Improving and optimizing business processes

Mobile Transformation

Olivier Lefèvre, Head of Mobile Solutions 04/06/2014

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e. Olivier.lefevre@nrb.be

t. @o_lefevre

u. be.linkedin.com/in/olivierlefevre

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Mobile is bringing exciting possibilities

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And this is only the beginning

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Where to start?

And for you, are you already there ???

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Mobility? To do what?

INNOVATE

GAIN NEW COMPETITIVE

ADVANTAGES

TRANSFORM YOUR BUSINESS PROCESSES

INCREASE YOUR EFFICIENCY

SPEED UP YOUR TIME TO MARKET

GRAB NEW MARKET SHARE

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Mobility? To do what?

INNOVATE

GAIN NEW COMPETITIVE

ADVANTAGES

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2009 : Truvo launch Mysite for the web presence of their customer

2010 : Mobile Application for the goldenpages

2011: Tablet Version, elected as the 1st useful mobile application

2012: Mysite for Mobile Site

2013: The mobile apps « A table » is fully integrated with a taxi

service

2014: Launch of the mobile application INDOMO

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The results of a strong digital approach

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Mobility? To do what?

INNOVATE

GAIN NEW COMPETITIVE

ADVANTAGES

TRANSFORM YOUR BUSINESS PROCESSES

INCREASE YOUR EFFICIENCY

SPEED UP YOUR TIME TO MARKET

GRAB NEW MARKET SHARE

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Mobility? To do what?

SPEED UP YOUR TIME TO MARKET

GRAB NEW MARKET SHARE

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Do we still need this???

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Integration is key!

All the technology is available!

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Mobility and Social Media: the killer duo?

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Mobility? To do what?

INNOVATE

GAIN NEW COMPETITIVE

ADVANTAGES

TRANSFORM YOUR BUSINESS PROCESSES

INCREASE YOUR EFFICIENCY

SPEED UP YOUR TIME TO MARKET

GRAB NEW MARKET SHARE

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Mobility? To do what?

TRANSFORM YOUR BUSINESS PROCESSES

INCREASE YOUR EFFICIENCY

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Good example of optimizing your processes

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2 examples

Mobile Apps for Quality Control

From Paper Flow to full integrated application to the SAP System

Mobile Apps for Plant Maintenance

From Paper Flow to full integrated application to the SAP System

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Plenty of possibilities BUT it takes proper planning and preparation

Visible

invisible Offline capabilities

Security and Identification

Integration with the Backend

Functionalities of the smartphone

Flows of information/data

Screens of the smartphone

Added Value of the Business Application

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Elements to consider AND to combine!

Mobile Roadmap

Use of a mobile platform

Reusability

Publication

Connectivity to Backend

Security

Methodology

Type of development

Type of usage

Functionalities of the device

Type of device

Type of OS

Segmentation of users

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Mobile Roadmap in the health care sector

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From the roadmap to a transition plan

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Key takeaways

Improving and optimizing business processes

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Focus on user experience/engagement. Bring key users in!

Are people using it? Measure!

Use relevant context.

Integration is key to enable real-time business!

Don’t hesitate to completely redesign processes.

Do mind governance, security and risk management.

Focus on apps, not on devices!

Change the role of IT! Enable, coach, help improve… embrace Agile.