Power SectorGroup -1 Group -1

Anima Roy Anima Roy N-11N-11J.K. VashishthJ.K. Vashishth N-29N-29Kapeesh RastogiKapeesh Rastogi N-31N-31Kavita SharmaKavita Sharma N-33N-33Kinshook ChaturvediKinshook Chaturvedi N-35N-35Mayank SwamiMayank Swami N-42N-42Nitin MarjaraNitin Marjara N-47N-47Zia Al Nasir KhanZia Al Nasir Khan N-86N-86

Power Sector

• Generation

• Transmission

• Distribution

Best In Class Companies

(i)Generation • Ontario Power Generation• National Thermal Power Corporation

(ii)Transmission• Power Grid Corporation

(ii)Distribution• Baltimore Gas and Electric Company• Torrent Power

4

An Organization in the IndustryNorth Delhi Power Limited

• NDPL is a Joint Venture between Tata and Govt. of NCT as a result of the privatization of electricity distribution in Delhi.

• Tata Power Company Ltd. – 49 %, Tata Sons – 2 %, GoNCTD – 49 %

• Distributing power to 510 Sq. Kms. area of Delhi since July’2002

• Covers a population of 4.5 Million and 9,10,000 consumer base

• Having a Annual Load Growth of 7-10%

Geographic Description

NDPL

BSES Rajdhani

BSES Yamuna

NDMCMES

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Vision & Mission for IT

Vision:To make NDPL’s   IT environment a benchmark in Power Distribution

Business that accelerates business innovation  and empowers users to exceed customer expectations

Mission:• Implement  Integrated, Best in class, Secured systems in all

functions of NDPL • Facilitate Sharing and Spreading of knowledge by using IT

offerings• Enable  statutory compliant systems and processes• Provide IT enabled environment to encourage learning, innovation

and collaboration• Adapt  environment friendly IT Infrastructure• Evaluate Technology and adapt them to keep systems current with

business needs and directions

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Penetration of IT • Implementation of applications

• SAP ERP• DEBS, BBS, SUGAM, SHAKSHAT, AMR• SAMBANDH Consumer Care Module, Connection

Management, Meter Management, Enforcement Modules, Record Management System.

• KM Portal-SANCHAY, NDPLoPEDIA• BW Portal for reporting• BSC through SAP-SEM• Exchange

• Integration with SCADA and GIS• Primary Data Center• Secured Enterprise network• ISO 9001 & ISO 27001• Enlightened & Trained Users• FM / Application Outsourcing

Disaster Recovery & Business Continuity

88

• Compliance to Backup Schedule• Tape based backup recovery system• Tape shipped offsite to 3 locations

CMC Office – DailyCivil Lines office - Daily TPC Mumbai – Monthly

• Tapes restored time to time to check consistency of backed up data

• PC user Data backup at central location using IBM Tivoli CDP• E-mail archival for NDPL employees up to Manager level using

EMC LEGATO Email Extender • Critical servers (SAP & SAMBANDH) are in cluster mode,

backup servers for other important applications.• Redundant UPS, DG set – Power from two different feeders

9

Quality Assurance

• Received ISO 9001:2000 accreditation for IT

• Quality assurance through ISO procedures for Software Development & Maintenance Facility Management

• Payment through Web site (SUGAM) VeriSign Ver 3.0 certified

• Audit of major applications, servers & network through external agencies

• Continuous improvement in security features.

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Road Ahead• Co-locating of Data Centre for BCP • ISO 27001 (BS 7799) Accreditation• SAP Billing Solutions (ISU)• SAP up grade• DEBS up grade• Pull SMS Services• Request lodging & tracking on Web site• Network/system monitoring tool• Infrastructure augmentation• Enterprise Integration• Identity Management System for

User provisioning and de-provisioning Employee self services for role requests and password resets Single sign on Two factor authentication for critical applications

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SAP Competency Centre

• Developed SCC (SAP Competency Center)

• SAP Certified Consultants – 15

• Assignments for external trainings & consultancy 2 with SAP India Ltd.

10 with Siemens

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Integration of Application's

Management of Improvements

IT Initiatives

17

100

142

82 2 80 0 0

51

93

47

17 17

38

10

716

8 125

86

101520

9

020406080

100120140160

2002 2003 2004 2005 2006 2007 2008

Year

Num

ber

of In

itiat

ives

Software Initiatives

Hardware Initiatives

Network Initiatives

Operational Initiatives

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Conforming to Expectations

Quality and Cost effective Electricity• Automatic Meter Reading (AMR) • Geographic Information System (GIS) • Supervisory Control And Data Acquisition (SCADA)

Excellence in Consumer Care• All Consumer Care Centers are fully networked with

availability of total consumer records thru online databases for improved consumer care.

• Consumer complaints and grievances are logged through in-house developed CRM software (part of SAMBANDH) available at all locations and transactions are routed thru automated workflow based service handling procedure

• Queue Management Software• E-Kiosk

ConsumersConsumers

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• Timely and Accurate Bills

100% Consumers bills are generated thru online energy billing system (DEBS and BBS) resulting in to timely and accurate bills delivered to consumers

Timely intimation for dues pending - Red bills where arrears are pending, Disconnection Notices with bills

• Payment Conveniences

All Consumer Care Centers are fully networked with Convenience to customer for making payments through multiple Payments Modes located at 1400+ touch points conveniently located all over Delhi

Payment through Any Time Payment Machines, E Drop Boxes, SUGAM etc

Conforming to ExpectationsConforming to ExpectationsConsumersConsumers

17

• Customer Relationship Management through Web site (SUGAM)

Daily updated Billing Data Energy Consumption Details available for the first time in

India Printing of Duplicate Bill available through Web-site Bill details & Demand Note details through e-mail & SMS Single Window Option for all Services related to Billing Service Forms Available on Web-site (SUGAM)

• Automated & Timely Service handling through CRM of SAMBANDH

• SMS enabled Trouble Call Management System (SANCHAR)

• IVRS

Contd….

Conforming to ExpectationsConforming to Expectations

ConsumersConsumers

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Conforming to Expectations

• SAKSHAT Single window for complete consumer information comprising of– Connection details– Meter details– Meter readings– Billing – Regular, installment– Payments – Energy, Non-Energy, Theft– Journal Entries

• SARANSH for facilitating printing of consumer friendly ledger

• Centralized data repository by merging 12 application databases and web based interface for– 130 plus ready reports & 1000 plus possibilities– Customized Dash boards– Drill down facility in reports for exhaustive analysis– Online help with search facility

Internal CustomersInternal Customers

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• Enterprise Resource PlanningSAMANVAY (SAP ECC 6.0) FI, CO/FM, PM, PS, MM, HCM, BW & SEM People Integration – EP/ESS Information Integration – BW

• Workforce Satisfaction Implemented in-house developed workflow based Employee

Help Desk Software for handling all requests and grievances related to IT, Admin, Finance etc. (SARTHI) which is available through Web / Phone

Library Management Software

Contd….

Conforming to ExpectationsConforming to Expectations

Internal CustomersInternal Customers

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• Total IT enablement of HR and administrative functions including

Payroll Organizational Management Training & event Management Performance Measurement System SAP SEM – Balanced Scorecard SAP – Employee Portal

• Faster and speedier decision making through Generation of daily flash Report for Load Dispatch Centre. MIS Generation at Grid stations SAMIKSHA for Meeting management

Contd….

Conforming to ExpectationsConforming to Expectations

Internal CustomersInternal Customers

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• Internal Communication Email Share point portal (SANCHAY): Knowledge Management

Site (SANCHAY) Capturing of all office orders & important documents in

NDPLoPedia Compiled Help Module (CHM) : On-line Help Available to

all the Users Administrator mails: To broadcast Circulars within the whole

Organization Broadcast through SMS – Holidays/Outages/blood donation

camps

Contd….

Conforming to ExpectationsConforming to Expectations

Internal CustomersInternal Customers

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• Macromedia Breeze for Online SurveysOnline Surveys Safety & other QuizzesSafety & other Quizzes E learning Tutorial Using Windows messengerE learning Tutorial Using Windows messenger

• IT Project Repository For Project and Task monitoring For Project and Task monitoring Project approvalsProject approvals Microsoft Visual source safe for source code Microsoft Visual source safe for source code

maintenance of applicationsmaintenance of applications

Contd….

Conforming to ExpectationsConforming to Expectations

Internal CustomersInternal Customers

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Business Associates Expectations

• Implementation of Bills Inwards Receipt & Dispatch System (BIRD)

To track and monitor the invoices submitted by Business Associates

Inbuilt workflow capabilities Escalation mechanisms Integrated with SAP for vendor information Status of bill payment can be viewed through Web Site

(SUGAM)