MMX® RTTRTT AND TOTAL CONVERSATION IN PUBLIC SERVICES

Technology support to enhance communications with the deaf, blind and deafblind communities

for Emergency Services.

MMX® RTT

MMX® is designed to handle a variety of public telecommunication services; such as, Video Relay Services (VRS), Video Remote Interpretation (VRI), Text Relay (TTY and IP-based), and accessible Emergency Services for the deaf, hard-of-hearing and deafblind, based on NG911/NG112 standards and requirements. The fact that only one platform is used has been important to the development of relay services in several European countries such as Sweden, Denmark, Germany, The Netherlands, Switzerland, and Scotland, and in Thailand.

nWise MMX® platform is designed to attach to the current PSAP infrastructure. The platform can be set up as a stand alone system, with no queue and workstation integration, integrated with the main call center platform.

MMX® RTT in Emergency Services

For most people, it is a given that they will quickly be able to reach Emergency Services when facing a crisis. For deaf, deafblind and hard-of-hearing people, calling Emergency Services is rarely easy.

MMX® RTT is a gateway that enables Emergency Services and Public Service Access Points (PSAPs) to receive calls from Total Conversation applications that use RTT.

Emergency Services that receive RTT calls have dramatically improved accessibility. In the Netherlands, the National Emergency Service 1-1-2 uses the MMX® RTT, and the number of calls have increased from 1 per month to 30-50 per month since its introduction in 2014.

Features with MMX® RTT

MMX® RTT provides a robust, modular solution which dramatically increases effective communication with the hearing impaired. MMX® RTT includes the following main features:

• Integrates incoming RTT calls with the main voice queue.• Allocates a call-taker or agent that is available. • Direct calls from applications that use RTT to the Emergency Services, without a relay service interface.• Integrates into existing SIP based architecture, minimizing changes to the operational environment.• Operates, in conjunction with the MMX Enterprise Suite, to provide a full service solution to communication with the hearing and visually impaired.

Contact usThor Nielsen

VP, Global Salesthor.nielsen@nwise.se+1 4158 548 159

info@nwise.sehttps://nwise.se+46 8 1200 2600

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nWISE IS COMMUNICATION FOR ALLOur focus is Communication for All. nWise is dedicated to the premise that communications for underserved populations are a necessity, not a luxury. Providing comprehensive, reliable and easy to use technology solutions that ensure that the deaf, hearing impaired, blind and deafblind communities have access to critical services at critical times is our mission.

MMX® is designed to handle a variety of public telecommunication services; such as, Video Relay Services (VRS), Video Remote Interpretation (VRI), Text Relay (TTY and IP-based), and accessible Emergency Services for the deaf, hard-of-hearing and deafblind, based on NG911/NG112 standards and requirements.

Our technology can be integrated into exhisting technology at a PSAP and other call centers, adding call handling and real-time text (RTT), thus enabling public services to be accessible by a broader community of users and providers.”

nWise ABSalagatan 16 ASE-753 30 Uppsala

+46 8 12002600info@nwise.se

https://nwise.se

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