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IE from a Manager's Perspective:Business Administration, Organization

Theory, Principes of Management,

Management Information !ystems

By

Assoc. Prof. Haluk S. BalkanDept. of Industrial Engineering, E.M.U.

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Engineer

a person !o uses scientific

knoledge to sol"e practical

pro#le$s

.t!efreedictionary.co$

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Industria Engineering

t!e #ranc! of engineeringt!at deals it! t!e creation

and management ofsyste$s t!at integratepeople and $aterials andenergy in producti"e ays


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Management Systems Organizations

Manage$ent Syste$s 'rgani(ations

are syste$s created #y people to

create synergy in ac!ie"ing t!eir

co$$on o#)ecti"es. 'rgani(ations are

for$ed to #ring toget!er people,

tec!nology, and resources in a

predicta#le $anner to get producti"eresults t!at ill lead t!e$ toards t!eir

o#)ecti"es.

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The main role of management is:

set t!e organi(ational goals,

direct t!e tasks, and

organi(e t!e resources

to reac! t!e organi(ational

goals.

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Vision

A "ision is t!e concise #ut clear state$ent of

!at is foreseen as a successful future for

t!e co$pany or t!e organi(ation. A "ision isan a#stract gli$pse of t!e future and it can

only #e $ateriali(ed if e set t!e reuired

#old goals it! clear definitions and ti$e

fra$es, !ic! ill take us nearer to t!at

en"isioned future.

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Sample Vision Statements

As eplained in t!eir official e# site .koc.co$.tr , in%//%,0!e "ision state$ent of t!e o2 3roup of Istan#ul4.koc.co$.tr, %//%56 res!ape its #usiness portfolio in order to7be closest to the consumer by manufacturing, marketing andselling consumer products and services7. In %//8 t!ey re"ised

t!eir "ision as6 90o #eco$e one of Europe:s leading co$paniest!roug! rapid and profita#le grot!;.

Sa#anc< 3roup of 0urkey !as declared its "ision at t!eir officiale# site .sa#anci.co$.tr as6 9Poised in a position of strengthand leadership in the heart of Turkey, to competently and

efficiently utilize the natural resources and values of our region,we will embrace our destiny to become a thriving, respected, andinfluential player in today's global market, in order to do our partto create a better world for all .; In %//8 t!ey si$plified t!eirstate$ent as6 9=reating sustaina#le ad"antage t!roug!differentiation;

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Mission

0!e conte$porary ter$ 9$ission; is used to

denote t!ose #old goals. Mission state$ent

of an organi(ation s!ould #e updated it!

ne goals once t!e pre"ious ones areac!ie"ed.

0!e ac!ie"e$ent of t!e $ission goals ill

depend on t!e decisions to #e taken as to

!at actions $ust #e perfor$ed and t!e

planning of t!e perfor$ance of t!ose actions.

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Mission

Mission Statement of Sabancı group(2008)

Managing a co$petiti"e strategic portfolioit! sustaina#le grot! potential to create

"alue for all of our stock!olders.

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Basic "unctions of Management

Planning,

Decision $aking,@eading and $oti"ating,

'rgani(ing, and=ontrolling

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Decision making

Decision $aking is t!e acts of

$aking t!e #est c!oice a$ong

possi#ly infinite a$ount ofalternati"es of courses of action

t!at !a"e a reasona#le c!ance

of ac!ie"ing a gi"en o#)ecti"e.

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Classification of decision making situations

=lassification is #ased on t!e a$ount and

uality of infor$ation t!e decision $aker

possesses a#out t!e en"iron$ent of t!e

decision $aking situation6

415 decision $aking under certainty

4%5 decision $aking under risk and

4&5 decision $aking under uncertainty.

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Leadership

9@eaders!ip is t!e process of influencing and

supporting ot!ers to ork ent!usiastically

toard ac!ie"ing o#)ecti"es. It is deter$ined

partially #y traits, !ic! pro"ide t!e potentialfor leaders!ip, and also #y ones role

#e!a"ior. @eaders roles co$#ine tec!nical,

!u$an, and conceptual skills, !ic! leaders

apply in different degrees at "ariousorgani(ational le"els.;

Cestro$, .., eit! Da"is, 9'rgani(ational #e!a"ior6 Hu$an Be!a"ior at ork;,?t! Ed.,

Mc3raFHill,1??&, p. %&?.

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actors to differentiate a good leader

A !ig! le"el of personal dri"e

0!e desire to lead

Personal integrity

SelfFconfidence

Analytical a#ility and )udg$ent

noledge of t!e organi(ation.

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Motivation

0!e psyc!ological feature t!at

arouses an organis$ to actiontoard a desired goal t!e

reason for t!e action t!at !ic!

gi"es purpose and direction to#e!a"ior. .t!efreedictionary.co$

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The moti!ational needs of people

Primary (Lower order) needs6

First level 6 Ceeds for food, air, ater and sleep.

Second level 6 #odily safety, econo$ic security 4noF

layoff guarantee, co$forta#le retire$ent plan, etc5

Higer !rder needs6

Ac!ie"e$ent $oti"ation

Affiliation Moti"ation =o$petence $oti"ation

Poer $oti"ation

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Di!ision of "ork

Di"ision of ork concerns t!e di"ision of t!e eisting

ork to t!e orkers #y t!e di"iding first into le"els

according to t!e le"els of aut!ority and responsi#ility,

scalar process. @ater, t!e )o#s it!in t!e sa$e

aut!ority le"el are di"ided according to t!e duties oft!e orker, functional process. !en applied

toget!er and properly scalar and functional

processes insure a perfect organi(ation it! no

unassigned areas and no o"erlaps of assign$ent toassure t!e organi(ation to integrate its di"erse

acti"ities.

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Delegation

Delegation is t!e assign$ent duties,

aut!ority, and responsi#ility to ot!ers.Delegation per$its a $anager to etend t!eir

ork capacity #eyond t!e li$its of t!eir on

li$ited personal ti$e, energy, and knoledge.

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#e$strom% &'"'% (eith Da!is% )Organizational *eha!ior: +uman ,eha!ior at "ork-%.th Ed'% Mc/ra$0

+ill%1..2% p' 323

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+ill%1..2% p' 323

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+ill%1..2% p' 323

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information system 45S6

An information system 4IS5 is an

arrange$ent of people, data, processes, and

infor$ation tec!nology t!at interact to collect,

process, store, and pro"ide as output t!einfor$ation needed to support an

organi(ation.

!itten,Bentley,Ditt$an,;Syste$ Analysis and Design Met!ods;, -t! Ed.,IrinGMc3raFHill 4%//*5

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Information technoogy #IT$

"nformation tecnology is a conte$porary

ter$ t!at descri#es t!e co$#ination of

co$puter tec!nology 4!ardare and softare5

it! teleco$$unications tec!nology 4data,

i$age, and "oice netorks5.


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Classification 5nformation Systems

A transaction processing system 40PS5 is an infor$ationsyste$ t!at captures and processes data a#out #usinesstransactions.

A management information system 4MIS5 is an infor$ation

syste$ t!at pro"ides for $anage$entForiented reporting#ased on transaction processing and operations of t!eorgani(ation.

A decision support system 4DSS5 is an infor$ation syste$

t!at eit!er !elps to identify decision $aking opportunities orpro"ides infor$ation to !elp $ake decisions.


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Classification 5nformation Systems

An e#pert system is an infor$ation syste$ t!at captures t!eepertise of orkers and t!en si$ulates t!at epertise to t!e#enefit of noneperts.

A communications and collaboration system is an

infor$ation syste$ t!at ena#les $ore effecti"eco$$unications #eteen orkers, partners, custo$ers, andsuppliers to en!ance t!eir a#ility to colla#orate.

An office automation system is an infor$ation syste$ t!at

supports t!e ide range of #usiness office acti"ities t!atpro"ide for i$pro"ed ork flo #eteen orkers.


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7EE7E#CES:

Cestro$, .., eit! Da"is, 9'rgani(ational

#e!a"ior6 Hu$an Be!a"ior at ork;, ?t! 4int.5 Ed.,

Mc3raFHill,41??&5.

Sc!ult!eis, o#ert and Mary Su$ner, 9Manage$ent

Infor$ation Syste$s6 0!e Managers ie;,*t!

4int.5Ed., Mc3raFHill 41??85.

!itten,Bentley,Ditt$an,;Syste$ Analysis and

Design Met!ods;, -t! Ed.,IrinGMc3raFHill 4%//*5

.koc.co$.tr

.sa#anci.co$.tr


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$an% you for listening

"& from a Manager's Perspectie *usiness +dministration,

!rgani-ation $eory, Principles of Management, Management

"nformation Systems By

Assoc. Prof. Haluk S. Balkan

Dept. of Industrial Engineering, E.M.U.

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