Miraggio Supreme Standards

20
MIRAGGIO SUPREME STANDARDS THE RE-OPENING CONCEPT Miraggio Thermal Spa Resort Health & Safety Protocol

Transcript of Miraggio Supreme Standards

Page 1: Miraggio Supreme Standards

MIRAGGIO SUPREME

STANDARDS

T H E R E - O P E N I N G CO N C E P T

Miraggio Thermal Spa Resort

Health & Safety Protocol

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Miraggio Thermal Spa Resort...

handles very carefully all the Health and Safety aspects.

Our priority is to provide high-quality standards that meet Guest expectations.

KEEPING

YOU SAFE

HEALTH AND SAFETY STANDARDS

MIRAGGIO SUPREME

STANDARDS

TESTING FOOD SAFETY

TOUCHLESS PARTNERSWIDE SPACES

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Wide indoor and outdoor spaces,

an enormous beach and veranda dining

options at every restaurant, optimize social

distancing

• 136.000 sqm territory surrounding our premises

• Secluded awarded beach

• Large private gardens

• Large rooms and suites (39 m2 minimum space)

• Private verandas or terraces for every suite

• 6 restaurants and 4 bars with terrace

• In-room dining options, room service

• 4 outdoor swimming pools

• 48 private pool suites

WIDE SPACES

MIRAGGIO SUPREME

STANDARDS

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TE

ST

ING

MIRAGGIO SUPREME

STANDARDS

TESTING OUR GUESTS AND EMPLOYEES

• Guests’ entrance is allowed only with negative test results

• Diagnostic testing performed weekly for employees

• Non-invasive, touchless temperature measuring devices at all entrances

• Doctor available within resort premises

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TOUCHLESS

ENTERING

Automatic sensor doors

Elevators with automatic

doors

CHECKING-IN

QR Code - Application

Tablet

Traditional

KEYLESS

Enter the room with

your keycard

MIRAGGIO SUPREME

STANDARDSA safe journey is also

PARKING

Self Parking

Valet parking

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TOUCHLESS

MIRAGGIO SUPREME

STANDARDSA safe journey is also

DIAL SERVICE

Virtual concierge at 261

WhatsApp Chat

Application Chat

INFO SCREENS

Application to download

TV with info in-room

Monitors in elevators

MENUS

Virtual Menus in App

Menus available online

In-room dining options

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FO

OD

SA

FE

TY

ENHANCED FOOD SAFETY STANDARDS

Frequent sanitisation of all restaurant facilities

Reduced seats availability to enlarge distance between tables

Employee PPE and training

Food safety management system

Spacious restaurant capacity ensures social distancing

Open-air spaces in all restaurants

Digital menus available in application and restaurant monitor

Restaurants certified with ISO22000:2005

MIRAGGIO SUPREME

STANDARDS

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Strong Partnerships to guarantee our compliance

• EUROCERT• TÜV AUSTRIA• WHO• GOVERNMENT HEALTH AUTHORITIES

PARTNERSHIPS

MIRAGGIO SUPREME

STANDARDS

Staff Trainingthrough e-learning and in small groups to hygiene protocols, food

safety, environmental sustainability and COVID-19 awareness

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Keeping you safe

The way we do it...

THE MIRAGGIO SUPREME STANDARDS

IN EVERY STEP OF YOUR JOURNEY

TH

E P

RO

TO

CO

L

MIRAGGIO SUPREME

STANDARDS

PROCEDURES DISINFECTION SIGNAGE TRAINING

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Check-in procedures with safe distances or application/tablet use

Disinfection of all surfaces frequently

Hands-free sanitisation stations

Employee PPE and training

Disinfection of all cardkeys, POS and ATM machines

Visible safety signage

MIRAGGIO SUPREME

STANDARDSRECEPTION

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Deep cleaning of guest suites

Turndown service only upon request

Linen change upon request

Disinfection of all surfaces daily

Employee PPE and training

MIRAGGIO SUPREME

STANDARDSROOMS

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Sanitized sunbeds and beach towels

A minimum 4 m distance between each umbrella

Frequent deep cleaning

500 m long Blue Flag beach, in an unspoilt environment

Mobile App/touchless beach service

MIRAGGIO SUPREME

STANDARDSBEACH

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Reduced capacity to enlarge distance between sunbeds

3000 sqm of outdoor pool areas

48 private pool suites

Frequent deep cleaning

MIRAGGIO SUPREME

STANDARDS

POOLS

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Wide terrace in every restaurant and bar

Less seats to ensure secure table distance

6 restaurants and 4 bars

Frequent deep cleaning

MIRAGGIO SUPREME

STANDARDSFOOD & BEVERAGE

Digital menus available

Thorough sanitisation of all kitchen utensils

Use of appropriate cleaning products and disinfectants

In-room dining options

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MYRTHIA THERMAL SPA

Frequent Sanit isat ion

High-standard cleaning products

Reservations required to control crowds

Employee PPE and training

SP

A F

AC

ILIT

Y

MIRAGGIO SUPREME

STANDARDS

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KID

S'

CL

UB

FREQUENT DISINFECTION

4-12 year-old children | Free of charge

WIDE OUTDOOR SPACES

Operation with reduced capacity

More outdoor activities for children

ANIMATRONICS PARK

Safe amusement for children oudoors

MIRAGGIO SUPREME

STANDARDS

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MIRAGGIO

APPLICATION

FREE DOWNLOAD

MIRAGGIO SUPREME

STANDARDS

Use our App

to contact us

to view all info related to your stay

to browse our menus

to order SPA services

and to do so much more...

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QUALITY DEPARTMENT

[email protected]

FRONT OFFICE

[email protected]

Dial 99

DOCTOR

Dial 497

MEET

THE TEAM

COVID-19

RESPONSE

TEAM

MIRAGGIO SUPREME

STANDARDS

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hashtag

#mymiraggio& see your photo featuring our social media!

Follow us

#miraggiothermalspato v iew al l posts

MIRAGGIO SUPREME

STANDARDS

https://www.miraggio.gr/en/covid-19

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MIRAGGIO SUPREME

STANDARDS

T H E R E - O P E N I N G CO N C E P T

Miraggio Thermal Spa Resort

Health & Safety Protocol