Mobile Government
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Transcript of Mobile Government
David CrownGeneral Manager Business
Innovations
Waves of Power – David C. Moschella…”Content is King”
3,000
1,000
100
10
0
1970 1980 1990 2000 2010 2020 2030
Systems-centric
PC-centric
Network-centric
Content - centric
The Real Time Enterprise
“A real-time enterprise competes by using up-to-date inf0rmation to progressively remove delays in managing and executing it’s critical business processes” – Gartner
Sense Earlier Respond Faster
The Mobile Future will drive closer customer relationships
“The next trillion dollars of IT investment will come from something basic: reorienting the IT industry around the needs of the customer”
Source: Sam Palmisano, IBM CEO
Knowledge is power – the Real Time Enterprise delivers an improved return on investment on information assets
Ret
urn
on
Inve
stm
ent
Customer
Back Office
Front office
Wireless IT Productivity
Productivity Gain
Fix
ed C
omm
unic
atio
ns C
osts
Mob
ile C
omm
unic
atio
ns I
nves
tmen
t
Right Information
Wrong Place
Wrong Time
Right Information
Right Place
Right Time
A number of market drivers exist leading to a greater focus on customer acquisition and retention
Challenge to meet revenue goals as competition grows
Protect and grow customer base
Customers want more, faster, cheaper
Improve operational efficiencies
Demand for faster time-to-success
Shortened ROI timeline
Consolidation of Front Office
Integration of dispersed information systems
Mobilising Government
Enabling efficiency, productivity and cost savings
Benefits of Mobilisation
Service delivery to your customers in the community
Complete transactions anywhere, anytime
Reduce compliance cost
Reduce transaction costs
Improve processing efficiency
Government Trends in Action
Payment
2000
Online payment
2005
Mobile paymentPayment in person
1990
2000
Communication to Citizens
Via Letter
1990
Via Email
2000
Via Text
2005
Government Trends in Action
Pressures from Citizens
Citizens expect you to be:More flexibleMore responsiveBetter at delivering information where they want it
Citizens expect you to provide;
Access to services, anywhere, anytime:
You’re also under pressure to deliver: Increased outcomes Lower cost delivery and cost savings $ More efficient use of resources
Create lower costs of compliance
Pressures from Government
You’re under pressure to be more productive.
The Agreement
State Services Commission and Vodafone
State Services Commission Agreement
Common Access & Usage Agreement Same calling rates, regardless of agency size or call volumeTiered price model that lower rate to all organisations once thresholds metSingle Master Agreement, with Service Delivery Agreements for each participating organisation6 Year Contract with out clause after 18 monthsNo Tender requiredNo Negotiations at agency level
Designed to decrease your overall cost of communications.
Eligible groups
Public Service Departments 35Non Public Service Departments 6Offices of Parliament 3Crown Entities 28District Health Boards 21Autonomous Crown Entities (ACE’s) 21
Independent Crown Entities (ICE’s) 15Conservation Entities 46Crown Owned Companies 16Tertiary Education Institutes 34State Owned Enterprises 17Regional/City/District Councils 79
Total number of organisations that could take up offer: 300+
State Services Commission Agreement
Sche
dule
4
Bas
ic S
ervi
ces
Sche
dule
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Cor
p C
onne
ct
Sche
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Int.
Talk
Zone
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Bla
ckbe
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Oth
er S
vcs
Service Delivery Agreement
Participant & Vodafone• 6 Year Contract
• 18 month out clause
• Signed by participant
• Choice of schedules
• Hardware rebate
• Business Services 777
Master Agreement
SSC & Vodafone
• 6 Year Contract
• Signed by SSC
• Volume pricing
Government Research Sample
A B C D E
Connections 11 10 17 61 61
Minutes of Use (MOU)per Conn 107 90 70 121 145
Current Monthly Spend $68.12 $61.26 $55.06 $71.17 $77.93
Current Government Customer Usage
0.00%
10.00%
20.00%
30.00%
40.00%
50.00%
60.00%
Cal
l Pro
file
A B C D E
Type of Customer
021 - On-Net
021 - 021
021 - LL
021 - TCM
Zero Rated Calling
Pay a single monthly fee and pay
$0.00, zip, nadda, nothing
for all calls within your organisation nationwide (i.e. No Toll Calls)
Potential Saving
A B C D E
Current Monthly Spend $68.12 $61.26 $55.06 $71.17 $77.93
mGovt Plan $60.30 $54.26 $50.02 $62.06 $62.71
AnnualSavings
$1033 (11%)
$839 (11%)
$1,028 (9%)
$6,666(13%)
$11,141 (20%)
Change in Call Patterns
0.00%
10.00%
20.00%
30.00%
40.00%
50.00%
60.00%
Current Estimated
021 - On-Net
021 - 021
021 - LL
021 - TCM
Govt - Govt
mGovernment selection of mobiles
mGovernment subscribers have the option of a free mobile– Every connection can choose a free mobile…– … or $300 credit toward a premium model– Vodafone has a recommended hardware selection to match to worker
types within your organisation.
Best selection of devices from manufacturers you know and trust– Devices to meet individual worker needs– mGovernment recommended hardware menu
Alerts Message Forms Knowledge
Power
Requires small amounts of data in short bursts
Simple text based messages
e.g. Business-to-enterprise field service
service staff requiring acknowledgement only
Always-on e-mail connectivity with light- to medium-weight response capability
Highly mobile in the office, in public places and at partner and customer locations
e.g. Executives, Lawyers, Politicians, Field Service technicians
Always-on or intermittent network connectivity
Degree of mobility & value of the immediacy of data requirements vary widely
WLAN in office but will need wireless WAN (WWAN) data or synchronization strategy to support their application
e.g. field service staff, surveyors, inspectors and healthcare support personnel
Perform more-varied tasks throughout the course of a day and, in many instances, require larger datasets
e.g. Healthcare professionals reviewing charts, construction supervisors or insurance /real estate agents sending digital images to field service personnel who need detailed directions, product catalogues, floor plans or blueprints
Require network access for extended sessions
Applications require desktop like performance
Only WLAN, broadband or 3G performance will suffice
e.g. Marketing executives, Network/System Administrator
Types of Mobile Workers
For Further Information:
Email: [email protected]: www.vodafone.co.nz
Or Visit our stand at Govis 2005
Value =Costs
Benefits
The Mobility Evolution
GSM
2G 2.5G 3G Evolved 3G
3GSMGSM/GPRS HSDPA
75% of the
world
Today(GPRS)
2005(3G)
2006 2007 2007+
30 Kbps
384 Kbps
1.8 Mbps
3.6 Mbps
7.2 Mbps
Massive increase indata capacity
A future proof, backwardcompatible evolution
Network Capacity and the Real Time Enterprise will enable business development
U.S. Adoption of Mobile Applications, 4Q03
0% 20% 40% 60% 80% 100%
Mobile IM/SMS
Mobile E-Mail/PIM
RFID
CRM — SFA
CRM Field Service
ERPII/EAM
SCM/Logistics
ERP Manufacturing
ERP Inspections
Video/Imaging
ApplicationCategory
Percent of Enterprises
Production/ Pilot
Assessing
Inactive
Latest Enterprise Adoption of Mobile Applications from US research demonstrate a quickening of the pace – led by email and PIM
Source Gartner - U.S. Wireless Data Market Update, 2004
Latest research (June 2004) still confirms previous Brocket Hall and Vodafone UK findings to support e-mail/PIM as the focus for the data
market
Converged and Handheld devices will grow significantly
0
20
40
60
80
100
120
140
160
180
200
2001 2002 2003 2004 2005 2006 2007
F/C CAGR 2003-2007 25%M. units
Handheld Devices
ConvergedMobileDevices
NotebooksUltraportables
WW Unit Sales by Mobile Device
Source :IDC
The PC will no longer be the only interface for information systems – convergent phones and PDAs will create new possibilities
Fit for purpose NOT General Purpose
3 Devices 2 Devices 1 Device
Lower Total Cost of Ownership
Transaction based Information Systems
Increased Productivity
Support for the Customer Centric Business
The Real Time Enterprise
Improved alignment of Information Assets across ALL aspects of Business
What will make it happen?
Predictability of Cost
Time and Place
Content
Simplicity