Mission Critical Communications
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Continuity Relies on Mission Critical Communication and Collaboration
Transcript of Mission Critical Communications
Continuity Relies on Mission Critical Communication and Collaboration
51% lack a disaster recovery plan for emerging workloads1
Only 6% have plans for big data, hybrid cloud and mobile1
$3M saved with a single vendor1
50% less likely to experience a data loss1
3X less data lost with a unified data protection solution1
Why do you need mission-critical communication and collaboration?
When the unexpected happens, it’s all about communication.
Enterprises who adopt advanced data protection technologies dramatically decrease the likelihood of disruption.1 – EMC
1 EMC Global Data Protection Study 2014, EMC Global Data Protection Index, conducted by Vanson Bourne, surveyed 3,300 IT decision makers from mid-size to enterprise-class businesses across 24 countries.
71% are not confident they can recover information1
You get peace of mind by choosing a partner with the experience, solutions and global reach to enable mission critical communication.
75% of the Fortune Global 500 rely on Unify for their resilient infrastructure and integrated communications solutions to enable their continuity plans.
Enterprises need a continuity plan for handling emergencies and taking advantage of opportunities.
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And when communication is critical—You need the right technology partner.
Continuity depends on a highly scalable, reliable and secure communications infrastructure to do business on-demand.
Unify OpenScape Enterprise solutions provide the reliability, security and end-to-end support you need so you can focus on your core business.
A Resilient Infrastructure Keeps You Connected—whatever the circumstances
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Unify OpenScape Enterprise is built on the gold standard in reliability – carrier-grade (99.999% uptime) and these mission critical features
1. Active-active failover configuration2. Smart resilience: - Auto adjusting variable bandwidth - Peer-to-peer messaging - Auto restore of connections3. Branch office survivability
Continuity Requires a Highly Reliable Infrastructure
Read the Unify Guide to Communications Reliability >
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See the Unify Guide to Security >
Windfall or landslide, your enterprise needs secure communications. Unify takes a proactive stance to secure your environment:
Continuity Requires a Highly Secure Infrastructure
• Secure application design, development and vulnerability intelligence processes• Deep security expertise and consulting • Partnerships with leading security firms• Proactive involvement with emerging security standards, technologies and vulnerabilities• Continual testing: OpenScape solutions rated Certified Secure by Miercom Independent Testing Labs.
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For mission critical communications and collaboration, enterprises need end-to-end (E2E) support that is architected into the technology.
Unify provides custom fit E2E solutions and services to guarantee the performance and availability of your mission critical solutions, deliver the highest level of security and assure business continuity end-to-end.
Continuity Relies on End-to-End Support
• Service level agreements• Single point of contact• Monitoring and trend-analysis • Security patch updates• Back up and recovery processes• Disaster planning and recovery• Hosted back-up facilities
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Stay connected, be responsive and collaborate seamlessly—with fully featured solutions.
OpenScape Enterprise UC brings your users, customers, partners and suppliers together with mission critical communications and collaboration, no matter what.
See Mission Critical Communication Resource Center >
Unify Delivers Mission Critical Solutions
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Unify OpenScape Contact Center enables mobile agents, supervisors, and managers to deliver personalized support across all channels from any location around the world.
Reliably and predictably handle the customer inquiries that go with a service-impacting event – on the first attempt.
Integrate with social media platforms to know and respond to your customers in real time on their preferred platform.
Keep your customers informed with easy access to critical information:
• Deliver alerts and service updates• Send inquiries to the right experts • Push alerts about developing situations • Enable mobile/remote agents
Virtual Customer Service with Mission Critical Contact Centers
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Get the right team in place quickly to control unexpected events with mission critical communications.
OpenScape Xpert for Dispatch maximizes your dispatchers’ ability to handle time critical, multi-line conversations:
• Broadcast announcements and alarms • Notify first responders• Dispatch specialized personnel• Instant conferencing for critical teams• Communications lifelines for remote teammates
Control Critical Events with Fail-Safe, Flexible Dispatch Tools
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Respond rapidly with command and control across disparate communications systems for a connected state of resilience.
Unify has the solutions, experience and services to optimize, design, build and support your command and control environment.
Maintain a Connected State with Command & Control Solutions
• Switch between voice and data • Give your emergency services personnel more information from customers and employees• Better inform your first responders without any delays
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Cloud, Enterprise and Mobile CollaborationUnify delivers highly reliable and secure multimedia collaboration tools that enable your employees to respond to crisis’ effectively-whether they are mobile, at home, or across the world.
Unify Delivers Mission Critical Collaboration
“There are numerous collaboration platforms in the market, but none of them as comprehensive as Circuit. In my 28 years in this industry, no other product has had this much positive impact on a business I’ve been involved in.”
- Mahmood Chaudri, Managing Director at Datrix
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OpenScape Mobility boosts performance for your mobile users so they can engage anywhere they go.
Connect from any device–PC, Mac, iPhone, iPad, Apple Watch or Android and move your active calls with you while you’re in transition
Sophisticated UC capabilities with one, intuitive client: • Presence (see available responders) • Conferencing • Directory access • One number service to track down individuals • HD video • Call swipe (swipe calls from one device to another–no interruption) All calls encrypted per TLS and SRTP industry-standard protocols
Give Mobile Users Powerful Collaborative Tools
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Circuit by Unify integrates voice, video, screen share, chat and file sharing all in one simple application—providing your teams with everything they need for virtual collaboration using rich multi-media tools. Users can:
• Choose the most effective tool for the situation• Use a common set of tools and UI to collaborate• Access contextual information in one place, making files, chats and recorded sessions easy to find
Give Users Rich Media Tools to Collaborate
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OpenScape Web Collaboration is a zero-footprint solution. It’s a fast, safe and affordable way to meet virtually in real time. Implementation takes seconds and there’s nothing left behind.
Scalable, reliable and secure options:
• Premise based–requires licenses, may be required to meet compliance and regulatory requirements in some industries.• Cloud based—set up in minutes, scale up and down as needed with “pay for use” model
Bring Users Up Quickly with Web Collaboration
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We are part of Atos, a leader in digital services with annual revenue of €12 billion and 100,000 employees in 72 countries.
Governments, militaries, hospitals, utilities and stock traders all over the world depend on Unify for integrated communications solutions that support their continuity requirements.
Is Unify the right partner for my Mission Critical Communication and Collaboration needs?
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Is Unify the right partner for my Mission Critical Communication and Collaboration needs?
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See stories of more Unify clients >
Unify will analyze your entire Information and Communication Technology estate and review your ability to respond to emergencies and opportunities. Our consultants will work with you to optimize your environment for mission critical communication and collaboration–custom fit to your business and budget.
Take Part in a Unify Success Workshop
Take the next step, partner with Unify >
“The collaboration between Unify and our IT team was vital in supporting our business continuity and disaster recovery needs.” -Julio Esteves, 3S IT Director, Solvay
When Communication is Critical—Trust Unify
