Midnight Sun, Norway - RACT Midnight Sun... · Bentours has put together a special 16 day tour . to...

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Bentours has put together a special 16 day tour to the Land of the Midnight Sun Norway to witness the Northern Hemisphere during the summer solstice. The Midnight sun is a natural phenomenon that occurs during the summer months north of the Arctic Circle for the full 24 hours (weather permitting), from 12 June until 01 July. At North Cape, Norway, the northernmost point of Continental Europe this period is often extended. While the winter months of this region are stunning when blanketed in snow, the summer months promise majestic ords carpeted in luscious green grass surrounded by fields of local flowers and truly endless days of summer. St Petersburg is famous for its 'White-Nights' Festivals and spectacular fireworks (only on certain days) the sun does not set until after 10pm and the Twilight lasts almost all night Highlights of this outstanding tour include: • The services of a Bentours’ tour escort throughout the journey • Experience the languid summer days of St Petersburg, walking along its shaded avenues decorated with stunning marble statues and fountains of Peter and Paul Fortress • Visit the Tsar’s former Winter Palace, now the Hermitage Museum and see some of the world’s finest French Impressionait painting and a variety of impressive collections • Enjoy the White Night Festival in St Petersburg and a performance of the Mariinsky Ballet (an optional tour, subject to availability) • At night, stroll along St Petersburg’s boulevards and enjoy your first Midnight sun experience • Take a day tour to Tallinn-Estonia, and experience the open-air museum of Estonian country architecture • See the Drottningholm Palace, the private residence of the Royal Family in Stockholm • Visit the Viking Ship Museum in Oslo and Viglandsparken Sculpture Park • Toast the Midnight sun with sparkling wine over dinner at Honningsvag, the Northern most town in the world Midnight Sun, Norway RACT Travel | 1300 368 111 RACT Travel Pty Ltd ABN 45 144 538 803 Lic. No TAS025

Transcript of Midnight Sun, Norway - RACT Midnight Sun... · Bentours has put together a special 16 day tour . to...

Page 1: Midnight Sun, Norway - RACT Midnight Sun... · Bentours has put together a special 16 day tour . to the Land of the Midnight Sun Norway to witness the Northern Hemisphere during the

Bentours has put together a special 16 day tour to the Land of the Midnight Sun Norway to witness the Northern Hemisphere during the summer solstice.

The Midnight sun is a natural phenomenon that occurs during the summer months north of the Arctic Circle for the full 24 hours (weather permitting), from 12 June until 01 July. At North Cape, Norway, the northernmost point of Continental Europe this period is often extended.

While the winter months of this region are stunning when blanketed in snow, the summer months promise majestic fjords carpeted in luscious green grass surrounded by fields of local flowers and truly endless days of summer.

St Petersburg is famous for its 'White-Nights' Festivals and spectacular fireworks (only on certain days) the sun does not set until after 10pm and the Twilight lasts almost all night

Highlights of this outstanding tour include: • The services of a Bentours’ tour escort throughout the journey• Experience the languid summer days of St Petersburg, walking along its shaded avenues decorated with stunning marble statues and fountains of Peter and Paul Fortress• Visit the Tsar’s former Winter Palace, now the Hermitage Museum and see some of the world’s finest French Impressionait painting and a variety of impressive collections• Enjoy the White Night Festival in St Petersburg and a performance of the Mariinsky Ballet (an optional tour, subject to availability) • At night, stroll along St Petersburg’s boulevards and enjoy your first Midnight sun experience • Take a day tour to Tallinn-Estonia, and experience the open-air museum of Estonian country architecture• See the Drottningholm Palace, the private residence of the Royal Family in Stockholm• Visit the Viking Ship Museum in Oslo and Viglandsparken Sculpture Park• Toast the Midnight sun with sparkling wine over dinner at Honningsvag, the Northern most town in the world

Midnight Sun, Norway

RACT Travel | 1300 368 111RACT Travel Pty Ltd ABN 45 144 538 803 Lic. No TAS025

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Day 1: Friday 12 June 2015 Arrive St Petersburg,RussiaArrive at St Petersburg and make your own way to the hotel. Tonight meet with your tour guide and fellow guests and learn more about the exciting tour at our welcome dinner.

Meals Included: Welcome dinner

Overnight at Radisson Sonya Hotel **** (or similar) Room Category: Standard Room

Day 2: Saturday 13 June 2015 St PetersburgThis morning take a panoramic tour of St Petersburg, see highlights like the Peter and Paul Fortress, Winter Palace, St Isaac’s and Smolny Cathedrals, the superb Palaces and Mansions of Nevsky Prospektt

After the tour either return to our hotel for an afternoon at leisure, or stay in the city and experience the summer atmosphere. Make your own way back to the hotel for the evening.

Meals Included: Breakfast in hotel

Overnight at Radisson Sonya Hotel **** (or similar) Room Category: Standard Room

Day 3: Sunday 14 June 2015 St PetersburgVisit the Tsars’ former Winter Palace, which is now the Hermitage Museum. Take a morning guided tour through the museum’s extensive and varied collections, including some of the world’s finest galleries of French Impressionist paintings. Afternoon at leisure to continue exploring the Hermitage or other areas of interest.

Optional Excursion: This evening enjoy the Mariinsky Performance for the White Night Festival (subject to availability and performance). After the performance transfer back to the hotel by coach.

Meals Included: Breakfast in hotel

Overnight at Radisson Sonya Hotel **** (or similar) Room Category: Standard Room

Day 4: Monday 15 June 2015 St Petersburg – Helsinki, Finland After an early breakfast we transfer from the hotel to the train station for a train journey to Helsinki where you can relax and take in the countryside.

Arrive in Helsinki in the early afternoon and walk to your hotel which is across the road. This afternoon

we take a 2 hour guided city tour of Helsinki showing the historical centre, the Presidential Palace, City Hall, the Parliament Building, Finlandia Hall and the Opera House.

Time permitting, stop at the Sibelius Monument and the Temppeliaukio church. Return to the hotel after the tour, or perhaps make your own way back. Remainder of day and evening at leisure.

Meals Included: Breakfast in hotel

Overnight at Hotel Seurahuone Helsinki **** (or similar) Room Category: Standard Room

Day 5: Tuesday 16 June 2015 Day tour to Tallinn, EstoniaThis morning, transfer to Helsinki’s Pier and travel by Tallink Silja Line ferry to Tallinn. On arrival meet our local guide who will take us on a private guided coach and walking tour of Tallinn.

The tour begins with a scenic drive past Kadriorg Park and its Baroque Palace, together with a photo-stop at the Song Festival Grounds, a natural amphitheatre that can seat up to 300,000 music lovers.

See Tallinn’s old town and the open-air museum of Estonian country architecture. Disembark the coach at Tall Hermann Tower and walk up Toompea Hill to Palace Square to view the baroque Toompea Castle where the Estonian Parliament meets. Visit the Russian Orthodox Alexander Nevsky Cathedral, filled with golden icons and mosaics, and continue along Tallinn’s medieval cobblestone streets to visit the Gothic Dome Church also known as St. Mary’s Cathedral

During the tour, break for lunch at one of the many local cafes in the area (not included) Return to Helsinki early evening via the Tallink Silja Line ferry

Midnight Sun ExperienceSpecial departure 12 – 28 June 2015

Winter Palace, St Petersburg, Russia

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and while on board have a buffet dinner in one of their selected restaurants. On arrival at Helsinki pier, return to the hotel by coach. The remainder of the evening is at leisure.

Meals Included: Breakfast in hotel, buffet dinner on board the Tallink Silja Line ferry

Overnight at Hotel Seurahuone Helsinki **** (or similar) Room Category: Standard Room

Day 6: Wednesday 17 June 2015 Helsinki – Overnight Ferry – Stockholm, SwedenToday we have a leisurely day to explore Helsinki, visit the many museums or time for some shopping. Late this afternoon we transfer to the pier for an overnight ferry to Stockholm (Tallink Silja Line).

Meals Included: Breakfast in hotel, buffet dinner on board the Tallink Silja Line ferry

Overnight on board the Tallink Silja Line ferry Room Category: Outside Two Berth Cabin

Day 7: Thursday 18 June 2015 Stockholm After breakfast on board the ferry, arrive at Stockholm pier. We then take a 4 hour tour of the city. Visit the City Hall, wander through the narrow streets of the Old Town "Gamla Stan”. The tour ends at your hotel for check-in. Remainder of the afternoon and evening at leisure.

Meals Included: Breakfast on ferry

Overnight at Radisson Blu Waterfront Hotel **** (or similar) Room Category: Standard Room

Tallinn, Estonia

Gamla Stan, Stockholm, Sweden

Day 8: Friday 19 June 2015 Stockholm sightseeingToday experience a 5 hour Golden Royal sightseeing tour, visiting the palaces of the Swedish Royal Family, the historic Lovo Church and popular parks, Ulriksdal Palace Park and see Drottningholm Palace, the private residence of the Swedish Royal Family. Return to hotel after the tour for an afternoon at leisure. Later this evening enjoy a meal at a local restaurant.

Meals Included: Breakfast in hotel, dinner at local restaurant

Overnight at Radisson Blu Waterfront Hotel **** (or similar) Room Category: Standard Room

Day 9: Saturday 20 June 2015 Stockholm – Oslo, NorwayAfter breakfast transfer to the train station and catch the train to Oslo (6 hours). On arrival at Oslo train station, take a short walk to your hotel. After checking into your rooms, relax with a dinner at the hotel restaurant and spend the remainder of the evening at leisure.

Meals Included: Breakfast in hotel, dinner at local restaurant

Overnight at Thon Hotel Opera **** (or similar) Room Category: Standard Room

RACT Travel | 1300 368 111RACT Travel Pty Ltd ABN 45 144 538 803 Lic. No TAS025

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Day 10: Sunday 21 June 2015 OsloToday we take a 4 hour tour of the city, including Vigelandsparken Sculpture Park, and the Viking Ship Museum. Return to hotel where you can spend the remainder of day at leisure.

Meals Included: Breakfast in hotel

Overnight at Thon Hotel Opera **** (or similar) Room Category: Standard Room

Day 11: Monday 22 June 2015 Oslo – Kirkenes (Group flight included) – KarasjokTransfer to the Airport for an early morning flight departure from Oslo to Kirkenes.

On arrival at Kirkenes, we are met by our private coach and transfered from Kirkenes to Karasjok (3.5 hours) the Sami Capital in northern Norway. Visit the Sapmi Park and Sami Museum where the entrance fee is included.

Meals Included: Breakfast and dinner in hotel

Overnight at Rica Hotel Karasjok *** (or similar) Room Category: Standard Room

Day 12: Tuesday 23 June 2015 Karasjok – Honningsvag This morning, we take a private coach and travel from Karasjok to Honningsvag (3 hours) heading north past Lakselv and continue to the North Cape along Finnmark’s longest fjord, the Porsangerfjord, until reaching Mageroya and North Cape through the underwater tunnel. Afternoon is at leisure.

Early this evening, we travel to the North Cape Plateau to admire the panoramic view of the open expanse of the Arctic Ocean, and perhaps have the opportunity to see the Midnight Sun. (35kms from Honningsvag) Enjoy a late dinner at the restaurant with a glass of sparkling wine

Arctic Circle

St. PetersburgHelsinki

TallinnStockholmOslo

Honningsvag

AltaKarasjok Kirkenes

NORWAY

SWEDEN

FINLAND

RUSSIA

Honningsvag, Norway

OPTIONAL EXCURSIONS: Sunday 14 June 2015 St Petersburg (2pm or between 6-8pm)Mariinsky Performance for The White Nights Festival - Ballet and/or Opera (Subject to availability and performance). Tickets and schedules are only available approximagtely 60 days in advance of performance. These performances are an annual international arts festival during the season of the White Nights. Evening performances usually commence between 6pm – 8pm but often have afternoon performances commencing at 2pm. The White Nights Festival consist of a series of classical ballet, opera and orchestral events and includes performances by Russian Dancers, singers, musicians and actors, and often international guest stars, performances differ for each day and each theatre (Mariinsky Theatre or the Hermitage Theatre) Full payment must be made prior to confirming Theatre Tickets. Once theatre tickets are confirmed 100% Non-refundable.

AU $595 per person

Wednesday 25 June 2015 Honningsvag 10am – 12 Noon Bird Safari to Gjesvaestappen Nature Reserve. – (Nordnorge) Honningsvag. 15km west of the North Cape cliff is Gjesvaerstappen Nature Reserve. One of the most important seabird sanctuary’s in the Sub-Arctic regions.Access to the Nature Reserve is by boat from the port of Gjersvaer. A two hour tour to the island where millions of birds nest, including the largest colony of puffins, kittiwakes and sea eagles. Landing on the island is not permitted, but you have plenty of opportunity to observe the area from the boat.

AU $150 per person

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RACT Travel | 1300 368 111RACT Travel Pty Ltd ABN 45 144 538 803 Lic. No TAS025

INCLUSIONS • 14 nights hotel accommodation in 3-4 star hotels or similar• 1 night on-board the Tallink Silja Ferry in a outside 2 berth cabin or similar• Daily breakfast• 7 Dinners based on hotel or local restaurant• 2 Ferry Buffet Dinners in Selected Restaurants• The services of a Bentours’ tour escort throughout the entire tour• Economy class group flights from Oslo – Kirkenes and Alta – Oslo• Sightseeing with local English speaking guides and entrance fees as per itinerary• All road tolls, tunnel and bridge fees, as per itinerary• Rail from St Petersburg to Helsinki including seat reservation• Rail from Stockholm to Oslo including seat reservation• Transfers and sightseeing by first class coaches as per itinerary• Vat, all service charges and reservation charges• Porter service at all hotels• Porter service at St Petersburg Railway station from coach to outside of train carriage• Gratuities/Tipping • Russia Visa Support Letter (applicable only for the dates booked for this tour

EXCLUSIONS • Any service not mentioned here above or in the itinerary• Arrival & departure transfers• Pre & post nights’ accommodation• Additional entrance for sightseeing• Room extras• Domestic or international flights (unless specified)• Beverages with meals• Optional excursions (Theatre tickets etc.)• Visa fees• Travel Insurance

PRICING:SINGLE AU $10,395 per person*TWIN/DOUBLE AU $7,950 per person*

to celebrate the Midnight sun. Return to Honningsvag after midnight when it should still be daylight.

Meals Included: Breakfast in hotel, champagne dinner (3 course meal including tea/coffee)

Overnight at Rica Hotel Honningsvag **** (or similar) Room Category: Standard Room

Day 13: Wednesday 24 June 2015 HonningsvagDay at leisure to explore Mageroya Island on your own, visiting the fishing villages and exploring the hiking possibilities.

Optional Excursion: Visit the Bird Safari by boat to Gjesvaerstappen Nature Reserve.

Meals Included: Breakfast in hotel

Overnight at Rica Hotel Honningsvag **** (or similar) Room Category: Standard Room

Day 14: Thursday 25 June 2015 Honningsvag – AltaToday we transfer by private coach from Honningsvag to Nordkappveien before continuing to Alta (3 hours). On arrival at Alta, we have a short sightseeing tour to see the UNESCO World Heritage Site Rock Carvings. Buffet dinner this evening in the hotel.

Meals Included: Breakfast in hotel, buffet dinner (3 course meal including tea/coffee)

Overnight at Rica Hotel Alta **** (or similar) Room Category: Standard Room

Oslo, Norway

North Cape, Norway

Day 15: Friday 26 June 2015 Alta – Oslo (Group flight included)Relax this morning before transferring to the airport for our flight to Oslo for a mid afternoon departure, arriving in Oslo late afternoon.

Transfer from airport to hotel in Oslo for the last night of the tour. Tonight we farewell the tour with dinner at a local café, within walking distance of the hotel.

Meals Included: Breakfast and farewell dinner in hotel

Overnight at Thon Hotel Opera **** (or similar) Room Category: Standard Room

Day 16: Saturday 27 June 2015 Oslo DepartureThis morning the tour ends after breakfast as we follow our own arrangements to either the airport or to the train station for departure. (No transfers have been included, but we can quote these as a supplement cost if required).

Meals Included: Breakfast in hotel

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RACT Travel | 1300 368 111RACT Travel Pty Ltd ABN 45 144 538 803 Lic. No TAS025

Midnight Sun Experience Special Departure – 2015

TERMS & CONDITIONS Please read this information carefully as payment of your deposit will constitute your agreement to all terms and conditions set out below.

Tempo Holidays Pty Ltd trading as Bentours (referred to as the Company in this document), acts as the exclusive travel agent for reservations on this tour. The Company is a licensed travel agent. The Company is also a member of the Australian Federation of Travel Agents (AFTA), and the Council of Australian Tour Operators (CATO).

VALIDITY & PRICINGThe brochure is valid for the dates shown. All prices are quoted in Australian dollars (A$) and are current at the time of publication. (20 June 2014). The Company reserves the right to amend prices if the cost of services increases by 2.5% or more. Increases may be incurred through alterations in exchange rates, rises in tariffs applicable to the date of travel, airfares, fuel surcharges, taxes, or other price rises beyond the control of the Company. The current price will be advised on our invoice and revised on further invoices should prices change No representation is made to imply that identical, or similar product may, or may not, be obtained at a lower price. Receipt of your payment signifies the acceptance of the costs of services provided on your invoice, E&OE* accepted.

TOUR OPERATION AND BOOKING INFORMATIONThis tour is operated by Tempo Holidays Pty Ltd trading as Bentours. A representative will be appointed by The Company to travel with the group from Bergen to Helsinki. The tour will operate subject to the participation of a minimum number of passengers. Passengers will be notified at least100 days prior to the scheduled departure date should a decision be made to cancel the tour on this basis. Should the tour be cancelled, the full cost of land arrangements paid to The Company will be refunded. However, The Company will not accept liability to provide refunds on other services which may or may not have been intended to be used in association with this tour, regardless of whether these services have been purchased through The Company or elsewhere. Examples of these services include (but are not limited to), domestic or international airfares, additional accommodation, transfers and tours.

ACCOMMODATION STANDARDSHotels are generally selected for location, facilities and value. Classifications are based on assessments provided by local tourist authorities in the countries concerned and reflect the type of facilities offered, rather than denoting a style of hotel. Photographs are intended to give a general impression only. Room or cabin layouts and views may vary. City maps are only a guide to the location of the hotel. Hotel Facilities: The mention of facilities such as parking, gyms, saunas etc does not imply that the use of these is free. Where charges apply, they will be payable locally (unless otherwise specified). Tea and coffee making facilities in rooms are the exception rather than the rule. Swimming pools, heating and air-conditioning are not necessarily available all year round.Hotel Bedding Configuration: Prices are generally based on standard twin share accommodation. Requests for specific bedding types must be made at the time of booking, but are not guaranteed. Double rooms may have either twin or double beds. It is common practice to link two single beds together to use as a double bed. Single rooms are often smaller than other rooms and may contain a single bed. Cabins: The published tour price is based on Outside Twin share cabins on Helsinki- Stockholm (Tallink Silja) Ferry. Please note that we are unable to guarantee particular cabin numbers or deck locations, as cabin assignments are made at the discretion of the cruise company.

SPECIAL REQUIREMENTSNo special provision is made for travelers with physical or mental disabilities. We will be pleased to request special dietary requirements, however we make no guarantee that these will be provided. Some accommodation and sightseeing may involve walking or climbing stairs.

PASSENGER PARTICIPATIONThe Company or its agents reserve the right to refuse a reservation, or to exclude a passenger from a service whose socially unacceptable behavior or medical condition is likely to effect the smooth operation of a service, or adversely affect the safety or enjoyment of other passengers. Any decision to refuse carriage, or exclude any person on these grounds will be made without recourse, refund or compensation. Passengers under 18 years of age are not eligible as tour participants.

VARIATION AND CANCELLATIONS Product descriptions were correct at the time of publication. The company and its agents reserve the right to cancel or modify services due to events beyond our control including a lack of sufficient participants, or adverse weather conditions. Where cancellations occur The Company’s liability is limited to the services to be provided in the context of this itinerary only, as defined under Tour Operations and Booking Information (above).

OPTIONAL TOURSWe are pleased to offer a range of optional tours which may be purchased in association with this tour at additional charges. It is recommended that these tours are booked through us in advance of travel. It may also be possible to book optional tours with the supplier concerned up until close to the departure time. However, it should be noted that some tours have limited availability and may not be available at short notice. All optional tours are subject to confirmation. Payment terms for optional tours are in line with those for the main tour. Optional tours are subject to 100% cancellation fee once payment has been made.

PAYMENT TERMSSTANDARD DEPOSITA deposit of $750.00 per person, is required within 7 days of making the booking, to secure your reservation, irrespective of the status of the booking. Failure to pay the deposit on time may result in your booking being cancelled.

ADDITIONAL CHARGES Any reservation that has to be rebooked due to expiry of the booking through non payment of a deposit will be subject to an amendment fee of $33 in addition to immediate payment of the deposit. If we are unable to confirm the initial booking the deposit will be refunded in full. You will be notified at the time of booking if any additional deposit requirements apply.

FINAL PAYMENTFinal payment is due 80 days prior to tour departure. Exceptions to this are bookings made less than 100 days prior to tour departure where full payment is required immediately. If you fail to meet payment conditions The Company reserves the right to cancel the booking and apply the appropriate cancellation charges.

AIRFARESInternational Airfares are not included in the cost of this tour, the only airfares included in the cost are Group flights Oslo-Kirkenes, and Alta to Oslo, plus Taxes included, and will be subject to their own rules and conditions of carriage and will be subject to their own rules and conditions of carriage. In some cases air tickets may attract 100% cancellation charges if they are amended or cancelled after issue.

AMENDMENTSExcept as stated below, no fee will be charged for the first amendment or to extend an existing booking. For second and subsequent alterations, excluding extensions or additions, a fee of A$33 per booking applies. A proposed amendment or name change may be treated as a cancellation. Any additional charges applied by suppliers are payable by you.

ADDITIONAL CHARGESDocument Re-issue Fee: A$66 for any amendment made which necessitates re-issue of documents. This may be in addition to any other amendment fee charged by our suppliers.Credit Card Payment: A fee of 2% will be charged on the value of the amount being charged to all credit card payments and will be added to the amount being paid. Courier Fee: Where vouchers, tickets and travel documents are sent via specialist courier this cost will be charged to your booking.

INVOICE ERRORS OR OMISSIONS (E&OE*)We reserve the right to correct any errors in rates quoted or calculated for any service, notwithstanding that the invoice may have been paid in full. All confirmed bookings are issued with an invoice detailing the services booked. If any service is still on request this will be indicated on the invoice. It is the responsibility of the travel agent to ensure all invoice details are correct and the client acknowledges all cancellation conditions.

DOCUMENTATIONTravel documentation will normally be issued two weeks prior to departure. Documentation will not be issued until we are in receipt of full payment. Issuance of documentation does not absolve responsibility for any outstanding payments due.

CANCELLATIONSAll cancellations must be made in writing through The Company in Australia. No responsibility is taken for cancellations of hotel bookings or other services made directly by the client or the client’s travel agent with the service provider, regardless of whether written proof is given.

PARTIAL CANCELLATIONCancellation of confirmed services forming part of an existing booking will incur cancellation fees as listed below.

CANCELLATION FEESOur standard schedule of cancellation fees is as follows. The departure date refers to the departure date of the tour from the first service provided in Bergen:• 80 days + prior to departure: forfeiture of deposit.• Inside 80 days: 100% of total tour cost.If you fail to check-in at your designated hotel as confirmed, 100% No Show Fee will be charged.Optional Excursions: Full payment must be made prior to confirming Theatre Tickets. Once theatre tickets are confirmed 100% Non-refundable

REFUNDSNo refund will be given for any service which is not used by you due to late arrival, early departure, or by choice. This includes the failure of any transportation to operate as scheduled. The Company does not authorise any supplier to promise refunds on its behalf.

TRAVEL INSURANCETravel insurance is not included in our prices. We strongly recommend that you purchase travel insurance from your travel agent at the time of booking to cover yourself against loss of monies paid in the event of cancellation due to illness or other unforeseen circumstances; as well as for medical expenses, loss of luggage and other expenses incurred while travelling.

LOCAL REPRESENTATIVESContact details of our local representatives are included in documentation. Please do not hesitate to contact local representatives or our tour escort for any assistance with difficulties or changes. If you need to alter your arrangements once overseas or to add services to your booking you may do this through our local representative. Any additional costs incurred therein must be paid directly. We cannot be held responsible for any subsequent complaint with arrangements booked directly with a supplier abroad. Cancellations of confirmed services must be notified through The Company even if you have advised the local representative. The Company does not authorise the employees of any overseas supplier to promise refunds to clients.

CONSUMER CLAIMSWe endeavour to ensure that all your arrangements proceed smoothly. However, should a problem occur during your travels it is essential and most practical to try to resolve it locally with the service provider. If you are unable to resolve the matter, it should be referred to our local representative immediately. If this is not possible The Company should be informed

immediately. If you are unhappy with your hotel room please inform the duty manager so the situation may be rectified on the spot. If you fail to take these steps any claim to compensation may be reduced or denied. If you have an unresolved complaint this should be put to us in writing detailing the efforts that were made with the local operator to resolve the issue. Please send this with supporting documentation, via your travel agent, within 30 days of the date of the service. No claim made after this period will be considered.

TIPPINGOur prices include tipping to tour guides, drivers, and hotel porterage for services which are included in the itinerary. They do not include tipping for items which are not covered within the price.

OVERBOOKINGOverbooking is common practice among airlines and hotels. Client/s accept that any claim arising from overbooking may only be made against the airline or hotel concerned. Without prejudice to the foregoing, The Company will take every possible action to protect the Client’s interest should overbooking occur.

THE COMPANY“The Company” means Tempo Holidays Pty Ltd trading as Bentours. ABN 51007331213. Vic. License No. 31341.

BROCHURE CONTENTEvery effort has been made to ensure that the brochure is accurate at the time of publication. The Company shall not be liable for any injury, damage or loss caused by any unintended inaccuracy. If for reasons beyond The Company’s control, and if The Company determines in the interest of safety and security or for operational reasons to change your package arrangements, modify or cancel scheduled services and/or accommodation, either in whole or in part we reserve the right to do so, and will endeavour to provide alternative arrangements of the same standard as that originally booked.

COSTS NOT INCLUDED IN PRICES SHOWNAirfares and airport departure taxes, unless otherwise stated, visa and passport costs, travel insurance, vaccination and medical expenses, excess baggage, local government taxes and charges such as bed tax and city tax, laundry, postage, phone calls, fax/email charges, beverages, items of a personal nature, tips and meals not mentioned on itinerary.

COMPANY RESPONSIBILITYThe Company is not itself a carrier or hotelier, nor do we own aircraft, hotels, coaches or cruise vessels. The services that The Company supplies consist of arranging and coordinating accommodation, tours, cruises and transfers, making bookings and issuing vouchers to be redeemed by suppliers. We exercise every care in the selection of reputable airlines, tour operators, coach operators, hotels and other suppliers of the various travel services used in these tours. It is important to note, therefore, that all bookings with The Company are subject to the terms and conditions and limitations of liability imposed by airlines, coach operators, hoteliers, and other service providers including but not limited to shipping, rail, car hire and restaurant operators, whose services we utilise, some of which limit or exclude liability in respect of death, personal injury, delay and loss or damage of baggage.

We always do our best to ensure that your holiday arrangements are satisfactory, and we accept liability for, but only to the extent of, any loss or damage sustained by you as the result of our negligence, or that of our employees or agents. However The Company does not accept any liability of whatever nature for the acts, omissions or default whether negligent or otherwise, of those airlines, coach operators, shipping and cruise companies, hoteliers or other persons providing services in connection with your tour arrangements pursuant to a contract between themselves and yourself (which may be evidenced in writing by the issue of a ticket, voucher, coupon or the like) and over which The Company has no direct and exclusive control.

The Company does not accept responsibility in contract or in tort (actionable wrong) for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force majeure or other events which is beyond its control, or which are not preventable by reasonable diligence on the part of The Company, including but not limited to war, civil disturbance, fire, flood, unusually severe weather, acts of God, acts of Government or any other authorities, accidents to, or failure of machinery or equipment, or industrial action (whether or not involving our employees and even though such actions may be settled by acceding to the demands of a labour group).

CLIENTS’ RESPONSIBILITYYou should familiarise yourself with any health, passport or visa requirements that may be applicable in the areas that you intend visiting. You shall be responsible for all entry, exit, health and other documents required by law, regulations, orders, demands or requirements of the countries visited or transited. We will not accept liability for any loss or expense due to your failure to comply. You will be liable for any additional costs incurred (whether by the client or by The Company on the client’s behalf), as a result of failure to comply with such requirements. You accept that you may be travelling through areas of political or climatic instability, high altitude and remote areas without proper medical services, and accept the associated risks. It is your duty to inform us of any circumstances of which we should be aware, such as medical conditions and other facts which could impact on the smooth running of your travel arrangements. The making of a booking constitutes your acceptance of all booking terms and conditions as described herein and forms the basis of your contract with The Company.

Tempo Holidays Pty Ltd trading as Bentours International72 Market Street, South Melbourne, VIC 3205, AUSTRALIA Tel: 1800 221 712 Fax: +61 (0) 3 9699 3190 Email: [email protected]