Mitel corp presentation
68
Mitel Corporate Overview Rylan Harris Sr. Communication Consultant
-
Upload
rylanharris -
Category
Technology
-
view
6.024 -
download
0
Transcript of Mitel corp presentation
Mitel Corporate Overview
Rylan Harris
Sr Communication Consultant
slide 2Mitel | Confidential
BUSINESS CONTINUITY
TECHNOLOGY CONVERGENCE
GLOBALIZATION OF BUSINESS
ENVIRONMENTAL CONCERNS
EMPLOYEE DEMOGRAPHICS
DISTRIBUTED MOBILEWORKPLACE
About Us
A leading provider of communications solutions for small single site offices to the multi-site large enterprises
Operate from over 100 locations in over 90 countries
Partner network of over 1500 value-added resellers
Using IPTelephony as the enabler for business communications applications
Our portfolio of solutions are highly scalable secure easily managed and optimized to meet the evolving communications needs of our customers
slide 3Mitel | Confidential
Mitel Global Market Share
ldquo2 United States Sub-1000 Converged Lines Q2 2009rdquo (Q2 2009 Report)
ldquo2 Canada Telephony Lines Q2 2009rdquo (Q2 2009 Report)
ldquo2 Global IP TelephonyShare Gain 2006 to 2009rdquo (Q3 2009 Report)
ldquo1 United KingdomSub-100 Lines Q2 2009rdquo(Q2 2009 Report)
ldquo2 UK IP Telephony Lines Q2 2009rdquo (Q2 2009 report)
ldquo1 Netherlands Sub-250 IP Telephony Lines Q2 2009rdquo (Q2 2009 Report)
slide 4Mitel | Confidential
Market Share ndash Global
58
Cisco
NEC
160
Alcatel-Lucent
123
Other
Mitel
186Nortel80
Avaya
97
88
Enterprise IP Telephony Ports Shipped 3rd Quarter 20082nd Quarter 2009
66
Siemens 139 Aastra
69
Source Q2 2009 Enterprise VOIP WW Market Shares Synergy Research Group
slide 5Mitel | Confidential
Market Share ndash United States
85
Cisco
NEC
185
Toshiba
185
Other
Mitel
296
Nortel
54
Avaya 86
109
Converged (IP) System Lines Shipped 3rd Quarter 20081st Quarter 2009
101
Source InfoTrack for Enterprise Communications Q3 2008 Market Analysis InfoTech
slide 6Mitel | Confidential
155
Cisco
NEC
82
Toshiba
125
Other
Mitel
119
Nortel129
Avaya
141
249
Source InfoTrack for Unified Communications 2008 SMB Market Analysis InfoTech Sept 2008
Market Share ndash United StatesSMB IP Telephony Lines Shipped 2008
slide 7Mitel | Confidential
Increased Market Share
Only two companies increased market share significantly Mitel and Cisco
In the face of downward pressure Mitel market share increased 08
0
5
10
15
20
25
30
35
40
Cisco Avaya Nortel Mitel NEC Toshiba ShoreTel Others
US Converged New Lines Shipped 2008 (T3i Group)
3Q2008
4Q2008
Up
Down
Mitel StrategicPartnershipsrsquoMS IBM and more
ldquoWe believe those vendors who are in a strong strategic position such as Cisco Avaya ALU Siemens ShoreTel and Mitel are in good shape to weather the present oppressive business environmentrdquo Synergy Research 2009
slide 8Mitel | Confidential
Market Trends
172 millionAmericans worked remotely at least one day per month for their employer in 2008 ndash up 72 from 2006
bull Advances in technology and globalization of operations is transforming the nature of work to a diverse set of highly mobile remote part-time and home-based employees
bull 63 of executives expect to work increasingly outside their groups locations and organizations working with teams in different locations
ldquoThe impact of an expanding remote workforce is far-reaching firms will expand their digital footprints examine their real estate travel and energy
policiesrdquo EIU 2007
Challengebull Working and maintaining communications with employees partners and
customers in remote locations
slide 9Mitel | Confidential
63 million
The number of US adults who telecommute will increase 57 from 39 million in 2009 to 63 million in 2016
Employees who telecommute between one and four days a week will account for 86 of the US workforce by 2016
More than 67 of US employees engage in virtual work Nearly half (46) are involved in virtual work at least once a week 14 do so daily
Challenges Effective international communication and information accessibility Ability to support complex interaction from remote locations Retention of skilled employees Environmental regulations
ldquoFuture employees will split their time working from the office the home and the roadrdquo ndash Forrester Research 2009
slide 10Mitel | Confidential
Percentage of employees who would support their organization investing in Telecollaboration
68
Benefits of Telecollaboration 71 of employees agree that video collaboration would help improve
communication
69 say it is the new way to meet and collaborate with clients and colleagues
69 view telecollaboration as a new way to meet and communicate with customers and colleagues
Challenges Effective communication and collaboration across remote sites High costs associated with hosted web conferencing High corporate travel costs Environmental regulations
Harris Decima (2009) Telecollaboration SurveyUS amp Canada
slide 11Mitel | Confidential
slide 12Mitel | Confidential
FinancialStaffing
BusinessCommunication Operations
CustomerFocus
Business Challenges
bull 24x7 Availabilitybull Multiple disparate
points of contactbull Flexible work
bull High annual mobility and conferencing costs
bull Complex hidden telecom fees
bull Separate voice data and wireless networks
bull Remote network accessbull Complex administrationbull Business continuity
bull Service qualitybull Relationship buildingbull Personalization
bull Sharing information across multiple sites
bull Handling peak call times
bull Customer metrics
slide 13Mitel | Confidential
MULTI-SITE COLLABORATION amp PRESENCE
Work without Boundaries One Connection
First Contact Resolution
MANAGED SERVICES
Reduced capital expenditures
SMOOTH MIGRATION amp LEGACY RESCUE
Server Consolidation and Software Only Options
Mitel Driving New Approaches to Growth
CapEx Reduction
OpEx Efficiencies
Future Proof Mitel Communications Director 5000 Communications Platform
SOLID FOUNDATION FOR GROWTH
Mitel Applications Suite amp Mitel Border Gateway
Integrated Business Applications
Extensive IP Wireless Digital amp Softphone Desktop
Productivity Gains
slide 14Mitel | Confidential
Laying a Foundation for GrowthYour Platform of Choice
slide 15Mitel | Confidential
Fall 2004
TDM to VOIP
Open OS to RT Open OS
Industry HW Support
SW Based Call Control
Desktop Virtualization
Data Center Virtualization
Mitel Business Communications LeadershipDeveloping the Future
Transition from TDM PBX switching to IP
Open OS to Real Time Open OS (Linux)
Support for Industry std Server HW (SUN IBM HP)
Development of SW based call control platform (MCD)
Virtualization leadership (MiCD)
slide 16Mitel | Confidential
Mitel Communications Director ndash Your Platform of Choice
Operates on a single industry standard server
Simplified customer deployment
Leverages existing infrastructure
Increases data center convergence
Future proof
Also available on Mitel 3300 ICP platform
Mitel Communications Director
Mitel 3300 ICPIBM ServersHP ServersSun Servers
Mitel Unified IP Client
Seamless mobility
Java card access to voice and data applications from anywhere
Cell phone integration
Presence enabled through Microsoft OCS
Secured teleworker
Energy efficient
Freedom to choose platform of choice
slide 17Mitel | Confidential
Mitel Communications Directorndash Your Platform of Choice
Mitel Communications Director Platform
Embedded Standard Unified Messaging auto-attendant ACD and WiFi and IP DECT wireless
Optional Standalone Applications
Mitel Application Suite (MAS)
Support standard APIs and third-party applications
IP Applications Desktop
Innovative IP Desktop Portfolio
ndash 5304 5312 5320 5324 5330 5340 5360 Cordless head and hand sets UIC 5610
ndash GigE WLAN stand
ndash Attendant 5540 Console
ndash UCA Softphone
Seamless IP networking across multiple sites
Hardware redundancy and software resiliency
IP trunking and SIP line side support
500+ telephony features
slide 18Mitel | Confidential
Mitel 5000 CP ndash Your Platform of Choice
Mitel 5000 Communications Platform
Base set of Embedded Applications
Optional Standalone Applications
Mitel Application Suite (MAS)
Hybrid Applications Desktop
Full IP amp Digital Desktop Portfolio
ndash 5312 5324 5330 5340 5304 5320
ndash 8528 8568
ndash Cordless head and hand sets
ndash GigE WLAN stand
ndash UC Advanced Console
Digital-IP Hybrid Solution
Supports up to 200 users
SIP Trunks
Flexible Migration Options
Secure amp Reliable
slide 19Mitel | Confidential
Fall 2004
Transition from TDM PBX switching to IP
Open OS to Real Time Open OS (Linux)
Support for Industry std Server HW (SUN IBM HP)
Development of SW based call control platform (MCD)
Virtualization leadership (MICD)
TDM to VOIP
Open OS to RT Open OS
Industry HW Support
SW Based Call Control
Desktop Virtualization
Data Center Virtualization
Mitel Business Communications LeadershipDeveloping the Future
slide 20Mitel | Confidential
Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
Seamless Mobility ndash Single Sign-on
Virtual Desktop Integration
Cell Phone Automatic Handoff (provider agnostic)
Secured and High Available Voice and Data Integrity
Energy Efficient ndash 7 watts for telephony and thin client
One Number One DesktopMultiple Devices
Mobile on the Road whileBroadcasting Corporate Identity
Home Office with Sun Global Desktop and Home phone
Corporate Office with Mitel UIC for Sun Ray Stand
Branch office with Sun Ray 270 and Navigator IP Phone
Reduces IT costs and enhances employee productivity
slide 21Mitel | Confidential
Fall 2004
Transition from TDM PBX switching to IP Open OS to Real Time Open OS (Linux) Support for Industry std Server HW (SUN IBM HP) Development of SW based call control platform (MCD) Virtualization leadership (MiCD)
TDM to VOIP
Open OS to RT Open OS
Industry HW Support
SW Based Call Control
Desktop Virtualization
Data Center Virtualization
Mitel Business Communications LeadershipDeveloping the Future
slide 22Mitel | Confidential
MCD MCD MCD MCDMCD MCD MCD MCD
Data Center Virtualization Consolidation
Virtualization technology leveraged to provide software portability
ndash Identical software used across many platforms
Concept extended to replicate instances
ndash Industry power curves used to drive capacity
Ideal data center fit for both enterprise and service providers
ndash IP Telephony delivered in the CloudHigh Availability Industry Standard
PlatformMitel 3300 ICP
Mitel Communications DirectorMCD MCD MCD MCD
Hypervisor
Delivers platform compatibility together with scalability and density
slide 23Mitel | Confidential
Mitel and VMware Partnership
Global Leader in Virtualization Solutions
Joint solution release date calendar Q1 2010
85 overall market share
97 market share of F1000
40 countries with over 22000 channel partners
slide 24Mitel | Confidential
Virtualization of Mitel Applications
Mitel UC applications on Industry Standard Servers in a virtualized data centre
ndash Consolidation of voice and non-voice applications
ndash Capital cost savings due to a reduction in server hardware and real estate
ndash Operational cost savings due to reduction in power and server provisioning costs
ndash Efficiencies in data centre management such as time savings for provisioning servers and disaster recovery
By breaking down the barriers between the
lsquotelecom closetrsquo and the data centre IT managers can significantly reduce costs and improve operations
slide 25Mitel | Confidential
Solutions PortfolioApplications Overview
slide 26Mitel | Confidential
Mitel SpeechAuto-Attendant
Mitel Teleworker Solution
Mitel UnifiedCommunicatorreg (UC)
Mobile
Mitel NuPointUnified
Messagingtrade (UM) Standard Edition
Mitel Audioamp Web
Conferencing (AWC)
MitelBusiness
Dashboard
Mitel Customer Service Manager
Mitel Applications SuiteBusiness Communications Made Simple
Simplicity Single UC portal Server consolidation
Flexibility Scalable up to 1000 users Range of applications
Choice IP PBX platform
(MCD 5000 CP Axxess) Software only
(Sun IBMreg HP Dellreg) MAS Small Business
Appliance Server Appliance (3300 ICP 5000 CP)
Axxess supported on MAS 20
Mitelreg Applications
Suite
Consolidated FootprintIntegrated Administration
Consistent User Experience
slide 27Mitel | Confidential
Mitel Applications SuiteHitting the SMB ldquoSuiterdquo Spot
Calendar Year
MA
S G
loba
l Rev
enue
2Q 2008 2Q 2009
MAS Growth
Sales of the Mitel Applications Suite (MAS) contributed to a strong growth over the past year
slide 28Mitel | Confidential
Driving Strong Customer Attachment
Witnessed a 20 application attachment rate relative to the Mitel Communications Director (MCD)
Audio amp Web Conferencing and NuPoint UM leading the way
MAS attachment rate over past year
0
2
4
6
8
10
12
14
16
18
20
2Q08 3Q08 4Q08 1Q09 2Q09
slide 29Mitel | Confidential
Mitel Border Gateway
Consolidated multi-service server
Secure trusted connectivity between LAN and Public Internet
Allows Mitel IP-PBX to work seamlessly behind company firewall
Turns any phone in to a teleworker
Customer collaboration
Home Remote office
Road Warrior
Off-site Contact Center Agent
Corporate LANWAN
Public Internet
SIP Service Provider
Mitel Border Gateway
Teleworker Service
SIP Trunk Proxy Service
Application Web Proxy Service
Ensure the deployment of secure external and internal workspaces
slide 30Mitel | Confidential
Solutions Tailored to Fit Your Needs
On-site Service amp SupportNeed to work both inside or outside of the corporate network (customer site supplier office warehouse)
Office Administrator Customer ServiceMultiple support roles main customer service and access point to the business
Constantly on the go work 24x7 require immediate access to corporate customer supplier information
Knowledge Worker ManagerRemote Home OfficeMulti-tasking work from home after hours to support global requirements
IT ManagerMultiple technology hats ndash voice and data requires easy to install and manage solutions do more with less
Senior Executive
SalesNeed to work both inside or outside of the corporate network (customer site)
slide 31Mitel | Confidential
Senior Executives Sales
Perfect forbull Out of the office 90 of the timebull Requires real time access to
corporate databull Need to communicate with
knowledge workers partners customers 24x7
NuPoint Unified Messaging Ability to pick up messages
while on the go
One common solution
ndash Unified messaging enhanced voice features and text to speech
ndash Microsoft integration
ndash Inbound and outbound fax
UC Mobile Client Single point of contact single
voicemail
Turn a mobile device in to a business extension with 4 or 5 digit dialing mobile contacts dialing
PBX Feature GUI
Remote user management
Seamlessly transfer call from mobile to desk phone with a single key
Significantly reduce wireless long distance costs
One Connection No Limits
slide 32Mitel | Confidential
New Dynamic Extension ndash Now even easier
Available with MCD 41
ndash Enhanced mobile outbound dialing with auto authentication and call back validation
How it works
ndash Put an ldquoXrsquo before all your business calls from BlackBerryreg devices with Smart Dialing feature configured
ndash Select business contact
ndash You are connected
ndash Call back validation optional
ndash Make another call from corporate network when done
slide 33Mitel | Confidential
Knowledge Workers
Teleworker
Increase employee availability and company accessibility
ndash Extend pbx to remote home offices to enable flexible work
ndash Use a standard Mitel IP phone or Mitel Unified Communicator Advanced Soft phone
Reduce mobile and long distance phone charges for teleworkers
Secure
ndash NO VPN requirement
Unified CommunicatorAdvanced
Desktop client soft phone
Get to business over distance
ndash Presence video collab web collab single point of communication on the desktop
Open Integration with Microsoft IBM Lotus plus open API
Audio and WebConferencing
Reduce travel time and expenses
Eliminate costly hosted services expenses
Share sensitive information in a secure workspace
Track and bill client calls
Mitel IP Unified Client for Sun Raytrade
Seamless Mobility
Simplified Management
Lowered TCO
Enhanced Reliability
Freedom to Collaborate From Anywhere
Perfect forbull Predominately office based ndash a corridor warriorbull National and international travel likelybull Multi-tasking work off-site or after hours bull Need immediate communications with individuals or
groups internal and external
slide 34Mitel | Confidential
Customer Service and Support
Contact CenterSolutions
Build customer relationships
Drive agent and supervisor productivity
Optimize contact center operations with historical and real-time reporting Perfect for
bull Desk based but not necessarily office site basedbull Need to access internal resources and customer
information quickly
Increase Customer Satisfaction
slide 35Mitel | Confidential
Office Administrator Receptionist
Speech Auto Attendant
Facilitate 24 x 7 access to information
ndash Routing by employee name department name or a telephone number
ndash Enhance contact information through personal IVR
Improves return on investment
ndash Reduce the number of trunks required to support incoming calls
Customer Service Manager
Optimize customer experience and business efficiencies
Serve customers in the medium of choice
Self serve options for improved accessibility
Improve call resolution with CRM integration
Capitalize on up sell opportunities with out bound dialing
Perfect forbull Desk based bull Multiple support roles main customer service
and access point to the businessbull Need quick access to internal information
Work More Effectively
slide 36Mitel | Confidential
Internal IT Department
Enterprise ManagementSolutions
Seamless Single Point Provisioning
Manage all applications users and end points
Speed Up Tasks Eliminate Repetitive Tasks
Increase Accuracy Reliability and Availability
Remote Support
24x7 health monitoring of remote Mitel platforms
Secure VPN and dialup access
Reduced service truck rolls
Improve IT service
Faster service response times
Pro-active fault resolution
Increase system availability
Mitel Application Suite
Single Server
Single Install
Consolidated Administration Across Applications and Users
Standard templates
Perfect forbull Multiple technology hats ndash voice
and databull Requires easy to install and
manage solutionsbull Has to do more with less
Business Dashboard
Optimize use of employee and system resources
Measure customer response to marketing campaigns
Monitor employee performance for operational improvement
Historical and real-time reporting
Simplified Administration
slide 37Mitel | Confidential
slide 38Mitel | Confidential
Unified CommunicatorAdvanced
slide 39Mitel | Confidential
Mitel applicationsndash AWC NuPoint Teleworker
MCD Mitel 5000
Microsoft ndash Click to call from IE Word
Outlook
ndash Calendar
ndash Contacts
IBM Lotus Notes ndash Click to dial collaborate
ndash Contacts
Other PIM integrationndash ACT
slide 40Mitel | Confidential
Integrated video conferencing and collaboration
Full HD solution
Mitel Telecollaboration Solution
Simple
Quality
Software-based Telecollaboration
Software solution priced for all customersROI
Low bandwidth and high toleranceNetwork
Optimization
slide 41Mitel | Confidential
Solution Components
HD Monitors
Speakers(for stereo or spatial sound)
Server- Video Codec- Audio Bridge- Session Controller
HD Cameras(bottom of each monitor)
slide 41Mitel | Confidential
Spatial Wideband Audio Acquisition Unit(Beam forming Mic Array)
SIP PhoneWith VoiceFirst Application
slide 42Mitel | Confidential
Desktop Portfolio
slide 43Mitel | Confidential
Leadership in Design and Functionality
slide 44Mitel | Confidential
53025304
5330
5340
5324
IP Phone Portfolio
5312
NewNew 5360
NewNew 5320
bull Dual-port two-line IP phone supports compression
bull Basic telephony amp messaging
bull Entry levelbull Self labeling bull Large displaybull 8 buttons
bull large graphics backlit displaybull 24 programmable self-
labeling keys
bull Dual-port multi-line display IP speakerphone
bull User-programmable features
bull Dual-port multi-line display IP speakerphone
bull User programmable features
bull Large graphics backlit display
bull Dual-mode protocol SIP MiNet
bull Wideband audio supportbull HTML applications toolkit
built inbull 48 programmable self-
labeling keys with one-touch access
bull Color IP phone bull HTML toolkit for
graphically rich applications
bull Touch screen includes keyboard and volume control
bull ldquoSidebarrdquo provides access to applications
bull Physical integration with a PCbull Integrated to MS Office desktopbull Provide at-a-glance contacts
Navigator
slide 45Mitel | Confidential
Mitel Live Content Creator
End User Personalized Live Rich Media Content
Workgroup Rich Media Content delivery to user community
ndash Simple content creation using standard 3rd party blogging tools
ndash On-the-fly content updates
Personalized live rich media content on the phone
slide 46Mitel | Confidential
Wireless Portfolio
slide 47Mitel | Confidential
Wireless LAN Stand
Converts a desktop phone to a wireless device
Connected to an IP phone ndash serves as an access point for 6 wireless IP phones
Connect a PC to 2nd port for wireless data access
WiredWireless
LAN
Stand as
Access Point
Wireless Client
Wireless Client
Wireless Client
Wireless Client
Wireless ClientWireless
Client
Having trouble communicating between buildings that may not be wired
slide 48Mitel | Confidential
Cordless Handset Headset for 5330 and 5340 IP phones
Improve mobility and productivity
Mobility within 100 meters range from the phone
Leader in acoustic quality
ndash DECT technology ndash higher quality voice density and less interference than Bluetooth
slide 49Mitel | Confidential
WiFi Integration
SpectraLink e340 h340 i640
ndash Full MCD platform integration
ndash Handsets can be hot desks or ACD agents Keyline support
SpectraLink 80208030 r3
ndash Direct MCD SIP integration
ndash 80211 abg support
Ascom i75
ndash Direct MCD SIP integration
App and Middleware support
ndash Messaging Location PTT
slide 50Mitel | Confidential
IP-DECT Integration
MCD Integration
ndash Feature rich SIP integration
ndash Desktop twinned via Dynamic Extension
Enterprise grade Handsets and Accessories
ndash Office Retail 5602 5603
ndash Healthcare 5604
ndash Industrial 5606 5606-Alarm
Messaging and Services
ndash Phonebook Alarms Messaging Location
ndash 3rd-party App and middleware support
slide 51Mitel | Confidential
SIP Solutions
slide 52Mitel | Confidential
Mitel Commitment to SIPIncreased Application Value Deployment Flexibility and Choice
The Promise of SIP
Standardizes VoIP communication into a single protocol
Enables vendor interoperability of traditional telephony elements
Enables standards-based application integration
Reduces costs
The Reality of SIP
Still an evolving standard
Interoperability canrsquot be assumed it needs to be tested
Mitel SIP Center of Excellence
ndash Validation of Mitel solution SIP interoperation with third-party
ndash Network devicesndash Endpointsndash Service provider network configurations
slide 53Mitel | Confidential
3300 Embedded Voice Mail
NuPoint UM
Unified Communicator
Teleworker Solution
3rd party application servers
Mitel Commitment to SIP Support
SIP Lineside Applications
Mitel MiNETSIP Dual-mode sets
SIP Phones
SIP Softphones
Wireless (WiFi and IP DECT) SIP Phones
Gateways amp Analog Adaptors
Mitel Communications Director
Service Provider Networks
ndash Softswitches
ndash Gateways
ndash Session Border Controllers
ndash Firewalls
SIP interconnect to PSTN
SIP interconnect to other PBXs
SIP Trunking
slide 54Mitel | Confidential
Net Solutions Managed Servicesand Partnerships
slide 55Mitel | Confidential
Mitel NetSolutionsreg
Wide Area Networks (CLEC Services)
Complete local long distance Internet access and complex data network offerings
Industry leading customer support
Local regional national and international solutions
Solutions include
ndash Local services ndash PSTN and SIP services
ndash WAN technologies ndash MPLS VPLS Optical Ethernet
ndash Hosted solutions ndash Network management Audio and Web collaboration
Current CLEC Certifications
Pending CLEC CertificationsRevised 2009
slide 56Mitel | Confidential
Managed Services
Differentiated program addressing total cost of ownership
Merges business applications services and support to address unique business models
End-to-end communications services and solutions from a single vendor
Ability to add and adapt to emerging technologies
Strategically connects financial and application objectives in a long term service and support relationship
ldquo For organizations seeking conservation of capital and a fixed monthly bill Mitel offers its unique managed services program ndash Gartner Grouprdquo
slide 57Mitel | Confidential
Consistent Exceptional Customer Satisfaction
Unparallel Customer Satisfaction Rate of 97
slide 58Mitel | Confidential
Mitel TotalSolution Managed Services Portfolio
Complete Sourcing Support Consulting and Financing
Convert capital cost to operational expenditure
Fixed Costs for Up to Eight Years
Simple Administration
Managed Growth
Peace of Mind
Focus on establishing your business
slide 59Mitel | Confidential
Partner Focus
HP ProCurve Best of breed networkvoice offering
Microsoft LCS to OCS to Exchange 2007 and beyond
Sun Microsystems Desktop Data Center virtualization
VMWare Expansion of virtualization market
Strategic Partners
slide 60Mitel | Confidential
Why Mitel
slide 61Mitel | Confidential
Software centricYour choice of software ndash simplifying
managementsupport
HTML amp Custom Apps
Legacy Rescue
UCAdvanced applications focus
Industry specific IP Phone html applications
IP enable outdated infrastructure without replacing any hardware
Single portal to launch apps that fit differentiated users
The MarketLeader
The Customer Benefit
Strategic Partnerships Desktop amp data center virtualization amp OCS Sametime integration
slide 62Mitel | Confidential
Why Mitel
Our global customer base spans multiple industry sectors
slide 63Mitel | Confidential
MOTOROLA
Why Mitel
slide 64Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The Mitel solution is very flexible and provides us with the framework to deploy applications in the futureldquo
We now deliver an exceptional service and have been able to expand by the planned 50 without it impacting on customer serviceldquo
The Mitel system has been in place for about two years - It just worksldquo
We run a small but dynamic business and Mitels IP technology and Teleworker solution stretch across the globe with us
N Mackrill CEO
CommonTime
S Saunders VP Corporate Operations
Carlson Wagonlit Travel
We used to spend nearly $18000 each quarter on service calls With Mitel we have even been able to scale back our IT support by one headcount due to the remote management featuresldquo
S RigbyOperations Director
Broker Assistance Limited
This system is efficient we get up to 90 of the calls to the right desk with the correct record on-screen as the calls are answeredldquo
M SharpPractice Manager
Northgate Medical Centre
C GibbonsInformation Systems Manager
Appliance SmartD ThomasIT Administrator
Quirk Auto Dealers
slide 65Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The rollout has been so successful in Europe that the Mitel product set has become our global standardrdquo
We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safetyldquo
ldquoMitel rose above the competition with a solution that is scalable and cost-effectiveldquo
ldquoWithout Mitelrsquos thorough understanding of our needs Irsquom not sure we would have seen this project to through to the end
S Senicourt Director of Telecommunications
AuchanG Schrils VP Technology and Services
Intercontinental Hotels Group
ldquoWith Mitelrsquos IP Solution we have converged and future-proofed our voice and data networks while delivering a wide range of hospitality-specific telephony featureshelliprdquo
R W RuncieCIO
CPS
ldquoAfter careful analysis we new Mitelrsquos solution was the only one that could do the jobldquo
L JohanssonManager of IP Telephony ServicesMedQuist
N WrightTelecommunications Manager
SSA Global
D ZimmermanCIO
Arbyrsquos Restaurant Group Inc
ldquoMitels attack into larger enterprise environments has yielded positive contact
center results The company reports that in FY 2009 (which ends June 30)
they sold three times as many contact centers of over 150 seats as they did in
FY 2008rdquo ~Sheila McGee-Smith McGee-Smith Analytics No Jitter The Mitel (Contact Center)
Story June 29 2009
Mitel was the first to announce virtualizing real-time voice applications to
leverage industry standard servers based on its relationship with VMWareldquo
~ Blair Pleasant COMMfusion No Jitter - Its A Mad Mad Virtual World Oct 21 2009
A plethora of advanced UC and collaboration solutions offered by communication
vendors are looking to address the same business needs and challenges Yet Mitel
has remained at the forefront of technology innovation hellip the integration of video
conferencing with collaboration (file sharing etc) is a valuable feature that
provides users with a more comprehensive collaborative experienceldquo ~ Elka Popova
Frost amp Sullivan Mitel Enhances its UC and Collaboration Portfolio Sep 23 2009
slide 66Mitel | Confidential
Mitel has a good vision of where its going and over time I think well see it play a much bigger role in the evolution of the telecom sector than Nortelldquo Zeus Kerravala Yankee Group
Mitelrsquos strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market Gartner
ldquoGiven that UC has been central to Mitelrsquos value proposition for several years while many segment competitors have only incorporated it into their positioning over the past 18 months the business-driven benefits resulting from these applications remain key differentiatorsrdquo ~ Intellicom Analytics July 2008
slide 67Mitel | Confidential
Thank you
Rylan Harrisrylan_harrismitelcom240-387-4559
- Mitel Corporate Overview
- About Us
- Mitel Global Market Share
- Slide 4
- Slide 5
- Market Share ndash United States SMB IP Telephony Lines Shipped 2008
- Increased Market Share
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Business Challenges
- Mitel Driving New Approaches to Growth
- Slide 14
- Mitel Business Communications Leadership Developing the Future
- Mitel Communications Director ndash Your Platform of Choice
- Mitel Communications Directorndash Your Platform of Choice
- Mitel 5000 CP ndash Your Platform of Choice
- Slide 19
- Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
- Slide 21
- Data Center Virtualization Consolidation
- Mitel and VMware Partnership
- Virtualization of Mitel Applications
- Slide 25
- Mitel Applications Suite Business Communications Made Simple
- Mitel Applications Suite Hitting the SMB ldquoSuiterdquo Spot
- Driving Strong Customer Attachment
- Mitel Border Gateway
- Solutions Tailored to Fit Your Needs
- Senior Executives Sales
- New Dynamic Extension ndash Now even easier
- Knowledge Workers
- Customer Service and Support
- Office Administrator Receptionist
- Internal IT Department
- Slide 37
- Unified Communicator Advanced
- Slide 39
- Mitel Telecollaboration Solution
- Solution Components
- Slide 42
- Leadership in Design and Functionality
- IP Phone Portfolio
- Mitel Live Content Creator
- Slide 46
- Wireless LAN Stand
- Cordless Handset Headset for 5330 and 5340 IP phones
- WiFi Integration
- IP-DECT Integration
- Slide 51
- Mitel Commitment to SIP Increased Application Value Deployment Flexibility and Choice
- Mitel Commitment to SIP Support
- Slide 54
- Mitel NetSolutionsreg Wide Area Networks (CLEC Services)
- Managed Services
- Consistent Exceptional Customer Satisfaction
- Mitel TotalSolution Managed Services Portfolio
- Strategic Partners
- Slide 60
- Slide 61
- Why Mitel
- Why Mitel
- What CUSTOMERS are ldquoSaying helliprdquo
- Slide 65
- Slide 66
- Slide 67
- Thank you Rylan Harris rylan_harrismitelcom 240-387-4559
-
slide 2Mitel | Confidential
BUSINESS CONTINUITY
TECHNOLOGY CONVERGENCE
GLOBALIZATION OF BUSINESS
ENVIRONMENTAL CONCERNS
EMPLOYEE DEMOGRAPHICS
DISTRIBUTED MOBILEWORKPLACE
About Us
A leading provider of communications solutions for small single site offices to the multi-site large enterprises
Operate from over 100 locations in over 90 countries
Partner network of over 1500 value-added resellers
Using IPTelephony as the enabler for business communications applications
Our portfolio of solutions are highly scalable secure easily managed and optimized to meet the evolving communications needs of our customers
slide 3Mitel | Confidential
Mitel Global Market Share
ldquo2 United States Sub-1000 Converged Lines Q2 2009rdquo (Q2 2009 Report)
ldquo2 Canada Telephony Lines Q2 2009rdquo (Q2 2009 Report)
ldquo2 Global IP TelephonyShare Gain 2006 to 2009rdquo (Q3 2009 Report)
ldquo1 United KingdomSub-100 Lines Q2 2009rdquo(Q2 2009 Report)
ldquo2 UK IP Telephony Lines Q2 2009rdquo (Q2 2009 report)
ldquo1 Netherlands Sub-250 IP Telephony Lines Q2 2009rdquo (Q2 2009 Report)
slide 4Mitel | Confidential
Market Share ndash Global
58
Cisco
NEC
160
Alcatel-Lucent
123
Other
Mitel
186Nortel80
Avaya
97
88
Enterprise IP Telephony Ports Shipped 3rd Quarter 20082nd Quarter 2009
66
Siemens 139 Aastra
69
Source Q2 2009 Enterprise VOIP WW Market Shares Synergy Research Group
slide 5Mitel | Confidential
Market Share ndash United States
85
Cisco
NEC
185
Toshiba
185
Other
Mitel
296
Nortel
54
Avaya 86
109
Converged (IP) System Lines Shipped 3rd Quarter 20081st Quarter 2009
101
Source InfoTrack for Enterprise Communications Q3 2008 Market Analysis InfoTech
slide 6Mitel | Confidential
155
Cisco
NEC
82
Toshiba
125
Other
Mitel
119
Nortel129
Avaya
141
249
Source InfoTrack for Unified Communications 2008 SMB Market Analysis InfoTech Sept 2008
Market Share ndash United StatesSMB IP Telephony Lines Shipped 2008
slide 7Mitel | Confidential
Increased Market Share
Only two companies increased market share significantly Mitel and Cisco
In the face of downward pressure Mitel market share increased 08
0
5
10
15
20
25
30
35
40
Cisco Avaya Nortel Mitel NEC Toshiba ShoreTel Others
US Converged New Lines Shipped 2008 (T3i Group)
3Q2008
4Q2008
Up
Down
Mitel StrategicPartnershipsrsquoMS IBM and more
ldquoWe believe those vendors who are in a strong strategic position such as Cisco Avaya ALU Siemens ShoreTel and Mitel are in good shape to weather the present oppressive business environmentrdquo Synergy Research 2009
slide 8Mitel | Confidential
Market Trends
172 millionAmericans worked remotely at least one day per month for their employer in 2008 ndash up 72 from 2006
bull Advances in technology and globalization of operations is transforming the nature of work to a diverse set of highly mobile remote part-time and home-based employees
bull 63 of executives expect to work increasingly outside their groups locations and organizations working with teams in different locations
ldquoThe impact of an expanding remote workforce is far-reaching firms will expand their digital footprints examine their real estate travel and energy
policiesrdquo EIU 2007
Challengebull Working and maintaining communications with employees partners and
customers in remote locations
slide 9Mitel | Confidential
63 million
The number of US adults who telecommute will increase 57 from 39 million in 2009 to 63 million in 2016
Employees who telecommute between one and four days a week will account for 86 of the US workforce by 2016
More than 67 of US employees engage in virtual work Nearly half (46) are involved in virtual work at least once a week 14 do so daily
Challenges Effective international communication and information accessibility Ability to support complex interaction from remote locations Retention of skilled employees Environmental regulations
ldquoFuture employees will split their time working from the office the home and the roadrdquo ndash Forrester Research 2009
slide 10Mitel | Confidential
Percentage of employees who would support their organization investing in Telecollaboration
68
Benefits of Telecollaboration 71 of employees agree that video collaboration would help improve
communication
69 say it is the new way to meet and collaborate with clients and colleagues
69 view telecollaboration as a new way to meet and communicate with customers and colleagues
Challenges Effective communication and collaboration across remote sites High costs associated with hosted web conferencing High corporate travel costs Environmental regulations
Harris Decima (2009) Telecollaboration SurveyUS amp Canada
slide 11Mitel | Confidential
slide 12Mitel | Confidential
FinancialStaffing
BusinessCommunication Operations
CustomerFocus
Business Challenges
bull 24x7 Availabilitybull Multiple disparate
points of contactbull Flexible work
bull High annual mobility and conferencing costs
bull Complex hidden telecom fees
bull Separate voice data and wireless networks
bull Remote network accessbull Complex administrationbull Business continuity
bull Service qualitybull Relationship buildingbull Personalization
bull Sharing information across multiple sites
bull Handling peak call times
bull Customer metrics
slide 13Mitel | Confidential
MULTI-SITE COLLABORATION amp PRESENCE
Work without Boundaries One Connection
First Contact Resolution
MANAGED SERVICES
Reduced capital expenditures
SMOOTH MIGRATION amp LEGACY RESCUE
Server Consolidation and Software Only Options
Mitel Driving New Approaches to Growth
CapEx Reduction
OpEx Efficiencies
Future Proof Mitel Communications Director 5000 Communications Platform
SOLID FOUNDATION FOR GROWTH
Mitel Applications Suite amp Mitel Border Gateway
Integrated Business Applications
Extensive IP Wireless Digital amp Softphone Desktop
Productivity Gains
slide 14Mitel | Confidential
Laying a Foundation for GrowthYour Platform of Choice
slide 15Mitel | Confidential
Fall 2004
TDM to VOIP
Open OS to RT Open OS
Industry HW Support
SW Based Call Control
Desktop Virtualization
Data Center Virtualization
Mitel Business Communications LeadershipDeveloping the Future
Transition from TDM PBX switching to IP
Open OS to Real Time Open OS (Linux)
Support for Industry std Server HW (SUN IBM HP)
Development of SW based call control platform (MCD)
Virtualization leadership (MiCD)
slide 16Mitel | Confidential
Mitel Communications Director ndash Your Platform of Choice
Operates on a single industry standard server
Simplified customer deployment
Leverages existing infrastructure
Increases data center convergence
Future proof
Also available on Mitel 3300 ICP platform
Mitel Communications Director
Mitel 3300 ICPIBM ServersHP ServersSun Servers
Mitel Unified IP Client
Seamless mobility
Java card access to voice and data applications from anywhere
Cell phone integration
Presence enabled through Microsoft OCS
Secured teleworker
Energy efficient
Freedom to choose platform of choice
slide 17Mitel | Confidential
Mitel Communications Directorndash Your Platform of Choice
Mitel Communications Director Platform
Embedded Standard Unified Messaging auto-attendant ACD and WiFi and IP DECT wireless
Optional Standalone Applications
Mitel Application Suite (MAS)
Support standard APIs and third-party applications
IP Applications Desktop
Innovative IP Desktop Portfolio
ndash 5304 5312 5320 5324 5330 5340 5360 Cordless head and hand sets UIC 5610
ndash GigE WLAN stand
ndash Attendant 5540 Console
ndash UCA Softphone
Seamless IP networking across multiple sites
Hardware redundancy and software resiliency
IP trunking and SIP line side support
500+ telephony features
slide 18Mitel | Confidential
Mitel 5000 CP ndash Your Platform of Choice
Mitel 5000 Communications Platform
Base set of Embedded Applications
Optional Standalone Applications
Mitel Application Suite (MAS)
Hybrid Applications Desktop
Full IP amp Digital Desktop Portfolio
ndash 5312 5324 5330 5340 5304 5320
ndash 8528 8568
ndash Cordless head and hand sets
ndash GigE WLAN stand
ndash UC Advanced Console
Digital-IP Hybrid Solution
Supports up to 200 users
SIP Trunks
Flexible Migration Options
Secure amp Reliable
slide 19Mitel | Confidential
Fall 2004
Transition from TDM PBX switching to IP
Open OS to Real Time Open OS (Linux)
Support for Industry std Server HW (SUN IBM HP)
Development of SW based call control platform (MCD)
Virtualization leadership (MICD)
TDM to VOIP
Open OS to RT Open OS
Industry HW Support
SW Based Call Control
Desktop Virtualization
Data Center Virtualization
Mitel Business Communications LeadershipDeveloping the Future
slide 20Mitel | Confidential
Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
Seamless Mobility ndash Single Sign-on
Virtual Desktop Integration
Cell Phone Automatic Handoff (provider agnostic)
Secured and High Available Voice and Data Integrity
Energy Efficient ndash 7 watts for telephony and thin client
One Number One DesktopMultiple Devices
Mobile on the Road whileBroadcasting Corporate Identity
Home Office with Sun Global Desktop and Home phone
Corporate Office with Mitel UIC for Sun Ray Stand
Branch office with Sun Ray 270 and Navigator IP Phone
Reduces IT costs and enhances employee productivity
slide 21Mitel | Confidential
Fall 2004
Transition from TDM PBX switching to IP Open OS to Real Time Open OS (Linux) Support for Industry std Server HW (SUN IBM HP) Development of SW based call control platform (MCD) Virtualization leadership (MiCD)
TDM to VOIP
Open OS to RT Open OS
Industry HW Support
SW Based Call Control
Desktop Virtualization
Data Center Virtualization
Mitel Business Communications LeadershipDeveloping the Future
slide 22Mitel | Confidential
MCD MCD MCD MCDMCD MCD MCD MCD
Data Center Virtualization Consolidation
Virtualization technology leveraged to provide software portability
ndash Identical software used across many platforms
Concept extended to replicate instances
ndash Industry power curves used to drive capacity
Ideal data center fit for both enterprise and service providers
ndash IP Telephony delivered in the CloudHigh Availability Industry Standard
PlatformMitel 3300 ICP
Mitel Communications DirectorMCD MCD MCD MCD
Hypervisor
Delivers platform compatibility together with scalability and density
slide 23Mitel | Confidential
Mitel and VMware Partnership
Global Leader in Virtualization Solutions
Joint solution release date calendar Q1 2010
85 overall market share
97 market share of F1000
40 countries with over 22000 channel partners
slide 24Mitel | Confidential
Virtualization of Mitel Applications
Mitel UC applications on Industry Standard Servers in a virtualized data centre
ndash Consolidation of voice and non-voice applications
ndash Capital cost savings due to a reduction in server hardware and real estate
ndash Operational cost savings due to reduction in power and server provisioning costs
ndash Efficiencies in data centre management such as time savings for provisioning servers and disaster recovery
By breaking down the barriers between the
lsquotelecom closetrsquo and the data centre IT managers can significantly reduce costs and improve operations
slide 25Mitel | Confidential
Solutions PortfolioApplications Overview
slide 26Mitel | Confidential
Mitel SpeechAuto-Attendant
Mitel Teleworker Solution
Mitel UnifiedCommunicatorreg (UC)
Mobile
Mitel NuPointUnified
Messagingtrade (UM) Standard Edition
Mitel Audioamp Web
Conferencing (AWC)
MitelBusiness
Dashboard
Mitel Customer Service Manager
Mitel Applications SuiteBusiness Communications Made Simple
Simplicity Single UC portal Server consolidation
Flexibility Scalable up to 1000 users Range of applications
Choice IP PBX platform
(MCD 5000 CP Axxess) Software only
(Sun IBMreg HP Dellreg) MAS Small Business
Appliance Server Appliance (3300 ICP 5000 CP)
Axxess supported on MAS 20
Mitelreg Applications
Suite
Consolidated FootprintIntegrated Administration
Consistent User Experience
slide 27Mitel | Confidential
Mitel Applications SuiteHitting the SMB ldquoSuiterdquo Spot
Calendar Year
MA
S G
loba
l Rev
enue
2Q 2008 2Q 2009
MAS Growth
Sales of the Mitel Applications Suite (MAS) contributed to a strong growth over the past year
slide 28Mitel | Confidential
Driving Strong Customer Attachment
Witnessed a 20 application attachment rate relative to the Mitel Communications Director (MCD)
Audio amp Web Conferencing and NuPoint UM leading the way
MAS attachment rate over past year
0
2
4
6
8
10
12
14
16
18
20
2Q08 3Q08 4Q08 1Q09 2Q09
slide 29Mitel | Confidential
Mitel Border Gateway
Consolidated multi-service server
Secure trusted connectivity between LAN and Public Internet
Allows Mitel IP-PBX to work seamlessly behind company firewall
Turns any phone in to a teleworker
Customer collaboration
Home Remote office
Road Warrior
Off-site Contact Center Agent
Corporate LANWAN
Public Internet
SIP Service Provider
Mitel Border Gateway
Teleworker Service
SIP Trunk Proxy Service
Application Web Proxy Service
Ensure the deployment of secure external and internal workspaces
slide 30Mitel | Confidential
Solutions Tailored to Fit Your Needs
On-site Service amp SupportNeed to work both inside or outside of the corporate network (customer site supplier office warehouse)
Office Administrator Customer ServiceMultiple support roles main customer service and access point to the business
Constantly on the go work 24x7 require immediate access to corporate customer supplier information
Knowledge Worker ManagerRemote Home OfficeMulti-tasking work from home after hours to support global requirements
IT ManagerMultiple technology hats ndash voice and data requires easy to install and manage solutions do more with less
Senior Executive
SalesNeed to work both inside or outside of the corporate network (customer site)
slide 31Mitel | Confidential
Senior Executives Sales
Perfect forbull Out of the office 90 of the timebull Requires real time access to
corporate databull Need to communicate with
knowledge workers partners customers 24x7
NuPoint Unified Messaging Ability to pick up messages
while on the go
One common solution
ndash Unified messaging enhanced voice features and text to speech
ndash Microsoft integration
ndash Inbound and outbound fax
UC Mobile Client Single point of contact single
voicemail
Turn a mobile device in to a business extension with 4 or 5 digit dialing mobile contacts dialing
PBX Feature GUI
Remote user management
Seamlessly transfer call from mobile to desk phone with a single key
Significantly reduce wireless long distance costs
One Connection No Limits
slide 32Mitel | Confidential
New Dynamic Extension ndash Now even easier
Available with MCD 41
ndash Enhanced mobile outbound dialing with auto authentication and call back validation
How it works
ndash Put an ldquoXrsquo before all your business calls from BlackBerryreg devices with Smart Dialing feature configured
ndash Select business contact
ndash You are connected
ndash Call back validation optional
ndash Make another call from corporate network when done
slide 33Mitel | Confidential
Knowledge Workers
Teleworker
Increase employee availability and company accessibility
ndash Extend pbx to remote home offices to enable flexible work
ndash Use a standard Mitel IP phone or Mitel Unified Communicator Advanced Soft phone
Reduce mobile and long distance phone charges for teleworkers
Secure
ndash NO VPN requirement
Unified CommunicatorAdvanced
Desktop client soft phone
Get to business over distance
ndash Presence video collab web collab single point of communication on the desktop
Open Integration with Microsoft IBM Lotus plus open API
Audio and WebConferencing
Reduce travel time and expenses
Eliminate costly hosted services expenses
Share sensitive information in a secure workspace
Track and bill client calls
Mitel IP Unified Client for Sun Raytrade
Seamless Mobility
Simplified Management
Lowered TCO
Enhanced Reliability
Freedom to Collaborate From Anywhere
Perfect forbull Predominately office based ndash a corridor warriorbull National and international travel likelybull Multi-tasking work off-site or after hours bull Need immediate communications with individuals or
groups internal and external
slide 34Mitel | Confidential
Customer Service and Support
Contact CenterSolutions
Build customer relationships
Drive agent and supervisor productivity
Optimize contact center operations with historical and real-time reporting Perfect for
bull Desk based but not necessarily office site basedbull Need to access internal resources and customer
information quickly
Increase Customer Satisfaction
slide 35Mitel | Confidential
Office Administrator Receptionist
Speech Auto Attendant
Facilitate 24 x 7 access to information
ndash Routing by employee name department name or a telephone number
ndash Enhance contact information through personal IVR
Improves return on investment
ndash Reduce the number of trunks required to support incoming calls
Customer Service Manager
Optimize customer experience and business efficiencies
Serve customers in the medium of choice
Self serve options for improved accessibility
Improve call resolution with CRM integration
Capitalize on up sell opportunities with out bound dialing
Perfect forbull Desk based bull Multiple support roles main customer service
and access point to the businessbull Need quick access to internal information
Work More Effectively
slide 36Mitel | Confidential
Internal IT Department
Enterprise ManagementSolutions
Seamless Single Point Provisioning
Manage all applications users and end points
Speed Up Tasks Eliminate Repetitive Tasks
Increase Accuracy Reliability and Availability
Remote Support
24x7 health monitoring of remote Mitel platforms
Secure VPN and dialup access
Reduced service truck rolls
Improve IT service
Faster service response times
Pro-active fault resolution
Increase system availability
Mitel Application Suite
Single Server
Single Install
Consolidated Administration Across Applications and Users
Standard templates
Perfect forbull Multiple technology hats ndash voice
and databull Requires easy to install and
manage solutionsbull Has to do more with less
Business Dashboard
Optimize use of employee and system resources
Measure customer response to marketing campaigns
Monitor employee performance for operational improvement
Historical and real-time reporting
Simplified Administration
slide 37Mitel | Confidential
slide 38Mitel | Confidential
Unified CommunicatorAdvanced
slide 39Mitel | Confidential
Mitel applicationsndash AWC NuPoint Teleworker
MCD Mitel 5000
Microsoft ndash Click to call from IE Word
Outlook
ndash Calendar
ndash Contacts
IBM Lotus Notes ndash Click to dial collaborate
ndash Contacts
Other PIM integrationndash ACT
slide 40Mitel | Confidential
Integrated video conferencing and collaboration
Full HD solution
Mitel Telecollaboration Solution
Simple
Quality
Software-based Telecollaboration
Software solution priced for all customersROI
Low bandwidth and high toleranceNetwork
Optimization
slide 41Mitel | Confidential
Solution Components
HD Monitors
Speakers(for stereo or spatial sound)
Server- Video Codec- Audio Bridge- Session Controller
HD Cameras(bottom of each monitor)
slide 41Mitel | Confidential
Spatial Wideband Audio Acquisition Unit(Beam forming Mic Array)
SIP PhoneWith VoiceFirst Application
slide 42Mitel | Confidential
Desktop Portfolio
slide 43Mitel | Confidential
Leadership in Design and Functionality
slide 44Mitel | Confidential
53025304
5330
5340
5324
IP Phone Portfolio
5312
NewNew 5360
NewNew 5320
bull Dual-port two-line IP phone supports compression
bull Basic telephony amp messaging
bull Entry levelbull Self labeling bull Large displaybull 8 buttons
bull large graphics backlit displaybull 24 programmable self-
labeling keys
bull Dual-port multi-line display IP speakerphone
bull User-programmable features
bull Dual-port multi-line display IP speakerphone
bull User programmable features
bull Large graphics backlit display
bull Dual-mode protocol SIP MiNet
bull Wideband audio supportbull HTML applications toolkit
built inbull 48 programmable self-
labeling keys with one-touch access
bull Color IP phone bull HTML toolkit for
graphically rich applications
bull Touch screen includes keyboard and volume control
bull ldquoSidebarrdquo provides access to applications
bull Physical integration with a PCbull Integrated to MS Office desktopbull Provide at-a-glance contacts
Navigator
slide 45Mitel | Confidential
Mitel Live Content Creator
End User Personalized Live Rich Media Content
Workgroup Rich Media Content delivery to user community
ndash Simple content creation using standard 3rd party blogging tools
ndash On-the-fly content updates
Personalized live rich media content on the phone
slide 46Mitel | Confidential
Wireless Portfolio
slide 47Mitel | Confidential
Wireless LAN Stand
Converts a desktop phone to a wireless device
Connected to an IP phone ndash serves as an access point for 6 wireless IP phones
Connect a PC to 2nd port for wireless data access
WiredWireless
LAN
Stand as
Access Point
Wireless Client
Wireless Client
Wireless Client
Wireless Client
Wireless ClientWireless
Client
Having trouble communicating between buildings that may not be wired
slide 48Mitel | Confidential
Cordless Handset Headset for 5330 and 5340 IP phones
Improve mobility and productivity
Mobility within 100 meters range from the phone
Leader in acoustic quality
ndash DECT technology ndash higher quality voice density and less interference than Bluetooth
slide 49Mitel | Confidential
WiFi Integration
SpectraLink e340 h340 i640
ndash Full MCD platform integration
ndash Handsets can be hot desks or ACD agents Keyline support
SpectraLink 80208030 r3
ndash Direct MCD SIP integration
ndash 80211 abg support
Ascom i75
ndash Direct MCD SIP integration
App and Middleware support
ndash Messaging Location PTT
slide 50Mitel | Confidential
IP-DECT Integration
MCD Integration
ndash Feature rich SIP integration
ndash Desktop twinned via Dynamic Extension
Enterprise grade Handsets and Accessories
ndash Office Retail 5602 5603
ndash Healthcare 5604
ndash Industrial 5606 5606-Alarm
Messaging and Services
ndash Phonebook Alarms Messaging Location
ndash 3rd-party App and middleware support
slide 51Mitel | Confidential
SIP Solutions
slide 52Mitel | Confidential
Mitel Commitment to SIPIncreased Application Value Deployment Flexibility and Choice
The Promise of SIP
Standardizes VoIP communication into a single protocol
Enables vendor interoperability of traditional telephony elements
Enables standards-based application integration
Reduces costs
The Reality of SIP
Still an evolving standard
Interoperability canrsquot be assumed it needs to be tested
Mitel SIP Center of Excellence
ndash Validation of Mitel solution SIP interoperation with third-party
ndash Network devicesndash Endpointsndash Service provider network configurations
slide 53Mitel | Confidential
3300 Embedded Voice Mail
NuPoint UM
Unified Communicator
Teleworker Solution
3rd party application servers
Mitel Commitment to SIP Support
SIP Lineside Applications
Mitel MiNETSIP Dual-mode sets
SIP Phones
SIP Softphones
Wireless (WiFi and IP DECT) SIP Phones
Gateways amp Analog Adaptors
Mitel Communications Director
Service Provider Networks
ndash Softswitches
ndash Gateways
ndash Session Border Controllers
ndash Firewalls
SIP interconnect to PSTN
SIP interconnect to other PBXs
SIP Trunking
slide 54Mitel | Confidential
Net Solutions Managed Servicesand Partnerships
slide 55Mitel | Confidential
Mitel NetSolutionsreg
Wide Area Networks (CLEC Services)
Complete local long distance Internet access and complex data network offerings
Industry leading customer support
Local regional national and international solutions
Solutions include
ndash Local services ndash PSTN and SIP services
ndash WAN technologies ndash MPLS VPLS Optical Ethernet
ndash Hosted solutions ndash Network management Audio and Web collaboration
Current CLEC Certifications
Pending CLEC CertificationsRevised 2009
slide 56Mitel | Confidential
Managed Services
Differentiated program addressing total cost of ownership
Merges business applications services and support to address unique business models
End-to-end communications services and solutions from a single vendor
Ability to add and adapt to emerging technologies
Strategically connects financial and application objectives in a long term service and support relationship
ldquo For organizations seeking conservation of capital and a fixed monthly bill Mitel offers its unique managed services program ndash Gartner Grouprdquo
slide 57Mitel | Confidential
Consistent Exceptional Customer Satisfaction
Unparallel Customer Satisfaction Rate of 97
slide 58Mitel | Confidential
Mitel TotalSolution Managed Services Portfolio
Complete Sourcing Support Consulting and Financing
Convert capital cost to operational expenditure
Fixed Costs for Up to Eight Years
Simple Administration
Managed Growth
Peace of Mind
Focus on establishing your business
slide 59Mitel | Confidential
Partner Focus
HP ProCurve Best of breed networkvoice offering
Microsoft LCS to OCS to Exchange 2007 and beyond
Sun Microsystems Desktop Data Center virtualization
VMWare Expansion of virtualization market
Strategic Partners
slide 60Mitel | Confidential
Why Mitel
slide 61Mitel | Confidential
Software centricYour choice of software ndash simplifying
managementsupport
HTML amp Custom Apps
Legacy Rescue
UCAdvanced applications focus
Industry specific IP Phone html applications
IP enable outdated infrastructure without replacing any hardware
Single portal to launch apps that fit differentiated users
The MarketLeader
The Customer Benefit
Strategic Partnerships Desktop amp data center virtualization amp OCS Sametime integration
slide 62Mitel | Confidential
Why Mitel
Our global customer base spans multiple industry sectors
slide 63Mitel | Confidential
MOTOROLA
Why Mitel
slide 64Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The Mitel solution is very flexible and provides us with the framework to deploy applications in the futureldquo
We now deliver an exceptional service and have been able to expand by the planned 50 without it impacting on customer serviceldquo
The Mitel system has been in place for about two years - It just worksldquo
We run a small but dynamic business and Mitels IP technology and Teleworker solution stretch across the globe with us
N Mackrill CEO
CommonTime
S Saunders VP Corporate Operations
Carlson Wagonlit Travel
We used to spend nearly $18000 each quarter on service calls With Mitel we have even been able to scale back our IT support by one headcount due to the remote management featuresldquo
S RigbyOperations Director
Broker Assistance Limited
This system is efficient we get up to 90 of the calls to the right desk with the correct record on-screen as the calls are answeredldquo
M SharpPractice Manager
Northgate Medical Centre
C GibbonsInformation Systems Manager
Appliance SmartD ThomasIT Administrator
Quirk Auto Dealers
slide 65Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The rollout has been so successful in Europe that the Mitel product set has become our global standardrdquo
We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safetyldquo
ldquoMitel rose above the competition with a solution that is scalable and cost-effectiveldquo
ldquoWithout Mitelrsquos thorough understanding of our needs Irsquom not sure we would have seen this project to through to the end
S Senicourt Director of Telecommunications
AuchanG Schrils VP Technology and Services
Intercontinental Hotels Group
ldquoWith Mitelrsquos IP Solution we have converged and future-proofed our voice and data networks while delivering a wide range of hospitality-specific telephony featureshelliprdquo
R W RuncieCIO
CPS
ldquoAfter careful analysis we new Mitelrsquos solution was the only one that could do the jobldquo
L JohanssonManager of IP Telephony ServicesMedQuist
N WrightTelecommunications Manager
SSA Global
D ZimmermanCIO
Arbyrsquos Restaurant Group Inc
ldquoMitels attack into larger enterprise environments has yielded positive contact
center results The company reports that in FY 2009 (which ends June 30)
they sold three times as many contact centers of over 150 seats as they did in
FY 2008rdquo ~Sheila McGee-Smith McGee-Smith Analytics No Jitter The Mitel (Contact Center)
Story June 29 2009
Mitel was the first to announce virtualizing real-time voice applications to
leverage industry standard servers based on its relationship with VMWareldquo
~ Blair Pleasant COMMfusion No Jitter - Its A Mad Mad Virtual World Oct 21 2009
A plethora of advanced UC and collaboration solutions offered by communication
vendors are looking to address the same business needs and challenges Yet Mitel
has remained at the forefront of technology innovation hellip the integration of video
conferencing with collaboration (file sharing etc) is a valuable feature that
provides users with a more comprehensive collaborative experienceldquo ~ Elka Popova
Frost amp Sullivan Mitel Enhances its UC and Collaboration Portfolio Sep 23 2009
slide 66Mitel | Confidential
Mitel has a good vision of where its going and over time I think well see it play a much bigger role in the evolution of the telecom sector than Nortelldquo Zeus Kerravala Yankee Group
Mitelrsquos strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market Gartner
ldquoGiven that UC has been central to Mitelrsquos value proposition for several years while many segment competitors have only incorporated it into their positioning over the past 18 months the business-driven benefits resulting from these applications remain key differentiatorsrdquo ~ Intellicom Analytics July 2008
slide 67Mitel | Confidential
Thank you
Rylan Harrisrylan_harrismitelcom240-387-4559
- Mitel Corporate Overview
- About Us
- Mitel Global Market Share
- Slide 4
- Slide 5
- Market Share ndash United States SMB IP Telephony Lines Shipped 2008
- Increased Market Share
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Business Challenges
- Mitel Driving New Approaches to Growth
- Slide 14
- Mitel Business Communications Leadership Developing the Future
- Mitel Communications Director ndash Your Platform of Choice
- Mitel Communications Directorndash Your Platform of Choice
- Mitel 5000 CP ndash Your Platform of Choice
- Slide 19
- Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
- Slide 21
- Data Center Virtualization Consolidation
- Mitel and VMware Partnership
- Virtualization of Mitel Applications
- Slide 25
- Mitel Applications Suite Business Communications Made Simple
- Mitel Applications Suite Hitting the SMB ldquoSuiterdquo Spot
- Driving Strong Customer Attachment
- Mitel Border Gateway
- Solutions Tailored to Fit Your Needs
- Senior Executives Sales
- New Dynamic Extension ndash Now even easier
- Knowledge Workers
- Customer Service and Support
- Office Administrator Receptionist
- Internal IT Department
- Slide 37
- Unified Communicator Advanced
- Slide 39
- Mitel Telecollaboration Solution
- Solution Components
- Slide 42
- Leadership in Design and Functionality
- IP Phone Portfolio
- Mitel Live Content Creator
- Slide 46
- Wireless LAN Stand
- Cordless Handset Headset for 5330 and 5340 IP phones
- WiFi Integration
- IP-DECT Integration
- Slide 51
- Mitel Commitment to SIP Increased Application Value Deployment Flexibility and Choice
- Mitel Commitment to SIP Support
- Slide 54
- Mitel NetSolutionsreg Wide Area Networks (CLEC Services)
- Managed Services
- Consistent Exceptional Customer Satisfaction
- Mitel TotalSolution Managed Services Portfolio
- Strategic Partners
- Slide 60
- Slide 61
- Why Mitel
- Why Mitel
- What CUSTOMERS are ldquoSaying helliprdquo
- Slide 65
- Slide 66
- Slide 67
- Thank you Rylan Harris rylan_harrismitelcom 240-387-4559
-
slide 3Mitel | Confidential
Mitel Global Market Share
ldquo2 United States Sub-1000 Converged Lines Q2 2009rdquo (Q2 2009 Report)
ldquo2 Canada Telephony Lines Q2 2009rdquo (Q2 2009 Report)
ldquo2 Global IP TelephonyShare Gain 2006 to 2009rdquo (Q3 2009 Report)
ldquo1 United KingdomSub-100 Lines Q2 2009rdquo(Q2 2009 Report)
ldquo2 UK IP Telephony Lines Q2 2009rdquo (Q2 2009 report)
ldquo1 Netherlands Sub-250 IP Telephony Lines Q2 2009rdquo (Q2 2009 Report)
slide 4Mitel | Confidential
Market Share ndash Global
58
Cisco
NEC
160
Alcatel-Lucent
123
Other
Mitel
186Nortel80
Avaya
97
88
Enterprise IP Telephony Ports Shipped 3rd Quarter 20082nd Quarter 2009
66
Siemens 139 Aastra
69
Source Q2 2009 Enterprise VOIP WW Market Shares Synergy Research Group
slide 5Mitel | Confidential
Market Share ndash United States
85
Cisco
NEC
185
Toshiba
185
Other
Mitel
296
Nortel
54
Avaya 86
109
Converged (IP) System Lines Shipped 3rd Quarter 20081st Quarter 2009
101
Source InfoTrack for Enterprise Communications Q3 2008 Market Analysis InfoTech
slide 6Mitel | Confidential
155
Cisco
NEC
82
Toshiba
125
Other
Mitel
119
Nortel129
Avaya
141
249
Source InfoTrack for Unified Communications 2008 SMB Market Analysis InfoTech Sept 2008
Market Share ndash United StatesSMB IP Telephony Lines Shipped 2008
slide 7Mitel | Confidential
Increased Market Share
Only two companies increased market share significantly Mitel and Cisco
In the face of downward pressure Mitel market share increased 08
0
5
10
15
20
25
30
35
40
Cisco Avaya Nortel Mitel NEC Toshiba ShoreTel Others
US Converged New Lines Shipped 2008 (T3i Group)
3Q2008
4Q2008
Up
Down
Mitel StrategicPartnershipsrsquoMS IBM and more
ldquoWe believe those vendors who are in a strong strategic position such as Cisco Avaya ALU Siemens ShoreTel and Mitel are in good shape to weather the present oppressive business environmentrdquo Synergy Research 2009
slide 8Mitel | Confidential
Market Trends
172 millionAmericans worked remotely at least one day per month for their employer in 2008 ndash up 72 from 2006
bull Advances in technology and globalization of operations is transforming the nature of work to a diverse set of highly mobile remote part-time and home-based employees
bull 63 of executives expect to work increasingly outside their groups locations and organizations working with teams in different locations
ldquoThe impact of an expanding remote workforce is far-reaching firms will expand their digital footprints examine their real estate travel and energy
policiesrdquo EIU 2007
Challengebull Working and maintaining communications with employees partners and
customers in remote locations
slide 9Mitel | Confidential
63 million
The number of US adults who telecommute will increase 57 from 39 million in 2009 to 63 million in 2016
Employees who telecommute between one and four days a week will account for 86 of the US workforce by 2016
More than 67 of US employees engage in virtual work Nearly half (46) are involved in virtual work at least once a week 14 do so daily
Challenges Effective international communication and information accessibility Ability to support complex interaction from remote locations Retention of skilled employees Environmental regulations
ldquoFuture employees will split their time working from the office the home and the roadrdquo ndash Forrester Research 2009
slide 10Mitel | Confidential
Percentage of employees who would support their organization investing in Telecollaboration
68
Benefits of Telecollaboration 71 of employees agree that video collaboration would help improve
communication
69 say it is the new way to meet and collaborate with clients and colleagues
69 view telecollaboration as a new way to meet and communicate with customers and colleagues
Challenges Effective communication and collaboration across remote sites High costs associated with hosted web conferencing High corporate travel costs Environmental regulations
Harris Decima (2009) Telecollaboration SurveyUS amp Canada
slide 11Mitel | Confidential
slide 12Mitel | Confidential
FinancialStaffing
BusinessCommunication Operations
CustomerFocus
Business Challenges
bull 24x7 Availabilitybull Multiple disparate
points of contactbull Flexible work
bull High annual mobility and conferencing costs
bull Complex hidden telecom fees
bull Separate voice data and wireless networks
bull Remote network accessbull Complex administrationbull Business continuity
bull Service qualitybull Relationship buildingbull Personalization
bull Sharing information across multiple sites
bull Handling peak call times
bull Customer metrics
slide 13Mitel | Confidential
MULTI-SITE COLLABORATION amp PRESENCE
Work without Boundaries One Connection
First Contact Resolution
MANAGED SERVICES
Reduced capital expenditures
SMOOTH MIGRATION amp LEGACY RESCUE
Server Consolidation and Software Only Options
Mitel Driving New Approaches to Growth
CapEx Reduction
OpEx Efficiencies
Future Proof Mitel Communications Director 5000 Communications Platform
SOLID FOUNDATION FOR GROWTH
Mitel Applications Suite amp Mitel Border Gateway
Integrated Business Applications
Extensive IP Wireless Digital amp Softphone Desktop
Productivity Gains
slide 14Mitel | Confidential
Laying a Foundation for GrowthYour Platform of Choice
slide 15Mitel | Confidential
Fall 2004
TDM to VOIP
Open OS to RT Open OS
Industry HW Support
SW Based Call Control
Desktop Virtualization
Data Center Virtualization
Mitel Business Communications LeadershipDeveloping the Future
Transition from TDM PBX switching to IP
Open OS to Real Time Open OS (Linux)
Support for Industry std Server HW (SUN IBM HP)
Development of SW based call control platform (MCD)
Virtualization leadership (MiCD)
slide 16Mitel | Confidential
Mitel Communications Director ndash Your Platform of Choice
Operates on a single industry standard server
Simplified customer deployment
Leverages existing infrastructure
Increases data center convergence
Future proof
Also available on Mitel 3300 ICP platform
Mitel Communications Director
Mitel 3300 ICPIBM ServersHP ServersSun Servers
Mitel Unified IP Client
Seamless mobility
Java card access to voice and data applications from anywhere
Cell phone integration
Presence enabled through Microsoft OCS
Secured teleworker
Energy efficient
Freedom to choose platform of choice
slide 17Mitel | Confidential
Mitel Communications Directorndash Your Platform of Choice
Mitel Communications Director Platform
Embedded Standard Unified Messaging auto-attendant ACD and WiFi and IP DECT wireless
Optional Standalone Applications
Mitel Application Suite (MAS)
Support standard APIs and third-party applications
IP Applications Desktop
Innovative IP Desktop Portfolio
ndash 5304 5312 5320 5324 5330 5340 5360 Cordless head and hand sets UIC 5610
ndash GigE WLAN stand
ndash Attendant 5540 Console
ndash UCA Softphone
Seamless IP networking across multiple sites
Hardware redundancy and software resiliency
IP trunking and SIP line side support
500+ telephony features
slide 18Mitel | Confidential
Mitel 5000 CP ndash Your Platform of Choice
Mitel 5000 Communications Platform
Base set of Embedded Applications
Optional Standalone Applications
Mitel Application Suite (MAS)
Hybrid Applications Desktop
Full IP amp Digital Desktop Portfolio
ndash 5312 5324 5330 5340 5304 5320
ndash 8528 8568
ndash Cordless head and hand sets
ndash GigE WLAN stand
ndash UC Advanced Console
Digital-IP Hybrid Solution
Supports up to 200 users
SIP Trunks
Flexible Migration Options
Secure amp Reliable
slide 19Mitel | Confidential
Fall 2004
Transition from TDM PBX switching to IP
Open OS to Real Time Open OS (Linux)
Support for Industry std Server HW (SUN IBM HP)
Development of SW based call control platform (MCD)
Virtualization leadership (MICD)
TDM to VOIP
Open OS to RT Open OS
Industry HW Support
SW Based Call Control
Desktop Virtualization
Data Center Virtualization
Mitel Business Communications LeadershipDeveloping the Future
slide 20Mitel | Confidential
Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
Seamless Mobility ndash Single Sign-on
Virtual Desktop Integration
Cell Phone Automatic Handoff (provider agnostic)
Secured and High Available Voice and Data Integrity
Energy Efficient ndash 7 watts for telephony and thin client
One Number One DesktopMultiple Devices
Mobile on the Road whileBroadcasting Corporate Identity
Home Office with Sun Global Desktop and Home phone
Corporate Office with Mitel UIC for Sun Ray Stand
Branch office with Sun Ray 270 and Navigator IP Phone
Reduces IT costs and enhances employee productivity
slide 21Mitel | Confidential
Fall 2004
Transition from TDM PBX switching to IP Open OS to Real Time Open OS (Linux) Support for Industry std Server HW (SUN IBM HP) Development of SW based call control platform (MCD) Virtualization leadership (MiCD)
TDM to VOIP
Open OS to RT Open OS
Industry HW Support
SW Based Call Control
Desktop Virtualization
Data Center Virtualization
Mitel Business Communications LeadershipDeveloping the Future
slide 22Mitel | Confidential
MCD MCD MCD MCDMCD MCD MCD MCD
Data Center Virtualization Consolidation
Virtualization technology leveraged to provide software portability
ndash Identical software used across many platforms
Concept extended to replicate instances
ndash Industry power curves used to drive capacity
Ideal data center fit for both enterprise and service providers
ndash IP Telephony delivered in the CloudHigh Availability Industry Standard
PlatformMitel 3300 ICP
Mitel Communications DirectorMCD MCD MCD MCD
Hypervisor
Delivers platform compatibility together with scalability and density
slide 23Mitel | Confidential
Mitel and VMware Partnership
Global Leader in Virtualization Solutions
Joint solution release date calendar Q1 2010
85 overall market share
97 market share of F1000
40 countries with over 22000 channel partners
slide 24Mitel | Confidential
Virtualization of Mitel Applications
Mitel UC applications on Industry Standard Servers in a virtualized data centre
ndash Consolidation of voice and non-voice applications
ndash Capital cost savings due to a reduction in server hardware and real estate
ndash Operational cost savings due to reduction in power and server provisioning costs
ndash Efficiencies in data centre management such as time savings for provisioning servers and disaster recovery
By breaking down the barriers between the
lsquotelecom closetrsquo and the data centre IT managers can significantly reduce costs and improve operations
slide 25Mitel | Confidential
Solutions PortfolioApplications Overview
slide 26Mitel | Confidential
Mitel SpeechAuto-Attendant
Mitel Teleworker Solution
Mitel UnifiedCommunicatorreg (UC)
Mobile
Mitel NuPointUnified
Messagingtrade (UM) Standard Edition
Mitel Audioamp Web
Conferencing (AWC)
MitelBusiness
Dashboard
Mitel Customer Service Manager
Mitel Applications SuiteBusiness Communications Made Simple
Simplicity Single UC portal Server consolidation
Flexibility Scalable up to 1000 users Range of applications
Choice IP PBX platform
(MCD 5000 CP Axxess) Software only
(Sun IBMreg HP Dellreg) MAS Small Business
Appliance Server Appliance (3300 ICP 5000 CP)
Axxess supported on MAS 20
Mitelreg Applications
Suite
Consolidated FootprintIntegrated Administration
Consistent User Experience
slide 27Mitel | Confidential
Mitel Applications SuiteHitting the SMB ldquoSuiterdquo Spot
Calendar Year
MA
S G
loba
l Rev
enue
2Q 2008 2Q 2009
MAS Growth
Sales of the Mitel Applications Suite (MAS) contributed to a strong growth over the past year
slide 28Mitel | Confidential
Driving Strong Customer Attachment
Witnessed a 20 application attachment rate relative to the Mitel Communications Director (MCD)
Audio amp Web Conferencing and NuPoint UM leading the way
MAS attachment rate over past year
0
2
4
6
8
10
12
14
16
18
20
2Q08 3Q08 4Q08 1Q09 2Q09
slide 29Mitel | Confidential
Mitel Border Gateway
Consolidated multi-service server
Secure trusted connectivity between LAN and Public Internet
Allows Mitel IP-PBX to work seamlessly behind company firewall
Turns any phone in to a teleworker
Customer collaboration
Home Remote office
Road Warrior
Off-site Contact Center Agent
Corporate LANWAN
Public Internet
SIP Service Provider
Mitel Border Gateway
Teleworker Service
SIP Trunk Proxy Service
Application Web Proxy Service
Ensure the deployment of secure external and internal workspaces
slide 30Mitel | Confidential
Solutions Tailored to Fit Your Needs
On-site Service amp SupportNeed to work both inside or outside of the corporate network (customer site supplier office warehouse)
Office Administrator Customer ServiceMultiple support roles main customer service and access point to the business
Constantly on the go work 24x7 require immediate access to corporate customer supplier information
Knowledge Worker ManagerRemote Home OfficeMulti-tasking work from home after hours to support global requirements
IT ManagerMultiple technology hats ndash voice and data requires easy to install and manage solutions do more with less
Senior Executive
SalesNeed to work both inside or outside of the corporate network (customer site)
slide 31Mitel | Confidential
Senior Executives Sales
Perfect forbull Out of the office 90 of the timebull Requires real time access to
corporate databull Need to communicate with
knowledge workers partners customers 24x7
NuPoint Unified Messaging Ability to pick up messages
while on the go
One common solution
ndash Unified messaging enhanced voice features and text to speech
ndash Microsoft integration
ndash Inbound and outbound fax
UC Mobile Client Single point of contact single
voicemail
Turn a mobile device in to a business extension with 4 or 5 digit dialing mobile contacts dialing
PBX Feature GUI
Remote user management
Seamlessly transfer call from mobile to desk phone with a single key
Significantly reduce wireless long distance costs
One Connection No Limits
slide 32Mitel | Confidential
New Dynamic Extension ndash Now even easier
Available with MCD 41
ndash Enhanced mobile outbound dialing with auto authentication and call back validation
How it works
ndash Put an ldquoXrsquo before all your business calls from BlackBerryreg devices with Smart Dialing feature configured
ndash Select business contact
ndash You are connected
ndash Call back validation optional
ndash Make another call from corporate network when done
slide 33Mitel | Confidential
Knowledge Workers
Teleworker
Increase employee availability and company accessibility
ndash Extend pbx to remote home offices to enable flexible work
ndash Use a standard Mitel IP phone or Mitel Unified Communicator Advanced Soft phone
Reduce mobile and long distance phone charges for teleworkers
Secure
ndash NO VPN requirement
Unified CommunicatorAdvanced
Desktop client soft phone
Get to business over distance
ndash Presence video collab web collab single point of communication on the desktop
Open Integration with Microsoft IBM Lotus plus open API
Audio and WebConferencing
Reduce travel time and expenses
Eliminate costly hosted services expenses
Share sensitive information in a secure workspace
Track and bill client calls
Mitel IP Unified Client for Sun Raytrade
Seamless Mobility
Simplified Management
Lowered TCO
Enhanced Reliability
Freedom to Collaborate From Anywhere
Perfect forbull Predominately office based ndash a corridor warriorbull National and international travel likelybull Multi-tasking work off-site or after hours bull Need immediate communications with individuals or
groups internal and external
slide 34Mitel | Confidential
Customer Service and Support
Contact CenterSolutions
Build customer relationships
Drive agent and supervisor productivity
Optimize contact center operations with historical and real-time reporting Perfect for
bull Desk based but not necessarily office site basedbull Need to access internal resources and customer
information quickly
Increase Customer Satisfaction
slide 35Mitel | Confidential
Office Administrator Receptionist
Speech Auto Attendant
Facilitate 24 x 7 access to information
ndash Routing by employee name department name or a telephone number
ndash Enhance contact information through personal IVR
Improves return on investment
ndash Reduce the number of trunks required to support incoming calls
Customer Service Manager
Optimize customer experience and business efficiencies
Serve customers in the medium of choice
Self serve options for improved accessibility
Improve call resolution with CRM integration
Capitalize on up sell opportunities with out bound dialing
Perfect forbull Desk based bull Multiple support roles main customer service
and access point to the businessbull Need quick access to internal information
Work More Effectively
slide 36Mitel | Confidential
Internal IT Department
Enterprise ManagementSolutions
Seamless Single Point Provisioning
Manage all applications users and end points
Speed Up Tasks Eliminate Repetitive Tasks
Increase Accuracy Reliability and Availability
Remote Support
24x7 health monitoring of remote Mitel platforms
Secure VPN and dialup access
Reduced service truck rolls
Improve IT service
Faster service response times
Pro-active fault resolution
Increase system availability
Mitel Application Suite
Single Server
Single Install
Consolidated Administration Across Applications and Users
Standard templates
Perfect forbull Multiple technology hats ndash voice
and databull Requires easy to install and
manage solutionsbull Has to do more with less
Business Dashboard
Optimize use of employee and system resources
Measure customer response to marketing campaigns
Monitor employee performance for operational improvement
Historical and real-time reporting
Simplified Administration
slide 37Mitel | Confidential
slide 38Mitel | Confidential
Unified CommunicatorAdvanced
slide 39Mitel | Confidential
Mitel applicationsndash AWC NuPoint Teleworker
MCD Mitel 5000
Microsoft ndash Click to call from IE Word
Outlook
ndash Calendar
ndash Contacts
IBM Lotus Notes ndash Click to dial collaborate
ndash Contacts
Other PIM integrationndash ACT
slide 40Mitel | Confidential
Integrated video conferencing and collaboration
Full HD solution
Mitel Telecollaboration Solution
Simple
Quality
Software-based Telecollaboration
Software solution priced for all customersROI
Low bandwidth and high toleranceNetwork
Optimization
slide 41Mitel | Confidential
Solution Components
HD Monitors
Speakers(for stereo or spatial sound)
Server- Video Codec- Audio Bridge- Session Controller
HD Cameras(bottom of each monitor)
slide 41Mitel | Confidential
Spatial Wideband Audio Acquisition Unit(Beam forming Mic Array)
SIP PhoneWith VoiceFirst Application
slide 42Mitel | Confidential
Desktop Portfolio
slide 43Mitel | Confidential
Leadership in Design and Functionality
slide 44Mitel | Confidential
53025304
5330
5340
5324
IP Phone Portfolio
5312
NewNew 5360
NewNew 5320
bull Dual-port two-line IP phone supports compression
bull Basic telephony amp messaging
bull Entry levelbull Self labeling bull Large displaybull 8 buttons
bull large graphics backlit displaybull 24 programmable self-
labeling keys
bull Dual-port multi-line display IP speakerphone
bull User-programmable features
bull Dual-port multi-line display IP speakerphone
bull User programmable features
bull Large graphics backlit display
bull Dual-mode protocol SIP MiNet
bull Wideband audio supportbull HTML applications toolkit
built inbull 48 programmable self-
labeling keys with one-touch access
bull Color IP phone bull HTML toolkit for
graphically rich applications
bull Touch screen includes keyboard and volume control
bull ldquoSidebarrdquo provides access to applications
bull Physical integration with a PCbull Integrated to MS Office desktopbull Provide at-a-glance contacts
Navigator
slide 45Mitel | Confidential
Mitel Live Content Creator
End User Personalized Live Rich Media Content
Workgroup Rich Media Content delivery to user community
ndash Simple content creation using standard 3rd party blogging tools
ndash On-the-fly content updates
Personalized live rich media content on the phone
slide 46Mitel | Confidential
Wireless Portfolio
slide 47Mitel | Confidential
Wireless LAN Stand
Converts a desktop phone to a wireless device
Connected to an IP phone ndash serves as an access point for 6 wireless IP phones
Connect a PC to 2nd port for wireless data access
WiredWireless
LAN
Stand as
Access Point
Wireless Client
Wireless Client
Wireless Client
Wireless Client
Wireless ClientWireless
Client
Having trouble communicating between buildings that may not be wired
slide 48Mitel | Confidential
Cordless Handset Headset for 5330 and 5340 IP phones
Improve mobility and productivity
Mobility within 100 meters range from the phone
Leader in acoustic quality
ndash DECT technology ndash higher quality voice density and less interference than Bluetooth
slide 49Mitel | Confidential
WiFi Integration
SpectraLink e340 h340 i640
ndash Full MCD platform integration
ndash Handsets can be hot desks or ACD agents Keyline support
SpectraLink 80208030 r3
ndash Direct MCD SIP integration
ndash 80211 abg support
Ascom i75
ndash Direct MCD SIP integration
App and Middleware support
ndash Messaging Location PTT
slide 50Mitel | Confidential
IP-DECT Integration
MCD Integration
ndash Feature rich SIP integration
ndash Desktop twinned via Dynamic Extension
Enterprise grade Handsets and Accessories
ndash Office Retail 5602 5603
ndash Healthcare 5604
ndash Industrial 5606 5606-Alarm
Messaging and Services
ndash Phonebook Alarms Messaging Location
ndash 3rd-party App and middleware support
slide 51Mitel | Confidential
SIP Solutions
slide 52Mitel | Confidential
Mitel Commitment to SIPIncreased Application Value Deployment Flexibility and Choice
The Promise of SIP
Standardizes VoIP communication into a single protocol
Enables vendor interoperability of traditional telephony elements
Enables standards-based application integration
Reduces costs
The Reality of SIP
Still an evolving standard
Interoperability canrsquot be assumed it needs to be tested
Mitel SIP Center of Excellence
ndash Validation of Mitel solution SIP interoperation with third-party
ndash Network devicesndash Endpointsndash Service provider network configurations
slide 53Mitel | Confidential
3300 Embedded Voice Mail
NuPoint UM
Unified Communicator
Teleworker Solution
3rd party application servers
Mitel Commitment to SIP Support
SIP Lineside Applications
Mitel MiNETSIP Dual-mode sets
SIP Phones
SIP Softphones
Wireless (WiFi and IP DECT) SIP Phones
Gateways amp Analog Adaptors
Mitel Communications Director
Service Provider Networks
ndash Softswitches
ndash Gateways
ndash Session Border Controllers
ndash Firewalls
SIP interconnect to PSTN
SIP interconnect to other PBXs
SIP Trunking
slide 54Mitel | Confidential
Net Solutions Managed Servicesand Partnerships
slide 55Mitel | Confidential
Mitel NetSolutionsreg
Wide Area Networks (CLEC Services)
Complete local long distance Internet access and complex data network offerings
Industry leading customer support
Local regional national and international solutions
Solutions include
ndash Local services ndash PSTN and SIP services
ndash WAN technologies ndash MPLS VPLS Optical Ethernet
ndash Hosted solutions ndash Network management Audio and Web collaboration
Current CLEC Certifications
Pending CLEC CertificationsRevised 2009
slide 56Mitel | Confidential
Managed Services
Differentiated program addressing total cost of ownership
Merges business applications services and support to address unique business models
End-to-end communications services and solutions from a single vendor
Ability to add and adapt to emerging technologies
Strategically connects financial and application objectives in a long term service and support relationship
ldquo For organizations seeking conservation of capital and a fixed monthly bill Mitel offers its unique managed services program ndash Gartner Grouprdquo
slide 57Mitel | Confidential
Consistent Exceptional Customer Satisfaction
Unparallel Customer Satisfaction Rate of 97
slide 58Mitel | Confidential
Mitel TotalSolution Managed Services Portfolio
Complete Sourcing Support Consulting and Financing
Convert capital cost to operational expenditure
Fixed Costs for Up to Eight Years
Simple Administration
Managed Growth
Peace of Mind
Focus on establishing your business
slide 59Mitel | Confidential
Partner Focus
HP ProCurve Best of breed networkvoice offering
Microsoft LCS to OCS to Exchange 2007 and beyond
Sun Microsystems Desktop Data Center virtualization
VMWare Expansion of virtualization market
Strategic Partners
slide 60Mitel | Confidential
Why Mitel
slide 61Mitel | Confidential
Software centricYour choice of software ndash simplifying
managementsupport
HTML amp Custom Apps
Legacy Rescue
UCAdvanced applications focus
Industry specific IP Phone html applications
IP enable outdated infrastructure without replacing any hardware
Single portal to launch apps that fit differentiated users
The MarketLeader
The Customer Benefit
Strategic Partnerships Desktop amp data center virtualization amp OCS Sametime integration
slide 62Mitel | Confidential
Why Mitel
Our global customer base spans multiple industry sectors
slide 63Mitel | Confidential
MOTOROLA
Why Mitel
slide 64Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The Mitel solution is very flexible and provides us with the framework to deploy applications in the futureldquo
We now deliver an exceptional service and have been able to expand by the planned 50 without it impacting on customer serviceldquo
The Mitel system has been in place for about two years - It just worksldquo
We run a small but dynamic business and Mitels IP technology and Teleworker solution stretch across the globe with us
N Mackrill CEO
CommonTime
S Saunders VP Corporate Operations
Carlson Wagonlit Travel
We used to spend nearly $18000 each quarter on service calls With Mitel we have even been able to scale back our IT support by one headcount due to the remote management featuresldquo
S RigbyOperations Director
Broker Assistance Limited
This system is efficient we get up to 90 of the calls to the right desk with the correct record on-screen as the calls are answeredldquo
M SharpPractice Manager
Northgate Medical Centre
C GibbonsInformation Systems Manager
Appliance SmartD ThomasIT Administrator
Quirk Auto Dealers
slide 65Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The rollout has been so successful in Europe that the Mitel product set has become our global standardrdquo
We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safetyldquo
ldquoMitel rose above the competition with a solution that is scalable and cost-effectiveldquo
ldquoWithout Mitelrsquos thorough understanding of our needs Irsquom not sure we would have seen this project to through to the end
S Senicourt Director of Telecommunications
AuchanG Schrils VP Technology and Services
Intercontinental Hotels Group
ldquoWith Mitelrsquos IP Solution we have converged and future-proofed our voice and data networks while delivering a wide range of hospitality-specific telephony featureshelliprdquo
R W RuncieCIO
CPS
ldquoAfter careful analysis we new Mitelrsquos solution was the only one that could do the jobldquo
L JohanssonManager of IP Telephony ServicesMedQuist
N WrightTelecommunications Manager
SSA Global
D ZimmermanCIO
Arbyrsquos Restaurant Group Inc
ldquoMitels attack into larger enterprise environments has yielded positive contact
center results The company reports that in FY 2009 (which ends June 30)
they sold three times as many contact centers of over 150 seats as they did in
FY 2008rdquo ~Sheila McGee-Smith McGee-Smith Analytics No Jitter The Mitel (Contact Center)
Story June 29 2009
Mitel was the first to announce virtualizing real-time voice applications to
leverage industry standard servers based on its relationship with VMWareldquo
~ Blair Pleasant COMMfusion No Jitter - Its A Mad Mad Virtual World Oct 21 2009
A plethora of advanced UC and collaboration solutions offered by communication
vendors are looking to address the same business needs and challenges Yet Mitel
has remained at the forefront of technology innovation hellip the integration of video
conferencing with collaboration (file sharing etc) is a valuable feature that
provides users with a more comprehensive collaborative experienceldquo ~ Elka Popova
Frost amp Sullivan Mitel Enhances its UC and Collaboration Portfolio Sep 23 2009
slide 66Mitel | Confidential
Mitel has a good vision of where its going and over time I think well see it play a much bigger role in the evolution of the telecom sector than Nortelldquo Zeus Kerravala Yankee Group
Mitelrsquos strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market Gartner
ldquoGiven that UC has been central to Mitelrsquos value proposition for several years while many segment competitors have only incorporated it into their positioning over the past 18 months the business-driven benefits resulting from these applications remain key differentiatorsrdquo ~ Intellicom Analytics July 2008
slide 67Mitel | Confidential
Thank you
Rylan Harrisrylan_harrismitelcom240-387-4559
- Mitel Corporate Overview
- About Us
- Mitel Global Market Share
- Slide 4
- Slide 5
- Market Share ndash United States SMB IP Telephony Lines Shipped 2008
- Increased Market Share
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Business Challenges
- Mitel Driving New Approaches to Growth
- Slide 14
- Mitel Business Communications Leadership Developing the Future
- Mitel Communications Director ndash Your Platform of Choice
- Mitel Communications Directorndash Your Platform of Choice
- Mitel 5000 CP ndash Your Platform of Choice
- Slide 19
- Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
- Slide 21
- Data Center Virtualization Consolidation
- Mitel and VMware Partnership
- Virtualization of Mitel Applications
- Slide 25
- Mitel Applications Suite Business Communications Made Simple
- Mitel Applications Suite Hitting the SMB ldquoSuiterdquo Spot
- Driving Strong Customer Attachment
- Mitel Border Gateway
- Solutions Tailored to Fit Your Needs
- Senior Executives Sales
- New Dynamic Extension ndash Now even easier
- Knowledge Workers
- Customer Service and Support
- Office Administrator Receptionist
- Internal IT Department
- Slide 37
- Unified Communicator Advanced
- Slide 39
- Mitel Telecollaboration Solution
- Solution Components
- Slide 42
- Leadership in Design and Functionality
- IP Phone Portfolio
- Mitel Live Content Creator
- Slide 46
- Wireless LAN Stand
- Cordless Handset Headset for 5330 and 5340 IP phones
- WiFi Integration
- IP-DECT Integration
- Slide 51
- Mitel Commitment to SIP Increased Application Value Deployment Flexibility and Choice
- Mitel Commitment to SIP Support
- Slide 54
- Mitel NetSolutionsreg Wide Area Networks (CLEC Services)
- Managed Services
- Consistent Exceptional Customer Satisfaction
- Mitel TotalSolution Managed Services Portfolio
- Strategic Partners
- Slide 60
- Slide 61
- Why Mitel
- Why Mitel
- What CUSTOMERS are ldquoSaying helliprdquo
- Slide 65
- Slide 66
- Slide 67
- Thank you Rylan Harris rylan_harrismitelcom 240-387-4559
-
slide 4Mitel | Confidential
Market Share ndash Global
58
Cisco
NEC
160
Alcatel-Lucent
123
Other
Mitel
186Nortel80
Avaya
97
88
Enterprise IP Telephony Ports Shipped 3rd Quarter 20082nd Quarter 2009
66
Siemens 139 Aastra
69
Source Q2 2009 Enterprise VOIP WW Market Shares Synergy Research Group
slide 5Mitel | Confidential
Market Share ndash United States
85
Cisco
NEC
185
Toshiba
185
Other
Mitel
296
Nortel
54
Avaya 86
109
Converged (IP) System Lines Shipped 3rd Quarter 20081st Quarter 2009
101
Source InfoTrack for Enterprise Communications Q3 2008 Market Analysis InfoTech
slide 6Mitel | Confidential
155
Cisco
NEC
82
Toshiba
125
Other
Mitel
119
Nortel129
Avaya
141
249
Source InfoTrack for Unified Communications 2008 SMB Market Analysis InfoTech Sept 2008
Market Share ndash United StatesSMB IP Telephony Lines Shipped 2008
slide 7Mitel | Confidential
Increased Market Share
Only two companies increased market share significantly Mitel and Cisco
In the face of downward pressure Mitel market share increased 08
0
5
10
15
20
25
30
35
40
Cisco Avaya Nortel Mitel NEC Toshiba ShoreTel Others
US Converged New Lines Shipped 2008 (T3i Group)
3Q2008
4Q2008
Up
Down
Mitel StrategicPartnershipsrsquoMS IBM and more
ldquoWe believe those vendors who are in a strong strategic position such as Cisco Avaya ALU Siemens ShoreTel and Mitel are in good shape to weather the present oppressive business environmentrdquo Synergy Research 2009
slide 8Mitel | Confidential
Market Trends
172 millionAmericans worked remotely at least one day per month for their employer in 2008 ndash up 72 from 2006
bull Advances in technology and globalization of operations is transforming the nature of work to a diverse set of highly mobile remote part-time and home-based employees
bull 63 of executives expect to work increasingly outside their groups locations and organizations working with teams in different locations
ldquoThe impact of an expanding remote workforce is far-reaching firms will expand their digital footprints examine their real estate travel and energy
policiesrdquo EIU 2007
Challengebull Working and maintaining communications with employees partners and
customers in remote locations
slide 9Mitel | Confidential
63 million
The number of US adults who telecommute will increase 57 from 39 million in 2009 to 63 million in 2016
Employees who telecommute between one and four days a week will account for 86 of the US workforce by 2016
More than 67 of US employees engage in virtual work Nearly half (46) are involved in virtual work at least once a week 14 do so daily
Challenges Effective international communication and information accessibility Ability to support complex interaction from remote locations Retention of skilled employees Environmental regulations
ldquoFuture employees will split their time working from the office the home and the roadrdquo ndash Forrester Research 2009
slide 10Mitel | Confidential
Percentage of employees who would support their organization investing in Telecollaboration
68
Benefits of Telecollaboration 71 of employees agree that video collaboration would help improve
communication
69 say it is the new way to meet and collaborate with clients and colleagues
69 view telecollaboration as a new way to meet and communicate with customers and colleagues
Challenges Effective communication and collaboration across remote sites High costs associated with hosted web conferencing High corporate travel costs Environmental regulations
Harris Decima (2009) Telecollaboration SurveyUS amp Canada
slide 11Mitel | Confidential
slide 12Mitel | Confidential
FinancialStaffing
BusinessCommunication Operations
CustomerFocus
Business Challenges
bull 24x7 Availabilitybull Multiple disparate
points of contactbull Flexible work
bull High annual mobility and conferencing costs
bull Complex hidden telecom fees
bull Separate voice data and wireless networks
bull Remote network accessbull Complex administrationbull Business continuity
bull Service qualitybull Relationship buildingbull Personalization
bull Sharing information across multiple sites
bull Handling peak call times
bull Customer metrics
slide 13Mitel | Confidential
MULTI-SITE COLLABORATION amp PRESENCE
Work without Boundaries One Connection
First Contact Resolution
MANAGED SERVICES
Reduced capital expenditures
SMOOTH MIGRATION amp LEGACY RESCUE
Server Consolidation and Software Only Options
Mitel Driving New Approaches to Growth
CapEx Reduction
OpEx Efficiencies
Future Proof Mitel Communications Director 5000 Communications Platform
SOLID FOUNDATION FOR GROWTH
Mitel Applications Suite amp Mitel Border Gateway
Integrated Business Applications
Extensive IP Wireless Digital amp Softphone Desktop
Productivity Gains
slide 14Mitel | Confidential
Laying a Foundation for GrowthYour Platform of Choice
slide 15Mitel | Confidential
Fall 2004
TDM to VOIP
Open OS to RT Open OS
Industry HW Support
SW Based Call Control
Desktop Virtualization
Data Center Virtualization
Mitel Business Communications LeadershipDeveloping the Future
Transition from TDM PBX switching to IP
Open OS to Real Time Open OS (Linux)
Support for Industry std Server HW (SUN IBM HP)
Development of SW based call control platform (MCD)
Virtualization leadership (MiCD)
slide 16Mitel | Confidential
Mitel Communications Director ndash Your Platform of Choice
Operates on a single industry standard server
Simplified customer deployment
Leverages existing infrastructure
Increases data center convergence
Future proof
Also available on Mitel 3300 ICP platform
Mitel Communications Director
Mitel 3300 ICPIBM ServersHP ServersSun Servers
Mitel Unified IP Client
Seamless mobility
Java card access to voice and data applications from anywhere
Cell phone integration
Presence enabled through Microsoft OCS
Secured teleworker
Energy efficient
Freedom to choose platform of choice
slide 17Mitel | Confidential
Mitel Communications Directorndash Your Platform of Choice
Mitel Communications Director Platform
Embedded Standard Unified Messaging auto-attendant ACD and WiFi and IP DECT wireless
Optional Standalone Applications
Mitel Application Suite (MAS)
Support standard APIs and third-party applications
IP Applications Desktop
Innovative IP Desktop Portfolio
ndash 5304 5312 5320 5324 5330 5340 5360 Cordless head and hand sets UIC 5610
ndash GigE WLAN stand
ndash Attendant 5540 Console
ndash UCA Softphone
Seamless IP networking across multiple sites
Hardware redundancy and software resiliency
IP trunking and SIP line side support
500+ telephony features
slide 18Mitel | Confidential
Mitel 5000 CP ndash Your Platform of Choice
Mitel 5000 Communications Platform
Base set of Embedded Applications
Optional Standalone Applications
Mitel Application Suite (MAS)
Hybrid Applications Desktop
Full IP amp Digital Desktop Portfolio
ndash 5312 5324 5330 5340 5304 5320
ndash 8528 8568
ndash Cordless head and hand sets
ndash GigE WLAN stand
ndash UC Advanced Console
Digital-IP Hybrid Solution
Supports up to 200 users
SIP Trunks
Flexible Migration Options
Secure amp Reliable
slide 19Mitel | Confidential
Fall 2004
Transition from TDM PBX switching to IP
Open OS to Real Time Open OS (Linux)
Support for Industry std Server HW (SUN IBM HP)
Development of SW based call control platform (MCD)
Virtualization leadership (MICD)
TDM to VOIP
Open OS to RT Open OS
Industry HW Support
SW Based Call Control
Desktop Virtualization
Data Center Virtualization
Mitel Business Communications LeadershipDeveloping the Future
slide 20Mitel | Confidential
Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
Seamless Mobility ndash Single Sign-on
Virtual Desktop Integration
Cell Phone Automatic Handoff (provider agnostic)
Secured and High Available Voice and Data Integrity
Energy Efficient ndash 7 watts for telephony and thin client
One Number One DesktopMultiple Devices
Mobile on the Road whileBroadcasting Corporate Identity
Home Office with Sun Global Desktop and Home phone
Corporate Office with Mitel UIC for Sun Ray Stand
Branch office with Sun Ray 270 and Navigator IP Phone
Reduces IT costs and enhances employee productivity
slide 21Mitel | Confidential
Fall 2004
Transition from TDM PBX switching to IP Open OS to Real Time Open OS (Linux) Support for Industry std Server HW (SUN IBM HP) Development of SW based call control platform (MCD) Virtualization leadership (MiCD)
TDM to VOIP
Open OS to RT Open OS
Industry HW Support
SW Based Call Control
Desktop Virtualization
Data Center Virtualization
Mitel Business Communications LeadershipDeveloping the Future
slide 22Mitel | Confidential
MCD MCD MCD MCDMCD MCD MCD MCD
Data Center Virtualization Consolidation
Virtualization technology leveraged to provide software portability
ndash Identical software used across many platforms
Concept extended to replicate instances
ndash Industry power curves used to drive capacity
Ideal data center fit for both enterprise and service providers
ndash IP Telephony delivered in the CloudHigh Availability Industry Standard
PlatformMitel 3300 ICP
Mitel Communications DirectorMCD MCD MCD MCD
Hypervisor
Delivers platform compatibility together with scalability and density
slide 23Mitel | Confidential
Mitel and VMware Partnership
Global Leader in Virtualization Solutions
Joint solution release date calendar Q1 2010
85 overall market share
97 market share of F1000
40 countries with over 22000 channel partners
slide 24Mitel | Confidential
Virtualization of Mitel Applications
Mitel UC applications on Industry Standard Servers in a virtualized data centre
ndash Consolidation of voice and non-voice applications
ndash Capital cost savings due to a reduction in server hardware and real estate
ndash Operational cost savings due to reduction in power and server provisioning costs
ndash Efficiencies in data centre management such as time savings for provisioning servers and disaster recovery
By breaking down the barriers between the
lsquotelecom closetrsquo and the data centre IT managers can significantly reduce costs and improve operations
slide 25Mitel | Confidential
Solutions PortfolioApplications Overview
slide 26Mitel | Confidential
Mitel SpeechAuto-Attendant
Mitel Teleworker Solution
Mitel UnifiedCommunicatorreg (UC)
Mobile
Mitel NuPointUnified
Messagingtrade (UM) Standard Edition
Mitel Audioamp Web
Conferencing (AWC)
MitelBusiness
Dashboard
Mitel Customer Service Manager
Mitel Applications SuiteBusiness Communications Made Simple
Simplicity Single UC portal Server consolidation
Flexibility Scalable up to 1000 users Range of applications
Choice IP PBX platform
(MCD 5000 CP Axxess) Software only
(Sun IBMreg HP Dellreg) MAS Small Business
Appliance Server Appliance (3300 ICP 5000 CP)
Axxess supported on MAS 20
Mitelreg Applications
Suite
Consolidated FootprintIntegrated Administration
Consistent User Experience
slide 27Mitel | Confidential
Mitel Applications SuiteHitting the SMB ldquoSuiterdquo Spot
Calendar Year
MA
S G
loba
l Rev
enue
2Q 2008 2Q 2009
MAS Growth
Sales of the Mitel Applications Suite (MAS) contributed to a strong growth over the past year
slide 28Mitel | Confidential
Driving Strong Customer Attachment
Witnessed a 20 application attachment rate relative to the Mitel Communications Director (MCD)
Audio amp Web Conferencing and NuPoint UM leading the way
MAS attachment rate over past year
0
2
4
6
8
10
12
14
16
18
20
2Q08 3Q08 4Q08 1Q09 2Q09
slide 29Mitel | Confidential
Mitel Border Gateway
Consolidated multi-service server
Secure trusted connectivity between LAN and Public Internet
Allows Mitel IP-PBX to work seamlessly behind company firewall
Turns any phone in to a teleworker
Customer collaboration
Home Remote office
Road Warrior
Off-site Contact Center Agent
Corporate LANWAN
Public Internet
SIP Service Provider
Mitel Border Gateway
Teleworker Service
SIP Trunk Proxy Service
Application Web Proxy Service
Ensure the deployment of secure external and internal workspaces
slide 30Mitel | Confidential
Solutions Tailored to Fit Your Needs
On-site Service amp SupportNeed to work both inside or outside of the corporate network (customer site supplier office warehouse)
Office Administrator Customer ServiceMultiple support roles main customer service and access point to the business
Constantly on the go work 24x7 require immediate access to corporate customer supplier information
Knowledge Worker ManagerRemote Home OfficeMulti-tasking work from home after hours to support global requirements
IT ManagerMultiple technology hats ndash voice and data requires easy to install and manage solutions do more with less
Senior Executive
SalesNeed to work both inside or outside of the corporate network (customer site)
slide 31Mitel | Confidential
Senior Executives Sales
Perfect forbull Out of the office 90 of the timebull Requires real time access to
corporate databull Need to communicate with
knowledge workers partners customers 24x7
NuPoint Unified Messaging Ability to pick up messages
while on the go
One common solution
ndash Unified messaging enhanced voice features and text to speech
ndash Microsoft integration
ndash Inbound and outbound fax
UC Mobile Client Single point of contact single
voicemail
Turn a mobile device in to a business extension with 4 or 5 digit dialing mobile contacts dialing
PBX Feature GUI
Remote user management
Seamlessly transfer call from mobile to desk phone with a single key
Significantly reduce wireless long distance costs
One Connection No Limits
slide 32Mitel | Confidential
New Dynamic Extension ndash Now even easier
Available with MCD 41
ndash Enhanced mobile outbound dialing with auto authentication and call back validation
How it works
ndash Put an ldquoXrsquo before all your business calls from BlackBerryreg devices with Smart Dialing feature configured
ndash Select business contact
ndash You are connected
ndash Call back validation optional
ndash Make another call from corporate network when done
slide 33Mitel | Confidential
Knowledge Workers
Teleworker
Increase employee availability and company accessibility
ndash Extend pbx to remote home offices to enable flexible work
ndash Use a standard Mitel IP phone or Mitel Unified Communicator Advanced Soft phone
Reduce mobile and long distance phone charges for teleworkers
Secure
ndash NO VPN requirement
Unified CommunicatorAdvanced
Desktop client soft phone
Get to business over distance
ndash Presence video collab web collab single point of communication on the desktop
Open Integration with Microsoft IBM Lotus plus open API
Audio and WebConferencing
Reduce travel time and expenses
Eliminate costly hosted services expenses
Share sensitive information in a secure workspace
Track and bill client calls
Mitel IP Unified Client for Sun Raytrade
Seamless Mobility
Simplified Management
Lowered TCO
Enhanced Reliability
Freedom to Collaborate From Anywhere
Perfect forbull Predominately office based ndash a corridor warriorbull National and international travel likelybull Multi-tasking work off-site or after hours bull Need immediate communications with individuals or
groups internal and external
slide 34Mitel | Confidential
Customer Service and Support
Contact CenterSolutions
Build customer relationships
Drive agent and supervisor productivity
Optimize contact center operations with historical and real-time reporting Perfect for
bull Desk based but not necessarily office site basedbull Need to access internal resources and customer
information quickly
Increase Customer Satisfaction
slide 35Mitel | Confidential
Office Administrator Receptionist
Speech Auto Attendant
Facilitate 24 x 7 access to information
ndash Routing by employee name department name or a telephone number
ndash Enhance contact information through personal IVR
Improves return on investment
ndash Reduce the number of trunks required to support incoming calls
Customer Service Manager
Optimize customer experience and business efficiencies
Serve customers in the medium of choice
Self serve options for improved accessibility
Improve call resolution with CRM integration
Capitalize on up sell opportunities with out bound dialing
Perfect forbull Desk based bull Multiple support roles main customer service
and access point to the businessbull Need quick access to internal information
Work More Effectively
slide 36Mitel | Confidential
Internal IT Department
Enterprise ManagementSolutions
Seamless Single Point Provisioning
Manage all applications users and end points
Speed Up Tasks Eliminate Repetitive Tasks
Increase Accuracy Reliability and Availability
Remote Support
24x7 health monitoring of remote Mitel platforms
Secure VPN and dialup access
Reduced service truck rolls
Improve IT service
Faster service response times
Pro-active fault resolution
Increase system availability
Mitel Application Suite
Single Server
Single Install
Consolidated Administration Across Applications and Users
Standard templates
Perfect forbull Multiple technology hats ndash voice
and databull Requires easy to install and
manage solutionsbull Has to do more with less
Business Dashboard
Optimize use of employee and system resources
Measure customer response to marketing campaigns
Monitor employee performance for operational improvement
Historical and real-time reporting
Simplified Administration
slide 37Mitel | Confidential
slide 38Mitel | Confidential
Unified CommunicatorAdvanced
slide 39Mitel | Confidential
Mitel applicationsndash AWC NuPoint Teleworker
MCD Mitel 5000
Microsoft ndash Click to call from IE Word
Outlook
ndash Calendar
ndash Contacts
IBM Lotus Notes ndash Click to dial collaborate
ndash Contacts
Other PIM integrationndash ACT
slide 40Mitel | Confidential
Integrated video conferencing and collaboration
Full HD solution
Mitel Telecollaboration Solution
Simple
Quality
Software-based Telecollaboration
Software solution priced for all customersROI
Low bandwidth and high toleranceNetwork
Optimization
slide 41Mitel | Confidential
Solution Components
HD Monitors
Speakers(for stereo or spatial sound)
Server- Video Codec- Audio Bridge- Session Controller
HD Cameras(bottom of each monitor)
slide 41Mitel | Confidential
Spatial Wideband Audio Acquisition Unit(Beam forming Mic Array)
SIP PhoneWith VoiceFirst Application
slide 42Mitel | Confidential
Desktop Portfolio
slide 43Mitel | Confidential
Leadership in Design and Functionality
slide 44Mitel | Confidential
53025304
5330
5340
5324
IP Phone Portfolio
5312
NewNew 5360
NewNew 5320
bull Dual-port two-line IP phone supports compression
bull Basic telephony amp messaging
bull Entry levelbull Self labeling bull Large displaybull 8 buttons
bull large graphics backlit displaybull 24 programmable self-
labeling keys
bull Dual-port multi-line display IP speakerphone
bull User-programmable features
bull Dual-port multi-line display IP speakerphone
bull User programmable features
bull Large graphics backlit display
bull Dual-mode protocol SIP MiNet
bull Wideband audio supportbull HTML applications toolkit
built inbull 48 programmable self-
labeling keys with one-touch access
bull Color IP phone bull HTML toolkit for
graphically rich applications
bull Touch screen includes keyboard and volume control
bull ldquoSidebarrdquo provides access to applications
bull Physical integration with a PCbull Integrated to MS Office desktopbull Provide at-a-glance contacts
Navigator
slide 45Mitel | Confidential
Mitel Live Content Creator
End User Personalized Live Rich Media Content
Workgroup Rich Media Content delivery to user community
ndash Simple content creation using standard 3rd party blogging tools
ndash On-the-fly content updates
Personalized live rich media content on the phone
slide 46Mitel | Confidential
Wireless Portfolio
slide 47Mitel | Confidential
Wireless LAN Stand
Converts a desktop phone to a wireless device
Connected to an IP phone ndash serves as an access point for 6 wireless IP phones
Connect a PC to 2nd port for wireless data access
WiredWireless
LAN
Stand as
Access Point
Wireless Client
Wireless Client
Wireless Client
Wireless Client
Wireless ClientWireless
Client
Having trouble communicating between buildings that may not be wired
slide 48Mitel | Confidential
Cordless Handset Headset for 5330 and 5340 IP phones
Improve mobility and productivity
Mobility within 100 meters range from the phone
Leader in acoustic quality
ndash DECT technology ndash higher quality voice density and less interference than Bluetooth
slide 49Mitel | Confidential
WiFi Integration
SpectraLink e340 h340 i640
ndash Full MCD platform integration
ndash Handsets can be hot desks or ACD agents Keyline support
SpectraLink 80208030 r3
ndash Direct MCD SIP integration
ndash 80211 abg support
Ascom i75
ndash Direct MCD SIP integration
App and Middleware support
ndash Messaging Location PTT
slide 50Mitel | Confidential
IP-DECT Integration
MCD Integration
ndash Feature rich SIP integration
ndash Desktop twinned via Dynamic Extension
Enterprise grade Handsets and Accessories
ndash Office Retail 5602 5603
ndash Healthcare 5604
ndash Industrial 5606 5606-Alarm
Messaging and Services
ndash Phonebook Alarms Messaging Location
ndash 3rd-party App and middleware support
slide 51Mitel | Confidential
SIP Solutions
slide 52Mitel | Confidential
Mitel Commitment to SIPIncreased Application Value Deployment Flexibility and Choice
The Promise of SIP
Standardizes VoIP communication into a single protocol
Enables vendor interoperability of traditional telephony elements
Enables standards-based application integration
Reduces costs
The Reality of SIP
Still an evolving standard
Interoperability canrsquot be assumed it needs to be tested
Mitel SIP Center of Excellence
ndash Validation of Mitel solution SIP interoperation with third-party
ndash Network devicesndash Endpointsndash Service provider network configurations
slide 53Mitel | Confidential
3300 Embedded Voice Mail
NuPoint UM
Unified Communicator
Teleworker Solution
3rd party application servers
Mitel Commitment to SIP Support
SIP Lineside Applications
Mitel MiNETSIP Dual-mode sets
SIP Phones
SIP Softphones
Wireless (WiFi and IP DECT) SIP Phones
Gateways amp Analog Adaptors
Mitel Communications Director
Service Provider Networks
ndash Softswitches
ndash Gateways
ndash Session Border Controllers
ndash Firewalls
SIP interconnect to PSTN
SIP interconnect to other PBXs
SIP Trunking
slide 54Mitel | Confidential
Net Solutions Managed Servicesand Partnerships
slide 55Mitel | Confidential
Mitel NetSolutionsreg
Wide Area Networks (CLEC Services)
Complete local long distance Internet access and complex data network offerings
Industry leading customer support
Local regional national and international solutions
Solutions include
ndash Local services ndash PSTN and SIP services
ndash WAN technologies ndash MPLS VPLS Optical Ethernet
ndash Hosted solutions ndash Network management Audio and Web collaboration
Current CLEC Certifications
Pending CLEC CertificationsRevised 2009
slide 56Mitel | Confidential
Managed Services
Differentiated program addressing total cost of ownership
Merges business applications services and support to address unique business models
End-to-end communications services and solutions from a single vendor
Ability to add and adapt to emerging technologies
Strategically connects financial and application objectives in a long term service and support relationship
ldquo For organizations seeking conservation of capital and a fixed monthly bill Mitel offers its unique managed services program ndash Gartner Grouprdquo
slide 57Mitel | Confidential
Consistent Exceptional Customer Satisfaction
Unparallel Customer Satisfaction Rate of 97
slide 58Mitel | Confidential
Mitel TotalSolution Managed Services Portfolio
Complete Sourcing Support Consulting and Financing
Convert capital cost to operational expenditure
Fixed Costs for Up to Eight Years
Simple Administration
Managed Growth
Peace of Mind
Focus on establishing your business
slide 59Mitel | Confidential
Partner Focus
HP ProCurve Best of breed networkvoice offering
Microsoft LCS to OCS to Exchange 2007 and beyond
Sun Microsystems Desktop Data Center virtualization
VMWare Expansion of virtualization market
Strategic Partners
slide 60Mitel | Confidential
Why Mitel
slide 61Mitel | Confidential
Software centricYour choice of software ndash simplifying
managementsupport
HTML amp Custom Apps
Legacy Rescue
UCAdvanced applications focus
Industry specific IP Phone html applications
IP enable outdated infrastructure without replacing any hardware
Single portal to launch apps that fit differentiated users
The MarketLeader
The Customer Benefit
Strategic Partnerships Desktop amp data center virtualization amp OCS Sametime integration
slide 62Mitel | Confidential
Why Mitel
Our global customer base spans multiple industry sectors
slide 63Mitel | Confidential
MOTOROLA
Why Mitel
slide 64Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The Mitel solution is very flexible and provides us with the framework to deploy applications in the futureldquo
We now deliver an exceptional service and have been able to expand by the planned 50 without it impacting on customer serviceldquo
The Mitel system has been in place for about two years - It just worksldquo
We run a small but dynamic business and Mitels IP technology and Teleworker solution stretch across the globe with us
N Mackrill CEO
CommonTime
S Saunders VP Corporate Operations
Carlson Wagonlit Travel
We used to spend nearly $18000 each quarter on service calls With Mitel we have even been able to scale back our IT support by one headcount due to the remote management featuresldquo
S RigbyOperations Director
Broker Assistance Limited
This system is efficient we get up to 90 of the calls to the right desk with the correct record on-screen as the calls are answeredldquo
M SharpPractice Manager
Northgate Medical Centre
C GibbonsInformation Systems Manager
Appliance SmartD ThomasIT Administrator
Quirk Auto Dealers
slide 65Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The rollout has been so successful in Europe that the Mitel product set has become our global standardrdquo
We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safetyldquo
ldquoMitel rose above the competition with a solution that is scalable and cost-effectiveldquo
ldquoWithout Mitelrsquos thorough understanding of our needs Irsquom not sure we would have seen this project to through to the end
S Senicourt Director of Telecommunications
AuchanG Schrils VP Technology and Services
Intercontinental Hotels Group
ldquoWith Mitelrsquos IP Solution we have converged and future-proofed our voice and data networks while delivering a wide range of hospitality-specific telephony featureshelliprdquo
R W RuncieCIO
CPS
ldquoAfter careful analysis we new Mitelrsquos solution was the only one that could do the jobldquo
L JohanssonManager of IP Telephony ServicesMedQuist
N WrightTelecommunications Manager
SSA Global
D ZimmermanCIO
Arbyrsquos Restaurant Group Inc
ldquoMitels attack into larger enterprise environments has yielded positive contact
center results The company reports that in FY 2009 (which ends June 30)
they sold three times as many contact centers of over 150 seats as they did in
FY 2008rdquo ~Sheila McGee-Smith McGee-Smith Analytics No Jitter The Mitel (Contact Center)
Story June 29 2009
Mitel was the first to announce virtualizing real-time voice applications to
leverage industry standard servers based on its relationship with VMWareldquo
~ Blair Pleasant COMMfusion No Jitter - Its A Mad Mad Virtual World Oct 21 2009
A plethora of advanced UC and collaboration solutions offered by communication
vendors are looking to address the same business needs and challenges Yet Mitel
has remained at the forefront of technology innovation hellip the integration of video
conferencing with collaboration (file sharing etc) is a valuable feature that
provides users with a more comprehensive collaborative experienceldquo ~ Elka Popova
Frost amp Sullivan Mitel Enhances its UC and Collaboration Portfolio Sep 23 2009
slide 66Mitel | Confidential
Mitel has a good vision of where its going and over time I think well see it play a much bigger role in the evolution of the telecom sector than Nortelldquo Zeus Kerravala Yankee Group
Mitelrsquos strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market Gartner
ldquoGiven that UC has been central to Mitelrsquos value proposition for several years while many segment competitors have only incorporated it into their positioning over the past 18 months the business-driven benefits resulting from these applications remain key differentiatorsrdquo ~ Intellicom Analytics July 2008
slide 67Mitel | Confidential
Thank you
Rylan Harrisrylan_harrismitelcom240-387-4559
- Mitel Corporate Overview
- About Us
- Mitel Global Market Share
- Slide 4
- Slide 5
- Market Share ndash United States SMB IP Telephony Lines Shipped 2008
- Increased Market Share
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Business Challenges
- Mitel Driving New Approaches to Growth
- Slide 14
- Mitel Business Communications Leadership Developing the Future
- Mitel Communications Director ndash Your Platform of Choice
- Mitel Communications Directorndash Your Platform of Choice
- Mitel 5000 CP ndash Your Platform of Choice
- Slide 19
- Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
- Slide 21
- Data Center Virtualization Consolidation
- Mitel and VMware Partnership
- Virtualization of Mitel Applications
- Slide 25
- Mitel Applications Suite Business Communications Made Simple
- Mitel Applications Suite Hitting the SMB ldquoSuiterdquo Spot
- Driving Strong Customer Attachment
- Mitel Border Gateway
- Solutions Tailored to Fit Your Needs
- Senior Executives Sales
- New Dynamic Extension ndash Now even easier
- Knowledge Workers
- Customer Service and Support
- Office Administrator Receptionist
- Internal IT Department
- Slide 37
- Unified Communicator Advanced
- Slide 39
- Mitel Telecollaboration Solution
- Solution Components
- Slide 42
- Leadership in Design and Functionality
- IP Phone Portfolio
- Mitel Live Content Creator
- Slide 46
- Wireless LAN Stand
- Cordless Handset Headset for 5330 and 5340 IP phones
- WiFi Integration
- IP-DECT Integration
- Slide 51
- Mitel Commitment to SIP Increased Application Value Deployment Flexibility and Choice
- Mitel Commitment to SIP Support
- Slide 54
- Mitel NetSolutionsreg Wide Area Networks (CLEC Services)
- Managed Services
- Consistent Exceptional Customer Satisfaction
- Mitel TotalSolution Managed Services Portfolio
- Strategic Partners
- Slide 60
- Slide 61
- Why Mitel
- Why Mitel
- What CUSTOMERS are ldquoSaying helliprdquo
- Slide 65
- Slide 66
- Slide 67
- Thank you Rylan Harris rylan_harrismitelcom 240-387-4559
-
slide 5Mitel | Confidential
Market Share ndash United States
85
Cisco
NEC
185
Toshiba
185
Other
Mitel
296
Nortel
54
Avaya 86
109
Converged (IP) System Lines Shipped 3rd Quarter 20081st Quarter 2009
101
Source InfoTrack for Enterprise Communications Q3 2008 Market Analysis InfoTech
slide 6Mitel | Confidential
155
Cisco
NEC
82
Toshiba
125
Other
Mitel
119
Nortel129
Avaya
141
249
Source InfoTrack for Unified Communications 2008 SMB Market Analysis InfoTech Sept 2008
Market Share ndash United StatesSMB IP Telephony Lines Shipped 2008
slide 7Mitel | Confidential
Increased Market Share
Only two companies increased market share significantly Mitel and Cisco
In the face of downward pressure Mitel market share increased 08
0
5
10
15
20
25
30
35
40
Cisco Avaya Nortel Mitel NEC Toshiba ShoreTel Others
US Converged New Lines Shipped 2008 (T3i Group)
3Q2008
4Q2008
Up
Down
Mitel StrategicPartnershipsrsquoMS IBM and more
ldquoWe believe those vendors who are in a strong strategic position such as Cisco Avaya ALU Siemens ShoreTel and Mitel are in good shape to weather the present oppressive business environmentrdquo Synergy Research 2009
slide 8Mitel | Confidential
Market Trends
172 millionAmericans worked remotely at least one day per month for their employer in 2008 ndash up 72 from 2006
bull Advances in technology and globalization of operations is transforming the nature of work to a diverse set of highly mobile remote part-time and home-based employees
bull 63 of executives expect to work increasingly outside their groups locations and organizations working with teams in different locations
ldquoThe impact of an expanding remote workforce is far-reaching firms will expand their digital footprints examine their real estate travel and energy
policiesrdquo EIU 2007
Challengebull Working and maintaining communications with employees partners and
customers in remote locations
slide 9Mitel | Confidential
63 million
The number of US adults who telecommute will increase 57 from 39 million in 2009 to 63 million in 2016
Employees who telecommute between one and four days a week will account for 86 of the US workforce by 2016
More than 67 of US employees engage in virtual work Nearly half (46) are involved in virtual work at least once a week 14 do so daily
Challenges Effective international communication and information accessibility Ability to support complex interaction from remote locations Retention of skilled employees Environmental regulations
ldquoFuture employees will split their time working from the office the home and the roadrdquo ndash Forrester Research 2009
slide 10Mitel | Confidential
Percentage of employees who would support their organization investing in Telecollaboration
68
Benefits of Telecollaboration 71 of employees agree that video collaboration would help improve
communication
69 say it is the new way to meet and collaborate with clients and colleagues
69 view telecollaboration as a new way to meet and communicate with customers and colleagues
Challenges Effective communication and collaboration across remote sites High costs associated with hosted web conferencing High corporate travel costs Environmental regulations
Harris Decima (2009) Telecollaboration SurveyUS amp Canada
slide 11Mitel | Confidential
slide 12Mitel | Confidential
FinancialStaffing
BusinessCommunication Operations
CustomerFocus
Business Challenges
bull 24x7 Availabilitybull Multiple disparate
points of contactbull Flexible work
bull High annual mobility and conferencing costs
bull Complex hidden telecom fees
bull Separate voice data and wireless networks
bull Remote network accessbull Complex administrationbull Business continuity
bull Service qualitybull Relationship buildingbull Personalization
bull Sharing information across multiple sites
bull Handling peak call times
bull Customer metrics
slide 13Mitel | Confidential
MULTI-SITE COLLABORATION amp PRESENCE
Work without Boundaries One Connection
First Contact Resolution
MANAGED SERVICES
Reduced capital expenditures
SMOOTH MIGRATION amp LEGACY RESCUE
Server Consolidation and Software Only Options
Mitel Driving New Approaches to Growth
CapEx Reduction
OpEx Efficiencies
Future Proof Mitel Communications Director 5000 Communications Platform
SOLID FOUNDATION FOR GROWTH
Mitel Applications Suite amp Mitel Border Gateway
Integrated Business Applications
Extensive IP Wireless Digital amp Softphone Desktop
Productivity Gains
slide 14Mitel | Confidential
Laying a Foundation for GrowthYour Platform of Choice
slide 15Mitel | Confidential
Fall 2004
TDM to VOIP
Open OS to RT Open OS
Industry HW Support
SW Based Call Control
Desktop Virtualization
Data Center Virtualization
Mitel Business Communications LeadershipDeveloping the Future
Transition from TDM PBX switching to IP
Open OS to Real Time Open OS (Linux)
Support for Industry std Server HW (SUN IBM HP)
Development of SW based call control platform (MCD)
Virtualization leadership (MiCD)
slide 16Mitel | Confidential
Mitel Communications Director ndash Your Platform of Choice
Operates on a single industry standard server
Simplified customer deployment
Leverages existing infrastructure
Increases data center convergence
Future proof
Also available on Mitel 3300 ICP platform
Mitel Communications Director
Mitel 3300 ICPIBM ServersHP ServersSun Servers
Mitel Unified IP Client
Seamless mobility
Java card access to voice and data applications from anywhere
Cell phone integration
Presence enabled through Microsoft OCS
Secured teleworker
Energy efficient
Freedom to choose platform of choice
slide 17Mitel | Confidential
Mitel Communications Directorndash Your Platform of Choice
Mitel Communications Director Platform
Embedded Standard Unified Messaging auto-attendant ACD and WiFi and IP DECT wireless
Optional Standalone Applications
Mitel Application Suite (MAS)
Support standard APIs and third-party applications
IP Applications Desktop
Innovative IP Desktop Portfolio
ndash 5304 5312 5320 5324 5330 5340 5360 Cordless head and hand sets UIC 5610
ndash GigE WLAN stand
ndash Attendant 5540 Console
ndash UCA Softphone
Seamless IP networking across multiple sites
Hardware redundancy and software resiliency
IP trunking and SIP line side support
500+ telephony features
slide 18Mitel | Confidential
Mitel 5000 CP ndash Your Platform of Choice
Mitel 5000 Communications Platform
Base set of Embedded Applications
Optional Standalone Applications
Mitel Application Suite (MAS)
Hybrid Applications Desktop
Full IP amp Digital Desktop Portfolio
ndash 5312 5324 5330 5340 5304 5320
ndash 8528 8568
ndash Cordless head and hand sets
ndash GigE WLAN stand
ndash UC Advanced Console
Digital-IP Hybrid Solution
Supports up to 200 users
SIP Trunks
Flexible Migration Options
Secure amp Reliable
slide 19Mitel | Confidential
Fall 2004
Transition from TDM PBX switching to IP
Open OS to Real Time Open OS (Linux)
Support for Industry std Server HW (SUN IBM HP)
Development of SW based call control platform (MCD)
Virtualization leadership (MICD)
TDM to VOIP
Open OS to RT Open OS
Industry HW Support
SW Based Call Control
Desktop Virtualization
Data Center Virtualization
Mitel Business Communications LeadershipDeveloping the Future
slide 20Mitel | Confidential
Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
Seamless Mobility ndash Single Sign-on
Virtual Desktop Integration
Cell Phone Automatic Handoff (provider agnostic)
Secured and High Available Voice and Data Integrity
Energy Efficient ndash 7 watts for telephony and thin client
One Number One DesktopMultiple Devices
Mobile on the Road whileBroadcasting Corporate Identity
Home Office with Sun Global Desktop and Home phone
Corporate Office with Mitel UIC for Sun Ray Stand
Branch office with Sun Ray 270 and Navigator IP Phone
Reduces IT costs and enhances employee productivity
slide 21Mitel | Confidential
Fall 2004
Transition from TDM PBX switching to IP Open OS to Real Time Open OS (Linux) Support for Industry std Server HW (SUN IBM HP) Development of SW based call control platform (MCD) Virtualization leadership (MiCD)
TDM to VOIP
Open OS to RT Open OS
Industry HW Support
SW Based Call Control
Desktop Virtualization
Data Center Virtualization
Mitel Business Communications LeadershipDeveloping the Future
slide 22Mitel | Confidential
MCD MCD MCD MCDMCD MCD MCD MCD
Data Center Virtualization Consolidation
Virtualization technology leveraged to provide software portability
ndash Identical software used across many platforms
Concept extended to replicate instances
ndash Industry power curves used to drive capacity
Ideal data center fit for both enterprise and service providers
ndash IP Telephony delivered in the CloudHigh Availability Industry Standard
PlatformMitel 3300 ICP
Mitel Communications DirectorMCD MCD MCD MCD
Hypervisor
Delivers platform compatibility together with scalability and density
slide 23Mitel | Confidential
Mitel and VMware Partnership
Global Leader in Virtualization Solutions
Joint solution release date calendar Q1 2010
85 overall market share
97 market share of F1000
40 countries with over 22000 channel partners
slide 24Mitel | Confidential
Virtualization of Mitel Applications
Mitel UC applications on Industry Standard Servers in a virtualized data centre
ndash Consolidation of voice and non-voice applications
ndash Capital cost savings due to a reduction in server hardware and real estate
ndash Operational cost savings due to reduction in power and server provisioning costs
ndash Efficiencies in data centre management such as time savings for provisioning servers and disaster recovery
By breaking down the barriers between the
lsquotelecom closetrsquo and the data centre IT managers can significantly reduce costs and improve operations
slide 25Mitel | Confidential
Solutions PortfolioApplications Overview
slide 26Mitel | Confidential
Mitel SpeechAuto-Attendant
Mitel Teleworker Solution
Mitel UnifiedCommunicatorreg (UC)
Mobile
Mitel NuPointUnified
Messagingtrade (UM) Standard Edition
Mitel Audioamp Web
Conferencing (AWC)
MitelBusiness
Dashboard
Mitel Customer Service Manager
Mitel Applications SuiteBusiness Communications Made Simple
Simplicity Single UC portal Server consolidation
Flexibility Scalable up to 1000 users Range of applications
Choice IP PBX platform
(MCD 5000 CP Axxess) Software only
(Sun IBMreg HP Dellreg) MAS Small Business
Appliance Server Appliance (3300 ICP 5000 CP)
Axxess supported on MAS 20
Mitelreg Applications
Suite
Consolidated FootprintIntegrated Administration
Consistent User Experience
slide 27Mitel | Confidential
Mitel Applications SuiteHitting the SMB ldquoSuiterdquo Spot
Calendar Year
MA
S G
loba
l Rev
enue
2Q 2008 2Q 2009
MAS Growth
Sales of the Mitel Applications Suite (MAS) contributed to a strong growth over the past year
slide 28Mitel | Confidential
Driving Strong Customer Attachment
Witnessed a 20 application attachment rate relative to the Mitel Communications Director (MCD)
Audio amp Web Conferencing and NuPoint UM leading the way
MAS attachment rate over past year
0
2
4
6
8
10
12
14
16
18
20
2Q08 3Q08 4Q08 1Q09 2Q09
slide 29Mitel | Confidential
Mitel Border Gateway
Consolidated multi-service server
Secure trusted connectivity between LAN and Public Internet
Allows Mitel IP-PBX to work seamlessly behind company firewall
Turns any phone in to a teleworker
Customer collaboration
Home Remote office
Road Warrior
Off-site Contact Center Agent
Corporate LANWAN
Public Internet
SIP Service Provider
Mitel Border Gateway
Teleworker Service
SIP Trunk Proxy Service
Application Web Proxy Service
Ensure the deployment of secure external and internal workspaces
slide 30Mitel | Confidential
Solutions Tailored to Fit Your Needs
On-site Service amp SupportNeed to work both inside or outside of the corporate network (customer site supplier office warehouse)
Office Administrator Customer ServiceMultiple support roles main customer service and access point to the business
Constantly on the go work 24x7 require immediate access to corporate customer supplier information
Knowledge Worker ManagerRemote Home OfficeMulti-tasking work from home after hours to support global requirements
IT ManagerMultiple technology hats ndash voice and data requires easy to install and manage solutions do more with less
Senior Executive
SalesNeed to work both inside or outside of the corporate network (customer site)
slide 31Mitel | Confidential
Senior Executives Sales
Perfect forbull Out of the office 90 of the timebull Requires real time access to
corporate databull Need to communicate with
knowledge workers partners customers 24x7
NuPoint Unified Messaging Ability to pick up messages
while on the go
One common solution
ndash Unified messaging enhanced voice features and text to speech
ndash Microsoft integration
ndash Inbound and outbound fax
UC Mobile Client Single point of contact single
voicemail
Turn a mobile device in to a business extension with 4 or 5 digit dialing mobile contacts dialing
PBX Feature GUI
Remote user management
Seamlessly transfer call from mobile to desk phone with a single key
Significantly reduce wireless long distance costs
One Connection No Limits
slide 32Mitel | Confidential
New Dynamic Extension ndash Now even easier
Available with MCD 41
ndash Enhanced mobile outbound dialing with auto authentication and call back validation
How it works
ndash Put an ldquoXrsquo before all your business calls from BlackBerryreg devices with Smart Dialing feature configured
ndash Select business contact
ndash You are connected
ndash Call back validation optional
ndash Make another call from corporate network when done
slide 33Mitel | Confidential
Knowledge Workers
Teleworker
Increase employee availability and company accessibility
ndash Extend pbx to remote home offices to enable flexible work
ndash Use a standard Mitel IP phone or Mitel Unified Communicator Advanced Soft phone
Reduce mobile and long distance phone charges for teleworkers
Secure
ndash NO VPN requirement
Unified CommunicatorAdvanced
Desktop client soft phone
Get to business over distance
ndash Presence video collab web collab single point of communication on the desktop
Open Integration with Microsoft IBM Lotus plus open API
Audio and WebConferencing
Reduce travel time and expenses
Eliminate costly hosted services expenses
Share sensitive information in a secure workspace
Track and bill client calls
Mitel IP Unified Client for Sun Raytrade
Seamless Mobility
Simplified Management
Lowered TCO
Enhanced Reliability
Freedom to Collaborate From Anywhere
Perfect forbull Predominately office based ndash a corridor warriorbull National and international travel likelybull Multi-tasking work off-site or after hours bull Need immediate communications with individuals or
groups internal and external
slide 34Mitel | Confidential
Customer Service and Support
Contact CenterSolutions
Build customer relationships
Drive agent and supervisor productivity
Optimize contact center operations with historical and real-time reporting Perfect for
bull Desk based but not necessarily office site basedbull Need to access internal resources and customer
information quickly
Increase Customer Satisfaction
slide 35Mitel | Confidential
Office Administrator Receptionist
Speech Auto Attendant
Facilitate 24 x 7 access to information
ndash Routing by employee name department name or a telephone number
ndash Enhance contact information through personal IVR
Improves return on investment
ndash Reduce the number of trunks required to support incoming calls
Customer Service Manager
Optimize customer experience and business efficiencies
Serve customers in the medium of choice
Self serve options for improved accessibility
Improve call resolution with CRM integration
Capitalize on up sell opportunities with out bound dialing
Perfect forbull Desk based bull Multiple support roles main customer service
and access point to the businessbull Need quick access to internal information
Work More Effectively
slide 36Mitel | Confidential
Internal IT Department
Enterprise ManagementSolutions
Seamless Single Point Provisioning
Manage all applications users and end points
Speed Up Tasks Eliminate Repetitive Tasks
Increase Accuracy Reliability and Availability
Remote Support
24x7 health monitoring of remote Mitel platforms
Secure VPN and dialup access
Reduced service truck rolls
Improve IT service
Faster service response times
Pro-active fault resolution
Increase system availability
Mitel Application Suite
Single Server
Single Install
Consolidated Administration Across Applications and Users
Standard templates
Perfect forbull Multiple technology hats ndash voice
and databull Requires easy to install and
manage solutionsbull Has to do more with less
Business Dashboard
Optimize use of employee and system resources
Measure customer response to marketing campaigns
Monitor employee performance for operational improvement
Historical and real-time reporting
Simplified Administration
slide 37Mitel | Confidential
slide 38Mitel | Confidential
Unified CommunicatorAdvanced
slide 39Mitel | Confidential
Mitel applicationsndash AWC NuPoint Teleworker
MCD Mitel 5000
Microsoft ndash Click to call from IE Word
Outlook
ndash Calendar
ndash Contacts
IBM Lotus Notes ndash Click to dial collaborate
ndash Contacts
Other PIM integrationndash ACT
slide 40Mitel | Confidential
Integrated video conferencing and collaboration
Full HD solution
Mitel Telecollaboration Solution
Simple
Quality
Software-based Telecollaboration
Software solution priced for all customersROI
Low bandwidth and high toleranceNetwork
Optimization
slide 41Mitel | Confidential
Solution Components
HD Monitors
Speakers(for stereo or spatial sound)
Server- Video Codec- Audio Bridge- Session Controller
HD Cameras(bottom of each monitor)
slide 41Mitel | Confidential
Spatial Wideband Audio Acquisition Unit(Beam forming Mic Array)
SIP PhoneWith VoiceFirst Application
slide 42Mitel | Confidential
Desktop Portfolio
slide 43Mitel | Confidential
Leadership in Design and Functionality
slide 44Mitel | Confidential
53025304
5330
5340
5324
IP Phone Portfolio
5312
NewNew 5360
NewNew 5320
bull Dual-port two-line IP phone supports compression
bull Basic telephony amp messaging
bull Entry levelbull Self labeling bull Large displaybull 8 buttons
bull large graphics backlit displaybull 24 programmable self-
labeling keys
bull Dual-port multi-line display IP speakerphone
bull User-programmable features
bull Dual-port multi-line display IP speakerphone
bull User programmable features
bull Large graphics backlit display
bull Dual-mode protocol SIP MiNet
bull Wideband audio supportbull HTML applications toolkit
built inbull 48 programmable self-
labeling keys with one-touch access
bull Color IP phone bull HTML toolkit for
graphically rich applications
bull Touch screen includes keyboard and volume control
bull ldquoSidebarrdquo provides access to applications
bull Physical integration with a PCbull Integrated to MS Office desktopbull Provide at-a-glance contacts
Navigator
slide 45Mitel | Confidential
Mitel Live Content Creator
End User Personalized Live Rich Media Content
Workgroup Rich Media Content delivery to user community
ndash Simple content creation using standard 3rd party blogging tools
ndash On-the-fly content updates
Personalized live rich media content on the phone
slide 46Mitel | Confidential
Wireless Portfolio
slide 47Mitel | Confidential
Wireless LAN Stand
Converts a desktop phone to a wireless device
Connected to an IP phone ndash serves as an access point for 6 wireless IP phones
Connect a PC to 2nd port for wireless data access
WiredWireless
LAN
Stand as
Access Point
Wireless Client
Wireless Client
Wireless Client
Wireless Client
Wireless ClientWireless
Client
Having trouble communicating between buildings that may not be wired
slide 48Mitel | Confidential
Cordless Handset Headset for 5330 and 5340 IP phones
Improve mobility and productivity
Mobility within 100 meters range from the phone
Leader in acoustic quality
ndash DECT technology ndash higher quality voice density and less interference than Bluetooth
slide 49Mitel | Confidential
WiFi Integration
SpectraLink e340 h340 i640
ndash Full MCD platform integration
ndash Handsets can be hot desks or ACD agents Keyline support
SpectraLink 80208030 r3
ndash Direct MCD SIP integration
ndash 80211 abg support
Ascom i75
ndash Direct MCD SIP integration
App and Middleware support
ndash Messaging Location PTT
slide 50Mitel | Confidential
IP-DECT Integration
MCD Integration
ndash Feature rich SIP integration
ndash Desktop twinned via Dynamic Extension
Enterprise grade Handsets and Accessories
ndash Office Retail 5602 5603
ndash Healthcare 5604
ndash Industrial 5606 5606-Alarm
Messaging and Services
ndash Phonebook Alarms Messaging Location
ndash 3rd-party App and middleware support
slide 51Mitel | Confidential
SIP Solutions
slide 52Mitel | Confidential
Mitel Commitment to SIPIncreased Application Value Deployment Flexibility and Choice
The Promise of SIP
Standardizes VoIP communication into a single protocol
Enables vendor interoperability of traditional telephony elements
Enables standards-based application integration
Reduces costs
The Reality of SIP
Still an evolving standard
Interoperability canrsquot be assumed it needs to be tested
Mitel SIP Center of Excellence
ndash Validation of Mitel solution SIP interoperation with third-party
ndash Network devicesndash Endpointsndash Service provider network configurations
slide 53Mitel | Confidential
3300 Embedded Voice Mail
NuPoint UM
Unified Communicator
Teleworker Solution
3rd party application servers
Mitel Commitment to SIP Support
SIP Lineside Applications
Mitel MiNETSIP Dual-mode sets
SIP Phones
SIP Softphones
Wireless (WiFi and IP DECT) SIP Phones
Gateways amp Analog Adaptors
Mitel Communications Director
Service Provider Networks
ndash Softswitches
ndash Gateways
ndash Session Border Controllers
ndash Firewalls
SIP interconnect to PSTN
SIP interconnect to other PBXs
SIP Trunking
slide 54Mitel | Confidential
Net Solutions Managed Servicesand Partnerships
slide 55Mitel | Confidential
Mitel NetSolutionsreg
Wide Area Networks (CLEC Services)
Complete local long distance Internet access and complex data network offerings
Industry leading customer support
Local regional national and international solutions
Solutions include
ndash Local services ndash PSTN and SIP services
ndash WAN technologies ndash MPLS VPLS Optical Ethernet
ndash Hosted solutions ndash Network management Audio and Web collaboration
Current CLEC Certifications
Pending CLEC CertificationsRevised 2009
slide 56Mitel | Confidential
Managed Services
Differentiated program addressing total cost of ownership
Merges business applications services and support to address unique business models
End-to-end communications services and solutions from a single vendor
Ability to add and adapt to emerging technologies
Strategically connects financial and application objectives in a long term service and support relationship
ldquo For organizations seeking conservation of capital and a fixed monthly bill Mitel offers its unique managed services program ndash Gartner Grouprdquo
slide 57Mitel | Confidential
Consistent Exceptional Customer Satisfaction
Unparallel Customer Satisfaction Rate of 97
slide 58Mitel | Confidential
Mitel TotalSolution Managed Services Portfolio
Complete Sourcing Support Consulting and Financing
Convert capital cost to operational expenditure
Fixed Costs for Up to Eight Years
Simple Administration
Managed Growth
Peace of Mind
Focus on establishing your business
slide 59Mitel | Confidential
Partner Focus
HP ProCurve Best of breed networkvoice offering
Microsoft LCS to OCS to Exchange 2007 and beyond
Sun Microsystems Desktop Data Center virtualization
VMWare Expansion of virtualization market
Strategic Partners
slide 60Mitel | Confidential
Why Mitel
slide 61Mitel | Confidential
Software centricYour choice of software ndash simplifying
managementsupport
HTML amp Custom Apps
Legacy Rescue
UCAdvanced applications focus
Industry specific IP Phone html applications
IP enable outdated infrastructure without replacing any hardware
Single portal to launch apps that fit differentiated users
The MarketLeader
The Customer Benefit
Strategic Partnerships Desktop amp data center virtualization amp OCS Sametime integration
slide 62Mitel | Confidential
Why Mitel
Our global customer base spans multiple industry sectors
slide 63Mitel | Confidential
MOTOROLA
Why Mitel
slide 64Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The Mitel solution is very flexible and provides us with the framework to deploy applications in the futureldquo
We now deliver an exceptional service and have been able to expand by the planned 50 without it impacting on customer serviceldquo
The Mitel system has been in place for about two years - It just worksldquo
We run a small but dynamic business and Mitels IP technology and Teleworker solution stretch across the globe with us
N Mackrill CEO
CommonTime
S Saunders VP Corporate Operations
Carlson Wagonlit Travel
We used to spend nearly $18000 each quarter on service calls With Mitel we have even been able to scale back our IT support by one headcount due to the remote management featuresldquo
S RigbyOperations Director
Broker Assistance Limited
This system is efficient we get up to 90 of the calls to the right desk with the correct record on-screen as the calls are answeredldquo
M SharpPractice Manager
Northgate Medical Centre
C GibbonsInformation Systems Manager
Appliance SmartD ThomasIT Administrator
Quirk Auto Dealers
slide 65Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The rollout has been so successful in Europe that the Mitel product set has become our global standardrdquo
We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safetyldquo
ldquoMitel rose above the competition with a solution that is scalable and cost-effectiveldquo
ldquoWithout Mitelrsquos thorough understanding of our needs Irsquom not sure we would have seen this project to through to the end
S Senicourt Director of Telecommunications
AuchanG Schrils VP Technology and Services
Intercontinental Hotels Group
ldquoWith Mitelrsquos IP Solution we have converged and future-proofed our voice and data networks while delivering a wide range of hospitality-specific telephony featureshelliprdquo
R W RuncieCIO
CPS
ldquoAfter careful analysis we new Mitelrsquos solution was the only one that could do the jobldquo
L JohanssonManager of IP Telephony ServicesMedQuist
N WrightTelecommunications Manager
SSA Global
D ZimmermanCIO
Arbyrsquos Restaurant Group Inc
ldquoMitels attack into larger enterprise environments has yielded positive contact
center results The company reports that in FY 2009 (which ends June 30)
they sold three times as many contact centers of over 150 seats as they did in
FY 2008rdquo ~Sheila McGee-Smith McGee-Smith Analytics No Jitter The Mitel (Contact Center)
Story June 29 2009
Mitel was the first to announce virtualizing real-time voice applications to
leverage industry standard servers based on its relationship with VMWareldquo
~ Blair Pleasant COMMfusion No Jitter - Its A Mad Mad Virtual World Oct 21 2009
A plethora of advanced UC and collaboration solutions offered by communication
vendors are looking to address the same business needs and challenges Yet Mitel
has remained at the forefront of technology innovation hellip the integration of video
conferencing with collaboration (file sharing etc) is a valuable feature that
provides users with a more comprehensive collaborative experienceldquo ~ Elka Popova
Frost amp Sullivan Mitel Enhances its UC and Collaboration Portfolio Sep 23 2009
slide 66Mitel | Confidential
Mitel has a good vision of where its going and over time I think well see it play a much bigger role in the evolution of the telecom sector than Nortelldquo Zeus Kerravala Yankee Group
Mitelrsquos strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market Gartner
ldquoGiven that UC has been central to Mitelrsquos value proposition for several years while many segment competitors have only incorporated it into their positioning over the past 18 months the business-driven benefits resulting from these applications remain key differentiatorsrdquo ~ Intellicom Analytics July 2008
slide 67Mitel | Confidential
Thank you
Rylan Harrisrylan_harrismitelcom240-387-4559
- Mitel Corporate Overview
- About Us
- Mitel Global Market Share
- Slide 4
- Slide 5
- Market Share ndash United States SMB IP Telephony Lines Shipped 2008
- Increased Market Share
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Business Challenges
- Mitel Driving New Approaches to Growth
- Slide 14
- Mitel Business Communications Leadership Developing the Future
- Mitel Communications Director ndash Your Platform of Choice
- Mitel Communications Directorndash Your Platform of Choice
- Mitel 5000 CP ndash Your Platform of Choice
- Slide 19
- Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
- Slide 21
- Data Center Virtualization Consolidation
- Mitel and VMware Partnership
- Virtualization of Mitel Applications
- Slide 25
- Mitel Applications Suite Business Communications Made Simple
- Mitel Applications Suite Hitting the SMB ldquoSuiterdquo Spot
- Driving Strong Customer Attachment
- Mitel Border Gateway
- Solutions Tailored to Fit Your Needs
- Senior Executives Sales
- New Dynamic Extension ndash Now even easier
- Knowledge Workers
- Customer Service and Support
- Office Administrator Receptionist
- Internal IT Department
- Slide 37
- Unified Communicator Advanced
- Slide 39
- Mitel Telecollaboration Solution
- Solution Components
- Slide 42
- Leadership in Design and Functionality
- IP Phone Portfolio
- Mitel Live Content Creator
- Slide 46
- Wireless LAN Stand
- Cordless Handset Headset for 5330 and 5340 IP phones
- WiFi Integration
- IP-DECT Integration
- Slide 51
- Mitel Commitment to SIP Increased Application Value Deployment Flexibility and Choice
- Mitel Commitment to SIP Support
- Slide 54
- Mitel NetSolutionsreg Wide Area Networks (CLEC Services)
- Managed Services
- Consistent Exceptional Customer Satisfaction
- Mitel TotalSolution Managed Services Portfolio
- Strategic Partners
- Slide 60
- Slide 61
- Why Mitel
- Why Mitel
- What CUSTOMERS are ldquoSaying helliprdquo
- Slide 65
- Slide 66
- Slide 67
- Thank you Rylan Harris rylan_harrismitelcom 240-387-4559
-
slide 6Mitel | Confidential
155
Cisco
NEC
82
Toshiba
125
Other
Mitel
119
Nortel129
Avaya
141
249
Source InfoTrack for Unified Communications 2008 SMB Market Analysis InfoTech Sept 2008
Market Share ndash United StatesSMB IP Telephony Lines Shipped 2008
slide 7Mitel | Confidential
Increased Market Share
Only two companies increased market share significantly Mitel and Cisco
In the face of downward pressure Mitel market share increased 08
0
5
10
15
20
25
30
35
40
Cisco Avaya Nortel Mitel NEC Toshiba ShoreTel Others
US Converged New Lines Shipped 2008 (T3i Group)
3Q2008
4Q2008
Up
Down
Mitel StrategicPartnershipsrsquoMS IBM and more
ldquoWe believe those vendors who are in a strong strategic position such as Cisco Avaya ALU Siemens ShoreTel and Mitel are in good shape to weather the present oppressive business environmentrdquo Synergy Research 2009
slide 8Mitel | Confidential
Market Trends
172 millionAmericans worked remotely at least one day per month for their employer in 2008 ndash up 72 from 2006
bull Advances in technology and globalization of operations is transforming the nature of work to a diverse set of highly mobile remote part-time and home-based employees
bull 63 of executives expect to work increasingly outside their groups locations and organizations working with teams in different locations
ldquoThe impact of an expanding remote workforce is far-reaching firms will expand their digital footprints examine their real estate travel and energy
policiesrdquo EIU 2007
Challengebull Working and maintaining communications with employees partners and
customers in remote locations
slide 9Mitel | Confidential
63 million
The number of US adults who telecommute will increase 57 from 39 million in 2009 to 63 million in 2016
Employees who telecommute between one and four days a week will account for 86 of the US workforce by 2016
More than 67 of US employees engage in virtual work Nearly half (46) are involved in virtual work at least once a week 14 do so daily
Challenges Effective international communication and information accessibility Ability to support complex interaction from remote locations Retention of skilled employees Environmental regulations
ldquoFuture employees will split their time working from the office the home and the roadrdquo ndash Forrester Research 2009
slide 10Mitel | Confidential
Percentage of employees who would support their organization investing in Telecollaboration
68
Benefits of Telecollaboration 71 of employees agree that video collaboration would help improve
communication
69 say it is the new way to meet and collaborate with clients and colleagues
69 view telecollaboration as a new way to meet and communicate with customers and colleagues
Challenges Effective communication and collaboration across remote sites High costs associated with hosted web conferencing High corporate travel costs Environmental regulations
Harris Decima (2009) Telecollaboration SurveyUS amp Canada
slide 11Mitel | Confidential
slide 12Mitel | Confidential
FinancialStaffing
BusinessCommunication Operations
CustomerFocus
Business Challenges
bull 24x7 Availabilitybull Multiple disparate
points of contactbull Flexible work
bull High annual mobility and conferencing costs
bull Complex hidden telecom fees
bull Separate voice data and wireless networks
bull Remote network accessbull Complex administrationbull Business continuity
bull Service qualitybull Relationship buildingbull Personalization
bull Sharing information across multiple sites
bull Handling peak call times
bull Customer metrics
slide 13Mitel | Confidential
MULTI-SITE COLLABORATION amp PRESENCE
Work without Boundaries One Connection
First Contact Resolution
MANAGED SERVICES
Reduced capital expenditures
SMOOTH MIGRATION amp LEGACY RESCUE
Server Consolidation and Software Only Options
Mitel Driving New Approaches to Growth
CapEx Reduction
OpEx Efficiencies
Future Proof Mitel Communications Director 5000 Communications Platform
SOLID FOUNDATION FOR GROWTH
Mitel Applications Suite amp Mitel Border Gateway
Integrated Business Applications
Extensive IP Wireless Digital amp Softphone Desktop
Productivity Gains
slide 14Mitel | Confidential
Laying a Foundation for GrowthYour Platform of Choice
slide 15Mitel | Confidential
Fall 2004
TDM to VOIP
Open OS to RT Open OS
Industry HW Support
SW Based Call Control
Desktop Virtualization
Data Center Virtualization
Mitel Business Communications LeadershipDeveloping the Future
Transition from TDM PBX switching to IP
Open OS to Real Time Open OS (Linux)
Support for Industry std Server HW (SUN IBM HP)
Development of SW based call control platform (MCD)
Virtualization leadership (MiCD)
slide 16Mitel | Confidential
Mitel Communications Director ndash Your Platform of Choice
Operates on a single industry standard server
Simplified customer deployment
Leverages existing infrastructure
Increases data center convergence
Future proof
Also available on Mitel 3300 ICP platform
Mitel Communications Director
Mitel 3300 ICPIBM ServersHP ServersSun Servers
Mitel Unified IP Client
Seamless mobility
Java card access to voice and data applications from anywhere
Cell phone integration
Presence enabled through Microsoft OCS
Secured teleworker
Energy efficient
Freedom to choose platform of choice
slide 17Mitel | Confidential
Mitel Communications Directorndash Your Platform of Choice
Mitel Communications Director Platform
Embedded Standard Unified Messaging auto-attendant ACD and WiFi and IP DECT wireless
Optional Standalone Applications
Mitel Application Suite (MAS)
Support standard APIs and third-party applications
IP Applications Desktop
Innovative IP Desktop Portfolio
ndash 5304 5312 5320 5324 5330 5340 5360 Cordless head and hand sets UIC 5610
ndash GigE WLAN stand
ndash Attendant 5540 Console
ndash UCA Softphone
Seamless IP networking across multiple sites
Hardware redundancy and software resiliency
IP trunking and SIP line side support
500+ telephony features
slide 18Mitel | Confidential
Mitel 5000 CP ndash Your Platform of Choice
Mitel 5000 Communications Platform
Base set of Embedded Applications
Optional Standalone Applications
Mitel Application Suite (MAS)
Hybrid Applications Desktop
Full IP amp Digital Desktop Portfolio
ndash 5312 5324 5330 5340 5304 5320
ndash 8528 8568
ndash Cordless head and hand sets
ndash GigE WLAN stand
ndash UC Advanced Console
Digital-IP Hybrid Solution
Supports up to 200 users
SIP Trunks
Flexible Migration Options
Secure amp Reliable
slide 19Mitel | Confidential
Fall 2004
Transition from TDM PBX switching to IP
Open OS to Real Time Open OS (Linux)
Support for Industry std Server HW (SUN IBM HP)
Development of SW based call control platform (MCD)
Virtualization leadership (MICD)
TDM to VOIP
Open OS to RT Open OS
Industry HW Support
SW Based Call Control
Desktop Virtualization
Data Center Virtualization
Mitel Business Communications LeadershipDeveloping the Future
slide 20Mitel | Confidential
Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
Seamless Mobility ndash Single Sign-on
Virtual Desktop Integration
Cell Phone Automatic Handoff (provider agnostic)
Secured and High Available Voice and Data Integrity
Energy Efficient ndash 7 watts for telephony and thin client
One Number One DesktopMultiple Devices
Mobile on the Road whileBroadcasting Corporate Identity
Home Office with Sun Global Desktop and Home phone
Corporate Office with Mitel UIC for Sun Ray Stand
Branch office with Sun Ray 270 and Navigator IP Phone
Reduces IT costs and enhances employee productivity
slide 21Mitel | Confidential
Fall 2004
Transition from TDM PBX switching to IP Open OS to Real Time Open OS (Linux) Support for Industry std Server HW (SUN IBM HP) Development of SW based call control platform (MCD) Virtualization leadership (MiCD)
TDM to VOIP
Open OS to RT Open OS
Industry HW Support
SW Based Call Control
Desktop Virtualization
Data Center Virtualization
Mitel Business Communications LeadershipDeveloping the Future
slide 22Mitel | Confidential
MCD MCD MCD MCDMCD MCD MCD MCD
Data Center Virtualization Consolidation
Virtualization technology leveraged to provide software portability
ndash Identical software used across many platforms
Concept extended to replicate instances
ndash Industry power curves used to drive capacity
Ideal data center fit for both enterprise and service providers
ndash IP Telephony delivered in the CloudHigh Availability Industry Standard
PlatformMitel 3300 ICP
Mitel Communications DirectorMCD MCD MCD MCD
Hypervisor
Delivers platform compatibility together with scalability and density
slide 23Mitel | Confidential
Mitel and VMware Partnership
Global Leader in Virtualization Solutions
Joint solution release date calendar Q1 2010
85 overall market share
97 market share of F1000
40 countries with over 22000 channel partners
slide 24Mitel | Confidential
Virtualization of Mitel Applications
Mitel UC applications on Industry Standard Servers in a virtualized data centre
ndash Consolidation of voice and non-voice applications
ndash Capital cost savings due to a reduction in server hardware and real estate
ndash Operational cost savings due to reduction in power and server provisioning costs
ndash Efficiencies in data centre management such as time savings for provisioning servers and disaster recovery
By breaking down the barriers between the
lsquotelecom closetrsquo and the data centre IT managers can significantly reduce costs and improve operations
slide 25Mitel | Confidential
Solutions PortfolioApplications Overview
slide 26Mitel | Confidential
Mitel SpeechAuto-Attendant
Mitel Teleworker Solution
Mitel UnifiedCommunicatorreg (UC)
Mobile
Mitel NuPointUnified
Messagingtrade (UM) Standard Edition
Mitel Audioamp Web
Conferencing (AWC)
MitelBusiness
Dashboard
Mitel Customer Service Manager
Mitel Applications SuiteBusiness Communications Made Simple
Simplicity Single UC portal Server consolidation
Flexibility Scalable up to 1000 users Range of applications
Choice IP PBX platform
(MCD 5000 CP Axxess) Software only
(Sun IBMreg HP Dellreg) MAS Small Business
Appliance Server Appliance (3300 ICP 5000 CP)
Axxess supported on MAS 20
Mitelreg Applications
Suite
Consolidated FootprintIntegrated Administration
Consistent User Experience
slide 27Mitel | Confidential
Mitel Applications SuiteHitting the SMB ldquoSuiterdquo Spot
Calendar Year
MA
S G
loba
l Rev
enue
2Q 2008 2Q 2009
MAS Growth
Sales of the Mitel Applications Suite (MAS) contributed to a strong growth over the past year
slide 28Mitel | Confidential
Driving Strong Customer Attachment
Witnessed a 20 application attachment rate relative to the Mitel Communications Director (MCD)
Audio amp Web Conferencing and NuPoint UM leading the way
MAS attachment rate over past year
0
2
4
6
8
10
12
14
16
18
20
2Q08 3Q08 4Q08 1Q09 2Q09
slide 29Mitel | Confidential
Mitel Border Gateway
Consolidated multi-service server
Secure trusted connectivity between LAN and Public Internet
Allows Mitel IP-PBX to work seamlessly behind company firewall
Turns any phone in to a teleworker
Customer collaboration
Home Remote office
Road Warrior
Off-site Contact Center Agent
Corporate LANWAN
Public Internet
SIP Service Provider
Mitel Border Gateway
Teleworker Service
SIP Trunk Proxy Service
Application Web Proxy Service
Ensure the deployment of secure external and internal workspaces
slide 30Mitel | Confidential
Solutions Tailored to Fit Your Needs
On-site Service amp SupportNeed to work both inside or outside of the corporate network (customer site supplier office warehouse)
Office Administrator Customer ServiceMultiple support roles main customer service and access point to the business
Constantly on the go work 24x7 require immediate access to corporate customer supplier information
Knowledge Worker ManagerRemote Home OfficeMulti-tasking work from home after hours to support global requirements
IT ManagerMultiple technology hats ndash voice and data requires easy to install and manage solutions do more with less
Senior Executive
SalesNeed to work both inside or outside of the corporate network (customer site)
slide 31Mitel | Confidential
Senior Executives Sales
Perfect forbull Out of the office 90 of the timebull Requires real time access to
corporate databull Need to communicate with
knowledge workers partners customers 24x7
NuPoint Unified Messaging Ability to pick up messages
while on the go
One common solution
ndash Unified messaging enhanced voice features and text to speech
ndash Microsoft integration
ndash Inbound and outbound fax
UC Mobile Client Single point of contact single
voicemail
Turn a mobile device in to a business extension with 4 or 5 digit dialing mobile contacts dialing
PBX Feature GUI
Remote user management
Seamlessly transfer call from mobile to desk phone with a single key
Significantly reduce wireless long distance costs
One Connection No Limits
slide 32Mitel | Confidential
New Dynamic Extension ndash Now even easier
Available with MCD 41
ndash Enhanced mobile outbound dialing with auto authentication and call back validation
How it works
ndash Put an ldquoXrsquo before all your business calls from BlackBerryreg devices with Smart Dialing feature configured
ndash Select business contact
ndash You are connected
ndash Call back validation optional
ndash Make another call from corporate network when done
slide 33Mitel | Confidential
Knowledge Workers
Teleworker
Increase employee availability and company accessibility
ndash Extend pbx to remote home offices to enable flexible work
ndash Use a standard Mitel IP phone or Mitel Unified Communicator Advanced Soft phone
Reduce mobile and long distance phone charges for teleworkers
Secure
ndash NO VPN requirement
Unified CommunicatorAdvanced
Desktop client soft phone
Get to business over distance
ndash Presence video collab web collab single point of communication on the desktop
Open Integration with Microsoft IBM Lotus plus open API
Audio and WebConferencing
Reduce travel time and expenses
Eliminate costly hosted services expenses
Share sensitive information in a secure workspace
Track and bill client calls
Mitel IP Unified Client for Sun Raytrade
Seamless Mobility
Simplified Management
Lowered TCO
Enhanced Reliability
Freedom to Collaborate From Anywhere
Perfect forbull Predominately office based ndash a corridor warriorbull National and international travel likelybull Multi-tasking work off-site or after hours bull Need immediate communications with individuals or
groups internal and external
slide 34Mitel | Confidential
Customer Service and Support
Contact CenterSolutions
Build customer relationships
Drive agent and supervisor productivity
Optimize contact center operations with historical and real-time reporting Perfect for
bull Desk based but not necessarily office site basedbull Need to access internal resources and customer
information quickly
Increase Customer Satisfaction
slide 35Mitel | Confidential
Office Administrator Receptionist
Speech Auto Attendant
Facilitate 24 x 7 access to information
ndash Routing by employee name department name or a telephone number
ndash Enhance contact information through personal IVR
Improves return on investment
ndash Reduce the number of trunks required to support incoming calls
Customer Service Manager
Optimize customer experience and business efficiencies
Serve customers in the medium of choice
Self serve options for improved accessibility
Improve call resolution with CRM integration
Capitalize on up sell opportunities with out bound dialing
Perfect forbull Desk based bull Multiple support roles main customer service
and access point to the businessbull Need quick access to internal information
Work More Effectively
slide 36Mitel | Confidential
Internal IT Department
Enterprise ManagementSolutions
Seamless Single Point Provisioning
Manage all applications users and end points
Speed Up Tasks Eliminate Repetitive Tasks
Increase Accuracy Reliability and Availability
Remote Support
24x7 health monitoring of remote Mitel platforms
Secure VPN and dialup access
Reduced service truck rolls
Improve IT service
Faster service response times
Pro-active fault resolution
Increase system availability
Mitel Application Suite
Single Server
Single Install
Consolidated Administration Across Applications and Users
Standard templates
Perfect forbull Multiple technology hats ndash voice
and databull Requires easy to install and
manage solutionsbull Has to do more with less
Business Dashboard
Optimize use of employee and system resources
Measure customer response to marketing campaigns
Monitor employee performance for operational improvement
Historical and real-time reporting
Simplified Administration
slide 37Mitel | Confidential
slide 38Mitel | Confidential
Unified CommunicatorAdvanced
slide 39Mitel | Confidential
Mitel applicationsndash AWC NuPoint Teleworker
MCD Mitel 5000
Microsoft ndash Click to call from IE Word
Outlook
ndash Calendar
ndash Contacts
IBM Lotus Notes ndash Click to dial collaborate
ndash Contacts
Other PIM integrationndash ACT
slide 40Mitel | Confidential
Integrated video conferencing and collaboration
Full HD solution
Mitel Telecollaboration Solution
Simple
Quality
Software-based Telecollaboration
Software solution priced for all customersROI
Low bandwidth and high toleranceNetwork
Optimization
slide 41Mitel | Confidential
Solution Components
HD Monitors
Speakers(for stereo or spatial sound)
Server- Video Codec- Audio Bridge- Session Controller
HD Cameras(bottom of each monitor)
slide 41Mitel | Confidential
Spatial Wideband Audio Acquisition Unit(Beam forming Mic Array)
SIP PhoneWith VoiceFirst Application
slide 42Mitel | Confidential
Desktop Portfolio
slide 43Mitel | Confidential
Leadership in Design and Functionality
slide 44Mitel | Confidential
53025304
5330
5340
5324
IP Phone Portfolio
5312
NewNew 5360
NewNew 5320
bull Dual-port two-line IP phone supports compression
bull Basic telephony amp messaging
bull Entry levelbull Self labeling bull Large displaybull 8 buttons
bull large graphics backlit displaybull 24 programmable self-
labeling keys
bull Dual-port multi-line display IP speakerphone
bull User-programmable features
bull Dual-port multi-line display IP speakerphone
bull User programmable features
bull Large graphics backlit display
bull Dual-mode protocol SIP MiNet
bull Wideband audio supportbull HTML applications toolkit
built inbull 48 programmable self-
labeling keys with one-touch access
bull Color IP phone bull HTML toolkit for
graphically rich applications
bull Touch screen includes keyboard and volume control
bull ldquoSidebarrdquo provides access to applications
bull Physical integration with a PCbull Integrated to MS Office desktopbull Provide at-a-glance contacts
Navigator
slide 45Mitel | Confidential
Mitel Live Content Creator
End User Personalized Live Rich Media Content
Workgroup Rich Media Content delivery to user community
ndash Simple content creation using standard 3rd party blogging tools
ndash On-the-fly content updates
Personalized live rich media content on the phone
slide 46Mitel | Confidential
Wireless Portfolio
slide 47Mitel | Confidential
Wireless LAN Stand
Converts a desktop phone to a wireless device
Connected to an IP phone ndash serves as an access point for 6 wireless IP phones
Connect a PC to 2nd port for wireless data access
WiredWireless
LAN
Stand as
Access Point
Wireless Client
Wireless Client
Wireless Client
Wireless Client
Wireless ClientWireless
Client
Having trouble communicating between buildings that may not be wired
slide 48Mitel | Confidential
Cordless Handset Headset for 5330 and 5340 IP phones
Improve mobility and productivity
Mobility within 100 meters range from the phone
Leader in acoustic quality
ndash DECT technology ndash higher quality voice density and less interference than Bluetooth
slide 49Mitel | Confidential
WiFi Integration
SpectraLink e340 h340 i640
ndash Full MCD platform integration
ndash Handsets can be hot desks or ACD agents Keyline support
SpectraLink 80208030 r3
ndash Direct MCD SIP integration
ndash 80211 abg support
Ascom i75
ndash Direct MCD SIP integration
App and Middleware support
ndash Messaging Location PTT
slide 50Mitel | Confidential
IP-DECT Integration
MCD Integration
ndash Feature rich SIP integration
ndash Desktop twinned via Dynamic Extension
Enterprise grade Handsets and Accessories
ndash Office Retail 5602 5603
ndash Healthcare 5604
ndash Industrial 5606 5606-Alarm
Messaging and Services
ndash Phonebook Alarms Messaging Location
ndash 3rd-party App and middleware support
slide 51Mitel | Confidential
SIP Solutions
slide 52Mitel | Confidential
Mitel Commitment to SIPIncreased Application Value Deployment Flexibility and Choice
The Promise of SIP
Standardizes VoIP communication into a single protocol
Enables vendor interoperability of traditional telephony elements
Enables standards-based application integration
Reduces costs
The Reality of SIP
Still an evolving standard
Interoperability canrsquot be assumed it needs to be tested
Mitel SIP Center of Excellence
ndash Validation of Mitel solution SIP interoperation with third-party
ndash Network devicesndash Endpointsndash Service provider network configurations
slide 53Mitel | Confidential
3300 Embedded Voice Mail
NuPoint UM
Unified Communicator
Teleworker Solution
3rd party application servers
Mitel Commitment to SIP Support
SIP Lineside Applications
Mitel MiNETSIP Dual-mode sets
SIP Phones
SIP Softphones
Wireless (WiFi and IP DECT) SIP Phones
Gateways amp Analog Adaptors
Mitel Communications Director
Service Provider Networks
ndash Softswitches
ndash Gateways
ndash Session Border Controllers
ndash Firewalls
SIP interconnect to PSTN
SIP interconnect to other PBXs
SIP Trunking
slide 54Mitel | Confidential
Net Solutions Managed Servicesand Partnerships
slide 55Mitel | Confidential
Mitel NetSolutionsreg
Wide Area Networks (CLEC Services)
Complete local long distance Internet access and complex data network offerings
Industry leading customer support
Local regional national and international solutions
Solutions include
ndash Local services ndash PSTN and SIP services
ndash WAN technologies ndash MPLS VPLS Optical Ethernet
ndash Hosted solutions ndash Network management Audio and Web collaboration
Current CLEC Certifications
Pending CLEC CertificationsRevised 2009
slide 56Mitel | Confidential
Managed Services
Differentiated program addressing total cost of ownership
Merges business applications services and support to address unique business models
End-to-end communications services and solutions from a single vendor
Ability to add and adapt to emerging technologies
Strategically connects financial and application objectives in a long term service and support relationship
ldquo For organizations seeking conservation of capital and a fixed monthly bill Mitel offers its unique managed services program ndash Gartner Grouprdquo
slide 57Mitel | Confidential
Consistent Exceptional Customer Satisfaction
Unparallel Customer Satisfaction Rate of 97
slide 58Mitel | Confidential
Mitel TotalSolution Managed Services Portfolio
Complete Sourcing Support Consulting and Financing
Convert capital cost to operational expenditure
Fixed Costs for Up to Eight Years
Simple Administration
Managed Growth
Peace of Mind
Focus on establishing your business
slide 59Mitel | Confidential
Partner Focus
HP ProCurve Best of breed networkvoice offering
Microsoft LCS to OCS to Exchange 2007 and beyond
Sun Microsystems Desktop Data Center virtualization
VMWare Expansion of virtualization market
Strategic Partners
slide 60Mitel | Confidential
Why Mitel
slide 61Mitel | Confidential
Software centricYour choice of software ndash simplifying
managementsupport
HTML amp Custom Apps
Legacy Rescue
UCAdvanced applications focus
Industry specific IP Phone html applications
IP enable outdated infrastructure without replacing any hardware
Single portal to launch apps that fit differentiated users
The MarketLeader
The Customer Benefit
Strategic Partnerships Desktop amp data center virtualization amp OCS Sametime integration
slide 62Mitel | Confidential
Why Mitel
Our global customer base spans multiple industry sectors
slide 63Mitel | Confidential
MOTOROLA
Why Mitel
slide 64Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The Mitel solution is very flexible and provides us with the framework to deploy applications in the futureldquo
We now deliver an exceptional service and have been able to expand by the planned 50 without it impacting on customer serviceldquo
The Mitel system has been in place for about two years - It just worksldquo
We run a small but dynamic business and Mitels IP technology and Teleworker solution stretch across the globe with us
N Mackrill CEO
CommonTime
S Saunders VP Corporate Operations
Carlson Wagonlit Travel
We used to spend nearly $18000 each quarter on service calls With Mitel we have even been able to scale back our IT support by one headcount due to the remote management featuresldquo
S RigbyOperations Director
Broker Assistance Limited
This system is efficient we get up to 90 of the calls to the right desk with the correct record on-screen as the calls are answeredldquo
M SharpPractice Manager
Northgate Medical Centre
C GibbonsInformation Systems Manager
Appliance SmartD ThomasIT Administrator
Quirk Auto Dealers
slide 65Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The rollout has been so successful in Europe that the Mitel product set has become our global standardrdquo
We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safetyldquo
ldquoMitel rose above the competition with a solution that is scalable and cost-effectiveldquo
ldquoWithout Mitelrsquos thorough understanding of our needs Irsquom not sure we would have seen this project to through to the end
S Senicourt Director of Telecommunications
AuchanG Schrils VP Technology and Services
Intercontinental Hotels Group
ldquoWith Mitelrsquos IP Solution we have converged and future-proofed our voice and data networks while delivering a wide range of hospitality-specific telephony featureshelliprdquo
R W RuncieCIO
CPS
ldquoAfter careful analysis we new Mitelrsquos solution was the only one that could do the jobldquo
L JohanssonManager of IP Telephony ServicesMedQuist
N WrightTelecommunications Manager
SSA Global
D ZimmermanCIO
Arbyrsquos Restaurant Group Inc
ldquoMitels attack into larger enterprise environments has yielded positive contact
center results The company reports that in FY 2009 (which ends June 30)
they sold three times as many contact centers of over 150 seats as they did in
FY 2008rdquo ~Sheila McGee-Smith McGee-Smith Analytics No Jitter The Mitel (Contact Center)
Story June 29 2009
Mitel was the first to announce virtualizing real-time voice applications to
leverage industry standard servers based on its relationship with VMWareldquo
~ Blair Pleasant COMMfusion No Jitter - Its A Mad Mad Virtual World Oct 21 2009
A plethora of advanced UC and collaboration solutions offered by communication
vendors are looking to address the same business needs and challenges Yet Mitel
has remained at the forefront of technology innovation hellip the integration of video
conferencing with collaboration (file sharing etc) is a valuable feature that
provides users with a more comprehensive collaborative experienceldquo ~ Elka Popova
Frost amp Sullivan Mitel Enhances its UC and Collaboration Portfolio Sep 23 2009
slide 66Mitel | Confidential
Mitel has a good vision of where its going and over time I think well see it play a much bigger role in the evolution of the telecom sector than Nortelldquo Zeus Kerravala Yankee Group
Mitelrsquos strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market Gartner
ldquoGiven that UC has been central to Mitelrsquos value proposition for several years while many segment competitors have only incorporated it into their positioning over the past 18 months the business-driven benefits resulting from these applications remain key differentiatorsrdquo ~ Intellicom Analytics July 2008
slide 67Mitel | Confidential
Thank you
Rylan Harrisrylan_harrismitelcom240-387-4559
- Mitel Corporate Overview
- About Us
- Mitel Global Market Share
- Slide 4
- Slide 5
- Market Share ndash United States SMB IP Telephony Lines Shipped 2008
- Increased Market Share
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Business Challenges
- Mitel Driving New Approaches to Growth
- Slide 14
- Mitel Business Communications Leadership Developing the Future
- Mitel Communications Director ndash Your Platform of Choice
- Mitel Communications Directorndash Your Platform of Choice
- Mitel 5000 CP ndash Your Platform of Choice
- Slide 19
- Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
- Slide 21
- Data Center Virtualization Consolidation
- Mitel and VMware Partnership
- Virtualization of Mitel Applications
- Slide 25
- Mitel Applications Suite Business Communications Made Simple
- Mitel Applications Suite Hitting the SMB ldquoSuiterdquo Spot
- Driving Strong Customer Attachment
- Mitel Border Gateway
- Solutions Tailored to Fit Your Needs
- Senior Executives Sales
- New Dynamic Extension ndash Now even easier
- Knowledge Workers
- Customer Service and Support
- Office Administrator Receptionist
- Internal IT Department
- Slide 37
- Unified Communicator Advanced
- Slide 39
- Mitel Telecollaboration Solution
- Solution Components
- Slide 42
- Leadership in Design and Functionality
- IP Phone Portfolio
- Mitel Live Content Creator
- Slide 46
- Wireless LAN Stand
- Cordless Handset Headset for 5330 and 5340 IP phones
- WiFi Integration
- IP-DECT Integration
- Slide 51
- Mitel Commitment to SIP Increased Application Value Deployment Flexibility and Choice
- Mitel Commitment to SIP Support
- Slide 54
- Mitel NetSolutionsreg Wide Area Networks (CLEC Services)
- Managed Services
- Consistent Exceptional Customer Satisfaction
- Mitel TotalSolution Managed Services Portfolio
- Strategic Partners
- Slide 60
- Slide 61
- Why Mitel
- Why Mitel
- What CUSTOMERS are ldquoSaying helliprdquo
- Slide 65
- Slide 66
- Slide 67
- Thank you Rylan Harris rylan_harrismitelcom 240-387-4559
-
slide 7Mitel | Confidential
Increased Market Share
Only two companies increased market share significantly Mitel and Cisco
In the face of downward pressure Mitel market share increased 08
0
5
10
15
20
25
30
35
40
Cisco Avaya Nortel Mitel NEC Toshiba ShoreTel Others
US Converged New Lines Shipped 2008 (T3i Group)
3Q2008
4Q2008
Up
Down
Mitel StrategicPartnershipsrsquoMS IBM and more
ldquoWe believe those vendors who are in a strong strategic position such as Cisco Avaya ALU Siemens ShoreTel and Mitel are in good shape to weather the present oppressive business environmentrdquo Synergy Research 2009
slide 8Mitel | Confidential
Market Trends
172 millionAmericans worked remotely at least one day per month for their employer in 2008 ndash up 72 from 2006
bull Advances in technology and globalization of operations is transforming the nature of work to a diverse set of highly mobile remote part-time and home-based employees
bull 63 of executives expect to work increasingly outside their groups locations and organizations working with teams in different locations
ldquoThe impact of an expanding remote workforce is far-reaching firms will expand their digital footprints examine their real estate travel and energy
policiesrdquo EIU 2007
Challengebull Working and maintaining communications with employees partners and
customers in remote locations
slide 9Mitel | Confidential
63 million
The number of US adults who telecommute will increase 57 from 39 million in 2009 to 63 million in 2016
Employees who telecommute between one and four days a week will account for 86 of the US workforce by 2016
More than 67 of US employees engage in virtual work Nearly half (46) are involved in virtual work at least once a week 14 do so daily
Challenges Effective international communication and information accessibility Ability to support complex interaction from remote locations Retention of skilled employees Environmental regulations
ldquoFuture employees will split their time working from the office the home and the roadrdquo ndash Forrester Research 2009
slide 10Mitel | Confidential
Percentage of employees who would support their organization investing in Telecollaboration
68
Benefits of Telecollaboration 71 of employees agree that video collaboration would help improve
communication
69 say it is the new way to meet and collaborate with clients and colleagues
69 view telecollaboration as a new way to meet and communicate with customers and colleagues
Challenges Effective communication and collaboration across remote sites High costs associated with hosted web conferencing High corporate travel costs Environmental regulations
Harris Decima (2009) Telecollaboration SurveyUS amp Canada
slide 11Mitel | Confidential
slide 12Mitel | Confidential
FinancialStaffing
BusinessCommunication Operations
CustomerFocus
Business Challenges
bull 24x7 Availabilitybull Multiple disparate
points of contactbull Flexible work
bull High annual mobility and conferencing costs
bull Complex hidden telecom fees
bull Separate voice data and wireless networks
bull Remote network accessbull Complex administrationbull Business continuity
bull Service qualitybull Relationship buildingbull Personalization
bull Sharing information across multiple sites
bull Handling peak call times
bull Customer metrics
slide 13Mitel | Confidential
MULTI-SITE COLLABORATION amp PRESENCE
Work without Boundaries One Connection
First Contact Resolution
MANAGED SERVICES
Reduced capital expenditures
SMOOTH MIGRATION amp LEGACY RESCUE
Server Consolidation and Software Only Options
Mitel Driving New Approaches to Growth
CapEx Reduction
OpEx Efficiencies
Future Proof Mitel Communications Director 5000 Communications Platform
SOLID FOUNDATION FOR GROWTH
Mitel Applications Suite amp Mitel Border Gateway
Integrated Business Applications
Extensive IP Wireless Digital amp Softphone Desktop
Productivity Gains
slide 14Mitel | Confidential
Laying a Foundation for GrowthYour Platform of Choice
slide 15Mitel | Confidential
Fall 2004
TDM to VOIP
Open OS to RT Open OS
Industry HW Support
SW Based Call Control
Desktop Virtualization
Data Center Virtualization
Mitel Business Communications LeadershipDeveloping the Future
Transition from TDM PBX switching to IP
Open OS to Real Time Open OS (Linux)
Support for Industry std Server HW (SUN IBM HP)
Development of SW based call control platform (MCD)
Virtualization leadership (MiCD)
slide 16Mitel | Confidential
Mitel Communications Director ndash Your Platform of Choice
Operates on a single industry standard server
Simplified customer deployment
Leverages existing infrastructure
Increases data center convergence
Future proof
Also available on Mitel 3300 ICP platform
Mitel Communications Director
Mitel 3300 ICPIBM ServersHP ServersSun Servers
Mitel Unified IP Client
Seamless mobility
Java card access to voice and data applications from anywhere
Cell phone integration
Presence enabled through Microsoft OCS
Secured teleworker
Energy efficient
Freedom to choose platform of choice
slide 17Mitel | Confidential
Mitel Communications Directorndash Your Platform of Choice
Mitel Communications Director Platform
Embedded Standard Unified Messaging auto-attendant ACD and WiFi and IP DECT wireless
Optional Standalone Applications
Mitel Application Suite (MAS)
Support standard APIs and third-party applications
IP Applications Desktop
Innovative IP Desktop Portfolio
ndash 5304 5312 5320 5324 5330 5340 5360 Cordless head and hand sets UIC 5610
ndash GigE WLAN stand
ndash Attendant 5540 Console
ndash UCA Softphone
Seamless IP networking across multiple sites
Hardware redundancy and software resiliency
IP trunking and SIP line side support
500+ telephony features
slide 18Mitel | Confidential
Mitel 5000 CP ndash Your Platform of Choice
Mitel 5000 Communications Platform
Base set of Embedded Applications
Optional Standalone Applications
Mitel Application Suite (MAS)
Hybrid Applications Desktop
Full IP amp Digital Desktop Portfolio
ndash 5312 5324 5330 5340 5304 5320
ndash 8528 8568
ndash Cordless head and hand sets
ndash GigE WLAN stand
ndash UC Advanced Console
Digital-IP Hybrid Solution
Supports up to 200 users
SIP Trunks
Flexible Migration Options
Secure amp Reliable
slide 19Mitel | Confidential
Fall 2004
Transition from TDM PBX switching to IP
Open OS to Real Time Open OS (Linux)
Support for Industry std Server HW (SUN IBM HP)
Development of SW based call control platform (MCD)
Virtualization leadership (MICD)
TDM to VOIP
Open OS to RT Open OS
Industry HW Support
SW Based Call Control
Desktop Virtualization
Data Center Virtualization
Mitel Business Communications LeadershipDeveloping the Future
slide 20Mitel | Confidential
Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
Seamless Mobility ndash Single Sign-on
Virtual Desktop Integration
Cell Phone Automatic Handoff (provider agnostic)
Secured and High Available Voice and Data Integrity
Energy Efficient ndash 7 watts for telephony and thin client
One Number One DesktopMultiple Devices
Mobile on the Road whileBroadcasting Corporate Identity
Home Office with Sun Global Desktop and Home phone
Corporate Office with Mitel UIC for Sun Ray Stand
Branch office with Sun Ray 270 and Navigator IP Phone
Reduces IT costs and enhances employee productivity
slide 21Mitel | Confidential
Fall 2004
Transition from TDM PBX switching to IP Open OS to Real Time Open OS (Linux) Support for Industry std Server HW (SUN IBM HP) Development of SW based call control platform (MCD) Virtualization leadership (MiCD)
TDM to VOIP
Open OS to RT Open OS
Industry HW Support
SW Based Call Control
Desktop Virtualization
Data Center Virtualization
Mitel Business Communications LeadershipDeveloping the Future
slide 22Mitel | Confidential
MCD MCD MCD MCDMCD MCD MCD MCD
Data Center Virtualization Consolidation
Virtualization technology leveraged to provide software portability
ndash Identical software used across many platforms
Concept extended to replicate instances
ndash Industry power curves used to drive capacity
Ideal data center fit for both enterprise and service providers
ndash IP Telephony delivered in the CloudHigh Availability Industry Standard
PlatformMitel 3300 ICP
Mitel Communications DirectorMCD MCD MCD MCD
Hypervisor
Delivers platform compatibility together with scalability and density
slide 23Mitel | Confidential
Mitel and VMware Partnership
Global Leader in Virtualization Solutions
Joint solution release date calendar Q1 2010
85 overall market share
97 market share of F1000
40 countries with over 22000 channel partners
slide 24Mitel | Confidential
Virtualization of Mitel Applications
Mitel UC applications on Industry Standard Servers in a virtualized data centre
ndash Consolidation of voice and non-voice applications
ndash Capital cost savings due to a reduction in server hardware and real estate
ndash Operational cost savings due to reduction in power and server provisioning costs
ndash Efficiencies in data centre management such as time savings for provisioning servers and disaster recovery
By breaking down the barriers between the
lsquotelecom closetrsquo and the data centre IT managers can significantly reduce costs and improve operations
slide 25Mitel | Confidential
Solutions PortfolioApplications Overview
slide 26Mitel | Confidential
Mitel SpeechAuto-Attendant
Mitel Teleworker Solution
Mitel UnifiedCommunicatorreg (UC)
Mobile
Mitel NuPointUnified
Messagingtrade (UM) Standard Edition
Mitel Audioamp Web
Conferencing (AWC)
MitelBusiness
Dashboard
Mitel Customer Service Manager
Mitel Applications SuiteBusiness Communications Made Simple
Simplicity Single UC portal Server consolidation
Flexibility Scalable up to 1000 users Range of applications
Choice IP PBX platform
(MCD 5000 CP Axxess) Software only
(Sun IBMreg HP Dellreg) MAS Small Business
Appliance Server Appliance (3300 ICP 5000 CP)
Axxess supported on MAS 20
Mitelreg Applications
Suite
Consolidated FootprintIntegrated Administration
Consistent User Experience
slide 27Mitel | Confidential
Mitel Applications SuiteHitting the SMB ldquoSuiterdquo Spot
Calendar Year
MA
S G
loba
l Rev
enue
2Q 2008 2Q 2009
MAS Growth
Sales of the Mitel Applications Suite (MAS) contributed to a strong growth over the past year
slide 28Mitel | Confidential
Driving Strong Customer Attachment
Witnessed a 20 application attachment rate relative to the Mitel Communications Director (MCD)
Audio amp Web Conferencing and NuPoint UM leading the way
MAS attachment rate over past year
0
2
4
6
8
10
12
14
16
18
20
2Q08 3Q08 4Q08 1Q09 2Q09
slide 29Mitel | Confidential
Mitel Border Gateway
Consolidated multi-service server
Secure trusted connectivity between LAN and Public Internet
Allows Mitel IP-PBX to work seamlessly behind company firewall
Turns any phone in to a teleworker
Customer collaboration
Home Remote office
Road Warrior
Off-site Contact Center Agent
Corporate LANWAN
Public Internet
SIP Service Provider
Mitel Border Gateway
Teleworker Service
SIP Trunk Proxy Service
Application Web Proxy Service
Ensure the deployment of secure external and internal workspaces
slide 30Mitel | Confidential
Solutions Tailored to Fit Your Needs
On-site Service amp SupportNeed to work both inside or outside of the corporate network (customer site supplier office warehouse)
Office Administrator Customer ServiceMultiple support roles main customer service and access point to the business
Constantly on the go work 24x7 require immediate access to corporate customer supplier information
Knowledge Worker ManagerRemote Home OfficeMulti-tasking work from home after hours to support global requirements
IT ManagerMultiple technology hats ndash voice and data requires easy to install and manage solutions do more with less
Senior Executive
SalesNeed to work both inside or outside of the corporate network (customer site)
slide 31Mitel | Confidential
Senior Executives Sales
Perfect forbull Out of the office 90 of the timebull Requires real time access to
corporate databull Need to communicate with
knowledge workers partners customers 24x7
NuPoint Unified Messaging Ability to pick up messages
while on the go
One common solution
ndash Unified messaging enhanced voice features and text to speech
ndash Microsoft integration
ndash Inbound and outbound fax
UC Mobile Client Single point of contact single
voicemail
Turn a mobile device in to a business extension with 4 or 5 digit dialing mobile contacts dialing
PBX Feature GUI
Remote user management
Seamlessly transfer call from mobile to desk phone with a single key
Significantly reduce wireless long distance costs
One Connection No Limits
slide 32Mitel | Confidential
New Dynamic Extension ndash Now even easier
Available with MCD 41
ndash Enhanced mobile outbound dialing with auto authentication and call back validation
How it works
ndash Put an ldquoXrsquo before all your business calls from BlackBerryreg devices with Smart Dialing feature configured
ndash Select business contact
ndash You are connected
ndash Call back validation optional
ndash Make another call from corporate network when done
slide 33Mitel | Confidential
Knowledge Workers
Teleworker
Increase employee availability and company accessibility
ndash Extend pbx to remote home offices to enable flexible work
ndash Use a standard Mitel IP phone or Mitel Unified Communicator Advanced Soft phone
Reduce mobile and long distance phone charges for teleworkers
Secure
ndash NO VPN requirement
Unified CommunicatorAdvanced
Desktop client soft phone
Get to business over distance
ndash Presence video collab web collab single point of communication on the desktop
Open Integration with Microsoft IBM Lotus plus open API
Audio and WebConferencing
Reduce travel time and expenses
Eliminate costly hosted services expenses
Share sensitive information in a secure workspace
Track and bill client calls
Mitel IP Unified Client for Sun Raytrade
Seamless Mobility
Simplified Management
Lowered TCO
Enhanced Reliability
Freedom to Collaborate From Anywhere
Perfect forbull Predominately office based ndash a corridor warriorbull National and international travel likelybull Multi-tasking work off-site or after hours bull Need immediate communications with individuals or
groups internal and external
slide 34Mitel | Confidential
Customer Service and Support
Contact CenterSolutions
Build customer relationships
Drive agent and supervisor productivity
Optimize contact center operations with historical and real-time reporting Perfect for
bull Desk based but not necessarily office site basedbull Need to access internal resources and customer
information quickly
Increase Customer Satisfaction
slide 35Mitel | Confidential
Office Administrator Receptionist
Speech Auto Attendant
Facilitate 24 x 7 access to information
ndash Routing by employee name department name or a telephone number
ndash Enhance contact information through personal IVR
Improves return on investment
ndash Reduce the number of trunks required to support incoming calls
Customer Service Manager
Optimize customer experience and business efficiencies
Serve customers in the medium of choice
Self serve options for improved accessibility
Improve call resolution with CRM integration
Capitalize on up sell opportunities with out bound dialing
Perfect forbull Desk based bull Multiple support roles main customer service
and access point to the businessbull Need quick access to internal information
Work More Effectively
slide 36Mitel | Confidential
Internal IT Department
Enterprise ManagementSolutions
Seamless Single Point Provisioning
Manage all applications users and end points
Speed Up Tasks Eliminate Repetitive Tasks
Increase Accuracy Reliability and Availability
Remote Support
24x7 health monitoring of remote Mitel platforms
Secure VPN and dialup access
Reduced service truck rolls
Improve IT service
Faster service response times
Pro-active fault resolution
Increase system availability
Mitel Application Suite
Single Server
Single Install
Consolidated Administration Across Applications and Users
Standard templates
Perfect forbull Multiple technology hats ndash voice
and databull Requires easy to install and
manage solutionsbull Has to do more with less
Business Dashboard
Optimize use of employee and system resources
Measure customer response to marketing campaigns
Monitor employee performance for operational improvement
Historical and real-time reporting
Simplified Administration
slide 37Mitel | Confidential
slide 38Mitel | Confidential
Unified CommunicatorAdvanced
slide 39Mitel | Confidential
Mitel applicationsndash AWC NuPoint Teleworker
MCD Mitel 5000
Microsoft ndash Click to call from IE Word
Outlook
ndash Calendar
ndash Contacts
IBM Lotus Notes ndash Click to dial collaborate
ndash Contacts
Other PIM integrationndash ACT
slide 40Mitel | Confidential
Integrated video conferencing and collaboration
Full HD solution
Mitel Telecollaboration Solution
Simple
Quality
Software-based Telecollaboration
Software solution priced for all customersROI
Low bandwidth and high toleranceNetwork
Optimization
slide 41Mitel | Confidential
Solution Components
HD Monitors
Speakers(for stereo or spatial sound)
Server- Video Codec- Audio Bridge- Session Controller
HD Cameras(bottom of each monitor)
slide 41Mitel | Confidential
Spatial Wideband Audio Acquisition Unit(Beam forming Mic Array)
SIP PhoneWith VoiceFirst Application
slide 42Mitel | Confidential
Desktop Portfolio
slide 43Mitel | Confidential
Leadership in Design and Functionality
slide 44Mitel | Confidential
53025304
5330
5340
5324
IP Phone Portfolio
5312
NewNew 5360
NewNew 5320
bull Dual-port two-line IP phone supports compression
bull Basic telephony amp messaging
bull Entry levelbull Self labeling bull Large displaybull 8 buttons
bull large graphics backlit displaybull 24 programmable self-
labeling keys
bull Dual-port multi-line display IP speakerphone
bull User-programmable features
bull Dual-port multi-line display IP speakerphone
bull User programmable features
bull Large graphics backlit display
bull Dual-mode protocol SIP MiNet
bull Wideband audio supportbull HTML applications toolkit
built inbull 48 programmable self-
labeling keys with one-touch access
bull Color IP phone bull HTML toolkit for
graphically rich applications
bull Touch screen includes keyboard and volume control
bull ldquoSidebarrdquo provides access to applications
bull Physical integration with a PCbull Integrated to MS Office desktopbull Provide at-a-glance contacts
Navigator
slide 45Mitel | Confidential
Mitel Live Content Creator
End User Personalized Live Rich Media Content
Workgroup Rich Media Content delivery to user community
ndash Simple content creation using standard 3rd party blogging tools
ndash On-the-fly content updates
Personalized live rich media content on the phone
slide 46Mitel | Confidential
Wireless Portfolio
slide 47Mitel | Confidential
Wireless LAN Stand
Converts a desktop phone to a wireless device
Connected to an IP phone ndash serves as an access point for 6 wireless IP phones
Connect a PC to 2nd port for wireless data access
WiredWireless
LAN
Stand as
Access Point
Wireless Client
Wireless Client
Wireless Client
Wireless Client
Wireless ClientWireless
Client
Having trouble communicating between buildings that may not be wired
slide 48Mitel | Confidential
Cordless Handset Headset for 5330 and 5340 IP phones
Improve mobility and productivity
Mobility within 100 meters range from the phone
Leader in acoustic quality
ndash DECT technology ndash higher quality voice density and less interference than Bluetooth
slide 49Mitel | Confidential
WiFi Integration
SpectraLink e340 h340 i640
ndash Full MCD platform integration
ndash Handsets can be hot desks or ACD agents Keyline support
SpectraLink 80208030 r3
ndash Direct MCD SIP integration
ndash 80211 abg support
Ascom i75
ndash Direct MCD SIP integration
App and Middleware support
ndash Messaging Location PTT
slide 50Mitel | Confidential
IP-DECT Integration
MCD Integration
ndash Feature rich SIP integration
ndash Desktop twinned via Dynamic Extension
Enterprise grade Handsets and Accessories
ndash Office Retail 5602 5603
ndash Healthcare 5604
ndash Industrial 5606 5606-Alarm
Messaging and Services
ndash Phonebook Alarms Messaging Location
ndash 3rd-party App and middleware support
slide 51Mitel | Confidential
SIP Solutions
slide 52Mitel | Confidential
Mitel Commitment to SIPIncreased Application Value Deployment Flexibility and Choice
The Promise of SIP
Standardizes VoIP communication into a single protocol
Enables vendor interoperability of traditional telephony elements
Enables standards-based application integration
Reduces costs
The Reality of SIP
Still an evolving standard
Interoperability canrsquot be assumed it needs to be tested
Mitel SIP Center of Excellence
ndash Validation of Mitel solution SIP interoperation with third-party
ndash Network devicesndash Endpointsndash Service provider network configurations
slide 53Mitel | Confidential
3300 Embedded Voice Mail
NuPoint UM
Unified Communicator
Teleworker Solution
3rd party application servers
Mitel Commitment to SIP Support
SIP Lineside Applications
Mitel MiNETSIP Dual-mode sets
SIP Phones
SIP Softphones
Wireless (WiFi and IP DECT) SIP Phones
Gateways amp Analog Adaptors
Mitel Communications Director
Service Provider Networks
ndash Softswitches
ndash Gateways
ndash Session Border Controllers
ndash Firewalls
SIP interconnect to PSTN
SIP interconnect to other PBXs
SIP Trunking
slide 54Mitel | Confidential
Net Solutions Managed Servicesand Partnerships
slide 55Mitel | Confidential
Mitel NetSolutionsreg
Wide Area Networks (CLEC Services)
Complete local long distance Internet access and complex data network offerings
Industry leading customer support
Local regional national and international solutions
Solutions include
ndash Local services ndash PSTN and SIP services
ndash WAN technologies ndash MPLS VPLS Optical Ethernet
ndash Hosted solutions ndash Network management Audio and Web collaboration
Current CLEC Certifications
Pending CLEC CertificationsRevised 2009
slide 56Mitel | Confidential
Managed Services
Differentiated program addressing total cost of ownership
Merges business applications services and support to address unique business models
End-to-end communications services and solutions from a single vendor
Ability to add and adapt to emerging technologies
Strategically connects financial and application objectives in a long term service and support relationship
ldquo For organizations seeking conservation of capital and a fixed monthly bill Mitel offers its unique managed services program ndash Gartner Grouprdquo
slide 57Mitel | Confidential
Consistent Exceptional Customer Satisfaction
Unparallel Customer Satisfaction Rate of 97
slide 58Mitel | Confidential
Mitel TotalSolution Managed Services Portfolio
Complete Sourcing Support Consulting and Financing
Convert capital cost to operational expenditure
Fixed Costs for Up to Eight Years
Simple Administration
Managed Growth
Peace of Mind
Focus on establishing your business
slide 59Mitel | Confidential
Partner Focus
HP ProCurve Best of breed networkvoice offering
Microsoft LCS to OCS to Exchange 2007 and beyond
Sun Microsystems Desktop Data Center virtualization
VMWare Expansion of virtualization market
Strategic Partners
slide 60Mitel | Confidential
Why Mitel
slide 61Mitel | Confidential
Software centricYour choice of software ndash simplifying
managementsupport
HTML amp Custom Apps
Legacy Rescue
UCAdvanced applications focus
Industry specific IP Phone html applications
IP enable outdated infrastructure without replacing any hardware
Single portal to launch apps that fit differentiated users
The MarketLeader
The Customer Benefit
Strategic Partnerships Desktop amp data center virtualization amp OCS Sametime integration
slide 62Mitel | Confidential
Why Mitel
Our global customer base spans multiple industry sectors
slide 63Mitel | Confidential
MOTOROLA
Why Mitel
slide 64Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The Mitel solution is very flexible and provides us with the framework to deploy applications in the futureldquo
We now deliver an exceptional service and have been able to expand by the planned 50 without it impacting on customer serviceldquo
The Mitel system has been in place for about two years - It just worksldquo
We run a small but dynamic business and Mitels IP technology and Teleworker solution stretch across the globe with us
N Mackrill CEO
CommonTime
S Saunders VP Corporate Operations
Carlson Wagonlit Travel
We used to spend nearly $18000 each quarter on service calls With Mitel we have even been able to scale back our IT support by one headcount due to the remote management featuresldquo
S RigbyOperations Director
Broker Assistance Limited
This system is efficient we get up to 90 of the calls to the right desk with the correct record on-screen as the calls are answeredldquo
M SharpPractice Manager
Northgate Medical Centre
C GibbonsInformation Systems Manager
Appliance SmartD ThomasIT Administrator
Quirk Auto Dealers
slide 65Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The rollout has been so successful in Europe that the Mitel product set has become our global standardrdquo
We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safetyldquo
ldquoMitel rose above the competition with a solution that is scalable and cost-effectiveldquo
ldquoWithout Mitelrsquos thorough understanding of our needs Irsquom not sure we would have seen this project to through to the end
S Senicourt Director of Telecommunications
AuchanG Schrils VP Technology and Services
Intercontinental Hotels Group
ldquoWith Mitelrsquos IP Solution we have converged and future-proofed our voice and data networks while delivering a wide range of hospitality-specific telephony featureshelliprdquo
R W RuncieCIO
CPS
ldquoAfter careful analysis we new Mitelrsquos solution was the only one that could do the jobldquo
L JohanssonManager of IP Telephony ServicesMedQuist
N WrightTelecommunications Manager
SSA Global
D ZimmermanCIO
Arbyrsquos Restaurant Group Inc
ldquoMitels attack into larger enterprise environments has yielded positive contact
center results The company reports that in FY 2009 (which ends June 30)
they sold three times as many contact centers of over 150 seats as they did in
FY 2008rdquo ~Sheila McGee-Smith McGee-Smith Analytics No Jitter The Mitel (Contact Center)
Story June 29 2009
Mitel was the first to announce virtualizing real-time voice applications to
leverage industry standard servers based on its relationship with VMWareldquo
~ Blair Pleasant COMMfusion No Jitter - Its A Mad Mad Virtual World Oct 21 2009
A plethora of advanced UC and collaboration solutions offered by communication
vendors are looking to address the same business needs and challenges Yet Mitel
has remained at the forefront of technology innovation hellip the integration of video
conferencing with collaboration (file sharing etc) is a valuable feature that
provides users with a more comprehensive collaborative experienceldquo ~ Elka Popova
Frost amp Sullivan Mitel Enhances its UC and Collaboration Portfolio Sep 23 2009
slide 66Mitel | Confidential
Mitel has a good vision of where its going and over time I think well see it play a much bigger role in the evolution of the telecom sector than Nortelldquo Zeus Kerravala Yankee Group
Mitelrsquos strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market Gartner
ldquoGiven that UC has been central to Mitelrsquos value proposition for several years while many segment competitors have only incorporated it into their positioning over the past 18 months the business-driven benefits resulting from these applications remain key differentiatorsrdquo ~ Intellicom Analytics July 2008
slide 67Mitel | Confidential
Thank you
Rylan Harrisrylan_harrismitelcom240-387-4559
- Mitel Corporate Overview
- About Us
- Mitel Global Market Share
- Slide 4
- Slide 5
- Market Share ndash United States SMB IP Telephony Lines Shipped 2008
- Increased Market Share
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Business Challenges
- Mitel Driving New Approaches to Growth
- Slide 14
- Mitel Business Communications Leadership Developing the Future
- Mitel Communications Director ndash Your Platform of Choice
- Mitel Communications Directorndash Your Platform of Choice
- Mitel 5000 CP ndash Your Platform of Choice
- Slide 19
- Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
- Slide 21
- Data Center Virtualization Consolidation
- Mitel and VMware Partnership
- Virtualization of Mitel Applications
- Slide 25
- Mitel Applications Suite Business Communications Made Simple
- Mitel Applications Suite Hitting the SMB ldquoSuiterdquo Spot
- Driving Strong Customer Attachment
- Mitel Border Gateway
- Solutions Tailored to Fit Your Needs
- Senior Executives Sales
- New Dynamic Extension ndash Now even easier
- Knowledge Workers
- Customer Service and Support
- Office Administrator Receptionist
- Internal IT Department
- Slide 37
- Unified Communicator Advanced
- Slide 39
- Mitel Telecollaboration Solution
- Solution Components
- Slide 42
- Leadership in Design and Functionality
- IP Phone Portfolio
- Mitel Live Content Creator
- Slide 46
- Wireless LAN Stand
- Cordless Handset Headset for 5330 and 5340 IP phones
- WiFi Integration
- IP-DECT Integration
- Slide 51
- Mitel Commitment to SIP Increased Application Value Deployment Flexibility and Choice
- Mitel Commitment to SIP Support
- Slide 54
- Mitel NetSolutionsreg Wide Area Networks (CLEC Services)
- Managed Services
- Consistent Exceptional Customer Satisfaction
- Mitel TotalSolution Managed Services Portfolio
- Strategic Partners
- Slide 60
- Slide 61
- Why Mitel
- Why Mitel
- What CUSTOMERS are ldquoSaying helliprdquo
- Slide 65
- Slide 66
- Slide 67
- Thank you Rylan Harris rylan_harrismitelcom 240-387-4559
-
slide 8Mitel | Confidential
Market Trends
172 millionAmericans worked remotely at least one day per month for their employer in 2008 ndash up 72 from 2006
bull Advances in technology and globalization of operations is transforming the nature of work to a diverse set of highly mobile remote part-time and home-based employees
bull 63 of executives expect to work increasingly outside their groups locations and organizations working with teams in different locations
ldquoThe impact of an expanding remote workforce is far-reaching firms will expand their digital footprints examine their real estate travel and energy
policiesrdquo EIU 2007
Challengebull Working and maintaining communications with employees partners and
customers in remote locations
slide 9Mitel | Confidential
63 million
The number of US adults who telecommute will increase 57 from 39 million in 2009 to 63 million in 2016
Employees who telecommute between one and four days a week will account for 86 of the US workforce by 2016
More than 67 of US employees engage in virtual work Nearly half (46) are involved in virtual work at least once a week 14 do so daily
Challenges Effective international communication and information accessibility Ability to support complex interaction from remote locations Retention of skilled employees Environmental regulations
ldquoFuture employees will split their time working from the office the home and the roadrdquo ndash Forrester Research 2009
slide 10Mitel | Confidential
Percentage of employees who would support their organization investing in Telecollaboration
68
Benefits of Telecollaboration 71 of employees agree that video collaboration would help improve
communication
69 say it is the new way to meet and collaborate with clients and colleagues
69 view telecollaboration as a new way to meet and communicate with customers and colleagues
Challenges Effective communication and collaboration across remote sites High costs associated with hosted web conferencing High corporate travel costs Environmental regulations
Harris Decima (2009) Telecollaboration SurveyUS amp Canada
slide 11Mitel | Confidential
slide 12Mitel | Confidential
FinancialStaffing
BusinessCommunication Operations
CustomerFocus
Business Challenges
bull 24x7 Availabilitybull Multiple disparate
points of contactbull Flexible work
bull High annual mobility and conferencing costs
bull Complex hidden telecom fees
bull Separate voice data and wireless networks
bull Remote network accessbull Complex administrationbull Business continuity
bull Service qualitybull Relationship buildingbull Personalization
bull Sharing information across multiple sites
bull Handling peak call times
bull Customer metrics
slide 13Mitel | Confidential
MULTI-SITE COLLABORATION amp PRESENCE
Work without Boundaries One Connection
First Contact Resolution
MANAGED SERVICES
Reduced capital expenditures
SMOOTH MIGRATION amp LEGACY RESCUE
Server Consolidation and Software Only Options
Mitel Driving New Approaches to Growth
CapEx Reduction
OpEx Efficiencies
Future Proof Mitel Communications Director 5000 Communications Platform
SOLID FOUNDATION FOR GROWTH
Mitel Applications Suite amp Mitel Border Gateway
Integrated Business Applications
Extensive IP Wireless Digital amp Softphone Desktop
Productivity Gains
slide 14Mitel | Confidential
Laying a Foundation for GrowthYour Platform of Choice
slide 15Mitel | Confidential
Fall 2004
TDM to VOIP
Open OS to RT Open OS
Industry HW Support
SW Based Call Control
Desktop Virtualization
Data Center Virtualization
Mitel Business Communications LeadershipDeveloping the Future
Transition from TDM PBX switching to IP
Open OS to Real Time Open OS (Linux)
Support for Industry std Server HW (SUN IBM HP)
Development of SW based call control platform (MCD)
Virtualization leadership (MiCD)
slide 16Mitel | Confidential
Mitel Communications Director ndash Your Platform of Choice
Operates on a single industry standard server
Simplified customer deployment
Leverages existing infrastructure
Increases data center convergence
Future proof
Also available on Mitel 3300 ICP platform
Mitel Communications Director
Mitel 3300 ICPIBM ServersHP ServersSun Servers
Mitel Unified IP Client
Seamless mobility
Java card access to voice and data applications from anywhere
Cell phone integration
Presence enabled through Microsoft OCS
Secured teleworker
Energy efficient
Freedom to choose platform of choice
slide 17Mitel | Confidential
Mitel Communications Directorndash Your Platform of Choice
Mitel Communications Director Platform
Embedded Standard Unified Messaging auto-attendant ACD and WiFi and IP DECT wireless
Optional Standalone Applications
Mitel Application Suite (MAS)
Support standard APIs and third-party applications
IP Applications Desktop
Innovative IP Desktop Portfolio
ndash 5304 5312 5320 5324 5330 5340 5360 Cordless head and hand sets UIC 5610
ndash GigE WLAN stand
ndash Attendant 5540 Console
ndash UCA Softphone
Seamless IP networking across multiple sites
Hardware redundancy and software resiliency
IP trunking and SIP line side support
500+ telephony features
slide 18Mitel | Confidential
Mitel 5000 CP ndash Your Platform of Choice
Mitel 5000 Communications Platform
Base set of Embedded Applications
Optional Standalone Applications
Mitel Application Suite (MAS)
Hybrid Applications Desktop
Full IP amp Digital Desktop Portfolio
ndash 5312 5324 5330 5340 5304 5320
ndash 8528 8568
ndash Cordless head and hand sets
ndash GigE WLAN stand
ndash UC Advanced Console
Digital-IP Hybrid Solution
Supports up to 200 users
SIP Trunks
Flexible Migration Options
Secure amp Reliable
slide 19Mitel | Confidential
Fall 2004
Transition from TDM PBX switching to IP
Open OS to Real Time Open OS (Linux)
Support for Industry std Server HW (SUN IBM HP)
Development of SW based call control platform (MCD)
Virtualization leadership (MICD)
TDM to VOIP
Open OS to RT Open OS
Industry HW Support
SW Based Call Control
Desktop Virtualization
Data Center Virtualization
Mitel Business Communications LeadershipDeveloping the Future
slide 20Mitel | Confidential
Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
Seamless Mobility ndash Single Sign-on
Virtual Desktop Integration
Cell Phone Automatic Handoff (provider agnostic)
Secured and High Available Voice and Data Integrity
Energy Efficient ndash 7 watts for telephony and thin client
One Number One DesktopMultiple Devices
Mobile on the Road whileBroadcasting Corporate Identity
Home Office with Sun Global Desktop and Home phone
Corporate Office with Mitel UIC for Sun Ray Stand
Branch office with Sun Ray 270 and Navigator IP Phone
Reduces IT costs and enhances employee productivity
slide 21Mitel | Confidential
Fall 2004
Transition from TDM PBX switching to IP Open OS to Real Time Open OS (Linux) Support for Industry std Server HW (SUN IBM HP) Development of SW based call control platform (MCD) Virtualization leadership (MiCD)
TDM to VOIP
Open OS to RT Open OS
Industry HW Support
SW Based Call Control
Desktop Virtualization
Data Center Virtualization
Mitel Business Communications LeadershipDeveloping the Future
slide 22Mitel | Confidential
MCD MCD MCD MCDMCD MCD MCD MCD
Data Center Virtualization Consolidation
Virtualization technology leveraged to provide software portability
ndash Identical software used across many platforms
Concept extended to replicate instances
ndash Industry power curves used to drive capacity
Ideal data center fit for both enterprise and service providers
ndash IP Telephony delivered in the CloudHigh Availability Industry Standard
PlatformMitel 3300 ICP
Mitel Communications DirectorMCD MCD MCD MCD
Hypervisor
Delivers platform compatibility together with scalability and density
slide 23Mitel | Confidential
Mitel and VMware Partnership
Global Leader in Virtualization Solutions
Joint solution release date calendar Q1 2010
85 overall market share
97 market share of F1000
40 countries with over 22000 channel partners
slide 24Mitel | Confidential
Virtualization of Mitel Applications
Mitel UC applications on Industry Standard Servers in a virtualized data centre
ndash Consolidation of voice and non-voice applications
ndash Capital cost savings due to a reduction in server hardware and real estate
ndash Operational cost savings due to reduction in power and server provisioning costs
ndash Efficiencies in data centre management such as time savings for provisioning servers and disaster recovery
By breaking down the barriers between the
lsquotelecom closetrsquo and the data centre IT managers can significantly reduce costs and improve operations
slide 25Mitel | Confidential
Solutions PortfolioApplications Overview
slide 26Mitel | Confidential
Mitel SpeechAuto-Attendant
Mitel Teleworker Solution
Mitel UnifiedCommunicatorreg (UC)
Mobile
Mitel NuPointUnified
Messagingtrade (UM) Standard Edition
Mitel Audioamp Web
Conferencing (AWC)
MitelBusiness
Dashboard
Mitel Customer Service Manager
Mitel Applications SuiteBusiness Communications Made Simple
Simplicity Single UC portal Server consolidation
Flexibility Scalable up to 1000 users Range of applications
Choice IP PBX platform
(MCD 5000 CP Axxess) Software only
(Sun IBMreg HP Dellreg) MAS Small Business
Appliance Server Appliance (3300 ICP 5000 CP)
Axxess supported on MAS 20
Mitelreg Applications
Suite
Consolidated FootprintIntegrated Administration
Consistent User Experience
slide 27Mitel | Confidential
Mitel Applications SuiteHitting the SMB ldquoSuiterdquo Spot
Calendar Year
MA
S G
loba
l Rev
enue
2Q 2008 2Q 2009
MAS Growth
Sales of the Mitel Applications Suite (MAS) contributed to a strong growth over the past year
slide 28Mitel | Confidential
Driving Strong Customer Attachment
Witnessed a 20 application attachment rate relative to the Mitel Communications Director (MCD)
Audio amp Web Conferencing and NuPoint UM leading the way
MAS attachment rate over past year
0
2
4
6
8
10
12
14
16
18
20
2Q08 3Q08 4Q08 1Q09 2Q09
slide 29Mitel | Confidential
Mitel Border Gateway
Consolidated multi-service server
Secure trusted connectivity between LAN and Public Internet
Allows Mitel IP-PBX to work seamlessly behind company firewall
Turns any phone in to a teleworker
Customer collaboration
Home Remote office
Road Warrior
Off-site Contact Center Agent
Corporate LANWAN
Public Internet
SIP Service Provider
Mitel Border Gateway
Teleworker Service
SIP Trunk Proxy Service
Application Web Proxy Service
Ensure the deployment of secure external and internal workspaces
slide 30Mitel | Confidential
Solutions Tailored to Fit Your Needs
On-site Service amp SupportNeed to work both inside or outside of the corporate network (customer site supplier office warehouse)
Office Administrator Customer ServiceMultiple support roles main customer service and access point to the business
Constantly on the go work 24x7 require immediate access to corporate customer supplier information
Knowledge Worker ManagerRemote Home OfficeMulti-tasking work from home after hours to support global requirements
IT ManagerMultiple technology hats ndash voice and data requires easy to install and manage solutions do more with less
Senior Executive
SalesNeed to work both inside or outside of the corporate network (customer site)
slide 31Mitel | Confidential
Senior Executives Sales
Perfect forbull Out of the office 90 of the timebull Requires real time access to
corporate databull Need to communicate with
knowledge workers partners customers 24x7
NuPoint Unified Messaging Ability to pick up messages
while on the go
One common solution
ndash Unified messaging enhanced voice features and text to speech
ndash Microsoft integration
ndash Inbound and outbound fax
UC Mobile Client Single point of contact single
voicemail
Turn a mobile device in to a business extension with 4 or 5 digit dialing mobile contacts dialing
PBX Feature GUI
Remote user management
Seamlessly transfer call from mobile to desk phone with a single key
Significantly reduce wireless long distance costs
One Connection No Limits
slide 32Mitel | Confidential
New Dynamic Extension ndash Now even easier
Available with MCD 41
ndash Enhanced mobile outbound dialing with auto authentication and call back validation
How it works
ndash Put an ldquoXrsquo before all your business calls from BlackBerryreg devices with Smart Dialing feature configured
ndash Select business contact
ndash You are connected
ndash Call back validation optional
ndash Make another call from corporate network when done
slide 33Mitel | Confidential
Knowledge Workers
Teleworker
Increase employee availability and company accessibility
ndash Extend pbx to remote home offices to enable flexible work
ndash Use a standard Mitel IP phone or Mitel Unified Communicator Advanced Soft phone
Reduce mobile and long distance phone charges for teleworkers
Secure
ndash NO VPN requirement
Unified CommunicatorAdvanced
Desktop client soft phone
Get to business over distance
ndash Presence video collab web collab single point of communication on the desktop
Open Integration with Microsoft IBM Lotus plus open API
Audio and WebConferencing
Reduce travel time and expenses
Eliminate costly hosted services expenses
Share sensitive information in a secure workspace
Track and bill client calls
Mitel IP Unified Client for Sun Raytrade
Seamless Mobility
Simplified Management
Lowered TCO
Enhanced Reliability
Freedom to Collaborate From Anywhere
Perfect forbull Predominately office based ndash a corridor warriorbull National and international travel likelybull Multi-tasking work off-site or after hours bull Need immediate communications with individuals or
groups internal and external
slide 34Mitel | Confidential
Customer Service and Support
Contact CenterSolutions
Build customer relationships
Drive agent and supervisor productivity
Optimize contact center operations with historical and real-time reporting Perfect for
bull Desk based but not necessarily office site basedbull Need to access internal resources and customer
information quickly
Increase Customer Satisfaction
slide 35Mitel | Confidential
Office Administrator Receptionist
Speech Auto Attendant
Facilitate 24 x 7 access to information
ndash Routing by employee name department name or a telephone number
ndash Enhance contact information through personal IVR
Improves return on investment
ndash Reduce the number of trunks required to support incoming calls
Customer Service Manager
Optimize customer experience and business efficiencies
Serve customers in the medium of choice
Self serve options for improved accessibility
Improve call resolution with CRM integration
Capitalize on up sell opportunities with out bound dialing
Perfect forbull Desk based bull Multiple support roles main customer service
and access point to the businessbull Need quick access to internal information
Work More Effectively
slide 36Mitel | Confidential
Internal IT Department
Enterprise ManagementSolutions
Seamless Single Point Provisioning
Manage all applications users and end points
Speed Up Tasks Eliminate Repetitive Tasks
Increase Accuracy Reliability and Availability
Remote Support
24x7 health monitoring of remote Mitel platforms
Secure VPN and dialup access
Reduced service truck rolls
Improve IT service
Faster service response times
Pro-active fault resolution
Increase system availability
Mitel Application Suite
Single Server
Single Install
Consolidated Administration Across Applications and Users
Standard templates
Perfect forbull Multiple technology hats ndash voice
and databull Requires easy to install and
manage solutionsbull Has to do more with less
Business Dashboard
Optimize use of employee and system resources
Measure customer response to marketing campaigns
Monitor employee performance for operational improvement
Historical and real-time reporting
Simplified Administration
slide 37Mitel | Confidential
slide 38Mitel | Confidential
Unified CommunicatorAdvanced
slide 39Mitel | Confidential
Mitel applicationsndash AWC NuPoint Teleworker
MCD Mitel 5000
Microsoft ndash Click to call from IE Word
Outlook
ndash Calendar
ndash Contacts
IBM Lotus Notes ndash Click to dial collaborate
ndash Contacts
Other PIM integrationndash ACT
slide 40Mitel | Confidential
Integrated video conferencing and collaboration
Full HD solution
Mitel Telecollaboration Solution
Simple
Quality
Software-based Telecollaboration
Software solution priced for all customersROI
Low bandwidth and high toleranceNetwork
Optimization
slide 41Mitel | Confidential
Solution Components
HD Monitors
Speakers(for stereo or spatial sound)
Server- Video Codec- Audio Bridge- Session Controller
HD Cameras(bottom of each monitor)
slide 41Mitel | Confidential
Spatial Wideband Audio Acquisition Unit(Beam forming Mic Array)
SIP PhoneWith VoiceFirst Application
slide 42Mitel | Confidential
Desktop Portfolio
slide 43Mitel | Confidential
Leadership in Design and Functionality
slide 44Mitel | Confidential
53025304
5330
5340
5324
IP Phone Portfolio
5312
NewNew 5360
NewNew 5320
bull Dual-port two-line IP phone supports compression
bull Basic telephony amp messaging
bull Entry levelbull Self labeling bull Large displaybull 8 buttons
bull large graphics backlit displaybull 24 programmable self-
labeling keys
bull Dual-port multi-line display IP speakerphone
bull User-programmable features
bull Dual-port multi-line display IP speakerphone
bull User programmable features
bull Large graphics backlit display
bull Dual-mode protocol SIP MiNet
bull Wideband audio supportbull HTML applications toolkit
built inbull 48 programmable self-
labeling keys with one-touch access
bull Color IP phone bull HTML toolkit for
graphically rich applications
bull Touch screen includes keyboard and volume control
bull ldquoSidebarrdquo provides access to applications
bull Physical integration with a PCbull Integrated to MS Office desktopbull Provide at-a-glance contacts
Navigator
slide 45Mitel | Confidential
Mitel Live Content Creator
End User Personalized Live Rich Media Content
Workgroup Rich Media Content delivery to user community
ndash Simple content creation using standard 3rd party blogging tools
ndash On-the-fly content updates
Personalized live rich media content on the phone
slide 46Mitel | Confidential
Wireless Portfolio
slide 47Mitel | Confidential
Wireless LAN Stand
Converts a desktop phone to a wireless device
Connected to an IP phone ndash serves as an access point for 6 wireless IP phones
Connect a PC to 2nd port for wireless data access
WiredWireless
LAN
Stand as
Access Point
Wireless Client
Wireless Client
Wireless Client
Wireless Client
Wireless ClientWireless
Client
Having trouble communicating between buildings that may not be wired
slide 48Mitel | Confidential
Cordless Handset Headset for 5330 and 5340 IP phones
Improve mobility and productivity
Mobility within 100 meters range from the phone
Leader in acoustic quality
ndash DECT technology ndash higher quality voice density and less interference than Bluetooth
slide 49Mitel | Confidential
WiFi Integration
SpectraLink e340 h340 i640
ndash Full MCD platform integration
ndash Handsets can be hot desks or ACD agents Keyline support
SpectraLink 80208030 r3
ndash Direct MCD SIP integration
ndash 80211 abg support
Ascom i75
ndash Direct MCD SIP integration
App and Middleware support
ndash Messaging Location PTT
slide 50Mitel | Confidential
IP-DECT Integration
MCD Integration
ndash Feature rich SIP integration
ndash Desktop twinned via Dynamic Extension
Enterprise grade Handsets and Accessories
ndash Office Retail 5602 5603
ndash Healthcare 5604
ndash Industrial 5606 5606-Alarm
Messaging and Services
ndash Phonebook Alarms Messaging Location
ndash 3rd-party App and middleware support
slide 51Mitel | Confidential
SIP Solutions
slide 52Mitel | Confidential
Mitel Commitment to SIPIncreased Application Value Deployment Flexibility and Choice
The Promise of SIP
Standardizes VoIP communication into a single protocol
Enables vendor interoperability of traditional telephony elements
Enables standards-based application integration
Reduces costs
The Reality of SIP
Still an evolving standard
Interoperability canrsquot be assumed it needs to be tested
Mitel SIP Center of Excellence
ndash Validation of Mitel solution SIP interoperation with third-party
ndash Network devicesndash Endpointsndash Service provider network configurations
slide 53Mitel | Confidential
3300 Embedded Voice Mail
NuPoint UM
Unified Communicator
Teleworker Solution
3rd party application servers
Mitel Commitment to SIP Support
SIP Lineside Applications
Mitel MiNETSIP Dual-mode sets
SIP Phones
SIP Softphones
Wireless (WiFi and IP DECT) SIP Phones
Gateways amp Analog Adaptors
Mitel Communications Director
Service Provider Networks
ndash Softswitches
ndash Gateways
ndash Session Border Controllers
ndash Firewalls
SIP interconnect to PSTN
SIP interconnect to other PBXs
SIP Trunking
slide 54Mitel | Confidential
Net Solutions Managed Servicesand Partnerships
slide 55Mitel | Confidential
Mitel NetSolutionsreg
Wide Area Networks (CLEC Services)
Complete local long distance Internet access and complex data network offerings
Industry leading customer support
Local regional national and international solutions
Solutions include
ndash Local services ndash PSTN and SIP services
ndash WAN technologies ndash MPLS VPLS Optical Ethernet
ndash Hosted solutions ndash Network management Audio and Web collaboration
Current CLEC Certifications
Pending CLEC CertificationsRevised 2009
slide 56Mitel | Confidential
Managed Services
Differentiated program addressing total cost of ownership
Merges business applications services and support to address unique business models
End-to-end communications services and solutions from a single vendor
Ability to add and adapt to emerging technologies
Strategically connects financial and application objectives in a long term service and support relationship
ldquo For organizations seeking conservation of capital and a fixed monthly bill Mitel offers its unique managed services program ndash Gartner Grouprdquo
slide 57Mitel | Confidential
Consistent Exceptional Customer Satisfaction
Unparallel Customer Satisfaction Rate of 97
slide 58Mitel | Confidential
Mitel TotalSolution Managed Services Portfolio
Complete Sourcing Support Consulting and Financing
Convert capital cost to operational expenditure
Fixed Costs for Up to Eight Years
Simple Administration
Managed Growth
Peace of Mind
Focus on establishing your business
slide 59Mitel | Confidential
Partner Focus
HP ProCurve Best of breed networkvoice offering
Microsoft LCS to OCS to Exchange 2007 and beyond
Sun Microsystems Desktop Data Center virtualization
VMWare Expansion of virtualization market
Strategic Partners
slide 60Mitel | Confidential
Why Mitel
slide 61Mitel | Confidential
Software centricYour choice of software ndash simplifying
managementsupport
HTML amp Custom Apps
Legacy Rescue
UCAdvanced applications focus
Industry specific IP Phone html applications
IP enable outdated infrastructure without replacing any hardware
Single portal to launch apps that fit differentiated users
The MarketLeader
The Customer Benefit
Strategic Partnerships Desktop amp data center virtualization amp OCS Sametime integration
slide 62Mitel | Confidential
Why Mitel
Our global customer base spans multiple industry sectors
slide 63Mitel | Confidential
MOTOROLA
Why Mitel
slide 64Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The Mitel solution is very flexible and provides us with the framework to deploy applications in the futureldquo
We now deliver an exceptional service and have been able to expand by the planned 50 without it impacting on customer serviceldquo
The Mitel system has been in place for about two years - It just worksldquo
We run a small but dynamic business and Mitels IP technology and Teleworker solution stretch across the globe with us
N Mackrill CEO
CommonTime
S Saunders VP Corporate Operations
Carlson Wagonlit Travel
We used to spend nearly $18000 each quarter on service calls With Mitel we have even been able to scale back our IT support by one headcount due to the remote management featuresldquo
S RigbyOperations Director
Broker Assistance Limited
This system is efficient we get up to 90 of the calls to the right desk with the correct record on-screen as the calls are answeredldquo
M SharpPractice Manager
Northgate Medical Centre
C GibbonsInformation Systems Manager
Appliance SmartD ThomasIT Administrator
Quirk Auto Dealers
slide 65Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The rollout has been so successful in Europe that the Mitel product set has become our global standardrdquo
We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safetyldquo
ldquoMitel rose above the competition with a solution that is scalable and cost-effectiveldquo
ldquoWithout Mitelrsquos thorough understanding of our needs Irsquom not sure we would have seen this project to through to the end
S Senicourt Director of Telecommunications
AuchanG Schrils VP Technology and Services
Intercontinental Hotels Group
ldquoWith Mitelrsquos IP Solution we have converged and future-proofed our voice and data networks while delivering a wide range of hospitality-specific telephony featureshelliprdquo
R W RuncieCIO
CPS
ldquoAfter careful analysis we new Mitelrsquos solution was the only one that could do the jobldquo
L JohanssonManager of IP Telephony ServicesMedQuist
N WrightTelecommunications Manager
SSA Global
D ZimmermanCIO
Arbyrsquos Restaurant Group Inc
ldquoMitels attack into larger enterprise environments has yielded positive contact
center results The company reports that in FY 2009 (which ends June 30)
they sold three times as many contact centers of over 150 seats as they did in
FY 2008rdquo ~Sheila McGee-Smith McGee-Smith Analytics No Jitter The Mitel (Contact Center)
Story June 29 2009
Mitel was the first to announce virtualizing real-time voice applications to
leverage industry standard servers based on its relationship with VMWareldquo
~ Blair Pleasant COMMfusion No Jitter - Its A Mad Mad Virtual World Oct 21 2009
A plethora of advanced UC and collaboration solutions offered by communication
vendors are looking to address the same business needs and challenges Yet Mitel
has remained at the forefront of technology innovation hellip the integration of video
conferencing with collaboration (file sharing etc) is a valuable feature that
provides users with a more comprehensive collaborative experienceldquo ~ Elka Popova
Frost amp Sullivan Mitel Enhances its UC and Collaboration Portfolio Sep 23 2009
slide 66Mitel | Confidential
Mitel has a good vision of where its going and over time I think well see it play a much bigger role in the evolution of the telecom sector than Nortelldquo Zeus Kerravala Yankee Group
Mitelrsquos strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market Gartner
ldquoGiven that UC has been central to Mitelrsquos value proposition for several years while many segment competitors have only incorporated it into their positioning over the past 18 months the business-driven benefits resulting from these applications remain key differentiatorsrdquo ~ Intellicom Analytics July 2008
slide 67Mitel | Confidential
Thank you
Rylan Harrisrylan_harrismitelcom240-387-4559
- Mitel Corporate Overview
- About Us
- Mitel Global Market Share
- Slide 4
- Slide 5
- Market Share ndash United States SMB IP Telephony Lines Shipped 2008
- Increased Market Share
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Business Challenges
- Mitel Driving New Approaches to Growth
- Slide 14
- Mitel Business Communications Leadership Developing the Future
- Mitel Communications Director ndash Your Platform of Choice
- Mitel Communications Directorndash Your Platform of Choice
- Mitel 5000 CP ndash Your Platform of Choice
- Slide 19
- Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
- Slide 21
- Data Center Virtualization Consolidation
- Mitel and VMware Partnership
- Virtualization of Mitel Applications
- Slide 25
- Mitel Applications Suite Business Communications Made Simple
- Mitel Applications Suite Hitting the SMB ldquoSuiterdquo Spot
- Driving Strong Customer Attachment
- Mitel Border Gateway
- Solutions Tailored to Fit Your Needs
- Senior Executives Sales
- New Dynamic Extension ndash Now even easier
- Knowledge Workers
- Customer Service and Support
- Office Administrator Receptionist
- Internal IT Department
- Slide 37
- Unified Communicator Advanced
- Slide 39
- Mitel Telecollaboration Solution
- Solution Components
- Slide 42
- Leadership in Design and Functionality
- IP Phone Portfolio
- Mitel Live Content Creator
- Slide 46
- Wireless LAN Stand
- Cordless Handset Headset for 5330 and 5340 IP phones
- WiFi Integration
- IP-DECT Integration
- Slide 51
- Mitel Commitment to SIP Increased Application Value Deployment Flexibility and Choice
- Mitel Commitment to SIP Support
- Slide 54
- Mitel NetSolutionsreg Wide Area Networks (CLEC Services)
- Managed Services
- Consistent Exceptional Customer Satisfaction
- Mitel TotalSolution Managed Services Portfolio
- Strategic Partners
- Slide 60
- Slide 61
- Why Mitel
- Why Mitel
- What CUSTOMERS are ldquoSaying helliprdquo
- Slide 65
- Slide 66
- Slide 67
- Thank you Rylan Harris rylan_harrismitelcom 240-387-4559
-
172 millionAmericans worked remotely at least one day per month for their employer in 2008 ndash up 72 from 2006
bull Advances in technology and globalization of operations is transforming the nature of work to a diverse set of highly mobile remote part-time and home-based employees
bull 63 of executives expect to work increasingly outside their groups locations and organizations working with teams in different locations
ldquoThe impact of an expanding remote workforce is far-reaching firms will expand their digital footprints examine their real estate travel and energy
policiesrdquo EIU 2007
Challengebull Working and maintaining communications with employees partners and
customers in remote locations
slide 9Mitel | Confidential
63 million
The number of US adults who telecommute will increase 57 from 39 million in 2009 to 63 million in 2016
Employees who telecommute between one and four days a week will account for 86 of the US workforce by 2016
More than 67 of US employees engage in virtual work Nearly half (46) are involved in virtual work at least once a week 14 do so daily
Challenges Effective international communication and information accessibility Ability to support complex interaction from remote locations Retention of skilled employees Environmental regulations
ldquoFuture employees will split their time working from the office the home and the roadrdquo ndash Forrester Research 2009
slide 10Mitel | Confidential
Percentage of employees who would support their organization investing in Telecollaboration
68
Benefits of Telecollaboration 71 of employees agree that video collaboration would help improve
communication
69 say it is the new way to meet and collaborate with clients and colleagues
69 view telecollaboration as a new way to meet and communicate with customers and colleagues
Challenges Effective communication and collaboration across remote sites High costs associated with hosted web conferencing High corporate travel costs Environmental regulations
Harris Decima (2009) Telecollaboration SurveyUS amp Canada
slide 11Mitel | Confidential
slide 12Mitel | Confidential
FinancialStaffing
BusinessCommunication Operations
CustomerFocus
Business Challenges
bull 24x7 Availabilitybull Multiple disparate
points of contactbull Flexible work
bull High annual mobility and conferencing costs
bull Complex hidden telecom fees
bull Separate voice data and wireless networks
bull Remote network accessbull Complex administrationbull Business continuity
bull Service qualitybull Relationship buildingbull Personalization
bull Sharing information across multiple sites
bull Handling peak call times
bull Customer metrics
slide 13Mitel | Confidential
MULTI-SITE COLLABORATION amp PRESENCE
Work without Boundaries One Connection
First Contact Resolution
MANAGED SERVICES
Reduced capital expenditures
SMOOTH MIGRATION amp LEGACY RESCUE
Server Consolidation and Software Only Options
Mitel Driving New Approaches to Growth
CapEx Reduction
OpEx Efficiencies
Future Proof Mitel Communications Director 5000 Communications Platform
SOLID FOUNDATION FOR GROWTH
Mitel Applications Suite amp Mitel Border Gateway
Integrated Business Applications
Extensive IP Wireless Digital amp Softphone Desktop
Productivity Gains
slide 14Mitel | Confidential
Laying a Foundation for GrowthYour Platform of Choice
slide 15Mitel | Confidential
Fall 2004
TDM to VOIP
Open OS to RT Open OS
Industry HW Support
SW Based Call Control
Desktop Virtualization
Data Center Virtualization
Mitel Business Communications LeadershipDeveloping the Future
Transition from TDM PBX switching to IP
Open OS to Real Time Open OS (Linux)
Support for Industry std Server HW (SUN IBM HP)
Development of SW based call control platform (MCD)
Virtualization leadership (MiCD)
slide 16Mitel | Confidential
Mitel Communications Director ndash Your Platform of Choice
Operates on a single industry standard server
Simplified customer deployment
Leverages existing infrastructure
Increases data center convergence
Future proof
Also available on Mitel 3300 ICP platform
Mitel Communications Director
Mitel 3300 ICPIBM ServersHP ServersSun Servers
Mitel Unified IP Client
Seamless mobility
Java card access to voice and data applications from anywhere
Cell phone integration
Presence enabled through Microsoft OCS
Secured teleworker
Energy efficient
Freedom to choose platform of choice
slide 17Mitel | Confidential
Mitel Communications Directorndash Your Platform of Choice
Mitel Communications Director Platform
Embedded Standard Unified Messaging auto-attendant ACD and WiFi and IP DECT wireless
Optional Standalone Applications
Mitel Application Suite (MAS)
Support standard APIs and third-party applications
IP Applications Desktop
Innovative IP Desktop Portfolio
ndash 5304 5312 5320 5324 5330 5340 5360 Cordless head and hand sets UIC 5610
ndash GigE WLAN stand
ndash Attendant 5540 Console
ndash UCA Softphone
Seamless IP networking across multiple sites
Hardware redundancy and software resiliency
IP trunking and SIP line side support
500+ telephony features
slide 18Mitel | Confidential
Mitel 5000 CP ndash Your Platform of Choice
Mitel 5000 Communications Platform
Base set of Embedded Applications
Optional Standalone Applications
Mitel Application Suite (MAS)
Hybrid Applications Desktop
Full IP amp Digital Desktop Portfolio
ndash 5312 5324 5330 5340 5304 5320
ndash 8528 8568
ndash Cordless head and hand sets
ndash GigE WLAN stand
ndash UC Advanced Console
Digital-IP Hybrid Solution
Supports up to 200 users
SIP Trunks
Flexible Migration Options
Secure amp Reliable
slide 19Mitel | Confidential
Fall 2004
Transition from TDM PBX switching to IP
Open OS to Real Time Open OS (Linux)
Support for Industry std Server HW (SUN IBM HP)
Development of SW based call control platform (MCD)
Virtualization leadership (MICD)
TDM to VOIP
Open OS to RT Open OS
Industry HW Support
SW Based Call Control
Desktop Virtualization
Data Center Virtualization
Mitel Business Communications LeadershipDeveloping the Future
slide 20Mitel | Confidential
Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
Seamless Mobility ndash Single Sign-on
Virtual Desktop Integration
Cell Phone Automatic Handoff (provider agnostic)
Secured and High Available Voice and Data Integrity
Energy Efficient ndash 7 watts for telephony and thin client
One Number One DesktopMultiple Devices
Mobile on the Road whileBroadcasting Corporate Identity
Home Office with Sun Global Desktop and Home phone
Corporate Office with Mitel UIC for Sun Ray Stand
Branch office with Sun Ray 270 and Navigator IP Phone
Reduces IT costs and enhances employee productivity
slide 21Mitel | Confidential
Fall 2004
Transition from TDM PBX switching to IP Open OS to Real Time Open OS (Linux) Support for Industry std Server HW (SUN IBM HP) Development of SW based call control platform (MCD) Virtualization leadership (MiCD)
TDM to VOIP
Open OS to RT Open OS
Industry HW Support
SW Based Call Control
Desktop Virtualization
Data Center Virtualization
Mitel Business Communications LeadershipDeveloping the Future
slide 22Mitel | Confidential
MCD MCD MCD MCDMCD MCD MCD MCD
Data Center Virtualization Consolidation
Virtualization technology leveraged to provide software portability
ndash Identical software used across many platforms
Concept extended to replicate instances
ndash Industry power curves used to drive capacity
Ideal data center fit for both enterprise and service providers
ndash IP Telephony delivered in the CloudHigh Availability Industry Standard
PlatformMitel 3300 ICP
Mitel Communications DirectorMCD MCD MCD MCD
Hypervisor
Delivers platform compatibility together with scalability and density
slide 23Mitel | Confidential
Mitel and VMware Partnership
Global Leader in Virtualization Solutions
Joint solution release date calendar Q1 2010
85 overall market share
97 market share of F1000
40 countries with over 22000 channel partners
slide 24Mitel | Confidential
Virtualization of Mitel Applications
Mitel UC applications on Industry Standard Servers in a virtualized data centre
ndash Consolidation of voice and non-voice applications
ndash Capital cost savings due to a reduction in server hardware and real estate
ndash Operational cost savings due to reduction in power and server provisioning costs
ndash Efficiencies in data centre management such as time savings for provisioning servers and disaster recovery
By breaking down the barriers between the
lsquotelecom closetrsquo and the data centre IT managers can significantly reduce costs and improve operations
slide 25Mitel | Confidential
Solutions PortfolioApplications Overview
slide 26Mitel | Confidential
Mitel SpeechAuto-Attendant
Mitel Teleworker Solution
Mitel UnifiedCommunicatorreg (UC)
Mobile
Mitel NuPointUnified
Messagingtrade (UM) Standard Edition
Mitel Audioamp Web
Conferencing (AWC)
MitelBusiness
Dashboard
Mitel Customer Service Manager
Mitel Applications SuiteBusiness Communications Made Simple
Simplicity Single UC portal Server consolidation
Flexibility Scalable up to 1000 users Range of applications
Choice IP PBX platform
(MCD 5000 CP Axxess) Software only
(Sun IBMreg HP Dellreg) MAS Small Business
Appliance Server Appliance (3300 ICP 5000 CP)
Axxess supported on MAS 20
Mitelreg Applications
Suite
Consolidated FootprintIntegrated Administration
Consistent User Experience
slide 27Mitel | Confidential
Mitel Applications SuiteHitting the SMB ldquoSuiterdquo Spot
Calendar Year
MA
S G
loba
l Rev
enue
2Q 2008 2Q 2009
MAS Growth
Sales of the Mitel Applications Suite (MAS) contributed to a strong growth over the past year
slide 28Mitel | Confidential
Driving Strong Customer Attachment
Witnessed a 20 application attachment rate relative to the Mitel Communications Director (MCD)
Audio amp Web Conferencing and NuPoint UM leading the way
MAS attachment rate over past year
0
2
4
6
8
10
12
14
16
18
20
2Q08 3Q08 4Q08 1Q09 2Q09
slide 29Mitel | Confidential
Mitel Border Gateway
Consolidated multi-service server
Secure trusted connectivity between LAN and Public Internet
Allows Mitel IP-PBX to work seamlessly behind company firewall
Turns any phone in to a teleworker
Customer collaboration
Home Remote office
Road Warrior
Off-site Contact Center Agent
Corporate LANWAN
Public Internet
SIP Service Provider
Mitel Border Gateway
Teleworker Service
SIP Trunk Proxy Service
Application Web Proxy Service
Ensure the deployment of secure external and internal workspaces
slide 30Mitel | Confidential
Solutions Tailored to Fit Your Needs
On-site Service amp SupportNeed to work both inside or outside of the corporate network (customer site supplier office warehouse)
Office Administrator Customer ServiceMultiple support roles main customer service and access point to the business
Constantly on the go work 24x7 require immediate access to corporate customer supplier information
Knowledge Worker ManagerRemote Home OfficeMulti-tasking work from home after hours to support global requirements
IT ManagerMultiple technology hats ndash voice and data requires easy to install and manage solutions do more with less
Senior Executive
SalesNeed to work both inside or outside of the corporate network (customer site)
slide 31Mitel | Confidential
Senior Executives Sales
Perfect forbull Out of the office 90 of the timebull Requires real time access to
corporate databull Need to communicate with
knowledge workers partners customers 24x7
NuPoint Unified Messaging Ability to pick up messages
while on the go
One common solution
ndash Unified messaging enhanced voice features and text to speech
ndash Microsoft integration
ndash Inbound and outbound fax
UC Mobile Client Single point of contact single
voicemail
Turn a mobile device in to a business extension with 4 or 5 digit dialing mobile contacts dialing
PBX Feature GUI
Remote user management
Seamlessly transfer call from mobile to desk phone with a single key
Significantly reduce wireless long distance costs
One Connection No Limits
slide 32Mitel | Confidential
New Dynamic Extension ndash Now even easier
Available with MCD 41
ndash Enhanced mobile outbound dialing with auto authentication and call back validation
How it works
ndash Put an ldquoXrsquo before all your business calls from BlackBerryreg devices with Smart Dialing feature configured
ndash Select business contact
ndash You are connected
ndash Call back validation optional
ndash Make another call from corporate network when done
slide 33Mitel | Confidential
Knowledge Workers
Teleworker
Increase employee availability and company accessibility
ndash Extend pbx to remote home offices to enable flexible work
ndash Use a standard Mitel IP phone or Mitel Unified Communicator Advanced Soft phone
Reduce mobile and long distance phone charges for teleworkers
Secure
ndash NO VPN requirement
Unified CommunicatorAdvanced
Desktop client soft phone
Get to business over distance
ndash Presence video collab web collab single point of communication on the desktop
Open Integration with Microsoft IBM Lotus plus open API
Audio and WebConferencing
Reduce travel time and expenses
Eliminate costly hosted services expenses
Share sensitive information in a secure workspace
Track and bill client calls
Mitel IP Unified Client for Sun Raytrade
Seamless Mobility
Simplified Management
Lowered TCO
Enhanced Reliability
Freedom to Collaborate From Anywhere
Perfect forbull Predominately office based ndash a corridor warriorbull National and international travel likelybull Multi-tasking work off-site or after hours bull Need immediate communications with individuals or
groups internal and external
slide 34Mitel | Confidential
Customer Service and Support
Contact CenterSolutions
Build customer relationships
Drive agent and supervisor productivity
Optimize contact center operations with historical and real-time reporting Perfect for
bull Desk based but not necessarily office site basedbull Need to access internal resources and customer
information quickly
Increase Customer Satisfaction
slide 35Mitel | Confidential
Office Administrator Receptionist
Speech Auto Attendant
Facilitate 24 x 7 access to information
ndash Routing by employee name department name or a telephone number
ndash Enhance contact information through personal IVR
Improves return on investment
ndash Reduce the number of trunks required to support incoming calls
Customer Service Manager
Optimize customer experience and business efficiencies
Serve customers in the medium of choice
Self serve options for improved accessibility
Improve call resolution with CRM integration
Capitalize on up sell opportunities with out bound dialing
Perfect forbull Desk based bull Multiple support roles main customer service
and access point to the businessbull Need quick access to internal information
Work More Effectively
slide 36Mitel | Confidential
Internal IT Department
Enterprise ManagementSolutions
Seamless Single Point Provisioning
Manage all applications users and end points
Speed Up Tasks Eliminate Repetitive Tasks
Increase Accuracy Reliability and Availability
Remote Support
24x7 health monitoring of remote Mitel platforms
Secure VPN and dialup access
Reduced service truck rolls
Improve IT service
Faster service response times
Pro-active fault resolution
Increase system availability
Mitel Application Suite
Single Server
Single Install
Consolidated Administration Across Applications and Users
Standard templates
Perfect forbull Multiple technology hats ndash voice
and databull Requires easy to install and
manage solutionsbull Has to do more with less
Business Dashboard
Optimize use of employee and system resources
Measure customer response to marketing campaigns
Monitor employee performance for operational improvement
Historical and real-time reporting
Simplified Administration
slide 37Mitel | Confidential
slide 38Mitel | Confidential
Unified CommunicatorAdvanced
slide 39Mitel | Confidential
Mitel applicationsndash AWC NuPoint Teleworker
MCD Mitel 5000
Microsoft ndash Click to call from IE Word
Outlook
ndash Calendar
ndash Contacts
IBM Lotus Notes ndash Click to dial collaborate
ndash Contacts
Other PIM integrationndash ACT
slide 40Mitel | Confidential
Integrated video conferencing and collaboration
Full HD solution
Mitel Telecollaboration Solution
Simple
Quality
Software-based Telecollaboration
Software solution priced for all customersROI
Low bandwidth and high toleranceNetwork
Optimization
slide 41Mitel | Confidential
Solution Components
HD Monitors
Speakers(for stereo or spatial sound)
Server- Video Codec- Audio Bridge- Session Controller
HD Cameras(bottom of each monitor)
slide 41Mitel | Confidential
Spatial Wideband Audio Acquisition Unit(Beam forming Mic Array)
SIP PhoneWith VoiceFirst Application
slide 42Mitel | Confidential
Desktop Portfolio
slide 43Mitel | Confidential
Leadership in Design and Functionality
slide 44Mitel | Confidential
53025304
5330
5340
5324
IP Phone Portfolio
5312
NewNew 5360
NewNew 5320
bull Dual-port two-line IP phone supports compression
bull Basic telephony amp messaging
bull Entry levelbull Self labeling bull Large displaybull 8 buttons
bull large graphics backlit displaybull 24 programmable self-
labeling keys
bull Dual-port multi-line display IP speakerphone
bull User-programmable features
bull Dual-port multi-line display IP speakerphone
bull User programmable features
bull Large graphics backlit display
bull Dual-mode protocol SIP MiNet
bull Wideband audio supportbull HTML applications toolkit
built inbull 48 programmable self-
labeling keys with one-touch access
bull Color IP phone bull HTML toolkit for
graphically rich applications
bull Touch screen includes keyboard and volume control
bull ldquoSidebarrdquo provides access to applications
bull Physical integration with a PCbull Integrated to MS Office desktopbull Provide at-a-glance contacts
Navigator
slide 45Mitel | Confidential
Mitel Live Content Creator
End User Personalized Live Rich Media Content
Workgroup Rich Media Content delivery to user community
ndash Simple content creation using standard 3rd party blogging tools
ndash On-the-fly content updates
Personalized live rich media content on the phone
slide 46Mitel | Confidential
Wireless Portfolio
slide 47Mitel | Confidential
Wireless LAN Stand
Converts a desktop phone to a wireless device
Connected to an IP phone ndash serves as an access point for 6 wireless IP phones
Connect a PC to 2nd port for wireless data access
WiredWireless
LAN
Stand as
Access Point
Wireless Client
Wireless Client
Wireless Client
Wireless Client
Wireless ClientWireless
Client
Having trouble communicating between buildings that may not be wired
slide 48Mitel | Confidential
Cordless Handset Headset for 5330 and 5340 IP phones
Improve mobility and productivity
Mobility within 100 meters range from the phone
Leader in acoustic quality
ndash DECT technology ndash higher quality voice density and less interference than Bluetooth
slide 49Mitel | Confidential
WiFi Integration
SpectraLink e340 h340 i640
ndash Full MCD platform integration
ndash Handsets can be hot desks or ACD agents Keyline support
SpectraLink 80208030 r3
ndash Direct MCD SIP integration
ndash 80211 abg support
Ascom i75
ndash Direct MCD SIP integration
App and Middleware support
ndash Messaging Location PTT
slide 50Mitel | Confidential
IP-DECT Integration
MCD Integration
ndash Feature rich SIP integration
ndash Desktop twinned via Dynamic Extension
Enterprise grade Handsets and Accessories
ndash Office Retail 5602 5603
ndash Healthcare 5604
ndash Industrial 5606 5606-Alarm
Messaging and Services
ndash Phonebook Alarms Messaging Location
ndash 3rd-party App and middleware support
slide 51Mitel | Confidential
SIP Solutions
slide 52Mitel | Confidential
Mitel Commitment to SIPIncreased Application Value Deployment Flexibility and Choice
The Promise of SIP
Standardizes VoIP communication into a single protocol
Enables vendor interoperability of traditional telephony elements
Enables standards-based application integration
Reduces costs
The Reality of SIP
Still an evolving standard
Interoperability canrsquot be assumed it needs to be tested
Mitel SIP Center of Excellence
ndash Validation of Mitel solution SIP interoperation with third-party
ndash Network devicesndash Endpointsndash Service provider network configurations
slide 53Mitel | Confidential
3300 Embedded Voice Mail
NuPoint UM
Unified Communicator
Teleworker Solution
3rd party application servers
Mitel Commitment to SIP Support
SIP Lineside Applications
Mitel MiNETSIP Dual-mode sets
SIP Phones
SIP Softphones
Wireless (WiFi and IP DECT) SIP Phones
Gateways amp Analog Adaptors
Mitel Communications Director
Service Provider Networks
ndash Softswitches
ndash Gateways
ndash Session Border Controllers
ndash Firewalls
SIP interconnect to PSTN
SIP interconnect to other PBXs
SIP Trunking
slide 54Mitel | Confidential
Net Solutions Managed Servicesand Partnerships
slide 55Mitel | Confidential
Mitel NetSolutionsreg
Wide Area Networks (CLEC Services)
Complete local long distance Internet access and complex data network offerings
Industry leading customer support
Local regional national and international solutions
Solutions include
ndash Local services ndash PSTN and SIP services
ndash WAN technologies ndash MPLS VPLS Optical Ethernet
ndash Hosted solutions ndash Network management Audio and Web collaboration
Current CLEC Certifications
Pending CLEC CertificationsRevised 2009
slide 56Mitel | Confidential
Managed Services
Differentiated program addressing total cost of ownership
Merges business applications services and support to address unique business models
End-to-end communications services and solutions from a single vendor
Ability to add and adapt to emerging technologies
Strategically connects financial and application objectives in a long term service and support relationship
ldquo For organizations seeking conservation of capital and a fixed monthly bill Mitel offers its unique managed services program ndash Gartner Grouprdquo
slide 57Mitel | Confidential
Consistent Exceptional Customer Satisfaction
Unparallel Customer Satisfaction Rate of 97
slide 58Mitel | Confidential
Mitel TotalSolution Managed Services Portfolio
Complete Sourcing Support Consulting and Financing
Convert capital cost to operational expenditure
Fixed Costs for Up to Eight Years
Simple Administration
Managed Growth
Peace of Mind
Focus on establishing your business
slide 59Mitel | Confidential
Partner Focus
HP ProCurve Best of breed networkvoice offering
Microsoft LCS to OCS to Exchange 2007 and beyond
Sun Microsystems Desktop Data Center virtualization
VMWare Expansion of virtualization market
Strategic Partners
slide 60Mitel | Confidential
Why Mitel
slide 61Mitel | Confidential
Software centricYour choice of software ndash simplifying
managementsupport
HTML amp Custom Apps
Legacy Rescue
UCAdvanced applications focus
Industry specific IP Phone html applications
IP enable outdated infrastructure without replacing any hardware
Single portal to launch apps that fit differentiated users
The MarketLeader
The Customer Benefit
Strategic Partnerships Desktop amp data center virtualization amp OCS Sametime integration
slide 62Mitel | Confidential
Why Mitel
Our global customer base spans multiple industry sectors
slide 63Mitel | Confidential
MOTOROLA
Why Mitel
slide 64Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The Mitel solution is very flexible and provides us with the framework to deploy applications in the futureldquo
We now deliver an exceptional service and have been able to expand by the planned 50 without it impacting on customer serviceldquo
The Mitel system has been in place for about two years - It just worksldquo
We run a small but dynamic business and Mitels IP technology and Teleworker solution stretch across the globe with us
N Mackrill CEO
CommonTime
S Saunders VP Corporate Operations
Carlson Wagonlit Travel
We used to spend nearly $18000 each quarter on service calls With Mitel we have even been able to scale back our IT support by one headcount due to the remote management featuresldquo
S RigbyOperations Director
Broker Assistance Limited
This system is efficient we get up to 90 of the calls to the right desk with the correct record on-screen as the calls are answeredldquo
M SharpPractice Manager
Northgate Medical Centre
C GibbonsInformation Systems Manager
Appliance SmartD ThomasIT Administrator
Quirk Auto Dealers
slide 65Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The rollout has been so successful in Europe that the Mitel product set has become our global standardrdquo
We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safetyldquo
ldquoMitel rose above the competition with a solution that is scalable and cost-effectiveldquo
ldquoWithout Mitelrsquos thorough understanding of our needs Irsquom not sure we would have seen this project to through to the end
S Senicourt Director of Telecommunications
AuchanG Schrils VP Technology and Services
Intercontinental Hotels Group
ldquoWith Mitelrsquos IP Solution we have converged and future-proofed our voice and data networks while delivering a wide range of hospitality-specific telephony featureshelliprdquo
R W RuncieCIO
CPS
ldquoAfter careful analysis we new Mitelrsquos solution was the only one that could do the jobldquo
L JohanssonManager of IP Telephony ServicesMedQuist
N WrightTelecommunications Manager
SSA Global
D ZimmermanCIO
Arbyrsquos Restaurant Group Inc
ldquoMitels attack into larger enterprise environments has yielded positive contact
center results The company reports that in FY 2009 (which ends June 30)
they sold three times as many contact centers of over 150 seats as they did in
FY 2008rdquo ~Sheila McGee-Smith McGee-Smith Analytics No Jitter The Mitel (Contact Center)
Story June 29 2009
Mitel was the first to announce virtualizing real-time voice applications to
leverage industry standard servers based on its relationship with VMWareldquo
~ Blair Pleasant COMMfusion No Jitter - Its A Mad Mad Virtual World Oct 21 2009
A plethora of advanced UC and collaboration solutions offered by communication
vendors are looking to address the same business needs and challenges Yet Mitel
has remained at the forefront of technology innovation hellip the integration of video
conferencing with collaboration (file sharing etc) is a valuable feature that
provides users with a more comprehensive collaborative experienceldquo ~ Elka Popova
Frost amp Sullivan Mitel Enhances its UC and Collaboration Portfolio Sep 23 2009
slide 66Mitel | Confidential
Mitel has a good vision of where its going and over time I think well see it play a much bigger role in the evolution of the telecom sector than Nortelldquo Zeus Kerravala Yankee Group
Mitelrsquos strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market Gartner
ldquoGiven that UC has been central to Mitelrsquos value proposition for several years while many segment competitors have only incorporated it into their positioning over the past 18 months the business-driven benefits resulting from these applications remain key differentiatorsrdquo ~ Intellicom Analytics July 2008
slide 67Mitel | Confidential
Thank you
Rylan Harrisrylan_harrismitelcom240-387-4559
- Mitel Corporate Overview
- About Us
- Mitel Global Market Share
- Slide 4
- Slide 5
- Market Share ndash United States SMB IP Telephony Lines Shipped 2008
- Increased Market Share
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Business Challenges
- Mitel Driving New Approaches to Growth
- Slide 14
- Mitel Business Communications Leadership Developing the Future
- Mitel Communications Director ndash Your Platform of Choice
- Mitel Communications Directorndash Your Platform of Choice
- Mitel 5000 CP ndash Your Platform of Choice
- Slide 19
- Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
- Slide 21
- Data Center Virtualization Consolidation
- Mitel and VMware Partnership
- Virtualization of Mitel Applications
- Slide 25
- Mitel Applications Suite Business Communications Made Simple
- Mitel Applications Suite Hitting the SMB ldquoSuiterdquo Spot
- Driving Strong Customer Attachment
- Mitel Border Gateway
- Solutions Tailored to Fit Your Needs
- Senior Executives Sales
- New Dynamic Extension ndash Now even easier
- Knowledge Workers
- Customer Service and Support
- Office Administrator Receptionist
- Internal IT Department
- Slide 37
- Unified Communicator Advanced
- Slide 39
- Mitel Telecollaboration Solution
- Solution Components
- Slide 42
- Leadership in Design and Functionality
- IP Phone Portfolio
- Mitel Live Content Creator
- Slide 46
- Wireless LAN Stand
- Cordless Handset Headset for 5330 and 5340 IP phones
- WiFi Integration
- IP-DECT Integration
- Slide 51
- Mitel Commitment to SIP Increased Application Value Deployment Flexibility and Choice
- Mitel Commitment to SIP Support
- Slide 54
- Mitel NetSolutionsreg Wide Area Networks (CLEC Services)
- Managed Services
- Consistent Exceptional Customer Satisfaction
- Mitel TotalSolution Managed Services Portfolio
- Strategic Partners
- Slide 60
- Slide 61
- Why Mitel
- Why Mitel
- What CUSTOMERS are ldquoSaying helliprdquo
- Slide 65
- Slide 66
- Slide 67
- Thank you Rylan Harris rylan_harrismitelcom 240-387-4559
-
63 million
The number of US adults who telecommute will increase 57 from 39 million in 2009 to 63 million in 2016
Employees who telecommute between one and four days a week will account for 86 of the US workforce by 2016
More than 67 of US employees engage in virtual work Nearly half (46) are involved in virtual work at least once a week 14 do so daily
Challenges Effective international communication and information accessibility Ability to support complex interaction from remote locations Retention of skilled employees Environmental regulations
ldquoFuture employees will split their time working from the office the home and the roadrdquo ndash Forrester Research 2009
slide 10Mitel | Confidential
Percentage of employees who would support their organization investing in Telecollaboration
68
Benefits of Telecollaboration 71 of employees agree that video collaboration would help improve
communication
69 say it is the new way to meet and collaborate with clients and colleagues
69 view telecollaboration as a new way to meet and communicate with customers and colleagues
Challenges Effective communication and collaboration across remote sites High costs associated with hosted web conferencing High corporate travel costs Environmental regulations
Harris Decima (2009) Telecollaboration SurveyUS amp Canada
slide 11Mitel | Confidential
slide 12Mitel | Confidential
FinancialStaffing
BusinessCommunication Operations
CustomerFocus
Business Challenges
bull 24x7 Availabilitybull Multiple disparate
points of contactbull Flexible work
bull High annual mobility and conferencing costs
bull Complex hidden telecom fees
bull Separate voice data and wireless networks
bull Remote network accessbull Complex administrationbull Business continuity
bull Service qualitybull Relationship buildingbull Personalization
bull Sharing information across multiple sites
bull Handling peak call times
bull Customer metrics
slide 13Mitel | Confidential
MULTI-SITE COLLABORATION amp PRESENCE
Work without Boundaries One Connection
First Contact Resolution
MANAGED SERVICES
Reduced capital expenditures
SMOOTH MIGRATION amp LEGACY RESCUE
Server Consolidation and Software Only Options
Mitel Driving New Approaches to Growth
CapEx Reduction
OpEx Efficiencies
Future Proof Mitel Communications Director 5000 Communications Platform
SOLID FOUNDATION FOR GROWTH
Mitel Applications Suite amp Mitel Border Gateway
Integrated Business Applications
Extensive IP Wireless Digital amp Softphone Desktop
Productivity Gains
slide 14Mitel | Confidential
Laying a Foundation for GrowthYour Platform of Choice
slide 15Mitel | Confidential
Fall 2004
TDM to VOIP
Open OS to RT Open OS
Industry HW Support
SW Based Call Control
Desktop Virtualization
Data Center Virtualization
Mitel Business Communications LeadershipDeveloping the Future
Transition from TDM PBX switching to IP
Open OS to Real Time Open OS (Linux)
Support for Industry std Server HW (SUN IBM HP)
Development of SW based call control platform (MCD)
Virtualization leadership (MiCD)
slide 16Mitel | Confidential
Mitel Communications Director ndash Your Platform of Choice
Operates on a single industry standard server
Simplified customer deployment
Leverages existing infrastructure
Increases data center convergence
Future proof
Also available on Mitel 3300 ICP platform
Mitel Communications Director
Mitel 3300 ICPIBM ServersHP ServersSun Servers
Mitel Unified IP Client
Seamless mobility
Java card access to voice and data applications from anywhere
Cell phone integration
Presence enabled through Microsoft OCS
Secured teleworker
Energy efficient
Freedom to choose platform of choice
slide 17Mitel | Confidential
Mitel Communications Directorndash Your Platform of Choice
Mitel Communications Director Platform
Embedded Standard Unified Messaging auto-attendant ACD and WiFi and IP DECT wireless
Optional Standalone Applications
Mitel Application Suite (MAS)
Support standard APIs and third-party applications
IP Applications Desktop
Innovative IP Desktop Portfolio
ndash 5304 5312 5320 5324 5330 5340 5360 Cordless head and hand sets UIC 5610
ndash GigE WLAN stand
ndash Attendant 5540 Console
ndash UCA Softphone
Seamless IP networking across multiple sites
Hardware redundancy and software resiliency
IP trunking and SIP line side support
500+ telephony features
slide 18Mitel | Confidential
Mitel 5000 CP ndash Your Platform of Choice
Mitel 5000 Communications Platform
Base set of Embedded Applications
Optional Standalone Applications
Mitel Application Suite (MAS)
Hybrid Applications Desktop
Full IP amp Digital Desktop Portfolio
ndash 5312 5324 5330 5340 5304 5320
ndash 8528 8568
ndash Cordless head and hand sets
ndash GigE WLAN stand
ndash UC Advanced Console
Digital-IP Hybrid Solution
Supports up to 200 users
SIP Trunks
Flexible Migration Options
Secure amp Reliable
slide 19Mitel | Confidential
Fall 2004
Transition from TDM PBX switching to IP
Open OS to Real Time Open OS (Linux)
Support for Industry std Server HW (SUN IBM HP)
Development of SW based call control platform (MCD)
Virtualization leadership (MICD)
TDM to VOIP
Open OS to RT Open OS
Industry HW Support
SW Based Call Control
Desktop Virtualization
Data Center Virtualization
Mitel Business Communications LeadershipDeveloping the Future
slide 20Mitel | Confidential
Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
Seamless Mobility ndash Single Sign-on
Virtual Desktop Integration
Cell Phone Automatic Handoff (provider agnostic)
Secured and High Available Voice and Data Integrity
Energy Efficient ndash 7 watts for telephony and thin client
One Number One DesktopMultiple Devices
Mobile on the Road whileBroadcasting Corporate Identity
Home Office with Sun Global Desktop and Home phone
Corporate Office with Mitel UIC for Sun Ray Stand
Branch office with Sun Ray 270 and Navigator IP Phone
Reduces IT costs and enhances employee productivity
slide 21Mitel | Confidential
Fall 2004
Transition from TDM PBX switching to IP Open OS to Real Time Open OS (Linux) Support for Industry std Server HW (SUN IBM HP) Development of SW based call control platform (MCD) Virtualization leadership (MiCD)
TDM to VOIP
Open OS to RT Open OS
Industry HW Support
SW Based Call Control
Desktop Virtualization
Data Center Virtualization
Mitel Business Communications LeadershipDeveloping the Future
slide 22Mitel | Confidential
MCD MCD MCD MCDMCD MCD MCD MCD
Data Center Virtualization Consolidation
Virtualization technology leveraged to provide software portability
ndash Identical software used across many platforms
Concept extended to replicate instances
ndash Industry power curves used to drive capacity
Ideal data center fit for both enterprise and service providers
ndash IP Telephony delivered in the CloudHigh Availability Industry Standard
PlatformMitel 3300 ICP
Mitel Communications DirectorMCD MCD MCD MCD
Hypervisor
Delivers platform compatibility together with scalability and density
slide 23Mitel | Confidential
Mitel and VMware Partnership
Global Leader in Virtualization Solutions
Joint solution release date calendar Q1 2010
85 overall market share
97 market share of F1000
40 countries with over 22000 channel partners
slide 24Mitel | Confidential
Virtualization of Mitel Applications
Mitel UC applications on Industry Standard Servers in a virtualized data centre
ndash Consolidation of voice and non-voice applications
ndash Capital cost savings due to a reduction in server hardware and real estate
ndash Operational cost savings due to reduction in power and server provisioning costs
ndash Efficiencies in data centre management such as time savings for provisioning servers and disaster recovery
By breaking down the barriers between the
lsquotelecom closetrsquo and the data centre IT managers can significantly reduce costs and improve operations
slide 25Mitel | Confidential
Solutions PortfolioApplications Overview
slide 26Mitel | Confidential
Mitel SpeechAuto-Attendant
Mitel Teleworker Solution
Mitel UnifiedCommunicatorreg (UC)
Mobile
Mitel NuPointUnified
Messagingtrade (UM) Standard Edition
Mitel Audioamp Web
Conferencing (AWC)
MitelBusiness
Dashboard
Mitel Customer Service Manager
Mitel Applications SuiteBusiness Communications Made Simple
Simplicity Single UC portal Server consolidation
Flexibility Scalable up to 1000 users Range of applications
Choice IP PBX platform
(MCD 5000 CP Axxess) Software only
(Sun IBMreg HP Dellreg) MAS Small Business
Appliance Server Appliance (3300 ICP 5000 CP)
Axxess supported on MAS 20
Mitelreg Applications
Suite
Consolidated FootprintIntegrated Administration
Consistent User Experience
slide 27Mitel | Confidential
Mitel Applications SuiteHitting the SMB ldquoSuiterdquo Spot
Calendar Year
MA
S G
loba
l Rev
enue
2Q 2008 2Q 2009
MAS Growth
Sales of the Mitel Applications Suite (MAS) contributed to a strong growth over the past year
slide 28Mitel | Confidential
Driving Strong Customer Attachment
Witnessed a 20 application attachment rate relative to the Mitel Communications Director (MCD)
Audio amp Web Conferencing and NuPoint UM leading the way
MAS attachment rate over past year
0
2
4
6
8
10
12
14
16
18
20
2Q08 3Q08 4Q08 1Q09 2Q09
slide 29Mitel | Confidential
Mitel Border Gateway
Consolidated multi-service server
Secure trusted connectivity between LAN and Public Internet
Allows Mitel IP-PBX to work seamlessly behind company firewall
Turns any phone in to a teleworker
Customer collaboration
Home Remote office
Road Warrior
Off-site Contact Center Agent
Corporate LANWAN
Public Internet
SIP Service Provider
Mitel Border Gateway
Teleworker Service
SIP Trunk Proxy Service
Application Web Proxy Service
Ensure the deployment of secure external and internal workspaces
slide 30Mitel | Confidential
Solutions Tailored to Fit Your Needs
On-site Service amp SupportNeed to work both inside or outside of the corporate network (customer site supplier office warehouse)
Office Administrator Customer ServiceMultiple support roles main customer service and access point to the business
Constantly on the go work 24x7 require immediate access to corporate customer supplier information
Knowledge Worker ManagerRemote Home OfficeMulti-tasking work from home after hours to support global requirements
IT ManagerMultiple technology hats ndash voice and data requires easy to install and manage solutions do more with less
Senior Executive
SalesNeed to work both inside or outside of the corporate network (customer site)
slide 31Mitel | Confidential
Senior Executives Sales
Perfect forbull Out of the office 90 of the timebull Requires real time access to
corporate databull Need to communicate with
knowledge workers partners customers 24x7
NuPoint Unified Messaging Ability to pick up messages
while on the go
One common solution
ndash Unified messaging enhanced voice features and text to speech
ndash Microsoft integration
ndash Inbound and outbound fax
UC Mobile Client Single point of contact single
voicemail
Turn a mobile device in to a business extension with 4 or 5 digit dialing mobile contacts dialing
PBX Feature GUI
Remote user management
Seamlessly transfer call from mobile to desk phone with a single key
Significantly reduce wireless long distance costs
One Connection No Limits
slide 32Mitel | Confidential
New Dynamic Extension ndash Now even easier
Available with MCD 41
ndash Enhanced mobile outbound dialing with auto authentication and call back validation
How it works
ndash Put an ldquoXrsquo before all your business calls from BlackBerryreg devices with Smart Dialing feature configured
ndash Select business contact
ndash You are connected
ndash Call back validation optional
ndash Make another call from corporate network when done
slide 33Mitel | Confidential
Knowledge Workers
Teleworker
Increase employee availability and company accessibility
ndash Extend pbx to remote home offices to enable flexible work
ndash Use a standard Mitel IP phone or Mitel Unified Communicator Advanced Soft phone
Reduce mobile and long distance phone charges for teleworkers
Secure
ndash NO VPN requirement
Unified CommunicatorAdvanced
Desktop client soft phone
Get to business over distance
ndash Presence video collab web collab single point of communication on the desktop
Open Integration with Microsoft IBM Lotus plus open API
Audio and WebConferencing
Reduce travel time and expenses
Eliminate costly hosted services expenses
Share sensitive information in a secure workspace
Track and bill client calls
Mitel IP Unified Client for Sun Raytrade
Seamless Mobility
Simplified Management
Lowered TCO
Enhanced Reliability
Freedom to Collaborate From Anywhere
Perfect forbull Predominately office based ndash a corridor warriorbull National and international travel likelybull Multi-tasking work off-site or after hours bull Need immediate communications with individuals or
groups internal and external
slide 34Mitel | Confidential
Customer Service and Support
Contact CenterSolutions
Build customer relationships
Drive agent and supervisor productivity
Optimize contact center operations with historical and real-time reporting Perfect for
bull Desk based but not necessarily office site basedbull Need to access internal resources and customer
information quickly
Increase Customer Satisfaction
slide 35Mitel | Confidential
Office Administrator Receptionist
Speech Auto Attendant
Facilitate 24 x 7 access to information
ndash Routing by employee name department name or a telephone number
ndash Enhance contact information through personal IVR
Improves return on investment
ndash Reduce the number of trunks required to support incoming calls
Customer Service Manager
Optimize customer experience and business efficiencies
Serve customers in the medium of choice
Self serve options for improved accessibility
Improve call resolution with CRM integration
Capitalize on up sell opportunities with out bound dialing
Perfect forbull Desk based bull Multiple support roles main customer service
and access point to the businessbull Need quick access to internal information
Work More Effectively
slide 36Mitel | Confidential
Internal IT Department
Enterprise ManagementSolutions
Seamless Single Point Provisioning
Manage all applications users and end points
Speed Up Tasks Eliminate Repetitive Tasks
Increase Accuracy Reliability and Availability
Remote Support
24x7 health monitoring of remote Mitel platforms
Secure VPN and dialup access
Reduced service truck rolls
Improve IT service
Faster service response times
Pro-active fault resolution
Increase system availability
Mitel Application Suite
Single Server
Single Install
Consolidated Administration Across Applications and Users
Standard templates
Perfect forbull Multiple technology hats ndash voice
and databull Requires easy to install and
manage solutionsbull Has to do more with less
Business Dashboard
Optimize use of employee and system resources
Measure customer response to marketing campaigns
Monitor employee performance for operational improvement
Historical and real-time reporting
Simplified Administration
slide 37Mitel | Confidential
slide 38Mitel | Confidential
Unified CommunicatorAdvanced
slide 39Mitel | Confidential
Mitel applicationsndash AWC NuPoint Teleworker
MCD Mitel 5000
Microsoft ndash Click to call from IE Word
Outlook
ndash Calendar
ndash Contacts
IBM Lotus Notes ndash Click to dial collaborate
ndash Contacts
Other PIM integrationndash ACT
slide 40Mitel | Confidential
Integrated video conferencing and collaboration
Full HD solution
Mitel Telecollaboration Solution
Simple
Quality
Software-based Telecollaboration
Software solution priced for all customersROI
Low bandwidth and high toleranceNetwork
Optimization
slide 41Mitel | Confidential
Solution Components
HD Monitors
Speakers(for stereo or spatial sound)
Server- Video Codec- Audio Bridge- Session Controller
HD Cameras(bottom of each monitor)
slide 41Mitel | Confidential
Spatial Wideband Audio Acquisition Unit(Beam forming Mic Array)
SIP PhoneWith VoiceFirst Application
slide 42Mitel | Confidential
Desktop Portfolio
slide 43Mitel | Confidential
Leadership in Design and Functionality
slide 44Mitel | Confidential
53025304
5330
5340
5324
IP Phone Portfolio
5312
NewNew 5360
NewNew 5320
bull Dual-port two-line IP phone supports compression
bull Basic telephony amp messaging
bull Entry levelbull Self labeling bull Large displaybull 8 buttons
bull large graphics backlit displaybull 24 programmable self-
labeling keys
bull Dual-port multi-line display IP speakerphone
bull User-programmable features
bull Dual-port multi-line display IP speakerphone
bull User programmable features
bull Large graphics backlit display
bull Dual-mode protocol SIP MiNet
bull Wideband audio supportbull HTML applications toolkit
built inbull 48 programmable self-
labeling keys with one-touch access
bull Color IP phone bull HTML toolkit for
graphically rich applications
bull Touch screen includes keyboard and volume control
bull ldquoSidebarrdquo provides access to applications
bull Physical integration with a PCbull Integrated to MS Office desktopbull Provide at-a-glance contacts
Navigator
slide 45Mitel | Confidential
Mitel Live Content Creator
End User Personalized Live Rich Media Content
Workgroup Rich Media Content delivery to user community
ndash Simple content creation using standard 3rd party blogging tools
ndash On-the-fly content updates
Personalized live rich media content on the phone
slide 46Mitel | Confidential
Wireless Portfolio
slide 47Mitel | Confidential
Wireless LAN Stand
Converts a desktop phone to a wireless device
Connected to an IP phone ndash serves as an access point for 6 wireless IP phones
Connect a PC to 2nd port for wireless data access
WiredWireless
LAN
Stand as
Access Point
Wireless Client
Wireless Client
Wireless Client
Wireless Client
Wireless ClientWireless
Client
Having trouble communicating between buildings that may not be wired
slide 48Mitel | Confidential
Cordless Handset Headset for 5330 and 5340 IP phones
Improve mobility and productivity
Mobility within 100 meters range from the phone
Leader in acoustic quality
ndash DECT technology ndash higher quality voice density and less interference than Bluetooth
slide 49Mitel | Confidential
WiFi Integration
SpectraLink e340 h340 i640
ndash Full MCD platform integration
ndash Handsets can be hot desks or ACD agents Keyline support
SpectraLink 80208030 r3
ndash Direct MCD SIP integration
ndash 80211 abg support
Ascom i75
ndash Direct MCD SIP integration
App and Middleware support
ndash Messaging Location PTT
slide 50Mitel | Confidential
IP-DECT Integration
MCD Integration
ndash Feature rich SIP integration
ndash Desktop twinned via Dynamic Extension
Enterprise grade Handsets and Accessories
ndash Office Retail 5602 5603
ndash Healthcare 5604
ndash Industrial 5606 5606-Alarm
Messaging and Services
ndash Phonebook Alarms Messaging Location
ndash 3rd-party App and middleware support
slide 51Mitel | Confidential
SIP Solutions
slide 52Mitel | Confidential
Mitel Commitment to SIPIncreased Application Value Deployment Flexibility and Choice
The Promise of SIP
Standardizes VoIP communication into a single protocol
Enables vendor interoperability of traditional telephony elements
Enables standards-based application integration
Reduces costs
The Reality of SIP
Still an evolving standard
Interoperability canrsquot be assumed it needs to be tested
Mitel SIP Center of Excellence
ndash Validation of Mitel solution SIP interoperation with third-party
ndash Network devicesndash Endpointsndash Service provider network configurations
slide 53Mitel | Confidential
3300 Embedded Voice Mail
NuPoint UM
Unified Communicator
Teleworker Solution
3rd party application servers
Mitel Commitment to SIP Support
SIP Lineside Applications
Mitel MiNETSIP Dual-mode sets
SIP Phones
SIP Softphones
Wireless (WiFi and IP DECT) SIP Phones
Gateways amp Analog Adaptors
Mitel Communications Director
Service Provider Networks
ndash Softswitches
ndash Gateways
ndash Session Border Controllers
ndash Firewalls
SIP interconnect to PSTN
SIP interconnect to other PBXs
SIP Trunking
slide 54Mitel | Confidential
Net Solutions Managed Servicesand Partnerships
slide 55Mitel | Confidential
Mitel NetSolutionsreg
Wide Area Networks (CLEC Services)
Complete local long distance Internet access and complex data network offerings
Industry leading customer support
Local regional national and international solutions
Solutions include
ndash Local services ndash PSTN and SIP services
ndash WAN technologies ndash MPLS VPLS Optical Ethernet
ndash Hosted solutions ndash Network management Audio and Web collaboration
Current CLEC Certifications
Pending CLEC CertificationsRevised 2009
slide 56Mitel | Confidential
Managed Services
Differentiated program addressing total cost of ownership
Merges business applications services and support to address unique business models
End-to-end communications services and solutions from a single vendor
Ability to add and adapt to emerging technologies
Strategically connects financial and application objectives in a long term service and support relationship
ldquo For organizations seeking conservation of capital and a fixed monthly bill Mitel offers its unique managed services program ndash Gartner Grouprdquo
slide 57Mitel | Confidential
Consistent Exceptional Customer Satisfaction
Unparallel Customer Satisfaction Rate of 97
slide 58Mitel | Confidential
Mitel TotalSolution Managed Services Portfolio
Complete Sourcing Support Consulting and Financing
Convert capital cost to operational expenditure
Fixed Costs for Up to Eight Years
Simple Administration
Managed Growth
Peace of Mind
Focus on establishing your business
slide 59Mitel | Confidential
Partner Focus
HP ProCurve Best of breed networkvoice offering
Microsoft LCS to OCS to Exchange 2007 and beyond
Sun Microsystems Desktop Data Center virtualization
VMWare Expansion of virtualization market
Strategic Partners
slide 60Mitel | Confidential
Why Mitel
slide 61Mitel | Confidential
Software centricYour choice of software ndash simplifying
managementsupport
HTML amp Custom Apps
Legacy Rescue
UCAdvanced applications focus
Industry specific IP Phone html applications
IP enable outdated infrastructure without replacing any hardware
Single portal to launch apps that fit differentiated users
The MarketLeader
The Customer Benefit
Strategic Partnerships Desktop amp data center virtualization amp OCS Sametime integration
slide 62Mitel | Confidential
Why Mitel
Our global customer base spans multiple industry sectors
slide 63Mitel | Confidential
MOTOROLA
Why Mitel
slide 64Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The Mitel solution is very flexible and provides us with the framework to deploy applications in the futureldquo
We now deliver an exceptional service and have been able to expand by the planned 50 without it impacting on customer serviceldquo
The Mitel system has been in place for about two years - It just worksldquo
We run a small but dynamic business and Mitels IP technology and Teleworker solution stretch across the globe with us
N Mackrill CEO
CommonTime
S Saunders VP Corporate Operations
Carlson Wagonlit Travel
We used to spend nearly $18000 each quarter on service calls With Mitel we have even been able to scale back our IT support by one headcount due to the remote management featuresldquo
S RigbyOperations Director
Broker Assistance Limited
This system is efficient we get up to 90 of the calls to the right desk with the correct record on-screen as the calls are answeredldquo
M SharpPractice Manager
Northgate Medical Centre
C GibbonsInformation Systems Manager
Appliance SmartD ThomasIT Administrator
Quirk Auto Dealers
slide 65Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The rollout has been so successful in Europe that the Mitel product set has become our global standardrdquo
We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safetyldquo
ldquoMitel rose above the competition with a solution that is scalable and cost-effectiveldquo
ldquoWithout Mitelrsquos thorough understanding of our needs Irsquom not sure we would have seen this project to through to the end
S Senicourt Director of Telecommunications
AuchanG Schrils VP Technology and Services
Intercontinental Hotels Group
ldquoWith Mitelrsquos IP Solution we have converged and future-proofed our voice and data networks while delivering a wide range of hospitality-specific telephony featureshelliprdquo
R W RuncieCIO
CPS
ldquoAfter careful analysis we new Mitelrsquos solution was the only one that could do the jobldquo
L JohanssonManager of IP Telephony ServicesMedQuist
N WrightTelecommunications Manager
SSA Global
D ZimmermanCIO
Arbyrsquos Restaurant Group Inc
ldquoMitels attack into larger enterprise environments has yielded positive contact
center results The company reports that in FY 2009 (which ends June 30)
they sold three times as many contact centers of over 150 seats as they did in
FY 2008rdquo ~Sheila McGee-Smith McGee-Smith Analytics No Jitter The Mitel (Contact Center)
Story June 29 2009
Mitel was the first to announce virtualizing real-time voice applications to
leverage industry standard servers based on its relationship with VMWareldquo
~ Blair Pleasant COMMfusion No Jitter - Its A Mad Mad Virtual World Oct 21 2009
A plethora of advanced UC and collaboration solutions offered by communication
vendors are looking to address the same business needs and challenges Yet Mitel
has remained at the forefront of technology innovation hellip the integration of video
conferencing with collaboration (file sharing etc) is a valuable feature that
provides users with a more comprehensive collaborative experienceldquo ~ Elka Popova
Frost amp Sullivan Mitel Enhances its UC and Collaboration Portfolio Sep 23 2009
slide 66Mitel | Confidential
Mitel has a good vision of where its going and over time I think well see it play a much bigger role in the evolution of the telecom sector than Nortelldquo Zeus Kerravala Yankee Group
Mitelrsquos strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market Gartner
ldquoGiven that UC has been central to Mitelrsquos value proposition for several years while many segment competitors have only incorporated it into their positioning over the past 18 months the business-driven benefits resulting from these applications remain key differentiatorsrdquo ~ Intellicom Analytics July 2008
slide 67Mitel | Confidential
Thank you
Rylan Harrisrylan_harrismitelcom240-387-4559
- Mitel Corporate Overview
- About Us
- Mitel Global Market Share
- Slide 4
- Slide 5
- Market Share ndash United States SMB IP Telephony Lines Shipped 2008
- Increased Market Share
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Business Challenges
- Mitel Driving New Approaches to Growth
- Slide 14
- Mitel Business Communications Leadership Developing the Future
- Mitel Communications Director ndash Your Platform of Choice
- Mitel Communications Directorndash Your Platform of Choice
- Mitel 5000 CP ndash Your Platform of Choice
- Slide 19
- Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
- Slide 21
- Data Center Virtualization Consolidation
- Mitel and VMware Partnership
- Virtualization of Mitel Applications
- Slide 25
- Mitel Applications Suite Business Communications Made Simple
- Mitel Applications Suite Hitting the SMB ldquoSuiterdquo Spot
- Driving Strong Customer Attachment
- Mitel Border Gateway
- Solutions Tailored to Fit Your Needs
- Senior Executives Sales
- New Dynamic Extension ndash Now even easier
- Knowledge Workers
- Customer Service and Support
- Office Administrator Receptionist
- Internal IT Department
- Slide 37
- Unified Communicator Advanced
- Slide 39
- Mitel Telecollaboration Solution
- Solution Components
- Slide 42
- Leadership in Design and Functionality
- IP Phone Portfolio
- Mitel Live Content Creator
- Slide 46
- Wireless LAN Stand
- Cordless Handset Headset for 5330 and 5340 IP phones
- WiFi Integration
- IP-DECT Integration
- Slide 51
- Mitel Commitment to SIP Increased Application Value Deployment Flexibility and Choice
- Mitel Commitment to SIP Support
- Slide 54
- Mitel NetSolutionsreg Wide Area Networks (CLEC Services)
- Managed Services
- Consistent Exceptional Customer Satisfaction
- Mitel TotalSolution Managed Services Portfolio
- Strategic Partners
- Slide 60
- Slide 61
- Why Mitel
- Why Mitel
- What CUSTOMERS are ldquoSaying helliprdquo
- Slide 65
- Slide 66
- Slide 67
- Thank you Rylan Harris rylan_harrismitelcom 240-387-4559
-
Percentage of employees who would support their organization investing in Telecollaboration
68
Benefits of Telecollaboration 71 of employees agree that video collaboration would help improve
communication
69 say it is the new way to meet and collaborate with clients and colleagues
69 view telecollaboration as a new way to meet and communicate with customers and colleagues
Challenges Effective communication and collaboration across remote sites High costs associated with hosted web conferencing High corporate travel costs Environmental regulations
Harris Decima (2009) Telecollaboration SurveyUS amp Canada
slide 11Mitel | Confidential
slide 12Mitel | Confidential
FinancialStaffing
BusinessCommunication Operations
CustomerFocus
Business Challenges
bull 24x7 Availabilitybull Multiple disparate
points of contactbull Flexible work
bull High annual mobility and conferencing costs
bull Complex hidden telecom fees
bull Separate voice data and wireless networks
bull Remote network accessbull Complex administrationbull Business continuity
bull Service qualitybull Relationship buildingbull Personalization
bull Sharing information across multiple sites
bull Handling peak call times
bull Customer metrics
slide 13Mitel | Confidential
MULTI-SITE COLLABORATION amp PRESENCE
Work without Boundaries One Connection
First Contact Resolution
MANAGED SERVICES
Reduced capital expenditures
SMOOTH MIGRATION amp LEGACY RESCUE
Server Consolidation and Software Only Options
Mitel Driving New Approaches to Growth
CapEx Reduction
OpEx Efficiencies
Future Proof Mitel Communications Director 5000 Communications Platform
SOLID FOUNDATION FOR GROWTH
Mitel Applications Suite amp Mitel Border Gateway
Integrated Business Applications
Extensive IP Wireless Digital amp Softphone Desktop
Productivity Gains
slide 14Mitel | Confidential
Laying a Foundation for GrowthYour Platform of Choice
slide 15Mitel | Confidential
Fall 2004
TDM to VOIP
Open OS to RT Open OS
Industry HW Support
SW Based Call Control
Desktop Virtualization
Data Center Virtualization
Mitel Business Communications LeadershipDeveloping the Future
Transition from TDM PBX switching to IP
Open OS to Real Time Open OS (Linux)
Support for Industry std Server HW (SUN IBM HP)
Development of SW based call control platform (MCD)
Virtualization leadership (MiCD)
slide 16Mitel | Confidential
Mitel Communications Director ndash Your Platform of Choice
Operates on a single industry standard server
Simplified customer deployment
Leverages existing infrastructure
Increases data center convergence
Future proof
Also available on Mitel 3300 ICP platform
Mitel Communications Director
Mitel 3300 ICPIBM ServersHP ServersSun Servers
Mitel Unified IP Client
Seamless mobility
Java card access to voice and data applications from anywhere
Cell phone integration
Presence enabled through Microsoft OCS
Secured teleworker
Energy efficient
Freedom to choose platform of choice
slide 17Mitel | Confidential
Mitel Communications Directorndash Your Platform of Choice
Mitel Communications Director Platform
Embedded Standard Unified Messaging auto-attendant ACD and WiFi and IP DECT wireless
Optional Standalone Applications
Mitel Application Suite (MAS)
Support standard APIs and third-party applications
IP Applications Desktop
Innovative IP Desktop Portfolio
ndash 5304 5312 5320 5324 5330 5340 5360 Cordless head and hand sets UIC 5610
ndash GigE WLAN stand
ndash Attendant 5540 Console
ndash UCA Softphone
Seamless IP networking across multiple sites
Hardware redundancy and software resiliency
IP trunking and SIP line side support
500+ telephony features
slide 18Mitel | Confidential
Mitel 5000 CP ndash Your Platform of Choice
Mitel 5000 Communications Platform
Base set of Embedded Applications
Optional Standalone Applications
Mitel Application Suite (MAS)
Hybrid Applications Desktop
Full IP amp Digital Desktop Portfolio
ndash 5312 5324 5330 5340 5304 5320
ndash 8528 8568
ndash Cordless head and hand sets
ndash GigE WLAN stand
ndash UC Advanced Console
Digital-IP Hybrid Solution
Supports up to 200 users
SIP Trunks
Flexible Migration Options
Secure amp Reliable
slide 19Mitel | Confidential
Fall 2004
Transition from TDM PBX switching to IP
Open OS to Real Time Open OS (Linux)
Support for Industry std Server HW (SUN IBM HP)
Development of SW based call control platform (MCD)
Virtualization leadership (MICD)
TDM to VOIP
Open OS to RT Open OS
Industry HW Support
SW Based Call Control
Desktop Virtualization
Data Center Virtualization
Mitel Business Communications LeadershipDeveloping the Future
slide 20Mitel | Confidential
Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
Seamless Mobility ndash Single Sign-on
Virtual Desktop Integration
Cell Phone Automatic Handoff (provider agnostic)
Secured and High Available Voice and Data Integrity
Energy Efficient ndash 7 watts for telephony and thin client
One Number One DesktopMultiple Devices
Mobile on the Road whileBroadcasting Corporate Identity
Home Office with Sun Global Desktop and Home phone
Corporate Office with Mitel UIC for Sun Ray Stand
Branch office with Sun Ray 270 and Navigator IP Phone
Reduces IT costs and enhances employee productivity
slide 21Mitel | Confidential
Fall 2004
Transition from TDM PBX switching to IP Open OS to Real Time Open OS (Linux) Support for Industry std Server HW (SUN IBM HP) Development of SW based call control platform (MCD) Virtualization leadership (MiCD)
TDM to VOIP
Open OS to RT Open OS
Industry HW Support
SW Based Call Control
Desktop Virtualization
Data Center Virtualization
Mitel Business Communications LeadershipDeveloping the Future
slide 22Mitel | Confidential
MCD MCD MCD MCDMCD MCD MCD MCD
Data Center Virtualization Consolidation
Virtualization technology leveraged to provide software portability
ndash Identical software used across many platforms
Concept extended to replicate instances
ndash Industry power curves used to drive capacity
Ideal data center fit for both enterprise and service providers
ndash IP Telephony delivered in the CloudHigh Availability Industry Standard
PlatformMitel 3300 ICP
Mitel Communications DirectorMCD MCD MCD MCD
Hypervisor
Delivers platform compatibility together with scalability and density
slide 23Mitel | Confidential
Mitel and VMware Partnership
Global Leader in Virtualization Solutions
Joint solution release date calendar Q1 2010
85 overall market share
97 market share of F1000
40 countries with over 22000 channel partners
slide 24Mitel | Confidential
Virtualization of Mitel Applications
Mitel UC applications on Industry Standard Servers in a virtualized data centre
ndash Consolidation of voice and non-voice applications
ndash Capital cost savings due to a reduction in server hardware and real estate
ndash Operational cost savings due to reduction in power and server provisioning costs
ndash Efficiencies in data centre management such as time savings for provisioning servers and disaster recovery
By breaking down the barriers between the
lsquotelecom closetrsquo and the data centre IT managers can significantly reduce costs and improve operations
slide 25Mitel | Confidential
Solutions PortfolioApplications Overview
slide 26Mitel | Confidential
Mitel SpeechAuto-Attendant
Mitel Teleworker Solution
Mitel UnifiedCommunicatorreg (UC)
Mobile
Mitel NuPointUnified
Messagingtrade (UM) Standard Edition
Mitel Audioamp Web
Conferencing (AWC)
MitelBusiness
Dashboard
Mitel Customer Service Manager
Mitel Applications SuiteBusiness Communications Made Simple
Simplicity Single UC portal Server consolidation
Flexibility Scalable up to 1000 users Range of applications
Choice IP PBX platform
(MCD 5000 CP Axxess) Software only
(Sun IBMreg HP Dellreg) MAS Small Business
Appliance Server Appliance (3300 ICP 5000 CP)
Axxess supported on MAS 20
Mitelreg Applications
Suite
Consolidated FootprintIntegrated Administration
Consistent User Experience
slide 27Mitel | Confidential
Mitel Applications SuiteHitting the SMB ldquoSuiterdquo Spot
Calendar Year
MA
S G
loba
l Rev
enue
2Q 2008 2Q 2009
MAS Growth
Sales of the Mitel Applications Suite (MAS) contributed to a strong growth over the past year
slide 28Mitel | Confidential
Driving Strong Customer Attachment
Witnessed a 20 application attachment rate relative to the Mitel Communications Director (MCD)
Audio amp Web Conferencing and NuPoint UM leading the way
MAS attachment rate over past year
0
2
4
6
8
10
12
14
16
18
20
2Q08 3Q08 4Q08 1Q09 2Q09
slide 29Mitel | Confidential
Mitel Border Gateway
Consolidated multi-service server
Secure trusted connectivity between LAN and Public Internet
Allows Mitel IP-PBX to work seamlessly behind company firewall
Turns any phone in to a teleworker
Customer collaboration
Home Remote office
Road Warrior
Off-site Contact Center Agent
Corporate LANWAN
Public Internet
SIP Service Provider
Mitel Border Gateway
Teleworker Service
SIP Trunk Proxy Service
Application Web Proxy Service
Ensure the deployment of secure external and internal workspaces
slide 30Mitel | Confidential
Solutions Tailored to Fit Your Needs
On-site Service amp SupportNeed to work both inside or outside of the corporate network (customer site supplier office warehouse)
Office Administrator Customer ServiceMultiple support roles main customer service and access point to the business
Constantly on the go work 24x7 require immediate access to corporate customer supplier information
Knowledge Worker ManagerRemote Home OfficeMulti-tasking work from home after hours to support global requirements
IT ManagerMultiple technology hats ndash voice and data requires easy to install and manage solutions do more with less
Senior Executive
SalesNeed to work both inside or outside of the corporate network (customer site)
slide 31Mitel | Confidential
Senior Executives Sales
Perfect forbull Out of the office 90 of the timebull Requires real time access to
corporate databull Need to communicate with
knowledge workers partners customers 24x7
NuPoint Unified Messaging Ability to pick up messages
while on the go
One common solution
ndash Unified messaging enhanced voice features and text to speech
ndash Microsoft integration
ndash Inbound and outbound fax
UC Mobile Client Single point of contact single
voicemail
Turn a mobile device in to a business extension with 4 or 5 digit dialing mobile contacts dialing
PBX Feature GUI
Remote user management
Seamlessly transfer call from mobile to desk phone with a single key
Significantly reduce wireless long distance costs
One Connection No Limits
slide 32Mitel | Confidential
New Dynamic Extension ndash Now even easier
Available with MCD 41
ndash Enhanced mobile outbound dialing with auto authentication and call back validation
How it works
ndash Put an ldquoXrsquo before all your business calls from BlackBerryreg devices with Smart Dialing feature configured
ndash Select business contact
ndash You are connected
ndash Call back validation optional
ndash Make another call from corporate network when done
slide 33Mitel | Confidential
Knowledge Workers
Teleworker
Increase employee availability and company accessibility
ndash Extend pbx to remote home offices to enable flexible work
ndash Use a standard Mitel IP phone or Mitel Unified Communicator Advanced Soft phone
Reduce mobile and long distance phone charges for teleworkers
Secure
ndash NO VPN requirement
Unified CommunicatorAdvanced
Desktop client soft phone
Get to business over distance
ndash Presence video collab web collab single point of communication on the desktop
Open Integration with Microsoft IBM Lotus plus open API
Audio and WebConferencing
Reduce travel time and expenses
Eliminate costly hosted services expenses
Share sensitive information in a secure workspace
Track and bill client calls
Mitel IP Unified Client for Sun Raytrade
Seamless Mobility
Simplified Management
Lowered TCO
Enhanced Reliability
Freedom to Collaborate From Anywhere
Perfect forbull Predominately office based ndash a corridor warriorbull National and international travel likelybull Multi-tasking work off-site or after hours bull Need immediate communications with individuals or
groups internal and external
slide 34Mitel | Confidential
Customer Service and Support
Contact CenterSolutions
Build customer relationships
Drive agent and supervisor productivity
Optimize contact center operations with historical and real-time reporting Perfect for
bull Desk based but not necessarily office site basedbull Need to access internal resources and customer
information quickly
Increase Customer Satisfaction
slide 35Mitel | Confidential
Office Administrator Receptionist
Speech Auto Attendant
Facilitate 24 x 7 access to information
ndash Routing by employee name department name or a telephone number
ndash Enhance contact information through personal IVR
Improves return on investment
ndash Reduce the number of trunks required to support incoming calls
Customer Service Manager
Optimize customer experience and business efficiencies
Serve customers in the medium of choice
Self serve options for improved accessibility
Improve call resolution with CRM integration
Capitalize on up sell opportunities with out bound dialing
Perfect forbull Desk based bull Multiple support roles main customer service
and access point to the businessbull Need quick access to internal information
Work More Effectively
slide 36Mitel | Confidential
Internal IT Department
Enterprise ManagementSolutions
Seamless Single Point Provisioning
Manage all applications users and end points
Speed Up Tasks Eliminate Repetitive Tasks
Increase Accuracy Reliability and Availability
Remote Support
24x7 health monitoring of remote Mitel platforms
Secure VPN and dialup access
Reduced service truck rolls
Improve IT service
Faster service response times
Pro-active fault resolution
Increase system availability
Mitel Application Suite
Single Server
Single Install
Consolidated Administration Across Applications and Users
Standard templates
Perfect forbull Multiple technology hats ndash voice
and databull Requires easy to install and
manage solutionsbull Has to do more with less
Business Dashboard
Optimize use of employee and system resources
Measure customer response to marketing campaigns
Monitor employee performance for operational improvement
Historical and real-time reporting
Simplified Administration
slide 37Mitel | Confidential
slide 38Mitel | Confidential
Unified CommunicatorAdvanced
slide 39Mitel | Confidential
Mitel applicationsndash AWC NuPoint Teleworker
MCD Mitel 5000
Microsoft ndash Click to call from IE Word
Outlook
ndash Calendar
ndash Contacts
IBM Lotus Notes ndash Click to dial collaborate
ndash Contacts
Other PIM integrationndash ACT
slide 40Mitel | Confidential
Integrated video conferencing and collaboration
Full HD solution
Mitel Telecollaboration Solution
Simple
Quality
Software-based Telecollaboration
Software solution priced for all customersROI
Low bandwidth and high toleranceNetwork
Optimization
slide 41Mitel | Confidential
Solution Components
HD Monitors
Speakers(for stereo or spatial sound)
Server- Video Codec- Audio Bridge- Session Controller
HD Cameras(bottom of each monitor)
slide 41Mitel | Confidential
Spatial Wideband Audio Acquisition Unit(Beam forming Mic Array)
SIP PhoneWith VoiceFirst Application
slide 42Mitel | Confidential
Desktop Portfolio
slide 43Mitel | Confidential
Leadership in Design and Functionality
slide 44Mitel | Confidential
53025304
5330
5340
5324
IP Phone Portfolio
5312
NewNew 5360
NewNew 5320
bull Dual-port two-line IP phone supports compression
bull Basic telephony amp messaging
bull Entry levelbull Self labeling bull Large displaybull 8 buttons
bull large graphics backlit displaybull 24 programmable self-
labeling keys
bull Dual-port multi-line display IP speakerphone
bull User-programmable features
bull Dual-port multi-line display IP speakerphone
bull User programmable features
bull Large graphics backlit display
bull Dual-mode protocol SIP MiNet
bull Wideband audio supportbull HTML applications toolkit
built inbull 48 programmable self-
labeling keys with one-touch access
bull Color IP phone bull HTML toolkit for
graphically rich applications
bull Touch screen includes keyboard and volume control
bull ldquoSidebarrdquo provides access to applications
bull Physical integration with a PCbull Integrated to MS Office desktopbull Provide at-a-glance contacts
Navigator
slide 45Mitel | Confidential
Mitel Live Content Creator
End User Personalized Live Rich Media Content
Workgroup Rich Media Content delivery to user community
ndash Simple content creation using standard 3rd party blogging tools
ndash On-the-fly content updates
Personalized live rich media content on the phone
slide 46Mitel | Confidential
Wireless Portfolio
slide 47Mitel | Confidential
Wireless LAN Stand
Converts a desktop phone to a wireless device
Connected to an IP phone ndash serves as an access point for 6 wireless IP phones
Connect a PC to 2nd port for wireless data access
WiredWireless
LAN
Stand as
Access Point
Wireless Client
Wireless Client
Wireless Client
Wireless Client
Wireless ClientWireless
Client
Having trouble communicating between buildings that may not be wired
slide 48Mitel | Confidential
Cordless Handset Headset for 5330 and 5340 IP phones
Improve mobility and productivity
Mobility within 100 meters range from the phone
Leader in acoustic quality
ndash DECT technology ndash higher quality voice density and less interference than Bluetooth
slide 49Mitel | Confidential
WiFi Integration
SpectraLink e340 h340 i640
ndash Full MCD platform integration
ndash Handsets can be hot desks or ACD agents Keyline support
SpectraLink 80208030 r3
ndash Direct MCD SIP integration
ndash 80211 abg support
Ascom i75
ndash Direct MCD SIP integration
App and Middleware support
ndash Messaging Location PTT
slide 50Mitel | Confidential
IP-DECT Integration
MCD Integration
ndash Feature rich SIP integration
ndash Desktop twinned via Dynamic Extension
Enterprise grade Handsets and Accessories
ndash Office Retail 5602 5603
ndash Healthcare 5604
ndash Industrial 5606 5606-Alarm
Messaging and Services
ndash Phonebook Alarms Messaging Location
ndash 3rd-party App and middleware support
slide 51Mitel | Confidential
SIP Solutions
slide 52Mitel | Confidential
Mitel Commitment to SIPIncreased Application Value Deployment Flexibility and Choice
The Promise of SIP
Standardizes VoIP communication into a single protocol
Enables vendor interoperability of traditional telephony elements
Enables standards-based application integration
Reduces costs
The Reality of SIP
Still an evolving standard
Interoperability canrsquot be assumed it needs to be tested
Mitel SIP Center of Excellence
ndash Validation of Mitel solution SIP interoperation with third-party
ndash Network devicesndash Endpointsndash Service provider network configurations
slide 53Mitel | Confidential
3300 Embedded Voice Mail
NuPoint UM
Unified Communicator
Teleworker Solution
3rd party application servers
Mitel Commitment to SIP Support
SIP Lineside Applications
Mitel MiNETSIP Dual-mode sets
SIP Phones
SIP Softphones
Wireless (WiFi and IP DECT) SIP Phones
Gateways amp Analog Adaptors
Mitel Communications Director
Service Provider Networks
ndash Softswitches
ndash Gateways
ndash Session Border Controllers
ndash Firewalls
SIP interconnect to PSTN
SIP interconnect to other PBXs
SIP Trunking
slide 54Mitel | Confidential
Net Solutions Managed Servicesand Partnerships
slide 55Mitel | Confidential
Mitel NetSolutionsreg
Wide Area Networks (CLEC Services)
Complete local long distance Internet access and complex data network offerings
Industry leading customer support
Local regional national and international solutions
Solutions include
ndash Local services ndash PSTN and SIP services
ndash WAN technologies ndash MPLS VPLS Optical Ethernet
ndash Hosted solutions ndash Network management Audio and Web collaboration
Current CLEC Certifications
Pending CLEC CertificationsRevised 2009
slide 56Mitel | Confidential
Managed Services
Differentiated program addressing total cost of ownership
Merges business applications services and support to address unique business models
End-to-end communications services and solutions from a single vendor
Ability to add and adapt to emerging technologies
Strategically connects financial and application objectives in a long term service and support relationship
ldquo For organizations seeking conservation of capital and a fixed monthly bill Mitel offers its unique managed services program ndash Gartner Grouprdquo
slide 57Mitel | Confidential
Consistent Exceptional Customer Satisfaction
Unparallel Customer Satisfaction Rate of 97
slide 58Mitel | Confidential
Mitel TotalSolution Managed Services Portfolio
Complete Sourcing Support Consulting and Financing
Convert capital cost to operational expenditure
Fixed Costs for Up to Eight Years
Simple Administration
Managed Growth
Peace of Mind
Focus on establishing your business
slide 59Mitel | Confidential
Partner Focus
HP ProCurve Best of breed networkvoice offering
Microsoft LCS to OCS to Exchange 2007 and beyond
Sun Microsystems Desktop Data Center virtualization
VMWare Expansion of virtualization market
Strategic Partners
slide 60Mitel | Confidential
Why Mitel
slide 61Mitel | Confidential
Software centricYour choice of software ndash simplifying
managementsupport
HTML amp Custom Apps
Legacy Rescue
UCAdvanced applications focus
Industry specific IP Phone html applications
IP enable outdated infrastructure without replacing any hardware
Single portal to launch apps that fit differentiated users
The MarketLeader
The Customer Benefit
Strategic Partnerships Desktop amp data center virtualization amp OCS Sametime integration
slide 62Mitel | Confidential
Why Mitel
Our global customer base spans multiple industry sectors
slide 63Mitel | Confidential
MOTOROLA
Why Mitel
slide 64Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The Mitel solution is very flexible and provides us with the framework to deploy applications in the futureldquo
We now deliver an exceptional service and have been able to expand by the planned 50 without it impacting on customer serviceldquo
The Mitel system has been in place for about two years - It just worksldquo
We run a small but dynamic business and Mitels IP technology and Teleworker solution stretch across the globe with us
N Mackrill CEO
CommonTime
S Saunders VP Corporate Operations
Carlson Wagonlit Travel
We used to spend nearly $18000 each quarter on service calls With Mitel we have even been able to scale back our IT support by one headcount due to the remote management featuresldquo
S RigbyOperations Director
Broker Assistance Limited
This system is efficient we get up to 90 of the calls to the right desk with the correct record on-screen as the calls are answeredldquo
M SharpPractice Manager
Northgate Medical Centre
C GibbonsInformation Systems Manager
Appliance SmartD ThomasIT Administrator
Quirk Auto Dealers
slide 65Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The rollout has been so successful in Europe that the Mitel product set has become our global standardrdquo
We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safetyldquo
ldquoMitel rose above the competition with a solution that is scalable and cost-effectiveldquo
ldquoWithout Mitelrsquos thorough understanding of our needs Irsquom not sure we would have seen this project to through to the end
S Senicourt Director of Telecommunications
AuchanG Schrils VP Technology and Services
Intercontinental Hotels Group
ldquoWith Mitelrsquos IP Solution we have converged and future-proofed our voice and data networks while delivering a wide range of hospitality-specific telephony featureshelliprdquo
R W RuncieCIO
CPS
ldquoAfter careful analysis we new Mitelrsquos solution was the only one that could do the jobldquo
L JohanssonManager of IP Telephony ServicesMedQuist
N WrightTelecommunications Manager
SSA Global
D ZimmermanCIO
Arbyrsquos Restaurant Group Inc
ldquoMitels attack into larger enterprise environments has yielded positive contact
center results The company reports that in FY 2009 (which ends June 30)
they sold three times as many contact centers of over 150 seats as they did in
FY 2008rdquo ~Sheila McGee-Smith McGee-Smith Analytics No Jitter The Mitel (Contact Center)
Story June 29 2009
Mitel was the first to announce virtualizing real-time voice applications to
leverage industry standard servers based on its relationship with VMWareldquo
~ Blair Pleasant COMMfusion No Jitter - Its A Mad Mad Virtual World Oct 21 2009
A plethora of advanced UC and collaboration solutions offered by communication
vendors are looking to address the same business needs and challenges Yet Mitel
has remained at the forefront of technology innovation hellip the integration of video
conferencing with collaboration (file sharing etc) is a valuable feature that
provides users with a more comprehensive collaborative experienceldquo ~ Elka Popova
Frost amp Sullivan Mitel Enhances its UC and Collaboration Portfolio Sep 23 2009
slide 66Mitel | Confidential
Mitel has a good vision of where its going and over time I think well see it play a much bigger role in the evolution of the telecom sector than Nortelldquo Zeus Kerravala Yankee Group
Mitelrsquos strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market Gartner
ldquoGiven that UC has been central to Mitelrsquos value proposition for several years while many segment competitors have only incorporated it into their positioning over the past 18 months the business-driven benefits resulting from these applications remain key differentiatorsrdquo ~ Intellicom Analytics July 2008
slide 67Mitel | Confidential
Thank you
Rylan Harrisrylan_harrismitelcom240-387-4559
- Mitel Corporate Overview
- About Us
- Mitel Global Market Share
- Slide 4
- Slide 5
- Market Share ndash United States SMB IP Telephony Lines Shipped 2008
- Increased Market Share
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Business Challenges
- Mitel Driving New Approaches to Growth
- Slide 14
- Mitel Business Communications Leadership Developing the Future
- Mitel Communications Director ndash Your Platform of Choice
- Mitel Communications Directorndash Your Platform of Choice
- Mitel 5000 CP ndash Your Platform of Choice
- Slide 19
- Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
- Slide 21
- Data Center Virtualization Consolidation
- Mitel and VMware Partnership
- Virtualization of Mitel Applications
- Slide 25
- Mitel Applications Suite Business Communications Made Simple
- Mitel Applications Suite Hitting the SMB ldquoSuiterdquo Spot
- Driving Strong Customer Attachment
- Mitel Border Gateway
- Solutions Tailored to Fit Your Needs
- Senior Executives Sales
- New Dynamic Extension ndash Now even easier
- Knowledge Workers
- Customer Service and Support
- Office Administrator Receptionist
- Internal IT Department
- Slide 37
- Unified Communicator Advanced
- Slide 39
- Mitel Telecollaboration Solution
- Solution Components
- Slide 42
- Leadership in Design and Functionality
- IP Phone Portfolio
- Mitel Live Content Creator
- Slide 46
- Wireless LAN Stand
- Cordless Handset Headset for 5330 and 5340 IP phones
- WiFi Integration
- IP-DECT Integration
- Slide 51
- Mitel Commitment to SIP Increased Application Value Deployment Flexibility and Choice
- Mitel Commitment to SIP Support
- Slide 54
- Mitel NetSolutionsreg Wide Area Networks (CLEC Services)
- Managed Services
- Consistent Exceptional Customer Satisfaction
- Mitel TotalSolution Managed Services Portfolio
- Strategic Partners
- Slide 60
- Slide 61
- Why Mitel
- Why Mitel
- What CUSTOMERS are ldquoSaying helliprdquo
- Slide 65
- Slide 66
- Slide 67
- Thank you Rylan Harris rylan_harrismitelcom 240-387-4559
-
slide 12Mitel | Confidential
FinancialStaffing
BusinessCommunication Operations
CustomerFocus
Business Challenges
bull 24x7 Availabilitybull Multiple disparate
points of contactbull Flexible work
bull High annual mobility and conferencing costs
bull Complex hidden telecom fees
bull Separate voice data and wireless networks
bull Remote network accessbull Complex administrationbull Business continuity
bull Service qualitybull Relationship buildingbull Personalization
bull Sharing information across multiple sites
bull Handling peak call times
bull Customer metrics
slide 13Mitel | Confidential
MULTI-SITE COLLABORATION amp PRESENCE
Work without Boundaries One Connection
First Contact Resolution
MANAGED SERVICES
Reduced capital expenditures
SMOOTH MIGRATION amp LEGACY RESCUE
Server Consolidation and Software Only Options
Mitel Driving New Approaches to Growth
CapEx Reduction
OpEx Efficiencies
Future Proof Mitel Communications Director 5000 Communications Platform
SOLID FOUNDATION FOR GROWTH
Mitel Applications Suite amp Mitel Border Gateway
Integrated Business Applications
Extensive IP Wireless Digital amp Softphone Desktop
Productivity Gains
slide 14Mitel | Confidential
Laying a Foundation for GrowthYour Platform of Choice
slide 15Mitel | Confidential
Fall 2004
TDM to VOIP
Open OS to RT Open OS
Industry HW Support
SW Based Call Control
Desktop Virtualization
Data Center Virtualization
Mitel Business Communications LeadershipDeveloping the Future
Transition from TDM PBX switching to IP
Open OS to Real Time Open OS (Linux)
Support for Industry std Server HW (SUN IBM HP)
Development of SW based call control platform (MCD)
Virtualization leadership (MiCD)
slide 16Mitel | Confidential
Mitel Communications Director ndash Your Platform of Choice
Operates on a single industry standard server
Simplified customer deployment
Leverages existing infrastructure
Increases data center convergence
Future proof
Also available on Mitel 3300 ICP platform
Mitel Communications Director
Mitel 3300 ICPIBM ServersHP ServersSun Servers
Mitel Unified IP Client
Seamless mobility
Java card access to voice and data applications from anywhere
Cell phone integration
Presence enabled through Microsoft OCS
Secured teleworker
Energy efficient
Freedom to choose platform of choice
slide 17Mitel | Confidential
Mitel Communications Directorndash Your Platform of Choice
Mitel Communications Director Platform
Embedded Standard Unified Messaging auto-attendant ACD and WiFi and IP DECT wireless
Optional Standalone Applications
Mitel Application Suite (MAS)
Support standard APIs and third-party applications
IP Applications Desktop
Innovative IP Desktop Portfolio
ndash 5304 5312 5320 5324 5330 5340 5360 Cordless head and hand sets UIC 5610
ndash GigE WLAN stand
ndash Attendant 5540 Console
ndash UCA Softphone
Seamless IP networking across multiple sites
Hardware redundancy and software resiliency
IP trunking and SIP line side support
500+ telephony features
slide 18Mitel | Confidential
Mitel 5000 CP ndash Your Platform of Choice
Mitel 5000 Communications Platform
Base set of Embedded Applications
Optional Standalone Applications
Mitel Application Suite (MAS)
Hybrid Applications Desktop
Full IP amp Digital Desktop Portfolio
ndash 5312 5324 5330 5340 5304 5320
ndash 8528 8568
ndash Cordless head and hand sets
ndash GigE WLAN stand
ndash UC Advanced Console
Digital-IP Hybrid Solution
Supports up to 200 users
SIP Trunks
Flexible Migration Options
Secure amp Reliable
slide 19Mitel | Confidential
Fall 2004
Transition from TDM PBX switching to IP
Open OS to Real Time Open OS (Linux)
Support for Industry std Server HW (SUN IBM HP)
Development of SW based call control platform (MCD)
Virtualization leadership (MICD)
TDM to VOIP
Open OS to RT Open OS
Industry HW Support
SW Based Call Control
Desktop Virtualization
Data Center Virtualization
Mitel Business Communications LeadershipDeveloping the Future
slide 20Mitel | Confidential
Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
Seamless Mobility ndash Single Sign-on
Virtual Desktop Integration
Cell Phone Automatic Handoff (provider agnostic)
Secured and High Available Voice and Data Integrity
Energy Efficient ndash 7 watts for telephony and thin client
One Number One DesktopMultiple Devices
Mobile on the Road whileBroadcasting Corporate Identity
Home Office with Sun Global Desktop and Home phone
Corporate Office with Mitel UIC for Sun Ray Stand
Branch office with Sun Ray 270 and Navigator IP Phone
Reduces IT costs and enhances employee productivity
slide 21Mitel | Confidential
Fall 2004
Transition from TDM PBX switching to IP Open OS to Real Time Open OS (Linux) Support for Industry std Server HW (SUN IBM HP) Development of SW based call control platform (MCD) Virtualization leadership (MiCD)
TDM to VOIP
Open OS to RT Open OS
Industry HW Support
SW Based Call Control
Desktop Virtualization
Data Center Virtualization
Mitel Business Communications LeadershipDeveloping the Future
slide 22Mitel | Confidential
MCD MCD MCD MCDMCD MCD MCD MCD
Data Center Virtualization Consolidation
Virtualization technology leveraged to provide software portability
ndash Identical software used across many platforms
Concept extended to replicate instances
ndash Industry power curves used to drive capacity
Ideal data center fit for both enterprise and service providers
ndash IP Telephony delivered in the CloudHigh Availability Industry Standard
PlatformMitel 3300 ICP
Mitel Communications DirectorMCD MCD MCD MCD
Hypervisor
Delivers platform compatibility together with scalability and density
slide 23Mitel | Confidential
Mitel and VMware Partnership
Global Leader in Virtualization Solutions
Joint solution release date calendar Q1 2010
85 overall market share
97 market share of F1000
40 countries with over 22000 channel partners
slide 24Mitel | Confidential
Virtualization of Mitel Applications
Mitel UC applications on Industry Standard Servers in a virtualized data centre
ndash Consolidation of voice and non-voice applications
ndash Capital cost savings due to a reduction in server hardware and real estate
ndash Operational cost savings due to reduction in power and server provisioning costs
ndash Efficiencies in data centre management such as time savings for provisioning servers and disaster recovery
By breaking down the barriers between the
lsquotelecom closetrsquo and the data centre IT managers can significantly reduce costs and improve operations
slide 25Mitel | Confidential
Solutions PortfolioApplications Overview
slide 26Mitel | Confidential
Mitel SpeechAuto-Attendant
Mitel Teleworker Solution
Mitel UnifiedCommunicatorreg (UC)
Mobile
Mitel NuPointUnified
Messagingtrade (UM) Standard Edition
Mitel Audioamp Web
Conferencing (AWC)
MitelBusiness
Dashboard
Mitel Customer Service Manager
Mitel Applications SuiteBusiness Communications Made Simple
Simplicity Single UC portal Server consolidation
Flexibility Scalable up to 1000 users Range of applications
Choice IP PBX platform
(MCD 5000 CP Axxess) Software only
(Sun IBMreg HP Dellreg) MAS Small Business
Appliance Server Appliance (3300 ICP 5000 CP)
Axxess supported on MAS 20
Mitelreg Applications
Suite
Consolidated FootprintIntegrated Administration
Consistent User Experience
slide 27Mitel | Confidential
Mitel Applications SuiteHitting the SMB ldquoSuiterdquo Spot
Calendar Year
MA
S G
loba
l Rev
enue
2Q 2008 2Q 2009
MAS Growth
Sales of the Mitel Applications Suite (MAS) contributed to a strong growth over the past year
slide 28Mitel | Confidential
Driving Strong Customer Attachment
Witnessed a 20 application attachment rate relative to the Mitel Communications Director (MCD)
Audio amp Web Conferencing and NuPoint UM leading the way
MAS attachment rate over past year
0
2
4
6
8
10
12
14
16
18
20
2Q08 3Q08 4Q08 1Q09 2Q09
slide 29Mitel | Confidential
Mitel Border Gateway
Consolidated multi-service server
Secure trusted connectivity between LAN and Public Internet
Allows Mitel IP-PBX to work seamlessly behind company firewall
Turns any phone in to a teleworker
Customer collaboration
Home Remote office
Road Warrior
Off-site Contact Center Agent
Corporate LANWAN
Public Internet
SIP Service Provider
Mitel Border Gateway
Teleworker Service
SIP Trunk Proxy Service
Application Web Proxy Service
Ensure the deployment of secure external and internal workspaces
slide 30Mitel | Confidential
Solutions Tailored to Fit Your Needs
On-site Service amp SupportNeed to work both inside or outside of the corporate network (customer site supplier office warehouse)
Office Administrator Customer ServiceMultiple support roles main customer service and access point to the business
Constantly on the go work 24x7 require immediate access to corporate customer supplier information
Knowledge Worker ManagerRemote Home OfficeMulti-tasking work from home after hours to support global requirements
IT ManagerMultiple technology hats ndash voice and data requires easy to install and manage solutions do more with less
Senior Executive
SalesNeed to work both inside or outside of the corporate network (customer site)
slide 31Mitel | Confidential
Senior Executives Sales
Perfect forbull Out of the office 90 of the timebull Requires real time access to
corporate databull Need to communicate with
knowledge workers partners customers 24x7
NuPoint Unified Messaging Ability to pick up messages
while on the go
One common solution
ndash Unified messaging enhanced voice features and text to speech
ndash Microsoft integration
ndash Inbound and outbound fax
UC Mobile Client Single point of contact single
voicemail
Turn a mobile device in to a business extension with 4 or 5 digit dialing mobile contacts dialing
PBX Feature GUI
Remote user management
Seamlessly transfer call from mobile to desk phone with a single key
Significantly reduce wireless long distance costs
One Connection No Limits
slide 32Mitel | Confidential
New Dynamic Extension ndash Now even easier
Available with MCD 41
ndash Enhanced mobile outbound dialing with auto authentication and call back validation
How it works
ndash Put an ldquoXrsquo before all your business calls from BlackBerryreg devices with Smart Dialing feature configured
ndash Select business contact
ndash You are connected
ndash Call back validation optional
ndash Make another call from corporate network when done
slide 33Mitel | Confidential
Knowledge Workers
Teleworker
Increase employee availability and company accessibility
ndash Extend pbx to remote home offices to enable flexible work
ndash Use a standard Mitel IP phone or Mitel Unified Communicator Advanced Soft phone
Reduce mobile and long distance phone charges for teleworkers
Secure
ndash NO VPN requirement
Unified CommunicatorAdvanced
Desktop client soft phone
Get to business over distance
ndash Presence video collab web collab single point of communication on the desktop
Open Integration with Microsoft IBM Lotus plus open API
Audio and WebConferencing
Reduce travel time and expenses
Eliminate costly hosted services expenses
Share sensitive information in a secure workspace
Track and bill client calls
Mitel IP Unified Client for Sun Raytrade
Seamless Mobility
Simplified Management
Lowered TCO
Enhanced Reliability
Freedom to Collaborate From Anywhere
Perfect forbull Predominately office based ndash a corridor warriorbull National and international travel likelybull Multi-tasking work off-site or after hours bull Need immediate communications with individuals or
groups internal and external
slide 34Mitel | Confidential
Customer Service and Support
Contact CenterSolutions
Build customer relationships
Drive agent and supervisor productivity
Optimize contact center operations with historical and real-time reporting Perfect for
bull Desk based but not necessarily office site basedbull Need to access internal resources and customer
information quickly
Increase Customer Satisfaction
slide 35Mitel | Confidential
Office Administrator Receptionist
Speech Auto Attendant
Facilitate 24 x 7 access to information
ndash Routing by employee name department name or a telephone number
ndash Enhance contact information through personal IVR
Improves return on investment
ndash Reduce the number of trunks required to support incoming calls
Customer Service Manager
Optimize customer experience and business efficiencies
Serve customers in the medium of choice
Self serve options for improved accessibility
Improve call resolution with CRM integration
Capitalize on up sell opportunities with out bound dialing
Perfect forbull Desk based bull Multiple support roles main customer service
and access point to the businessbull Need quick access to internal information
Work More Effectively
slide 36Mitel | Confidential
Internal IT Department
Enterprise ManagementSolutions
Seamless Single Point Provisioning
Manage all applications users and end points
Speed Up Tasks Eliminate Repetitive Tasks
Increase Accuracy Reliability and Availability
Remote Support
24x7 health monitoring of remote Mitel platforms
Secure VPN and dialup access
Reduced service truck rolls
Improve IT service
Faster service response times
Pro-active fault resolution
Increase system availability
Mitel Application Suite
Single Server
Single Install
Consolidated Administration Across Applications and Users
Standard templates
Perfect forbull Multiple technology hats ndash voice
and databull Requires easy to install and
manage solutionsbull Has to do more with less
Business Dashboard
Optimize use of employee and system resources
Measure customer response to marketing campaigns
Monitor employee performance for operational improvement
Historical and real-time reporting
Simplified Administration
slide 37Mitel | Confidential
slide 38Mitel | Confidential
Unified CommunicatorAdvanced
slide 39Mitel | Confidential
Mitel applicationsndash AWC NuPoint Teleworker
MCD Mitel 5000
Microsoft ndash Click to call from IE Word
Outlook
ndash Calendar
ndash Contacts
IBM Lotus Notes ndash Click to dial collaborate
ndash Contacts
Other PIM integrationndash ACT
slide 40Mitel | Confidential
Integrated video conferencing and collaboration
Full HD solution
Mitel Telecollaboration Solution
Simple
Quality
Software-based Telecollaboration
Software solution priced for all customersROI
Low bandwidth and high toleranceNetwork
Optimization
slide 41Mitel | Confidential
Solution Components
HD Monitors
Speakers(for stereo or spatial sound)
Server- Video Codec- Audio Bridge- Session Controller
HD Cameras(bottom of each monitor)
slide 41Mitel | Confidential
Spatial Wideband Audio Acquisition Unit(Beam forming Mic Array)
SIP PhoneWith VoiceFirst Application
slide 42Mitel | Confidential
Desktop Portfolio
slide 43Mitel | Confidential
Leadership in Design and Functionality
slide 44Mitel | Confidential
53025304
5330
5340
5324
IP Phone Portfolio
5312
NewNew 5360
NewNew 5320
bull Dual-port two-line IP phone supports compression
bull Basic telephony amp messaging
bull Entry levelbull Self labeling bull Large displaybull 8 buttons
bull large graphics backlit displaybull 24 programmable self-
labeling keys
bull Dual-port multi-line display IP speakerphone
bull User-programmable features
bull Dual-port multi-line display IP speakerphone
bull User programmable features
bull Large graphics backlit display
bull Dual-mode protocol SIP MiNet
bull Wideband audio supportbull HTML applications toolkit
built inbull 48 programmable self-
labeling keys with one-touch access
bull Color IP phone bull HTML toolkit for
graphically rich applications
bull Touch screen includes keyboard and volume control
bull ldquoSidebarrdquo provides access to applications
bull Physical integration with a PCbull Integrated to MS Office desktopbull Provide at-a-glance contacts
Navigator
slide 45Mitel | Confidential
Mitel Live Content Creator
End User Personalized Live Rich Media Content
Workgroup Rich Media Content delivery to user community
ndash Simple content creation using standard 3rd party blogging tools
ndash On-the-fly content updates
Personalized live rich media content on the phone
slide 46Mitel | Confidential
Wireless Portfolio
slide 47Mitel | Confidential
Wireless LAN Stand
Converts a desktop phone to a wireless device
Connected to an IP phone ndash serves as an access point for 6 wireless IP phones
Connect a PC to 2nd port for wireless data access
WiredWireless
LAN
Stand as
Access Point
Wireless Client
Wireless Client
Wireless Client
Wireless Client
Wireless ClientWireless
Client
Having trouble communicating between buildings that may not be wired
slide 48Mitel | Confidential
Cordless Handset Headset for 5330 and 5340 IP phones
Improve mobility and productivity
Mobility within 100 meters range from the phone
Leader in acoustic quality
ndash DECT technology ndash higher quality voice density and less interference than Bluetooth
slide 49Mitel | Confidential
WiFi Integration
SpectraLink e340 h340 i640
ndash Full MCD platform integration
ndash Handsets can be hot desks or ACD agents Keyline support
SpectraLink 80208030 r3
ndash Direct MCD SIP integration
ndash 80211 abg support
Ascom i75
ndash Direct MCD SIP integration
App and Middleware support
ndash Messaging Location PTT
slide 50Mitel | Confidential
IP-DECT Integration
MCD Integration
ndash Feature rich SIP integration
ndash Desktop twinned via Dynamic Extension
Enterprise grade Handsets and Accessories
ndash Office Retail 5602 5603
ndash Healthcare 5604
ndash Industrial 5606 5606-Alarm
Messaging and Services
ndash Phonebook Alarms Messaging Location
ndash 3rd-party App and middleware support
slide 51Mitel | Confidential
SIP Solutions
slide 52Mitel | Confidential
Mitel Commitment to SIPIncreased Application Value Deployment Flexibility and Choice
The Promise of SIP
Standardizes VoIP communication into a single protocol
Enables vendor interoperability of traditional telephony elements
Enables standards-based application integration
Reduces costs
The Reality of SIP
Still an evolving standard
Interoperability canrsquot be assumed it needs to be tested
Mitel SIP Center of Excellence
ndash Validation of Mitel solution SIP interoperation with third-party
ndash Network devicesndash Endpointsndash Service provider network configurations
slide 53Mitel | Confidential
3300 Embedded Voice Mail
NuPoint UM
Unified Communicator
Teleworker Solution
3rd party application servers
Mitel Commitment to SIP Support
SIP Lineside Applications
Mitel MiNETSIP Dual-mode sets
SIP Phones
SIP Softphones
Wireless (WiFi and IP DECT) SIP Phones
Gateways amp Analog Adaptors
Mitel Communications Director
Service Provider Networks
ndash Softswitches
ndash Gateways
ndash Session Border Controllers
ndash Firewalls
SIP interconnect to PSTN
SIP interconnect to other PBXs
SIP Trunking
slide 54Mitel | Confidential
Net Solutions Managed Servicesand Partnerships
slide 55Mitel | Confidential
Mitel NetSolutionsreg
Wide Area Networks (CLEC Services)
Complete local long distance Internet access and complex data network offerings
Industry leading customer support
Local regional national and international solutions
Solutions include
ndash Local services ndash PSTN and SIP services
ndash WAN technologies ndash MPLS VPLS Optical Ethernet
ndash Hosted solutions ndash Network management Audio and Web collaboration
Current CLEC Certifications
Pending CLEC CertificationsRevised 2009
slide 56Mitel | Confidential
Managed Services
Differentiated program addressing total cost of ownership
Merges business applications services and support to address unique business models
End-to-end communications services and solutions from a single vendor
Ability to add and adapt to emerging technologies
Strategically connects financial and application objectives in a long term service and support relationship
ldquo For organizations seeking conservation of capital and a fixed monthly bill Mitel offers its unique managed services program ndash Gartner Grouprdquo
slide 57Mitel | Confidential
Consistent Exceptional Customer Satisfaction
Unparallel Customer Satisfaction Rate of 97
slide 58Mitel | Confidential
Mitel TotalSolution Managed Services Portfolio
Complete Sourcing Support Consulting and Financing
Convert capital cost to operational expenditure
Fixed Costs for Up to Eight Years
Simple Administration
Managed Growth
Peace of Mind
Focus on establishing your business
slide 59Mitel | Confidential
Partner Focus
HP ProCurve Best of breed networkvoice offering
Microsoft LCS to OCS to Exchange 2007 and beyond
Sun Microsystems Desktop Data Center virtualization
VMWare Expansion of virtualization market
Strategic Partners
slide 60Mitel | Confidential
Why Mitel
slide 61Mitel | Confidential
Software centricYour choice of software ndash simplifying
managementsupport
HTML amp Custom Apps
Legacy Rescue
UCAdvanced applications focus
Industry specific IP Phone html applications
IP enable outdated infrastructure without replacing any hardware
Single portal to launch apps that fit differentiated users
The MarketLeader
The Customer Benefit
Strategic Partnerships Desktop amp data center virtualization amp OCS Sametime integration
slide 62Mitel | Confidential
Why Mitel
Our global customer base spans multiple industry sectors
slide 63Mitel | Confidential
MOTOROLA
Why Mitel
slide 64Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The Mitel solution is very flexible and provides us with the framework to deploy applications in the futureldquo
We now deliver an exceptional service and have been able to expand by the planned 50 without it impacting on customer serviceldquo
The Mitel system has been in place for about two years - It just worksldquo
We run a small but dynamic business and Mitels IP technology and Teleworker solution stretch across the globe with us
N Mackrill CEO
CommonTime
S Saunders VP Corporate Operations
Carlson Wagonlit Travel
We used to spend nearly $18000 each quarter on service calls With Mitel we have even been able to scale back our IT support by one headcount due to the remote management featuresldquo
S RigbyOperations Director
Broker Assistance Limited
This system is efficient we get up to 90 of the calls to the right desk with the correct record on-screen as the calls are answeredldquo
M SharpPractice Manager
Northgate Medical Centre
C GibbonsInformation Systems Manager
Appliance SmartD ThomasIT Administrator
Quirk Auto Dealers
slide 65Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The rollout has been so successful in Europe that the Mitel product set has become our global standardrdquo
We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safetyldquo
ldquoMitel rose above the competition with a solution that is scalable and cost-effectiveldquo
ldquoWithout Mitelrsquos thorough understanding of our needs Irsquom not sure we would have seen this project to through to the end
S Senicourt Director of Telecommunications
AuchanG Schrils VP Technology and Services
Intercontinental Hotels Group
ldquoWith Mitelrsquos IP Solution we have converged and future-proofed our voice and data networks while delivering a wide range of hospitality-specific telephony featureshelliprdquo
R W RuncieCIO
CPS
ldquoAfter careful analysis we new Mitelrsquos solution was the only one that could do the jobldquo
L JohanssonManager of IP Telephony ServicesMedQuist
N WrightTelecommunications Manager
SSA Global
D ZimmermanCIO
Arbyrsquos Restaurant Group Inc
ldquoMitels attack into larger enterprise environments has yielded positive contact
center results The company reports that in FY 2009 (which ends June 30)
they sold three times as many contact centers of over 150 seats as they did in
FY 2008rdquo ~Sheila McGee-Smith McGee-Smith Analytics No Jitter The Mitel (Contact Center)
Story June 29 2009
Mitel was the first to announce virtualizing real-time voice applications to
leverage industry standard servers based on its relationship with VMWareldquo
~ Blair Pleasant COMMfusion No Jitter - Its A Mad Mad Virtual World Oct 21 2009
A plethora of advanced UC and collaboration solutions offered by communication
vendors are looking to address the same business needs and challenges Yet Mitel
has remained at the forefront of technology innovation hellip the integration of video
conferencing with collaboration (file sharing etc) is a valuable feature that
provides users with a more comprehensive collaborative experienceldquo ~ Elka Popova
Frost amp Sullivan Mitel Enhances its UC and Collaboration Portfolio Sep 23 2009
slide 66Mitel | Confidential
Mitel has a good vision of where its going and over time I think well see it play a much bigger role in the evolution of the telecom sector than Nortelldquo Zeus Kerravala Yankee Group
Mitelrsquos strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market Gartner
ldquoGiven that UC has been central to Mitelrsquos value proposition for several years while many segment competitors have only incorporated it into their positioning over the past 18 months the business-driven benefits resulting from these applications remain key differentiatorsrdquo ~ Intellicom Analytics July 2008
slide 67Mitel | Confidential
Thank you
Rylan Harrisrylan_harrismitelcom240-387-4559
- Mitel Corporate Overview
- About Us
- Mitel Global Market Share
- Slide 4
- Slide 5
- Market Share ndash United States SMB IP Telephony Lines Shipped 2008
- Increased Market Share
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Business Challenges
- Mitel Driving New Approaches to Growth
- Slide 14
- Mitel Business Communications Leadership Developing the Future
- Mitel Communications Director ndash Your Platform of Choice
- Mitel Communications Directorndash Your Platform of Choice
- Mitel 5000 CP ndash Your Platform of Choice
- Slide 19
- Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
- Slide 21
- Data Center Virtualization Consolidation
- Mitel and VMware Partnership
- Virtualization of Mitel Applications
- Slide 25
- Mitel Applications Suite Business Communications Made Simple
- Mitel Applications Suite Hitting the SMB ldquoSuiterdquo Spot
- Driving Strong Customer Attachment
- Mitel Border Gateway
- Solutions Tailored to Fit Your Needs
- Senior Executives Sales
- New Dynamic Extension ndash Now even easier
- Knowledge Workers
- Customer Service and Support
- Office Administrator Receptionist
- Internal IT Department
- Slide 37
- Unified Communicator Advanced
- Slide 39
- Mitel Telecollaboration Solution
- Solution Components
- Slide 42
- Leadership in Design and Functionality
- IP Phone Portfolio
- Mitel Live Content Creator
- Slide 46
- Wireless LAN Stand
- Cordless Handset Headset for 5330 and 5340 IP phones
- WiFi Integration
- IP-DECT Integration
- Slide 51
- Mitel Commitment to SIP Increased Application Value Deployment Flexibility and Choice
- Mitel Commitment to SIP Support
- Slide 54
- Mitel NetSolutionsreg Wide Area Networks (CLEC Services)
- Managed Services
- Consistent Exceptional Customer Satisfaction
- Mitel TotalSolution Managed Services Portfolio
- Strategic Partners
- Slide 60
- Slide 61
- Why Mitel
- Why Mitel
- What CUSTOMERS are ldquoSaying helliprdquo
- Slide 65
- Slide 66
- Slide 67
- Thank you Rylan Harris rylan_harrismitelcom 240-387-4559
-
slide 13Mitel | Confidential
MULTI-SITE COLLABORATION amp PRESENCE
Work without Boundaries One Connection
First Contact Resolution
MANAGED SERVICES
Reduced capital expenditures
SMOOTH MIGRATION amp LEGACY RESCUE
Server Consolidation and Software Only Options
Mitel Driving New Approaches to Growth
CapEx Reduction
OpEx Efficiencies
Future Proof Mitel Communications Director 5000 Communications Platform
SOLID FOUNDATION FOR GROWTH
Mitel Applications Suite amp Mitel Border Gateway
Integrated Business Applications
Extensive IP Wireless Digital amp Softphone Desktop
Productivity Gains
slide 14Mitel | Confidential
Laying a Foundation for GrowthYour Platform of Choice
slide 15Mitel | Confidential
Fall 2004
TDM to VOIP
Open OS to RT Open OS
Industry HW Support
SW Based Call Control
Desktop Virtualization
Data Center Virtualization
Mitel Business Communications LeadershipDeveloping the Future
Transition from TDM PBX switching to IP
Open OS to Real Time Open OS (Linux)
Support for Industry std Server HW (SUN IBM HP)
Development of SW based call control platform (MCD)
Virtualization leadership (MiCD)
slide 16Mitel | Confidential
Mitel Communications Director ndash Your Platform of Choice
Operates on a single industry standard server
Simplified customer deployment
Leverages existing infrastructure
Increases data center convergence
Future proof
Also available on Mitel 3300 ICP platform
Mitel Communications Director
Mitel 3300 ICPIBM ServersHP ServersSun Servers
Mitel Unified IP Client
Seamless mobility
Java card access to voice and data applications from anywhere
Cell phone integration
Presence enabled through Microsoft OCS
Secured teleworker
Energy efficient
Freedom to choose platform of choice
slide 17Mitel | Confidential
Mitel Communications Directorndash Your Platform of Choice
Mitel Communications Director Platform
Embedded Standard Unified Messaging auto-attendant ACD and WiFi and IP DECT wireless
Optional Standalone Applications
Mitel Application Suite (MAS)
Support standard APIs and third-party applications
IP Applications Desktop
Innovative IP Desktop Portfolio
ndash 5304 5312 5320 5324 5330 5340 5360 Cordless head and hand sets UIC 5610
ndash GigE WLAN stand
ndash Attendant 5540 Console
ndash UCA Softphone
Seamless IP networking across multiple sites
Hardware redundancy and software resiliency
IP trunking and SIP line side support
500+ telephony features
slide 18Mitel | Confidential
Mitel 5000 CP ndash Your Platform of Choice
Mitel 5000 Communications Platform
Base set of Embedded Applications
Optional Standalone Applications
Mitel Application Suite (MAS)
Hybrid Applications Desktop
Full IP amp Digital Desktop Portfolio
ndash 5312 5324 5330 5340 5304 5320
ndash 8528 8568
ndash Cordless head and hand sets
ndash GigE WLAN stand
ndash UC Advanced Console
Digital-IP Hybrid Solution
Supports up to 200 users
SIP Trunks
Flexible Migration Options
Secure amp Reliable
slide 19Mitel | Confidential
Fall 2004
Transition from TDM PBX switching to IP
Open OS to Real Time Open OS (Linux)
Support for Industry std Server HW (SUN IBM HP)
Development of SW based call control platform (MCD)
Virtualization leadership (MICD)
TDM to VOIP
Open OS to RT Open OS
Industry HW Support
SW Based Call Control
Desktop Virtualization
Data Center Virtualization
Mitel Business Communications LeadershipDeveloping the Future
slide 20Mitel | Confidential
Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
Seamless Mobility ndash Single Sign-on
Virtual Desktop Integration
Cell Phone Automatic Handoff (provider agnostic)
Secured and High Available Voice and Data Integrity
Energy Efficient ndash 7 watts for telephony and thin client
One Number One DesktopMultiple Devices
Mobile on the Road whileBroadcasting Corporate Identity
Home Office with Sun Global Desktop and Home phone
Corporate Office with Mitel UIC for Sun Ray Stand
Branch office with Sun Ray 270 and Navigator IP Phone
Reduces IT costs and enhances employee productivity
slide 21Mitel | Confidential
Fall 2004
Transition from TDM PBX switching to IP Open OS to Real Time Open OS (Linux) Support for Industry std Server HW (SUN IBM HP) Development of SW based call control platform (MCD) Virtualization leadership (MiCD)
TDM to VOIP
Open OS to RT Open OS
Industry HW Support
SW Based Call Control
Desktop Virtualization
Data Center Virtualization
Mitel Business Communications LeadershipDeveloping the Future
slide 22Mitel | Confidential
MCD MCD MCD MCDMCD MCD MCD MCD
Data Center Virtualization Consolidation
Virtualization technology leveraged to provide software portability
ndash Identical software used across many platforms
Concept extended to replicate instances
ndash Industry power curves used to drive capacity
Ideal data center fit for both enterprise and service providers
ndash IP Telephony delivered in the CloudHigh Availability Industry Standard
PlatformMitel 3300 ICP
Mitel Communications DirectorMCD MCD MCD MCD
Hypervisor
Delivers platform compatibility together with scalability and density
slide 23Mitel | Confidential
Mitel and VMware Partnership
Global Leader in Virtualization Solutions
Joint solution release date calendar Q1 2010
85 overall market share
97 market share of F1000
40 countries with over 22000 channel partners
slide 24Mitel | Confidential
Virtualization of Mitel Applications
Mitel UC applications on Industry Standard Servers in a virtualized data centre
ndash Consolidation of voice and non-voice applications
ndash Capital cost savings due to a reduction in server hardware and real estate
ndash Operational cost savings due to reduction in power and server provisioning costs
ndash Efficiencies in data centre management such as time savings for provisioning servers and disaster recovery
By breaking down the barriers between the
lsquotelecom closetrsquo and the data centre IT managers can significantly reduce costs and improve operations
slide 25Mitel | Confidential
Solutions PortfolioApplications Overview
slide 26Mitel | Confidential
Mitel SpeechAuto-Attendant
Mitel Teleworker Solution
Mitel UnifiedCommunicatorreg (UC)
Mobile
Mitel NuPointUnified
Messagingtrade (UM) Standard Edition
Mitel Audioamp Web
Conferencing (AWC)
MitelBusiness
Dashboard
Mitel Customer Service Manager
Mitel Applications SuiteBusiness Communications Made Simple
Simplicity Single UC portal Server consolidation
Flexibility Scalable up to 1000 users Range of applications
Choice IP PBX platform
(MCD 5000 CP Axxess) Software only
(Sun IBMreg HP Dellreg) MAS Small Business
Appliance Server Appliance (3300 ICP 5000 CP)
Axxess supported on MAS 20
Mitelreg Applications
Suite
Consolidated FootprintIntegrated Administration
Consistent User Experience
slide 27Mitel | Confidential
Mitel Applications SuiteHitting the SMB ldquoSuiterdquo Spot
Calendar Year
MA
S G
loba
l Rev
enue
2Q 2008 2Q 2009
MAS Growth
Sales of the Mitel Applications Suite (MAS) contributed to a strong growth over the past year
slide 28Mitel | Confidential
Driving Strong Customer Attachment
Witnessed a 20 application attachment rate relative to the Mitel Communications Director (MCD)
Audio amp Web Conferencing and NuPoint UM leading the way
MAS attachment rate over past year
0
2
4
6
8
10
12
14
16
18
20
2Q08 3Q08 4Q08 1Q09 2Q09
slide 29Mitel | Confidential
Mitel Border Gateway
Consolidated multi-service server
Secure trusted connectivity between LAN and Public Internet
Allows Mitel IP-PBX to work seamlessly behind company firewall
Turns any phone in to a teleworker
Customer collaboration
Home Remote office
Road Warrior
Off-site Contact Center Agent
Corporate LANWAN
Public Internet
SIP Service Provider
Mitel Border Gateway
Teleworker Service
SIP Trunk Proxy Service
Application Web Proxy Service
Ensure the deployment of secure external and internal workspaces
slide 30Mitel | Confidential
Solutions Tailored to Fit Your Needs
On-site Service amp SupportNeed to work both inside or outside of the corporate network (customer site supplier office warehouse)
Office Administrator Customer ServiceMultiple support roles main customer service and access point to the business
Constantly on the go work 24x7 require immediate access to corporate customer supplier information
Knowledge Worker ManagerRemote Home OfficeMulti-tasking work from home after hours to support global requirements
IT ManagerMultiple technology hats ndash voice and data requires easy to install and manage solutions do more with less
Senior Executive
SalesNeed to work both inside or outside of the corporate network (customer site)
slide 31Mitel | Confidential
Senior Executives Sales
Perfect forbull Out of the office 90 of the timebull Requires real time access to
corporate databull Need to communicate with
knowledge workers partners customers 24x7
NuPoint Unified Messaging Ability to pick up messages
while on the go
One common solution
ndash Unified messaging enhanced voice features and text to speech
ndash Microsoft integration
ndash Inbound and outbound fax
UC Mobile Client Single point of contact single
voicemail
Turn a mobile device in to a business extension with 4 or 5 digit dialing mobile contacts dialing
PBX Feature GUI
Remote user management
Seamlessly transfer call from mobile to desk phone with a single key
Significantly reduce wireless long distance costs
One Connection No Limits
slide 32Mitel | Confidential
New Dynamic Extension ndash Now even easier
Available with MCD 41
ndash Enhanced mobile outbound dialing with auto authentication and call back validation
How it works
ndash Put an ldquoXrsquo before all your business calls from BlackBerryreg devices with Smart Dialing feature configured
ndash Select business contact
ndash You are connected
ndash Call back validation optional
ndash Make another call from corporate network when done
slide 33Mitel | Confidential
Knowledge Workers
Teleworker
Increase employee availability and company accessibility
ndash Extend pbx to remote home offices to enable flexible work
ndash Use a standard Mitel IP phone or Mitel Unified Communicator Advanced Soft phone
Reduce mobile and long distance phone charges for teleworkers
Secure
ndash NO VPN requirement
Unified CommunicatorAdvanced
Desktop client soft phone
Get to business over distance
ndash Presence video collab web collab single point of communication on the desktop
Open Integration with Microsoft IBM Lotus plus open API
Audio and WebConferencing
Reduce travel time and expenses
Eliminate costly hosted services expenses
Share sensitive information in a secure workspace
Track and bill client calls
Mitel IP Unified Client for Sun Raytrade
Seamless Mobility
Simplified Management
Lowered TCO
Enhanced Reliability
Freedom to Collaborate From Anywhere
Perfect forbull Predominately office based ndash a corridor warriorbull National and international travel likelybull Multi-tasking work off-site or after hours bull Need immediate communications with individuals or
groups internal and external
slide 34Mitel | Confidential
Customer Service and Support
Contact CenterSolutions
Build customer relationships
Drive agent and supervisor productivity
Optimize contact center operations with historical and real-time reporting Perfect for
bull Desk based but not necessarily office site basedbull Need to access internal resources and customer
information quickly
Increase Customer Satisfaction
slide 35Mitel | Confidential
Office Administrator Receptionist
Speech Auto Attendant
Facilitate 24 x 7 access to information
ndash Routing by employee name department name or a telephone number
ndash Enhance contact information through personal IVR
Improves return on investment
ndash Reduce the number of trunks required to support incoming calls
Customer Service Manager
Optimize customer experience and business efficiencies
Serve customers in the medium of choice
Self serve options for improved accessibility
Improve call resolution with CRM integration
Capitalize on up sell opportunities with out bound dialing
Perfect forbull Desk based bull Multiple support roles main customer service
and access point to the businessbull Need quick access to internal information
Work More Effectively
slide 36Mitel | Confidential
Internal IT Department
Enterprise ManagementSolutions
Seamless Single Point Provisioning
Manage all applications users and end points
Speed Up Tasks Eliminate Repetitive Tasks
Increase Accuracy Reliability and Availability
Remote Support
24x7 health monitoring of remote Mitel platforms
Secure VPN and dialup access
Reduced service truck rolls
Improve IT service
Faster service response times
Pro-active fault resolution
Increase system availability
Mitel Application Suite
Single Server
Single Install
Consolidated Administration Across Applications and Users
Standard templates
Perfect forbull Multiple technology hats ndash voice
and databull Requires easy to install and
manage solutionsbull Has to do more with less
Business Dashboard
Optimize use of employee and system resources
Measure customer response to marketing campaigns
Monitor employee performance for operational improvement
Historical and real-time reporting
Simplified Administration
slide 37Mitel | Confidential
slide 38Mitel | Confidential
Unified CommunicatorAdvanced
slide 39Mitel | Confidential
Mitel applicationsndash AWC NuPoint Teleworker
MCD Mitel 5000
Microsoft ndash Click to call from IE Word
Outlook
ndash Calendar
ndash Contacts
IBM Lotus Notes ndash Click to dial collaborate
ndash Contacts
Other PIM integrationndash ACT
slide 40Mitel | Confidential
Integrated video conferencing and collaboration
Full HD solution
Mitel Telecollaboration Solution
Simple
Quality
Software-based Telecollaboration
Software solution priced for all customersROI
Low bandwidth and high toleranceNetwork
Optimization
slide 41Mitel | Confidential
Solution Components
HD Monitors
Speakers(for stereo or spatial sound)
Server- Video Codec- Audio Bridge- Session Controller
HD Cameras(bottom of each monitor)
slide 41Mitel | Confidential
Spatial Wideband Audio Acquisition Unit(Beam forming Mic Array)
SIP PhoneWith VoiceFirst Application
slide 42Mitel | Confidential
Desktop Portfolio
slide 43Mitel | Confidential
Leadership in Design and Functionality
slide 44Mitel | Confidential
53025304
5330
5340
5324
IP Phone Portfolio
5312
NewNew 5360
NewNew 5320
bull Dual-port two-line IP phone supports compression
bull Basic telephony amp messaging
bull Entry levelbull Self labeling bull Large displaybull 8 buttons
bull large graphics backlit displaybull 24 programmable self-
labeling keys
bull Dual-port multi-line display IP speakerphone
bull User-programmable features
bull Dual-port multi-line display IP speakerphone
bull User programmable features
bull Large graphics backlit display
bull Dual-mode protocol SIP MiNet
bull Wideband audio supportbull HTML applications toolkit
built inbull 48 programmable self-
labeling keys with one-touch access
bull Color IP phone bull HTML toolkit for
graphically rich applications
bull Touch screen includes keyboard and volume control
bull ldquoSidebarrdquo provides access to applications
bull Physical integration with a PCbull Integrated to MS Office desktopbull Provide at-a-glance contacts
Navigator
slide 45Mitel | Confidential
Mitel Live Content Creator
End User Personalized Live Rich Media Content
Workgroup Rich Media Content delivery to user community
ndash Simple content creation using standard 3rd party blogging tools
ndash On-the-fly content updates
Personalized live rich media content on the phone
slide 46Mitel | Confidential
Wireless Portfolio
slide 47Mitel | Confidential
Wireless LAN Stand
Converts a desktop phone to a wireless device
Connected to an IP phone ndash serves as an access point for 6 wireless IP phones
Connect a PC to 2nd port for wireless data access
WiredWireless
LAN
Stand as
Access Point
Wireless Client
Wireless Client
Wireless Client
Wireless Client
Wireless ClientWireless
Client
Having trouble communicating between buildings that may not be wired
slide 48Mitel | Confidential
Cordless Handset Headset for 5330 and 5340 IP phones
Improve mobility and productivity
Mobility within 100 meters range from the phone
Leader in acoustic quality
ndash DECT technology ndash higher quality voice density and less interference than Bluetooth
slide 49Mitel | Confidential
WiFi Integration
SpectraLink e340 h340 i640
ndash Full MCD platform integration
ndash Handsets can be hot desks or ACD agents Keyline support
SpectraLink 80208030 r3
ndash Direct MCD SIP integration
ndash 80211 abg support
Ascom i75
ndash Direct MCD SIP integration
App and Middleware support
ndash Messaging Location PTT
slide 50Mitel | Confidential
IP-DECT Integration
MCD Integration
ndash Feature rich SIP integration
ndash Desktop twinned via Dynamic Extension
Enterprise grade Handsets and Accessories
ndash Office Retail 5602 5603
ndash Healthcare 5604
ndash Industrial 5606 5606-Alarm
Messaging and Services
ndash Phonebook Alarms Messaging Location
ndash 3rd-party App and middleware support
slide 51Mitel | Confidential
SIP Solutions
slide 52Mitel | Confidential
Mitel Commitment to SIPIncreased Application Value Deployment Flexibility and Choice
The Promise of SIP
Standardizes VoIP communication into a single protocol
Enables vendor interoperability of traditional telephony elements
Enables standards-based application integration
Reduces costs
The Reality of SIP
Still an evolving standard
Interoperability canrsquot be assumed it needs to be tested
Mitel SIP Center of Excellence
ndash Validation of Mitel solution SIP interoperation with third-party
ndash Network devicesndash Endpointsndash Service provider network configurations
slide 53Mitel | Confidential
3300 Embedded Voice Mail
NuPoint UM
Unified Communicator
Teleworker Solution
3rd party application servers
Mitel Commitment to SIP Support
SIP Lineside Applications
Mitel MiNETSIP Dual-mode sets
SIP Phones
SIP Softphones
Wireless (WiFi and IP DECT) SIP Phones
Gateways amp Analog Adaptors
Mitel Communications Director
Service Provider Networks
ndash Softswitches
ndash Gateways
ndash Session Border Controllers
ndash Firewalls
SIP interconnect to PSTN
SIP interconnect to other PBXs
SIP Trunking
slide 54Mitel | Confidential
Net Solutions Managed Servicesand Partnerships
slide 55Mitel | Confidential
Mitel NetSolutionsreg
Wide Area Networks (CLEC Services)
Complete local long distance Internet access and complex data network offerings
Industry leading customer support
Local regional national and international solutions
Solutions include
ndash Local services ndash PSTN and SIP services
ndash WAN technologies ndash MPLS VPLS Optical Ethernet
ndash Hosted solutions ndash Network management Audio and Web collaboration
Current CLEC Certifications
Pending CLEC CertificationsRevised 2009
slide 56Mitel | Confidential
Managed Services
Differentiated program addressing total cost of ownership
Merges business applications services and support to address unique business models
End-to-end communications services and solutions from a single vendor
Ability to add and adapt to emerging technologies
Strategically connects financial and application objectives in a long term service and support relationship
ldquo For organizations seeking conservation of capital and a fixed monthly bill Mitel offers its unique managed services program ndash Gartner Grouprdquo
slide 57Mitel | Confidential
Consistent Exceptional Customer Satisfaction
Unparallel Customer Satisfaction Rate of 97
slide 58Mitel | Confidential
Mitel TotalSolution Managed Services Portfolio
Complete Sourcing Support Consulting and Financing
Convert capital cost to operational expenditure
Fixed Costs for Up to Eight Years
Simple Administration
Managed Growth
Peace of Mind
Focus on establishing your business
slide 59Mitel | Confidential
Partner Focus
HP ProCurve Best of breed networkvoice offering
Microsoft LCS to OCS to Exchange 2007 and beyond
Sun Microsystems Desktop Data Center virtualization
VMWare Expansion of virtualization market
Strategic Partners
slide 60Mitel | Confidential
Why Mitel
slide 61Mitel | Confidential
Software centricYour choice of software ndash simplifying
managementsupport
HTML amp Custom Apps
Legacy Rescue
UCAdvanced applications focus
Industry specific IP Phone html applications
IP enable outdated infrastructure without replacing any hardware
Single portal to launch apps that fit differentiated users
The MarketLeader
The Customer Benefit
Strategic Partnerships Desktop amp data center virtualization amp OCS Sametime integration
slide 62Mitel | Confidential
Why Mitel
Our global customer base spans multiple industry sectors
slide 63Mitel | Confidential
MOTOROLA
Why Mitel
slide 64Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The Mitel solution is very flexible and provides us with the framework to deploy applications in the futureldquo
We now deliver an exceptional service and have been able to expand by the planned 50 without it impacting on customer serviceldquo
The Mitel system has been in place for about two years - It just worksldquo
We run a small but dynamic business and Mitels IP technology and Teleworker solution stretch across the globe with us
N Mackrill CEO
CommonTime
S Saunders VP Corporate Operations
Carlson Wagonlit Travel
We used to spend nearly $18000 each quarter on service calls With Mitel we have even been able to scale back our IT support by one headcount due to the remote management featuresldquo
S RigbyOperations Director
Broker Assistance Limited
This system is efficient we get up to 90 of the calls to the right desk with the correct record on-screen as the calls are answeredldquo
M SharpPractice Manager
Northgate Medical Centre
C GibbonsInformation Systems Manager
Appliance SmartD ThomasIT Administrator
Quirk Auto Dealers
slide 65Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The rollout has been so successful in Europe that the Mitel product set has become our global standardrdquo
We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safetyldquo
ldquoMitel rose above the competition with a solution that is scalable and cost-effectiveldquo
ldquoWithout Mitelrsquos thorough understanding of our needs Irsquom not sure we would have seen this project to through to the end
S Senicourt Director of Telecommunications
AuchanG Schrils VP Technology and Services
Intercontinental Hotels Group
ldquoWith Mitelrsquos IP Solution we have converged and future-proofed our voice and data networks while delivering a wide range of hospitality-specific telephony featureshelliprdquo
R W RuncieCIO
CPS
ldquoAfter careful analysis we new Mitelrsquos solution was the only one that could do the jobldquo
L JohanssonManager of IP Telephony ServicesMedQuist
N WrightTelecommunications Manager
SSA Global
D ZimmermanCIO
Arbyrsquos Restaurant Group Inc
ldquoMitels attack into larger enterprise environments has yielded positive contact
center results The company reports that in FY 2009 (which ends June 30)
they sold three times as many contact centers of over 150 seats as they did in
FY 2008rdquo ~Sheila McGee-Smith McGee-Smith Analytics No Jitter The Mitel (Contact Center)
Story June 29 2009
Mitel was the first to announce virtualizing real-time voice applications to
leverage industry standard servers based on its relationship with VMWareldquo
~ Blair Pleasant COMMfusion No Jitter - Its A Mad Mad Virtual World Oct 21 2009
A plethora of advanced UC and collaboration solutions offered by communication
vendors are looking to address the same business needs and challenges Yet Mitel
has remained at the forefront of technology innovation hellip the integration of video
conferencing with collaboration (file sharing etc) is a valuable feature that
provides users with a more comprehensive collaborative experienceldquo ~ Elka Popova
Frost amp Sullivan Mitel Enhances its UC and Collaboration Portfolio Sep 23 2009
slide 66Mitel | Confidential
Mitel has a good vision of where its going and over time I think well see it play a much bigger role in the evolution of the telecom sector than Nortelldquo Zeus Kerravala Yankee Group
Mitelrsquos strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market Gartner
ldquoGiven that UC has been central to Mitelrsquos value proposition for several years while many segment competitors have only incorporated it into their positioning over the past 18 months the business-driven benefits resulting from these applications remain key differentiatorsrdquo ~ Intellicom Analytics July 2008
slide 67Mitel | Confidential
Thank you
Rylan Harrisrylan_harrismitelcom240-387-4559
- Mitel Corporate Overview
- About Us
- Mitel Global Market Share
- Slide 4
- Slide 5
- Market Share ndash United States SMB IP Telephony Lines Shipped 2008
- Increased Market Share
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Business Challenges
- Mitel Driving New Approaches to Growth
- Slide 14
- Mitel Business Communications Leadership Developing the Future
- Mitel Communications Director ndash Your Platform of Choice
- Mitel Communications Directorndash Your Platform of Choice
- Mitel 5000 CP ndash Your Platform of Choice
- Slide 19
- Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
- Slide 21
- Data Center Virtualization Consolidation
- Mitel and VMware Partnership
- Virtualization of Mitel Applications
- Slide 25
- Mitel Applications Suite Business Communications Made Simple
- Mitel Applications Suite Hitting the SMB ldquoSuiterdquo Spot
- Driving Strong Customer Attachment
- Mitel Border Gateway
- Solutions Tailored to Fit Your Needs
- Senior Executives Sales
- New Dynamic Extension ndash Now even easier
- Knowledge Workers
- Customer Service and Support
- Office Administrator Receptionist
- Internal IT Department
- Slide 37
- Unified Communicator Advanced
- Slide 39
- Mitel Telecollaboration Solution
- Solution Components
- Slide 42
- Leadership in Design and Functionality
- IP Phone Portfolio
- Mitel Live Content Creator
- Slide 46
- Wireless LAN Stand
- Cordless Handset Headset for 5330 and 5340 IP phones
- WiFi Integration
- IP-DECT Integration
- Slide 51
- Mitel Commitment to SIP Increased Application Value Deployment Flexibility and Choice
- Mitel Commitment to SIP Support
- Slide 54
- Mitel NetSolutionsreg Wide Area Networks (CLEC Services)
- Managed Services
- Consistent Exceptional Customer Satisfaction
- Mitel TotalSolution Managed Services Portfolio
- Strategic Partners
- Slide 60
- Slide 61
- Why Mitel
- Why Mitel
- What CUSTOMERS are ldquoSaying helliprdquo
- Slide 65
- Slide 66
- Slide 67
- Thank you Rylan Harris rylan_harrismitelcom 240-387-4559
-
slide 14Mitel | Confidential
Laying a Foundation for GrowthYour Platform of Choice
slide 15Mitel | Confidential
Fall 2004
TDM to VOIP
Open OS to RT Open OS
Industry HW Support
SW Based Call Control
Desktop Virtualization
Data Center Virtualization
Mitel Business Communications LeadershipDeveloping the Future
Transition from TDM PBX switching to IP
Open OS to Real Time Open OS (Linux)
Support for Industry std Server HW (SUN IBM HP)
Development of SW based call control platform (MCD)
Virtualization leadership (MiCD)
slide 16Mitel | Confidential
Mitel Communications Director ndash Your Platform of Choice
Operates on a single industry standard server
Simplified customer deployment
Leverages existing infrastructure
Increases data center convergence
Future proof
Also available on Mitel 3300 ICP platform
Mitel Communications Director
Mitel 3300 ICPIBM ServersHP ServersSun Servers
Mitel Unified IP Client
Seamless mobility
Java card access to voice and data applications from anywhere
Cell phone integration
Presence enabled through Microsoft OCS
Secured teleworker
Energy efficient
Freedom to choose platform of choice
slide 17Mitel | Confidential
Mitel Communications Directorndash Your Platform of Choice
Mitel Communications Director Platform
Embedded Standard Unified Messaging auto-attendant ACD and WiFi and IP DECT wireless
Optional Standalone Applications
Mitel Application Suite (MAS)
Support standard APIs and third-party applications
IP Applications Desktop
Innovative IP Desktop Portfolio
ndash 5304 5312 5320 5324 5330 5340 5360 Cordless head and hand sets UIC 5610
ndash GigE WLAN stand
ndash Attendant 5540 Console
ndash UCA Softphone
Seamless IP networking across multiple sites
Hardware redundancy and software resiliency
IP trunking and SIP line side support
500+ telephony features
slide 18Mitel | Confidential
Mitel 5000 CP ndash Your Platform of Choice
Mitel 5000 Communications Platform
Base set of Embedded Applications
Optional Standalone Applications
Mitel Application Suite (MAS)
Hybrid Applications Desktop
Full IP amp Digital Desktop Portfolio
ndash 5312 5324 5330 5340 5304 5320
ndash 8528 8568
ndash Cordless head and hand sets
ndash GigE WLAN stand
ndash UC Advanced Console
Digital-IP Hybrid Solution
Supports up to 200 users
SIP Trunks
Flexible Migration Options
Secure amp Reliable
slide 19Mitel | Confidential
Fall 2004
Transition from TDM PBX switching to IP
Open OS to Real Time Open OS (Linux)
Support for Industry std Server HW (SUN IBM HP)
Development of SW based call control platform (MCD)
Virtualization leadership (MICD)
TDM to VOIP
Open OS to RT Open OS
Industry HW Support
SW Based Call Control
Desktop Virtualization
Data Center Virtualization
Mitel Business Communications LeadershipDeveloping the Future
slide 20Mitel | Confidential
Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
Seamless Mobility ndash Single Sign-on
Virtual Desktop Integration
Cell Phone Automatic Handoff (provider agnostic)
Secured and High Available Voice and Data Integrity
Energy Efficient ndash 7 watts for telephony and thin client
One Number One DesktopMultiple Devices
Mobile on the Road whileBroadcasting Corporate Identity
Home Office with Sun Global Desktop and Home phone
Corporate Office with Mitel UIC for Sun Ray Stand
Branch office with Sun Ray 270 and Navigator IP Phone
Reduces IT costs and enhances employee productivity
slide 21Mitel | Confidential
Fall 2004
Transition from TDM PBX switching to IP Open OS to Real Time Open OS (Linux) Support for Industry std Server HW (SUN IBM HP) Development of SW based call control platform (MCD) Virtualization leadership (MiCD)
TDM to VOIP
Open OS to RT Open OS
Industry HW Support
SW Based Call Control
Desktop Virtualization
Data Center Virtualization
Mitel Business Communications LeadershipDeveloping the Future
slide 22Mitel | Confidential
MCD MCD MCD MCDMCD MCD MCD MCD
Data Center Virtualization Consolidation
Virtualization technology leveraged to provide software portability
ndash Identical software used across many platforms
Concept extended to replicate instances
ndash Industry power curves used to drive capacity
Ideal data center fit for both enterprise and service providers
ndash IP Telephony delivered in the CloudHigh Availability Industry Standard
PlatformMitel 3300 ICP
Mitel Communications DirectorMCD MCD MCD MCD
Hypervisor
Delivers platform compatibility together with scalability and density
slide 23Mitel | Confidential
Mitel and VMware Partnership
Global Leader in Virtualization Solutions
Joint solution release date calendar Q1 2010
85 overall market share
97 market share of F1000
40 countries with over 22000 channel partners
slide 24Mitel | Confidential
Virtualization of Mitel Applications
Mitel UC applications on Industry Standard Servers in a virtualized data centre
ndash Consolidation of voice and non-voice applications
ndash Capital cost savings due to a reduction in server hardware and real estate
ndash Operational cost savings due to reduction in power and server provisioning costs
ndash Efficiencies in data centre management such as time savings for provisioning servers and disaster recovery
By breaking down the barriers between the
lsquotelecom closetrsquo and the data centre IT managers can significantly reduce costs and improve operations
slide 25Mitel | Confidential
Solutions PortfolioApplications Overview
slide 26Mitel | Confidential
Mitel SpeechAuto-Attendant
Mitel Teleworker Solution
Mitel UnifiedCommunicatorreg (UC)
Mobile
Mitel NuPointUnified
Messagingtrade (UM) Standard Edition
Mitel Audioamp Web
Conferencing (AWC)
MitelBusiness
Dashboard
Mitel Customer Service Manager
Mitel Applications SuiteBusiness Communications Made Simple
Simplicity Single UC portal Server consolidation
Flexibility Scalable up to 1000 users Range of applications
Choice IP PBX platform
(MCD 5000 CP Axxess) Software only
(Sun IBMreg HP Dellreg) MAS Small Business
Appliance Server Appliance (3300 ICP 5000 CP)
Axxess supported on MAS 20
Mitelreg Applications
Suite
Consolidated FootprintIntegrated Administration
Consistent User Experience
slide 27Mitel | Confidential
Mitel Applications SuiteHitting the SMB ldquoSuiterdquo Spot
Calendar Year
MA
S G
loba
l Rev
enue
2Q 2008 2Q 2009
MAS Growth
Sales of the Mitel Applications Suite (MAS) contributed to a strong growth over the past year
slide 28Mitel | Confidential
Driving Strong Customer Attachment
Witnessed a 20 application attachment rate relative to the Mitel Communications Director (MCD)
Audio amp Web Conferencing and NuPoint UM leading the way
MAS attachment rate over past year
0
2
4
6
8
10
12
14
16
18
20
2Q08 3Q08 4Q08 1Q09 2Q09
slide 29Mitel | Confidential
Mitel Border Gateway
Consolidated multi-service server
Secure trusted connectivity between LAN and Public Internet
Allows Mitel IP-PBX to work seamlessly behind company firewall
Turns any phone in to a teleworker
Customer collaboration
Home Remote office
Road Warrior
Off-site Contact Center Agent
Corporate LANWAN
Public Internet
SIP Service Provider
Mitel Border Gateway
Teleworker Service
SIP Trunk Proxy Service
Application Web Proxy Service
Ensure the deployment of secure external and internal workspaces
slide 30Mitel | Confidential
Solutions Tailored to Fit Your Needs
On-site Service amp SupportNeed to work both inside or outside of the corporate network (customer site supplier office warehouse)
Office Administrator Customer ServiceMultiple support roles main customer service and access point to the business
Constantly on the go work 24x7 require immediate access to corporate customer supplier information
Knowledge Worker ManagerRemote Home OfficeMulti-tasking work from home after hours to support global requirements
IT ManagerMultiple technology hats ndash voice and data requires easy to install and manage solutions do more with less
Senior Executive
SalesNeed to work both inside or outside of the corporate network (customer site)
slide 31Mitel | Confidential
Senior Executives Sales
Perfect forbull Out of the office 90 of the timebull Requires real time access to
corporate databull Need to communicate with
knowledge workers partners customers 24x7
NuPoint Unified Messaging Ability to pick up messages
while on the go
One common solution
ndash Unified messaging enhanced voice features and text to speech
ndash Microsoft integration
ndash Inbound and outbound fax
UC Mobile Client Single point of contact single
voicemail
Turn a mobile device in to a business extension with 4 or 5 digit dialing mobile contacts dialing
PBX Feature GUI
Remote user management
Seamlessly transfer call from mobile to desk phone with a single key
Significantly reduce wireless long distance costs
One Connection No Limits
slide 32Mitel | Confidential
New Dynamic Extension ndash Now even easier
Available with MCD 41
ndash Enhanced mobile outbound dialing with auto authentication and call back validation
How it works
ndash Put an ldquoXrsquo before all your business calls from BlackBerryreg devices with Smart Dialing feature configured
ndash Select business contact
ndash You are connected
ndash Call back validation optional
ndash Make another call from corporate network when done
slide 33Mitel | Confidential
Knowledge Workers
Teleworker
Increase employee availability and company accessibility
ndash Extend pbx to remote home offices to enable flexible work
ndash Use a standard Mitel IP phone or Mitel Unified Communicator Advanced Soft phone
Reduce mobile and long distance phone charges for teleworkers
Secure
ndash NO VPN requirement
Unified CommunicatorAdvanced
Desktop client soft phone
Get to business over distance
ndash Presence video collab web collab single point of communication on the desktop
Open Integration with Microsoft IBM Lotus plus open API
Audio and WebConferencing
Reduce travel time and expenses
Eliminate costly hosted services expenses
Share sensitive information in a secure workspace
Track and bill client calls
Mitel IP Unified Client for Sun Raytrade
Seamless Mobility
Simplified Management
Lowered TCO
Enhanced Reliability
Freedom to Collaborate From Anywhere
Perfect forbull Predominately office based ndash a corridor warriorbull National and international travel likelybull Multi-tasking work off-site or after hours bull Need immediate communications with individuals or
groups internal and external
slide 34Mitel | Confidential
Customer Service and Support
Contact CenterSolutions
Build customer relationships
Drive agent and supervisor productivity
Optimize contact center operations with historical and real-time reporting Perfect for
bull Desk based but not necessarily office site basedbull Need to access internal resources and customer
information quickly
Increase Customer Satisfaction
slide 35Mitel | Confidential
Office Administrator Receptionist
Speech Auto Attendant
Facilitate 24 x 7 access to information
ndash Routing by employee name department name or a telephone number
ndash Enhance contact information through personal IVR
Improves return on investment
ndash Reduce the number of trunks required to support incoming calls
Customer Service Manager
Optimize customer experience and business efficiencies
Serve customers in the medium of choice
Self serve options for improved accessibility
Improve call resolution with CRM integration
Capitalize on up sell opportunities with out bound dialing
Perfect forbull Desk based bull Multiple support roles main customer service
and access point to the businessbull Need quick access to internal information
Work More Effectively
slide 36Mitel | Confidential
Internal IT Department
Enterprise ManagementSolutions
Seamless Single Point Provisioning
Manage all applications users and end points
Speed Up Tasks Eliminate Repetitive Tasks
Increase Accuracy Reliability and Availability
Remote Support
24x7 health monitoring of remote Mitel platforms
Secure VPN and dialup access
Reduced service truck rolls
Improve IT service
Faster service response times
Pro-active fault resolution
Increase system availability
Mitel Application Suite
Single Server
Single Install
Consolidated Administration Across Applications and Users
Standard templates
Perfect forbull Multiple technology hats ndash voice
and databull Requires easy to install and
manage solutionsbull Has to do more with less
Business Dashboard
Optimize use of employee and system resources
Measure customer response to marketing campaigns
Monitor employee performance for operational improvement
Historical and real-time reporting
Simplified Administration
slide 37Mitel | Confidential
slide 38Mitel | Confidential
Unified CommunicatorAdvanced
slide 39Mitel | Confidential
Mitel applicationsndash AWC NuPoint Teleworker
MCD Mitel 5000
Microsoft ndash Click to call from IE Word
Outlook
ndash Calendar
ndash Contacts
IBM Lotus Notes ndash Click to dial collaborate
ndash Contacts
Other PIM integrationndash ACT
slide 40Mitel | Confidential
Integrated video conferencing and collaboration
Full HD solution
Mitel Telecollaboration Solution
Simple
Quality
Software-based Telecollaboration
Software solution priced for all customersROI
Low bandwidth and high toleranceNetwork
Optimization
slide 41Mitel | Confidential
Solution Components
HD Monitors
Speakers(for stereo or spatial sound)
Server- Video Codec- Audio Bridge- Session Controller
HD Cameras(bottom of each monitor)
slide 41Mitel | Confidential
Spatial Wideband Audio Acquisition Unit(Beam forming Mic Array)
SIP PhoneWith VoiceFirst Application
slide 42Mitel | Confidential
Desktop Portfolio
slide 43Mitel | Confidential
Leadership in Design and Functionality
slide 44Mitel | Confidential
53025304
5330
5340
5324
IP Phone Portfolio
5312
NewNew 5360
NewNew 5320
bull Dual-port two-line IP phone supports compression
bull Basic telephony amp messaging
bull Entry levelbull Self labeling bull Large displaybull 8 buttons
bull large graphics backlit displaybull 24 programmable self-
labeling keys
bull Dual-port multi-line display IP speakerphone
bull User-programmable features
bull Dual-port multi-line display IP speakerphone
bull User programmable features
bull Large graphics backlit display
bull Dual-mode protocol SIP MiNet
bull Wideband audio supportbull HTML applications toolkit
built inbull 48 programmable self-
labeling keys with one-touch access
bull Color IP phone bull HTML toolkit for
graphically rich applications
bull Touch screen includes keyboard and volume control
bull ldquoSidebarrdquo provides access to applications
bull Physical integration with a PCbull Integrated to MS Office desktopbull Provide at-a-glance contacts
Navigator
slide 45Mitel | Confidential
Mitel Live Content Creator
End User Personalized Live Rich Media Content
Workgroup Rich Media Content delivery to user community
ndash Simple content creation using standard 3rd party blogging tools
ndash On-the-fly content updates
Personalized live rich media content on the phone
slide 46Mitel | Confidential
Wireless Portfolio
slide 47Mitel | Confidential
Wireless LAN Stand
Converts a desktop phone to a wireless device
Connected to an IP phone ndash serves as an access point for 6 wireless IP phones
Connect a PC to 2nd port for wireless data access
WiredWireless
LAN
Stand as
Access Point
Wireless Client
Wireless Client
Wireless Client
Wireless Client
Wireless ClientWireless
Client
Having trouble communicating between buildings that may not be wired
slide 48Mitel | Confidential
Cordless Handset Headset for 5330 and 5340 IP phones
Improve mobility and productivity
Mobility within 100 meters range from the phone
Leader in acoustic quality
ndash DECT technology ndash higher quality voice density and less interference than Bluetooth
slide 49Mitel | Confidential
WiFi Integration
SpectraLink e340 h340 i640
ndash Full MCD platform integration
ndash Handsets can be hot desks or ACD agents Keyline support
SpectraLink 80208030 r3
ndash Direct MCD SIP integration
ndash 80211 abg support
Ascom i75
ndash Direct MCD SIP integration
App and Middleware support
ndash Messaging Location PTT
slide 50Mitel | Confidential
IP-DECT Integration
MCD Integration
ndash Feature rich SIP integration
ndash Desktop twinned via Dynamic Extension
Enterprise grade Handsets and Accessories
ndash Office Retail 5602 5603
ndash Healthcare 5604
ndash Industrial 5606 5606-Alarm
Messaging and Services
ndash Phonebook Alarms Messaging Location
ndash 3rd-party App and middleware support
slide 51Mitel | Confidential
SIP Solutions
slide 52Mitel | Confidential
Mitel Commitment to SIPIncreased Application Value Deployment Flexibility and Choice
The Promise of SIP
Standardizes VoIP communication into a single protocol
Enables vendor interoperability of traditional telephony elements
Enables standards-based application integration
Reduces costs
The Reality of SIP
Still an evolving standard
Interoperability canrsquot be assumed it needs to be tested
Mitel SIP Center of Excellence
ndash Validation of Mitel solution SIP interoperation with third-party
ndash Network devicesndash Endpointsndash Service provider network configurations
slide 53Mitel | Confidential
3300 Embedded Voice Mail
NuPoint UM
Unified Communicator
Teleworker Solution
3rd party application servers
Mitel Commitment to SIP Support
SIP Lineside Applications
Mitel MiNETSIP Dual-mode sets
SIP Phones
SIP Softphones
Wireless (WiFi and IP DECT) SIP Phones
Gateways amp Analog Adaptors
Mitel Communications Director
Service Provider Networks
ndash Softswitches
ndash Gateways
ndash Session Border Controllers
ndash Firewalls
SIP interconnect to PSTN
SIP interconnect to other PBXs
SIP Trunking
slide 54Mitel | Confidential
Net Solutions Managed Servicesand Partnerships
slide 55Mitel | Confidential
Mitel NetSolutionsreg
Wide Area Networks (CLEC Services)
Complete local long distance Internet access and complex data network offerings
Industry leading customer support
Local regional national and international solutions
Solutions include
ndash Local services ndash PSTN and SIP services
ndash WAN technologies ndash MPLS VPLS Optical Ethernet
ndash Hosted solutions ndash Network management Audio and Web collaboration
Current CLEC Certifications
Pending CLEC CertificationsRevised 2009
slide 56Mitel | Confidential
Managed Services
Differentiated program addressing total cost of ownership
Merges business applications services and support to address unique business models
End-to-end communications services and solutions from a single vendor
Ability to add and adapt to emerging technologies
Strategically connects financial and application objectives in a long term service and support relationship
ldquo For organizations seeking conservation of capital and a fixed monthly bill Mitel offers its unique managed services program ndash Gartner Grouprdquo
slide 57Mitel | Confidential
Consistent Exceptional Customer Satisfaction
Unparallel Customer Satisfaction Rate of 97
slide 58Mitel | Confidential
Mitel TotalSolution Managed Services Portfolio
Complete Sourcing Support Consulting and Financing
Convert capital cost to operational expenditure
Fixed Costs for Up to Eight Years
Simple Administration
Managed Growth
Peace of Mind
Focus on establishing your business
slide 59Mitel | Confidential
Partner Focus
HP ProCurve Best of breed networkvoice offering
Microsoft LCS to OCS to Exchange 2007 and beyond
Sun Microsystems Desktop Data Center virtualization
VMWare Expansion of virtualization market
Strategic Partners
slide 60Mitel | Confidential
Why Mitel
slide 61Mitel | Confidential
Software centricYour choice of software ndash simplifying
managementsupport
HTML amp Custom Apps
Legacy Rescue
UCAdvanced applications focus
Industry specific IP Phone html applications
IP enable outdated infrastructure without replacing any hardware
Single portal to launch apps that fit differentiated users
The MarketLeader
The Customer Benefit
Strategic Partnerships Desktop amp data center virtualization amp OCS Sametime integration
slide 62Mitel | Confidential
Why Mitel
Our global customer base spans multiple industry sectors
slide 63Mitel | Confidential
MOTOROLA
Why Mitel
slide 64Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The Mitel solution is very flexible and provides us with the framework to deploy applications in the futureldquo
We now deliver an exceptional service and have been able to expand by the planned 50 without it impacting on customer serviceldquo
The Mitel system has been in place for about two years - It just worksldquo
We run a small but dynamic business and Mitels IP technology and Teleworker solution stretch across the globe with us
N Mackrill CEO
CommonTime
S Saunders VP Corporate Operations
Carlson Wagonlit Travel
We used to spend nearly $18000 each quarter on service calls With Mitel we have even been able to scale back our IT support by one headcount due to the remote management featuresldquo
S RigbyOperations Director
Broker Assistance Limited
This system is efficient we get up to 90 of the calls to the right desk with the correct record on-screen as the calls are answeredldquo
M SharpPractice Manager
Northgate Medical Centre
C GibbonsInformation Systems Manager
Appliance SmartD ThomasIT Administrator
Quirk Auto Dealers
slide 65Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The rollout has been so successful in Europe that the Mitel product set has become our global standardrdquo
We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safetyldquo
ldquoMitel rose above the competition with a solution that is scalable and cost-effectiveldquo
ldquoWithout Mitelrsquos thorough understanding of our needs Irsquom not sure we would have seen this project to through to the end
S Senicourt Director of Telecommunications
AuchanG Schrils VP Technology and Services
Intercontinental Hotels Group
ldquoWith Mitelrsquos IP Solution we have converged and future-proofed our voice and data networks while delivering a wide range of hospitality-specific telephony featureshelliprdquo
R W RuncieCIO
CPS
ldquoAfter careful analysis we new Mitelrsquos solution was the only one that could do the jobldquo
L JohanssonManager of IP Telephony ServicesMedQuist
N WrightTelecommunications Manager
SSA Global
D ZimmermanCIO
Arbyrsquos Restaurant Group Inc
ldquoMitels attack into larger enterprise environments has yielded positive contact
center results The company reports that in FY 2009 (which ends June 30)
they sold three times as many contact centers of over 150 seats as they did in
FY 2008rdquo ~Sheila McGee-Smith McGee-Smith Analytics No Jitter The Mitel (Contact Center)
Story June 29 2009
Mitel was the first to announce virtualizing real-time voice applications to
leverage industry standard servers based on its relationship with VMWareldquo
~ Blair Pleasant COMMfusion No Jitter - Its A Mad Mad Virtual World Oct 21 2009
A plethora of advanced UC and collaboration solutions offered by communication
vendors are looking to address the same business needs and challenges Yet Mitel
has remained at the forefront of technology innovation hellip the integration of video
conferencing with collaboration (file sharing etc) is a valuable feature that
provides users with a more comprehensive collaborative experienceldquo ~ Elka Popova
Frost amp Sullivan Mitel Enhances its UC and Collaboration Portfolio Sep 23 2009
slide 66Mitel | Confidential
Mitel has a good vision of where its going and over time I think well see it play a much bigger role in the evolution of the telecom sector than Nortelldquo Zeus Kerravala Yankee Group
Mitelrsquos strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market Gartner
ldquoGiven that UC has been central to Mitelrsquos value proposition for several years while many segment competitors have only incorporated it into their positioning over the past 18 months the business-driven benefits resulting from these applications remain key differentiatorsrdquo ~ Intellicom Analytics July 2008
slide 67Mitel | Confidential
Thank you
Rylan Harrisrylan_harrismitelcom240-387-4559
- Mitel Corporate Overview
- About Us
- Mitel Global Market Share
- Slide 4
- Slide 5
- Market Share ndash United States SMB IP Telephony Lines Shipped 2008
- Increased Market Share
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Business Challenges
- Mitel Driving New Approaches to Growth
- Slide 14
- Mitel Business Communications Leadership Developing the Future
- Mitel Communications Director ndash Your Platform of Choice
- Mitel Communications Directorndash Your Platform of Choice
- Mitel 5000 CP ndash Your Platform of Choice
- Slide 19
- Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
- Slide 21
- Data Center Virtualization Consolidation
- Mitel and VMware Partnership
- Virtualization of Mitel Applications
- Slide 25
- Mitel Applications Suite Business Communications Made Simple
- Mitel Applications Suite Hitting the SMB ldquoSuiterdquo Spot
- Driving Strong Customer Attachment
- Mitel Border Gateway
- Solutions Tailored to Fit Your Needs
- Senior Executives Sales
- New Dynamic Extension ndash Now even easier
- Knowledge Workers
- Customer Service and Support
- Office Administrator Receptionist
- Internal IT Department
- Slide 37
- Unified Communicator Advanced
- Slide 39
- Mitel Telecollaboration Solution
- Solution Components
- Slide 42
- Leadership in Design and Functionality
- IP Phone Portfolio
- Mitel Live Content Creator
- Slide 46
- Wireless LAN Stand
- Cordless Handset Headset for 5330 and 5340 IP phones
- WiFi Integration
- IP-DECT Integration
- Slide 51
- Mitel Commitment to SIP Increased Application Value Deployment Flexibility and Choice
- Mitel Commitment to SIP Support
- Slide 54
- Mitel NetSolutionsreg Wide Area Networks (CLEC Services)
- Managed Services
- Consistent Exceptional Customer Satisfaction
- Mitel TotalSolution Managed Services Portfolio
- Strategic Partners
- Slide 60
- Slide 61
- Why Mitel
- Why Mitel
- What CUSTOMERS are ldquoSaying helliprdquo
- Slide 65
- Slide 66
- Slide 67
- Thank you Rylan Harris rylan_harrismitelcom 240-387-4559
-
slide 15Mitel | Confidential
Fall 2004
TDM to VOIP
Open OS to RT Open OS
Industry HW Support
SW Based Call Control
Desktop Virtualization
Data Center Virtualization
Mitel Business Communications LeadershipDeveloping the Future
Transition from TDM PBX switching to IP
Open OS to Real Time Open OS (Linux)
Support for Industry std Server HW (SUN IBM HP)
Development of SW based call control platform (MCD)
Virtualization leadership (MiCD)
slide 16Mitel | Confidential
Mitel Communications Director ndash Your Platform of Choice
Operates on a single industry standard server
Simplified customer deployment
Leverages existing infrastructure
Increases data center convergence
Future proof
Also available on Mitel 3300 ICP platform
Mitel Communications Director
Mitel 3300 ICPIBM ServersHP ServersSun Servers
Mitel Unified IP Client
Seamless mobility
Java card access to voice and data applications from anywhere
Cell phone integration
Presence enabled through Microsoft OCS
Secured teleworker
Energy efficient
Freedom to choose platform of choice
slide 17Mitel | Confidential
Mitel Communications Directorndash Your Platform of Choice
Mitel Communications Director Platform
Embedded Standard Unified Messaging auto-attendant ACD and WiFi and IP DECT wireless
Optional Standalone Applications
Mitel Application Suite (MAS)
Support standard APIs and third-party applications
IP Applications Desktop
Innovative IP Desktop Portfolio
ndash 5304 5312 5320 5324 5330 5340 5360 Cordless head and hand sets UIC 5610
ndash GigE WLAN stand
ndash Attendant 5540 Console
ndash UCA Softphone
Seamless IP networking across multiple sites
Hardware redundancy and software resiliency
IP trunking and SIP line side support
500+ telephony features
slide 18Mitel | Confidential
Mitel 5000 CP ndash Your Platform of Choice
Mitel 5000 Communications Platform
Base set of Embedded Applications
Optional Standalone Applications
Mitel Application Suite (MAS)
Hybrid Applications Desktop
Full IP amp Digital Desktop Portfolio
ndash 5312 5324 5330 5340 5304 5320
ndash 8528 8568
ndash Cordless head and hand sets
ndash GigE WLAN stand
ndash UC Advanced Console
Digital-IP Hybrid Solution
Supports up to 200 users
SIP Trunks
Flexible Migration Options
Secure amp Reliable
slide 19Mitel | Confidential
Fall 2004
Transition from TDM PBX switching to IP
Open OS to Real Time Open OS (Linux)
Support for Industry std Server HW (SUN IBM HP)
Development of SW based call control platform (MCD)
Virtualization leadership (MICD)
TDM to VOIP
Open OS to RT Open OS
Industry HW Support
SW Based Call Control
Desktop Virtualization
Data Center Virtualization
Mitel Business Communications LeadershipDeveloping the Future
slide 20Mitel | Confidential
Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
Seamless Mobility ndash Single Sign-on
Virtual Desktop Integration
Cell Phone Automatic Handoff (provider agnostic)
Secured and High Available Voice and Data Integrity
Energy Efficient ndash 7 watts for telephony and thin client
One Number One DesktopMultiple Devices
Mobile on the Road whileBroadcasting Corporate Identity
Home Office with Sun Global Desktop and Home phone
Corporate Office with Mitel UIC for Sun Ray Stand
Branch office with Sun Ray 270 and Navigator IP Phone
Reduces IT costs and enhances employee productivity
slide 21Mitel | Confidential
Fall 2004
Transition from TDM PBX switching to IP Open OS to Real Time Open OS (Linux) Support for Industry std Server HW (SUN IBM HP) Development of SW based call control platform (MCD) Virtualization leadership (MiCD)
TDM to VOIP
Open OS to RT Open OS
Industry HW Support
SW Based Call Control
Desktop Virtualization
Data Center Virtualization
Mitel Business Communications LeadershipDeveloping the Future
slide 22Mitel | Confidential
MCD MCD MCD MCDMCD MCD MCD MCD
Data Center Virtualization Consolidation
Virtualization technology leveraged to provide software portability
ndash Identical software used across many platforms
Concept extended to replicate instances
ndash Industry power curves used to drive capacity
Ideal data center fit for both enterprise and service providers
ndash IP Telephony delivered in the CloudHigh Availability Industry Standard
PlatformMitel 3300 ICP
Mitel Communications DirectorMCD MCD MCD MCD
Hypervisor
Delivers platform compatibility together with scalability and density
slide 23Mitel | Confidential
Mitel and VMware Partnership
Global Leader in Virtualization Solutions
Joint solution release date calendar Q1 2010
85 overall market share
97 market share of F1000
40 countries with over 22000 channel partners
slide 24Mitel | Confidential
Virtualization of Mitel Applications
Mitel UC applications on Industry Standard Servers in a virtualized data centre
ndash Consolidation of voice and non-voice applications
ndash Capital cost savings due to a reduction in server hardware and real estate
ndash Operational cost savings due to reduction in power and server provisioning costs
ndash Efficiencies in data centre management such as time savings for provisioning servers and disaster recovery
By breaking down the barriers between the
lsquotelecom closetrsquo and the data centre IT managers can significantly reduce costs and improve operations
slide 25Mitel | Confidential
Solutions PortfolioApplications Overview
slide 26Mitel | Confidential
Mitel SpeechAuto-Attendant
Mitel Teleworker Solution
Mitel UnifiedCommunicatorreg (UC)
Mobile
Mitel NuPointUnified
Messagingtrade (UM) Standard Edition
Mitel Audioamp Web
Conferencing (AWC)
MitelBusiness
Dashboard
Mitel Customer Service Manager
Mitel Applications SuiteBusiness Communications Made Simple
Simplicity Single UC portal Server consolidation
Flexibility Scalable up to 1000 users Range of applications
Choice IP PBX platform
(MCD 5000 CP Axxess) Software only
(Sun IBMreg HP Dellreg) MAS Small Business
Appliance Server Appliance (3300 ICP 5000 CP)
Axxess supported on MAS 20
Mitelreg Applications
Suite
Consolidated FootprintIntegrated Administration
Consistent User Experience
slide 27Mitel | Confidential
Mitel Applications SuiteHitting the SMB ldquoSuiterdquo Spot
Calendar Year
MA
S G
loba
l Rev
enue
2Q 2008 2Q 2009
MAS Growth
Sales of the Mitel Applications Suite (MAS) contributed to a strong growth over the past year
slide 28Mitel | Confidential
Driving Strong Customer Attachment
Witnessed a 20 application attachment rate relative to the Mitel Communications Director (MCD)
Audio amp Web Conferencing and NuPoint UM leading the way
MAS attachment rate over past year
0
2
4
6
8
10
12
14
16
18
20
2Q08 3Q08 4Q08 1Q09 2Q09
slide 29Mitel | Confidential
Mitel Border Gateway
Consolidated multi-service server
Secure trusted connectivity between LAN and Public Internet
Allows Mitel IP-PBX to work seamlessly behind company firewall
Turns any phone in to a teleworker
Customer collaboration
Home Remote office
Road Warrior
Off-site Contact Center Agent
Corporate LANWAN
Public Internet
SIP Service Provider
Mitel Border Gateway
Teleworker Service
SIP Trunk Proxy Service
Application Web Proxy Service
Ensure the deployment of secure external and internal workspaces
slide 30Mitel | Confidential
Solutions Tailored to Fit Your Needs
On-site Service amp SupportNeed to work both inside or outside of the corporate network (customer site supplier office warehouse)
Office Administrator Customer ServiceMultiple support roles main customer service and access point to the business
Constantly on the go work 24x7 require immediate access to corporate customer supplier information
Knowledge Worker ManagerRemote Home OfficeMulti-tasking work from home after hours to support global requirements
IT ManagerMultiple technology hats ndash voice and data requires easy to install and manage solutions do more with less
Senior Executive
SalesNeed to work both inside or outside of the corporate network (customer site)
slide 31Mitel | Confidential
Senior Executives Sales
Perfect forbull Out of the office 90 of the timebull Requires real time access to
corporate databull Need to communicate with
knowledge workers partners customers 24x7
NuPoint Unified Messaging Ability to pick up messages
while on the go
One common solution
ndash Unified messaging enhanced voice features and text to speech
ndash Microsoft integration
ndash Inbound and outbound fax
UC Mobile Client Single point of contact single
voicemail
Turn a mobile device in to a business extension with 4 or 5 digit dialing mobile contacts dialing
PBX Feature GUI
Remote user management
Seamlessly transfer call from mobile to desk phone with a single key
Significantly reduce wireless long distance costs
One Connection No Limits
slide 32Mitel | Confidential
New Dynamic Extension ndash Now even easier
Available with MCD 41
ndash Enhanced mobile outbound dialing with auto authentication and call back validation
How it works
ndash Put an ldquoXrsquo before all your business calls from BlackBerryreg devices with Smart Dialing feature configured
ndash Select business contact
ndash You are connected
ndash Call back validation optional
ndash Make another call from corporate network when done
slide 33Mitel | Confidential
Knowledge Workers
Teleworker
Increase employee availability and company accessibility
ndash Extend pbx to remote home offices to enable flexible work
ndash Use a standard Mitel IP phone or Mitel Unified Communicator Advanced Soft phone
Reduce mobile and long distance phone charges for teleworkers
Secure
ndash NO VPN requirement
Unified CommunicatorAdvanced
Desktop client soft phone
Get to business over distance
ndash Presence video collab web collab single point of communication on the desktop
Open Integration with Microsoft IBM Lotus plus open API
Audio and WebConferencing
Reduce travel time and expenses
Eliminate costly hosted services expenses
Share sensitive information in a secure workspace
Track and bill client calls
Mitel IP Unified Client for Sun Raytrade
Seamless Mobility
Simplified Management
Lowered TCO
Enhanced Reliability
Freedom to Collaborate From Anywhere
Perfect forbull Predominately office based ndash a corridor warriorbull National and international travel likelybull Multi-tasking work off-site or after hours bull Need immediate communications with individuals or
groups internal and external
slide 34Mitel | Confidential
Customer Service and Support
Contact CenterSolutions
Build customer relationships
Drive agent and supervisor productivity
Optimize contact center operations with historical and real-time reporting Perfect for
bull Desk based but not necessarily office site basedbull Need to access internal resources and customer
information quickly
Increase Customer Satisfaction
slide 35Mitel | Confidential
Office Administrator Receptionist
Speech Auto Attendant
Facilitate 24 x 7 access to information
ndash Routing by employee name department name or a telephone number
ndash Enhance contact information through personal IVR
Improves return on investment
ndash Reduce the number of trunks required to support incoming calls
Customer Service Manager
Optimize customer experience and business efficiencies
Serve customers in the medium of choice
Self serve options for improved accessibility
Improve call resolution with CRM integration
Capitalize on up sell opportunities with out bound dialing
Perfect forbull Desk based bull Multiple support roles main customer service
and access point to the businessbull Need quick access to internal information
Work More Effectively
slide 36Mitel | Confidential
Internal IT Department
Enterprise ManagementSolutions
Seamless Single Point Provisioning
Manage all applications users and end points
Speed Up Tasks Eliminate Repetitive Tasks
Increase Accuracy Reliability and Availability
Remote Support
24x7 health monitoring of remote Mitel platforms
Secure VPN and dialup access
Reduced service truck rolls
Improve IT service
Faster service response times
Pro-active fault resolution
Increase system availability
Mitel Application Suite
Single Server
Single Install
Consolidated Administration Across Applications and Users
Standard templates
Perfect forbull Multiple technology hats ndash voice
and databull Requires easy to install and
manage solutionsbull Has to do more with less
Business Dashboard
Optimize use of employee and system resources
Measure customer response to marketing campaigns
Monitor employee performance for operational improvement
Historical and real-time reporting
Simplified Administration
slide 37Mitel | Confidential
slide 38Mitel | Confidential
Unified CommunicatorAdvanced
slide 39Mitel | Confidential
Mitel applicationsndash AWC NuPoint Teleworker
MCD Mitel 5000
Microsoft ndash Click to call from IE Word
Outlook
ndash Calendar
ndash Contacts
IBM Lotus Notes ndash Click to dial collaborate
ndash Contacts
Other PIM integrationndash ACT
slide 40Mitel | Confidential
Integrated video conferencing and collaboration
Full HD solution
Mitel Telecollaboration Solution
Simple
Quality
Software-based Telecollaboration
Software solution priced for all customersROI
Low bandwidth and high toleranceNetwork
Optimization
slide 41Mitel | Confidential
Solution Components
HD Monitors
Speakers(for stereo or spatial sound)
Server- Video Codec- Audio Bridge- Session Controller
HD Cameras(bottom of each monitor)
slide 41Mitel | Confidential
Spatial Wideband Audio Acquisition Unit(Beam forming Mic Array)
SIP PhoneWith VoiceFirst Application
slide 42Mitel | Confidential
Desktop Portfolio
slide 43Mitel | Confidential
Leadership in Design and Functionality
slide 44Mitel | Confidential
53025304
5330
5340
5324
IP Phone Portfolio
5312
NewNew 5360
NewNew 5320
bull Dual-port two-line IP phone supports compression
bull Basic telephony amp messaging
bull Entry levelbull Self labeling bull Large displaybull 8 buttons
bull large graphics backlit displaybull 24 programmable self-
labeling keys
bull Dual-port multi-line display IP speakerphone
bull User-programmable features
bull Dual-port multi-line display IP speakerphone
bull User programmable features
bull Large graphics backlit display
bull Dual-mode protocol SIP MiNet
bull Wideband audio supportbull HTML applications toolkit
built inbull 48 programmable self-
labeling keys with one-touch access
bull Color IP phone bull HTML toolkit for
graphically rich applications
bull Touch screen includes keyboard and volume control
bull ldquoSidebarrdquo provides access to applications
bull Physical integration with a PCbull Integrated to MS Office desktopbull Provide at-a-glance contacts
Navigator
slide 45Mitel | Confidential
Mitel Live Content Creator
End User Personalized Live Rich Media Content
Workgroup Rich Media Content delivery to user community
ndash Simple content creation using standard 3rd party blogging tools
ndash On-the-fly content updates
Personalized live rich media content on the phone
slide 46Mitel | Confidential
Wireless Portfolio
slide 47Mitel | Confidential
Wireless LAN Stand
Converts a desktop phone to a wireless device
Connected to an IP phone ndash serves as an access point for 6 wireless IP phones
Connect a PC to 2nd port for wireless data access
WiredWireless
LAN
Stand as
Access Point
Wireless Client
Wireless Client
Wireless Client
Wireless Client
Wireless ClientWireless
Client
Having trouble communicating between buildings that may not be wired
slide 48Mitel | Confidential
Cordless Handset Headset for 5330 and 5340 IP phones
Improve mobility and productivity
Mobility within 100 meters range from the phone
Leader in acoustic quality
ndash DECT technology ndash higher quality voice density and less interference than Bluetooth
slide 49Mitel | Confidential
WiFi Integration
SpectraLink e340 h340 i640
ndash Full MCD platform integration
ndash Handsets can be hot desks or ACD agents Keyline support
SpectraLink 80208030 r3
ndash Direct MCD SIP integration
ndash 80211 abg support
Ascom i75
ndash Direct MCD SIP integration
App and Middleware support
ndash Messaging Location PTT
slide 50Mitel | Confidential
IP-DECT Integration
MCD Integration
ndash Feature rich SIP integration
ndash Desktop twinned via Dynamic Extension
Enterprise grade Handsets and Accessories
ndash Office Retail 5602 5603
ndash Healthcare 5604
ndash Industrial 5606 5606-Alarm
Messaging and Services
ndash Phonebook Alarms Messaging Location
ndash 3rd-party App and middleware support
slide 51Mitel | Confidential
SIP Solutions
slide 52Mitel | Confidential
Mitel Commitment to SIPIncreased Application Value Deployment Flexibility and Choice
The Promise of SIP
Standardizes VoIP communication into a single protocol
Enables vendor interoperability of traditional telephony elements
Enables standards-based application integration
Reduces costs
The Reality of SIP
Still an evolving standard
Interoperability canrsquot be assumed it needs to be tested
Mitel SIP Center of Excellence
ndash Validation of Mitel solution SIP interoperation with third-party
ndash Network devicesndash Endpointsndash Service provider network configurations
slide 53Mitel | Confidential
3300 Embedded Voice Mail
NuPoint UM
Unified Communicator
Teleworker Solution
3rd party application servers
Mitel Commitment to SIP Support
SIP Lineside Applications
Mitel MiNETSIP Dual-mode sets
SIP Phones
SIP Softphones
Wireless (WiFi and IP DECT) SIP Phones
Gateways amp Analog Adaptors
Mitel Communications Director
Service Provider Networks
ndash Softswitches
ndash Gateways
ndash Session Border Controllers
ndash Firewalls
SIP interconnect to PSTN
SIP interconnect to other PBXs
SIP Trunking
slide 54Mitel | Confidential
Net Solutions Managed Servicesand Partnerships
slide 55Mitel | Confidential
Mitel NetSolutionsreg
Wide Area Networks (CLEC Services)
Complete local long distance Internet access and complex data network offerings
Industry leading customer support
Local regional national and international solutions
Solutions include
ndash Local services ndash PSTN and SIP services
ndash WAN technologies ndash MPLS VPLS Optical Ethernet
ndash Hosted solutions ndash Network management Audio and Web collaboration
Current CLEC Certifications
Pending CLEC CertificationsRevised 2009
slide 56Mitel | Confidential
Managed Services
Differentiated program addressing total cost of ownership
Merges business applications services and support to address unique business models
End-to-end communications services and solutions from a single vendor
Ability to add and adapt to emerging technologies
Strategically connects financial and application objectives in a long term service and support relationship
ldquo For organizations seeking conservation of capital and a fixed monthly bill Mitel offers its unique managed services program ndash Gartner Grouprdquo
slide 57Mitel | Confidential
Consistent Exceptional Customer Satisfaction
Unparallel Customer Satisfaction Rate of 97
slide 58Mitel | Confidential
Mitel TotalSolution Managed Services Portfolio
Complete Sourcing Support Consulting and Financing
Convert capital cost to operational expenditure
Fixed Costs for Up to Eight Years
Simple Administration
Managed Growth
Peace of Mind
Focus on establishing your business
slide 59Mitel | Confidential
Partner Focus
HP ProCurve Best of breed networkvoice offering
Microsoft LCS to OCS to Exchange 2007 and beyond
Sun Microsystems Desktop Data Center virtualization
VMWare Expansion of virtualization market
Strategic Partners
slide 60Mitel | Confidential
Why Mitel
slide 61Mitel | Confidential
Software centricYour choice of software ndash simplifying
managementsupport
HTML amp Custom Apps
Legacy Rescue
UCAdvanced applications focus
Industry specific IP Phone html applications
IP enable outdated infrastructure without replacing any hardware
Single portal to launch apps that fit differentiated users
The MarketLeader
The Customer Benefit
Strategic Partnerships Desktop amp data center virtualization amp OCS Sametime integration
slide 62Mitel | Confidential
Why Mitel
Our global customer base spans multiple industry sectors
slide 63Mitel | Confidential
MOTOROLA
Why Mitel
slide 64Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The Mitel solution is very flexible and provides us with the framework to deploy applications in the futureldquo
We now deliver an exceptional service and have been able to expand by the planned 50 without it impacting on customer serviceldquo
The Mitel system has been in place for about two years - It just worksldquo
We run a small but dynamic business and Mitels IP technology and Teleworker solution stretch across the globe with us
N Mackrill CEO
CommonTime
S Saunders VP Corporate Operations
Carlson Wagonlit Travel
We used to spend nearly $18000 each quarter on service calls With Mitel we have even been able to scale back our IT support by one headcount due to the remote management featuresldquo
S RigbyOperations Director
Broker Assistance Limited
This system is efficient we get up to 90 of the calls to the right desk with the correct record on-screen as the calls are answeredldquo
M SharpPractice Manager
Northgate Medical Centre
C GibbonsInformation Systems Manager
Appliance SmartD ThomasIT Administrator
Quirk Auto Dealers
slide 65Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The rollout has been so successful in Europe that the Mitel product set has become our global standardrdquo
We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safetyldquo
ldquoMitel rose above the competition with a solution that is scalable and cost-effectiveldquo
ldquoWithout Mitelrsquos thorough understanding of our needs Irsquom not sure we would have seen this project to through to the end
S Senicourt Director of Telecommunications
AuchanG Schrils VP Technology and Services
Intercontinental Hotels Group
ldquoWith Mitelrsquos IP Solution we have converged and future-proofed our voice and data networks while delivering a wide range of hospitality-specific telephony featureshelliprdquo
R W RuncieCIO
CPS
ldquoAfter careful analysis we new Mitelrsquos solution was the only one that could do the jobldquo
L JohanssonManager of IP Telephony ServicesMedQuist
N WrightTelecommunications Manager
SSA Global
D ZimmermanCIO
Arbyrsquos Restaurant Group Inc
ldquoMitels attack into larger enterprise environments has yielded positive contact
center results The company reports that in FY 2009 (which ends June 30)
they sold three times as many contact centers of over 150 seats as they did in
FY 2008rdquo ~Sheila McGee-Smith McGee-Smith Analytics No Jitter The Mitel (Contact Center)
Story June 29 2009
Mitel was the first to announce virtualizing real-time voice applications to
leverage industry standard servers based on its relationship with VMWareldquo
~ Blair Pleasant COMMfusion No Jitter - Its A Mad Mad Virtual World Oct 21 2009
A plethora of advanced UC and collaboration solutions offered by communication
vendors are looking to address the same business needs and challenges Yet Mitel
has remained at the forefront of technology innovation hellip the integration of video
conferencing with collaboration (file sharing etc) is a valuable feature that
provides users with a more comprehensive collaborative experienceldquo ~ Elka Popova
Frost amp Sullivan Mitel Enhances its UC and Collaboration Portfolio Sep 23 2009
slide 66Mitel | Confidential
Mitel has a good vision of where its going and over time I think well see it play a much bigger role in the evolution of the telecom sector than Nortelldquo Zeus Kerravala Yankee Group
Mitelrsquos strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market Gartner
ldquoGiven that UC has been central to Mitelrsquos value proposition for several years while many segment competitors have only incorporated it into their positioning over the past 18 months the business-driven benefits resulting from these applications remain key differentiatorsrdquo ~ Intellicom Analytics July 2008
slide 67Mitel | Confidential
Thank you
Rylan Harrisrylan_harrismitelcom240-387-4559
- Mitel Corporate Overview
- About Us
- Mitel Global Market Share
- Slide 4
- Slide 5
- Market Share ndash United States SMB IP Telephony Lines Shipped 2008
- Increased Market Share
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Business Challenges
- Mitel Driving New Approaches to Growth
- Slide 14
- Mitel Business Communications Leadership Developing the Future
- Mitel Communications Director ndash Your Platform of Choice
- Mitel Communications Directorndash Your Platform of Choice
- Mitel 5000 CP ndash Your Platform of Choice
- Slide 19
- Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
- Slide 21
- Data Center Virtualization Consolidation
- Mitel and VMware Partnership
- Virtualization of Mitel Applications
- Slide 25
- Mitel Applications Suite Business Communications Made Simple
- Mitel Applications Suite Hitting the SMB ldquoSuiterdquo Spot
- Driving Strong Customer Attachment
- Mitel Border Gateway
- Solutions Tailored to Fit Your Needs
- Senior Executives Sales
- New Dynamic Extension ndash Now even easier
- Knowledge Workers
- Customer Service and Support
- Office Administrator Receptionist
- Internal IT Department
- Slide 37
- Unified Communicator Advanced
- Slide 39
- Mitel Telecollaboration Solution
- Solution Components
- Slide 42
- Leadership in Design and Functionality
- IP Phone Portfolio
- Mitel Live Content Creator
- Slide 46
- Wireless LAN Stand
- Cordless Handset Headset for 5330 and 5340 IP phones
- WiFi Integration
- IP-DECT Integration
- Slide 51
- Mitel Commitment to SIP Increased Application Value Deployment Flexibility and Choice
- Mitel Commitment to SIP Support
- Slide 54
- Mitel NetSolutionsreg Wide Area Networks (CLEC Services)
- Managed Services
- Consistent Exceptional Customer Satisfaction
- Mitel TotalSolution Managed Services Portfolio
- Strategic Partners
- Slide 60
- Slide 61
- Why Mitel
- Why Mitel
- What CUSTOMERS are ldquoSaying helliprdquo
- Slide 65
- Slide 66
- Slide 67
- Thank you Rylan Harris rylan_harrismitelcom 240-387-4559
-
slide 16Mitel | Confidential
Mitel Communications Director ndash Your Platform of Choice
Operates on a single industry standard server
Simplified customer deployment
Leverages existing infrastructure
Increases data center convergence
Future proof
Also available on Mitel 3300 ICP platform
Mitel Communications Director
Mitel 3300 ICPIBM ServersHP ServersSun Servers
Mitel Unified IP Client
Seamless mobility
Java card access to voice and data applications from anywhere
Cell phone integration
Presence enabled through Microsoft OCS
Secured teleworker
Energy efficient
Freedom to choose platform of choice
slide 17Mitel | Confidential
Mitel Communications Directorndash Your Platform of Choice
Mitel Communications Director Platform
Embedded Standard Unified Messaging auto-attendant ACD and WiFi and IP DECT wireless
Optional Standalone Applications
Mitel Application Suite (MAS)
Support standard APIs and third-party applications
IP Applications Desktop
Innovative IP Desktop Portfolio
ndash 5304 5312 5320 5324 5330 5340 5360 Cordless head and hand sets UIC 5610
ndash GigE WLAN stand
ndash Attendant 5540 Console
ndash UCA Softphone
Seamless IP networking across multiple sites
Hardware redundancy and software resiliency
IP trunking and SIP line side support
500+ telephony features
slide 18Mitel | Confidential
Mitel 5000 CP ndash Your Platform of Choice
Mitel 5000 Communications Platform
Base set of Embedded Applications
Optional Standalone Applications
Mitel Application Suite (MAS)
Hybrid Applications Desktop
Full IP amp Digital Desktop Portfolio
ndash 5312 5324 5330 5340 5304 5320
ndash 8528 8568
ndash Cordless head and hand sets
ndash GigE WLAN stand
ndash UC Advanced Console
Digital-IP Hybrid Solution
Supports up to 200 users
SIP Trunks
Flexible Migration Options
Secure amp Reliable
slide 19Mitel | Confidential
Fall 2004
Transition from TDM PBX switching to IP
Open OS to Real Time Open OS (Linux)
Support for Industry std Server HW (SUN IBM HP)
Development of SW based call control platform (MCD)
Virtualization leadership (MICD)
TDM to VOIP
Open OS to RT Open OS
Industry HW Support
SW Based Call Control
Desktop Virtualization
Data Center Virtualization
Mitel Business Communications LeadershipDeveloping the Future
slide 20Mitel | Confidential
Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
Seamless Mobility ndash Single Sign-on
Virtual Desktop Integration
Cell Phone Automatic Handoff (provider agnostic)
Secured and High Available Voice and Data Integrity
Energy Efficient ndash 7 watts for telephony and thin client
One Number One DesktopMultiple Devices
Mobile on the Road whileBroadcasting Corporate Identity
Home Office with Sun Global Desktop and Home phone
Corporate Office with Mitel UIC for Sun Ray Stand
Branch office with Sun Ray 270 and Navigator IP Phone
Reduces IT costs and enhances employee productivity
slide 21Mitel | Confidential
Fall 2004
Transition from TDM PBX switching to IP Open OS to Real Time Open OS (Linux) Support for Industry std Server HW (SUN IBM HP) Development of SW based call control platform (MCD) Virtualization leadership (MiCD)
TDM to VOIP
Open OS to RT Open OS
Industry HW Support
SW Based Call Control
Desktop Virtualization
Data Center Virtualization
Mitel Business Communications LeadershipDeveloping the Future
slide 22Mitel | Confidential
MCD MCD MCD MCDMCD MCD MCD MCD
Data Center Virtualization Consolidation
Virtualization technology leveraged to provide software portability
ndash Identical software used across many platforms
Concept extended to replicate instances
ndash Industry power curves used to drive capacity
Ideal data center fit for both enterprise and service providers
ndash IP Telephony delivered in the CloudHigh Availability Industry Standard
PlatformMitel 3300 ICP
Mitel Communications DirectorMCD MCD MCD MCD
Hypervisor
Delivers platform compatibility together with scalability and density
slide 23Mitel | Confidential
Mitel and VMware Partnership
Global Leader in Virtualization Solutions
Joint solution release date calendar Q1 2010
85 overall market share
97 market share of F1000
40 countries with over 22000 channel partners
slide 24Mitel | Confidential
Virtualization of Mitel Applications
Mitel UC applications on Industry Standard Servers in a virtualized data centre
ndash Consolidation of voice and non-voice applications
ndash Capital cost savings due to a reduction in server hardware and real estate
ndash Operational cost savings due to reduction in power and server provisioning costs
ndash Efficiencies in data centre management such as time savings for provisioning servers and disaster recovery
By breaking down the barriers between the
lsquotelecom closetrsquo and the data centre IT managers can significantly reduce costs and improve operations
slide 25Mitel | Confidential
Solutions PortfolioApplications Overview
slide 26Mitel | Confidential
Mitel SpeechAuto-Attendant
Mitel Teleworker Solution
Mitel UnifiedCommunicatorreg (UC)
Mobile
Mitel NuPointUnified
Messagingtrade (UM) Standard Edition
Mitel Audioamp Web
Conferencing (AWC)
MitelBusiness
Dashboard
Mitel Customer Service Manager
Mitel Applications SuiteBusiness Communications Made Simple
Simplicity Single UC portal Server consolidation
Flexibility Scalable up to 1000 users Range of applications
Choice IP PBX platform
(MCD 5000 CP Axxess) Software only
(Sun IBMreg HP Dellreg) MAS Small Business
Appliance Server Appliance (3300 ICP 5000 CP)
Axxess supported on MAS 20
Mitelreg Applications
Suite
Consolidated FootprintIntegrated Administration
Consistent User Experience
slide 27Mitel | Confidential
Mitel Applications SuiteHitting the SMB ldquoSuiterdquo Spot
Calendar Year
MA
S G
loba
l Rev
enue
2Q 2008 2Q 2009
MAS Growth
Sales of the Mitel Applications Suite (MAS) contributed to a strong growth over the past year
slide 28Mitel | Confidential
Driving Strong Customer Attachment
Witnessed a 20 application attachment rate relative to the Mitel Communications Director (MCD)
Audio amp Web Conferencing and NuPoint UM leading the way
MAS attachment rate over past year
0
2
4
6
8
10
12
14
16
18
20
2Q08 3Q08 4Q08 1Q09 2Q09
slide 29Mitel | Confidential
Mitel Border Gateway
Consolidated multi-service server
Secure trusted connectivity between LAN and Public Internet
Allows Mitel IP-PBX to work seamlessly behind company firewall
Turns any phone in to a teleworker
Customer collaboration
Home Remote office
Road Warrior
Off-site Contact Center Agent
Corporate LANWAN
Public Internet
SIP Service Provider
Mitel Border Gateway
Teleworker Service
SIP Trunk Proxy Service
Application Web Proxy Service
Ensure the deployment of secure external and internal workspaces
slide 30Mitel | Confidential
Solutions Tailored to Fit Your Needs
On-site Service amp SupportNeed to work both inside or outside of the corporate network (customer site supplier office warehouse)
Office Administrator Customer ServiceMultiple support roles main customer service and access point to the business
Constantly on the go work 24x7 require immediate access to corporate customer supplier information
Knowledge Worker ManagerRemote Home OfficeMulti-tasking work from home after hours to support global requirements
IT ManagerMultiple technology hats ndash voice and data requires easy to install and manage solutions do more with less
Senior Executive
SalesNeed to work both inside or outside of the corporate network (customer site)
slide 31Mitel | Confidential
Senior Executives Sales
Perfect forbull Out of the office 90 of the timebull Requires real time access to
corporate databull Need to communicate with
knowledge workers partners customers 24x7
NuPoint Unified Messaging Ability to pick up messages
while on the go
One common solution
ndash Unified messaging enhanced voice features and text to speech
ndash Microsoft integration
ndash Inbound and outbound fax
UC Mobile Client Single point of contact single
voicemail
Turn a mobile device in to a business extension with 4 or 5 digit dialing mobile contacts dialing
PBX Feature GUI
Remote user management
Seamlessly transfer call from mobile to desk phone with a single key
Significantly reduce wireless long distance costs
One Connection No Limits
slide 32Mitel | Confidential
New Dynamic Extension ndash Now even easier
Available with MCD 41
ndash Enhanced mobile outbound dialing with auto authentication and call back validation
How it works
ndash Put an ldquoXrsquo before all your business calls from BlackBerryreg devices with Smart Dialing feature configured
ndash Select business contact
ndash You are connected
ndash Call back validation optional
ndash Make another call from corporate network when done
slide 33Mitel | Confidential
Knowledge Workers
Teleworker
Increase employee availability and company accessibility
ndash Extend pbx to remote home offices to enable flexible work
ndash Use a standard Mitel IP phone or Mitel Unified Communicator Advanced Soft phone
Reduce mobile and long distance phone charges for teleworkers
Secure
ndash NO VPN requirement
Unified CommunicatorAdvanced
Desktop client soft phone
Get to business over distance
ndash Presence video collab web collab single point of communication on the desktop
Open Integration with Microsoft IBM Lotus plus open API
Audio and WebConferencing
Reduce travel time and expenses
Eliminate costly hosted services expenses
Share sensitive information in a secure workspace
Track and bill client calls
Mitel IP Unified Client for Sun Raytrade
Seamless Mobility
Simplified Management
Lowered TCO
Enhanced Reliability
Freedom to Collaborate From Anywhere
Perfect forbull Predominately office based ndash a corridor warriorbull National and international travel likelybull Multi-tasking work off-site or after hours bull Need immediate communications with individuals or
groups internal and external
slide 34Mitel | Confidential
Customer Service and Support
Contact CenterSolutions
Build customer relationships
Drive agent and supervisor productivity
Optimize contact center operations with historical and real-time reporting Perfect for
bull Desk based but not necessarily office site basedbull Need to access internal resources and customer
information quickly
Increase Customer Satisfaction
slide 35Mitel | Confidential
Office Administrator Receptionist
Speech Auto Attendant
Facilitate 24 x 7 access to information
ndash Routing by employee name department name or a telephone number
ndash Enhance contact information through personal IVR
Improves return on investment
ndash Reduce the number of trunks required to support incoming calls
Customer Service Manager
Optimize customer experience and business efficiencies
Serve customers in the medium of choice
Self serve options for improved accessibility
Improve call resolution with CRM integration
Capitalize on up sell opportunities with out bound dialing
Perfect forbull Desk based bull Multiple support roles main customer service
and access point to the businessbull Need quick access to internal information
Work More Effectively
slide 36Mitel | Confidential
Internal IT Department
Enterprise ManagementSolutions
Seamless Single Point Provisioning
Manage all applications users and end points
Speed Up Tasks Eliminate Repetitive Tasks
Increase Accuracy Reliability and Availability
Remote Support
24x7 health monitoring of remote Mitel platforms
Secure VPN and dialup access
Reduced service truck rolls
Improve IT service
Faster service response times
Pro-active fault resolution
Increase system availability
Mitel Application Suite
Single Server
Single Install
Consolidated Administration Across Applications and Users
Standard templates
Perfect forbull Multiple technology hats ndash voice
and databull Requires easy to install and
manage solutionsbull Has to do more with less
Business Dashboard
Optimize use of employee and system resources
Measure customer response to marketing campaigns
Monitor employee performance for operational improvement
Historical and real-time reporting
Simplified Administration
slide 37Mitel | Confidential
slide 38Mitel | Confidential
Unified CommunicatorAdvanced
slide 39Mitel | Confidential
Mitel applicationsndash AWC NuPoint Teleworker
MCD Mitel 5000
Microsoft ndash Click to call from IE Word
Outlook
ndash Calendar
ndash Contacts
IBM Lotus Notes ndash Click to dial collaborate
ndash Contacts
Other PIM integrationndash ACT
slide 40Mitel | Confidential
Integrated video conferencing and collaboration
Full HD solution
Mitel Telecollaboration Solution
Simple
Quality
Software-based Telecollaboration
Software solution priced for all customersROI
Low bandwidth and high toleranceNetwork
Optimization
slide 41Mitel | Confidential
Solution Components
HD Monitors
Speakers(for stereo or spatial sound)
Server- Video Codec- Audio Bridge- Session Controller
HD Cameras(bottom of each monitor)
slide 41Mitel | Confidential
Spatial Wideband Audio Acquisition Unit(Beam forming Mic Array)
SIP PhoneWith VoiceFirst Application
slide 42Mitel | Confidential
Desktop Portfolio
slide 43Mitel | Confidential
Leadership in Design and Functionality
slide 44Mitel | Confidential
53025304
5330
5340
5324
IP Phone Portfolio
5312
NewNew 5360
NewNew 5320
bull Dual-port two-line IP phone supports compression
bull Basic telephony amp messaging
bull Entry levelbull Self labeling bull Large displaybull 8 buttons
bull large graphics backlit displaybull 24 programmable self-
labeling keys
bull Dual-port multi-line display IP speakerphone
bull User-programmable features
bull Dual-port multi-line display IP speakerphone
bull User programmable features
bull Large graphics backlit display
bull Dual-mode protocol SIP MiNet
bull Wideband audio supportbull HTML applications toolkit
built inbull 48 programmable self-
labeling keys with one-touch access
bull Color IP phone bull HTML toolkit for
graphically rich applications
bull Touch screen includes keyboard and volume control
bull ldquoSidebarrdquo provides access to applications
bull Physical integration with a PCbull Integrated to MS Office desktopbull Provide at-a-glance contacts
Navigator
slide 45Mitel | Confidential
Mitel Live Content Creator
End User Personalized Live Rich Media Content
Workgroup Rich Media Content delivery to user community
ndash Simple content creation using standard 3rd party blogging tools
ndash On-the-fly content updates
Personalized live rich media content on the phone
slide 46Mitel | Confidential
Wireless Portfolio
slide 47Mitel | Confidential
Wireless LAN Stand
Converts a desktop phone to a wireless device
Connected to an IP phone ndash serves as an access point for 6 wireless IP phones
Connect a PC to 2nd port for wireless data access
WiredWireless
LAN
Stand as
Access Point
Wireless Client
Wireless Client
Wireless Client
Wireless Client
Wireless ClientWireless
Client
Having trouble communicating between buildings that may not be wired
slide 48Mitel | Confidential
Cordless Handset Headset for 5330 and 5340 IP phones
Improve mobility and productivity
Mobility within 100 meters range from the phone
Leader in acoustic quality
ndash DECT technology ndash higher quality voice density and less interference than Bluetooth
slide 49Mitel | Confidential
WiFi Integration
SpectraLink e340 h340 i640
ndash Full MCD platform integration
ndash Handsets can be hot desks or ACD agents Keyline support
SpectraLink 80208030 r3
ndash Direct MCD SIP integration
ndash 80211 abg support
Ascom i75
ndash Direct MCD SIP integration
App and Middleware support
ndash Messaging Location PTT
slide 50Mitel | Confidential
IP-DECT Integration
MCD Integration
ndash Feature rich SIP integration
ndash Desktop twinned via Dynamic Extension
Enterprise grade Handsets and Accessories
ndash Office Retail 5602 5603
ndash Healthcare 5604
ndash Industrial 5606 5606-Alarm
Messaging and Services
ndash Phonebook Alarms Messaging Location
ndash 3rd-party App and middleware support
slide 51Mitel | Confidential
SIP Solutions
slide 52Mitel | Confidential
Mitel Commitment to SIPIncreased Application Value Deployment Flexibility and Choice
The Promise of SIP
Standardizes VoIP communication into a single protocol
Enables vendor interoperability of traditional telephony elements
Enables standards-based application integration
Reduces costs
The Reality of SIP
Still an evolving standard
Interoperability canrsquot be assumed it needs to be tested
Mitel SIP Center of Excellence
ndash Validation of Mitel solution SIP interoperation with third-party
ndash Network devicesndash Endpointsndash Service provider network configurations
slide 53Mitel | Confidential
3300 Embedded Voice Mail
NuPoint UM
Unified Communicator
Teleworker Solution
3rd party application servers
Mitel Commitment to SIP Support
SIP Lineside Applications
Mitel MiNETSIP Dual-mode sets
SIP Phones
SIP Softphones
Wireless (WiFi and IP DECT) SIP Phones
Gateways amp Analog Adaptors
Mitel Communications Director
Service Provider Networks
ndash Softswitches
ndash Gateways
ndash Session Border Controllers
ndash Firewalls
SIP interconnect to PSTN
SIP interconnect to other PBXs
SIP Trunking
slide 54Mitel | Confidential
Net Solutions Managed Servicesand Partnerships
slide 55Mitel | Confidential
Mitel NetSolutionsreg
Wide Area Networks (CLEC Services)
Complete local long distance Internet access and complex data network offerings
Industry leading customer support
Local regional national and international solutions
Solutions include
ndash Local services ndash PSTN and SIP services
ndash WAN technologies ndash MPLS VPLS Optical Ethernet
ndash Hosted solutions ndash Network management Audio and Web collaboration
Current CLEC Certifications
Pending CLEC CertificationsRevised 2009
slide 56Mitel | Confidential
Managed Services
Differentiated program addressing total cost of ownership
Merges business applications services and support to address unique business models
End-to-end communications services and solutions from a single vendor
Ability to add and adapt to emerging technologies
Strategically connects financial and application objectives in a long term service and support relationship
ldquo For organizations seeking conservation of capital and a fixed monthly bill Mitel offers its unique managed services program ndash Gartner Grouprdquo
slide 57Mitel | Confidential
Consistent Exceptional Customer Satisfaction
Unparallel Customer Satisfaction Rate of 97
slide 58Mitel | Confidential
Mitel TotalSolution Managed Services Portfolio
Complete Sourcing Support Consulting and Financing
Convert capital cost to operational expenditure
Fixed Costs for Up to Eight Years
Simple Administration
Managed Growth
Peace of Mind
Focus on establishing your business
slide 59Mitel | Confidential
Partner Focus
HP ProCurve Best of breed networkvoice offering
Microsoft LCS to OCS to Exchange 2007 and beyond
Sun Microsystems Desktop Data Center virtualization
VMWare Expansion of virtualization market
Strategic Partners
slide 60Mitel | Confidential
Why Mitel
slide 61Mitel | Confidential
Software centricYour choice of software ndash simplifying
managementsupport
HTML amp Custom Apps
Legacy Rescue
UCAdvanced applications focus
Industry specific IP Phone html applications
IP enable outdated infrastructure without replacing any hardware
Single portal to launch apps that fit differentiated users
The MarketLeader
The Customer Benefit
Strategic Partnerships Desktop amp data center virtualization amp OCS Sametime integration
slide 62Mitel | Confidential
Why Mitel
Our global customer base spans multiple industry sectors
slide 63Mitel | Confidential
MOTOROLA
Why Mitel
slide 64Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The Mitel solution is very flexible and provides us with the framework to deploy applications in the futureldquo
We now deliver an exceptional service and have been able to expand by the planned 50 without it impacting on customer serviceldquo
The Mitel system has been in place for about two years - It just worksldquo
We run a small but dynamic business and Mitels IP technology and Teleworker solution stretch across the globe with us
N Mackrill CEO
CommonTime
S Saunders VP Corporate Operations
Carlson Wagonlit Travel
We used to spend nearly $18000 each quarter on service calls With Mitel we have even been able to scale back our IT support by one headcount due to the remote management featuresldquo
S RigbyOperations Director
Broker Assistance Limited
This system is efficient we get up to 90 of the calls to the right desk with the correct record on-screen as the calls are answeredldquo
M SharpPractice Manager
Northgate Medical Centre
C GibbonsInformation Systems Manager
Appliance SmartD ThomasIT Administrator
Quirk Auto Dealers
slide 65Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The rollout has been so successful in Europe that the Mitel product set has become our global standardrdquo
We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safetyldquo
ldquoMitel rose above the competition with a solution that is scalable and cost-effectiveldquo
ldquoWithout Mitelrsquos thorough understanding of our needs Irsquom not sure we would have seen this project to through to the end
S Senicourt Director of Telecommunications
AuchanG Schrils VP Technology and Services
Intercontinental Hotels Group
ldquoWith Mitelrsquos IP Solution we have converged and future-proofed our voice and data networks while delivering a wide range of hospitality-specific telephony featureshelliprdquo
R W RuncieCIO
CPS
ldquoAfter careful analysis we new Mitelrsquos solution was the only one that could do the jobldquo
L JohanssonManager of IP Telephony ServicesMedQuist
N WrightTelecommunications Manager
SSA Global
D ZimmermanCIO
Arbyrsquos Restaurant Group Inc
ldquoMitels attack into larger enterprise environments has yielded positive contact
center results The company reports that in FY 2009 (which ends June 30)
they sold three times as many contact centers of over 150 seats as they did in
FY 2008rdquo ~Sheila McGee-Smith McGee-Smith Analytics No Jitter The Mitel (Contact Center)
Story June 29 2009
Mitel was the first to announce virtualizing real-time voice applications to
leverage industry standard servers based on its relationship with VMWareldquo
~ Blair Pleasant COMMfusion No Jitter - Its A Mad Mad Virtual World Oct 21 2009
A plethora of advanced UC and collaboration solutions offered by communication
vendors are looking to address the same business needs and challenges Yet Mitel
has remained at the forefront of technology innovation hellip the integration of video
conferencing with collaboration (file sharing etc) is a valuable feature that
provides users with a more comprehensive collaborative experienceldquo ~ Elka Popova
Frost amp Sullivan Mitel Enhances its UC and Collaboration Portfolio Sep 23 2009
slide 66Mitel | Confidential
Mitel has a good vision of where its going and over time I think well see it play a much bigger role in the evolution of the telecom sector than Nortelldquo Zeus Kerravala Yankee Group
Mitelrsquos strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market Gartner
ldquoGiven that UC has been central to Mitelrsquos value proposition for several years while many segment competitors have only incorporated it into their positioning over the past 18 months the business-driven benefits resulting from these applications remain key differentiatorsrdquo ~ Intellicom Analytics July 2008
slide 67Mitel | Confidential
Thank you
Rylan Harrisrylan_harrismitelcom240-387-4559
- Mitel Corporate Overview
- About Us
- Mitel Global Market Share
- Slide 4
- Slide 5
- Market Share ndash United States SMB IP Telephony Lines Shipped 2008
- Increased Market Share
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Business Challenges
- Mitel Driving New Approaches to Growth
- Slide 14
- Mitel Business Communications Leadership Developing the Future
- Mitel Communications Director ndash Your Platform of Choice
- Mitel Communications Directorndash Your Platform of Choice
- Mitel 5000 CP ndash Your Platform of Choice
- Slide 19
- Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
- Slide 21
- Data Center Virtualization Consolidation
- Mitel and VMware Partnership
- Virtualization of Mitel Applications
- Slide 25
- Mitel Applications Suite Business Communications Made Simple
- Mitel Applications Suite Hitting the SMB ldquoSuiterdquo Spot
- Driving Strong Customer Attachment
- Mitel Border Gateway
- Solutions Tailored to Fit Your Needs
- Senior Executives Sales
- New Dynamic Extension ndash Now even easier
- Knowledge Workers
- Customer Service and Support
- Office Administrator Receptionist
- Internal IT Department
- Slide 37
- Unified Communicator Advanced
- Slide 39
- Mitel Telecollaboration Solution
- Solution Components
- Slide 42
- Leadership in Design and Functionality
- IP Phone Portfolio
- Mitel Live Content Creator
- Slide 46
- Wireless LAN Stand
- Cordless Handset Headset for 5330 and 5340 IP phones
- WiFi Integration
- IP-DECT Integration
- Slide 51
- Mitel Commitment to SIP Increased Application Value Deployment Flexibility and Choice
- Mitel Commitment to SIP Support
- Slide 54
- Mitel NetSolutionsreg Wide Area Networks (CLEC Services)
- Managed Services
- Consistent Exceptional Customer Satisfaction
- Mitel TotalSolution Managed Services Portfolio
- Strategic Partners
- Slide 60
- Slide 61
- Why Mitel
- Why Mitel
- What CUSTOMERS are ldquoSaying helliprdquo
- Slide 65
- Slide 66
- Slide 67
- Thank you Rylan Harris rylan_harrismitelcom 240-387-4559
-
slide 17Mitel | Confidential
Mitel Communications Directorndash Your Platform of Choice
Mitel Communications Director Platform
Embedded Standard Unified Messaging auto-attendant ACD and WiFi and IP DECT wireless
Optional Standalone Applications
Mitel Application Suite (MAS)
Support standard APIs and third-party applications
IP Applications Desktop
Innovative IP Desktop Portfolio
ndash 5304 5312 5320 5324 5330 5340 5360 Cordless head and hand sets UIC 5610
ndash GigE WLAN stand
ndash Attendant 5540 Console
ndash UCA Softphone
Seamless IP networking across multiple sites
Hardware redundancy and software resiliency
IP trunking and SIP line side support
500+ telephony features
slide 18Mitel | Confidential
Mitel 5000 CP ndash Your Platform of Choice
Mitel 5000 Communications Platform
Base set of Embedded Applications
Optional Standalone Applications
Mitel Application Suite (MAS)
Hybrid Applications Desktop
Full IP amp Digital Desktop Portfolio
ndash 5312 5324 5330 5340 5304 5320
ndash 8528 8568
ndash Cordless head and hand sets
ndash GigE WLAN stand
ndash UC Advanced Console
Digital-IP Hybrid Solution
Supports up to 200 users
SIP Trunks
Flexible Migration Options
Secure amp Reliable
slide 19Mitel | Confidential
Fall 2004
Transition from TDM PBX switching to IP
Open OS to Real Time Open OS (Linux)
Support for Industry std Server HW (SUN IBM HP)
Development of SW based call control platform (MCD)
Virtualization leadership (MICD)
TDM to VOIP
Open OS to RT Open OS
Industry HW Support
SW Based Call Control
Desktop Virtualization
Data Center Virtualization
Mitel Business Communications LeadershipDeveloping the Future
slide 20Mitel | Confidential
Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
Seamless Mobility ndash Single Sign-on
Virtual Desktop Integration
Cell Phone Automatic Handoff (provider agnostic)
Secured and High Available Voice and Data Integrity
Energy Efficient ndash 7 watts for telephony and thin client
One Number One DesktopMultiple Devices
Mobile on the Road whileBroadcasting Corporate Identity
Home Office with Sun Global Desktop and Home phone
Corporate Office with Mitel UIC for Sun Ray Stand
Branch office with Sun Ray 270 and Navigator IP Phone
Reduces IT costs and enhances employee productivity
slide 21Mitel | Confidential
Fall 2004
Transition from TDM PBX switching to IP Open OS to Real Time Open OS (Linux) Support for Industry std Server HW (SUN IBM HP) Development of SW based call control platform (MCD) Virtualization leadership (MiCD)
TDM to VOIP
Open OS to RT Open OS
Industry HW Support
SW Based Call Control
Desktop Virtualization
Data Center Virtualization
Mitel Business Communications LeadershipDeveloping the Future
slide 22Mitel | Confidential
MCD MCD MCD MCDMCD MCD MCD MCD
Data Center Virtualization Consolidation
Virtualization technology leveraged to provide software portability
ndash Identical software used across many platforms
Concept extended to replicate instances
ndash Industry power curves used to drive capacity
Ideal data center fit for both enterprise and service providers
ndash IP Telephony delivered in the CloudHigh Availability Industry Standard
PlatformMitel 3300 ICP
Mitel Communications DirectorMCD MCD MCD MCD
Hypervisor
Delivers platform compatibility together with scalability and density
slide 23Mitel | Confidential
Mitel and VMware Partnership
Global Leader in Virtualization Solutions
Joint solution release date calendar Q1 2010
85 overall market share
97 market share of F1000
40 countries with over 22000 channel partners
slide 24Mitel | Confidential
Virtualization of Mitel Applications
Mitel UC applications on Industry Standard Servers in a virtualized data centre
ndash Consolidation of voice and non-voice applications
ndash Capital cost savings due to a reduction in server hardware and real estate
ndash Operational cost savings due to reduction in power and server provisioning costs
ndash Efficiencies in data centre management such as time savings for provisioning servers and disaster recovery
By breaking down the barriers between the
lsquotelecom closetrsquo and the data centre IT managers can significantly reduce costs and improve operations
slide 25Mitel | Confidential
Solutions PortfolioApplications Overview
slide 26Mitel | Confidential
Mitel SpeechAuto-Attendant
Mitel Teleworker Solution
Mitel UnifiedCommunicatorreg (UC)
Mobile
Mitel NuPointUnified
Messagingtrade (UM) Standard Edition
Mitel Audioamp Web
Conferencing (AWC)
MitelBusiness
Dashboard
Mitel Customer Service Manager
Mitel Applications SuiteBusiness Communications Made Simple
Simplicity Single UC portal Server consolidation
Flexibility Scalable up to 1000 users Range of applications
Choice IP PBX platform
(MCD 5000 CP Axxess) Software only
(Sun IBMreg HP Dellreg) MAS Small Business
Appliance Server Appliance (3300 ICP 5000 CP)
Axxess supported on MAS 20
Mitelreg Applications
Suite
Consolidated FootprintIntegrated Administration
Consistent User Experience
slide 27Mitel | Confidential
Mitel Applications SuiteHitting the SMB ldquoSuiterdquo Spot
Calendar Year
MA
S G
loba
l Rev
enue
2Q 2008 2Q 2009
MAS Growth
Sales of the Mitel Applications Suite (MAS) contributed to a strong growth over the past year
slide 28Mitel | Confidential
Driving Strong Customer Attachment
Witnessed a 20 application attachment rate relative to the Mitel Communications Director (MCD)
Audio amp Web Conferencing and NuPoint UM leading the way
MAS attachment rate over past year
0
2
4
6
8
10
12
14
16
18
20
2Q08 3Q08 4Q08 1Q09 2Q09
slide 29Mitel | Confidential
Mitel Border Gateway
Consolidated multi-service server
Secure trusted connectivity between LAN and Public Internet
Allows Mitel IP-PBX to work seamlessly behind company firewall
Turns any phone in to a teleworker
Customer collaboration
Home Remote office
Road Warrior
Off-site Contact Center Agent
Corporate LANWAN
Public Internet
SIP Service Provider
Mitel Border Gateway
Teleworker Service
SIP Trunk Proxy Service
Application Web Proxy Service
Ensure the deployment of secure external and internal workspaces
slide 30Mitel | Confidential
Solutions Tailored to Fit Your Needs
On-site Service amp SupportNeed to work both inside or outside of the corporate network (customer site supplier office warehouse)
Office Administrator Customer ServiceMultiple support roles main customer service and access point to the business
Constantly on the go work 24x7 require immediate access to corporate customer supplier information
Knowledge Worker ManagerRemote Home OfficeMulti-tasking work from home after hours to support global requirements
IT ManagerMultiple technology hats ndash voice and data requires easy to install and manage solutions do more with less
Senior Executive
SalesNeed to work both inside or outside of the corporate network (customer site)
slide 31Mitel | Confidential
Senior Executives Sales
Perfect forbull Out of the office 90 of the timebull Requires real time access to
corporate databull Need to communicate with
knowledge workers partners customers 24x7
NuPoint Unified Messaging Ability to pick up messages
while on the go
One common solution
ndash Unified messaging enhanced voice features and text to speech
ndash Microsoft integration
ndash Inbound and outbound fax
UC Mobile Client Single point of contact single
voicemail
Turn a mobile device in to a business extension with 4 or 5 digit dialing mobile contacts dialing
PBX Feature GUI
Remote user management
Seamlessly transfer call from mobile to desk phone with a single key
Significantly reduce wireless long distance costs
One Connection No Limits
slide 32Mitel | Confidential
New Dynamic Extension ndash Now even easier
Available with MCD 41
ndash Enhanced mobile outbound dialing with auto authentication and call back validation
How it works
ndash Put an ldquoXrsquo before all your business calls from BlackBerryreg devices with Smart Dialing feature configured
ndash Select business contact
ndash You are connected
ndash Call back validation optional
ndash Make another call from corporate network when done
slide 33Mitel | Confidential
Knowledge Workers
Teleworker
Increase employee availability and company accessibility
ndash Extend pbx to remote home offices to enable flexible work
ndash Use a standard Mitel IP phone or Mitel Unified Communicator Advanced Soft phone
Reduce mobile and long distance phone charges for teleworkers
Secure
ndash NO VPN requirement
Unified CommunicatorAdvanced
Desktop client soft phone
Get to business over distance
ndash Presence video collab web collab single point of communication on the desktop
Open Integration with Microsoft IBM Lotus plus open API
Audio and WebConferencing
Reduce travel time and expenses
Eliminate costly hosted services expenses
Share sensitive information in a secure workspace
Track and bill client calls
Mitel IP Unified Client for Sun Raytrade
Seamless Mobility
Simplified Management
Lowered TCO
Enhanced Reliability
Freedom to Collaborate From Anywhere
Perfect forbull Predominately office based ndash a corridor warriorbull National and international travel likelybull Multi-tasking work off-site or after hours bull Need immediate communications with individuals or
groups internal and external
slide 34Mitel | Confidential
Customer Service and Support
Contact CenterSolutions
Build customer relationships
Drive agent and supervisor productivity
Optimize contact center operations with historical and real-time reporting Perfect for
bull Desk based but not necessarily office site basedbull Need to access internal resources and customer
information quickly
Increase Customer Satisfaction
slide 35Mitel | Confidential
Office Administrator Receptionist
Speech Auto Attendant
Facilitate 24 x 7 access to information
ndash Routing by employee name department name or a telephone number
ndash Enhance contact information through personal IVR
Improves return on investment
ndash Reduce the number of trunks required to support incoming calls
Customer Service Manager
Optimize customer experience and business efficiencies
Serve customers in the medium of choice
Self serve options for improved accessibility
Improve call resolution with CRM integration
Capitalize on up sell opportunities with out bound dialing
Perfect forbull Desk based bull Multiple support roles main customer service
and access point to the businessbull Need quick access to internal information
Work More Effectively
slide 36Mitel | Confidential
Internal IT Department
Enterprise ManagementSolutions
Seamless Single Point Provisioning
Manage all applications users and end points
Speed Up Tasks Eliminate Repetitive Tasks
Increase Accuracy Reliability and Availability
Remote Support
24x7 health monitoring of remote Mitel platforms
Secure VPN and dialup access
Reduced service truck rolls
Improve IT service
Faster service response times
Pro-active fault resolution
Increase system availability
Mitel Application Suite
Single Server
Single Install
Consolidated Administration Across Applications and Users
Standard templates
Perfect forbull Multiple technology hats ndash voice
and databull Requires easy to install and
manage solutionsbull Has to do more with less
Business Dashboard
Optimize use of employee and system resources
Measure customer response to marketing campaigns
Monitor employee performance for operational improvement
Historical and real-time reporting
Simplified Administration
slide 37Mitel | Confidential
slide 38Mitel | Confidential
Unified CommunicatorAdvanced
slide 39Mitel | Confidential
Mitel applicationsndash AWC NuPoint Teleworker
MCD Mitel 5000
Microsoft ndash Click to call from IE Word
Outlook
ndash Calendar
ndash Contacts
IBM Lotus Notes ndash Click to dial collaborate
ndash Contacts
Other PIM integrationndash ACT
slide 40Mitel | Confidential
Integrated video conferencing and collaboration
Full HD solution
Mitel Telecollaboration Solution
Simple
Quality
Software-based Telecollaboration
Software solution priced for all customersROI
Low bandwidth and high toleranceNetwork
Optimization
slide 41Mitel | Confidential
Solution Components
HD Monitors
Speakers(for stereo or spatial sound)
Server- Video Codec- Audio Bridge- Session Controller
HD Cameras(bottom of each monitor)
slide 41Mitel | Confidential
Spatial Wideband Audio Acquisition Unit(Beam forming Mic Array)
SIP PhoneWith VoiceFirst Application
slide 42Mitel | Confidential
Desktop Portfolio
slide 43Mitel | Confidential
Leadership in Design and Functionality
slide 44Mitel | Confidential
53025304
5330
5340
5324
IP Phone Portfolio
5312
NewNew 5360
NewNew 5320
bull Dual-port two-line IP phone supports compression
bull Basic telephony amp messaging
bull Entry levelbull Self labeling bull Large displaybull 8 buttons
bull large graphics backlit displaybull 24 programmable self-
labeling keys
bull Dual-port multi-line display IP speakerphone
bull User-programmable features
bull Dual-port multi-line display IP speakerphone
bull User programmable features
bull Large graphics backlit display
bull Dual-mode protocol SIP MiNet
bull Wideband audio supportbull HTML applications toolkit
built inbull 48 programmable self-
labeling keys with one-touch access
bull Color IP phone bull HTML toolkit for
graphically rich applications
bull Touch screen includes keyboard and volume control
bull ldquoSidebarrdquo provides access to applications
bull Physical integration with a PCbull Integrated to MS Office desktopbull Provide at-a-glance contacts
Navigator
slide 45Mitel | Confidential
Mitel Live Content Creator
End User Personalized Live Rich Media Content
Workgroup Rich Media Content delivery to user community
ndash Simple content creation using standard 3rd party blogging tools
ndash On-the-fly content updates
Personalized live rich media content on the phone
slide 46Mitel | Confidential
Wireless Portfolio
slide 47Mitel | Confidential
Wireless LAN Stand
Converts a desktop phone to a wireless device
Connected to an IP phone ndash serves as an access point for 6 wireless IP phones
Connect a PC to 2nd port for wireless data access
WiredWireless
LAN
Stand as
Access Point
Wireless Client
Wireless Client
Wireless Client
Wireless Client
Wireless ClientWireless
Client
Having trouble communicating between buildings that may not be wired
slide 48Mitel | Confidential
Cordless Handset Headset for 5330 and 5340 IP phones
Improve mobility and productivity
Mobility within 100 meters range from the phone
Leader in acoustic quality
ndash DECT technology ndash higher quality voice density and less interference than Bluetooth
slide 49Mitel | Confidential
WiFi Integration
SpectraLink e340 h340 i640
ndash Full MCD platform integration
ndash Handsets can be hot desks or ACD agents Keyline support
SpectraLink 80208030 r3
ndash Direct MCD SIP integration
ndash 80211 abg support
Ascom i75
ndash Direct MCD SIP integration
App and Middleware support
ndash Messaging Location PTT
slide 50Mitel | Confidential
IP-DECT Integration
MCD Integration
ndash Feature rich SIP integration
ndash Desktop twinned via Dynamic Extension
Enterprise grade Handsets and Accessories
ndash Office Retail 5602 5603
ndash Healthcare 5604
ndash Industrial 5606 5606-Alarm
Messaging and Services
ndash Phonebook Alarms Messaging Location
ndash 3rd-party App and middleware support
slide 51Mitel | Confidential
SIP Solutions
slide 52Mitel | Confidential
Mitel Commitment to SIPIncreased Application Value Deployment Flexibility and Choice
The Promise of SIP
Standardizes VoIP communication into a single protocol
Enables vendor interoperability of traditional telephony elements
Enables standards-based application integration
Reduces costs
The Reality of SIP
Still an evolving standard
Interoperability canrsquot be assumed it needs to be tested
Mitel SIP Center of Excellence
ndash Validation of Mitel solution SIP interoperation with third-party
ndash Network devicesndash Endpointsndash Service provider network configurations
slide 53Mitel | Confidential
3300 Embedded Voice Mail
NuPoint UM
Unified Communicator
Teleworker Solution
3rd party application servers
Mitel Commitment to SIP Support
SIP Lineside Applications
Mitel MiNETSIP Dual-mode sets
SIP Phones
SIP Softphones
Wireless (WiFi and IP DECT) SIP Phones
Gateways amp Analog Adaptors
Mitel Communications Director
Service Provider Networks
ndash Softswitches
ndash Gateways
ndash Session Border Controllers
ndash Firewalls
SIP interconnect to PSTN
SIP interconnect to other PBXs
SIP Trunking
slide 54Mitel | Confidential
Net Solutions Managed Servicesand Partnerships
slide 55Mitel | Confidential
Mitel NetSolutionsreg
Wide Area Networks (CLEC Services)
Complete local long distance Internet access and complex data network offerings
Industry leading customer support
Local regional national and international solutions
Solutions include
ndash Local services ndash PSTN and SIP services
ndash WAN technologies ndash MPLS VPLS Optical Ethernet
ndash Hosted solutions ndash Network management Audio and Web collaboration
Current CLEC Certifications
Pending CLEC CertificationsRevised 2009
slide 56Mitel | Confidential
Managed Services
Differentiated program addressing total cost of ownership
Merges business applications services and support to address unique business models
End-to-end communications services and solutions from a single vendor
Ability to add and adapt to emerging technologies
Strategically connects financial and application objectives in a long term service and support relationship
ldquo For organizations seeking conservation of capital and a fixed monthly bill Mitel offers its unique managed services program ndash Gartner Grouprdquo
slide 57Mitel | Confidential
Consistent Exceptional Customer Satisfaction
Unparallel Customer Satisfaction Rate of 97
slide 58Mitel | Confidential
Mitel TotalSolution Managed Services Portfolio
Complete Sourcing Support Consulting and Financing
Convert capital cost to operational expenditure
Fixed Costs for Up to Eight Years
Simple Administration
Managed Growth
Peace of Mind
Focus on establishing your business
slide 59Mitel | Confidential
Partner Focus
HP ProCurve Best of breed networkvoice offering
Microsoft LCS to OCS to Exchange 2007 and beyond
Sun Microsystems Desktop Data Center virtualization
VMWare Expansion of virtualization market
Strategic Partners
slide 60Mitel | Confidential
Why Mitel
slide 61Mitel | Confidential
Software centricYour choice of software ndash simplifying
managementsupport
HTML amp Custom Apps
Legacy Rescue
UCAdvanced applications focus
Industry specific IP Phone html applications
IP enable outdated infrastructure without replacing any hardware
Single portal to launch apps that fit differentiated users
The MarketLeader
The Customer Benefit
Strategic Partnerships Desktop amp data center virtualization amp OCS Sametime integration
slide 62Mitel | Confidential
Why Mitel
Our global customer base spans multiple industry sectors
slide 63Mitel | Confidential
MOTOROLA
Why Mitel
slide 64Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The Mitel solution is very flexible and provides us with the framework to deploy applications in the futureldquo
We now deliver an exceptional service and have been able to expand by the planned 50 without it impacting on customer serviceldquo
The Mitel system has been in place for about two years - It just worksldquo
We run a small but dynamic business and Mitels IP technology and Teleworker solution stretch across the globe with us
N Mackrill CEO
CommonTime
S Saunders VP Corporate Operations
Carlson Wagonlit Travel
We used to spend nearly $18000 each quarter on service calls With Mitel we have even been able to scale back our IT support by one headcount due to the remote management featuresldquo
S RigbyOperations Director
Broker Assistance Limited
This system is efficient we get up to 90 of the calls to the right desk with the correct record on-screen as the calls are answeredldquo
M SharpPractice Manager
Northgate Medical Centre
C GibbonsInformation Systems Manager
Appliance SmartD ThomasIT Administrator
Quirk Auto Dealers
slide 65Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The rollout has been so successful in Europe that the Mitel product set has become our global standardrdquo
We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safetyldquo
ldquoMitel rose above the competition with a solution that is scalable and cost-effectiveldquo
ldquoWithout Mitelrsquos thorough understanding of our needs Irsquom not sure we would have seen this project to through to the end
S Senicourt Director of Telecommunications
AuchanG Schrils VP Technology and Services
Intercontinental Hotels Group
ldquoWith Mitelrsquos IP Solution we have converged and future-proofed our voice and data networks while delivering a wide range of hospitality-specific telephony featureshelliprdquo
R W RuncieCIO
CPS
ldquoAfter careful analysis we new Mitelrsquos solution was the only one that could do the jobldquo
L JohanssonManager of IP Telephony ServicesMedQuist
N WrightTelecommunications Manager
SSA Global
D ZimmermanCIO
Arbyrsquos Restaurant Group Inc
ldquoMitels attack into larger enterprise environments has yielded positive contact
center results The company reports that in FY 2009 (which ends June 30)
they sold three times as many contact centers of over 150 seats as they did in
FY 2008rdquo ~Sheila McGee-Smith McGee-Smith Analytics No Jitter The Mitel (Contact Center)
Story June 29 2009
Mitel was the first to announce virtualizing real-time voice applications to
leverage industry standard servers based on its relationship with VMWareldquo
~ Blair Pleasant COMMfusion No Jitter - Its A Mad Mad Virtual World Oct 21 2009
A plethora of advanced UC and collaboration solutions offered by communication
vendors are looking to address the same business needs and challenges Yet Mitel
has remained at the forefront of technology innovation hellip the integration of video
conferencing with collaboration (file sharing etc) is a valuable feature that
provides users with a more comprehensive collaborative experienceldquo ~ Elka Popova
Frost amp Sullivan Mitel Enhances its UC and Collaboration Portfolio Sep 23 2009
slide 66Mitel | Confidential
Mitel has a good vision of where its going and over time I think well see it play a much bigger role in the evolution of the telecom sector than Nortelldquo Zeus Kerravala Yankee Group
Mitelrsquos strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market Gartner
ldquoGiven that UC has been central to Mitelrsquos value proposition for several years while many segment competitors have only incorporated it into their positioning over the past 18 months the business-driven benefits resulting from these applications remain key differentiatorsrdquo ~ Intellicom Analytics July 2008
slide 67Mitel | Confidential
Thank you
Rylan Harrisrylan_harrismitelcom240-387-4559
- Mitel Corporate Overview
- About Us
- Mitel Global Market Share
- Slide 4
- Slide 5
- Market Share ndash United States SMB IP Telephony Lines Shipped 2008
- Increased Market Share
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Business Challenges
- Mitel Driving New Approaches to Growth
- Slide 14
- Mitel Business Communications Leadership Developing the Future
- Mitel Communications Director ndash Your Platform of Choice
- Mitel Communications Directorndash Your Platform of Choice
- Mitel 5000 CP ndash Your Platform of Choice
- Slide 19
- Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
- Slide 21
- Data Center Virtualization Consolidation
- Mitel and VMware Partnership
- Virtualization of Mitel Applications
- Slide 25
- Mitel Applications Suite Business Communications Made Simple
- Mitel Applications Suite Hitting the SMB ldquoSuiterdquo Spot
- Driving Strong Customer Attachment
- Mitel Border Gateway
- Solutions Tailored to Fit Your Needs
- Senior Executives Sales
- New Dynamic Extension ndash Now even easier
- Knowledge Workers
- Customer Service and Support
- Office Administrator Receptionist
- Internal IT Department
- Slide 37
- Unified Communicator Advanced
- Slide 39
- Mitel Telecollaboration Solution
- Solution Components
- Slide 42
- Leadership in Design and Functionality
- IP Phone Portfolio
- Mitel Live Content Creator
- Slide 46
- Wireless LAN Stand
- Cordless Handset Headset for 5330 and 5340 IP phones
- WiFi Integration
- IP-DECT Integration
- Slide 51
- Mitel Commitment to SIP Increased Application Value Deployment Flexibility and Choice
- Mitel Commitment to SIP Support
- Slide 54
- Mitel NetSolutionsreg Wide Area Networks (CLEC Services)
- Managed Services
- Consistent Exceptional Customer Satisfaction
- Mitel TotalSolution Managed Services Portfolio
- Strategic Partners
- Slide 60
- Slide 61
- Why Mitel
- Why Mitel
- What CUSTOMERS are ldquoSaying helliprdquo
- Slide 65
- Slide 66
- Slide 67
- Thank you Rylan Harris rylan_harrismitelcom 240-387-4559
-
slide 18Mitel | Confidential
Mitel 5000 CP ndash Your Platform of Choice
Mitel 5000 Communications Platform
Base set of Embedded Applications
Optional Standalone Applications
Mitel Application Suite (MAS)
Hybrid Applications Desktop
Full IP amp Digital Desktop Portfolio
ndash 5312 5324 5330 5340 5304 5320
ndash 8528 8568
ndash Cordless head and hand sets
ndash GigE WLAN stand
ndash UC Advanced Console
Digital-IP Hybrid Solution
Supports up to 200 users
SIP Trunks
Flexible Migration Options
Secure amp Reliable
slide 19Mitel | Confidential
Fall 2004
Transition from TDM PBX switching to IP
Open OS to Real Time Open OS (Linux)
Support for Industry std Server HW (SUN IBM HP)
Development of SW based call control platform (MCD)
Virtualization leadership (MICD)
TDM to VOIP
Open OS to RT Open OS
Industry HW Support
SW Based Call Control
Desktop Virtualization
Data Center Virtualization
Mitel Business Communications LeadershipDeveloping the Future
slide 20Mitel | Confidential
Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
Seamless Mobility ndash Single Sign-on
Virtual Desktop Integration
Cell Phone Automatic Handoff (provider agnostic)
Secured and High Available Voice and Data Integrity
Energy Efficient ndash 7 watts for telephony and thin client
One Number One DesktopMultiple Devices
Mobile on the Road whileBroadcasting Corporate Identity
Home Office with Sun Global Desktop and Home phone
Corporate Office with Mitel UIC for Sun Ray Stand
Branch office with Sun Ray 270 and Navigator IP Phone
Reduces IT costs and enhances employee productivity
slide 21Mitel | Confidential
Fall 2004
Transition from TDM PBX switching to IP Open OS to Real Time Open OS (Linux) Support for Industry std Server HW (SUN IBM HP) Development of SW based call control platform (MCD) Virtualization leadership (MiCD)
TDM to VOIP
Open OS to RT Open OS
Industry HW Support
SW Based Call Control
Desktop Virtualization
Data Center Virtualization
Mitel Business Communications LeadershipDeveloping the Future
slide 22Mitel | Confidential
MCD MCD MCD MCDMCD MCD MCD MCD
Data Center Virtualization Consolidation
Virtualization technology leveraged to provide software portability
ndash Identical software used across many platforms
Concept extended to replicate instances
ndash Industry power curves used to drive capacity
Ideal data center fit for both enterprise and service providers
ndash IP Telephony delivered in the CloudHigh Availability Industry Standard
PlatformMitel 3300 ICP
Mitel Communications DirectorMCD MCD MCD MCD
Hypervisor
Delivers platform compatibility together with scalability and density
slide 23Mitel | Confidential
Mitel and VMware Partnership
Global Leader in Virtualization Solutions
Joint solution release date calendar Q1 2010
85 overall market share
97 market share of F1000
40 countries with over 22000 channel partners
slide 24Mitel | Confidential
Virtualization of Mitel Applications
Mitel UC applications on Industry Standard Servers in a virtualized data centre
ndash Consolidation of voice and non-voice applications
ndash Capital cost savings due to a reduction in server hardware and real estate
ndash Operational cost savings due to reduction in power and server provisioning costs
ndash Efficiencies in data centre management such as time savings for provisioning servers and disaster recovery
By breaking down the barriers between the
lsquotelecom closetrsquo and the data centre IT managers can significantly reduce costs and improve operations
slide 25Mitel | Confidential
Solutions PortfolioApplications Overview
slide 26Mitel | Confidential
Mitel SpeechAuto-Attendant
Mitel Teleworker Solution
Mitel UnifiedCommunicatorreg (UC)
Mobile
Mitel NuPointUnified
Messagingtrade (UM) Standard Edition
Mitel Audioamp Web
Conferencing (AWC)
MitelBusiness
Dashboard
Mitel Customer Service Manager
Mitel Applications SuiteBusiness Communications Made Simple
Simplicity Single UC portal Server consolidation
Flexibility Scalable up to 1000 users Range of applications
Choice IP PBX platform
(MCD 5000 CP Axxess) Software only
(Sun IBMreg HP Dellreg) MAS Small Business
Appliance Server Appliance (3300 ICP 5000 CP)
Axxess supported on MAS 20
Mitelreg Applications
Suite
Consolidated FootprintIntegrated Administration
Consistent User Experience
slide 27Mitel | Confidential
Mitel Applications SuiteHitting the SMB ldquoSuiterdquo Spot
Calendar Year
MA
S G
loba
l Rev
enue
2Q 2008 2Q 2009
MAS Growth
Sales of the Mitel Applications Suite (MAS) contributed to a strong growth over the past year
slide 28Mitel | Confidential
Driving Strong Customer Attachment
Witnessed a 20 application attachment rate relative to the Mitel Communications Director (MCD)
Audio amp Web Conferencing and NuPoint UM leading the way
MAS attachment rate over past year
0
2
4
6
8
10
12
14
16
18
20
2Q08 3Q08 4Q08 1Q09 2Q09
slide 29Mitel | Confidential
Mitel Border Gateway
Consolidated multi-service server
Secure trusted connectivity between LAN and Public Internet
Allows Mitel IP-PBX to work seamlessly behind company firewall
Turns any phone in to a teleworker
Customer collaboration
Home Remote office
Road Warrior
Off-site Contact Center Agent
Corporate LANWAN
Public Internet
SIP Service Provider
Mitel Border Gateway
Teleworker Service
SIP Trunk Proxy Service
Application Web Proxy Service
Ensure the deployment of secure external and internal workspaces
slide 30Mitel | Confidential
Solutions Tailored to Fit Your Needs
On-site Service amp SupportNeed to work both inside or outside of the corporate network (customer site supplier office warehouse)
Office Administrator Customer ServiceMultiple support roles main customer service and access point to the business
Constantly on the go work 24x7 require immediate access to corporate customer supplier information
Knowledge Worker ManagerRemote Home OfficeMulti-tasking work from home after hours to support global requirements
IT ManagerMultiple technology hats ndash voice and data requires easy to install and manage solutions do more with less
Senior Executive
SalesNeed to work both inside or outside of the corporate network (customer site)
slide 31Mitel | Confidential
Senior Executives Sales
Perfect forbull Out of the office 90 of the timebull Requires real time access to
corporate databull Need to communicate with
knowledge workers partners customers 24x7
NuPoint Unified Messaging Ability to pick up messages
while on the go
One common solution
ndash Unified messaging enhanced voice features and text to speech
ndash Microsoft integration
ndash Inbound and outbound fax
UC Mobile Client Single point of contact single
voicemail
Turn a mobile device in to a business extension with 4 or 5 digit dialing mobile contacts dialing
PBX Feature GUI
Remote user management
Seamlessly transfer call from mobile to desk phone with a single key
Significantly reduce wireless long distance costs
One Connection No Limits
slide 32Mitel | Confidential
New Dynamic Extension ndash Now even easier
Available with MCD 41
ndash Enhanced mobile outbound dialing with auto authentication and call back validation
How it works
ndash Put an ldquoXrsquo before all your business calls from BlackBerryreg devices with Smart Dialing feature configured
ndash Select business contact
ndash You are connected
ndash Call back validation optional
ndash Make another call from corporate network when done
slide 33Mitel | Confidential
Knowledge Workers
Teleworker
Increase employee availability and company accessibility
ndash Extend pbx to remote home offices to enable flexible work
ndash Use a standard Mitel IP phone or Mitel Unified Communicator Advanced Soft phone
Reduce mobile and long distance phone charges for teleworkers
Secure
ndash NO VPN requirement
Unified CommunicatorAdvanced
Desktop client soft phone
Get to business over distance
ndash Presence video collab web collab single point of communication on the desktop
Open Integration with Microsoft IBM Lotus plus open API
Audio and WebConferencing
Reduce travel time and expenses
Eliminate costly hosted services expenses
Share sensitive information in a secure workspace
Track and bill client calls
Mitel IP Unified Client for Sun Raytrade
Seamless Mobility
Simplified Management
Lowered TCO
Enhanced Reliability
Freedom to Collaborate From Anywhere
Perfect forbull Predominately office based ndash a corridor warriorbull National and international travel likelybull Multi-tasking work off-site or after hours bull Need immediate communications with individuals or
groups internal and external
slide 34Mitel | Confidential
Customer Service and Support
Contact CenterSolutions
Build customer relationships
Drive agent and supervisor productivity
Optimize contact center operations with historical and real-time reporting Perfect for
bull Desk based but not necessarily office site basedbull Need to access internal resources and customer
information quickly
Increase Customer Satisfaction
slide 35Mitel | Confidential
Office Administrator Receptionist
Speech Auto Attendant
Facilitate 24 x 7 access to information
ndash Routing by employee name department name or a telephone number
ndash Enhance contact information through personal IVR
Improves return on investment
ndash Reduce the number of trunks required to support incoming calls
Customer Service Manager
Optimize customer experience and business efficiencies
Serve customers in the medium of choice
Self serve options for improved accessibility
Improve call resolution with CRM integration
Capitalize on up sell opportunities with out bound dialing
Perfect forbull Desk based bull Multiple support roles main customer service
and access point to the businessbull Need quick access to internal information
Work More Effectively
slide 36Mitel | Confidential
Internal IT Department
Enterprise ManagementSolutions
Seamless Single Point Provisioning
Manage all applications users and end points
Speed Up Tasks Eliminate Repetitive Tasks
Increase Accuracy Reliability and Availability
Remote Support
24x7 health monitoring of remote Mitel platforms
Secure VPN and dialup access
Reduced service truck rolls
Improve IT service
Faster service response times
Pro-active fault resolution
Increase system availability
Mitel Application Suite
Single Server
Single Install
Consolidated Administration Across Applications and Users
Standard templates
Perfect forbull Multiple technology hats ndash voice
and databull Requires easy to install and
manage solutionsbull Has to do more with less
Business Dashboard
Optimize use of employee and system resources
Measure customer response to marketing campaigns
Monitor employee performance for operational improvement
Historical and real-time reporting
Simplified Administration
slide 37Mitel | Confidential
slide 38Mitel | Confidential
Unified CommunicatorAdvanced
slide 39Mitel | Confidential
Mitel applicationsndash AWC NuPoint Teleworker
MCD Mitel 5000
Microsoft ndash Click to call from IE Word
Outlook
ndash Calendar
ndash Contacts
IBM Lotus Notes ndash Click to dial collaborate
ndash Contacts
Other PIM integrationndash ACT
slide 40Mitel | Confidential
Integrated video conferencing and collaboration
Full HD solution
Mitel Telecollaboration Solution
Simple
Quality
Software-based Telecollaboration
Software solution priced for all customersROI
Low bandwidth and high toleranceNetwork
Optimization
slide 41Mitel | Confidential
Solution Components
HD Monitors
Speakers(for stereo or spatial sound)
Server- Video Codec- Audio Bridge- Session Controller
HD Cameras(bottom of each monitor)
slide 41Mitel | Confidential
Spatial Wideband Audio Acquisition Unit(Beam forming Mic Array)
SIP PhoneWith VoiceFirst Application
slide 42Mitel | Confidential
Desktop Portfolio
slide 43Mitel | Confidential
Leadership in Design and Functionality
slide 44Mitel | Confidential
53025304
5330
5340
5324
IP Phone Portfolio
5312
NewNew 5360
NewNew 5320
bull Dual-port two-line IP phone supports compression
bull Basic telephony amp messaging
bull Entry levelbull Self labeling bull Large displaybull 8 buttons
bull large graphics backlit displaybull 24 programmable self-
labeling keys
bull Dual-port multi-line display IP speakerphone
bull User-programmable features
bull Dual-port multi-line display IP speakerphone
bull User programmable features
bull Large graphics backlit display
bull Dual-mode protocol SIP MiNet
bull Wideband audio supportbull HTML applications toolkit
built inbull 48 programmable self-
labeling keys with one-touch access
bull Color IP phone bull HTML toolkit for
graphically rich applications
bull Touch screen includes keyboard and volume control
bull ldquoSidebarrdquo provides access to applications
bull Physical integration with a PCbull Integrated to MS Office desktopbull Provide at-a-glance contacts
Navigator
slide 45Mitel | Confidential
Mitel Live Content Creator
End User Personalized Live Rich Media Content
Workgroup Rich Media Content delivery to user community
ndash Simple content creation using standard 3rd party blogging tools
ndash On-the-fly content updates
Personalized live rich media content on the phone
slide 46Mitel | Confidential
Wireless Portfolio
slide 47Mitel | Confidential
Wireless LAN Stand
Converts a desktop phone to a wireless device
Connected to an IP phone ndash serves as an access point for 6 wireless IP phones
Connect a PC to 2nd port for wireless data access
WiredWireless
LAN
Stand as
Access Point
Wireless Client
Wireless Client
Wireless Client
Wireless Client
Wireless ClientWireless
Client
Having trouble communicating between buildings that may not be wired
slide 48Mitel | Confidential
Cordless Handset Headset for 5330 and 5340 IP phones
Improve mobility and productivity
Mobility within 100 meters range from the phone
Leader in acoustic quality
ndash DECT technology ndash higher quality voice density and less interference than Bluetooth
slide 49Mitel | Confidential
WiFi Integration
SpectraLink e340 h340 i640
ndash Full MCD platform integration
ndash Handsets can be hot desks or ACD agents Keyline support
SpectraLink 80208030 r3
ndash Direct MCD SIP integration
ndash 80211 abg support
Ascom i75
ndash Direct MCD SIP integration
App and Middleware support
ndash Messaging Location PTT
slide 50Mitel | Confidential
IP-DECT Integration
MCD Integration
ndash Feature rich SIP integration
ndash Desktop twinned via Dynamic Extension
Enterprise grade Handsets and Accessories
ndash Office Retail 5602 5603
ndash Healthcare 5604
ndash Industrial 5606 5606-Alarm
Messaging and Services
ndash Phonebook Alarms Messaging Location
ndash 3rd-party App and middleware support
slide 51Mitel | Confidential
SIP Solutions
slide 52Mitel | Confidential
Mitel Commitment to SIPIncreased Application Value Deployment Flexibility and Choice
The Promise of SIP
Standardizes VoIP communication into a single protocol
Enables vendor interoperability of traditional telephony elements
Enables standards-based application integration
Reduces costs
The Reality of SIP
Still an evolving standard
Interoperability canrsquot be assumed it needs to be tested
Mitel SIP Center of Excellence
ndash Validation of Mitel solution SIP interoperation with third-party
ndash Network devicesndash Endpointsndash Service provider network configurations
slide 53Mitel | Confidential
3300 Embedded Voice Mail
NuPoint UM
Unified Communicator
Teleworker Solution
3rd party application servers
Mitel Commitment to SIP Support
SIP Lineside Applications
Mitel MiNETSIP Dual-mode sets
SIP Phones
SIP Softphones
Wireless (WiFi and IP DECT) SIP Phones
Gateways amp Analog Adaptors
Mitel Communications Director
Service Provider Networks
ndash Softswitches
ndash Gateways
ndash Session Border Controllers
ndash Firewalls
SIP interconnect to PSTN
SIP interconnect to other PBXs
SIP Trunking
slide 54Mitel | Confidential
Net Solutions Managed Servicesand Partnerships
slide 55Mitel | Confidential
Mitel NetSolutionsreg
Wide Area Networks (CLEC Services)
Complete local long distance Internet access and complex data network offerings
Industry leading customer support
Local regional national and international solutions
Solutions include
ndash Local services ndash PSTN and SIP services
ndash WAN technologies ndash MPLS VPLS Optical Ethernet
ndash Hosted solutions ndash Network management Audio and Web collaboration
Current CLEC Certifications
Pending CLEC CertificationsRevised 2009
slide 56Mitel | Confidential
Managed Services
Differentiated program addressing total cost of ownership
Merges business applications services and support to address unique business models
End-to-end communications services and solutions from a single vendor
Ability to add and adapt to emerging technologies
Strategically connects financial and application objectives in a long term service and support relationship
ldquo For organizations seeking conservation of capital and a fixed monthly bill Mitel offers its unique managed services program ndash Gartner Grouprdquo
slide 57Mitel | Confidential
Consistent Exceptional Customer Satisfaction
Unparallel Customer Satisfaction Rate of 97
slide 58Mitel | Confidential
Mitel TotalSolution Managed Services Portfolio
Complete Sourcing Support Consulting and Financing
Convert capital cost to operational expenditure
Fixed Costs for Up to Eight Years
Simple Administration
Managed Growth
Peace of Mind
Focus on establishing your business
slide 59Mitel | Confidential
Partner Focus
HP ProCurve Best of breed networkvoice offering
Microsoft LCS to OCS to Exchange 2007 and beyond
Sun Microsystems Desktop Data Center virtualization
VMWare Expansion of virtualization market
Strategic Partners
slide 60Mitel | Confidential
Why Mitel
slide 61Mitel | Confidential
Software centricYour choice of software ndash simplifying
managementsupport
HTML amp Custom Apps
Legacy Rescue
UCAdvanced applications focus
Industry specific IP Phone html applications
IP enable outdated infrastructure without replacing any hardware
Single portal to launch apps that fit differentiated users
The MarketLeader
The Customer Benefit
Strategic Partnerships Desktop amp data center virtualization amp OCS Sametime integration
slide 62Mitel | Confidential
Why Mitel
Our global customer base spans multiple industry sectors
slide 63Mitel | Confidential
MOTOROLA
Why Mitel
slide 64Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The Mitel solution is very flexible and provides us with the framework to deploy applications in the futureldquo
We now deliver an exceptional service and have been able to expand by the planned 50 without it impacting on customer serviceldquo
The Mitel system has been in place for about two years - It just worksldquo
We run a small but dynamic business and Mitels IP technology and Teleworker solution stretch across the globe with us
N Mackrill CEO
CommonTime
S Saunders VP Corporate Operations
Carlson Wagonlit Travel
We used to spend nearly $18000 each quarter on service calls With Mitel we have even been able to scale back our IT support by one headcount due to the remote management featuresldquo
S RigbyOperations Director
Broker Assistance Limited
This system is efficient we get up to 90 of the calls to the right desk with the correct record on-screen as the calls are answeredldquo
M SharpPractice Manager
Northgate Medical Centre
C GibbonsInformation Systems Manager
Appliance SmartD ThomasIT Administrator
Quirk Auto Dealers
slide 65Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The rollout has been so successful in Europe that the Mitel product set has become our global standardrdquo
We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safetyldquo
ldquoMitel rose above the competition with a solution that is scalable and cost-effectiveldquo
ldquoWithout Mitelrsquos thorough understanding of our needs Irsquom not sure we would have seen this project to through to the end
S Senicourt Director of Telecommunications
AuchanG Schrils VP Technology and Services
Intercontinental Hotels Group
ldquoWith Mitelrsquos IP Solution we have converged and future-proofed our voice and data networks while delivering a wide range of hospitality-specific telephony featureshelliprdquo
R W RuncieCIO
CPS
ldquoAfter careful analysis we new Mitelrsquos solution was the only one that could do the jobldquo
L JohanssonManager of IP Telephony ServicesMedQuist
N WrightTelecommunications Manager
SSA Global
D ZimmermanCIO
Arbyrsquos Restaurant Group Inc
ldquoMitels attack into larger enterprise environments has yielded positive contact
center results The company reports that in FY 2009 (which ends June 30)
they sold three times as many contact centers of over 150 seats as they did in
FY 2008rdquo ~Sheila McGee-Smith McGee-Smith Analytics No Jitter The Mitel (Contact Center)
Story June 29 2009
Mitel was the first to announce virtualizing real-time voice applications to
leverage industry standard servers based on its relationship with VMWareldquo
~ Blair Pleasant COMMfusion No Jitter - Its A Mad Mad Virtual World Oct 21 2009
A plethora of advanced UC and collaboration solutions offered by communication
vendors are looking to address the same business needs and challenges Yet Mitel
has remained at the forefront of technology innovation hellip the integration of video
conferencing with collaboration (file sharing etc) is a valuable feature that
provides users with a more comprehensive collaborative experienceldquo ~ Elka Popova
Frost amp Sullivan Mitel Enhances its UC and Collaboration Portfolio Sep 23 2009
slide 66Mitel | Confidential
Mitel has a good vision of where its going and over time I think well see it play a much bigger role in the evolution of the telecom sector than Nortelldquo Zeus Kerravala Yankee Group
Mitelrsquos strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market Gartner
ldquoGiven that UC has been central to Mitelrsquos value proposition for several years while many segment competitors have only incorporated it into their positioning over the past 18 months the business-driven benefits resulting from these applications remain key differentiatorsrdquo ~ Intellicom Analytics July 2008
slide 67Mitel | Confidential
Thank you
Rylan Harrisrylan_harrismitelcom240-387-4559
- Mitel Corporate Overview
- About Us
- Mitel Global Market Share
- Slide 4
- Slide 5
- Market Share ndash United States SMB IP Telephony Lines Shipped 2008
- Increased Market Share
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Business Challenges
- Mitel Driving New Approaches to Growth
- Slide 14
- Mitel Business Communications Leadership Developing the Future
- Mitel Communications Director ndash Your Platform of Choice
- Mitel Communications Directorndash Your Platform of Choice
- Mitel 5000 CP ndash Your Platform of Choice
- Slide 19
- Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
- Slide 21
- Data Center Virtualization Consolidation
- Mitel and VMware Partnership
- Virtualization of Mitel Applications
- Slide 25
- Mitel Applications Suite Business Communications Made Simple
- Mitel Applications Suite Hitting the SMB ldquoSuiterdquo Spot
- Driving Strong Customer Attachment
- Mitel Border Gateway
- Solutions Tailored to Fit Your Needs
- Senior Executives Sales
- New Dynamic Extension ndash Now even easier
- Knowledge Workers
- Customer Service and Support
- Office Administrator Receptionist
- Internal IT Department
- Slide 37
- Unified Communicator Advanced
- Slide 39
- Mitel Telecollaboration Solution
- Solution Components
- Slide 42
- Leadership in Design and Functionality
- IP Phone Portfolio
- Mitel Live Content Creator
- Slide 46
- Wireless LAN Stand
- Cordless Handset Headset for 5330 and 5340 IP phones
- WiFi Integration
- IP-DECT Integration
- Slide 51
- Mitel Commitment to SIP Increased Application Value Deployment Flexibility and Choice
- Mitel Commitment to SIP Support
- Slide 54
- Mitel NetSolutionsreg Wide Area Networks (CLEC Services)
- Managed Services
- Consistent Exceptional Customer Satisfaction
- Mitel TotalSolution Managed Services Portfolio
- Strategic Partners
- Slide 60
- Slide 61
- Why Mitel
- Why Mitel
- What CUSTOMERS are ldquoSaying helliprdquo
- Slide 65
- Slide 66
- Slide 67
- Thank you Rylan Harris rylan_harrismitelcom 240-387-4559
-
slide 19Mitel | Confidential
Fall 2004
Transition from TDM PBX switching to IP
Open OS to Real Time Open OS (Linux)
Support for Industry std Server HW (SUN IBM HP)
Development of SW based call control platform (MCD)
Virtualization leadership (MICD)
TDM to VOIP
Open OS to RT Open OS
Industry HW Support
SW Based Call Control
Desktop Virtualization
Data Center Virtualization
Mitel Business Communications LeadershipDeveloping the Future
slide 20Mitel | Confidential
Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
Seamless Mobility ndash Single Sign-on
Virtual Desktop Integration
Cell Phone Automatic Handoff (provider agnostic)
Secured and High Available Voice and Data Integrity
Energy Efficient ndash 7 watts for telephony and thin client
One Number One DesktopMultiple Devices
Mobile on the Road whileBroadcasting Corporate Identity
Home Office with Sun Global Desktop and Home phone
Corporate Office with Mitel UIC for Sun Ray Stand
Branch office with Sun Ray 270 and Navigator IP Phone
Reduces IT costs and enhances employee productivity
slide 21Mitel | Confidential
Fall 2004
Transition from TDM PBX switching to IP Open OS to Real Time Open OS (Linux) Support for Industry std Server HW (SUN IBM HP) Development of SW based call control platform (MCD) Virtualization leadership (MiCD)
TDM to VOIP
Open OS to RT Open OS
Industry HW Support
SW Based Call Control
Desktop Virtualization
Data Center Virtualization
Mitel Business Communications LeadershipDeveloping the Future
slide 22Mitel | Confidential
MCD MCD MCD MCDMCD MCD MCD MCD
Data Center Virtualization Consolidation
Virtualization technology leveraged to provide software portability
ndash Identical software used across many platforms
Concept extended to replicate instances
ndash Industry power curves used to drive capacity
Ideal data center fit for both enterprise and service providers
ndash IP Telephony delivered in the CloudHigh Availability Industry Standard
PlatformMitel 3300 ICP
Mitel Communications DirectorMCD MCD MCD MCD
Hypervisor
Delivers platform compatibility together with scalability and density
slide 23Mitel | Confidential
Mitel and VMware Partnership
Global Leader in Virtualization Solutions
Joint solution release date calendar Q1 2010
85 overall market share
97 market share of F1000
40 countries with over 22000 channel partners
slide 24Mitel | Confidential
Virtualization of Mitel Applications
Mitel UC applications on Industry Standard Servers in a virtualized data centre
ndash Consolidation of voice and non-voice applications
ndash Capital cost savings due to a reduction in server hardware and real estate
ndash Operational cost savings due to reduction in power and server provisioning costs
ndash Efficiencies in data centre management such as time savings for provisioning servers and disaster recovery
By breaking down the barriers between the
lsquotelecom closetrsquo and the data centre IT managers can significantly reduce costs and improve operations
slide 25Mitel | Confidential
Solutions PortfolioApplications Overview
slide 26Mitel | Confidential
Mitel SpeechAuto-Attendant
Mitel Teleworker Solution
Mitel UnifiedCommunicatorreg (UC)
Mobile
Mitel NuPointUnified
Messagingtrade (UM) Standard Edition
Mitel Audioamp Web
Conferencing (AWC)
MitelBusiness
Dashboard
Mitel Customer Service Manager
Mitel Applications SuiteBusiness Communications Made Simple
Simplicity Single UC portal Server consolidation
Flexibility Scalable up to 1000 users Range of applications
Choice IP PBX platform
(MCD 5000 CP Axxess) Software only
(Sun IBMreg HP Dellreg) MAS Small Business
Appliance Server Appliance (3300 ICP 5000 CP)
Axxess supported on MAS 20
Mitelreg Applications
Suite
Consolidated FootprintIntegrated Administration
Consistent User Experience
slide 27Mitel | Confidential
Mitel Applications SuiteHitting the SMB ldquoSuiterdquo Spot
Calendar Year
MA
S G
loba
l Rev
enue
2Q 2008 2Q 2009
MAS Growth
Sales of the Mitel Applications Suite (MAS) contributed to a strong growth over the past year
slide 28Mitel | Confidential
Driving Strong Customer Attachment
Witnessed a 20 application attachment rate relative to the Mitel Communications Director (MCD)
Audio amp Web Conferencing and NuPoint UM leading the way
MAS attachment rate over past year
0
2
4
6
8
10
12
14
16
18
20
2Q08 3Q08 4Q08 1Q09 2Q09
slide 29Mitel | Confidential
Mitel Border Gateway
Consolidated multi-service server
Secure trusted connectivity between LAN and Public Internet
Allows Mitel IP-PBX to work seamlessly behind company firewall
Turns any phone in to a teleworker
Customer collaboration
Home Remote office
Road Warrior
Off-site Contact Center Agent
Corporate LANWAN
Public Internet
SIP Service Provider
Mitel Border Gateway
Teleworker Service
SIP Trunk Proxy Service
Application Web Proxy Service
Ensure the deployment of secure external and internal workspaces
slide 30Mitel | Confidential
Solutions Tailored to Fit Your Needs
On-site Service amp SupportNeed to work both inside or outside of the corporate network (customer site supplier office warehouse)
Office Administrator Customer ServiceMultiple support roles main customer service and access point to the business
Constantly on the go work 24x7 require immediate access to corporate customer supplier information
Knowledge Worker ManagerRemote Home OfficeMulti-tasking work from home after hours to support global requirements
IT ManagerMultiple technology hats ndash voice and data requires easy to install and manage solutions do more with less
Senior Executive
SalesNeed to work both inside or outside of the corporate network (customer site)
slide 31Mitel | Confidential
Senior Executives Sales
Perfect forbull Out of the office 90 of the timebull Requires real time access to
corporate databull Need to communicate with
knowledge workers partners customers 24x7
NuPoint Unified Messaging Ability to pick up messages
while on the go
One common solution
ndash Unified messaging enhanced voice features and text to speech
ndash Microsoft integration
ndash Inbound and outbound fax
UC Mobile Client Single point of contact single
voicemail
Turn a mobile device in to a business extension with 4 or 5 digit dialing mobile contacts dialing
PBX Feature GUI
Remote user management
Seamlessly transfer call from mobile to desk phone with a single key
Significantly reduce wireless long distance costs
One Connection No Limits
slide 32Mitel | Confidential
New Dynamic Extension ndash Now even easier
Available with MCD 41
ndash Enhanced mobile outbound dialing with auto authentication and call back validation
How it works
ndash Put an ldquoXrsquo before all your business calls from BlackBerryreg devices with Smart Dialing feature configured
ndash Select business contact
ndash You are connected
ndash Call back validation optional
ndash Make another call from corporate network when done
slide 33Mitel | Confidential
Knowledge Workers
Teleworker
Increase employee availability and company accessibility
ndash Extend pbx to remote home offices to enable flexible work
ndash Use a standard Mitel IP phone or Mitel Unified Communicator Advanced Soft phone
Reduce mobile and long distance phone charges for teleworkers
Secure
ndash NO VPN requirement
Unified CommunicatorAdvanced
Desktop client soft phone
Get to business over distance
ndash Presence video collab web collab single point of communication on the desktop
Open Integration with Microsoft IBM Lotus plus open API
Audio and WebConferencing
Reduce travel time and expenses
Eliminate costly hosted services expenses
Share sensitive information in a secure workspace
Track and bill client calls
Mitel IP Unified Client for Sun Raytrade
Seamless Mobility
Simplified Management
Lowered TCO
Enhanced Reliability
Freedom to Collaborate From Anywhere
Perfect forbull Predominately office based ndash a corridor warriorbull National and international travel likelybull Multi-tasking work off-site or after hours bull Need immediate communications with individuals or
groups internal and external
slide 34Mitel | Confidential
Customer Service and Support
Contact CenterSolutions
Build customer relationships
Drive agent and supervisor productivity
Optimize contact center operations with historical and real-time reporting Perfect for
bull Desk based but not necessarily office site basedbull Need to access internal resources and customer
information quickly
Increase Customer Satisfaction
slide 35Mitel | Confidential
Office Administrator Receptionist
Speech Auto Attendant
Facilitate 24 x 7 access to information
ndash Routing by employee name department name or a telephone number
ndash Enhance contact information through personal IVR
Improves return on investment
ndash Reduce the number of trunks required to support incoming calls
Customer Service Manager
Optimize customer experience and business efficiencies
Serve customers in the medium of choice
Self serve options for improved accessibility
Improve call resolution with CRM integration
Capitalize on up sell opportunities with out bound dialing
Perfect forbull Desk based bull Multiple support roles main customer service
and access point to the businessbull Need quick access to internal information
Work More Effectively
slide 36Mitel | Confidential
Internal IT Department
Enterprise ManagementSolutions
Seamless Single Point Provisioning
Manage all applications users and end points
Speed Up Tasks Eliminate Repetitive Tasks
Increase Accuracy Reliability and Availability
Remote Support
24x7 health monitoring of remote Mitel platforms
Secure VPN and dialup access
Reduced service truck rolls
Improve IT service
Faster service response times
Pro-active fault resolution
Increase system availability
Mitel Application Suite
Single Server
Single Install
Consolidated Administration Across Applications and Users
Standard templates
Perfect forbull Multiple technology hats ndash voice
and databull Requires easy to install and
manage solutionsbull Has to do more with less
Business Dashboard
Optimize use of employee and system resources
Measure customer response to marketing campaigns
Monitor employee performance for operational improvement
Historical and real-time reporting
Simplified Administration
slide 37Mitel | Confidential
slide 38Mitel | Confidential
Unified CommunicatorAdvanced
slide 39Mitel | Confidential
Mitel applicationsndash AWC NuPoint Teleworker
MCD Mitel 5000
Microsoft ndash Click to call from IE Word
Outlook
ndash Calendar
ndash Contacts
IBM Lotus Notes ndash Click to dial collaborate
ndash Contacts
Other PIM integrationndash ACT
slide 40Mitel | Confidential
Integrated video conferencing and collaboration
Full HD solution
Mitel Telecollaboration Solution
Simple
Quality
Software-based Telecollaboration
Software solution priced for all customersROI
Low bandwidth and high toleranceNetwork
Optimization
slide 41Mitel | Confidential
Solution Components
HD Monitors
Speakers(for stereo or spatial sound)
Server- Video Codec- Audio Bridge- Session Controller
HD Cameras(bottom of each monitor)
slide 41Mitel | Confidential
Spatial Wideband Audio Acquisition Unit(Beam forming Mic Array)
SIP PhoneWith VoiceFirst Application
slide 42Mitel | Confidential
Desktop Portfolio
slide 43Mitel | Confidential
Leadership in Design and Functionality
slide 44Mitel | Confidential
53025304
5330
5340
5324
IP Phone Portfolio
5312
NewNew 5360
NewNew 5320
bull Dual-port two-line IP phone supports compression
bull Basic telephony amp messaging
bull Entry levelbull Self labeling bull Large displaybull 8 buttons
bull large graphics backlit displaybull 24 programmable self-
labeling keys
bull Dual-port multi-line display IP speakerphone
bull User-programmable features
bull Dual-port multi-line display IP speakerphone
bull User programmable features
bull Large graphics backlit display
bull Dual-mode protocol SIP MiNet
bull Wideband audio supportbull HTML applications toolkit
built inbull 48 programmable self-
labeling keys with one-touch access
bull Color IP phone bull HTML toolkit for
graphically rich applications
bull Touch screen includes keyboard and volume control
bull ldquoSidebarrdquo provides access to applications
bull Physical integration with a PCbull Integrated to MS Office desktopbull Provide at-a-glance contacts
Navigator
slide 45Mitel | Confidential
Mitel Live Content Creator
End User Personalized Live Rich Media Content
Workgroup Rich Media Content delivery to user community
ndash Simple content creation using standard 3rd party blogging tools
ndash On-the-fly content updates
Personalized live rich media content on the phone
slide 46Mitel | Confidential
Wireless Portfolio
slide 47Mitel | Confidential
Wireless LAN Stand
Converts a desktop phone to a wireless device
Connected to an IP phone ndash serves as an access point for 6 wireless IP phones
Connect a PC to 2nd port for wireless data access
WiredWireless
LAN
Stand as
Access Point
Wireless Client
Wireless Client
Wireless Client
Wireless Client
Wireless ClientWireless
Client
Having trouble communicating between buildings that may not be wired
slide 48Mitel | Confidential
Cordless Handset Headset for 5330 and 5340 IP phones
Improve mobility and productivity
Mobility within 100 meters range from the phone
Leader in acoustic quality
ndash DECT technology ndash higher quality voice density and less interference than Bluetooth
slide 49Mitel | Confidential
WiFi Integration
SpectraLink e340 h340 i640
ndash Full MCD platform integration
ndash Handsets can be hot desks or ACD agents Keyline support
SpectraLink 80208030 r3
ndash Direct MCD SIP integration
ndash 80211 abg support
Ascom i75
ndash Direct MCD SIP integration
App and Middleware support
ndash Messaging Location PTT
slide 50Mitel | Confidential
IP-DECT Integration
MCD Integration
ndash Feature rich SIP integration
ndash Desktop twinned via Dynamic Extension
Enterprise grade Handsets and Accessories
ndash Office Retail 5602 5603
ndash Healthcare 5604
ndash Industrial 5606 5606-Alarm
Messaging and Services
ndash Phonebook Alarms Messaging Location
ndash 3rd-party App and middleware support
slide 51Mitel | Confidential
SIP Solutions
slide 52Mitel | Confidential
Mitel Commitment to SIPIncreased Application Value Deployment Flexibility and Choice
The Promise of SIP
Standardizes VoIP communication into a single protocol
Enables vendor interoperability of traditional telephony elements
Enables standards-based application integration
Reduces costs
The Reality of SIP
Still an evolving standard
Interoperability canrsquot be assumed it needs to be tested
Mitel SIP Center of Excellence
ndash Validation of Mitel solution SIP interoperation with third-party
ndash Network devicesndash Endpointsndash Service provider network configurations
slide 53Mitel | Confidential
3300 Embedded Voice Mail
NuPoint UM
Unified Communicator
Teleworker Solution
3rd party application servers
Mitel Commitment to SIP Support
SIP Lineside Applications
Mitel MiNETSIP Dual-mode sets
SIP Phones
SIP Softphones
Wireless (WiFi and IP DECT) SIP Phones
Gateways amp Analog Adaptors
Mitel Communications Director
Service Provider Networks
ndash Softswitches
ndash Gateways
ndash Session Border Controllers
ndash Firewalls
SIP interconnect to PSTN
SIP interconnect to other PBXs
SIP Trunking
slide 54Mitel | Confidential
Net Solutions Managed Servicesand Partnerships
slide 55Mitel | Confidential
Mitel NetSolutionsreg
Wide Area Networks (CLEC Services)
Complete local long distance Internet access and complex data network offerings
Industry leading customer support
Local regional national and international solutions
Solutions include
ndash Local services ndash PSTN and SIP services
ndash WAN technologies ndash MPLS VPLS Optical Ethernet
ndash Hosted solutions ndash Network management Audio and Web collaboration
Current CLEC Certifications
Pending CLEC CertificationsRevised 2009
slide 56Mitel | Confidential
Managed Services
Differentiated program addressing total cost of ownership
Merges business applications services and support to address unique business models
End-to-end communications services and solutions from a single vendor
Ability to add and adapt to emerging technologies
Strategically connects financial and application objectives in a long term service and support relationship
ldquo For organizations seeking conservation of capital and a fixed monthly bill Mitel offers its unique managed services program ndash Gartner Grouprdquo
slide 57Mitel | Confidential
Consistent Exceptional Customer Satisfaction
Unparallel Customer Satisfaction Rate of 97
slide 58Mitel | Confidential
Mitel TotalSolution Managed Services Portfolio
Complete Sourcing Support Consulting and Financing
Convert capital cost to operational expenditure
Fixed Costs for Up to Eight Years
Simple Administration
Managed Growth
Peace of Mind
Focus on establishing your business
slide 59Mitel | Confidential
Partner Focus
HP ProCurve Best of breed networkvoice offering
Microsoft LCS to OCS to Exchange 2007 and beyond
Sun Microsystems Desktop Data Center virtualization
VMWare Expansion of virtualization market
Strategic Partners
slide 60Mitel | Confidential
Why Mitel
slide 61Mitel | Confidential
Software centricYour choice of software ndash simplifying
managementsupport
HTML amp Custom Apps
Legacy Rescue
UCAdvanced applications focus
Industry specific IP Phone html applications
IP enable outdated infrastructure without replacing any hardware
Single portal to launch apps that fit differentiated users
The MarketLeader
The Customer Benefit
Strategic Partnerships Desktop amp data center virtualization amp OCS Sametime integration
slide 62Mitel | Confidential
Why Mitel
Our global customer base spans multiple industry sectors
slide 63Mitel | Confidential
MOTOROLA
Why Mitel
slide 64Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The Mitel solution is very flexible and provides us with the framework to deploy applications in the futureldquo
We now deliver an exceptional service and have been able to expand by the planned 50 without it impacting on customer serviceldquo
The Mitel system has been in place for about two years - It just worksldquo
We run a small but dynamic business and Mitels IP technology and Teleworker solution stretch across the globe with us
N Mackrill CEO
CommonTime
S Saunders VP Corporate Operations
Carlson Wagonlit Travel
We used to spend nearly $18000 each quarter on service calls With Mitel we have even been able to scale back our IT support by one headcount due to the remote management featuresldquo
S RigbyOperations Director
Broker Assistance Limited
This system is efficient we get up to 90 of the calls to the right desk with the correct record on-screen as the calls are answeredldquo
M SharpPractice Manager
Northgate Medical Centre
C GibbonsInformation Systems Manager
Appliance SmartD ThomasIT Administrator
Quirk Auto Dealers
slide 65Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The rollout has been so successful in Europe that the Mitel product set has become our global standardrdquo
We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safetyldquo
ldquoMitel rose above the competition with a solution that is scalable and cost-effectiveldquo
ldquoWithout Mitelrsquos thorough understanding of our needs Irsquom not sure we would have seen this project to through to the end
S Senicourt Director of Telecommunications
AuchanG Schrils VP Technology and Services
Intercontinental Hotels Group
ldquoWith Mitelrsquos IP Solution we have converged and future-proofed our voice and data networks while delivering a wide range of hospitality-specific telephony featureshelliprdquo
R W RuncieCIO
CPS
ldquoAfter careful analysis we new Mitelrsquos solution was the only one that could do the jobldquo
L JohanssonManager of IP Telephony ServicesMedQuist
N WrightTelecommunications Manager
SSA Global
D ZimmermanCIO
Arbyrsquos Restaurant Group Inc
ldquoMitels attack into larger enterprise environments has yielded positive contact
center results The company reports that in FY 2009 (which ends June 30)
they sold three times as many contact centers of over 150 seats as they did in
FY 2008rdquo ~Sheila McGee-Smith McGee-Smith Analytics No Jitter The Mitel (Contact Center)
Story June 29 2009
Mitel was the first to announce virtualizing real-time voice applications to
leverage industry standard servers based on its relationship with VMWareldquo
~ Blair Pleasant COMMfusion No Jitter - Its A Mad Mad Virtual World Oct 21 2009
A plethora of advanced UC and collaboration solutions offered by communication
vendors are looking to address the same business needs and challenges Yet Mitel
has remained at the forefront of technology innovation hellip the integration of video
conferencing with collaboration (file sharing etc) is a valuable feature that
provides users with a more comprehensive collaborative experienceldquo ~ Elka Popova
Frost amp Sullivan Mitel Enhances its UC and Collaboration Portfolio Sep 23 2009
slide 66Mitel | Confidential
Mitel has a good vision of where its going and over time I think well see it play a much bigger role in the evolution of the telecom sector than Nortelldquo Zeus Kerravala Yankee Group
Mitelrsquos strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market Gartner
ldquoGiven that UC has been central to Mitelrsquos value proposition for several years while many segment competitors have only incorporated it into their positioning over the past 18 months the business-driven benefits resulting from these applications remain key differentiatorsrdquo ~ Intellicom Analytics July 2008
slide 67Mitel | Confidential
Thank you
Rylan Harrisrylan_harrismitelcom240-387-4559
- Mitel Corporate Overview
- About Us
- Mitel Global Market Share
- Slide 4
- Slide 5
- Market Share ndash United States SMB IP Telephony Lines Shipped 2008
- Increased Market Share
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Business Challenges
- Mitel Driving New Approaches to Growth
- Slide 14
- Mitel Business Communications Leadership Developing the Future
- Mitel Communications Director ndash Your Platform of Choice
- Mitel Communications Directorndash Your Platform of Choice
- Mitel 5000 CP ndash Your Platform of Choice
- Slide 19
- Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
- Slide 21
- Data Center Virtualization Consolidation
- Mitel and VMware Partnership
- Virtualization of Mitel Applications
- Slide 25
- Mitel Applications Suite Business Communications Made Simple
- Mitel Applications Suite Hitting the SMB ldquoSuiterdquo Spot
- Driving Strong Customer Attachment
- Mitel Border Gateway
- Solutions Tailored to Fit Your Needs
- Senior Executives Sales
- New Dynamic Extension ndash Now even easier
- Knowledge Workers
- Customer Service and Support
- Office Administrator Receptionist
- Internal IT Department
- Slide 37
- Unified Communicator Advanced
- Slide 39
- Mitel Telecollaboration Solution
- Solution Components
- Slide 42
- Leadership in Design and Functionality
- IP Phone Portfolio
- Mitel Live Content Creator
- Slide 46
- Wireless LAN Stand
- Cordless Handset Headset for 5330 and 5340 IP phones
- WiFi Integration
- IP-DECT Integration
- Slide 51
- Mitel Commitment to SIP Increased Application Value Deployment Flexibility and Choice
- Mitel Commitment to SIP Support
- Slide 54
- Mitel NetSolutionsreg Wide Area Networks (CLEC Services)
- Managed Services
- Consistent Exceptional Customer Satisfaction
- Mitel TotalSolution Managed Services Portfolio
- Strategic Partners
- Slide 60
- Slide 61
- Why Mitel
- Why Mitel
- What CUSTOMERS are ldquoSaying helliprdquo
- Slide 65
- Slide 66
- Slide 67
- Thank you Rylan Harris rylan_harrismitelcom 240-387-4559
-
slide 20Mitel | Confidential
Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
Seamless Mobility ndash Single Sign-on
Virtual Desktop Integration
Cell Phone Automatic Handoff (provider agnostic)
Secured and High Available Voice and Data Integrity
Energy Efficient ndash 7 watts for telephony and thin client
One Number One DesktopMultiple Devices
Mobile on the Road whileBroadcasting Corporate Identity
Home Office with Sun Global Desktop and Home phone
Corporate Office with Mitel UIC for Sun Ray Stand
Branch office with Sun Ray 270 and Navigator IP Phone
Reduces IT costs and enhances employee productivity
slide 21Mitel | Confidential
Fall 2004
Transition from TDM PBX switching to IP Open OS to Real Time Open OS (Linux) Support for Industry std Server HW (SUN IBM HP) Development of SW based call control platform (MCD) Virtualization leadership (MiCD)
TDM to VOIP
Open OS to RT Open OS
Industry HW Support
SW Based Call Control
Desktop Virtualization
Data Center Virtualization
Mitel Business Communications LeadershipDeveloping the Future
slide 22Mitel | Confidential
MCD MCD MCD MCDMCD MCD MCD MCD
Data Center Virtualization Consolidation
Virtualization technology leveraged to provide software portability
ndash Identical software used across many platforms
Concept extended to replicate instances
ndash Industry power curves used to drive capacity
Ideal data center fit for both enterprise and service providers
ndash IP Telephony delivered in the CloudHigh Availability Industry Standard
PlatformMitel 3300 ICP
Mitel Communications DirectorMCD MCD MCD MCD
Hypervisor
Delivers platform compatibility together with scalability and density
slide 23Mitel | Confidential
Mitel and VMware Partnership
Global Leader in Virtualization Solutions
Joint solution release date calendar Q1 2010
85 overall market share
97 market share of F1000
40 countries with over 22000 channel partners
slide 24Mitel | Confidential
Virtualization of Mitel Applications
Mitel UC applications on Industry Standard Servers in a virtualized data centre
ndash Consolidation of voice and non-voice applications
ndash Capital cost savings due to a reduction in server hardware and real estate
ndash Operational cost savings due to reduction in power and server provisioning costs
ndash Efficiencies in data centre management such as time savings for provisioning servers and disaster recovery
By breaking down the barriers between the
lsquotelecom closetrsquo and the data centre IT managers can significantly reduce costs and improve operations
slide 25Mitel | Confidential
Solutions PortfolioApplications Overview
slide 26Mitel | Confidential
Mitel SpeechAuto-Attendant
Mitel Teleworker Solution
Mitel UnifiedCommunicatorreg (UC)
Mobile
Mitel NuPointUnified
Messagingtrade (UM) Standard Edition
Mitel Audioamp Web
Conferencing (AWC)
MitelBusiness
Dashboard
Mitel Customer Service Manager
Mitel Applications SuiteBusiness Communications Made Simple
Simplicity Single UC portal Server consolidation
Flexibility Scalable up to 1000 users Range of applications
Choice IP PBX platform
(MCD 5000 CP Axxess) Software only
(Sun IBMreg HP Dellreg) MAS Small Business
Appliance Server Appliance (3300 ICP 5000 CP)
Axxess supported on MAS 20
Mitelreg Applications
Suite
Consolidated FootprintIntegrated Administration
Consistent User Experience
slide 27Mitel | Confidential
Mitel Applications SuiteHitting the SMB ldquoSuiterdquo Spot
Calendar Year
MA
S G
loba
l Rev
enue
2Q 2008 2Q 2009
MAS Growth
Sales of the Mitel Applications Suite (MAS) contributed to a strong growth over the past year
slide 28Mitel | Confidential
Driving Strong Customer Attachment
Witnessed a 20 application attachment rate relative to the Mitel Communications Director (MCD)
Audio amp Web Conferencing and NuPoint UM leading the way
MAS attachment rate over past year
0
2
4
6
8
10
12
14
16
18
20
2Q08 3Q08 4Q08 1Q09 2Q09
slide 29Mitel | Confidential
Mitel Border Gateway
Consolidated multi-service server
Secure trusted connectivity between LAN and Public Internet
Allows Mitel IP-PBX to work seamlessly behind company firewall
Turns any phone in to a teleworker
Customer collaboration
Home Remote office
Road Warrior
Off-site Contact Center Agent
Corporate LANWAN
Public Internet
SIP Service Provider
Mitel Border Gateway
Teleworker Service
SIP Trunk Proxy Service
Application Web Proxy Service
Ensure the deployment of secure external and internal workspaces
slide 30Mitel | Confidential
Solutions Tailored to Fit Your Needs
On-site Service amp SupportNeed to work both inside or outside of the corporate network (customer site supplier office warehouse)
Office Administrator Customer ServiceMultiple support roles main customer service and access point to the business
Constantly on the go work 24x7 require immediate access to corporate customer supplier information
Knowledge Worker ManagerRemote Home OfficeMulti-tasking work from home after hours to support global requirements
IT ManagerMultiple technology hats ndash voice and data requires easy to install and manage solutions do more with less
Senior Executive
SalesNeed to work both inside or outside of the corporate network (customer site)
slide 31Mitel | Confidential
Senior Executives Sales
Perfect forbull Out of the office 90 of the timebull Requires real time access to
corporate databull Need to communicate with
knowledge workers partners customers 24x7
NuPoint Unified Messaging Ability to pick up messages
while on the go
One common solution
ndash Unified messaging enhanced voice features and text to speech
ndash Microsoft integration
ndash Inbound and outbound fax
UC Mobile Client Single point of contact single
voicemail
Turn a mobile device in to a business extension with 4 or 5 digit dialing mobile contacts dialing
PBX Feature GUI
Remote user management
Seamlessly transfer call from mobile to desk phone with a single key
Significantly reduce wireless long distance costs
One Connection No Limits
slide 32Mitel | Confidential
New Dynamic Extension ndash Now even easier
Available with MCD 41
ndash Enhanced mobile outbound dialing with auto authentication and call back validation
How it works
ndash Put an ldquoXrsquo before all your business calls from BlackBerryreg devices with Smart Dialing feature configured
ndash Select business contact
ndash You are connected
ndash Call back validation optional
ndash Make another call from corporate network when done
slide 33Mitel | Confidential
Knowledge Workers
Teleworker
Increase employee availability and company accessibility
ndash Extend pbx to remote home offices to enable flexible work
ndash Use a standard Mitel IP phone or Mitel Unified Communicator Advanced Soft phone
Reduce mobile and long distance phone charges for teleworkers
Secure
ndash NO VPN requirement
Unified CommunicatorAdvanced
Desktop client soft phone
Get to business over distance
ndash Presence video collab web collab single point of communication on the desktop
Open Integration with Microsoft IBM Lotus plus open API
Audio and WebConferencing
Reduce travel time and expenses
Eliminate costly hosted services expenses
Share sensitive information in a secure workspace
Track and bill client calls
Mitel IP Unified Client for Sun Raytrade
Seamless Mobility
Simplified Management
Lowered TCO
Enhanced Reliability
Freedom to Collaborate From Anywhere
Perfect forbull Predominately office based ndash a corridor warriorbull National and international travel likelybull Multi-tasking work off-site or after hours bull Need immediate communications with individuals or
groups internal and external
slide 34Mitel | Confidential
Customer Service and Support
Contact CenterSolutions
Build customer relationships
Drive agent and supervisor productivity
Optimize contact center operations with historical and real-time reporting Perfect for
bull Desk based but not necessarily office site basedbull Need to access internal resources and customer
information quickly
Increase Customer Satisfaction
slide 35Mitel | Confidential
Office Administrator Receptionist
Speech Auto Attendant
Facilitate 24 x 7 access to information
ndash Routing by employee name department name or a telephone number
ndash Enhance contact information through personal IVR
Improves return on investment
ndash Reduce the number of trunks required to support incoming calls
Customer Service Manager
Optimize customer experience and business efficiencies
Serve customers in the medium of choice
Self serve options for improved accessibility
Improve call resolution with CRM integration
Capitalize on up sell opportunities with out bound dialing
Perfect forbull Desk based bull Multiple support roles main customer service
and access point to the businessbull Need quick access to internal information
Work More Effectively
slide 36Mitel | Confidential
Internal IT Department
Enterprise ManagementSolutions
Seamless Single Point Provisioning
Manage all applications users and end points
Speed Up Tasks Eliminate Repetitive Tasks
Increase Accuracy Reliability and Availability
Remote Support
24x7 health monitoring of remote Mitel platforms
Secure VPN and dialup access
Reduced service truck rolls
Improve IT service
Faster service response times
Pro-active fault resolution
Increase system availability
Mitel Application Suite
Single Server
Single Install
Consolidated Administration Across Applications and Users
Standard templates
Perfect forbull Multiple technology hats ndash voice
and databull Requires easy to install and
manage solutionsbull Has to do more with less
Business Dashboard
Optimize use of employee and system resources
Measure customer response to marketing campaigns
Monitor employee performance for operational improvement
Historical and real-time reporting
Simplified Administration
slide 37Mitel | Confidential
slide 38Mitel | Confidential
Unified CommunicatorAdvanced
slide 39Mitel | Confidential
Mitel applicationsndash AWC NuPoint Teleworker
MCD Mitel 5000
Microsoft ndash Click to call from IE Word
Outlook
ndash Calendar
ndash Contacts
IBM Lotus Notes ndash Click to dial collaborate
ndash Contacts
Other PIM integrationndash ACT
slide 40Mitel | Confidential
Integrated video conferencing and collaboration
Full HD solution
Mitel Telecollaboration Solution
Simple
Quality
Software-based Telecollaboration
Software solution priced for all customersROI
Low bandwidth and high toleranceNetwork
Optimization
slide 41Mitel | Confidential
Solution Components
HD Monitors
Speakers(for stereo or spatial sound)
Server- Video Codec- Audio Bridge- Session Controller
HD Cameras(bottom of each monitor)
slide 41Mitel | Confidential
Spatial Wideband Audio Acquisition Unit(Beam forming Mic Array)
SIP PhoneWith VoiceFirst Application
slide 42Mitel | Confidential
Desktop Portfolio
slide 43Mitel | Confidential
Leadership in Design and Functionality
slide 44Mitel | Confidential
53025304
5330
5340
5324
IP Phone Portfolio
5312
NewNew 5360
NewNew 5320
bull Dual-port two-line IP phone supports compression
bull Basic telephony amp messaging
bull Entry levelbull Self labeling bull Large displaybull 8 buttons
bull large graphics backlit displaybull 24 programmable self-
labeling keys
bull Dual-port multi-line display IP speakerphone
bull User-programmable features
bull Dual-port multi-line display IP speakerphone
bull User programmable features
bull Large graphics backlit display
bull Dual-mode protocol SIP MiNet
bull Wideband audio supportbull HTML applications toolkit
built inbull 48 programmable self-
labeling keys with one-touch access
bull Color IP phone bull HTML toolkit for
graphically rich applications
bull Touch screen includes keyboard and volume control
bull ldquoSidebarrdquo provides access to applications
bull Physical integration with a PCbull Integrated to MS Office desktopbull Provide at-a-glance contacts
Navigator
slide 45Mitel | Confidential
Mitel Live Content Creator
End User Personalized Live Rich Media Content
Workgroup Rich Media Content delivery to user community
ndash Simple content creation using standard 3rd party blogging tools
ndash On-the-fly content updates
Personalized live rich media content on the phone
slide 46Mitel | Confidential
Wireless Portfolio
slide 47Mitel | Confidential
Wireless LAN Stand
Converts a desktop phone to a wireless device
Connected to an IP phone ndash serves as an access point for 6 wireless IP phones
Connect a PC to 2nd port for wireless data access
WiredWireless
LAN
Stand as
Access Point
Wireless Client
Wireless Client
Wireless Client
Wireless Client
Wireless ClientWireless
Client
Having trouble communicating between buildings that may not be wired
slide 48Mitel | Confidential
Cordless Handset Headset for 5330 and 5340 IP phones
Improve mobility and productivity
Mobility within 100 meters range from the phone
Leader in acoustic quality
ndash DECT technology ndash higher quality voice density and less interference than Bluetooth
slide 49Mitel | Confidential
WiFi Integration
SpectraLink e340 h340 i640
ndash Full MCD platform integration
ndash Handsets can be hot desks or ACD agents Keyline support
SpectraLink 80208030 r3
ndash Direct MCD SIP integration
ndash 80211 abg support
Ascom i75
ndash Direct MCD SIP integration
App and Middleware support
ndash Messaging Location PTT
slide 50Mitel | Confidential
IP-DECT Integration
MCD Integration
ndash Feature rich SIP integration
ndash Desktop twinned via Dynamic Extension
Enterprise grade Handsets and Accessories
ndash Office Retail 5602 5603
ndash Healthcare 5604
ndash Industrial 5606 5606-Alarm
Messaging and Services
ndash Phonebook Alarms Messaging Location
ndash 3rd-party App and middleware support
slide 51Mitel | Confidential
SIP Solutions
slide 52Mitel | Confidential
Mitel Commitment to SIPIncreased Application Value Deployment Flexibility and Choice
The Promise of SIP
Standardizes VoIP communication into a single protocol
Enables vendor interoperability of traditional telephony elements
Enables standards-based application integration
Reduces costs
The Reality of SIP
Still an evolving standard
Interoperability canrsquot be assumed it needs to be tested
Mitel SIP Center of Excellence
ndash Validation of Mitel solution SIP interoperation with third-party
ndash Network devicesndash Endpointsndash Service provider network configurations
slide 53Mitel | Confidential
3300 Embedded Voice Mail
NuPoint UM
Unified Communicator
Teleworker Solution
3rd party application servers
Mitel Commitment to SIP Support
SIP Lineside Applications
Mitel MiNETSIP Dual-mode sets
SIP Phones
SIP Softphones
Wireless (WiFi and IP DECT) SIP Phones
Gateways amp Analog Adaptors
Mitel Communications Director
Service Provider Networks
ndash Softswitches
ndash Gateways
ndash Session Border Controllers
ndash Firewalls
SIP interconnect to PSTN
SIP interconnect to other PBXs
SIP Trunking
slide 54Mitel | Confidential
Net Solutions Managed Servicesand Partnerships
slide 55Mitel | Confidential
Mitel NetSolutionsreg
Wide Area Networks (CLEC Services)
Complete local long distance Internet access and complex data network offerings
Industry leading customer support
Local regional national and international solutions
Solutions include
ndash Local services ndash PSTN and SIP services
ndash WAN technologies ndash MPLS VPLS Optical Ethernet
ndash Hosted solutions ndash Network management Audio and Web collaboration
Current CLEC Certifications
Pending CLEC CertificationsRevised 2009
slide 56Mitel | Confidential
Managed Services
Differentiated program addressing total cost of ownership
Merges business applications services and support to address unique business models
End-to-end communications services and solutions from a single vendor
Ability to add and adapt to emerging technologies
Strategically connects financial and application objectives in a long term service and support relationship
ldquo For organizations seeking conservation of capital and a fixed monthly bill Mitel offers its unique managed services program ndash Gartner Grouprdquo
slide 57Mitel | Confidential
Consistent Exceptional Customer Satisfaction
Unparallel Customer Satisfaction Rate of 97
slide 58Mitel | Confidential
Mitel TotalSolution Managed Services Portfolio
Complete Sourcing Support Consulting and Financing
Convert capital cost to operational expenditure
Fixed Costs for Up to Eight Years
Simple Administration
Managed Growth
Peace of Mind
Focus on establishing your business
slide 59Mitel | Confidential
Partner Focus
HP ProCurve Best of breed networkvoice offering
Microsoft LCS to OCS to Exchange 2007 and beyond
Sun Microsystems Desktop Data Center virtualization
VMWare Expansion of virtualization market
Strategic Partners
slide 60Mitel | Confidential
Why Mitel
slide 61Mitel | Confidential
Software centricYour choice of software ndash simplifying
managementsupport
HTML amp Custom Apps
Legacy Rescue
UCAdvanced applications focus
Industry specific IP Phone html applications
IP enable outdated infrastructure without replacing any hardware
Single portal to launch apps that fit differentiated users
The MarketLeader
The Customer Benefit
Strategic Partnerships Desktop amp data center virtualization amp OCS Sametime integration
slide 62Mitel | Confidential
Why Mitel
Our global customer base spans multiple industry sectors
slide 63Mitel | Confidential
MOTOROLA
Why Mitel
slide 64Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The Mitel solution is very flexible and provides us with the framework to deploy applications in the futureldquo
We now deliver an exceptional service and have been able to expand by the planned 50 without it impacting on customer serviceldquo
The Mitel system has been in place for about two years - It just worksldquo
We run a small but dynamic business and Mitels IP technology and Teleworker solution stretch across the globe with us
N Mackrill CEO
CommonTime
S Saunders VP Corporate Operations
Carlson Wagonlit Travel
We used to spend nearly $18000 each quarter on service calls With Mitel we have even been able to scale back our IT support by one headcount due to the remote management featuresldquo
S RigbyOperations Director
Broker Assistance Limited
This system is efficient we get up to 90 of the calls to the right desk with the correct record on-screen as the calls are answeredldquo
M SharpPractice Manager
Northgate Medical Centre
C GibbonsInformation Systems Manager
Appliance SmartD ThomasIT Administrator
Quirk Auto Dealers
slide 65Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The rollout has been so successful in Europe that the Mitel product set has become our global standardrdquo
We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safetyldquo
ldquoMitel rose above the competition with a solution that is scalable and cost-effectiveldquo
ldquoWithout Mitelrsquos thorough understanding of our needs Irsquom not sure we would have seen this project to through to the end
S Senicourt Director of Telecommunications
AuchanG Schrils VP Technology and Services
Intercontinental Hotels Group
ldquoWith Mitelrsquos IP Solution we have converged and future-proofed our voice and data networks while delivering a wide range of hospitality-specific telephony featureshelliprdquo
R W RuncieCIO
CPS
ldquoAfter careful analysis we new Mitelrsquos solution was the only one that could do the jobldquo
L JohanssonManager of IP Telephony ServicesMedQuist
N WrightTelecommunications Manager
SSA Global
D ZimmermanCIO
Arbyrsquos Restaurant Group Inc
ldquoMitels attack into larger enterprise environments has yielded positive contact
center results The company reports that in FY 2009 (which ends June 30)
they sold three times as many contact centers of over 150 seats as they did in
FY 2008rdquo ~Sheila McGee-Smith McGee-Smith Analytics No Jitter The Mitel (Contact Center)
Story June 29 2009
Mitel was the first to announce virtualizing real-time voice applications to
leverage industry standard servers based on its relationship with VMWareldquo
~ Blair Pleasant COMMfusion No Jitter - Its A Mad Mad Virtual World Oct 21 2009
A plethora of advanced UC and collaboration solutions offered by communication
vendors are looking to address the same business needs and challenges Yet Mitel
has remained at the forefront of technology innovation hellip the integration of video
conferencing with collaboration (file sharing etc) is a valuable feature that
provides users with a more comprehensive collaborative experienceldquo ~ Elka Popova
Frost amp Sullivan Mitel Enhances its UC and Collaboration Portfolio Sep 23 2009
slide 66Mitel | Confidential
Mitel has a good vision of where its going and over time I think well see it play a much bigger role in the evolution of the telecom sector than Nortelldquo Zeus Kerravala Yankee Group
Mitelrsquos strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market Gartner
ldquoGiven that UC has been central to Mitelrsquos value proposition for several years while many segment competitors have only incorporated it into their positioning over the past 18 months the business-driven benefits resulting from these applications remain key differentiatorsrdquo ~ Intellicom Analytics July 2008
slide 67Mitel | Confidential
Thank you
Rylan Harrisrylan_harrismitelcom240-387-4559
- Mitel Corporate Overview
- About Us
- Mitel Global Market Share
- Slide 4
- Slide 5
- Market Share ndash United States SMB IP Telephony Lines Shipped 2008
- Increased Market Share
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Business Challenges
- Mitel Driving New Approaches to Growth
- Slide 14
- Mitel Business Communications Leadership Developing the Future
- Mitel Communications Director ndash Your Platform of Choice
- Mitel Communications Directorndash Your Platform of Choice
- Mitel 5000 CP ndash Your Platform of Choice
- Slide 19
- Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
- Slide 21
- Data Center Virtualization Consolidation
- Mitel and VMware Partnership
- Virtualization of Mitel Applications
- Slide 25
- Mitel Applications Suite Business Communications Made Simple
- Mitel Applications Suite Hitting the SMB ldquoSuiterdquo Spot
- Driving Strong Customer Attachment
- Mitel Border Gateway
- Solutions Tailored to Fit Your Needs
- Senior Executives Sales
- New Dynamic Extension ndash Now even easier
- Knowledge Workers
- Customer Service and Support
- Office Administrator Receptionist
- Internal IT Department
- Slide 37
- Unified Communicator Advanced
- Slide 39
- Mitel Telecollaboration Solution
- Solution Components
- Slide 42
- Leadership in Design and Functionality
- IP Phone Portfolio
- Mitel Live Content Creator
- Slide 46
- Wireless LAN Stand
- Cordless Handset Headset for 5330 and 5340 IP phones
- WiFi Integration
- IP-DECT Integration
- Slide 51
- Mitel Commitment to SIP Increased Application Value Deployment Flexibility and Choice
- Mitel Commitment to SIP Support
- Slide 54
- Mitel NetSolutionsreg Wide Area Networks (CLEC Services)
- Managed Services
- Consistent Exceptional Customer Satisfaction
- Mitel TotalSolution Managed Services Portfolio
- Strategic Partners
- Slide 60
- Slide 61
- Why Mitel
- Why Mitel
- What CUSTOMERS are ldquoSaying helliprdquo
- Slide 65
- Slide 66
- Slide 67
- Thank you Rylan Harris rylan_harrismitelcom 240-387-4559
-
slide 21Mitel | Confidential
Fall 2004
Transition from TDM PBX switching to IP Open OS to Real Time Open OS (Linux) Support for Industry std Server HW (SUN IBM HP) Development of SW based call control platform (MCD) Virtualization leadership (MiCD)
TDM to VOIP
Open OS to RT Open OS
Industry HW Support
SW Based Call Control
Desktop Virtualization
Data Center Virtualization
Mitel Business Communications LeadershipDeveloping the Future
slide 22Mitel | Confidential
MCD MCD MCD MCDMCD MCD MCD MCD
Data Center Virtualization Consolidation
Virtualization technology leveraged to provide software portability
ndash Identical software used across many platforms
Concept extended to replicate instances
ndash Industry power curves used to drive capacity
Ideal data center fit for both enterprise and service providers
ndash IP Telephony delivered in the CloudHigh Availability Industry Standard
PlatformMitel 3300 ICP
Mitel Communications DirectorMCD MCD MCD MCD
Hypervisor
Delivers platform compatibility together with scalability and density
slide 23Mitel | Confidential
Mitel and VMware Partnership
Global Leader in Virtualization Solutions
Joint solution release date calendar Q1 2010
85 overall market share
97 market share of F1000
40 countries with over 22000 channel partners
slide 24Mitel | Confidential
Virtualization of Mitel Applications
Mitel UC applications on Industry Standard Servers in a virtualized data centre
ndash Consolidation of voice and non-voice applications
ndash Capital cost savings due to a reduction in server hardware and real estate
ndash Operational cost savings due to reduction in power and server provisioning costs
ndash Efficiencies in data centre management such as time savings for provisioning servers and disaster recovery
By breaking down the barriers between the
lsquotelecom closetrsquo and the data centre IT managers can significantly reduce costs and improve operations
slide 25Mitel | Confidential
Solutions PortfolioApplications Overview
slide 26Mitel | Confidential
Mitel SpeechAuto-Attendant
Mitel Teleworker Solution
Mitel UnifiedCommunicatorreg (UC)
Mobile
Mitel NuPointUnified
Messagingtrade (UM) Standard Edition
Mitel Audioamp Web
Conferencing (AWC)
MitelBusiness
Dashboard
Mitel Customer Service Manager
Mitel Applications SuiteBusiness Communications Made Simple
Simplicity Single UC portal Server consolidation
Flexibility Scalable up to 1000 users Range of applications
Choice IP PBX platform
(MCD 5000 CP Axxess) Software only
(Sun IBMreg HP Dellreg) MAS Small Business
Appliance Server Appliance (3300 ICP 5000 CP)
Axxess supported on MAS 20
Mitelreg Applications
Suite
Consolidated FootprintIntegrated Administration
Consistent User Experience
slide 27Mitel | Confidential
Mitel Applications SuiteHitting the SMB ldquoSuiterdquo Spot
Calendar Year
MA
S G
loba
l Rev
enue
2Q 2008 2Q 2009
MAS Growth
Sales of the Mitel Applications Suite (MAS) contributed to a strong growth over the past year
slide 28Mitel | Confidential
Driving Strong Customer Attachment
Witnessed a 20 application attachment rate relative to the Mitel Communications Director (MCD)
Audio amp Web Conferencing and NuPoint UM leading the way
MAS attachment rate over past year
0
2
4
6
8
10
12
14
16
18
20
2Q08 3Q08 4Q08 1Q09 2Q09
slide 29Mitel | Confidential
Mitel Border Gateway
Consolidated multi-service server
Secure trusted connectivity between LAN and Public Internet
Allows Mitel IP-PBX to work seamlessly behind company firewall
Turns any phone in to a teleworker
Customer collaboration
Home Remote office
Road Warrior
Off-site Contact Center Agent
Corporate LANWAN
Public Internet
SIP Service Provider
Mitel Border Gateway
Teleworker Service
SIP Trunk Proxy Service
Application Web Proxy Service
Ensure the deployment of secure external and internal workspaces
slide 30Mitel | Confidential
Solutions Tailored to Fit Your Needs
On-site Service amp SupportNeed to work both inside or outside of the corporate network (customer site supplier office warehouse)
Office Administrator Customer ServiceMultiple support roles main customer service and access point to the business
Constantly on the go work 24x7 require immediate access to corporate customer supplier information
Knowledge Worker ManagerRemote Home OfficeMulti-tasking work from home after hours to support global requirements
IT ManagerMultiple technology hats ndash voice and data requires easy to install and manage solutions do more with less
Senior Executive
SalesNeed to work both inside or outside of the corporate network (customer site)
slide 31Mitel | Confidential
Senior Executives Sales
Perfect forbull Out of the office 90 of the timebull Requires real time access to
corporate databull Need to communicate with
knowledge workers partners customers 24x7
NuPoint Unified Messaging Ability to pick up messages
while on the go
One common solution
ndash Unified messaging enhanced voice features and text to speech
ndash Microsoft integration
ndash Inbound and outbound fax
UC Mobile Client Single point of contact single
voicemail
Turn a mobile device in to a business extension with 4 or 5 digit dialing mobile contacts dialing
PBX Feature GUI
Remote user management
Seamlessly transfer call from mobile to desk phone with a single key
Significantly reduce wireless long distance costs
One Connection No Limits
slide 32Mitel | Confidential
New Dynamic Extension ndash Now even easier
Available with MCD 41
ndash Enhanced mobile outbound dialing with auto authentication and call back validation
How it works
ndash Put an ldquoXrsquo before all your business calls from BlackBerryreg devices with Smart Dialing feature configured
ndash Select business contact
ndash You are connected
ndash Call back validation optional
ndash Make another call from corporate network when done
slide 33Mitel | Confidential
Knowledge Workers
Teleworker
Increase employee availability and company accessibility
ndash Extend pbx to remote home offices to enable flexible work
ndash Use a standard Mitel IP phone or Mitel Unified Communicator Advanced Soft phone
Reduce mobile and long distance phone charges for teleworkers
Secure
ndash NO VPN requirement
Unified CommunicatorAdvanced
Desktop client soft phone
Get to business over distance
ndash Presence video collab web collab single point of communication on the desktop
Open Integration with Microsoft IBM Lotus plus open API
Audio and WebConferencing
Reduce travel time and expenses
Eliminate costly hosted services expenses
Share sensitive information in a secure workspace
Track and bill client calls
Mitel IP Unified Client for Sun Raytrade
Seamless Mobility
Simplified Management
Lowered TCO
Enhanced Reliability
Freedom to Collaborate From Anywhere
Perfect forbull Predominately office based ndash a corridor warriorbull National and international travel likelybull Multi-tasking work off-site or after hours bull Need immediate communications with individuals or
groups internal and external
slide 34Mitel | Confidential
Customer Service and Support
Contact CenterSolutions
Build customer relationships
Drive agent and supervisor productivity
Optimize contact center operations with historical and real-time reporting Perfect for
bull Desk based but not necessarily office site basedbull Need to access internal resources and customer
information quickly
Increase Customer Satisfaction
slide 35Mitel | Confidential
Office Administrator Receptionist
Speech Auto Attendant
Facilitate 24 x 7 access to information
ndash Routing by employee name department name or a telephone number
ndash Enhance contact information through personal IVR
Improves return on investment
ndash Reduce the number of trunks required to support incoming calls
Customer Service Manager
Optimize customer experience and business efficiencies
Serve customers in the medium of choice
Self serve options for improved accessibility
Improve call resolution with CRM integration
Capitalize on up sell opportunities with out bound dialing
Perfect forbull Desk based bull Multiple support roles main customer service
and access point to the businessbull Need quick access to internal information
Work More Effectively
slide 36Mitel | Confidential
Internal IT Department
Enterprise ManagementSolutions
Seamless Single Point Provisioning
Manage all applications users and end points
Speed Up Tasks Eliminate Repetitive Tasks
Increase Accuracy Reliability and Availability
Remote Support
24x7 health monitoring of remote Mitel platforms
Secure VPN and dialup access
Reduced service truck rolls
Improve IT service
Faster service response times
Pro-active fault resolution
Increase system availability
Mitel Application Suite
Single Server
Single Install
Consolidated Administration Across Applications and Users
Standard templates
Perfect forbull Multiple technology hats ndash voice
and databull Requires easy to install and
manage solutionsbull Has to do more with less
Business Dashboard
Optimize use of employee and system resources
Measure customer response to marketing campaigns
Monitor employee performance for operational improvement
Historical and real-time reporting
Simplified Administration
slide 37Mitel | Confidential
slide 38Mitel | Confidential
Unified CommunicatorAdvanced
slide 39Mitel | Confidential
Mitel applicationsndash AWC NuPoint Teleworker
MCD Mitel 5000
Microsoft ndash Click to call from IE Word
Outlook
ndash Calendar
ndash Contacts
IBM Lotus Notes ndash Click to dial collaborate
ndash Contacts
Other PIM integrationndash ACT
slide 40Mitel | Confidential
Integrated video conferencing and collaboration
Full HD solution
Mitel Telecollaboration Solution
Simple
Quality
Software-based Telecollaboration
Software solution priced for all customersROI
Low bandwidth and high toleranceNetwork
Optimization
slide 41Mitel | Confidential
Solution Components
HD Monitors
Speakers(for stereo or spatial sound)
Server- Video Codec- Audio Bridge- Session Controller
HD Cameras(bottom of each monitor)
slide 41Mitel | Confidential
Spatial Wideband Audio Acquisition Unit(Beam forming Mic Array)
SIP PhoneWith VoiceFirst Application
slide 42Mitel | Confidential
Desktop Portfolio
slide 43Mitel | Confidential
Leadership in Design and Functionality
slide 44Mitel | Confidential
53025304
5330
5340
5324
IP Phone Portfolio
5312
NewNew 5360
NewNew 5320
bull Dual-port two-line IP phone supports compression
bull Basic telephony amp messaging
bull Entry levelbull Self labeling bull Large displaybull 8 buttons
bull large graphics backlit displaybull 24 programmable self-
labeling keys
bull Dual-port multi-line display IP speakerphone
bull User-programmable features
bull Dual-port multi-line display IP speakerphone
bull User programmable features
bull Large graphics backlit display
bull Dual-mode protocol SIP MiNet
bull Wideband audio supportbull HTML applications toolkit
built inbull 48 programmable self-
labeling keys with one-touch access
bull Color IP phone bull HTML toolkit for
graphically rich applications
bull Touch screen includes keyboard and volume control
bull ldquoSidebarrdquo provides access to applications
bull Physical integration with a PCbull Integrated to MS Office desktopbull Provide at-a-glance contacts
Navigator
slide 45Mitel | Confidential
Mitel Live Content Creator
End User Personalized Live Rich Media Content
Workgroup Rich Media Content delivery to user community
ndash Simple content creation using standard 3rd party blogging tools
ndash On-the-fly content updates
Personalized live rich media content on the phone
slide 46Mitel | Confidential
Wireless Portfolio
slide 47Mitel | Confidential
Wireless LAN Stand
Converts a desktop phone to a wireless device
Connected to an IP phone ndash serves as an access point for 6 wireless IP phones
Connect a PC to 2nd port for wireless data access
WiredWireless
LAN
Stand as
Access Point
Wireless Client
Wireless Client
Wireless Client
Wireless Client
Wireless ClientWireless
Client
Having trouble communicating between buildings that may not be wired
slide 48Mitel | Confidential
Cordless Handset Headset for 5330 and 5340 IP phones
Improve mobility and productivity
Mobility within 100 meters range from the phone
Leader in acoustic quality
ndash DECT technology ndash higher quality voice density and less interference than Bluetooth
slide 49Mitel | Confidential
WiFi Integration
SpectraLink e340 h340 i640
ndash Full MCD platform integration
ndash Handsets can be hot desks or ACD agents Keyline support
SpectraLink 80208030 r3
ndash Direct MCD SIP integration
ndash 80211 abg support
Ascom i75
ndash Direct MCD SIP integration
App and Middleware support
ndash Messaging Location PTT
slide 50Mitel | Confidential
IP-DECT Integration
MCD Integration
ndash Feature rich SIP integration
ndash Desktop twinned via Dynamic Extension
Enterprise grade Handsets and Accessories
ndash Office Retail 5602 5603
ndash Healthcare 5604
ndash Industrial 5606 5606-Alarm
Messaging and Services
ndash Phonebook Alarms Messaging Location
ndash 3rd-party App and middleware support
slide 51Mitel | Confidential
SIP Solutions
slide 52Mitel | Confidential
Mitel Commitment to SIPIncreased Application Value Deployment Flexibility and Choice
The Promise of SIP
Standardizes VoIP communication into a single protocol
Enables vendor interoperability of traditional telephony elements
Enables standards-based application integration
Reduces costs
The Reality of SIP
Still an evolving standard
Interoperability canrsquot be assumed it needs to be tested
Mitel SIP Center of Excellence
ndash Validation of Mitel solution SIP interoperation with third-party
ndash Network devicesndash Endpointsndash Service provider network configurations
slide 53Mitel | Confidential
3300 Embedded Voice Mail
NuPoint UM
Unified Communicator
Teleworker Solution
3rd party application servers
Mitel Commitment to SIP Support
SIP Lineside Applications
Mitel MiNETSIP Dual-mode sets
SIP Phones
SIP Softphones
Wireless (WiFi and IP DECT) SIP Phones
Gateways amp Analog Adaptors
Mitel Communications Director
Service Provider Networks
ndash Softswitches
ndash Gateways
ndash Session Border Controllers
ndash Firewalls
SIP interconnect to PSTN
SIP interconnect to other PBXs
SIP Trunking
slide 54Mitel | Confidential
Net Solutions Managed Servicesand Partnerships
slide 55Mitel | Confidential
Mitel NetSolutionsreg
Wide Area Networks (CLEC Services)
Complete local long distance Internet access and complex data network offerings
Industry leading customer support
Local regional national and international solutions
Solutions include
ndash Local services ndash PSTN and SIP services
ndash WAN technologies ndash MPLS VPLS Optical Ethernet
ndash Hosted solutions ndash Network management Audio and Web collaboration
Current CLEC Certifications
Pending CLEC CertificationsRevised 2009
slide 56Mitel | Confidential
Managed Services
Differentiated program addressing total cost of ownership
Merges business applications services and support to address unique business models
End-to-end communications services and solutions from a single vendor
Ability to add and adapt to emerging technologies
Strategically connects financial and application objectives in a long term service and support relationship
ldquo For organizations seeking conservation of capital and a fixed monthly bill Mitel offers its unique managed services program ndash Gartner Grouprdquo
slide 57Mitel | Confidential
Consistent Exceptional Customer Satisfaction
Unparallel Customer Satisfaction Rate of 97
slide 58Mitel | Confidential
Mitel TotalSolution Managed Services Portfolio
Complete Sourcing Support Consulting and Financing
Convert capital cost to operational expenditure
Fixed Costs for Up to Eight Years
Simple Administration
Managed Growth
Peace of Mind
Focus on establishing your business
slide 59Mitel | Confidential
Partner Focus
HP ProCurve Best of breed networkvoice offering
Microsoft LCS to OCS to Exchange 2007 and beyond
Sun Microsystems Desktop Data Center virtualization
VMWare Expansion of virtualization market
Strategic Partners
slide 60Mitel | Confidential
Why Mitel
slide 61Mitel | Confidential
Software centricYour choice of software ndash simplifying
managementsupport
HTML amp Custom Apps
Legacy Rescue
UCAdvanced applications focus
Industry specific IP Phone html applications
IP enable outdated infrastructure without replacing any hardware
Single portal to launch apps that fit differentiated users
The MarketLeader
The Customer Benefit
Strategic Partnerships Desktop amp data center virtualization amp OCS Sametime integration
slide 62Mitel | Confidential
Why Mitel
Our global customer base spans multiple industry sectors
slide 63Mitel | Confidential
MOTOROLA
Why Mitel
slide 64Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The Mitel solution is very flexible and provides us with the framework to deploy applications in the futureldquo
We now deliver an exceptional service and have been able to expand by the planned 50 without it impacting on customer serviceldquo
The Mitel system has been in place for about two years - It just worksldquo
We run a small but dynamic business and Mitels IP technology and Teleworker solution stretch across the globe with us
N Mackrill CEO
CommonTime
S Saunders VP Corporate Operations
Carlson Wagonlit Travel
We used to spend nearly $18000 each quarter on service calls With Mitel we have even been able to scale back our IT support by one headcount due to the remote management featuresldquo
S RigbyOperations Director
Broker Assistance Limited
This system is efficient we get up to 90 of the calls to the right desk with the correct record on-screen as the calls are answeredldquo
M SharpPractice Manager
Northgate Medical Centre
C GibbonsInformation Systems Manager
Appliance SmartD ThomasIT Administrator
Quirk Auto Dealers
slide 65Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The rollout has been so successful in Europe that the Mitel product set has become our global standardrdquo
We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safetyldquo
ldquoMitel rose above the competition with a solution that is scalable and cost-effectiveldquo
ldquoWithout Mitelrsquos thorough understanding of our needs Irsquom not sure we would have seen this project to through to the end
S Senicourt Director of Telecommunications
AuchanG Schrils VP Technology and Services
Intercontinental Hotels Group
ldquoWith Mitelrsquos IP Solution we have converged and future-proofed our voice and data networks while delivering a wide range of hospitality-specific telephony featureshelliprdquo
R W RuncieCIO
CPS
ldquoAfter careful analysis we new Mitelrsquos solution was the only one that could do the jobldquo
L JohanssonManager of IP Telephony ServicesMedQuist
N WrightTelecommunications Manager
SSA Global
D ZimmermanCIO
Arbyrsquos Restaurant Group Inc
ldquoMitels attack into larger enterprise environments has yielded positive contact
center results The company reports that in FY 2009 (which ends June 30)
they sold three times as many contact centers of over 150 seats as they did in
FY 2008rdquo ~Sheila McGee-Smith McGee-Smith Analytics No Jitter The Mitel (Contact Center)
Story June 29 2009
Mitel was the first to announce virtualizing real-time voice applications to
leverage industry standard servers based on its relationship with VMWareldquo
~ Blair Pleasant COMMfusion No Jitter - Its A Mad Mad Virtual World Oct 21 2009
A plethora of advanced UC and collaboration solutions offered by communication
vendors are looking to address the same business needs and challenges Yet Mitel
has remained at the forefront of technology innovation hellip the integration of video
conferencing with collaboration (file sharing etc) is a valuable feature that
provides users with a more comprehensive collaborative experienceldquo ~ Elka Popova
Frost amp Sullivan Mitel Enhances its UC and Collaboration Portfolio Sep 23 2009
slide 66Mitel | Confidential
Mitel has a good vision of where its going and over time I think well see it play a much bigger role in the evolution of the telecom sector than Nortelldquo Zeus Kerravala Yankee Group
Mitelrsquos strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market Gartner
ldquoGiven that UC has been central to Mitelrsquos value proposition for several years while many segment competitors have only incorporated it into their positioning over the past 18 months the business-driven benefits resulting from these applications remain key differentiatorsrdquo ~ Intellicom Analytics July 2008
slide 67Mitel | Confidential
Thank you
Rylan Harrisrylan_harrismitelcom240-387-4559
- Mitel Corporate Overview
- About Us
- Mitel Global Market Share
- Slide 4
- Slide 5
- Market Share ndash United States SMB IP Telephony Lines Shipped 2008
- Increased Market Share
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Business Challenges
- Mitel Driving New Approaches to Growth
- Slide 14
- Mitel Business Communications Leadership Developing the Future
- Mitel Communications Director ndash Your Platform of Choice
- Mitel Communications Directorndash Your Platform of Choice
- Mitel 5000 CP ndash Your Platform of Choice
- Slide 19
- Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
- Slide 21
- Data Center Virtualization Consolidation
- Mitel and VMware Partnership
- Virtualization of Mitel Applications
- Slide 25
- Mitel Applications Suite Business Communications Made Simple
- Mitel Applications Suite Hitting the SMB ldquoSuiterdquo Spot
- Driving Strong Customer Attachment
- Mitel Border Gateway
- Solutions Tailored to Fit Your Needs
- Senior Executives Sales
- New Dynamic Extension ndash Now even easier
- Knowledge Workers
- Customer Service and Support
- Office Administrator Receptionist
- Internal IT Department
- Slide 37
- Unified Communicator Advanced
- Slide 39
- Mitel Telecollaboration Solution
- Solution Components
- Slide 42
- Leadership in Design and Functionality
- IP Phone Portfolio
- Mitel Live Content Creator
- Slide 46
- Wireless LAN Stand
- Cordless Handset Headset for 5330 and 5340 IP phones
- WiFi Integration
- IP-DECT Integration
- Slide 51
- Mitel Commitment to SIP Increased Application Value Deployment Flexibility and Choice
- Mitel Commitment to SIP Support
- Slide 54
- Mitel NetSolutionsreg Wide Area Networks (CLEC Services)
- Managed Services
- Consistent Exceptional Customer Satisfaction
- Mitel TotalSolution Managed Services Portfolio
- Strategic Partners
- Slide 60
- Slide 61
- Why Mitel
- Why Mitel
- What CUSTOMERS are ldquoSaying helliprdquo
- Slide 65
- Slide 66
- Slide 67
- Thank you Rylan Harris rylan_harrismitelcom 240-387-4559
-
slide 22Mitel | Confidential
MCD MCD MCD MCDMCD MCD MCD MCD
Data Center Virtualization Consolidation
Virtualization technology leveraged to provide software portability
ndash Identical software used across many platforms
Concept extended to replicate instances
ndash Industry power curves used to drive capacity
Ideal data center fit for both enterprise and service providers
ndash IP Telephony delivered in the CloudHigh Availability Industry Standard
PlatformMitel 3300 ICP
Mitel Communications DirectorMCD MCD MCD MCD
Hypervisor
Delivers platform compatibility together with scalability and density
slide 23Mitel | Confidential
Mitel and VMware Partnership
Global Leader in Virtualization Solutions
Joint solution release date calendar Q1 2010
85 overall market share
97 market share of F1000
40 countries with over 22000 channel partners
slide 24Mitel | Confidential
Virtualization of Mitel Applications
Mitel UC applications on Industry Standard Servers in a virtualized data centre
ndash Consolidation of voice and non-voice applications
ndash Capital cost savings due to a reduction in server hardware and real estate
ndash Operational cost savings due to reduction in power and server provisioning costs
ndash Efficiencies in data centre management such as time savings for provisioning servers and disaster recovery
By breaking down the barriers between the
lsquotelecom closetrsquo and the data centre IT managers can significantly reduce costs and improve operations
slide 25Mitel | Confidential
Solutions PortfolioApplications Overview
slide 26Mitel | Confidential
Mitel SpeechAuto-Attendant
Mitel Teleworker Solution
Mitel UnifiedCommunicatorreg (UC)
Mobile
Mitel NuPointUnified
Messagingtrade (UM) Standard Edition
Mitel Audioamp Web
Conferencing (AWC)
MitelBusiness
Dashboard
Mitel Customer Service Manager
Mitel Applications SuiteBusiness Communications Made Simple
Simplicity Single UC portal Server consolidation
Flexibility Scalable up to 1000 users Range of applications
Choice IP PBX platform
(MCD 5000 CP Axxess) Software only
(Sun IBMreg HP Dellreg) MAS Small Business
Appliance Server Appliance (3300 ICP 5000 CP)
Axxess supported on MAS 20
Mitelreg Applications
Suite
Consolidated FootprintIntegrated Administration
Consistent User Experience
slide 27Mitel | Confidential
Mitel Applications SuiteHitting the SMB ldquoSuiterdquo Spot
Calendar Year
MA
S G
loba
l Rev
enue
2Q 2008 2Q 2009
MAS Growth
Sales of the Mitel Applications Suite (MAS) contributed to a strong growth over the past year
slide 28Mitel | Confidential
Driving Strong Customer Attachment
Witnessed a 20 application attachment rate relative to the Mitel Communications Director (MCD)
Audio amp Web Conferencing and NuPoint UM leading the way
MAS attachment rate over past year
0
2
4
6
8
10
12
14
16
18
20
2Q08 3Q08 4Q08 1Q09 2Q09
slide 29Mitel | Confidential
Mitel Border Gateway
Consolidated multi-service server
Secure trusted connectivity between LAN and Public Internet
Allows Mitel IP-PBX to work seamlessly behind company firewall
Turns any phone in to a teleworker
Customer collaboration
Home Remote office
Road Warrior
Off-site Contact Center Agent
Corporate LANWAN
Public Internet
SIP Service Provider
Mitel Border Gateway
Teleworker Service
SIP Trunk Proxy Service
Application Web Proxy Service
Ensure the deployment of secure external and internal workspaces
slide 30Mitel | Confidential
Solutions Tailored to Fit Your Needs
On-site Service amp SupportNeed to work both inside or outside of the corporate network (customer site supplier office warehouse)
Office Administrator Customer ServiceMultiple support roles main customer service and access point to the business
Constantly on the go work 24x7 require immediate access to corporate customer supplier information
Knowledge Worker ManagerRemote Home OfficeMulti-tasking work from home after hours to support global requirements
IT ManagerMultiple technology hats ndash voice and data requires easy to install and manage solutions do more with less
Senior Executive
SalesNeed to work both inside or outside of the corporate network (customer site)
slide 31Mitel | Confidential
Senior Executives Sales
Perfect forbull Out of the office 90 of the timebull Requires real time access to
corporate databull Need to communicate with
knowledge workers partners customers 24x7
NuPoint Unified Messaging Ability to pick up messages
while on the go
One common solution
ndash Unified messaging enhanced voice features and text to speech
ndash Microsoft integration
ndash Inbound and outbound fax
UC Mobile Client Single point of contact single
voicemail
Turn a mobile device in to a business extension with 4 or 5 digit dialing mobile contacts dialing
PBX Feature GUI
Remote user management
Seamlessly transfer call from mobile to desk phone with a single key
Significantly reduce wireless long distance costs
One Connection No Limits
slide 32Mitel | Confidential
New Dynamic Extension ndash Now even easier
Available with MCD 41
ndash Enhanced mobile outbound dialing with auto authentication and call back validation
How it works
ndash Put an ldquoXrsquo before all your business calls from BlackBerryreg devices with Smart Dialing feature configured
ndash Select business contact
ndash You are connected
ndash Call back validation optional
ndash Make another call from corporate network when done
slide 33Mitel | Confidential
Knowledge Workers
Teleworker
Increase employee availability and company accessibility
ndash Extend pbx to remote home offices to enable flexible work
ndash Use a standard Mitel IP phone or Mitel Unified Communicator Advanced Soft phone
Reduce mobile and long distance phone charges for teleworkers
Secure
ndash NO VPN requirement
Unified CommunicatorAdvanced
Desktop client soft phone
Get to business over distance
ndash Presence video collab web collab single point of communication on the desktop
Open Integration with Microsoft IBM Lotus plus open API
Audio and WebConferencing
Reduce travel time and expenses
Eliminate costly hosted services expenses
Share sensitive information in a secure workspace
Track and bill client calls
Mitel IP Unified Client for Sun Raytrade
Seamless Mobility
Simplified Management
Lowered TCO
Enhanced Reliability
Freedom to Collaborate From Anywhere
Perfect forbull Predominately office based ndash a corridor warriorbull National and international travel likelybull Multi-tasking work off-site or after hours bull Need immediate communications with individuals or
groups internal and external
slide 34Mitel | Confidential
Customer Service and Support
Contact CenterSolutions
Build customer relationships
Drive agent and supervisor productivity
Optimize contact center operations with historical and real-time reporting Perfect for
bull Desk based but not necessarily office site basedbull Need to access internal resources and customer
information quickly
Increase Customer Satisfaction
slide 35Mitel | Confidential
Office Administrator Receptionist
Speech Auto Attendant
Facilitate 24 x 7 access to information
ndash Routing by employee name department name or a telephone number
ndash Enhance contact information through personal IVR
Improves return on investment
ndash Reduce the number of trunks required to support incoming calls
Customer Service Manager
Optimize customer experience and business efficiencies
Serve customers in the medium of choice
Self serve options for improved accessibility
Improve call resolution with CRM integration
Capitalize on up sell opportunities with out bound dialing
Perfect forbull Desk based bull Multiple support roles main customer service
and access point to the businessbull Need quick access to internal information
Work More Effectively
slide 36Mitel | Confidential
Internal IT Department
Enterprise ManagementSolutions
Seamless Single Point Provisioning
Manage all applications users and end points
Speed Up Tasks Eliminate Repetitive Tasks
Increase Accuracy Reliability and Availability
Remote Support
24x7 health monitoring of remote Mitel platforms
Secure VPN and dialup access
Reduced service truck rolls
Improve IT service
Faster service response times
Pro-active fault resolution
Increase system availability
Mitel Application Suite
Single Server
Single Install
Consolidated Administration Across Applications and Users
Standard templates
Perfect forbull Multiple technology hats ndash voice
and databull Requires easy to install and
manage solutionsbull Has to do more with less
Business Dashboard
Optimize use of employee and system resources
Measure customer response to marketing campaigns
Monitor employee performance for operational improvement
Historical and real-time reporting
Simplified Administration
slide 37Mitel | Confidential
slide 38Mitel | Confidential
Unified CommunicatorAdvanced
slide 39Mitel | Confidential
Mitel applicationsndash AWC NuPoint Teleworker
MCD Mitel 5000
Microsoft ndash Click to call from IE Word
Outlook
ndash Calendar
ndash Contacts
IBM Lotus Notes ndash Click to dial collaborate
ndash Contacts
Other PIM integrationndash ACT
slide 40Mitel | Confidential
Integrated video conferencing and collaboration
Full HD solution
Mitel Telecollaboration Solution
Simple
Quality
Software-based Telecollaboration
Software solution priced for all customersROI
Low bandwidth and high toleranceNetwork
Optimization
slide 41Mitel | Confidential
Solution Components
HD Monitors
Speakers(for stereo or spatial sound)
Server- Video Codec- Audio Bridge- Session Controller
HD Cameras(bottom of each monitor)
slide 41Mitel | Confidential
Spatial Wideband Audio Acquisition Unit(Beam forming Mic Array)
SIP PhoneWith VoiceFirst Application
slide 42Mitel | Confidential
Desktop Portfolio
slide 43Mitel | Confidential
Leadership in Design and Functionality
slide 44Mitel | Confidential
53025304
5330
5340
5324
IP Phone Portfolio
5312
NewNew 5360
NewNew 5320
bull Dual-port two-line IP phone supports compression
bull Basic telephony amp messaging
bull Entry levelbull Self labeling bull Large displaybull 8 buttons
bull large graphics backlit displaybull 24 programmable self-
labeling keys
bull Dual-port multi-line display IP speakerphone
bull User-programmable features
bull Dual-port multi-line display IP speakerphone
bull User programmable features
bull Large graphics backlit display
bull Dual-mode protocol SIP MiNet
bull Wideband audio supportbull HTML applications toolkit
built inbull 48 programmable self-
labeling keys with one-touch access
bull Color IP phone bull HTML toolkit for
graphically rich applications
bull Touch screen includes keyboard and volume control
bull ldquoSidebarrdquo provides access to applications
bull Physical integration with a PCbull Integrated to MS Office desktopbull Provide at-a-glance contacts
Navigator
slide 45Mitel | Confidential
Mitel Live Content Creator
End User Personalized Live Rich Media Content
Workgroup Rich Media Content delivery to user community
ndash Simple content creation using standard 3rd party blogging tools
ndash On-the-fly content updates
Personalized live rich media content on the phone
slide 46Mitel | Confidential
Wireless Portfolio
slide 47Mitel | Confidential
Wireless LAN Stand
Converts a desktop phone to a wireless device
Connected to an IP phone ndash serves as an access point for 6 wireless IP phones
Connect a PC to 2nd port for wireless data access
WiredWireless
LAN
Stand as
Access Point
Wireless Client
Wireless Client
Wireless Client
Wireless Client
Wireless ClientWireless
Client
Having trouble communicating between buildings that may not be wired
slide 48Mitel | Confidential
Cordless Handset Headset for 5330 and 5340 IP phones
Improve mobility and productivity
Mobility within 100 meters range from the phone
Leader in acoustic quality
ndash DECT technology ndash higher quality voice density and less interference than Bluetooth
slide 49Mitel | Confidential
WiFi Integration
SpectraLink e340 h340 i640
ndash Full MCD platform integration
ndash Handsets can be hot desks or ACD agents Keyline support
SpectraLink 80208030 r3
ndash Direct MCD SIP integration
ndash 80211 abg support
Ascom i75
ndash Direct MCD SIP integration
App and Middleware support
ndash Messaging Location PTT
slide 50Mitel | Confidential
IP-DECT Integration
MCD Integration
ndash Feature rich SIP integration
ndash Desktop twinned via Dynamic Extension
Enterprise grade Handsets and Accessories
ndash Office Retail 5602 5603
ndash Healthcare 5604
ndash Industrial 5606 5606-Alarm
Messaging and Services
ndash Phonebook Alarms Messaging Location
ndash 3rd-party App and middleware support
slide 51Mitel | Confidential
SIP Solutions
slide 52Mitel | Confidential
Mitel Commitment to SIPIncreased Application Value Deployment Flexibility and Choice
The Promise of SIP
Standardizes VoIP communication into a single protocol
Enables vendor interoperability of traditional telephony elements
Enables standards-based application integration
Reduces costs
The Reality of SIP
Still an evolving standard
Interoperability canrsquot be assumed it needs to be tested
Mitel SIP Center of Excellence
ndash Validation of Mitel solution SIP interoperation with third-party
ndash Network devicesndash Endpointsndash Service provider network configurations
slide 53Mitel | Confidential
3300 Embedded Voice Mail
NuPoint UM
Unified Communicator
Teleworker Solution
3rd party application servers
Mitel Commitment to SIP Support
SIP Lineside Applications
Mitel MiNETSIP Dual-mode sets
SIP Phones
SIP Softphones
Wireless (WiFi and IP DECT) SIP Phones
Gateways amp Analog Adaptors
Mitel Communications Director
Service Provider Networks
ndash Softswitches
ndash Gateways
ndash Session Border Controllers
ndash Firewalls
SIP interconnect to PSTN
SIP interconnect to other PBXs
SIP Trunking
slide 54Mitel | Confidential
Net Solutions Managed Servicesand Partnerships
slide 55Mitel | Confidential
Mitel NetSolutionsreg
Wide Area Networks (CLEC Services)
Complete local long distance Internet access and complex data network offerings
Industry leading customer support
Local regional national and international solutions
Solutions include
ndash Local services ndash PSTN and SIP services
ndash WAN technologies ndash MPLS VPLS Optical Ethernet
ndash Hosted solutions ndash Network management Audio and Web collaboration
Current CLEC Certifications
Pending CLEC CertificationsRevised 2009
slide 56Mitel | Confidential
Managed Services
Differentiated program addressing total cost of ownership
Merges business applications services and support to address unique business models
End-to-end communications services and solutions from a single vendor
Ability to add and adapt to emerging technologies
Strategically connects financial and application objectives in a long term service and support relationship
ldquo For organizations seeking conservation of capital and a fixed monthly bill Mitel offers its unique managed services program ndash Gartner Grouprdquo
slide 57Mitel | Confidential
Consistent Exceptional Customer Satisfaction
Unparallel Customer Satisfaction Rate of 97
slide 58Mitel | Confidential
Mitel TotalSolution Managed Services Portfolio
Complete Sourcing Support Consulting and Financing
Convert capital cost to operational expenditure
Fixed Costs for Up to Eight Years
Simple Administration
Managed Growth
Peace of Mind
Focus on establishing your business
slide 59Mitel | Confidential
Partner Focus
HP ProCurve Best of breed networkvoice offering
Microsoft LCS to OCS to Exchange 2007 and beyond
Sun Microsystems Desktop Data Center virtualization
VMWare Expansion of virtualization market
Strategic Partners
slide 60Mitel | Confidential
Why Mitel
slide 61Mitel | Confidential
Software centricYour choice of software ndash simplifying
managementsupport
HTML amp Custom Apps
Legacy Rescue
UCAdvanced applications focus
Industry specific IP Phone html applications
IP enable outdated infrastructure without replacing any hardware
Single portal to launch apps that fit differentiated users
The MarketLeader
The Customer Benefit
Strategic Partnerships Desktop amp data center virtualization amp OCS Sametime integration
slide 62Mitel | Confidential
Why Mitel
Our global customer base spans multiple industry sectors
slide 63Mitel | Confidential
MOTOROLA
Why Mitel
slide 64Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The Mitel solution is very flexible and provides us with the framework to deploy applications in the futureldquo
We now deliver an exceptional service and have been able to expand by the planned 50 without it impacting on customer serviceldquo
The Mitel system has been in place for about two years - It just worksldquo
We run a small but dynamic business and Mitels IP technology and Teleworker solution stretch across the globe with us
N Mackrill CEO
CommonTime
S Saunders VP Corporate Operations
Carlson Wagonlit Travel
We used to spend nearly $18000 each quarter on service calls With Mitel we have even been able to scale back our IT support by one headcount due to the remote management featuresldquo
S RigbyOperations Director
Broker Assistance Limited
This system is efficient we get up to 90 of the calls to the right desk with the correct record on-screen as the calls are answeredldquo
M SharpPractice Manager
Northgate Medical Centre
C GibbonsInformation Systems Manager
Appliance SmartD ThomasIT Administrator
Quirk Auto Dealers
slide 65Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The rollout has been so successful in Europe that the Mitel product set has become our global standardrdquo
We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safetyldquo
ldquoMitel rose above the competition with a solution that is scalable and cost-effectiveldquo
ldquoWithout Mitelrsquos thorough understanding of our needs Irsquom not sure we would have seen this project to through to the end
S Senicourt Director of Telecommunications
AuchanG Schrils VP Technology and Services
Intercontinental Hotels Group
ldquoWith Mitelrsquos IP Solution we have converged and future-proofed our voice and data networks while delivering a wide range of hospitality-specific telephony featureshelliprdquo
R W RuncieCIO
CPS
ldquoAfter careful analysis we new Mitelrsquos solution was the only one that could do the jobldquo
L JohanssonManager of IP Telephony ServicesMedQuist
N WrightTelecommunications Manager
SSA Global
D ZimmermanCIO
Arbyrsquos Restaurant Group Inc
ldquoMitels attack into larger enterprise environments has yielded positive contact
center results The company reports that in FY 2009 (which ends June 30)
they sold three times as many contact centers of over 150 seats as they did in
FY 2008rdquo ~Sheila McGee-Smith McGee-Smith Analytics No Jitter The Mitel (Contact Center)
Story June 29 2009
Mitel was the first to announce virtualizing real-time voice applications to
leverage industry standard servers based on its relationship with VMWareldquo
~ Blair Pleasant COMMfusion No Jitter - Its A Mad Mad Virtual World Oct 21 2009
A plethora of advanced UC and collaboration solutions offered by communication
vendors are looking to address the same business needs and challenges Yet Mitel
has remained at the forefront of technology innovation hellip the integration of video
conferencing with collaboration (file sharing etc) is a valuable feature that
provides users with a more comprehensive collaborative experienceldquo ~ Elka Popova
Frost amp Sullivan Mitel Enhances its UC and Collaboration Portfolio Sep 23 2009
slide 66Mitel | Confidential
Mitel has a good vision of where its going and over time I think well see it play a much bigger role in the evolution of the telecom sector than Nortelldquo Zeus Kerravala Yankee Group
Mitelrsquos strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market Gartner
ldquoGiven that UC has been central to Mitelrsquos value proposition for several years while many segment competitors have only incorporated it into their positioning over the past 18 months the business-driven benefits resulting from these applications remain key differentiatorsrdquo ~ Intellicom Analytics July 2008
slide 67Mitel | Confidential
Thank you
Rylan Harrisrylan_harrismitelcom240-387-4559
- Mitel Corporate Overview
- About Us
- Mitel Global Market Share
- Slide 4
- Slide 5
- Market Share ndash United States SMB IP Telephony Lines Shipped 2008
- Increased Market Share
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Business Challenges
- Mitel Driving New Approaches to Growth
- Slide 14
- Mitel Business Communications Leadership Developing the Future
- Mitel Communications Director ndash Your Platform of Choice
- Mitel Communications Directorndash Your Platform of Choice
- Mitel 5000 CP ndash Your Platform of Choice
- Slide 19
- Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
- Slide 21
- Data Center Virtualization Consolidation
- Mitel and VMware Partnership
- Virtualization of Mitel Applications
- Slide 25
- Mitel Applications Suite Business Communications Made Simple
- Mitel Applications Suite Hitting the SMB ldquoSuiterdquo Spot
- Driving Strong Customer Attachment
- Mitel Border Gateway
- Solutions Tailored to Fit Your Needs
- Senior Executives Sales
- New Dynamic Extension ndash Now even easier
- Knowledge Workers
- Customer Service and Support
- Office Administrator Receptionist
- Internal IT Department
- Slide 37
- Unified Communicator Advanced
- Slide 39
- Mitel Telecollaboration Solution
- Solution Components
- Slide 42
- Leadership in Design and Functionality
- IP Phone Portfolio
- Mitel Live Content Creator
- Slide 46
- Wireless LAN Stand
- Cordless Handset Headset for 5330 and 5340 IP phones
- WiFi Integration
- IP-DECT Integration
- Slide 51
- Mitel Commitment to SIP Increased Application Value Deployment Flexibility and Choice
- Mitel Commitment to SIP Support
- Slide 54
- Mitel NetSolutionsreg Wide Area Networks (CLEC Services)
- Managed Services
- Consistent Exceptional Customer Satisfaction
- Mitel TotalSolution Managed Services Portfolio
- Strategic Partners
- Slide 60
- Slide 61
- Why Mitel
- Why Mitel
- What CUSTOMERS are ldquoSaying helliprdquo
- Slide 65
- Slide 66
- Slide 67
- Thank you Rylan Harris rylan_harrismitelcom 240-387-4559
-
slide 23Mitel | Confidential
Mitel and VMware Partnership
Global Leader in Virtualization Solutions
Joint solution release date calendar Q1 2010
85 overall market share
97 market share of F1000
40 countries with over 22000 channel partners
slide 24Mitel | Confidential
Virtualization of Mitel Applications
Mitel UC applications on Industry Standard Servers in a virtualized data centre
ndash Consolidation of voice and non-voice applications
ndash Capital cost savings due to a reduction in server hardware and real estate
ndash Operational cost savings due to reduction in power and server provisioning costs
ndash Efficiencies in data centre management such as time savings for provisioning servers and disaster recovery
By breaking down the barriers between the
lsquotelecom closetrsquo and the data centre IT managers can significantly reduce costs and improve operations
slide 25Mitel | Confidential
Solutions PortfolioApplications Overview
slide 26Mitel | Confidential
Mitel SpeechAuto-Attendant
Mitel Teleworker Solution
Mitel UnifiedCommunicatorreg (UC)
Mobile
Mitel NuPointUnified
Messagingtrade (UM) Standard Edition
Mitel Audioamp Web
Conferencing (AWC)
MitelBusiness
Dashboard
Mitel Customer Service Manager
Mitel Applications SuiteBusiness Communications Made Simple
Simplicity Single UC portal Server consolidation
Flexibility Scalable up to 1000 users Range of applications
Choice IP PBX platform
(MCD 5000 CP Axxess) Software only
(Sun IBMreg HP Dellreg) MAS Small Business
Appliance Server Appliance (3300 ICP 5000 CP)
Axxess supported on MAS 20
Mitelreg Applications
Suite
Consolidated FootprintIntegrated Administration
Consistent User Experience
slide 27Mitel | Confidential
Mitel Applications SuiteHitting the SMB ldquoSuiterdquo Spot
Calendar Year
MA
S G
loba
l Rev
enue
2Q 2008 2Q 2009
MAS Growth
Sales of the Mitel Applications Suite (MAS) contributed to a strong growth over the past year
slide 28Mitel | Confidential
Driving Strong Customer Attachment
Witnessed a 20 application attachment rate relative to the Mitel Communications Director (MCD)
Audio amp Web Conferencing and NuPoint UM leading the way
MAS attachment rate over past year
0
2
4
6
8
10
12
14
16
18
20
2Q08 3Q08 4Q08 1Q09 2Q09
slide 29Mitel | Confidential
Mitel Border Gateway
Consolidated multi-service server
Secure trusted connectivity between LAN and Public Internet
Allows Mitel IP-PBX to work seamlessly behind company firewall
Turns any phone in to a teleworker
Customer collaboration
Home Remote office
Road Warrior
Off-site Contact Center Agent
Corporate LANWAN
Public Internet
SIP Service Provider
Mitel Border Gateway
Teleworker Service
SIP Trunk Proxy Service
Application Web Proxy Service
Ensure the deployment of secure external and internal workspaces
slide 30Mitel | Confidential
Solutions Tailored to Fit Your Needs
On-site Service amp SupportNeed to work both inside or outside of the corporate network (customer site supplier office warehouse)
Office Administrator Customer ServiceMultiple support roles main customer service and access point to the business
Constantly on the go work 24x7 require immediate access to corporate customer supplier information
Knowledge Worker ManagerRemote Home OfficeMulti-tasking work from home after hours to support global requirements
IT ManagerMultiple technology hats ndash voice and data requires easy to install and manage solutions do more with less
Senior Executive
SalesNeed to work both inside or outside of the corporate network (customer site)
slide 31Mitel | Confidential
Senior Executives Sales
Perfect forbull Out of the office 90 of the timebull Requires real time access to
corporate databull Need to communicate with
knowledge workers partners customers 24x7
NuPoint Unified Messaging Ability to pick up messages
while on the go
One common solution
ndash Unified messaging enhanced voice features and text to speech
ndash Microsoft integration
ndash Inbound and outbound fax
UC Mobile Client Single point of contact single
voicemail
Turn a mobile device in to a business extension with 4 or 5 digit dialing mobile contacts dialing
PBX Feature GUI
Remote user management
Seamlessly transfer call from mobile to desk phone with a single key
Significantly reduce wireless long distance costs
One Connection No Limits
slide 32Mitel | Confidential
New Dynamic Extension ndash Now even easier
Available with MCD 41
ndash Enhanced mobile outbound dialing with auto authentication and call back validation
How it works
ndash Put an ldquoXrsquo before all your business calls from BlackBerryreg devices with Smart Dialing feature configured
ndash Select business contact
ndash You are connected
ndash Call back validation optional
ndash Make another call from corporate network when done
slide 33Mitel | Confidential
Knowledge Workers
Teleworker
Increase employee availability and company accessibility
ndash Extend pbx to remote home offices to enable flexible work
ndash Use a standard Mitel IP phone or Mitel Unified Communicator Advanced Soft phone
Reduce mobile and long distance phone charges for teleworkers
Secure
ndash NO VPN requirement
Unified CommunicatorAdvanced
Desktop client soft phone
Get to business over distance
ndash Presence video collab web collab single point of communication on the desktop
Open Integration with Microsoft IBM Lotus plus open API
Audio and WebConferencing
Reduce travel time and expenses
Eliminate costly hosted services expenses
Share sensitive information in a secure workspace
Track and bill client calls
Mitel IP Unified Client for Sun Raytrade
Seamless Mobility
Simplified Management
Lowered TCO
Enhanced Reliability
Freedom to Collaborate From Anywhere
Perfect forbull Predominately office based ndash a corridor warriorbull National and international travel likelybull Multi-tasking work off-site or after hours bull Need immediate communications with individuals or
groups internal and external
slide 34Mitel | Confidential
Customer Service and Support
Contact CenterSolutions
Build customer relationships
Drive agent and supervisor productivity
Optimize contact center operations with historical and real-time reporting Perfect for
bull Desk based but not necessarily office site basedbull Need to access internal resources and customer
information quickly
Increase Customer Satisfaction
slide 35Mitel | Confidential
Office Administrator Receptionist
Speech Auto Attendant
Facilitate 24 x 7 access to information
ndash Routing by employee name department name or a telephone number
ndash Enhance contact information through personal IVR
Improves return on investment
ndash Reduce the number of trunks required to support incoming calls
Customer Service Manager
Optimize customer experience and business efficiencies
Serve customers in the medium of choice
Self serve options for improved accessibility
Improve call resolution with CRM integration
Capitalize on up sell opportunities with out bound dialing
Perfect forbull Desk based bull Multiple support roles main customer service
and access point to the businessbull Need quick access to internal information
Work More Effectively
slide 36Mitel | Confidential
Internal IT Department
Enterprise ManagementSolutions
Seamless Single Point Provisioning
Manage all applications users and end points
Speed Up Tasks Eliminate Repetitive Tasks
Increase Accuracy Reliability and Availability
Remote Support
24x7 health monitoring of remote Mitel platforms
Secure VPN and dialup access
Reduced service truck rolls
Improve IT service
Faster service response times
Pro-active fault resolution
Increase system availability
Mitel Application Suite
Single Server
Single Install
Consolidated Administration Across Applications and Users
Standard templates
Perfect forbull Multiple technology hats ndash voice
and databull Requires easy to install and
manage solutionsbull Has to do more with less
Business Dashboard
Optimize use of employee and system resources
Measure customer response to marketing campaigns
Monitor employee performance for operational improvement
Historical and real-time reporting
Simplified Administration
slide 37Mitel | Confidential
slide 38Mitel | Confidential
Unified CommunicatorAdvanced
slide 39Mitel | Confidential
Mitel applicationsndash AWC NuPoint Teleworker
MCD Mitel 5000
Microsoft ndash Click to call from IE Word
Outlook
ndash Calendar
ndash Contacts
IBM Lotus Notes ndash Click to dial collaborate
ndash Contacts
Other PIM integrationndash ACT
slide 40Mitel | Confidential
Integrated video conferencing and collaboration
Full HD solution
Mitel Telecollaboration Solution
Simple
Quality
Software-based Telecollaboration
Software solution priced for all customersROI
Low bandwidth and high toleranceNetwork
Optimization
slide 41Mitel | Confidential
Solution Components
HD Monitors
Speakers(for stereo or spatial sound)
Server- Video Codec- Audio Bridge- Session Controller
HD Cameras(bottom of each monitor)
slide 41Mitel | Confidential
Spatial Wideband Audio Acquisition Unit(Beam forming Mic Array)
SIP PhoneWith VoiceFirst Application
slide 42Mitel | Confidential
Desktop Portfolio
slide 43Mitel | Confidential
Leadership in Design and Functionality
slide 44Mitel | Confidential
53025304
5330
5340
5324
IP Phone Portfolio
5312
NewNew 5360
NewNew 5320
bull Dual-port two-line IP phone supports compression
bull Basic telephony amp messaging
bull Entry levelbull Self labeling bull Large displaybull 8 buttons
bull large graphics backlit displaybull 24 programmable self-
labeling keys
bull Dual-port multi-line display IP speakerphone
bull User-programmable features
bull Dual-port multi-line display IP speakerphone
bull User programmable features
bull Large graphics backlit display
bull Dual-mode protocol SIP MiNet
bull Wideband audio supportbull HTML applications toolkit
built inbull 48 programmable self-
labeling keys with one-touch access
bull Color IP phone bull HTML toolkit for
graphically rich applications
bull Touch screen includes keyboard and volume control
bull ldquoSidebarrdquo provides access to applications
bull Physical integration with a PCbull Integrated to MS Office desktopbull Provide at-a-glance contacts
Navigator
slide 45Mitel | Confidential
Mitel Live Content Creator
End User Personalized Live Rich Media Content
Workgroup Rich Media Content delivery to user community
ndash Simple content creation using standard 3rd party blogging tools
ndash On-the-fly content updates
Personalized live rich media content on the phone
slide 46Mitel | Confidential
Wireless Portfolio
slide 47Mitel | Confidential
Wireless LAN Stand
Converts a desktop phone to a wireless device
Connected to an IP phone ndash serves as an access point for 6 wireless IP phones
Connect a PC to 2nd port for wireless data access
WiredWireless
LAN
Stand as
Access Point
Wireless Client
Wireless Client
Wireless Client
Wireless Client
Wireless ClientWireless
Client
Having trouble communicating between buildings that may not be wired
slide 48Mitel | Confidential
Cordless Handset Headset for 5330 and 5340 IP phones
Improve mobility and productivity
Mobility within 100 meters range from the phone
Leader in acoustic quality
ndash DECT technology ndash higher quality voice density and less interference than Bluetooth
slide 49Mitel | Confidential
WiFi Integration
SpectraLink e340 h340 i640
ndash Full MCD platform integration
ndash Handsets can be hot desks or ACD agents Keyline support
SpectraLink 80208030 r3
ndash Direct MCD SIP integration
ndash 80211 abg support
Ascom i75
ndash Direct MCD SIP integration
App and Middleware support
ndash Messaging Location PTT
slide 50Mitel | Confidential
IP-DECT Integration
MCD Integration
ndash Feature rich SIP integration
ndash Desktop twinned via Dynamic Extension
Enterprise grade Handsets and Accessories
ndash Office Retail 5602 5603
ndash Healthcare 5604
ndash Industrial 5606 5606-Alarm
Messaging and Services
ndash Phonebook Alarms Messaging Location
ndash 3rd-party App and middleware support
slide 51Mitel | Confidential
SIP Solutions
slide 52Mitel | Confidential
Mitel Commitment to SIPIncreased Application Value Deployment Flexibility and Choice
The Promise of SIP
Standardizes VoIP communication into a single protocol
Enables vendor interoperability of traditional telephony elements
Enables standards-based application integration
Reduces costs
The Reality of SIP
Still an evolving standard
Interoperability canrsquot be assumed it needs to be tested
Mitel SIP Center of Excellence
ndash Validation of Mitel solution SIP interoperation with third-party
ndash Network devicesndash Endpointsndash Service provider network configurations
slide 53Mitel | Confidential
3300 Embedded Voice Mail
NuPoint UM
Unified Communicator
Teleworker Solution
3rd party application servers
Mitel Commitment to SIP Support
SIP Lineside Applications
Mitel MiNETSIP Dual-mode sets
SIP Phones
SIP Softphones
Wireless (WiFi and IP DECT) SIP Phones
Gateways amp Analog Adaptors
Mitel Communications Director
Service Provider Networks
ndash Softswitches
ndash Gateways
ndash Session Border Controllers
ndash Firewalls
SIP interconnect to PSTN
SIP interconnect to other PBXs
SIP Trunking
slide 54Mitel | Confidential
Net Solutions Managed Servicesand Partnerships
slide 55Mitel | Confidential
Mitel NetSolutionsreg
Wide Area Networks (CLEC Services)
Complete local long distance Internet access and complex data network offerings
Industry leading customer support
Local regional national and international solutions
Solutions include
ndash Local services ndash PSTN and SIP services
ndash WAN technologies ndash MPLS VPLS Optical Ethernet
ndash Hosted solutions ndash Network management Audio and Web collaboration
Current CLEC Certifications
Pending CLEC CertificationsRevised 2009
slide 56Mitel | Confidential
Managed Services
Differentiated program addressing total cost of ownership
Merges business applications services and support to address unique business models
End-to-end communications services and solutions from a single vendor
Ability to add and adapt to emerging technologies
Strategically connects financial and application objectives in a long term service and support relationship
ldquo For organizations seeking conservation of capital and a fixed monthly bill Mitel offers its unique managed services program ndash Gartner Grouprdquo
slide 57Mitel | Confidential
Consistent Exceptional Customer Satisfaction
Unparallel Customer Satisfaction Rate of 97
slide 58Mitel | Confidential
Mitel TotalSolution Managed Services Portfolio
Complete Sourcing Support Consulting and Financing
Convert capital cost to operational expenditure
Fixed Costs for Up to Eight Years
Simple Administration
Managed Growth
Peace of Mind
Focus on establishing your business
slide 59Mitel | Confidential
Partner Focus
HP ProCurve Best of breed networkvoice offering
Microsoft LCS to OCS to Exchange 2007 and beyond
Sun Microsystems Desktop Data Center virtualization
VMWare Expansion of virtualization market
Strategic Partners
slide 60Mitel | Confidential
Why Mitel
slide 61Mitel | Confidential
Software centricYour choice of software ndash simplifying
managementsupport
HTML amp Custom Apps
Legacy Rescue
UCAdvanced applications focus
Industry specific IP Phone html applications
IP enable outdated infrastructure without replacing any hardware
Single portal to launch apps that fit differentiated users
The MarketLeader
The Customer Benefit
Strategic Partnerships Desktop amp data center virtualization amp OCS Sametime integration
slide 62Mitel | Confidential
Why Mitel
Our global customer base spans multiple industry sectors
slide 63Mitel | Confidential
MOTOROLA
Why Mitel
slide 64Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The Mitel solution is very flexible and provides us with the framework to deploy applications in the futureldquo
We now deliver an exceptional service and have been able to expand by the planned 50 without it impacting on customer serviceldquo
The Mitel system has been in place for about two years - It just worksldquo
We run a small but dynamic business and Mitels IP technology and Teleworker solution stretch across the globe with us
N Mackrill CEO
CommonTime
S Saunders VP Corporate Operations
Carlson Wagonlit Travel
We used to spend nearly $18000 each quarter on service calls With Mitel we have even been able to scale back our IT support by one headcount due to the remote management featuresldquo
S RigbyOperations Director
Broker Assistance Limited
This system is efficient we get up to 90 of the calls to the right desk with the correct record on-screen as the calls are answeredldquo
M SharpPractice Manager
Northgate Medical Centre
C GibbonsInformation Systems Manager
Appliance SmartD ThomasIT Administrator
Quirk Auto Dealers
slide 65Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The rollout has been so successful in Europe that the Mitel product set has become our global standardrdquo
We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safetyldquo
ldquoMitel rose above the competition with a solution that is scalable and cost-effectiveldquo
ldquoWithout Mitelrsquos thorough understanding of our needs Irsquom not sure we would have seen this project to through to the end
S Senicourt Director of Telecommunications
AuchanG Schrils VP Technology and Services
Intercontinental Hotels Group
ldquoWith Mitelrsquos IP Solution we have converged and future-proofed our voice and data networks while delivering a wide range of hospitality-specific telephony featureshelliprdquo
R W RuncieCIO
CPS
ldquoAfter careful analysis we new Mitelrsquos solution was the only one that could do the jobldquo
L JohanssonManager of IP Telephony ServicesMedQuist
N WrightTelecommunications Manager
SSA Global
D ZimmermanCIO
Arbyrsquos Restaurant Group Inc
ldquoMitels attack into larger enterprise environments has yielded positive contact
center results The company reports that in FY 2009 (which ends June 30)
they sold three times as many contact centers of over 150 seats as they did in
FY 2008rdquo ~Sheila McGee-Smith McGee-Smith Analytics No Jitter The Mitel (Contact Center)
Story June 29 2009
Mitel was the first to announce virtualizing real-time voice applications to
leverage industry standard servers based on its relationship with VMWareldquo
~ Blair Pleasant COMMfusion No Jitter - Its A Mad Mad Virtual World Oct 21 2009
A plethora of advanced UC and collaboration solutions offered by communication
vendors are looking to address the same business needs and challenges Yet Mitel
has remained at the forefront of technology innovation hellip the integration of video
conferencing with collaboration (file sharing etc) is a valuable feature that
provides users with a more comprehensive collaborative experienceldquo ~ Elka Popova
Frost amp Sullivan Mitel Enhances its UC and Collaboration Portfolio Sep 23 2009
slide 66Mitel | Confidential
Mitel has a good vision of where its going and over time I think well see it play a much bigger role in the evolution of the telecom sector than Nortelldquo Zeus Kerravala Yankee Group
Mitelrsquos strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market Gartner
ldquoGiven that UC has been central to Mitelrsquos value proposition for several years while many segment competitors have only incorporated it into their positioning over the past 18 months the business-driven benefits resulting from these applications remain key differentiatorsrdquo ~ Intellicom Analytics July 2008
slide 67Mitel | Confidential
Thank you
Rylan Harrisrylan_harrismitelcom240-387-4559
- Mitel Corporate Overview
- About Us
- Mitel Global Market Share
- Slide 4
- Slide 5
- Market Share ndash United States SMB IP Telephony Lines Shipped 2008
- Increased Market Share
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Business Challenges
- Mitel Driving New Approaches to Growth
- Slide 14
- Mitel Business Communications Leadership Developing the Future
- Mitel Communications Director ndash Your Platform of Choice
- Mitel Communications Directorndash Your Platform of Choice
- Mitel 5000 CP ndash Your Platform of Choice
- Slide 19
- Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
- Slide 21
- Data Center Virtualization Consolidation
- Mitel and VMware Partnership
- Virtualization of Mitel Applications
- Slide 25
- Mitel Applications Suite Business Communications Made Simple
- Mitel Applications Suite Hitting the SMB ldquoSuiterdquo Spot
- Driving Strong Customer Attachment
- Mitel Border Gateway
- Solutions Tailored to Fit Your Needs
- Senior Executives Sales
- New Dynamic Extension ndash Now even easier
- Knowledge Workers
- Customer Service and Support
- Office Administrator Receptionist
- Internal IT Department
- Slide 37
- Unified Communicator Advanced
- Slide 39
- Mitel Telecollaboration Solution
- Solution Components
- Slide 42
- Leadership in Design and Functionality
- IP Phone Portfolio
- Mitel Live Content Creator
- Slide 46
- Wireless LAN Stand
- Cordless Handset Headset for 5330 and 5340 IP phones
- WiFi Integration
- IP-DECT Integration
- Slide 51
- Mitel Commitment to SIP Increased Application Value Deployment Flexibility and Choice
- Mitel Commitment to SIP Support
- Slide 54
- Mitel NetSolutionsreg Wide Area Networks (CLEC Services)
- Managed Services
- Consistent Exceptional Customer Satisfaction
- Mitel TotalSolution Managed Services Portfolio
- Strategic Partners
- Slide 60
- Slide 61
- Why Mitel
- Why Mitel
- What CUSTOMERS are ldquoSaying helliprdquo
- Slide 65
- Slide 66
- Slide 67
- Thank you Rylan Harris rylan_harrismitelcom 240-387-4559
-
slide 24Mitel | Confidential
Virtualization of Mitel Applications
Mitel UC applications on Industry Standard Servers in a virtualized data centre
ndash Consolidation of voice and non-voice applications
ndash Capital cost savings due to a reduction in server hardware and real estate
ndash Operational cost savings due to reduction in power and server provisioning costs
ndash Efficiencies in data centre management such as time savings for provisioning servers and disaster recovery
By breaking down the barriers between the
lsquotelecom closetrsquo and the data centre IT managers can significantly reduce costs and improve operations
slide 25Mitel | Confidential
Solutions PortfolioApplications Overview
slide 26Mitel | Confidential
Mitel SpeechAuto-Attendant
Mitel Teleworker Solution
Mitel UnifiedCommunicatorreg (UC)
Mobile
Mitel NuPointUnified
Messagingtrade (UM) Standard Edition
Mitel Audioamp Web
Conferencing (AWC)
MitelBusiness
Dashboard
Mitel Customer Service Manager
Mitel Applications SuiteBusiness Communications Made Simple
Simplicity Single UC portal Server consolidation
Flexibility Scalable up to 1000 users Range of applications
Choice IP PBX platform
(MCD 5000 CP Axxess) Software only
(Sun IBMreg HP Dellreg) MAS Small Business
Appliance Server Appliance (3300 ICP 5000 CP)
Axxess supported on MAS 20
Mitelreg Applications
Suite
Consolidated FootprintIntegrated Administration
Consistent User Experience
slide 27Mitel | Confidential
Mitel Applications SuiteHitting the SMB ldquoSuiterdquo Spot
Calendar Year
MA
S G
loba
l Rev
enue
2Q 2008 2Q 2009
MAS Growth
Sales of the Mitel Applications Suite (MAS) contributed to a strong growth over the past year
slide 28Mitel | Confidential
Driving Strong Customer Attachment
Witnessed a 20 application attachment rate relative to the Mitel Communications Director (MCD)
Audio amp Web Conferencing and NuPoint UM leading the way
MAS attachment rate over past year
0
2
4
6
8
10
12
14
16
18
20
2Q08 3Q08 4Q08 1Q09 2Q09
slide 29Mitel | Confidential
Mitel Border Gateway
Consolidated multi-service server
Secure trusted connectivity between LAN and Public Internet
Allows Mitel IP-PBX to work seamlessly behind company firewall
Turns any phone in to a teleworker
Customer collaboration
Home Remote office
Road Warrior
Off-site Contact Center Agent
Corporate LANWAN
Public Internet
SIP Service Provider
Mitel Border Gateway
Teleworker Service
SIP Trunk Proxy Service
Application Web Proxy Service
Ensure the deployment of secure external and internal workspaces
slide 30Mitel | Confidential
Solutions Tailored to Fit Your Needs
On-site Service amp SupportNeed to work both inside or outside of the corporate network (customer site supplier office warehouse)
Office Administrator Customer ServiceMultiple support roles main customer service and access point to the business
Constantly on the go work 24x7 require immediate access to corporate customer supplier information
Knowledge Worker ManagerRemote Home OfficeMulti-tasking work from home after hours to support global requirements
IT ManagerMultiple technology hats ndash voice and data requires easy to install and manage solutions do more with less
Senior Executive
SalesNeed to work both inside or outside of the corporate network (customer site)
slide 31Mitel | Confidential
Senior Executives Sales
Perfect forbull Out of the office 90 of the timebull Requires real time access to
corporate databull Need to communicate with
knowledge workers partners customers 24x7
NuPoint Unified Messaging Ability to pick up messages
while on the go
One common solution
ndash Unified messaging enhanced voice features and text to speech
ndash Microsoft integration
ndash Inbound and outbound fax
UC Mobile Client Single point of contact single
voicemail
Turn a mobile device in to a business extension with 4 or 5 digit dialing mobile contacts dialing
PBX Feature GUI
Remote user management
Seamlessly transfer call from mobile to desk phone with a single key
Significantly reduce wireless long distance costs
One Connection No Limits
slide 32Mitel | Confidential
New Dynamic Extension ndash Now even easier
Available with MCD 41
ndash Enhanced mobile outbound dialing with auto authentication and call back validation
How it works
ndash Put an ldquoXrsquo before all your business calls from BlackBerryreg devices with Smart Dialing feature configured
ndash Select business contact
ndash You are connected
ndash Call back validation optional
ndash Make another call from corporate network when done
slide 33Mitel | Confidential
Knowledge Workers
Teleworker
Increase employee availability and company accessibility
ndash Extend pbx to remote home offices to enable flexible work
ndash Use a standard Mitel IP phone or Mitel Unified Communicator Advanced Soft phone
Reduce mobile and long distance phone charges for teleworkers
Secure
ndash NO VPN requirement
Unified CommunicatorAdvanced
Desktop client soft phone
Get to business over distance
ndash Presence video collab web collab single point of communication on the desktop
Open Integration with Microsoft IBM Lotus plus open API
Audio and WebConferencing
Reduce travel time and expenses
Eliminate costly hosted services expenses
Share sensitive information in a secure workspace
Track and bill client calls
Mitel IP Unified Client for Sun Raytrade
Seamless Mobility
Simplified Management
Lowered TCO
Enhanced Reliability
Freedom to Collaborate From Anywhere
Perfect forbull Predominately office based ndash a corridor warriorbull National and international travel likelybull Multi-tasking work off-site or after hours bull Need immediate communications with individuals or
groups internal and external
slide 34Mitel | Confidential
Customer Service and Support
Contact CenterSolutions
Build customer relationships
Drive agent and supervisor productivity
Optimize contact center operations with historical and real-time reporting Perfect for
bull Desk based but not necessarily office site basedbull Need to access internal resources and customer
information quickly
Increase Customer Satisfaction
slide 35Mitel | Confidential
Office Administrator Receptionist
Speech Auto Attendant
Facilitate 24 x 7 access to information
ndash Routing by employee name department name or a telephone number
ndash Enhance contact information through personal IVR
Improves return on investment
ndash Reduce the number of trunks required to support incoming calls
Customer Service Manager
Optimize customer experience and business efficiencies
Serve customers in the medium of choice
Self serve options for improved accessibility
Improve call resolution with CRM integration
Capitalize on up sell opportunities with out bound dialing
Perfect forbull Desk based bull Multiple support roles main customer service
and access point to the businessbull Need quick access to internal information
Work More Effectively
slide 36Mitel | Confidential
Internal IT Department
Enterprise ManagementSolutions
Seamless Single Point Provisioning
Manage all applications users and end points
Speed Up Tasks Eliminate Repetitive Tasks
Increase Accuracy Reliability and Availability
Remote Support
24x7 health monitoring of remote Mitel platforms
Secure VPN and dialup access
Reduced service truck rolls
Improve IT service
Faster service response times
Pro-active fault resolution
Increase system availability
Mitel Application Suite
Single Server
Single Install
Consolidated Administration Across Applications and Users
Standard templates
Perfect forbull Multiple technology hats ndash voice
and databull Requires easy to install and
manage solutionsbull Has to do more with less
Business Dashboard
Optimize use of employee and system resources
Measure customer response to marketing campaigns
Monitor employee performance for operational improvement
Historical and real-time reporting
Simplified Administration
slide 37Mitel | Confidential
slide 38Mitel | Confidential
Unified CommunicatorAdvanced
slide 39Mitel | Confidential
Mitel applicationsndash AWC NuPoint Teleworker
MCD Mitel 5000
Microsoft ndash Click to call from IE Word
Outlook
ndash Calendar
ndash Contacts
IBM Lotus Notes ndash Click to dial collaborate
ndash Contacts
Other PIM integrationndash ACT
slide 40Mitel | Confidential
Integrated video conferencing and collaboration
Full HD solution
Mitel Telecollaboration Solution
Simple
Quality
Software-based Telecollaboration
Software solution priced for all customersROI
Low bandwidth and high toleranceNetwork
Optimization
slide 41Mitel | Confidential
Solution Components
HD Monitors
Speakers(for stereo or spatial sound)
Server- Video Codec- Audio Bridge- Session Controller
HD Cameras(bottom of each monitor)
slide 41Mitel | Confidential
Spatial Wideband Audio Acquisition Unit(Beam forming Mic Array)
SIP PhoneWith VoiceFirst Application
slide 42Mitel | Confidential
Desktop Portfolio
slide 43Mitel | Confidential
Leadership in Design and Functionality
slide 44Mitel | Confidential
53025304
5330
5340
5324
IP Phone Portfolio
5312
NewNew 5360
NewNew 5320
bull Dual-port two-line IP phone supports compression
bull Basic telephony amp messaging
bull Entry levelbull Self labeling bull Large displaybull 8 buttons
bull large graphics backlit displaybull 24 programmable self-
labeling keys
bull Dual-port multi-line display IP speakerphone
bull User-programmable features
bull Dual-port multi-line display IP speakerphone
bull User programmable features
bull Large graphics backlit display
bull Dual-mode protocol SIP MiNet
bull Wideband audio supportbull HTML applications toolkit
built inbull 48 programmable self-
labeling keys with one-touch access
bull Color IP phone bull HTML toolkit for
graphically rich applications
bull Touch screen includes keyboard and volume control
bull ldquoSidebarrdquo provides access to applications
bull Physical integration with a PCbull Integrated to MS Office desktopbull Provide at-a-glance contacts
Navigator
slide 45Mitel | Confidential
Mitel Live Content Creator
End User Personalized Live Rich Media Content
Workgroup Rich Media Content delivery to user community
ndash Simple content creation using standard 3rd party blogging tools
ndash On-the-fly content updates
Personalized live rich media content on the phone
slide 46Mitel | Confidential
Wireless Portfolio
slide 47Mitel | Confidential
Wireless LAN Stand
Converts a desktop phone to a wireless device
Connected to an IP phone ndash serves as an access point for 6 wireless IP phones
Connect a PC to 2nd port for wireless data access
WiredWireless
LAN
Stand as
Access Point
Wireless Client
Wireless Client
Wireless Client
Wireless Client
Wireless ClientWireless
Client
Having trouble communicating between buildings that may not be wired
slide 48Mitel | Confidential
Cordless Handset Headset for 5330 and 5340 IP phones
Improve mobility and productivity
Mobility within 100 meters range from the phone
Leader in acoustic quality
ndash DECT technology ndash higher quality voice density and less interference than Bluetooth
slide 49Mitel | Confidential
WiFi Integration
SpectraLink e340 h340 i640
ndash Full MCD platform integration
ndash Handsets can be hot desks or ACD agents Keyline support
SpectraLink 80208030 r3
ndash Direct MCD SIP integration
ndash 80211 abg support
Ascom i75
ndash Direct MCD SIP integration
App and Middleware support
ndash Messaging Location PTT
slide 50Mitel | Confidential
IP-DECT Integration
MCD Integration
ndash Feature rich SIP integration
ndash Desktop twinned via Dynamic Extension
Enterprise grade Handsets and Accessories
ndash Office Retail 5602 5603
ndash Healthcare 5604
ndash Industrial 5606 5606-Alarm
Messaging and Services
ndash Phonebook Alarms Messaging Location
ndash 3rd-party App and middleware support
slide 51Mitel | Confidential
SIP Solutions
slide 52Mitel | Confidential
Mitel Commitment to SIPIncreased Application Value Deployment Flexibility and Choice
The Promise of SIP
Standardizes VoIP communication into a single protocol
Enables vendor interoperability of traditional telephony elements
Enables standards-based application integration
Reduces costs
The Reality of SIP
Still an evolving standard
Interoperability canrsquot be assumed it needs to be tested
Mitel SIP Center of Excellence
ndash Validation of Mitel solution SIP interoperation with third-party
ndash Network devicesndash Endpointsndash Service provider network configurations
slide 53Mitel | Confidential
3300 Embedded Voice Mail
NuPoint UM
Unified Communicator
Teleworker Solution
3rd party application servers
Mitel Commitment to SIP Support
SIP Lineside Applications
Mitel MiNETSIP Dual-mode sets
SIP Phones
SIP Softphones
Wireless (WiFi and IP DECT) SIP Phones
Gateways amp Analog Adaptors
Mitel Communications Director
Service Provider Networks
ndash Softswitches
ndash Gateways
ndash Session Border Controllers
ndash Firewalls
SIP interconnect to PSTN
SIP interconnect to other PBXs
SIP Trunking
slide 54Mitel | Confidential
Net Solutions Managed Servicesand Partnerships
slide 55Mitel | Confidential
Mitel NetSolutionsreg
Wide Area Networks (CLEC Services)
Complete local long distance Internet access and complex data network offerings
Industry leading customer support
Local regional national and international solutions
Solutions include
ndash Local services ndash PSTN and SIP services
ndash WAN technologies ndash MPLS VPLS Optical Ethernet
ndash Hosted solutions ndash Network management Audio and Web collaboration
Current CLEC Certifications
Pending CLEC CertificationsRevised 2009
slide 56Mitel | Confidential
Managed Services
Differentiated program addressing total cost of ownership
Merges business applications services and support to address unique business models
End-to-end communications services and solutions from a single vendor
Ability to add and adapt to emerging technologies
Strategically connects financial and application objectives in a long term service and support relationship
ldquo For organizations seeking conservation of capital and a fixed monthly bill Mitel offers its unique managed services program ndash Gartner Grouprdquo
slide 57Mitel | Confidential
Consistent Exceptional Customer Satisfaction
Unparallel Customer Satisfaction Rate of 97
slide 58Mitel | Confidential
Mitel TotalSolution Managed Services Portfolio
Complete Sourcing Support Consulting and Financing
Convert capital cost to operational expenditure
Fixed Costs for Up to Eight Years
Simple Administration
Managed Growth
Peace of Mind
Focus on establishing your business
slide 59Mitel | Confidential
Partner Focus
HP ProCurve Best of breed networkvoice offering
Microsoft LCS to OCS to Exchange 2007 and beyond
Sun Microsystems Desktop Data Center virtualization
VMWare Expansion of virtualization market
Strategic Partners
slide 60Mitel | Confidential
Why Mitel
slide 61Mitel | Confidential
Software centricYour choice of software ndash simplifying
managementsupport
HTML amp Custom Apps
Legacy Rescue
UCAdvanced applications focus
Industry specific IP Phone html applications
IP enable outdated infrastructure without replacing any hardware
Single portal to launch apps that fit differentiated users
The MarketLeader
The Customer Benefit
Strategic Partnerships Desktop amp data center virtualization amp OCS Sametime integration
slide 62Mitel | Confidential
Why Mitel
Our global customer base spans multiple industry sectors
slide 63Mitel | Confidential
MOTOROLA
Why Mitel
slide 64Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The Mitel solution is very flexible and provides us with the framework to deploy applications in the futureldquo
We now deliver an exceptional service and have been able to expand by the planned 50 without it impacting on customer serviceldquo
The Mitel system has been in place for about two years - It just worksldquo
We run a small but dynamic business and Mitels IP technology and Teleworker solution stretch across the globe with us
N Mackrill CEO
CommonTime
S Saunders VP Corporate Operations
Carlson Wagonlit Travel
We used to spend nearly $18000 each quarter on service calls With Mitel we have even been able to scale back our IT support by one headcount due to the remote management featuresldquo
S RigbyOperations Director
Broker Assistance Limited
This system is efficient we get up to 90 of the calls to the right desk with the correct record on-screen as the calls are answeredldquo
M SharpPractice Manager
Northgate Medical Centre
C GibbonsInformation Systems Manager
Appliance SmartD ThomasIT Administrator
Quirk Auto Dealers
slide 65Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The rollout has been so successful in Europe that the Mitel product set has become our global standardrdquo
We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safetyldquo
ldquoMitel rose above the competition with a solution that is scalable and cost-effectiveldquo
ldquoWithout Mitelrsquos thorough understanding of our needs Irsquom not sure we would have seen this project to through to the end
S Senicourt Director of Telecommunications
AuchanG Schrils VP Technology and Services
Intercontinental Hotels Group
ldquoWith Mitelrsquos IP Solution we have converged and future-proofed our voice and data networks while delivering a wide range of hospitality-specific telephony featureshelliprdquo
R W RuncieCIO
CPS
ldquoAfter careful analysis we new Mitelrsquos solution was the only one that could do the jobldquo
L JohanssonManager of IP Telephony ServicesMedQuist
N WrightTelecommunications Manager
SSA Global
D ZimmermanCIO
Arbyrsquos Restaurant Group Inc
ldquoMitels attack into larger enterprise environments has yielded positive contact
center results The company reports that in FY 2009 (which ends June 30)
they sold three times as many contact centers of over 150 seats as they did in
FY 2008rdquo ~Sheila McGee-Smith McGee-Smith Analytics No Jitter The Mitel (Contact Center)
Story June 29 2009
Mitel was the first to announce virtualizing real-time voice applications to
leverage industry standard servers based on its relationship with VMWareldquo
~ Blair Pleasant COMMfusion No Jitter - Its A Mad Mad Virtual World Oct 21 2009
A plethora of advanced UC and collaboration solutions offered by communication
vendors are looking to address the same business needs and challenges Yet Mitel
has remained at the forefront of technology innovation hellip the integration of video
conferencing with collaboration (file sharing etc) is a valuable feature that
provides users with a more comprehensive collaborative experienceldquo ~ Elka Popova
Frost amp Sullivan Mitel Enhances its UC and Collaboration Portfolio Sep 23 2009
slide 66Mitel | Confidential
Mitel has a good vision of where its going and over time I think well see it play a much bigger role in the evolution of the telecom sector than Nortelldquo Zeus Kerravala Yankee Group
Mitelrsquos strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market Gartner
ldquoGiven that UC has been central to Mitelrsquos value proposition for several years while many segment competitors have only incorporated it into their positioning over the past 18 months the business-driven benefits resulting from these applications remain key differentiatorsrdquo ~ Intellicom Analytics July 2008
slide 67Mitel | Confidential
Thank you
Rylan Harrisrylan_harrismitelcom240-387-4559
- Mitel Corporate Overview
- About Us
- Mitel Global Market Share
- Slide 4
- Slide 5
- Market Share ndash United States SMB IP Telephony Lines Shipped 2008
- Increased Market Share
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Business Challenges
- Mitel Driving New Approaches to Growth
- Slide 14
- Mitel Business Communications Leadership Developing the Future
- Mitel Communications Director ndash Your Platform of Choice
- Mitel Communications Directorndash Your Platform of Choice
- Mitel 5000 CP ndash Your Platform of Choice
- Slide 19
- Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
- Slide 21
- Data Center Virtualization Consolidation
- Mitel and VMware Partnership
- Virtualization of Mitel Applications
- Slide 25
- Mitel Applications Suite Business Communications Made Simple
- Mitel Applications Suite Hitting the SMB ldquoSuiterdquo Spot
- Driving Strong Customer Attachment
- Mitel Border Gateway
- Solutions Tailored to Fit Your Needs
- Senior Executives Sales
- New Dynamic Extension ndash Now even easier
- Knowledge Workers
- Customer Service and Support
- Office Administrator Receptionist
- Internal IT Department
- Slide 37
- Unified Communicator Advanced
- Slide 39
- Mitel Telecollaboration Solution
- Solution Components
- Slide 42
- Leadership in Design and Functionality
- IP Phone Portfolio
- Mitel Live Content Creator
- Slide 46
- Wireless LAN Stand
- Cordless Handset Headset for 5330 and 5340 IP phones
- WiFi Integration
- IP-DECT Integration
- Slide 51
- Mitel Commitment to SIP Increased Application Value Deployment Flexibility and Choice
- Mitel Commitment to SIP Support
- Slide 54
- Mitel NetSolutionsreg Wide Area Networks (CLEC Services)
- Managed Services
- Consistent Exceptional Customer Satisfaction
- Mitel TotalSolution Managed Services Portfolio
- Strategic Partners
- Slide 60
- Slide 61
- Why Mitel
- Why Mitel
- What CUSTOMERS are ldquoSaying helliprdquo
- Slide 65
- Slide 66
- Slide 67
- Thank you Rylan Harris rylan_harrismitelcom 240-387-4559
-
slide 25Mitel | Confidential
Solutions PortfolioApplications Overview
slide 26Mitel | Confidential
Mitel SpeechAuto-Attendant
Mitel Teleworker Solution
Mitel UnifiedCommunicatorreg (UC)
Mobile
Mitel NuPointUnified
Messagingtrade (UM) Standard Edition
Mitel Audioamp Web
Conferencing (AWC)
MitelBusiness
Dashboard
Mitel Customer Service Manager
Mitel Applications SuiteBusiness Communications Made Simple
Simplicity Single UC portal Server consolidation
Flexibility Scalable up to 1000 users Range of applications
Choice IP PBX platform
(MCD 5000 CP Axxess) Software only
(Sun IBMreg HP Dellreg) MAS Small Business
Appliance Server Appliance (3300 ICP 5000 CP)
Axxess supported on MAS 20
Mitelreg Applications
Suite
Consolidated FootprintIntegrated Administration
Consistent User Experience
slide 27Mitel | Confidential
Mitel Applications SuiteHitting the SMB ldquoSuiterdquo Spot
Calendar Year
MA
S G
loba
l Rev
enue
2Q 2008 2Q 2009
MAS Growth
Sales of the Mitel Applications Suite (MAS) contributed to a strong growth over the past year
slide 28Mitel | Confidential
Driving Strong Customer Attachment
Witnessed a 20 application attachment rate relative to the Mitel Communications Director (MCD)
Audio amp Web Conferencing and NuPoint UM leading the way
MAS attachment rate over past year
0
2
4
6
8
10
12
14
16
18
20
2Q08 3Q08 4Q08 1Q09 2Q09
slide 29Mitel | Confidential
Mitel Border Gateway
Consolidated multi-service server
Secure trusted connectivity between LAN and Public Internet
Allows Mitel IP-PBX to work seamlessly behind company firewall
Turns any phone in to a teleworker
Customer collaboration
Home Remote office
Road Warrior
Off-site Contact Center Agent
Corporate LANWAN
Public Internet
SIP Service Provider
Mitel Border Gateway
Teleworker Service
SIP Trunk Proxy Service
Application Web Proxy Service
Ensure the deployment of secure external and internal workspaces
slide 30Mitel | Confidential
Solutions Tailored to Fit Your Needs
On-site Service amp SupportNeed to work both inside or outside of the corporate network (customer site supplier office warehouse)
Office Administrator Customer ServiceMultiple support roles main customer service and access point to the business
Constantly on the go work 24x7 require immediate access to corporate customer supplier information
Knowledge Worker ManagerRemote Home OfficeMulti-tasking work from home after hours to support global requirements
IT ManagerMultiple technology hats ndash voice and data requires easy to install and manage solutions do more with less
Senior Executive
SalesNeed to work both inside or outside of the corporate network (customer site)
slide 31Mitel | Confidential
Senior Executives Sales
Perfect forbull Out of the office 90 of the timebull Requires real time access to
corporate databull Need to communicate with
knowledge workers partners customers 24x7
NuPoint Unified Messaging Ability to pick up messages
while on the go
One common solution
ndash Unified messaging enhanced voice features and text to speech
ndash Microsoft integration
ndash Inbound and outbound fax
UC Mobile Client Single point of contact single
voicemail
Turn a mobile device in to a business extension with 4 or 5 digit dialing mobile contacts dialing
PBX Feature GUI
Remote user management
Seamlessly transfer call from mobile to desk phone with a single key
Significantly reduce wireless long distance costs
One Connection No Limits
slide 32Mitel | Confidential
New Dynamic Extension ndash Now even easier
Available with MCD 41
ndash Enhanced mobile outbound dialing with auto authentication and call back validation
How it works
ndash Put an ldquoXrsquo before all your business calls from BlackBerryreg devices with Smart Dialing feature configured
ndash Select business contact
ndash You are connected
ndash Call back validation optional
ndash Make another call from corporate network when done
slide 33Mitel | Confidential
Knowledge Workers
Teleworker
Increase employee availability and company accessibility
ndash Extend pbx to remote home offices to enable flexible work
ndash Use a standard Mitel IP phone or Mitel Unified Communicator Advanced Soft phone
Reduce mobile and long distance phone charges for teleworkers
Secure
ndash NO VPN requirement
Unified CommunicatorAdvanced
Desktop client soft phone
Get to business over distance
ndash Presence video collab web collab single point of communication on the desktop
Open Integration with Microsoft IBM Lotus plus open API
Audio and WebConferencing
Reduce travel time and expenses
Eliminate costly hosted services expenses
Share sensitive information in a secure workspace
Track and bill client calls
Mitel IP Unified Client for Sun Raytrade
Seamless Mobility
Simplified Management
Lowered TCO
Enhanced Reliability
Freedom to Collaborate From Anywhere
Perfect forbull Predominately office based ndash a corridor warriorbull National and international travel likelybull Multi-tasking work off-site or after hours bull Need immediate communications with individuals or
groups internal and external
slide 34Mitel | Confidential
Customer Service and Support
Contact CenterSolutions
Build customer relationships
Drive agent and supervisor productivity
Optimize contact center operations with historical and real-time reporting Perfect for
bull Desk based but not necessarily office site basedbull Need to access internal resources and customer
information quickly
Increase Customer Satisfaction
slide 35Mitel | Confidential
Office Administrator Receptionist
Speech Auto Attendant
Facilitate 24 x 7 access to information
ndash Routing by employee name department name or a telephone number
ndash Enhance contact information through personal IVR
Improves return on investment
ndash Reduce the number of trunks required to support incoming calls
Customer Service Manager
Optimize customer experience and business efficiencies
Serve customers in the medium of choice
Self serve options for improved accessibility
Improve call resolution with CRM integration
Capitalize on up sell opportunities with out bound dialing
Perfect forbull Desk based bull Multiple support roles main customer service
and access point to the businessbull Need quick access to internal information
Work More Effectively
slide 36Mitel | Confidential
Internal IT Department
Enterprise ManagementSolutions
Seamless Single Point Provisioning
Manage all applications users and end points
Speed Up Tasks Eliminate Repetitive Tasks
Increase Accuracy Reliability and Availability
Remote Support
24x7 health monitoring of remote Mitel platforms
Secure VPN and dialup access
Reduced service truck rolls
Improve IT service
Faster service response times
Pro-active fault resolution
Increase system availability
Mitel Application Suite
Single Server
Single Install
Consolidated Administration Across Applications and Users
Standard templates
Perfect forbull Multiple technology hats ndash voice
and databull Requires easy to install and
manage solutionsbull Has to do more with less
Business Dashboard
Optimize use of employee and system resources
Measure customer response to marketing campaigns
Monitor employee performance for operational improvement
Historical and real-time reporting
Simplified Administration
slide 37Mitel | Confidential
slide 38Mitel | Confidential
Unified CommunicatorAdvanced
slide 39Mitel | Confidential
Mitel applicationsndash AWC NuPoint Teleworker
MCD Mitel 5000
Microsoft ndash Click to call from IE Word
Outlook
ndash Calendar
ndash Contacts
IBM Lotus Notes ndash Click to dial collaborate
ndash Contacts
Other PIM integrationndash ACT
slide 40Mitel | Confidential
Integrated video conferencing and collaboration
Full HD solution
Mitel Telecollaboration Solution
Simple
Quality
Software-based Telecollaboration
Software solution priced for all customersROI
Low bandwidth and high toleranceNetwork
Optimization
slide 41Mitel | Confidential
Solution Components
HD Monitors
Speakers(for stereo or spatial sound)
Server- Video Codec- Audio Bridge- Session Controller
HD Cameras(bottom of each monitor)
slide 41Mitel | Confidential
Spatial Wideband Audio Acquisition Unit(Beam forming Mic Array)
SIP PhoneWith VoiceFirst Application
slide 42Mitel | Confidential
Desktop Portfolio
slide 43Mitel | Confidential
Leadership in Design and Functionality
slide 44Mitel | Confidential
53025304
5330
5340
5324
IP Phone Portfolio
5312
NewNew 5360
NewNew 5320
bull Dual-port two-line IP phone supports compression
bull Basic telephony amp messaging
bull Entry levelbull Self labeling bull Large displaybull 8 buttons
bull large graphics backlit displaybull 24 programmable self-
labeling keys
bull Dual-port multi-line display IP speakerphone
bull User-programmable features
bull Dual-port multi-line display IP speakerphone
bull User programmable features
bull Large graphics backlit display
bull Dual-mode protocol SIP MiNet
bull Wideband audio supportbull HTML applications toolkit
built inbull 48 programmable self-
labeling keys with one-touch access
bull Color IP phone bull HTML toolkit for
graphically rich applications
bull Touch screen includes keyboard and volume control
bull ldquoSidebarrdquo provides access to applications
bull Physical integration with a PCbull Integrated to MS Office desktopbull Provide at-a-glance contacts
Navigator
slide 45Mitel | Confidential
Mitel Live Content Creator
End User Personalized Live Rich Media Content
Workgroup Rich Media Content delivery to user community
ndash Simple content creation using standard 3rd party blogging tools
ndash On-the-fly content updates
Personalized live rich media content on the phone
slide 46Mitel | Confidential
Wireless Portfolio
slide 47Mitel | Confidential
Wireless LAN Stand
Converts a desktop phone to a wireless device
Connected to an IP phone ndash serves as an access point for 6 wireless IP phones
Connect a PC to 2nd port for wireless data access
WiredWireless
LAN
Stand as
Access Point
Wireless Client
Wireless Client
Wireless Client
Wireless Client
Wireless ClientWireless
Client
Having trouble communicating between buildings that may not be wired
slide 48Mitel | Confidential
Cordless Handset Headset for 5330 and 5340 IP phones
Improve mobility and productivity
Mobility within 100 meters range from the phone
Leader in acoustic quality
ndash DECT technology ndash higher quality voice density and less interference than Bluetooth
slide 49Mitel | Confidential
WiFi Integration
SpectraLink e340 h340 i640
ndash Full MCD platform integration
ndash Handsets can be hot desks or ACD agents Keyline support
SpectraLink 80208030 r3
ndash Direct MCD SIP integration
ndash 80211 abg support
Ascom i75
ndash Direct MCD SIP integration
App and Middleware support
ndash Messaging Location PTT
slide 50Mitel | Confidential
IP-DECT Integration
MCD Integration
ndash Feature rich SIP integration
ndash Desktop twinned via Dynamic Extension
Enterprise grade Handsets and Accessories
ndash Office Retail 5602 5603
ndash Healthcare 5604
ndash Industrial 5606 5606-Alarm
Messaging and Services
ndash Phonebook Alarms Messaging Location
ndash 3rd-party App and middleware support
slide 51Mitel | Confidential
SIP Solutions
slide 52Mitel | Confidential
Mitel Commitment to SIPIncreased Application Value Deployment Flexibility and Choice
The Promise of SIP
Standardizes VoIP communication into a single protocol
Enables vendor interoperability of traditional telephony elements
Enables standards-based application integration
Reduces costs
The Reality of SIP
Still an evolving standard
Interoperability canrsquot be assumed it needs to be tested
Mitel SIP Center of Excellence
ndash Validation of Mitel solution SIP interoperation with third-party
ndash Network devicesndash Endpointsndash Service provider network configurations
slide 53Mitel | Confidential
3300 Embedded Voice Mail
NuPoint UM
Unified Communicator
Teleworker Solution
3rd party application servers
Mitel Commitment to SIP Support
SIP Lineside Applications
Mitel MiNETSIP Dual-mode sets
SIP Phones
SIP Softphones
Wireless (WiFi and IP DECT) SIP Phones
Gateways amp Analog Adaptors
Mitel Communications Director
Service Provider Networks
ndash Softswitches
ndash Gateways
ndash Session Border Controllers
ndash Firewalls
SIP interconnect to PSTN
SIP interconnect to other PBXs
SIP Trunking
slide 54Mitel | Confidential
Net Solutions Managed Servicesand Partnerships
slide 55Mitel | Confidential
Mitel NetSolutionsreg
Wide Area Networks (CLEC Services)
Complete local long distance Internet access and complex data network offerings
Industry leading customer support
Local regional national and international solutions
Solutions include
ndash Local services ndash PSTN and SIP services
ndash WAN technologies ndash MPLS VPLS Optical Ethernet
ndash Hosted solutions ndash Network management Audio and Web collaboration
Current CLEC Certifications
Pending CLEC CertificationsRevised 2009
slide 56Mitel | Confidential
Managed Services
Differentiated program addressing total cost of ownership
Merges business applications services and support to address unique business models
End-to-end communications services and solutions from a single vendor
Ability to add and adapt to emerging technologies
Strategically connects financial and application objectives in a long term service and support relationship
ldquo For organizations seeking conservation of capital and a fixed monthly bill Mitel offers its unique managed services program ndash Gartner Grouprdquo
slide 57Mitel | Confidential
Consistent Exceptional Customer Satisfaction
Unparallel Customer Satisfaction Rate of 97
slide 58Mitel | Confidential
Mitel TotalSolution Managed Services Portfolio
Complete Sourcing Support Consulting and Financing
Convert capital cost to operational expenditure
Fixed Costs for Up to Eight Years
Simple Administration
Managed Growth
Peace of Mind
Focus on establishing your business
slide 59Mitel | Confidential
Partner Focus
HP ProCurve Best of breed networkvoice offering
Microsoft LCS to OCS to Exchange 2007 and beyond
Sun Microsystems Desktop Data Center virtualization
VMWare Expansion of virtualization market
Strategic Partners
slide 60Mitel | Confidential
Why Mitel
slide 61Mitel | Confidential
Software centricYour choice of software ndash simplifying
managementsupport
HTML amp Custom Apps
Legacy Rescue
UCAdvanced applications focus
Industry specific IP Phone html applications
IP enable outdated infrastructure without replacing any hardware
Single portal to launch apps that fit differentiated users
The MarketLeader
The Customer Benefit
Strategic Partnerships Desktop amp data center virtualization amp OCS Sametime integration
slide 62Mitel | Confidential
Why Mitel
Our global customer base spans multiple industry sectors
slide 63Mitel | Confidential
MOTOROLA
Why Mitel
slide 64Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The Mitel solution is very flexible and provides us with the framework to deploy applications in the futureldquo
We now deliver an exceptional service and have been able to expand by the planned 50 without it impacting on customer serviceldquo
The Mitel system has been in place for about two years - It just worksldquo
We run a small but dynamic business and Mitels IP technology and Teleworker solution stretch across the globe with us
N Mackrill CEO
CommonTime
S Saunders VP Corporate Operations
Carlson Wagonlit Travel
We used to spend nearly $18000 each quarter on service calls With Mitel we have even been able to scale back our IT support by one headcount due to the remote management featuresldquo
S RigbyOperations Director
Broker Assistance Limited
This system is efficient we get up to 90 of the calls to the right desk with the correct record on-screen as the calls are answeredldquo
M SharpPractice Manager
Northgate Medical Centre
C GibbonsInformation Systems Manager
Appliance SmartD ThomasIT Administrator
Quirk Auto Dealers
slide 65Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The rollout has been so successful in Europe that the Mitel product set has become our global standardrdquo
We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safetyldquo
ldquoMitel rose above the competition with a solution that is scalable and cost-effectiveldquo
ldquoWithout Mitelrsquos thorough understanding of our needs Irsquom not sure we would have seen this project to through to the end
S Senicourt Director of Telecommunications
AuchanG Schrils VP Technology and Services
Intercontinental Hotels Group
ldquoWith Mitelrsquos IP Solution we have converged and future-proofed our voice and data networks while delivering a wide range of hospitality-specific telephony featureshelliprdquo
R W RuncieCIO
CPS
ldquoAfter careful analysis we new Mitelrsquos solution was the only one that could do the jobldquo
L JohanssonManager of IP Telephony ServicesMedQuist
N WrightTelecommunications Manager
SSA Global
D ZimmermanCIO
Arbyrsquos Restaurant Group Inc
ldquoMitels attack into larger enterprise environments has yielded positive contact
center results The company reports that in FY 2009 (which ends June 30)
they sold three times as many contact centers of over 150 seats as they did in
FY 2008rdquo ~Sheila McGee-Smith McGee-Smith Analytics No Jitter The Mitel (Contact Center)
Story June 29 2009
Mitel was the first to announce virtualizing real-time voice applications to
leverage industry standard servers based on its relationship with VMWareldquo
~ Blair Pleasant COMMfusion No Jitter - Its A Mad Mad Virtual World Oct 21 2009
A plethora of advanced UC and collaboration solutions offered by communication
vendors are looking to address the same business needs and challenges Yet Mitel
has remained at the forefront of technology innovation hellip the integration of video
conferencing with collaboration (file sharing etc) is a valuable feature that
provides users with a more comprehensive collaborative experienceldquo ~ Elka Popova
Frost amp Sullivan Mitel Enhances its UC and Collaboration Portfolio Sep 23 2009
slide 66Mitel | Confidential
Mitel has a good vision of where its going and over time I think well see it play a much bigger role in the evolution of the telecom sector than Nortelldquo Zeus Kerravala Yankee Group
Mitelrsquos strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market Gartner
ldquoGiven that UC has been central to Mitelrsquos value proposition for several years while many segment competitors have only incorporated it into their positioning over the past 18 months the business-driven benefits resulting from these applications remain key differentiatorsrdquo ~ Intellicom Analytics July 2008
slide 67Mitel | Confidential
Thank you
Rylan Harrisrylan_harrismitelcom240-387-4559
- Mitel Corporate Overview
- About Us
- Mitel Global Market Share
- Slide 4
- Slide 5
- Market Share ndash United States SMB IP Telephony Lines Shipped 2008
- Increased Market Share
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Business Challenges
- Mitel Driving New Approaches to Growth
- Slide 14
- Mitel Business Communications Leadership Developing the Future
- Mitel Communications Director ndash Your Platform of Choice
- Mitel Communications Directorndash Your Platform of Choice
- Mitel 5000 CP ndash Your Platform of Choice
- Slide 19
- Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
- Slide 21
- Data Center Virtualization Consolidation
- Mitel and VMware Partnership
- Virtualization of Mitel Applications
- Slide 25
- Mitel Applications Suite Business Communications Made Simple
- Mitel Applications Suite Hitting the SMB ldquoSuiterdquo Spot
- Driving Strong Customer Attachment
- Mitel Border Gateway
- Solutions Tailored to Fit Your Needs
- Senior Executives Sales
- New Dynamic Extension ndash Now even easier
- Knowledge Workers
- Customer Service and Support
- Office Administrator Receptionist
- Internal IT Department
- Slide 37
- Unified Communicator Advanced
- Slide 39
- Mitel Telecollaboration Solution
- Solution Components
- Slide 42
- Leadership in Design and Functionality
- IP Phone Portfolio
- Mitel Live Content Creator
- Slide 46
- Wireless LAN Stand
- Cordless Handset Headset for 5330 and 5340 IP phones
- WiFi Integration
- IP-DECT Integration
- Slide 51
- Mitel Commitment to SIP Increased Application Value Deployment Flexibility and Choice
- Mitel Commitment to SIP Support
- Slide 54
- Mitel NetSolutionsreg Wide Area Networks (CLEC Services)
- Managed Services
- Consistent Exceptional Customer Satisfaction
- Mitel TotalSolution Managed Services Portfolio
- Strategic Partners
- Slide 60
- Slide 61
- Why Mitel
- Why Mitel
- What CUSTOMERS are ldquoSaying helliprdquo
- Slide 65
- Slide 66
- Slide 67
- Thank you Rylan Harris rylan_harrismitelcom 240-387-4559
-
slide 26Mitel | Confidential
Mitel SpeechAuto-Attendant
Mitel Teleworker Solution
Mitel UnifiedCommunicatorreg (UC)
Mobile
Mitel NuPointUnified
Messagingtrade (UM) Standard Edition
Mitel Audioamp Web
Conferencing (AWC)
MitelBusiness
Dashboard
Mitel Customer Service Manager
Mitel Applications SuiteBusiness Communications Made Simple
Simplicity Single UC portal Server consolidation
Flexibility Scalable up to 1000 users Range of applications
Choice IP PBX platform
(MCD 5000 CP Axxess) Software only
(Sun IBMreg HP Dellreg) MAS Small Business
Appliance Server Appliance (3300 ICP 5000 CP)
Axxess supported on MAS 20
Mitelreg Applications
Suite
Consolidated FootprintIntegrated Administration
Consistent User Experience
slide 27Mitel | Confidential
Mitel Applications SuiteHitting the SMB ldquoSuiterdquo Spot
Calendar Year
MA
S G
loba
l Rev
enue
2Q 2008 2Q 2009
MAS Growth
Sales of the Mitel Applications Suite (MAS) contributed to a strong growth over the past year
slide 28Mitel | Confidential
Driving Strong Customer Attachment
Witnessed a 20 application attachment rate relative to the Mitel Communications Director (MCD)
Audio amp Web Conferencing and NuPoint UM leading the way
MAS attachment rate over past year
0
2
4
6
8
10
12
14
16
18
20
2Q08 3Q08 4Q08 1Q09 2Q09
slide 29Mitel | Confidential
Mitel Border Gateway
Consolidated multi-service server
Secure trusted connectivity between LAN and Public Internet
Allows Mitel IP-PBX to work seamlessly behind company firewall
Turns any phone in to a teleworker
Customer collaboration
Home Remote office
Road Warrior
Off-site Contact Center Agent
Corporate LANWAN
Public Internet
SIP Service Provider
Mitel Border Gateway
Teleworker Service
SIP Trunk Proxy Service
Application Web Proxy Service
Ensure the deployment of secure external and internal workspaces
slide 30Mitel | Confidential
Solutions Tailored to Fit Your Needs
On-site Service amp SupportNeed to work both inside or outside of the corporate network (customer site supplier office warehouse)
Office Administrator Customer ServiceMultiple support roles main customer service and access point to the business
Constantly on the go work 24x7 require immediate access to corporate customer supplier information
Knowledge Worker ManagerRemote Home OfficeMulti-tasking work from home after hours to support global requirements
IT ManagerMultiple technology hats ndash voice and data requires easy to install and manage solutions do more with less
Senior Executive
SalesNeed to work both inside or outside of the corporate network (customer site)
slide 31Mitel | Confidential
Senior Executives Sales
Perfect forbull Out of the office 90 of the timebull Requires real time access to
corporate databull Need to communicate with
knowledge workers partners customers 24x7
NuPoint Unified Messaging Ability to pick up messages
while on the go
One common solution
ndash Unified messaging enhanced voice features and text to speech
ndash Microsoft integration
ndash Inbound and outbound fax
UC Mobile Client Single point of contact single
voicemail
Turn a mobile device in to a business extension with 4 or 5 digit dialing mobile contacts dialing
PBX Feature GUI
Remote user management
Seamlessly transfer call from mobile to desk phone with a single key
Significantly reduce wireless long distance costs
One Connection No Limits
slide 32Mitel | Confidential
New Dynamic Extension ndash Now even easier
Available with MCD 41
ndash Enhanced mobile outbound dialing with auto authentication and call back validation
How it works
ndash Put an ldquoXrsquo before all your business calls from BlackBerryreg devices with Smart Dialing feature configured
ndash Select business contact
ndash You are connected
ndash Call back validation optional
ndash Make another call from corporate network when done
slide 33Mitel | Confidential
Knowledge Workers
Teleworker
Increase employee availability and company accessibility
ndash Extend pbx to remote home offices to enable flexible work
ndash Use a standard Mitel IP phone or Mitel Unified Communicator Advanced Soft phone
Reduce mobile and long distance phone charges for teleworkers
Secure
ndash NO VPN requirement
Unified CommunicatorAdvanced
Desktop client soft phone
Get to business over distance
ndash Presence video collab web collab single point of communication on the desktop
Open Integration with Microsoft IBM Lotus plus open API
Audio and WebConferencing
Reduce travel time and expenses
Eliminate costly hosted services expenses
Share sensitive information in a secure workspace
Track and bill client calls
Mitel IP Unified Client for Sun Raytrade
Seamless Mobility
Simplified Management
Lowered TCO
Enhanced Reliability
Freedom to Collaborate From Anywhere
Perfect forbull Predominately office based ndash a corridor warriorbull National and international travel likelybull Multi-tasking work off-site or after hours bull Need immediate communications with individuals or
groups internal and external
slide 34Mitel | Confidential
Customer Service and Support
Contact CenterSolutions
Build customer relationships
Drive agent and supervisor productivity
Optimize contact center operations with historical and real-time reporting Perfect for
bull Desk based but not necessarily office site basedbull Need to access internal resources and customer
information quickly
Increase Customer Satisfaction
slide 35Mitel | Confidential
Office Administrator Receptionist
Speech Auto Attendant
Facilitate 24 x 7 access to information
ndash Routing by employee name department name or a telephone number
ndash Enhance contact information through personal IVR
Improves return on investment
ndash Reduce the number of trunks required to support incoming calls
Customer Service Manager
Optimize customer experience and business efficiencies
Serve customers in the medium of choice
Self serve options for improved accessibility
Improve call resolution with CRM integration
Capitalize on up sell opportunities with out bound dialing
Perfect forbull Desk based bull Multiple support roles main customer service
and access point to the businessbull Need quick access to internal information
Work More Effectively
slide 36Mitel | Confidential
Internal IT Department
Enterprise ManagementSolutions
Seamless Single Point Provisioning
Manage all applications users and end points
Speed Up Tasks Eliminate Repetitive Tasks
Increase Accuracy Reliability and Availability
Remote Support
24x7 health monitoring of remote Mitel platforms
Secure VPN and dialup access
Reduced service truck rolls
Improve IT service
Faster service response times
Pro-active fault resolution
Increase system availability
Mitel Application Suite
Single Server
Single Install
Consolidated Administration Across Applications and Users
Standard templates
Perfect forbull Multiple technology hats ndash voice
and databull Requires easy to install and
manage solutionsbull Has to do more with less
Business Dashboard
Optimize use of employee and system resources
Measure customer response to marketing campaigns
Monitor employee performance for operational improvement
Historical and real-time reporting
Simplified Administration
slide 37Mitel | Confidential
slide 38Mitel | Confidential
Unified CommunicatorAdvanced
slide 39Mitel | Confidential
Mitel applicationsndash AWC NuPoint Teleworker
MCD Mitel 5000
Microsoft ndash Click to call from IE Word
Outlook
ndash Calendar
ndash Contacts
IBM Lotus Notes ndash Click to dial collaborate
ndash Contacts
Other PIM integrationndash ACT
slide 40Mitel | Confidential
Integrated video conferencing and collaboration
Full HD solution
Mitel Telecollaboration Solution
Simple
Quality
Software-based Telecollaboration
Software solution priced for all customersROI
Low bandwidth and high toleranceNetwork
Optimization
slide 41Mitel | Confidential
Solution Components
HD Monitors
Speakers(for stereo or spatial sound)
Server- Video Codec- Audio Bridge- Session Controller
HD Cameras(bottom of each monitor)
slide 41Mitel | Confidential
Spatial Wideband Audio Acquisition Unit(Beam forming Mic Array)
SIP PhoneWith VoiceFirst Application
slide 42Mitel | Confidential
Desktop Portfolio
slide 43Mitel | Confidential
Leadership in Design and Functionality
slide 44Mitel | Confidential
53025304
5330
5340
5324
IP Phone Portfolio
5312
NewNew 5360
NewNew 5320
bull Dual-port two-line IP phone supports compression
bull Basic telephony amp messaging
bull Entry levelbull Self labeling bull Large displaybull 8 buttons
bull large graphics backlit displaybull 24 programmable self-
labeling keys
bull Dual-port multi-line display IP speakerphone
bull User-programmable features
bull Dual-port multi-line display IP speakerphone
bull User programmable features
bull Large graphics backlit display
bull Dual-mode protocol SIP MiNet
bull Wideband audio supportbull HTML applications toolkit
built inbull 48 programmable self-
labeling keys with one-touch access
bull Color IP phone bull HTML toolkit for
graphically rich applications
bull Touch screen includes keyboard and volume control
bull ldquoSidebarrdquo provides access to applications
bull Physical integration with a PCbull Integrated to MS Office desktopbull Provide at-a-glance contacts
Navigator
slide 45Mitel | Confidential
Mitel Live Content Creator
End User Personalized Live Rich Media Content
Workgroup Rich Media Content delivery to user community
ndash Simple content creation using standard 3rd party blogging tools
ndash On-the-fly content updates
Personalized live rich media content on the phone
slide 46Mitel | Confidential
Wireless Portfolio
slide 47Mitel | Confidential
Wireless LAN Stand
Converts a desktop phone to a wireless device
Connected to an IP phone ndash serves as an access point for 6 wireless IP phones
Connect a PC to 2nd port for wireless data access
WiredWireless
LAN
Stand as
Access Point
Wireless Client
Wireless Client
Wireless Client
Wireless Client
Wireless ClientWireless
Client
Having trouble communicating between buildings that may not be wired
slide 48Mitel | Confidential
Cordless Handset Headset for 5330 and 5340 IP phones
Improve mobility and productivity
Mobility within 100 meters range from the phone
Leader in acoustic quality
ndash DECT technology ndash higher quality voice density and less interference than Bluetooth
slide 49Mitel | Confidential
WiFi Integration
SpectraLink e340 h340 i640
ndash Full MCD platform integration
ndash Handsets can be hot desks or ACD agents Keyline support
SpectraLink 80208030 r3
ndash Direct MCD SIP integration
ndash 80211 abg support
Ascom i75
ndash Direct MCD SIP integration
App and Middleware support
ndash Messaging Location PTT
slide 50Mitel | Confidential
IP-DECT Integration
MCD Integration
ndash Feature rich SIP integration
ndash Desktop twinned via Dynamic Extension
Enterprise grade Handsets and Accessories
ndash Office Retail 5602 5603
ndash Healthcare 5604
ndash Industrial 5606 5606-Alarm
Messaging and Services
ndash Phonebook Alarms Messaging Location
ndash 3rd-party App and middleware support
slide 51Mitel | Confidential
SIP Solutions
slide 52Mitel | Confidential
Mitel Commitment to SIPIncreased Application Value Deployment Flexibility and Choice
The Promise of SIP
Standardizes VoIP communication into a single protocol
Enables vendor interoperability of traditional telephony elements
Enables standards-based application integration
Reduces costs
The Reality of SIP
Still an evolving standard
Interoperability canrsquot be assumed it needs to be tested
Mitel SIP Center of Excellence
ndash Validation of Mitel solution SIP interoperation with third-party
ndash Network devicesndash Endpointsndash Service provider network configurations
slide 53Mitel | Confidential
3300 Embedded Voice Mail
NuPoint UM
Unified Communicator
Teleworker Solution
3rd party application servers
Mitel Commitment to SIP Support
SIP Lineside Applications
Mitel MiNETSIP Dual-mode sets
SIP Phones
SIP Softphones
Wireless (WiFi and IP DECT) SIP Phones
Gateways amp Analog Adaptors
Mitel Communications Director
Service Provider Networks
ndash Softswitches
ndash Gateways
ndash Session Border Controllers
ndash Firewalls
SIP interconnect to PSTN
SIP interconnect to other PBXs
SIP Trunking
slide 54Mitel | Confidential
Net Solutions Managed Servicesand Partnerships
slide 55Mitel | Confidential
Mitel NetSolutionsreg
Wide Area Networks (CLEC Services)
Complete local long distance Internet access and complex data network offerings
Industry leading customer support
Local regional national and international solutions
Solutions include
ndash Local services ndash PSTN and SIP services
ndash WAN technologies ndash MPLS VPLS Optical Ethernet
ndash Hosted solutions ndash Network management Audio and Web collaboration
Current CLEC Certifications
Pending CLEC CertificationsRevised 2009
slide 56Mitel | Confidential
Managed Services
Differentiated program addressing total cost of ownership
Merges business applications services and support to address unique business models
End-to-end communications services and solutions from a single vendor
Ability to add and adapt to emerging technologies
Strategically connects financial and application objectives in a long term service and support relationship
ldquo For organizations seeking conservation of capital and a fixed monthly bill Mitel offers its unique managed services program ndash Gartner Grouprdquo
slide 57Mitel | Confidential
Consistent Exceptional Customer Satisfaction
Unparallel Customer Satisfaction Rate of 97
slide 58Mitel | Confidential
Mitel TotalSolution Managed Services Portfolio
Complete Sourcing Support Consulting and Financing
Convert capital cost to operational expenditure
Fixed Costs for Up to Eight Years
Simple Administration
Managed Growth
Peace of Mind
Focus on establishing your business
slide 59Mitel | Confidential
Partner Focus
HP ProCurve Best of breed networkvoice offering
Microsoft LCS to OCS to Exchange 2007 and beyond
Sun Microsystems Desktop Data Center virtualization
VMWare Expansion of virtualization market
Strategic Partners
slide 60Mitel | Confidential
Why Mitel
slide 61Mitel | Confidential
Software centricYour choice of software ndash simplifying
managementsupport
HTML amp Custom Apps
Legacy Rescue
UCAdvanced applications focus
Industry specific IP Phone html applications
IP enable outdated infrastructure without replacing any hardware
Single portal to launch apps that fit differentiated users
The MarketLeader
The Customer Benefit
Strategic Partnerships Desktop amp data center virtualization amp OCS Sametime integration
slide 62Mitel | Confidential
Why Mitel
Our global customer base spans multiple industry sectors
slide 63Mitel | Confidential
MOTOROLA
Why Mitel
slide 64Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The Mitel solution is very flexible and provides us with the framework to deploy applications in the futureldquo
We now deliver an exceptional service and have been able to expand by the planned 50 without it impacting on customer serviceldquo
The Mitel system has been in place for about two years - It just worksldquo
We run a small but dynamic business and Mitels IP technology and Teleworker solution stretch across the globe with us
N Mackrill CEO
CommonTime
S Saunders VP Corporate Operations
Carlson Wagonlit Travel
We used to spend nearly $18000 each quarter on service calls With Mitel we have even been able to scale back our IT support by one headcount due to the remote management featuresldquo
S RigbyOperations Director
Broker Assistance Limited
This system is efficient we get up to 90 of the calls to the right desk with the correct record on-screen as the calls are answeredldquo
M SharpPractice Manager
Northgate Medical Centre
C GibbonsInformation Systems Manager
Appliance SmartD ThomasIT Administrator
Quirk Auto Dealers
slide 65Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The rollout has been so successful in Europe that the Mitel product set has become our global standardrdquo
We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safetyldquo
ldquoMitel rose above the competition with a solution that is scalable and cost-effectiveldquo
ldquoWithout Mitelrsquos thorough understanding of our needs Irsquom not sure we would have seen this project to through to the end
S Senicourt Director of Telecommunications
AuchanG Schrils VP Technology and Services
Intercontinental Hotels Group
ldquoWith Mitelrsquos IP Solution we have converged and future-proofed our voice and data networks while delivering a wide range of hospitality-specific telephony featureshelliprdquo
R W RuncieCIO
CPS
ldquoAfter careful analysis we new Mitelrsquos solution was the only one that could do the jobldquo
L JohanssonManager of IP Telephony ServicesMedQuist
N WrightTelecommunications Manager
SSA Global
D ZimmermanCIO
Arbyrsquos Restaurant Group Inc
ldquoMitels attack into larger enterprise environments has yielded positive contact
center results The company reports that in FY 2009 (which ends June 30)
they sold three times as many contact centers of over 150 seats as they did in
FY 2008rdquo ~Sheila McGee-Smith McGee-Smith Analytics No Jitter The Mitel (Contact Center)
Story June 29 2009
Mitel was the first to announce virtualizing real-time voice applications to
leverage industry standard servers based on its relationship with VMWareldquo
~ Blair Pleasant COMMfusion No Jitter - Its A Mad Mad Virtual World Oct 21 2009
A plethora of advanced UC and collaboration solutions offered by communication
vendors are looking to address the same business needs and challenges Yet Mitel
has remained at the forefront of technology innovation hellip the integration of video
conferencing with collaboration (file sharing etc) is a valuable feature that
provides users with a more comprehensive collaborative experienceldquo ~ Elka Popova
Frost amp Sullivan Mitel Enhances its UC and Collaboration Portfolio Sep 23 2009
slide 66Mitel | Confidential
Mitel has a good vision of where its going and over time I think well see it play a much bigger role in the evolution of the telecom sector than Nortelldquo Zeus Kerravala Yankee Group
Mitelrsquos strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market Gartner
ldquoGiven that UC has been central to Mitelrsquos value proposition for several years while many segment competitors have only incorporated it into their positioning over the past 18 months the business-driven benefits resulting from these applications remain key differentiatorsrdquo ~ Intellicom Analytics July 2008
slide 67Mitel | Confidential
Thank you
Rylan Harrisrylan_harrismitelcom240-387-4559
- Mitel Corporate Overview
- About Us
- Mitel Global Market Share
- Slide 4
- Slide 5
- Market Share ndash United States SMB IP Telephony Lines Shipped 2008
- Increased Market Share
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Business Challenges
- Mitel Driving New Approaches to Growth
- Slide 14
- Mitel Business Communications Leadership Developing the Future
- Mitel Communications Director ndash Your Platform of Choice
- Mitel Communications Directorndash Your Platform of Choice
- Mitel 5000 CP ndash Your Platform of Choice
- Slide 19
- Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
- Slide 21
- Data Center Virtualization Consolidation
- Mitel and VMware Partnership
- Virtualization of Mitel Applications
- Slide 25
- Mitel Applications Suite Business Communications Made Simple
- Mitel Applications Suite Hitting the SMB ldquoSuiterdquo Spot
- Driving Strong Customer Attachment
- Mitel Border Gateway
- Solutions Tailored to Fit Your Needs
- Senior Executives Sales
- New Dynamic Extension ndash Now even easier
- Knowledge Workers
- Customer Service and Support
- Office Administrator Receptionist
- Internal IT Department
- Slide 37
- Unified Communicator Advanced
- Slide 39
- Mitel Telecollaboration Solution
- Solution Components
- Slide 42
- Leadership in Design and Functionality
- IP Phone Portfolio
- Mitel Live Content Creator
- Slide 46
- Wireless LAN Stand
- Cordless Handset Headset for 5330 and 5340 IP phones
- WiFi Integration
- IP-DECT Integration
- Slide 51
- Mitel Commitment to SIP Increased Application Value Deployment Flexibility and Choice
- Mitel Commitment to SIP Support
- Slide 54
- Mitel NetSolutionsreg Wide Area Networks (CLEC Services)
- Managed Services
- Consistent Exceptional Customer Satisfaction
- Mitel TotalSolution Managed Services Portfolio
- Strategic Partners
- Slide 60
- Slide 61
- Why Mitel
- Why Mitel
- What CUSTOMERS are ldquoSaying helliprdquo
- Slide 65
- Slide 66
- Slide 67
- Thank you Rylan Harris rylan_harrismitelcom 240-387-4559
-
slide 27Mitel | Confidential
Mitel Applications SuiteHitting the SMB ldquoSuiterdquo Spot
Calendar Year
MA
S G
loba
l Rev
enue
2Q 2008 2Q 2009
MAS Growth
Sales of the Mitel Applications Suite (MAS) contributed to a strong growth over the past year
slide 28Mitel | Confidential
Driving Strong Customer Attachment
Witnessed a 20 application attachment rate relative to the Mitel Communications Director (MCD)
Audio amp Web Conferencing and NuPoint UM leading the way
MAS attachment rate over past year
0
2
4
6
8
10
12
14
16
18
20
2Q08 3Q08 4Q08 1Q09 2Q09
slide 29Mitel | Confidential
Mitel Border Gateway
Consolidated multi-service server
Secure trusted connectivity between LAN and Public Internet
Allows Mitel IP-PBX to work seamlessly behind company firewall
Turns any phone in to a teleworker
Customer collaboration
Home Remote office
Road Warrior
Off-site Contact Center Agent
Corporate LANWAN
Public Internet
SIP Service Provider
Mitel Border Gateway
Teleworker Service
SIP Trunk Proxy Service
Application Web Proxy Service
Ensure the deployment of secure external and internal workspaces
slide 30Mitel | Confidential
Solutions Tailored to Fit Your Needs
On-site Service amp SupportNeed to work both inside or outside of the corporate network (customer site supplier office warehouse)
Office Administrator Customer ServiceMultiple support roles main customer service and access point to the business
Constantly on the go work 24x7 require immediate access to corporate customer supplier information
Knowledge Worker ManagerRemote Home OfficeMulti-tasking work from home after hours to support global requirements
IT ManagerMultiple technology hats ndash voice and data requires easy to install and manage solutions do more with less
Senior Executive
SalesNeed to work both inside or outside of the corporate network (customer site)
slide 31Mitel | Confidential
Senior Executives Sales
Perfect forbull Out of the office 90 of the timebull Requires real time access to
corporate databull Need to communicate with
knowledge workers partners customers 24x7
NuPoint Unified Messaging Ability to pick up messages
while on the go
One common solution
ndash Unified messaging enhanced voice features and text to speech
ndash Microsoft integration
ndash Inbound and outbound fax
UC Mobile Client Single point of contact single
voicemail
Turn a mobile device in to a business extension with 4 or 5 digit dialing mobile contacts dialing
PBX Feature GUI
Remote user management
Seamlessly transfer call from mobile to desk phone with a single key
Significantly reduce wireless long distance costs
One Connection No Limits
slide 32Mitel | Confidential
New Dynamic Extension ndash Now even easier
Available with MCD 41
ndash Enhanced mobile outbound dialing with auto authentication and call back validation
How it works
ndash Put an ldquoXrsquo before all your business calls from BlackBerryreg devices with Smart Dialing feature configured
ndash Select business contact
ndash You are connected
ndash Call back validation optional
ndash Make another call from corporate network when done
slide 33Mitel | Confidential
Knowledge Workers
Teleworker
Increase employee availability and company accessibility
ndash Extend pbx to remote home offices to enable flexible work
ndash Use a standard Mitel IP phone or Mitel Unified Communicator Advanced Soft phone
Reduce mobile and long distance phone charges for teleworkers
Secure
ndash NO VPN requirement
Unified CommunicatorAdvanced
Desktop client soft phone
Get to business over distance
ndash Presence video collab web collab single point of communication on the desktop
Open Integration with Microsoft IBM Lotus plus open API
Audio and WebConferencing
Reduce travel time and expenses
Eliminate costly hosted services expenses
Share sensitive information in a secure workspace
Track and bill client calls
Mitel IP Unified Client for Sun Raytrade
Seamless Mobility
Simplified Management
Lowered TCO
Enhanced Reliability
Freedom to Collaborate From Anywhere
Perfect forbull Predominately office based ndash a corridor warriorbull National and international travel likelybull Multi-tasking work off-site or after hours bull Need immediate communications with individuals or
groups internal and external
slide 34Mitel | Confidential
Customer Service and Support
Contact CenterSolutions
Build customer relationships
Drive agent and supervisor productivity
Optimize contact center operations with historical and real-time reporting Perfect for
bull Desk based but not necessarily office site basedbull Need to access internal resources and customer
information quickly
Increase Customer Satisfaction
slide 35Mitel | Confidential
Office Administrator Receptionist
Speech Auto Attendant
Facilitate 24 x 7 access to information
ndash Routing by employee name department name or a telephone number
ndash Enhance contact information through personal IVR
Improves return on investment
ndash Reduce the number of trunks required to support incoming calls
Customer Service Manager
Optimize customer experience and business efficiencies
Serve customers in the medium of choice
Self serve options for improved accessibility
Improve call resolution with CRM integration
Capitalize on up sell opportunities with out bound dialing
Perfect forbull Desk based bull Multiple support roles main customer service
and access point to the businessbull Need quick access to internal information
Work More Effectively
slide 36Mitel | Confidential
Internal IT Department
Enterprise ManagementSolutions
Seamless Single Point Provisioning
Manage all applications users and end points
Speed Up Tasks Eliminate Repetitive Tasks
Increase Accuracy Reliability and Availability
Remote Support
24x7 health monitoring of remote Mitel platforms
Secure VPN and dialup access
Reduced service truck rolls
Improve IT service
Faster service response times
Pro-active fault resolution
Increase system availability
Mitel Application Suite
Single Server
Single Install
Consolidated Administration Across Applications and Users
Standard templates
Perfect forbull Multiple technology hats ndash voice
and databull Requires easy to install and
manage solutionsbull Has to do more with less
Business Dashboard
Optimize use of employee and system resources
Measure customer response to marketing campaigns
Monitor employee performance for operational improvement
Historical and real-time reporting
Simplified Administration
slide 37Mitel | Confidential
slide 38Mitel | Confidential
Unified CommunicatorAdvanced
slide 39Mitel | Confidential
Mitel applicationsndash AWC NuPoint Teleworker
MCD Mitel 5000
Microsoft ndash Click to call from IE Word
Outlook
ndash Calendar
ndash Contacts
IBM Lotus Notes ndash Click to dial collaborate
ndash Contacts
Other PIM integrationndash ACT
slide 40Mitel | Confidential
Integrated video conferencing and collaboration
Full HD solution
Mitel Telecollaboration Solution
Simple
Quality
Software-based Telecollaboration
Software solution priced for all customersROI
Low bandwidth and high toleranceNetwork
Optimization
slide 41Mitel | Confidential
Solution Components
HD Monitors
Speakers(for stereo or spatial sound)
Server- Video Codec- Audio Bridge- Session Controller
HD Cameras(bottom of each monitor)
slide 41Mitel | Confidential
Spatial Wideband Audio Acquisition Unit(Beam forming Mic Array)
SIP PhoneWith VoiceFirst Application
slide 42Mitel | Confidential
Desktop Portfolio
slide 43Mitel | Confidential
Leadership in Design and Functionality
slide 44Mitel | Confidential
53025304
5330
5340
5324
IP Phone Portfolio
5312
NewNew 5360
NewNew 5320
bull Dual-port two-line IP phone supports compression
bull Basic telephony amp messaging
bull Entry levelbull Self labeling bull Large displaybull 8 buttons
bull large graphics backlit displaybull 24 programmable self-
labeling keys
bull Dual-port multi-line display IP speakerphone
bull User-programmable features
bull Dual-port multi-line display IP speakerphone
bull User programmable features
bull Large graphics backlit display
bull Dual-mode protocol SIP MiNet
bull Wideband audio supportbull HTML applications toolkit
built inbull 48 programmable self-
labeling keys with one-touch access
bull Color IP phone bull HTML toolkit for
graphically rich applications
bull Touch screen includes keyboard and volume control
bull ldquoSidebarrdquo provides access to applications
bull Physical integration with a PCbull Integrated to MS Office desktopbull Provide at-a-glance contacts
Navigator
slide 45Mitel | Confidential
Mitel Live Content Creator
End User Personalized Live Rich Media Content
Workgroup Rich Media Content delivery to user community
ndash Simple content creation using standard 3rd party blogging tools
ndash On-the-fly content updates
Personalized live rich media content on the phone
slide 46Mitel | Confidential
Wireless Portfolio
slide 47Mitel | Confidential
Wireless LAN Stand
Converts a desktop phone to a wireless device
Connected to an IP phone ndash serves as an access point for 6 wireless IP phones
Connect a PC to 2nd port for wireless data access
WiredWireless
LAN
Stand as
Access Point
Wireless Client
Wireless Client
Wireless Client
Wireless Client
Wireless ClientWireless
Client
Having trouble communicating between buildings that may not be wired
slide 48Mitel | Confidential
Cordless Handset Headset for 5330 and 5340 IP phones
Improve mobility and productivity
Mobility within 100 meters range from the phone
Leader in acoustic quality
ndash DECT technology ndash higher quality voice density and less interference than Bluetooth
slide 49Mitel | Confidential
WiFi Integration
SpectraLink e340 h340 i640
ndash Full MCD platform integration
ndash Handsets can be hot desks or ACD agents Keyline support
SpectraLink 80208030 r3
ndash Direct MCD SIP integration
ndash 80211 abg support
Ascom i75
ndash Direct MCD SIP integration
App and Middleware support
ndash Messaging Location PTT
slide 50Mitel | Confidential
IP-DECT Integration
MCD Integration
ndash Feature rich SIP integration
ndash Desktop twinned via Dynamic Extension
Enterprise grade Handsets and Accessories
ndash Office Retail 5602 5603
ndash Healthcare 5604
ndash Industrial 5606 5606-Alarm
Messaging and Services
ndash Phonebook Alarms Messaging Location
ndash 3rd-party App and middleware support
slide 51Mitel | Confidential
SIP Solutions
slide 52Mitel | Confidential
Mitel Commitment to SIPIncreased Application Value Deployment Flexibility and Choice
The Promise of SIP
Standardizes VoIP communication into a single protocol
Enables vendor interoperability of traditional telephony elements
Enables standards-based application integration
Reduces costs
The Reality of SIP
Still an evolving standard
Interoperability canrsquot be assumed it needs to be tested
Mitel SIP Center of Excellence
ndash Validation of Mitel solution SIP interoperation with third-party
ndash Network devicesndash Endpointsndash Service provider network configurations
slide 53Mitel | Confidential
3300 Embedded Voice Mail
NuPoint UM
Unified Communicator
Teleworker Solution
3rd party application servers
Mitel Commitment to SIP Support
SIP Lineside Applications
Mitel MiNETSIP Dual-mode sets
SIP Phones
SIP Softphones
Wireless (WiFi and IP DECT) SIP Phones
Gateways amp Analog Adaptors
Mitel Communications Director
Service Provider Networks
ndash Softswitches
ndash Gateways
ndash Session Border Controllers
ndash Firewalls
SIP interconnect to PSTN
SIP interconnect to other PBXs
SIP Trunking
slide 54Mitel | Confidential
Net Solutions Managed Servicesand Partnerships
slide 55Mitel | Confidential
Mitel NetSolutionsreg
Wide Area Networks (CLEC Services)
Complete local long distance Internet access and complex data network offerings
Industry leading customer support
Local regional national and international solutions
Solutions include
ndash Local services ndash PSTN and SIP services
ndash WAN technologies ndash MPLS VPLS Optical Ethernet
ndash Hosted solutions ndash Network management Audio and Web collaboration
Current CLEC Certifications
Pending CLEC CertificationsRevised 2009
slide 56Mitel | Confidential
Managed Services
Differentiated program addressing total cost of ownership
Merges business applications services and support to address unique business models
End-to-end communications services and solutions from a single vendor
Ability to add and adapt to emerging technologies
Strategically connects financial and application objectives in a long term service and support relationship
ldquo For organizations seeking conservation of capital and a fixed monthly bill Mitel offers its unique managed services program ndash Gartner Grouprdquo
slide 57Mitel | Confidential
Consistent Exceptional Customer Satisfaction
Unparallel Customer Satisfaction Rate of 97
slide 58Mitel | Confidential
Mitel TotalSolution Managed Services Portfolio
Complete Sourcing Support Consulting and Financing
Convert capital cost to operational expenditure
Fixed Costs for Up to Eight Years
Simple Administration
Managed Growth
Peace of Mind
Focus on establishing your business
slide 59Mitel | Confidential
Partner Focus
HP ProCurve Best of breed networkvoice offering
Microsoft LCS to OCS to Exchange 2007 and beyond
Sun Microsystems Desktop Data Center virtualization
VMWare Expansion of virtualization market
Strategic Partners
slide 60Mitel | Confidential
Why Mitel
slide 61Mitel | Confidential
Software centricYour choice of software ndash simplifying
managementsupport
HTML amp Custom Apps
Legacy Rescue
UCAdvanced applications focus
Industry specific IP Phone html applications
IP enable outdated infrastructure without replacing any hardware
Single portal to launch apps that fit differentiated users
The MarketLeader
The Customer Benefit
Strategic Partnerships Desktop amp data center virtualization amp OCS Sametime integration
slide 62Mitel | Confidential
Why Mitel
Our global customer base spans multiple industry sectors
slide 63Mitel | Confidential
MOTOROLA
Why Mitel
slide 64Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The Mitel solution is very flexible and provides us with the framework to deploy applications in the futureldquo
We now deliver an exceptional service and have been able to expand by the planned 50 without it impacting on customer serviceldquo
The Mitel system has been in place for about two years - It just worksldquo
We run a small but dynamic business and Mitels IP technology and Teleworker solution stretch across the globe with us
N Mackrill CEO
CommonTime
S Saunders VP Corporate Operations
Carlson Wagonlit Travel
We used to spend nearly $18000 each quarter on service calls With Mitel we have even been able to scale back our IT support by one headcount due to the remote management featuresldquo
S RigbyOperations Director
Broker Assistance Limited
This system is efficient we get up to 90 of the calls to the right desk with the correct record on-screen as the calls are answeredldquo
M SharpPractice Manager
Northgate Medical Centre
C GibbonsInformation Systems Manager
Appliance SmartD ThomasIT Administrator
Quirk Auto Dealers
slide 65Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The rollout has been so successful in Europe that the Mitel product set has become our global standardrdquo
We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safetyldquo
ldquoMitel rose above the competition with a solution that is scalable and cost-effectiveldquo
ldquoWithout Mitelrsquos thorough understanding of our needs Irsquom not sure we would have seen this project to through to the end
S Senicourt Director of Telecommunications
AuchanG Schrils VP Technology and Services
Intercontinental Hotels Group
ldquoWith Mitelrsquos IP Solution we have converged and future-proofed our voice and data networks while delivering a wide range of hospitality-specific telephony featureshelliprdquo
R W RuncieCIO
CPS
ldquoAfter careful analysis we new Mitelrsquos solution was the only one that could do the jobldquo
L JohanssonManager of IP Telephony ServicesMedQuist
N WrightTelecommunications Manager
SSA Global
D ZimmermanCIO
Arbyrsquos Restaurant Group Inc
ldquoMitels attack into larger enterprise environments has yielded positive contact
center results The company reports that in FY 2009 (which ends June 30)
they sold three times as many contact centers of over 150 seats as they did in
FY 2008rdquo ~Sheila McGee-Smith McGee-Smith Analytics No Jitter The Mitel (Contact Center)
Story June 29 2009
Mitel was the first to announce virtualizing real-time voice applications to
leverage industry standard servers based on its relationship with VMWareldquo
~ Blair Pleasant COMMfusion No Jitter - Its A Mad Mad Virtual World Oct 21 2009
A plethora of advanced UC and collaboration solutions offered by communication
vendors are looking to address the same business needs and challenges Yet Mitel
has remained at the forefront of technology innovation hellip the integration of video
conferencing with collaboration (file sharing etc) is a valuable feature that
provides users with a more comprehensive collaborative experienceldquo ~ Elka Popova
Frost amp Sullivan Mitel Enhances its UC and Collaboration Portfolio Sep 23 2009
slide 66Mitel | Confidential
Mitel has a good vision of where its going and over time I think well see it play a much bigger role in the evolution of the telecom sector than Nortelldquo Zeus Kerravala Yankee Group
Mitelrsquos strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market Gartner
ldquoGiven that UC has been central to Mitelrsquos value proposition for several years while many segment competitors have only incorporated it into their positioning over the past 18 months the business-driven benefits resulting from these applications remain key differentiatorsrdquo ~ Intellicom Analytics July 2008
slide 67Mitel | Confidential
Thank you
Rylan Harrisrylan_harrismitelcom240-387-4559
- Mitel Corporate Overview
- About Us
- Mitel Global Market Share
- Slide 4
- Slide 5
- Market Share ndash United States SMB IP Telephony Lines Shipped 2008
- Increased Market Share
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Business Challenges
- Mitel Driving New Approaches to Growth
- Slide 14
- Mitel Business Communications Leadership Developing the Future
- Mitel Communications Director ndash Your Platform of Choice
- Mitel Communications Directorndash Your Platform of Choice
- Mitel 5000 CP ndash Your Platform of Choice
- Slide 19
- Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
- Slide 21
- Data Center Virtualization Consolidation
- Mitel and VMware Partnership
- Virtualization of Mitel Applications
- Slide 25
- Mitel Applications Suite Business Communications Made Simple
- Mitel Applications Suite Hitting the SMB ldquoSuiterdquo Spot
- Driving Strong Customer Attachment
- Mitel Border Gateway
- Solutions Tailored to Fit Your Needs
- Senior Executives Sales
- New Dynamic Extension ndash Now even easier
- Knowledge Workers
- Customer Service and Support
- Office Administrator Receptionist
- Internal IT Department
- Slide 37
- Unified Communicator Advanced
- Slide 39
- Mitel Telecollaboration Solution
- Solution Components
- Slide 42
- Leadership in Design and Functionality
- IP Phone Portfolio
- Mitel Live Content Creator
- Slide 46
- Wireless LAN Stand
- Cordless Handset Headset for 5330 and 5340 IP phones
- WiFi Integration
- IP-DECT Integration
- Slide 51
- Mitel Commitment to SIP Increased Application Value Deployment Flexibility and Choice
- Mitel Commitment to SIP Support
- Slide 54
- Mitel NetSolutionsreg Wide Area Networks (CLEC Services)
- Managed Services
- Consistent Exceptional Customer Satisfaction
- Mitel TotalSolution Managed Services Portfolio
- Strategic Partners
- Slide 60
- Slide 61
- Why Mitel
- Why Mitel
- What CUSTOMERS are ldquoSaying helliprdquo
- Slide 65
- Slide 66
- Slide 67
- Thank you Rylan Harris rylan_harrismitelcom 240-387-4559
-
slide 28Mitel | Confidential
Driving Strong Customer Attachment
Witnessed a 20 application attachment rate relative to the Mitel Communications Director (MCD)
Audio amp Web Conferencing and NuPoint UM leading the way
MAS attachment rate over past year
0
2
4
6
8
10
12
14
16
18
20
2Q08 3Q08 4Q08 1Q09 2Q09
slide 29Mitel | Confidential
Mitel Border Gateway
Consolidated multi-service server
Secure trusted connectivity between LAN and Public Internet
Allows Mitel IP-PBX to work seamlessly behind company firewall
Turns any phone in to a teleworker
Customer collaboration
Home Remote office
Road Warrior
Off-site Contact Center Agent
Corporate LANWAN
Public Internet
SIP Service Provider
Mitel Border Gateway
Teleworker Service
SIP Trunk Proxy Service
Application Web Proxy Service
Ensure the deployment of secure external and internal workspaces
slide 30Mitel | Confidential
Solutions Tailored to Fit Your Needs
On-site Service amp SupportNeed to work both inside or outside of the corporate network (customer site supplier office warehouse)
Office Administrator Customer ServiceMultiple support roles main customer service and access point to the business
Constantly on the go work 24x7 require immediate access to corporate customer supplier information
Knowledge Worker ManagerRemote Home OfficeMulti-tasking work from home after hours to support global requirements
IT ManagerMultiple technology hats ndash voice and data requires easy to install and manage solutions do more with less
Senior Executive
SalesNeed to work both inside or outside of the corporate network (customer site)
slide 31Mitel | Confidential
Senior Executives Sales
Perfect forbull Out of the office 90 of the timebull Requires real time access to
corporate databull Need to communicate with
knowledge workers partners customers 24x7
NuPoint Unified Messaging Ability to pick up messages
while on the go
One common solution
ndash Unified messaging enhanced voice features and text to speech
ndash Microsoft integration
ndash Inbound and outbound fax
UC Mobile Client Single point of contact single
voicemail
Turn a mobile device in to a business extension with 4 or 5 digit dialing mobile contacts dialing
PBX Feature GUI
Remote user management
Seamlessly transfer call from mobile to desk phone with a single key
Significantly reduce wireless long distance costs
One Connection No Limits
slide 32Mitel | Confidential
New Dynamic Extension ndash Now even easier
Available with MCD 41
ndash Enhanced mobile outbound dialing with auto authentication and call back validation
How it works
ndash Put an ldquoXrsquo before all your business calls from BlackBerryreg devices with Smart Dialing feature configured
ndash Select business contact
ndash You are connected
ndash Call back validation optional
ndash Make another call from corporate network when done
slide 33Mitel | Confidential
Knowledge Workers
Teleworker
Increase employee availability and company accessibility
ndash Extend pbx to remote home offices to enable flexible work
ndash Use a standard Mitel IP phone or Mitel Unified Communicator Advanced Soft phone
Reduce mobile and long distance phone charges for teleworkers
Secure
ndash NO VPN requirement
Unified CommunicatorAdvanced
Desktop client soft phone
Get to business over distance
ndash Presence video collab web collab single point of communication on the desktop
Open Integration with Microsoft IBM Lotus plus open API
Audio and WebConferencing
Reduce travel time and expenses
Eliminate costly hosted services expenses
Share sensitive information in a secure workspace
Track and bill client calls
Mitel IP Unified Client for Sun Raytrade
Seamless Mobility
Simplified Management
Lowered TCO
Enhanced Reliability
Freedom to Collaborate From Anywhere
Perfect forbull Predominately office based ndash a corridor warriorbull National and international travel likelybull Multi-tasking work off-site or after hours bull Need immediate communications with individuals or
groups internal and external
slide 34Mitel | Confidential
Customer Service and Support
Contact CenterSolutions
Build customer relationships
Drive agent and supervisor productivity
Optimize contact center operations with historical and real-time reporting Perfect for
bull Desk based but not necessarily office site basedbull Need to access internal resources and customer
information quickly
Increase Customer Satisfaction
slide 35Mitel | Confidential
Office Administrator Receptionist
Speech Auto Attendant
Facilitate 24 x 7 access to information
ndash Routing by employee name department name or a telephone number
ndash Enhance contact information through personal IVR
Improves return on investment
ndash Reduce the number of trunks required to support incoming calls
Customer Service Manager
Optimize customer experience and business efficiencies
Serve customers in the medium of choice
Self serve options for improved accessibility
Improve call resolution with CRM integration
Capitalize on up sell opportunities with out bound dialing
Perfect forbull Desk based bull Multiple support roles main customer service
and access point to the businessbull Need quick access to internal information
Work More Effectively
slide 36Mitel | Confidential
Internal IT Department
Enterprise ManagementSolutions
Seamless Single Point Provisioning
Manage all applications users and end points
Speed Up Tasks Eliminate Repetitive Tasks
Increase Accuracy Reliability and Availability
Remote Support
24x7 health monitoring of remote Mitel platforms
Secure VPN and dialup access
Reduced service truck rolls
Improve IT service
Faster service response times
Pro-active fault resolution
Increase system availability
Mitel Application Suite
Single Server
Single Install
Consolidated Administration Across Applications and Users
Standard templates
Perfect forbull Multiple technology hats ndash voice
and databull Requires easy to install and
manage solutionsbull Has to do more with less
Business Dashboard
Optimize use of employee and system resources
Measure customer response to marketing campaigns
Monitor employee performance for operational improvement
Historical and real-time reporting
Simplified Administration
slide 37Mitel | Confidential
slide 38Mitel | Confidential
Unified CommunicatorAdvanced
slide 39Mitel | Confidential
Mitel applicationsndash AWC NuPoint Teleworker
MCD Mitel 5000
Microsoft ndash Click to call from IE Word
Outlook
ndash Calendar
ndash Contacts
IBM Lotus Notes ndash Click to dial collaborate
ndash Contacts
Other PIM integrationndash ACT
slide 40Mitel | Confidential
Integrated video conferencing and collaboration
Full HD solution
Mitel Telecollaboration Solution
Simple
Quality
Software-based Telecollaboration
Software solution priced for all customersROI
Low bandwidth and high toleranceNetwork
Optimization
slide 41Mitel | Confidential
Solution Components
HD Monitors
Speakers(for stereo or spatial sound)
Server- Video Codec- Audio Bridge- Session Controller
HD Cameras(bottom of each monitor)
slide 41Mitel | Confidential
Spatial Wideband Audio Acquisition Unit(Beam forming Mic Array)
SIP PhoneWith VoiceFirst Application
slide 42Mitel | Confidential
Desktop Portfolio
slide 43Mitel | Confidential
Leadership in Design and Functionality
slide 44Mitel | Confidential
53025304
5330
5340
5324
IP Phone Portfolio
5312
NewNew 5360
NewNew 5320
bull Dual-port two-line IP phone supports compression
bull Basic telephony amp messaging
bull Entry levelbull Self labeling bull Large displaybull 8 buttons
bull large graphics backlit displaybull 24 programmable self-
labeling keys
bull Dual-port multi-line display IP speakerphone
bull User-programmable features
bull Dual-port multi-line display IP speakerphone
bull User programmable features
bull Large graphics backlit display
bull Dual-mode protocol SIP MiNet
bull Wideband audio supportbull HTML applications toolkit
built inbull 48 programmable self-
labeling keys with one-touch access
bull Color IP phone bull HTML toolkit for
graphically rich applications
bull Touch screen includes keyboard and volume control
bull ldquoSidebarrdquo provides access to applications
bull Physical integration with a PCbull Integrated to MS Office desktopbull Provide at-a-glance contacts
Navigator
slide 45Mitel | Confidential
Mitel Live Content Creator
End User Personalized Live Rich Media Content
Workgroup Rich Media Content delivery to user community
ndash Simple content creation using standard 3rd party blogging tools
ndash On-the-fly content updates
Personalized live rich media content on the phone
slide 46Mitel | Confidential
Wireless Portfolio
slide 47Mitel | Confidential
Wireless LAN Stand
Converts a desktop phone to a wireless device
Connected to an IP phone ndash serves as an access point for 6 wireless IP phones
Connect a PC to 2nd port for wireless data access
WiredWireless
LAN
Stand as
Access Point
Wireless Client
Wireless Client
Wireless Client
Wireless Client
Wireless ClientWireless
Client
Having trouble communicating between buildings that may not be wired
slide 48Mitel | Confidential
Cordless Handset Headset for 5330 and 5340 IP phones
Improve mobility and productivity
Mobility within 100 meters range from the phone
Leader in acoustic quality
ndash DECT technology ndash higher quality voice density and less interference than Bluetooth
slide 49Mitel | Confidential
WiFi Integration
SpectraLink e340 h340 i640
ndash Full MCD platform integration
ndash Handsets can be hot desks or ACD agents Keyline support
SpectraLink 80208030 r3
ndash Direct MCD SIP integration
ndash 80211 abg support
Ascom i75
ndash Direct MCD SIP integration
App and Middleware support
ndash Messaging Location PTT
slide 50Mitel | Confidential
IP-DECT Integration
MCD Integration
ndash Feature rich SIP integration
ndash Desktop twinned via Dynamic Extension
Enterprise grade Handsets and Accessories
ndash Office Retail 5602 5603
ndash Healthcare 5604
ndash Industrial 5606 5606-Alarm
Messaging and Services
ndash Phonebook Alarms Messaging Location
ndash 3rd-party App and middleware support
slide 51Mitel | Confidential
SIP Solutions
slide 52Mitel | Confidential
Mitel Commitment to SIPIncreased Application Value Deployment Flexibility and Choice
The Promise of SIP
Standardizes VoIP communication into a single protocol
Enables vendor interoperability of traditional telephony elements
Enables standards-based application integration
Reduces costs
The Reality of SIP
Still an evolving standard
Interoperability canrsquot be assumed it needs to be tested
Mitel SIP Center of Excellence
ndash Validation of Mitel solution SIP interoperation with third-party
ndash Network devicesndash Endpointsndash Service provider network configurations
slide 53Mitel | Confidential
3300 Embedded Voice Mail
NuPoint UM
Unified Communicator
Teleworker Solution
3rd party application servers
Mitel Commitment to SIP Support
SIP Lineside Applications
Mitel MiNETSIP Dual-mode sets
SIP Phones
SIP Softphones
Wireless (WiFi and IP DECT) SIP Phones
Gateways amp Analog Adaptors
Mitel Communications Director
Service Provider Networks
ndash Softswitches
ndash Gateways
ndash Session Border Controllers
ndash Firewalls
SIP interconnect to PSTN
SIP interconnect to other PBXs
SIP Trunking
slide 54Mitel | Confidential
Net Solutions Managed Servicesand Partnerships
slide 55Mitel | Confidential
Mitel NetSolutionsreg
Wide Area Networks (CLEC Services)
Complete local long distance Internet access and complex data network offerings
Industry leading customer support
Local regional national and international solutions
Solutions include
ndash Local services ndash PSTN and SIP services
ndash WAN technologies ndash MPLS VPLS Optical Ethernet
ndash Hosted solutions ndash Network management Audio and Web collaboration
Current CLEC Certifications
Pending CLEC CertificationsRevised 2009
slide 56Mitel | Confidential
Managed Services
Differentiated program addressing total cost of ownership
Merges business applications services and support to address unique business models
End-to-end communications services and solutions from a single vendor
Ability to add and adapt to emerging technologies
Strategically connects financial and application objectives in a long term service and support relationship
ldquo For organizations seeking conservation of capital and a fixed monthly bill Mitel offers its unique managed services program ndash Gartner Grouprdquo
slide 57Mitel | Confidential
Consistent Exceptional Customer Satisfaction
Unparallel Customer Satisfaction Rate of 97
slide 58Mitel | Confidential
Mitel TotalSolution Managed Services Portfolio
Complete Sourcing Support Consulting and Financing
Convert capital cost to operational expenditure
Fixed Costs for Up to Eight Years
Simple Administration
Managed Growth
Peace of Mind
Focus on establishing your business
slide 59Mitel | Confidential
Partner Focus
HP ProCurve Best of breed networkvoice offering
Microsoft LCS to OCS to Exchange 2007 and beyond
Sun Microsystems Desktop Data Center virtualization
VMWare Expansion of virtualization market
Strategic Partners
slide 60Mitel | Confidential
Why Mitel
slide 61Mitel | Confidential
Software centricYour choice of software ndash simplifying
managementsupport
HTML amp Custom Apps
Legacy Rescue
UCAdvanced applications focus
Industry specific IP Phone html applications
IP enable outdated infrastructure without replacing any hardware
Single portal to launch apps that fit differentiated users
The MarketLeader
The Customer Benefit
Strategic Partnerships Desktop amp data center virtualization amp OCS Sametime integration
slide 62Mitel | Confidential
Why Mitel
Our global customer base spans multiple industry sectors
slide 63Mitel | Confidential
MOTOROLA
Why Mitel
slide 64Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The Mitel solution is very flexible and provides us with the framework to deploy applications in the futureldquo
We now deliver an exceptional service and have been able to expand by the planned 50 without it impacting on customer serviceldquo
The Mitel system has been in place for about two years - It just worksldquo
We run a small but dynamic business and Mitels IP technology and Teleworker solution stretch across the globe with us
N Mackrill CEO
CommonTime
S Saunders VP Corporate Operations
Carlson Wagonlit Travel
We used to spend nearly $18000 each quarter on service calls With Mitel we have even been able to scale back our IT support by one headcount due to the remote management featuresldquo
S RigbyOperations Director
Broker Assistance Limited
This system is efficient we get up to 90 of the calls to the right desk with the correct record on-screen as the calls are answeredldquo
M SharpPractice Manager
Northgate Medical Centre
C GibbonsInformation Systems Manager
Appliance SmartD ThomasIT Administrator
Quirk Auto Dealers
slide 65Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The rollout has been so successful in Europe that the Mitel product set has become our global standardrdquo
We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safetyldquo
ldquoMitel rose above the competition with a solution that is scalable and cost-effectiveldquo
ldquoWithout Mitelrsquos thorough understanding of our needs Irsquom not sure we would have seen this project to through to the end
S Senicourt Director of Telecommunications
AuchanG Schrils VP Technology and Services
Intercontinental Hotels Group
ldquoWith Mitelrsquos IP Solution we have converged and future-proofed our voice and data networks while delivering a wide range of hospitality-specific telephony featureshelliprdquo
R W RuncieCIO
CPS
ldquoAfter careful analysis we new Mitelrsquos solution was the only one that could do the jobldquo
L JohanssonManager of IP Telephony ServicesMedQuist
N WrightTelecommunications Manager
SSA Global
D ZimmermanCIO
Arbyrsquos Restaurant Group Inc
ldquoMitels attack into larger enterprise environments has yielded positive contact
center results The company reports that in FY 2009 (which ends June 30)
they sold three times as many contact centers of over 150 seats as they did in
FY 2008rdquo ~Sheila McGee-Smith McGee-Smith Analytics No Jitter The Mitel (Contact Center)
Story June 29 2009
Mitel was the first to announce virtualizing real-time voice applications to
leverage industry standard servers based on its relationship with VMWareldquo
~ Blair Pleasant COMMfusion No Jitter - Its A Mad Mad Virtual World Oct 21 2009
A plethora of advanced UC and collaboration solutions offered by communication
vendors are looking to address the same business needs and challenges Yet Mitel
has remained at the forefront of technology innovation hellip the integration of video
conferencing with collaboration (file sharing etc) is a valuable feature that
provides users with a more comprehensive collaborative experienceldquo ~ Elka Popova
Frost amp Sullivan Mitel Enhances its UC and Collaboration Portfolio Sep 23 2009
slide 66Mitel | Confidential
Mitel has a good vision of where its going and over time I think well see it play a much bigger role in the evolution of the telecom sector than Nortelldquo Zeus Kerravala Yankee Group
Mitelrsquos strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market Gartner
ldquoGiven that UC has been central to Mitelrsquos value proposition for several years while many segment competitors have only incorporated it into their positioning over the past 18 months the business-driven benefits resulting from these applications remain key differentiatorsrdquo ~ Intellicom Analytics July 2008
slide 67Mitel | Confidential
Thank you
Rylan Harrisrylan_harrismitelcom240-387-4559
- Mitel Corporate Overview
- About Us
- Mitel Global Market Share
- Slide 4
- Slide 5
- Market Share ndash United States SMB IP Telephony Lines Shipped 2008
- Increased Market Share
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Business Challenges
- Mitel Driving New Approaches to Growth
- Slide 14
- Mitel Business Communications Leadership Developing the Future
- Mitel Communications Director ndash Your Platform of Choice
- Mitel Communications Directorndash Your Platform of Choice
- Mitel 5000 CP ndash Your Platform of Choice
- Slide 19
- Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
- Slide 21
- Data Center Virtualization Consolidation
- Mitel and VMware Partnership
- Virtualization of Mitel Applications
- Slide 25
- Mitel Applications Suite Business Communications Made Simple
- Mitel Applications Suite Hitting the SMB ldquoSuiterdquo Spot
- Driving Strong Customer Attachment
- Mitel Border Gateway
- Solutions Tailored to Fit Your Needs
- Senior Executives Sales
- New Dynamic Extension ndash Now even easier
- Knowledge Workers
- Customer Service and Support
- Office Administrator Receptionist
- Internal IT Department
- Slide 37
- Unified Communicator Advanced
- Slide 39
- Mitel Telecollaboration Solution
- Solution Components
- Slide 42
- Leadership in Design and Functionality
- IP Phone Portfolio
- Mitel Live Content Creator
- Slide 46
- Wireless LAN Stand
- Cordless Handset Headset for 5330 and 5340 IP phones
- WiFi Integration
- IP-DECT Integration
- Slide 51
- Mitel Commitment to SIP Increased Application Value Deployment Flexibility and Choice
- Mitel Commitment to SIP Support
- Slide 54
- Mitel NetSolutionsreg Wide Area Networks (CLEC Services)
- Managed Services
- Consistent Exceptional Customer Satisfaction
- Mitel TotalSolution Managed Services Portfolio
- Strategic Partners
- Slide 60
- Slide 61
- Why Mitel
- Why Mitel
- What CUSTOMERS are ldquoSaying helliprdquo
- Slide 65
- Slide 66
- Slide 67
- Thank you Rylan Harris rylan_harrismitelcom 240-387-4559
-
slide 29Mitel | Confidential
Mitel Border Gateway
Consolidated multi-service server
Secure trusted connectivity between LAN and Public Internet
Allows Mitel IP-PBX to work seamlessly behind company firewall
Turns any phone in to a teleworker
Customer collaboration
Home Remote office
Road Warrior
Off-site Contact Center Agent
Corporate LANWAN
Public Internet
SIP Service Provider
Mitel Border Gateway
Teleworker Service
SIP Trunk Proxy Service
Application Web Proxy Service
Ensure the deployment of secure external and internal workspaces
slide 30Mitel | Confidential
Solutions Tailored to Fit Your Needs
On-site Service amp SupportNeed to work both inside or outside of the corporate network (customer site supplier office warehouse)
Office Administrator Customer ServiceMultiple support roles main customer service and access point to the business
Constantly on the go work 24x7 require immediate access to corporate customer supplier information
Knowledge Worker ManagerRemote Home OfficeMulti-tasking work from home after hours to support global requirements
IT ManagerMultiple technology hats ndash voice and data requires easy to install and manage solutions do more with less
Senior Executive
SalesNeed to work both inside or outside of the corporate network (customer site)
slide 31Mitel | Confidential
Senior Executives Sales
Perfect forbull Out of the office 90 of the timebull Requires real time access to
corporate databull Need to communicate with
knowledge workers partners customers 24x7
NuPoint Unified Messaging Ability to pick up messages
while on the go
One common solution
ndash Unified messaging enhanced voice features and text to speech
ndash Microsoft integration
ndash Inbound and outbound fax
UC Mobile Client Single point of contact single
voicemail
Turn a mobile device in to a business extension with 4 or 5 digit dialing mobile contacts dialing
PBX Feature GUI
Remote user management
Seamlessly transfer call from mobile to desk phone with a single key
Significantly reduce wireless long distance costs
One Connection No Limits
slide 32Mitel | Confidential
New Dynamic Extension ndash Now even easier
Available with MCD 41
ndash Enhanced mobile outbound dialing with auto authentication and call back validation
How it works
ndash Put an ldquoXrsquo before all your business calls from BlackBerryreg devices with Smart Dialing feature configured
ndash Select business contact
ndash You are connected
ndash Call back validation optional
ndash Make another call from corporate network when done
slide 33Mitel | Confidential
Knowledge Workers
Teleworker
Increase employee availability and company accessibility
ndash Extend pbx to remote home offices to enable flexible work
ndash Use a standard Mitel IP phone or Mitel Unified Communicator Advanced Soft phone
Reduce mobile and long distance phone charges for teleworkers
Secure
ndash NO VPN requirement
Unified CommunicatorAdvanced
Desktop client soft phone
Get to business over distance
ndash Presence video collab web collab single point of communication on the desktop
Open Integration with Microsoft IBM Lotus plus open API
Audio and WebConferencing
Reduce travel time and expenses
Eliminate costly hosted services expenses
Share sensitive information in a secure workspace
Track and bill client calls
Mitel IP Unified Client for Sun Raytrade
Seamless Mobility
Simplified Management
Lowered TCO
Enhanced Reliability
Freedom to Collaborate From Anywhere
Perfect forbull Predominately office based ndash a corridor warriorbull National and international travel likelybull Multi-tasking work off-site or after hours bull Need immediate communications with individuals or
groups internal and external
slide 34Mitel | Confidential
Customer Service and Support
Contact CenterSolutions
Build customer relationships
Drive agent and supervisor productivity
Optimize contact center operations with historical and real-time reporting Perfect for
bull Desk based but not necessarily office site basedbull Need to access internal resources and customer
information quickly
Increase Customer Satisfaction
slide 35Mitel | Confidential
Office Administrator Receptionist
Speech Auto Attendant
Facilitate 24 x 7 access to information
ndash Routing by employee name department name or a telephone number
ndash Enhance contact information through personal IVR
Improves return on investment
ndash Reduce the number of trunks required to support incoming calls
Customer Service Manager
Optimize customer experience and business efficiencies
Serve customers in the medium of choice
Self serve options for improved accessibility
Improve call resolution with CRM integration
Capitalize on up sell opportunities with out bound dialing
Perfect forbull Desk based bull Multiple support roles main customer service
and access point to the businessbull Need quick access to internal information
Work More Effectively
slide 36Mitel | Confidential
Internal IT Department
Enterprise ManagementSolutions
Seamless Single Point Provisioning
Manage all applications users and end points
Speed Up Tasks Eliminate Repetitive Tasks
Increase Accuracy Reliability and Availability
Remote Support
24x7 health monitoring of remote Mitel platforms
Secure VPN and dialup access
Reduced service truck rolls
Improve IT service
Faster service response times
Pro-active fault resolution
Increase system availability
Mitel Application Suite
Single Server
Single Install
Consolidated Administration Across Applications and Users
Standard templates
Perfect forbull Multiple technology hats ndash voice
and databull Requires easy to install and
manage solutionsbull Has to do more with less
Business Dashboard
Optimize use of employee and system resources
Measure customer response to marketing campaigns
Monitor employee performance for operational improvement
Historical and real-time reporting
Simplified Administration
slide 37Mitel | Confidential
slide 38Mitel | Confidential
Unified CommunicatorAdvanced
slide 39Mitel | Confidential
Mitel applicationsndash AWC NuPoint Teleworker
MCD Mitel 5000
Microsoft ndash Click to call from IE Word
Outlook
ndash Calendar
ndash Contacts
IBM Lotus Notes ndash Click to dial collaborate
ndash Contacts
Other PIM integrationndash ACT
slide 40Mitel | Confidential
Integrated video conferencing and collaboration
Full HD solution
Mitel Telecollaboration Solution
Simple
Quality
Software-based Telecollaboration
Software solution priced for all customersROI
Low bandwidth and high toleranceNetwork
Optimization
slide 41Mitel | Confidential
Solution Components
HD Monitors
Speakers(for stereo or spatial sound)
Server- Video Codec- Audio Bridge- Session Controller
HD Cameras(bottom of each monitor)
slide 41Mitel | Confidential
Spatial Wideband Audio Acquisition Unit(Beam forming Mic Array)
SIP PhoneWith VoiceFirst Application
slide 42Mitel | Confidential
Desktop Portfolio
slide 43Mitel | Confidential
Leadership in Design and Functionality
slide 44Mitel | Confidential
53025304
5330
5340
5324
IP Phone Portfolio
5312
NewNew 5360
NewNew 5320
bull Dual-port two-line IP phone supports compression
bull Basic telephony amp messaging
bull Entry levelbull Self labeling bull Large displaybull 8 buttons
bull large graphics backlit displaybull 24 programmable self-
labeling keys
bull Dual-port multi-line display IP speakerphone
bull User-programmable features
bull Dual-port multi-line display IP speakerphone
bull User programmable features
bull Large graphics backlit display
bull Dual-mode protocol SIP MiNet
bull Wideband audio supportbull HTML applications toolkit
built inbull 48 programmable self-
labeling keys with one-touch access
bull Color IP phone bull HTML toolkit for
graphically rich applications
bull Touch screen includes keyboard and volume control
bull ldquoSidebarrdquo provides access to applications
bull Physical integration with a PCbull Integrated to MS Office desktopbull Provide at-a-glance contacts
Navigator
slide 45Mitel | Confidential
Mitel Live Content Creator
End User Personalized Live Rich Media Content
Workgroup Rich Media Content delivery to user community
ndash Simple content creation using standard 3rd party blogging tools
ndash On-the-fly content updates
Personalized live rich media content on the phone
slide 46Mitel | Confidential
Wireless Portfolio
slide 47Mitel | Confidential
Wireless LAN Stand
Converts a desktop phone to a wireless device
Connected to an IP phone ndash serves as an access point for 6 wireless IP phones
Connect a PC to 2nd port for wireless data access
WiredWireless
LAN
Stand as
Access Point
Wireless Client
Wireless Client
Wireless Client
Wireless Client
Wireless ClientWireless
Client
Having trouble communicating between buildings that may not be wired
slide 48Mitel | Confidential
Cordless Handset Headset for 5330 and 5340 IP phones
Improve mobility and productivity
Mobility within 100 meters range from the phone
Leader in acoustic quality
ndash DECT technology ndash higher quality voice density and less interference than Bluetooth
slide 49Mitel | Confidential
WiFi Integration
SpectraLink e340 h340 i640
ndash Full MCD platform integration
ndash Handsets can be hot desks or ACD agents Keyline support
SpectraLink 80208030 r3
ndash Direct MCD SIP integration
ndash 80211 abg support
Ascom i75
ndash Direct MCD SIP integration
App and Middleware support
ndash Messaging Location PTT
slide 50Mitel | Confidential
IP-DECT Integration
MCD Integration
ndash Feature rich SIP integration
ndash Desktop twinned via Dynamic Extension
Enterprise grade Handsets and Accessories
ndash Office Retail 5602 5603
ndash Healthcare 5604
ndash Industrial 5606 5606-Alarm
Messaging and Services
ndash Phonebook Alarms Messaging Location
ndash 3rd-party App and middleware support
slide 51Mitel | Confidential
SIP Solutions
slide 52Mitel | Confidential
Mitel Commitment to SIPIncreased Application Value Deployment Flexibility and Choice
The Promise of SIP
Standardizes VoIP communication into a single protocol
Enables vendor interoperability of traditional telephony elements
Enables standards-based application integration
Reduces costs
The Reality of SIP
Still an evolving standard
Interoperability canrsquot be assumed it needs to be tested
Mitel SIP Center of Excellence
ndash Validation of Mitel solution SIP interoperation with third-party
ndash Network devicesndash Endpointsndash Service provider network configurations
slide 53Mitel | Confidential
3300 Embedded Voice Mail
NuPoint UM
Unified Communicator
Teleworker Solution
3rd party application servers
Mitel Commitment to SIP Support
SIP Lineside Applications
Mitel MiNETSIP Dual-mode sets
SIP Phones
SIP Softphones
Wireless (WiFi and IP DECT) SIP Phones
Gateways amp Analog Adaptors
Mitel Communications Director
Service Provider Networks
ndash Softswitches
ndash Gateways
ndash Session Border Controllers
ndash Firewalls
SIP interconnect to PSTN
SIP interconnect to other PBXs
SIP Trunking
slide 54Mitel | Confidential
Net Solutions Managed Servicesand Partnerships
slide 55Mitel | Confidential
Mitel NetSolutionsreg
Wide Area Networks (CLEC Services)
Complete local long distance Internet access and complex data network offerings
Industry leading customer support
Local regional national and international solutions
Solutions include
ndash Local services ndash PSTN and SIP services
ndash WAN technologies ndash MPLS VPLS Optical Ethernet
ndash Hosted solutions ndash Network management Audio and Web collaboration
Current CLEC Certifications
Pending CLEC CertificationsRevised 2009
slide 56Mitel | Confidential
Managed Services
Differentiated program addressing total cost of ownership
Merges business applications services and support to address unique business models
End-to-end communications services and solutions from a single vendor
Ability to add and adapt to emerging technologies
Strategically connects financial and application objectives in a long term service and support relationship
ldquo For organizations seeking conservation of capital and a fixed monthly bill Mitel offers its unique managed services program ndash Gartner Grouprdquo
slide 57Mitel | Confidential
Consistent Exceptional Customer Satisfaction
Unparallel Customer Satisfaction Rate of 97
slide 58Mitel | Confidential
Mitel TotalSolution Managed Services Portfolio
Complete Sourcing Support Consulting and Financing
Convert capital cost to operational expenditure
Fixed Costs for Up to Eight Years
Simple Administration
Managed Growth
Peace of Mind
Focus on establishing your business
slide 59Mitel | Confidential
Partner Focus
HP ProCurve Best of breed networkvoice offering
Microsoft LCS to OCS to Exchange 2007 and beyond
Sun Microsystems Desktop Data Center virtualization
VMWare Expansion of virtualization market
Strategic Partners
slide 60Mitel | Confidential
Why Mitel
slide 61Mitel | Confidential
Software centricYour choice of software ndash simplifying
managementsupport
HTML amp Custom Apps
Legacy Rescue
UCAdvanced applications focus
Industry specific IP Phone html applications
IP enable outdated infrastructure without replacing any hardware
Single portal to launch apps that fit differentiated users
The MarketLeader
The Customer Benefit
Strategic Partnerships Desktop amp data center virtualization amp OCS Sametime integration
slide 62Mitel | Confidential
Why Mitel
Our global customer base spans multiple industry sectors
slide 63Mitel | Confidential
MOTOROLA
Why Mitel
slide 64Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The Mitel solution is very flexible and provides us with the framework to deploy applications in the futureldquo
We now deliver an exceptional service and have been able to expand by the planned 50 without it impacting on customer serviceldquo
The Mitel system has been in place for about two years - It just worksldquo
We run a small but dynamic business and Mitels IP technology and Teleworker solution stretch across the globe with us
N Mackrill CEO
CommonTime
S Saunders VP Corporate Operations
Carlson Wagonlit Travel
We used to spend nearly $18000 each quarter on service calls With Mitel we have even been able to scale back our IT support by one headcount due to the remote management featuresldquo
S RigbyOperations Director
Broker Assistance Limited
This system is efficient we get up to 90 of the calls to the right desk with the correct record on-screen as the calls are answeredldquo
M SharpPractice Manager
Northgate Medical Centre
C GibbonsInformation Systems Manager
Appliance SmartD ThomasIT Administrator
Quirk Auto Dealers
slide 65Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The rollout has been so successful in Europe that the Mitel product set has become our global standardrdquo
We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safetyldquo
ldquoMitel rose above the competition with a solution that is scalable and cost-effectiveldquo
ldquoWithout Mitelrsquos thorough understanding of our needs Irsquom not sure we would have seen this project to through to the end
S Senicourt Director of Telecommunications
AuchanG Schrils VP Technology and Services
Intercontinental Hotels Group
ldquoWith Mitelrsquos IP Solution we have converged and future-proofed our voice and data networks while delivering a wide range of hospitality-specific telephony featureshelliprdquo
R W RuncieCIO
CPS
ldquoAfter careful analysis we new Mitelrsquos solution was the only one that could do the jobldquo
L JohanssonManager of IP Telephony ServicesMedQuist
N WrightTelecommunications Manager
SSA Global
D ZimmermanCIO
Arbyrsquos Restaurant Group Inc
ldquoMitels attack into larger enterprise environments has yielded positive contact
center results The company reports that in FY 2009 (which ends June 30)
they sold three times as many contact centers of over 150 seats as they did in
FY 2008rdquo ~Sheila McGee-Smith McGee-Smith Analytics No Jitter The Mitel (Contact Center)
Story June 29 2009
Mitel was the first to announce virtualizing real-time voice applications to
leverage industry standard servers based on its relationship with VMWareldquo
~ Blair Pleasant COMMfusion No Jitter - Its A Mad Mad Virtual World Oct 21 2009
A plethora of advanced UC and collaboration solutions offered by communication
vendors are looking to address the same business needs and challenges Yet Mitel
has remained at the forefront of technology innovation hellip the integration of video
conferencing with collaboration (file sharing etc) is a valuable feature that
provides users with a more comprehensive collaborative experienceldquo ~ Elka Popova
Frost amp Sullivan Mitel Enhances its UC and Collaboration Portfolio Sep 23 2009
slide 66Mitel | Confidential
Mitel has a good vision of where its going and over time I think well see it play a much bigger role in the evolution of the telecom sector than Nortelldquo Zeus Kerravala Yankee Group
Mitelrsquos strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market Gartner
ldquoGiven that UC has been central to Mitelrsquos value proposition for several years while many segment competitors have only incorporated it into their positioning over the past 18 months the business-driven benefits resulting from these applications remain key differentiatorsrdquo ~ Intellicom Analytics July 2008
slide 67Mitel | Confidential
Thank you
Rylan Harrisrylan_harrismitelcom240-387-4559
- Mitel Corporate Overview
- About Us
- Mitel Global Market Share
- Slide 4
- Slide 5
- Market Share ndash United States SMB IP Telephony Lines Shipped 2008
- Increased Market Share
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Business Challenges
- Mitel Driving New Approaches to Growth
- Slide 14
- Mitel Business Communications Leadership Developing the Future
- Mitel Communications Director ndash Your Platform of Choice
- Mitel Communications Directorndash Your Platform of Choice
- Mitel 5000 CP ndash Your Platform of Choice
- Slide 19
- Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
- Slide 21
- Data Center Virtualization Consolidation
- Mitel and VMware Partnership
- Virtualization of Mitel Applications
- Slide 25
- Mitel Applications Suite Business Communications Made Simple
- Mitel Applications Suite Hitting the SMB ldquoSuiterdquo Spot
- Driving Strong Customer Attachment
- Mitel Border Gateway
- Solutions Tailored to Fit Your Needs
- Senior Executives Sales
- New Dynamic Extension ndash Now even easier
- Knowledge Workers
- Customer Service and Support
- Office Administrator Receptionist
- Internal IT Department
- Slide 37
- Unified Communicator Advanced
- Slide 39
- Mitel Telecollaboration Solution
- Solution Components
- Slide 42
- Leadership in Design and Functionality
- IP Phone Portfolio
- Mitel Live Content Creator
- Slide 46
- Wireless LAN Stand
- Cordless Handset Headset for 5330 and 5340 IP phones
- WiFi Integration
- IP-DECT Integration
- Slide 51
- Mitel Commitment to SIP Increased Application Value Deployment Flexibility and Choice
- Mitel Commitment to SIP Support
- Slide 54
- Mitel NetSolutionsreg Wide Area Networks (CLEC Services)
- Managed Services
- Consistent Exceptional Customer Satisfaction
- Mitel TotalSolution Managed Services Portfolio
- Strategic Partners
- Slide 60
- Slide 61
- Why Mitel
- Why Mitel
- What CUSTOMERS are ldquoSaying helliprdquo
- Slide 65
- Slide 66
- Slide 67
- Thank you Rylan Harris rylan_harrismitelcom 240-387-4559
-
slide 30Mitel | Confidential
Solutions Tailored to Fit Your Needs
On-site Service amp SupportNeed to work both inside or outside of the corporate network (customer site supplier office warehouse)
Office Administrator Customer ServiceMultiple support roles main customer service and access point to the business
Constantly on the go work 24x7 require immediate access to corporate customer supplier information
Knowledge Worker ManagerRemote Home OfficeMulti-tasking work from home after hours to support global requirements
IT ManagerMultiple technology hats ndash voice and data requires easy to install and manage solutions do more with less
Senior Executive
SalesNeed to work both inside or outside of the corporate network (customer site)
slide 31Mitel | Confidential
Senior Executives Sales
Perfect forbull Out of the office 90 of the timebull Requires real time access to
corporate databull Need to communicate with
knowledge workers partners customers 24x7
NuPoint Unified Messaging Ability to pick up messages
while on the go
One common solution
ndash Unified messaging enhanced voice features and text to speech
ndash Microsoft integration
ndash Inbound and outbound fax
UC Mobile Client Single point of contact single
voicemail
Turn a mobile device in to a business extension with 4 or 5 digit dialing mobile contacts dialing
PBX Feature GUI
Remote user management
Seamlessly transfer call from mobile to desk phone with a single key
Significantly reduce wireless long distance costs
One Connection No Limits
slide 32Mitel | Confidential
New Dynamic Extension ndash Now even easier
Available with MCD 41
ndash Enhanced mobile outbound dialing with auto authentication and call back validation
How it works
ndash Put an ldquoXrsquo before all your business calls from BlackBerryreg devices with Smart Dialing feature configured
ndash Select business contact
ndash You are connected
ndash Call back validation optional
ndash Make another call from corporate network when done
slide 33Mitel | Confidential
Knowledge Workers
Teleworker
Increase employee availability and company accessibility
ndash Extend pbx to remote home offices to enable flexible work
ndash Use a standard Mitel IP phone or Mitel Unified Communicator Advanced Soft phone
Reduce mobile and long distance phone charges for teleworkers
Secure
ndash NO VPN requirement
Unified CommunicatorAdvanced
Desktop client soft phone
Get to business over distance
ndash Presence video collab web collab single point of communication on the desktop
Open Integration with Microsoft IBM Lotus plus open API
Audio and WebConferencing
Reduce travel time and expenses
Eliminate costly hosted services expenses
Share sensitive information in a secure workspace
Track and bill client calls
Mitel IP Unified Client for Sun Raytrade
Seamless Mobility
Simplified Management
Lowered TCO
Enhanced Reliability
Freedom to Collaborate From Anywhere
Perfect forbull Predominately office based ndash a corridor warriorbull National and international travel likelybull Multi-tasking work off-site or after hours bull Need immediate communications with individuals or
groups internal and external
slide 34Mitel | Confidential
Customer Service and Support
Contact CenterSolutions
Build customer relationships
Drive agent and supervisor productivity
Optimize contact center operations with historical and real-time reporting Perfect for
bull Desk based but not necessarily office site basedbull Need to access internal resources and customer
information quickly
Increase Customer Satisfaction
slide 35Mitel | Confidential
Office Administrator Receptionist
Speech Auto Attendant
Facilitate 24 x 7 access to information
ndash Routing by employee name department name or a telephone number
ndash Enhance contact information through personal IVR
Improves return on investment
ndash Reduce the number of trunks required to support incoming calls
Customer Service Manager
Optimize customer experience and business efficiencies
Serve customers in the medium of choice
Self serve options for improved accessibility
Improve call resolution with CRM integration
Capitalize on up sell opportunities with out bound dialing
Perfect forbull Desk based bull Multiple support roles main customer service
and access point to the businessbull Need quick access to internal information
Work More Effectively
slide 36Mitel | Confidential
Internal IT Department
Enterprise ManagementSolutions
Seamless Single Point Provisioning
Manage all applications users and end points
Speed Up Tasks Eliminate Repetitive Tasks
Increase Accuracy Reliability and Availability
Remote Support
24x7 health monitoring of remote Mitel platforms
Secure VPN and dialup access
Reduced service truck rolls
Improve IT service
Faster service response times
Pro-active fault resolution
Increase system availability
Mitel Application Suite
Single Server
Single Install
Consolidated Administration Across Applications and Users
Standard templates
Perfect forbull Multiple technology hats ndash voice
and databull Requires easy to install and
manage solutionsbull Has to do more with less
Business Dashboard
Optimize use of employee and system resources
Measure customer response to marketing campaigns
Monitor employee performance for operational improvement
Historical and real-time reporting
Simplified Administration
slide 37Mitel | Confidential
slide 38Mitel | Confidential
Unified CommunicatorAdvanced
slide 39Mitel | Confidential
Mitel applicationsndash AWC NuPoint Teleworker
MCD Mitel 5000
Microsoft ndash Click to call from IE Word
Outlook
ndash Calendar
ndash Contacts
IBM Lotus Notes ndash Click to dial collaborate
ndash Contacts
Other PIM integrationndash ACT
slide 40Mitel | Confidential
Integrated video conferencing and collaboration
Full HD solution
Mitel Telecollaboration Solution
Simple
Quality
Software-based Telecollaboration
Software solution priced for all customersROI
Low bandwidth and high toleranceNetwork
Optimization
slide 41Mitel | Confidential
Solution Components
HD Monitors
Speakers(for stereo or spatial sound)
Server- Video Codec- Audio Bridge- Session Controller
HD Cameras(bottom of each monitor)
slide 41Mitel | Confidential
Spatial Wideband Audio Acquisition Unit(Beam forming Mic Array)
SIP PhoneWith VoiceFirst Application
slide 42Mitel | Confidential
Desktop Portfolio
slide 43Mitel | Confidential
Leadership in Design and Functionality
slide 44Mitel | Confidential
53025304
5330
5340
5324
IP Phone Portfolio
5312
NewNew 5360
NewNew 5320
bull Dual-port two-line IP phone supports compression
bull Basic telephony amp messaging
bull Entry levelbull Self labeling bull Large displaybull 8 buttons
bull large graphics backlit displaybull 24 programmable self-
labeling keys
bull Dual-port multi-line display IP speakerphone
bull User-programmable features
bull Dual-port multi-line display IP speakerphone
bull User programmable features
bull Large graphics backlit display
bull Dual-mode protocol SIP MiNet
bull Wideband audio supportbull HTML applications toolkit
built inbull 48 programmable self-
labeling keys with one-touch access
bull Color IP phone bull HTML toolkit for
graphically rich applications
bull Touch screen includes keyboard and volume control
bull ldquoSidebarrdquo provides access to applications
bull Physical integration with a PCbull Integrated to MS Office desktopbull Provide at-a-glance contacts
Navigator
slide 45Mitel | Confidential
Mitel Live Content Creator
End User Personalized Live Rich Media Content
Workgroup Rich Media Content delivery to user community
ndash Simple content creation using standard 3rd party blogging tools
ndash On-the-fly content updates
Personalized live rich media content on the phone
slide 46Mitel | Confidential
Wireless Portfolio
slide 47Mitel | Confidential
Wireless LAN Stand
Converts a desktop phone to a wireless device
Connected to an IP phone ndash serves as an access point for 6 wireless IP phones
Connect a PC to 2nd port for wireless data access
WiredWireless
LAN
Stand as
Access Point
Wireless Client
Wireless Client
Wireless Client
Wireless Client
Wireless ClientWireless
Client
Having trouble communicating between buildings that may not be wired
slide 48Mitel | Confidential
Cordless Handset Headset for 5330 and 5340 IP phones
Improve mobility and productivity
Mobility within 100 meters range from the phone
Leader in acoustic quality
ndash DECT technology ndash higher quality voice density and less interference than Bluetooth
slide 49Mitel | Confidential
WiFi Integration
SpectraLink e340 h340 i640
ndash Full MCD platform integration
ndash Handsets can be hot desks or ACD agents Keyline support
SpectraLink 80208030 r3
ndash Direct MCD SIP integration
ndash 80211 abg support
Ascom i75
ndash Direct MCD SIP integration
App and Middleware support
ndash Messaging Location PTT
slide 50Mitel | Confidential
IP-DECT Integration
MCD Integration
ndash Feature rich SIP integration
ndash Desktop twinned via Dynamic Extension
Enterprise grade Handsets and Accessories
ndash Office Retail 5602 5603
ndash Healthcare 5604
ndash Industrial 5606 5606-Alarm
Messaging and Services
ndash Phonebook Alarms Messaging Location
ndash 3rd-party App and middleware support
slide 51Mitel | Confidential
SIP Solutions
slide 52Mitel | Confidential
Mitel Commitment to SIPIncreased Application Value Deployment Flexibility and Choice
The Promise of SIP
Standardizes VoIP communication into a single protocol
Enables vendor interoperability of traditional telephony elements
Enables standards-based application integration
Reduces costs
The Reality of SIP
Still an evolving standard
Interoperability canrsquot be assumed it needs to be tested
Mitel SIP Center of Excellence
ndash Validation of Mitel solution SIP interoperation with third-party
ndash Network devicesndash Endpointsndash Service provider network configurations
slide 53Mitel | Confidential
3300 Embedded Voice Mail
NuPoint UM
Unified Communicator
Teleworker Solution
3rd party application servers
Mitel Commitment to SIP Support
SIP Lineside Applications
Mitel MiNETSIP Dual-mode sets
SIP Phones
SIP Softphones
Wireless (WiFi and IP DECT) SIP Phones
Gateways amp Analog Adaptors
Mitel Communications Director
Service Provider Networks
ndash Softswitches
ndash Gateways
ndash Session Border Controllers
ndash Firewalls
SIP interconnect to PSTN
SIP interconnect to other PBXs
SIP Trunking
slide 54Mitel | Confidential
Net Solutions Managed Servicesand Partnerships
slide 55Mitel | Confidential
Mitel NetSolutionsreg
Wide Area Networks (CLEC Services)
Complete local long distance Internet access and complex data network offerings
Industry leading customer support
Local regional national and international solutions
Solutions include
ndash Local services ndash PSTN and SIP services
ndash WAN technologies ndash MPLS VPLS Optical Ethernet
ndash Hosted solutions ndash Network management Audio and Web collaboration
Current CLEC Certifications
Pending CLEC CertificationsRevised 2009
slide 56Mitel | Confidential
Managed Services
Differentiated program addressing total cost of ownership
Merges business applications services and support to address unique business models
End-to-end communications services and solutions from a single vendor
Ability to add and adapt to emerging technologies
Strategically connects financial and application objectives in a long term service and support relationship
ldquo For organizations seeking conservation of capital and a fixed monthly bill Mitel offers its unique managed services program ndash Gartner Grouprdquo
slide 57Mitel | Confidential
Consistent Exceptional Customer Satisfaction
Unparallel Customer Satisfaction Rate of 97
slide 58Mitel | Confidential
Mitel TotalSolution Managed Services Portfolio
Complete Sourcing Support Consulting and Financing
Convert capital cost to operational expenditure
Fixed Costs for Up to Eight Years
Simple Administration
Managed Growth
Peace of Mind
Focus on establishing your business
slide 59Mitel | Confidential
Partner Focus
HP ProCurve Best of breed networkvoice offering
Microsoft LCS to OCS to Exchange 2007 and beyond
Sun Microsystems Desktop Data Center virtualization
VMWare Expansion of virtualization market
Strategic Partners
slide 60Mitel | Confidential
Why Mitel
slide 61Mitel | Confidential
Software centricYour choice of software ndash simplifying
managementsupport
HTML amp Custom Apps
Legacy Rescue
UCAdvanced applications focus
Industry specific IP Phone html applications
IP enable outdated infrastructure without replacing any hardware
Single portal to launch apps that fit differentiated users
The MarketLeader
The Customer Benefit
Strategic Partnerships Desktop amp data center virtualization amp OCS Sametime integration
slide 62Mitel | Confidential
Why Mitel
Our global customer base spans multiple industry sectors
slide 63Mitel | Confidential
MOTOROLA
Why Mitel
slide 64Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The Mitel solution is very flexible and provides us with the framework to deploy applications in the futureldquo
We now deliver an exceptional service and have been able to expand by the planned 50 without it impacting on customer serviceldquo
The Mitel system has been in place for about two years - It just worksldquo
We run a small but dynamic business and Mitels IP technology and Teleworker solution stretch across the globe with us
N Mackrill CEO
CommonTime
S Saunders VP Corporate Operations
Carlson Wagonlit Travel
We used to spend nearly $18000 each quarter on service calls With Mitel we have even been able to scale back our IT support by one headcount due to the remote management featuresldquo
S RigbyOperations Director
Broker Assistance Limited
This system is efficient we get up to 90 of the calls to the right desk with the correct record on-screen as the calls are answeredldquo
M SharpPractice Manager
Northgate Medical Centre
C GibbonsInformation Systems Manager
Appliance SmartD ThomasIT Administrator
Quirk Auto Dealers
slide 65Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The rollout has been so successful in Europe that the Mitel product set has become our global standardrdquo
We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safetyldquo
ldquoMitel rose above the competition with a solution that is scalable and cost-effectiveldquo
ldquoWithout Mitelrsquos thorough understanding of our needs Irsquom not sure we would have seen this project to through to the end
S Senicourt Director of Telecommunications
AuchanG Schrils VP Technology and Services
Intercontinental Hotels Group
ldquoWith Mitelrsquos IP Solution we have converged and future-proofed our voice and data networks while delivering a wide range of hospitality-specific telephony featureshelliprdquo
R W RuncieCIO
CPS
ldquoAfter careful analysis we new Mitelrsquos solution was the only one that could do the jobldquo
L JohanssonManager of IP Telephony ServicesMedQuist
N WrightTelecommunications Manager
SSA Global
D ZimmermanCIO
Arbyrsquos Restaurant Group Inc
ldquoMitels attack into larger enterprise environments has yielded positive contact
center results The company reports that in FY 2009 (which ends June 30)
they sold three times as many contact centers of over 150 seats as they did in
FY 2008rdquo ~Sheila McGee-Smith McGee-Smith Analytics No Jitter The Mitel (Contact Center)
Story June 29 2009
Mitel was the first to announce virtualizing real-time voice applications to
leverage industry standard servers based on its relationship with VMWareldquo
~ Blair Pleasant COMMfusion No Jitter - Its A Mad Mad Virtual World Oct 21 2009
A plethora of advanced UC and collaboration solutions offered by communication
vendors are looking to address the same business needs and challenges Yet Mitel
has remained at the forefront of technology innovation hellip the integration of video
conferencing with collaboration (file sharing etc) is a valuable feature that
provides users with a more comprehensive collaborative experienceldquo ~ Elka Popova
Frost amp Sullivan Mitel Enhances its UC and Collaboration Portfolio Sep 23 2009
slide 66Mitel | Confidential
Mitel has a good vision of where its going and over time I think well see it play a much bigger role in the evolution of the telecom sector than Nortelldquo Zeus Kerravala Yankee Group
Mitelrsquos strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market Gartner
ldquoGiven that UC has been central to Mitelrsquos value proposition for several years while many segment competitors have only incorporated it into their positioning over the past 18 months the business-driven benefits resulting from these applications remain key differentiatorsrdquo ~ Intellicom Analytics July 2008
slide 67Mitel | Confidential
Thank you
Rylan Harrisrylan_harrismitelcom240-387-4559
- Mitel Corporate Overview
- About Us
- Mitel Global Market Share
- Slide 4
- Slide 5
- Market Share ndash United States SMB IP Telephony Lines Shipped 2008
- Increased Market Share
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Business Challenges
- Mitel Driving New Approaches to Growth
- Slide 14
- Mitel Business Communications Leadership Developing the Future
- Mitel Communications Director ndash Your Platform of Choice
- Mitel Communications Directorndash Your Platform of Choice
- Mitel 5000 CP ndash Your Platform of Choice
- Slide 19
- Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
- Slide 21
- Data Center Virtualization Consolidation
- Mitel and VMware Partnership
- Virtualization of Mitel Applications
- Slide 25
- Mitel Applications Suite Business Communications Made Simple
- Mitel Applications Suite Hitting the SMB ldquoSuiterdquo Spot
- Driving Strong Customer Attachment
- Mitel Border Gateway
- Solutions Tailored to Fit Your Needs
- Senior Executives Sales
- New Dynamic Extension ndash Now even easier
- Knowledge Workers
- Customer Service and Support
- Office Administrator Receptionist
- Internal IT Department
- Slide 37
- Unified Communicator Advanced
- Slide 39
- Mitel Telecollaboration Solution
- Solution Components
- Slide 42
- Leadership in Design and Functionality
- IP Phone Portfolio
- Mitel Live Content Creator
- Slide 46
- Wireless LAN Stand
- Cordless Handset Headset for 5330 and 5340 IP phones
- WiFi Integration
- IP-DECT Integration
- Slide 51
- Mitel Commitment to SIP Increased Application Value Deployment Flexibility and Choice
- Mitel Commitment to SIP Support
- Slide 54
- Mitel NetSolutionsreg Wide Area Networks (CLEC Services)
- Managed Services
- Consistent Exceptional Customer Satisfaction
- Mitel TotalSolution Managed Services Portfolio
- Strategic Partners
- Slide 60
- Slide 61
- Why Mitel
- Why Mitel
- What CUSTOMERS are ldquoSaying helliprdquo
- Slide 65
- Slide 66
- Slide 67
- Thank you Rylan Harris rylan_harrismitelcom 240-387-4559
-
slide 31Mitel | Confidential
Senior Executives Sales
Perfect forbull Out of the office 90 of the timebull Requires real time access to
corporate databull Need to communicate with
knowledge workers partners customers 24x7
NuPoint Unified Messaging Ability to pick up messages
while on the go
One common solution
ndash Unified messaging enhanced voice features and text to speech
ndash Microsoft integration
ndash Inbound and outbound fax
UC Mobile Client Single point of contact single
voicemail
Turn a mobile device in to a business extension with 4 or 5 digit dialing mobile contacts dialing
PBX Feature GUI
Remote user management
Seamlessly transfer call from mobile to desk phone with a single key
Significantly reduce wireless long distance costs
One Connection No Limits
slide 32Mitel | Confidential
New Dynamic Extension ndash Now even easier
Available with MCD 41
ndash Enhanced mobile outbound dialing with auto authentication and call back validation
How it works
ndash Put an ldquoXrsquo before all your business calls from BlackBerryreg devices with Smart Dialing feature configured
ndash Select business contact
ndash You are connected
ndash Call back validation optional
ndash Make another call from corporate network when done
slide 33Mitel | Confidential
Knowledge Workers
Teleworker
Increase employee availability and company accessibility
ndash Extend pbx to remote home offices to enable flexible work
ndash Use a standard Mitel IP phone or Mitel Unified Communicator Advanced Soft phone
Reduce mobile and long distance phone charges for teleworkers
Secure
ndash NO VPN requirement
Unified CommunicatorAdvanced
Desktop client soft phone
Get to business over distance
ndash Presence video collab web collab single point of communication on the desktop
Open Integration with Microsoft IBM Lotus plus open API
Audio and WebConferencing
Reduce travel time and expenses
Eliminate costly hosted services expenses
Share sensitive information in a secure workspace
Track and bill client calls
Mitel IP Unified Client for Sun Raytrade
Seamless Mobility
Simplified Management
Lowered TCO
Enhanced Reliability
Freedom to Collaborate From Anywhere
Perfect forbull Predominately office based ndash a corridor warriorbull National and international travel likelybull Multi-tasking work off-site or after hours bull Need immediate communications with individuals or
groups internal and external
slide 34Mitel | Confidential
Customer Service and Support
Contact CenterSolutions
Build customer relationships
Drive agent and supervisor productivity
Optimize contact center operations with historical and real-time reporting Perfect for
bull Desk based but not necessarily office site basedbull Need to access internal resources and customer
information quickly
Increase Customer Satisfaction
slide 35Mitel | Confidential
Office Administrator Receptionist
Speech Auto Attendant
Facilitate 24 x 7 access to information
ndash Routing by employee name department name or a telephone number
ndash Enhance contact information through personal IVR
Improves return on investment
ndash Reduce the number of trunks required to support incoming calls
Customer Service Manager
Optimize customer experience and business efficiencies
Serve customers in the medium of choice
Self serve options for improved accessibility
Improve call resolution with CRM integration
Capitalize on up sell opportunities with out bound dialing
Perfect forbull Desk based bull Multiple support roles main customer service
and access point to the businessbull Need quick access to internal information
Work More Effectively
slide 36Mitel | Confidential
Internal IT Department
Enterprise ManagementSolutions
Seamless Single Point Provisioning
Manage all applications users and end points
Speed Up Tasks Eliminate Repetitive Tasks
Increase Accuracy Reliability and Availability
Remote Support
24x7 health monitoring of remote Mitel platforms
Secure VPN and dialup access
Reduced service truck rolls
Improve IT service
Faster service response times
Pro-active fault resolution
Increase system availability
Mitel Application Suite
Single Server
Single Install
Consolidated Administration Across Applications and Users
Standard templates
Perfect forbull Multiple technology hats ndash voice
and databull Requires easy to install and
manage solutionsbull Has to do more with less
Business Dashboard
Optimize use of employee and system resources
Measure customer response to marketing campaigns
Monitor employee performance for operational improvement
Historical and real-time reporting
Simplified Administration
slide 37Mitel | Confidential
slide 38Mitel | Confidential
Unified CommunicatorAdvanced
slide 39Mitel | Confidential
Mitel applicationsndash AWC NuPoint Teleworker
MCD Mitel 5000
Microsoft ndash Click to call from IE Word
Outlook
ndash Calendar
ndash Contacts
IBM Lotus Notes ndash Click to dial collaborate
ndash Contacts
Other PIM integrationndash ACT
slide 40Mitel | Confidential
Integrated video conferencing and collaboration
Full HD solution
Mitel Telecollaboration Solution
Simple
Quality
Software-based Telecollaboration
Software solution priced for all customersROI
Low bandwidth and high toleranceNetwork
Optimization
slide 41Mitel | Confidential
Solution Components
HD Monitors
Speakers(for stereo or spatial sound)
Server- Video Codec- Audio Bridge- Session Controller
HD Cameras(bottom of each monitor)
slide 41Mitel | Confidential
Spatial Wideband Audio Acquisition Unit(Beam forming Mic Array)
SIP PhoneWith VoiceFirst Application
slide 42Mitel | Confidential
Desktop Portfolio
slide 43Mitel | Confidential
Leadership in Design and Functionality
slide 44Mitel | Confidential
53025304
5330
5340
5324
IP Phone Portfolio
5312
NewNew 5360
NewNew 5320
bull Dual-port two-line IP phone supports compression
bull Basic telephony amp messaging
bull Entry levelbull Self labeling bull Large displaybull 8 buttons
bull large graphics backlit displaybull 24 programmable self-
labeling keys
bull Dual-port multi-line display IP speakerphone
bull User-programmable features
bull Dual-port multi-line display IP speakerphone
bull User programmable features
bull Large graphics backlit display
bull Dual-mode protocol SIP MiNet
bull Wideband audio supportbull HTML applications toolkit
built inbull 48 programmable self-
labeling keys with one-touch access
bull Color IP phone bull HTML toolkit for
graphically rich applications
bull Touch screen includes keyboard and volume control
bull ldquoSidebarrdquo provides access to applications
bull Physical integration with a PCbull Integrated to MS Office desktopbull Provide at-a-glance contacts
Navigator
slide 45Mitel | Confidential
Mitel Live Content Creator
End User Personalized Live Rich Media Content
Workgroup Rich Media Content delivery to user community
ndash Simple content creation using standard 3rd party blogging tools
ndash On-the-fly content updates
Personalized live rich media content on the phone
slide 46Mitel | Confidential
Wireless Portfolio
slide 47Mitel | Confidential
Wireless LAN Stand
Converts a desktop phone to a wireless device
Connected to an IP phone ndash serves as an access point for 6 wireless IP phones
Connect a PC to 2nd port for wireless data access
WiredWireless
LAN
Stand as
Access Point
Wireless Client
Wireless Client
Wireless Client
Wireless Client
Wireless ClientWireless
Client
Having trouble communicating between buildings that may not be wired
slide 48Mitel | Confidential
Cordless Handset Headset for 5330 and 5340 IP phones
Improve mobility and productivity
Mobility within 100 meters range from the phone
Leader in acoustic quality
ndash DECT technology ndash higher quality voice density and less interference than Bluetooth
slide 49Mitel | Confidential
WiFi Integration
SpectraLink e340 h340 i640
ndash Full MCD platform integration
ndash Handsets can be hot desks or ACD agents Keyline support
SpectraLink 80208030 r3
ndash Direct MCD SIP integration
ndash 80211 abg support
Ascom i75
ndash Direct MCD SIP integration
App and Middleware support
ndash Messaging Location PTT
slide 50Mitel | Confidential
IP-DECT Integration
MCD Integration
ndash Feature rich SIP integration
ndash Desktop twinned via Dynamic Extension
Enterprise grade Handsets and Accessories
ndash Office Retail 5602 5603
ndash Healthcare 5604
ndash Industrial 5606 5606-Alarm
Messaging and Services
ndash Phonebook Alarms Messaging Location
ndash 3rd-party App and middleware support
slide 51Mitel | Confidential
SIP Solutions
slide 52Mitel | Confidential
Mitel Commitment to SIPIncreased Application Value Deployment Flexibility and Choice
The Promise of SIP
Standardizes VoIP communication into a single protocol
Enables vendor interoperability of traditional telephony elements
Enables standards-based application integration
Reduces costs
The Reality of SIP
Still an evolving standard
Interoperability canrsquot be assumed it needs to be tested
Mitel SIP Center of Excellence
ndash Validation of Mitel solution SIP interoperation with third-party
ndash Network devicesndash Endpointsndash Service provider network configurations
slide 53Mitel | Confidential
3300 Embedded Voice Mail
NuPoint UM
Unified Communicator
Teleworker Solution
3rd party application servers
Mitel Commitment to SIP Support
SIP Lineside Applications
Mitel MiNETSIP Dual-mode sets
SIP Phones
SIP Softphones
Wireless (WiFi and IP DECT) SIP Phones
Gateways amp Analog Adaptors
Mitel Communications Director
Service Provider Networks
ndash Softswitches
ndash Gateways
ndash Session Border Controllers
ndash Firewalls
SIP interconnect to PSTN
SIP interconnect to other PBXs
SIP Trunking
slide 54Mitel | Confidential
Net Solutions Managed Servicesand Partnerships
slide 55Mitel | Confidential
Mitel NetSolutionsreg
Wide Area Networks (CLEC Services)
Complete local long distance Internet access and complex data network offerings
Industry leading customer support
Local regional national and international solutions
Solutions include
ndash Local services ndash PSTN and SIP services
ndash WAN technologies ndash MPLS VPLS Optical Ethernet
ndash Hosted solutions ndash Network management Audio and Web collaboration
Current CLEC Certifications
Pending CLEC CertificationsRevised 2009
slide 56Mitel | Confidential
Managed Services
Differentiated program addressing total cost of ownership
Merges business applications services and support to address unique business models
End-to-end communications services and solutions from a single vendor
Ability to add and adapt to emerging technologies
Strategically connects financial and application objectives in a long term service and support relationship
ldquo For organizations seeking conservation of capital and a fixed monthly bill Mitel offers its unique managed services program ndash Gartner Grouprdquo
slide 57Mitel | Confidential
Consistent Exceptional Customer Satisfaction
Unparallel Customer Satisfaction Rate of 97
slide 58Mitel | Confidential
Mitel TotalSolution Managed Services Portfolio
Complete Sourcing Support Consulting and Financing
Convert capital cost to operational expenditure
Fixed Costs for Up to Eight Years
Simple Administration
Managed Growth
Peace of Mind
Focus on establishing your business
slide 59Mitel | Confidential
Partner Focus
HP ProCurve Best of breed networkvoice offering
Microsoft LCS to OCS to Exchange 2007 and beyond
Sun Microsystems Desktop Data Center virtualization
VMWare Expansion of virtualization market
Strategic Partners
slide 60Mitel | Confidential
Why Mitel
slide 61Mitel | Confidential
Software centricYour choice of software ndash simplifying
managementsupport
HTML amp Custom Apps
Legacy Rescue
UCAdvanced applications focus
Industry specific IP Phone html applications
IP enable outdated infrastructure without replacing any hardware
Single portal to launch apps that fit differentiated users
The MarketLeader
The Customer Benefit
Strategic Partnerships Desktop amp data center virtualization amp OCS Sametime integration
slide 62Mitel | Confidential
Why Mitel
Our global customer base spans multiple industry sectors
slide 63Mitel | Confidential
MOTOROLA
Why Mitel
slide 64Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The Mitel solution is very flexible and provides us with the framework to deploy applications in the futureldquo
We now deliver an exceptional service and have been able to expand by the planned 50 without it impacting on customer serviceldquo
The Mitel system has been in place for about two years - It just worksldquo
We run a small but dynamic business and Mitels IP technology and Teleworker solution stretch across the globe with us
N Mackrill CEO
CommonTime
S Saunders VP Corporate Operations
Carlson Wagonlit Travel
We used to spend nearly $18000 each quarter on service calls With Mitel we have even been able to scale back our IT support by one headcount due to the remote management featuresldquo
S RigbyOperations Director
Broker Assistance Limited
This system is efficient we get up to 90 of the calls to the right desk with the correct record on-screen as the calls are answeredldquo
M SharpPractice Manager
Northgate Medical Centre
C GibbonsInformation Systems Manager
Appliance SmartD ThomasIT Administrator
Quirk Auto Dealers
slide 65Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The rollout has been so successful in Europe that the Mitel product set has become our global standardrdquo
We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safetyldquo
ldquoMitel rose above the competition with a solution that is scalable and cost-effectiveldquo
ldquoWithout Mitelrsquos thorough understanding of our needs Irsquom not sure we would have seen this project to through to the end
S Senicourt Director of Telecommunications
AuchanG Schrils VP Technology and Services
Intercontinental Hotels Group
ldquoWith Mitelrsquos IP Solution we have converged and future-proofed our voice and data networks while delivering a wide range of hospitality-specific telephony featureshelliprdquo
R W RuncieCIO
CPS
ldquoAfter careful analysis we new Mitelrsquos solution was the only one that could do the jobldquo
L JohanssonManager of IP Telephony ServicesMedQuist
N WrightTelecommunications Manager
SSA Global
D ZimmermanCIO
Arbyrsquos Restaurant Group Inc
ldquoMitels attack into larger enterprise environments has yielded positive contact
center results The company reports that in FY 2009 (which ends June 30)
they sold three times as many contact centers of over 150 seats as they did in
FY 2008rdquo ~Sheila McGee-Smith McGee-Smith Analytics No Jitter The Mitel (Contact Center)
Story June 29 2009
Mitel was the first to announce virtualizing real-time voice applications to
leverage industry standard servers based on its relationship with VMWareldquo
~ Blair Pleasant COMMfusion No Jitter - Its A Mad Mad Virtual World Oct 21 2009
A plethora of advanced UC and collaboration solutions offered by communication
vendors are looking to address the same business needs and challenges Yet Mitel
has remained at the forefront of technology innovation hellip the integration of video
conferencing with collaboration (file sharing etc) is a valuable feature that
provides users with a more comprehensive collaborative experienceldquo ~ Elka Popova
Frost amp Sullivan Mitel Enhances its UC and Collaboration Portfolio Sep 23 2009
slide 66Mitel | Confidential
Mitel has a good vision of where its going and over time I think well see it play a much bigger role in the evolution of the telecom sector than Nortelldquo Zeus Kerravala Yankee Group
Mitelrsquos strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market Gartner
ldquoGiven that UC has been central to Mitelrsquos value proposition for several years while many segment competitors have only incorporated it into their positioning over the past 18 months the business-driven benefits resulting from these applications remain key differentiatorsrdquo ~ Intellicom Analytics July 2008
slide 67Mitel | Confidential
Thank you
Rylan Harrisrylan_harrismitelcom240-387-4559
- Mitel Corporate Overview
- About Us
- Mitel Global Market Share
- Slide 4
- Slide 5
- Market Share ndash United States SMB IP Telephony Lines Shipped 2008
- Increased Market Share
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Business Challenges
- Mitel Driving New Approaches to Growth
- Slide 14
- Mitel Business Communications Leadership Developing the Future
- Mitel Communications Director ndash Your Platform of Choice
- Mitel Communications Directorndash Your Platform of Choice
- Mitel 5000 CP ndash Your Platform of Choice
- Slide 19
- Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
- Slide 21
- Data Center Virtualization Consolidation
- Mitel and VMware Partnership
- Virtualization of Mitel Applications
- Slide 25
- Mitel Applications Suite Business Communications Made Simple
- Mitel Applications Suite Hitting the SMB ldquoSuiterdquo Spot
- Driving Strong Customer Attachment
- Mitel Border Gateway
- Solutions Tailored to Fit Your Needs
- Senior Executives Sales
- New Dynamic Extension ndash Now even easier
- Knowledge Workers
- Customer Service and Support
- Office Administrator Receptionist
- Internal IT Department
- Slide 37
- Unified Communicator Advanced
- Slide 39
- Mitel Telecollaboration Solution
- Solution Components
- Slide 42
- Leadership in Design and Functionality
- IP Phone Portfolio
- Mitel Live Content Creator
- Slide 46
- Wireless LAN Stand
- Cordless Handset Headset for 5330 and 5340 IP phones
- WiFi Integration
- IP-DECT Integration
- Slide 51
- Mitel Commitment to SIP Increased Application Value Deployment Flexibility and Choice
- Mitel Commitment to SIP Support
- Slide 54
- Mitel NetSolutionsreg Wide Area Networks (CLEC Services)
- Managed Services
- Consistent Exceptional Customer Satisfaction
- Mitel TotalSolution Managed Services Portfolio
- Strategic Partners
- Slide 60
- Slide 61
- Why Mitel
- Why Mitel
- What CUSTOMERS are ldquoSaying helliprdquo
- Slide 65
- Slide 66
- Slide 67
- Thank you Rylan Harris rylan_harrismitelcom 240-387-4559
-
slide 32Mitel | Confidential
New Dynamic Extension ndash Now even easier
Available with MCD 41
ndash Enhanced mobile outbound dialing with auto authentication and call back validation
How it works
ndash Put an ldquoXrsquo before all your business calls from BlackBerryreg devices with Smart Dialing feature configured
ndash Select business contact
ndash You are connected
ndash Call back validation optional
ndash Make another call from corporate network when done
slide 33Mitel | Confidential
Knowledge Workers
Teleworker
Increase employee availability and company accessibility
ndash Extend pbx to remote home offices to enable flexible work
ndash Use a standard Mitel IP phone or Mitel Unified Communicator Advanced Soft phone
Reduce mobile and long distance phone charges for teleworkers
Secure
ndash NO VPN requirement
Unified CommunicatorAdvanced
Desktop client soft phone
Get to business over distance
ndash Presence video collab web collab single point of communication on the desktop
Open Integration with Microsoft IBM Lotus plus open API
Audio and WebConferencing
Reduce travel time and expenses
Eliminate costly hosted services expenses
Share sensitive information in a secure workspace
Track and bill client calls
Mitel IP Unified Client for Sun Raytrade
Seamless Mobility
Simplified Management
Lowered TCO
Enhanced Reliability
Freedom to Collaborate From Anywhere
Perfect forbull Predominately office based ndash a corridor warriorbull National and international travel likelybull Multi-tasking work off-site or after hours bull Need immediate communications with individuals or
groups internal and external
slide 34Mitel | Confidential
Customer Service and Support
Contact CenterSolutions
Build customer relationships
Drive agent and supervisor productivity
Optimize contact center operations with historical and real-time reporting Perfect for
bull Desk based but not necessarily office site basedbull Need to access internal resources and customer
information quickly
Increase Customer Satisfaction
slide 35Mitel | Confidential
Office Administrator Receptionist
Speech Auto Attendant
Facilitate 24 x 7 access to information
ndash Routing by employee name department name or a telephone number
ndash Enhance contact information through personal IVR
Improves return on investment
ndash Reduce the number of trunks required to support incoming calls
Customer Service Manager
Optimize customer experience and business efficiencies
Serve customers in the medium of choice
Self serve options for improved accessibility
Improve call resolution with CRM integration
Capitalize on up sell opportunities with out bound dialing
Perfect forbull Desk based bull Multiple support roles main customer service
and access point to the businessbull Need quick access to internal information
Work More Effectively
slide 36Mitel | Confidential
Internal IT Department
Enterprise ManagementSolutions
Seamless Single Point Provisioning
Manage all applications users and end points
Speed Up Tasks Eliminate Repetitive Tasks
Increase Accuracy Reliability and Availability
Remote Support
24x7 health monitoring of remote Mitel platforms
Secure VPN and dialup access
Reduced service truck rolls
Improve IT service
Faster service response times
Pro-active fault resolution
Increase system availability
Mitel Application Suite
Single Server
Single Install
Consolidated Administration Across Applications and Users
Standard templates
Perfect forbull Multiple technology hats ndash voice
and databull Requires easy to install and
manage solutionsbull Has to do more with less
Business Dashboard
Optimize use of employee and system resources
Measure customer response to marketing campaigns
Monitor employee performance for operational improvement
Historical and real-time reporting
Simplified Administration
slide 37Mitel | Confidential
slide 38Mitel | Confidential
Unified CommunicatorAdvanced
slide 39Mitel | Confidential
Mitel applicationsndash AWC NuPoint Teleworker
MCD Mitel 5000
Microsoft ndash Click to call from IE Word
Outlook
ndash Calendar
ndash Contacts
IBM Lotus Notes ndash Click to dial collaborate
ndash Contacts
Other PIM integrationndash ACT
slide 40Mitel | Confidential
Integrated video conferencing and collaboration
Full HD solution
Mitel Telecollaboration Solution
Simple
Quality
Software-based Telecollaboration
Software solution priced for all customersROI
Low bandwidth and high toleranceNetwork
Optimization
slide 41Mitel | Confidential
Solution Components
HD Monitors
Speakers(for stereo or spatial sound)
Server- Video Codec- Audio Bridge- Session Controller
HD Cameras(bottom of each monitor)
slide 41Mitel | Confidential
Spatial Wideband Audio Acquisition Unit(Beam forming Mic Array)
SIP PhoneWith VoiceFirst Application
slide 42Mitel | Confidential
Desktop Portfolio
slide 43Mitel | Confidential
Leadership in Design and Functionality
slide 44Mitel | Confidential
53025304
5330
5340
5324
IP Phone Portfolio
5312
NewNew 5360
NewNew 5320
bull Dual-port two-line IP phone supports compression
bull Basic telephony amp messaging
bull Entry levelbull Self labeling bull Large displaybull 8 buttons
bull large graphics backlit displaybull 24 programmable self-
labeling keys
bull Dual-port multi-line display IP speakerphone
bull User-programmable features
bull Dual-port multi-line display IP speakerphone
bull User programmable features
bull Large graphics backlit display
bull Dual-mode protocol SIP MiNet
bull Wideband audio supportbull HTML applications toolkit
built inbull 48 programmable self-
labeling keys with one-touch access
bull Color IP phone bull HTML toolkit for
graphically rich applications
bull Touch screen includes keyboard and volume control
bull ldquoSidebarrdquo provides access to applications
bull Physical integration with a PCbull Integrated to MS Office desktopbull Provide at-a-glance contacts
Navigator
slide 45Mitel | Confidential
Mitel Live Content Creator
End User Personalized Live Rich Media Content
Workgroup Rich Media Content delivery to user community
ndash Simple content creation using standard 3rd party blogging tools
ndash On-the-fly content updates
Personalized live rich media content on the phone
slide 46Mitel | Confidential
Wireless Portfolio
slide 47Mitel | Confidential
Wireless LAN Stand
Converts a desktop phone to a wireless device
Connected to an IP phone ndash serves as an access point for 6 wireless IP phones
Connect a PC to 2nd port for wireless data access
WiredWireless
LAN
Stand as
Access Point
Wireless Client
Wireless Client
Wireless Client
Wireless Client
Wireless ClientWireless
Client
Having trouble communicating between buildings that may not be wired
slide 48Mitel | Confidential
Cordless Handset Headset for 5330 and 5340 IP phones
Improve mobility and productivity
Mobility within 100 meters range from the phone
Leader in acoustic quality
ndash DECT technology ndash higher quality voice density and less interference than Bluetooth
slide 49Mitel | Confidential
WiFi Integration
SpectraLink e340 h340 i640
ndash Full MCD platform integration
ndash Handsets can be hot desks or ACD agents Keyline support
SpectraLink 80208030 r3
ndash Direct MCD SIP integration
ndash 80211 abg support
Ascom i75
ndash Direct MCD SIP integration
App and Middleware support
ndash Messaging Location PTT
slide 50Mitel | Confidential
IP-DECT Integration
MCD Integration
ndash Feature rich SIP integration
ndash Desktop twinned via Dynamic Extension
Enterprise grade Handsets and Accessories
ndash Office Retail 5602 5603
ndash Healthcare 5604
ndash Industrial 5606 5606-Alarm
Messaging and Services
ndash Phonebook Alarms Messaging Location
ndash 3rd-party App and middleware support
slide 51Mitel | Confidential
SIP Solutions
slide 52Mitel | Confidential
Mitel Commitment to SIPIncreased Application Value Deployment Flexibility and Choice
The Promise of SIP
Standardizes VoIP communication into a single protocol
Enables vendor interoperability of traditional telephony elements
Enables standards-based application integration
Reduces costs
The Reality of SIP
Still an evolving standard
Interoperability canrsquot be assumed it needs to be tested
Mitel SIP Center of Excellence
ndash Validation of Mitel solution SIP interoperation with third-party
ndash Network devicesndash Endpointsndash Service provider network configurations
slide 53Mitel | Confidential
3300 Embedded Voice Mail
NuPoint UM
Unified Communicator
Teleworker Solution
3rd party application servers
Mitel Commitment to SIP Support
SIP Lineside Applications
Mitel MiNETSIP Dual-mode sets
SIP Phones
SIP Softphones
Wireless (WiFi and IP DECT) SIP Phones
Gateways amp Analog Adaptors
Mitel Communications Director
Service Provider Networks
ndash Softswitches
ndash Gateways
ndash Session Border Controllers
ndash Firewalls
SIP interconnect to PSTN
SIP interconnect to other PBXs
SIP Trunking
slide 54Mitel | Confidential
Net Solutions Managed Servicesand Partnerships
slide 55Mitel | Confidential
Mitel NetSolutionsreg
Wide Area Networks (CLEC Services)
Complete local long distance Internet access and complex data network offerings
Industry leading customer support
Local regional national and international solutions
Solutions include
ndash Local services ndash PSTN and SIP services
ndash WAN technologies ndash MPLS VPLS Optical Ethernet
ndash Hosted solutions ndash Network management Audio and Web collaboration
Current CLEC Certifications
Pending CLEC CertificationsRevised 2009
slide 56Mitel | Confidential
Managed Services
Differentiated program addressing total cost of ownership
Merges business applications services and support to address unique business models
End-to-end communications services and solutions from a single vendor
Ability to add and adapt to emerging technologies
Strategically connects financial and application objectives in a long term service and support relationship
ldquo For organizations seeking conservation of capital and a fixed monthly bill Mitel offers its unique managed services program ndash Gartner Grouprdquo
slide 57Mitel | Confidential
Consistent Exceptional Customer Satisfaction
Unparallel Customer Satisfaction Rate of 97
slide 58Mitel | Confidential
Mitel TotalSolution Managed Services Portfolio
Complete Sourcing Support Consulting and Financing
Convert capital cost to operational expenditure
Fixed Costs for Up to Eight Years
Simple Administration
Managed Growth
Peace of Mind
Focus on establishing your business
slide 59Mitel | Confidential
Partner Focus
HP ProCurve Best of breed networkvoice offering
Microsoft LCS to OCS to Exchange 2007 and beyond
Sun Microsystems Desktop Data Center virtualization
VMWare Expansion of virtualization market
Strategic Partners
slide 60Mitel | Confidential
Why Mitel
slide 61Mitel | Confidential
Software centricYour choice of software ndash simplifying
managementsupport
HTML amp Custom Apps
Legacy Rescue
UCAdvanced applications focus
Industry specific IP Phone html applications
IP enable outdated infrastructure without replacing any hardware
Single portal to launch apps that fit differentiated users
The MarketLeader
The Customer Benefit
Strategic Partnerships Desktop amp data center virtualization amp OCS Sametime integration
slide 62Mitel | Confidential
Why Mitel
Our global customer base spans multiple industry sectors
slide 63Mitel | Confidential
MOTOROLA
Why Mitel
slide 64Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The Mitel solution is very flexible and provides us with the framework to deploy applications in the futureldquo
We now deliver an exceptional service and have been able to expand by the planned 50 without it impacting on customer serviceldquo
The Mitel system has been in place for about two years - It just worksldquo
We run a small but dynamic business and Mitels IP technology and Teleworker solution stretch across the globe with us
N Mackrill CEO
CommonTime
S Saunders VP Corporate Operations
Carlson Wagonlit Travel
We used to spend nearly $18000 each quarter on service calls With Mitel we have even been able to scale back our IT support by one headcount due to the remote management featuresldquo
S RigbyOperations Director
Broker Assistance Limited
This system is efficient we get up to 90 of the calls to the right desk with the correct record on-screen as the calls are answeredldquo
M SharpPractice Manager
Northgate Medical Centre
C GibbonsInformation Systems Manager
Appliance SmartD ThomasIT Administrator
Quirk Auto Dealers
slide 65Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The rollout has been so successful in Europe that the Mitel product set has become our global standardrdquo
We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safetyldquo
ldquoMitel rose above the competition with a solution that is scalable and cost-effectiveldquo
ldquoWithout Mitelrsquos thorough understanding of our needs Irsquom not sure we would have seen this project to through to the end
S Senicourt Director of Telecommunications
AuchanG Schrils VP Technology and Services
Intercontinental Hotels Group
ldquoWith Mitelrsquos IP Solution we have converged and future-proofed our voice and data networks while delivering a wide range of hospitality-specific telephony featureshelliprdquo
R W RuncieCIO
CPS
ldquoAfter careful analysis we new Mitelrsquos solution was the only one that could do the jobldquo
L JohanssonManager of IP Telephony ServicesMedQuist
N WrightTelecommunications Manager
SSA Global
D ZimmermanCIO
Arbyrsquos Restaurant Group Inc
ldquoMitels attack into larger enterprise environments has yielded positive contact
center results The company reports that in FY 2009 (which ends June 30)
they sold three times as many contact centers of over 150 seats as they did in
FY 2008rdquo ~Sheila McGee-Smith McGee-Smith Analytics No Jitter The Mitel (Contact Center)
Story June 29 2009
Mitel was the first to announce virtualizing real-time voice applications to
leverage industry standard servers based on its relationship with VMWareldquo
~ Blair Pleasant COMMfusion No Jitter - Its A Mad Mad Virtual World Oct 21 2009
A plethora of advanced UC and collaboration solutions offered by communication
vendors are looking to address the same business needs and challenges Yet Mitel
has remained at the forefront of technology innovation hellip the integration of video
conferencing with collaboration (file sharing etc) is a valuable feature that
provides users with a more comprehensive collaborative experienceldquo ~ Elka Popova
Frost amp Sullivan Mitel Enhances its UC and Collaboration Portfolio Sep 23 2009
slide 66Mitel | Confidential
Mitel has a good vision of where its going and over time I think well see it play a much bigger role in the evolution of the telecom sector than Nortelldquo Zeus Kerravala Yankee Group
Mitelrsquos strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market Gartner
ldquoGiven that UC has been central to Mitelrsquos value proposition for several years while many segment competitors have only incorporated it into their positioning over the past 18 months the business-driven benefits resulting from these applications remain key differentiatorsrdquo ~ Intellicom Analytics July 2008
slide 67Mitel | Confidential
Thank you
Rylan Harrisrylan_harrismitelcom240-387-4559
- Mitel Corporate Overview
- About Us
- Mitel Global Market Share
- Slide 4
- Slide 5
- Market Share ndash United States SMB IP Telephony Lines Shipped 2008
- Increased Market Share
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Business Challenges
- Mitel Driving New Approaches to Growth
- Slide 14
- Mitel Business Communications Leadership Developing the Future
- Mitel Communications Director ndash Your Platform of Choice
- Mitel Communications Directorndash Your Platform of Choice
- Mitel 5000 CP ndash Your Platform of Choice
- Slide 19
- Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
- Slide 21
- Data Center Virtualization Consolidation
- Mitel and VMware Partnership
- Virtualization of Mitel Applications
- Slide 25
- Mitel Applications Suite Business Communications Made Simple
- Mitel Applications Suite Hitting the SMB ldquoSuiterdquo Spot
- Driving Strong Customer Attachment
- Mitel Border Gateway
- Solutions Tailored to Fit Your Needs
- Senior Executives Sales
- New Dynamic Extension ndash Now even easier
- Knowledge Workers
- Customer Service and Support
- Office Administrator Receptionist
- Internal IT Department
- Slide 37
- Unified Communicator Advanced
- Slide 39
- Mitel Telecollaboration Solution
- Solution Components
- Slide 42
- Leadership in Design and Functionality
- IP Phone Portfolio
- Mitel Live Content Creator
- Slide 46
- Wireless LAN Stand
- Cordless Handset Headset for 5330 and 5340 IP phones
- WiFi Integration
- IP-DECT Integration
- Slide 51
- Mitel Commitment to SIP Increased Application Value Deployment Flexibility and Choice
- Mitel Commitment to SIP Support
- Slide 54
- Mitel NetSolutionsreg Wide Area Networks (CLEC Services)
- Managed Services
- Consistent Exceptional Customer Satisfaction
- Mitel TotalSolution Managed Services Portfolio
- Strategic Partners
- Slide 60
- Slide 61
- Why Mitel
- Why Mitel
- What CUSTOMERS are ldquoSaying helliprdquo
- Slide 65
- Slide 66
- Slide 67
- Thank you Rylan Harris rylan_harrismitelcom 240-387-4559
-
slide 33Mitel | Confidential
Knowledge Workers
Teleworker
Increase employee availability and company accessibility
ndash Extend pbx to remote home offices to enable flexible work
ndash Use a standard Mitel IP phone or Mitel Unified Communicator Advanced Soft phone
Reduce mobile and long distance phone charges for teleworkers
Secure
ndash NO VPN requirement
Unified CommunicatorAdvanced
Desktop client soft phone
Get to business over distance
ndash Presence video collab web collab single point of communication on the desktop
Open Integration with Microsoft IBM Lotus plus open API
Audio and WebConferencing
Reduce travel time and expenses
Eliminate costly hosted services expenses
Share sensitive information in a secure workspace
Track and bill client calls
Mitel IP Unified Client for Sun Raytrade
Seamless Mobility
Simplified Management
Lowered TCO
Enhanced Reliability
Freedom to Collaborate From Anywhere
Perfect forbull Predominately office based ndash a corridor warriorbull National and international travel likelybull Multi-tasking work off-site or after hours bull Need immediate communications with individuals or
groups internal and external
slide 34Mitel | Confidential
Customer Service and Support
Contact CenterSolutions
Build customer relationships
Drive agent and supervisor productivity
Optimize contact center operations with historical and real-time reporting Perfect for
bull Desk based but not necessarily office site basedbull Need to access internal resources and customer
information quickly
Increase Customer Satisfaction
slide 35Mitel | Confidential
Office Administrator Receptionist
Speech Auto Attendant
Facilitate 24 x 7 access to information
ndash Routing by employee name department name or a telephone number
ndash Enhance contact information through personal IVR
Improves return on investment
ndash Reduce the number of trunks required to support incoming calls
Customer Service Manager
Optimize customer experience and business efficiencies
Serve customers in the medium of choice
Self serve options for improved accessibility
Improve call resolution with CRM integration
Capitalize on up sell opportunities with out bound dialing
Perfect forbull Desk based bull Multiple support roles main customer service
and access point to the businessbull Need quick access to internal information
Work More Effectively
slide 36Mitel | Confidential
Internal IT Department
Enterprise ManagementSolutions
Seamless Single Point Provisioning
Manage all applications users and end points
Speed Up Tasks Eliminate Repetitive Tasks
Increase Accuracy Reliability and Availability
Remote Support
24x7 health monitoring of remote Mitel platforms
Secure VPN and dialup access
Reduced service truck rolls
Improve IT service
Faster service response times
Pro-active fault resolution
Increase system availability
Mitel Application Suite
Single Server
Single Install
Consolidated Administration Across Applications and Users
Standard templates
Perfect forbull Multiple technology hats ndash voice
and databull Requires easy to install and
manage solutionsbull Has to do more with less
Business Dashboard
Optimize use of employee and system resources
Measure customer response to marketing campaigns
Monitor employee performance for operational improvement
Historical and real-time reporting
Simplified Administration
slide 37Mitel | Confidential
slide 38Mitel | Confidential
Unified CommunicatorAdvanced
slide 39Mitel | Confidential
Mitel applicationsndash AWC NuPoint Teleworker
MCD Mitel 5000
Microsoft ndash Click to call from IE Word
Outlook
ndash Calendar
ndash Contacts
IBM Lotus Notes ndash Click to dial collaborate
ndash Contacts
Other PIM integrationndash ACT
slide 40Mitel | Confidential
Integrated video conferencing and collaboration
Full HD solution
Mitel Telecollaboration Solution
Simple
Quality
Software-based Telecollaboration
Software solution priced for all customersROI
Low bandwidth and high toleranceNetwork
Optimization
slide 41Mitel | Confidential
Solution Components
HD Monitors
Speakers(for stereo or spatial sound)
Server- Video Codec- Audio Bridge- Session Controller
HD Cameras(bottom of each monitor)
slide 41Mitel | Confidential
Spatial Wideband Audio Acquisition Unit(Beam forming Mic Array)
SIP PhoneWith VoiceFirst Application
slide 42Mitel | Confidential
Desktop Portfolio
slide 43Mitel | Confidential
Leadership in Design and Functionality
slide 44Mitel | Confidential
53025304
5330
5340
5324
IP Phone Portfolio
5312
NewNew 5360
NewNew 5320
bull Dual-port two-line IP phone supports compression
bull Basic telephony amp messaging
bull Entry levelbull Self labeling bull Large displaybull 8 buttons
bull large graphics backlit displaybull 24 programmable self-
labeling keys
bull Dual-port multi-line display IP speakerphone
bull User-programmable features
bull Dual-port multi-line display IP speakerphone
bull User programmable features
bull Large graphics backlit display
bull Dual-mode protocol SIP MiNet
bull Wideband audio supportbull HTML applications toolkit
built inbull 48 programmable self-
labeling keys with one-touch access
bull Color IP phone bull HTML toolkit for
graphically rich applications
bull Touch screen includes keyboard and volume control
bull ldquoSidebarrdquo provides access to applications
bull Physical integration with a PCbull Integrated to MS Office desktopbull Provide at-a-glance contacts
Navigator
slide 45Mitel | Confidential
Mitel Live Content Creator
End User Personalized Live Rich Media Content
Workgroup Rich Media Content delivery to user community
ndash Simple content creation using standard 3rd party blogging tools
ndash On-the-fly content updates
Personalized live rich media content on the phone
slide 46Mitel | Confidential
Wireless Portfolio
slide 47Mitel | Confidential
Wireless LAN Stand
Converts a desktop phone to a wireless device
Connected to an IP phone ndash serves as an access point for 6 wireless IP phones
Connect a PC to 2nd port for wireless data access
WiredWireless
LAN
Stand as
Access Point
Wireless Client
Wireless Client
Wireless Client
Wireless Client
Wireless ClientWireless
Client
Having trouble communicating between buildings that may not be wired
slide 48Mitel | Confidential
Cordless Handset Headset for 5330 and 5340 IP phones
Improve mobility and productivity
Mobility within 100 meters range from the phone
Leader in acoustic quality
ndash DECT technology ndash higher quality voice density and less interference than Bluetooth
slide 49Mitel | Confidential
WiFi Integration
SpectraLink e340 h340 i640
ndash Full MCD platform integration
ndash Handsets can be hot desks or ACD agents Keyline support
SpectraLink 80208030 r3
ndash Direct MCD SIP integration
ndash 80211 abg support
Ascom i75
ndash Direct MCD SIP integration
App and Middleware support
ndash Messaging Location PTT
slide 50Mitel | Confidential
IP-DECT Integration
MCD Integration
ndash Feature rich SIP integration
ndash Desktop twinned via Dynamic Extension
Enterprise grade Handsets and Accessories
ndash Office Retail 5602 5603
ndash Healthcare 5604
ndash Industrial 5606 5606-Alarm
Messaging and Services
ndash Phonebook Alarms Messaging Location
ndash 3rd-party App and middleware support
slide 51Mitel | Confidential
SIP Solutions
slide 52Mitel | Confidential
Mitel Commitment to SIPIncreased Application Value Deployment Flexibility and Choice
The Promise of SIP
Standardizes VoIP communication into a single protocol
Enables vendor interoperability of traditional telephony elements
Enables standards-based application integration
Reduces costs
The Reality of SIP
Still an evolving standard
Interoperability canrsquot be assumed it needs to be tested
Mitel SIP Center of Excellence
ndash Validation of Mitel solution SIP interoperation with third-party
ndash Network devicesndash Endpointsndash Service provider network configurations
slide 53Mitel | Confidential
3300 Embedded Voice Mail
NuPoint UM
Unified Communicator
Teleworker Solution
3rd party application servers
Mitel Commitment to SIP Support
SIP Lineside Applications
Mitel MiNETSIP Dual-mode sets
SIP Phones
SIP Softphones
Wireless (WiFi and IP DECT) SIP Phones
Gateways amp Analog Adaptors
Mitel Communications Director
Service Provider Networks
ndash Softswitches
ndash Gateways
ndash Session Border Controllers
ndash Firewalls
SIP interconnect to PSTN
SIP interconnect to other PBXs
SIP Trunking
slide 54Mitel | Confidential
Net Solutions Managed Servicesand Partnerships
slide 55Mitel | Confidential
Mitel NetSolutionsreg
Wide Area Networks (CLEC Services)
Complete local long distance Internet access and complex data network offerings
Industry leading customer support
Local regional national and international solutions
Solutions include
ndash Local services ndash PSTN and SIP services
ndash WAN technologies ndash MPLS VPLS Optical Ethernet
ndash Hosted solutions ndash Network management Audio and Web collaboration
Current CLEC Certifications
Pending CLEC CertificationsRevised 2009
slide 56Mitel | Confidential
Managed Services
Differentiated program addressing total cost of ownership
Merges business applications services and support to address unique business models
End-to-end communications services and solutions from a single vendor
Ability to add and adapt to emerging technologies
Strategically connects financial and application objectives in a long term service and support relationship
ldquo For organizations seeking conservation of capital and a fixed monthly bill Mitel offers its unique managed services program ndash Gartner Grouprdquo
slide 57Mitel | Confidential
Consistent Exceptional Customer Satisfaction
Unparallel Customer Satisfaction Rate of 97
slide 58Mitel | Confidential
Mitel TotalSolution Managed Services Portfolio
Complete Sourcing Support Consulting and Financing
Convert capital cost to operational expenditure
Fixed Costs for Up to Eight Years
Simple Administration
Managed Growth
Peace of Mind
Focus on establishing your business
slide 59Mitel | Confidential
Partner Focus
HP ProCurve Best of breed networkvoice offering
Microsoft LCS to OCS to Exchange 2007 and beyond
Sun Microsystems Desktop Data Center virtualization
VMWare Expansion of virtualization market
Strategic Partners
slide 60Mitel | Confidential
Why Mitel
slide 61Mitel | Confidential
Software centricYour choice of software ndash simplifying
managementsupport
HTML amp Custom Apps
Legacy Rescue
UCAdvanced applications focus
Industry specific IP Phone html applications
IP enable outdated infrastructure without replacing any hardware
Single portal to launch apps that fit differentiated users
The MarketLeader
The Customer Benefit
Strategic Partnerships Desktop amp data center virtualization amp OCS Sametime integration
slide 62Mitel | Confidential
Why Mitel
Our global customer base spans multiple industry sectors
slide 63Mitel | Confidential
MOTOROLA
Why Mitel
slide 64Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The Mitel solution is very flexible and provides us with the framework to deploy applications in the futureldquo
We now deliver an exceptional service and have been able to expand by the planned 50 without it impacting on customer serviceldquo
The Mitel system has been in place for about two years - It just worksldquo
We run a small but dynamic business and Mitels IP technology and Teleworker solution stretch across the globe with us
N Mackrill CEO
CommonTime
S Saunders VP Corporate Operations
Carlson Wagonlit Travel
We used to spend nearly $18000 each quarter on service calls With Mitel we have even been able to scale back our IT support by one headcount due to the remote management featuresldquo
S RigbyOperations Director
Broker Assistance Limited
This system is efficient we get up to 90 of the calls to the right desk with the correct record on-screen as the calls are answeredldquo
M SharpPractice Manager
Northgate Medical Centre
C GibbonsInformation Systems Manager
Appliance SmartD ThomasIT Administrator
Quirk Auto Dealers
slide 65Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The rollout has been so successful in Europe that the Mitel product set has become our global standardrdquo
We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safetyldquo
ldquoMitel rose above the competition with a solution that is scalable and cost-effectiveldquo
ldquoWithout Mitelrsquos thorough understanding of our needs Irsquom not sure we would have seen this project to through to the end
S Senicourt Director of Telecommunications
AuchanG Schrils VP Technology and Services
Intercontinental Hotels Group
ldquoWith Mitelrsquos IP Solution we have converged and future-proofed our voice and data networks while delivering a wide range of hospitality-specific telephony featureshelliprdquo
R W RuncieCIO
CPS
ldquoAfter careful analysis we new Mitelrsquos solution was the only one that could do the jobldquo
L JohanssonManager of IP Telephony ServicesMedQuist
N WrightTelecommunications Manager
SSA Global
D ZimmermanCIO
Arbyrsquos Restaurant Group Inc
ldquoMitels attack into larger enterprise environments has yielded positive contact
center results The company reports that in FY 2009 (which ends June 30)
they sold three times as many contact centers of over 150 seats as they did in
FY 2008rdquo ~Sheila McGee-Smith McGee-Smith Analytics No Jitter The Mitel (Contact Center)
Story June 29 2009
Mitel was the first to announce virtualizing real-time voice applications to
leverage industry standard servers based on its relationship with VMWareldquo
~ Blair Pleasant COMMfusion No Jitter - Its A Mad Mad Virtual World Oct 21 2009
A plethora of advanced UC and collaboration solutions offered by communication
vendors are looking to address the same business needs and challenges Yet Mitel
has remained at the forefront of technology innovation hellip the integration of video
conferencing with collaboration (file sharing etc) is a valuable feature that
provides users with a more comprehensive collaborative experienceldquo ~ Elka Popova
Frost amp Sullivan Mitel Enhances its UC and Collaboration Portfolio Sep 23 2009
slide 66Mitel | Confidential
Mitel has a good vision of where its going and over time I think well see it play a much bigger role in the evolution of the telecom sector than Nortelldquo Zeus Kerravala Yankee Group
Mitelrsquos strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market Gartner
ldquoGiven that UC has been central to Mitelrsquos value proposition for several years while many segment competitors have only incorporated it into their positioning over the past 18 months the business-driven benefits resulting from these applications remain key differentiatorsrdquo ~ Intellicom Analytics July 2008
slide 67Mitel | Confidential
Thank you
Rylan Harrisrylan_harrismitelcom240-387-4559
- Mitel Corporate Overview
- About Us
- Mitel Global Market Share
- Slide 4
- Slide 5
- Market Share ndash United States SMB IP Telephony Lines Shipped 2008
- Increased Market Share
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Business Challenges
- Mitel Driving New Approaches to Growth
- Slide 14
- Mitel Business Communications Leadership Developing the Future
- Mitel Communications Director ndash Your Platform of Choice
- Mitel Communications Directorndash Your Platform of Choice
- Mitel 5000 CP ndash Your Platform of Choice
- Slide 19
- Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
- Slide 21
- Data Center Virtualization Consolidation
- Mitel and VMware Partnership
- Virtualization of Mitel Applications
- Slide 25
- Mitel Applications Suite Business Communications Made Simple
- Mitel Applications Suite Hitting the SMB ldquoSuiterdquo Spot
- Driving Strong Customer Attachment
- Mitel Border Gateway
- Solutions Tailored to Fit Your Needs
- Senior Executives Sales
- New Dynamic Extension ndash Now even easier
- Knowledge Workers
- Customer Service and Support
- Office Administrator Receptionist
- Internal IT Department
- Slide 37
- Unified Communicator Advanced
- Slide 39
- Mitel Telecollaboration Solution
- Solution Components
- Slide 42
- Leadership in Design and Functionality
- IP Phone Portfolio
- Mitel Live Content Creator
- Slide 46
- Wireless LAN Stand
- Cordless Handset Headset for 5330 and 5340 IP phones
- WiFi Integration
- IP-DECT Integration
- Slide 51
- Mitel Commitment to SIP Increased Application Value Deployment Flexibility and Choice
- Mitel Commitment to SIP Support
- Slide 54
- Mitel NetSolutionsreg Wide Area Networks (CLEC Services)
- Managed Services
- Consistent Exceptional Customer Satisfaction
- Mitel TotalSolution Managed Services Portfolio
- Strategic Partners
- Slide 60
- Slide 61
- Why Mitel
- Why Mitel
- What CUSTOMERS are ldquoSaying helliprdquo
- Slide 65
- Slide 66
- Slide 67
- Thank you Rylan Harris rylan_harrismitelcom 240-387-4559
-
slide 34Mitel | Confidential
Customer Service and Support
Contact CenterSolutions
Build customer relationships
Drive agent and supervisor productivity
Optimize contact center operations with historical and real-time reporting Perfect for
bull Desk based but not necessarily office site basedbull Need to access internal resources and customer
information quickly
Increase Customer Satisfaction
slide 35Mitel | Confidential
Office Administrator Receptionist
Speech Auto Attendant
Facilitate 24 x 7 access to information
ndash Routing by employee name department name or a telephone number
ndash Enhance contact information through personal IVR
Improves return on investment
ndash Reduce the number of trunks required to support incoming calls
Customer Service Manager
Optimize customer experience and business efficiencies
Serve customers in the medium of choice
Self serve options for improved accessibility
Improve call resolution with CRM integration
Capitalize on up sell opportunities with out bound dialing
Perfect forbull Desk based bull Multiple support roles main customer service
and access point to the businessbull Need quick access to internal information
Work More Effectively
slide 36Mitel | Confidential
Internal IT Department
Enterprise ManagementSolutions
Seamless Single Point Provisioning
Manage all applications users and end points
Speed Up Tasks Eliminate Repetitive Tasks
Increase Accuracy Reliability and Availability
Remote Support
24x7 health monitoring of remote Mitel platforms
Secure VPN and dialup access
Reduced service truck rolls
Improve IT service
Faster service response times
Pro-active fault resolution
Increase system availability
Mitel Application Suite
Single Server
Single Install
Consolidated Administration Across Applications and Users
Standard templates
Perfect forbull Multiple technology hats ndash voice
and databull Requires easy to install and
manage solutionsbull Has to do more with less
Business Dashboard
Optimize use of employee and system resources
Measure customer response to marketing campaigns
Monitor employee performance for operational improvement
Historical and real-time reporting
Simplified Administration
slide 37Mitel | Confidential
slide 38Mitel | Confidential
Unified CommunicatorAdvanced
slide 39Mitel | Confidential
Mitel applicationsndash AWC NuPoint Teleworker
MCD Mitel 5000
Microsoft ndash Click to call from IE Word
Outlook
ndash Calendar
ndash Contacts
IBM Lotus Notes ndash Click to dial collaborate
ndash Contacts
Other PIM integrationndash ACT
slide 40Mitel | Confidential
Integrated video conferencing and collaboration
Full HD solution
Mitel Telecollaboration Solution
Simple
Quality
Software-based Telecollaboration
Software solution priced for all customersROI
Low bandwidth and high toleranceNetwork
Optimization
slide 41Mitel | Confidential
Solution Components
HD Monitors
Speakers(for stereo or spatial sound)
Server- Video Codec- Audio Bridge- Session Controller
HD Cameras(bottom of each monitor)
slide 41Mitel | Confidential
Spatial Wideband Audio Acquisition Unit(Beam forming Mic Array)
SIP PhoneWith VoiceFirst Application
slide 42Mitel | Confidential
Desktop Portfolio
slide 43Mitel | Confidential
Leadership in Design and Functionality
slide 44Mitel | Confidential
53025304
5330
5340
5324
IP Phone Portfolio
5312
NewNew 5360
NewNew 5320
bull Dual-port two-line IP phone supports compression
bull Basic telephony amp messaging
bull Entry levelbull Self labeling bull Large displaybull 8 buttons
bull large graphics backlit displaybull 24 programmable self-
labeling keys
bull Dual-port multi-line display IP speakerphone
bull User-programmable features
bull Dual-port multi-line display IP speakerphone
bull User programmable features
bull Large graphics backlit display
bull Dual-mode protocol SIP MiNet
bull Wideband audio supportbull HTML applications toolkit
built inbull 48 programmable self-
labeling keys with one-touch access
bull Color IP phone bull HTML toolkit for
graphically rich applications
bull Touch screen includes keyboard and volume control
bull ldquoSidebarrdquo provides access to applications
bull Physical integration with a PCbull Integrated to MS Office desktopbull Provide at-a-glance contacts
Navigator
slide 45Mitel | Confidential
Mitel Live Content Creator
End User Personalized Live Rich Media Content
Workgroup Rich Media Content delivery to user community
ndash Simple content creation using standard 3rd party blogging tools
ndash On-the-fly content updates
Personalized live rich media content on the phone
slide 46Mitel | Confidential
Wireless Portfolio
slide 47Mitel | Confidential
Wireless LAN Stand
Converts a desktop phone to a wireless device
Connected to an IP phone ndash serves as an access point for 6 wireless IP phones
Connect a PC to 2nd port for wireless data access
WiredWireless
LAN
Stand as
Access Point
Wireless Client
Wireless Client
Wireless Client
Wireless Client
Wireless ClientWireless
Client
Having trouble communicating between buildings that may not be wired
slide 48Mitel | Confidential
Cordless Handset Headset for 5330 and 5340 IP phones
Improve mobility and productivity
Mobility within 100 meters range from the phone
Leader in acoustic quality
ndash DECT technology ndash higher quality voice density and less interference than Bluetooth
slide 49Mitel | Confidential
WiFi Integration
SpectraLink e340 h340 i640
ndash Full MCD platform integration
ndash Handsets can be hot desks or ACD agents Keyline support
SpectraLink 80208030 r3
ndash Direct MCD SIP integration
ndash 80211 abg support
Ascom i75
ndash Direct MCD SIP integration
App and Middleware support
ndash Messaging Location PTT
slide 50Mitel | Confidential
IP-DECT Integration
MCD Integration
ndash Feature rich SIP integration
ndash Desktop twinned via Dynamic Extension
Enterprise grade Handsets and Accessories
ndash Office Retail 5602 5603
ndash Healthcare 5604
ndash Industrial 5606 5606-Alarm
Messaging and Services
ndash Phonebook Alarms Messaging Location
ndash 3rd-party App and middleware support
slide 51Mitel | Confidential
SIP Solutions
slide 52Mitel | Confidential
Mitel Commitment to SIPIncreased Application Value Deployment Flexibility and Choice
The Promise of SIP
Standardizes VoIP communication into a single protocol
Enables vendor interoperability of traditional telephony elements
Enables standards-based application integration
Reduces costs
The Reality of SIP
Still an evolving standard
Interoperability canrsquot be assumed it needs to be tested
Mitel SIP Center of Excellence
ndash Validation of Mitel solution SIP interoperation with third-party
ndash Network devicesndash Endpointsndash Service provider network configurations
slide 53Mitel | Confidential
3300 Embedded Voice Mail
NuPoint UM
Unified Communicator
Teleworker Solution
3rd party application servers
Mitel Commitment to SIP Support
SIP Lineside Applications
Mitel MiNETSIP Dual-mode sets
SIP Phones
SIP Softphones
Wireless (WiFi and IP DECT) SIP Phones
Gateways amp Analog Adaptors
Mitel Communications Director
Service Provider Networks
ndash Softswitches
ndash Gateways
ndash Session Border Controllers
ndash Firewalls
SIP interconnect to PSTN
SIP interconnect to other PBXs
SIP Trunking
slide 54Mitel | Confidential
Net Solutions Managed Servicesand Partnerships
slide 55Mitel | Confidential
Mitel NetSolutionsreg
Wide Area Networks (CLEC Services)
Complete local long distance Internet access and complex data network offerings
Industry leading customer support
Local regional national and international solutions
Solutions include
ndash Local services ndash PSTN and SIP services
ndash WAN technologies ndash MPLS VPLS Optical Ethernet
ndash Hosted solutions ndash Network management Audio and Web collaboration
Current CLEC Certifications
Pending CLEC CertificationsRevised 2009
slide 56Mitel | Confidential
Managed Services
Differentiated program addressing total cost of ownership
Merges business applications services and support to address unique business models
End-to-end communications services and solutions from a single vendor
Ability to add and adapt to emerging technologies
Strategically connects financial and application objectives in a long term service and support relationship
ldquo For organizations seeking conservation of capital and a fixed monthly bill Mitel offers its unique managed services program ndash Gartner Grouprdquo
slide 57Mitel | Confidential
Consistent Exceptional Customer Satisfaction
Unparallel Customer Satisfaction Rate of 97
slide 58Mitel | Confidential
Mitel TotalSolution Managed Services Portfolio
Complete Sourcing Support Consulting and Financing
Convert capital cost to operational expenditure
Fixed Costs for Up to Eight Years
Simple Administration
Managed Growth
Peace of Mind
Focus on establishing your business
slide 59Mitel | Confidential
Partner Focus
HP ProCurve Best of breed networkvoice offering
Microsoft LCS to OCS to Exchange 2007 and beyond
Sun Microsystems Desktop Data Center virtualization
VMWare Expansion of virtualization market
Strategic Partners
slide 60Mitel | Confidential
Why Mitel
slide 61Mitel | Confidential
Software centricYour choice of software ndash simplifying
managementsupport
HTML amp Custom Apps
Legacy Rescue
UCAdvanced applications focus
Industry specific IP Phone html applications
IP enable outdated infrastructure without replacing any hardware
Single portal to launch apps that fit differentiated users
The MarketLeader
The Customer Benefit
Strategic Partnerships Desktop amp data center virtualization amp OCS Sametime integration
slide 62Mitel | Confidential
Why Mitel
Our global customer base spans multiple industry sectors
slide 63Mitel | Confidential
MOTOROLA
Why Mitel
slide 64Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The Mitel solution is very flexible and provides us with the framework to deploy applications in the futureldquo
We now deliver an exceptional service and have been able to expand by the planned 50 without it impacting on customer serviceldquo
The Mitel system has been in place for about two years - It just worksldquo
We run a small but dynamic business and Mitels IP technology and Teleworker solution stretch across the globe with us
N Mackrill CEO
CommonTime
S Saunders VP Corporate Operations
Carlson Wagonlit Travel
We used to spend nearly $18000 each quarter on service calls With Mitel we have even been able to scale back our IT support by one headcount due to the remote management featuresldquo
S RigbyOperations Director
Broker Assistance Limited
This system is efficient we get up to 90 of the calls to the right desk with the correct record on-screen as the calls are answeredldquo
M SharpPractice Manager
Northgate Medical Centre
C GibbonsInformation Systems Manager
Appliance SmartD ThomasIT Administrator
Quirk Auto Dealers
slide 65Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The rollout has been so successful in Europe that the Mitel product set has become our global standardrdquo
We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safetyldquo
ldquoMitel rose above the competition with a solution that is scalable and cost-effectiveldquo
ldquoWithout Mitelrsquos thorough understanding of our needs Irsquom not sure we would have seen this project to through to the end
S Senicourt Director of Telecommunications
AuchanG Schrils VP Technology and Services
Intercontinental Hotels Group
ldquoWith Mitelrsquos IP Solution we have converged and future-proofed our voice and data networks while delivering a wide range of hospitality-specific telephony featureshelliprdquo
R W RuncieCIO
CPS
ldquoAfter careful analysis we new Mitelrsquos solution was the only one that could do the jobldquo
L JohanssonManager of IP Telephony ServicesMedQuist
N WrightTelecommunications Manager
SSA Global
D ZimmermanCIO
Arbyrsquos Restaurant Group Inc
ldquoMitels attack into larger enterprise environments has yielded positive contact
center results The company reports that in FY 2009 (which ends June 30)
they sold three times as many contact centers of over 150 seats as they did in
FY 2008rdquo ~Sheila McGee-Smith McGee-Smith Analytics No Jitter The Mitel (Contact Center)
Story June 29 2009
Mitel was the first to announce virtualizing real-time voice applications to
leverage industry standard servers based on its relationship with VMWareldquo
~ Blair Pleasant COMMfusion No Jitter - Its A Mad Mad Virtual World Oct 21 2009
A plethora of advanced UC and collaboration solutions offered by communication
vendors are looking to address the same business needs and challenges Yet Mitel
has remained at the forefront of technology innovation hellip the integration of video
conferencing with collaboration (file sharing etc) is a valuable feature that
provides users with a more comprehensive collaborative experienceldquo ~ Elka Popova
Frost amp Sullivan Mitel Enhances its UC and Collaboration Portfolio Sep 23 2009
slide 66Mitel | Confidential
Mitel has a good vision of where its going and over time I think well see it play a much bigger role in the evolution of the telecom sector than Nortelldquo Zeus Kerravala Yankee Group
Mitelrsquos strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market Gartner
ldquoGiven that UC has been central to Mitelrsquos value proposition for several years while many segment competitors have only incorporated it into their positioning over the past 18 months the business-driven benefits resulting from these applications remain key differentiatorsrdquo ~ Intellicom Analytics July 2008
slide 67Mitel | Confidential
Thank you
Rylan Harrisrylan_harrismitelcom240-387-4559
- Mitel Corporate Overview
- About Us
- Mitel Global Market Share
- Slide 4
- Slide 5
- Market Share ndash United States SMB IP Telephony Lines Shipped 2008
- Increased Market Share
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Business Challenges
- Mitel Driving New Approaches to Growth
- Slide 14
- Mitel Business Communications Leadership Developing the Future
- Mitel Communications Director ndash Your Platform of Choice
- Mitel Communications Directorndash Your Platform of Choice
- Mitel 5000 CP ndash Your Platform of Choice
- Slide 19
- Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
- Slide 21
- Data Center Virtualization Consolidation
- Mitel and VMware Partnership
- Virtualization of Mitel Applications
- Slide 25
- Mitel Applications Suite Business Communications Made Simple
- Mitel Applications Suite Hitting the SMB ldquoSuiterdquo Spot
- Driving Strong Customer Attachment
- Mitel Border Gateway
- Solutions Tailored to Fit Your Needs
- Senior Executives Sales
- New Dynamic Extension ndash Now even easier
- Knowledge Workers
- Customer Service and Support
- Office Administrator Receptionist
- Internal IT Department
- Slide 37
- Unified Communicator Advanced
- Slide 39
- Mitel Telecollaboration Solution
- Solution Components
- Slide 42
- Leadership in Design and Functionality
- IP Phone Portfolio
- Mitel Live Content Creator
- Slide 46
- Wireless LAN Stand
- Cordless Handset Headset for 5330 and 5340 IP phones
- WiFi Integration
- IP-DECT Integration
- Slide 51
- Mitel Commitment to SIP Increased Application Value Deployment Flexibility and Choice
- Mitel Commitment to SIP Support
- Slide 54
- Mitel NetSolutionsreg Wide Area Networks (CLEC Services)
- Managed Services
- Consistent Exceptional Customer Satisfaction
- Mitel TotalSolution Managed Services Portfolio
- Strategic Partners
- Slide 60
- Slide 61
- Why Mitel
- Why Mitel
- What CUSTOMERS are ldquoSaying helliprdquo
- Slide 65
- Slide 66
- Slide 67
- Thank you Rylan Harris rylan_harrismitelcom 240-387-4559
-
slide 35Mitel | Confidential
Office Administrator Receptionist
Speech Auto Attendant
Facilitate 24 x 7 access to information
ndash Routing by employee name department name or a telephone number
ndash Enhance contact information through personal IVR
Improves return on investment
ndash Reduce the number of trunks required to support incoming calls
Customer Service Manager
Optimize customer experience and business efficiencies
Serve customers in the medium of choice
Self serve options for improved accessibility
Improve call resolution with CRM integration
Capitalize on up sell opportunities with out bound dialing
Perfect forbull Desk based bull Multiple support roles main customer service
and access point to the businessbull Need quick access to internal information
Work More Effectively
slide 36Mitel | Confidential
Internal IT Department
Enterprise ManagementSolutions
Seamless Single Point Provisioning
Manage all applications users and end points
Speed Up Tasks Eliminate Repetitive Tasks
Increase Accuracy Reliability and Availability
Remote Support
24x7 health monitoring of remote Mitel platforms
Secure VPN and dialup access
Reduced service truck rolls
Improve IT service
Faster service response times
Pro-active fault resolution
Increase system availability
Mitel Application Suite
Single Server
Single Install
Consolidated Administration Across Applications and Users
Standard templates
Perfect forbull Multiple technology hats ndash voice
and databull Requires easy to install and
manage solutionsbull Has to do more with less
Business Dashboard
Optimize use of employee and system resources
Measure customer response to marketing campaigns
Monitor employee performance for operational improvement
Historical and real-time reporting
Simplified Administration
slide 37Mitel | Confidential
slide 38Mitel | Confidential
Unified CommunicatorAdvanced
slide 39Mitel | Confidential
Mitel applicationsndash AWC NuPoint Teleworker
MCD Mitel 5000
Microsoft ndash Click to call from IE Word
Outlook
ndash Calendar
ndash Contacts
IBM Lotus Notes ndash Click to dial collaborate
ndash Contacts
Other PIM integrationndash ACT
slide 40Mitel | Confidential
Integrated video conferencing and collaboration
Full HD solution
Mitel Telecollaboration Solution
Simple
Quality
Software-based Telecollaboration
Software solution priced for all customersROI
Low bandwidth and high toleranceNetwork
Optimization
slide 41Mitel | Confidential
Solution Components
HD Monitors
Speakers(for stereo or spatial sound)
Server- Video Codec- Audio Bridge- Session Controller
HD Cameras(bottom of each monitor)
slide 41Mitel | Confidential
Spatial Wideband Audio Acquisition Unit(Beam forming Mic Array)
SIP PhoneWith VoiceFirst Application
slide 42Mitel | Confidential
Desktop Portfolio
slide 43Mitel | Confidential
Leadership in Design and Functionality
slide 44Mitel | Confidential
53025304
5330
5340
5324
IP Phone Portfolio
5312
NewNew 5360
NewNew 5320
bull Dual-port two-line IP phone supports compression
bull Basic telephony amp messaging
bull Entry levelbull Self labeling bull Large displaybull 8 buttons
bull large graphics backlit displaybull 24 programmable self-
labeling keys
bull Dual-port multi-line display IP speakerphone
bull User-programmable features
bull Dual-port multi-line display IP speakerphone
bull User programmable features
bull Large graphics backlit display
bull Dual-mode protocol SIP MiNet
bull Wideband audio supportbull HTML applications toolkit
built inbull 48 programmable self-
labeling keys with one-touch access
bull Color IP phone bull HTML toolkit for
graphically rich applications
bull Touch screen includes keyboard and volume control
bull ldquoSidebarrdquo provides access to applications
bull Physical integration with a PCbull Integrated to MS Office desktopbull Provide at-a-glance contacts
Navigator
slide 45Mitel | Confidential
Mitel Live Content Creator
End User Personalized Live Rich Media Content
Workgroup Rich Media Content delivery to user community
ndash Simple content creation using standard 3rd party blogging tools
ndash On-the-fly content updates
Personalized live rich media content on the phone
slide 46Mitel | Confidential
Wireless Portfolio
slide 47Mitel | Confidential
Wireless LAN Stand
Converts a desktop phone to a wireless device
Connected to an IP phone ndash serves as an access point for 6 wireless IP phones
Connect a PC to 2nd port for wireless data access
WiredWireless
LAN
Stand as
Access Point
Wireless Client
Wireless Client
Wireless Client
Wireless Client
Wireless ClientWireless
Client
Having trouble communicating between buildings that may not be wired
slide 48Mitel | Confidential
Cordless Handset Headset for 5330 and 5340 IP phones
Improve mobility and productivity
Mobility within 100 meters range from the phone
Leader in acoustic quality
ndash DECT technology ndash higher quality voice density and less interference than Bluetooth
slide 49Mitel | Confidential
WiFi Integration
SpectraLink e340 h340 i640
ndash Full MCD platform integration
ndash Handsets can be hot desks or ACD agents Keyline support
SpectraLink 80208030 r3
ndash Direct MCD SIP integration
ndash 80211 abg support
Ascom i75
ndash Direct MCD SIP integration
App and Middleware support
ndash Messaging Location PTT
slide 50Mitel | Confidential
IP-DECT Integration
MCD Integration
ndash Feature rich SIP integration
ndash Desktop twinned via Dynamic Extension
Enterprise grade Handsets and Accessories
ndash Office Retail 5602 5603
ndash Healthcare 5604
ndash Industrial 5606 5606-Alarm
Messaging and Services
ndash Phonebook Alarms Messaging Location
ndash 3rd-party App and middleware support
slide 51Mitel | Confidential
SIP Solutions
slide 52Mitel | Confidential
Mitel Commitment to SIPIncreased Application Value Deployment Flexibility and Choice
The Promise of SIP
Standardizes VoIP communication into a single protocol
Enables vendor interoperability of traditional telephony elements
Enables standards-based application integration
Reduces costs
The Reality of SIP
Still an evolving standard
Interoperability canrsquot be assumed it needs to be tested
Mitel SIP Center of Excellence
ndash Validation of Mitel solution SIP interoperation with third-party
ndash Network devicesndash Endpointsndash Service provider network configurations
slide 53Mitel | Confidential
3300 Embedded Voice Mail
NuPoint UM
Unified Communicator
Teleworker Solution
3rd party application servers
Mitel Commitment to SIP Support
SIP Lineside Applications
Mitel MiNETSIP Dual-mode sets
SIP Phones
SIP Softphones
Wireless (WiFi and IP DECT) SIP Phones
Gateways amp Analog Adaptors
Mitel Communications Director
Service Provider Networks
ndash Softswitches
ndash Gateways
ndash Session Border Controllers
ndash Firewalls
SIP interconnect to PSTN
SIP interconnect to other PBXs
SIP Trunking
slide 54Mitel | Confidential
Net Solutions Managed Servicesand Partnerships
slide 55Mitel | Confidential
Mitel NetSolutionsreg
Wide Area Networks (CLEC Services)
Complete local long distance Internet access and complex data network offerings
Industry leading customer support
Local regional national and international solutions
Solutions include
ndash Local services ndash PSTN and SIP services
ndash WAN technologies ndash MPLS VPLS Optical Ethernet
ndash Hosted solutions ndash Network management Audio and Web collaboration
Current CLEC Certifications
Pending CLEC CertificationsRevised 2009
slide 56Mitel | Confidential
Managed Services
Differentiated program addressing total cost of ownership
Merges business applications services and support to address unique business models
End-to-end communications services and solutions from a single vendor
Ability to add and adapt to emerging technologies
Strategically connects financial and application objectives in a long term service and support relationship
ldquo For organizations seeking conservation of capital and a fixed monthly bill Mitel offers its unique managed services program ndash Gartner Grouprdquo
slide 57Mitel | Confidential
Consistent Exceptional Customer Satisfaction
Unparallel Customer Satisfaction Rate of 97
slide 58Mitel | Confidential
Mitel TotalSolution Managed Services Portfolio
Complete Sourcing Support Consulting and Financing
Convert capital cost to operational expenditure
Fixed Costs for Up to Eight Years
Simple Administration
Managed Growth
Peace of Mind
Focus on establishing your business
slide 59Mitel | Confidential
Partner Focus
HP ProCurve Best of breed networkvoice offering
Microsoft LCS to OCS to Exchange 2007 and beyond
Sun Microsystems Desktop Data Center virtualization
VMWare Expansion of virtualization market
Strategic Partners
slide 60Mitel | Confidential
Why Mitel
slide 61Mitel | Confidential
Software centricYour choice of software ndash simplifying
managementsupport
HTML amp Custom Apps
Legacy Rescue
UCAdvanced applications focus
Industry specific IP Phone html applications
IP enable outdated infrastructure without replacing any hardware
Single portal to launch apps that fit differentiated users
The MarketLeader
The Customer Benefit
Strategic Partnerships Desktop amp data center virtualization amp OCS Sametime integration
slide 62Mitel | Confidential
Why Mitel
Our global customer base spans multiple industry sectors
slide 63Mitel | Confidential
MOTOROLA
Why Mitel
slide 64Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The Mitel solution is very flexible and provides us with the framework to deploy applications in the futureldquo
We now deliver an exceptional service and have been able to expand by the planned 50 without it impacting on customer serviceldquo
The Mitel system has been in place for about two years - It just worksldquo
We run a small but dynamic business and Mitels IP technology and Teleworker solution stretch across the globe with us
N Mackrill CEO
CommonTime
S Saunders VP Corporate Operations
Carlson Wagonlit Travel
We used to spend nearly $18000 each quarter on service calls With Mitel we have even been able to scale back our IT support by one headcount due to the remote management featuresldquo
S RigbyOperations Director
Broker Assistance Limited
This system is efficient we get up to 90 of the calls to the right desk with the correct record on-screen as the calls are answeredldquo
M SharpPractice Manager
Northgate Medical Centre
C GibbonsInformation Systems Manager
Appliance SmartD ThomasIT Administrator
Quirk Auto Dealers
slide 65Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The rollout has been so successful in Europe that the Mitel product set has become our global standardrdquo
We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safetyldquo
ldquoMitel rose above the competition with a solution that is scalable and cost-effectiveldquo
ldquoWithout Mitelrsquos thorough understanding of our needs Irsquom not sure we would have seen this project to through to the end
S Senicourt Director of Telecommunications
AuchanG Schrils VP Technology and Services
Intercontinental Hotels Group
ldquoWith Mitelrsquos IP Solution we have converged and future-proofed our voice and data networks while delivering a wide range of hospitality-specific telephony featureshelliprdquo
R W RuncieCIO
CPS
ldquoAfter careful analysis we new Mitelrsquos solution was the only one that could do the jobldquo
L JohanssonManager of IP Telephony ServicesMedQuist
N WrightTelecommunications Manager
SSA Global
D ZimmermanCIO
Arbyrsquos Restaurant Group Inc
ldquoMitels attack into larger enterprise environments has yielded positive contact
center results The company reports that in FY 2009 (which ends June 30)
they sold three times as many contact centers of over 150 seats as they did in
FY 2008rdquo ~Sheila McGee-Smith McGee-Smith Analytics No Jitter The Mitel (Contact Center)
Story June 29 2009
Mitel was the first to announce virtualizing real-time voice applications to
leverage industry standard servers based on its relationship with VMWareldquo
~ Blair Pleasant COMMfusion No Jitter - Its A Mad Mad Virtual World Oct 21 2009
A plethora of advanced UC and collaboration solutions offered by communication
vendors are looking to address the same business needs and challenges Yet Mitel
has remained at the forefront of technology innovation hellip the integration of video
conferencing with collaboration (file sharing etc) is a valuable feature that
provides users with a more comprehensive collaborative experienceldquo ~ Elka Popova
Frost amp Sullivan Mitel Enhances its UC and Collaboration Portfolio Sep 23 2009
slide 66Mitel | Confidential
Mitel has a good vision of where its going and over time I think well see it play a much bigger role in the evolution of the telecom sector than Nortelldquo Zeus Kerravala Yankee Group
Mitelrsquos strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market Gartner
ldquoGiven that UC has been central to Mitelrsquos value proposition for several years while many segment competitors have only incorporated it into their positioning over the past 18 months the business-driven benefits resulting from these applications remain key differentiatorsrdquo ~ Intellicom Analytics July 2008
slide 67Mitel | Confidential
Thank you
Rylan Harrisrylan_harrismitelcom240-387-4559
- Mitel Corporate Overview
- About Us
- Mitel Global Market Share
- Slide 4
- Slide 5
- Market Share ndash United States SMB IP Telephony Lines Shipped 2008
- Increased Market Share
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Business Challenges
- Mitel Driving New Approaches to Growth
- Slide 14
- Mitel Business Communications Leadership Developing the Future
- Mitel Communications Director ndash Your Platform of Choice
- Mitel Communications Directorndash Your Platform of Choice
- Mitel 5000 CP ndash Your Platform of Choice
- Slide 19
- Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
- Slide 21
- Data Center Virtualization Consolidation
- Mitel and VMware Partnership
- Virtualization of Mitel Applications
- Slide 25
- Mitel Applications Suite Business Communications Made Simple
- Mitel Applications Suite Hitting the SMB ldquoSuiterdquo Spot
- Driving Strong Customer Attachment
- Mitel Border Gateway
- Solutions Tailored to Fit Your Needs
- Senior Executives Sales
- New Dynamic Extension ndash Now even easier
- Knowledge Workers
- Customer Service and Support
- Office Administrator Receptionist
- Internal IT Department
- Slide 37
- Unified Communicator Advanced
- Slide 39
- Mitel Telecollaboration Solution
- Solution Components
- Slide 42
- Leadership in Design and Functionality
- IP Phone Portfolio
- Mitel Live Content Creator
- Slide 46
- Wireless LAN Stand
- Cordless Handset Headset for 5330 and 5340 IP phones
- WiFi Integration
- IP-DECT Integration
- Slide 51
- Mitel Commitment to SIP Increased Application Value Deployment Flexibility and Choice
- Mitel Commitment to SIP Support
- Slide 54
- Mitel NetSolutionsreg Wide Area Networks (CLEC Services)
- Managed Services
- Consistent Exceptional Customer Satisfaction
- Mitel TotalSolution Managed Services Portfolio
- Strategic Partners
- Slide 60
- Slide 61
- Why Mitel
- Why Mitel
- What CUSTOMERS are ldquoSaying helliprdquo
- Slide 65
- Slide 66
- Slide 67
- Thank you Rylan Harris rylan_harrismitelcom 240-387-4559
-
slide 36Mitel | Confidential
Internal IT Department
Enterprise ManagementSolutions
Seamless Single Point Provisioning
Manage all applications users and end points
Speed Up Tasks Eliminate Repetitive Tasks
Increase Accuracy Reliability and Availability
Remote Support
24x7 health monitoring of remote Mitel platforms
Secure VPN and dialup access
Reduced service truck rolls
Improve IT service
Faster service response times
Pro-active fault resolution
Increase system availability
Mitel Application Suite
Single Server
Single Install
Consolidated Administration Across Applications and Users
Standard templates
Perfect forbull Multiple technology hats ndash voice
and databull Requires easy to install and
manage solutionsbull Has to do more with less
Business Dashboard
Optimize use of employee and system resources
Measure customer response to marketing campaigns
Monitor employee performance for operational improvement
Historical and real-time reporting
Simplified Administration
slide 37Mitel | Confidential
slide 38Mitel | Confidential
Unified CommunicatorAdvanced
slide 39Mitel | Confidential
Mitel applicationsndash AWC NuPoint Teleworker
MCD Mitel 5000
Microsoft ndash Click to call from IE Word
Outlook
ndash Calendar
ndash Contacts
IBM Lotus Notes ndash Click to dial collaborate
ndash Contacts
Other PIM integrationndash ACT
slide 40Mitel | Confidential
Integrated video conferencing and collaboration
Full HD solution
Mitel Telecollaboration Solution
Simple
Quality
Software-based Telecollaboration
Software solution priced for all customersROI
Low bandwidth and high toleranceNetwork
Optimization
slide 41Mitel | Confidential
Solution Components
HD Monitors
Speakers(for stereo or spatial sound)
Server- Video Codec- Audio Bridge- Session Controller
HD Cameras(bottom of each monitor)
slide 41Mitel | Confidential
Spatial Wideband Audio Acquisition Unit(Beam forming Mic Array)
SIP PhoneWith VoiceFirst Application
slide 42Mitel | Confidential
Desktop Portfolio
slide 43Mitel | Confidential
Leadership in Design and Functionality
slide 44Mitel | Confidential
53025304
5330
5340
5324
IP Phone Portfolio
5312
NewNew 5360
NewNew 5320
bull Dual-port two-line IP phone supports compression
bull Basic telephony amp messaging
bull Entry levelbull Self labeling bull Large displaybull 8 buttons
bull large graphics backlit displaybull 24 programmable self-
labeling keys
bull Dual-port multi-line display IP speakerphone
bull User-programmable features
bull Dual-port multi-line display IP speakerphone
bull User programmable features
bull Large graphics backlit display
bull Dual-mode protocol SIP MiNet
bull Wideband audio supportbull HTML applications toolkit
built inbull 48 programmable self-
labeling keys with one-touch access
bull Color IP phone bull HTML toolkit for
graphically rich applications
bull Touch screen includes keyboard and volume control
bull ldquoSidebarrdquo provides access to applications
bull Physical integration with a PCbull Integrated to MS Office desktopbull Provide at-a-glance contacts
Navigator
slide 45Mitel | Confidential
Mitel Live Content Creator
End User Personalized Live Rich Media Content
Workgroup Rich Media Content delivery to user community
ndash Simple content creation using standard 3rd party blogging tools
ndash On-the-fly content updates
Personalized live rich media content on the phone
slide 46Mitel | Confidential
Wireless Portfolio
slide 47Mitel | Confidential
Wireless LAN Stand
Converts a desktop phone to a wireless device
Connected to an IP phone ndash serves as an access point for 6 wireless IP phones
Connect a PC to 2nd port for wireless data access
WiredWireless
LAN
Stand as
Access Point
Wireless Client
Wireless Client
Wireless Client
Wireless Client
Wireless ClientWireless
Client
Having trouble communicating between buildings that may not be wired
slide 48Mitel | Confidential
Cordless Handset Headset for 5330 and 5340 IP phones
Improve mobility and productivity
Mobility within 100 meters range from the phone
Leader in acoustic quality
ndash DECT technology ndash higher quality voice density and less interference than Bluetooth
slide 49Mitel | Confidential
WiFi Integration
SpectraLink e340 h340 i640
ndash Full MCD platform integration
ndash Handsets can be hot desks or ACD agents Keyline support
SpectraLink 80208030 r3
ndash Direct MCD SIP integration
ndash 80211 abg support
Ascom i75
ndash Direct MCD SIP integration
App and Middleware support
ndash Messaging Location PTT
slide 50Mitel | Confidential
IP-DECT Integration
MCD Integration
ndash Feature rich SIP integration
ndash Desktop twinned via Dynamic Extension
Enterprise grade Handsets and Accessories
ndash Office Retail 5602 5603
ndash Healthcare 5604
ndash Industrial 5606 5606-Alarm
Messaging and Services
ndash Phonebook Alarms Messaging Location
ndash 3rd-party App and middleware support
slide 51Mitel | Confidential
SIP Solutions
slide 52Mitel | Confidential
Mitel Commitment to SIPIncreased Application Value Deployment Flexibility and Choice
The Promise of SIP
Standardizes VoIP communication into a single protocol
Enables vendor interoperability of traditional telephony elements
Enables standards-based application integration
Reduces costs
The Reality of SIP
Still an evolving standard
Interoperability canrsquot be assumed it needs to be tested
Mitel SIP Center of Excellence
ndash Validation of Mitel solution SIP interoperation with third-party
ndash Network devicesndash Endpointsndash Service provider network configurations
slide 53Mitel | Confidential
3300 Embedded Voice Mail
NuPoint UM
Unified Communicator
Teleworker Solution
3rd party application servers
Mitel Commitment to SIP Support
SIP Lineside Applications
Mitel MiNETSIP Dual-mode sets
SIP Phones
SIP Softphones
Wireless (WiFi and IP DECT) SIP Phones
Gateways amp Analog Adaptors
Mitel Communications Director
Service Provider Networks
ndash Softswitches
ndash Gateways
ndash Session Border Controllers
ndash Firewalls
SIP interconnect to PSTN
SIP interconnect to other PBXs
SIP Trunking
slide 54Mitel | Confidential
Net Solutions Managed Servicesand Partnerships
slide 55Mitel | Confidential
Mitel NetSolutionsreg
Wide Area Networks (CLEC Services)
Complete local long distance Internet access and complex data network offerings
Industry leading customer support
Local regional national and international solutions
Solutions include
ndash Local services ndash PSTN and SIP services
ndash WAN technologies ndash MPLS VPLS Optical Ethernet
ndash Hosted solutions ndash Network management Audio and Web collaboration
Current CLEC Certifications
Pending CLEC CertificationsRevised 2009
slide 56Mitel | Confidential
Managed Services
Differentiated program addressing total cost of ownership
Merges business applications services and support to address unique business models
End-to-end communications services and solutions from a single vendor
Ability to add and adapt to emerging technologies
Strategically connects financial and application objectives in a long term service and support relationship
ldquo For organizations seeking conservation of capital and a fixed monthly bill Mitel offers its unique managed services program ndash Gartner Grouprdquo
slide 57Mitel | Confidential
Consistent Exceptional Customer Satisfaction
Unparallel Customer Satisfaction Rate of 97
slide 58Mitel | Confidential
Mitel TotalSolution Managed Services Portfolio
Complete Sourcing Support Consulting and Financing
Convert capital cost to operational expenditure
Fixed Costs for Up to Eight Years
Simple Administration
Managed Growth
Peace of Mind
Focus on establishing your business
slide 59Mitel | Confidential
Partner Focus
HP ProCurve Best of breed networkvoice offering
Microsoft LCS to OCS to Exchange 2007 and beyond
Sun Microsystems Desktop Data Center virtualization
VMWare Expansion of virtualization market
Strategic Partners
slide 60Mitel | Confidential
Why Mitel
slide 61Mitel | Confidential
Software centricYour choice of software ndash simplifying
managementsupport
HTML amp Custom Apps
Legacy Rescue
UCAdvanced applications focus
Industry specific IP Phone html applications
IP enable outdated infrastructure without replacing any hardware
Single portal to launch apps that fit differentiated users
The MarketLeader
The Customer Benefit
Strategic Partnerships Desktop amp data center virtualization amp OCS Sametime integration
slide 62Mitel | Confidential
Why Mitel
Our global customer base spans multiple industry sectors
slide 63Mitel | Confidential
MOTOROLA
Why Mitel
slide 64Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The Mitel solution is very flexible and provides us with the framework to deploy applications in the futureldquo
We now deliver an exceptional service and have been able to expand by the planned 50 without it impacting on customer serviceldquo
The Mitel system has been in place for about two years - It just worksldquo
We run a small but dynamic business and Mitels IP technology and Teleworker solution stretch across the globe with us
N Mackrill CEO
CommonTime
S Saunders VP Corporate Operations
Carlson Wagonlit Travel
We used to spend nearly $18000 each quarter on service calls With Mitel we have even been able to scale back our IT support by one headcount due to the remote management featuresldquo
S RigbyOperations Director
Broker Assistance Limited
This system is efficient we get up to 90 of the calls to the right desk with the correct record on-screen as the calls are answeredldquo
M SharpPractice Manager
Northgate Medical Centre
C GibbonsInformation Systems Manager
Appliance SmartD ThomasIT Administrator
Quirk Auto Dealers
slide 65Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The rollout has been so successful in Europe that the Mitel product set has become our global standardrdquo
We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safetyldquo
ldquoMitel rose above the competition with a solution that is scalable and cost-effectiveldquo
ldquoWithout Mitelrsquos thorough understanding of our needs Irsquom not sure we would have seen this project to through to the end
S Senicourt Director of Telecommunications
AuchanG Schrils VP Technology and Services
Intercontinental Hotels Group
ldquoWith Mitelrsquos IP Solution we have converged and future-proofed our voice and data networks while delivering a wide range of hospitality-specific telephony featureshelliprdquo
R W RuncieCIO
CPS
ldquoAfter careful analysis we new Mitelrsquos solution was the only one that could do the jobldquo
L JohanssonManager of IP Telephony ServicesMedQuist
N WrightTelecommunications Manager
SSA Global
D ZimmermanCIO
Arbyrsquos Restaurant Group Inc
ldquoMitels attack into larger enterprise environments has yielded positive contact
center results The company reports that in FY 2009 (which ends June 30)
they sold three times as many contact centers of over 150 seats as they did in
FY 2008rdquo ~Sheila McGee-Smith McGee-Smith Analytics No Jitter The Mitel (Contact Center)
Story June 29 2009
Mitel was the first to announce virtualizing real-time voice applications to
leverage industry standard servers based on its relationship with VMWareldquo
~ Blair Pleasant COMMfusion No Jitter - Its A Mad Mad Virtual World Oct 21 2009
A plethora of advanced UC and collaboration solutions offered by communication
vendors are looking to address the same business needs and challenges Yet Mitel
has remained at the forefront of technology innovation hellip the integration of video
conferencing with collaboration (file sharing etc) is a valuable feature that
provides users with a more comprehensive collaborative experienceldquo ~ Elka Popova
Frost amp Sullivan Mitel Enhances its UC and Collaboration Portfolio Sep 23 2009
slide 66Mitel | Confidential
Mitel has a good vision of where its going and over time I think well see it play a much bigger role in the evolution of the telecom sector than Nortelldquo Zeus Kerravala Yankee Group
Mitelrsquos strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market Gartner
ldquoGiven that UC has been central to Mitelrsquos value proposition for several years while many segment competitors have only incorporated it into their positioning over the past 18 months the business-driven benefits resulting from these applications remain key differentiatorsrdquo ~ Intellicom Analytics July 2008
slide 67Mitel | Confidential
Thank you
Rylan Harrisrylan_harrismitelcom240-387-4559
- Mitel Corporate Overview
- About Us
- Mitel Global Market Share
- Slide 4
- Slide 5
- Market Share ndash United States SMB IP Telephony Lines Shipped 2008
- Increased Market Share
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Business Challenges
- Mitel Driving New Approaches to Growth
- Slide 14
- Mitel Business Communications Leadership Developing the Future
- Mitel Communications Director ndash Your Platform of Choice
- Mitel Communications Directorndash Your Platform of Choice
- Mitel 5000 CP ndash Your Platform of Choice
- Slide 19
- Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
- Slide 21
- Data Center Virtualization Consolidation
- Mitel and VMware Partnership
- Virtualization of Mitel Applications
- Slide 25
- Mitel Applications Suite Business Communications Made Simple
- Mitel Applications Suite Hitting the SMB ldquoSuiterdquo Spot
- Driving Strong Customer Attachment
- Mitel Border Gateway
- Solutions Tailored to Fit Your Needs
- Senior Executives Sales
- New Dynamic Extension ndash Now even easier
- Knowledge Workers
- Customer Service and Support
- Office Administrator Receptionist
- Internal IT Department
- Slide 37
- Unified Communicator Advanced
- Slide 39
- Mitel Telecollaboration Solution
- Solution Components
- Slide 42
- Leadership in Design and Functionality
- IP Phone Portfolio
- Mitel Live Content Creator
- Slide 46
- Wireless LAN Stand
- Cordless Handset Headset for 5330 and 5340 IP phones
- WiFi Integration
- IP-DECT Integration
- Slide 51
- Mitel Commitment to SIP Increased Application Value Deployment Flexibility and Choice
- Mitel Commitment to SIP Support
- Slide 54
- Mitel NetSolutionsreg Wide Area Networks (CLEC Services)
- Managed Services
- Consistent Exceptional Customer Satisfaction
- Mitel TotalSolution Managed Services Portfolio
- Strategic Partners
- Slide 60
- Slide 61
- Why Mitel
- Why Mitel
- What CUSTOMERS are ldquoSaying helliprdquo
- Slide 65
- Slide 66
- Slide 67
- Thank you Rylan Harris rylan_harrismitelcom 240-387-4559
-
slide 37Mitel | Confidential
slide 38Mitel | Confidential
Unified CommunicatorAdvanced
slide 39Mitel | Confidential
Mitel applicationsndash AWC NuPoint Teleworker
MCD Mitel 5000
Microsoft ndash Click to call from IE Word
Outlook
ndash Calendar
ndash Contacts
IBM Lotus Notes ndash Click to dial collaborate
ndash Contacts
Other PIM integrationndash ACT
slide 40Mitel | Confidential
Integrated video conferencing and collaboration
Full HD solution
Mitel Telecollaboration Solution
Simple
Quality
Software-based Telecollaboration
Software solution priced for all customersROI
Low bandwidth and high toleranceNetwork
Optimization
slide 41Mitel | Confidential
Solution Components
HD Monitors
Speakers(for stereo or spatial sound)
Server- Video Codec- Audio Bridge- Session Controller
HD Cameras(bottom of each monitor)
slide 41Mitel | Confidential
Spatial Wideband Audio Acquisition Unit(Beam forming Mic Array)
SIP PhoneWith VoiceFirst Application
slide 42Mitel | Confidential
Desktop Portfolio
slide 43Mitel | Confidential
Leadership in Design and Functionality
slide 44Mitel | Confidential
53025304
5330
5340
5324
IP Phone Portfolio
5312
NewNew 5360
NewNew 5320
bull Dual-port two-line IP phone supports compression
bull Basic telephony amp messaging
bull Entry levelbull Self labeling bull Large displaybull 8 buttons
bull large graphics backlit displaybull 24 programmable self-
labeling keys
bull Dual-port multi-line display IP speakerphone
bull User-programmable features
bull Dual-port multi-line display IP speakerphone
bull User programmable features
bull Large graphics backlit display
bull Dual-mode protocol SIP MiNet
bull Wideband audio supportbull HTML applications toolkit
built inbull 48 programmable self-
labeling keys with one-touch access
bull Color IP phone bull HTML toolkit for
graphically rich applications
bull Touch screen includes keyboard and volume control
bull ldquoSidebarrdquo provides access to applications
bull Physical integration with a PCbull Integrated to MS Office desktopbull Provide at-a-glance contacts
Navigator
slide 45Mitel | Confidential
Mitel Live Content Creator
End User Personalized Live Rich Media Content
Workgroup Rich Media Content delivery to user community
ndash Simple content creation using standard 3rd party blogging tools
ndash On-the-fly content updates
Personalized live rich media content on the phone
slide 46Mitel | Confidential
Wireless Portfolio
slide 47Mitel | Confidential
Wireless LAN Stand
Converts a desktop phone to a wireless device
Connected to an IP phone ndash serves as an access point for 6 wireless IP phones
Connect a PC to 2nd port for wireless data access
WiredWireless
LAN
Stand as
Access Point
Wireless Client
Wireless Client
Wireless Client
Wireless Client
Wireless ClientWireless
Client
Having trouble communicating between buildings that may not be wired
slide 48Mitel | Confidential
Cordless Handset Headset for 5330 and 5340 IP phones
Improve mobility and productivity
Mobility within 100 meters range from the phone
Leader in acoustic quality
ndash DECT technology ndash higher quality voice density and less interference than Bluetooth
slide 49Mitel | Confidential
WiFi Integration
SpectraLink e340 h340 i640
ndash Full MCD platform integration
ndash Handsets can be hot desks or ACD agents Keyline support
SpectraLink 80208030 r3
ndash Direct MCD SIP integration
ndash 80211 abg support
Ascom i75
ndash Direct MCD SIP integration
App and Middleware support
ndash Messaging Location PTT
slide 50Mitel | Confidential
IP-DECT Integration
MCD Integration
ndash Feature rich SIP integration
ndash Desktop twinned via Dynamic Extension
Enterprise grade Handsets and Accessories
ndash Office Retail 5602 5603
ndash Healthcare 5604
ndash Industrial 5606 5606-Alarm
Messaging and Services
ndash Phonebook Alarms Messaging Location
ndash 3rd-party App and middleware support
slide 51Mitel | Confidential
SIP Solutions
slide 52Mitel | Confidential
Mitel Commitment to SIPIncreased Application Value Deployment Flexibility and Choice
The Promise of SIP
Standardizes VoIP communication into a single protocol
Enables vendor interoperability of traditional telephony elements
Enables standards-based application integration
Reduces costs
The Reality of SIP
Still an evolving standard
Interoperability canrsquot be assumed it needs to be tested
Mitel SIP Center of Excellence
ndash Validation of Mitel solution SIP interoperation with third-party
ndash Network devicesndash Endpointsndash Service provider network configurations
slide 53Mitel | Confidential
3300 Embedded Voice Mail
NuPoint UM
Unified Communicator
Teleworker Solution
3rd party application servers
Mitel Commitment to SIP Support
SIP Lineside Applications
Mitel MiNETSIP Dual-mode sets
SIP Phones
SIP Softphones
Wireless (WiFi and IP DECT) SIP Phones
Gateways amp Analog Adaptors
Mitel Communications Director
Service Provider Networks
ndash Softswitches
ndash Gateways
ndash Session Border Controllers
ndash Firewalls
SIP interconnect to PSTN
SIP interconnect to other PBXs
SIP Trunking
slide 54Mitel | Confidential
Net Solutions Managed Servicesand Partnerships
slide 55Mitel | Confidential
Mitel NetSolutionsreg
Wide Area Networks (CLEC Services)
Complete local long distance Internet access and complex data network offerings
Industry leading customer support
Local regional national and international solutions
Solutions include
ndash Local services ndash PSTN and SIP services
ndash WAN technologies ndash MPLS VPLS Optical Ethernet
ndash Hosted solutions ndash Network management Audio and Web collaboration
Current CLEC Certifications
Pending CLEC CertificationsRevised 2009
slide 56Mitel | Confidential
Managed Services
Differentiated program addressing total cost of ownership
Merges business applications services and support to address unique business models
End-to-end communications services and solutions from a single vendor
Ability to add and adapt to emerging technologies
Strategically connects financial and application objectives in a long term service and support relationship
ldquo For organizations seeking conservation of capital and a fixed monthly bill Mitel offers its unique managed services program ndash Gartner Grouprdquo
slide 57Mitel | Confidential
Consistent Exceptional Customer Satisfaction
Unparallel Customer Satisfaction Rate of 97
slide 58Mitel | Confidential
Mitel TotalSolution Managed Services Portfolio
Complete Sourcing Support Consulting and Financing
Convert capital cost to operational expenditure
Fixed Costs for Up to Eight Years
Simple Administration
Managed Growth
Peace of Mind
Focus on establishing your business
slide 59Mitel | Confidential
Partner Focus
HP ProCurve Best of breed networkvoice offering
Microsoft LCS to OCS to Exchange 2007 and beyond
Sun Microsystems Desktop Data Center virtualization
VMWare Expansion of virtualization market
Strategic Partners
slide 60Mitel | Confidential
Why Mitel
slide 61Mitel | Confidential
Software centricYour choice of software ndash simplifying
managementsupport
HTML amp Custom Apps
Legacy Rescue
UCAdvanced applications focus
Industry specific IP Phone html applications
IP enable outdated infrastructure without replacing any hardware
Single portal to launch apps that fit differentiated users
The MarketLeader
The Customer Benefit
Strategic Partnerships Desktop amp data center virtualization amp OCS Sametime integration
slide 62Mitel | Confidential
Why Mitel
Our global customer base spans multiple industry sectors
slide 63Mitel | Confidential
MOTOROLA
Why Mitel
slide 64Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The Mitel solution is very flexible and provides us with the framework to deploy applications in the futureldquo
We now deliver an exceptional service and have been able to expand by the planned 50 without it impacting on customer serviceldquo
The Mitel system has been in place for about two years - It just worksldquo
We run a small but dynamic business and Mitels IP technology and Teleworker solution stretch across the globe with us
N Mackrill CEO
CommonTime
S Saunders VP Corporate Operations
Carlson Wagonlit Travel
We used to spend nearly $18000 each quarter on service calls With Mitel we have even been able to scale back our IT support by one headcount due to the remote management featuresldquo
S RigbyOperations Director
Broker Assistance Limited
This system is efficient we get up to 90 of the calls to the right desk with the correct record on-screen as the calls are answeredldquo
M SharpPractice Manager
Northgate Medical Centre
C GibbonsInformation Systems Manager
Appliance SmartD ThomasIT Administrator
Quirk Auto Dealers
slide 65Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The rollout has been so successful in Europe that the Mitel product set has become our global standardrdquo
We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safetyldquo
ldquoMitel rose above the competition with a solution that is scalable and cost-effectiveldquo
ldquoWithout Mitelrsquos thorough understanding of our needs Irsquom not sure we would have seen this project to through to the end
S Senicourt Director of Telecommunications
AuchanG Schrils VP Technology and Services
Intercontinental Hotels Group
ldquoWith Mitelrsquos IP Solution we have converged and future-proofed our voice and data networks while delivering a wide range of hospitality-specific telephony featureshelliprdquo
R W RuncieCIO
CPS
ldquoAfter careful analysis we new Mitelrsquos solution was the only one that could do the jobldquo
L JohanssonManager of IP Telephony ServicesMedQuist
N WrightTelecommunications Manager
SSA Global
D ZimmermanCIO
Arbyrsquos Restaurant Group Inc
ldquoMitels attack into larger enterprise environments has yielded positive contact
center results The company reports that in FY 2009 (which ends June 30)
they sold three times as many contact centers of over 150 seats as they did in
FY 2008rdquo ~Sheila McGee-Smith McGee-Smith Analytics No Jitter The Mitel (Contact Center)
Story June 29 2009
Mitel was the first to announce virtualizing real-time voice applications to
leverage industry standard servers based on its relationship with VMWareldquo
~ Blair Pleasant COMMfusion No Jitter - Its A Mad Mad Virtual World Oct 21 2009
A plethora of advanced UC and collaboration solutions offered by communication
vendors are looking to address the same business needs and challenges Yet Mitel
has remained at the forefront of technology innovation hellip the integration of video
conferencing with collaboration (file sharing etc) is a valuable feature that
provides users with a more comprehensive collaborative experienceldquo ~ Elka Popova
Frost amp Sullivan Mitel Enhances its UC and Collaboration Portfolio Sep 23 2009
slide 66Mitel | Confidential
Mitel has a good vision of where its going and over time I think well see it play a much bigger role in the evolution of the telecom sector than Nortelldquo Zeus Kerravala Yankee Group
Mitelrsquos strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market Gartner
ldquoGiven that UC has been central to Mitelrsquos value proposition for several years while many segment competitors have only incorporated it into their positioning over the past 18 months the business-driven benefits resulting from these applications remain key differentiatorsrdquo ~ Intellicom Analytics July 2008
slide 67Mitel | Confidential
Thank you
Rylan Harrisrylan_harrismitelcom240-387-4559
- Mitel Corporate Overview
- About Us
- Mitel Global Market Share
- Slide 4
- Slide 5
- Market Share ndash United States SMB IP Telephony Lines Shipped 2008
- Increased Market Share
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Business Challenges
- Mitel Driving New Approaches to Growth
- Slide 14
- Mitel Business Communications Leadership Developing the Future
- Mitel Communications Director ndash Your Platform of Choice
- Mitel Communications Directorndash Your Platform of Choice
- Mitel 5000 CP ndash Your Platform of Choice
- Slide 19
- Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
- Slide 21
- Data Center Virtualization Consolidation
- Mitel and VMware Partnership
- Virtualization of Mitel Applications
- Slide 25
- Mitel Applications Suite Business Communications Made Simple
- Mitel Applications Suite Hitting the SMB ldquoSuiterdquo Spot
- Driving Strong Customer Attachment
- Mitel Border Gateway
- Solutions Tailored to Fit Your Needs
- Senior Executives Sales
- New Dynamic Extension ndash Now even easier
- Knowledge Workers
- Customer Service and Support
- Office Administrator Receptionist
- Internal IT Department
- Slide 37
- Unified Communicator Advanced
- Slide 39
- Mitel Telecollaboration Solution
- Solution Components
- Slide 42
- Leadership in Design and Functionality
- IP Phone Portfolio
- Mitel Live Content Creator
- Slide 46
- Wireless LAN Stand
- Cordless Handset Headset for 5330 and 5340 IP phones
- WiFi Integration
- IP-DECT Integration
- Slide 51
- Mitel Commitment to SIP Increased Application Value Deployment Flexibility and Choice
- Mitel Commitment to SIP Support
- Slide 54
- Mitel NetSolutionsreg Wide Area Networks (CLEC Services)
- Managed Services
- Consistent Exceptional Customer Satisfaction
- Mitel TotalSolution Managed Services Portfolio
- Strategic Partners
- Slide 60
- Slide 61
- Why Mitel
- Why Mitel
- What CUSTOMERS are ldquoSaying helliprdquo
- Slide 65
- Slide 66
- Slide 67
- Thank you Rylan Harris rylan_harrismitelcom 240-387-4559
-
slide 38Mitel | Confidential
Unified CommunicatorAdvanced
slide 39Mitel | Confidential
Mitel applicationsndash AWC NuPoint Teleworker
MCD Mitel 5000
Microsoft ndash Click to call from IE Word
Outlook
ndash Calendar
ndash Contacts
IBM Lotus Notes ndash Click to dial collaborate
ndash Contacts
Other PIM integrationndash ACT
slide 40Mitel | Confidential
Integrated video conferencing and collaboration
Full HD solution
Mitel Telecollaboration Solution
Simple
Quality
Software-based Telecollaboration
Software solution priced for all customersROI
Low bandwidth and high toleranceNetwork
Optimization
slide 41Mitel | Confidential
Solution Components
HD Monitors
Speakers(for stereo or spatial sound)
Server- Video Codec- Audio Bridge- Session Controller
HD Cameras(bottom of each monitor)
slide 41Mitel | Confidential
Spatial Wideband Audio Acquisition Unit(Beam forming Mic Array)
SIP PhoneWith VoiceFirst Application
slide 42Mitel | Confidential
Desktop Portfolio
slide 43Mitel | Confidential
Leadership in Design and Functionality
slide 44Mitel | Confidential
53025304
5330
5340
5324
IP Phone Portfolio
5312
NewNew 5360
NewNew 5320
bull Dual-port two-line IP phone supports compression
bull Basic telephony amp messaging
bull Entry levelbull Self labeling bull Large displaybull 8 buttons
bull large graphics backlit displaybull 24 programmable self-
labeling keys
bull Dual-port multi-line display IP speakerphone
bull User-programmable features
bull Dual-port multi-line display IP speakerphone
bull User programmable features
bull Large graphics backlit display
bull Dual-mode protocol SIP MiNet
bull Wideband audio supportbull HTML applications toolkit
built inbull 48 programmable self-
labeling keys with one-touch access
bull Color IP phone bull HTML toolkit for
graphically rich applications
bull Touch screen includes keyboard and volume control
bull ldquoSidebarrdquo provides access to applications
bull Physical integration with a PCbull Integrated to MS Office desktopbull Provide at-a-glance contacts
Navigator
slide 45Mitel | Confidential
Mitel Live Content Creator
End User Personalized Live Rich Media Content
Workgroup Rich Media Content delivery to user community
ndash Simple content creation using standard 3rd party blogging tools
ndash On-the-fly content updates
Personalized live rich media content on the phone
slide 46Mitel | Confidential
Wireless Portfolio
slide 47Mitel | Confidential
Wireless LAN Stand
Converts a desktop phone to a wireless device
Connected to an IP phone ndash serves as an access point for 6 wireless IP phones
Connect a PC to 2nd port for wireless data access
WiredWireless
LAN
Stand as
Access Point
Wireless Client
Wireless Client
Wireless Client
Wireless Client
Wireless ClientWireless
Client
Having trouble communicating between buildings that may not be wired
slide 48Mitel | Confidential
Cordless Handset Headset for 5330 and 5340 IP phones
Improve mobility and productivity
Mobility within 100 meters range from the phone
Leader in acoustic quality
ndash DECT technology ndash higher quality voice density and less interference than Bluetooth
slide 49Mitel | Confidential
WiFi Integration
SpectraLink e340 h340 i640
ndash Full MCD platform integration
ndash Handsets can be hot desks or ACD agents Keyline support
SpectraLink 80208030 r3
ndash Direct MCD SIP integration
ndash 80211 abg support
Ascom i75
ndash Direct MCD SIP integration
App and Middleware support
ndash Messaging Location PTT
slide 50Mitel | Confidential
IP-DECT Integration
MCD Integration
ndash Feature rich SIP integration
ndash Desktop twinned via Dynamic Extension
Enterprise grade Handsets and Accessories
ndash Office Retail 5602 5603
ndash Healthcare 5604
ndash Industrial 5606 5606-Alarm
Messaging and Services
ndash Phonebook Alarms Messaging Location
ndash 3rd-party App and middleware support
slide 51Mitel | Confidential
SIP Solutions
slide 52Mitel | Confidential
Mitel Commitment to SIPIncreased Application Value Deployment Flexibility and Choice
The Promise of SIP
Standardizes VoIP communication into a single protocol
Enables vendor interoperability of traditional telephony elements
Enables standards-based application integration
Reduces costs
The Reality of SIP
Still an evolving standard
Interoperability canrsquot be assumed it needs to be tested
Mitel SIP Center of Excellence
ndash Validation of Mitel solution SIP interoperation with third-party
ndash Network devicesndash Endpointsndash Service provider network configurations
slide 53Mitel | Confidential
3300 Embedded Voice Mail
NuPoint UM
Unified Communicator
Teleworker Solution
3rd party application servers
Mitel Commitment to SIP Support
SIP Lineside Applications
Mitel MiNETSIP Dual-mode sets
SIP Phones
SIP Softphones
Wireless (WiFi and IP DECT) SIP Phones
Gateways amp Analog Adaptors
Mitel Communications Director
Service Provider Networks
ndash Softswitches
ndash Gateways
ndash Session Border Controllers
ndash Firewalls
SIP interconnect to PSTN
SIP interconnect to other PBXs
SIP Trunking
slide 54Mitel | Confidential
Net Solutions Managed Servicesand Partnerships
slide 55Mitel | Confidential
Mitel NetSolutionsreg
Wide Area Networks (CLEC Services)
Complete local long distance Internet access and complex data network offerings
Industry leading customer support
Local regional national and international solutions
Solutions include
ndash Local services ndash PSTN and SIP services
ndash WAN technologies ndash MPLS VPLS Optical Ethernet
ndash Hosted solutions ndash Network management Audio and Web collaboration
Current CLEC Certifications
Pending CLEC CertificationsRevised 2009
slide 56Mitel | Confidential
Managed Services
Differentiated program addressing total cost of ownership
Merges business applications services and support to address unique business models
End-to-end communications services and solutions from a single vendor
Ability to add and adapt to emerging technologies
Strategically connects financial and application objectives in a long term service and support relationship
ldquo For organizations seeking conservation of capital and a fixed monthly bill Mitel offers its unique managed services program ndash Gartner Grouprdquo
slide 57Mitel | Confidential
Consistent Exceptional Customer Satisfaction
Unparallel Customer Satisfaction Rate of 97
slide 58Mitel | Confidential
Mitel TotalSolution Managed Services Portfolio
Complete Sourcing Support Consulting and Financing
Convert capital cost to operational expenditure
Fixed Costs for Up to Eight Years
Simple Administration
Managed Growth
Peace of Mind
Focus on establishing your business
slide 59Mitel | Confidential
Partner Focus
HP ProCurve Best of breed networkvoice offering
Microsoft LCS to OCS to Exchange 2007 and beyond
Sun Microsystems Desktop Data Center virtualization
VMWare Expansion of virtualization market
Strategic Partners
slide 60Mitel | Confidential
Why Mitel
slide 61Mitel | Confidential
Software centricYour choice of software ndash simplifying
managementsupport
HTML amp Custom Apps
Legacy Rescue
UCAdvanced applications focus
Industry specific IP Phone html applications
IP enable outdated infrastructure without replacing any hardware
Single portal to launch apps that fit differentiated users
The MarketLeader
The Customer Benefit
Strategic Partnerships Desktop amp data center virtualization amp OCS Sametime integration
slide 62Mitel | Confidential
Why Mitel
Our global customer base spans multiple industry sectors
slide 63Mitel | Confidential
MOTOROLA
Why Mitel
slide 64Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The Mitel solution is very flexible and provides us with the framework to deploy applications in the futureldquo
We now deliver an exceptional service and have been able to expand by the planned 50 without it impacting on customer serviceldquo
The Mitel system has been in place for about two years - It just worksldquo
We run a small but dynamic business and Mitels IP technology and Teleworker solution stretch across the globe with us
N Mackrill CEO
CommonTime
S Saunders VP Corporate Operations
Carlson Wagonlit Travel
We used to spend nearly $18000 each quarter on service calls With Mitel we have even been able to scale back our IT support by one headcount due to the remote management featuresldquo
S RigbyOperations Director
Broker Assistance Limited
This system is efficient we get up to 90 of the calls to the right desk with the correct record on-screen as the calls are answeredldquo
M SharpPractice Manager
Northgate Medical Centre
C GibbonsInformation Systems Manager
Appliance SmartD ThomasIT Administrator
Quirk Auto Dealers
slide 65Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The rollout has been so successful in Europe that the Mitel product set has become our global standardrdquo
We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safetyldquo
ldquoMitel rose above the competition with a solution that is scalable and cost-effectiveldquo
ldquoWithout Mitelrsquos thorough understanding of our needs Irsquom not sure we would have seen this project to through to the end
S Senicourt Director of Telecommunications
AuchanG Schrils VP Technology and Services
Intercontinental Hotels Group
ldquoWith Mitelrsquos IP Solution we have converged and future-proofed our voice and data networks while delivering a wide range of hospitality-specific telephony featureshelliprdquo
R W RuncieCIO
CPS
ldquoAfter careful analysis we new Mitelrsquos solution was the only one that could do the jobldquo
L JohanssonManager of IP Telephony ServicesMedQuist
N WrightTelecommunications Manager
SSA Global
D ZimmermanCIO
Arbyrsquos Restaurant Group Inc
ldquoMitels attack into larger enterprise environments has yielded positive contact
center results The company reports that in FY 2009 (which ends June 30)
they sold three times as many contact centers of over 150 seats as they did in
FY 2008rdquo ~Sheila McGee-Smith McGee-Smith Analytics No Jitter The Mitel (Contact Center)
Story June 29 2009
Mitel was the first to announce virtualizing real-time voice applications to
leverage industry standard servers based on its relationship with VMWareldquo
~ Blair Pleasant COMMfusion No Jitter - Its A Mad Mad Virtual World Oct 21 2009
A plethora of advanced UC and collaboration solutions offered by communication
vendors are looking to address the same business needs and challenges Yet Mitel
has remained at the forefront of technology innovation hellip the integration of video
conferencing with collaboration (file sharing etc) is a valuable feature that
provides users with a more comprehensive collaborative experienceldquo ~ Elka Popova
Frost amp Sullivan Mitel Enhances its UC and Collaboration Portfolio Sep 23 2009
slide 66Mitel | Confidential
Mitel has a good vision of where its going and over time I think well see it play a much bigger role in the evolution of the telecom sector than Nortelldquo Zeus Kerravala Yankee Group
Mitelrsquos strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market Gartner
ldquoGiven that UC has been central to Mitelrsquos value proposition for several years while many segment competitors have only incorporated it into their positioning over the past 18 months the business-driven benefits resulting from these applications remain key differentiatorsrdquo ~ Intellicom Analytics July 2008
slide 67Mitel | Confidential
Thank you
Rylan Harrisrylan_harrismitelcom240-387-4559
- Mitel Corporate Overview
- About Us
- Mitel Global Market Share
- Slide 4
- Slide 5
- Market Share ndash United States SMB IP Telephony Lines Shipped 2008
- Increased Market Share
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Business Challenges
- Mitel Driving New Approaches to Growth
- Slide 14
- Mitel Business Communications Leadership Developing the Future
- Mitel Communications Director ndash Your Platform of Choice
- Mitel Communications Directorndash Your Platform of Choice
- Mitel 5000 CP ndash Your Platform of Choice
- Slide 19
- Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
- Slide 21
- Data Center Virtualization Consolidation
- Mitel and VMware Partnership
- Virtualization of Mitel Applications
- Slide 25
- Mitel Applications Suite Business Communications Made Simple
- Mitel Applications Suite Hitting the SMB ldquoSuiterdquo Spot
- Driving Strong Customer Attachment
- Mitel Border Gateway
- Solutions Tailored to Fit Your Needs
- Senior Executives Sales
- New Dynamic Extension ndash Now even easier
- Knowledge Workers
- Customer Service and Support
- Office Administrator Receptionist
- Internal IT Department
- Slide 37
- Unified Communicator Advanced
- Slide 39
- Mitel Telecollaboration Solution
- Solution Components
- Slide 42
- Leadership in Design and Functionality
- IP Phone Portfolio
- Mitel Live Content Creator
- Slide 46
- Wireless LAN Stand
- Cordless Handset Headset for 5330 and 5340 IP phones
- WiFi Integration
- IP-DECT Integration
- Slide 51
- Mitel Commitment to SIP Increased Application Value Deployment Flexibility and Choice
- Mitel Commitment to SIP Support
- Slide 54
- Mitel NetSolutionsreg Wide Area Networks (CLEC Services)
- Managed Services
- Consistent Exceptional Customer Satisfaction
- Mitel TotalSolution Managed Services Portfolio
- Strategic Partners
- Slide 60
- Slide 61
- Why Mitel
- Why Mitel
- What CUSTOMERS are ldquoSaying helliprdquo
- Slide 65
- Slide 66
- Slide 67
- Thank you Rylan Harris rylan_harrismitelcom 240-387-4559
-
slide 39Mitel | Confidential
Mitel applicationsndash AWC NuPoint Teleworker
MCD Mitel 5000
Microsoft ndash Click to call from IE Word
Outlook
ndash Calendar
ndash Contacts
IBM Lotus Notes ndash Click to dial collaborate
ndash Contacts
Other PIM integrationndash ACT
slide 40Mitel | Confidential
Integrated video conferencing and collaboration
Full HD solution
Mitel Telecollaboration Solution
Simple
Quality
Software-based Telecollaboration
Software solution priced for all customersROI
Low bandwidth and high toleranceNetwork
Optimization
slide 41Mitel | Confidential
Solution Components
HD Monitors
Speakers(for stereo or spatial sound)
Server- Video Codec- Audio Bridge- Session Controller
HD Cameras(bottom of each monitor)
slide 41Mitel | Confidential
Spatial Wideband Audio Acquisition Unit(Beam forming Mic Array)
SIP PhoneWith VoiceFirst Application
slide 42Mitel | Confidential
Desktop Portfolio
slide 43Mitel | Confidential
Leadership in Design and Functionality
slide 44Mitel | Confidential
53025304
5330
5340
5324
IP Phone Portfolio
5312
NewNew 5360
NewNew 5320
bull Dual-port two-line IP phone supports compression
bull Basic telephony amp messaging
bull Entry levelbull Self labeling bull Large displaybull 8 buttons
bull large graphics backlit displaybull 24 programmable self-
labeling keys
bull Dual-port multi-line display IP speakerphone
bull User-programmable features
bull Dual-port multi-line display IP speakerphone
bull User programmable features
bull Large graphics backlit display
bull Dual-mode protocol SIP MiNet
bull Wideband audio supportbull HTML applications toolkit
built inbull 48 programmable self-
labeling keys with one-touch access
bull Color IP phone bull HTML toolkit for
graphically rich applications
bull Touch screen includes keyboard and volume control
bull ldquoSidebarrdquo provides access to applications
bull Physical integration with a PCbull Integrated to MS Office desktopbull Provide at-a-glance contacts
Navigator
slide 45Mitel | Confidential
Mitel Live Content Creator
End User Personalized Live Rich Media Content
Workgroup Rich Media Content delivery to user community
ndash Simple content creation using standard 3rd party blogging tools
ndash On-the-fly content updates
Personalized live rich media content on the phone
slide 46Mitel | Confidential
Wireless Portfolio
slide 47Mitel | Confidential
Wireless LAN Stand
Converts a desktop phone to a wireless device
Connected to an IP phone ndash serves as an access point for 6 wireless IP phones
Connect a PC to 2nd port for wireless data access
WiredWireless
LAN
Stand as
Access Point
Wireless Client
Wireless Client
Wireless Client
Wireless Client
Wireless ClientWireless
Client
Having trouble communicating between buildings that may not be wired
slide 48Mitel | Confidential
Cordless Handset Headset for 5330 and 5340 IP phones
Improve mobility and productivity
Mobility within 100 meters range from the phone
Leader in acoustic quality
ndash DECT technology ndash higher quality voice density and less interference than Bluetooth
slide 49Mitel | Confidential
WiFi Integration
SpectraLink e340 h340 i640
ndash Full MCD platform integration
ndash Handsets can be hot desks or ACD agents Keyline support
SpectraLink 80208030 r3
ndash Direct MCD SIP integration
ndash 80211 abg support
Ascom i75
ndash Direct MCD SIP integration
App and Middleware support
ndash Messaging Location PTT
slide 50Mitel | Confidential
IP-DECT Integration
MCD Integration
ndash Feature rich SIP integration
ndash Desktop twinned via Dynamic Extension
Enterprise grade Handsets and Accessories
ndash Office Retail 5602 5603
ndash Healthcare 5604
ndash Industrial 5606 5606-Alarm
Messaging and Services
ndash Phonebook Alarms Messaging Location
ndash 3rd-party App and middleware support
slide 51Mitel | Confidential
SIP Solutions
slide 52Mitel | Confidential
Mitel Commitment to SIPIncreased Application Value Deployment Flexibility and Choice
The Promise of SIP
Standardizes VoIP communication into a single protocol
Enables vendor interoperability of traditional telephony elements
Enables standards-based application integration
Reduces costs
The Reality of SIP
Still an evolving standard
Interoperability canrsquot be assumed it needs to be tested
Mitel SIP Center of Excellence
ndash Validation of Mitel solution SIP interoperation with third-party
ndash Network devicesndash Endpointsndash Service provider network configurations
slide 53Mitel | Confidential
3300 Embedded Voice Mail
NuPoint UM
Unified Communicator
Teleworker Solution
3rd party application servers
Mitel Commitment to SIP Support
SIP Lineside Applications
Mitel MiNETSIP Dual-mode sets
SIP Phones
SIP Softphones
Wireless (WiFi and IP DECT) SIP Phones
Gateways amp Analog Adaptors
Mitel Communications Director
Service Provider Networks
ndash Softswitches
ndash Gateways
ndash Session Border Controllers
ndash Firewalls
SIP interconnect to PSTN
SIP interconnect to other PBXs
SIP Trunking
slide 54Mitel | Confidential
Net Solutions Managed Servicesand Partnerships
slide 55Mitel | Confidential
Mitel NetSolutionsreg
Wide Area Networks (CLEC Services)
Complete local long distance Internet access and complex data network offerings
Industry leading customer support
Local regional national and international solutions
Solutions include
ndash Local services ndash PSTN and SIP services
ndash WAN technologies ndash MPLS VPLS Optical Ethernet
ndash Hosted solutions ndash Network management Audio and Web collaboration
Current CLEC Certifications
Pending CLEC CertificationsRevised 2009
slide 56Mitel | Confidential
Managed Services
Differentiated program addressing total cost of ownership
Merges business applications services and support to address unique business models
End-to-end communications services and solutions from a single vendor
Ability to add and adapt to emerging technologies
Strategically connects financial and application objectives in a long term service and support relationship
ldquo For organizations seeking conservation of capital and a fixed monthly bill Mitel offers its unique managed services program ndash Gartner Grouprdquo
slide 57Mitel | Confidential
Consistent Exceptional Customer Satisfaction
Unparallel Customer Satisfaction Rate of 97
slide 58Mitel | Confidential
Mitel TotalSolution Managed Services Portfolio
Complete Sourcing Support Consulting and Financing
Convert capital cost to operational expenditure
Fixed Costs for Up to Eight Years
Simple Administration
Managed Growth
Peace of Mind
Focus on establishing your business
slide 59Mitel | Confidential
Partner Focus
HP ProCurve Best of breed networkvoice offering
Microsoft LCS to OCS to Exchange 2007 and beyond
Sun Microsystems Desktop Data Center virtualization
VMWare Expansion of virtualization market
Strategic Partners
slide 60Mitel | Confidential
Why Mitel
slide 61Mitel | Confidential
Software centricYour choice of software ndash simplifying
managementsupport
HTML amp Custom Apps
Legacy Rescue
UCAdvanced applications focus
Industry specific IP Phone html applications
IP enable outdated infrastructure without replacing any hardware
Single portal to launch apps that fit differentiated users
The MarketLeader
The Customer Benefit
Strategic Partnerships Desktop amp data center virtualization amp OCS Sametime integration
slide 62Mitel | Confidential
Why Mitel
Our global customer base spans multiple industry sectors
slide 63Mitel | Confidential
MOTOROLA
Why Mitel
slide 64Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The Mitel solution is very flexible and provides us with the framework to deploy applications in the futureldquo
We now deliver an exceptional service and have been able to expand by the planned 50 without it impacting on customer serviceldquo
The Mitel system has been in place for about two years - It just worksldquo
We run a small but dynamic business and Mitels IP technology and Teleworker solution stretch across the globe with us
N Mackrill CEO
CommonTime
S Saunders VP Corporate Operations
Carlson Wagonlit Travel
We used to spend nearly $18000 each quarter on service calls With Mitel we have even been able to scale back our IT support by one headcount due to the remote management featuresldquo
S RigbyOperations Director
Broker Assistance Limited
This system is efficient we get up to 90 of the calls to the right desk with the correct record on-screen as the calls are answeredldquo
M SharpPractice Manager
Northgate Medical Centre
C GibbonsInformation Systems Manager
Appliance SmartD ThomasIT Administrator
Quirk Auto Dealers
slide 65Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The rollout has been so successful in Europe that the Mitel product set has become our global standardrdquo
We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safetyldquo
ldquoMitel rose above the competition with a solution that is scalable and cost-effectiveldquo
ldquoWithout Mitelrsquos thorough understanding of our needs Irsquom not sure we would have seen this project to through to the end
S Senicourt Director of Telecommunications
AuchanG Schrils VP Technology and Services
Intercontinental Hotels Group
ldquoWith Mitelrsquos IP Solution we have converged and future-proofed our voice and data networks while delivering a wide range of hospitality-specific telephony featureshelliprdquo
R W RuncieCIO
CPS
ldquoAfter careful analysis we new Mitelrsquos solution was the only one that could do the jobldquo
L JohanssonManager of IP Telephony ServicesMedQuist
N WrightTelecommunications Manager
SSA Global
D ZimmermanCIO
Arbyrsquos Restaurant Group Inc
ldquoMitels attack into larger enterprise environments has yielded positive contact
center results The company reports that in FY 2009 (which ends June 30)
they sold three times as many contact centers of over 150 seats as they did in
FY 2008rdquo ~Sheila McGee-Smith McGee-Smith Analytics No Jitter The Mitel (Contact Center)
Story June 29 2009
Mitel was the first to announce virtualizing real-time voice applications to
leverage industry standard servers based on its relationship with VMWareldquo
~ Blair Pleasant COMMfusion No Jitter - Its A Mad Mad Virtual World Oct 21 2009
A plethora of advanced UC and collaboration solutions offered by communication
vendors are looking to address the same business needs and challenges Yet Mitel
has remained at the forefront of technology innovation hellip the integration of video
conferencing with collaboration (file sharing etc) is a valuable feature that
provides users with a more comprehensive collaborative experienceldquo ~ Elka Popova
Frost amp Sullivan Mitel Enhances its UC and Collaboration Portfolio Sep 23 2009
slide 66Mitel | Confidential
Mitel has a good vision of where its going and over time I think well see it play a much bigger role in the evolution of the telecom sector than Nortelldquo Zeus Kerravala Yankee Group
Mitelrsquos strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market Gartner
ldquoGiven that UC has been central to Mitelrsquos value proposition for several years while many segment competitors have only incorporated it into their positioning over the past 18 months the business-driven benefits resulting from these applications remain key differentiatorsrdquo ~ Intellicom Analytics July 2008
slide 67Mitel | Confidential
Thank you
Rylan Harrisrylan_harrismitelcom240-387-4559
- Mitel Corporate Overview
- About Us
- Mitel Global Market Share
- Slide 4
- Slide 5
- Market Share ndash United States SMB IP Telephony Lines Shipped 2008
- Increased Market Share
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Business Challenges
- Mitel Driving New Approaches to Growth
- Slide 14
- Mitel Business Communications Leadership Developing the Future
- Mitel Communications Director ndash Your Platform of Choice
- Mitel Communications Directorndash Your Platform of Choice
- Mitel 5000 CP ndash Your Platform of Choice
- Slide 19
- Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
- Slide 21
- Data Center Virtualization Consolidation
- Mitel and VMware Partnership
- Virtualization of Mitel Applications
- Slide 25
- Mitel Applications Suite Business Communications Made Simple
- Mitel Applications Suite Hitting the SMB ldquoSuiterdquo Spot
- Driving Strong Customer Attachment
- Mitel Border Gateway
- Solutions Tailored to Fit Your Needs
- Senior Executives Sales
- New Dynamic Extension ndash Now even easier
- Knowledge Workers
- Customer Service and Support
- Office Administrator Receptionist
- Internal IT Department
- Slide 37
- Unified Communicator Advanced
- Slide 39
- Mitel Telecollaboration Solution
- Solution Components
- Slide 42
- Leadership in Design and Functionality
- IP Phone Portfolio
- Mitel Live Content Creator
- Slide 46
- Wireless LAN Stand
- Cordless Handset Headset for 5330 and 5340 IP phones
- WiFi Integration
- IP-DECT Integration
- Slide 51
- Mitel Commitment to SIP Increased Application Value Deployment Flexibility and Choice
- Mitel Commitment to SIP Support
- Slide 54
- Mitel NetSolutionsreg Wide Area Networks (CLEC Services)
- Managed Services
- Consistent Exceptional Customer Satisfaction
- Mitel TotalSolution Managed Services Portfolio
- Strategic Partners
- Slide 60
- Slide 61
- Why Mitel
- Why Mitel
- What CUSTOMERS are ldquoSaying helliprdquo
- Slide 65
- Slide 66
- Slide 67
- Thank you Rylan Harris rylan_harrismitelcom 240-387-4559
-
slide 40Mitel | Confidential
Integrated video conferencing and collaboration
Full HD solution
Mitel Telecollaboration Solution
Simple
Quality
Software-based Telecollaboration
Software solution priced for all customersROI
Low bandwidth and high toleranceNetwork
Optimization
slide 41Mitel | Confidential
Solution Components
HD Monitors
Speakers(for stereo or spatial sound)
Server- Video Codec- Audio Bridge- Session Controller
HD Cameras(bottom of each monitor)
slide 41Mitel | Confidential
Spatial Wideband Audio Acquisition Unit(Beam forming Mic Array)
SIP PhoneWith VoiceFirst Application
slide 42Mitel | Confidential
Desktop Portfolio
slide 43Mitel | Confidential
Leadership in Design and Functionality
slide 44Mitel | Confidential
53025304
5330
5340
5324
IP Phone Portfolio
5312
NewNew 5360
NewNew 5320
bull Dual-port two-line IP phone supports compression
bull Basic telephony amp messaging
bull Entry levelbull Self labeling bull Large displaybull 8 buttons
bull large graphics backlit displaybull 24 programmable self-
labeling keys
bull Dual-port multi-line display IP speakerphone
bull User-programmable features
bull Dual-port multi-line display IP speakerphone
bull User programmable features
bull Large graphics backlit display
bull Dual-mode protocol SIP MiNet
bull Wideband audio supportbull HTML applications toolkit
built inbull 48 programmable self-
labeling keys with one-touch access
bull Color IP phone bull HTML toolkit for
graphically rich applications
bull Touch screen includes keyboard and volume control
bull ldquoSidebarrdquo provides access to applications
bull Physical integration with a PCbull Integrated to MS Office desktopbull Provide at-a-glance contacts
Navigator
slide 45Mitel | Confidential
Mitel Live Content Creator
End User Personalized Live Rich Media Content
Workgroup Rich Media Content delivery to user community
ndash Simple content creation using standard 3rd party blogging tools
ndash On-the-fly content updates
Personalized live rich media content on the phone
slide 46Mitel | Confidential
Wireless Portfolio
slide 47Mitel | Confidential
Wireless LAN Stand
Converts a desktop phone to a wireless device
Connected to an IP phone ndash serves as an access point for 6 wireless IP phones
Connect a PC to 2nd port for wireless data access
WiredWireless
LAN
Stand as
Access Point
Wireless Client
Wireless Client
Wireless Client
Wireless Client
Wireless ClientWireless
Client
Having trouble communicating between buildings that may not be wired
slide 48Mitel | Confidential
Cordless Handset Headset for 5330 and 5340 IP phones
Improve mobility and productivity
Mobility within 100 meters range from the phone
Leader in acoustic quality
ndash DECT technology ndash higher quality voice density and less interference than Bluetooth
slide 49Mitel | Confidential
WiFi Integration
SpectraLink e340 h340 i640
ndash Full MCD platform integration
ndash Handsets can be hot desks or ACD agents Keyline support
SpectraLink 80208030 r3
ndash Direct MCD SIP integration
ndash 80211 abg support
Ascom i75
ndash Direct MCD SIP integration
App and Middleware support
ndash Messaging Location PTT
slide 50Mitel | Confidential
IP-DECT Integration
MCD Integration
ndash Feature rich SIP integration
ndash Desktop twinned via Dynamic Extension
Enterprise grade Handsets and Accessories
ndash Office Retail 5602 5603
ndash Healthcare 5604
ndash Industrial 5606 5606-Alarm
Messaging and Services
ndash Phonebook Alarms Messaging Location
ndash 3rd-party App and middleware support
slide 51Mitel | Confidential
SIP Solutions
slide 52Mitel | Confidential
Mitel Commitment to SIPIncreased Application Value Deployment Flexibility and Choice
The Promise of SIP
Standardizes VoIP communication into a single protocol
Enables vendor interoperability of traditional telephony elements
Enables standards-based application integration
Reduces costs
The Reality of SIP
Still an evolving standard
Interoperability canrsquot be assumed it needs to be tested
Mitel SIP Center of Excellence
ndash Validation of Mitel solution SIP interoperation with third-party
ndash Network devicesndash Endpointsndash Service provider network configurations
slide 53Mitel | Confidential
3300 Embedded Voice Mail
NuPoint UM
Unified Communicator
Teleworker Solution
3rd party application servers
Mitel Commitment to SIP Support
SIP Lineside Applications
Mitel MiNETSIP Dual-mode sets
SIP Phones
SIP Softphones
Wireless (WiFi and IP DECT) SIP Phones
Gateways amp Analog Adaptors
Mitel Communications Director
Service Provider Networks
ndash Softswitches
ndash Gateways
ndash Session Border Controllers
ndash Firewalls
SIP interconnect to PSTN
SIP interconnect to other PBXs
SIP Trunking
slide 54Mitel | Confidential
Net Solutions Managed Servicesand Partnerships
slide 55Mitel | Confidential
Mitel NetSolutionsreg
Wide Area Networks (CLEC Services)
Complete local long distance Internet access and complex data network offerings
Industry leading customer support
Local regional national and international solutions
Solutions include
ndash Local services ndash PSTN and SIP services
ndash WAN technologies ndash MPLS VPLS Optical Ethernet
ndash Hosted solutions ndash Network management Audio and Web collaboration
Current CLEC Certifications
Pending CLEC CertificationsRevised 2009
slide 56Mitel | Confidential
Managed Services
Differentiated program addressing total cost of ownership
Merges business applications services and support to address unique business models
End-to-end communications services and solutions from a single vendor
Ability to add and adapt to emerging technologies
Strategically connects financial and application objectives in a long term service and support relationship
ldquo For organizations seeking conservation of capital and a fixed monthly bill Mitel offers its unique managed services program ndash Gartner Grouprdquo
slide 57Mitel | Confidential
Consistent Exceptional Customer Satisfaction
Unparallel Customer Satisfaction Rate of 97
slide 58Mitel | Confidential
Mitel TotalSolution Managed Services Portfolio
Complete Sourcing Support Consulting and Financing
Convert capital cost to operational expenditure
Fixed Costs for Up to Eight Years
Simple Administration
Managed Growth
Peace of Mind
Focus on establishing your business
slide 59Mitel | Confidential
Partner Focus
HP ProCurve Best of breed networkvoice offering
Microsoft LCS to OCS to Exchange 2007 and beyond
Sun Microsystems Desktop Data Center virtualization
VMWare Expansion of virtualization market
Strategic Partners
slide 60Mitel | Confidential
Why Mitel
slide 61Mitel | Confidential
Software centricYour choice of software ndash simplifying
managementsupport
HTML amp Custom Apps
Legacy Rescue
UCAdvanced applications focus
Industry specific IP Phone html applications
IP enable outdated infrastructure without replacing any hardware
Single portal to launch apps that fit differentiated users
The MarketLeader
The Customer Benefit
Strategic Partnerships Desktop amp data center virtualization amp OCS Sametime integration
slide 62Mitel | Confidential
Why Mitel
Our global customer base spans multiple industry sectors
slide 63Mitel | Confidential
MOTOROLA
Why Mitel
slide 64Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The Mitel solution is very flexible and provides us with the framework to deploy applications in the futureldquo
We now deliver an exceptional service and have been able to expand by the planned 50 without it impacting on customer serviceldquo
The Mitel system has been in place for about two years - It just worksldquo
We run a small but dynamic business and Mitels IP technology and Teleworker solution stretch across the globe with us
N Mackrill CEO
CommonTime
S Saunders VP Corporate Operations
Carlson Wagonlit Travel
We used to spend nearly $18000 each quarter on service calls With Mitel we have even been able to scale back our IT support by one headcount due to the remote management featuresldquo
S RigbyOperations Director
Broker Assistance Limited
This system is efficient we get up to 90 of the calls to the right desk with the correct record on-screen as the calls are answeredldquo
M SharpPractice Manager
Northgate Medical Centre
C GibbonsInformation Systems Manager
Appliance SmartD ThomasIT Administrator
Quirk Auto Dealers
slide 65Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The rollout has been so successful in Europe that the Mitel product set has become our global standardrdquo
We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safetyldquo
ldquoMitel rose above the competition with a solution that is scalable and cost-effectiveldquo
ldquoWithout Mitelrsquos thorough understanding of our needs Irsquom not sure we would have seen this project to through to the end
S Senicourt Director of Telecommunications
AuchanG Schrils VP Technology and Services
Intercontinental Hotels Group
ldquoWith Mitelrsquos IP Solution we have converged and future-proofed our voice and data networks while delivering a wide range of hospitality-specific telephony featureshelliprdquo
R W RuncieCIO
CPS
ldquoAfter careful analysis we new Mitelrsquos solution was the only one that could do the jobldquo
L JohanssonManager of IP Telephony ServicesMedQuist
N WrightTelecommunications Manager
SSA Global
D ZimmermanCIO
Arbyrsquos Restaurant Group Inc
ldquoMitels attack into larger enterprise environments has yielded positive contact
center results The company reports that in FY 2009 (which ends June 30)
they sold three times as many contact centers of over 150 seats as they did in
FY 2008rdquo ~Sheila McGee-Smith McGee-Smith Analytics No Jitter The Mitel (Contact Center)
Story June 29 2009
Mitel was the first to announce virtualizing real-time voice applications to
leverage industry standard servers based on its relationship with VMWareldquo
~ Blair Pleasant COMMfusion No Jitter - Its A Mad Mad Virtual World Oct 21 2009
A plethora of advanced UC and collaboration solutions offered by communication
vendors are looking to address the same business needs and challenges Yet Mitel
has remained at the forefront of technology innovation hellip the integration of video
conferencing with collaboration (file sharing etc) is a valuable feature that
provides users with a more comprehensive collaborative experienceldquo ~ Elka Popova
Frost amp Sullivan Mitel Enhances its UC and Collaboration Portfolio Sep 23 2009
slide 66Mitel | Confidential
Mitel has a good vision of where its going and over time I think well see it play a much bigger role in the evolution of the telecom sector than Nortelldquo Zeus Kerravala Yankee Group
Mitelrsquos strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market Gartner
ldquoGiven that UC has been central to Mitelrsquos value proposition for several years while many segment competitors have only incorporated it into their positioning over the past 18 months the business-driven benefits resulting from these applications remain key differentiatorsrdquo ~ Intellicom Analytics July 2008
slide 67Mitel | Confidential
Thank you
Rylan Harrisrylan_harrismitelcom240-387-4559
- Mitel Corporate Overview
- About Us
- Mitel Global Market Share
- Slide 4
- Slide 5
- Market Share ndash United States SMB IP Telephony Lines Shipped 2008
- Increased Market Share
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Business Challenges
- Mitel Driving New Approaches to Growth
- Slide 14
- Mitel Business Communications Leadership Developing the Future
- Mitel Communications Director ndash Your Platform of Choice
- Mitel Communications Directorndash Your Platform of Choice
- Mitel 5000 CP ndash Your Platform of Choice
- Slide 19
- Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
- Slide 21
- Data Center Virtualization Consolidation
- Mitel and VMware Partnership
- Virtualization of Mitel Applications
- Slide 25
- Mitel Applications Suite Business Communications Made Simple
- Mitel Applications Suite Hitting the SMB ldquoSuiterdquo Spot
- Driving Strong Customer Attachment
- Mitel Border Gateway
- Solutions Tailored to Fit Your Needs
- Senior Executives Sales
- New Dynamic Extension ndash Now even easier
- Knowledge Workers
- Customer Service and Support
- Office Administrator Receptionist
- Internal IT Department
- Slide 37
- Unified Communicator Advanced
- Slide 39
- Mitel Telecollaboration Solution
- Solution Components
- Slide 42
- Leadership in Design and Functionality
- IP Phone Portfolio
- Mitel Live Content Creator
- Slide 46
- Wireless LAN Stand
- Cordless Handset Headset for 5330 and 5340 IP phones
- WiFi Integration
- IP-DECT Integration
- Slide 51
- Mitel Commitment to SIP Increased Application Value Deployment Flexibility and Choice
- Mitel Commitment to SIP Support
- Slide 54
- Mitel NetSolutionsreg Wide Area Networks (CLEC Services)
- Managed Services
- Consistent Exceptional Customer Satisfaction
- Mitel TotalSolution Managed Services Portfolio
- Strategic Partners
- Slide 60
- Slide 61
- Why Mitel
- Why Mitel
- What CUSTOMERS are ldquoSaying helliprdquo
- Slide 65
- Slide 66
- Slide 67
- Thank you Rylan Harris rylan_harrismitelcom 240-387-4559
-
slide 41Mitel | Confidential
Solution Components
HD Monitors
Speakers(for stereo or spatial sound)
Server- Video Codec- Audio Bridge- Session Controller
HD Cameras(bottom of each monitor)
slide 41Mitel | Confidential
Spatial Wideband Audio Acquisition Unit(Beam forming Mic Array)
SIP PhoneWith VoiceFirst Application
slide 42Mitel | Confidential
Desktop Portfolio
slide 43Mitel | Confidential
Leadership in Design and Functionality
slide 44Mitel | Confidential
53025304
5330
5340
5324
IP Phone Portfolio
5312
NewNew 5360
NewNew 5320
bull Dual-port two-line IP phone supports compression
bull Basic telephony amp messaging
bull Entry levelbull Self labeling bull Large displaybull 8 buttons
bull large graphics backlit displaybull 24 programmable self-
labeling keys
bull Dual-port multi-line display IP speakerphone
bull User-programmable features
bull Dual-port multi-line display IP speakerphone
bull User programmable features
bull Large graphics backlit display
bull Dual-mode protocol SIP MiNet
bull Wideband audio supportbull HTML applications toolkit
built inbull 48 programmable self-
labeling keys with one-touch access
bull Color IP phone bull HTML toolkit for
graphically rich applications
bull Touch screen includes keyboard and volume control
bull ldquoSidebarrdquo provides access to applications
bull Physical integration with a PCbull Integrated to MS Office desktopbull Provide at-a-glance contacts
Navigator
slide 45Mitel | Confidential
Mitel Live Content Creator
End User Personalized Live Rich Media Content
Workgroup Rich Media Content delivery to user community
ndash Simple content creation using standard 3rd party blogging tools
ndash On-the-fly content updates
Personalized live rich media content on the phone
slide 46Mitel | Confidential
Wireless Portfolio
slide 47Mitel | Confidential
Wireless LAN Stand
Converts a desktop phone to a wireless device
Connected to an IP phone ndash serves as an access point for 6 wireless IP phones
Connect a PC to 2nd port for wireless data access
WiredWireless
LAN
Stand as
Access Point
Wireless Client
Wireless Client
Wireless Client
Wireless Client
Wireless ClientWireless
Client
Having trouble communicating between buildings that may not be wired
slide 48Mitel | Confidential
Cordless Handset Headset for 5330 and 5340 IP phones
Improve mobility and productivity
Mobility within 100 meters range from the phone
Leader in acoustic quality
ndash DECT technology ndash higher quality voice density and less interference than Bluetooth
slide 49Mitel | Confidential
WiFi Integration
SpectraLink e340 h340 i640
ndash Full MCD platform integration
ndash Handsets can be hot desks or ACD agents Keyline support
SpectraLink 80208030 r3
ndash Direct MCD SIP integration
ndash 80211 abg support
Ascom i75
ndash Direct MCD SIP integration
App and Middleware support
ndash Messaging Location PTT
slide 50Mitel | Confidential
IP-DECT Integration
MCD Integration
ndash Feature rich SIP integration
ndash Desktop twinned via Dynamic Extension
Enterprise grade Handsets and Accessories
ndash Office Retail 5602 5603
ndash Healthcare 5604
ndash Industrial 5606 5606-Alarm
Messaging and Services
ndash Phonebook Alarms Messaging Location
ndash 3rd-party App and middleware support
slide 51Mitel | Confidential
SIP Solutions
slide 52Mitel | Confidential
Mitel Commitment to SIPIncreased Application Value Deployment Flexibility and Choice
The Promise of SIP
Standardizes VoIP communication into a single protocol
Enables vendor interoperability of traditional telephony elements
Enables standards-based application integration
Reduces costs
The Reality of SIP
Still an evolving standard
Interoperability canrsquot be assumed it needs to be tested
Mitel SIP Center of Excellence
ndash Validation of Mitel solution SIP interoperation with third-party
ndash Network devicesndash Endpointsndash Service provider network configurations
slide 53Mitel | Confidential
3300 Embedded Voice Mail
NuPoint UM
Unified Communicator
Teleworker Solution
3rd party application servers
Mitel Commitment to SIP Support
SIP Lineside Applications
Mitel MiNETSIP Dual-mode sets
SIP Phones
SIP Softphones
Wireless (WiFi and IP DECT) SIP Phones
Gateways amp Analog Adaptors
Mitel Communications Director
Service Provider Networks
ndash Softswitches
ndash Gateways
ndash Session Border Controllers
ndash Firewalls
SIP interconnect to PSTN
SIP interconnect to other PBXs
SIP Trunking
slide 54Mitel | Confidential
Net Solutions Managed Servicesand Partnerships
slide 55Mitel | Confidential
Mitel NetSolutionsreg
Wide Area Networks (CLEC Services)
Complete local long distance Internet access and complex data network offerings
Industry leading customer support
Local regional national and international solutions
Solutions include
ndash Local services ndash PSTN and SIP services
ndash WAN technologies ndash MPLS VPLS Optical Ethernet
ndash Hosted solutions ndash Network management Audio and Web collaboration
Current CLEC Certifications
Pending CLEC CertificationsRevised 2009
slide 56Mitel | Confidential
Managed Services
Differentiated program addressing total cost of ownership
Merges business applications services and support to address unique business models
End-to-end communications services and solutions from a single vendor
Ability to add and adapt to emerging technologies
Strategically connects financial and application objectives in a long term service and support relationship
ldquo For organizations seeking conservation of capital and a fixed monthly bill Mitel offers its unique managed services program ndash Gartner Grouprdquo
slide 57Mitel | Confidential
Consistent Exceptional Customer Satisfaction
Unparallel Customer Satisfaction Rate of 97
slide 58Mitel | Confidential
Mitel TotalSolution Managed Services Portfolio
Complete Sourcing Support Consulting and Financing
Convert capital cost to operational expenditure
Fixed Costs for Up to Eight Years
Simple Administration
Managed Growth
Peace of Mind
Focus on establishing your business
slide 59Mitel | Confidential
Partner Focus
HP ProCurve Best of breed networkvoice offering
Microsoft LCS to OCS to Exchange 2007 and beyond
Sun Microsystems Desktop Data Center virtualization
VMWare Expansion of virtualization market
Strategic Partners
slide 60Mitel | Confidential
Why Mitel
slide 61Mitel | Confidential
Software centricYour choice of software ndash simplifying
managementsupport
HTML amp Custom Apps
Legacy Rescue
UCAdvanced applications focus
Industry specific IP Phone html applications
IP enable outdated infrastructure without replacing any hardware
Single portal to launch apps that fit differentiated users
The MarketLeader
The Customer Benefit
Strategic Partnerships Desktop amp data center virtualization amp OCS Sametime integration
slide 62Mitel | Confidential
Why Mitel
Our global customer base spans multiple industry sectors
slide 63Mitel | Confidential
MOTOROLA
Why Mitel
slide 64Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The Mitel solution is very flexible and provides us with the framework to deploy applications in the futureldquo
We now deliver an exceptional service and have been able to expand by the planned 50 without it impacting on customer serviceldquo
The Mitel system has been in place for about two years - It just worksldquo
We run a small but dynamic business and Mitels IP technology and Teleworker solution stretch across the globe with us
N Mackrill CEO
CommonTime
S Saunders VP Corporate Operations
Carlson Wagonlit Travel
We used to spend nearly $18000 each quarter on service calls With Mitel we have even been able to scale back our IT support by one headcount due to the remote management featuresldquo
S RigbyOperations Director
Broker Assistance Limited
This system is efficient we get up to 90 of the calls to the right desk with the correct record on-screen as the calls are answeredldquo
M SharpPractice Manager
Northgate Medical Centre
C GibbonsInformation Systems Manager
Appliance SmartD ThomasIT Administrator
Quirk Auto Dealers
slide 65Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The rollout has been so successful in Europe that the Mitel product set has become our global standardrdquo
We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safetyldquo
ldquoMitel rose above the competition with a solution that is scalable and cost-effectiveldquo
ldquoWithout Mitelrsquos thorough understanding of our needs Irsquom not sure we would have seen this project to through to the end
S Senicourt Director of Telecommunications
AuchanG Schrils VP Technology and Services
Intercontinental Hotels Group
ldquoWith Mitelrsquos IP Solution we have converged and future-proofed our voice and data networks while delivering a wide range of hospitality-specific telephony featureshelliprdquo
R W RuncieCIO
CPS
ldquoAfter careful analysis we new Mitelrsquos solution was the only one that could do the jobldquo
L JohanssonManager of IP Telephony ServicesMedQuist
N WrightTelecommunications Manager
SSA Global
D ZimmermanCIO
Arbyrsquos Restaurant Group Inc
ldquoMitels attack into larger enterprise environments has yielded positive contact
center results The company reports that in FY 2009 (which ends June 30)
they sold three times as many contact centers of over 150 seats as they did in
FY 2008rdquo ~Sheila McGee-Smith McGee-Smith Analytics No Jitter The Mitel (Contact Center)
Story June 29 2009
Mitel was the first to announce virtualizing real-time voice applications to
leverage industry standard servers based on its relationship with VMWareldquo
~ Blair Pleasant COMMfusion No Jitter - Its A Mad Mad Virtual World Oct 21 2009
A plethora of advanced UC and collaboration solutions offered by communication
vendors are looking to address the same business needs and challenges Yet Mitel
has remained at the forefront of technology innovation hellip the integration of video
conferencing with collaboration (file sharing etc) is a valuable feature that
provides users with a more comprehensive collaborative experienceldquo ~ Elka Popova
Frost amp Sullivan Mitel Enhances its UC and Collaboration Portfolio Sep 23 2009
slide 66Mitel | Confidential
Mitel has a good vision of where its going and over time I think well see it play a much bigger role in the evolution of the telecom sector than Nortelldquo Zeus Kerravala Yankee Group
Mitelrsquos strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market Gartner
ldquoGiven that UC has been central to Mitelrsquos value proposition for several years while many segment competitors have only incorporated it into their positioning over the past 18 months the business-driven benefits resulting from these applications remain key differentiatorsrdquo ~ Intellicom Analytics July 2008
slide 67Mitel | Confidential
Thank you
Rylan Harrisrylan_harrismitelcom240-387-4559
- Mitel Corporate Overview
- About Us
- Mitel Global Market Share
- Slide 4
- Slide 5
- Market Share ndash United States SMB IP Telephony Lines Shipped 2008
- Increased Market Share
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Business Challenges
- Mitel Driving New Approaches to Growth
- Slide 14
- Mitel Business Communications Leadership Developing the Future
- Mitel Communications Director ndash Your Platform of Choice
- Mitel Communications Directorndash Your Platform of Choice
- Mitel 5000 CP ndash Your Platform of Choice
- Slide 19
- Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
- Slide 21
- Data Center Virtualization Consolidation
- Mitel and VMware Partnership
- Virtualization of Mitel Applications
- Slide 25
- Mitel Applications Suite Business Communications Made Simple
- Mitel Applications Suite Hitting the SMB ldquoSuiterdquo Spot
- Driving Strong Customer Attachment
- Mitel Border Gateway
- Solutions Tailored to Fit Your Needs
- Senior Executives Sales
- New Dynamic Extension ndash Now even easier
- Knowledge Workers
- Customer Service and Support
- Office Administrator Receptionist
- Internal IT Department
- Slide 37
- Unified Communicator Advanced
- Slide 39
- Mitel Telecollaboration Solution
- Solution Components
- Slide 42
- Leadership in Design and Functionality
- IP Phone Portfolio
- Mitel Live Content Creator
- Slide 46
- Wireless LAN Stand
- Cordless Handset Headset for 5330 and 5340 IP phones
- WiFi Integration
- IP-DECT Integration
- Slide 51
- Mitel Commitment to SIP Increased Application Value Deployment Flexibility and Choice
- Mitel Commitment to SIP Support
- Slide 54
- Mitel NetSolutionsreg Wide Area Networks (CLEC Services)
- Managed Services
- Consistent Exceptional Customer Satisfaction
- Mitel TotalSolution Managed Services Portfolio
- Strategic Partners
- Slide 60
- Slide 61
- Why Mitel
- Why Mitel
- What CUSTOMERS are ldquoSaying helliprdquo
- Slide 65
- Slide 66
- Slide 67
- Thank you Rylan Harris rylan_harrismitelcom 240-387-4559
-
slide 42Mitel | Confidential
Desktop Portfolio
slide 43Mitel | Confidential
Leadership in Design and Functionality
slide 44Mitel | Confidential
53025304
5330
5340
5324
IP Phone Portfolio
5312
NewNew 5360
NewNew 5320
bull Dual-port two-line IP phone supports compression
bull Basic telephony amp messaging
bull Entry levelbull Self labeling bull Large displaybull 8 buttons
bull large graphics backlit displaybull 24 programmable self-
labeling keys
bull Dual-port multi-line display IP speakerphone
bull User-programmable features
bull Dual-port multi-line display IP speakerphone
bull User programmable features
bull Large graphics backlit display
bull Dual-mode protocol SIP MiNet
bull Wideband audio supportbull HTML applications toolkit
built inbull 48 programmable self-
labeling keys with one-touch access
bull Color IP phone bull HTML toolkit for
graphically rich applications
bull Touch screen includes keyboard and volume control
bull ldquoSidebarrdquo provides access to applications
bull Physical integration with a PCbull Integrated to MS Office desktopbull Provide at-a-glance contacts
Navigator
slide 45Mitel | Confidential
Mitel Live Content Creator
End User Personalized Live Rich Media Content
Workgroup Rich Media Content delivery to user community
ndash Simple content creation using standard 3rd party blogging tools
ndash On-the-fly content updates
Personalized live rich media content on the phone
slide 46Mitel | Confidential
Wireless Portfolio
slide 47Mitel | Confidential
Wireless LAN Stand
Converts a desktop phone to a wireless device
Connected to an IP phone ndash serves as an access point for 6 wireless IP phones
Connect a PC to 2nd port for wireless data access
WiredWireless
LAN
Stand as
Access Point
Wireless Client
Wireless Client
Wireless Client
Wireless Client
Wireless ClientWireless
Client
Having trouble communicating between buildings that may not be wired
slide 48Mitel | Confidential
Cordless Handset Headset for 5330 and 5340 IP phones
Improve mobility and productivity
Mobility within 100 meters range from the phone
Leader in acoustic quality
ndash DECT technology ndash higher quality voice density and less interference than Bluetooth
slide 49Mitel | Confidential
WiFi Integration
SpectraLink e340 h340 i640
ndash Full MCD platform integration
ndash Handsets can be hot desks or ACD agents Keyline support
SpectraLink 80208030 r3
ndash Direct MCD SIP integration
ndash 80211 abg support
Ascom i75
ndash Direct MCD SIP integration
App and Middleware support
ndash Messaging Location PTT
slide 50Mitel | Confidential
IP-DECT Integration
MCD Integration
ndash Feature rich SIP integration
ndash Desktop twinned via Dynamic Extension
Enterprise grade Handsets and Accessories
ndash Office Retail 5602 5603
ndash Healthcare 5604
ndash Industrial 5606 5606-Alarm
Messaging and Services
ndash Phonebook Alarms Messaging Location
ndash 3rd-party App and middleware support
slide 51Mitel | Confidential
SIP Solutions
slide 52Mitel | Confidential
Mitel Commitment to SIPIncreased Application Value Deployment Flexibility and Choice
The Promise of SIP
Standardizes VoIP communication into a single protocol
Enables vendor interoperability of traditional telephony elements
Enables standards-based application integration
Reduces costs
The Reality of SIP
Still an evolving standard
Interoperability canrsquot be assumed it needs to be tested
Mitel SIP Center of Excellence
ndash Validation of Mitel solution SIP interoperation with third-party
ndash Network devicesndash Endpointsndash Service provider network configurations
slide 53Mitel | Confidential
3300 Embedded Voice Mail
NuPoint UM
Unified Communicator
Teleworker Solution
3rd party application servers
Mitel Commitment to SIP Support
SIP Lineside Applications
Mitel MiNETSIP Dual-mode sets
SIP Phones
SIP Softphones
Wireless (WiFi and IP DECT) SIP Phones
Gateways amp Analog Adaptors
Mitel Communications Director
Service Provider Networks
ndash Softswitches
ndash Gateways
ndash Session Border Controllers
ndash Firewalls
SIP interconnect to PSTN
SIP interconnect to other PBXs
SIP Trunking
slide 54Mitel | Confidential
Net Solutions Managed Servicesand Partnerships
slide 55Mitel | Confidential
Mitel NetSolutionsreg
Wide Area Networks (CLEC Services)
Complete local long distance Internet access and complex data network offerings
Industry leading customer support
Local regional national and international solutions
Solutions include
ndash Local services ndash PSTN and SIP services
ndash WAN technologies ndash MPLS VPLS Optical Ethernet
ndash Hosted solutions ndash Network management Audio and Web collaboration
Current CLEC Certifications
Pending CLEC CertificationsRevised 2009
slide 56Mitel | Confidential
Managed Services
Differentiated program addressing total cost of ownership
Merges business applications services and support to address unique business models
End-to-end communications services and solutions from a single vendor
Ability to add and adapt to emerging technologies
Strategically connects financial and application objectives in a long term service and support relationship
ldquo For organizations seeking conservation of capital and a fixed monthly bill Mitel offers its unique managed services program ndash Gartner Grouprdquo
slide 57Mitel | Confidential
Consistent Exceptional Customer Satisfaction
Unparallel Customer Satisfaction Rate of 97
slide 58Mitel | Confidential
Mitel TotalSolution Managed Services Portfolio
Complete Sourcing Support Consulting and Financing
Convert capital cost to operational expenditure
Fixed Costs for Up to Eight Years
Simple Administration
Managed Growth
Peace of Mind
Focus on establishing your business
slide 59Mitel | Confidential
Partner Focus
HP ProCurve Best of breed networkvoice offering
Microsoft LCS to OCS to Exchange 2007 and beyond
Sun Microsystems Desktop Data Center virtualization
VMWare Expansion of virtualization market
Strategic Partners
slide 60Mitel | Confidential
Why Mitel
slide 61Mitel | Confidential
Software centricYour choice of software ndash simplifying
managementsupport
HTML amp Custom Apps
Legacy Rescue
UCAdvanced applications focus
Industry specific IP Phone html applications
IP enable outdated infrastructure without replacing any hardware
Single portal to launch apps that fit differentiated users
The MarketLeader
The Customer Benefit
Strategic Partnerships Desktop amp data center virtualization amp OCS Sametime integration
slide 62Mitel | Confidential
Why Mitel
Our global customer base spans multiple industry sectors
slide 63Mitel | Confidential
MOTOROLA
Why Mitel
slide 64Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The Mitel solution is very flexible and provides us with the framework to deploy applications in the futureldquo
We now deliver an exceptional service and have been able to expand by the planned 50 without it impacting on customer serviceldquo
The Mitel system has been in place for about two years - It just worksldquo
We run a small but dynamic business and Mitels IP technology and Teleworker solution stretch across the globe with us
N Mackrill CEO
CommonTime
S Saunders VP Corporate Operations
Carlson Wagonlit Travel
We used to spend nearly $18000 each quarter on service calls With Mitel we have even been able to scale back our IT support by one headcount due to the remote management featuresldquo
S RigbyOperations Director
Broker Assistance Limited
This system is efficient we get up to 90 of the calls to the right desk with the correct record on-screen as the calls are answeredldquo
M SharpPractice Manager
Northgate Medical Centre
C GibbonsInformation Systems Manager
Appliance SmartD ThomasIT Administrator
Quirk Auto Dealers
slide 65Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The rollout has been so successful in Europe that the Mitel product set has become our global standardrdquo
We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safetyldquo
ldquoMitel rose above the competition with a solution that is scalable and cost-effectiveldquo
ldquoWithout Mitelrsquos thorough understanding of our needs Irsquom not sure we would have seen this project to through to the end
S Senicourt Director of Telecommunications
AuchanG Schrils VP Technology and Services
Intercontinental Hotels Group
ldquoWith Mitelrsquos IP Solution we have converged and future-proofed our voice and data networks while delivering a wide range of hospitality-specific telephony featureshelliprdquo
R W RuncieCIO
CPS
ldquoAfter careful analysis we new Mitelrsquos solution was the only one that could do the jobldquo
L JohanssonManager of IP Telephony ServicesMedQuist
N WrightTelecommunications Manager
SSA Global
D ZimmermanCIO
Arbyrsquos Restaurant Group Inc
ldquoMitels attack into larger enterprise environments has yielded positive contact
center results The company reports that in FY 2009 (which ends June 30)
they sold three times as many contact centers of over 150 seats as they did in
FY 2008rdquo ~Sheila McGee-Smith McGee-Smith Analytics No Jitter The Mitel (Contact Center)
Story June 29 2009
Mitel was the first to announce virtualizing real-time voice applications to
leverage industry standard servers based on its relationship with VMWareldquo
~ Blair Pleasant COMMfusion No Jitter - Its A Mad Mad Virtual World Oct 21 2009
A plethora of advanced UC and collaboration solutions offered by communication
vendors are looking to address the same business needs and challenges Yet Mitel
has remained at the forefront of technology innovation hellip the integration of video
conferencing with collaboration (file sharing etc) is a valuable feature that
provides users with a more comprehensive collaborative experienceldquo ~ Elka Popova
Frost amp Sullivan Mitel Enhances its UC and Collaboration Portfolio Sep 23 2009
slide 66Mitel | Confidential
Mitel has a good vision of where its going and over time I think well see it play a much bigger role in the evolution of the telecom sector than Nortelldquo Zeus Kerravala Yankee Group
Mitelrsquos strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market Gartner
ldquoGiven that UC has been central to Mitelrsquos value proposition for several years while many segment competitors have only incorporated it into their positioning over the past 18 months the business-driven benefits resulting from these applications remain key differentiatorsrdquo ~ Intellicom Analytics July 2008
slide 67Mitel | Confidential
Thank you
Rylan Harrisrylan_harrismitelcom240-387-4559
- Mitel Corporate Overview
- About Us
- Mitel Global Market Share
- Slide 4
- Slide 5
- Market Share ndash United States SMB IP Telephony Lines Shipped 2008
- Increased Market Share
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Business Challenges
- Mitel Driving New Approaches to Growth
- Slide 14
- Mitel Business Communications Leadership Developing the Future
- Mitel Communications Director ndash Your Platform of Choice
- Mitel Communications Directorndash Your Platform of Choice
- Mitel 5000 CP ndash Your Platform of Choice
- Slide 19
- Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
- Slide 21
- Data Center Virtualization Consolidation
- Mitel and VMware Partnership
- Virtualization of Mitel Applications
- Slide 25
- Mitel Applications Suite Business Communications Made Simple
- Mitel Applications Suite Hitting the SMB ldquoSuiterdquo Spot
- Driving Strong Customer Attachment
- Mitel Border Gateway
- Solutions Tailored to Fit Your Needs
- Senior Executives Sales
- New Dynamic Extension ndash Now even easier
- Knowledge Workers
- Customer Service and Support
- Office Administrator Receptionist
- Internal IT Department
- Slide 37
- Unified Communicator Advanced
- Slide 39
- Mitel Telecollaboration Solution
- Solution Components
- Slide 42
- Leadership in Design and Functionality
- IP Phone Portfolio
- Mitel Live Content Creator
- Slide 46
- Wireless LAN Stand
- Cordless Handset Headset for 5330 and 5340 IP phones
- WiFi Integration
- IP-DECT Integration
- Slide 51
- Mitel Commitment to SIP Increased Application Value Deployment Flexibility and Choice
- Mitel Commitment to SIP Support
- Slide 54
- Mitel NetSolutionsreg Wide Area Networks (CLEC Services)
- Managed Services
- Consistent Exceptional Customer Satisfaction
- Mitel TotalSolution Managed Services Portfolio
- Strategic Partners
- Slide 60
- Slide 61
- Why Mitel
- Why Mitel
- What CUSTOMERS are ldquoSaying helliprdquo
- Slide 65
- Slide 66
- Slide 67
- Thank you Rylan Harris rylan_harrismitelcom 240-387-4559
-
slide 43Mitel | Confidential
Leadership in Design and Functionality
slide 44Mitel | Confidential
53025304
5330
5340
5324
IP Phone Portfolio
5312
NewNew 5360
NewNew 5320
bull Dual-port two-line IP phone supports compression
bull Basic telephony amp messaging
bull Entry levelbull Self labeling bull Large displaybull 8 buttons
bull large graphics backlit displaybull 24 programmable self-
labeling keys
bull Dual-port multi-line display IP speakerphone
bull User-programmable features
bull Dual-port multi-line display IP speakerphone
bull User programmable features
bull Large graphics backlit display
bull Dual-mode protocol SIP MiNet
bull Wideband audio supportbull HTML applications toolkit
built inbull 48 programmable self-
labeling keys with one-touch access
bull Color IP phone bull HTML toolkit for
graphically rich applications
bull Touch screen includes keyboard and volume control
bull ldquoSidebarrdquo provides access to applications
bull Physical integration with a PCbull Integrated to MS Office desktopbull Provide at-a-glance contacts
Navigator
slide 45Mitel | Confidential
Mitel Live Content Creator
End User Personalized Live Rich Media Content
Workgroup Rich Media Content delivery to user community
ndash Simple content creation using standard 3rd party blogging tools
ndash On-the-fly content updates
Personalized live rich media content on the phone
slide 46Mitel | Confidential
Wireless Portfolio
slide 47Mitel | Confidential
Wireless LAN Stand
Converts a desktop phone to a wireless device
Connected to an IP phone ndash serves as an access point for 6 wireless IP phones
Connect a PC to 2nd port for wireless data access
WiredWireless
LAN
Stand as
Access Point
Wireless Client
Wireless Client
Wireless Client
Wireless Client
Wireless ClientWireless
Client
Having trouble communicating between buildings that may not be wired
slide 48Mitel | Confidential
Cordless Handset Headset for 5330 and 5340 IP phones
Improve mobility and productivity
Mobility within 100 meters range from the phone
Leader in acoustic quality
ndash DECT technology ndash higher quality voice density and less interference than Bluetooth
slide 49Mitel | Confidential
WiFi Integration
SpectraLink e340 h340 i640
ndash Full MCD platform integration
ndash Handsets can be hot desks or ACD agents Keyline support
SpectraLink 80208030 r3
ndash Direct MCD SIP integration
ndash 80211 abg support
Ascom i75
ndash Direct MCD SIP integration
App and Middleware support
ndash Messaging Location PTT
slide 50Mitel | Confidential
IP-DECT Integration
MCD Integration
ndash Feature rich SIP integration
ndash Desktop twinned via Dynamic Extension
Enterprise grade Handsets and Accessories
ndash Office Retail 5602 5603
ndash Healthcare 5604
ndash Industrial 5606 5606-Alarm
Messaging and Services
ndash Phonebook Alarms Messaging Location
ndash 3rd-party App and middleware support
slide 51Mitel | Confidential
SIP Solutions
slide 52Mitel | Confidential
Mitel Commitment to SIPIncreased Application Value Deployment Flexibility and Choice
The Promise of SIP
Standardizes VoIP communication into a single protocol
Enables vendor interoperability of traditional telephony elements
Enables standards-based application integration
Reduces costs
The Reality of SIP
Still an evolving standard
Interoperability canrsquot be assumed it needs to be tested
Mitel SIP Center of Excellence
ndash Validation of Mitel solution SIP interoperation with third-party
ndash Network devicesndash Endpointsndash Service provider network configurations
slide 53Mitel | Confidential
3300 Embedded Voice Mail
NuPoint UM
Unified Communicator
Teleworker Solution
3rd party application servers
Mitel Commitment to SIP Support
SIP Lineside Applications
Mitel MiNETSIP Dual-mode sets
SIP Phones
SIP Softphones
Wireless (WiFi and IP DECT) SIP Phones
Gateways amp Analog Adaptors
Mitel Communications Director
Service Provider Networks
ndash Softswitches
ndash Gateways
ndash Session Border Controllers
ndash Firewalls
SIP interconnect to PSTN
SIP interconnect to other PBXs
SIP Trunking
slide 54Mitel | Confidential
Net Solutions Managed Servicesand Partnerships
slide 55Mitel | Confidential
Mitel NetSolutionsreg
Wide Area Networks (CLEC Services)
Complete local long distance Internet access and complex data network offerings
Industry leading customer support
Local regional national and international solutions
Solutions include
ndash Local services ndash PSTN and SIP services
ndash WAN technologies ndash MPLS VPLS Optical Ethernet
ndash Hosted solutions ndash Network management Audio and Web collaboration
Current CLEC Certifications
Pending CLEC CertificationsRevised 2009
slide 56Mitel | Confidential
Managed Services
Differentiated program addressing total cost of ownership
Merges business applications services and support to address unique business models
End-to-end communications services and solutions from a single vendor
Ability to add and adapt to emerging technologies
Strategically connects financial and application objectives in a long term service and support relationship
ldquo For organizations seeking conservation of capital and a fixed monthly bill Mitel offers its unique managed services program ndash Gartner Grouprdquo
slide 57Mitel | Confidential
Consistent Exceptional Customer Satisfaction
Unparallel Customer Satisfaction Rate of 97
slide 58Mitel | Confidential
Mitel TotalSolution Managed Services Portfolio
Complete Sourcing Support Consulting and Financing
Convert capital cost to operational expenditure
Fixed Costs for Up to Eight Years
Simple Administration
Managed Growth
Peace of Mind
Focus on establishing your business
slide 59Mitel | Confidential
Partner Focus
HP ProCurve Best of breed networkvoice offering
Microsoft LCS to OCS to Exchange 2007 and beyond
Sun Microsystems Desktop Data Center virtualization
VMWare Expansion of virtualization market
Strategic Partners
slide 60Mitel | Confidential
Why Mitel
slide 61Mitel | Confidential
Software centricYour choice of software ndash simplifying
managementsupport
HTML amp Custom Apps
Legacy Rescue
UCAdvanced applications focus
Industry specific IP Phone html applications
IP enable outdated infrastructure without replacing any hardware
Single portal to launch apps that fit differentiated users
The MarketLeader
The Customer Benefit
Strategic Partnerships Desktop amp data center virtualization amp OCS Sametime integration
slide 62Mitel | Confidential
Why Mitel
Our global customer base spans multiple industry sectors
slide 63Mitel | Confidential
MOTOROLA
Why Mitel
slide 64Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The Mitel solution is very flexible and provides us with the framework to deploy applications in the futureldquo
We now deliver an exceptional service and have been able to expand by the planned 50 without it impacting on customer serviceldquo
The Mitel system has been in place for about two years - It just worksldquo
We run a small but dynamic business and Mitels IP technology and Teleworker solution stretch across the globe with us
N Mackrill CEO
CommonTime
S Saunders VP Corporate Operations
Carlson Wagonlit Travel
We used to spend nearly $18000 each quarter on service calls With Mitel we have even been able to scale back our IT support by one headcount due to the remote management featuresldquo
S RigbyOperations Director
Broker Assistance Limited
This system is efficient we get up to 90 of the calls to the right desk with the correct record on-screen as the calls are answeredldquo
M SharpPractice Manager
Northgate Medical Centre
C GibbonsInformation Systems Manager
Appliance SmartD ThomasIT Administrator
Quirk Auto Dealers
slide 65Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The rollout has been so successful in Europe that the Mitel product set has become our global standardrdquo
We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safetyldquo
ldquoMitel rose above the competition with a solution that is scalable and cost-effectiveldquo
ldquoWithout Mitelrsquos thorough understanding of our needs Irsquom not sure we would have seen this project to through to the end
S Senicourt Director of Telecommunications
AuchanG Schrils VP Technology and Services
Intercontinental Hotels Group
ldquoWith Mitelrsquos IP Solution we have converged and future-proofed our voice and data networks while delivering a wide range of hospitality-specific telephony featureshelliprdquo
R W RuncieCIO
CPS
ldquoAfter careful analysis we new Mitelrsquos solution was the only one that could do the jobldquo
L JohanssonManager of IP Telephony ServicesMedQuist
N WrightTelecommunications Manager
SSA Global
D ZimmermanCIO
Arbyrsquos Restaurant Group Inc
ldquoMitels attack into larger enterprise environments has yielded positive contact
center results The company reports that in FY 2009 (which ends June 30)
they sold three times as many contact centers of over 150 seats as they did in
FY 2008rdquo ~Sheila McGee-Smith McGee-Smith Analytics No Jitter The Mitel (Contact Center)
Story June 29 2009
Mitel was the first to announce virtualizing real-time voice applications to
leverage industry standard servers based on its relationship with VMWareldquo
~ Blair Pleasant COMMfusion No Jitter - Its A Mad Mad Virtual World Oct 21 2009
A plethora of advanced UC and collaboration solutions offered by communication
vendors are looking to address the same business needs and challenges Yet Mitel
has remained at the forefront of technology innovation hellip the integration of video
conferencing with collaboration (file sharing etc) is a valuable feature that
provides users with a more comprehensive collaborative experienceldquo ~ Elka Popova
Frost amp Sullivan Mitel Enhances its UC and Collaboration Portfolio Sep 23 2009
slide 66Mitel | Confidential
Mitel has a good vision of where its going and over time I think well see it play a much bigger role in the evolution of the telecom sector than Nortelldquo Zeus Kerravala Yankee Group
Mitelrsquos strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market Gartner
ldquoGiven that UC has been central to Mitelrsquos value proposition for several years while many segment competitors have only incorporated it into their positioning over the past 18 months the business-driven benefits resulting from these applications remain key differentiatorsrdquo ~ Intellicom Analytics July 2008
slide 67Mitel | Confidential
Thank you
Rylan Harrisrylan_harrismitelcom240-387-4559
- Mitel Corporate Overview
- About Us
- Mitel Global Market Share
- Slide 4
- Slide 5
- Market Share ndash United States SMB IP Telephony Lines Shipped 2008
- Increased Market Share
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Business Challenges
- Mitel Driving New Approaches to Growth
- Slide 14
- Mitel Business Communications Leadership Developing the Future
- Mitel Communications Director ndash Your Platform of Choice
- Mitel Communications Directorndash Your Platform of Choice
- Mitel 5000 CP ndash Your Platform of Choice
- Slide 19
- Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
- Slide 21
- Data Center Virtualization Consolidation
- Mitel and VMware Partnership
- Virtualization of Mitel Applications
- Slide 25
- Mitel Applications Suite Business Communications Made Simple
- Mitel Applications Suite Hitting the SMB ldquoSuiterdquo Spot
- Driving Strong Customer Attachment
- Mitel Border Gateway
- Solutions Tailored to Fit Your Needs
- Senior Executives Sales
- New Dynamic Extension ndash Now even easier
- Knowledge Workers
- Customer Service and Support
- Office Administrator Receptionist
- Internal IT Department
- Slide 37
- Unified Communicator Advanced
- Slide 39
- Mitel Telecollaboration Solution
- Solution Components
- Slide 42
- Leadership in Design and Functionality
- IP Phone Portfolio
- Mitel Live Content Creator
- Slide 46
- Wireless LAN Stand
- Cordless Handset Headset for 5330 and 5340 IP phones
- WiFi Integration
- IP-DECT Integration
- Slide 51
- Mitel Commitment to SIP Increased Application Value Deployment Flexibility and Choice
- Mitel Commitment to SIP Support
- Slide 54
- Mitel NetSolutionsreg Wide Area Networks (CLEC Services)
- Managed Services
- Consistent Exceptional Customer Satisfaction
- Mitel TotalSolution Managed Services Portfolio
- Strategic Partners
- Slide 60
- Slide 61
- Why Mitel
- Why Mitel
- What CUSTOMERS are ldquoSaying helliprdquo
- Slide 65
- Slide 66
- Slide 67
- Thank you Rylan Harris rylan_harrismitelcom 240-387-4559
-
slide 44Mitel | Confidential
53025304
5330
5340
5324
IP Phone Portfolio
5312
NewNew 5360
NewNew 5320
bull Dual-port two-line IP phone supports compression
bull Basic telephony amp messaging
bull Entry levelbull Self labeling bull Large displaybull 8 buttons
bull large graphics backlit displaybull 24 programmable self-
labeling keys
bull Dual-port multi-line display IP speakerphone
bull User-programmable features
bull Dual-port multi-line display IP speakerphone
bull User programmable features
bull Large graphics backlit display
bull Dual-mode protocol SIP MiNet
bull Wideband audio supportbull HTML applications toolkit
built inbull 48 programmable self-
labeling keys with one-touch access
bull Color IP phone bull HTML toolkit for
graphically rich applications
bull Touch screen includes keyboard and volume control
bull ldquoSidebarrdquo provides access to applications
bull Physical integration with a PCbull Integrated to MS Office desktopbull Provide at-a-glance contacts
Navigator
slide 45Mitel | Confidential
Mitel Live Content Creator
End User Personalized Live Rich Media Content
Workgroup Rich Media Content delivery to user community
ndash Simple content creation using standard 3rd party blogging tools
ndash On-the-fly content updates
Personalized live rich media content on the phone
slide 46Mitel | Confidential
Wireless Portfolio
slide 47Mitel | Confidential
Wireless LAN Stand
Converts a desktop phone to a wireless device
Connected to an IP phone ndash serves as an access point for 6 wireless IP phones
Connect a PC to 2nd port for wireless data access
WiredWireless
LAN
Stand as
Access Point
Wireless Client
Wireless Client
Wireless Client
Wireless Client
Wireless ClientWireless
Client
Having trouble communicating between buildings that may not be wired
slide 48Mitel | Confidential
Cordless Handset Headset for 5330 and 5340 IP phones
Improve mobility and productivity
Mobility within 100 meters range from the phone
Leader in acoustic quality
ndash DECT technology ndash higher quality voice density and less interference than Bluetooth
slide 49Mitel | Confidential
WiFi Integration
SpectraLink e340 h340 i640
ndash Full MCD platform integration
ndash Handsets can be hot desks or ACD agents Keyline support
SpectraLink 80208030 r3
ndash Direct MCD SIP integration
ndash 80211 abg support
Ascom i75
ndash Direct MCD SIP integration
App and Middleware support
ndash Messaging Location PTT
slide 50Mitel | Confidential
IP-DECT Integration
MCD Integration
ndash Feature rich SIP integration
ndash Desktop twinned via Dynamic Extension
Enterprise grade Handsets and Accessories
ndash Office Retail 5602 5603
ndash Healthcare 5604
ndash Industrial 5606 5606-Alarm
Messaging and Services
ndash Phonebook Alarms Messaging Location
ndash 3rd-party App and middleware support
slide 51Mitel | Confidential
SIP Solutions
slide 52Mitel | Confidential
Mitel Commitment to SIPIncreased Application Value Deployment Flexibility and Choice
The Promise of SIP
Standardizes VoIP communication into a single protocol
Enables vendor interoperability of traditional telephony elements
Enables standards-based application integration
Reduces costs
The Reality of SIP
Still an evolving standard
Interoperability canrsquot be assumed it needs to be tested
Mitel SIP Center of Excellence
ndash Validation of Mitel solution SIP interoperation with third-party
ndash Network devicesndash Endpointsndash Service provider network configurations
slide 53Mitel | Confidential
3300 Embedded Voice Mail
NuPoint UM
Unified Communicator
Teleworker Solution
3rd party application servers
Mitel Commitment to SIP Support
SIP Lineside Applications
Mitel MiNETSIP Dual-mode sets
SIP Phones
SIP Softphones
Wireless (WiFi and IP DECT) SIP Phones
Gateways amp Analog Adaptors
Mitel Communications Director
Service Provider Networks
ndash Softswitches
ndash Gateways
ndash Session Border Controllers
ndash Firewalls
SIP interconnect to PSTN
SIP interconnect to other PBXs
SIP Trunking
slide 54Mitel | Confidential
Net Solutions Managed Servicesand Partnerships
slide 55Mitel | Confidential
Mitel NetSolutionsreg
Wide Area Networks (CLEC Services)
Complete local long distance Internet access and complex data network offerings
Industry leading customer support
Local regional national and international solutions
Solutions include
ndash Local services ndash PSTN and SIP services
ndash WAN technologies ndash MPLS VPLS Optical Ethernet
ndash Hosted solutions ndash Network management Audio and Web collaboration
Current CLEC Certifications
Pending CLEC CertificationsRevised 2009
slide 56Mitel | Confidential
Managed Services
Differentiated program addressing total cost of ownership
Merges business applications services and support to address unique business models
End-to-end communications services and solutions from a single vendor
Ability to add and adapt to emerging technologies
Strategically connects financial and application objectives in a long term service and support relationship
ldquo For organizations seeking conservation of capital and a fixed monthly bill Mitel offers its unique managed services program ndash Gartner Grouprdquo
slide 57Mitel | Confidential
Consistent Exceptional Customer Satisfaction
Unparallel Customer Satisfaction Rate of 97
slide 58Mitel | Confidential
Mitel TotalSolution Managed Services Portfolio
Complete Sourcing Support Consulting and Financing
Convert capital cost to operational expenditure
Fixed Costs for Up to Eight Years
Simple Administration
Managed Growth
Peace of Mind
Focus on establishing your business
slide 59Mitel | Confidential
Partner Focus
HP ProCurve Best of breed networkvoice offering
Microsoft LCS to OCS to Exchange 2007 and beyond
Sun Microsystems Desktop Data Center virtualization
VMWare Expansion of virtualization market
Strategic Partners
slide 60Mitel | Confidential
Why Mitel
slide 61Mitel | Confidential
Software centricYour choice of software ndash simplifying
managementsupport
HTML amp Custom Apps
Legacy Rescue
UCAdvanced applications focus
Industry specific IP Phone html applications
IP enable outdated infrastructure without replacing any hardware
Single portal to launch apps that fit differentiated users
The MarketLeader
The Customer Benefit
Strategic Partnerships Desktop amp data center virtualization amp OCS Sametime integration
slide 62Mitel | Confidential
Why Mitel
Our global customer base spans multiple industry sectors
slide 63Mitel | Confidential
MOTOROLA
Why Mitel
slide 64Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The Mitel solution is very flexible and provides us with the framework to deploy applications in the futureldquo
We now deliver an exceptional service and have been able to expand by the planned 50 without it impacting on customer serviceldquo
The Mitel system has been in place for about two years - It just worksldquo
We run a small but dynamic business and Mitels IP technology and Teleworker solution stretch across the globe with us
N Mackrill CEO
CommonTime
S Saunders VP Corporate Operations
Carlson Wagonlit Travel
We used to spend nearly $18000 each quarter on service calls With Mitel we have even been able to scale back our IT support by one headcount due to the remote management featuresldquo
S RigbyOperations Director
Broker Assistance Limited
This system is efficient we get up to 90 of the calls to the right desk with the correct record on-screen as the calls are answeredldquo
M SharpPractice Manager
Northgate Medical Centre
C GibbonsInformation Systems Manager
Appliance SmartD ThomasIT Administrator
Quirk Auto Dealers
slide 65Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The rollout has been so successful in Europe that the Mitel product set has become our global standardrdquo
We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safetyldquo
ldquoMitel rose above the competition with a solution that is scalable and cost-effectiveldquo
ldquoWithout Mitelrsquos thorough understanding of our needs Irsquom not sure we would have seen this project to through to the end
S Senicourt Director of Telecommunications
AuchanG Schrils VP Technology and Services
Intercontinental Hotels Group
ldquoWith Mitelrsquos IP Solution we have converged and future-proofed our voice and data networks while delivering a wide range of hospitality-specific telephony featureshelliprdquo
R W RuncieCIO
CPS
ldquoAfter careful analysis we new Mitelrsquos solution was the only one that could do the jobldquo
L JohanssonManager of IP Telephony ServicesMedQuist
N WrightTelecommunications Manager
SSA Global
D ZimmermanCIO
Arbyrsquos Restaurant Group Inc
ldquoMitels attack into larger enterprise environments has yielded positive contact
center results The company reports that in FY 2009 (which ends June 30)
they sold three times as many contact centers of over 150 seats as they did in
FY 2008rdquo ~Sheila McGee-Smith McGee-Smith Analytics No Jitter The Mitel (Contact Center)
Story June 29 2009
Mitel was the first to announce virtualizing real-time voice applications to
leverage industry standard servers based on its relationship with VMWareldquo
~ Blair Pleasant COMMfusion No Jitter - Its A Mad Mad Virtual World Oct 21 2009
A plethora of advanced UC and collaboration solutions offered by communication
vendors are looking to address the same business needs and challenges Yet Mitel
has remained at the forefront of technology innovation hellip the integration of video
conferencing with collaboration (file sharing etc) is a valuable feature that
provides users with a more comprehensive collaborative experienceldquo ~ Elka Popova
Frost amp Sullivan Mitel Enhances its UC and Collaboration Portfolio Sep 23 2009
slide 66Mitel | Confidential
Mitel has a good vision of where its going and over time I think well see it play a much bigger role in the evolution of the telecom sector than Nortelldquo Zeus Kerravala Yankee Group
Mitelrsquos strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market Gartner
ldquoGiven that UC has been central to Mitelrsquos value proposition for several years while many segment competitors have only incorporated it into their positioning over the past 18 months the business-driven benefits resulting from these applications remain key differentiatorsrdquo ~ Intellicom Analytics July 2008
slide 67Mitel | Confidential
Thank you
Rylan Harrisrylan_harrismitelcom240-387-4559
- Mitel Corporate Overview
- About Us
- Mitel Global Market Share
- Slide 4
- Slide 5
- Market Share ndash United States SMB IP Telephony Lines Shipped 2008
- Increased Market Share
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Business Challenges
- Mitel Driving New Approaches to Growth
- Slide 14
- Mitel Business Communications Leadership Developing the Future
- Mitel Communications Director ndash Your Platform of Choice
- Mitel Communications Directorndash Your Platform of Choice
- Mitel 5000 CP ndash Your Platform of Choice
- Slide 19
- Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
- Slide 21
- Data Center Virtualization Consolidation
- Mitel and VMware Partnership
- Virtualization of Mitel Applications
- Slide 25
- Mitel Applications Suite Business Communications Made Simple
- Mitel Applications Suite Hitting the SMB ldquoSuiterdquo Spot
- Driving Strong Customer Attachment
- Mitel Border Gateway
- Solutions Tailored to Fit Your Needs
- Senior Executives Sales
- New Dynamic Extension ndash Now even easier
- Knowledge Workers
- Customer Service and Support
- Office Administrator Receptionist
- Internal IT Department
- Slide 37
- Unified Communicator Advanced
- Slide 39
- Mitel Telecollaboration Solution
- Solution Components
- Slide 42
- Leadership in Design and Functionality
- IP Phone Portfolio
- Mitel Live Content Creator
- Slide 46
- Wireless LAN Stand
- Cordless Handset Headset for 5330 and 5340 IP phones
- WiFi Integration
- IP-DECT Integration
- Slide 51
- Mitel Commitment to SIP Increased Application Value Deployment Flexibility and Choice
- Mitel Commitment to SIP Support
- Slide 54
- Mitel NetSolutionsreg Wide Area Networks (CLEC Services)
- Managed Services
- Consistent Exceptional Customer Satisfaction
- Mitel TotalSolution Managed Services Portfolio
- Strategic Partners
- Slide 60
- Slide 61
- Why Mitel
- Why Mitel
- What CUSTOMERS are ldquoSaying helliprdquo
- Slide 65
- Slide 66
- Slide 67
- Thank you Rylan Harris rylan_harrismitelcom 240-387-4559
-
slide 45Mitel | Confidential
Mitel Live Content Creator
End User Personalized Live Rich Media Content
Workgroup Rich Media Content delivery to user community
ndash Simple content creation using standard 3rd party blogging tools
ndash On-the-fly content updates
Personalized live rich media content on the phone
slide 46Mitel | Confidential
Wireless Portfolio
slide 47Mitel | Confidential
Wireless LAN Stand
Converts a desktop phone to a wireless device
Connected to an IP phone ndash serves as an access point for 6 wireless IP phones
Connect a PC to 2nd port for wireless data access
WiredWireless
LAN
Stand as
Access Point
Wireless Client
Wireless Client
Wireless Client
Wireless Client
Wireless ClientWireless
Client
Having trouble communicating between buildings that may not be wired
slide 48Mitel | Confidential
Cordless Handset Headset for 5330 and 5340 IP phones
Improve mobility and productivity
Mobility within 100 meters range from the phone
Leader in acoustic quality
ndash DECT technology ndash higher quality voice density and less interference than Bluetooth
slide 49Mitel | Confidential
WiFi Integration
SpectraLink e340 h340 i640
ndash Full MCD platform integration
ndash Handsets can be hot desks or ACD agents Keyline support
SpectraLink 80208030 r3
ndash Direct MCD SIP integration
ndash 80211 abg support
Ascom i75
ndash Direct MCD SIP integration
App and Middleware support
ndash Messaging Location PTT
slide 50Mitel | Confidential
IP-DECT Integration
MCD Integration
ndash Feature rich SIP integration
ndash Desktop twinned via Dynamic Extension
Enterprise grade Handsets and Accessories
ndash Office Retail 5602 5603
ndash Healthcare 5604
ndash Industrial 5606 5606-Alarm
Messaging and Services
ndash Phonebook Alarms Messaging Location
ndash 3rd-party App and middleware support
slide 51Mitel | Confidential
SIP Solutions
slide 52Mitel | Confidential
Mitel Commitment to SIPIncreased Application Value Deployment Flexibility and Choice
The Promise of SIP
Standardizes VoIP communication into a single protocol
Enables vendor interoperability of traditional telephony elements
Enables standards-based application integration
Reduces costs
The Reality of SIP
Still an evolving standard
Interoperability canrsquot be assumed it needs to be tested
Mitel SIP Center of Excellence
ndash Validation of Mitel solution SIP interoperation with third-party
ndash Network devicesndash Endpointsndash Service provider network configurations
slide 53Mitel | Confidential
3300 Embedded Voice Mail
NuPoint UM
Unified Communicator
Teleworker Solution
3rd party application servers
Mitel Commitment to SIP Support
SIP Lineside Applications
Mitel MiNETSIP Dual-mode sets
SIP Phones
SIP Softphones
Wireless (WiFi and IP DECT) SIP Phones
Gateways amp Analog Adaptors
Mitel Communications Director
Service Provider Networks
ndash Softswitches
ndash Gateways
ndash Session Border Controllers
ndash Firewalls
SIP interconnect to PSTN
SIP interconnect to other PBXs
SIP Trunking
slide 54Mitel | Confidential
Net Solutions Managed Servicesand Partnerships
slide 55Mitel | Confidential
Mitel NetSolutionsreg
Wide Area Networks (CLEC Services)
Complete local long distance Internet access and complex data network offerings
Industry leading customer support
Local regional national and international solutions
Solutions include
ndash Local services ndash PSTN and SIP services
ndash WAN technologies ndash MPLS VPLS Optical Ethernet
ndash Hosted solutions ndash Network management Audio and Web collaboration
Current CLEC Certifications
Pending CLEC CertificationsRevised 2009
slide 56Mitel | Confidential
Managed Services
Differentiated program addressing total cost of ownership
Merges business applications services and support to address unique business models
End-to-end communications services and solutions from a single vendor
Ability to add and adapt to emerging technologies
Strategically connects financial and application objectives in a long term service and support relationship
ldquo For organizations seeking conservation of capital and a fixed monthly bill Mitel offers its unique managed services program ndash Gartner Grouprdquo
slide 57Mitel | Confidential
Consistent Exceptional Customer Satisfaction
Unparallel Customer Satisfaction Rate of 97
slide 58Mitel | Confidential
Mitel TotalSolution Managed Services Portfolio
Complete Sourcing Support Consulting and Financing
Convert capital cost to operational expenditure
Fixed Costs for Up to Eight Years
Simple Administration
Managed Growth
Peace of Mind
Focus on establishing your business
slide 59Mitel | Confidential
Partner Focus
HP ProCurve Best of breed networkvoice offering
Microsoft LCS to OCS to Exchange 2007 and beyond
Sun Microsystems Desktop Data Center virtualization
VMWare Expansion of virtualization market
Strategic Partners
slide 60Mitel | Confidential
Why Mitel
slide 61Mitel | Confidential
Software centricYour choice of software ndash simplifying
managementsupport
HTML amp Custom Apps
Legacy Rescue
UCAdvanced applications focus
Industry specific IP Phone html applications
IP enable outdated infrastructure without replacing any hardware
Single portal to launch apps that fit differentiated users
The MarketLeader
The Customer Benefit
Strategic Partnerships Desktop amp data center virtualization amp OCS Sametime integration
slide 62Mitel | Confidential
Why Mitel
Our global customer base spans multiple industry sectors
slide 63Mitel | Confidential
MOTOROLA
Why Mitel
slide 64Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The Mitel solution is very flexible and provides us with the framework to deploy applications in the futureldquo
We now deliver an exceptional service and have been able to expand by the planned 50 without it impacting on customer serviceldquo
The Mitel system has been in place for about two years - It just worksldquo
We run a small but dynamic business and Mitels IP technology and Teleworker solution stretch across the globe with us
N Mackrill CEO
CommonTime
S Saunders VP Corporate Operations
Carlson Wagonlit Travel
We used to spend nearly $18000 each quarter on service calls With Mitel we have even been able to scale back our IT support by one headcount due to the remote management featuresldquo
S RigbyOperations Director
Broker Assistance Limited
This system is efficient we get up to 90 of the calls to the right desk with the correct record on-screen as the calls are answeredldquo
M SharpPractice Manager
Northgate Medical Centre
C GibbonsInformation Systems Manager
Appliance SmartD ThomasIT Administrator
Quirk Auto Dealers
slide 65Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The rollout has been so successful in Europe that the Mitel product set has become our global standardrdquo
We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safetyldquo
ldquoMitel rose above the competition with a solution that is scalable and cost-effectiveldquo
ldquoWithout Mitelrsquos thorough understanding of our needs Irsquom not sure we would have seen this project to through to the end
S Senicourt Director of Telecommunications
AuchanG Schrils VP Technology and Services
Intercontinental Hotels Group
ldquoWith Mitelrsquos IP Solution we have converged and future-proofed our voice and data networks while delivering a wide range of hospitality-specific telephony featureshelliprdquo
R W RuncieCIO
CPS
ldquoAfter careful analysis we new Mitelrsquos solution was the only one that could do the jobldquo
L JohanssonManager of IP Telephony ServicesMedQuist
N WrightTelecommunications Manager
SSA Global
D ZimmermanCIO
Arbyrsquos Restaurant Group Inc
ldquoMitels attack into larger enterprise environments has yielded positive contact
center results The company reports that in FY 2009 (which ends June 30)
they sold three times as many contact centers of over 150 seats as they did in
FY 2008rdquo ~Sheila McGee-Smith McGee-Smith Analytics No Jitter The Mitel (Contact Center)
Story June 29 2009
Mitel was the first to announce virtualizing real-time voice applications to
leverage industry standard servers based on its relationship with VMWareldquo
~ Blair Pleasant COMMfusion No Jitter - Its A Mad Mad Virtual World Oct 21 2009
A plethora of advanced UC and collaboration solutions offered by communication
vendors are looking to address the same business needs and challenges Yet Mitel
has remained at the forefront of technology innovation hellip the integration of video
conferencing with collaboration (file sharing etc) is a valuable feature that
provides users with a more comprehensive collaborative experienceldquo ~ Elka Popova
Frost amp Sullivan Mitel Enhances its UC and Collaboration Portfolio Sep 23 2009
slide 66Mitel | Confidential
Mitel has a good vision of where its going and over time I think well see it play a much bigger role in the evolution of the telecom sector than Nortelldquo Zeus Kerravala Yankee Group
Mitelrsquos strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market Gartner
ldquoGiven that UC has been central to Mitelrsquos value proposition for several years while many segment competitors have only incorporated it into their positioning over the past 18 months the business-driven benefits resulting from these applications remain key differentiatorsrdquo ~ Intellicom Analytics July 2008
slide 67Mitel | Confidential
Thank you
Rylan Harrisrylan_harrismitelcom240-387-4559
- Mitel Corporate Overview
- About Us
- Mitel Global Market Share
- Slide 4
- Slide 5
- Market Share ndash United States SMB IP Telephony Lines Shipped 2008
- Increased Market Share
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Business Challenges
- Mitel Driving New Approaches to Growth
- Slide 14
- Mitel Business Communications Leadership Developing the Future
- Mitel Communications Director ndash Your Platform of Choice
- Mitel Communications Directorndash Your Platform of Choice
- Mitel 5000 CP ndash Your Platform of Choice
- Slide 19
- Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
- Slide 21
- Data Center Virtualization Consolidation
- Mitel and VMware Partnership
- Virtualization of Mitel Applications
- Slide 25
- Mitel Applications Suite Business Communications Made Simple
- Mitel Applications Suite Hitting the SMB ldquoSuiterdquo Spot
- Driving Strong Customer Attachment
- Mitel Border Gateway
- Solutions Tailored to Fit Your Needs
- Senior Executives Sales
- New Dynamic Extension ndash Now even easier
- Knowledge Workers
- Customer Service and Support
- Office Administrator Receptionist
- Internal IT Department
- Slide 37
- Unified Communicator Advanced
- Slide 39
- Mitel Telecollaboration Solution
- Solution Components
- Slide 42
- Leadership in Design and Functionality
- IP Phone Portfolio
- Mitel Live Content Creator
- Slide 46
- Wireless LAN Stand
- Cordless Handset Headset for 5330 and 5340 IP phones
- WiFi Integration
- IP-DECT Integration
- Slide 51
- Mitel Commitment to SIP Increased Application Value Deployment Flexibility and Choice
- Mitel Commitment to SIP Support
- Slide 54
- Mitel NetSolutionsreg Wide Area Networks (CLEC Services)
- Managed Services
- Consistent Exceptional Customer Satisfaction
- Mitel TotalSolution Managed Services Portfolio
- Strategic Partners
- Slide 60
- Slide 61
- Why Mitel
- Why Mitel
- What CUSTOMERS are ldquoSaying helliprdquo
- Slide 65
- Slide 66
- Slide 67
- Thank you Rylan Harris rylan_harrismitelcom 240-387-4559
-
slide 46Mitel | Confidential
Wireless Portfolio
slide 47Mitel | Confidential
Wireless LAN Stand
Converts a desktop phone to a wireless device
Connected to an IP phone ndash serves as an access point for 6 wireless IP phones
Connect a PC to 2nd port for wireless data access
WiredWireless
LAN
Stand as
Access Point
Wireless Client
Wireless Client
Wireless Client
Wireless Client
Wireless ClientWireless
Client
Having trouble communicating between buildings that may not be wired
slide 48Mitel | Confidential
Cordless Handset Headset for 5330 and 5340 IP phones
Improve mobility and productivity
Mobility within 100 meters range from the phone
Leader in acoustic quality
ndash DECT technology ndash higher quality voice density and less interference than Bluetooth
slide 49Mitel | Confidential
WiFi Integration
SpectraLink e340 h340 i640
ndash Full MCD platform integration
ndash Handsets can be hot desks or ACD agents Keyline support
SpectraLink 80208030 r3
ndash Direct MCD SIP integration
ndash 80211 abg support
Ascom i75
ndash Direct MCD SIP integration
App and Middleware support
ndash Messaging Location PTT
slide 50Mitel | Confidential
IP-DECT Integration
MCD Integration
ndash Feature rich SIP integration
ndash Desktop twinned via Dynamic Extension
Enterprise grade Handsets and Accessories
ndash Office Retail 5602 5603
ndash Healthcare 5604
ndash Industrial 5606 5606-Alarm
Messaging and Services
ndash Phonebook Alarms Messaging Location
ndash 3rd-party App and middleware support
slide 51Mitel | Confidential
SIP Solutions
slide 52Mitel | Confidential
Mitel Commitment to SIPIncreased Application Value Deployment Flexibility and Choice
The Promise of SIP
Standardizes VoIP communication into a single protocol
Enables vendor interoperability of traditional telephony elements
Enables standards-based application integration
Reduces costs
The Reality of SIP
Still an evolving standard
Interoperability canrsquot be assumed it needs to be tested
Mitel SIP Center of Excellence
ndash Validation of Mitel solution SIP interoperation with third-party
ndash Network devicesndash Endpointsndash Service provider network configurations
slide 53Mitel | Confidential
3300 Embedded Voice Mail
NuPoint UM
Unified Communicator
Teleworker Solution
3rd party application servers
Mitel Commitment to SIP Support
SIP Lineside Applications
Mitel MiNETSIP Dual-mode sets
SIP Phones
SIP Softphones
Wireless (WiFi and IP DECT) SIP Phones
Gateways amp Analog Adaptors
Mitel Communications Director
Service Provider Networks
ndash Softswitches
ndash Gateways
ndash Session Border Controllers
ndash Firewalls
SIP interconnect to PSTN
SIP interconnect to other PBXs
SIP Trunking
slide 54Mitel | Confidential
Net Solutions Managed Servicesand Partnerships
slide 55Mitel | Confidential
Mitel NetSolutionsreg
Wide Area Networks (CLEC Services)
Complete local long distance Internet access and complex data network offerings
Industry leading customer support
Local regional national and international solutions
Solutions include
ndash Local services ndash PSTN and SIP services
ndash WAN technologies ndash MPLS VPLS Optical Ethernet
ndash Hosted solutions ndash Network management Audio and Web collaboration
Current CLEC Certifications
Pending CLEC CertificationsRevised 2009
slide 56Mitel | Confidential
Managed Services
Differentiated program addressing total cost of ownership
Merges business applications services and support to address unique business models
End-to-end communications services and solutions from a single vendor
Ability to add and adapt to emerging technologies
Strategically connects financial and application objectives in a long term service and support relationship
ldquo For organizations seeking conservation of capital and a fixed monthly bill Mitel offers its unique managed services program ndash Gartner Grouprdquo
slide 57Mitel | Confidential
Consistent Exceptional Customer Satisfaction
Unparallel Customer Satisfaction Rate of 97
slide 58Mitel | Confidential
Mitel TotalSolution Managed Services Portfolio
Complete Sourcing Support Consulting and Financing
Convert capital cost to operational expenditure
Fixed Costs for Up to Eight Years
Simple Administration
Managed Growth
Peace of Mind
Focus on establishing your business
slide 59Mitel | Confidential
Partner Focus
HP ProCurve Best of breed networkvoice offering
Microsoft LCS to OCS to Exchange 2007 and beyond
Sun Microsystems Desktop Data Center virtualization
VMWare Expansion of virtualization market
Strategic Partners
slide 60Mitel | Confidential
Why Mitel
slide 61Mitel | Confidential
Software centricYour choice of software ndash simplifying
managementsupport
HTML amp Custom Apps
Legacy Rescue
UCAdvanced applications focus
Industry specific IP Phone html applications
IP enable outdated infrastructure without replacing any hardware
Single portal to launch apps that fit differentiated users
The MarketLeader
The Customer Benefit
Strategic Partnerships Desktop amp data center virtualization amp OCS Sametime integration
slide 62Mitel | Confidential
Why Mitel
Our global customer base spans multiple industry sectors
slide 63Mitel | Confidential
MOTOROLA
Why Mitel
slide 64Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The Mitel solution is very flexible and provides us with the framework to deploy applications in the futureldquo
We now deliver an exceptional service and have been able to expand by the planned 50 without it impacting on customer serviceldquo
The Mitel system has been in place for about two years - It just worksldquo
We run a small but dynamic business and Mitels IP technology and Teleworker solution stretch across the globe with us
N Mackrill CEO
CommonTime
S Saunders VP Corporate Operations
Carlson Wagonlit Travel
We used to spend nearly $18000 each quarter on service calls With Mitel we have even been able to scale back our IT support by one headcount due to the remote management featuresldquo
S RigbyOperations Director
Broker Assistance Limited
This system is efficient we get up to 90 of the calls to the right desk with the correct record on-screen as the calls are answeredldquo
M SharpPractice Manager
Northgate Medical Centre
C GibbonsInformation Systems Manager
Appliance SmartD ThomasIT Administrator
Quirk Auto Dealers
slide 65Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The rollout has been so successful in Europe that the Mitel product set has become our global standardrdquo
We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safetyldquo
ldquoMitel rose above the competition with a solution that is scalable and cost-effectiveldquo
ldquoWithout Mitelrsquos thorough understanding of our needs Irsquom not sure we would have seen this project to through to the end
S Senicourt Director of Telecommunications
AuchanG Schrils VP Technology and Services
Intercontinental Hotels Group
ldquoWith Mitelrsquos IP Solution we have converged and future-proofed our voice and data networks while delivering a wide range of hospitality-specific telephony featureshelliprdquo
R W RuncieCIO
CPS
ldquoAfter careful analysis we new Mitelrsquos solution was the only one that could do the jobldquo
L JohanssonManager of IP Telephony ServicesMedQuist
N WrightTelecommunications Manager
SSA Global
D ZimmermanCIO
Arbyrsquos Restaurant Group Inc
ldquoMitels attack into larger enterprise environments has yielded positive contact
center results The company reports that in FY 2009 (which ends June 30)
they sold three times as many contact centers of over 150 seats as they did in
FY 2008rdquo ~Sheila McGee-Smith McGee-Smith Analytics No Jitter The Mitel (Contact Center)
Story June 29 2009
Mitel was the first to announce virtualizing real-time voice applications to
leverage industry standard servers based on its relationship with VMWareldquo
~ Blair Pleasant COMMfusion No Jitter - Its A Mad Mad Virtual World Oct 21 2009
A plethora of advanced UC and collaboration solutions offered by communication
vendors are looking to address the same business needs and challenges Yet Mitel
has remained at the forefront of technology innovation hellip the integration of video
conferencing with collaboration (file sharing etc) is a valuable feature that
provides users with a more comprehensive collaborative experienceldquo ~ Elka Popova
Frost amp Sullivan Mitel Enhances its UC and Collaboration Portfolio Sep 23 2009
slide 66Mitel | Confidential
Mitel has a good vision of where its going and over time I think well see it play a much bigger role in the evolution of the telecom sector than Nortelldquo Zeus Kerravala Yankee Group
Mitelrsquos strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market Gartner
ldquoGiven that UC has been central to Mitelrsquos value proposition for several years while many segment competitors have only incorporated it into their positioning over the past 18 months the business-driven benefits resulting from these applications remain key differentiatorsrdquo ~ Intellicom Analytics July 2008
slide 67Mitel | Confidential
Thank you
Rylan Harrisrylan_harrismitelcom240-387-4559
- Mitel Corporate Overview
- About Us
- Mitel Global Market Share
- Slide 4
- Slide 5
- Market Share ndash United States SMB IP Telephony Lines Shipped 2008
- Increased Market Share
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Business Challenges
- Mitel Driving New Approaches to Growth
- Slide 14
- Mitel Business Communications Leadership Developing the Future
- Mitel Communications Director ndash Your Platform of Choice
- Mitel Communications Directorndash Your Platform of Choice
- Mitel 5000 CP ndash Your Platform of Choice
- Slide 19
- Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
- Slide 21
- Data Center Virtualization Consolidation
- Mitel and VMware Partnership
- Virtualization of Mitel Applications
- Slide 25
- Mitel Applications Suite Business Communications Made Simple
- Mitel Applications Suite Hitting the SMB ldquoSuiterdquo Spot
- Driving Strong Customer Attachment
- Mitel Border Gateway
- Solutions Tailored to Fit Your Needs
- Senior Executives Sales
- New Dynamic Extension ndash Now even easier
- Knowledge Workers
- Customer Service and Support
- Office Administrator Receptionist
- Internal IT Department
- Slide 37
- Unified Communicator Advanced
- Slide 39
- Mitel Telecollaboration Solution
- Solution Components
- Slide 42
- Leadership in Design and Functionality
- IP Phone Portfolio
- Mitel Live Content Creator
- Slide 46
- Wireless LAN Stand
- Cordless Handset Headset for 5330 and 5340 IP phones
- WiFi Integration
- IP-DECT Integration
- Slide 51
- Mitel Commitment to SIP Increased Application Value Deployment Flexibility and Choice
- Mitel Commitment to SIP Support
- Slide 54
- Mitel NetSolutionsreg Wide Area Networks (CLEC Services)
- Managed Services
- Consistent Exceptional Customer Satisfaction
- Mitel TotalSolution Managed Services Portfolio
- Strategic Partners
- Slide 60
- Slide 61
- Why Mitel
- Why Mitel
- What CUSTOMERS are ldquoSaying helliprdquo
- Slide 65
- Slide 66
- Slide 67
- Thank you Rylan Harris rylan_harrismitelcom 240-387-4559
-
slide 47Mitel | Confidential
Wireless LAN Stand
Converts a desktop phone to a wireless device
Connected to an IP phone ndash serves as an access point for 6 wireless IP phones
Connect a PC to 2nd port for wireless data access
WiredWireless
LAN
Stand as
Access Point
Wireless Client
Wireless Client
Wireless Client
Wireless Client
Wireless ClientWireless
Client
Having trouble communicating between buildings that may not be wired
slide 48Mitel | Confidential
Cordless Handset Headset for 5330 and 5340 IP phones
Improve mobility and productivity
Mobility within 100 meters range from the phone
Leader in acoustic quality
ndash DECT technology ndash higher quality voice density and less interference than Bluetooth
slide 49Mitel | Confidential
WiFi Integration
SpectraLink e340 h340 i640
ndash Full MCD platform integration
ndash Handsets can be hot desks or ACD agents Keyline support
SpectraLink 80208030 r3
ndash Direct MCD SIP integration
ndash 80211 abg support
Ascom i75
ndash Direct MCD SIP integration
App and Middleware support
ndash Messaging Location PTT
slide 50Mitel | Confidential
IP-DECT Integration
MCD Integration
ndash Feature rich SIP integration
ndash Desktop twinned via Dynamic Extension
Enterprise grade Handsets and Accessories
ndash Office Retail 5602 5603
ndash Healthcare 5604
ndash Industrial 5606 5606-Alarm
Messaging and Services
ndash Phonebook Alarms Messaging Location
ndash 3rd-party App and middleware support
slide 51Mitel | Confidential
SIP Solutions
slide 52Mitel | Confidential
Mitel Commitment to SIPIncreased Application Value Deployment Flexibility and Choice
The Promise of SIP
Standardizes VoIP communication into a single protocol
Enables vendor interoperability of traditional telephony elements
Enables standards-based application integration
Reduces costs
The Reality of SIP
Still an evolving standard
Interoperability canrsquot be assumed it needs to be tested
Mitel SIP Center of Excellence
ndash Validation of Mitel solution SIP interoperation with third-party
ndash Network devicesndash Endpointsndash Service provider network configurations
slide 53Mitel | Confidential
3300 Embedded Voice Mail
NuPoint UM
Unified Communicator
Teleworker Solution
3rd party application servers
Mitel Commitment to SIP Support
SIP Lineside Applications
Mitel MiNETSIP Dual-mode sets
SIP Phones
SIP Softphones
Wireless (WiFi and IP DECT) SIP Phones
Gateways amp Analog Adaptors
Mitel Communications Director
Service Provider Networks
ndash Softswitches
ndash Gateways
ndash Session Border Controllers
ndash Firewalls
SIP interconnect to PSTN
SIP interconnect to other PBXs
SIP Trunking
slide 54Mitel | Confidential
Net Solutions Managed Servicesand Partnerships
slide 55Mitel | Confidential
Mitel NetSolutionsreg
Wide Area Networks (CLEC Services)
Complete local long distance Internet access and complex data network offerings
Industry leading customer support
Local regional national and international solutions
Solutions include
ndash Local services ndash PSTN and SIP services
ndash WAN technologies ndash MPLS VPLS Optical Ethernet
ndash Hosted solutions ndash Network management Audio and Web collaboration
Current CLEC Certifications
Pending CLEC CertificationsRevised 2009
slide 56Mitel | Confidential
Managed Services
Differentiated program addressing total cost of ownership
Merges business applications services and support to address unique business models
End-to-end communications services and solutions from a single vendor
Ability to add and adapt to emerging technologies
Strategically connects financial and application objectives in a long term service and support relationship
ldquo For organizations seeking conservation of capital and a fixed monthly bill Mitel offers its unique managed services program ndash Gartner Grouprdquo
slide 57Mitel | Confidential
Consistent Exceptional Customer Satisfaction
Unparallel Customer Satisfaction Rate of 97
slide 58Mitel | Confidential
Mitel TotalSolution Managed Services Portfolio
Complete Sourcing Support Consulting and Financing
Convert capital cost to operational expenditure
Fixed Costs for Up to Eight Years
Simple Administration
Managed Growth
Peace of Mind
Focus on establishing your business
slide 59Mitel | Confidential
Partner Focus
HP ProCurve Best of breed networkvoice offering
Microsoft LCS to OCS to Exchange 2007 and beyond
Sun Microsystems Desktop Data Center virtualization
VMWare Expansion of virtualization market
Strategic Partners
slide 60Mitel | Confidential
Why Mitel
slide 61Mitel | Confidential
Software centricYour choice of software ndash simplifying
managementsupport
HTML amp Custom Apps
Legacy Rescue
UCAdvanced applications focus
Industry specific IP Phone html applications
IP enable outdated infrastructure without replacing any hardware
Single portal to launch apps that fit differentiated users
The MarketLeader
The Customer Benefit
Strategic Partnerships Desktop amp data center virtualization amp OCS Sametime integration
slide 62Mitel | Confidential
Why Mitel
Our global customer base spans multiple industry sectors
slide 63Mitel | Confidential
MOTOROLA
Why Mitel
slide 64Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The Mitel solution is very flexible and provides us with the framework to deploy applications in the futureldquo
We now deliver an exceptional service and have been able to expand by the planned 50 without it impacting on customer serviceldquo
The Mitel system has been in place for about two years - It just worksldquo
We run a small but dynamic business and Mitels IP technology and Teleworker solution stretch across the globe with us
N Mackrill CEO
CommonTime
S Saunders VP Corporate Operations
Carlson Wagonlit Travel
We used to spend nearly $18000 each quarter on service calls With Mitel we have even been able to scale back our IT support by one headcount due to the remote management featuresldquo
S RigbyOperations Director
Broker Assistance Limited
This system is efficient we get up to 90 of the calls to the right desk with the correct record on-screen as the calls are answeredldquo
M SharpPractice Manager
Northgate Medical Centre
C GibbonsInformation Systems Manager
Appliance SmartD ThomasIT Administrator
Quirk Auto Dealers
slide 65Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The rollout has been so successful in Europe that the Mitel product set has become our global standardrdquo
We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safetyldquo
ldquoMitel rose above the competition with a solution that is scalable and cost-effectiveldquo
ldquoWithout Mitelrsquos thorough understanding of our needs Irsquom not sure we would have seen this project to through to the end
S Senicourt Director of Telecommunications
AuchanG Schrils VP Technology and Services
Intercontinental Hotels Group
ldquoWith Mitelrsquos IP Solution we have converged and future-proofed our voice and data networks while delivering a wide range of hospitality-specific telephony featureshelliprdquo
R W RuncieCIO
CPS
ldquoAfter careful analysis we new Mitelrsquos solution was the only one that could do the jobldquo
L JohanssonManager of IP Telephony ServicesMedQuist
N WrightTelecommunications Manager
SSA Global
D ZimmermanCIO
Arbyrsquos Restaurant Group Inc
ldquoMitels attack into larger enterprise environments has yielded positive contact
center results The company reports that in FY 2009 (which ends June 30)
they sold three times as many contact centers of over 150 seats as they did in
FY 2008rdquo ~Sheila McGee-Smith McGee-Smith Analytics No Jitter The Mitel (Contact Center)
Story June 29 2009
Mitel was the first to announce virtualizing real-time voice applications to
leverage industry standard servers based on its relationship with VMWareldquo
~ Blair Pleasant COMMfusion No Jitter - Its A Mad Mad Virtual World Oct 21 2009
A plethora of advanced UC and collaboration solutions offered by communication
vendors are looking to address the same business needs and challenges Yet Mitel
has remained at the forefront of technology innovation hellip the integration of video
conferencing with collaboration (file sharing etc) is a valuable feature that
provides users with a more comprehensive collaborative experienceldquo ~ Elka Popova
Frost amp Sullivan Mitel Enhances its UC and Collaboration Portfolio Sep 23 2009
slide 66Mitel | Confidential
Mitel has a good vision of where its going and over time I think well see it play a much bigger role in the evolution of the telecom sector than Nortelldquo Zeus Kerravala Yankee Group
Mitelrsquos strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market Gartner
ldquoGiven that UC has been central to Mitelrsquos value proposition for several years while many segment competitors have only incorporated it into their positioning over the past 18 months the business-driven benefits resulting from these applications remain key differentiatorsrdquo ~ Intellicom Analytics July 2008
slide 67Mitel | Confidential
Thank you
Rylan Harrisrylan_harrismitelcom240-387-4559
- Mitel Corporate Overview
- About Us
- Mitel Global Market Share
- Slide 4
- Slide 5
- Market Share ndash United States SMB IP Telephony Lines Shipped 2008
- Increased Market Share
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Business Challenges
- Mitel Driving New Approaches to Growth
- Slide 14
- Mitel Business Communications Leadership Developing the Future
- Mitel Communications Director ndash Your Platform of Choice
- Mitel Communications Directorndash Your Platform of Choice
- Mitel 5000 CP ndash Your Platform of Choice
- Slide 19
- Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
- Slide 21
- Data Center Virtualization Consolidation
- Mitel and VMware Partnership
- Virtualization of Mitel Applications
- Slide 25
- Mitel Applications Suite Business Communications Made Simple
- Mitel Applications Suite Hitting the SMB ldquoSuiterdquo Spot
- Driving Strong Customer Attachment
- Mitel Border Gateway
- Solutions Tailored to Fit Your Needs
- Senior Executives Sales
- New Dynamic Extension ndash Now even easier
- Knowledge Workers
- Customer Service and Support
- Office Administrator Receptionist
- Internal IT Department
- Slide 37
- Unified Communicator Advanced
- Slide 39
- Mitel Telecollaboration Solution
- Solution Components
- Slide 42
- Leadership in Design and Functionality
- IP Phone Portfolio
- Mitel Live Content Creator
- Slide 46
- Wireless LAN Stand
- Cordless Handset Headset for 5330 and 5340 IP phones
- WiFi Integration
- IP-DECT Integration
- Slide 51
- Mitel Commitment to SIP Increased Application Value Deployment Flexibility and Choice
- Mitel Commitment to SIP Support
- Slide 54
- Mitel NetSolutionsreg Wide Area Networks (CLEC Services)
- Managed Services
- Consistent Exceptional Customer Satisfaction
- Mitel TotalSolution Managed Services Portfolio
- Strategic Partners
- Slide 60
- Slide 61
- Why Mitel
- Why Mitel
- What CUSTOMERS are ldquoSaying helliprdquo
- Slide 65
- Slide 66
- Slide 67
- Thank you Rylan Harris rylan_harrismitelcom 240-387-4559
-
slide 48Mitel | Confidential
Cordless Handset Headset for 5330 and 5340 IP phones
Improve mobility and productivity
Mobility within 100 meters range from the phone
Leader in acoustic quality
ndash DECT technology ndash higher quality voice density and less interference than Bluetooth
slide 49Mitel | Confidential
WiFi Integration
SpectraLink e340 h340 i640
ndash Full MCD platform integration
ndash Handsets can be hot desks or ACD agents Keyline support
SpectraLink 80208030 r3
ndash Direct MCD SIP integration
ndash 80211 abg support
Ascom i75
ndash Direct MCD SIP integration
App and Middleware support
ndash Messaging Location PTT
slide 50Mitel | Confidential
IP-DECT Integration
MCD Integration
ndash Feature rich SIP integration
ndash Desktop twinned via Dynamic Extension
Enterprise grade Handsets and Accessories
ndash Office Retail 5602 5603
ndash Healthcare 5604
ndash Industrial 5606 5606-Alarm
Messaging and Services
ndash Phonebook Alarms Messaging Location
ndash 3rd-party App and middleware support
slide 51Mitel | Confidential
SIP Solutions
slide 52Mitel | Confidential
Mitel Commitment to SIPIncreased Application Value Deployment Flexibility and Choice
The Promise of SIP
Standardizes VoIP communication into a single protocol
Enables vendor interoperability of traditional telephony elements
Enables standards-based application integration
Reduces costs
The Reality of SIP
Still an evolving standard
Interoperability canrsquot be assumed it needs to be tested
Mitel SIP Center of Excellence
ndash Validation of Mitel solution SIP interoperation with third-party
ndash Network devicesndash Endpointsndash Service provider network configurations
slide 53Mitel | Confidential
3300 Embedded Voice Mail
NuPoint UM
Unified Communicator
Teleworker Solution
3rd party application servers
Mitel Commitment to SIP Support
SIP Lineside Applications
Mitel MiNETSIP Dual-mode sets
SIP Phones
SIP Softphones
Wireless (WiFi and IP DECT) SIP Phones
Gateways amp Analog Adaptors
Mitel Communications Director
Service Provider Networks
ndash Softswitches
ndash Gateways
ndash Session Border Controllers
ndash Firewalls
SIP interconnect to PSTN
SIP interconnect to other PBXs
SIP Trunking
slide 54Mitel | Confidential
Net Solutions Managed Servicesand Partnerships
slide 55Mitel | Confidential
Mitel NetSolutionsreg
Wide Area Networks (CLEC Services)
Complete local long distance Internet access and complex data network offerings
Industry leading customer support
Local regional national and international solutions
Solutions include
ndash Local services ndash PSTN and SIP services
ndash WAN technologies ndash MPLS VPLS Optical Ethernet
ndash Hosted solutions ndash Network management Audio and Web collaboration
Current CLEC Certifications
Pending CLEC CertificationsRevised 2009
slide 56Mitel | Confidential
Managed Services
Differentiated program addressing total cost of ownership
Merges business applications services and support to address unique business models
End-to-end communications services and solutions from a single vendor
Ability to add and adapt to emerging technologies
Strategically connects financial and application objectives in a long term service and support relationship
ldquo For organizations seeking conservation of capital and a fixed monthly bill Mitel offers its unique managed services program ndash Gartner Grouprdquo
slide 57Mitel | Confidential
Consistent Exceptional Customer Satisfaction
Unparallel Customer Satisfaction Rate of 97
slide 58Mitel | Confidential
Mitel TotalSolution Managed Services Portfolio
Complete Sourcing Support Consulting and Financing
Convert capital cost to operational expenditure
Fixed Costs for Up to Eight Years
Simple Administration
Managed Growth
Peace of Mind
Focus on establishing your business
slide 59Mitel | Confidential
Partner Focus
HP ProCurve Best of breed networkvoice offering
Microsoft LCS to OCS to Exchange 2007 and beyond
Sun Microsystems Desktop Data Center virtualization
VMWare Expansion of virtualization market
Strategic Partners
slide 60Mitel | Confidential
Why Mitel
slide 61Mitel | Confidential
Software centricYour choice of software ndash simplifying
managementsupport
HTML amp Custom Apps
Legacy Rescue
UCAdvanced applications focus
Industry specific IP Phone html applications
IP enable outdated infrastructure without replacing any hardware
Single portal to launch apps that fit differentiated users
The MarketLeader
The Customer Benefit
Strategic Partnerships Desktop amp data center virtualization amp OCS Sametime integration
slide 62Mitel | Confidential
Why Mitel
Our global customer base spans multiple industry sectors
slide 63Mitel | Confidential
MOTOROLA
Why Mitel
slide 64Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The Mitel solution is very flexible and provides us with the framework to deploy applications in the futureldquo
We now deliver an exceptional service and have been able to expand by the planned 50 without it impacting on customer serviceldquo
The Mitel system has been in place for about two years - It just worksldquo
We run a small but dynamic business and Mitels IP technology and Teleworker solution stretch across the globe with us
N Mackrill CEO
CommonTime
S Saunders VP Corporate Operations
Carlson Wagonlit Travel
We used to spend nearly $18000 each quarter on service calls With Mitel we have even been able to scale back our IT support by one headcount due to the remote management featuresldquo
S RigbyOperations Director
Broker Assistance Limited
This system is efficient we get up to 90 of the calls to the right desk with the correct record on-screen as the calls are answeredldquo
M SharpPractice Manager
Northgate Medical Centre
C GibbonsInformation Systems Manager
Appliance SmartD ThomasIT Administrator
Quirk Auto Dealers
slide 65Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The rollout has been so successful in Europe that the Mitel product set has become our global standardrdquo
We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safetyldquo
ldquoMitel rose above the competition with a solution that is scalable and cost-effectiveldquo
ldquoWithout Mitelrsquos thorough understanding of our needs Irsquom not sure we would have seen this project to through to the end
S Senicourt Director of Telecommunications
AuchanG Schrils VP Technology and Services
Intercontinental Hotels Group
ldquoWith Mitelrsquos IP Solution we have converged and future-proofed our voice and data networks while delivering a wide range of hospitality-specific telephony featureshelliprdquo
R W RuncieCIO
CPS
ldquoAfter careful analysis we new Mitelrsquos solution was the only one that could do the jobldquo
L JohanssonManager of IP Telephony ServicesMedQuist
N WrightTelecommunications Manager
SSA Global
D ZimmermanCIO
Arbyrsquos Restaurant Group Inc
ldquoMitels attack into larger enterprise environments has yielded positive contact
center results The company reports that in FY 2009 (which ends June 30)
they sold three times as many contact centers of over 150 seats as they did in
FY 2008rdquo ~Sheila McGee-Smith McGee-Smith Analytics No Jitter The Mitel (Contact Center)
Story June 29 2009
Mitel was the first to announce virtualizing real-time voice applications to
leverage industry standard servers based on its relationship with VMWareldquo
~ Blair Pleasant COMMfusion No Jitter - Its A Mad Mad Virtual World Oct 21 2009
A plethora of advanced UC and collaboration solutions offered by communication
vendors are looking to address the same business needs and challenges Yet Mitel
has remained at the forefront of technology innovation hellip the integration of video
conferencing with collaboration (file sharing etc) is a valuable feature that
provides users with a more comprehensive collaborative experienceldquo ~ Elka Popova
Frost amp Sullivan Mitel Enhances its UC and Collaboration Portfolio Sep 23 2009
slide 66Mitel | Confidential
Mitel has a good vision of where its going and over time I think well see it play a much bigger role in the evolution of the telecom sector than Nortelldquo Zeus Kerravala Yankee Group
Mitelrsquos strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market Gartner
ldquoGiven that UC has been central to Mitelrsquos value proposition for several years while many segment competitors have only incorporated it into their positioning over the past 18 months the business-driven benefits resulting from these applications remain key differentiatorsrdquo ~ Intellicom Analytics July 2008
slide 67Mitel | Confidential
Thank you
Rylan Harrisrylan_harrismitelcom240-387-4559
- Mitel Corporate Overview
- About Us
- Mitel Global Market Share
- Slide 4
- Slide 5
- Market Share ndash United States SMB IP Telephony Lines Shipped 2008
- Increased Market Share
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Business Challenges
- Mitel Driving New Approaches to Growth
- Slide 14
- Mitel Business Communications Leadership Developing the Future
- Mitel Communications Director ndash Your Platform of Choice
- Mitel Communications Directorndash Your Platform of Choice
- Mitel 5000 CP ndash Your Platform of Choice
- Slide 19
- Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
- Slide 21
- Data Center Virtualization Consolidation
- Mitel and VMware Partnership
- Virtualization of Mitel Applications
- Slide 25
- Mitel Applications Suite Business Communications Made Simple
- Mitel Applications Suite Hitting the SMB ldquoSuiterdquo Spot
- Driving Strong Customer Attachment
- Mitel Border Gateway
- Solutions Tailored to Fit Your Needs
- Senior Executives Sales
- New Dynamic Extension ndash Now even easier
- Knowledge Workers
- Customer Service and Support
- Office Administrator Receptionist
- Internal IT Department
- Slide 37
- Unified Communicator Advanced
- Slide 39
- Mitel Telecollaboration Solution
- Solution Components
- Slide 42
- Leadership in Design and Functionality
- IP Phone Portfolio
- Mitel Live Content Creator
- Slide 46
- Wireless LAN Stand
- Cordless Handset Headset for 5330 and 5340 IP phones
- WiFi Integration
- IP-DECT Integration
- Slide 51
- Mitel Commitment to SIP Increased Application Value Deployment Flexibility and Choice
- Mitel Commitment to SIP Support
- Slide 54
- Mitel NetSolutionsreg Wide Area Networks (CLEC Services)
- Managed Services
- Consistent Exceptional Customer Satisfaction
- Mitel TotalSolution Managed Services Portfolio
- Strategic Partners
- Slide 60
- Slide 61
- Why Mitel
- Why Mitel
- What CUSTOMERS are ldquoSaying helliprdquo
- Slide 65
- Slide 66
- Slide 67
- Thank you Rylan Harris rylan_harrismitelcom 240-387-4559
-
slide 49Mitel | Confidential
WiFi Integration
SpectraLink e340 h340 i640
ndash Full MCD platform integration
ndash Handsets can be hot desks or ACD agents Keyline support
SpectraLink 80208030 r3
ndash Direct MCD SIP integration
ndash 80211 abg support
Ascom i75
ndash Direct MCD SIP integration
App and Middleware support
ndash Messaging Location PTT
slide 50Mitel | Confidential
IP-DECT Integration
MCD Integration
ndash Feature rich SIP integration
ndash Desktop twinned via Dynamic Extension
Enterprise grade Handsets and Accessories
ndash Office Retail 5602 5603
ndash Healthcare 5604
ndash Industrial 5606 5606-Alarm
Messaging and Services
ndash Phonebook Alarms Messaging Location
ndash 3rd-party App and middleware support
slide 51Mitel | Confidential
SIP Solutions
slide 52Mitel | Confidential
Mitel Commitment to SIPIncreased Application Value Deployment Flexibility and Choice
The Promise of SIP
Standardizes VoIP communication into a single protocol
Enables vendor interoperability of traditional telephony elements
Enables standards-based application integration
Reduces costs
The Reality of SIP
Still an evolving standard
Interoperability canrsquot be assumed it needs to be tested
Mitel SIP Center of Excellence
ndash Validation of Mitel solution SIP interoperation with third-party
ndash Network devicesndash Endpointsndash Service provider network configurations
slide 53Mitel | Confidential
3300 Embedded Voice Mail
NuPoint UM
Unified Communicator
Teleworker Solution
3rd party application servers
Mitel Commitment to SIP Support
SIP Lineside Applications
Mitel MiNETSIP Dual-mode sets
SIP Phones
SIP Softphones
Wireless (WiFi and IP DECT) SIP Phones
Gateways amp Analog Adaptors
Mitel Communications Director
Service Provider Networks
ndash Softswitches
ndash Gateways
ndash Session Border Controllers
ndash Firewalls
SIP interconnect to PSTN
SIP interconnect to other PBXs
SIP Trunking
slide 54Mitel | Confidential
Net Solutions Managed Servicesand Partnerships
slide 55Mitel | Confidential
Mitel NetSolutionsreg
Wide Area Networks (CLEC Services)
Complete local long distance Internet access and complex data network offerings
Industry leading customer support
Local regional national and international solutions
Solutions include
ndash Local services ndash PSTN and SIP services
ndash WAN technologies ndash MPLS VPLS Optical Ethernet
ndash Hosted solutions ndash Network management Audio and Web collaboration
Current CLEC Certifications
Pending CLEC CertificationsRevised 2009
slide 56Mitel | Confidential
Managed Services
Differentiated program addressing total cost of ownership
Merges business applications services and support to address unique business models
End-to-end communications services and solutions from a single vendor
Ability to add and adapt to emerging technologies
Strategically connects financial and application objectives in a long term service and support relationship
ldquo For organizations seeking conservation of capital and a fixed monthly bill Mitel offers its unique managed services program ndash Gartner Grouprdquo
slide 57Mitel | Confidential
Consistent Exceptional Customer Satisfaction
Unparallel Customer Satisfaction Rate of 97
slide 58Mitel | Confidential
Mitel TotalSolution Managed Services Portfolio
Complete Sourcing Support Consulting and Financing
Convert capital cost to operational expenditure
Fixed Costs for Up to Eight Years
Simple Administration
Managed Growth
Peace of Mind
Focus on establishing your business
slide 59Mitel | Confidential
Partner Focus
HP ProCurve Best of breed networkvoice offering
Microsoft LCS to OCS to Exchange 2007 and beyond
Sun Microsystems Desktop Data Center virtualization
VMWare Expansion of virtualization market
Strategic Partners
slide 60Mitel | Confidential
Why Mitel
slide 61Mitel | Confidential
Software centricYour choice of software ndash simplifying
managementsupport
HTML amp Custom Apps
Legacy Rescue
UCAdvanced applications focus
Industry specific IP Phone html applications
IP enable outdated infrastructure without replacing any hardware
Single portal to launch apps that fit differentiated users
The MarketLeader
The Customer Benefit
Strategic Partnerships Desktop amp data center virtualization amp OCS Sametime integration
slide 62Mitel | Confidential
Why Mitel
Our global customer base spans multiple industry sectors
slide 63Mitel | Confidential
MOTOROLA
Why Mitel
slide 64Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The Mitel solution is very flexible and provides us with the framework to deploy applications in the futureldquo
We now deliver an exceptional service and have been able to expand by the planned 50 without it impacting on customer serviceldquo
The Mitel system has been in place for about two years - It just worksldquo
We run a small but dynamic business and Mitels IP technology and Teleworker solution stretch across the globe with us
N Mackrill CEO
CommonTime
S Saunders VP Corporate Operations
Carlson Wagonlit Travel
We used to spend nearly $18000 each quarter on service calls With Mitel we have even been able to scale back our IT support by one headcount due to the remote management featuresldquo
S RigbyOperations Director
Broker Assistance Limited
This system is efficient we get up to 90 of the calls to the right desk with the correct record on-screen as the calls are answeredldquo
M SharpPractice Manager
Northgate Medical Centre
C GibbonsInformation Systems Manager
Appliance SmartD ThomasIT Administrator
Quirk Auto Dealers
slide 65Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The rollout has been so successful in Europe that the Mitel product set has become our global standardrdquo
We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safetyldquo
ldquoMitel rose above the competition with a solution that is scalable and cost-effectiveldquo
ldquoWithout Mitelrsquos thorough understanding of our needs Irsquom not sure we would have seen this project to through to the end
S Senicourt Director of Telecommunications
AuchanG Schrils VP Technology and Services
Intercontinental Hotels Group
ldquoWith Mitelrsquos IP Solution we have converged and future-proofed our voice and data networks while delivering a wide range of hospitality-specific telephony featureshelliprdquo
R W RuncieCIO
CPS
ldquoAfter careful analysis we new Mitelrsquos solution was the only one that could do the jobldquo
L JohanssonManager of IP Telephony ServicesMedQuist
N WrightTelecommunications Manager
SSA Global
D ZimmermanCIO
Arbyrsquos Restaurant Group Inc
ldquoMitels attack into larger enterprise environments has yielded positive contact
center results The company reports that in FY 2009 (which ends June 30)
they sold three times as many contact centers of over 150 seats as they did in
FY 2008rdquo ~Sheila McGee-Smith McGee-Smith Analytics No Jitter The Mitel (Contact Center)
Story June 29 2009
Mitel was the first to announce virtualizing real-time voice applications to
leverage industry standard servers based on its relationship with VMWareldquo
~ Blair Pleasant COMMfusion No Jitter - Its A Mad Mad Virtual World Oct 21 2009
A plethora of advanced UC and collaboration solutions offered by communication
vendors are looking to address the same business needs and challenges Yet Mitel
has remained at the forefront of technology innovation hellip the integration of video
conferencing with collaboration (file sharing etc) is a valuable feature that
provides users with a more comprehensive collaborative experienceldquo ~ Elka Popova
Frost amp Sullivan Mitel Enhances its UC and Collaboration Portfolio Sep 23 2009
slide 66Mitel | Confidential
Mitel has a good vision of where its going and over time I think well see it play a much bigger role in the evolution of the telecom sector than Nortelldquo Zeus Kerravala Yankee Group
Mitelrsquos strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market Gartner
ldquoGiven that UC has been central to Mitelrsquos value proposition for several years while many segment competitors have only incorporated it into their positioning over the past 18 months the business-driven benefits resulting from these applications remain key differentiatorsrdquo ~ Intellicom Analytics July 2008
slide 67Mitel | Confidential
Thank you
Rylan Harrisrylan_harrismitelcom240-387-4559
- Mitel Corporate Overview
- About Us
- Mitel Global Market Share
- Slide 4
- Slide 5
- Market Share ndash United States SMB IP Telephony Lines Shipped 2008
- Increased Market Share
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Business Challenges
- Mitel Driving New Approaches to Growth
- Slide 14
- Mitel Business Communications Leadership Developing the Future
- Mitel Communications Director ndash Your Platform of Choice
- Mitel Communications Directorndash Your Platform of Choice
- Mitel 5000 CP ndash Your Platform of Choice
- Slide 19
- Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
- Slide 21
- Data Center Virtualization Consolidation
- Mitel and VMware Partnership
- Virtualization of Mitel Applications
- Slide 25
- Mitel Applications Suite Business Communications Made Simple
- Mitel Applications Suite Hitting the SMB ldquoSuiterdquo Spot
- Driving Strong Customer Attachment
- Mitel Border Gateway
- Solutions Tailored to Fit Your Needs
- Senior Executives Sales
- New Dynamic Extension ndash Now even easier
- Knowledge Workers
- Customer Service and Support
- Office Administrator Receptionist
- Internal IT Department
- Slide 37
- Unified Communicator Advanced
- Slide 39
- Mitel Telecollaboration Solution
- Solution Components
- Slide 42
- Leadership in Design and Functionality
- IP Phone Portfolio
- Mitel Live Content Creator
- Slide 46
- Wireless LAN Stand
- Cordless Handset Headset for 5330 and 5340 IP phones
- WiFi Integration
- IP-DECT Integration
- Slide 51
- Mitel Commitment to SIP Increased Application Value Deployment Flexibility and Choice
- Mitel Commitment to SIP Support
- Slide 54
- Mitel NetSolutionsreg Wide Area Networks (CLEC Services)
- Managed Services
- Consistent Exceptional Customer Satisfaction
- Mitel TotalSolution Managed Services Portfolio
- Strategic Partners
- Slide 60
- Slide 61
- Why Mitel
- Why Mitel
- What CUSTOMERS are ldquoSaying helliprdquo
- Slide 65
- Slide 66
- Slide 67
- Thank you Rylan Harris rylan_harrismitelcom 240-387-4559
-
slide 50Mitel | Confidential
IP-DECT Integration
MCD Integration
ndash Feature rich SIP integration
ndash Desktop twinned via Dynamic Extension
Enterprise grade Handsets and Accessories
ndash Office Retail 5602 5603
ndash Healthcare 5604
ndash Industrial 5606 5606-Alarm
Messaging and Services
ndash Phonebook Alarms Messaging Location
ndash 3rd-party App and middleware support
slide 51Mitel | Confidential
SIP Solutions
slide 52Mitel | Confidential
Mitel Commitment to SIPIncreased Application Value Deployment Flexibility and Choice
The Promise of SIP
Standardizes VoIP communication into a single protocol
Enables vendor interoperability of traditional telephony elements
Enables standards-based application integration
Reduces costs
The Reality of SIP
Still an evolving standard
Interoperability canrsquot be assumed it needs to be tested
Mitel SIP Center of Excellence
ndash Validation of Mitel solution SIP interoperation with third-party
ndash Network devicesndash Endpointsndash Service provider network configurations
slide 53Mitel | Confidential
3300 Embedded Voice Mail
NuPoint UM
Unified Communicator
Teleworker Solution
3rd party application servers
Mitel Commitment to SIP Support
SIP Lineside Applications
Mitel MiNETSIP Dual-mode sets
SIP Phones
SIP Softphones
Wireless (WiFi and IP DECT) SIP Phones
Gateways amp Analog Adaptors
Mitel Communications Director
Service Provider Networks
ndash Softswitches
ndash Gateways
ndash Session Border Controllers
ndash Firewalls
SIP interconnect to PSTN
SIP interconnect to other PBXs
SIP Trunking
slide 54Mitel | Confidential
Net Solutions Managed Servicesand Partnerships
slide 55Mitel | Confidential
Mitel NetSolutionsreg
Wide Area Networks (CLEC Services)
Complete local long distance Internet access and complex data network offerings
Industry leading customer support
Local regional national and international solutions
Solutions include
ndash Local services ndash PSTN and SIP services
ndash WAN technologies ndash MPLS VPLS Optical Ethernet
ndash Hosted solutions ndash Network management Audio and Web collaboration
Current CLEC Certifications
Pending CLEC CertificationsRevised 2009
slide 56Mitel | Confidential
Managed Services
Differentiated program addressing total cost of ownership
Merges business applications services and support to address unique business models
End-to-end communications services and solutions from a single vendor
Ability to add and adapt to emerging technologies
Strategically connects financial and application objectives in a long term service and support relationship
ldquo For organizations seeking conservation of capital and a fixed monthly bill Mitel offers its unique managed services program ndash Gartner Grouprdquo
slide 57Mitel | Confidential
Consistent Exceptional Customer Satisfaction
Unparallel Customer Satisfaction Rate of 97
slide 58Mitel | Confidential
Mitel TotalSolution Managed Services Portfolio
Complete Sourcing Support Consulting and Financing
Convert capital cost to operational expenditure
Fixed Costs for Up to Eight Years
Simple Administration
Managed Growth
Peace of Mind
Focus on establishing your business
slide 59Mitel | Confidential
Partner Focus
HP ProCurve Best of breed networkvoice offering
Microsoft LCS to OCS to Exchange 2007 and beyond
Sun Microsystems Desktop Data Center virtualization
VMWare Expansion of virtualization market
Strategic Partners
slide 60Mitel | Confidential
Why Mitel
slide 61Mitel | Confidential
Software centricYour choice of software ndash simplifying
managementsupport
HTML amp Custom Apps
Legacy Rescue
UCAdvanced applications focus
Industry specific IP Phone html applications
IP enable outdated infrastructure without replacing any hardware
Single portal to launch apps that fit differentiated users
The MarketLeader
The Customer Benefit
Strategic Partnerships Desktop amp data center virtualization amp OCS Sametime integration
slide 62Mitel | Confidential
Why Mitel
Our global customer base spans multiple industry sectors
slide 63Mitel | Confidential
MOTOROLA
Why Mitel
slide 64Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The Mitel solution is very flexible and provides us with the framework to deploy applications in the futureldquo
We now deliver an exceptional service and have been able to expand by the planned 50 without it impacting on customer serviceldquo
The Mitel system has been in place for about two years - It just worksldquo
We run a small but dynamic business and Mitels IP technology and Teleworker solution stretch across the globe with us
N Mackrill CEO
CommonTime
S Saunders VP Corporate Operations
Carlson Wagonlit Travel
We used to spend nearly $18000 each quarter on service calls With Mitel we have even been able to scale back our IT support by one headcount due to the remote management featuresldquo
S RigbyOperations Director
Broker Assistance Limited
This system is efficient we get up to 90 of the calls to the right desk with the correct record on-screen as the calls are answeredldquo
M SharpPractice Manager
Northgate Medical Centre
C GibbonsInformation Systems Manager
Appliance SmartD ThomasIT Administrator
Quirk Auto Dealers
slide 65Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The rollout has been so successful in Europe that the Mitel product set has become our global standardrdquo
We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safetyldquo
ldquoMitel rose above the competition with a solution that is scalable and cost-effectiveldquo
ldquoWithout Mitelrsquos thorough understanding of our needs Irsquom not sure we would have seen this project to through to the end
S Senicourt Director of Telecommunications
AuchanG Schrils VP Technology and Services
Intercontinental Hotels Group
ldquoWith Mitelrsquos IP Solution we have converged and future-proofed our voice and data networks while delivering a wide range of hospitality-specific telephony featureshelliprdquo
R W RuncieCIO
CPS
ldquoAfter careful analysis we new Mitelrsquos solution was the only one that could do the jobldquo
L JohanssonManager of IP Telephony ServicesMedQuist
N WrightTelecommunications Manager
SSA Global
D ZimmermanCIO
Arbyrsquos Restaurant Group Inc
ldquoMitels attack into larger enterprise environments has yielded positive contact
center results The company reports that in FY 2009 (which ends June 30)
they sold three times as many contact centers of over 150 seats as they did in
FY 2008rdquo ~Sheila McGee-Smith McGee-Smith Analytics No Jitter The Mitel (Contact Center)
Story June 29 2009
Mitel was the first to announce virtualizing real-time voice applications to
leverage industry standard servers based on its relationship with VMWareldquo
~ Blair Pleasant COMMfusion No Jitter - Its A Mad Mad Virtual World Oct 21 2009
A plethora of advanced UC and collaboration solutions offered by communication
vendors are looking to address the same business needs and challenges Yet Mitel
has remained at the forefront of technology innovation hellip the integration of video
conferencing with collaboration (file sharing etc) is a valuable feature that
provides users with a more comprehensive collaborative experienceldquo ~ Elka Popova
Frost amp Sullivan Mitel Enhances its UC and Collaboration Portfolio Sep 23 2009
slide 66Mitel | Confidential
Mitel has a good vision of where its going and over time I think well see it play a much bigger role in the evolution of the telecom sector than Nortelldquo Zeus Kerravala Yankee Group
Mitelrsquos strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market Gartner
ldquoGiven that UC has been central to Mitelrsquos value proposition for several years while many segment competitors have only incorporated it into their positioning over the past 18 months the business-driven benefits resulting from these applications remain key differentiatorsrdquo ~ Intellicom Analytics July 2008
slide 67Mitel | Confidential
Thank you
Rylan Harrisrylan_harrismitelcom240-387-4559
- Mitel Corporate Overview
- About Us
- Mitel Global Market Share
- Slide 4
- Slide 5
- Market Share ndash United States SMB IP Telephony Lines Shipped 2008
- Increased Market Share
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Business Challenges
- Mitel Driving New Approaches to Growth
- Slide 14
- Mitel Business Communications Leadership Developing the Future
- Mitel Communications Director ndash Your Platform of Choice
- Mitel Communications Directorndash Your Platform of Choice
- Mitel 5000 CP ndash Your Platform of Choice
- Slide 19
- Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
- Slide 21
- Data Center Virtualization Consolidation
- Mitel and VMware Partnership
- Virtualization of Mitel Applications
- Slide 25
- Mitel Applications Suite Business Communications Made Simple
- Mitel Applications Suite Hitting the SMB ldquoSuiterdquo Spot
- Driving Strong Customer Attachment
- Mitel Border Gateway
- Solutions Tailored to Fit Your Needs
- Senior Executives Sales
- New Dynamic Extension ndash Now even easier
- Knowledge Workers
- Customer Service and Support
- Office Administrator Receptionist
- Internal IT Department
- Slide 37
- Unified Communicator Advanced
- Slide 39
- Mitel Telecollaboration Solution
- Solution Components
- Slide 42
- Leadership in Design and Functionality
- IP Phone Portfolio
- Mitel Live Content Creator
- Slide 46
- Wireless LAN Stand
- Cordless Handset Headset for 5330 and 5340 IP phones
- WiFi Integration
- IP-DECT Integration
- Slide 51
- Mitel Commitment to SIP Increased Application Value Deployment Flexibility and Choice
- Mitel Commitment to SIP Support
- Slide 54
- Mitel NetSolutionsreg Wide Area Networks (CLEC Services)
- Managed Services
- Consistent Exceptional Customer Satisfaction
- Mitel TotalSolution Managed Services Portfolio
- Strategic Partners
- Slide 60
- Slide 61
- Why Mitel
- Why Mitel
- What CUSTOMERS are ldquoSaying helliprdquo
- Slide 65
- Slide 66
- Slide 67
- Thank you Rylan Harris rylan_harrismitelcom 240-387-4559
-
slide 51Mitel | Confidential
SIP Solutions
slide 52Mitel | Confidential
Mitel Commitment to SIPIncreased Application Value Deployment Flexibility and Choice
The Promise of SIP
Standardizes VoIP communication into a single protocol
Enables vendor interoperability of traditional telephony elements
Enables standards-based application integration
Reduces costs
The Reality of SIP
Still an evolving standard
Interoperability canrsquot be assumed it needs to be tested
Mitel SIP Center of Excellence
ndash Validation of Mitel solution SIP interoperation with third-party
ndash Network devicesndash Endpointsndash Service provider network configurations
slide 53Mitel | Confidential
3300 Embedded Voice Mail
NuPoint UM
Unified Communicator
Teleworker Solution
3rd party application servers
Mitel Commitment to SIP Support
SIP Lineside Applications
Mitel MiNETSIP Dual-mode sets
SIP Phones
SIP Softphones
Wireless (WiFi and IP DECT) SIP Phones
Gateways amp Analog Adaptors
Mitel Communications Director
Service Provider Networks
ndash Softswitches
ndash Gateways
ndash Session Border Controllers
ndash Firewalls
SIP interconnect to PSTN
SIP interconnect to other PBXs
SIP Trunking
slide 54Mitel | Confidential
Net Solutions Managed Servicesand Partnerships
slide 55Mitel | Confidential
Mitel NetSolutionsreg
Wide Area Networks (CLEC Services)
Complete local long distance Internet access and complex data network offerings
Industry leading customer support
Local regional national and international solutions
Solutions include
ndash Local services ndash PSTN and SIP services
ndash WAN technologies ndash MPLS VPLS Optical Ethernet
ndash Hosted solutions ndash Network management Audio and Web collaboration
Current CLEC Certifications
Pending CLEC CertificationsRevised 2009
slide 56Mitel | Confidential
Managed Services
Differentiated program addressing total cost of ownership
Merges business applications services and support to address unique business models
End-to-end communications services and solutions from a single vendor
Ability to add and adapt to emerging technologies
Strategically connects financial and application objectives in a long term service and support relationship
ldquo For organizations seeking conservation of capital and a fixed monthly bill Mitel offers its unique managed services program ndash Gartner Grouprdquo
slide 57Mitel | Confidential
Consistent Exceptional Customer Satisfaction
Unparallel Customer Satisfaction Rate of 97
slide 58Mitel | Confidential
Mitel TotalSolution Managed Services Portfolio
Complete Sourcing Support Consulting and Financing
Convert capital cost to operational expenditure
Fixed Costs for Up to Eight Years
Simple Administration
Managed Growth
Peace of Mind
Focus on establishing your business
slide 59Mitel | Confidential
Partner Focus
HP ProCurve Best of breed networkvoice offering
Microsoft LCS to OCS to Exchange 2007 and beyond
Sun Microsystems Desktop Data Center virtualization
VMWare Expansion of virtualization market
Strategic Partners
slide 60Mitel | Confidential
Why Mitel
slide 61Mitel | Confidential
Software centricYour choice of software ndash simplifying
managementsupport
HTML amp Custom Apps
Legacy Rescue
UCAdvanced applications focus
Industry specific IP Phone html applications
IP enable outdated infrastructure without replacing any hardware
Single portal to launch apps that fit differentiated users
The MarketLeader
The Customer Benefit
Strategic Partnerships Desktop amp data center virtualization amp OCS Sametime integration
slide 62Mitel | Confidential
Why Mitel
Our global customer base spans multiple industry sectors
slide 63Mitel | Confidential
MOTOROLA
Why Mitel
slide 64Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The Mitel solution is very flexible and provides us with the framework to deploy applications in the futureldquo
We now deliver an exceptional service and have been able to expand by the planned 50 without it impacting on customer serviceldquo
The Mitel system has been in place for about two years - It just worksldquo
We run a small but dynamic business and Mitels IP technology and Teleworker solution stretch across the globe with us
N Mackrill CEO
CommonTime
S Saunders VP Corporate Operations
Carlson Wagonlit Travel
We used to spend nearly $18000 each quarter on service calls With Mitel we have even been able to scale back our IT support by one headcount due to the remote management featuresldquo
S RigbyOperations Director
Broker Assistance Limited
This system is efficient we get up to 90 of the calls to the right desk with the correct record on-screen as the calls are answeredldquo
M SharpPractice Manager
Northgate Medical Centre
C GibbonsInformation Systems Manager
Appliance SmartD ThomasIT Administrator
Quirk Auto Dealers
slide 65Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The rollout has been so successful in Europe that the Mitel product set has become our global standardrdquo
We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safetyldquo
ldquoMitel rose above the competition with a solution that is scalable and cost-effectiveldquo
ldquoWithout Mitelrsquos thorough understanding of our needs Irsquom not sure we would have seen this project to through to the end
S Senicourt Director of Telecommunications
AuchanG Schrils VP Technology and Services
Intercontinental Hotels Group
ldquoWith Mitelrsquos IP Solution we have converged and future-proofed our voice and data networks while delivering a wide range of hospitality-specific telephony featureshelliprdquo
R W RuncieCIO
CPS
ldquoAfter careful analysis we new Mitelrsquos solution was the only one that could do the jobldquo
L JohanssonManager of IP Telephony ServicesMedQuist
N WrightTelecommunications Manager
SSA Global
D ZimmermanCIO
Arbyrsquos Restaurant Group Inc
ldquoMitels attack into larger enterprise environments has yielded positive contact
center results The company reports that in FY 2009 (which ends June 30)
they sold three times as many contact centers of over 150 seats as they did in
FY 2008rdquo ~Sheila McGee-Smith McGee-Smith Analytics No Jitter The Mitel (Contact Center)
Story June 29 2009
Mitel was the first to announce virtualizing real-time voice applications to
leverage industry standard servers based on its relationship with VMWareldquo
~ Blair Pleasant COMMfusion No Jitter - Its A Mad Mad Virtual World Oct 21 2009
A plethora of advanced UC and collaboration solutions offered by communication
vendors are looking to address the same business needs and challenges Yet Mitel
has remained at the forefront of technology innovation hellip the integration of video
conferencing with collaboration (file sharing etc) is a valuable feature that
provides users with a more comprehensive collaborative experienceldquo ~ Elka Popova
Frost amp Sullivan Mitel Enhances its UC and Collaboration Portfolio Sep 23 2009
slide 66Mitel | Confidential
Mitel has a good vision of where its going and over time I think well see it play a much bigger role in the evolution of the telecom sector than Nortelldquo Zeus Kerravala Yankee Group
Mitelrsquos strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market Gartner
ldquoGiven that UC has been central to Mitelrsquos value proposition for several years while many segment competitors have only incorporated it into their positioning over the past 18 months the business-driven benefits resulting from these applications remain key differentiatorsrdquo ~ Intellicom Analytics July 2008
slide 67Mitel | Confidential
Thank you
Rylan Harrisrylan_harrismitelcom240-387-4559
- Mitel Corporate Overview
- About Us
- Mitel Global Market Share
- Slide 4
- Slide 5
- Market Share ndash United States SMB IP Telephony Lines Shipped 2008
- Increased Market Share
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Business Challenges
- Mitel Driving New Approaches to Growth
- Slide 14
- Mitel Business Communications Leadership Developing the Future
- Mitel Communications Director ndash Your Platform of Choice
- Mitel Communications Directorndash Your Platform of Choice
- Mitel 5000 CP ndash Your Platform of Choice
- Slide 19
- Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
- Slide 21
- Data Center Virtualization Consolidation
- Mitel and VMware Partnership
- Virtualization of Mitel Applications
- Slide 25
- Mitel Applications Suite Business Communications Made Simple
- Mitel Applications Suite Hitting the SMB ldquoSuiterdquo Spot
- Driving Strong Customer Attachment
- Mitel Border Gateway
- Solutions Tailored to Fit Your Needs
- Senior Executives Sales
- New Dynamic Extension ndash Now even easier
- Knowledge Workers
- Customer Service and Support
- Office Administrator Receptionist
- Internal IT Department
- Slide 37
- Unified Communicator Advanced
- Slide 39
- Mitel Telecollaboration Solution
- Solution Components
- Slide 42
- Leadership in Design and Functionality
- IP Phone Portfolio
- Mitel Live Content Creator
- Slide 46
- Wireless LAN Stand
- Cordless Handset Headset for 5330 and 5340 IP phones
- WiFi Integration
- IP-DECT Integration
- Slide 51
- Mitel Commitment to SIP Increased Application Value Deployment Flexibility and Choice
- Mitel Commitment to SIP Support
- Slide 54
- Mitel NetSolutionsreg Wide Area Networks (CLEC Services)
- Managed Services
- Consistent Exceptional Customer Satisfaction
- Mitel TotalSolution Managed Services Portfolio
- Strategic Partners
- Slide 60
- Slide 61
- Why Mitel
- Why Mitel
- What CUSTOMERS are ldquoSaying helliprdquo
- Slide 65
- Slide 66
- Slide 67
- Thank you Rylan Harris rylan_harrismitelcom 240-387-4559
-
slide 52Mitel | Confidential
Mitel Commitment to SIPIncreased Application Value Deployment Flexibility and Choice
The Promise of SIP
Standardizes VoIP communication into a single protocol
Enables vendor interoperability of traditional telephony elements
Enables standards-based application integration
Reduces costs
The Reality of SIP
Still an evolving standard
Interoperability canrsquot be assumed it needs to be tested
Mitel SIP Center of Excellence
ndash Validation of Mitel solution SIP interoperation with third-party
ndash Network devicesndash Endpointsndash Service provider network configurations
slide 53Mitel | Confidential
3300 Embedded Voice Mail
NuPoint UM
Unified Communicator
Teleworker Solution
3rd party application servers
Mitel Commitment to SIP Support
SIP Lineside Applications
Mitel MiNETSIP Dual-mode sets
SIP Phones
SIP Softphones
Wireless (WiFi and IP DECT) SIP Phones
Gateways amp Analog Adaptors
Mitel Communications Director
Service Provider Networks
ndash Softswitches
ndash Gateways
ndash Session Border Controllers
ndash Firewalls
SIP interconnect to PSTN
SIP interconnect to other PBXs
SIP Trunking
slide 54Mitel | Confidential
Net Solutions Managed Servicesand Partnerships
slide 55Mitel | Confidential
Mitel NetSolutionsreg
Wide Area Networks (CLEC Services)
Complete local long distance Internet access and complex data network offerings
Industry leading customer support
Local regional national and international solutions
Solutions include
ndash Local services ndash PSTN and SIP services
ndash WAN technologies ndash MPLS VPLS Optical Ethernet
ndash Hosted solutions ndash Network management Audio and Web collaboration
Current CLEC Certifications
Pending CLEC CertificationsRevised 2009
slide 56Mitel | Confidential
Managed Services
Differentiated program addressing total cost of ownership
Merges business applications services and support to address unique business models
End-to-end communications services and solutions from a single vendor
Ability to add and adapt to emerging technologies
Strategically connects financial and application objectives in a long term service and support relationship
ldquo For organizations seeking conservation of capital and a fixed monthly bill Mitel offers its unique managed services program ndash Gartner Grouprdquo
slide 57Mitel | Confidential
Consistent Exceptional Customer Satisfaction
Unparallel Customer Satisfaction Rate of 97
slide 58Mitel | Confidential
Mitel TotalSolution Managed Services Portfolio
Complete Sourcing Support Consulting and Financing
Convert capital cost to operational expenditure
Fixed Costs for Up to Eight Years
Simple Administration
Managed Growth
Peace of Mind
Focus on establishing your business
slide 59Mitel | Confidential
Partner Focus
HP ProCurve Best of breed networkvoice offering
Microsoft LCS to OCS to Exchange 2007 and beyond
Sun Microsystems Desktop Data Center virtualization
VMWare Expansion of virtualization market
Strategic Partners
slide 60Mitel | Confidential
Why Mitel
slide 61Mitel | Confidential
Software centricYour choice of software ndash simplifying
managementsupport
HTML amp Custom Apps
Legacy Rescue
UCAdvanced applications focus
Industry specific IP Phone html applications
IP enable outdated infrastructure without replacing any hardware
Single portal to launch apps that fit differentiated users
The MarketLeader
The Customer Benefit
Strategic Partnerships Desktop amp data center virtualization amp OCS Sametime integration
slide 62Mitel | Confidential
Why Mitel
Our global customer base spans multiple industry sectors
slide 63Mitel | Confidential
MOTOROLA
Why Mitel
slide 64Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The Mitel solution is very flexible and provides us with the framework to deploy applications in the futureldquo
We now deliver an exceptional service and have been able to expand by the planned 50 without it impacting on customer serviceldquo
The Mitel system has been in place for about two years - It just worksldquo
We run a small but dynamic business and Mitels IP technology and Teleworker solution stretch across the globe with us
N Mackrill CEO
CommonTime
S Saunders VP Corporate Operations
Carlson Wagonlit Travel
We used to spend nearly $18000 each quarter on service calls With Mitel we have even been able to scale back our IT support by one headcount due to the remote management featuresldquo
S RigbyOperations Director
Broker Assistance Limited
This system is efficient we get up to 90 of the calls to the right desk with the correct record on-screen as the calls are answeredldquo
M SharpPractice Manager
Northgate Medical Centre
C GibbonsInformation Systems Manager
Appliance SmartD ThomasIT Administrator
Quirk Auto Dealers
slide 65Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The rollout has been so successful in Europe that the Mitel product set has become our global standardrdquo
We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safetyldquo
ldquoMitel rose above the competition with a solution that is scalable and cost-effectiveldquo
ldquoWithout Mitelrsquos thorough understanding of our needs Irsquom not sure we would have seen this project to through to the end
S Senicourt Director of Telecommunications
AuchanG Schrils VP Technology and Services
Intercontinental Hotels Group
ldquoWith Mitelrsquos IP Solution we have converged and future-proofed our voice and data networks while delivering a wide range of hospitality-specific telephony featureshelliprdquo
R W RuncieCIO
CPS
ldquoAfter careful analysis we new Mitelrsquos solution was the only one that could do the jobldquo
L JohanssonManager of IP Telephony ServicesMedQuist
N WrightTelecommunications Manager
SSA Global
D ZimmermanCIO
Arbyrsquos Restaurant Group Inc
ldquoMitels attack into larger enterprise environments has yielded positive contact
center results The company reports that in FY 2009 (which ends June 30)
they sold three times as many contact centers of over 150 seats as they did in
FY 2008rdquo ~Sheila McGee-Smith McGee-Smith Analytics No Jitter The Mitel (Contact Center)
Story June 29 2009
Mitel was the first to announce virtualizing real-time voice applications to
leverage industry standard servers based on its relationship with VMWareldquo
~ Blair Pleasant COMMfusion No Jitter - Its A Mad Mad Virtual World Oct 21 2009
A plethora of advanced UC and collaboration solutions offered by communication
vendors are looking to address the same business needs and challenges Yet Mitel
has remained at the forefront of technology innovation hellip the integration of video
conferencing with collaboration (file sharing etc) is a valuable feature that
provides users with a more comprehensive collaborative experienceldquo ~ Elka Popova
Frost amp Sullivan Mitel Enhances its UC and Collaboration Portfolio Sep 23 2009
slide 66Mitel | Confidential
Mitel has a good vision of where its going and over time I think well see it play a much bigger role in the evolution of the telecom sector than Nortelldquo Zeus Kerravala Yankee Group
Mitelrsquos strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market Gartner
ldquoGiven that UC has been central to Mitelrsquos value proposition for several years while many segment competitors have only incorporated it into their positioning over the past 18 months the business-driven benefits resulting from these applications remain key differentiatorsrdquo ~ Intellicom Analytics July 2008
slide 67Mitel | Confidential
Thank you
Rylan Harrisrylan_harrismitelcom240-387-4559
- Mitel Corporate Overview
- About Us
- Mitel Global Market Share
- Slide 4
- Slide 5
- Market Share ndash United States SMB IP Telephony Lines Shipped 2008
- Increased Market Share
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Business Challenges
- Mitel Driving New Approaches to Growth
- Slide 14
- Mitel Business Communications Leadership Developing the Future
- Mitel Communications Director ndash Your Platform of Choice
- Mitel Communications Directorndash Your Platform of Choice
- Mitel 5000 CP ndash Your Platform of Choice
- Slide 19
- Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
- Slide 21
- Data Center Virtualization Consolidation
- Mitel and VMware Partnership
- Virtualization of Mitel Applications
- Slide 25
- Mitel Applications Suite Business Communications Made Simple
- Mitel Applications Suite Hitting the SMB ldquoSuiterdquo Spot
- Driving Strong Customer Attachment
- Mitel Border Gateway
- Solutions Tailored to Fit Your Needs
- Senior Executives Sales
- New Dynamic Extension ndash Now even easier
- Knowledge Workers
- Customer Service and Support
- Office Administrator Receptionist
- Internal IT Department
- Slide 37
- Unified Communicator Advanced
- Slide 39
- Mitel Telecollaboration Solution
- Solution Components
- Slide 42
- Leadership in Design and Functionality
- IP Phone Portfolio
- Mitel Live Content Creator
- Slide 46
- Wireless LAN Stand
- Cordless Handset Headset for 5330 and 5340 IP phones
- WiFi Integration
- IP-DECT Integration
- Slide 51
- Mitel Commitment to SIP Increased Application Value Deployment Flexibility and Choice
- Mitel Commitment to SIP Support
- Slide 54
- Mitel NetSolutionsreg Wide Area Networks (CLEC Services)
- Managed Services
- Consistent Exceptional Customer Satisfaction
- Mitel TotalSolution Managed Services Portfolio
- Strategic Partners
- Slide 60
- Slide 61
- Why Mitel
- Why Mitel
- What CUSTOMERS are ldquoSaying helliprdquo
- Slide 65
- Slide 66
- Slide 67
- Thank you Rylan Harris rylan_harrismitelcom 240-387-4559
-
slide 53Mitel | Confidential
3300 Embedded Voice Mail
NuPoint UM
Unified Communicator
Teleworker Solution
3rd party application servers
Mitel Commitment to SIP Support
SIP Lineside Applications
Mitel MiNETSIP Dual-mode sets
SIP Phones
SIP Softphones
Wireless (WiFi and IP DECT) SIP Phones
Gateways amp Analog Adaptors
Mitel Communications Director
Service Provider Networks
ndash Softswitches
ndash Gateways
ndash Session Border Controllers
ndash Firewalls
SIP interconnect to PSTN
SIP interconnect to other PBXs
SIP Trunking
slide 54Mitel | Confidential
Net Solutions Managed Servicesand Partnerships
slide 55Mitel | Confidential
Mitel NetSolutionsreg
Wide Area Networks (CLEC Services)
Complete local long distance Internet access and complex data network offerings
Industry leading customer support
Local regional national and international solutions
Solutions include
ndash Local services ndash PSTN and SIP services
ndash WAN technologies ndash MPLS VPLS Optical Ethernet
ndash Hosted solutions ndash Network management Audio and Web collaboration
Current CLEC Certifications
Pending CLEC CertificationsRevised 2009
slide 56Mitel | Confidential
Managed Services
Differentiated program addressing total cost of ownership
Merges business applications services and support to address unique business models
End-to-end communications services and solutions from a single vendor
Ability to add and adapt to emerging technologies
Strategically connects financial and application objectives in a long term service and support relationship
ldquo For organizations seeking conservation of capital and a fixed monthly bill Mitel offers its unique managed services program ndash Gartner Grouprdquo
slide 57Mitel | Confidential
Consistent Exceptional Customer Satisfaction
Unparallel Customer Satisfaction Rate of 97
slide 58Mitel | Confidential
Mitel TotalSolution Managed Services Portfolio
Complete Sourcing Support Consulting and Financing
Convert capital cost to operational expenditure
Fixed Costs for Up to Eight Years
Simple Administration
Managed Growth
Peace of Mind
Focus on establishing your business
slide 59Mitel | Confidential
Partner Focus
HP ProCurve Best of breed networkvoice offering
Microsoft LCS to OCS to Exchange 2007 and beyond
Sun Microsystems Desktop Data Center virtualization
VMWare Expansion of virtualization market
Strategic Partners
slide 60Mitel | Confidential
Why Mitel
slide 61Mitel | Confidential
Software centricYour choice of software ndash simplifying
managementsupport
HTML amp Custom Apps
Legacy Rescue
UCAdvanced applications focus
Industry specific IP Phone html applications
IP enable outdated infrastructure without replacing any hardware
Single portal to launch apps that fit differentiated users
The MarketLeader
The Customer Benefit
Strategic Partnerships Desktop amp data center virtualization amp OCS Sametime integration
slide 62Mitel | Confidential
Why Mitel
Our global customer base spans multiple industry sectors
slide 63Mitel | Confidential
MOTOROLA
Why Mitel
slide 64Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The Mitel solution is very flexible and provides us with the framework to deploy applications in the futureldquo
We now deliver an exceptional service and have been able to expand by the planned 50 without it impacting on customer serviceldquo
The Mitel system has been in place for about two years - It just worksldquo
We run a small but dynamic business and Mitels IP technology and Teleworker solution stretch across the globe with us
N Mackrill CEO
CommonTime
S Saunders VP Corporate Operations
Carlson Wagonlit Travel
We used to spend nearly $18000 each quarter on service calls With Mitel we have even been able to scale back our IT support by one headcount due to the remote management featuresldquo
S RigbyOperations Director
Broker Assistance Limited
This system is efficient we get up to 90 of the calls to the right desk with the correct record on-screen as the calls are answeredldquo
M SharpPractice Manager
Northgate Medical Centre
C GibbonsInformation Systems Manager
Appliance SmartD ThomasIT Administrator
Quirk Auto Dealers
slide 65Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The rollout has been so successful in Europe that the Mitel product set has become our global standardrdquo
We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safetyldquo
ldquoMitel rose above the competition with a solution that is scalable and cost-effectiveldquo
ldquoWithout Mitelrsquos thorough understanding of our needs Irsquom not sure we would have seen this project to through to the end
S Senicourt Director of Telecommunications
AuchanG Schrils VP Technology and Services
Intercontinental Hotels Group
ldquoWith Mitelrsquos IP Solution we have converged and future-proofed our voice and data networks while delivering a wide range of hospitality-specific telephony featureshelliprdquo
R W RuncieCIO
CPS
ldquoAfter careful analysis we new Mitelrsquos solution was the only one that could do the jobldquo
L JohanssonManager of IP Telephony ServicesMedQuist
N WrightTelecommunications Manager
SSA Global
D ZimmermanCIO
Arbyrsquos Restaurant Group Inc
ldquoMitels attack into larger enterprise environments has yielded positive contact
center results The company reports that in FY 2009 (which ends June 30)
they sold three times as many contact centers of over 150 seats as they did in
FY 2008rdquo ~Sheila McGee-Smith McGee-Smith Analytics No Jitter The Mitel (Contact Center)
Story June 29 2009
Mitel was the first to announce virtualizing real-time voice applications to
leverage industry standard servers based on its relationship with VMWareldquo
~ Blair Pleasant COMMfusion No Jitter - Its A Mad Mad Virtual World Oct 21 2009
A plethora of advanced UC and collaboration solutions offered by communication
vendors are looking to address the same business needs and challenges Yet Mitel
has remained at the forefront of technology innovation hellip the integration of video
conferencing with collaboration (file sharing etc) is a valuable feature that
provides users with a more comprehensive collaborative experienceldquo ~ Elka Popova
Frost amp Sullivan Mitel Enhances its UC and Collaboration Portfolio Sep 23 2009
slide 66Mitel | Confidential
Mitel has a good vision of where its going and over time I think well see it play a much bigger role in the evolution of the telecom sector than Nortelldquo Zeus Kerravala Yankee Group
Mitelrsquos strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market Gartner
ldquoGiven that UC has been central to Mitelrsquos value proposition for several years while many segment competitors have only incorporated it into their positioning over the past 18 months the business-driven benefits resulting from these applications remain key differentiatorsrdquo ~ Intellicom Analytics July 2008
slide 67Mitel | Confidential
Thank you
Rylan Harrisrylan_harrismitelcom240-387-4559
- Mitel Corporate Overview
- About Us
- Mitel Global Market Share
- Slide 4
- Slide 5
- Market Share ndash United States SMB IP Telephony Lines Shipped 2008
- Increased Market Share
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Business Challenges
- Mitel Driving New Approaches to Growth
- Slide 14
- Mitel Business Communications Leadership Developing the Future
- Mitel Communications Director ndash Your Platform of Choice
- Mitel Communications Directorndash Your Platform of Choice
- Mitel 5000 CP ndash Your Platform of Choice
- Slide 19
- Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
- Slide 21
- Data Center Virtualization Consolidation
- Mitel and VMware Partnership
- Virtualization of Mitel Applications
- Slide 25
- Mitel Applications Suite Business Communications Made Simple
- Mitel Applications Suite Hitting the SMB ldquoSuiterdquo Spot
- Driving Strong Customer Attachment
- Mitel Border Gateway
- Solutions Tailored to Fit Your Needs
- Senior Executives Sales
- New Dynamic Extension ndash Now even easier
- Knowledge Workers
- Customer Service and Support
- Office Administrator Receptionist
- Internal IT Department
- Slide 37
- Unified Communicator Advanced
- Slide 39
- Mitel Telecollaboration Solution
- Solution Components
- Slide 42
- Leadership in Design and Functionality
- IP Phone Portfolio
- Mitel Live Content Creator
- Slide 46
- Wireless LAN Stand
- Cordless Handset Headset for 5330 and 5340 IP phones
- WiFi Integration
- IP-DECT Integration
- Slide 51
- Mitel Commitment to SIP Increased Application Value Deployment Flexibility and Choice
- Mitel Commitment to SIP Support
- Slide 54
- Mitel NetSolutionsreg Wide Area Networks (CLEC Services)
- Managed Services
- Consistent Exceptional Customer Satisfaction
- Mitel TotalSolution Managed Services Portfolio
- Strategic Partners
- Slide 60
- Slide 61
- Why Mitel
- Why Mitel
- What CUSTOMERS are ldquoSaying helliprdquo
- Slide 65
- Slide 66
- Slide 67
- Thank you Rylan Harris rylan_harrismitelcom 240-387-4559
-
slide 54Mitel | Confidential
Net Solutions Managed Servicesand Partnerships
slide 55Mitel | Confidential
Mitel NetSolutionsreg
Wide Area Networks (CLEC Services)
Complete local long distance Internet access and complex data network offerings
Industry leading customer support
Local regional national and international solutions
Solutions include
ndash Local services ndash PSTN and SIP services
ndash WAN technologies ndash MPLS VPLS Optical Ethernet
ndash Hosted solutions ndash Network management Audio and Web collaboration
Current CLEC Certifications
Pending CLEC CertificationsRevised 2009
slide 56Mitel | Confidential
Managed Services
Differentiated program addressing total cost of ownership
Merges business applications services and support to address unique business models
End-to-end communications services and solutions from a single vendor
Ability to add and adapt to emerging technologies
Strategically connects financial and application objectives in a long term service and support relationship
ldquo For organizations seeking conservation of capital and a fixed monthly bill Mitel offers its unique managed services program ndash Gartner Grouprdquo
slide 57Mitel | Confidential
Consistent Exceptional Customer Satisfaction
Unparallel Customer Satisfaction Rate of 97
slide 58Mitel | Confidential
Mitel TotalSolution Managed Services Portfolio
Complete Sourcing Support Consulting and Financing
Convert capital cost to operational expenditure
Fixed Costs for Up to Eight Years
Simple Administration
Managed Growth
Peace of Mind
Focus on establishing your business
slide 59Mitel | Confidential
Partner Focus
HP ProCurve Best of breed networkvoice offering
Microsoft LCS to OCS to Exchange 2007 and beyond
Sun Microsystems Desktop Data Center virtualization
VMWare Expansion of virtualization market
Strategic Partners
slide 60Mitel | Confidential
Why Mitel
slide 61Mitel | Confidential
Software centricYour choice of software ndash simplifying
managementsupport
HTML amp Custom Apps
Legacy Rescue
UCAdvanced applications focus
Industry specific IP Phone html applications
IP enable outdated infrastructure without replacing any hardware
Single portal to launch apps that fit differentiated users
The MarketLeader
The Customer Benefit
Strategic Partnerships Desktop amp data center virtualization amp OCS Sametime integration
slide 62Mitel | Confidential
Why Mitel
Our global customer base spans multiple industry sectors
slide 63Mitel | Confidential
MOTOROLA
Why Mitel
slide 64Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The Mitel solution is very flexible and provides us with the framework to deploy applications in the futureldquo
We now deliver an exceptional service and have been able to expand by the planned 50 without it impacting on customer serviceldquo
The Mitel system has been in place for about two years - It just worksldquo
We run a small but dynamic business and Mitels IP technology and Teleworker solution stretch across the globe with us
N Mackrill CEO
CommonTime
S Saunders VP Corporate Operations
Carlson Wagonlit Travel
We used to spend nearly $18000 each quarter on service calls With Mitel we have even been able to scale back our IT support by one headcount due to the remote management featuresldquo
S RigbyOperations Director
Broker Assistance Limited
This system is efficient we get up to 90 of the calls to the right desk with the correct record on-screen as the calls are answeredldquo
M SharpPractice Manager
Northgate Medical Centre
C GibbonsInformation Systems Manager
Appliance SmartD ThomasIT Administrator
Quirk Auto Dealers
slide 65Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The rollout has been so successful in Europe that the Mitel product set has become our global standardrdquo
We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safetyldquo
ldquoMitel rose above the competition with a solution that is scalable and cost-effectiveldquo
ldquoWithout Mitelrsquos thorough understanding of our needs Irsquom not sure we would have seen this project to through to the end
S Senicourt Director of Telecommunications
AuchanG Schrils VP Technology and Services
Intercontinental Hotels Group
ldquoWith Mitelrsquos IP Solution we have converged and future-proofed our voice and data networks while delivering a wide range of hospitality-specific telephony featureshelliprdquo
R W RuncieCIO
CPS
ldquoAfter careful analysis we new Mitelrsquos solution was the only one that could do the jobldquo
L JohanssonManager of IP Telephony ServicesMedQuist
N WrightTelecommunications Manager
SSA Global
D ZimmermanCIO
Arbyrsquos Restaurant Group Inc
ldquoMitels attack into larger enterprise environments has yielded positive contact
center results The company reports that in FY 2009 (which ends June 30)
they sold three times as many contact centers of over 150 seats as they did in
FY 2008rdquo ~Sheila McGee-Smith McGee-Smith Analytics No Jitter The Mitel (Contact Center)
Story June 29 2009
Mitel was the first to announce virtualizing real-time voice applications to
leverage industry standard servers based on its relationship with VMWareldquo
~ Blair Pleasant COMMfusion No Jitter - Its A Mad Mad Virtual World Oct 21 2009
A plethora of advanced UC and collaboration solutions offered by communication
vendors are looking to address the same business needs and challenges Yet Mitel
has remained at the forefront of technology innovation hellip the integration of video
conferencing with collaboration (file sharing etc) is a valuable feature that
provides users with a more comprehensive collaborative experienceldquo ~ Elka Popova
Frost amp Sullivan Mitel Enhances its UC and Collaboration Portfolio Sep 23 2009
slide 66Mitel | Confidential
Mitel has a good vision of where its going and over time I think well see it play a much bigger role in the evolution of the telecom sector than Nortelldquo Zeus Kerravala Yankee Group
Mitelrsquos strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market Gartner
ldquoGiven that UC has been central to Mitelrsquos value proposition for several years while many segment competitors have only incorporated it into their positioning over the past 18 months the business-driven benefits resulting from these applications remain key differentiatorsrdquo ~ Intellicom Analytics July 2008
slide 67Mitel | Confidential
Thank you
Rylan Harrisrylan_harrismitelcom240-387-4559
- Mitel Corporate Overview
- About Us
- Mitel Global Market Share
- Slide 4
- Slide 5
- Market Share ndash United States SMB IP Telephony Lines Shipped 2008
- Increased Market Share
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Business Challenges
- Mitel Driving New Approaches to Growth
- Slide 14
- Mitel Business Communications Leadership Developing the Future
- Mitel Communications Director ndash Your Platform of Choice
- Mitel Communications Directorndash Your Platform of Choice
- Mitel 5000 CP ndash Your Platform of Choice
- Slide 19
- Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
- Slide 21
- Data Center Virtualization Consolidation
- Mitel and VMware Partnership
- Virtualization of Mitel Applications
- Slide 25
- Mitel Applications Suite Business Communications Made Simple
- Mitel Applications Suite Hitting the SMB ldquoSuiterdquo Spot
- Driving Strong Customer Attachment
- Mitel Border Gateway
- Solutions Tailored to Fit Your Needs
- Senior Executives Sales
- New Dynamic Extension ndash Now even easier
- Knowledge Workers
- Customer Service and Support
- Office Administrator Receptionist
- Internal IT Department
- Slide 37
- Unified Communicator Advanced
- Slide 39
- Mitel Telecollaboration Solution
- Solution Components
- Slide 42
- Leadership in Design and Functionality
- IP Phone Portfolio
- Mitel Live Content Creator
- Slide 46
- Wireless LAN Stand
- Cordless Handset Headset for 5330 and 5340 IP phones
- WiFi Integration
- IP-DECT Integration
- Slide 51
- Mitel Commitment to SIP Increased Application Value Deployment Flexibility and Choice
- Mitel Commitment to SIP Support
- Slide 54
- Mitel NetSolutionsreg Wide Area Networks (CLEC Services)
- Managed Services
- Consistent Exceptional Customer Satisfaction
- Mitel TotalSolution Managed Services Portfolio
- Strategic Partners
- Slide 60
- Slide 61
- Why Mitel
- Why Mitel
- What CUSTOMERS are ldquoSaying helliprdquo
- Slide 65
- Slide 66
- Slide 67
- Thank you Rylan Harris rylan_harrismitelcom 240-387-4559
-
slide 55Mitel | Confidential
Mitel NetSolutionsreg
Wide Area Networks (CLEC Services)
Complete local long distance Internet access and complex data network offerings
Industry leading customer support
Local regional national and international solutions
Solutions include
ndash Local services ndash PSTN and SIP services
ndash WAN technologies ndash MPLS VPLS Optical Ethernet
ndash Hosted solutions ndash Network management Audio and Web collaboration
Current CLEC Certifications
Pending CLEC CertificationsRevised 2009
slide 56Mitel | Confidential
Managed Services
Differentiated program addressing total cost of ownership
Merges business applications services and support to address unique business models
End-to-end communications services and solutions from a single vendor
Ability to add and adapt to emerging technologies
Strategically connects financial and application objectives in a long term service and support relationship
ldquo For organizations seeking conservation of capital and a fixed monthly bill Mitel offers its unique managed services program ndash Gartner Grouprdquo
slide 57Mitel | Confidential
Consistent Exceptional Customer Satisfaction
Unparallel Customer Satisfaction Rate of 97
slide 58Mitel | Confidential
Mitel TotalSolution Managed Services Portfolio
Complete Sourcing Support Consulting and Financing
Convert capital cost to operational expenditure
Fixed Costs for Up to Eight Years
Simple Administration
Managed Growth
Peace of Mind
Focus on establishing your business
slide 59Mitel | Confidential
Partner Focus
HP ProCurve Best of breed networkvoice offering
Microsoft LCS to OCS to Exchange 2007 and beyond
Sun Microsystems Desktop Data Center virtualization
VMWare Expansion of virtualization market
Strategic Partners
slide 60Mitel | Confidential
Why Mitel
slide 61Mitel | Confidential
Software centricYour choice of software ndash simplifying
managementsupport
HTML amp Custom Apps
Legacy Rescue
UCAdvanced applications focus
Industry specific IP Phone html applications
IP enable outdated infrastructure without replacing any hardware
Single portal to launch apps that fit differentiated users
The MarketLeader
The Customer Benefit
Strategic Partnerships Desktop amp data center virtualization amp OCS Sametime integration
slide 62Mitel | Confidential
Why Mitel
Our global customer base spans multiple industry sectors
slide 63Mitel | Confidential
MOTOROLA
Why Mitel
slide 64Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The Mitel solution is very flexible and provides us with the framework to deploy applications in the futureldquo
We now deliver an exceptional service and have been able to expand by the planned 50 without it impacting on customer serviceldquo
The Mitel system has been in place for about two years - It just worksldquo
We run a small but dynamic business and Mitels IP technology and Teleworker solution stretch across the globe with us
N Mackrill CEO
CommonTime
S Saunders VP Corporate Operations
Carlson Wagonlit Travel
We used to spend nearly $18000 each quarter on service calls With Mitel we have even been able to scale back our IT support by one headcount due to the remote management featuresldquo
S RigbyOperations Director
Broker Assistance Limited
This system is efficient we get up to 90 of the calls to the right desk with the correct record on-screen as the calls are answeredldquo
M SharpPractice Manager
Northgate Medical Centre
C GibbonsInformation Systems Manager
Appliance SmartD ThomasIT Administrator
Quirk Auto Dealers
slide 65Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The rollout has been so successful in Europe that the Mitel product set has become our global standardrdquo
We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safetyldquo
ldquoMitel rose above the competition with a solution that is scalable and cost-effectiveldquo
ldquoWithout Mitelrsquos thorough understanding of our needs Irsquom not sure we would have seen this project to through to the end
S Senicourt Director of Telecommunications
AuchanG Schrils VP Technology and Services
Intercontinental Hotels Group
ldquoWith Mitelrsquos IP Solution we have converged and future-proofed our voice and data networks while delivering a wide range of hospitality-specific telephony featureshelliprdquo
R W RuncieCIO
CPS
ldquoAfter careful analysis we new Mitelrsquos solution was the only one that could do the jobldquo
L JohanssonManager of IP Telephony ServicesMedQuist
N WrightTelecommunications Manager
SSA Global
D ZimmermanCIO
Arbyrsquos Restaurant Group Inc
ldquoMitels attack into larger enterprise environments has yielded positive contact
center results The company reports that in FY 2009 (which ends June 30)
they sold three times as many contact centers of over 150 seats as they did in
FY 2008rdquo ~Sheila McGee-Smith McGee-Smith Analytics No Jitter The Mitel (Contact Center)
Story June 29 2009
Mitel was the first to announce virtualizing real-time voice applications to
leverage industry standard servers based on its relationship with VMWareldquo
~ Blair Pleasant COMMfusion No Jitter - Its A Mad Mad Virtual World Oct 21 2009
A plethora of advanced UC and collaboration solutions offered by communication
vendors are looking to address the same business needs and challenges Yet Mitel
has remained at the forefront of technology innovation hellip the integration of video
conferencing with collaboration (file sharing etc) is a valuable feature that
provides users with a more comprehensive collaborative experienceldquo ~ Elka Popova
Frost amp Sullivan Mitel Enhances its UC and Collaboration Portfolio Sep 23 2009
slide 66Mitel | Confidential
Mitel has a good vision of where its going and over time I think well see it play a much bigger role in the evolution of the telecom sector than Nortelldquo Zeus Kerravala Yankee Group
Mitelrsquos strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market Gartner
ldquoGiven that UC has been central to Mitelrsquos value proposition for several years while many segment competitors have only incorporated it into their positioning over the past 18 months the business-driven benefits resulting from these applications remain key differentiatorsrdquo ~ Intellicom Analytics July 2008
slide 67Mitel | Confidential
Thank you
Rylan Harrisrylan_harrismitelcom240-387-4559
- Mitel Corporate Overview
- About Us
- Mitel Global Market Share
- Slide 4
- Slide 5
- Market Share ndash United States SMB IP Telephony Lines Shipped 2008
- Increased Market Share
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Business Challenges
- Mitel Driving New Approaches to Growth
- Slide 14
- Mitel Business Communications Leadership Developing the Future
- Mitel Communications Director ndash Your Platform of Choice
- Mitel Communications Directorndash Your Platform of Choice
- Mitel 5000 CP ndash Your Platform of Choice
- Slide 19
- Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
- Slide 21
- Data Center Virtualization Consolidation
- Mitel and VMware Partnership
- Virtualization of Mitel Applications
- Slide 25
- Mitel Applications Suite Business Communications Made Simple
- Mitel Applications Suite Hitting the SMB ldquoSuiterdquo Spot
- Driving Strong Customer Attachment
- Mitel Border Gateway
- Solutions Tailored to Fit Your Needs
- Senior Executives Sales
- New Dynamic Extension ndash Now even easier
- Knowledge Workers
- Customer Service and Support
- Office Administrator Receptionist
- Internal IT Department
- Slide 37
- Unified Communicator Advanced
- Slide 39
- Mitel Telecollaboration Solution
- Solution Components
- Slide 42
- Leadership in Design and Functionality
- IP Phone Portfolio
- Mitel Live Content Creator
- Slide 46
- Wireless LAN Stand
- Cordless Handset Headset for 5330 and 5340 IP phones
- WiFi Integration
- IP-DECT Integration
- Slide 51
- Mitel Commitment to SIP Increased Application Value Deployment Flexibility and Choice
- Mitel Commitment to SIP Support
- Slide 54
- Mitel NetSolutionsreg Wide Area Networks (CLEC Services)
- Managed Services
- Consistent Exceptional Customer Satisfaction
- Mitel TotalSolution Managed Services Portfolio
- Strategic Partners
- Slide 60
- Slide 61
- Why Mitel
- Why Mitel
- What CUSTOMERS are ldquoSaying helliprdquo
- Slide 65
- Slide 66
- Slide 67
- Thank you Rylan Harris rylan_harrismitelcom 240-387-4559
-
slide 56Mitel | Confidential
Managed Services
Differentiated program addressing total cost of ownership
Merges business applications services and support to address unique business models
End-to-end communications services and solutions from a single vendor
Ability to add and adapt to emerging technologies
Strategically connects financial and application objectives in a long term service and support relationship
ldquo For organizations seeking conservation of capital and a fixed monthly bill Mitel offers its unique managed services program ndash Gartner Grouprdquo
slide 57Mitel | Confidential
Consistent Exceptional Customer Satisfaction
Unparallel Customer Satisfaction Rate of 97
slide 58Mitel | Confidential
Mitel TotalSolution Managed Services Portfolio
Complete Sourcing Support Consulting and Financing
Convert capital cost to operational expenditure
Fixed Costs for Up to Eight Years
Simple Administration
Managed Growth
Peace of Mind
Focus on establishing your business
slide 59Mitel | Confidential
Partner Focus
HP ProCurve Best of breed networkvoice offering
Microsoft LCS to OCS to Exchange 2007 and beyond
Sun Microsystems Desktop Data Center virtualization
VMWare Expansion of virtualization market
Strategic Partners
slide 60Mitel | Confidential
Why Mitel
slide 61Mitel | Confidential
Software centricYour choice of software ndash simplifying
managementsupport
HTML amp Custom Apps
Legacy Rescue
UCAdvanced applications focus
Industry specific IP Phone html applications
IP enable outdated infrastructure without replacing any hardware
Single portal to launch apps that fit differentiated users
The MarketLeader
The Customer Benefit
Strategic Partnerships Desktop amp data center virtualization amp OCS Sametime integration
slide 62Mitel | Confidential
Why Mitel
Our global customer base spans multiple industry sectors
slide 63Mitel | Confidential
MOTOROLA
Why Mitel
slide 64Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The Mitel solution is very flexible and provides us with the framework to deploy applications in the futureldquo
We now deliver an exceptional service and have been able to expand by the planned 50 without it impacting on customer serviceldquo
The Mitel system has been in place for about two years - It just worksldquo
We run a small but dynamic business and Mitels IP technology and Teleworker solution stretch across the globe with us
N Mackrill CEO
CommonTime
S Saunders VP Corporate Operations
Carlson Wagonlit Travel
We used to spend nearly $18000 each quarter on service calls With Mitel we have even been able to scale back our IT support by one headcount due to the remote management featuresldquo
S RigbyOperations Director
Broker Assistance Limited
This system is efficient we get up to 90 of the calls to the right desk with the correct record on-screen as the calls are answeredldquo
M SharpPractice Manager
Northgate Medical Centre
C GibbonsInformation Systems Manager
Appliance SmartD ThomasIT Administrator
Quirk Auto Dealers
slide 65Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The rollout has been so successful in Europe that the Mitel product set has become our global standardrdquo
We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safetyldquo
ldquoMitel rose above the competition with a solution that is scalable and cost-effectiveldquo
ldquoWithout Mitelrsquos thorough understanding of our needs Irsquom not sure we would have seen this project to through to the end
S Senicourt Director of Telecommunications
AuchanG Schrils VP Technology and Services
Intercontinental Hotels Group
ldquoWith Mitelrsquos IP Solution we have converged and future-proofed our voice and data networks while delivering a wide range of hospitality-specific telephony featureshelliprdquo
R W RuncieCIO
CPS
ldquoAfter careful analysis we new Mitelrsquos solution was the only one that could do the jobldquo
L JohanssonManager of IP Telephony ServicesMedQuist
N WrightTelecommunications Manager
SSA Global
D ZimmermanCIO
Arbyrsquos Restaurant Group Inc
ldquoMitels attack into larger enterprise environments has yielded positive contact
center results The company reports that in FY 2009 (which ends June 30)
they sold three times as many contact centers of over 150 seats as they did in
FY 2008rdquo ~Sheila McGee-Smith McGee-Smith Analytics No Jitter The Mitel (Contact Center)
Story June 29 2009
Mitel was the first to announce virtualizing real-time voice applications to
leverage industry standard servers based on its relationship with VMWareldquo
~ Blair Pleasant COMMfusion No Jitter - Its A Mad Mad Virtual World Oct 21 2009
A plethora of advanced UC and collaboration solutions offered by communication
vendors are looking to address the same business needs and challenges Yet Mitel
has remained at the forefront of technology innovation hellip the integration of video
conferencing with collaboration (file sharing etc) is a valuable feature that
provides users with a more comprehensive collaborative experienceldquo ~ Elka Popova
Frost amp Sullivan Mitel Enhances its UC and Collaboration Portfolio Sep 23 2009
slide 66Mitel | Confidential
Mitel has a good vision of where its going and over time I think well see it play a much bigger role in the evolution of the telecom sector than Nortelldquo Zeus Kerravala Yankee Group
Mitelrsquos strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market Gartner
ldquoGiven that UC has been central to Mitelrsquos value proposition for several years while many segment competitors have only incorporated it into their positioning over the past 18 months the business-driven benefits resulting from these applications remain key differentiatorsrdquo ~ Intellicom Analytics July 2008
slide 67Mitel | Confidential
Thank you
Rylan Harrisrylan_harrismitelcom240-387-4559
- Mitel Corporate Overview
- About Us
- Mitel Global Market Share
- Slide 4
- Slide 5
- Market Share ndash United States SMB IP Telephony Lines Shipped 2008
- Increased Market Share
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Business Challenges
- Mitel Driving New Approaches to Growth
- Slide 14
- Mitel Business Communications Leadership Developing the Future
- Mitel Communications Director ndash Your Platform of Choice
- Mitel Communications Directorndash Your Platform of Choice
- Mitel 5000 CP ndash Your Platform of Choice
- Slide 19
- Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
- Slide 21
- Data Center Virtualization Consolidation
- Mitel and VMware Partnership
- Virtualization of Mitel Applications
- Slide 25
- Mitel Applications Suite Business Communications Made Simple
- Mitel Applications Suite Hitting the SMB ldquoSuiterdquo Spot
- Driving Strong Customer Attachment
- Mitel Border Gateway
- Solutions Tailored to Fit Your Needs
- Senior Executives Sales
- New Dynamic Extension ndash Now even easier
- Knowledge Workers
- Customer Service and Support
- Office Administrator Receptionist
- Internal IT Department
- Slide 37
- Unified Communicator Advanced
- Slide 39
- Mitel Telecollaboration Solution
- Solution Components
- Slide 42
- Leadership in Design and Functionality
- IP Phone Portfolio
- Mitel Live Content Creator
- Slide 46
- Wireless LAN Stand
- Cordless Handset Headset for 5330 and 5340 IP phones
- WiFi Integration
- IP-DECT Integration
- Slide 51
- Mitel Commitment to SIP Increased Application Value Deployment Flexibility and Choice
- Mitel Commitment to SIP Support
- Slide 54
- Mitel NetSolutionsreg Wide Area Networks (CLEC Services)
- Managed Services
- Consistent Exceptional Customer Satisfaction
- Mitel TotalSolution Managed Services Portfolio
- Strategic Partners
- Slide 60
- Slide 61
- Why Mitel
- Why Mitel
- What CUSTOMERS are ldquoSaying helliprdquo
- Slide 65
- Slide 66
- Slide 67
- Thank you Rylan Harris rylan_harrismitelcom 240-387-4559
-
slide 57Mitel | Confidential
Consistent Exceptional Customer Satisfaction
Unparallel Customer Satisfaction Rate of 97
slide 58Mitel | Confidential
Mitel TotalSolution Managed Services Portfolio
Complete Sourcing Support Consulting and Financing
Convert capital cost to operational expenditure
Fixed Costs for Up to Eight Years
Simple Administration
Managed Growth
Peace of Mind
Focus on establishing your business
slide 59Mitel | Confidential
Partner Focus
HP ProCurve Best of breed networkvoice offering
Microsoft LCS to OCS to Exchange 2007 and beyond
Sun Microsystems Desktop Data Center virtualization
VMWare Expansion of virtualization market
Strategic Partners
slide 60Mitel | Confidential
Why Mitel
slide 61Mitel | Confidential
Software centricYour choice of software ndash simplifying
managementsupport
HTML amp Custom Apps
Legacy Rescue
UCAdvanced applications focus
Industry specific IP Phone html applications
IP enable outdated infrastructure without replacing any hardware
Single portal to launch apps that fit differentiated users
The MarketLeader
The Customer Benefit
Strategic Partnerships Desktop amp data center virtualization amp OCS Sametime integration
slide 62Mitel | Confidential
Why Mitel
Our global customer base spans multiple industry sectors
slide 63Mitel | Confidential
MOTOROLA
Why Mitel
slide 64Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The Mitel solution is very flexible and provides us with the framework to deploy applications in the futureldquo
We now deliver an exceptional service and have been able to expand by the planned 50 without it impacting on customer serviceldquo
The Mitel system has been in place for about two years - It just worksldquo
We run a small but dynamic business and Mitels IP technology and Teleworker solution stretch across the globe with us
N Mackrill CEO
CommonTime
S Saunders VP Corporate Operations
Carlson Wagonlit Travel
We used to spend nearly $18000 each quarter on service calls With Mitel we have even been able to scale back our IT support by one headcount due to the remote management featuresldquo
S RigbyOperations Director
Broker Assistance Limited
This system is efficient we get up to 90 of the calls to the right desk with the correct record on-screen as the calls are answeredldquo
M SharpPractice Manager
Northgate Medical Centre
C GibbonsInformation Systems Manager
Appliance SmartD ThomasIT Administrator
Quirk Auto Dealers
slide 65Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The rollout has been so successful in Europe that the Mitel product set has become our global standardrdquo
We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safetyldquo
ldquoMitel rose above the competition with a solution that is scalable and cost-effectiveldquo
ldquoWithout Mitelrsquos thorough understanding of our needs Irsquom not sure we would have seen this project to through to the end
S Senicourt Director of Telecommunications
AuchanG Schrils VP Technology and Services
Intercontinental Hotels Group
ldquoWith Mitelrsquos IP Solution we have converged and future-proofed our voice and data networks while delivering a wide range of hospitality-specific telephony featureshelliprdquo
R W RuncieCIO
CPS
ldquoAfter careful analysis we new Mitelrsquos solution was the only one that could do the jobldquo
L JohanssonManager of IP Telephony ServicesMedQuist
N WrightTelecommunications Manager
SSA Global
D ZimmermanCIO
Arbyrsquos Restaurant Group Inc
ldquoMitels attack into larger enterprise environments has yielded positive contact
center results The company reports that in FY 2009 (which ends June 30)
they sold three times as many contact centers of over 150 seats as they did in
FY 2008rdquo ~Sheila McGee-Smith McGee-Smith Analytics No Jitter The Mitel (Contact Center)
Story June 29 2009
Mitel was the first to announce virtualizing real-time voice applications to
leverage industry standard servers based on its relationship with VMWareldquo
~ Blair Pleasant COMMfusion No Jitter - Its A Mad Mad Virtual World Oct 21 2009
A plethora of advanced UC and collaboration solutions offered by communication
vendors are looking to address the same business needs and challenges Yet Mitel
has remained at the forefront of technology innovation hellip the integration of video
conferencing with collaboration (file sharing etc) is a valuable feature that
provides users with a more comprehensive collaborative experienceldquo ~ Elka Popova
Frost amp Sullivan Mitel Enhances its UC and Collaboration Portfolio Sep 23 2009
slide 66Mitel | Confidential
Mitel has a good vision of where its going and over time I think well see it play a much bigger role in the evolution of the telecom sector than Nortelldquo Zeus Kerravala Yankee Group
Mitelrsquos strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market Gartner
ldquoGiven that UC has been central to Mitelrsquos value proposition for several years while many segment competitors have only incorporated it into their positioning over the past 18 months the business-driven benefits resulting from these applications remain key differentiatorsrdquo ~ Intellicom Analytics July 2008
slide 67Mitel | Confidential
Thank you
Rylan Harrisrylan_harrismitelcom240-387-4559
- Mitel Corporate Overview
- About Us
- Mitel Global Market Share
- Slide 4
- Slide 5
- Market Share ndash United States SMB IP Telephony Lines Shipped 2008
- Increased Market Share
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Business Challenges
- Mitel Driving New Approaches to Growth
- Slide 14
- Mitel Business Communications Leadership Developing the Future
- Mitel Communications Director ndash Your Platform of Choice
- Mitel Communications Directorndash Your Platform of Choice
- Mitel 5000 CP ndash Your Platform of Choice
- Slide 19
- Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
- Slide 21
- Data Center Virtualization Consolidation
- Mitel and VMware Partnership
- Virtualization of Mitel Applications
- Slide 25
- Mitel Applications Suite Business Communications Made Simple
- Mitel Applications Suite Hitting the SMB ldquoSuiterdquo Spot
- Driving Strong Customer Attachment
- Mitel Border Gateway
- Solutions Tailored to Fit Your Needs
- Senior Executives Sales
- New Dynamic Extension ndash Now even easier
- Knowledge Workers
- Customer Service and Support
- Office Administrator Receptionist
- Internal IT Department
- Slide 37
- Unified Communicator Advanced
- Slide 39
- Mitel Telecollaboration Solution
- Solution Components
- Slide 42
- Leadership in Design and Functionality
- IP Phone Portfolio
- Mitel Live Content Creator
- Slide 46
- Wireless LAN Stand
- Cordless Handset Headset for 5330 and 5340 IP phones
- WiFi Integration
- IP-DECT Integration
- Slide 51
- Mitel Commitment to SIP Increased Application Value Deployment Flexibility and Choice
- Mitel Commitment to SIP Support
- Slide 54
- Mitel NetSolutionsreg Wide Area Networks (CLEC Services)
- Managed Services
- Consistent Exceptional Customer Satisfaction
- Mitel TotalSolution Managed Services Portfolio
- Strategic Partners
- Slide 60
- Slide 61
- Why Mitel
- Why Mitel
- What CUSTOMERS are ldquoSaying helliprdquo
- Slide 65
- Slide 66
- Slide 67
- Thank you Rylan Harris rylan_harrismitelcom 240-387-4559
-
slide 58Mitel | Confidential
Mitel TotalSolution Managed Services Portfolio
Complete Sourcing Support Consulting and Financing
Convert capital cost to operational expenditure
Fixed Costs for Up to Eight Years
Simple Administration
Managed Growth
Peace of Mind
Focus on establishing your business
slide 59Mitel | Confidential
Partner Focus
HP ProCurve Best of breed networkvoice offering
Microsoft LCS to OCS to Exchange 2007 and beyond
Sun Microsystems Desktop Data Center virtualization
VMWare Expansion of virtualization market
Strategic Partners
slide 60Mitel | Confidential
Why Mitel
slide 61Mitel | Confidential
Software centricYour choice of software ndash simplifying
managementsupport
HTML amp Custom Apps
Legacy Rescue
UCAdvanced applications focus
Industry specific IP Phone html applications
IP enable outdated infrastructure without replacing any hardware
Single portal to launch apps that fit differentiated users
The MarketLeader
The Customer Benefit
Strategic Partnerships Desktop amp data center virtualization amp OCS Sametime integration
slide 62Mitel | Confidential
Why Mitel
Our global customer base spans multiple industry sectors
slide 63Mitel | Confidential
MOTOROLA
Why Mitel
slide 64Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The Mitel solution is very flexible and provides us with the framework to deploy applications in the futureldquo
We now deliver an exceptional service and have been able to expand by the planned 50 without it impacting on customer serviceldquo
The Mitel system has been in place for about two years - It just worksldquo
We run a small but dynamic business and Mitels IP technology and Teleworker solution stretch across the globe with us
N Mackrill CEO
CommonTime
S Saunders VP Corporate Operations
Carlson Wagonlit Travel
We used to spend nearly $18000 each quarter on service calls With Mitel we have even been able to scale back our IT support by one headcount due to the remote management featuresldquo
S RigbyOperations Director
Broker Assistance Limited
This system is efficient we get up to 90 of the calls to the right desk with the correct record on-screen as the calls are answeredldquo
M SharpPractice Manager
Northgate Medical Centre
C GibbonsInformation Systems Manager
Appliance SmartD ThomasIT Administrator
Quirk Auto Dealers
slide 65Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The rollout has been so successful in Europe that the Mitel product set has become our global standardrdquo
We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safetyldquo
ldquoMitel rose above the competition with a solution that is scalable and cost-effectiveldquo
ldquoWithout Mitelrsquos thorough understanding of our needs Irsquom not sure we would have seen this project to through to the end
S Senicourt Director of Telecommunications
AuchanG Schrils VP Technology and Services
Intercontinental Hotels Group
ldquoWith Mitelrsquos IP Solution we have converged and future-proofed our voice and data networks while delivering a wide range of hospitality-specific telephony featureshelliprdquo
R W RuncieCIO
CPS
ldquoAfter careful analysis we new Mitelrsquos solution was the only one that could do the jobldquo
L JohanssonManager of IP Telephony ServicesMedQuist
N WrightTelecommunications Manager
SSA Global
D ZimmermanCIO
Arbyrsquos Restaurant Group Inc
ldquoMitels attack into larger enterprise environments has yielded positive contact
center results The company reports that in FY 2009 (which ends June 30)
they sold three times as many contact centers of over 150 seats as they did in
FY 2008rdquo ~Sheila McGee-Smith McGee-Smith Analytics No Jitter The Mitel (Contact Center)
Story June 29 2009
Mitel was the first to announce virtualizing real-time voice applications to
leverage industry standard servers based on its relationship with VMWareldquo
~ Blair Pleasant COMMfusion No Jitter - Its A Mad Mad Virtual World Oct 21 2009
A plethora of advanced UC and collaboration solutions offered by communication
vendors are looking to address the same business needs and challenges Yet Mitel
has remained at the forefront of technology innovation hellip the integration of video
conferencing with collaboration (file sharing etc) is a valuable feature that
provides users with a more comprehensive collaborative experienceldquo ~ Elka Popova
Frost amp Sullivan Mitel Enhances its UC and Collaboration Portfolio Sep 23 2009
slide 66Mitel | Confidential
Mitel has a good vision of where its going and over time I think well see it play a much bigger role in the evolution of the telecom sector than Nortelldquo Zeus Kerravala Yankee Group
Mitelrsquos strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market Gartner
ldquoGiven that UC has been central to Mitelrsquos value proposition for several years while many segment competitors have only incorporated it into their positioning over the past 18 months the business-driven benefits resulting from these applications remain key differentiatorsrdquo ~ Intellicom Analytics July 2008
slide 67Mitel | Confidential
Thank you
Rylan Harrisrylan_harrismitelcom240-387-4559
- Mitel Corporate Overview
- About Us
- Mitel Global Market Share
- Slide 4
- Slide 5
- Market Share ndash United States SMB IP Telephony Lines Shipped 2008
- Increased Market Share
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Business Challenges
- Mitel Driving New Approaches to Growth
- Slide 14
- Mitel Business Communications Leadership Developing the Future
- Mitel Communications Director ndash Your Platform of Choice
- Mitel Communications Directorndash Your Platform of Choice
- Mitel 5000 CP ndash Your Platform of Choice
- Slide 19
- Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
- Slide 21
- Data Center Virtualization Consolidation
- Mitel and VMware Partnership
- Virtualization of Mitel Applications
- Slide 25
- Mitel Applications Suite Business Communications Made Simple
- Mitel Applications Suite Hitting the SMB ldquoSuiterdquo Spot
- Driving Strong Customer Attachment
- Mitel Border Gateway
- Solutions Tailored to Fit Your Needs
- Senior Executives Sales
- New Dynamic Extension ndash Now even easier
- Knowledge Workers
- Customer Service and Support
- Office Administrator Receptionist
- Internal IT Department
- Slide 37
- Unified Communicator Advanced
- Slide 39
- Mitel Telecollaboration Solution
- Solution Components
- Slide 42
- Leadership in Design and Functionality
- IP Phone Portfolio
- Mitel Live Content Creator
- Slide 46
- Wireless LAN Stand
- Cordless Handset Headset for 5330 and 5340 IP phones
- WiFi Integration
- IP-DECT Integration
- Slide 51
- Mitel Commitment to SIP Increased Application Value Deployment Flexibility and Choice
- Mitel Commitment to SIP Support
- Slide 54
- Mitel NetSolutionsreg Wide Area Networks (CLEC Services)
- Managed Services
- Consistent Exceptional Customer Satisfaction
- Mitel TotalSolution Managed Services Portfolio
- Strategic Partners
- Slide 60
- Slide 61
- Why Mitel
- Why Mitel
- What CUSTOMERS are ldquoSaying helliprdquo
- Slide 65
- Slide 66
- Slide 67
- Thank you Rylan Harris rylan_harrismitelcom 240-387-4559
-
slide 59Mitel | Confidential
Partner Focus
HP ProCurve Best of breed networkvoice offering
Microsoft LCS to OCS to Exchange 2007 and beyond
Sun Microsystems Desktop Data Center virtualization
VMWare Expansion of virtualization market
Strategic Partners
slide 60Mitel | Confidential
Why Mitel
slide 61Mitel | Confidential
Software centricYour choice of software ndash simplifying
managementsupport
HTML amp Custom Apps
Legacy Rescue
UCAdvanced applications focus
Industry specific IP Phone html applications
IP enable outdated infrastructure without replacing any hardware
Single portal to launch apps that fit differentiated users
The MarketLeader
The Customer Benefit
Strategic Partnerships Desktop amp data center virtualization amp OCS Sametime integration
slide 62Mitel | Confidential
Why Mitel
Our global customer base spans multiple industry sectors
slide 63Mitel | Confidential
MOTOROLA
Why Mitel
slide 64Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The Mitel solution is very flexible and provides us with the framework to deploy applications in the futureldquo
We now deliver an exceptional service and have been able to expand by the planned 50 without it impacting on customer serviceldquo
The Mitel system has been in place for about two years - It just worksldquo
We run a small but dynamic business and Mitels IP technology and Teleworker solution stretch across the globe with us
N Mackrill CEO
CommonTime
S Saunders VP Corporate Operations
Carlson Wagonlit Travel
We used to spend nearly $18000 each quarter on service calls With Mitel we have even been able to scale back our IT support by one headcount due to the remote management featuresldquo
S RigbyOperations Director
Broker Assistance Limited
This system is efficient we get up to 90 of the calls to the right desk with the correct record on-screen as the calls are answeredldquo
M SharpPractice Manager
Northgate Medical Centre
C GibbonsInformation Systems Manager
Appliance SmartD ThomasIT Administrator
Quirk Auto Dealers
slide 65Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The rollout has been so successful in Europe that the Mitel product set has become our global standardrdquo
We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safetyldquo
ldquoMitel rose above the competition with a solution that is scalable and cost-effectiveldquo
ldquoWithout Mitelrsquos thorough understanding of our needs Irsquom not sure we would have seen this project to through to the end
S Senicourt Director of Telecommunications
AuchanG Schrils VP Technology and Services
Intercontinental Hotels Group
ldquoWith Mitelrsquos IP Solution we have converged and future-proofed our voice and data networks while delivering a wide range of hospitality-specific telephony featureshelliprdquo
R W RuncieCIO
CPS
ldquoAfter careful analysis we new Mitelrsquos solution was the only one that could do the jobldquo
L JohanssonManager of IP Telephony ServicesMedQuist
N WrightTelecommunications Manager
SSA Global
D ZimmermanCIO
Arbyrsquos Restaurant Group Inc
ldquoMitels attack into larger enterprise environments has yielded positive contact
center results The company reports that in FY 2009 (which ends June 30)
they sold three times as many contact centers of over 150 seats as they did in
FY 2008rdquo ~Sheila McGee-Smith McGee-Smith Analytics No Jitter The Mitel (Contact Center)
Story June 29 2009
Mitel was the first to announce virtualizing real-time voice applications to
leverage industry standard servers based on its relationship with VMWareldquo
~ Blair Pleasant COMMfusion No Jitter - Its A Mad Mad Virtual World Oct 21 2009
A plethora of advanced UC and collaboration solutions offered by communication
vendors are looking to address the same business needs and challenges Yet Mitel
has remained at the forefront of technology innovation hellip the integration of video
conferencing with collaboration (file sharing etc) is a valuable feature that
provides users with a more comprehensive collaborative experienceldquo ~ Elka Popova
Frost amp Sullivan Mitel Enhances its UC and Collaboration Portfolio Sep 23 2009
slide 66Mitel | Confidential
Mitel has a good vision of where its going and over time I think well see it play a much bigger role in the evolution of the telecom sector than Nortelldquo Zeus Kerravala Yankee Group
Mitelrsquos strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market Gartner
ldquoGiven that UC has been central to Mitelrsquos value proposition for several years while many segment competitors have only incorporated it into their positioning over the past 18 months the business-driven benefits resulting from these applications remain key differentiatorsrdquo ~ Intellicom Analytics July 2008
slide 67Mitel | Confidential
Thank you
Rylan Harrisrylan_harrismitelcom240-387-4559
- Mitel Corporate Overview
- About Us
- Mitel Global Market Share
- Slide 4
- Slide 5
- Market Share ndash United States SMB IP Telephony Lines Shipped 2008
- Increased Market Share
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Business Challenges
- Mitel Driving New Approaches to Growth
- Slide 14
- Mitel Business Communications Leadership Developing the Future
- Mitel Communications Director ndash Your Platform of Choice
- Mitel Communications Directorndash Your Platform of Choice
- Mitel 5000 CP ndash Your Platform of Choice
- Slide 19
- Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
- Slide 21
- Data Center Virtualization Consolidation
- Mitel and VMware Partnership
- Virtualization of Mitel Applications
- Slide 25
- Mitel Applications Suite Business Communications Made Simple
- Mitel Applications Suite Hitting the SMB ldquoSuiterdquo Spot
- Driving Strong Customer Attachment
- Mitel Border Gateway
- Solutions Tailored to Fit Your Needs
- Senior Executives Sales
- New Dynamic Extension ndash Now even easier
- Knowledge Workers
- Customer Service and Support
- Office Administrator Receptionist
- Internal IT Department
- Slide 37
- Unified Communicator Advanced
- Slide 39
- Mitel Telecollaboration Solution
- Solution Components
- Slide 42
- Leadership in Design and Functionality
- IP Phone Portfolio
- Mitel Live Content Creator
- Slide 46
- Wireless LAN Stand
- Cordless Handset Headset for 5330 and 5340 IP phones
- WiFi Integration
- IP-DECT Integration
- Slide 51
- Mitel Commitment to SIP Increased Application Value Deployment Flexibility and Choice
- Mitel Commitment to SIP Support
- Slide 54
- Mitel NetSolutionsreg Wide Area Networks (CLEC Services)
- Managed Services
- Consistent Exceptional Customer Satisfaction
- Mitel TotalSolution Managed Services Portfolio
- Strategic Partners
- Slide 60
- Slide 61
- Why Mitel
- Why Mitel
- What CUSTOMERS are ldquoSaying helliprdquo
- Slide 65
- Slide 66
- Slide 67
- Thank you Rylan Harris rylan_harrismitelcom 240-387-4559
-
slide 60Mitel | Confidential
Why Mitel
slide 61Mitel | Confidential
Software centricYour choice of software ndash simplifying
managementsupport
HTML amp Custom Apps
Legacy Rescue
UCAdvanced applications focus
Industry specific IP Phone html applications
IP enable outdated infrastructure without replacing any hardware
Single portal to launch apps that fit differentiated users
The MarketLeader
The Customer Benefit
Strategic Partnerships Desktop amp data center virtualization amp OCS Sametime integration
slide 62Mitel | Confidential
Why Mitel
Our global customer base spans multiple industry sectors
slide 63Mitel | Confidential
MOTOROLA
Why Mitel
slide 64Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The Mitel solution is very flexible and provides us with the framework to deploy applications in the futureldquo
We now deliver an exceptional service and have been able to expand by the planned 50 without it impacting on customer serviceldquo
The Mitel system has been in place for about two years - It just worksldquo
We run a small but dynamic business and Mitels IP technology and Teleworker solution stretch across the globe with us
N Mackrill CEO
CommonTime
S Saunders VP Corporate Operations
Carlson Wagonlit Travel
We used to spend nearly $18000 each quarter on service calls With Mitel we have even been able to scale back our IT support by one headcount due to the remote management featuresldquo
S RigbyOperations Director
Broker Assistance Limited
This system is efficient we get up to 90 of the calls to the right desk with the correct record on-screen as the calls are answeredldquo
M SharpPractice Manager
Northgate Medical Centre
C GibbonsInformation Systems Manager
Appliance SmartD ThomasIT Administrator
Quirk Auto Dealers
slide 65Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The rollout has been so successful in Europe that the Mitel product set has become our global standardrdquo
We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safetyldquo
ldquoMitel rose above the competition with a solution that is scalable and cost-effectiveldquo
ldquoWithout Mitelrsquos thorough understanding of our needs Irsquom not sure we would have seen this project to through to the end
S Senicourt Director of Telecommunications
AuchanG Schrils VP Technology and Services
Intercontinental Hotels Group
ldquoWith Mitelrsquos IP Solution we have converged and future-proofed our voice and data networks while delivering a wide range of hospitality-specific telephony featureshelliprdquo
R W RuncieCIO
CPS
ldquoAfter careful analysis we new Mitelrsquos solution was the only one that could do the jobldquo
L JohanssonManager of IP Telephony ServicesMedQuist
N WrightTelecommunications Manager
SSA Global
D ZimmermanCIO
Arbyrsquos Restaurant Group Inc
ldquoMitels attack into larger enterprise environments has yielded positive contact
center results The company reports that in FY 2009 (which ends June 30)
they sold three times as many contact centers of over 150 seats as they did in
FY 2008rdquo ~Sheila McGee-Smith McGee-Smith Analytics No Jitter The Mitel (Contact Center)
Story June 29 2009
Mitel was the first to announce virtualizing real-time voice applications to
leverage industry standard servers based on its relationship with VMWareldquo
~ Blair Pleasant COMMfusion No Jitter - Its A Mad Mad Virtual World Oct 21 2009
A plethora of advanced UC and collaboration solutions offered by communication
vendors are looking to address the same business needs and challenges Yet Mitel
has remained at the forefront of technology innovation hellip the integration of video
conferencing with collaboration (file sharing etc) is a valuable feature that
provides users with a more comprehensive collaborative experienceldquo ~ Elka Popova
Frost amp Sullivan Mitel Enhances its UC and Collaboration Portfolio Sep 23 2009
slide 66Mitel | Confidential
Mitel has a good vision of where its going and over time I think well see it play a much bigger role in the evolution of the telecom sector than Nortelldquo Zeus Kerravala Yankee Group
Mitelrsquos strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market Gartner
ldquoGiven that UC has been central to Mitelrsquos value proposition for several years while many segment competitors have only incorporated it into their positioning over the past 18 months the business-driven benefits resulting from these applications remain key differentiatorsrdquo ~ Intellicom Analytics July 2008
slide 67Mitel | Confidential
Thank you
Rylan Harrisrylan_harrismitelcom240-387-4559
- Mitel Corporate Overview
- About Us
- Mitel Global Market Share
- Slide 4
- Slide 5
- Market Share ndash United States SMB IP Telephony Lines Shipped 2008
- Increased Market Share
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Business Challenges
- Mitel Driving New Approaches to Growth
- Slide 14
- Mitel Business Communications Leadership Developing the Future
- Mitel Communications Director ndash Your Platform of Choice
- Mitel Communications Directorndash Your Platform of Choice
- Mitel 5000 CP ndash Your Platform of Choice
- Slide 19
- Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
- Slide 21
- Data Center Virtualization Consolidation
- Mitel and VMware Partnership
- Virtualization of Mitel Applications
- Slide 25
- Mitel Applications Suite Business Communications Made Simple
- Mitel Applications Suite Hitting the SMB ldquoSuiterdquo Spot
- Driving Strong Customer Attachment
- Mitel Border Gateway
- Solutions Tailored to Fit Your Needs
- Senior Executives Sales
- New Dynamic Extension ndash Now even easier
- Knowledge Workers
- Customer Service and Support
- Office Administrator Receptionist
- Internal IT Department
- Slide 37
- Unified Communicator Advanced
- Slide 39
- Mitel Telecollaboration Solution
- Solution Components
- Slide 42
- Leadership in Design and Functionality
- IP Phone Portfolio
- Mitel Live Content Creator
- Slide 46
- Wireless LAN Stand
- Cordless Handset Headset for 5330 and 5340 IP phones
- WiFi Integration
- IP-DECT Integration
- Slide 51
- Mitel Commitment to SIP Increased Application Value Deployment Flexibility and Choice
- Mitel Commitment to SIP Support
- Slide 54
- Mitel NetSolutionsreg Wide Area Networks (CLEC Services)
- Managed Services
- Consistent Exceptional Customer Satisfaction
- Mitel TotalSolution Managed Services Portfolio
- Strategic Partners
- Slide 60
- Slide 61
- Why Mitel
- Why Mitel
- What CUSTOMERS are ldquoSaying helliprdquo
- Slide 65
- Slide 66
- Slide 67
- Thank you Rylan Harris rylan_harrismitelcom 240-387-4559
-
slide 61Mitel | Confidential
Software centricYour choice of software ndash simplifying
managementsupport
HTML amp Custom Apps
Legacy Rescue
UCAdvanced applications focus
Industry specific IP Phone html applications
IP enable outdated infrastructure without replacing any hardware
Single portal to launch apps that fit differentiated users
The MarketLeader
The Customer Benefit
Strategic Partnerships Desktop amp data center virtualization amp OCS Sametime integration
slide 62Mitel | Confidential
Why Mitel
Our global customer base spans multiple industry sectors
slide 63Mitel | Confidential
MOTOROLA
Why Mitel
slide 64Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The Mitel solution is very flexible and provides us with the framework to deploy applications in the futureldquo
We now deliver an exceptional service and have been able to expand by the planned 50 without it impacting on customer serviceldquo
The Mitel system has been in place for about two years - It just worksldquo
We run a small but dynamic business and Mitels IP technology and Teleworker solution stretch across the globe with us
N Mackrill CEO
CommonTime
S Saunders VP Corporate Operations
Carlson Wagonlit Travel
We used to spend nearly $18000 each quarter on service calls With Mitel we have even been able to scale back our IT support by one headcount due to the remote management featuresldquo
S RigbyOperations Director
Broker Assistance Limited
This system is efficient we get up to 90 of the calls to the right desk with the correct record on-screen as the calls are answeredldquo
M SharpPractice Manager
Northgate Medical Centre
C GibbonsInformation Systems Manager
Appliance SmartD ThomasIT Administrator
Quirk Auto Dealers
slide 65Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The rollout has been so successful in Europe that the Mitel product set has become our global standardrdquo
We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safetyldquo
ldquoMitel rose above the competition with a solution that is scalable and cost-effectiveldquo
ldquoWithout Mitelrsquos thorough understanding of our needs Irsquom not sure we would have seen this project to through to the end
S Senicourt Director of Telecommunications
AuchanG Schrils VP Technology and Services
Intercontinental Hotels Group
ldquoWith Mitelrsquos IP Solution we have converged and future-proofed our voice and data networks while delivering a wide range of hospitality-specific telephony featureshelliprdquo
R W RuncieCIO
CPS
ldquoAfter careful analysis we new Mitelrsquos solution was the only one that could do the jobldquo
L JohanssonManager of IP Telephony ServicesMedQuist
N WrightTelecommunications Manager
SSA Global
D ZimmermanCIO
Arbyrsquos Restaurant Group Inc
ldquoMitels attack into larger enterprise environments has yielded positive contact
center results The company reports that in FY 2009 (which ends June 30)
they sold three times as many contact centers of over 150 seats as they did in
FY 2008rdquo ~Sheila McGee-Smith McGee-Smith Analytics No Jitter The Mitel (Contact Center)
Story June 29 2009
Mitel was the first to announce virtualizing real-time voice applications to
leverage industry standard servers based on its relationship with VMWareldquo
~ Blair Pleasant COMMfusion No Jitter - Its A Mad Mad Virtual World Oct 21 2009
A plethora of advanced UC and collaboration solutions offered by communication
vendors are looking to address the same business needs and challenges Yet Mitel
has remained at the forefront of technology innovation hellip the integration of video
conferencing with collaboration (file sharing etc) is a valuable feature that
provides users with a more comprehensive collaborative experienceldquo ~ Elka Popova
Frost amp Sullivan Mitel Enhances its UC and Collaboration Portfolio Sep 23 2009
slide 66Mitel | Confidential
Mitel has a good vision of where its going and over time I think well see it play a much bigger role in the evolution of the telecom sector than Nortelldquo Zeus Kerravala Yankee Group
Mitelrsquos strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market Gartner
ldquoGiven that UC has been central to Mitelrsquos value proposition for several years while many segment competitors have only incorporated it into their positioning over the past 18 months the business-driven benefits resulting from these applications remain key differentiatorsrdquo ~ Intellicom Analytics July 2008
slide 67Mitel | Confidential
Thank you
Rylan Harrisrylan_harrismitelcom240-387-4559
- Mitel Corporate Overview
- About Us
- Mitel Global Market Share
- Slide 4
- Slide 5
- Market Share ndash United States SMB IP Telephony Lines Shipped 2008
- Increased Market Share
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Business Challenges
- Mitel Driving New Approaches to Growth
- Slide 14
- Mitel Business Communications Leadership Developing the Future
- Mitel Communications Director ndash Your Platform of Choice
- Mitel Communications Directorndash Your Platform of Choice
- Mitel 5000 CP ndash Your Platform of Choice
- Slide 19
- Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
- Slide 21
- Data Center Virtualization Consolidation
- Mitel and VMware Partnership
- Virtualization of Mitel Applications
- Slide 25
- Mitel Applications Suite Business Communications Made Simple
- Mitel Applications Suite Hitting the SMB ldquoSuiterdquo Spot
- Driving Strong Customer Attachment
- Mitel Border Gateway
- Solutions Tailored to Fit Your Needs
- Senior Executives Sales
- New Dynamic Extension ndash Now even easier
- Knowledge Workers
- Customer Service and Support
- Office Administrator Receptionist
- Internal IT Department
- Slide 37
- Unified Communicator Advanced
- Slide 39
- Mitel Telecollaboration Solution
- Solution Components
- Slide 42
- Leadership in Design and Functionality
- IP Phone Portfolio
- Mitel Live Content Creator
- Slide 46
- Wireless LAN Stand
- Cordless Handset Headset for 5330 and 5340 IP phones
- WiFi Integration
- IP-DECT Integration
- Slide 51
- Mitel Commitment to SIP Increased Application Value Deployment Flexibility and Choice
- Mitel Commitment to SIP Support
- Slide 54
- Mitel NetSolutionsreg Wide Area Networks (CLEC Services)
- Managed Services
- Consistent Exceptional Customer Satisfaction
- Mitel TotalSolution Managed Services Portfolio
- Strategic Partners
- Slide 60
- Slide 61
- Why Mitel
- Why Mitel
- What CUSTOMERS are ldquoSaying helliprdquo
- Slide 65
- Slide 66
- Slide 67
- Thank you Rylan Harris rylan_harrismitelcom 240-387-4559
-
slide 62Mitel | Confidential
Why Mitel
Our global customer base spans multiple industry sectors
slide 63Mitel | Confidential
MOTOROLA
Why Mitel
slide 64Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The Mitel solution is very flexible and provides us with the framework to deploy applications in the futureldquo
We now deliver an exceptional service and have been able to expand by the planned 50 without it impacting on customer serviceldquo
The Mitel system has been in place for about two years - It just worksldquo
We run a small but dynamic business and Mitels IP technology and Teleworker solution stretch across the globe with us
N Mackrill CEO
CommonTime
S Saunders VP Corporate Operations
Carlson Wagonlit Travel
We used to spend nearly $18000 each quarter on service calls With Mitel we have even been able to scale back our IT support by one headcount due to the remote management featuresldquo
S RigbyOperations Director
Broker Assistance Limited
This system is efficient we get up to 90 of the calls to the right desk with the correct record on-screen as the calls are answeredldquo
M SharpPractice Manager
Northgate Medical Centre
C GibbonsInformation Systems Manager
Appliance SmartD ThomasIT Administrator
Quirk Auto Dealers
slide 65Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The rollout has been so successful in Europe that the Mitel product set has become our global standardrdquo
We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safetyldquo
ldquoMitel rose above the competition with a solution that is scalable and cost-effectiveldquo
ldquoWithout Mitelrsquos thorough understanding of our needs Irsquom not sure we would have seen this project to through to the end
S Senicourt Director of Telecommunications
AuchanG Schrils VP Technology and Services
Intercontinental Hotels Group
ldquoWith Mitelrsquos IP Solution we have converged and future-proofed our voice and data networks while delivering a wide range of hospitality-specific telephony featureshelliprdquo
R W RuncieCIO
CPS
ldquoAfter careful analysis we new Mitelrsquos solution was the only one that could do the jobldquo
L JohanssonManager of IP Telephony ServicesMedQuist
N WrightTelecommunications Manager
SSA Global
D ZimmermanCIO
Arbyrsquos Restaurant Group Inc
ldquoMitels attack into larger enterprise environments has yielded positive contact
center results The company reports that in FY 2009 (which ends June 30)
they sold three times as many contact centers of over 150 seats as they did in
FY 2008rdquo ~Sheila McGee-Smith McGee-Smith Analytics No Jitter The Mitel (Contact Center)
Story June 29 2009
Mitel was the first to announce virtualizing real-time voice applications to
leverage industry standard servers based on its relationship with VMWareldquo
~ Blair Pleasant COMMfusion No Jitter - Its A Mad Mad Virtual World Oct 21 2009
A plethora of advanced UC and collaboration solutions offered by communication
vendors are looking to address the same business needs and challenges Yet Mitel
has remained at the forefront of technology innovation hellip the integration of video
conferencing with collaboration (file sharing etc) is a valuable feature that
provides users with a more comprehensive collaborative experienceldquo ~ Elka Popova
Frost amp Sullivan Mitel Enhances its UC and Collaboration Portfolio Sep 23 2009
slide 66Mitel | Confidential
Mitel has a good vision of where its going and over time I think well see it play a much bigger role in the evolution of the telecom sector than Nortelldquo Zeus Kerravala Yankee Group
Mitelrsquos strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market Gartner
ldquoGiven that UC has been central to Mitelrsquos value proposition for several years while many segment competitors have only incorporated it into their positioning over the past 18 months the business-driven benefits resulting from these applications remain key differentiatorsrdquo ~ Intellicom Analytics July 2008
slide 67Mitel | Confidential
Thank you
Rylan Harrisrylan_harrismitelcom240-387-4559
- Mitel Corporate Overview
- About Us
- Mitel Global Market Share
- Slide 4
- Slide 5
- Market Share ndash United States SMB IP Telephony Lines Shipped 2008
- Increased Market Share
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Business Challenges
- Mitel Driving New Approaches to Growth
- Slide 14
- Mitel Business Communications Leadership Developing the Future
- Mitel Communications Director ndash Your Platform of Choice
- Mitel Communications Directorndash Your Platform of Choice
- Mitel 5000 CP ndash Your Platform of Choice
- Slide 19
- Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
- Slide 21
- Data Center Virtualization Consolidation
- Mitel and VMware Partnership
- Virtualization of Mitel Applications
- Slide 25
- Mitel Applications Suite Business Communications Made Simple
- Mitel Applications Suite Hitting the SMB ldquoSuiterdquo Spot
- Driving Strong Customer Attachment
- Mitel Border Gateway
- Solutions Tailored to Fit Your Needs
- Senior Executives Sales
- New Dynamic Extension ndash Now even easier
- Knowledge Workers
- Customer Service and Support
- Office Administrator Receptionist
- Internal IT Department
- Slide 37
- Unified Communicator Advanced
- Slide 39
- Mitel Telecollaboration Solution
- Solution Components
- Slide 42
- Leadership in Design and Functionality
- IP Phone Portfolio
- Mitel Live Content Creator
- Slide 46
- Wireless LAN Stand
- Cordless Handset Headset for 5330 and 5340 IP phones
- WiFi Integration
- IP-DECT Integration
- Slide 51
- Mitel Commitment to SIP Increased Application Value Deployment Flexibility and Choice
- Mitel Commitment to SIP Support
- Slide 54
- Mitel NetSolutionsreg Wide Area Networks (CLEC Services)
- Managed Services
- Consistent Exceptional Customer Satisfaction
- Mitel TotalSolution Managed Services Portfolio
- Strategic Partners
- Slide 60
- Slide 61
- Why Mitel
- Why Mitel
- What CUSTOMERS are ldquoSaying helliprdquo
- Slide 65
- Slide 66
- Slide 67
- Thank you Rylan Harris rylan_harrismitelcom 240-387-4559
-
slide 63Mitel | Confidential
MOTOROLA
Why Mitel
slide 64Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The Mitel solution is very flexible and provides us with the framework to deploy applications in the futureldquo
We now deliver an exceptional service and have been able to expand by the planned 50 without it impacting on customer serviceldquo
The Mitel system has been in place for about two years - It just worksldquo
We run a small but dynamic business and Mitels IP technology and Teleworker solution stretch across the globe with us
N Mackrill CEO
CommonTime
S Saunders VP Corporate Operations
Carlson Wagonlit Travel
We used to spend nearly $18000 each quarter on service calls With Mitel we have even been able to scale back our IT support by one headcount due to the remote management featuresldquo
S RigbyOperations Director
Broker Assistance Limited
This system is efficient we get up to 90 of the calls to the right desk with the correct record on-screen as the calls are answeredldquo
M SharpPractice Manager
Northgate Medical Centre
C GibbonsInformation Systems Manager
Appliance SmartD ThomasIT Administrator
Quirk Auto Dealers
slide 65Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The rollout has been so successful in Europe that the Mitel product set has become our global standardrdquo
We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safetyldquo
ldquoMitel rose above the competition with a solution that is scalable and cost-effectiveldquo
ldquoWithout Mitelrsquos thorough understanding of our needs Irsquom not sure we would have seen this project to through to the end
S Senicourt Director of Telecommunications
AuchanG Schrils VP Technology and Services
Intercontinental Hotels Group
ldquoWith Mitelrsquos IP Solution we have converged and future-proofed our voice and data networks while delivering a wide range of hospitality-specific telephony featureshelliprdquo
R W RuncieCIO
CPS
ldquoAfter careful analysis we new Mitelrsquos solution was the only one that could do the jobldquo
L JohanssonManager of IP Telephony ServicesMedQuist
N WrightTelecommunications Manager
SSA Global
D ZimmermanCIO
Arbyrsquos Restaurant Group Inc
ldquoMitels attack into larger enterprise environments has yielded positive contact
center results The company reports that in FY 2009 (which ends June 30)
they sold three times as many contact centers of over 150 seats as they did in
FY 2008rdquo ~Sheila McGee-Smith McGee-Smith Analytics No Jitter The Mitel (Contact Center)
Story June 29 2009
Mitel was the first to announce virtualizing real-time voice applications to
leverage industry standard servers based on its relationship with VMWareldquo
~ Blair Pleasant COMMfusion No Jitter - Its A Mad Mad Virtual World Oct 21 2009
A plethora of advanced UC and collaboration solutions offered by communication
vendors are looking to address the same business needs and challenges Yet Mitel
has remained at the forefront of technology innovation hellip the integration of video
conferencing with collaboration (file sharing etc) is a valuable feature that
provides users with a more comprehensive collaborative experienceldquo ~ Elka Popova
Frost amp Sullivan Mitel Enhances its UC and Collaboration Portfolio Sep 23 2009
slide 66Mitel | Confidential
Mitel has a good vision of where its going and over time I think well see it play a much bigger role in the evolution of the telecom sector than Nortelldquo Zeus Kerravala Yankee Group
Mitelrsquos strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market Gartner
ldquoGiven that UC has been central to Mitelrsquos value proposition for several years while many segment competitors have only incorporated it into their positioning over the past 18 months the business-driven benefits resulting from these applications remain key differentiatorsrdquo ~ Intellicom Analytics July 2008
slide 67Mitel | Confidential
Thank you
Rylan Harrisrylan_harrismitelcom240-387-4559
- Mitel Corporate Overview
- About Us
- Mitel Global Market Share
- Slide 4
- Slide 5
- Market Share ndash United States SMB IP Telephony Lines Shipped 2008
- Increased Market Share
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Business Challenges
- Mitel Driving New Approaches to Growth
- Slide 14
- Mitel Business Communications Leadership Developing the Future
- Mitel Communications Director ndash Your Platform of Choice
- Mitel Communications Directorndash Your Platform of Choice
- Mitel 5000 CP ndash Your Platform of Choice
- Slide 19
- Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
- Slide 21
- Data Center Virtualization Consolidation
- Mitel and VMware Partnership
- Virtualization of Mitel Applications
- Slide 25
- Mitel Applications Suite Business Communications Made Simple
- Mitel Applications Suite Hitting the SMB ldquoSuiterdquo Spot
- Driving Strong Customer Attachment
- Mitel Border Gateway
- Solutions Tailored to Fit Your Needs
- Senior Executives Sales
- New Dynamic Extension ndash Now even easier
- Knowledge Workers
- Customer Service and Support
- Office Administrator Receptionist
- Internal IT Department
- Slide 37
- Unified Communicator Advanced
- Slide 39
- Mitel Telecollaboration Solution
- Solution Components
- Slide 42
- Leadership in Design and Functionality
- IP Phone Portfolio
- Mitel Live Content Creator
- Slide 46
- Wireless LAN Stand
- Cordless Handset Headset for 5330 and 5340 IP phones
- WiFi Integration
- IP-DECT Integration
- Slide 51
- Mitel Commitment to SIP Increased Application Value Deployment Flexibility and Choice
- Mitel Commitment to SIP Support
- Slide 54
- Mitel NetSolutionsreg Wide Area Networks (CLEC Services)
- Managed Services
- Consistent Exceptional Customer Satisfaction
- Mitel TotalSolution Managed Services Portfolio
- Strategic Partners
- Slide 60
- Slide 61
- Why Mitel
- Why Mitel
- What CUSTOMERS are ldquoSaying helliprdquo
- Slide 65
- Slide 66
- Slide 67
- Thank you Rylan Harris rylan_harrismitelcom 240-387-4559
-
slide 64Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The Mitel solution is very flexible and provides us with the framework to deploy applications in the futureldquo
We now deliver an exceptional service and have been able to expand by the planned 50 without it impacting on customer serviceldquo
The Mitel system has been in place for about two years - It just worksldquo
We run a small but dynamic business and Mitels IP technology and Teleworker solution stretch across the globe with us
N Mackrill CEO
CommonTime
S Saunders VP Corporate Operations
Carlson Wagonlit Travel
We used to spend nearly $18000 each quarter on service calls With Mitel we have even been able to scale back our IT support by one headcount due to the remote management featuresldquo
S RigbyOperations Director
Broker Assistance Limited
This system is efficient we get up to 90 of the calls to the right desk with the correct record on-screen as the calls are answeredldquo
M SharpPractice Manager
Northgate Medical Centre
C GibbonsInformation Systems Manager
Appliance SmartD ThomasIT Administrator
Quirk Auto Dealers
slide 65Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The rollout has been so successful in Europe that the Mitel product set has become our global standardrdquo
We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safetyldquo
ldquoMitel rose above the competition with a solution that is scalable and cost-effectiveldquo
ldquoWithout Mitelrsquos thorough understanding of our needs Irsquom not sure we would have seen this project to through to the end
S Senicourt Director of Telecommunications
AuchanG Schrils VP Technology and Services
Intercontinental Hotels Group
ldquoWith Mitelrsquos IP Solution we have converged and future-proofed our voice and data networks while delivering a wide range of hospitality-specific telephony featureshelliprdquo
R W RuncieCIO
CPS
ldquoAfter careful analysis we new Mitelrsquos solution was the only one that could do the jobldquo
L JohanssonManager of IP Telephony ServicesMedQuist
N WrightTelecommunications Manager
SSA Global
D ZimmermanCIO
Arbyrsquos Restaurant Group Inc
ldquoMitels attack into larger enterprise environments has yielded positive contact
center results The company reports that in FY 2009 (which ends June 30)
they sold three times as many contact centers of over 150 seats as they did in
FY 2008rdquo ~Sheila McGee-Smith McGee-Smith Analytics No Jitter The Mitel (Contact Center)
Story June 29 2009
Mitel was the first to announce virtualizing real-time voice applications to
leverage industry standard servers based on its relationship with VMWareldquo
~ Blair Pleasant COMMfusion No Jitter - Its A Mad Mad Virtual World Oct 21 2009
A plethora of advanced UC and collaboration solutions offered by communication
vendors are looking to address the same business needs and challenges Yet Mitel
has remained at the forefront of technology innovation hellip the integration of video
conferencing with collaboration (file sharing etc) is a valuable feature that
provides users with a more comprehensive collaborative experienceldquo ~ Elka Popova
Frost amp Sullivan Mitel Enhances its UC and Collaboration Portfolio Sep 23 2009
slide 66Mitel | Confidential
Mitel has a good vision of where its going and over time I think well see it play a much bigger role in the evolution of the telecom sector than Nortelldquo Zeus Kerravala Yankee Group
Mitelrsquos strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market Gartner
ldquoGiven that UC has been central to Mitelrsquos value proposition for several years while many segment competitors have only incorporated it into their positioning over the past 18 months the business-driven benefits resulting from these applications remain key differentiatorsrdquo ~ Intellicom Analytics July 2008
slide 67Mitel | Confidential
Thank you
Rylan Harrisrylan_harrismitelcom240-387-4559
- Mitel Corporate Overview
- About Us
- Mitel Global Market Share
- Slide 4
- Slide 5
- Market Share ndash United States SMB IP Telephony Lines Shipped 2008
- Increased Market Share
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Business Challenges
- Mitel Driving New Approaches to Growth
- Slide 14
- Mitel Business Communications Leadership Developing the Future
- Mitel Communications Director ndash Your Platform of Choice
- Mitel Communications Directorndash Your Platform of Choice
- Mitel 5000 CP ndash Your Platform of Choice
- Slide 19
- Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
- Slide 21
- Data Center Virtualization Consolidation
- Mitel and VMware Partnership
- Virtualization of Mitel Applications
- Slide 25
- Mitel Applications Suite Business Communications Made Simple
- Mitel Applications Suite Hitting the SMB ldquoSuiterdquo Spot
- Driving Strong Customer Attachment
- Mitel Border Gateway
- Solutions Tailored to Fit Your Needs
- Senior Executives Sales
- New Dynamic Extension ndash Now even easier
- Knowledge Workers
- Customer Service and Support
- Office Administrator Receptionist
- Internal IT Department
- Slide 37
- Unified Communicator Advanced
- Slide 39
- Mitel Telecollaboration Solution
- Solution Components
- Slide 42
- Leadership in Design and Functionality
- IP Phone Portfolio
- Mitel Live Content Creator
- Slide 46
- Wireless LAN Stand
- Cordless Handset Headset for 5330 and 5340 IP phones
- WiFi Integration
- IP-DECT Integration
- Slide 51
- Mitel Commitment to SIP Increased Application Value Deployment Flexibility and Choice
- Mitel Commitment to SIP Support
- Slide 54
- Mitel NetSolutionsreg Wide Area Networks (CLEC Services)
- Managed Services
- Consistent Exceptional Customer Satisfaction
- Mitel TotalSolution Managed Services Portfolio
- Strategic Partners
- Slide 60
- Slide 61
- Why Mitel
- Why Mitel
- What CUSTOMERS are ldquoSaying helliprdquo
- Slide 65
- Slide 66
- Slide 67
- Thank you Rylan Harris rylan_harrismitelcom 240-387-4559
-
slide 65Mitel | Confidential
What CUSTOMERS are
ldquoSaying helliprdquo
ldquo The rollout has been so successful in Europe that the Mitel product set has become our global standardrdquo
We chose Mitel to provide this new network because they offer a solution that allows us to reduce our operating costs and improve safetyldquo
ldquoMitel rose above the competition with a solution that is scalable and cost-effectiveldquo
ldquoWithout Mitelrsquos thorough understanding of our needs Irsquom not sure we would have seen this project to through to the end
S Senicourt Director of Telecommunications
AuchanG Schrils VP Technology and Services
Intercontinental Hotels Group
ldquoWith Mitelrsquos IP Solution we have converged and future-proofed our voice and data networks while delivering a wide range of hospitality-specific telephony featureshelliprdquo
R W RuncieCIO
CPS
ldquoAfter careful analysis we new Mitelrsquos solution was the only one that could do the jobldquo
L JohanssonManager of IP Telephony ServicesMedQuist
N WrightTelecommunications Manager
SSA Global
D ZimmermanCIO
Arbyrsquos Restaurant Group Inc
ldquoMitels attack into larger enterprise environments has yielded positive contact
center results The company reports that in FY 2009 (which ends June 30)
they sold three times as many contact centers of over 150 seats as they did in
FY 2008rdquo ~Sheila McGee-Smith McGee-Smith Analytics No Jitter The Mitel (Contact Center)
Story June 29 2009
Mitel was the first to announce virtualizing real-time voice applications to
leverage industry standard servers based on its relationship with VMWareldquo
~ Blair Pleasant COMMfusion No Jitter - Its A Mad Mad Virtual World Oct 21 2009
A plethora of advanced UC and collaboration solutions offered by communication
vendors are looking to address the same business needs and challenges Yet Mitel
has remained at the forefront of technology innovation hellip the integration of video
conferencing with collaboration (file sharing etc) is a valuable feature that
provides users with a more comprehensive collaborative experienceldquo ~ Elka Popova
Frost amp Sullivan Mitel Enhances its UC and Collaboration Portfolio Sep 23 2009
slide 66Mitel | Confidential
Mitel has a good vision of where its going and over time I think well see it play a much bigger role in the evolution of the telecom sector than Nortelldquo Zeus Kerravala Yankee Group
Mitelrsquos strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market Gartner
ldquoGiven that UC has been central to Mitelrsquos value proposition for several years while many segment competitors have only incorporated it into their positioning over the past 18 months the business-driven benefits resulting from these applications remain key differentiatorsrdquo ~ Intellicom Analytics July 2008
slide 67Mitel | Confidential
Thank you
Rylan Harrisrylan_harrismitelcom240-387-4559
- Mitel Corporate Overview
- About Us
- Mitel Global Market Share
- Slide 4
- Slide 5
- Market Share ndash United States SMB IP Telephony Lines Shipped 2008
- Increased Market Share
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Business Challenges
- Mitel Driving New Approaches to Growth
- Slide 14
- Mitel Business Communications Leadership Developing the Future
- Mitel Communications Director ndash Your Platform of Choice
- Mitel Communications Directorndash Your Platform of Choice
- Mitel 5000 CP ndash Your Platform of Choice
- Slide 19
- Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
- Slide 21
- Data Center Virtualization Consolidation
- Mitel and VMware Partnership
- Virtualization of Mitel Applications
- Slide 25
- Mitel Applications Suite Business Communications Made Simple
- Mitel Applications Suite Hitting the SMB ldquoSuiterdquo Spot
- Driving Strong Customer Attachment
- Mitel Border Gateway
- Solutions Tailored to Fit Your Needs
- Senior Executives Sales
- New Dynamic Extension ndash Now even easier
- Knowledge Workers
- Customer Service and Support
- Office Administrator Receptionist
- Internal IT Department
- Slide 37
- Unified Communicator Advanced
- Slide 39
- Mitel Telecollaboration Solution
- Solution Components
- Slide 42
- Leadership in Design and Functionality
- IP Phone Portfolio
- Mitel Live Content Creator
- Slide 46
- Wireless LAN Stand
- Cordless Handset Headset for 5330 and 5340 IP phones
- WiFi Integration
- IP-DECT Integration
- Slide 51
- Mitel Commitment to SIP Increased Application Value Deployment Flexibility and Choice
- Mitel Commitment to SIP Support
- Slide 54
- Mitel NetSolutionsreg Wide Area Networks (CLEC Services)
- Managed Services
- Consistent Exceptional Customer Satisfaction
- Mitel TotalSolution Managed Services Portfolio
- Strategic Partners
- Slide 60
- Slide 61
- Why Mitel
- Why Mitel
- What CUSTOMERS are ldquoSaying helliprdquo
- Slide 65
- Slide 66
- Slide 67
- Thank you Rylan Harris rylan_harrismitelcom 240-387-4559
-
ldquoMitels attack into larger enterprise environments has yielded positive contact
center results The company reports that in FY 2009 (which ends June 30)
they sold three times as many contact centers of over 150 seats as they did in
FY 2008rdquo ~Sheila McGee-Smith McGee-Smith Analytics No Jitter The Mitel (Contact Center)
Story June 29 2009
Mitel was the first to announce virtualizing real-time voice applications to
leverage industry standard servers based on its relationship with VMWareldquo
~ Blair Pleasant COMMfusion No Jitter - Its A Mad Mad Virtual World Oct 21 2009
A plethora of advanced UC and collaboration solutions offered by communication
vendors are looking to address the same business needs and challenges Yet Mitel
has remained at the forefront of technology innovation hellip the integration of video
conferencing with collaboration (file sharing etc) is a valuable feature that
provides users with a more comprehensive collaborative experienceldquo ~ Elka Popova
Frost amp Sullivan Mitel Enhances its UC and Collaboration Portfolio Sep 23 2009
slide 66Mitel | Confidential
Mitel has a good vision of where its going and over time I think well see it play a much bigger role in the evolution of the telecom sector than Nortelldquo Zeus Kerravala Yankee Group
Mitelrsquos strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market Gartner
ldquoGiven that UC has been central to Mitelrsquos value proposition for several years while many segment competitors have only incorporated it into their positioning over the past 18 months the business-driven benefits resulting from these applications remain key differentiatorsrdquo ~ Intellicom Analytics July 2008
slide 67Mitel | Confidential
Thank you
Rylan Harrisrylan_harrismitelcom240-387-4559
- Mitel Corporate Overview
- About Us
- Mitel Global Market Share
- Slide 4
- Slide 5
- Market Share ndash United States SMB IP Telephony Lines Shipped 2008
- Increased Market Share
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Business Challenges
- Mitel Driving New Approaches to Growth
- Slide 14
- Mitel Business Communications Leadership Developing the Future
- Mitel Communications Director ndash Your Platform of Choice
- Mitel Communications Directorndash Your Platform of Choice
- Mitel 5000 CP ndash Your Platform of Choice
- Slide 19
- Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
- Slide 21
- Data Center Virtualization Consolidation
- Mitel and VMware Partnership
- Virtualization of Mitel Applications
- Slide 25
- Mitel Applications Suite Business Communications Made Simple
- Mitel Applications Suite Hitting the SMB ldquoSuiterdquo Spot
- Driving Strong Customer Attachment
- Mitel Border Gateway
- Solutions Tailored to Fit Your Needs
- Senior Executives Sales
- New Dynamic Extension ndash Now even easier
- Knowledge Workers
- Customer Service and Support
- Office Administrator Receptionist
- Internal IT Department
- Slide 37
- Unified Communicator Advanced
- Slide 39
- Mitel Telecollaboration Solution
- Solution Components
- Slide 42
- Leadership in Design and Functionality
- IP Phone Portfolio
- Mitel Live Content Creator
- Slide 46
- Wireless LAN Stand
- Cordless Handset Headset for 5330 and 5340 IP phones
- WiFi Integration
- IP-DECT Integration
- Slide 51
- Mitel Commitment to SIP Increased Application Value Deployment Flexibility and Choice
- Mitel Commitment to SIP Support
- Slide 54
- Mitel NetSolutionsreg Wide Area Networks (CLEC Services)
- Managed Services
- Consistent Exceptional Customer Satisfaction
- Mitel TotalSolution Managed Services Portfolio
- Strategic Partners
- Slide 60
- Slide 61
- Why Mitel
- Why Mitel
- What CUSTOMERS are ldquoSaying helliprdquo
- Slide 65
- Slide 66
- Slide 67
- Thank you Rylan Harris rylan_harrismitelcom 240-387-4559
-
Mitel has a good vision of where its going and over time I think well see it play a much bigger role in the evolution of the telecom sector than Nortelldquo Zeus Kerravala Yankee Group
Mitelrsquos strengths in Internet Protocol telephony offer an opportunity to aim beyond small and midsize businesses to the large-business IP market Gartner
ldquoGiven that UC has been central to Mitelrsquos value proposition for several years while many segment competitors have only incorporated it into their positioning over the past 18 months the business-driven benefits resulting from these applications remain key differentiatorsrdquo ~ Intellicom Analytics July 2008
slide 67Mitel | Confidential
Thank you
Rylan Harrisrylan_harrismitelcom240-387-4559
- Mitel Corporate Overview
- About Us
- Mitel Global Market Share
- Slide 4
- Slide 5
- Market Share ndash United States SMB IP Telephony Lines Shipped 2008
- Increased Market Share
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Business Challenges
- Mitel Driving New Approaches to Growth
- Slide 14
- Mitel Business Communications Leadership Developing the Future
- Mitel Communications Director ndash Your Platform of Choice
- Mitel Communications Directorndash Your Platform of Choice
- Mitel 5000 CP ndash Your Platform of Choice
- Slide 19
- Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
- Slide 21
- Data Center Virtualization Consolidation
- Mitel and VMware Partnership
- Virtualization of Mitel Applications
- Slide 25
- Mitel Applications Suite Business Communications Made Simple
- Mitel Applications Suite Hitting the SMB ldquoSuiterdquo Spot
- Driving Strong Customer Attachment
- Mitel Border Gateway
- Solutions Tailored to Fit Your Needs
- Senior Executives Sales
- New Dynamic Extension ndash Now even easier
- Knowledge Workers
- Customer Service and Support
- Office Administrator Receptionist
- Internal IT Department
- Slide 37
- Unified Communicator Advanced
- Slide 39
- Mitel Telecollaboration Solution
- Solution Components
- Slide 42
- Leadership in Design and Functionality
- IP Phone Portfolio
- Mitel Live Content Creator
- Slide 46
- Wireless LAN Stand
- Cordless Handset Headset for 5330 and 5340 IP phones
- WiFi Integration
- IP-DECT Integration
- Slide 51
- Mitel Commitment to SIP Increased Application Value Deployment Flexibility and Choice
- Mitel Commitment to SIP Support
- Slide 54
- Mitel NetSolutionsreg Wide Area Networks (CLEC Services)
- Managed Services
- Consistent Exceptional Customer Satisfaction
- Mitel TotalSolution Managed Services Portfolio
- Strategic Partners
- Slide 60
- Slide 61
- Why Mitel
- Why Mitel
- What CUSTOMERS are ldquoSaying helliprdquo
- Slide 65
- Slide 66
- Slide 67
- Thank you Rylan Harris rylan_harrismitelcom 240-387-4559
-
Thank you
Rylan Harrisrylan_harrismitelcom240-387-4559
- Mitel Corporate Overview
- About Us
- Mitel Global Market Share
- Slide 4
- Slide 5
- Market Share ndash United States SMB IP Telephony Lines Shipped 2008
- Increased Market Share
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Business Challenges
- Mitel Driving New Approaches to Growth
- Slide 14
- Mitel Business Communications Leadership Developing the Future
- Mitel Communications Director ndash Your Platform of Choice
- Mitel Communications Directorndash Your Platform of Choice
- Mitel 5000 CP ndash Your Platform of Choice
- Slide 19
- Desktop Virtualization Mitel Unified IP Client ndash Voice and Desktop Mobility
- Slide 21
- Data Center Virtualization Consolidation
- Mitel and VMware Partnership
- Virtualization of Mitel Applications
- Slide 25
- Mitel Applications Suite Business Communications Made Simple
- Mitel Applications Suite Hitting the SMB ldquoSuiterdquo Spot
- Driving Strong Customer Attachment
- Mitel Border Gateway
- Solutions Tailored to Fit Your Needs
- Senior Executives Sales
- New Dynamic Extension ndash Now even easier
- Knowledge Workers
- Customer Service and Support
- Office Administrator Receptionist
- Internal IT Department
- Slide 37
- Unified Communicator Advanced
- Slide 39
- Mitel Telecollaboration Solution
- Solution Components
- Slide 42
- Leadership in Design and Functionality
- IP Phone Portfolio
- Mitel Live Content Creator
- Slide 46
- Wireless LAN Stand
- Cordless Handset Headset for 5330 and 5340 IP phones
- WiFi Integration
- IP-DECT Integration
- Slide 51
- Mitel Commitment to SIP Increased Application Value Deployment Flexibility and Choice
- Mitel Commitment to SIP Support
- Slide 54
- Mitel NetSolutionsreg Wide Area Networks (CLEC Services)
- Managed Services
- Consistent Exceptional Customer Satisfaction
- Mitel TotalSolution Managed Services Portfolio
- Strategic Partners
- Slide 60
- Slide 61
- Why Mitel
- Why Mitel
- What CUSTOMERS are ldquoSaying helliprdquo
- Slide 65
- Slide 66
- Slide 67
- Thank you Rylan Harris rylan_harrismitelcom 240-387-4559
-
