MIS5102:Process Improvement and InnovationCourse Introduction

Where this course fits in…

MIS5001 Information Technology

Management

Introduction to Information Technology

Understand role of IT in

improving firm performance

Learn common justifications for

IT initiatives

N/A

N/A

MIS5102Process

Improvement and

Innovation

Fundamentals of Business Process

Analysis

N/A

Communicate IT value to business audience

Learn business analysis and

consulting skills

Analyze requirements for

IT-enabled business change

MIS5108Digital

Business Strategy

Strategic Value of Information

Technology

Identify and evaluate

strategic value of IT

Develop business case for

IT-related initiative

Identify business opportunities.

Develop a plan for organization

change

MIS5101Business

Intelligence

Data, Information and

Knowledge management

Apply business intelligence to solve business

problems

Create value realization plan

for business intelligence

Integrate data across multiple

sources

Develop information

security policies and plans

MIS5112Design &

Innovation

Techniques for Envisioning New

Products and Services

Perform gap analysis to

recognize needs

Articulate organizational

implications for new solutions

Analyze complex environments

within and beyond the firm

Develop transformative

solutions

Understand issues in successful IT strategy implementation

Evaluate IT investments and IT-enabled business opportunities.

Form a business case for a technology initiative.

Analyze a current business process and improve it (BPM).

Plan transition to new systems and processes.

Information Technology ManagementCore Choose Three (plus one open elective)

Key elements of this course

Systems Analysis Project

Management

What is Systems Analysis?

The study of sets of interacting entities (Wikipedia)

The study of an activity or procedure to determine the desired end and the most efficient method of obtaining this end (Answers.com)

What is Project Management?

The discipline of planning, organizing, securing, and

managing resources to achieve specific goals

(Wikipedia)

Both systems analysis and

project management are

about understanding

processes

Why Care?

http://online.wsj.com/news/articles/SB10001424052702304441404579119740283413018

“Six days into the launch of insurance marketplaces created by the new health-care

law, the federal government acknowledged for the first time Sunday it needed to fix design and

software problems that have kept customers from applying online for coverage.” (WSJ, 2013)

“An electronic ballot scanning device slated for use in the upcoming presidential elections, misreads ballots, fails to log critical events and is prone to freezes and sudden lockups.” (Computerworld, 2012)

http://www.computerworld.com/s/article/9223187/E_voting_machine_freezes_misreads_votes_U.S._agency_says

Why Care?

“IBM is taking supply chain technology that it first used in the pharmaceutical industry to track pills from the manufacturer to retail stores and is applying it to the pork industry.” (Computerworld, 2011)http://www.computerworld.com/s/article/9222740/IBM_tracks_pork_chops_from_pig_to_plate?taxonomyId=132

“Adventist Health System's success in quickly enabling CPOE in all of its hospitals was more about planning, commoditization and staying on task than technology execution…” (Computerworld, 2011)

http://www.computerworld.com/s/article/9222681/How_26_hospitals_deployed_e_order_systems_in_28_months?taxonomyId=132

Road map for the course…

• Process versus systems thinking• Innovation Theory• Process decomposition

Process and Systems Thinking

• Defining the problem• Gathering requirements• Writing an RFP

Systems Analysis

• Portfolio management• Project planning• Contrasting development methodologies

Project Management

• Change management• Conflict management• Why IT projects fail

Managing Complexity