Ministry of Trade and Industry (MTI) Singapore Online Application

MINISTRY OF TRADE AND INDUSTRY 1

Ministry of Trade and Industry (MTI)Ministry of Trade and Industry (MTI)SingaporeSingapore

Online Application System for Integrated Services (OASIS)

Presented by: Kenneth SimPresented by: Kenneth SimSenior Assistant Director, Enterprise DivisionSenior Assistant Director, Enterprise Division

Application of InfoComm Technology (ICT) in Government: E-Government


Presentation OutlinePresentation Outline

•• OASIS Project ObjectiveOASIS Project Objective

•• Value and Benefits of OASISValue and Benefits of OASIS

•• The OASIS JourneyThe OASIS Journey

•• Critical Success Factors of OASIS and TakeawaysCritical Success Factors of OASIS and Takeaways


OASIS Project ObjectiveOASIS Project ObjectiveVisionVision

OASIS is to foster pro-enterprise environment by making Singapore the best place to start a business.

To make the application of business licences efficient, more affordable and hassle-free.

Scope

Government-wide review of all start-up licences, involving more than 30 government agencies

ObjectiveObjective


The OASIS Story The OASIS Story

Government Government AgencyAgency





Business Business

Before: One Confused and Frustrated Business, Many Silo AgenciesBefore: One Confused and Frustrated Business, Many Silo Agencies


Different Government Different Government AgenciesAgencies

BusinessBusiness

The OASIS StoryThe OASIS StoryAfter: Networked Government supported by Multiple AgenciesAfter: Networked Government supported by Multiple Agencies


Value and Benefits of OASIS ProjectValue and Benefits of OASIS Project

•• 24 by 7 One24 by 7 One--stop Shop for Business Licences stop Shop for Business Licences

•• Removal of Irrelevant and Obsolete Licences Removal of Irrelevant and Obsolete Licences

•• Reduction of Average Time Spent to apply for Licences from Reduction of Average Time Spent to apply for Licences from 5 hours to 1 hour or less5 hours to 1 hour or less

•• Reduction of Average Processing Time for Licences from 21 Reduction of Average Processing Time for Licences from 21 days to 8 daysdays to 8 days

•• Integrated Form (One Set of Application, One Consolidated Integrated Form (One Set of Application, One Consolidated Payment, Multiple Licences)Payment, Multiple Licences)


•• Online Integrated Application: 69 Online Integrated Application: 69 Licences from 19 AgenciesLicences from 19 Agencies

•• 80% of Startup Businesses can be 80% of Startup Businesses can be served by OASIS served by OASIS

•• More than 8,000 Businesses served More than 8,000 Businesses served since launch in Jan 04 since launch in Jan 04

•• More than 85% Positive User FeedbackMore than 85% Positive User Feedback

•• Cost Savings to Businesses: Approx. Cost Savings to Businesses: Approx. US$ 6.8 million since launchUS$ 6.8 million since launch

•• Cost Savings to Government: Approx. Cost Savings to Government: Approx. US$ 1 million since launchUS$ 1 million since launch

Estimated Cost Savings of OASIS ProjectEstimated Cost Savings of OASIS Project


Reviewing of Licensing Policies throughout the Reviewing of Licensing Policies throughout the Singapore GovernmentSingapore Government

The OASIS Journey The OASIS Journey –– Stage 1Stage 1

•• Validate Need for Licence and Licence RenewalValidate Need for Licence and Licence Renewal

•• Reduce Compliance CostsReduce Compliance Costs-- More Flexible Licensing Regime More Flexible Licensing Regime -- Review Licence Fees Review Licence Fees


Sample Outcomes ofSample Outcomes of Licence Fees Review Licence Fees Review

More than US$1,200

US$720 to US$21,000 (Depending on Company Size)

Before OASIS

US$480 (Average)

US$180 (Flat Fee)

After OASIS

Liquor Licence

Singapore Police Force

Company Incorporation

Accounting and Corporate Regulatory Authority

LicenceAgency



ReRe--engineering and Streamlining of Processes to be engineering and Streamlining of Processes to be CustomerCustomer--CentricCentric


•• Streamline Internal Approval Processes to Expedite Time Streamline Internal Approval Processes to Expedite Time to Market for Businessesto Market for Businesses-- Flatten Approval LevelsFlatten Approval Levels-- Remove Redundant StepsRemove Redundant Steps

•• Identify and Request for Only Critical Information Identify and Request for Only Critical Information

•• Assess and Leverage Technology for Integrated andAssess and Leverage Technology for Integrated andConcurrent ProcessingConcurrent Processing


Sample Outcomes of ReSample Outcomes of Re--engineered and Streamlined Processes engineered and Streamlined Processes

>95%15 minutes3 DaysEmployer Registration

Central Provident Fund Board

>70%2 Days7 DaysTelecommunication Dealers Licence

Infocomm Development Authority of Singapore

7 Days

4 Days

2 Hours

Processing Time After OASIS(Average)

50%

>70%

95%

Reduction(%)

14 DaysApproval for Change of Trade

Housing and Development Board

14 DaysAnimal Exhibition Licence

Agri-Food & Veterinary Authority of Singapore

5 DaysCompany Incorporation

Accounting and Corporate Regulatory Authority

Processing TimeBefore OASIS(Average)

LicenceAgency



Creating Online OneCreating Online One--Stop Licence Application Stop Licence Application Channel (Channel (Application of InfoComm Technology)Application of InfoComm Technology)


•• Aggregate All Licences OnlineAggregate All Licences Online

•• Facilitate Integrated Application for Multiple Licences Facilitate Integrated Application for Multiple Licences

•• Leverage on Central Databases to Verify Information Leverage on Central Databases to Verify Information

•• Enable Concurrent Processing by Government AgenciesEnable Concurrent Processing by Government Agencies

•• Allow One Consolidated Online PaymentAllow One Consolidated Online Payment


•• Common Vision of Common Vision of ““Many Agencies, One GovernmentMany Agencies, One Government””

•• WinWin--win Value Proposition for Businesses and Agencieswin Value Proposition for Businesses and Agencies

•• Support from AgenciesSupport from Agencies’’ Senior ManagementSenior Management

•• Effective Governance Structure for ImplementationEffective Governance Structure for Implementation

•• Shared Key Performance Indicators (Shared Key Performance Indicators (KPIsKPIs))

•• Open and Regular Communications among AgenciesOpen and Regular Communications among Agencies

Critical Success Factors of OASIS ProjectCritical Success Factors of OASIS Project


•• Not About Transferring Bureaucracy OnlineNot About Transferring Bureaucracy Online

ButBut

•• Developing Holistic ProDeveloping Holistic Pro--business Solutions:business Solutions:-- Reduce Licence Regulatory Burden through Reduce Licence Regulatory Burden through GovernmentGovernment--wide Reviewwide Review

-- Faster Time to Market for Businesses through Faster Time to Market for Businesses through Process ReProcess Re--engineeringengineering

-- 24 by 7 One Stop Shop for Business Licences through 24 by 7 One Stop Shop for Business Licences through InfoComm Technology DeliveryInfoComm Technology Delivery

Key Takeaways from the OASIS ExperienceKey Takeaways from the OASIS Experience


Thank You!Thank You!

Ministry of Trade and Industry (MTI) Singapore Online Application

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