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UNDERSTANDING & MANAGING MILLENNIALS IN YOUR AGENCY
Bridging the Gap
Presented to:Eastern Michigan University
School of Police Staff & Command
Mary SclabassiChief of PoliceCity of Taylor
August 25, 2016
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• 22 years with TPD• Bachelor’s Degree in Communications,
Wayne State University• Masters Degree in Criminal Justice,
University of Detroit-Mercy• Northwestern School of Police Staff &
Command, 2005• Appointed Chief of Police in 2012
About Me . . .2
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•Typically spans 20 years
•A shared, common experience
•Events, trends and technology
What Defines a Generation?3
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• THE GREATEST GENERATION
• THE BABY BOOMERS
• GENERATION X
• THE MILLENNIALS
The Current Generations4
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Other Names Silent GenerationRadio BabiesGreatest Generation
Birth Years Prior to 1945
Current Age 67+
Influences WWIIKorean WarGreat Depression
Family Traditional nuclear
Technology Adapted
Value Family/Community
Education A dream
Traditionalists5
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Other Names Boomers“Me” GenerationVietnam Generation
Birth Years 1946-1964
Current Age 48-66
Influences Civil RightsVietnamCold War
Family Disintegrating
Technology Acquired
Value Success
Education A birthright
Baby Boomers6
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Other Names Post BoomersBaby Busters13th Generation
Birth Years 1965-1980
Current Age 33-47
Influences WatergateDivorced ParentsY2K
Family Dual income families
Technology Assimilated
Value Time
Education A way to get there
Generation X7
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Other Names Generation YEcho BoomersFacebook Generation
Birth Years 1981-2000
Current Age 12-32
Influences 9/11Columbine/VA TechRecession
Family Blended families
Technology Integral
Value Individuality
Education An incredible expense
Millennials8
We will focus on this group
They are 102 million strong and expected to be the largest generation in history. They have yet to make their full impact on the law enforcement workplace. This means LE executives should be preparing now.
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“My Generation Sucks”9
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Question???10
What do you think are going to be the biggest issues facing police executives with the new millennial generation?
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Question???11
How would you address it within your agency?
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DISCUSSION:
WHAT DIFFERENCES ARE YOU SEEING IN NEWER OFFICERS FROM WHEN YOU CAME ON THE FORCE?
Millennials:The Incoming Generation
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Millennials in the Workplace13
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THERE ARE 3 AREAS OF THIS GENERATION THAT PROACTIVE
MANAGEMENT MUST UNDERSTAND:
• TECHNOLOGY
• EDUCATION
• SOCIAL INTERACTIONS
Millennials:The Incoming Generation
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• They were raised in a technological world
• Some in LE are still behind in using technology
• Expect them to be quick to learn new technology
• Millennials do not use newspapers
Millennials & Technology15
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• In general, they have more education than older generations—especially women millennials
• Officers with higher education can be more resourceful and creative with problem solving
Millennials & Education16
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• More integrated with minorities & LGBT communities
• Millennials have an expectation of equality, assumptions of promotions, and expect to move on from their jobs within five (5) years
• Most importantly, millennials may not have the necessary people skills to immediately make them an effective officer and communicator
Millennials & Social Interaction17
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What Shaped Millennials?
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SHAPED—not STOPPED—BY TRAGEDY
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Family & School Influences20
“Parents were often very supportive and protective. Schools created character and values-driven curricula to enhance the civility and ethics“
The Police Chief, 2005
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6 Insights into Millennials
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They’re confident in their ability to find and use information they need
#1 They’re High Tech22
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These are the children of “Helicopter Parents”, and continued parental hovering
is perfectly normal
#2 Overly Connected to Parents23
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They feel entitled—Some even say narcissistic
#3 Self Promotional & Cocky24
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Company loyalty, settling into a life-long career, or enduring an unsatisfying work environment for too long are foreign to
many millennials
#4 Restless “Job Hoppers”25
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They have received praise and reward just for showing up
#5 They’re the Trophy Generation26
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Many of the millennials seem unwilling to wait and “pay their dues”
#6 Seem unwilling to Pay Their Dues27
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8 Ways to Engage Millenialsinto Your Ranks
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Millennials in the Workplace29
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#1 Nurture Their Techno Expertise30
Applaud and nurture their techno expertise, ability to “multitask,” and easy portability
between the real and cyber world
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#1 Nurture Their Techno Expertise31
The first true wide scale law enforcement application of millennials and modern technology was the Boston Marathon
Bombing.
Travis Yates“The Police Officer Idiot’s Guide to Dealing with Millennials” (2016)
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#2 Learn from THEM32
Rookies are told to watch, learn and listen. This isn’t going to work with this group
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our biggest challenge in dealing with
millennials is going to be our own
willingness to change
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#3 Give them Feedback34
They are going to ask you how they’re doing
ALOT.
Help them build confidence. P.D.’s are now revisiting mentoring programs
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#4 Understand Their Outside Life35
Look at their desire for a life outside of the Department as a benefit not a negative, while inviting their family & friends into
their “police family”
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#5 Give Them Responsibility36
“Real” responsibility. Recognize that this is a generation used to being kept busy, with a
high capacity for activity
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#6 Consider Their Objections37
Listen to their challenges to the status quo
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#7 Collaborate38
Provide chances for them to work collaboratively
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#8 Teach Them Humility39
Teach them that the days of easy praise and quick reward are over
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• RECRUITMENT STRATEGIES
• TRAINING STRATEGIES
• SUPERVISION STRATEGIES
• RETENTION STRATEGIES
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The “ME” Generation and Future of Policing
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Recruiting a New Generation41
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Recruitment Strategies42
Recruiting good candidates will be a challenge. Some researchers say millennials can make excellent police candidates
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Recruitment Strategies43
Three Ways to Improve Millennial Recruitment
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Recruitment Strategies44
#1 Re-Engage with Their Generation
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Recruitment Strategies46
Most high school & college students have little or no positive contact with the police unless they had a school resource officer in their buildings.
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Recruitment Strategies47
• Negative interactions quickly escalate due to social media.
• LE agencies can combat that by making sure to promote any/all positive stories.
• Ramp up agencies social media skills.
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Be Creative48
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Recruitment Strategies49
• Don’t forget personal one-on-one communication balanced with social media.
• When recruiting—don’t post everyday. It will become “white noise” to them and they’ll lose interest.
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Recruitment Strategies50
• Trying to engage with this generation may seem like pandering—but we have to do it. . .
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Recruitment Strategies51
# 2 Competitive Pay & Benefits
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Recruitment Strategies52
• This is the hardest to accomplish• Make sure benefits are clear• They are looking for most money they
can get. • They are interviewing us, as much as we
are interviewing them.• Bonuses
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Recruitment Strategies53
#3 Technology Engages Them
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Recruitment Strategies54
• Millennials and eventually Generation Z (2000-Present) are tied to technology in a major way.
• Having up-to-date technology and equipment in your agency will be selling point.
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Recruitment Strategies55
Contact & Notification: This generation doesn’t use the mail or newspapers
Screening: Shaping test and interview questions maybe an important way to capture where the recruit stands on the millennial spectrum
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Training Strategies56
A study from the University of North Carolina-Charlotte, says new millennial officers have high ethical standards and are willing to work hard. They are trainable, but not in the way that older officers understand.
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Training Strategies57
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FIELD TRAINING PROGRAMS
Agencies should fine tune FTO programs to accommodate millennials’ learning style.
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Supervision Strategies59
• Provide lots of supervision and structure
• Help them raise expectations of themselves. They want to be “led” not “managed”
• Stay connected to the front lines.
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Retention Strategies60
If police executives want to retain officers, they may have to accept that they are hiring a new recruit for the profession—and not necessarily their agencies.
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Retention Strategies61
To retain millennial officers, some departments have offered:
• Scheduling flexibility• Opportunities for training & specialization
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Good News for Law Enforcement62
Not every millennial candidate will display all the traits we’ve discussed today. A Pew Research Study shows that millennials are attracted to “progressive” and “liberal” causes—traits that may be more conducive to social work than public order.
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Final Thoughts . . .63
Regardless of what challenges new cohorts bring to policing, it will be crucial for veteran officers to teach them that no individual officer is so special, but it is what we do that is special . . .
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In Every Generation there are Sheepdogs . . .64
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My Contact Info:65
If I can ever be of assistance please contact me at:
Chief Mary Sclabassi
Taylor Police Department
Email: [email protected]
Cell: 734-748-4792
Office: 734-374-1531
Facebook & LinkedIn: Mary Sclabassi