Mobile Work Order solutions for high-performance service & maintenance

MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE How IFS Mobile Work Order solutions support the complete needs of service and asset-intensive operations

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JAMES ASHMORE PRINCIPAL BUSINESS SYSTEM ANALYST

[email protected]

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WHAT IS MOBILE WORK ORDER?

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MOBILE WORK ORDER WHAT IS MOBILE WORK ORDER?


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Mobile Application for Service & Assets Prescribed

Workflow

100% Offline

Configurable

Device Capabilities

Mobility Built In

MOBILE WORK ORDER

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WHAT IS MOBILE WORK ORDER?

MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE

Work Order Management: Details, Status Updates, Create WO, Signature Capture, History, …

Work Order Features: Operations, Materials, Tools & Facilities, Expenses, Pictures, …

Objects and Measurements: Spare Parts, Technical Data, History, …

Purchasing: Work Order Requisitions and Order Receipts

Questionnaires: Configurable Data Capture and Workflow

MOBILE WORK ORDER WHAT IS MOBILE WORK ORDER?


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WHY MOBILE WORK ORDER?

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MOBILE WORK ORDER

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AEROSPACE & DEFENSE

CONSTRUCTION, CONTRACTING

UTILITIES & TELECOM

OIL & GAS, WIND AND SOLAR

EPCI

SERVICE MANAGEMENT

AFTERMARKET / SERVICE PROVIDERS

ASSET INTENSIVE

TRANSPORT FACILITIES MANAGEMENT

WHAT DOES THE ENGINEER NEED IN THEIR “TOOL BAG” Self-sufficient Optimized UI and workflow Available at all times Make use of device capabilities

WHAT DOES THE BUSINESS NEED FOR THE ENGINEERS Corporate application security & reliability Configure without modifications Wide range of device options Easy roll-out

MOBILE WORK ORDER WHY MOBILE WORK ORDER?


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CONFIGURABILITY & EXTENSIBILITY

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OPTIONS TODAY

Asset-intensive and field service layouts

Workflow configuration

Data filters

3rd Party integrations

Questionnaires

MOBILE WORK ORDER CONFIGURABILITY & EXTENSIBILITY

ASSET-INTENSIVE AND FIELD SERVICE LAYOUTS


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Field-service UI that is address-centric

Asset-intensive UI that is asset-centric

Configured at system or user level

MOBILE WORK ORDER ASSET AND SERVICE LAYOUTS

MOBILE WORK ORDER

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ASSET AND SERVICE LAYOUTS


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ASSET: Crates

SERVICE: Van

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ASSET: Object, Room & Position

SERVICE: Full Address

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MOBILE WORK ORDER

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ASSET: • “Start” button • No contact

information • Full object details

SERVICE: • “On Site” button • Full contact

information • Minimum object

details

WORKFLOW CONFIGURATION


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CAN CONFIGURE THE FOLLOWING: WO updates and On Route function Customer and technician signatures WO features, such as: materials, expenses, purchase requests, tools & facilities, etc. Additional features, such as: measurements, object info, PO Receipts, WO History etc. Force automatic time report capture Force operation number on time reports to be mandatory Configured at system or user level

MOBILE WORK ORDER WORKFLOW CONFIGURATION

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MOBILE WORK ORDER

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PO Receipt enabled

On Route enabled

WO details in Edit mode and save

enabled

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MOBILE WORK ORDER

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PO Receipt disabled

On Route hidden

WO details read-only

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MOBILE WORK ORDER

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14 WO Actions

MOBILE WORK ORDER

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MOBILE WORK ORDER

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6 WO Actions

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MOBILE WORK ORDER

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Operations

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Operations Operations

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Operations Materials

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Operations Materials Materials

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Operations Materials Tools & Facilities

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Operations Materials Tools & Facilities Tools & Facilities

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Operations Materials Tools & Facilities Expenses

MOBILE WORK ORDER

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Operations Materials Tools & Facilities Expenses Expenses

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Operations Materials Tools & Facilities Pictures Expenses

MOBILE WORK ORDER

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Operations Materials Tools & Facilities Pictures Expenses Pictures

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Operations Materials Tools & Facilities Expenses Pictures Report In Work

Order

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Operations Materials Tools & Facilities Expenses Pictures Report In Work

Order Report In

Work Order

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Operations Materials Tools & Facilities Expenses Pictures Report In

Work Order Engineer Signature

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Operations Materials Tools & Facilities Expenses Pictures Report In

Work Order Engineer Signature

Tools & Facilities, Expenses and Engineer Signature displayed in Workflow

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MOBILE WORK ORDER

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Operations Operations

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Operations Materials Materials

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Operations Materials Materials Pictures Pictures

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Operations Materials Materials Pictures Pictures Time Time

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Operations Materials Materials Pictures Pictures Time Time Report In Work Order

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Operations Materials Materials Pictures Pictures Time Time Report In Work Order

Time displayed in Workflow

Tools & Facilities, Expenses and Engineer Signature not

displayed in Workflow

DATA FILTERS

Dynamically limit mobile data

Applicable to all entities


MOBILE WORK ORDER DATA FILTERS


MOBILE WORK ORDER

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DATA FILTERS


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DATA FILTERS


All locations displayed for allowed sites

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DATA FILTERS


All locations displayed for allowed sites Limited to only 1 location

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DATA FILTERS


MOBILE WORK ORDER

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DATA FILTERS


All company employees displayed


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FURTHER EXAMPLES: Pool Work Orders—restrict to “Teams” Part filtering—restrict to parts used by the engineer Object filtering—restrict to objects needed by the engineer Any data entity can be filtered!

MOBILE WORK ORDER DATA FILTERS

THIRD-PARTY INTEGRATIONS


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LAUNCH APPS AND WEB PAGES FROM MOBILE WORK ORDER Parameters passed to the app or web page Transformer app can be used for integration between Mobile Work Order and the app

No code changes required for Mobile Work Order or 3rd party app


MOBILE WORK ORDER 3RD PARTY INTEGRATIONS

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View child objects, object details, Info Card and connected media (plus any other Quick Facts

search capabilities!)


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FURTHER EXAMPLES: Document management apps Object/part manuals via web browser IFS web portals Customer portals

MOBILE WORK ORDER 3RD PARTY INTEGRATIONS

QUESTIONNAIRES


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ALTER WORKFLOW THROUGH CONFIGURATION, NOT CUSTOMIZATION

Configurable Questions and Dependencies

Questionnaire can be displayed against: Work Order State Changes Work Orders Engineer

Configured at work order, system or user level

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FURTHER EXAMPLES:

Risk assessments

NCRs

ETA capture

Customer query into call center

Customer satisfaction survey

MOBILE WORK ORDER QUESTIONNAIRES

ROADMAP FOR 2014

DISCLAIMER STATEMENTS OF POSSIBLE FUTURE FUNCTIONALITY FOR IFS’ SOFTWARE PRODUCTS AND TECHNOLOGY ARE FOR INFORMATION PURPOSES ONLY AND SHOULD NOT BE INTERPRETED AS ANY COMMITMENT OR REPRESENTATION

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ROADMAP FOR 2014

Enhanced Configuration

Configurable forms

Workflow flexibility

Custom fields Electronic

forms

Advanced Extensibility

Integration with specialist 3rd party Apps

Extend Workflow

trigger points

Unified Mobile Architecture

Mobile Work Order and

Touch Apps

On Premise or Cloud

deployment

New Windows 8 Client

Native Client on Windows 8

Android functionality

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HOW DO I GET THE MOBILE WORK ORDER? Available now on IFS Applications 8

HOW DO I GET THE NEW FEATURES? New features delivered incrementally via regular Group Patches Implement now and benefit from new features as released

MOBILE WORK ORDER ROADMAP FOR 2014

QUESTIONS?

THIS DOCUMENT MAY CONTAIN STATEMENTS OF POSSIBLE FUTURE FUNCTIONALITY FOR IFS’S SOFTWARE PRODUCTS AND TECHNOLOGY. SUCH STATEMENTS OF FUTURE FUNCTIONALITY ARE FOR INFORMATION PURPOSES ONLY AND SHOULD NOT BE

INTERPRETED AS ANY COMMITMENT OR REPRESENTATION. IFS AND ALL IFS PRODUCT NAMES ARE TRADEMARKS OF IFS. THE NAMES OF ACTUAL COMPANIES AND PRODUCTS MENTIONED HEREIN MAY BE THE TRADEMARKS OF THEIR RESPECTIVE OWNERS.

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Mobile Work Order solutions for high-performance service & maintenance

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