Mitel Cloud Services - BSB Communications · | ©2015 Mitel. Proprietary and Confidential. Cloud...
Transcript of Mitel Cloud Services - BSB Communications · | ©2015 Mitel. Proprietary and Confidential. Cloud...
Mitel Cloud Services
Overview:
J. Ancipink, Mitel Cloud Services
October 6, 2016 Fall Expo & Open House
| ©2015 Mitel. Proprietary and Confidential.
What is the Cloud?
Access Anywhere with an Internet Connection
Drive Cloud services means services made available to users on
demand via the Internet from a cloud computing provider's servers
as opposed to being provided from a company's own on-premises servers.
| ©2015 Mitel. Proprietary and Confidential.
Cloud Communications:
Fixed, low-cost monthly service
Only pay for what you need
Business continuity without
added expenses Improve company wide communications
& connect multiple locations
Standardize across multiple sites
Improve employee productivity
and efficiency
Free up IT resources
Simplistic anywhere, anytime management,
Point & Click Administration Opex vs.CapEx
Predictable costs based upon configuration
Bundling – local & long distance included
Obsolescence prevention
Resiliency and Redundancy
Integration into key business applications
| ©2015 Mitel. Proprietary and Confidential.
Mission
To deliver solutions that enable
our customers to communicate
and collaborate – anywhere,
over any medium with the
devices and applications
of choice, securely
One Touch to
Vision To make communications
and collaboration seamless
Connect Real-Time
| ©2015 Mitel. Proprietary and Confidential.
Mitel by the Numbers
60 MILLION End-User Customers
Operating in
100+ COUNTRIES
4,400 EMPLOYEES
Worldwide
More than
1,600 Patents
MOBILE SOLUTIONS
in
2,500 Channel PARTNERS
IN CAPITAL INVESTED
$ 1 BILLION
in 24 months
2 Cloud
subscribers
MILLION Over
$ 1.2 BILLION in REVENUE
#1 MARKET SHARE
1 out of 4 prefers Mitel
MARKETS IN 5 CORE
RECOGNIZED as a
LEADER BY
3 x
Only Brand Across 5
Gartner Magic Quadrants
BROADEST PORTFOLIO
Industry’s
Spans enterprise,
cloud, mobile
47 of top 50 economies
More than
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(1) Source: Synergy Research Group – as of Dec 2015
80% North
America
Mitel is #1 total public & private
global cloud subscribers
20%
International
2.2M Cloud Users
567k
586k
341k
530k
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Why Mitel MiCloud…
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Reliable and Secure
Redundant, geographically dispersed, and secure data centers
128-bit Encryption
CLEC & FCC Regulated
Mitel’s Own Proven Technology
Built from the ground-up by Mitel
Mitel owns and sets technical direction
The Right Solution for Your Business
Mitel delivers CPE and hosted solutions
Recommendation based on your best interests
Mitel Leadership and Stability
Industry leader for over 42 years
Solve communications challenges of
small and medium-sized business
| ©2015 Mitel. Proprietary and Confidential.
Not all clouds are created equal !!!!!!
Tier 4 data center considered as most robust and less prone to failures. Tier 4 is designed
to host mission critical servers and computer systems, with fully redundant subsystems
(cooling, power, network links, storage etc) and compartmentalized security zones
controlled by biometric access controls methods. Naturally, the simplest is a Tier 1 data
center used by small business or shops.
Tier 1 = Non-redundant capacity components (single uplink and servers).
28 Hours 49 Minutes of downtime annually
Tier 2 = Tier 1 + Redundant capacity components.
22 Hours 41 Minutes of downtime annually
Tier 3 = Tier 1 + Tier 2 + Dual-powered equipment and multiple uplinks.
1 Hour 35 Minutes of downtime annually
Tier 4 = Tier 1 + Tier 2 + Tier 3 + all components are fully fault-tolerant including
uplinks, storage, chillers, HVAC systems, servers etc. Everything is dual-powered.
26 Minutes of downtime annually
Data Center Availability According To Tiers
The levels also describes the availability of data from the hardware at a location as follows:
Tier 1: Guaranteeing 99.671% availability.
Tier 2: Guaranteeing 99.741% availability.
Tier 3: Guaranteeing 99.982% availability.
Tier 4: Guaranteeing 99.995% availability.
Is the Data Center Compliant?
HIPPA
PCI
SOX
| ©2015 Mitel. Proprietary and Confidential.
Kelowna
Canada
Toronto
Canada Seattle
Washington
Austin
Texas
Primary
Data Center
• Equinox- tier 4
• Hardware Data Center
• MiCloud Business Geo-
Resilient with Miami
• SIP Trunks from Intermedia
• NNI w\Sprint – (1Gb) Miami
Florida
Worldwide Geo Redundant Enterprise
UCaaS Data Centers
Resilient
Data Center
• Artisan- tier 4
• Virtual Data Center
• Rack space for CPE
Xconnect
• OC3 to Sprint for MPLS
• NNI w\Sprint – (1Gb)
• Rackforce- tier 3
• Virtual Data Center
• RackSpace (CPE Xconnect)
• Vidyo Gateway & Router
• Geo Redundant with
Toronto
• SIP Direct Commwave,
BYOS
• Rackforce – Tier 3
• Virtual Data Center
• RackSpace (CPE cross
connect)
• Geo Redundant with
Kelowna
• Verizon- tier 4
• Hardware Data Center
• SIP Trunks from Intermedia
• NNI w\Sprint – (1Gb)
• MiCloud Business Geo-
Resilient with Seattle
Mitel’s North America’s Cloud Footprint
• Artisan- tier 2
• Vidyo Infrastructure
• Portal, Router,
Gateway, Replay,
Proxy
Kansas City
Kansas
| ©2015 Mitel. Proprietary and Confidential.
MiCloud Services Portfolio
MiCloud Office
• Best for SMB with highly mobile workforces
• Public cloud deployment
• High scalability, low customization
MiCloud Business
• Best for midmarket with more traditional needs
• Public cloud deployment with MPLS option
• Medium scalability, Medium customization
MiCloud Enterprise
• Best for large organizations or businesses with unique needs
• Hybrid Cloud Deployment
• High scalability, high customization
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MiCloud Business 3.0
New Communications & Collaboration Value
• Modernized Mobile Client
• Customized Business Analytics
• Enhanced Contact Center
• Updated UC Web Client
• Improved Customer Admin Portal
• Expanded Performance Analytics
• Bundled Video Collaboration Pricing
• MiCloud Edge
MiCloud 3
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MiCloud Business 3.0
* Google, SFDC, Skype for Business
Essential User
Perfect for reception
areas, Essentials users
can receive phone calls,
operate common call
control features and
access voicemail.
Premier User
Best for most users, Premier
users gain the Essentials
feature set while adding
mobile capabilities, presence
indicators, collaboration, web
portal management, mobile
twinning
Elite User
For highly mobile employees
with increased
technical needs, Elite users
gain the Premier feature set
while adding additional
connected devices, and
business application
integration.
Mitel Business Analytics
MiContact Center
MiVoice Call Recording
Performance Analytics (Included)
Cloud Vidyo Service (Special Bundle Pricing)
Applications Integration*
MiCloud Edge
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MiCollab - Mitel’s Next Generation Mobile Client
• New “Mobile First” Clients
• Available for iOS, Android, BB10, WP8
• Refreshed, consistent User Interface
• Improved Call quality with new Softphone
• Improved Softphone Resiliency
• Emergency Calls handoff to mobile phone
native dialer
MiCloud 3
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MiTeam for MiCloud Business
• Collaborative Workspaces, called ”Streams”
• Document Sharing & Annotation
• Persistent Chat / Conversations
• Audio / Web collaboration escalation with
team members
• MiCloud Business - new “Meet” function with
Internet Audio support
• Native extension to MiCollab
• Compete against services such as Cisco Spark,
Slack, etc.
• Available late 2016
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New Customer Admin Portal
• A ground-up redesign based on Internal/External usability studies and competitive analysis
• Simplified Customer Admin Portal
• Graphical creation of Auto Attendant and Call Flows
• Improved Performance
Oria 5.0
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Integration for Google
Turnkey Google application integration
from Mitel
Provide users with rich set of telephony &
productivity features:
• Inbound (e.g., toaster-pop)
• Outbound (e.g., click-to-dial)
• In-call telephony, notes & logging features
Browser-based hosted application deployment:
• Single Sign-On (SSO) with Google Applications
• Integrated within the Google web browser UI
via Chrome Extension
• Max of 500 users
• Available at additional Cost
Integration for Google – Idle View in Context (with Gmail)
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Integration for Salesforce
Turnkey Salesforce application integration
Provide Mitel-Salesforce users with rich set of
telephony & productivity features:
• Inbound (e.g., screen-pop)
• Outbound (e.g., click-to-dial)
• In-call telephony, notes & logging features
Browser-based hosted application deployment
• Deployment via Salesforce AppXchange and
Mitel
• Single Sign-On (SSO) with Salesforce
• Fully embedded and integrated within the
Salesforce contact window
MiCloud Integration for Salesforce – In-Call View
Available at an additional Cost
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Skype for Business Integration
MiCloud Skype for Business integration is designed to
support customers that have decided to deploy Skype for
Business clients as a general contact management and IM
product
• Provides businesses with a cost
effective enterprise voice solution
Skype for Business integration provides the ability to
control their Mitel desk phones & mobile devices
• Users can move calls between devices and
view voice presence within the Skype for Business client
Available at an additional Cost
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MiCloud Video Service
Managed service from Mitel Cloud Services
• Bundled special per user subscription pricing
• Cost effective, scalable telepresence quality video
• Video systems for room conferencing and
executive offices supporting up to 4K
• Wide supported desktop and mobile devices
• Participate and launch meetings from any device.
Available at an additional special bundled price
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MiCloud Edge: Software Defined WAN
Transform any form of broadband
Internet into a high quality connection,
ensuring professional-grade
voice, video, and data.
Dynamic
Application
Steering
Continuous
Measurement
& Analytics
Resonsive Link
Remediation
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MiCloud Edge: Software Defined WAN
WAN Monitoring
Automatic capacity testing
Continuous link & path quality monitoring
App Steering
Virtualize/Aggregate Resources
App Aware per Packet Steering
Optimal link & path across Internet
and private
Link Remediation
Error & jitter correction
Automatic steering for brownouts/blackout
Mitel MiCloud Desktop device
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• Same phone, premise or cloud
• Multi- button user experience
• Full duplex speakerphone
• MTBF industrial well above SIP sets
• Repaginating back lit displays,
touch screen option
• DECT headset and handset
• Intuitive with a Feature Teacher
• Hot Desk and Twin your set
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MiCloud Business 3.0 Features
User Features Essentials Premier Elite
Connected devices 1 3 4
Hot Desking • • •
Voice Mail • • •
Inbound phone line • • •
Local Number Portability • • •
Access to Administrator/End User
Portal • • •
Corporate Auto Attendant* • • •
Automatic Transition Between
Day/Night Routing* • • •
Customized Music on Hold* • • •
Voicemail with Email Forwarding • • •
Hunt/Ring Groups* • • •
Meet-Me Audio Conferencing • • •
Localized E911 • • •
Call Transfer • • •
Call Forwarding • • •
Connected Devices
Essentials
• Desk Phone Only
Premier
• Desk Phone
• Twinned Device
• Desktop Softphone
Elite
• Desk Phone
• Twinned Device
• Desktop Softphone
• Mobile Softphone
* Company-Wide Feature
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MiCloud Business 3.0 Features (Cont.) User Features Essentials Premier Elite
Call park • • •
System Speed Dial* • • •
User Speed Dial • • •
Direct Page • • •
Individual Record A Call • • •
Do Not Disturb • • •
Call History • • •
Outbound Caller ID Number • • •
Outbound Caller ID Company Name • • •
Desktop client (PC) • •
Mobile app (Android, iOS, BB10) • •
Mobile VoIP included in Mobile app
for IOS, Android, BB10 •
Presence and chat • •
Business Application Integration Optional
Outbound calling (U.S. and Canada)** Metered Unlimited Unlimited
Real-time Office Analytics Reports Optional Optional Optional
* Company-Wide Feature
** International Calling Rates Apples
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Value- Added Options
Features Options
Real-time Business
Analytics
Must be purchased for all seats – reports featuring:
Real-time data updates
12 month call history
Custom Reports
Quality of service reports
Missed call report
Report Scheduling
MiContact Center
ACD Group Presence
ACD Agent Hot Desking
Queue Prioritization
Predictive Routing
Skill Proficiency Routing
Remote Agents
Dial out of Queue
Queue and Individual Agent Reporting
Unavailable Agent Skill Group Routing
Auto Answer
Make Busy with Reason Codes
Work Timer
Queue Status on Phone Display
Real-time Que Monitoring
Silent Monitoring
Historical Reporting
Mobile Client and softphone
IVR (Standard)
Call Recording Audio Port
PC Softphone
Broadcast Messaging
Overflow
Predictive Overflow
Interflow
Placed in queue message prompt
Queue progress message prompt
Salesforce Integration
Webfax Virtual Fax machine that receives and stores inbound faxes and allows users to access their saves faxes
from the web.
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Thank You!