Mobile Internet Access Devices
48
Transcript of Mobile Internet Access Devices
Cahners In-Stat/MDR 1101 S. Winchester Blvd., Bldg N San Jose, CA 95128 Tel: 800-527-0288 Fax: 480.483.0400
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January 2002
Rebecca Diercks
Group: Wireless Phone: (617) 558-4748E-Mail: [email protected]
File Under:
WIP Research Report No. IN020383WI
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Copyright Cahners In-Stat/MDR 2002. All rights reserved.
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© 2002 Cahners In-Stat/MDR – IN020383WI – Confidential i
Table of Contents:This Month's Topic: Mobile Internet Access Devices .................................1
About the Panel ....................................................................................................2
Methodology.........................................................................................................2
Panel Findings ......................................................................................................3
Most Wireless Internet Users Have Wireless Phones and Laptops...........3Most Mobile Internet Access Devices Are Used for Both Work and
Play.................................................................................................................4Two-Way Messaging Devices Are Commonly Used For Business
Purposes ........................................................................................................5Laptops and Notebooks are Also Business Tools ........................................6Pocket PC-based Devices Are Beginning to Be Embraced by
Corporate IT Departments..........................................................................7Wireless Phones Are Also in Good Graces At Corporations .....................8Smartphones are Following the Lead of Traditional Cell Phones .............9The Future of Smartphones is Looking Better ............................................10Palm OS-based Devices Are More Commonly Brought to Work From
the Consumer World .................................................................................11Wireless Internet Users Prefer Their Cell Phone to "Surf the 'Net on
the Fly".........................................................................................................12Ease-of-Use Drives Mobile Internet Access Device Adoption .................13Daily Wireless Access to the Internet is Common .....................................14Information and Communications Services Are the Most Popular
Wireless Internet Applications.................................................................15Users Say Faster Transmission Speeds Would Encourage Them to
Use Their Wireless Internet Services More ............................................16
Conclusions.........................................................................................................17
List of Figures ......................................................................................................ii
© 2002 Cahners In-Stat/MDR – IN020383WI – Confidential ii
List of Figures:
Figure 1: Most Wireless Internet Users Have Wireless Phones and Laptops..........3
Figure 2: Most Mobile Internet Access Devices Are Used for Both Work and Play ......................................................................................................4
Figure 3: Two-Way Messaging Devices Are commonly Used For Business Purposes...............................................................................................5
Figure 4: Laptops and Notebooks are Also Business Tools ....................................6
Figure 5: Pocket PC-based Devices Are Beginning to Be Embraced by Corporate IT Departments...................................................................7
Figure 6: Wireless Phones Are Also in Good Graces At Corporations...................8
Figure 7: Smartphones are Following the Lead of Traditional Cell Phones............9
Figure 8: The Future of Smartphones is Looking Better .......................................10
Figure 9: Palm OS-based Devices Are More Commonly Brought to Work From the Consumer World................................................................11
Figure 10: Wireless Internet Users Prefer Their Cell Phone to "Surf the 'Net on the Fly" ..............................................................................................12
Figure 11: Ease-of-Use Drives Mobile Internet Access Device Adoption............13
Figure 12: Daily Wireless Access to the Internet is Common...............................14
Figure 13: Information and Communications Services Are the Most Popular Wireless Internet Applications ..........................................................15
Figure 14: Users Say Faster Transmission Speeds Would Encourage Them to Use Their Wireless Internet Services More.......................................16
© 2002 Cahners In-Stat/MDR – IN020383WI – Confidential 1
Mobile Internet Access Devices: Wireless Handsets Still the Favorite
This Month's Topic: Mobile Internet Access Devices
In-Stat/MDR's most recent research study probed early mobile Internet adopters about the devices that they currently use to wirelessly access the Internet.
This report focuses on four classes of Mobile Internet Access Devices (MIADs):
- Personal Digital Assistants (PDAs), including Pocket PC-based devices and Palm OS-based products
- Laptop/notebook computers with wireless modem PC cards
- 2-Way pagers/messaging devices
- Data-enabled wireless phones
The devices profiled all allow users to access data in a wireless environment. The devices profiled do not all operate over the same airlink, nor do they all use the same methods for accessing and retrieving data.
It comes as no surprise to see that wireless phones (78%) and notebook computers with air cards (52%) are the early leaders. Wireless Internet panelists use PDAs, smartphones and two-way messaging devices less often than these favorites.
© 2002 Cahners In-Stat/MDR – IN020383WI – Confidential 2
About the Panel
In-Stat/MDR’s Technology Adoption Panel is a dynamic online group of thousands of technology users and decision-makers interested in contributing opinions and insights about technology usage and issues in the workplace.
The panel is recruited from many different sources and is comprised of a diverse group, representing a wide range of company sizes, industries, and expertise.
Methodology
Data for this report was collected via a brief Internet survey. Participants — members of In-Stat/MDR’s Technology Adoption panel —were e-mailed an invitation to participate in a Web-based survey conducted from November 12th - 16th, 2001.
A total of 199 people responded to the survey.
Respondents, recruited from Cahners In-Stat/MDR’s Technology Adoption panel, were selected because they either, currently or plan to, use a wireless phone, and/or access the Internet using a wireless telephone or other wireless device.
If you are interested in joining the Technology Adoption Panel and/or learning more about it, please go to http://www.instat.com/panels.
© 2002 Cahners In-Stat/MDR – IN020383WI – Confidential 3
Panel Findings
Figure 1: Most Wireless Internet Users Have Wireless Phones and Laptops
Most Wireless Internet Users Have Wireless Phones and Laptops
Regardless of whether or not they use the products to access the Internet wirelessly, panelists commonly use wireless phones and notebook/laptop computers.
Their high installed bases mean that they have the most potential to be used as mobile Internet access devices.
50%
11%
17%
22%
43%
85%
95%
0% 20% 40% 60% 80% 100%
Other
Smartpho ne (o r a device that co mbines cellularpho ne and P D A funct io nality)
T wo -way M essaging D evice
P o cket P C / Windo ws C E-based P D A
P alm OS-based P D A
Lapto p/ N o tebo o k C o mputer
Wireless pho ne
Which of the following devices do you personally use?
Source: Cahners In-Stat/MDR'sWireless Internet Panel
n=179 (Multiples Accepted)
© 2002 Cahners In-Stat/MDR – IN020383WI – Confidential 4
Figure 2: Most Mobile Internet Access Devices Are Used for Both Work and Play
Most Mobile Internet Access Devices Are Used for Both Work and Play
The majority of mobile Internet access devices are used for both personal and business reasons.
Two-way messaging products such as RIM devices, Pocket-PC based PDAs, laptops and notebooks, and smartphones tend to be slightly more business-focused.
Wireless phones and Palm OS-based products are more commonly used for both business and personal, or personal reasons only, indicating that these products are somewhat more consumer-oriented.
Business Versus Personal Usage of Mobile Internet Access Devices
0%10%20%30%40%50%60%70%80%90%
100%
WirelessPhone
Palm OS-based PDA
Smartphone Laptop/NotebookComputer
PocketPC/Window s
CE-based PDA
Tw o-w ayMessaging
Device/Pager
Business andpersonalreasonsPersonalreasons only
Businessreasons only
Source: Cahners In-Stat/MDR's Wireless Internet Panel
© 2002 Cahners In-Stat/MDR – IN020383WI – Confidential 5
Figure 3: Two-Way Messaging Devices Are commonly Used For Business Purposes
Two-Way Messaging Devices Are Commonly Used For Business Purposes
One out of three of these devices are company-supplied.
Their cost is fairly reasonable - typically no greater than $500.
These devices are most often used to retrieve email, but many also have PIM functions built in.
Note that these findings are based on a small sample size.
0%
6%
31%
25%
6%
13%
6%
6%
6%
0%
0%
0%
0% 5% 10% 15% 20% 25% 30% 35%
Nothing, I use it, but do not own it
Nothing, it was free w ith service
Nothing, my company supplied it to me
$1 to $49
$50 to $99
$100 to $199
$200 to $299
$300 to $399
$400 to $499
$500 or more
$600 to $699
$700 or more
Approximately, how much did you pay for each of the devices you use?Two-way Messaging Device/Pager
n=16 Source: Cahners In-Stat/MDR'sWireless Internet Panel
© 2002 Cahners In-Stat/MDR – IN020383WI – Confidential 6
Figure 4: Laptops and Notebooks are Also Business Tools
Laptops and Notebooks are Also Business Tools
Of all mobile Internet access devices, laptops and notebooks are most commonly company-supplied.
They also tend to be the most expensive mobile Internet access devices, typically costing $700 or more.
Applications run on these devices will be the most intensive. These devices will commonly access corporate computers and networks to gain access to corporate databases. These applications will require higher bandwidth services than most others.
5%
0%
47%
2%
0%
2%
0%
0%
0%
0%
1%
44%
0% 10% 20% 30% 40% 50%
Nothing, I use it, but do not own it
Nothing, it was free w ith service
Nothing, my company supplied it to me
$1 to $49
$50 to $99
$100 to $199
$200 to $299
$300 to $399
$400 to $499
$500 or more
$600 to $699
$700 or more
Approximately, how much did you pay for each of the devices you use?Laptop/Notebook Computer
n=122Source: Cahners In-Stat/MDR's
Wireless Internet Panel
© 2002 Cahners In-Stat/MDR – IN020383WI – Confidential 7
Figure 5: Pocket PC-based Devices Are Beginning to Be Embraced by Corporate IT Departments
Pocket PC-based Devices Are Beginning to Be Embraced by Corporate IT Departments
Although the sample size is too small to draw any final conclusions, it appears that corporate IT departments are beginning to embrace Pocket PC-based devices.
Twenty-nine percent of Pocket PC device users said that their companies supplied them with these products.
This information suggests that these Microsoft-based products are having an easier time making it into the front door of the IT world than Palm OS-based devices.
Of those respondents that paid for the devices on their own, $300 or more was the common price to pay.
3%
0%
29%
3%
0%
0%
3%
12%
24%
18%
6%
3%
0% 5% 10% 15% 20% 25% 30% 35%
Nothing, I use it, but do not own it
Nothing, it was free w ith service
Nothing, my company supplied it to me
$1 to $49
$50 to $99
$100 to $199
$200 to $299
$300 to $399
$400 to $499
$500 or more
$600 to $699
$700 or more
Approximately, how much did you pay for each of the devices you use?Pocket PC/Windows CE-based PDA (e.g., Compaq Ipaq, HP Jornada)
n=34Source: Cahners In-Stat/MDR's
Wireless Internet Panel
© 2002 Cahners In-Stat/MDR – IN020383WI – Confidential 8
Figure 6: Wireless Phones Are Also in Good Graces At Corporations
Wireless Phones Are Also in Good Graces At Corporations
One in four respondents with a cell phone say that their corporations supplied them with the devices.
Wireless phones are now commonly accepted as business tools.
Of those who paid for their cell phone, $50 to $300 was a usual price to pay.
4%
9%
25%
8%
13%
23%
12%
2%
5%
0%
0% 5% 10% 15% 20% 25% 30%
Nothing, I use it, but do not own it
Nothing, it was free w ith service
Nothing, my company supplied it to me
$1 to $49
$50 to $99
$100 to $199
$200 to $299
$300 to $399
$400 to $499
$500 or more
Approximately, how much did you pay for each of the devices you use?Wireless Phone
Source: Cahners In-Stat/MDR'sWireless Internet Panel
n=164
© 2002 Cahners In-Stat/MDR – IN020383WI – Confidential 9
Figure 7: Smartphones are Following the Lead of Traditional Cell Phones
Smartphones are Following the Lead of Traditional Cell Phones
Smartphones combine handset and PDA functionality into one device. Since they offer combined functionality, these products tend to be more expensive than typical cell phones.
One in four smartphone users say that their company supplied them with these devices.
Smartphones have relatively low adoption today because, historically, they have been somewhat bulky and awkward to use.
More models of smartphones are becoming available in sleeker, more elegant designs. As a result, In-Stat/MDR expects to see significantly increased usage of these devices in the future.
6%
0%
24%
0%
6%
6%
12%
12%
23%
6%
0%
6%
0% 5% 10% 15% 20% 25% 30%
Nothing, I use it, but do not own it
Nothing, it was free w ith service
Nothing, my company supplied it to me
$1 to $49
$50 to $99
$100 to $199
$200 to $299
$300 to $399
$400 to $499
$500 or more
$600 to $699
$700 or more
Approximately, how much did you pay for each of the devices you use?SmartPhone
n=17 Source: Cahners In-Stat/MDR'sWireless Internet Panel
© 2002 Cahners In-Stat/MDR – IN020383WI – Confidential 10
Figure 8: The Future of Smartphones is Looking Better
The Future of Smartphones is Looking Better
The overall concept of carrying one combined handset/PDA device instead of two is very appealing to wireless Internet users.
Once the manufacturers get the design right, adoption will markedly increase.
C arrying two separate devices,
o ne fo r making and receiving pho ne
calls, and ano ther fo r accessing yo ur calendar, e-mail,
etc. 31%
C arrying a single device, that is larger than a
regular mo bile pho ne, and allo ws yo u to make and receive calls and
access yo ur calendar and e-
mail60%
N o preference9%
Which of the following options is more appealing to you?
Source: Cahners In-Stat/MDR's Wireless Internet Paneln=199 (Multiples Accepted)
© 2002 Cahners In-Stat/MDR – IN020383WI – Confidential 11
Figure 9: Palm OS-based Devices Are More Commonly Brought to Work From the Consumer World
Palm OS-based Devices Are More Commonly Brought to Work From the Consumer World
Over the past several years, Palm OS-based devices have been hugely successful in the consumer world, but have had a tough time penetrating the business market.
Sixteen percent of respondents say that their company supplied them with these devices.
Of those who paid for the products, a price of $100 to $500 was typical.
4%
3%
16%
3%
0%
10%
21%
28%
12%
3%
0%
0%
0% 5% 10% 15% 20% 25% 30%
Nothing, I use it, but do not own it
Nothing, it was free w ith service
Nothing, my company supplied it to me
$1 to $49
$50 to $99
$100 to $199
$200 to $299
$300 to $399
$400 to $499
$500 or more
$600 to $699
$700 or more
Approximately, how much did you pay for each of the devices you use?Palm OS-based PDA (e.g., Palm V, Handspring Visor)
n=68Source: Cahners In-Stat/MDR's
Wireless Internet Panel
© 2002 Cahners In-Stat/MDR – IN020383WI – Confidential 12
Figure 10: Wireless Internet Users Prefer Their Cell Phone to "Surf the 'Net on the Fly"
Wireless Internet Users Prefer Their Cell Phone to "Surf the 'Net on the Fly"
Three out of four wireless Internet users most commonly choose their cell phone to access the Internet wirelessly.
Virtually every wireless phone produced today includes a microbrowser for viewing web pages optimized for the wireless Internet.
The sheer installed base of these devices makes them the leading product used to access the Internet wirelessly.
Laptop computers are the number two choice.
1%
12%
9%
17%
20%
52%
78%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
Other
Smartpho ne (o r a device that co mbinescellular pho ne and P D A funct io nality)
T wo -way M essaging D evice
P o cket P C / Windo ws C E-based P D A
P alm OS-based P D A
Lapto p/ N o tebo o k C o mputer
Wireless pho ne
Which of the following devices do you use to wirelessly access the Internet?
n=179 (Multiples Accepted)
Source: Cahners In-Stat/MDR'sWireless Internet Panel
© 2002 Cahners In-Stat/MDR – IN020383WI – Confidential 13
Figure 11: Ease-of-Use Drives Mobile Internet Access Device Adoption
Ease-of-Use Drives Mobile Internet Access Device Adoption
This finding is somewhat interesting given the fact that most people use their wireless phones to wirelessly access the Internet.
Wireless phones are easy to operate to make voice calls, but pretty tough to use to access the Internet wirelessly. As a consequence, wireless Internet users would likely be amenable to trying new products for this purpose.
The next most highly rated factors include long battery life, large display, and bright/colorful display. People want the best of both worlds, but these demands work at odds with one another. Bright/colorful displays make products more inviting to use, but drain battery power faster.
The fact that "brand name" came in last in importance means that successful wireless Internet access device providers won't necessarily remain the same big companies we see today - there is room for newcomers.
10%
15%
16%
20%
23%
24%
37%
39%
59%
74%
0% 10% 20% 30% 40% 50% 60% 70% 80%
Other
Brand name
PC-type keyboard
Provided by company
Low price
Look/form factor
Bright/colorful display
Large display
Battery life
Ease of use
Which, if any, of the following factors are most important to you when selecting a mobile wireless device to wirelessly access the Internet?
Source: Cahners In-Stat/MDR's Wireless Internet Panel
n=199 (Multiples Accepted)
© 2002 Cahners In-Stat/MDR – IN020383WI – Confidential 14
Figure 12: Daily Wireless Access to the Internet is Common
Daily Wireless Access to the Internet is Common
The wireless Internet users on our panel are avid users of the technology.
Although it represents a smaller group than the others, two-way messaging device users seem to access the service most often.
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Total WirelessPhone
Smartphone Palm OS-based PDA
PocketPC/Windows
CE-basedDevice
Laptop/NotebookComputer
Two-wayMessaging
Device/Pager
Once every few w eeks
A few times a w eek
Once a month
Once a w eek
Daily
How often do you use a mobile wireless device to wirelessly access the Internet?
Source: Cahners In-Stat/MDR's Wireless Internet Paneln=199
© 2002 Cahners In-Stat/MDR – IN020383WI – Confidential 15
Figure 13: Information and Communications Services Are the Most Popular Wireless Internet Applications
Information and Communications Services Are the Most Popular Wireless Internet Applications
Users commonly access information such as news, stock performance and weather with these services.
Messaging applications such as email and chat are also popular.
Enterprise applications come in a distant third, with consumer applications such as entertainment and commerce bringing up the ear.
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
T o tal Wireless pho ne Smartpho ne P alm OS-basedP D A
P o cket P C /Windo ws C E-based D evice
Lapto p/N o tebo o kC o mputer
T wo -wayM essaging
D evice/ P ager
InformationServices (e.g.,new s, stockupdates,w eather)EntertainmentServices (e.g.,music, games)
CommerceServices
EnterpriseServices (e.g.,sales forceautomation,CRM)CommunicationsServices (e.g.,e-mail, chat)
Which type of services/applications do you access most often with your wireless Internet service?
Source: Cahners In-Stat/MDR's Wireless Internet Paneln=199
© 2002 Cahners In-Stat/MDR – IN020383WI – Confidential 16
Figure 14: Users Say Faster Transmission Speeds Would Encourage Them to Use Their Wireless Internet Services More
Users Say Faster Transmission Speeds Would Encourage Them to Use Their Wireless Internet Services More
Service cost used to top the list of barriers, but has been surpassed by the need for speed.
Carriers are now rolling out next generation services based on GPRS and CDMA 1xRTT, which will help quench this thirst.
Several areas still need to continually be addressed by vendors on all levels: services, applications and devices.
This market, therefore, is still a work in progress.
3%
9%
7%
35%
35%
36%
38%
38%
53%
0% 10% 20% 30% 40% 50% 60%
Don't know
Other
Cost of device
Cost of service
Screen size of device
Lack of useful applications
Keypad/data entry on device
Geographic coverage of service
Transmission speed of service
Which of the following barriers, if any, prevent you from using your wireless Internet service more often?
Source: Cahners In-Stat/MDR's Wireless Internet Paneln=194 (Multiples Accepted)
© 2002 Cahners In-Stat/MDR – IN020383WI – Confidential 17
Conclusions
Of all personal productivity devices, wireless phones are the most common choice today.
Their high installed base also makes them the number one favorite for wirelessly accessing the Internet.
Users rate "ease-of-use" as the most important criteria when selecting a device. This means that there is room in the market for new products that facilitate a pleasant user experience.
While service providers still need to work to upgrade networks to newer technology to help meet users' demand for faster transmission speeds, much work also still needs to be done at both the device and applications level by vendors, to increase wireless Internet adoption.
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OS-
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base
dno
tebo
okde
vice
/
(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
(I)
(J)
(K)
(L)
(M)
Tota
l19
918
822
8545
169
3413
921
3630
9316
No
answ
er
Tota
l Ans
wer
ing
199
188
2285
4516
934
139
2136
3093
1610
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%
Wire
less
pho
ne18
818
820
8340
160
3413
919
3626
8716
94.4
7%10
0.00
%90
.91%
97.6
5%88
.89%
94.6
7%10
0.00
%10
0.00
%90
.48%
100.
00%
86.6
7%93
.55%
100.
00%
AE
FKL
ek
AEFK
LAE
FKL
AE
FKL
AEFK
L
Smar
tpho
ne (a
dev
ice
that
com
bine
s ph
one
and
P22
2022
98
173
1721
46
112
11.0
6%10
.64%
100.
00%
10.5
9%17
.78%
10.0
6%8.
82%
12.2
3%10
0.00
%11
.11%
20.0
0%11
.83%
12.5
0%
D
EFG
HJK
LM
DEF
GH
JKLM
AB
AB
Palm
OS-
base
d PD
A (e
.g.,
Palm
V, H
ands
prin
g Vi
s85
839
8511
7616
609
368
3710
42.7
1%44
.15%
40.9
1%10
0.00
%24
.44%
44.9
7%47
.06%
43.1
7%42
.86%
100.
00%
26.6
7%39
.78%
62.5
0%Ek
EK
CEF
GH
IKLM
EK
EkEk
C
EFG
HIK
LM
e E
Kl
AB
AB
Pock
et P
C/W
indo
ws
CE-
base
d PD
A (e
.g.,
Com
paq
4540
811
4540
630
85
3028
322
.61%
21.2
8%36
.36%
12.9
4%10
0.00
%23
.67%
17.6
5%21
.58%
38.1
0%13
.89%
100.
00%
30.1
1%18
.75%
Dd
Dj
C
DFG
HIJ
LMD
d
DJ
C
DFG
HIJ
LMD
J
AB
AB
Lapt
op/n
oteb
ook
com
pute
r16
916
017
7640
169
2711
616
3326
9313
84.9
2%85
.11%
77.2
7%89
.41%
88.8
9%10
0.00
%79
.41%
83.4
5%76
.19%
91.6
7%86
.67%
100.
00%
81.2
5%
CD
EGH
IjKm
C
DEG
HIjK
m
AB
AB
Two-
way
mes
sagi
ng d
evic
e/pa
ger (
e.g.
, RIM
pro
du34
343
166
2734
223
105
1716
17.0
9%18
.09%
13.6
4%18
.82%
13.3
3%15
.98%
100.
00%
15.8
3%14
.29%
27.7
8%16
.67%
18.2
8%10
0.00
%
C
DEF
HIJ
KL
CD
EFH
IJKL
AB
AB
Oth
er (s
peci
fy)
11
11
11
10.
50%
0.53
%0.
59%
2.94
%0.
72%
1.08
%6.
25%
Com
paris
on G
roup
s: A
BCD
EFG
HIJ
KLM
Inde
pend
ent T
-Tes
t for
Mea
ns, I
ndep
ende
nt Z
-Tes
t for
Per
cent
ages
Upp
er c
ase
lette
rs in
dica
te s
igni
fican
ce a
t the
95%
leve
l.Lo
wer
cas
e le
tters
indi
cate
sig
nific
ance
at t
he 9
0% le
vel.
(c) S
urve
y.co
m.
All r
ight
s re
serv
ed.
Page
2 o
f 24
Cah
ners
n In
-Sta
t MIA
D C
ross
Tab
s_11
-26-
2001
.xls
q2.
Whi
ch o
f the
follo
win
g de
vice
s do
you
use
to w
irele
ssly
acc
ess
the
Inte
rnet
? (a
ccep
t mul
tiple
s)B
ase
= A
ll re
spon
dent
s
q2.
Whi
ch o
f the
follo
win
g de
vice
s do
you
per
sona
lly u
se o
r use
to w
irele
ssly
acc
ess
the
Inte
rnet
with
?
C
urre
ntly
Per
sona
lly u
seC
urre
ntly
wire
less
ly a
cces
s th
e In
tern
et w
ithPo
cket
Two-
way
Pock
etTw
o-w
ay
PC
/Win
dow
sLa
ptop
/m
essa
ging
PC/W
indo
ws
Lapt
op/
mes
sagi
ngW
irele
ssPa
lm O
S-C
E-ba
sed
note
book
devi
ce/
Wire
less
Palm
OS-
CE-
base
dno
tebo
okde
vice
/To
tal
phon
eSm
artp
hone
base
d PD
APD
Aco
mpu
ter
page
rph
one
Smar
tpho
neba
sed
PDA
PDA
com
pute
rpa
ger
(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
(I)
(J)
(K)
(L)
(M)
Tota
l19
918
822
8545
169
3413
921
3630
9316
No
answ
er20
185
317
2
Tota
l Ans
wer
ing
179
170
2280
4215
232
139
2136
3093
1610
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%
Wire
less
pho
ne13
913
917
6030
116
2213
917
2320
6713
77.6
5%81
.76%
77.2
7%75
.00%
71.4
3%76
.32%
68.7
5%10
0.00
%80
.95%
63.8
9%66
.67%
72.0
4%81
.25%
J
kl
DEF
GIJ
KLm
A
BC
Smar
tpho
ne (a
dev
ice
that
com
bine
s ph
one
and
P21
1921
98
163
1721
46
102
11.7
3%11
.18%
95.4
5%11
.25%
19.0
5%10
.53%
9.38
%12
.23%
100.
00%
11.1
1%20
.00%
10.7
5%12
.50%
DEF
GH
JKLM
D
EFG
HJK
LM
AB
AB
Palm
OS-
base
d PD
A (e
.g.,
Palm
V, H
ands
prin
g Vi
s36
364
365
3310
234
364
166
20.1
1%21
.18%
18.1
8%45
.00%
11.9
0%21
.71%
31.2
5%16
.55%
19.0
5%10
0.00
%13
.33%
17.2
0%37
.50%
A
BCEF
HIK
L
E
hk
D
EFG
HIK
LM
e
hk
ABC
Pock
et P
C/W
indo
ws
CE-
base
d PD
A (e
.g.,
Com
paq
3026
68
3026
520
64
3022
316
.76%
15.2
9%27
.27%
10.0
0%71
.43%
17.1
1%15
.63%
14.3
9%28
.57%
11.1
1%10
0.00
%23
.66%
18.7
5%
d
C
DFG
HIJ
LM
d
DEF
GH
IJLM
Dhj
AB
ABC
Lapt
op/n
oteb
ook
com
pute
r93
8711
3728
9317
6710
1622
938
51.9
6%51
.18%
50.0
0%46
.25%
66.6
7%61
.18%
53.1
3%48
.20%
47.6
2%44
.44%
73.3
3%10
0.00
%50
.00%
abD
HJ
abD
Hj
ABcD
gHiJ
DEF
GH
IJKM
A
BC
Two-
way
mes
sagi
ng d
evic
e/pa
ger (
e.g.
, RIM
pro
du16
162
103
1316
132
63
816
8.94
%9.
41%
9.09
%12
.50%
7.14
%8.
55%
50.0
0%9.
35%
9.52
%16
.67%
10.0
0%8.
60%
100.
00%
CD
EFH
IJKL
D
EFG
HIJ
KL
AB
A
BC
Oth
er (s
peci
fy)
11
11
11
10.
56%
0.59
%0.
66%
3.13
%0.
72%
1.08
%6.
25%
(c) S
urve
y.co
m.
All r
ight
s re
serv
ed.
Page
3 o
f 24
Cah
ners
n In
-Sta
t MIA
D C
ross
Tab
s_11
-26-
2001
.xls
Com
paris
on G
roup
s: A
BCD
EFG
HIJ
KLM
Inde
pend
ent T
-Tes
t for
Mea
ns, I
ndep
ende
nt Z
-Tes
t for
Per
cent
ages
Upp
er c
ase
lette
rs in
dica
te s
igni
fican
ce a
t the
95%
leve
l.Lo
wer
cas
e le
tters
indi
cate
si g
nific
ance
at t
he 9
0% le
vel.
3. F
or e
ach
of th
e de
vice
s yo
u us
e, p
leas
e in
dica
te w
heth
er it
is u
sed
for b
usin
ess
reas
ons
only
, per
sona
l rea
sons
onl
y, o
r bot
h bu
sine
ss a
nd p
erso
nal r
easo
ns.
q3r1
. Wire
less
pho
neB
ase
=R
espo
nden
tsw
hoha
veus
eda
Wire
less
phon
e
q2.
Whi
ch o
f the
follo
win
g de
vice
s do
you
per
sona
lly u
se o
r use
to w
irele
ssly
acc
ess
the
Inte
rnet
with
?
C
urre
ntly
Per
sona
lly u
seC
urre
ntly
wire
less
ly a
cces
s th
e In
tern
et w
ithPo
cket
Two-
way
Pock
etTw
o-w
ay
PC
/Win
dow
sLa
ptop
/m
essa
ging
PC/W
indo
ws
Lapt
op/
mes
sagi
ngW
irele
ssPa
lm O
S-C
E-ba
sed
note
book
devi
ce/
Wire
less
Palm
OS-
CE-
base
dno
tebo
okde
vice
/To
tal
phon
eSm
artp
hone
base
d PD
APD
Aco
mpu
ter
page
rph
one
Smar
tpho
neba
sed
PDA
PDA
com
pute
rpa
ger
(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
(I)
(J)
(K)
(L)
(M)
Tota
l18
818
820
8340
160
3413
919
3626
8716
No
answ
er1
11
11
Tota
l Ans
wer
ing
187
187
2083
4015
934
138
1936
2686
1610
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%
Bus
ines
s re
ason
s on
ly13
133
52
112
93
21
52
6.95
%6.
95%
15.0
0%6.
02%
5.00
%6.
92%
5.88
%6.
52%
15.7
9%5.
56%
3.85
%5.
81%
12.5
0%
Pers
onal
reas
ons
only
1515
43
111
122
25
18.
02%
8.02
%4.
82%
7.50
%6.
92%
2.94
%8.
70%
5.56
%7.
69%
5.81
%6.
25%
Bus
ines
s an
d pe
rson
al re
ason
s15
915
917
7435
137
3111
716
3223
7613
85.0
3%85
.03%
85.0
0%89
.16%
87.5
0%86
.16%
91.1
8%84
.78%
84.2
1%88
.89%
88.4
6%88
.37%
81.2
5%
Com
paris
on G
roup
s: A
BCD
EFG
HIJ
KLM
Inde
pend
ent T
-Tes
t for
Mea
ns, I
ndep
ende
nt Z
-Tes
t for
Per
cent
ages
Upp
er c
ase
lette
rs in
dica
te s
igni
fican
ce a
t the
95%
leve
l.Lo
wer
cas
e le
tters
indi
cate
si g
nific
ance
at t
he 9
0% le
vel.
(c) S
urve
y.co
m.
All r
ight
s re
serv
ed.
Page
4 o
f 24
Cah
ners
n In
-Sta
t MIA
D C
ross
Tab
s_11
-26-
2001
.xls
3. F
or e
ach
of th
e de
vice
s yo
u us
e, p
leas
e in
dica
te w
heth
er it
is u
sed
for b
usin
ess
reas
ons
only
, per
sona
l rea
sons
onl
y, o
r bot
h bu
sine
ss a
nd p
erso
nal r
easo
ns.
q3r2
. Sm
artp
hone
(a d
evic
e th
at c
ombi
nes
phon
e an
d PD
A fu
nctio
nalit
y su
ch a
s th
e Sa
msu
ng S
PH-1
300,
Kyo
cera
QC
P-60
35, o
r Psi
on m
-Ser
ies)
Bas
e =
Res
pond
ents
who
hav
e us
ed a
sm
artp
hone
q2.
Whi
ch o
f the
follo
win
g de
vice
s do
you
per
sona
lly u
se o
r use
to w
irele
ssly
acc
ess
the
Inte
rnet
with
?
C
urre
ntly
Per
sona
lly u
seC
urre
ntly
wire
less
ly a
cces
s th
e In
tern
et w
ithPo
cket
Two-
way
Pock
etTw
o-w
ay
PC
/Win
dow
sLa
ptop
/m
essa
ging
PC/W
indo
ws
Lapt
op/
mes
sagi
ngW
irele
ssPa
lm O
S-C
E-ba
sed
note
book
devi
ce/
Wire
less
Palm
OS-
CE-
base
dno
tebo
okde
vice
/To
tal
phon
eSm
artp
hone
base
d PD
APD
Aco
mpu
ter
page
rph
one
Smar
tpho
neba
sed
PDA
PDA
com
pute
rpa
ger
(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
(I)
(J)
(K)
(L)
(M)
Tota
l22
2022
98
173
1721
46
112
No
answ
er
Tota
l Ans
wer
ing
2220
229
817
317
214
611
210
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%
Bus
ines
s re
ason
s on
ly5
55
32
41
55
12
21
22.7
3%25
.00%
22.7
3%33
.33%
25.0
0%23
.53%
33.3
3%29
.41%
23.8
1%25
.00%
33.3
3%18
.18%
50.0
0%
Pers
onal
reas
ons
only
Bus
ines
s an
d pe
rson
al re
ason
s17
1517
66
132
1216
34
91
77.2
7%75
.00%
77.2
7%66
.67%
75.0
0%76
.47%
66.6
7%70
.59%
76.1
9%75
.00%
66.6
7%81
.82%
50.0
0%
Com
paris
on G
roup
s: A
BCD
EFG
HIJ
KLM
Inde
pend
ent T
-Tes
t for
Mea
ns, I
ndep
ende
nt Z
-Tes
t for
Per
cent
ages
Upp
er c
ase
lette
rs in
dica
te s
igni
fican
ce a
t the
95%
leve
l.Lo
wer
cas
e le
tters
indi
cate
si g
nific
ance
at t
he 9
0% le
vel.
(c) S
urve
y.co
m.
All r
ight
s re
serv
ed.
Page
5 o
f 24
Cah
ners
n In
-Sta
t MIA
D C
ross
Tab
s_11
-26-
2001
.xls
3. F
or e
ach
of th
e de
vice
s yo
u us
e, p
leas
e in
dica
te w
heth
er it
is u
sed
for b
usin
ess
reas
ons
only
, per
sona
l rea
sons
onl
y, o
r bot
h bu
sine
ss a
nd p
erso
nal r
easo
ns.
q3r3
. Pal
m O
S-ba
sed
PDA
(e.g
., Pa
lm V
, Han
dspr
ing
Viso
r)B
ase
= R
espo
nden
ts w
ho h
ave
used
a W
irele
ss p
hone
q2.
Whi
ch o
f the
follo
win
g de
vice
s do
you
per
sona
lly u
se o
r use
to w
irele
ssly
acc
ess
the
Inte
rnet
with
?
C
urre
ntly
Per
sona
lly u
seC
urre
ntly
wire
less
ly a
cces
s th
e In
tern
et w
ithPo
cket
Two-
way
Pock
etTw
o-w
ay
PC
/Win
dow
sLa
ptop
/m
essa
ging
PC/W
indo
ws
Lapt
op/
mes
sagi
ngW
irele
ssPa
lm O
S-C
E-ba
sed
note
book
devi
ce/
Wire
less
Palm
OS-
CE-
base
dno
tebo
okde
vice
/To
tal
phon
eSm
artp
hone
base
d PD
APD
Aco
mpu
ter
page
rph
one
Smar
tpho
neba
sed
PDA
PDA
com
pute
rpa
ger
(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
(I)
(J)
(K)
(L)
(M)
Tota
l85
839
8511
7616
609
368
3710
No
answ
er2
22
22
1
Tota
l Ans
wer
ing
8381
983
1174
1658
936
836
1010
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%
Bus
ines
s re
ason
s on
ly11
101
113
74
71
62
42
13.2
5%12
.35%
11.1
1%13
.25%
27.2
7%9.
46%
25.0
0%12
.07%
11.1
1%16
.67%
25.0
0%11
.11%
20.0
0%
Pers
onal
reas
ons
only
66
16
16
24
15
11
7.23
%7.
41%
11.1
1%7.
23%
9.09
%8.
11%
12.5
0%6.
90%
11.1
1%13
.89%
12.5
0%2.
78%
l
Bus
ines
s an
d pe
rson
al re
ason
s66
657
667
6110
477
255
318
79.5
2%80
.25%
77.7
8%79
.52%
63.6
4%82
.43%
62.5
0%81
.03%
77.7
8%69
.44%
62.5
0%86
.11%
80.0
0%
gj
Com
paris
on G
roup
s: A
BCD
EFG
HIJ
KLM
Inde
pend
ent T
-Tes
t for
Mea
ns, I
ndep
ende
nt Z
-Tes
t for
Per
cent
ages
Upp
er c
ase
lette
rs in
dica
te s
igni
fican
ce a
t the
95%
leve
l.Lo
wer
cas
e le
tters
indi
cate
si g
nific
ance
at t
he 9
0% le
vel.
(c) S
urve
y.co
m.
All r
ight
s re
serv
ed.
Page
6 o
f 24
Cah
ners
n In
-Sta
t MIA
D C
ross
Tab
s_11
-26-
2001
.xls
3. F
or e
ach
of th
e de
vice
s yo
u us
e, p
leas
e in
dica
te w
heth
er it
is u
sed
for b
usin
ess
reas
ons
only
, per
sona
l rea
sons
onl
y, o
r bot
h bu
sine
ss a
nd p
erso
nal r
easo
ns.
q3r4
. Poc
ket P
C/W
indo
ws
CE-
base
d PD
A (e
.g.,
Com
paq
Ipaq
, HP
Jorn
ada)
Bas
e =
Res
pond
ents
who
hav
e us
ed a
Poc
ket P
C/W
indo
ws
CE-
base
d PD
A p
hone
q2.
Whi
ch o
f the
follo
win
g de
vice
s do
you
per
sona
lly u
se o
r use
to w
irele
ssly
acc
ess
the
Inte
rnet
with
?
C
urre
ntly
Per
sona
lly u
seC
urre
ntly
wire
less
ly a
cces
s th
e In
tern
et w
ithPo
cket
Two-
way
Pock
etTw
o-w
ay
PC
/Win
dow
sLa
ptop
/m
essa
ging
PC/W
indo
ws
Lapt
op/
mes
sagi
ngW
irele
ssPa
lm O
S-C
E-ba
sed
note
book
devi
ce/
Wire
less
Palm
OS-
CE-
base
dno
tebo
okde
vice
/To
tal
phon
eSm
artp
hone
base
d PD
APD
Aco
mpu
ter
page
rph
one
Smar
tpho
neba
sed
PDA
PDA
com
pute
rpa
ger
(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
(I)
(J)
(K)
(L)
(M)
Tota
l45
408
1145
406
308
530
283
No
answ
er
Tota
l Ans
wer
ing
4540
811
4540
630
85
3028
310
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%
Bus
ines
s re
ason
s on
ly11
91
211
92
81
17
81
24.4
4%22
.50%
12.5
0%18
.18%
24.4
4%22
.50%
33.3
3%26
.67%
12.5
0%20
.00%
23.3
3%28
.57%
33.3
3%
Pers
onal
reas
ons
only
44
14
41
11
22
8.89
%10
.00%
9.09
%8.
89%
10.0
0%16
.67%
3.33
%20
.00%
6.67
%7.
14%
Bus
ines
s an
d pe
rson
al re
ason
s30
277
830
273
217
321
182
66.6
7%67
.50%
87.5
0%72
.73%
66.6
7%67
.50%
50.0
0%70
.00%
87.5
0%60
.00%
70.0
0%64
.29%
66.6
7%
Com
paris
on G
roup
s: A
BCD
EFG
HIJ
KLM
Inde
pend
ent T
-Tes
t for
Mea
ns, I
ndep
ende
nt Z
-Tes
t for
Per
cent
ages
Upp
er c
ase
lette
rs in
dica
te s
igni
fican
ce a
t the
95%
leve
l.Lo
wer
cas
e le
tters
indi
cate
si g
nific
ance
at t
he 9
0% le
vel.
(c) S
urve
y.co
m.
All r
ight
s re
serv
ed.
Page
7 o
f 24
Cah
ners
n In
-Sta
t MIA
D C
ross
Tab
s_11
-26-
2001
.xls
3. F
or e
ach
of th
e de
vice
s yo
u us
e, p
leas
e in
dica
te w
heth
er it
is u
sed
for b
usin
ess
reas
ons
only
, per
sona
l rea
sons
onl
y, o
r bot
h bu
sine
ss a
nd p
erso
nal r
easo
ns.
q3r5
. Lap
top/
note
book
com
pute
rB
ase
= R
espo
nden
ts w
ho h
ave
used
a la
ptop
/not
eboo
k co
mpu
ter
q2.
Whi
ch o
f the
follo
win
g de
vice
s do
you
per
sona
lly u
se o
r use
to w
irele
ssly
acc
ess
the
Inte
rnet
with
?
C
urre
ntly
Per
sona
lly u
seC
urre
ntly
wire
less
ly a
cces
s th
e In
tern
et w
ithPo
cket
Two-
way
Pock
etTw
o-w
ay
PC
/Win
dow
sLa
ptop
/m
essa
ging
PC/W
indo
ws
Lapt
op/
mes
sagi
ngW
irele
ssPa
lm O
S-C
E-ba
sed
note
book
devi
ce/
Wire
less
Palm
OS-
CE-
base
dno
tebo
okde
vice
/To
tal
phon
eSm
artp
hone
base
d PD
APD
Aco
mpu
ter
page
rph
one
Smar
tpho
neba
sed
PDA
PDA
com
pute
rpa
ger
(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
(I)
(J)
(K)
(L)
(M)
Tota
l16
916
017
7640
169
2711
616
3326
9313
No
answ
er2
22
22
Tota
l Ans
wer
ing
167
158
1774
4016
727
114
1633
2693
1310
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%
Bus
ines
s re
ason
s on
ly39
387
149
399
287
55
175
23.3
5%24
.05%
41.1
8%18
.92%
22.5
0%23
.35%
33.3
3%24
.56%
43.7
5%15
.15%
19.2
3%18
.28%
38.4
6%
d
jl
j
dJkl
Pers
onal
reas
ons
only
44
31
43
11
32.
40%
2.53
%4.
05%
2.50
%2.
40%
2.63
%3.
03%
3.85
%3.
23%
Bus
ines
s an
d pe
rson
al re
ason
s12
411
610
5730
124
1883
927
2073
874
.25%
73.4
2%58
.82%
77.0
3%75
.00%
74.2
5%66
.67%
72.8
1%56
.25%
81.8
2%76
.92%
78.4
9%61
.54%
ci
i
Com
paris
on G
roup
s: A
BCD
EFG
HIJ
KLM
Inde
pend
ent T
-Tes
t for
Mea
ns, I
ndep
ende
nt Z
-Tes
t for
Per
cent
ages
Upp
er c
ase
lette
rs in
dica
te s
igni
fican
ce a
t the
95%
leve
l.Lo
wer
cas
e le
tters
indi
cate
si g
nific
ance
at t
he 9
0% le
vel.
(c) S
urve
y.co
m.
All r
ight
s re
serv
ed.
Page
8 o
f 24
Cah
ners
n In
-Sta
t MIA
D C
ross
Tab
s_11
-26-
2001
.xls
3. F
or e
ach
of th
e de
vice
s yo
u us
e, p
leas
e in
dica
te w
heth
er it
is u
sed
for b
usin
ess
reas
ons
only
, per
sona
l rea
sons
onl
y, o
r bot
h bu
sine
ss a
nd p
erso
nal r
easo
ns.
q3r6
. Tw
o-w
ay m
essa
ging
dev
ice/
page
r (e.
g., R
IM p
rodu
ct)
Bas
e =
Res
pond
ents
who
hav
e us
ed a
two-
way
mes
sagi
ng d
evic
e/pa
ger
q2.
Whi
ch o
f the
follo
win
g de
vice
s do
you
per
sona
lly u
se o
r use
to w
irele
ssly
acc
ess
the
Inte
rnet
with
?
C
urre
ntly
Per
sona
lly u
seC
urre
ntly
wire
less
ly a
cces
s th
e In
tern
et w
ithPo
cket
Two-
way
Pock
etTw
o-w
ay
PC
/Win
dow
sLa
ptop
/m
essa
ging
PC/W
indo
ws
Lapt
op/
mes
sagi
ngW
irele
ssPa
lm O
S-C
E-ba
sed
note
book
devi
ce/
Wire
less
Palm
OS-
CE-
base
dno
tebo
okde
vice
/To
tal
phon
eSm
artp
hone
base
d PD
APD
Aco
mpu
ter
page
rph
one
Smar
tpho
neba
sed
PDA
PDA
com
pute
rpa
ger
(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
(I)
(J)
(K)
(L)
(M)
Tota
l34
343
166
2734
223
105
1716
No
answ
er2
21
22
11
2
Tota
l Ans
wer
ing
3232
216
625
3221
210
515
1610
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%
Bus
ines
s re
ason
s on
ly13
131
84
913
71
53
75
40.6
3%40
.63%
50.0
0%50
.00%
66.6
7%36
.00%
40.6
3%33
.33%
50.0
0%50
.00%
60.0
0%46
.67%
31.2
5%
Pers
onal
reas
ons
only
Bus
ines
s an
d pe
rson
al re
ason
s19
191
82
1619
141
52
811
59.3
8%59
.38%
50.0
0%50
.00%
33.3
3%64
.00%
59.3
8%66
.67%
50.0
0%50
.00%
40.0
0%53
.33%
68.7
5%
Com
paris
on G
roup
s: A
BCD
EFG
HIJ
KLM
Inde
pend
ent T
-Tes
t for
Mea
ns, I
ndep
ende
nt Z
-Tes
t for
Per
cent
ages
Upp
er c
ase
lette
rs in
dica
te s
igni
fican
ce a
t the
95%
leve
l.Lo
wer
cas
e le
tters
indi
cate
si g
nific
ance
at t
he 9
0% le
vel.
(c) S
urve
y.co
m.
All r
ight
s re
serv
ed.
Page
9 o
f 24
Cah
ners
n In
-Sta
t MIA
D C
ross
Tab
s_11
-26-
2001
.xls
3. F
or e
ach
of th
e de
vice
s yo
u us
e, p
leas
e in
dica
te w
heth
er it
is u
sed
for b
usin
ess
reas
ons
only
, per
sona
l rea
sons
onl
y, o
r bot
h bu
sine
ss a
nd p
erso
nal r
easo
ns.
q3r7
. Oth
erB
ase
= R
espo
nden
ts w
ho h
ave
used
ano
ther
Wire
less
dev
ice
q2.
Whi
ch o
f the
follo
win
g de
vice
s do
you
per
sona
lly u
se o
r use
to w
irele
ssly
acc
ess
the
Inte
rnet
with
?
C
urre
ntly
Per
sona
lly u
seC
urre
ntly
wire
less
ly a
cces
s th
e In
tern
et w
ithPo
cket
Two-
way
Pock
etTw
o-w
ay
PC
/Win
dow
sLa
ptop
/m
essa
ging
PC/W
indo
ws
Lapt
op/
mes
sagi
ngW
irele
ssPa
lm O
S-C
E-ba
sed
note
book
devi
ce/
Wire
less
Palm
OS-
CE-
base
dno
tebo
okde
vice
/To
tal
phon
eSm
artp
hone
base
d PD
APD
Aco
mpu
ter
page
rph
one
Smar
tpho
neba
sed
PDA
PDA
com
pute
rpa
ger
(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
(I)
(J)
(K)
(L)
(M)
Tota
l1
11
11
11
No
answ
er
Tota
l Ans
wer
ing
11
11
11
110
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%
Bus
ines
s re
ason
s on
ly
Pers
onal
reas
ons
only
Bus
ines
s an
d pe
rson
al re
ason
s1
11
11
11
100.
00%
100.
00%
100.
00%
100.
00%
100.
00%
100.
00%
100.
00%
Com
paris
on G
roup
s: A
BCD
EFG
HIJ
KLM
Inde
pend
ent T
-Tes
t for
Mea
ns, I
ndep
ende
nt Z
-Tes
t for
Per
cent
ages
Upp
er c
ase
lette
rs in
dica
te s
igni
fican
ce a
t the
95%
leve
l.Lo
wer
cas
e le
tters
indi
cate
si g
nific
ance
at t
he 9
0% le
vel.
(c) S
urve
y.co
m.
All r
ight
s re
serv
ed.
Page
10
of 2
4
Cah
ners
n In
-Sta
t MIA
D C
ross
Tab
s_11
-26-
2001
.xls
4.A
ppro
xim
atel
yho
wm
uch
did
you
pay
fore
ach
ofth
ede
vice
syo
uus
e?q4
r1. W
irele
ss p
hone
Bas
e =
Res
pond
ents
who
hav
e us
ed a
Wire
less
pho
ne fo
r per
sona
l rea
sons
onl
y or
for b
usin
ess
and
pers
onal
reas
ons
q2.
Whi
ch o
f the
follo
win
g de
vice
s do
you
per
sona
lly u
se o
r use
to w
irele
ssly
acc
ess
the
Inte
rnet
with
?
C
urre
ntly
Per
sona
lly u
seC
urre
ntly
wire
less
ly a
cces
s th
e In
tern
et w
ithPo
cket
Two-
way
Pock
etTw
o-w
ay
PC
/Win
dow
sLa
ptop
/m
essa
ging
PC/W
indo
ws
Lapt
op/
mes
sagi
ngW
irele
ssPa
lm O
S-C
E-ba
sed
note
book
devi
ce/
Wire
less
Palm
OS-
CE-
base
dno
tebo
okde
vice
/To
tal
phon
eSm
artp
hone
base
d PD
APD
Aco
mpu
ter
page
rph
one
Smar
tpho
neba
sed
PDA
PDA
com
pute
rpa
ger
(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
(I)
(J)
(K)
(L)
(M)
Tota
l17
417
417
7838
148
3212
916
3425
8114
No
answ
er10
104
62
71
31
Tota
l Ans
wer
ing
164
164
1774
3814
230
122
1633
2578
1310
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%
Not
hing
, I u
se it
, but
do
not o
wn
it6
61
22
56
11
12
3.66
%3.
66%
5.88
%2.
70%
5.26
%3.
52%
4.92
%6.
25%
3.03
%4.
00%
2.56
%
Not
hing
, it w
as fr
ee w
ith th
e se
rvic
e14
141
62
132
91
52
72
8.54
%8.
54%
5.88
%8.
11%
5.26
%9.
15%
6.67
%7.
38%
6.25
%15
.15%
8.00
%8.
97%
15.3
8%
Not
hing
, my
com
pany
sup
plie
d it
to m
e41
415
1613
328
335
47
154
25.0
0%25
.00%
29.4
1%21
.62%
34.2
1%22
.54%
26.6
7%27
.05%
31.2
5%12
.12%
28.0
0%19
.23%
30.7
7%j
j
Jl
J
$1 to
less
than
$50
1313
27
110
58
23
14
27.
93%
7.93
%11
.76%
9.46
%2.
63%
7.04
%16
.67%
6.56
%12
.50%
9.09
%4.
00%
5.13
%15
.38%
e
$50
to le
ss th
an $
100
2222
37
421
515
23
211
213
.41%
13.4
1%17
.65%
9.46
%10
.53%
14.7
9%16
.67%
12.3
0%12
.50%
9.09
%8.
00%
14.1
0%15
.38%
$100
to le
ss th
an $
200
3737
123
1034
628
111
621
22.5
6%22
.56%
5.88
%31
.08%
26.3
2%23
.94%
20.0
0%22
.95%
6.25
%33
.33%
24.0
0%26
.92%
CI
CI
C
IC
IC
I
CI
C
Ici
CI
$200
to le
ss th
an $
300
1919
17
317
314
13
312
211
.59%
11.5
9%5.
88%
9.46
%7.
89%
11.9
7%10
.00%
11.4
8%6.
25%
9.09
%12
.00%
15.3
8%15
.38%
$300
to le
ss th
an $
400
44
21
42
11
42.
44%
2.44
%2.
70%
2.63
%2.
82%
1.64
%3.
03%
4.00
%5.
13%
$400
to le
ss th
an $
500
88
34
26
17
32
22
14.
88%
4.88
%17
.65%
5.41
%5.
26%
4.23
%3.
33%
5.74
%18
.75%
6.06
%8.
00%
2.56
%7.
69%
$500
to le
ss th
an $
600
$600
to le
ss th
an $
700
$700
or m
ore
Com
paris
on G
roup
s: A
BCD
EFG
HIJ
KLM
Inde
pend
ent T
-Tes
t for
Mea
ns, I
ndep
ende
nt Z
-Tes
t for
Per
cent
ages
Upp
er c
ase
lette
rs in
dica
te s
igni
fican
ce a
t the
95%
leve
l.Lo
wer
cas
e le
tters
indi
cate
si g
nific
ance
at t
he 9
0% le
vel.
(c) S
urve
y.co
m.
All r
ight
s re
serv
ed.
Page
11
of 2
4
Cah
ners
n In
-Sta
t MIA
D C
ross
Tab
s_11
-26-
2001
.xls
4. A
ppro
xim
atel
y ho
w m
uch
did
you
pay
for e
ach
of th
e de
vice
s yo
u us
e?q4
r2. S
mar
tpho
ne (a
dev
ice
that
com
bine
s ph
one
and
PDA
func
tiona
lity
such
as
the
Sam
sung
SPH
-130
0, K
yoce
ra Q
CP-
6035
, or P
sion
m-S
erie
s)B
ase
= R
espo
nden
ts w
ho h
ave
used
a S
mar
tpho
ne fo
r per
sona
l rea
sons
onl
y or
for b
usin
ess
and
pers
onal
reas
ons
q2.
Whi
ch o
f the
follo
win
g de
vice
s do
you
per
sona
lly u
se o
r use
to w
irele
ssly
acc
ess
the
Inte
rnet
with
?
C
urre
ntly
Per
sona
lly u
seC
urre
ntly
wire
less
ly a
cces
s th
e In
tern
et w
ithPo
cket
Two-
way
Pock
etTw
o-w
ay
PC
/Win
dow
sLa
ptop
/m
essa
ging
PC/W
indo
ws
Lapt
op/
mes
sagi
ngW
irele
ssPa
lm O
S-C
E-ba
sed
note
book
devi
ce/
Wire
less
Palm
OS-
CE-
base
dno
tebo
okde
vice
/To
tal
phon
eSm
artp
hone
base
d PD
APD
Aco
mpu
ter
page
rph
one
Smar
tpho
neba
sed
PDA
PDA
com
pute
rpa
ger
(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
(I)
(J)
(K)
(L)
(M)
Tota
l17
1517
66
132
1216
34
91
No
answ
er
Tota
l Ans
wer
ing
1715
176
613
212
163
49
110
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%
Not
hing
, I u
se it
, but
do
not o
wn
it1
11
11
15.
88%
6.67
%5.
88%
16.6
7%8.
33%
6.25
%
Not
hing
, it w
as fr
ee w
ith th
e se
rvic
e
Not
hing
, my
com
pany
sup
plie
d it
to m
e4
44
13
14
41
323
.53%
26.6
7%23
.53%
16.6
7%23
.08%
50.0
0%33
.33%
25.0
0%25
.00%
33.3
3%
$1 to
less
than
$50
$50
to le
ss th
an $
100
11
11
11
15.
88%
6.67
%5.
88%
16.6
7%7.
69%
8.33
%6.
25%
$100
to le
ss th
an $
200
11
11
11
15.
88%
6.67
%5.
88%
7.69
%8.
33%
6.25
%11
.11%
$200
to le
ss th
an $
300
21
22
12
12
11
111
.76%
6.67
%11
.76%
33.3
3%16
.67%
15.3
8%8.
33%
12.5
0%33
.33%
25.0
0%11
.11%
$300
to le
ss th
an $
400
22
21
21
11
12
111
.76%
13.3
3%11
.76%
16.6
7%15
.38%
50.0
0%8.
33%
6.25
%25
.00%
22.2
2%10
0.00
%
A
BCEF
HIK
L
$400
to le
ss th
an $
500
43
41
12
24
12
23.5
3%20
.00%
23.5
3%16
.67%
16.6
7%15
.38%
16.6
7%25
.00%
25.0
0%22
.22%
$500
to le
ss th
an $
600
11
11
11
11
5.88
%6.
67%
5.88
%16
.67%
16.6
7%7.
69%
6.25
%33
.33%
$600
to le
ss th
an $
700
$700
or m
ore
11
11
11
11
5.88
%6.
67%
5.88
%16
.67%
7.69
%8.
33%
6.25
%33
.33%
Com
paris
on G
roup
s: A
BCD
EFG
HIJ
KLM
Inde
pend
ent T
-Tes
t for
Mea
ns, I
ndep
ende
nt Z
-Tes
t for
Per
cent
ages
Upp
er c
ase
lette
rs in
dica
te s
igni
fican
ce a
t the
95%
leve
l.Lo
wer
cas
e le
tters
indi
cate
si g
nific
ance
at t
he 9
0% le
vel.
(c) S
urve
y.co
m.
All r
ight
s re
serv
ed.
Page
12
of 2
4
Cah
ners
n In
-Sta
t MIA
D C
ross
Tab
s_11
-26-
2001
.xls
4.A
ppro
xim
atel
yho
wm
uch
did
you
pay
fore
ach
ofth
ede
vice
syo
uus
e?q4
r3. P
alm
OS-
base
d PD
A (e
.g.,
Palm
V, H
ands
prin
g Vi
sor)
Bas
e =
Res
pond
ents
who
hav
e us
ed a
Pal
m O
S-ba
sed
PDA
for p
erso
nal r
easo
ns o
nly
or fo
r bus
ines
s an
d pe
rson
al re
ason
s
q2.
Whi
ch o
f the
follo
win
g de
vice
s do
you
per
sona
lly u
se o
r use
to w
irele
ssly
acc
ess
the
Inte
rnet
with
?
C
urre
ntly
Per
sona
lly u
seC
urre
ntly
wire
less
ly a
cces
s th
e In
tern
et w
ithPo
cket
Two-
way
Pock
etTw
o-w
ay
PC
/Win
dow
sLa
ptop
/m
essa
ging
PC/W
indo
ws
Lapt
op/
mes
sagi
ngW
irele
ssPa
lm O
S-C
E-ba
sed
note
book
devi
ce/
Wire
less
Palm
OS-
CE-
base
dno
tebo
okde
vice
/To
tal
phon
eSm
artp
hone
base
d PD
APD
Aco
mpu
ter
page
rph
one
Smar
tpho
neba
sed
PDA
PDA
com
pute
rpa
ger
(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
(I)
(J)
(K)
(L)
(M)
Tota
l72
718
728
6712
518
306
328
No
answ
er4
44
32
21
21
Tota
l Ans
wer
ing
6867
868
864
1049
829
630
710
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%
Not
hing
, I u
se it
, but
do
not o
wn
it3
32
31
22
21
11
4.41
%4.
48%
25.0
0%4.
41%
12.5
0%3.
13%
4.08
%25
.00%
3.45
%16
.67%
3.33
%
Not
hing
, it w
as fr
ee w
ith th
e se
rvic
e2
22
21
12.
94%
2.99
%2.
94%
3.13
%10
.00%
3.33
%
Not
hing
, my
com
pany
sup
plie
d it
to m
e11
102
113
102
82
42
32
16.1
8%14
.93%
25.0
0%16
.18%
37.5
0%15
.63%
20.0
0%16
.33%
25.0
0%13
.79%
33.3
3%10
.00%
28.5
7%
$1 to
less
than
$50
22
22
12
12.
94%
2.99
%2.
94%
3.13
%10
.00%
4.08
%3.
45%
$50
to le
ss th
an $
100
$100
to le
ss th
an $
200
77
71
61
44
13
110
.29%
10.4
5%10
.29%
12.5
0%9.
38%
10.0
0%8.
16%
13.7
9%16
.67%
10.0
0%14
.29%
$200
to le
ss th
an $
300
1414
214
114
112
24
19
120
.59%
20.9
0%25
.00%
20.5
9%12
.50%
21.8
8%10
.00%
24.4
9%25
.00%
13.7
9%16
.67%
30.0
0%14
.29%
$300
to le
ss th
an $
400
1919
119
219
314
110
19
227
.94%
28.3
6%12
.50%
27.9
4%25
.00%
29.6
9%30
.00%
28.5
7%12
.50%
34.4
8%16
.67%
30.0
0%28
.57%
$400
to le
ss th
an $
500
88
18
81
61
44
111
.76%
11.9
4%12
.50%
11.7
6%12
.50%
10.0
0%12
.24%
12.5
0%13
.79%
13.3
3%14
.29%
$500
to le
ss th
an $
600
22
21
11
2.94
%2.
99%
2.94
%1.
56%
2.04
%3.
45%
$600
to le
ss th
an $
700
$700
or m
ore
Com
paris
on G
roup
s: A
BCD
EFG
HIJ
KLM
Inde
pend
ent T
-Tes
t for
Mea
ns, I
ndep
ende
nt Z
-Tes
t for
Per
cent
ages
Upp
er c
ase
lette
rs in
dica
te s
igni
fican
ce a
t the
95%
leve
l.Lo
wer
cas
e le
tters
indi
cate
si g
nific
ance
at t
he 9
0% le
vel.
(c) S
urve
y.co
m.
All r
ight
s re
serv
ed.
Page
13
of 2
4
Cah
ners
n In
-Sta
t MIA
D C
ross
Tab
s_11
-26-
2001
.xls
4. A
ppro
xim
atel
y ho
w m
uch
did
you
pay
for e
ach
of th
e de
vice
s yo
u us
e?q4
r4. P
ocke
t PC
/Win
dow
s C
E-ba
sed
PDA
(e.g
., C
ompa
q Ip
aq, H
P Jo
rnad
a)B
ase
= R
espo
nden
ts w
ho h
ave
used
a P
ocke
t PC
/Win
dow
s C
E-ba
sed
PDA
e fo
r per
sona
l rea
sons
onl
y or
for b
usin
ess
and
pers
onal
reas
ons
q2.
Whi
ch o
f the
follo
win
g de
vice
s do
you
per
sona
lly u
se o
r use
to w
irele
ssly
acc
ess
the
Inte
rnet
with
?
C
urre
ntly
Per
sona
lly u
seC
urre
ntly
wire
less
ly a
cces
s th
e In
tern
et w
ithPo
cket
Two-
way
Pock
etTw
o-w
ay
PC
/Win
dow
sLa
ptop
/m
essa
ging
PC/W
indo
ws
Lapt
op/
mes
sagi
ngW
irele
ssPa
lm O
S-C
E-ba
sed
note
book
devi
ce/
Wire
less
Palm
OS-
CE-
base
dno
tebo
okde
vice
/To
tal
phon
eSm
artp
hone
base
d PD
APD
Aco
mpu
ter
page
rph
one
Smar
tpho
neba
sed
PDA
PDA
com
pute
rpa
ger
(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
(I)
(J)
(K)
(L)
(M)
Tota
l34
317
934
314
227
423
202
No
answ
er
Tota
l Ans
wer
ing
3431
79
3431
422
74
2320
210
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%
Not
hing
, I u
se it
, but
do
not o
wn
it1
11
11
11
11
12.
94%
3.23
%14
.29%
11.1
1%2.
94%
3.23
%4.
55%
14.2
9%4.
35%
5.00
%
Not
hing
, it w
as fr
ee w
ith th
e se
rvic
e
Not
hing
, my
com
pany
sup
plie
d it
to m
e10
92
310
81
72
17
71
29.4
1%29
.03%
28.5
7%33
.33%
29.4
1%25
.81%
25.0
0%31
.82%
28.5
7%25
.00%
30.4
3%35
.00%
50.0
0%
$1 to
less
than
$50
11
11
2.94
%3.
23%
2.94
%3.
23%
$50
to le
ss th
an $
100
$100
to le
ss th
an $
200
$200
to le
ss th
an $
300
11
11
11
11
12.
94%
3.23
%11
.11%
2.94
%3.
23%
4.55
%25
.00%
4.35
%5.
00%
$300
to le
ss th
an $
400
44
44
31
211
.76%
12.9
0%11
.76%
12.9
0%13
.64%
4.35
%10
.00%
$400
to le
ss th
an $
500
87
12
88
16
17
51
23.5
3%22
.58%
14.2
9%22
.22%
23.5
3%25
.81%
25.0
0%27
.27%
14.2
9%30
.43%
25.0
0%50
.00%
$500
to le
ss th
an $
600
65
22
66
22
22
32
17.6
5%16
.13%
28.5
7%22
.22%
17.6
5%19
.35%
50.0
0%9.
09%
28.5
7%50
.00%
13.0
4%10
.00%
$600
to le
ss th
an $
700
22
12
12
12
15.
88%
6.45
%14
.29%
5.88
%3.
23%
9.09
%14
.29%
8.70
%5.
00%
$700
or m
ore
11
11
11
2.94
%3.
23%
2.94
%3.
23%
4.35
%5.
00%
Com
paris
on G
roup
s: A
BCD
EFG
HIJ
KLM
Inde
pend
ent T
-Tes
t for
Mea
ns, I
ndep
ende
nt Z
-Tes
t for
Per
cent
ages
Upp
er c
ase
lette
rs in
dica
te s
igni
fican
ce a
t the
95%
leve
l.Lo
wer
cas
e le
tters
indi
cate
si g
nific
ance
at t
he 9
0% le
vel.
(c) S
urve
y.co
m.
All r
ight
s re
serv
ed.
Page
14
of 2
4
Cah
ners
n In
-Sta
t MIA
D C
ross
Tab
s_11
-26-
2001
.xls
4.A
ppro
xim
atel
yho
wm
uch
did
you
pay
fore
ach
ofth
ede
vice
syo
uus
e?q4
r5. L
apto
p/no
tebo
ok c
ompu
ter
Bas
e =
Res
pond
ents
who
hav
e us
ed a
lapt
op/n
oteb
ook
com
pute
r for
per
sona
l rea
sons
onl
y or
for b
usin
ess
and
pers
onal
reas
ons
q2.
Whi
ch o
f the
follo
win
g de
vice
s do
you
per
sona
lly u
se o
r use
to w
irele
ssly
acc
ess
the
Inte
rnet
with
?
C
urre
ntly
Per
sona
lly u
seC
urre
ntly
wire
less
ly a
cces
s th
e In
tern
et w
ithPo
cket
Two-
way
Pock
etTw
o-w
ay
PC
/Win
dow
sLa
ptop
/m
essa
ging
PC/W
indo
ws
Lapt
op/
mes
sagi
ngW
irele
ssPa
lm O
S-C
E-ba
sed
note
book
devi
ce/
Wire
less
Palm
OS-
CE-
base
dno
tebo
okde
vice
/To
tal
phon
eSm
artp
hone
base
d PD
APD
Aco
mpu
ter
page
rph
one
Smar
tpho
neba
sed
PDA
PDA
com
pute
rpa
ger
(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
(I)
(J)
(K)
(L)
(M)
Tota
l12
812
010
6031
128
1886
928
2176
8
No
answ
er6
62
62
41
4
Tota
l Ans
wer
ing
122
114
1058
3112
216
829
2721
728
100.
00%
100.
00%
100.
00%
100.
00%
100.
00%
100.
00%
100.
00%
100.
00%
100.
00%
100.
00%
100.
00%
100.
00%
100.
00%
Not
hing
, I u
se it
, but
do
not o
wn
it6
61
16
61
34.
92%
5.26
%1.
72%
3.23
%4.
92%
7.32
%3.
70%
4.17
%
d
Not
hing
, it w
as fr
ee w
ith th
e se
rvic
e
Not
hing
, my
com
pany
sup
plie
d it
to m
e57
524
2613
578
344
1010
303
46.7
2%45
.61%
40.0
0%44
.83%
41.9
4%46
.72%
50.0
0%41
.46%
44.4
4%37
.04%
47.6
2%41
.67%
37.5
0%
$1 to
less
than
$50
22
12
11
1.64
%1.
75%
3.23
%1.
64%
1.22
%1.
39%
$50
to le
ss th
an $
100
$100
to le
ss th
an $
200
22
12
21
21.
64%
1.75
%3.
23%
1.64
%2.
44%
4.76
%2.
78%
$200
to le
ss th
an $
300
$300
to le
ss th
an $
400
$400
to le
ss th
an $
500
$500
to le
ss th
an $
600
$600
to le
ss th
an $
700
11
11
11
11
11
10.
82%
0.88
%10
.00%
1.72
%3.
23%
0.82
%1.
22%
11.1
1%3.
70%
4.76
%1.
39%
$700
or m
ore
5451
530
1454
838
415
935
544
.26%
44.7
4%50
.00%
51.7
2%45
.16%
44.2
6%50
.00%
46.3
4%44
.44%
55.5
6%42
.86%
48.6
1%62
.50%
Com
paris
on G
roup
s: A
BCD
EFG
HIJ
KLM
Inde
pend
ent T
-Tes
t for
Mea
ns, I
ndep
ende
nt Z
-Tes
t for
Per
cent
ages
Upp
er c
ase
lette
rs in
dica
te s
igni
fican
ce a
t the
95%
leve
l.Lo
wer
cas
e le
tters
indi
cate
si g
nific
ance
at t
he 9
0% le
vel.
(c) S
urve
y.co
m.
All r
ight
s re
serv
ed.
Page
15
of 2
4
Cah
ners
n In
-Sta
t MIA
D C
ross
Tab
s_11
-26-
2001
.xls
4.A
ppro
xim
atel
yho
wm
uch
did
you
pay
fore
ach
ofth
ede
vice
syo
uus
e?q4
r6. T
wo-
way
mes
sagi
ng d
evic
e/pa
ger (
e.g.
, RIM
pro
duct
)B
ase
= R
espo
nden
ts w
ho h
ave
used
a tw
o-w
ay m
essa
ging
dev
ice/
page
r for
per
sona
l rea
sons
onl
y or
for b
usin
ess
and
pers
onal
reas
ons
q2.
Whi
ch o
f the
follo
win
g de
vice
s do
you
per
sona
lly u
se o
r use
to w
irele
ssly
acc
ess
the
Inte
rnet
with
?
C
urre
ntly
Per
sona
lly u
seC
urre
ntly
wire
less
ly a
cces
s th
e In
tern
et w
ithPo
cket
Two-
way
Pock
etTw
o-w
ay
PC
/Win
dow
sLa
ptop
/m
essa
ging
PC/W
indo
ws
Lapt
op/
mes
sagi
ngW
irele
ssPa
lm O
S-C
E-ba
sed
note
book
devi
ce/
Wire
less
Palm
OS-
CE-
base
dno
tebo
okde
vice
/To
tal
phon
eSm
artp
hone
base
d PD
APD
Aco
mpu
ter
page
rph
one
Smar
tpho
neba
sed
PDA
PDA
com
pute
rpa
ger
(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
(I)
(J)
(K)
(L)
(M)
Tota
l19
191
82
1619
141
52
811
No
answ
er3
32
33
21
1
Tota
l Ans
wer
ing
1616
16
213
1612
15
27
1010
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%
Not
hing
, I u
se it
, but
do
not o
wn
it
Not
hing
, it w
as fr
ee w
ith th
e se
rvic
e1
11
11
11
6.25
%6.
25%
7.69
%6.
25%
8.33
%14
.29%
10.0
0%
Not
hing
, my
com
pany
sup
plie
d it
to m
e5
51
22
45
41
12
23
31.2
5%31
.25%
100.
00%
33.3
3%10
0.00
%30
.77%
31.2
5%33
.33%
100.
00%
20.0
0%10
0.00
%28
.57%
30.0
0%
AB
DFG
HJL
M
ABD
FGH
JLM
AB
DFG
HJL
M
ABD
FGH
JLM
$1 to
less
than
$50
44
23
42
21
125
.00%
25.0
0%33
.33%
23.0
8%25
.00%
16.6
7%40
.00%
14.2
9%10
.00%
$50
to le
ss th
an $
100
11
11
11
16.
25%
6.25
%7.
69%
6.25
%8.
33%
14.2
9%10
.00%
$100
to le
ss th
an $
200
22
12
22
12
212
.50%
12.5
0%16
.67%
15.3
8%12
.50%
16.6
7%20
.00%
28.5
7%20
.00%
$200
to le
ss th
an $
300
11
11
16.
25%
6.25
%7.
69%
6.25
%10
.00%
$300
to le
ss th
an $
400
11
11
11
11
6.25
%6.
25%
16.6
7%7.
69%
6.25
%8.
33%
20.0
0%10
.00%
$400
to le
ss th
an $
500
11
11
6.25
%6.
25%
6.25
%8.
33%
$500
to le
ss th
an $
600
$600
to le
ss th
an $
700
$700
or m
ore
Com
paris
on G
roup
s: A
BCD
EFG
HIJ
KLM
Inde
pend
ent T
-Tes
t for
Mea
ns, I
ndep
ende
nt Z
-Tes
t for
Per
cent
ages
Upp
er c
ase
lette
rs in
dica
te s
igni
fican
ce a
t the
95%
leve
l.Lo
wer
cas
e le
tters
indi
cate
si g
nific
ance
at t
he 9
0% le
vel.
(c) S
urve
y.co
m.
All r
ight
s re
serv
ed.
Page
16
of 2
4
Cah
ners
n In
-Sta
t MIA
D C
ross
Tab
s_11
-26-
2001
.xls
4. A
ppro
xim
atel
y ho
w m
uch
did
you
pay
for e
ach
of th
e de
vice
s yo
u us
e?q4
r7. O
ther
Bas
e =
Res
pond
ents
who
hav
e us
ed a
noth
er w
irele
ss d
evic
e fo
r per
sona
l rea
sons
onl
y or
for b
usin
ess
and
pers
onal
reas
ons
q2.
Whi
ch o
f the
follo
win
g de
vice
s do
you
per
sona
lly u
se o
r use
to w
irele
ssly
acc
ess
the
Inte
rnet
with
?
C
urre
ntly
Per
sona
lly u
seC
urre
ntly
wire
less
ly a
cces
s th
e In
tern
et w
ithPo
cket
Two-
way
Pock
etTw
o-w
ay
PC
/Win
dow
sLa
ptop
/m
essa
ging
PC/W
indo
ws
Lapt
op/
mes
sagi
ngW
irele
ssPa
lm O
S-C
E-ba
sed
note
book
devi
ce/
Wire
less
Palm
OS-
CE-
base
dno
tebo
okde
vice
/To
tal
phon
eSm
artp
hone
base
d PD
APD
Aco
mpu
ter
page
rph
one
Smar
tpho
neba
sed
PDA
PDA
com
pute
rpa
ger
(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
(I)
(J)
(K)
(L)
(M)
Tota
l1
11
11
11
No
answ
er
Tota
l Ans
wer
ing
11
11
11
110
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%
Not
hing
, I u
se it
, but
do
not o
wn
it
Not
hing
, it w
as fr
ee w
ith th
e se
rvic
e
Not
hing
, my
com
pany
sup
plie
d it
to m
e
$1 to
less
than
$50
11
11
11
110
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%
$50
to le
ss th
an $
100
$100
to le
ss th
an $
200
$200
to le
ss th
an $
300
$300
to le
ss th
an $
400
$400
to le
ss th
an $
500
$500
to le
ss th
an $
600
$600
to le
ss th
an $
700
$700
or m
ore
Com
paris
on G
roup
s: A
BCD
EFG
HIJ
KLM
Inde
pend
ent T
-Tes
t for
Mea
ns, I
ndep
ende
nt Z
-Tes
t for
Per
cent
ages
Upp
er c
ase
lette
rs in
dica
te s
igni
fican
ce a
t the
95%
leve
l.Lo
wer
cas
e le
tters
indi
cate
si g
nific
ance
at t
he 9
0% le
vel.
(c) S
urve
y.co
m.
All r
ight
s re
serv
ed.
Page
17
of 2
4
Cah
ners
n In
-Sta
t MIA
D C
ross
Tab
s_11
-26-
2001
.xls
q5. H
ow o
ften
do y
ou u
se a
mob
ile w
irele
ss d
evic
e to
wire
less
ly a
cces
s th
e In
tern
et?
Bas
e =
All
resp
onde
nts
q2.
Whi
ch o
f the
follo
win
g de
vice
s do
you
per
sona
lly u
se o
r use
to w
irele
ssly
acc
ess
the
Inte
rnet
with
?
C
urre
ntly
Per
sona
lly u
seC
urre
ntly
wire
less
ly a
cces
s th
e In
tern
et w
ithPo
cket
Two-
way
Pock
etTw
o-w
ay
PC
/Win
dow
sLa
ptop
/m
essa
ging
PC/W
indo
ws
Lapt
op/
mes
sagi
ngW
irele
ssPa
lm O
S-C
E-ba
sed
note
book
devi
ce/
Wire
less
Palm
OS-
CE-
base
dno
tebo
okde
vice
/To
tal
phon
eSm
artp
hone
base
d PD
APD
Aco
mpu
ter
page
rph
one
Smar
tpho
neba
sed
PDA
PDA
com
pute
rpa
ger
(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
(I)
(J)
(K)
(L)
(M)
Tota
l19
918
822
8545
169
3413
921
3630
9316
No
answ
er1
11
1
Tota
l Ans
wer
ing
198
187
2285
4416
834
139
2136
3093
1610
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%
Onc
e a
mon
th14
145
210
81
13
7.07
%7.
49%
5.88
%4.
55%
5.95
%5.
76%
2.78
%3.
33%
3.23
%
Onc
e ev
ery
few
wee
ks25
232
83
223
162
22
1012
.63%
12.3
0%9.
09%
9.41
%6.
82%
13.1
0%8.
82%
11.5
1%9.
52%
5.56
%6.
67%
10.7
5%
Onc
e a
wee
k23
2310
720
317
63
101
11.6
2%12
.30%
11.7
6%15
.91%
11.9
0%8.
82%
12.2
3%16
.67%
10.0
0%10
.75%
6.25
%
A fe
w ti
mes
a w
eek
6258
1126
1650
645
1111
1129
131
.31%
31.0
2%50
.00%
30.5
9%36
.36%
29.7
6%17
.65%
32.3
7%52
.38%
30.5
6%36
.67%
31.1
8%6.
25%
gMgM
abd
fGM
MgM
M
gMab
dFG
hlM
MgM
gM
Dai
ly74
699
3616
6622
538
1613
4114
37.3
7%36
.90%
40.9
1%42
.35%
36.3
6%39
.29%
64.7
1%38
.13%
38.1
0%44
.44%
43.3
3%44
.09%
87.5
0%
c
DEF
HIjk
L
DEF
gHIJ
KL
AB
A
BC
Com
paris
on G
roup
s: A
BCD
EFG
HIJ
KLM
Inde
pend
ent T
-Tes
t for
Mea
ns, I
ndep
ende
nt Z
-Tes
t for
Per
cent
ages
Upp
er c
ase
lette
rs in
dica
te s
igni
fican
ce a
t the
95%
leve
l.Lo
wer
cas
e le
tters
indi
cate
si g
nific
ance
at t
he 9
0% le
vel.
(c) S
urve
y.co
m.
All r
ight
s re
serv
ed.
Page
18
of 2
4
Cah
ners
n In
-Sta
t MIA
D C
ross
Tab
s_11
-26-
2001
.xls
q6. W
hich
type
of s
ervi
ces/
appl
icat
ions
do
you
acce
ss m
ost o
ften
with
you
r wire
less
Inte
rnet
ser
vice
?B
ase
= A
ll re
spon
dent
s
q2.
Whi
ch o
f the
follo
win
g de
vice
s do
you
per
sona
lly u
se o
r use
to w
irele
ssly
acc
ess
the
Inte
rnet
with
?
C
urre
ntly
Per
sona
lly u
seC
urre
ntly
wire
less
ly a
cces
s th
e In
tern
et w
ithPo
cket
Two-
way
Pock
etTw
o-w
ay
PC
/Win
dow
sLa
ptop
/m
essa
ging
PC/W
indo
ws
Lapt
op/
mes
sagi
ngW
irele
ssPa
lm O
S-C
E-ba
sed
note
book
devi
ce/
Wire
less
Palm
OS-
CE-
base
dno
tebo
okde
vice
/To
tal
phon
eSm
artp
hone
base
d PD
APD
Aco
mpu
ter
page
rph
one
Smar
tpho
neba
sed
PDA
PDA
com
pute
rpa
ger
(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
(I)
(J)
(K)
(L)
(M)
Tota
l19
918
822
8545
169
3413
921
3630
9316
No
answ
er1
11
1
Tota
l Ans
wer
ing
198
187
2285
4416
834
139
2136
3093
1610
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%
Info
rmat
ion
serv
ices
(e.g
., ne
ws,
sto
ck u
pdat
es, w
110
104
1251
2688
1684
1221
1741
1055
.56%
55.6
1%54
.55%
60.0
0%59
.09%
52.3
8%47
.06%
60.4
3%57
.14%
58.3
3%56
.67%
44.0
9%62
.50%
ll
L
l
L
Ente
rtai
nmen
t ser
vice
s (e
.g.,
mus
ic, g
ames
)2
21
12
11
1.01
%1.
07%
2.27
%0.
60%
1.44
%3.
33%
1.08
%
Ente
rpris
e se
rvic
es (e
.g.,
sale
s fo
rce
auto
mat
ion,
C10
91
44
102
51
13
61
5.05
%4.
81%
4.55
%4.
71%
9.09
%5.
95%
5.88
%3.
60%
4.76
%2.
78%
10.0
0%6.
45%
6.25
%
Com
mer
ce s
ervi
ces
33
11
32
31.
52%
1.60
%4.
55%
1.18
%1.
79%
1.44
%3.
23%
Com
mun
icat
ions
ser
vice
s (e
.g.,
emai
l, ch
at)
7369
829
1366
1646
814
942
536
.87%
36.9
0%36
.36%
34.1
2%29
.55%
39.2
9%47
.06%
33.0
9%38
.10%
38.8
9%30
.00%
45.1
6%31
.25%
eh
Com
paris
on G
roup
s: A
BCD
EFG
HIJ
KLM
Inde
pend
ent T
-Tes
t for
Mea
ns, I
ndep
ende
nt Z
-Tes
t for
Per
cent
ages
Upp
er c
ase
lette
rs in
dica
te s
igni
fican
ce a
t the
95%
leve
l.Lo
wer
cas
e le
tters
indi
cate
si g
nific
ance
at t
he 9
0% le
vel.
(c) S
urve
y.co
m.
All r
ight
s re
serv
ed.
Page
19
of 2
4
Cah
ners
n In
-Sta
t MIA
D C
ross
Tab
s_11
-26-
2001
.xls
q7.
Whi
ch o
f the
follo
win
g ba
rrie
rs, i
f any
, pre
vent
you
from
usi
ng y
our w
irele
ss In
tern
et s
ervi
ce m
ore
ofte
n? (a
ccep
t mul
tiple
s)B
ase
= A
ll re
spon
dent
s
q2.
Whi
ch o
f the
follo
win
g de
vice
s do
you
per
sona
lly u
se o
r use
to w
irele
ssly
acc
ess
the
Inte
rnet
with
?
C
urre
ntly
Per
sona
lly u
seC
urre
ntly
wire
less
ly a
cces
s th
e In
tern
et w
ithPo
cket
Two-
way
Pock
etTw
o-w
ay
PC
/Win
dow
sLa
ptop
/m
essa
ging
PC/W
indo
ws
Lapt
op/
mes
sagi
ngW
irele
ssPa
lm O
S-C
E-ba
sed
note
book
devi
ce/
Wire
less
Palm
OS-
CE-
base
dno
tebo
okde
vice
/To
tal
phon
eSm
artp
hone
base
d PD
APD
Aco
mpu
ter
page
rph
one
Smar
tpho
neba
sed
PDA
PDA
com
pute
rpa
ger
(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
(I)
(J)
(K)
(L)
(M)
Tota
l19
918
822
8545
169
3413
921
3630
9316
No
answ
er5
41
25
11
13
Tota
l Ans
wer
ing
194
184
2284
4316
434
138
2135
2990
1610
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%
Cos
t of d
evic
e14
131
94
131
91
41
41
7.22
%7.
07%
4.55
%10
.71%
9.30
%7.
93%
2.94
%6.
52%
4.76
%11
.43%
3.45
%4.
44%
6.25
%
g
Cos
t of s
ervi
ce68
658
3416
5710
448
178
325
35.0
5%35
.33%
36.3
6%40
.48%
37.2
1%34
.76%
29.4
1%31
.88%
38.1
0%48
.57%
27.5
9%35
.56%
31.2
5%
ghk
Geo
grap
hic
cove
rage
of s
ervi
ce73
687
3322
6621
407
1716
4011
37.6
3%36
.96%
31.8
2%39
.29%
51.1
6%40
.24%
61.7
6%28
.99%
33.3
3%48
.57%
55.1
7%44
.44%
68.7
5%h
bH
HAB
CD
FHIl
Hab
cHH
ABC
DFH
Il
Key
pad/
data
ent
ry o
n de
vice
7371
739
2064
961
714
1434
537
.63%
38.5
9%31
.82%
46.4
3%46
.51%
39.0
2%26
.47%
44.2
0%33
.33%
40.0
0%48
.28%
37.7
8%31
.25%
G
g
G
g
Lack
of u
sefu
l app
licat
ions
6969
532
2060
1157
514
1236
535
.57%
37.5
0%22
.73%
38.1
0%46
.51%
36.5
9%32
.35%
41.3
0%23
.81%
40.0
0%41
.38%
40.0
0%31
.25%
Ci
ci
c
Scre
en s
ize
of d
evic
e68
654
3318
6310
534
1011
375
35.0
5%35
.33%
18.1
8%39
.29%
41.8
6%38
.41%
29.4
1%38
.41%
19.0
5%28
.57%
37.9
3%41
.11%
31.2
5%ci
ci
CI
CI
CI
C
I
CI
Tran
smis
sion
spe
ed o
f ser
vice
102
9813
5023
9018
8213
1718
588
52.5
8%53
.26%
59.0
9%59
.52%
53.4
9%54
.88%
52.9
4%59
.42%
61.9
0%48
.57%
62.0
7%64
.44%
50.0
0%
ab
Oth
er (s
peci
fy)
1716
37
514
312
25
512
28.
76%
8.70
%13
.64%
8.33
%11
.63%
8.54
%8.
82%
8.70
%9.
52%
14.2
9%17
.24%
13.3
3%12
.50%
Don
't kn
ow5
31
14
13
12.
58%
1.63
%4.
55%
1.19
%2.
44%
2.94
%2.
17%
4.76
%
Com
paris
on G
roup
s: A
BCD
EFG
HIJ
KLM
Inde
pend
ent T
-Tes
t for
Mea
ns, I
ndep
ende
nt Z
-Tes
t for
Per
cent
ages
Upp
er c
ase
lette
rs in
dica
te s
igni
fican
ce a
t the
95%
leve
l.Lo
wer
cas
e le
tters
indi
cate
si g
nific
ance
at t
he 9
0% le
vel.
(c) S
urve
y.co
m.
All r
ight
s re
serv
ed.
Page
20
of 2
4
Cah
ners
n In
-Sta
t MIA
D C
ross
Tab
s_11
-26-
2001
.xls
q8.
Whi
ch, i
f any
, of t
he fo
llow
ing
fact
ors
are
mos
t im
port
ant t
o yo
u w
hen
sele
ctin
g a
mob
ile w
irele
ss d
evic
e to
wire
less
ly a
cces
s th
e In
tern
et?
(acc
ept m
ultip
les)
Bas
e =
All
resp
onde
nts
q2.
Whi
ch o
f the
follo
win
g de
vice
s do
you
per
sona
lly u
se o
r use
to w
irele
ssly
acc
ess
the
Inte
rnet
with
?
C
urre
ntly
Per
sona
lly u
seC
urre
ntly
wire
less
ly a
cces
s th
e In
tern
et w
ithPo
cket
Two-
way
Pock
etTw
o-w
ay
PC
/Win
dow
sLa
ptop
/m
essa
ging
PC/W
indo
ws
Lapt
op/
mes
sagi
ngW
irele
ssPa
lm O
S-C
E-ba
sed
note
book
devi
ce/
Wire
less
Palm
OS-
CE-
base
dno
tebo
okde
vice
/To
tal
phon
eSm
artp
hone
base
d PD
APD
Aco
mpu
ter
page
rph
one
Smar
tpho
neba
sed
PDA
PDA
com
pute
rpa
ger
(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
(I)
(J)
(K)
(L)
(M)
Tota
l19
918
822
8545
169
3413
921
3630
9316
No
answ
er1
11
1
Tota
l Ans
wer
ing
198
187
2285
4416
834
139
2136
3093
1610
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%
Bat
tery
life
116
110
1452
3098
2677
1325
2054
1358
.59%
58.8
2%63
.64%
61.1
8%68
.18%
58.3
3%76
.47%
55.4
0%61
.90%
69.4
4%66
.67%
58.0
6%81
.25%
ABd
FHL
A
BdFH
L
Bra
nd n
ame
3029
113
625
521
15
416
215
.15%
15.5
1%4.
55%
15.2
9%13
.64%
14.8
8%14
.71%
15.1
1%4.
76%
13.8
9%13
.33%
17.2
0%12
.50%
CI
CI
ci
C
i
Ci
C
I
Brig
ht/c
olor
ful d
ispl
ay74
689
2528
6417
508
817
346
37.3
7%36
.36%
40.9
1%29
.41%
63.6
4%38
.10%
50.0
0%35
.97%
38.1
0%22
.22%
56.6
7%36
.56%
37.5
0%j
j
B
cDFH
IJLm
JD
Jj
ABD
fHJl
j
A
Ease
of u
se14
714
315
6728
124
2811
014
3221
6614
74.2
4%76
.47%
68.1
8%78
.82%
63.6
4%73
.81%
82.3
5%79
.14%
66.6
7%88
.89%
70.0
0%70
.97%
87.5
0%
e
e
e
ABcE
FikL
El
Larg
e di
spla
y78
7510
3424
6712
5910
1015
374
39.3
9%40
.11%
45.4
5%40
.00%
54.5
5%39
.88%
35.2
9%42
.45%
47.6
2%27
.78%
50.0
0%39
.78%
25.0
0%
a
bfgJ
M
j
jm
Look
/for
m fa
ctor
4746
532
843
837
513
622
623
.74%
24.6
0%22
.73%
37.6
5%18
.18%
25.6
0%23
.53%
26.6
2%23
.81%
36.1
1%20
.00%
23.6
6%37
.50%
AB
EfhK
L
e
Low
pric
e46
423
2210
429
333
105
226
23.2
3%22
.46%
13.6
4%25
.88%
22.7
3%25
.00%
26.4
7%23
.74%
14.2
9%27
.78%
16.6
7%23
.66%
37.5
0%
c
PC-ty
pe k
eybo
ard
3130
39
924
820
34
615
215
.66%
16.0
4%13
.64%
10.5
9%20
.45%
14.2
9%23
.53%
14.3
9%14
.29%
11.1
1%20
.00%
16.1
3%12
.50%
Prov
ided
by
com
pany
4036
411
1235
628
42
922
220
.20%
19.2
5%18
.18%
12.9
4%27
.27%
20.8
3%17
.65%
20.1
4%19
.05%
5.56
%30
.00%
23.6
6%12
.50%
JJ
dJJ
J
dJdJ
Oth
er (s
peci
fy)
1916
58
418
213
55
414
19.
60%
8.56
%22
.73%
9.41
%9.
09%
10.7
1%5.
88%
9.35
%23
.81%
13.8
9%13
.33%
15.0
5%6.
25%
g
g
g
Com
paris
on G
roup
s: A
BCD
EFG
HIJ
KLM
(c) S
urve
y.co
m.
All r
ight
s re
serv
ed.
Page
21
of 2
4
Cah
ners
n In
-Sta
t MIA
D C
ross
Tab
s_11
-26-
2001
.xls
Inde
pend
ent T
-Tes
t for
Mea
ns, I
ndep
ende
nt Z
-Tes
t for
Per
cent
ages
Upp
er c
ase
lette
rs in
dica
te s
igni
fican
ce a
t the
95%
leve
l.Lo
wer
cas
e le
tters
indi
cate
si g
nific
ance
at t
he 9
0% le
vel.
q9. W
hich
of t
he fo
llow
ing
optio
ns is
mor
e ap
peal
ing
to y
ou?
Bas
e =
All
resp
onde
nts
q2.
Whi
ch o
f the
follo
win
g de
vice
s do
you
per
sona
lly u
se o
r use
to w
irele
ssly
acc
ess
the
Inte
rnet
with
?
C
urre
ntly
Per
sona
lly u
seC
urre
ntly
wire
less
ly a
cces
s th
e In
tern
et w
ithPo
cket
Two-
way
Pock
etTw
o-w
ay
PC
/Win
dow
sLa
ptop
/m
essa
ging
PC/W
indo
ws
Lapt
op/
mes
sagi
ngW
irele
ssPa
lm O
S-C
E-ba
sed
note
book
devi
ce/
Wire
less
Palm
OS-
CE-
base
dno
tebo
okde
vice
/To
tal
phon
eSm
artp
hone
base
d PD
APD
Aco
mpu
ter
page
rph
one
Smar
tpho
neba
sed
PDA
PDA
com
pute
rpa
ger
(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
(I)
(J)
(K)
(L)
(M)
Tota
l19
918
822
8545
169
3413
921
3630
9316
No
answ
er
Tota
l Ans
wer
ing
199
188
2285
4516
934
139
2136
3093
1610
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%
Car
ryin
g tw
o se
para
te d
evic
es, o
ne fo
r mak
ing
and
6262
331
1555
1444
211
1136
631
.16%
32.9
8%13
.64%
36.4
7%33
.33%
32.5
4%41
.18%
31.6
5%9.
52%
30.5
6%36
.67%
38.7
1%37
.50%
CI
CI
C
IcI
CI
CI
CI
I
CI
CI
cI
Car
ryin
g a
sing
le d
evic
e th
at is
larg
er th
an a
regu
l12
011
019
4629
101
1781
1921
1849
960
.30%
58.5
1%86
.36%
54.1
2%64
.44%
59.7
6%50
.00%
58.2
7%90
.48%
58.3
3%60
.00%
52.6
9%56
.25%
DEF
GH
JKLM
D
EFG
HJK
LM
AB
AB
No
pref
eren
ce17
168
113
314
41
81
8.54
%8.
51%
9.41
%2.
22%
7.69
%8.
82%
10.0
7%11
.11%
3.33
%8.
60%
6.25
%E
E
e
e
E
e
Com
paris
on G
roup
s: A
BCD
EFG
HIJ
KLM
Inde
pend
ent T
-Tes
t for
Mea
ns, I
ndep
ende
nt Z
-Tes
t for
Per
cent
ages
Upp
er c
ase
lette
rs in
dica
te s
igni
fican
ce a
t the
95%
leve
l.Lo
wer
cas
e le
tters
indi
cate
si g
nific
ance
at t
he 9
0% le
vel.
(c) S
urve
y.co
m.
All r
ight
s re
serv
ed.
Page
22
of 2
4
Cah
ners
n In
-Sta
t MIA
D C
ross
Tab
s_11
-26-
2001
.xls
q10.
Do
you
plan
to p
urch
ase
a m
obile
wire
less
dev
ice
as a
hol
iday
gift
for s
omeo
ne?
Bas
e =
All
resp
onde
nts
q2.
Whi
ch o
f the
follo
win
g de
vice
s do
you
per
sona
lly u
se o
r use
to w
irele
ssly
acc
ess
the
Inte
rnet
with
?
C
urre
ntly
Per
sona
lly u
seC
urre
ntly
wire
less
ly a
cces
s th
e In
tern
et w
ithPo
cket
Two-
way
Pock
etTw
o-w
ay
PC
/Win
dow
sLa
ptop
/m
essa
ging
PC/W
indo
ws
Lapt
op/
mes
sagi
ngW
irele
ssPa
lm O
S-C
E-ba
sed
note
book
devi
ce/
Wire
less
Palm
OS-
CE-
base
dno
tebo
okde
vice
/To
tal
phon
eSm
artp
hone
base
d PD
APD
Aco
mpu
ter
page
rph
one
Smar
tpho
neba
sed
PDA
PDA
com
pute
rpa
ger
(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
(I)
(J)
(K)
(L)
(M)
Tota
l19
918
822
8545
169
3413
921
3630
9316
No
answ
er
Tota
l Ans
wer
ing
199
188
2285
4516
934
139
2136
3093
1610
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%
Yes
2826
410
725
818
47
515
314
.07%
13.8
3%18
.18%
11.7
6%15
.56%
14.7
9%23
.53%
12.9
5%19
.05%
19.4
4%16
.67%
16.1
3%18
.75%
No
130
123
1160
3110
819
9211
2421
609
65.3
3%65
.43%
50.0
0%70
.59%
68.8
9%63
.91%
55.8
8%66
.19%
52.3
8%66
.67%
70.0
0%64
.52%
56.2
5%
c
Don
't kn
ow41
397
157
367
296
54
184
20.6
0%20
.74%
31.8
2%17
.65%
15.5
6%21
.30%
20.5
9%20
.86%
28.5
7%13
.89%
13.3
3%19
.35%
25.0
0%
Com
paris
on G
roup
s: A
BCD
EFG
HIJ
KLM
Inde
pend
ent T
-Tes
t for
Mea
ns, I
ndep
ende
nt Z
-Tes
t for
Per
cent
ages
Upp
er c
ase
lette
rs in
dica
te s
igni
fican
ce a
t the
95%
leve
l.Lo
wer
cas
e le
tters
indi
cate
si g
nific
ance
at t
he 9
0% le
vel.
(c) S
urve
y.co
m.
All r
ight
s re
serv
ed.
Page
23
of 2
4
Cah
ners
n In
-Sta
t MIA
D C
ross
Tab
s_11
-26-
2001
.xls
q11.
Whi
ch o
f the
follo
win
g de
vice
s do
you
pla
n to
pur
chas
e as
a h
olid
ay g
ift fo
r som
eone
? (a
ccep
t mul
tiple
s)B
ase
= R
espo
nden
ts w
ho p
lan
to p
urch
ase
a m
obile
wire
less
dev
ice
as a
hol
iday
gif
for s
omeo
ne.
q2.
Whi
ch o
f the
follo
win
g de
vice
s do
you
per
sona
lly u
se o
r use
to w
irele
ssly
acc
ess
the
Inte
rnet
with
?
C
urre
ntly
Per
sona
lly u
seC
urre
ntly
wire
less
ly a
cces
s th
e In
tern
et w
ithPo
cket
Two-
way
Pock
etTw
o-w
ay
PC
/Win
dow
sLa
ptop
/m
essa
ging
PC/W
indo
ws
Lapt
op/
mes
sagi
ngW
irele
ssPa
lm O
S-C
E-ba
sed
note
book
devi
ce/
Wire
less
Palm
OS-
CE-
base
dno
tebo
okde
vice
/To
tal
phon
eSm
artp
hone
base
d PD
APD
Aco
mpu
ter
page
rph
one
Smar
tpho
neba
sed
PDA
PDA
com
pute
rpa
ger
(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
(I)
(J)
(K)
(L)
(M)
Tota
l28
264
107
258
184
75
153
No
answ
er
Tota
l Ans
wer
ing
2826
410
725
818
47
515
310
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%10
0.00
%
Wire
less
pho
ne17
152
75
156
112
44
83
60.7
1%57
.69%
50.0
0%70
.00%
71.4
3%60
.00%
75.0
0%61
.11%
50.0
0%57
.14%
80.0
0%53
.33%
100.
00%
BC
DeF
HIJ
L
A
Smar
tpho
ne (a
pro
duct
that
com
bine
s ph
one
and
P4
42
11
42
21
13
14.2
9%15
.38%
50.0
0%10
.00%
14.2
9%16
.00%
11.1
1%50
.00%
14.2
9%20
.00%
20.0
0%
Palm
OS-
base
d PD
A (e
.g.,
Palm
V, H
ands
prin
g Vi
s10
91
33
92
51
11
535
.71%
34.6
2%25
.00%
30.0
0%42
.86%
36.0
0%25
.00%
27.7
8%25
.00%
14.2
9%20
.00%
33.3
3%
Pock
et P
C/W
indo
ws
CE-
base
d PD
A (e
.g.,
Com
paq
77
35
73
32
55
125
.00%
26.9
2%30
.00%
71.4
3%28
.00%
37.5
0%16
.67%
28.5
7%10
0.00
%33
.33%
33.3
3%
AB
dFH
jl
BDeF
GH
JLM
A
Lapt
op/n
oteb
ook
com
pute
r8
71
11
71
51
15
28.5
7%26
.92%
25.0
0%10
.00%
14.2
9%28
.00%
12.5
0%27
.78%
25.0
0%20
.00%
33.3
3%
Two-
way
mes
sagi
ng d
evic
e/pa
ger (
e.g.
, RIM
pro
du2
21
12
22
11
21
7.14
%7.
69%
25.0
0%14
.29%
8.00
%25
.00%
11.1
1%25
.00%
20.0
0%13
.33%
33.3
3%
Oth
er (s
peci
fy)
Com
paris
on G
roup
s: A
BCD
EFG
HIJ
KLM
Inde
pend
ent T
-Tes
t for
Mea
ns, I
ndep
ende
nt Z
-Tes
t for
Per
cent
ages
Upp
er c
ase
lette
rs in
dica
te s
igni
fican
ce a
t the
95%
leve
l.Lo
wer
cas
e le
tters
indi
cate
si g
nific
ance
at t
he 9
0% le
vel.
(c) S
urve
y.co
m.
All r
ight
s re
serv
ed.
Page
24
of 2
4
Copyright Cahners In-Stat Group 1
Mobile Internet Access Device Survey
1. Just to verify, do you access the Internet for either business or personal reasons using a mobile wireless telephone or other mobile wireless device?
❍ Yes ❍ No [Go to thank you page--need to capture these respondents & change data in panel] ❍ Don't know [Go to thank you page----need to capture these respondents & change data in panel]
2. Which of the following devices do you personally use, and which do you use to wirelessly access the Internet? [MULTIPLES ACCEPTED] Use Wirelessly access the Internet
❍ Wireless phone ❍ Smartphone (a device that combines phone and PDA functionality such as the Samsung SPH-
1300, Kyocera QCP-6035or Psion m Series) ❍ Palm OS-based PDA (e.g. Palm V, Handspring Visor) ❍ Pocket PC/Windows CE-based PDA (e.g. Compaq Ipaq, HP Jornada) ❍ Laptop/Notebook computer ❍ Two-way messaging device/pager (e.g., RIM product) ❍ Other (Specify)
3. For each device you use, please indicate whether it is used for business reasons only, personal reasons only, or both business and personal reasons.
[ASK Q.4 ONLY IF "personal reasons only" or "business and personal reasons" SELECTED AT Q.3] 4. And approximately how much did you pay for each of the devices you use? [AGAIN, WOULD LIKE RESPONDENT TO SEE ONLY THOSE DEVICES FOR WHICH PERSONAL REASONS OR BUSINESS & PERSONAL REASONS SELECTED AT Q.3, BUT COULD LIVE WITH ALL DISPLAYED AT Q.3 IF NECESSARY]
❍ Nothing, I use it, but do not own it ❍ Nothing, it was free with the service ❍ Nothing, my company supplied it to me ❍ Less than $50 ❍ $50 to less than $100 ❍ $100 to less than $200 ❍ $200 to less than $300 ❍ $300 to less than $400 ❍ $400 to less than $500 ❍ $500 to less than $600 ❍ $600 to less than $700 ❍ More than $700
5. How often would you say that you use a wireless device to wirelessly access the Internet? ❍ Once a month
Copyright Cahners In-Stat Group 2
❍ Once every few weeks ❍ Once a week ❍ A few times a week ❍ Daily
6. What types of applications do you access most often with your wireless Internet service? ❍ Mobile Information Services (e.g. news, stock updates, weather forecasts, directories,
location-based services) ❍ Mobile Entertainment Services (e.g., music, games) ❍ Mobile Enterprise Services (e.g. sales force automation, CRM) ❍ Mobile Commerce Services ❍ Mobile Communications Services (e.g., e-mail, chat)
7. Which, if any, of the following are barriers to you using your wireless Internet service more? [MULTIPLES ACCEPTED]
❍ Cost of device❍ Screen size of device ❍ Keypad/data entry on device ❍ Lack of useful applications ❍ Cost of service❍ Geographic coverage of service ❍ Transmission speed of service ❍ Other [Specify ____________] ❍ Don't know
8. Which, if any, of the following factors are most important to you when selecting a mobile device to access the Internet? [MULTIPLES ACCEPTED]
❍ Battery life ❍ Brand name ❍ Bright/colorful display ❍ Large display ❍ Easy to use ❍ Look of it/form factor ❍ Low price ❍ PC-type keyboard ❍ Provided by company ❍ Other (Specify)
Copyright Cahners In-Stat Group 3
9. Which of the following options is more appealing to you?
❍ Carrying two separate devices, one for making and receiving phone calls, and another for accessing your calendar, e-mail, etc.
❍ Carrying a single device, that is larger than a regular mobile phone, and allows you to make and receive calls and access your calendar and e-mail.
❍ No preference
10. Do you plan to purchase a mobile device as a gift for someone before the Holidays? ❍ Yes❍ No❍ Don't know
[ASK Q. 11 ONLY IF YES AT Q.10] 11. What type of device do you plan to purchase? [ACCEPT MULTIPLES]
❍ Wireless phone ❍ Smartphone (a product that combines phone and PDA functionality such as the Samsung SPH-
1300, Kyocera QCP-6035or Psion m Series) ❍ Palm OS-based PDA (e.g. Palm V, Handspring Visor) ❍ Pocket PC/Windows CE-based PDA (e.g. Compaq Ipaq, HP Jornada) ❍ Laptop/Notebook computer ❍ Two-way messaging device/pager (e.g., RIM product) ❍ Other (Specify)
Thank you very much for your participation!
Please enter your name and email address below so that we may enter you into the drawing to win $100 for your participation in this survey, as well as the quarterly drawing for $2,000, which will be held at the end of December. We’d also appreciate it if you’d provide us with a telephone number at which we can contact you if you win a prize. Please be assured that your individual responses to this survey will be kept confidential and that your privacy will be strictly maintained.
Name: ___________________________________ Email address: ___________________________________
Telephone number: _______________________________
