Enterprise AI Solution Company

MindsLab Inc.

2017-02-16

Key Tech: Speech to Text, Text Analytics, ChatBot and Big Data

Founded: January, 2014

Fund Raised : US$ 5M

Sales Revenue: US$ 2.1M in 2016 Metrics: 1,000% growth YOY since 2015

Key product : MindsVOC (Voice of Customer)

Virtual Assistant using ChatBot

Key Customers: LG Electronics Samsung non-life Insurance Samsung Electronics America

Locations: South Korea(50), Silicon Valley(1), New York(3)

Forbes Asia : 10 South Korean Startups Breaking Out in 2017

AI: MindsLab

MindsLab Inc.

Problem

:

Manually

Transcribed &

Summarized

Takes Long Time

to Report

False Alarm

for Risk Detection

Miss Customer

Complaints

Impossible to efficiently analyze high volumes of customer

interactions in customer service center

Customer expressed his feeling and needs in many different ways but call agent only

notated from his perspective. (Samsung Case; Apr 01,2015)

Solution: MindsVOC distills the Voice of Customers

I do apologize for the

inconvenience

How may I assist you

today?

And I just wanna make a

quick…

Agent Customer

Let me just double

check here

I’ve already talked to 3

people and waited too

long. It’s very annoying.

Automatic Transcription &

Summarization of All the Calls

with High Accuracy of STT

Real-time Detection &

Risk Reporting

Using Dashboard

Capture Real Sentiment of

Customer using

Deep Learning Tech.

Provide Accurate

Context of Customer Voice

and Reduce False Alarm

Um… My washer was

smoking yesterday and

it’s not working anymore.

The Process of Minds VOC

Internal VOC

Call Center

Chat

e-mail

bulletin board

External VOC

Social

Network

Internet

Speech to

Text (Voice

Recognition)

Text Analytics

Data Mining NLP

Categorization

Detection

Dashboard

MINDs VOC

(Global Electronics Co. Case)

The end to end solution that analyzes the omni-channel

voice of customers

Benefits – Global Electronics Company case

“We can hear customer voice with more accuracy based on powerful STT engine and state of the art call recording module” - 86% STT accuracy

Extended monitoring channels so that we can hear the customer voice from anywhere, anytime. - Call 25K, Chat 5K, Email 0.6K, Internet 10K

More accurately classify and detect Risks based on the voices of various

customers - 97% PL detection Accuracy

Based on a strong and very fast natural language search engine, anyone can easily find and listen to the keyword they want

Detect Product Liability & Potential Claim Calls

Detect

Abnormal Counselling

Detect

Failed Services

Assess

Product Reputation

Customer Experience Dep. Call Center Dep.

Field Service Dep. Sales & Marketing Dep.

Our Future Plan

Grow MindsLab in

US Market

The leader of VOC

Solution in Korea Business Growth

Preparation for VOC Solution Focus on VOC Solution &

Preparation for Virtual Assistant

Focus on

Virtual Assistant Solutions

2018 2017 2016

VOC Market Leader

In Korea ($1.6M)

>30% Market Share

Successfully Launched

VOC Solution in US ($0.5M)

Earn More Revenues

From VOC Solution

(Target : $ 10M)

Successful Launch

Virtual Assistant Solutions

(Target : $ 2M)

Earn More Revenues from

Virtual Assistant Solutions

(Target : $ 10M)

Consistent Revenue

from VOC

(Target : $ 30M a Year)

http://mindslab.ai

Taejoon Yoo CEO

PWC Consulting

Seoul National Univ.

Yigyu Hwang CTO

Linguistic intelligence Ctr.

PhD. Jeonbuk Ntnl. Univ.

Hoon Paek

Vision Intelligence Center

PhD. Seoul Ntnl. Univ.

Yunmook Park

Smart Machine Center

PhD. Korea Univ.

Dongsu Kim

B2B Business

Seoul National Univ.

Misun Park

Machine Learning Ctr.

Seoul National Univ.

Seongjun Park CFO

Seoul National Univ.

Our Team

Gihyun Yoon CPO

Platform Development

Seoul National Univ.

Copyright © 2016 Minds Lab. All rights reserved

Dasan Tower 6F, 49 DaewangpangyoRo, BundangGu Seongnam City, GyeonggiDo, Korea T.031-625-4340 F.031-625-4119 | www.mindslab.ai www.mindsinsight.co.kr

No part of this publication may be circulated, quoted, or reproduced for distribution outside the client organization without prior written approval.

Thank you