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Index

Mission 2-3

OKDHS 4-7

Aging Services Division 8-11

Division of Child Care 12-15

Child Support Enforcement Division 16-19

Children and Family Services Division 20-23

Developmental Disabilities Services Division

24-27

Family Support Services Division 28-31

Field Operations Division 32-35

r I

Mission of Caring

MISSION:

The mission of the Oklahoma Department of Human Services is to help individuals and families in need help themselves lead safer,

healthier, more independent and productive lives.

VALUES AND GUIDING PRINCIPLES:

RESPECT

We believe in the human dignity of every person and that each person has a purpose for

living. We will treat all people with dignity, promote

mutual respect and maximize the personal potential of each person we serve.

FAMILY

We believe the family unit is the basic foundation of our society. We will strengthen

each family we serve.

ACCOUNTABILITY

We believe responsible actions enhance all relationships.

We will be fiscally responsible in the administration of public resources and hold

ourselves to high moral and ethical standards.

MOTTO:

3

Caring for.. .

Created in 1936 as a response to the devastation of the Great Depression and the Dust Bowl, the Oklahoma Department ofHuman Services (OKDHS) offers 40 programs and manages a $1.6 billion budget. According to the constitution of Oklahoma, the Commission for Human Services is responsible for caring for Oklahomans who are vulnerable, needy, aged and disabled.

OKDHS serves Oklahomans in five major areas:

• Aging Services • Children and Family Services • Child Support Enforcement • Developmental Disabilities Services • Family Support Services

Today, 7,400 members of OKDHS help meet the basic needs of nearly one out of every three Oklahomans through direct, contracted or partner programs and services.

Oklahoma

5

KLAHOMA DEPARTMENT OFHUt.t\.'l SERYlCES

Oklaho ma oepa rt men t of Hum an Services

The Oklahoma Department of Human Services' mission is rooted in the hearts and souls of caring professionals. From birth to the sunset of life many citizens need a hand occasionally. The vision of the Department is to be available with the strength of character and the human and material resources necessary to help ind ividuals and families in need help themselves lead safer, healthier, more independent and pro ductive lives. For the employees of the Oklahoma Department of Human Services, it's a missio n of caring.

OKDHS EMPLOYEES YEARS OF SERVICE

40+ 4

C1l U

>... C1l en-0 Ul... ca C1l >

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0... N M ~ Ln CD f' co

Total Employees - 7,395 ... ... ... ... ...

AGE AND GENDER 570+ iIiI

1,684

-1,730

Male 1,1400

... Ul

D ca C1l Female >

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

...... ... ... ... co co CD 0 N CD ~ ~

Employees

EDUCATION

387Associate

Bachelor 3,913

Master 751

JD 77 r:::::

o PhD 11 ca -u DDS 2 :J

~ MD 7

Tnt.. I _ J;: 1 A"

6

DIVISI

~ E

Caring for...

our Elderly

The Aging Services Division develops, plans and administers services to Oklahomans age 60 and older to support their independence and protect their quality of life. The State Plan Personal Care Program helps older Oklahomans, who are eligible for Medicaid, remain in their homes by providing bathing, grooming, meal preparation, light housekeeping and laundry services. The ADvantage Waiver Program offers a variety of services that help older Oklahomans remain at home as an alternative to nursing facility care. The Grandparent Initiative provides support and other educational opportunities for grandparents raising grandchildren. For older Oklahomans who live with a caregiver, the Adult Day Services Program offers a safe, healthy environment while caregivers work. More than 250 senior nutrition sites supply a healthy meal each day to older Oklahomans. The Transportation Program drives older Oklahomans and adults with disabilities to appointments and to shop. Respite assistance gives caregivers a needed break from caregiving responsibilities. The Ombudsman Program advocates on behalf of residents of long-term care facilities.

9

Aging Services Division

ADULT DAY SERVICES RECIPIENTS

o o o ,..

SENIOR NUTRITION PROGRAM RECIPIENTS

2001 373,775

2002 374,908

... 2003 4.2 million meals lU

~ served annually2004 lU CJ II)

2005 u,

0 0 0 0 0 0 0 0 0 0 0 0 0 00 0 0 0 0 0 0

,... 0 0 0 0 0 0 0 (D C") It) co ~ 0) C") C") C") C") C") C") C")

ADVANTAGE WAIVER RECIPIENTS

2001

2002

... 2003 lU Q)

> 2004 lU CJ II) 2005 u,

00000000 0000000 0000000

,.. ,.. ,.. N~(DcoON~

Martha Kissner, RN, healthcare management nurse, Aging Services Division, Kingfisher and Logan counties, helps Charles Doherty, Edmond, obtain Personal Care Services. She visits Doherty at his home ensuring his health and safety needs are being met. Doherty and his beloved companion, Spook, receive weekly help with ho usekeeping, shopping and errands.

"The Personal Care Services program helps keep people out of a nursing home, allowing them to remain independent in their homes for as long as possible, and helping to make their quality of life happier, healthier and more meaningful," said Kissner, who's served Oklahomans for more than five years.

11

Caring for.. .

our Future

The Division of Child Care offers programs and services to ensure Oklahoma families have access to licensed, affordable, high-quality child care. Quality child care provides children with the opportunity to develop to their fullest potential in a safe, healthy and nurturing environment. Child care licensing representatives inspect each child care facility three times per year through unannounced visits to ensure children are in a healthy, safe, supportive environment. The Division licenses nearly 6,000 child care facilities, as well as residential child care facilities and child-placing agencies. The Reaching for the Stars program offers financial incentives to child care providers for improving the quality of care they provide. Through a variety of initiatives sponsored and supported by OKDHS, providers have access to education, training, consultation, grants and financial incentives.

13

Divisio n of Child Care

Nita Eason, child care licensing representative, Division of Child Care, Oklahoma County 550, has served Oklahomans for more than 29 years. Eason reads a book with Akacia Henry, 4, Oklahoma City, at Launching Pad, a three-star child care facility in Oklahoma City.

"I support the Division of Child Care 's mission of assuring Oklahoman's families have access to licensed, affordable, quality child care," said Eason . "I value ensuring that children have a safe, nurturing, healthy place to spend their days."

Centers

Homes "'<t!.

o0 0 0 0 0 0 0 0 0 0 0 0 0 o0 0 0 0 0 0 0 0 0 0 0 0

co o co qo qo qo 0 N CD N CD N CD ,... ,... ,... ,... ,... N N N N

Centers

Homes

0 0 0 0 0 0 0 0 0 0 0,... 0 0 0 0 0 0 0 0 0 0..... co en qo CD 0 N M It)

,...

Centers

Homes

0 0 0 0 0 0 0 0 0 0 0 ,... 0 00 0 0 0 0 0 0 0 ..... co en qo N CD 0 M It)

,...

Centers

Homes

0 0 0 0 0 000 0 00 0 0 0 000 0 N M qo It) CD ..... co en 0

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14

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THE CHILD SUPPORT

ENFORCEME ENT DIVISION

Caring for...

Life

The Chi ld Support Enforcement Division (CSED) acts as an advocate for the children of Oklahoma to ensure their financial and medical support. Taxpayers bear the cost of supporting Oklahoma's children when parents fail to contribute to their support. When children do not receive support, they suffer emotionally and physically, have a lower standard of living, lack basic needs and often become nonsupportive as adult parents. CSED helps families break the cycle of poverty. CSED also helps keep families who are not receiving public assistance free of state aid. By keeping families economically stable, CSED lowers the tax burden on all Oklahomans.

17

Child Support Enfo rcement Div is ion

Patti Schrader, programs manager, Child Support Enforcement Division, Tulsa West, gives Madison Rogers, 10 months, a boost.

"Collection of child support can make a difference in the life of a child - being able to have a new pair of shoes, enough food to eat, a warm coat, medical care," said Schrader. "It also brings responsibility to the non-custodial parent, sometimes building a bridge to a relationship between parent and child. I believe that we, in the Child Support Enforcement program, are making a difference in the lives of children, one family at a time."

CSED COLLECTIONS

o o N o

CSED CASE COUNT (MonthlyAverage)

145,332

149,884

... ltl Q)

> ltl o l/l 157,748 LL

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

... co ... ... ... ... ... N 0 ~ (0 0 It) It)~ ~ ~ (0

PATERNITIES ESTABLISHED

16 ,139

o o o (0...

o o o ~ ...

o o o N...

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18

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ILY SERVICES DIVI

CHILD L

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THE CHILDREN AND FAMILY SERVICES DIVISION TH AND FAMILY SERVICES DIVISION THE CHILDREN AN

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ERVICES DIVISION THE CHILDREN AND FAMILY SERVICE N THE CHILDREN AND FAMILY SERVICES DIVISION TH



CES DIVISION THE CHILDREN AND FAMILY SERVICE THE CHILDREN AND FAMILY SERVICES DIVISION TH AND FAMILY SERVICES DIVISION THE CHILDREN AN

ERVICES DIVISION THE CHILDREN AND FAMILY SERVICE THE CHILDREN AND FAMILY SERVICES DIVISION TH



RVICES DIVISION THE CHILDREN AND FAMILY SERVICE THE CHILDREN AND FAMILY SERVICES DIVISION TH AND FAMILY SERVICES DIVISION THE CHILDREN AN

ERVICES DIVISION THE CHILDREN AND FAMILY SERVICE THE CHILDREN AND FAMILY SERVICES DIVISION TH

CREN AND FAMILY SERVICES DIVISION THE CHILDREN AN ERVICES DIVISION THE CHILDREN AND FAMILY SERVICE

THE CHILDREN AND FAMILY SERVICES DIVISION TH AND FAMILY SERVICES DIVISION THE CHILDREN AN VICES DIVISION THE CHILDREN AND FAMILY SERVICE "rHE CHILDREN AND FAMILY SERVICES DIVISION TH

NO FAMILY SERVICES DIVISION THE CHILDREN AN IICES DIVISION THE CHILDREN AND FAMILY SERVICE THE CHILDREN AND FAMILY SERVICES DIVISION TH ANn ~AMIIY SERVICF~ OIVISION THE CHILDREN AN

\.ItS L. VI JI" IHr .... HILJR[ AI\JIJ ~ MILY SERVICE HE CHILD N AN t:AMILY :RVICl DIVISION TH NO FAMI ::~.Vk ""IVI~ IN THE HILDREN ANI

'ICES DIVI IN THE Ch. RE AND F lilLY SERVICE E CHILD N AN "'I FA' ,LY :RVW DIVISION THJ

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THE CHILDREN AND FAMILY SERVICES DIVISION TH AND FAMILY SERVICES DIVISION THE CHILDREN ANI

"ERvICES DIVISION ES IVISI'JN THE CHILDREN AND FAMILY SERVICES TH

~ E CHILDREN AND FAMILY SERVICES DIVISION THE CHILDREN ANI ':)I=AMILY SERVICES DIVISION THE CHILDREN AND FAMILY SERVICE E I SION THE CHILDREN AND FAMILY SERVICES DIVISION TH

PEN AND FAMILY SERVICES DIVISION THE CHILDREN ANI L.....- ---.;; -----:::-."";:;-E_RvICES DIVISION THE CHILDREN AND FAMILY SERVICE,

THE CHILDREN AND FAMILY SERVICE DIVISION

Caring for...

our Children

The Children and Family Services Division provides services to help children achieve safety, permanency and well being. The Foster Care Program provides temporary care to children unable to live in their own homes because of abuse, neglect or other family problems. The Adoption Program matches loving families with children who cannot return home. Protection and Permanency Services investigates and assesses families at risk for abuse and neglect and offers family services. The Independent Living Program offers services to help older teens prepare for self sufficiency. Oklahoma Children's Services supports families by arranging homebased services and education.

21

Children "and Family Services Division

Pat Rowe, direct care specialist IV, Pauline E. Mayer Shelter, Oklahoma City, shares a moment with a child at the facility. The shelter, which is licensed for 42 children, serves children who have been taken into custody by law enforcement because of abuse or neglect.

"The shelter responds to the ever-changing needs of the community, while advocating for the abused and neglected children served," said Rowe, who's worked for OKDHS 29 years. "We meet the needs of the children in a nurturing, reassuring manner. What a privilege I have to help, work and play with kids at a very sad time in their lives."

ADOPTIONS

2001 1,003 1,046

... Ctl

Placements ~ 1,333 Ctl o III

Finalized u,

c c c c c c c c c c c c c C -=t co -=t N CD C N

.... .... ....

ABUSE AND NEGLECT INVESTIGATIONS COMPLETED (Child Based)

13,394 56 ,251

62 ,795 13,903

... 62 ,626 Ctl Q) Confirmed> 60,776 Ctl o III

13 ,328 61 ,926 i.i: Investigations

c c c c c c c c c c c c c c c c c c c c c c c c c c c C

co -=t N M CD ~ ~

i-m-s Confirmed

OUT OF HOME PLACEMENTS

14 ,806

... Ctl

~Ctl o III 16 ,106 u,

c c c c c c c c c c c c c c c c c ~ ~ ~ ~

.... .... .... .... -=t .... .... .... -=t M CD CD ~ ~ 23

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r ?MENTAL DISABILITIE fHE DEVELOPMENTt

..~' ICES DIVISION TH TIES SERVICES DIVISIO DISABILITIES SERVICE

"I 1ENTAL DISABILITIE 1HE DEVELOPMENTfl

t'"H SES DIVISION THr"'s SERVICES DIVISIO

SABILITIES SERVICE ,ENTAL DISABILITIE

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r -S SERVICES DIVISIO "ABILITIES SERVICE ENTAL DISABILITIE

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I ENTAL DISABILITIE !-IE DEVELOPMENTA ,r'ES DIVISION TH S SERVICES DIVISIO SABILITIES SERVICE

ENTAL DISABILITIE -HE DEVELOPMENTA

CES DIVISION TH r ss SERVICES DIVISIO I

SABILITIES SERVICE ENTAL DISABILITIE

PiE DEVELOPMENTA - ICES DIVISION TH

... ES SERVICES DIVISIOI ~,SABILITIES SERVICE

- _L PIV1ENTAL DISABILITIE I TYE DEVELOPMENTA

... flCES DIVISION TH !ES SERVICES DIVISIOI

DISABILITIES SERVICE (1PIV'ENTAL DISABILITIE

I 'HE DEVELOPMENTA ,... CES DIVISION TH _ 1 ES SERVICES DIVISIOI

L --:,=,:0' 'TIES SERVICE 1ENTJ- DISABILITIE HE D ELOPMENTA

I ~ CES VISION TH . S SP ICES DIVISIOI _: __:.L1 flES SERVICE.

... f'I\J)ENTAL DISABILITIE. HE DEVELOPMENTA I:ES DIVISION TH

....,::S SERVICES DIVISIOr L'SABILITIES SERVICE:

~ ENTAL DISABILITIE: ....HE DEVELOPMENTA

r\/tCES DIVISION TH "'-IES SERVICES DIVISIOr ~ ~ABILITIES SERVICE:

Caring for...

Self

The Developmental Disabilities Services Division enables Oklahomans with developmental disabilities to lead healthy, independent and productive lives. The division works with private provider agencies to offer residential, vocational and other support services. Funded through Medicaid Home and Community Based Waivers and state funds, individualized services meet each person's needs. These programs include: supported and assisted living; foster care; adult companion; group homes; family support assistance; employment; family counseling; architectural modifications; habilitation training specialists; homemaker services; medical care and occupational, physical and speech therapies.

25

Mickey Key serves as the volunteer guardian for Daniel, who receives services from the Developmental Disabilities Services Division . Daniel has multiple disabilities, including severe mental retardation. He has lived most of his life in an institution without any family involvement. When Daniel moved into a community home supported by DDSD, he needed a guardian to make decisions about his health care and other important matters that he wasn't able to understand on his own.

"When I heard about Daniel and how he needed someone who would make decisions for him, I knew that's what I needed to do:' said Key.

"Mickey is one of more than 274 volunteer guardians and advocates ensuring the highest quality of care for our most vulnerable adults:' said James Nicholson, DDSD director. "In many of these cases, the guardian is the voice for someone who cannot speak for himself."

Develop mental Disabilities Service s Division IN-HOME SUPPORTWAIVER RECIPIENTS

2001

2002

... 2003 lU

~ 2004 lU U III

2005 1,259 LL

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

co co C\I o:t 0 o:t C\I ,.. ,.. ,.. Actuals

SHELTER WORKSHOPS (State Funded Participants)

o o 000 000 o o ,.. 000 000

co ..... co M o:t C\I It) ,.. ,.. ,.. ,.... ,.... ,.. ,... ,...

000 000 co ..... co 26

CES DIVISION THE FAMI PORT SERVICES DIVISIC

IL SUPPORT SERVIC( NTHE FAMILY SUPPOf

ES DIVISION THE FAMI PORT SERVICES DIVISIO

- MILY SUPPORT SERVIC( rJ THE FAMILY SUPPOf

ES DIVISION THE FAM I OR SERVICES DIVISIG

L I SUPPORT SERVICE tJ THE FAMILY SUPPOf

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L. SUPPORT SERVICE ,-,' T EFAMILY SUPPOF

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_ SUPPORT SERVICE HE FAMILY SUPPOI=

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I ~ILY SUPPORT SERVICE THE FAMILY SUPPOF

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AMILY SUPPORT SERVICE ION THE FAMILY SUPPOR

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ILY S PORT SERVICE l J TH ~MILY SUPPOR ,ES [I' .:iION THE FAMIL

'-' '::'111 ~ERVICES DIVISIOI MILY SUPPORT SERVICEI. THE FAMILY SUPPOR ES DIVISION THE FAMIL ORT SERVICES DIVISIOI ,liLY SUPPORT SERVICE

ON THE FAMILY SUPPOR 'ICES DIVISION THE FAMIL

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~ THE FAMILY SUPPOR

Caring for...

our Families

The Family Support Services Division administers programs that support the health and well being of Oklahomans. The Temporary Assistance for Needy Families program provides time-limited cash assistance to families as they transition to self-sufficiency. The Food Stamp program assures all Oklahomans have access to nutritional food. The Adult Protective Services program investigates reports of abuse, neglect, self-neglect, exploitation and verbal abuse of vulnerable adults. The Low Income Heating and Energy Assistance Program assists with heating and cooling costs. The Child Care Subsidy Program helps families pay for child care while they work or attend training or school. The division administers the Oklahoma Health Care Authority policies for determining Medicaid eligibility.

29

Fam ily Suppor t Services Division

Lisa Foster, programs field representative, Family Support Services Division, helps administer the food stamp program that assures Oklahomans have access to nutritional food.

"The goal of the Family Support Services Division is to accur ately and efficiently administer federal and state programs, perform and promote quality customer service , establish and maintain rules and to promote programs to strengthen families. My role as a programs field representative is to develop clear, concise policy, provide training for field staff and monitor the services and benefits delivery conducted by OKDHS county offices. I strive to assist the frontline staff by furnishing the necessary tools to provide quality customer service to the citizens of Oklahoma."

Ashish Masih is pictured with Foster.

ADULT PROTECTIVE SERVICES

Confirmed Incidents of Abuse or Neglect 10,952

Abuse or Neglect 5, 868 Not Confirmed

Fiscal 2005 Total Number

16 ,820 of Investigated Referrals

FOOD STAMP RECIPIENTS

2001 262 ,731

2002 329 ,541

... 2003 389 ,193 C'a Ql> 2004 412 ,829 C'a o CIl 2005 u:: 420 ,309

31

Caring for...

our Community

The Field Operations Division oversees all programs delivered at the 94 human services centers statewide. The division includes six area offices operated by six area directors. The area directors and their staff provide supervision of the 67 county directors. The county directors oversee more than 3,800 staff whom provide services to Oklahomans at the human services centers. Field staff include social services specialists, child welfare specialists, adult protective services spec ialists, case managers and child care licensing specialists. The division also develops and coordinates services to help clients in their communities, arranges training for field staff and provides resources to ensure human services centers meet client and staff needs .

33

Field Operations Division

On the frontlines: Anthony Adigwe, adult protective services, Heather Franz, child welfare specialist, and Kevin Gregory, county director, help ensure Oklahomans in Logan County are safe, healthy, independent and productive. The Logan County Human Services Center houses 32 full-time staff. Adigwe has served OKDHS six years. Franz has worked for OKDHS five years. Gregory has served for more than 31 years.

"The front line field staff who are housed in the county offices act as the eyes, ears and advocates for the underprivileged and vulnerable citizens of the state;' said Gregory. "The heart and soul of the agency are the caring and responsive field workers who selflessly perform these social services each and every day, from every corner of the great state of Oklahoma."

OKDHS EMPLOYEES BY DIVISION

Field Operations Division 3,733

Deve lopmental Disabilities Serv ices Division 1,589

Child Support Enforcement Division 370

Chi ldren and Family Services Division 306

Support Services Div ision 271

Data Services Division 230

Family Support Serv ices Division 199

Division of Child Care 169

Aging Services Division 160

Finance Div ision 90

Office of the Inspector General 84

Executive Administrative Offices 59

Office of Client Advocacy 55

Human Resources Management Division 40

Off ice of General Counsel :'=:=:=i

ull-Tlme Employees 7,395

OKDHS AREAS AND COUNTIES BEAVER

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OKDHS Pub. No. 00-14 Revised 0112006 This publication is authorized by the Oklahoma Commission for Human Services in accordance with state and federal regulations and printed by the Oklahoma Department of Human Services at a cost of $3,600.00 for 2,000 copies. Copies have been deposited with the Publications Clearinghouse of the Oklahoma Department of Libraries. OKDHS offices may request copies on ADM-9 electronic supply orders. Members of the public may obtain copies by contacting the OKDHS Records Center at (405) 962-1721 or 1-877-283-4113 (toll free).

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