MIS-01-0443

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HELPDESK SUPPORT SYSTEM

Overview

The Help Desk Support System is a central point through which problems/issues are reported and

subsequently managed/co-ordinated. From a wider perspective, it is also seen as core part of the

service function, responsible for bringing together multiple resources to address an issue. Of

course, help desk users can be external or internal, making the function potentially critical in

terms of both the organization's smooth running, and the quality of direct support offered to

customers.

Software :

Software Items Requirements Justification

Front End J2EE MVC framework Used for application which needs very low

development and lifecycle costs and Rapid

development

Back End MySQL 5.1 Its a Free available Source.

DIVISION:

1. CODING: Pruthvi and Ajinkya ,completion till 22nd

august.

2. SURVEY: Ishita and Minsha, till 22nd

aug

3. TECHNICAL SUPPORTS: Kushal, Rucha and Abhishek, along with coding.

4. PRESENTATION : Heti and Bansi, (24th and 25thaug)

5. FINAL TESTING: Husain and Pruthvi (25th

and 26th

aug)

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MIS

Introduc

tion:-

An 'MIS' is a planned system of the collection, processing, storage and

dissemination of data in the form of information needed to carry out

the management functions. In a way, it is a documented report of the

activities that were planned and executed.

According to Philip Kotler, "A marketing information system consists of

people, equipment, and procedures to gather, sort, analyze, evaluate,and distribute needed, timely, and accurate information to marketing

decision makers."

Management information systems are regarded as a subset of the

overall internal controls procedures in a business, which cover the

application of people, documents, technologies, and procedures used

by management accountants to solve business problems such as

costing a product, service or a business-wide strategy.

*management:-Emphasizes ultimate use of information system for

managerial decision making than technology.

*information:-Highlights on processed data than raw data in the

context in which it is used by managers and other end users.

*system:-Emphasizes a fair degree of integration and a holistic view.

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Working:-

MIS processes data into information which communicated to various

departments in an organizationfor the appropriate decision making.

Types Of Information Systems:

y Transaction Processing Systems(TPS)

y Management Information Systems(MIS)

y Decision Support Systems(DSS)

y Executive Support Systems(ESS)

Transaction Processing Systems (TPS):

� It is the basic business systems that serve the operational level

also it is a computerized system that performs and records the

daily routine transactions necessary for conduct of the

business.Management Information System (MIS)

y An MIS provides managers with information and support for

effective decision making, and provides feedback on daily

operations.

y MIS provides information to the users in the form of reports

y Outputs, or reports, are usually generated through accumulation

of transaction processing data.

y MIS is an integrated collection of subsystems, which are typically

organized along functional lines within an organization.

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Information System For Business Operations.

In an organization the management can be broadly categorized intothree levels

y Top Level

y Middle Level

y Bottom Level

The decisions taken by these levels of management are also classifiedinto three levels,

1. Strategic Decisions taken by top level management.

2. Tactical Decisions taken by middle level management.

3. Operational decisions taken by bottom level management.

MIS and the user:

Every person in the organization is a user of the MIS. The people in the

organization operate at all levels in the hierarchy.

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The following is the list of MIS users in any organization.

Clerk

Assistant

Officer and

Manager.

Each of them has a specific task and a role to play in the management

of business. The MIS caters to the needs of all persons.

The figure given below shows the movement of information to various

users of MIS.

The main task of a clerk is to search the data, make a statement and

submit it to the higher level. A clerk can use the MIS for a quick search

and reporting the same to higher level.

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The need for MIS

1. The system is cost effective.

2. It maintains the Accuracy.

3. It has an analytical Approach.

4. Helps in decision making

5. Helps in Research and Development

6. Less consumption of time and resources

7. Development of Strategies, Planning , Monitoring and Forecasting

8. Management Oriented

9. Future Oriented

10. Management of Day to Day Activity

MIS in Finance

Management Information Systems (MIS) in Finance have been widely

adopted both by corporations as well as governments. These systems

are primarily used for accounting operations and generation of financial

reports. Increasingly they are also used for following:

1. support budgetary2. Planning and decision making processes.

3. Cost controllers

Due to versatility of the financial management system it becomes a

repository of financial data which can be used in other systems of

the organization. It forms a basis for certain reports which are

required by top level management.These systems are credited with

increasing financial transparency, efficiency and accountability.

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Use of MIS in Finance industry

1. General Ledger

2. Cash Management

3. Budget Planning

4. Financial Reporting

5. Financial Modeling

6. Financial Position of the organization

7. Application / Allotment of Management Funds

8. Provides financial information to all financial managers

MIS in Marketing

Over the past three decades, subtle changes in the theory and practice

ofmarketing have been fundamentally reshaping companies. These

changeshave also been evident in marketing and management related

informationsystems. More and more, companies are faced with the

need to control an ever larger and rapidly changing marketing

environment. The information processing requirements of companies

are expanding as their competitive environments become more

dynamic and volatile.

Use of MIS in Marketing

1. Product scale2. Product family

3. Sales value

4. Promotion Effectiveness

5. Product distribution

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MIS in Human Resources

In todays organizations Human Resource is considered as one of the

key resources of business organizations. With the growing importance

of human resource management and increasing size of the

organizations, maintenance of employee related data and generating

appropriate reports are the crucial aspects of any organization.

Therefore more and more organizations are adopting computer based

human resource management systems (HRMS).

Use of MIS in Human Resources

1. HR planning

2. HR daily activities

3. Recruitments and Exit formalities

4. Training and Skill developments

5. Job placements

6. Salary administration

7. Personnel data

8. Various other HR approvals

MIS in Operations

Management Information Systems is the study of the use of

computers in business. This course shows students how Information

Systems are used to support critical business operations and achieve

strategic objectives. The elements or corporate technology are

studied and its application to specific business situations is

discussed.

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Use of MIS in Operations:

1. Performance Monitoring

2. Backups and Recovery

3. Job Scheduling

4. Reports

5. Managing problems and Incidents.

MIS in Production

An MIS provides managers with information and support for effectivedecision making, and provides feedback on daily operations related to

inventory, production, quality control, etc. Thus it becomes an

important aspect for the production manager to design and formulate

various police and make decision.

Use of MIS in Production

1. Design and Engineering2. Production Schedule

3. Inventory Control

4. Process Control

5. Quality Control

6. Resources planning

7. Allocation of Resources

8. Testing

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Application of MIS in Decision Making

A decision support system (DSS) is an interactive system that collects,displays, and integrates data from multiple sources to help managers

make non-routine decisions. For example, suppose that a gaming

company is considering a new casino in Pennsylvania (which has just

legalized slot machines). The first step is to extract data from internal

sources to decide whether the company has the financial strength to

expand its operations. From external sources (such as industry data and

Pennsylvania demographics), managers might find the data needed todetermine whether theres sufficient demand for a casino in the state.

The DSS will apply both types of data as variables in a

quantitative model that managers can analyze and interpret. People

must make the final decision, but in making sense of the relevant data,

the DSS makes the decision-making process easierand more reliable.

Use of MIS in Making Decisions

1. Helps Managers to Monitor and Control

2. Regular Performance Reports

3. Highlights Exceptions

4. Gives senior management a picture of the organization as awhole

5. Key Business and industry data

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Decision Support Systems:-

COMPONENTS OF DECISION SUPPORT SYSTEMS:-

Data management subsystem

It contains the all the data that flow from several sources. The data

usually extracted prior to their entry into a DSS database or data

warehouses.

Model management subsystem

It contains completed models and the building blocks necessary to

develop DSS applications. This includes the standard software with

financial, statistical, management, science or other quantitative

models. It also contains model written for the specific DSS. Thesesystemsprovide the system analytical capabilities.

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Knowledge-based subsystem

Many unstructured and semi structured problems are so complex that

they require expertise for their solutions. Such expertise provided by

the Knowledge-based subsystem. Therefore, the more advanced DSS

are equipped with a component called a Knowledge-based subsystem.

USES OF DECISION SUPPORT SYSTEMS:-

FINANCE:

Manage credit risk

Target marketing offers

MARKETING:

Changing trends in marketing situations

HUMAN RESOURCE:

Training

Development.

MIS-01-0443

Documents

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