Information Systemsused In McDonalds

Information systemAn information system (IS) collects, processes, stores, analyzes, and disseminates information for a specific purpose. An information system includes inputs (data, instructions) and outputs (reports, calculations). It processes the inputs and produces outputs that are sent to users or to other systems via electronic networks and a feedback mechanism that controls the operation.

Types of Information Systems: There are basically Five types of information systems.• Transaction Processing System•Office Information System• Decision Support System•Management Information System•Expert System

Office Information System: Uses hardware, software and Networks to enhance workflow & facilitate communications among the employees. Transaction Processing System: The information system that captures and processes the data generated during an organization's day-day transactionsManagement Information System: An Information system that generates accurate, timely and organized information so managers & other users can make decisions, solve problemsDecision Support System: An information System designed to help users reach a decision when the decision making situation arisesExpert Systems: The information system that captures & stores the knowledge of human experts & then imitates human reasoning & decision making process for those who have less expertise.

Types of information systemsThat are used in McDonalds are:ᵜ Transaction Processing Systemᵜ Management Information systemᵜ Decision Support Systemᵜ Made for You Systemᵜ Point of sale Systemᵜ Hyperactive bob Systemᵜ Touch Interface Operating System

Transaction Processing System (TPS)

transaction - happens when two people make an exchange

so transaction processing is collecting, storing, modifying, and retrieving the transactions of an organization.

Transaction system helps to conduct business such as payroll, employee record keeping or paying an employee.

It's important to store the data of the transaction save and protected

How Transaction Processing System is implemented in McDonalds?

McDonalds everyday sells a huge amount of hamburgers

McDonalds should order raw material from its supplier

Records the relevant information such as supplier ‘name , address , the quality of the items purchased and finally the invoice amount.

Management Information Systems (MIS) Management information system is a system that provides information needed to manage organizations effectively.

MIS involve three primary resources: technology, information, and people

MIS generates 3 types of information. Detailed Information Summary Information Exception Information

How Management Information System is implemented in McDonalds?

MIS system is used to produce periodic reports such as a daily list of employees and the hours they work, or a monthly report of expenses.

Branch managers have information about employees and restaurant’s financial operations

McDonalds uses MIS to provide profitability and information to help managers and staff to plan its future direction.

Decision support system (DSS)

Decision support system is used to model data and make quality decision Decision Support Systems are usually computer applications with a human component. They can shift through large amounts of data and pick between the many choices and supports the non – routine decision.

How decision support system is implemented in McDonalds? McDonald’s management mainly uses DSS to analyze the market and come up with a solution(s) to problems.

A wireless service is used in order to collect information about sales level, length of stay.

DSS helps to come up with a decision

MYS- “Made for You” System

MYS has implemented in order to raise productivity and ensure customer satisfaction.

serves as a communication portal between the counter and kitchen staff.

When an order is placed, the cashier inputs it into the system and automatically it goes to the computer screen in kitchen

The elements of the sandwich are displayed for the kitchen staff to start working on.

POS- Points of Sale System

•McDonalds management decided to implement a POS in order to ensure maximum customer satisfaction by allowing customers to order quickly with minimum error.

•POS is incorporated with MYS to further ensure efficiency.

•With POS each command inputted in the computer is instantaneously conveyed to each workstation.

•Payment due is displayed immediately

•kitchen staff will also be to know what the order is and the duration the customer has been waiting.

Hyperactive Bob system:

This system “based on the artificial intelligence”

Systems employed by robots, to manage the kitchens at so-called quick-service restaurants”.

In this system they use a cameras that monitor the entrance of the McDonald’s restaurants ,parking lots to see the number of people are coming to the restaurant.

When the workers are busy to know how fast they need to be to make the meal and what amount of meats, chickens, fries and other things they use needed and to make an expectation of meals that must be ready at a period of time

TIOS-Touch Interface Ordering System

This new system certain to revolutionize the fast food industry.

It is a self-service ordering system that allows customers to order what they want without interaction with a cashier.

It’s a touch interface computer that uses electronic payment.

McDonald’s management decided to apply this TIOS in order to minimize labor costs. 

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