Sandip Foundation’s Sandip Institute of Technology & Research Centre, Nashik

Department of Information Technology

Class: T.E.I.T. Academic Year: 2010-2011 Subject: Management Information System

Assignment Chapter 05 Enterprise Management System

1. What is an enterprise? Explain different components of enterprise management

system? 8

2. Inbound call center specialized in offering effective and accurate answering services that

considerably save the time and money of callers. Justify with suitable example. 8

3. What is ERP? Explain basic features of ERP. 8

4. What do you mean by outsourcing? What are the challenges faced by BPO industry

today? 8

5. What are the benefits of outsourcing credit card processing offers to companies or

individuals? 8

6. Why does ERP fails occasionally? Explain with suitable examples. 8

7. What is BPO? Explain contribution of BPO in Indian economy. 8

8. What is call center? What are the different activities performed in call center? 8

9. Explain tangible and intangible benefits of using ERP system for an organization. Give

suitable example. 8

10. Explain the components of enterprise collaboration system. 8

11. Explain business process reengineering? Also explain value stream model of the

organization. 8

Mr. Tushar B. Kute (Subject Teacher)