Mobile Disruption & the Power of Multimedia Feedback - Confirmit
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Transcript of Mobile Disruption & the Power of Multimedia Feedback - Confirmit
![Page 1: Mobile Disruption & the Power of Multimedia Feedback - Confirmit](https://reader033.fdocuments.in/reader033/viewer/2022052618/554ad546b4c905a37c8b45a6/html5/thumbnails/1.jpg)
May 27-30, 2014 Congress Plaza Hotel & Convention Center #MRMW
Organized by
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Title Sponsor Gold Sponsors
Silver Sponsors
MRMW Chicago May 27-30, 2014 #MRMW
![Page 3: Mobile Disruption & the Power of Multimedia Feedback - Confirmit](https://reader033.fdocuments.in/reader033/viewer/2022052618/554ad546b4c905a37c8b45a6/html5/thumbnails/3.jpg)
Workshop Sponsors
Association & Education Partners
Networking Reception
Sponsor
Event App
Partner
Media Partners
MRMW Chicago May 27-30, 2014 #MRMW
![Page 4: Mobile Disruption & the Power of Multimedia Feedback - Confirmit](https://reader033.fdocuments.in/reader033/viewer/2022052618/554ad546b4c905a37c8b45a6/html5/thumbnails/4.jpg)
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Copyright © 2014 Confirmit. All Rights Reserved
Copyright © 2014 Confirmit. All Rights Reserved
Mobile Disruption
& the Power of
Multimedia Feedback
Jason Jacobs, Mobile Solutions Engineer
Mobile is the channel to use
when feedback really counts
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Copyright © 2014 Confirmit. All Rights Reserved
Selfie or Not?
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Copyright © 2014 Confirmit. All Rights Reserved
Selfie or Not?
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Copyright © 2014 Confirmit. All Rights Reserved
Selfie or Not?
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Agenda
VALUE OF IMAGES & GPS
SAMPLE PROGRAM USING IMAGES & GPS
01
02
03
MOBILE INSIGHTS
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Copyright © 2014 Confirmit. All Rights Reserved
Copyright © 2014 Confirmit. All Rights Reserved
01MOBILE INSIGHTS
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Copyright © 2014 Confirmit. All Rights Reserved
Mobile Insights
6.92 billion
What we’re willing to give up to keep our smartphones• Willing to exchange for internet usage on smartphone
Beer Chocolate Superbowl
Tickets
High
Heels
Cable
TV
43% 36% 34% 26% 20%
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Copyright © 2014 Confirmit. All Rights Reserved
Mobile Insights
327.6 Million
U.S.>90%
6.9 Billion
Smartphones in
World
1.5 Billion
>20%Of the world’s
Population now has
a smartphone
Mobile Phone Owners – All Device Types
Smartphone Owners
181.4 Million
http://www.go-gulf.com/blog/smartphone/
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Copyright © 2014 Confirmit. All Rights Reserved
Mobile Insights
Cell Phones fill St. Peter’s Square to Capture History
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Mobile Insights
0,00%
5,00%
10,00%
15,00%
20,00%
25,00%
2011 2012
Smartphone Use in Web Surveys
0,00%
5,00%
10,00%
15,00%
20,00%
25,00%
2009 2010
Firms Offering Mobile Research
6.7%
13.1%
6%
18%
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Mobile as a Feedback Channel
Attitude and state
of mindDirection or Goal
Location TimeIdentity and
Preferences
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Copyright © 2014 Confirmit. All Rights Reserved
Copyright © 2014 Confirmit. All Rights Reserved
02VALUE OF IMAGES AND GPS
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Using Multimedia
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Samsung Oscar Selfie
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In Store Selfie: Ted Baker
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In Store Selfie: Ted Baker
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Online Presence Selfie
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Copyright © 2014 Confirmit. All Rights Reserved
In Store Selfie: Ted Baker
• Drive Excitement & engagement to
their brand
• Traffic into stores
• See a growth in sales
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Online Presence Selfie: Warby Parker
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Copyright © 2014 Confirmit. All Rights Reserved
Online Presence Selfie: Warby Parker
Value for Customers• Receive feedback from friends and from Warby
Parker experts
Value for Warby Parker • Receive feedback and increase social media
presence
• Campaign helped boost online sales by 200%
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Copyright © 2014 Confirmit. All Rights Reserved
Copyright © 2014 Confirmit. All Rights Reserved
03SAMPLE PROGRAM USING IMAGES & GPS
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Okabashi Photo Contest
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Three Stages to a Successful Program
DEFINE LISTEN ACT
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Define
Objectives
• Financial - Increase in sales
• Financial - Reduction of content creation costs
• Customer Experience - Increase of third party
endorsement of Okabashi products
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Listen
Mobile Web SurveySurvey App Company App
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Listening to Respondents On Location
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Act – Results That You Can Use!
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Act – Visual Analysis of Insights
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Copyright © 2014 Confirmit. All Rights Reserved
Okabashi Results
• Customer Experience - 150 photos uploaded to
main website
• Financial - 40% increase in incremental
conversions
• Financial - 15% increase in revenue
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Mobile Really Counts!
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Creating a Respondent Profile
RESPONDENT
Videos
Gender
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Copyright © 2014 Confirmit. All Rights Reserved
Copyright © 2014 Confirmit. All Rights Reserved
Jason Jacobs, Mobile Solutions Engineer
Thank You
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Title Sponsor Gold Sponsors
Silver Sponsors
MRMW Chicago May 27-30, 2014 #MRMW
![Page 37: Mobile Disruption & the Power of Multimedia Feedback - Confirmit](https://reader033.fdocuments.in/reader033/viewer/2022052618/554ad546b4c905a37c8b45a6/html5/thumbnails/37.jpg)
Workshop Sponsors
Association & Education Partners
Networking Reception
Sponsor
Event App
Partner
Media Partners
MRMW Chicago May 27-30, 2014 #MRMW
![Page 38: Mobile Disruption & the Power of Multimedia Feedback - Confirmit](https://reader033.fdocuments.in/reader033/viewer/2022052618/554ad546b4c905a37c8b45a6/html5/thumbnails/38.jpg)
May 27-30, 2014 Congress Plaza Hotel & Convention Center #MRMW
Organized by