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Migrationfrom HP OV Service Desk

to OMNITRACKER

Process specific

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Migration – Why?

HP’s unclear product evolution strategy for HP OV ServiceDeskand …

HP OV SD’s complex release update mechanisms

HP OV SD requires time-consuming re-customization with every new release

OMNITRACKER offers contractually guaranteed release compatibility

High Total Cost of Ownership of HP’s tool

HP OV SD means higher package prices and higher operational costs -external programmers have to be employed to do modifications

OMNITRACKER allows simple configuration:modifications can be done by an in-house administrator without programming skills

HP OV SD’s lack of process integration options

Other processes related to ITSM processes cannot be integrated with HP OV SD -several different tools must be used

OMNITRACKER provides a suite of process templates for integration: Project Management, Stock & Order Management, Requirements Management, …

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What do you gain with OMNITRACKER?

Customized process templates still compatible with new releases –contractually agreed

Many more end user options(views, filters, activities,…)

Far more efficient working

Consistent and easy integration with other business processes

Reduction of the costs of customizing and extending process templates due to more powerful configuration features

Reduction of license and maintenance costs

Customers influence OMNITRACKER roadmap through Change Request Rating

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Easy migration, more features

Componentsto migrate OMNITRACKER compared with HP OV SD …

Objects has the same objects (and many more)

Fields has most of the fields (and supports more field types)

All data has sophisticated database import mechanisms

Rules has actions corresponding to HP OV SD‘s rules (and more action types)

Scripts allows existing scripts to be adapted easily in the script editor

Forms has an intuitive forms editor that offers many more layout options

How does OMNITRACKER make migration easy?

See the details …

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Migration of Objects

Data structure mappingAll of HP OV SD objects already exist in OMNITRACKEROMNITRACKER provides more objects and processes

Object HP OV SD OMNITRACKER

Service Catalogue

Service Level

SLA, OLA, UC

CMDB (CI)

Incident

Problem

Activity —

Change

Post Implementation Review —

E-Mail

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Migration of Objects

Objekt HP OVSD OMNITRACKER

Release —Delta Release —Project Release —Known Error —Standard Solution —Knowledge Base —Task Type —TaskTime intervals —Work CalendarCountries —Organization, Cost CentersEmployeesLocation

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Migration of Objects

The majority of HP OV SD fields already exist in OMNITRACKERAdditional fields can easily be created using various field types

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Migration of Objects

OMNITRACKER has more field types

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Data Import

HP OV SD data migration is easy using the OMNITRACKER data import wizard

Default import options are:• ODBC data bases• LDAP Server• XML• MS Excel• MS Outlook• MDB• Inventory scanner• …

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Data Import

Table import via ODBCColumn aggregation of different tablesAction-based auto-calculations and checks

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Data Import

Dialogue-based field mapping to OMNITRACKER data baseWizard for additional actions

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Data Import

Data alignmentusing identifying fields

Attachment migration by VB script using OMNITRACKER API

OMNITRACKER Automation Interface is generic part of the platform

Attachments as file or hyperlink possible

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Migration of Rules

HP OV SD Rules = OMNITRACKER ActionsAdditional OMNITRACKER options:

Field content comparison per objectField content comparison per referenced objectField content comparison per object modification (before / after object modification)

HP OV SD

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Migration of Rules

Extended options in OMNITRACKER configuration dialogueContent modification of any field within an objectContent take-over of any field into any other field of same objectContent take-over of any field of a referenced object

HP OV SD

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Action Types

HP OV SD OMNITRACKER

Command Exec Action is equivalent to Execute command

Update Data less powerful than Modify Object

Data update from external system

less powerful than Execute VBScript

Send e-mail message less powerful than Send Email

Invoke COM Method

Push Mobile Client

Notify User

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Adaptation of Scripts

Scripts that were created by Web-API SD can easily be adapted using the OMNITRACKER script editor

The OMNITRACKER Automation Interface API can be used to make migration easier

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Forms Editor

OMNITRACKER’s intuitive forms editor provides many more options to arrange information on a formOMNITRACKER supports multiple forms per process (rule based)

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Views

OMNITRACKER provides more view options (several different calendar views, a timeline view, list views including grouped list views, …)

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How long does migration take?

The likely time expenditure is site-specificfor some parts of an installation:

Types of Data Estimated Effort (days)

Master & Base Data 2

Incidents 2

Problems 2

Changes 2

Activities 2

CMDB 4

Services 3

SLA, OLA, UC 3

Total 20

Web-API migrationReportingIntegration of 3rd party systems

The usual time expenditure from our experience:

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BranchOMNINET Customer Platform replaced by OMNITRACKER

HP replacement projects (selected)

Find out more: read the Case Studies

Raiffeisen Druckerei(Germany)

Süwag(Germany)

Alpha Group(Russia)

Nürnbg. Versicherungen(Germany)

HP Open View Service Desk

HP Open View Service Desk

HP Open View Service Desk

HP Peregrine

Industry(Printing)

Public Utility

Finance / Industry

Insurance

BTC(Germany) IT Services HP Open View Service Desk

BMS Consulting(Ukraine) HP Open View Service DeskIT Services

ProBusinessBank(Russia) HP Open View Service DeskFinance

ProminvestBank(Ukraine) HP Open View Service DeskFinance

Rolf Group(Russia) Automotive HP Open View Service Desk

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OMNINET GmbHD-90542 Eckentalsales@omninet.de – http://www.omninet.de

OMNINET Austria GmbHA-1010 Wiensales@omninet.at – http://www.omninet.at

OMNINET Technologies NV/SAB-3018 Leuvensales@omninet.be - http://www.omninet.be

OMNINET NederlandNL-2517 Den Haag sales@omninet.nl - http://www.omninet.nl

OMNINET RussiaRU-121099 Moscowsales@omninet.ru - http://www.omninet.ru

OMNINET GmbH (Schweiz)CH-3072 Ostermundigensales@omninet.ch - http://www.omninet.ch

OMNINET Software Solutions