working in different time zones.

IT groups need efficient ways to conduct a full range of management

tasks on these diverse devices, from provisioning business applications

to installing security patches. At the same time, IT groups must be able

to sustain compliance with regulations such as the Health Insurance

Portability and Accountability Act (HIPAA), Payment Card Industry (PCI)

regulations and the Sarbanes-Oxley Act (SOX). Digital rights management

and software licensing issues can add layers of device management

complexity.

Data security: Protecting critical enterprise information

With this new mobile workplace paradigm comes the need for even

greater data security to protect critical enterprise information. Cloud-

based applications allow greater flexibility for workers on the go, but they

also introduce new data security risks. With mobile and remote employees

accessing business applications and data beyond the firewall, organizations

must take extra steps to protect data residing on devices as well as data in

transit. Most employees think it is someone else’s responsibility to protect

corporate information.

Organizations must also protect the company network, ensuring that

malware, viruses and other threats cannot enter through these mobile

devices. Mobile workers often use public WiFi hotspots to access data—but

these hotspots are not always secure and may introduce additional risks.

For the IT group, this access presents a difficult challenge of balancing

gateway security and control with network performance and system

complexity.

Application modernization: Delivering applications on an array of devices

To deliver applications on an array of devices, organizations need to

ensure that mobile and remote employees can access key business

applications on a wide variety of devices, with an array of screen sizes

and operating systems. Provisioning applications to multiple devices on

multiple platforms outside the enterprise can be time-consuming and

require varied areas of expertise. The challenge is not just to find ways to

adapt applications to these new environments and deliver a robust user

experience, but also to track and monitor application performance without

adding costs and complexity.

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Solutions

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Desktop virtualization

Dell software solutions for desktop virtualization can help you simplify

implementation and management of desktop virtualization no matter

what virtualization model—or models—you choose. Deploy a hosted

virtual desktop infrastructure (VDI), offline/local VDI, Terminal Server/RD

Session Host (TS/RDSH) solution, or a blended model that matches the

right technologies to individual user needs. You can take advantage of

monitoring and management capabilities that help optimize performance

and ensure a robust user experience.

Dell solutions include capabilities that help you accelerate deployment and

simplify ongoing management. For example, the Desktop Cloud capability

helps speed deployment of virtual desktop environments of any size using

the free Microsoft® Hyper-V® Server.

With Dell solutions, you can easily add diagnostics, rich visualization and

reporting to virtual desktop management. Access real-time and historical

data from Dell vWorkspace™ VDI and TS/RDSH implementations to

optimize performance. Use analytics and diagnostic capabilities to identify

and resolve issues before they affect users.

Related products:

• vWorkspace™

• Foglight™ for Virtual Desktops

Secure mobile access

Dell solutions for secure mobile access facilitate anywhere access to

corporate resources while helping you to ensure tight security for your

information and systems. Secure Sockets Layer (SSL) virtual private

network (VPN) platforms for large businesses provide complete, secure

mobile access for up to 20,000 concurrent mobile enterprise users from

a single appliance while controlling costs and complexity. Employees and

extranet business partners gain secure, client—or clientless—access to the

resources they need from virtually any device, anywhere.

SSL VPN platforms for small and medium businesses (SMBs) offer powerful,

easy-to-use and cost-effective secure remote access solutions. You

can enable users to easily and securely access e-mail, files, intranets,

applications, remote desktops, servers and other resources on the

corporate local area network (LAN) from any location through a standard

Web browser.

With Web single sign-on and strong authentication solutions, you can

provide a single user identity for each authorized user to simplify access

across devices and platforms. Give employees, customers and partners

simple browser-based access to Web resources while protecting systems

and information. Select solutions that enhance security with two-factor

and multifactor authentication.

Dell also offers solutions that enable mobile IT administrators to securely

access critical applications and Dell solutions from a mobile device. Your

administrators can respond rapidly to issues even when they are not

on-site. Alerting and reporting capabilities help them make informed

decisions. Secure connections, authentication capabilities and additional

controls help prevent authorized access.

Related products:

• Dell SonicWALL™ Aventail™ E-Class Secure Remote Access (SRA)

• Dell SonicWALL Secure Remote Access (SRA) Series

• Quest Mobile IT

• Quest One User Identity Management

• Defender™

• Webthority™

"Dell solutions for secure mobile access facilitate anywhere access tocorporate resources while helping you to ensure tight security for yourinformation and systems."

IX Mobile workforce management solutions | 2013 Dell. All rights reserved.

Mobile network security

Dell network security solutions help you secure your network while

sustaining performance and simplifying management.

Next-generation firewall

Next-generation firewall solutions allow you to implement a

comprehensive layer of defense that combines gateway anti-virus, anti-

spyware, intrusion prevention, content filtering and application intelligence

with real-time traffic visualization and inspection. These solutions scan

every byte of every packet for the deepest level of network protection. You

can scale to extend state-of-the-art security to growing and distributed

enterprise networks.

Unified threat management

Unified threat management solutions are designed for small businesses,

retail deployments, government organizations, remote sites and branch

offices. These solutions allow you to move beyond consumer-level

products with a solution that combines gateway anti-virus, anti-malware,

intrusion prevention, content/URL filtering and application control

capabilities along with broad mobile platform support for laptops,

smartphones and tablets with the SSL VPN client and Mobile Connect.

Clean wireless

Dell wireless security solutions can deliver outstanding performance

for employees, customers and corporate visitors while protecting

the corporate network. Plug-and-play deployment and centralized

management of access devices allow you to provide the connectivity that

users expect while avoiding administrative complexity. Clean Wireless

combines Next-Generation Firewall solutions with high-speed wireless to

make sure wireless traffic is scrutinized with the same intensity as wired

network traffic.

WAN acceleration

Dell also offers solutions designed to improve WAN application

performance and enhance the end-user experience for distributed

organizations with remote and branch offices. You can reduce application

latency and conserve bandwidth by transmitting only new and changed

data across the network. Combine with firewall security, application

intelligence and control service capabilities to optimize performance.

Security and analytics management

Dell offers management and reporting solutions to help simplify security

solution administration and analytics reporting. With these solutions, you

can centralize management of security policies and appliance-based

solutions. Use real-time monitoring and alerting capabilities to optimize

the performance, utilization and security of your network.

Related products:

• Dell SonicWALL SuperMassive™ Series

• Dell SonicWALL E-Class Network Security Appliance (NSA) Series

• Dell SonicWALL NSA Series

• Dell SonicWALL TZ Series

• Dell SonicPoint-N Series

• Dell SonicWALL WAN Acceleration Appliance (WXA) Series

• Dell SonicWALL Global Management System

• Dell SonicWALL Scrutinizer

• Dell SonicWALL Analyzer

Mobile endpoint security

As organizations increasingly support and facilitate mobile productivity,

maintaining tight security must be a top priority. Dell solutions for mobile

endpoint security can help protect mobile endpoint devices and company

resources while streamlining management. You can address potential

problems and maintain compliance with internal and external regulations.

Protect endpoints from threats by making sure anti-virus and anti-spyware

software are always up-to-date.

An appliance-based solution helps you uncover and remediate endpoint

security problems rapidly. You can scan endpoint systems to identify

"Next-generation firewall solutions scan every byte of every packet for the deepest level of network protection, regardless of the ports and protocols.”

X Mobile workforce management solutions | 2013 Dell. All rights reserved.

vulnerabilities, enforce compliance with company policies and create

a complete audit trail. Reduce risks while minimizing the potential for

downtime caused by infections and other breaches. The appliance-based

approach helps simplify deployment and management while controlling

the costs of security audit and enforcement.

An enhanced endpoint security solution allows you to protect servers,

desktops and laptops from a growing number and increasingly diverse

range of threats, from viruses and spyware to spam and phishing attempts.

Working with next-generation firewalls, the anti-virus and anti-spyware

solution helps ensure that all endpoints have the latest versions of anti-

virus and anti-spyware software installed and active. An anti-spam solution

provides client-based anti-spam and anti-phishing protection for Microsoft

Outlook®, Outlook Express, or Windows® Mail e-mail clients on Microsoft

Windows–based desktops or laptops.

Related products:

• Dell KACE™ Systems Management Appliance

• Dell SonicWALL endpoint security

Mobile endpoint management

To support the BYOD trend, IT groups must find efficient ways to provision

business applications, install security patches and ensure compliance with

company and government regulations. Dell solutions for mobile endpoint

management can help you discover, provision, upgrade and secure mobile

devices easily, accurately and cost-effectively. Manage smartphones,

tablets, laptops and desktops running a wide variety of operating systems

and virtual platforms, all from a centralized console.

Appliance-based solutions can help accelerate endpoint deployments

while reducing costs and complexity. You can automate a wide range

of deployment functions, from discovery and imaging to upgrades and

system repairs. Provision Microsoft Windows and Mac platforms from a

single, centralized administrative console. An easy-to-use, Web-based

interface enables administrators of all levels to handle deployment tasks.

A solution designed for tablets and smartphones can help simplify

provisioning and security policy enforcement on those devices. Manage

corporate and personal devices while protecting sensitive business content

on all devices. Adopt a platform that enables you to manage these mobile

devices alongside laptops, desktops, servers and virtual machines.

Related products:

• Dell KACE Systems Deployment Appliance

• Dell KACE Mobile Management Appliance

"An enhanced endpoint security solution allows you to protect servers,desktops and laptops from a growing number and increasingly diverserange of threats."

XI Mobile workforce management solutions | 2013 Dell. All rights reserved.

Case studies

XII Mobile workforce management solutions | 2013 Dell. All rights reserved.

Simplifying identity and access managementChallengeOne of the leading integrated natural gas companies in the United States

wanted to reduce the costs and complexity of its identity and access

management (IAM) solution. To better support its mobile workforce, the

company wanted to add an access request capability that was lacking in

its existing remote access system.

SolutionThe company decided to implement the Quest One Identity Solution

from Dell to help substantially simplify tasks and reduce costs. Identity

intelligence capabilities offer the access request functionality that the

company wanted, together with the 360-degree visibility and complete

control that results from the next-generation, object-based approach of

Quest One Identity Manager.

Results• Secured the entire population of Unix and Linux systems efficiently

through Microsoft Active Directory®

• Deployed self-service capabilities for end users and managers through

both the Quest One Identity Manager and Password Manager offerings,

further simplifying administrative tasks and supporting end-user preferences

• Provided a business-driven, security- and compliance-optimized, and

future-proofed IAM solution

Ensuring the right access at the right timeChallengeA prominent nonprofit organization for community-based care in

Miami and the Florida Keys wanted to streamline access to enterprise

information for its mobile and remote workers while ensuring the right

level of access to the right person. The organization needed to protect

extremely confidential data, including birth documents, Social Security

numbers and personal health information (PHI).

SolutionsThe organization deployed a Dell SonicWALL E-Class Network Security

Appliance (NSA) solution at its headquarters, as well as three NSA

appliances at remote site locations and 16 SonicPoint-N wireless access

points. To provide dedicated secure remote access, the agency deployed

a SonicWALL Aventail E-Class Secure Remote Access (SRA) appliance.

Results• Gained a secure platform that lets users connect using their own

devices while enabling the organization to offer new solutions

• Simplified management for the organization’s administrators

"Identity intelligence capabilities offer...the 360-degree visibility and complete control that results from the next-generation, object-based approach..."

XIII Mobile workforce management solutions | 2013 Dell. All rights reserved..

Dell end-to-end mobile workforce management

Organizations need ways to efficiently manage a wide range of devices so

employees can choose the device that works best for them and optimize

the infrastructure for a dynamic, seamless end-user experience. At the same

time, IT groups must be able to protect data from the edge to the data center,

and develop and deliver apps for improved end-user productivity and the

bottom line.

Dell offers an extensive portfolio of mobile workforce solutions that can

help organizations meet these and other challenges in supporting a mobile

workforce. Built for flexibility and scalability, Dell mobile workforce solutions

allow organizations to effectively and efficiently empower the mobile

workforce while preparing for future change and growth. Designed to

streamline IT provisioning tasks and support business needs, Dell solutions

can also help organizations simplify administration even as IT environments

expand and BYOD numbers grow.

Dell works with organizations to determine the right solution based on needs,

current infrastructure, risk tolerance and overall business strategy.

For more information about Dell software solutions, contact your Dell sales

representative or visit: www.software.dell.com.

Conclusion