Mobile Admin Client Guide

7/30/2019 Mobile Admin Client Guide

1/290

Mobile Admin v. 5.1 Mobile Admin Client: Installation and User Guide i

Mobile Admin

Client Installation and User Guidesoftware version 5.1


2/290

ii Mobile Admin Client: Installation and User Guide Mobile Admin v. 5.1

ABOUT THIS DOCUMENT

Mobile Admin Client: Installation and User Guide for Mobile Admin v. 5.1

CONTACT INFORMATION

Rove Mobile Inc.60 George Street, suite 203Ottawa, Ontario, Canada K1N 1J4www.roveit.comToll Free: 1 888 482 3646 (North America)Tel: 1 613 789 1818 (International)Fax: 1 613 789 6739General inquiries: [email protected]

SALES

Email: [email protected]: 1 888 482 3646, press 1 (North America)

Tel: 1 613 789 1818, press 1 (International)

TECHNICAL SUPPORT

Email: [email protected]: 1 888 482 3646, press 2 (North America)Tel: 1 613 789 1818, press 2 (International)

TRADEMARKSCopyright 2010 Rove Mobile Inc. All rights reserved. Rove, Mobile Admin, and Roves logo are marks of Rove Mobile Inc. All rights reserved.

The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties of Research In Motion Limited. RIM,Research In Motion, and BlackBerry are registered with the U.S. Patent and Trademark Office and may be pending or registered in othercountries. Adobe and Acrobat are registered trademarks of Adobe Systems Incorporated in the United States, and/or other countries. Microsoft,Windows, Windows Server, and Windows Server are trademarks or registered trademarks of Microsoft Corporation in the United States and/orother countries. All other brands, product names, company names, trademarks, and service marks are the properties of their respective owners.

This document is provided as is and Rove Mobile Inc. (Rove) assumes no responsibility for any typographical, technical, or other inaccuraciesin this document. Rove reserves the right to periodically change information that is contained in this document; however, Rove makes nocommitment to provide any such changes, updates, enhancements, or other additions to this document to you in a timely manner or at all.

ROVE MAKES NO REPRESENTATIONS, WARRANTIES, CONDITIONS, OR COVENANTS, EITHER EXPRESS OR IMPLIED (INCLUDING,WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF FITNESS FOR A PARTICULAR PURPOSE,NON-INFRINGEMENT, MERCHANTABILITY, DURABILITY, TITLE, OR RELATED TO THE PERFORMANCE OR NON-PERFORMANCE OFANY SOFTWARE REFERENCED HEREIN, OR PERFORMANCE OF ANY SERVICES REFERENCED HEREIN). IN CONNECTION WITHYOUR USE OF THIS DOCUMENTATION, NEITHER ROVE NOR ITS AFFILIATED COMPANIES AND THEIR RESPECTIVE DIRECTORS,OFFICERS, EMPLOYEES, OR CONSULTANTS SHALL BE LIABLE TO YOU FOR ANY DAMAGES WHATSOEVER BE THEY DIRECT,ECONOMIC, COMMERCIAL, SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY, OR INDIRECT DAMAGES, EVEN IF ROVE HASBEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF BUSINESS REVENUE OREARNINGS, LOST DATA, DAMAGES CAUSED BY DELAYS, LOST PROFITS, OR A FAILURE TO REALIZE EXPECTED SAVINGS.

This document might contain references to third-party sources of information and/or third-party web sites (Third-Party Information). Rovedoes not control, and is not responsible for, any Third-Party Information, including, without limitation, the content, accuracy, copyrightcompliance, legality, decency, links, or any other aspect of Third-Party Information. The inclusion of Third-Party Information in this documentdoes not imply endorsement by Rove of the third party in any way. Any dealings with third parties, including, without limitation, compliancewith applicable licenses, and terms and conditions are solely between you and the third party. Rove shall not be responsible or liable for any part

of such dealings.Certain features outlined in this document may require additional development or third-party products and/or services for access to corporateapplications. Installation and use of third-party products and services with Roves products and services may require one or more patent,trademark, or copyright licenses in order to avoid infringement of the intellectual property rights of others. You are solely responsible foracquiring any such licenses. To the extent that such intellectually property licenses may be required, Rove expressly recommends that you do notinstall or use these products until all such applicable licenses have been acquired by you or on your behalf. Your use of third-party software shall

be governed by and subject to you agreeing to the terms of separate software licenses, if any, for those products or services. Any third-partyproducts and services that are provided with Roves products and services are provided "as is". Rove makes no representation, warranty, orguarantee whatsoever in relation to the third-party products or services and Rove assumes no liability whatsoever in relation to the third-partyproducts and services even if Rove has been advised of the possibility of such damages or can anticipate such damages.

License Agreement


3/290

Mobile Admin v. 5.1 Mobile Admin Client: Installation and User Guide iii

1. Definitions

In this Agreement, the following terms shall have the following meanings, respectively.

CPU means a single central processing unit within a computer.

Licensee means the individual or entity that has purchased Program licenses for use by Users in its internal business operations and not for thepurposes of resale, relicensing or other redistribution.

Location means a geographical location where Licensee normally carries on business, at which Users are accessing the Program for Licenseesown internal business purposes.

Program means the Rove software, in object code form only, and any related printed or electronic documentation.

Server means a network server that contains one CPU.

Users means the number of authorized users (based on the number of valid and existing licenses purchased) who are authorized by Licensee toaccess and use the Program.

2. Grant of License

In consideration of the payment of the license fee for the Program, and subject to the terms of this Agreement, Rove Inc. Rove grants toLicensee a non-exclusive, non-transferable, limited and restricted license to use the object code version of the Program for Licensees own internal

business purpose as follows:

a) install the Program on Server(s) and at the Location(s) approved by Rove at the time of the Program license purchase;

b) allow Users to access the Program using a Rove-approved device for which the license was purchased, only for Licensees internal business

purposes, provided that, as a condition of access and use, such Users comply with the provisions of Sections 2 and 3; andc) make one (1) additional copy of the Program in machine-readable form solely for backup purposes.

3. Exclusions

Except as expressly authorized under this Agreement, Licensee is prohibited from doing any of the following things to the fullest extentpermitted by law:

a) sublease, lease, assign, sell, resell, license, re-license, distribute, rent, export, re-export, permit concurrent use of or grant other rights in theProgram;

b) provide use of the Program in a computer service business, third party outsourcing facility or service, service bureau arrangement, network,time-sharing or interactive cable television arrangement to users who are not properly licensed by Rove;

c) transfer this Agreement or any license to use the Program;

d) translate, reverse engineer, modify, adapt, create derivative works, decompile, merge, separate or disassemble any part of the Program; or

e) transfer the Program to any other Server or Location without the prior written consent of Rove (transfers may be subject to Roves then-currenttransfer fees).

4. Payment

License fees are due and payable net 30 days from the date of Roves invoice to the Licensee. Payment shall be made in full without deduction forany sales, withholding, use or other taxes (excluding taxes on our net income) or similar charges, which shall be borne exclusively by Licenseeand, to the extent required by applicable law, collected by Rove from Licensee.

5.Ownership

The Program is licensed, not sold, and is protected by various laws and international treaties. All right, title and interest (including all copyrightsand patent rights) in and to the Program shall, at all times, remain with Rove or its licensors. Licensee shall acquire no right whatsoever to all orany part of the Program except the right to use the Program in accordance with the terms of this Agreement. Licensee acknowledges and agreesthat the Program is the confidential information of Rove and contains developments, processes, designs, concepts, inventions, techniques,confidential and proprietary information and know-how and trade secrets, the disclosure of which could cause irreparable harm to Rove. Roveand its licensors reserve all rights not expressly granted to Licensee. Licensee must fully reproduce any copyright or other notice marked on anypart of the Program on all authorized copies and must not alter or remove any such copyright or other notice.

6. No Warranty

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE PROGRAM AND ANY ASSOCIATED SERVICES ARE PROVIDED BYRove ON AN AS IS BASIS, AND THERE ARE NO WARRANTIES, REPRESENTATIONS OR CONDITIONS, EXPRESSED OR IMPLIED,WRITTEN OR ORAL, ARISING BY STATUTE, OPERATION OF LAW OR OTHERWISE, REGARDING THE PROGRAM OR ANY OTHERPRODUCT OR SERVICE PROVIDED HEREUNDER OR IN CONNECTION HEREWITH. Rove DISCLAIMS ANY IMPLIED WARRANTY ORCONDITION OR MERCHANTABLE QUALITY, MERCHANTIBILITY, DURABILITY, FITNESS FOR A PARTICULAR PURPOSE,SATISFACTORY QUALITY, LACK OF VIRUSES, NON-INFRINGEMENT, TITLE, ACCURACY OR COMPLETENESS OF RESPONSES,RESULTS, LACK OF NEGLIGENCE AND/OR LACK OF WORKMANLIKE EFFORT. Rove DOES NOT WARRANT THAT THE PROGRAMWILL BE ERROR-FREE OR THAT ITS OPERATION WILL BE UNINTERRUPTED. NO REPRESENTATION OR OTHER AFFIRMATION OFFACT, INCLUDING BUT NOT LIMITED TO STATEMENTS REGARDING PERFORMANCE OF THE PROGRAM OR SERVICES THAT IS NOTCONTAINED IN THIS AGREEMENT, WILL BE DEEMED TO BE A WARRANTY. LICENSEE MAY HAVE OTHER RIGHTS, WHICH VARYFROM JURISDICTION TO JURISDICTION AND SO THE FOREGOING MAY NOT BE APPLICABLE TO YOU.

7. Limitation of Liability


4/290

iv Mobile Admin Client: Installation and User Guide Mobile Admin v. 5.1

THE ENTIRE RISK, AS TO THE RESULTS AND PERFORMANCE OF THE PROGRAM, IS ASSUMED BY LICENSEE. TO THE GREATESTEXTENT PERMISSABLE BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY, TORT (INCLUDINGSTRICT LIABILITY AND NEGLIGENCE), CONTRACT OR OTHERWISE, SHALL ROVE, ITS AGENTS, REPRESENTATIVES OR LICENSORSBE LIABLE TO LICENSEE OR ANY OTHER PERSON OR ENTITY FOR ANY LOSS OF USE, REVENUE OR PROFIT, LOST OR DAMAGEDDATA, OR OTHER COMMERCIAL OR ECONOMIC LOSS OR FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY OR

CONSEQUENTIAL DAMAGES WHATSOEVER, EVEN IF ADVICES OF THE POSSIBILITY OF SUCH DAMAGES OR IF SUCH DAMAGESARE FORSEEABLE. Rove SHALL HAVE NO LIABILITY FOR FAILURES RESULTING FROM THIRD PARTY PRODUCTS OR SERVICESWITH WHICH THE PROGRAM IS USED OR FOR FAILURES OF THE INTERNET (INCLUDING INTERNET SERVICE PROVIDERS).FURTHER, Rove DOES NOT WARRANT THE ENCRYPTION CAPABILITIES OF THE PROGRAM, AND SHALL HAVE NO LIABILITY FORANY FAILURE OF SUCH ENCRYPTION (INCLUDING, WITHOUT LIMITATION, BREACH BY THIRD PARTIES OR HACKERS). THEMAXIMUM AGGREGATE LIABILITY OF ROVE AND ITS AGENTS, REPRESENTATIVES AND LICENSORS IN CONNECTION WITH THISAGREEMENTS OR THE PROGRAM, WHETHER IN TORT (INCLUDING STRICT LIABILITY AND NEGLIGENCE), CONTRACT OROTHERWISE SHALL NOT EXCEED THE LICENSE FEES PAID BY LICENSEE TO Rove UNDER THIS AGREEMENT FOR THE PROGRAMGIVING RISE TO THE CLAIM. THIS LIMITATION SHALL APPLY EVEN IN THE EVENT OF A FUNDAMENTAL BREACH OR A BREACHOF THE FUNDAMENTAL TERMS OF THIS AGREEMENT. The limited warranty, exclusive remedies and limited liability set out herein arefundamental elements of the basis of the bargain between Rove and Licensee. Rove would not be able to provide the Program on an economic

basis without such limitations.

8. Term and Termination

Subject to the terms and conditions of this Agreement, the license granted under this Agreement shall remain in effect for a period of one (1) year.Thereafter, this Agreement shall automatically renew for additional one-year terms unless Licensee provides Rove with written notice of

termination at least thirty (30) days prior to the end of the then-current annual period. Rove may terminate this Agreement due to Licenseesfailure to comply with any of the provisions of this Agreement if after thirty (30) days written notice such failure remains uncured to thesatisfaction of Rove, except that, in the event of a breach of Section 5, this Agreement shall automatically terminate without further notice. Upontermination by either party or for any reason, Licensee agrees to promptly cease all use of the Program and purge all copies of the Program fromall computer systems on which it was stored, return to Rove all physical copies of the Program and any other confidential information, and makeimmediate payment of any outstanding fees owed to Rove.

IF THIS PROGRAM IS A TRIAL VERSION, this licence shall be effective for a period of fourteen (14) days from the date Licensee acquired theProgram.

9. General

US Government End Users: the Program (i) was developed exclusively at private expense; (ii) is a trade secret of Rove for all purposes of theFreedom of Information Act or its successor legislation or any other disclosure statute, regulation or provision; (iii) is commercial computersoftware subject to limited utilization (Restricted Rights); and (iv) including all copies of the Program, in all respects is and shall remainproprietary to Rove or its licensors. Use, duplication or disclosure by the U.S. Government or any person or entity acting on its behalf is subject to

Restricted Rights and all applicable restrictions for software developed exclusively at private expense as set forth in: (i) for the DoD, the Rights inTechnical Data and Computer Software clause at DFARS 252.227-7013 or any successor clause, and (ii) for all government agencies, theCommercial Computer Software - Restricted Rights clause at FAR 52.227-19 or any successor clause. The U.S. Government must refrain fromchanging or removing any insignia or lettering from the Program or from producing copies of the Program and manuals (except one copy of theProgram for backup purposes). Use of the Program shall be limited to the facility for which it is acquired. All other U.S. Government personnelusing the Program are hereby on notice that use of the Program is subject to restrictions that are the same as, or similar to, those specified above.The manufacturer/owner is Rove Inc., 60 George St., Suite 203, Ottawa, Ontario, Canada, K1N 1J4.

Export/Import Restrictions: Licensee represents and warrants that (a) no relevant agency has suspended, revoked or denied Licensees exportand/or import privileges; (b) Licensee is not located in or under the control of a national or resident of, a jurisdiction where this transaction isprohibited; and (c) Licensee shall not, in any manner whatsoever, either remove, convey, export, import or transmit the Program from or toLicensees jurisdiction in violation of the applicable laws and regulations.

Governing Law: this Agreement shall be governed by the laws of the Province of Ontario, Canada, without giving effect to: that body of lawapplicable to choice of law, or the United Nations Convention on Contracts for the International Sale of Goods, and/or its implementing and/orsuccessor legislation. The parties agree that the courts of such jurisdiction constitute a convenient forum for any litigation and both parties attorn

and submit to the exclusive jurisdiction of such courts. Except to the extent required by law, the parties waive trial by jury. Each party herebyagrees to comply with all applicable laws, regulations and government offers in performing its obligations under this Agreement.

Assignment: licensee may not transfer or assign this Agreement without the prior written consent of Rove, which shall not be unreasonablywithheld. Rove may assign and/or transfer all or part of its rights and obligations under this Agreement at any time. This Agreement shallobligate and benefit the parties, their personal representatives, heirs, successors and assigns.

Entire Agreement: this Agreement is the entire agreement between the parties with respect to its subject matter and supersedes and replaces allprior oral or written agreements, representations, negotiations, or understandings between the parties relating to such subject matter. No changeor modification to this Agreement shall be valid unless it is in writing and signed by a representative of both parties. No provisions in anypurchase orders, or in any documentation employed by or on behalf of either party in connection with this Agreement, regardless of the date ofsuch documentation, will affect the terms of this Agreement, even if such documentation is accepted by the receiving party, and such provisions


5/290

Mobile Admin v. 5.1 Mobile Admin Client: Installation and User Guide v

will be deemed deleted. The division of this Agreement into sections and the insertion of headings are for convenient reference only, and shallaffect neither the construction nor the interpretation of this Agreement.

Severance waiver: if any provision of this Agreement is declared by a court of competent jurisdiction to be invalid, illegal, or unenforceable, such

a provision shall be severed from the Agreement, the provision in question shall be deemed to be replaced with a valid and enforceable provisionmost closely reflecting the intent and purpose of the original provision and the other provisions shall remain in full force and effect. No party willbe deemed to have waived the exercise of any right that it holds under this Agreement unless such waiver is made in writing. Failure or delay byeither party to exercise any of its rights, powers or remedies hereunder shall not constitute a waiver of those rights, powers or remedies. Thesingle or partial exercise of a right, power or remedy shall not prevent its subsequent exercise or the exercise of any other right, power or remedy

Indemnity: licensee agrees to indemnify and hold Rove Inc. harmless against any and all third party proceedings, causes of action, suits,damages, losses, liability, costs and expenses (including reasonable legal fees) whatsoever that may arise, either directly or indirectly, in anyconnection with any act or omission on the part of Licensee or Users, or its use of the Program.

Force Majeure: except for Licensees payment obligations hereunder, neither party shall be responsible for delays or failure or performanceresulting from acts beyond the reasonable control of such party.

Language: the original of this Agreement has been written in English and Licensee waives any right it may have under the laws od the Licenseesterritory t have this Agreement written in any other language. Licensee represents that it has the ability to read and write in English and has readand understood this Agreement. If this Agreement is translated into a language other than English, the English version and interpretation shall

govern and prevail. All communications between the parties hereunder shall be in English.


6/290

vi Mobile Admin Client: Installation and User Guide Mobile Admin v. 5.1


7/290

Mobile Admin v. 5.0 Mobile Admin Client: Installation and User Guide vii

Chapter 1 Introduction to Mobile Admin 1

About this document 1

About Mobile Admin 1Supported servers 1Supported wireless devices 2

Using Mobile Admin with BlackBerry smartphones 2Mobile Admin architecture with a BlackBerry Enterprise Server 2Mobile Admin architecture without a BlackBerry Enterprise Server 3Mobile Admin security with a BlackBerry 4

Using Mobile Admin with Windows Mobile, Android and Apple devices 5Mobile Admin architecture 5Mobile Admin security with a Windows Mobile/Android/Apple wireless device 6

Using Mobile Admin with the Web Interface 7

Getting startedan overview 7

Chapter 2 Installing the Mobile Admin Client 9

Installing the Mobile Admin Client software on a BlackBerry smartphone 9Installing over-the-air 9Installing using the BlackBerry Desktop Manager 9Minimum system requirements 9

To install the Mobile Admin Client over-the-air 10To install the Mobile Admin Client using the Desktop Manager 10To set up the Mobile Admin Client 11To upgrade the Mobile Admin Client 12To uninstall the Mobile Admin Client 12

Installing the Mobile Admin Client software on Windows Mobile devices 13

About installing the software wirelessly 13About installing the software from the desktop 13Minimum system requirements for Windows Mobile devices 13

To install the Mobile Admin Client wirelessly 13To install the Mobile Admin Client from the desktop 14To set up the Mobile Admin Client 14To upgrade the Mobile Admin Client 15To uninstall Mobile Admin Client 15

Installing the Mobile Admin Client software on Android devices 15About installing the software wirelessly 15About installing the software from the desktop 15Minimum system requirements for Android devices 15

To install the Mobile Admin Client wirelessly 16

To install the Mobile Admin Client through the Android Market 16To set up the Mobile Admin Client 16To upgrade the Mobile Admin Client 17To uninstall Mobile Admin Client 17

Installing the Mobile Admin Client software on Apple iPhone/iPod Touch devices 18Minimum system requirements for Apple iPhone/iPod Touch 18

To install the Mobile Admin Client through the Apple App Store 18To set up the Mobile Admin Client 18To upgrade the Mobile Admin Client 19To uninstall Mobile Admin Client 19


8/290

viii Mobile Admin Client: Installation and User Guide Mobile Admin v. 5.0

Chapter 3 Getting started with Mobile Admin 21

Using the Mobile Admin Client on a BlackBerry smartphone 21To access the menu 21

To select a menu item 21To go back to the previous screen 21To refresh the screen 21

Using the Mobile Admin Client on a Windows Mobile device 22To access the menu 22To select a menu item 22To go back to the previous screen 22To refresh the screen 22

Using the Mobile Admin Client on an Android device 22To access the menu 22To select a menu item 22To go back to the previous screen 22

To refresh the screen 22Using the Mobile Admin Client on an Apple iPhone/iPod Touch device 23

To access the menu 23To select a menu item 23To go back to the previous screen 23To refresh the screen 23

Using Mobile Admin on the Web Interface 23To access the Mobile Admin Web Interface 23

Logging in and logging out 24To log in to Mobile Admin 24To change which server to log into, or change server settings 25To log out of Mobile Admin 25

To close the Mobile Admin Client application 25

Navigating the Mobile Admin home screen 25

Manage Services 26To add a service to your Manage Services list 26To remove a service from your Manage Services list 26To manage a service 26To sort the Manage Services list by Host 27

Manage Servers 27To add a server to your server list 27To remove a server from your server list 27To add a server or servers to your server list by browsing the network 28The servers now appear in your Manage Servers list. 28To manage a server 28

Organizing servers 28

To sort the Manage Servers list by Service 28To toggle back to sorting by host name, click Sort by Host on the menu. 29To create a server folder 29To create a server sub-folder 29To add a server to a folder/sub-folder 29

Credentials 29

To modify credentials for an individual server 29To apply credentials to a group of servers 30


9/290

Mobile Admin v. 5.0 Mobile Admin Client: Installation and User Guide ix

Global Folders (Mobile Admin Professional Only) 30To enter a global folder 31

Shortcuts 31

To create a shortcut 31To access a shortcut 31To edit a shortcut 31To delete a shortcut 32

Setting the Default Screen 32To set the default screen 32

Chapter 4 Managing Microsoft Windows 33

Using the command prompt 33To use the command prompt 33

Using Windows PowerShell 34

To use Windows PowerShell 34Using dial-up connections 34

To use a dial-up connection 34

Using the Event Viewer 34To view event logs 34To clear an event log 35

Managing drives, folders and files with File Explorer 35To view drive properties and disk space usage 35To browse folders 35To create a new folder 35To delete a folder 36To view or change folder permissions 36

To add a trustee to a folder 36To remove a trustee from a folder 37To delete a file 37To view file properties 37To FTP a file to a server 37To email a file 38To move a file 38To copy a file 39To view an image file 39To view or edit a text file 39To view or change file permissions 40To add a trustee to a file 40To remove a trustee from a file 40

Using Net Send 41To send a pop-up message to a computer desktop 41

Using NSLookup 41To use NSLookup 41

Using the ping function 42To ping an IP address 42

Managing printers 42To view printers 42


10/290

x Mobile Admin Client: Installation and User Guide Mobile Admin v. 5.0

To view print jobs 42To cancel a print job 42To cancel all print jobs 43To pause or resume a printer 43

Restarting servers 43To restart a server 43To shutdown a server 44To log off a user who is currently logged in 44

Running programs 44To run a program 44

Managing scheduled tasks 44To view scheduled tasks 44To create a new task 45To create a schedule for a task 45To change a schedule for a task 46

To delete a schedule for a task 46To delete a scheduled task 46

Managing services 47To view services 47To stop a service 47To start a service 47To start a service with parameters 47To pause a service 48To resume a paused service 48To restart a service 48To change the startup mode for a service 49

Managing shared folders 49

To view shared folders 49To share an existing folder or drive 49To stop sharing a folder or drive 50To edit the description or change maximum users for a shared folder or drive 50To change permissions for a shared folder or drive 50To add a trustee to a shared folder 51

Viewing system information 51To view system information 51

Managing processes with the Task Manager 52To view processes 52To kill a process 52To view performance 52

Managing Terminal Services 52To view a Terminal Services connection 52To reset a Terminal Services connection 53To disconnect a Terminal Services connection 53To send a message using Terminal Services 53

Tracing a route 53To trace a route 54

Managing users and groups 54To view users 54


11/290

Mobile Admin v. 5.0 Mobile Admin Client: Installation and User Guide xi

To view groups 54To create a user 54To reset a user password 55To change user settings 55To rename a user 56To add a user to a group (when managing users) 56To remove a user from a group (when managing users) 56To create a new group 57To rename a group 57To add a user or group to a group (when managing groups) 57To remove a user or group from a group (when managing groups) 58

Chapter 5 Connecting with SSH/Telnet 59

About SSH/Telnet 59Supported network devices 59

SSH/Telnet security 59Encryption for all SSH connections 59Authentication 59

Getting started with SSH/Telnet 60To access a server using SSH/Telnet 60Select Connect on the menu if the default connection settings are suitable. To modify default connection

settings, see Managing connection settings on page 60.To disconnect a SSH/Telnet session 60Managing connection settings 60

To manage connection settings (BlackBerry, Android, Windows Mobile, iPhone/iPod Touch) 61Managing server properties 63

To manage SSH/Telnet port numbers 63

Using the Terminal Screen 63

To enable or disable scrolling (BlackBerry, Windows Mobile and Android devices only) 63To enable or disable local input mode (BlackBerry, Windows Mobile and Android devices only) 63To change the font size on the fly 64To enter control (CTRL) characters 64To enter alternate (ALT) characters 64To enter special keys 65

About macros 65

To configure macros 65To delete macros 65To send characters without sending a carriage return (CR) or enter character (BlackBerry, Windows

Mobile devices only) 65To clear server key cache 65To enable or disable autoscrolling mode (Android devices only) 65

To enable or disable the soft keyboard (Android devices only) 66

Chapter 6 Connecting with RDP/VNC 67

About RDP/VNC 67

RDP/VNC security 67Security with a BlackBerry Enterprise Server 67Security for Terminal Services and Remote Desktop connections 67

Preparing for RDP/VNC connections 68


12/290

xii Mobile Admin Client: Installation and User Guide Mobile Admin v. 5.0

Getting started with RDP/VNC 68To access a computer using RDP/VNC 68To disconnect a RDP/VNC session 69Managing connection settings 69To manage connection settings 69Managing server properties 70To manage RDP/VNC port numbers 70

Using RDP/VNC 70To move the mouse 71To send a left mouse click 71To send right mouse click 71To send double mouse click 71To send keyboard strokes on devices with a QWERTY keyboard 71Press the keys on the device keyboard. For additional symbols, press SYM.To send keyboard strokes on

devices with a 12-key keyboard 71To send extra commands 71

Press ALT+SYM on the device keyboard, or select Show Extras on the menu.To send CTRL+ALT+DEL 71To zoom out and see a larger portion of the screen 72To zoom in and see more detail 72To view the total amount of network data used thus far (BlackBerry, Windows Mobile only) 72To enable or disable the soft keyboard (Android devices only) 72

Chapter 7 Managing Microsoft Active Directory 73

Browsing the Active Directory tree 73To browse the Active Directory tree 73

Managing users 73To create a user 73

To view a user 74To edit user settings 74To reset a user password 75To add a user to a group 75To remove a user from a group 75To disable a user 75To enable a disabled user 76To unlock a user 76To rename a user 76To delete a user 76To edit a user profile 76

Managing groups 77To create a group 77

To view/edit a group 77To rename a group 78To add a member to a group 78To remove a member from a group 79To create a new group email address 79To add a group email address 79To set a primary group email address 80To delete a group email address 80To delete a group 80To create an organizational unit 80


13/290

Mobile Admin v. 5.0 Mobile Admin Client: Installation and User Guide xiii

Managing computers 81To view computers 81To add a computer 81To delete a computer 81

Chapter 8 Managing Microsoft Exchange 2000/2003 (Mobile Admin ProfessionalOnly) 83

Browsing the Microsoft Exchange 2000/2003 tree 83To browse the Exchange 2000/2003 tree 83

Managing Exchange 2000/2003 mailboxes 83To view a user mailbox 83To create a mailbox 84To move a mailbox 84To delete a mailbox 84To establish an email address 84

To delete an email address 85To set a primary email address for a user 85To change mailbox delivery restrictions 85To change forwarding address settings 86To change mailbox storage limits 86

Managing mailbox stores 86To change default delivery settings 86To mount or dismount a message store 87To view or change mailbox store properties 87To find or view details for a mailbox 88

Managing message queues 89To view a message queue 89

To freeze a message queue 90To unfreeze a frozen message queue 90To force a connection queue 90To delete all messages in a queue with or without an NDR 90To enumerate messages 90To freeze a single message in a queue 90To unfreeze a frozen message in a queue 91To delete a single message in a queue with or without an NDR 91

Chapter 9 Managing Microsoft Exchange 2007 (Mobile Admin Professional Only) 93

About Microsoft Exchange 2007 for Mobile Admin 93To access the Microsoft Exchange 2007 interface 93

Organization Configuration 93To access the Organization Configuration section 93

Exchange Administrators 94

To view the list of administrators 94.To view administrator-specific information 94To add an administrator 94To remove an administrator 95

Hub Transport 95

To view transport settings 95


14/290

xiv Mobile Admin Client: Installation and User Guide Mobile Admin v. 5.0

To set maximum send size 95To set maximum receive size 96To set maximum number of recipients 96

Server Configuration 96To access the Server Configuration section 96Mailbox 97

To view a mailbox/public folder database 97To view mailbox/public folder database properties 97To manage database settings 97To mount a database 98To dismount a database 98

Recipient Configuration 98To access the Recipient Configuration section 99

Mailbox (All) 99

To view the list of mailboxes 99To view mailbox properties 99

To manage mailbox properties 99To hide a mailbox from Exchange address lists 100To manage mailbox settings 100To manage mailbox features 100To move a mailbox 101To manage mail flow settings 101To manage a mailboxs email addresses 101To remove or disable a mailbox 102To create a mailbox filter 102To add a mailbox 102

Mailbox (Filtered) 103

To create a mailbox filter (shortcut method) 103Distribution Group (All) 103

To view the list of distribution groups 103To create a distribution group filter 103To create a new distribution group 104To view distribution group properties 104To manage distribution group properties 104To view distribution group members 104To manage distribution group mail flow settings 104To view a distribution groups email address 105To edit a distribution groups email address 105To enable/disable the email address policy for a distribution group 105To set a reply email address for a distribution group 106To remove an email address from a distribution group 106

To add an email address to a distribution group 106To disable a distribution group 107Distribution Group (Filtered) 107

To create a distribution group filter (shortcut method) 107Mail Contact (All) 107

To view the list of mail contacts 107To create a mail contact filter 107To create a new mail contact 108To view mail contact properties 108To manage mail contact properties 108To manage mail contact mail flow settings 109


15/290

Mobile Admin v. 5.0 Mobile Admin Client: Installation and User Guide xv

To view a mail contacts email address 109To edit a mail contacts email address 109To enable/disable the email address policy for a mail contact 109To set a reply email address for a mail contact 110To remove an email address from a mail contact 110To add an email address to a mail contact 110To disable a mail contact 111

Mail Contact (Filtered) 111

To create a mail contact filter (shortcut method) 111Disconnected Mailbox 111

To reconnect a disconnected mailbox 111

Toolbox 112To access the Toolbox section 112

Test Services 112

To view the list of Mircosoft Exchange 2007 servers 112To test services 113

Test System Health 113To test system health 113Test Mail Flow 113

To locally test mail flow 113To remotely test mail flow 113

Queue Viewer 114

To view a queue 114To view queue details 114To suspend a queue 114To resume a queue 114To retrieve a message from within a queue 115

Chapter 10 Managing Microsoft SQL Servers (Mobile Admin Professional Only) 117

Managing SQL Server instances 117To view instances 117To authenticate your credentials for the SQL server 117To stop a running SQL Server instance 118To start a stopped SQL Server instance 118To pause a SQL Server instance 118To resume a paused SQL Server instance 118

Managing SQL Server databases 119To view databases 119To view a list of tables in a database 119To view table layout 119To view table data 119To view a view 120To view or edit stored procedures 120To create a stored procedure 120To run an SQL query 120To view database properties 121To view database data files 121To add database data files 121To resize database data files 121To delete database data files 122To view database log files 122


16/290

xvi Mobile Admin Client: Installation and User Guide Mobile Admin v. 5.0

To add database log files 123To resize database log files 123To delete database log files 123

Managing SQL Server processes 124To view processes 124To kill a process 124

Managing the SQL Server Agent and jobs 125To start/stop the SQL Server Agent 125To view jobs 125To start a job 126To stop a job 126To change a job 126To delete a job 126To view a job history 126To clear a job history 127

Managing SQL Server replication 127To view subscriptions 127To start synchronization 127To stop synchronization 127To delete a subscription 128To view the replication job history 128To clear the replication job history 128

Managing the replication monitor 128To view a list of agents 128To view details for an agent 129To start an agent 129To stop an agent 129To view or change agent profiles 129

To view agent history 129

Managing SQL Server logins 130To view login information 130To create a login 130To edit a login 130To delete a login 131To reset a password 131

Chapter 11 Managing Microsoft Internet Information Services (Mobile Admin Professional

Only) 133

Managing the IIS application 133

To access the IIS application 133To restart IIS 133To restore the IIS configuration from a backup 133

Managing web sites 134To view the list of web sites 134To view the list of virtual directories for a web site 134To stop a web site 134To start a stopped web site 134To pause a web site 134To resume a paused web site 135


17/290

Mobile Admin v. 5.0 Mobile Admin Client: Installation and User Guide xvii

To view or change a web site description 135

Managing virtual directories 135To view subdirectories in a virtual directory 135

To view or change virtual directory properties 135To view or edit document settings for a virtual directory 136To point a virtual directory to a network share 136To point a virtual directory to a local directory 136To redirect a virtual directory to a URL 136

Managing FTP sites 137To view a list of FTP sites 137To view a list of virtual directories on an FTP site 137To stop an FTP site 137To start a stopped FTP site 137To pause an FTP site 137To resume a paused FTP site 138

Chapter 12 Managing Microsoft DHCP 139

Managing scopes and superscopes 139To view DHCP scopes and superscopes 139To view a scope or a list of scopes within a superscope 139To create a superscope 139To delete a superscope 140To deactivate an activated superscope 140To activate a deactivated superscope 140To create a scope 140To delete a scope 141To add a scope to a superscope 141

To remove a scope from a superscope 141To edit scope properties 141To deactivate an activated scope 142To activate a deactivated scope 142To create scope reservations 142To view or edit scope reservations 142To delete scope reservations 143To create scope exclusions 143To view scope exclusions 143To delete scope exclusions 143

Chapter 13 Managing Microsoft DNS 145

Viewing DNS information, managing zones, and adding records 145To clear the server cache 145To scavenge stale resource records 145To view a list of forward lookup zones 145To view a list of reverse lookup zones 146To view a list of subdomains and resource records within a zone 146To view a list of subdomains and resource records within a subdomain 146To reload a zone 146To pause a zone 146To resume a paused zone 147


18/290

xviii Mobile Admin Client: Installation and User Guide Mobile Admin v. 5.0

To add a new record (A, CNAME, MX and PTR) 147To view or edit record properties (all types) 148

Chapter 14 Managing Microsoft Cluster Servers (Mobile Admin Professional Only) 151Managing cluster nodes 151

To view a list of nodes 151To view node properties 151To editing the node description 151To view a list of network interfaces for a node 151To view a list of active groups on a node 152

Managing groups 152To view a list of groups 152To view group properties 152To edit the group description 152To view preferred owners for a group 152

To add a preferred owner to a group 153To remove a preferred owner from a group 153To take an online group offline 153To bring an offline group online 153To move a group to the next node on the preferred owners list 153To change group failback settings 153To change group failover settings 154

Managing cluster resources 154To view a list of resources 154To view resource properties 154To edit a resource description 155To change a resource group 155

To view a list of resource dependencies 155To remove a resource dependency 155To take a resource offline 155To bring a resource online 156To initiate the failure of a resource 156

Chapter 15 Managing Microsoft System Center Operations Manager 2007 (Mobile AdminProfessional Only) 157

Managing Operations Manager 157To access Operations Manager 157

Alerts 157To view alerts 157To view alert details 157To manage an alert 158To resolve an alert 158

Computers 158To view computers 158To view computer health states 158To resolve a computer health state 158To invoke maintenance mode for a computer 159To stop maintenance mode for a computer 159


19/290

Mobile Admin v. 5.0 Mobile Admin Client: Installation and User Guide xix

Chapter 16 Managing Microsoft System Centre Mobile Device Manager 2008 SP1 (MobileAdmin Professional Only) 161

Managing System Center Mobile Device Manager 161

To view a list of System Center Mobile Device Manager servers 161All Managed Devices 161

To view a list of managed devices 161To view device details 161To create pre-enrollment 161

Blocked Devices 162

To view a list of blocked devices 162To view blocked device details 162To unblock a device 162

Pending Enrollments 162

To view a list of pending enrollments 163To view pending enrollment details 163To cancel an enrollment 163

Recent Wipes 163To view a list of recent wipes 163To view recent wipe details 163To cancel a wipe 163

Chapter 17 Managing Lotus Domino (Mobile Admin Professional Only) 165

Logging in to the Domino server 165To log in to the Domino server 165

Managing mailboxes 165To view mailboxes 165To delete mail from a mailbox 166

Managing people and groups 166To view a list of people 166To add a person 166To search for a person 167To view a person 167To edit information about a person 167To delete a person 167To view or edit mail settings for a person 167To view a list of groups 168To add a group 168To search for a group 168To view group details 169To edit group details 169

To delete a group 169To view members of a group 169To add members to a group 169To remove members from a group 170To reset an Internet password 170To force a person to change their Internet password on next login 170To edit password change intervals for a user 171To reset a users password digest 171To lockout a user ID, force a password check, or disable password checking for a user 171


20/290

xx Mobile Admin Client: Installation and User Guide Mobile Admin v. 5.0

Managing administration requests 172To view an administration request 172To accept or reject an administration request 173

Managing server tasks 173To view server tasks 173To start a new server task 174To stop a running server task 174To restart a server task 174To send a tell command to a server task 174To stop a running port 175To restart a port 175To view a server log 175

Managing server documents 175To view a server document 175To edit the basics of a server document 176To edit the security settings of a server document 176

Managing databases and templates 178To view a database 178To compact a database 178To fixup a database 178To delete a database 178To view a template 179To compact a template 179To fixup a template 179To delete a template 179

Sending Domino Console commands 179To send a Domino Console command 180

Chapter 18 Managing Novell (Mobile Admin Professional Only) 181

Logging in to a Novell server 181To log into a Novell server 181To re-authenticate a Novell server 181

Managing eDirectory and NDS servers 182To view an organization 182To view the properties of an organization 182

Managing organizational units 182To create an organizational unit 182To view an organizational unit 183To view or editing organizational unit properties 183

To rename an organizational unit 183To delete an organizational unit 184

Managing users and groups 184To create a user 184To view or edit a user 184To rename a user 185To delete a user 185To change user password settings 186To change a user logon script 186


21/290

Mobile Admin v. 5.0 Mobile Admin Client: Installation and User Guide xxi

To add a user to a group 187To remove a user from a group 187To create a group 187To view or edit a group 188To rename a group 188To delete a group 188To add a user to a group 189To remove a user from a group 189To search for an object (user or group) 189

Chapter 19 Managing BlackBerry Enterprise Servers (Mobile Admin ProfessionalOnly) 191

Managing the BlackBerry Enterprise Server 191To view a list of BlackBerry Enterprise Servers 191To view details for a BlackBerry Enterprise Server 191

To stop the Mobile Data Service 192To restart the Mobile Data Service 192To enable or disable the Mobile Data Service for a user 192

Managing users 193To view a list of users 193To search for a user 193To view details for a known user 193To add a user 194To delete a user 194To clear user statistics 194To lock a wireless device and set a new user password 194To set the owner information to be displayed on a wireless device 195To kill a device 195To set an activation password 196

Chapter 20 Managing BlackBerry Enterprise Server 5 (Mobile Admin ProfessionalOnly) 197

Managing the BlackBerry Enterprise Server 5 197To set a non-standard BlackBerry Administration Service port 197To view a list of BlackBerry Enterprise Servers 198To view details for a BlackBerry Enterprise Server 5 198

Managing the BlackBerry Dispatcher Service 198

To start the BlackBerry Dispatcher Service 198To stop the BlackBerry Dispatcher Service 198

To restart the BlackBerry Dispatcher Service 199Managing users 199

To find a user 199To view details for a user 199To add a user 200To set an activation password 200To disable a user 200To delete a user 201To lock a wireless device and set a new user password 201To set the owner information to be displayed on a wireless device 201


22/290

xxii Mobile Admin Client: Installation and User Guide Mobile Admin v. 5.0

To kill a device 201To cancel a device kill 202To disable BlackBerry service for a user 202To move a user 202To set a users IT policy 202To detach a users IT policy 203To generate an activation password for a user 203To clear an activation password for a user 203To resend a users service book 203To set software configuration for a user 203To detach software configuration information for a user 204

Chapter 21 Managing Oracle (Mobile Admin Professional Only) 205

Managing databases 205To add a database 205

To remove a database 205Managing instances and sessions 205

To view instance configurations 206To view session information 206To kill a session 206

Managing schemas 206To view information for a schema 206To view columns and statistics for a table 207To remove a table 207To view a view 207To create a view 207To edit a view 208

To remove a view 208To view a sequence 208To create a sequence 209To edit a sequence 209To remove a sequence 210To view a stored procedure 210To create a stored procedure 210To edit a stored procedure 210To remove a stored procedure 211

Managing security 211To view users 211To create a user 211To edit a user 212

To remove a user 212To reset a password 212To view the roles granted to a user 213To add a new role to a user 213To revoke a role that has been granted to a user 213To view the system privileges that have been granted to a user 214To add system privileges for a user 214To revoke system privileges from a user 214To view a list of available roles 214To create a role 215


23/290

Mobile Admin v. 5.0 Mobile Admin Client: Installation and User Guide xxiii

To edit a role 215To remove a role 215To view the system privileges that have been granted to a role 215To add additional system privileges to a role 216To revoke system privileges from a role 216To add roles to an existing role 216To revoke roles from an existing role 216To view a list of profiles 217To create a profile 217To remove a profile 218To view or edit a profile 218To edit the password policies of a profile 218

Managing storage 218To view a list of tablespaces 219To create a tablespace 219To edit a tablespace 219

To remove a tablespace 219To view a list of datafiles 220To create a datafile 220To edit a datafile 220

Running SQL queries 221To run a SQL query 221

Chapter 22 Managing Citrix (Mobile Admin Professional Only) 223

Managing Citrix sessions 223To view active Citrix sessions 223To view details for an active Citrix session 223

To view process information for an active Citrix session 223To reset a Citrix session 224To logoff a Citrix session 224To disconnect a Citrix session 224To terminate user processes 225To send a message to a Citrix user 225

Managing Citrix licenses 225To view Citrix licenses and usage information 225

Chapter 23 Managing the RSA Authentication Manager (Mobile Admin ProfessionalOnly) 227

Managing RSA users and tokens 227To search for a user 227To view token information 227To enable or disable a token 228To reset an RSA SecurID token into New PIN mode 228

Chapter 24 Managing HP Integrated Lights Out (Mobile Admin Professional Only) 229

Managing iLO servers 229To view user information 229To view global or network settings 229


24/290

xxiv Mobile Admin Client: Installation and User Guide Mobile Admin v. 5.0

To view logs or log entry details 229To view power information 230To turn host power on or off (power down) 230To turn UID on or off 230To enter or change iLO authentication information 231

Chapter 25 Managing Backup Exec (Mobile Admin Professional Only) 233

Managing the Backup Exec server 233To change authentication settings for the Backup Exec server 233To view the current status of Backup Exec services 233To start Backup Exec services 234To stop Backup Exec services 234To view the current version of the Backup Exec server 234

Managing backup jobs 234To view job properties 234

To view detailed information about a job 234To view detailed information about the selections for a job 234To run a job 235To view selection lists 235

Managing job monitors 235To view monitor details for a current job 235To delete a current job 235To run a current job 236To view monitor details for a completed job 236

Managing active alerts 236To respond to an active alert 236

Managing devices 237

To view details for stand-alone drives 237To create an erase media job for a drive 237To create an eject job for a drive 237To create an inventory job for a drive 237To view details for a robotic library device 238To view details about a drive in a library 238To erase a tape in a library 238To label a tape in a library 238To inventory a tape in a library 238To unlock a library 239To eject a tape carousel 239To clean a drive in the carousel 239

To view details for backup-to-disk folders 239Managing media 239

To view details for media 239

Chapter 26 Managing VMware Infrastructure (Mobile Admin Professional Only) 241

Managing VI servers 241To view data centers/hosts/clusters on VMware Infrastructure 241To find a VM 241

Events 242


25/290

Mobile Admin v. 5.0 Mobile Admin Client: Installation and User Guide xxv

To view events 242To view event details 242

Tasks 242

To view tasks 242To view task details 242

Triggered Alarms 242

To view triggered alarms 242To view triggered alarm details 243

Hosts 243

To view a host summary 243To enter maintenance mode for a host 243To reboot a host 243To shutdown a host 243To enter standby mode for a host 243

Virtual Machines 244

To view VM properties 244To edit VM settings 244To manage a VM 244To turn on power to a VM 244To turn off power to a VM 244To suspend a VM 245To gracefully shut down a VM 245To gracefully restart a VM 245

Chapter 27 Managing Nagios (Mobile Admin Professional Only) 247

Managing the Nagios application 247To set the Nagios Web Console Address 247To access the Nagios application 247

To search for a host 248To change Nagios credentials 248To view service details 248To view service state information 248To manage the host machine 248To view comments on the service 248To add a comment about the service 248To delete a comment 249To schedule service downtime 249To delete a scheduled service downtime occurance 249To sort service details by status 249To sort service details by service 250To view service problems 250

To view unhandled service problems 250To view host state information 250To view host details 250To view host state information 250To manage the host machine 250To view comments on the host machine 250To add a comment about the host machine 251To schedule host downtime 251To sort host details by status 251To view host problems 251


26/290

xxvi Mobile Admin Client: Installation and User Guide Mobile Admin v. 5.0

To view unhandled host problems 251To view service detail information 251

Notifications 252

To view notifications 252

Chapter 28 Managing BMC Remedy Service Desk (Mobile Admin Professional Only) 253

Managing the Remedy Service Desk application 253To set the BMC Remedy Service Desk port 253To access the Remedy Service Desk application 253To log in to Remedy Service Desk 254To log out of Remedy Service Desk 254To search for a Remedy Incident 254To view details for a Remedy Incident 254To edit a Remedy Incident 255To change the status of a Remedy Incident 255

To indicate the reason for a change in status 255To display Remedy Incident details 255To edit an Incident Request 255To reassign an incident 256To view information about the origin of an incident 256To modify a resolution date for an incident 256To create work info 256To edit work info 257

Chapter 29 Managing BMC Performance Manager Portal 259

Managing the BMC Portal application 259To access the BMC application 259

To view elements within a group 259To list elements 259To manage elements 259To list applications 260To view applications for an element 260To view parameters 260

Chapter 30 Managing Microsoft Hyper-V (Mobile Admin Professional Only) 261

Managing the Hyper-V application 261To access the Microsoft Hyper-V application 261To view the summary page 261To change the VM state 261

To change VM settings 262To view a summary of a VM snapshot 262To create a snapshot of the VM 262To apply a snapshot of the VM 262To delete a snapshot of the VM 262To manage the VM in Mobile Admin 263


27/290

I n t r o d u c t i o n t o M o b i l e A d m i n

About this document

Mobile Admin v. 5.1 Mobile Admin Client: Installation and User Guide 1

Introduction to Mobile Admin

About this document

This manual provides information about how Mobile Admin works, and detailedinstructions for installing and using the Mobile Admin Client on your wireless device.

This document does not provide information about how to use your wireless device. Forinstructions about how to use your wireless device, refer to the user documentationprovided with the device.

About Mobile Admin

Mobile Admin allows you to manage servers and computers on your network fromanywhere, anytime, using your wireless device.

Mobile Admin is a client-server application. The Mobile Admin Server software isinstalled on any one computer that has access to all the other servers in your network thatyou want to manage. The Mobile Admin Client software is installed on a wireless device,

and can manage an unlimited number of servers.

Supported servers

You can use Mobile Admin to manage the following:

Note Before you install the Mobile Admin Client, the Mobile Admin Server must be installedand configured. For more information about installing and configuring the Mobile AdminServer, see theMobile Admin Server Installation and Configuration Guide.

Microsoft Windows computersand networks

Microsoft Active Directory

Microsoft Exchange 2000/2003* Microsoft Exchange 2007*

Microsoft SQL Server* Microsoft IIS*

Microsoft DHCP* Microsoft DNS*

Microsoft Cluster Servers* Microsoft System Center

Operations Manager*

Microsoft System Center MobileDevice Manager*

IBM Lotus Domino*

Novell eDirectory/NDS* BlackBerry Enterprise Server*

Blackberry Enterprise Server 5* Oracle*

Citrix* RSA Authentication Manager*

HP Integrated Lights Out (iLO)* SymantecBackupExec*


28/290


Using Mobile Admin with BlackBerry smartphones

2 Mobile Admin Client: Installation and User Guide Mobile Admin v. 5.1

* Mobile Admin Professional Only

Mobile Admin allows you to use your wireless device to perform a full range ofadministrative tasks on these servers, including: managing users and groups, event logs,services, print jobs; rebooting servers; resetting passwords; editing server documents; anddeleting mailbox messages.

Supported wireless devices

You can install and use Mobile Admin on any of the following wireless devices:

BlackBerry smartphones

Windows Mobile devices

Android devices

Apple iPhone and iPod Touch

Other wireless devices via the Mobile Admin Web Client

For detailed information about the minimum system requirements for each supported

wireless device, see Installing the Mobile Admin Client on page 9


This section provides information about how Mobile Admin works on your network withBlackBerry smartphones.

Mobile Admin architecture with a BlackBerry Enterprise Server

Figure 1-1 shows how Mobile Admin connects your wireless device to your network ifyou are using a BlackBerry Enterprise Server. The Mobile Admin Server is connected to

the servers and computers that you want to manage with Mobile Admin. Informationabout these servers and computers is sent through the Mobile Admin Server to theBlackBerry Enterprise Server. The BlackBerry Enterprise Server encrypts the data withTriple Data Encryption Standard (TDES) or Advanced Encryption Standard (AES) andsends it over the Internet and the wireless network to the BlackBerry smartphone. TheBlackBerry smartphone decrypts the data so that it can be viewed using the MobileAdmin Client.

Similarly, Mobile Admin Client commands from the BlackBerry smartphone areencrypted then sent over the wireless network and the Internet to the BlackBerryEnterprise Server. The BlackBerry Enterprise Server decrypts the commands and sends

VMware Virtual Infrastructure* Nagios*

BMC Remedy Service Desk* BMC Performance ManagerPortal*

Microsoft Hyper-V* RDP, VNC, SSH, Telnet

Note To manage Unix, Linux, AS/400, and Netware devices, routers and switches, MobileAdmin allows you to create Telnet/SSH connections. Telnet/SSH connections provideVT100, IBM 5250 and 3720 terminal emulation, support for SSH2, and key authentication.Mobile Admin also allows you to create RDP/VNC connections to Windows, Mac OS X,Linux, Solaris, QNX and OS/2 operating systems in order to view the screen and controlthe keyboard and mouse of a remote computer.


29/290




them to the Mobile Admin Server, which then further decrypts the commands if required,and then performs the requested actions.

You can also configure Mobile Admin to connect with HyperText Transport Protocol -

Secured (HTTPS), which encrypts all data with Transport Layer Security (TLS) protocolbefore it is transmitted between the Mobile Admin Server and the BlackBerrysmartphones.

Figure 1-1

Mobile Admin architecture with a BlackBerry smartphone and a BlackBerry Enterprise Server

Mobile Admin architecture without a BlackBerry Enterprise Server

Figure 1-2 shows how Mobile Admin connects your wireless device to your network ifyou are not using a BlackBerry Enterprise Server. The Mobile Admin Server is connectedto the servers and computers that you want to manage with Mobile Admin. If youconfigure Mobile Admin to connect to your network with HTTPS, then the Mobile AdminServer encrypts the data and sends it over the Internet and the wireless network to theBlackBerry smartphone. The BlackBerry smartphone decrypts the data so that it can beviewed using the Mobile Admin Client.

Similarly, Mobile Admin Client commands from the BlackBerry smartphone areencrypted with HTTPS, and then sent over the wireless network and the Internet. TheMobile Admin Server decrypts the commands if required, and then performs therequested actions

Note Figure 1-1 shows the Mobile Admin Server and the BlackBerry Enterprise Server installedon separate computers. However, the Mobile Admin Server can be installed on the samecomputer as the BlackBerry Enterprise Server.

Tip If you are not using a BlackBerry Enterprise Server, it is strongly recommended that youconfigure Mobile Admin to use HTTPS.

Internet

Wireless Networks

BlackBerrywith MobileAdmin Client

Servers and computersmanaged by Mobile Admin

CorporateFirewall

Mobile AdminServer

BlackBerryEnterprise Server

TDES/AES


30/290




Figure 1-2

Mobile Admin architecture with a BlackBerry smartphone without a BlackBerry Enterprise Server

Mobile Admin security with a BlackBerry

There are two types of security available for Mobile Admin:

Authentication includes a choice of Microsoft Windows user name and password, orMobile Admin password, or LDAP password as an initial mandatory authentication;BlackBerry smartphone password (optional), and RSA SecurID or RADIUSauthentication (optional)

Encryption Triple Data Encryption Standard (TDES) or Advanced Encryption

Standard (AES) if you are using a BlackBerry Enterprise Server, and HyperTextTransport Protocol - Secured (HTTPS) (optional)

Mandatory authentication You can choose what kinds of authentication are required toaccess Mobile Admin. If you select Windows authentication, then administrative access toservers is identical to the Windows user permission and authentication settings for yournetwork. For example, if you are configured to have administrative access to specificservers or services in your network, you will only have administrative access to thoseservers and services in Mobile Admin. You must always provide your Windows networklogin name and password to login to Mobile Admin. The Mobile Admin Server can beconfigured to require a network login every time you open the Mobile Admin Client, orafter a time-out interval that you specify.

BlackBerry smartphone password authentication The BlackBerry smartphone

password provides device-level authentication. When the smartphone password featureis enabled on your BlackBerry, you must enter a password before you can use theBlackBerry smartphone.

RSA SecurID authentication Mobile Admin has been officially approved as an RSA-Certified application. This option requires you to log in using your SecurID token andyour secret PIN before using Mobile Admin. For more information about using RSASecurID Authentication, see www.rsasecurity.com.

Internet

Wireless Networks


CorporateFirewall

Mobile AdminServer


il i

Smartphone withMobile Admin Client

Computer withMobile Admin Client

HTTPS/VPN

HTTPS/VPN

HTTPS/VPNTDES/AE

S


31/290


Using Mobile Admin with Windows Mobile, Android and Apple devices


RADIUS authentication Mobile Admin supports RADIUS authentication, which meansthat Mobile Admin can act as a RADIUS client or RADIUS device for whatever type ofRADIUS server and authentication system you are using, such as SafeWord.

TDES/AES encryption All data sent between the BlackBerry Enterprise Server and theBlackBerry are encrypted using TDES or AES. The US Government has certified TDESand AES as compliant with Federal Information Processing Standards (FIPS).Additionally, if a BlackBerry smartphone is lost, you can use the BlackBerry EnterpriseServer or the Mobile Admin application on another device to kill it remotely, a processthat disables and erases the Mobile Admin application.

HTTPS encryption Mobile Admin offers the option of adding HTTPS encryption to alldata sent between the Mobile Admin Server and Mobile Admin Clients. This option ishighly recommended for users who decide to use Mobile Admin without a BlackBerryEnterprise Server.


This section provides information about how Mobile Admin works on your network withyour Windows Mobile, Android and Apple wireless devices.

Mobile Admin architecture

Figure 1-3 shows how Mobile Admin connects your wireless device to your network. TheMobile Admin Server is connected to the servers and computers that you want to managewith Mobile Admin, preferably through a Virtual Private Network (VPN), which encryptsnetwork data. If you configure Mobile Admin to use HTTPS, then the Mobile AdminServer encrypts the data and sends it over the Internet and the wireless network to thewireless device. The Mobile Admin Client decrypts the data on the wireless device so thatit can be viewed.

Similarly, Mobile Admin Client commands from the wireless device can be encryptedwith HTTPS then sent over the wireless network and the Internet. The Mobile AdminServer decrypts the commands if required, and then performs the requested actions

Note For information about how to install Mobile Admin on a BlackBerry, see Installing theMobile Admin Client software on a BlackBerry smartphone on page 9.

Tip If you are not using a VPN, it is strongly recommended that you configure Mobile Adminto use HTTPS.


32/290




Figure 1-3

Mobile Admin architecture with Windows Mobile/Android/Apple wireless devices

Mobile Admin security with a Windows Mobile/Android/Apple wireless device

There are two types of security available for Mobile Admin:

Authentication Microsoft Windows user name and password (required), devicepassword (optional), and RSA SecurID authentication (optional)

Encryption HyperText Transport Protocol - Secured (HTTPS) (optional) and VirtualPrivate Network (VPN) encryption (optional)

Windows authentication Administrative access to servers is fully integrated with theWindows security settings for your network. If you are configured to have administrativeaccess to specific servers or services in your network, you will only have administrativeaccess to those servers and services in Mobile Admin. You must always provide yourWindows network login name and password to log into Mobile Admin. The MobileAdmin Server can be configured to require a network login every time you open theMobile Admin Client, or after a time-out interval that you specify.

Device password authentication Most wireless devices and phones provide optionaldevice-level authentication. When the device password feature is enabled, you must entera password before you can use the device and Mobile Admin.

RSA SecurID authentication Mobile Admin has been officially approved as an RSA-Certified application. This option requires you to log in using your SecurID token and

your secret PIN before using Mobile Admin. For more information about using RSASecurID Authentication, see www.rsasecurity.com.

HTTPS encryption Mobile Admin offers the option of using HTTPS encryption for alldata sent between the Mobile Admin Server and Mobile Admin Client.

Tip If you are not using a VPN, it is strongly recommended that you configure Mobile Adminto use HTTPS.

Internet

Wireless Networks


CorporateFirewall

Mobile AdminServer


il i

Smartphone withMobile Admin Client

Computer withMobile Admin Client

HTTPS/VPN

HTTPS/VPN

HTTPS/VPNTDES/AE

S


33/290


Using Mobile Admin with the Web Interface


VPN encryption You can use Mobile Admin by first connecting to your network througha VPN, which encrypts and secures your network data. It is strongly recommended thatyou use a VPN if you are not connecting through a BlackBerry Enterprise Server.

Using Mobile Admin with the Web Interface

The Mobile Admin Web Interface is a web-based user interface of Mobile Admin; you canperform any Mobile Admin function on the Mobile Admin Web Interface that you canperform on your device.You can use the Mobile Admin Web Interface from any computerwith an Internet connection and an Internet browser. Microsoft Internet Explorer andMozilla Firefox are the supported browsers.

Getting startedan overview

The administrator who installed the Mobile Admin Server software provides the locationof the Mobile Admin Client software to the users who are planning to install it. Forwireless installations, the administrator should provide the URL of the client software.For installations from the desktop, the administrator should provide the network locationof the Mobile Admin Client software.

To get started with the Mobile Admin Client, perform the following in order:

1 Install the Mobile Admin Client as described in Installing the Mobile Admin Client on

page 9.2 Log in to Mobile Admin for the first time and enter the Mobile Admin Server settings, as

described in Installing the Mobile Admin Client on page 9.

3 Set up or optimize your device for use with Mobile Admin, as described in Installing the

Mobile Admin Client on page 9.

4 Start using Mobile Admin to manage your network.

Note For information about how to install Mobile Admin on a Windows Mobile device, seeInstalling the Mobile Admin Client software on Windows Mobile devices on page 13


34/290


Getting startedan overview



35/290

I ns ta l l i ng the M obi l e Admi n C l i ent

Installing the Mobile Admin Client software on a BlackBerry smartphone


Installing the Mobile Admin Client

This chapter provides information about how to install the Mobile Admin Client softwareon the following:

BlackBerry smartphones page 9

Windows Mobile devices page 13

Android devices - page 15

Apple iPhone and iPod Touch - page 18


This section provides instructions for installing, setting up, upgrading, and uninstallingthe Mobile Admin Client software on a BlackBerry smartphone.

Installing over-the-air

You can install the client software either over-the-air, or using the BlackBerry DesktopManager.

If you are installing the software over-the-air, you must know the URL for the location ofthe Mobile Admin Client software.

Installing using the BlackBerry Desktop Manager

If you are installing the software using the BlackBerry Desktop Manager, you must:

know the network location of the directory that contains the Mobile Admin Clientsoftware; and

make sure that the operating system for your BlackBerry smartphone is installed onthe desktop computer that you will be using to install the Mobile Admin Clientsoftware.

Minimum system requirements

Make sure that the BlackBerry smartphone where you install the software meets thefollowing requirements:

BlackBerry smartphone with the version 4.2.1 operating system or higher

and

Note The Mobile Admin web client is accessible through a supported browser (Mozilla Firefoxand Microsoft Internet Explorer) as part of general installation.


36/290




at least 1MB of available memory

To install the Mobile Admin Client over-the-air

1 Open the Internet browser application on your BlackBerry smartphone.

2 Open the URL for the location of the Mobile Admin Client software.

The Mobile Admin Client Installation screen appears.

3 Record the displayed server settings:

Mobile Admin Server the name of the network server where the Mobile AdminServer was installed

Mobile Admin port the port number that the Mobile Admin Server will use tocommunicate with your device

Connect using HTTPS indicates whether a check box with the same name (Connectusing HTTPS) must be selected or cleared when you enter the server settings the first

time you connect to the Mobile Admin Server4 The Mobile Admin Server detects your smartphone type, and presents that information.

Please confirm these settings before continuing.

5 Click Install the Mobile Admin Client for your smartphone

The MobileAdmin.jad page appears.

6 Click Download.

A status bar shows the progress of the installation. When the installation is complete, a message

appears and indicates that the installation was successful.

7 Click OK.

To install the Mobile Admin Client using the Desktop Manager

1 Open the BlackBerry Desktop Manager application.

2 Open the Application Loader.

3 Follow the prompts in the Application Loader Wizard.

4 On the Device Application Selection screen, click the Add...button.

5 Browse to the directory containing the Mobile Admin Client files relevant for your

handheld model and OS (the client files are on the server where the Mobile Admin Server

was installed, as subfolders to: C:\Program Files\Rove\Mobile Admin\client\bb\desktop).

Note If you are using a BlackBerry Enterprise Server to connect to your network, the MDSConnection Service should have been enabled for your user account as part of theinstallation of the Mobile Admin Server. If the MDS Connection Service is not enabled,you will not be able to install or use the Mobile Admin Client. For more information aboutenabling the MDS Connection Service, refer to theMobile Admin Server Installation andConfiguration Guide.

Note The default URL for the location of the Mobile Admin Client software is

http://[ServerName]:4054, where [ServerName] is the name of the server where theMobile Admin Server software has been installed, and where the number after the colonrefers to the port number selected to be used by Mobile Admin.


37/290




6 Select the MobileAdmin.alx file in the appropriate folder and click the Openbutton.

7 Select the Mobile Admin check box.

8 Click Next and complete the installation wizard.

To set up the Mobile Admin Client

You only need to do this procedure once.

The first time you use the Mobile Admin Client on your wireless device, you must enterthe server settings that were displayed during the installation of the software. Thesesettings include the host name or IP address of the computer where the Mobile AdminServer was installed, the port used to connect the BlackBerry Enterprise Server to theMobile Admin Server, and the mode of connection (TCP/IP or MDS Connection Service).

If you do not have the required server settings, contact the administrator who installedand configured the Mobile Admin Server on your network.

1 On the main screen of your wireless device, select the Mobile Admin icon.A welcome message appears.

2 Type the server settings that you recorded from the Mobile Admin Client Installation

screen, or that you received from your network administrator.

3 On the menu, select Save.

A message appears: The application Mobile Admin has requested an http connection to [your

default server].

4 This message will appear every time you log into Mobile Admin and every time you send

a new Mobile Admin command during a sessionunless you select a check box in the

Note If you are not using a BlackBerry Enterprise Server, the port you must enter is the oneused by your gateway to connect to the Mobile Admin Server, and you must use TCP/IP.While it is highly recommended that you connect with HTTPS, you cannot successfullyconnect to the Mobile Admin Server with HTTPS unless the Mobile Admin Server hasalso been configured to use it.If you are using a BlackBerry Enterprise Server, it is highly recommended that youconnect through the MDS Connection Service. (You can connect through TCP/IP, but if

you do, your Mobile Admin data will not go through the BlackBerry Enterprise Serverand may not be encrypted.)If you have any questions about the server settings, contact the administrator whoinstalled and configured the Mobile Admin Server on your network.


38/290




Dont ask this again forfield. The default server is the computer where the Mobile Admin

Server has been installed. Do one of the following:

5 Click Allow Connection.

The Mobile Admin Client connects to the Mobile Admin Server.

To upgrade the Mobile Admin Client

1 Follow the procedure To install the Mobile Admin Client using the Desktop Manager

on page 10 or To install the Mobile Admin Client over-the-air on page 10.

2 Reboot your wireless device.

To uninstall the Mobile Admin Client

This procedure is compatible with many BlackBerry smartphones. If it is not compatiblewith your BlackBerry smartphone, refer to the documentation that came with your device,and follow the procedure for uninstalling, deleting, or removing software.

1 On the main screen of your wireless device, select the Options icon.

2 Select Applications.

3 Scroll down to Mobile Admin.

4 On the menu, click Delete.

A dialog box appears and confirms that you want to delete Mobile Admin.

5 Click Delete.

A message appears and confirms that Mobile Admin was successfully deleted.

If Then

you want to allow this and all future connections tothe Mobile Admin Server from your wirelessdevice

(recommended)

select the http connections toServer Name check box.

the Mobile Admin Server will be moved to anothercomputer in the near future and you do not want to

be asked to allow the connection when the server ismoved

select the all http connectionscheck box.

you want to be asked to confirm the httpconnection the next time you connect to the MobileAdmin Server and every time you send a new

Mobile Admin command during a session

go to step 5.

Help If you have entered the server settings incorrectly, an error message will appear. Note thecontents of the error message and click OK to return to the Mobile Admin welcome screen.If Mobile Admin can detect the cause of the error, the error message will provide specificinstructions to change or correct your server settings. If Mobile Admin cannot detect thecause of the error, review your server settings carefully, make any required corrections,and try to connect again.


39/290


Installing the Mobile Admin Client software on Windows Mobile devices



This section provides instructions for installing, setting up, upgrading, and uninstalling

the Mobile Admin Client software on Windows Mobile wireless devices.You can install the client software either wirelessly or from your desktop.

About installing the software wirelessly

If you are installing the software wirelessly, you must know the URL for the location ofthe Mobile Admin Client software.

About installing the software from the desktop

If you are installing the software from your desktop, you must know the network locationof the directory that contains the Mobile Admin Client software.

Minimum system requirements for Windows Mobile devices

The Windows Mobile wireless device upon which you install the software must meet thefollowing requirements:

Windows Mobile 6 or higher (Windows Mobile 6.1 Pro is recommended but notrequired)

and

a VPN client (strongly recommended but not required)

To install the Mobile Admin Client wirelessly

1 Open the web browser on your Windows Mobile wireless device.

2 Open the URL for the location of the Mobile Admin Client software.

The Mobile Admin Client Installation screen appears.

3 Record the displayed server settings:

Mobile Admin Server the name of the network server where the Mobile AdminServer was installed

Mobile Admin port the port number that the Mobile Admin Server will use tocommunicate with your wireless device

Connect using HTTPS indicates whether a check box with the same name (Connectusing HTTPS) must be selected or cleared when you enter the server settings the firsttime you connect to the Mobile Admin Server

4 Click the link Install the Mobile Admin Client.

The Download screen appears and confirms that you want to download the application file and to

confirm the location where the application file will be stored.

5 Change the location for the file if required.

Notes A VPN client is provided by default on all Windows Mobile Professional devices.

Note The default URL for the location of the Mobile Admin Client software ishttp://[ServerName]:4054, where [ServerName] is the name of the server where theMobile Admin Server software has been installed, and where the number after the colonrefers to the port number selected to be used by Mobile Admin.


40/290




6 On the Download screen, select the Open file after download check box. ClickYes.

A status bar shows the progress of the installation and closes when the installation is complete.

7 Click Start, then Programs, and check if the Mobile Admin icon appears in the list to make

sure that the installation was successful.

To install the Mobile Admin Client from the desktop

1 On your desktop, browse to the directory containing the Mobile Admin Client file called

MobileAdminWindowsMobile.msi. (The client files are located on the server where the

Mobile Admin Server was installed: C:\Program Files\Rove\Mobile

Admin\client\WindowsMobile\MobileAdminWindowsMobile.msi.)

2 Double-click the file MobileAdminWindowsMobile.msi.

The Rove Mobile Admin Installation Wizard opens.

3 Follow the Installation Wizard prompts to install Mobile Admin.

The Choose Install Location window appears.4 On the Windows Mobile device, click Start and select Programs.

5 Check that the Rove Mobile Admin icon appears in the list of available programs.

To set up the Mobile Admin Client

The first time you use the Mobile Admin Client on your Windows Mobile device, youmust enter the server settings that were displayed during the installation of the software.These settings include the host name or IP address of the computer where the MobileAdmin Server was installed, the port used to connect to the Mobile Admin Server, andwhether or not you want to connect using HTTPS.

If you do not have the required server settings, contact the administrator who installedand configured the Mobile Admin Server on your network.

1 From your list of available programs, scro

Mobile Admin Client Guide

Documents

Transcript of Mobile Admin Client Guide