The BCM Middle East Survey

Results Neil Everitt

BIFM: Who are we?

Purpose of The BCM

Who participated?

Outsourcing to increase?

> 36% described FM spend as totally outsourced> 60% expect more FM operations to be outsourced to

increase in future> 78% satisfied / very satisfied that current FM supplier

delivers innovation and best value

> Market maturing?> Satisfaction with current suppliers?> Understanding of value of FM?

FM business environment

> 61% positive or very positive on current FM business environment

> 71% believe FM environment will improve over next 12 months

> 75% expect turnover to increase next year

> Positive on budgets, capital investment, forward order books and turnover

> Construction and event based opportunities?

“Significant opportunities to develop the professionalism and quality of FM in the region as clients better understand the benefits to be realised from the sector”.

Challenges and opportunities next year?

> The economy> Cash flow> Competition> Staff recruitment and retention

> Moderate growth expectations> Continued investment in infrastructure> Maturing market and value of FM> Increasing use of technology

Workforce challenges in future?> 57% expect to see FM budget increase next year> 65% expect to increase workforce…

> …but, 84% confident / extremely confident in career prospects in next year

> 51% expect a pay rise in next year> 41% not expecting to change organisations in next year> 70% believe further qualifications essential for career

development; 61% with plans to pursue in next year

> Increasing competition for skilled staff from across the region?

Workforce opportunities?

> Opportunity to support employees' professional development?

> Improve recruitment and retention?

> 67% believe their organisations will increase / increase significantly spend on staff training over next 12 months

Confidence in business for next year compared to last?

2%

6%

29%

38%

26%

Much more confident Slightly more confident As confident Slightly less confident Much less confident

How confident are you in economic growth and performance ...

Questions ?

Thank you!

Membership of BIFM

> Professional development> Networking> Information & knowledge> Recognition and industry awareness

Workforce plans and challenges

> 36% described FM spend as totally outsourced

> 60% expect outsourcing to increase in future