Miralix Brochure Uk

Miralix has developed user-friendly and value added PC applications since 2001. This has resulted in more

than 1500 satisfied customers.

The switchboard

Sophie answers calls from the swithcboard.

In between calls she has administrative

tasks which she attends to. She welcomes

guests to the company as well.

Time saving overviewSophie uses Miralix OfficeOperator as PC

switchboard. This provides her with a total

presence overview and enables her to

quickly transfer calls to available collegues.

Efficient serviceWhen welcoming visitors Sophie easily

finds the required employee, sends a

message (SMS/E-mail) or calls the person.

When working in other programs the

switchboard can easily be brought back to

the front of the screen.

Developed for youOn a everyday basis more than 1.000

people use the Miralix PC switchboard.

The look and feel of Miralix OfficeOperator

is based upon customer requirements.

Miralix is not responsible for errors or omissions. The prices are excl. VAT, hardware, licensing, installation and maintenance.

The office employee

Jesper works at the office and uses the PC

to resolve his tasks. His meetings are often

held at the office where he also handles

telephone calls and e-mails.

Better time and overviewMiralix TimeOut is the PC application that

saves Jesper for time in his communication

via the telephone, e-mail and sms.

All features are combined in a user-friendly

application presenting a perfect overview of

his colleages presence.

Good work atmosphere Jesper s phone calls follow his presence.

Miralix TimeOut ensures that calls to him

are automatically transferred to colleagues

when Jesper is absent. Customers receive

are better service. The level of noice and

stress at the office is reduced.

Organized meetingsMiralix Outlook integration automatically

transfers calls to colleagues, his voicemail

or the switchboard when Jesper is in a

meeting.


The mobile employee

Jens has a desk place at the office but

mostly he is on business trips. His mobile is

used as his primary connection between

the office and the customers.

At meetings it is important that he is not

disturbed.

High mobilityMiralix InShare is the mobile application

that gives him a quick presence overview of

his colleagues. Hereby, he avoids calling

busy or unavailable colleagues.

Additionally he can easily update his own

presence which is displayed for colleagues

on their PCs or smartphones.

Fewer interruptionsDuring meetings calls to Jens will

automatically be answered by

colleagues, his voicemail or the

switchboard.

The colleagues can see his presence and

forward phonemessages.

Jens is an integrated part of the comany s

communication despite the fact that he is

often away from the office.


Contact Center

Line works at the contact center and

answers incoming calls from customers.

Miralix CallCenter creates a dynamic call

handling across the entire company.

Flexible and efficient Line s call handling has a high level of

flexibility and improves customer service.

She decides whether she wants to answer

calls from the PC, the home office or the

mobile phone.

Intelligent customer serviceTelephone calls are easily distributed to the

available agents based upon skills.

Example:

A call from Germany is automatically

transferred to a German speaking and

available employee.

When the queue is too long it is possible to

choose a callback option which gives the

customer a better experience.

Hot item lets the customer hear an

advertisement while waiting.


Microsoft Lync user

Simon is from the young generation and is

used to communicate from his PC using IM

/ chat in his communication.

Complete communicationIn Microsoft Lync Simon gets a presence

and telephone overview of his colleagues.

He can easily call, chat and e-mail with idle

colleagues.

This gives him a complete, simple and fast

communication from one PC application.

Efficient customer serviceCustomers experience a better availability

even if Simon is away from his PC. Calls to

him are automatically transferred to his

colleagues, mobile phone or voicemail.

Microsoft Lync status is displayed in all

Miralix applications for quicker call

handling.

Quick implementation Miralix is Microsoft Gold Partner as ISV &

Unified Communications.

The Miralix applications are easily added to

your Microsoft Lync which offers integration

to your telephone system.

You hereby get full value of your

investment.


The IT administrator

Martin is responsable for the maintenance

of the IT network. He needs easy access to

control all systems and programs.

Centralised administrationMiralix administrator interface enables

Martin to change and add adjustments

regardless of his physical presence.

It is easy for him to add new users as the

system is centrally controlled.

Save energy with virtualizationThe Miralix system can be installed in

virtuel environments. It reduces physical

servers, gives a good stability and ensures

quick backup.

Miralix is Microsoft Gold Partner and

supports the latedst Microsoft versions.

The Miralix solution gives Martin the ability

to anticipate future developments.

Integrates with your network In order to give easy implementation and

maintenacne Martin can use Miralix

Any2Phone for AD & Calender to

synchronise his database and calendar.


ContactCall Miralix and see an online demo of our

applications

+45 76 41 09 89

[email protected]

www.miralix.com

Miralix Brochure Uk

Documents

Transcript of Miralix Brochure Uk