Mission possible business process improvment
Transcript of Mission possible business process improvment
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Business Process Improvement
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Your Mission
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Understand the why and when
Learn how to build a strong team
Learn tools and techniques
Identify targets of opportunity, build maps
Mission Objectives Briefing
Assemble the Team
Training
Execute 1st Phase
Measure success against goals Debrief
Re-engineer processes and set goals Execute 2nd Phase
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What is it used for?
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Are a roadblock or bottleneck in the process
• For example:
• Paper forms
• Unnecessary signatures
• Limited timeframe when not req’d
• Only one person trained
Consume excessive resources
• Time
• Personnel
• Technology
Identify parts of a process that:
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Do not meet the needs of . . .
• Students
• Faculty
• Staff
• Administrators
Don’t take advantage of available technology
• Existing
• New
Identify parts of a process that:
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Off track with current
• Policies
• Regulations
Identify parts of a process that:
Policy XYZ
Reg 123
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Phase 1 and 2
Map the Current Process
Re-engineer the Process
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When?
Policy or regulation
change
Routinely
System failure
New tech
Reach for the Vision
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How? Identify Process
Establish Project Team
Document Current State
Analyze current state
Envision future State
Create and Implement
New Process
Evaluate Success
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Assemble
your
team!
• New and veteran employees
• People representing the full spectrum of the process
• Staff and administrators
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Mapping the Current State
Select Process
Captured the
discussion?
Map process as it
exists today
No
Yes Process
complete?
End
No
Yes
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Flowcharting Solutions
Diagram.ly.com
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Activity Diagram
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Swimlane
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Ask questions to understand but not challenge the process.
• What value does this step add?
• How long has this process been used?
• What policies, contracts or regulations dictate how this process must exist?
• What technology is being used?
• What are the exceptions?
• What is the time used for each step?
• What are the triggers, dependencies and outcomes?
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Identify Process
Establish Project Team
Document Current State
Analyze current state
Envision future State
Create and Implement
New Process
Evaluate Success
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• Align existing policies and procedures with the process
• Involve all process stakeholders in constructive inquiry
• Engage stakeholders in identifying must haves and wish list items
Re-engineering
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Kano Model
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Source: http://www.processexcellencenetwork.com/six-sigma-quality/columns/make-your-organization-more-customer-centric-with/
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Re-engineering
• Review existing technology for opportunities or explore new technology
• Identify process improvement opportunities, especially those that are high impact-low cost
• Offer quick tangible results and set goals.
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Identify Process
Establish Project Team
Document Current State
Analyze current state
Envision future State
Create and Implement
New Process
Evaluate Success
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Congratulate the Team!
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Next . . .