UPS: Making Brown a Popular Choice For Shipping

Mike Melugin

Making Brown a Popular Choice for Shipping

A look at the Air Delivery and Freight Industry

An overview of the major companies in the industry

A more detailed examination of one of these, UPS

A look to what technologies they currently use

Recommendation for improvement

Making Brown a Popular Choice for Shipping

Making Brown a Popular Choice for Shipping

UPS

DHL

FedEx

“The Big Three”

Making Brown a Popular Choice for Shipping

Making Brown a Popular Choice for Shipping

UPS’ Business Model: Responsible Efficiency

“ — is built on a single, highly integrated network structure. We believe this model is the most efficient, cost effective, environmentally responsible and profitable in the industry. (UPS Sustainability Report 2002)

Making Brown a Popular Choice for Shipping

UPS’ Key Technologies:

DIAD - Delivery Information Acquisition Devices

PLD - Package Level Detail

ISPS - International Shipments Processing System

Making Brown a Popular Choice for Shipping

The Success of UPS:

Attributable to far reaching outlook

Quick adoption and indoctrination of new technologies

With an emphasis on employee and customer retention

Making Brown a Popular Choice for Shipping

Recommendation for how UPS can improve in the future

Launch initiative for improving driver/customer relationship

Multiple Limited Market Trials of different tiers of improvement

Then cost/benefit analysis of most effective

and Implementation of on large scale