Mike Work in a Business Environment Week 3
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Transcript of Mike Work in a Business Environment Week 3
Job roles
Job 1 Job 2 Job 3
Job title Nurse Care Assistant Domestic Support Workers
Purpose of the job
Over all care to residents
Staff Staff
Tasks required Manage and supervise the facility and take care or residents well-being.
Assisting in physical care to the resident. Reports to the nurse.
Providing care that encompasses the whole person and their social, cultural and individuality
Organisational hierarchy
Reports to the Clinical Nurse Manager
Reports to the supervisor / nurse
Reports to the supervisor / nurse
Authority Give medications to patient
Assisting in feeding, bathing, transferring.
Assisting in their social, cultural growth
Supervisory requirements
Supervise care assistants
N/A N/A
Working conditions
8 hrs shift have a two 15 min break and a lunch break
Provided with uniform and shoes
8 hrs shift have a two 15 min break and a lunch break
8 hrs shift have a two 15 min break and a lunch break
Equipment used/physical requirements
Blood pressure, medication cart
Lifters, wheel chairs
Social game materials
Qualifications required
Permanent Resident / Citizen / Holder of valid working visa / APHRA registered
Current work rights / Certificate 3 in Aged Care
Current work rights / Certificate in Community Care
Work/life priorities worksheet
Urgent Not urgentIm
port
ant
Not
impo
rtan
t
Personal development plan for achieving work/life balanceFollowing the PLAN approach write at least one career and one personal ambition, goal, priority and non-negotiable.
PLAN Career Personal
Priority
Ambition
Non-negotiable
Journal
Date Task Project Duration Issues
Work plan
Goal:
Project Priority Task Resources Date due % Complete
Duration (actual)
Corrective action
1 st Studies diploma of business finish term 8
Computer, Internet, Travel exp
6 weeks in a term 80% 4 hrs a day
4 days a week
If I get sick I have to take rest and will catch up
2 nd Permanent student visa work
Food, Travel expenses
21/10/15 60% 20 hrs a week
If I cant get to work call the supervisor immediately so that I can have a good record
3 rd Permanent Residency Attend college Pass the eligibility to be a permanent resident
21/10/17 5% College 20 hrs a week
Make up class if I miss some classes.
Make sure passport and visa is up to date.
Appendices – Task 3
Appendix 1 - Organisational chart
Name/Title Ext. Mobile Status
Bob Jenkins - General Manager x1111 0411 111 111
Sid Gilmour – Accountant x2222 0422 222 222
David Barrett – Purchasing Officer x3333 0433 333 333
Nick Waters – Manufacturing Manager x4444 0444 444 444
James Page – Warehouse Manager X5555 0555 555 555
In – In and can be contacted
DND – Do not Disturb, In a meeting
Off-site – Working but at another location (available on mobile)
Work effectively in a business environment - BSBIND201A Modified © 2013 Innovation and Business Industry Skills Council Ltd, Version 2, 2014
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Appendix 2 – Telephone policy and procedure
Policy
We receive calls from many of our customers and colleagues. We take pride in ensuring that every interaction is professional, courteous and helpful.
Good telephone manner and message taking procedures are essential for ensuring that our customers receive the service that they deserve.
It is the responsibility of all employees to follow the telephone policy and procedure.
Procedures
When answering the phone, you must:
answer all incoming telephone calls by the third ring calls to the general telephone number will be answered by reception and transferred to
the relevant extension as necessary.
Call situation Phrases to use
Answer the call before the third ring and greet the caller:
Good morning/afternoon.
May I help you?
Transferring calls to extension:
(Repeat the name of the person wanted.) One moment please.
If the extension is busy:(Name’s) extension is busy at the moment. Would you like to hold or may I take a message?
If the person is unavailable:(Name) is not available at the moment. May I take a message?
If the person is off-site:(Name) is not on-site at the moment but they are available on their mobile phone, would you like that number?
When taking messages, record:
Who they want to speak to Full name of caller Date and time of call Contact number Other information as specified by the caller
Ask the customer if there is anything else that you can help them
Is there anything else I can help you with today?
Work effectively in a business environment - BSBIND201A Modified © 2013 Innovation and Business Industry Skills Council Ltd, Version 2, 2014
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with
End the call Thank you for calling. Good-bye.
Send an email to the person in question
Subject: Message from <Name of caller>, <Date> <Time>
Hi <Name>
Please call <Name of caller> <Phone number>.
<Include other information as specified>
Regards
<Your Name>
Work effectively in a business environment - BSBIND201A Modified © 2013 Innovation and Business Industry Skills Council Ltd, Version 2, 2014
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Appendix 3 – Postal mail policy and procedure
Policy
In order for mail to reach the correct person in a timely manner, it is essential that postal mail
sorting and forwarding procedures are followed.
Procedure (postal mail)
1. Check the mailbox daily at 10am.
2. Open all mail.
3. Sort mail into in-trays by:
a. Manager
b. Sales
c. Accounting/purchasing
d. Human resources
e. Customer service (customer complaints)
f. To be filed (include newsletters, pricelist and product information).
4. Confidential information must be delivered directly to the person specified.
5. High priority items must be marked urgent and delivered directly to the
person/department in question.
Work effectively in a business environment - BSBIND201A Modified © 2013 Innovation and Business Industry Skills Council Ltd, Version 2, 2014
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Appendix 4 – Email policy and procedure
Policy
In order for email to reach the correct person in a timely manner, it is essential that email
sorting and forwarding procedires are followed.
Procedure (email)
1. Check email three times daily
2. Read all mail
3. Forward email to:
Manager
Sales
Accounting/purchasing
Human resources
4. When you forward the email, identify the appropriate person’s name from the conmtact
list, and provide some explanation of the email.
Dear <Recipient>,
Please find attached <summary of message>,
Regards
<Your name>
5. High priority items must be marked urgent and delivered directly to the
person/department in question.
Work effectively in a business environment - BSBIND201A Modified © 2013 Innovation and Business Industry Skills Council Ltd, Version 2, 2014
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