©2009 | Commercial in Confidence | Proprietary to Mincom

MUG Online MeetingJanuary 2011

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• MUG Plans for 2011 – Our Objective: Connecting Mincom Users• David Hartley, Arch Coal

• Best Practices: Ellipse Job Estimating and Packaging for Maintenance• Tim Greenhalgh, Nashville Electric Services

• Results from the Mincom Online User Community Survey• Michael Kopp, Mincom

Agenda

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©2009 | Commercial in Confidence | Proprietary to Mincom

MUG Plans for 2011David Hartley, Arch Coal

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©2009 | Commercial in Confidence | Proprietary to Mincom

Best Practices: Ellipse Job Estimating and Packaging for MaintenanceTim Greenhalgh, NES

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©2009 | Commercial in Confidence | Proprietary to Mincom

Online User Community SurveyMichael Kopp, Mincom Global Marketing

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• Objective• Determine required features and desired user experience for

online user group community• Survey open mid November to end of December• 158 Respondents Worldwide

• Responses by Industry• NAM: Mining and Transportation• Global: Mining, Energy, Transportation, Defense

Online Community Survey

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Importance of Online Community

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7%

29%

50%

14%

Not important

Nice to have, not essen-tial

Important

Very important

* NAM Respondents

Online Community Objectives

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A central site for online user meetings and webinars

Working with Mincom on product development

Learning about Mincom solutions

Accessing and participating in a user-driven knowledge base

Communicating with other users

Sharing best practices

Very importantSomewhat importantNot important

* NAM Respondents

Useful Online Community Features

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Access from mobile devices

RSS notifications

Chat functionality

Ability to view content by industry/function stream

Online solution videos

Online web meetings and presentations

Email notifications

Online discussion boards

Ability to comment on requests for product development

Very UsefulSomewhat UsefulNot Useful

Topics of Interest

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PAS 55

Managing exploration costs

ESS Employee Self Service

Geospatial Gateways (GIS)

Field enablement and mobility

HR/Payroll

Finance

Labour costing best practices

Mincom product roadmaps

Work planning and optimisation

Contracts & Procurement

MER Reporting – reporting strategy

Mincom development input process

Very interested

Somewhat interested

Not interested

* NAM Respondents

How Often Would You Contribute…

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Presentations and case studies

Documentation

Your company profile and case study

Training tools

Your company development and upgrade plans

User 'how to' tips and tricks

Mincom solution development suggestions

Your company deployment information and modules in use

RegularlyOccasionallyNever

* NAM Respondents

How Often Face-to-Face Meetings?

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7.1% 7.1%

21.4%

64.3%

4 times per year3 times per yearTwice a yearOnce a year

* NAM Respondents

How Would You Participate?

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Participate in physical meetings only

Don't want to participate in user community

Participate in the online user community management committee

Add content to the online community website

Be an advocate for use of the online community at your company

Represent your company on your local user group committee

Participate in meetings and visit the online community website

Visit the online community website

0% 10% 20% 30% 40% 50% 60% 70% 80%

0%7% 29%

43%43%

43% 71%

79%

* NAM Respondents

Willing to Present Case Study?

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14.3%

85.7% Yes No

* NAM Respondents

• Develop a regular monthly schedule for the user group meetings• Archive the online webinars• Have a page on the community website for the latest events or

announcements in chronological order so we can go there directly to see what's happening by date order

• Have face-to-face meetings at an annual user conference

Your Comments

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• Based on your input• In late alpha testing of new online community!• To be announced and launched in February

• Never too late to send comments or questions• Michael.Kopp@mincom.com• CC: Mandy.Hawks@mincom.com

Stay Tuned

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