Mike Bell - “The Distinction between Visible and Hidden Processes is Critical in Selecting Your...
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Transcript of Mike Bell - “The Distinction between Visible and Hidden Processes is Critical in Selecting Your...
![Page 1: Mike Bell - “The Distinction between Visible and Hidden Processes is Critical in Selecting Your Improvement Programme”](https://reader031.fdocuments.in/reader031/viewer/2022032503/55c0cba3bb61ebeb7e8b472d/html5/thumbnails/1.jpg)
Selecting Your Improvement Programme
Dr Mike BellSimple Improvement Ltd.
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Can you see what is wrong?
The Shadow Board
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Can you see what is wrong here?
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What is Continuous Improvement?
Daily Problem Solving – every process, every person, every day
Step by Step
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3 Key Questions
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Sardinia and PDSA
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My Journey through the Methods
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How PPI Works
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Comparison of Improvement MethodsProgramme PPI Six Sigma Lean
Focus Problem Solving Variation Reduction Waste Elimination
Ease of Implementation Easy Difficult Difficult
Commitment Small Steps Medium Total
Time to Internalise
2 Months 2 Years 5 Years
Lead by Existing Employees
Black Belt Statisticians Lean Sensei
Leadership Involvement
Steering Committee
Low(Run by Black Belts)
Total – Leaders are the Coaches
Origins US Navy Teams Motorola Toyota
Best for Service & Admin (Hidden Processes)
Very High Volume Manufacture
Assembly Manufacturing
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Force Fitting
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The 7 Wastes
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COPED Wastes
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Select Your CI Method
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Hidden Processes tend to be Complex
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Who Drives the Improvements?
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Blending Different Methods
Hidden Processes&
Complex Work
Visible Processes&
Simple Work
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Which Method?1. Contact Centre handling calls
for an insurance company
2. An equipment manufacturer
3. A high volume injection
moulding company
4. Local government
5. Hospital
6. A university
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Aston APEX Implementation
People trained by Jul 2014Executive – leadership and overviewProcess Managers – 6Facilitators – 6Team members – 40-50
APExembedded & self sufficient
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Feedback from Project Teams 1&2
Positives• Simple tools and methods that anyone can use
• Liked the structure of the 8-Step Method
• Great benefits working in cross functional teams
• Worthwhile projects, good outcomes
Opportunities for Improvement• Need much more notice prior to start
• Good problem statement = Good project
• Tailor training manual to Aston University
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Support Options
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Selecting Your Improvement Programme
www.simpleimprovement.co.uk