HI Chance

Kangeun Lee

UX Prototyping

System Concept

UX Prototyping

System Name

HI Chance: Start with ‘Hello’

Smart phone app

Helps people make friends

Based on community of similar users

Target

People who have trouble making friends Shy, bad with communication, lacking self-confidence, etc.

Main target: Users in their 10’s Important stage of developing self-identity through friends

If people do not learn how to socialize during that time, it may become harder to form relationships with others when they get older.

Secondary target: Users in their 20’s~30’s

3 Big Goals for User

1. Know Self

To get to know others, it is necessary to know yourself well,

decide how you want others to get to know you, and learn

how to express yourself clearly.

Self Profile Self Diary

3 Big Goals for User

2. Know Others

It is easier to become friends with a person when you know

things about them, and you learn the fastest from direct

observation.

Friend’s ProfileDiary about

Friend

3 Big Goals for User

3. Ask for Help

The best advice for making friends comes from people who

have been in the same situation as the user. Other users of the

app are likely to be sympathetic and give advice or lend a hand.

Active

Messaging

Ask Bulletin

In Person (GPS)

Passive

Comments on

Diary Entries

(Users <->Community)

What it Does

Record things

about Self

Record things

about friends

Interact with

Other users

1. Log into Account 2. Menu Options

My Section

Keyword brings

up

list of users with

same

characteristics

Enter name

(anonymous),

age, likes,

dislikes,

personality,

Interest, etc.

3. Self Profile

My Section

4. Self Diary

User writes

diary about their

actions

and thoughts

each day. They

can express

themselves

through words,

pictures, music,

videos, and other

media.

Other users on

app can leave

comments. They

can understand

and sympathize

with the user

through asking

questions and

clarifying the

User’s meanings.

Friends Section

1. List of Potential Friends

User writes

profile and diary

for each

potential friend

and updates

each as they

observe and

interact with

that person.

2. Add friend to list

Create file for

friend under a

pseudonym.

Rule is to say

“Hello” to

them at least

once before

you can add

them.

Friends Section

3. Friend’s Profile

Keyword brings up list of users with same

characteristics (who you can

ask for advice). Keywords that are also on

your own profile are highlighted.

Enter name (pseudonym), age, likes, dislikes,

personality, interest,etc., and update as you

get to know them better.

Friends Section

4. Diary about Friend

Keep diary

about friend as

you observe and

interact with them.

The point is to not

only learn about

that person but

also to

consistently have

interactions with

them.

Other users on

app can leave

comments.

They can leave

encouragements

or suggestions for

advancing the

friendship, such as

conversation

topics, places to go

together, activities

to do together, etc.

Community Section

Access list of app users that main user has

friended. Can also browse other users’

profiles and friend them.

Locates nearest app users (both friended

and not friended) through GPS function.

Can leave questions or ask for

suggestions from general

community.

1. Menu Options

Community Section

Friended

users

Search

and

browse

users

2. Submenu 3. List of friended users

Can access all of users’

registered profiles and

diary entries (about

themselves and their

potential friends).

Can PM users and access

their GPS location if they

have GPS function on.

Can search users by

keywords (age, hobbies,

etc.)

Community Section

4. Locate Other Users

Can see which

users are near you

and message them,

asking them to

meet up so you can

ask for advice in

person or just get

to know the user

in real life.

5. Send Request to Meet Up (PM)

Community Section

6. Get Reply (PM) 7. Map with Meeting Place

Decide meeting

place and meet

up with other

user. Maps with

meeting place

are attachable.

Community Section

8. Drop an Ask

User can leave question or ask for suggestions

from the general app user community.

Both asker and answerer can leave answers in

various formats, such as GPS maps, images, videos,

etc.

Problems Solved

Loneliness of people in 21st century

Despite development of SNS and communication technology

People rarely 100% honest or open on SNS, form shallow

relationships online

Find them community of users who share same problem

and who they can be honest with (anonymously)

Better social problems like bullying, delinquency,

depression, and suicide

Design Vision and Emotional Goals

Friendliness: make users feel like they are not alone

Increase self-confidence and self-understanding of user

Encourage users to be brave and take first step in

interacting with others, otherwise nothing can start

Improve users’ understanding of other people

Improve social skills (better communication, perception of

emotions, etc.)

Persona

UX Prototyping

Persona

Cultural probe

UX Prototyping

Email Images

Email users 20 images and tell users to send back:

Images that they like (3)

Images that they don’t like (3)

Any 3 images of their choice (taken from outside the

probe package)

Users must give reason for each choice they made. Reason

can be any reason whatsoever, it does not have to be

logical.

Select and send during the first day of the week and repeat

process on the last day of the week. The two results will

then be compared.

Diary Assignment

Ask users to keep a daily journal on:

What they think about first thing in the morning when they

wake up.

What they think about during lunch.

What they think about before they go to bed at night.

Can also post supplementary images, videos, music files,

etc. to help explain.

Post contents on SNS and share them with at least one

offline person.

Recruiting Participants

7 to 8 People (Final)

Mainly teenagers who feel out of place in any way at

school or other community

Also recruit a few people in 20’s and 30’s

Recruit through online surveys on SNS. Choose around

15 people from surveys and send them email interviews

or personally interview those who are available offline.

After looking over the results, narrow down participants

to final 7 to 8 participants.

Scenario- Briefing

Participants should not spend more than 15 minutes per

day completing tasks, except for the first and last days,

when they also have the image assignment. On these two

days, the time spent should not be more than 30 minutes

per day.

Remind participants that there is no “logical answer” to

the activities and that they should just answer with what

occurs to them first.

Follow participants on SNS after friending them and

check their progress. If their image assignments are more

than three days late, contact participants.

Thank you!