The 2nd Annu

JANUARYPAGE #4

NEW EMPLOYEES TO HMC

* Mary Ann Baranski , Controller – Sheraton, Harrisburg, PA

* Robert Bond, GM - Hampton Inn & Suites, Pleasanton, TX

* Samuel Calderon, GM - Best Western Casa Villa, Harlingen, TX

* Tressa Fox, GM - Sleep Inn, Longview, TX

* Julie Gonzalez-Najar, GM - Holiday Inn Express, Albuquerque, NM

* Cynthia Lundy, GM - Shearton Four Points, Oklahoma City, OK

* Nicole Lusk, GM - La Quinta Inn, Pearsall, TX* Oz Pekmezci, GM - Holiday Inn Express, Memphis, TN

(Promoted from AGM, Holiday Inn, Memphis, TN)

* Eugene Ryan, GM - Holiday Inn Express, Ennis, TX

* Jorge Villasenor, GM - Holiday Inn Express, Irving, TX

* Erica Wilson, DOS - Holiday Inn Express, Memphis, TN

The hotel is located minutes from the city center and only 7 miles from Memphis International Airport (MEM), located off I-240 at exit 18 providing quick access to I-40 and I-55. This Holiday Inn Express® is also centrally located to the University of Memphis, Memphis Zoo, Fedex Forum, Beale Street, National Civil Rights Museum and Graceland, “Home of Elvis Presley.” Local area casinos, such as Southland Park Gaming and Racing, are also just a short distance.

This 130-room property’s amenities include a complimentary hot breakfast, high speed Internet, microwaves and refrigerators. The hotel is equipped with a seasonal outdoor pool, Fitness Center, Business Center, suite shop, and a meeting room.

Email submissions for next edition to:

byars@hospitalitymgt.com

17950 Preston RoadSuite 710

Dallas, TX 75252Phone; (972) 934-2040

hospitalitymgt.comHMC CORPORATE OFFICERS

Leo Spriggs - President/CEOBill Sullivan - EVP/CFODaniel Killian - EVP, AccountingDel Robinette - VP, Sales & MarketingGerald Morris - VP, of Hotel OperationsPatrick Bajdek - VP, DevelopmentLibby Shaw - VP, Human ResourcesChad Cobb - VP, Accounting

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2700 South Perkins Road ∙ Memphis, TN 38118 ∙ (901) 367-1234 ∙ www.ihg.com

HMC TIMESSPRING 2018

FEATURED HMC PROPERTY

HOLIDAY INN EXPRESS MEMPHIS, TN

Sheraton Harrisburg HersheyCecelia Baker, Houskeeping - 32 YearsDavid Martinez, Banquets - 23 YearsDanielle Roland, Banquets - 16 YearsSheri Hatalla, Sales - 13 YearsPatricia Black, Housekeeping - 12 YearsLisa Chenoweth, Sales - 11 YearsRoger Gauntt, Pub - 10 Years

Radisson Hotel Harrisburg Thomas Chverchko, – 10 YearsAna Gabor, Housekeeper – 16 YearsSean Edmonds, Assistant Banquet Manager – 10 YearsKenneth Figueroa, Banquet Houseman – 14 YearsRay Kennedy, Bellman – 11 YearsMira Savic, Housekeeper – 17 Years Robert Williams, Bartender – 13 YearsTammy McCoy, Banquet Server – 10 YearsAmira Begic, Housekeeper – 12 Years

Find us on Facebook at facebook.com@dfwHMC

Signature Worldwide Perfect Shop Call Winners!

It’s time to share more employees with outstanding guest relation skills and ability to upsell at HMC (January - April, 2018). The following team members excelled, achieving perfect scores being 5 of 5 or 8 of 8 in the Signature Transient Edge® program:

JANUARY 2018

Veronica - Microtel Inn & Suites, Midland, TX

FEBRUARY 2018

Ed/Nicole - Holiday Inn Airport & Conf Center, Memphis, TN

MARCH 2018

Wendy - Radisson Hotel, Harrisburg, TX

APRIL 2018

Rhonda - Baymont Inn & Suites, Big Spring, TXVeronica - Microtel Inn & Suites, Midland, TX

HMC ANNIVERSARIES(10+ Years)

HMC Annual Awards Gala Celebrates Property Accomplishments in 2017The annual awards dinner took place during the HMC GM/DOS/HR/ACCT Conference in Memphis, TN, April 29 through May 3, 2018, at the Holiday Inn Memphis Airport and Conference Center. Congratulations to all our winners and the hard work and effort you put into your roles throughout the entire year. You all should be incredibly proud of your accomplishments. We are!!

OUTSTANDING ASSOCIATESALES CHAMPION < 100 Rooms-Terri Oliver

Baymont Inn & Suites-Big Spring, TX

OUTSTANDING SERVICE EXCELLENCECountry Inn & Suites by Radisson-Anaheim, CA

FORECAST ACCURACY SELECT-SERVICEFredericksburg Inn & Suites-Fredericksburg, TX

FORECAST ACCURACY FULL-SERVICECountry Inn & Suites by Radisson-Anaheim, CA

IBFC AchievementFredericksburg Inn & Suites-Fredericksburg, TX

Highest REVPAR Index GrowthFredericksburg Inn & Suites-Fredericksburg, TX

SALES CHAMPION >100 ROOMS-Gary GarciaCountry Inn & Suites by Radisson-Anaheim, CA

PERFORMANCE UNDER PRESSUREHoliday Inn Express DFW North-Irving, TX

PERFORMANCE UNDER PRESSUREHoliday Inn Memphis Airport-Memphis, TN

INTERNAL AUDIT AWARD - JEFF RIZIORadisson Hotel Harrisburg-Camp Hill, PA

CENTRALIZED ACCT RECOGNITION- TEX BALLMicrotel Inn & Suites by Wyndham-Kenedy, TX

ACCOUNTANT OF THE YEAR-TIM GERENFredericksburg Inn & Suites-Fredericksburg, TX

Well done!

Thank you.

FULL-SERVICE STAR MANAGER FULL-SERVICE STAR ASSOCIATE

Anita Knight of the Holiday Inn Airport and Conference Center Memphis is HMC’s STAR Full-Service Manager of the Quarter.

Front Office Manager Anita joined the Holiday Inn Memphis Airport as a Guest Service Agent and was promoted to Front Office manager not long after. She is dedicated to serving our guests at all times and goes above and beyond to ensure every guest is satisfied. She will often work 12-14 hour shifts just to make sure groups & events go smoothly.

Anita does not hesitate to come in on her off days to cover an open shift, be an extra driver, or complete payroll. She also creates incentive games for things such as enrollment numbers or high scores. You will regularly see treats she has brought her team to brighten their day and keep everyone happy and working together.

She updates the team on our scores during the monthly luncheons and always finds a positive review to offset any negative comment received. Anita makes a point to thank all staff members for their hard work and dedication and makes everyone feel like part of the team. Anita’s attitude, hard work, dedication and work ethic prove how much of a STAR she really is and she is a valuable asset we are lucky to have on our team!

SELECT-SERVICE STAR MANAGER SELECT-SERVICE STAR ASSOCIATE

This issue’s STAR Full-Service Associate of the Quarter is Scott Hodgson from the Sheraton Harrisburg Hershey. Scott has been employed by the hotel as a Front Desk Agent and Van Driver since November 2013.

The majority of our return guests recognize and know “Scott from Scotland” as he likes to tell everyone, in his native brogue. Guest Comments:

“My husband and I decided to take our 2 daughters on vacation here and had a wonderful time. The hotel was so clean and the staff was so welcoming. We had a great experience, especially with Scott - he was really helpful and friendly. It made our stay even more enjoyable. We will definitely be coming back!”

“I had one of the most amazing front desk check-in experiences, Scott Hodgson was kind, expedient and knowledgeable. I am originally from the area but a lot had changed since my last visit, and Scott provided information about changes to the traffic patterns and area excitement. I will be staying at this location again and recommending to anyone I know traveling to the area.”

“I’m a business travel and platinum member who regularly stays at this hotel. The staff are great, especially Scott at the front desk who always makes me feel welcome and is very accommodating. Convenient location, good restaurant, rooms are always clean. Great hotel!”

“Great stay at the Sheraton Harrisburg Hershey and will definitely be back. Scott from Scotland (Front Desk), was especially accommodating and friendly and helped make our stay as comfortable as possible”

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Kathy Starr has been named Select-Service STAR Associate of the quarter from the Baymont Inn & Suites in Big Spring, Texas.

Kathy has been a true “STAR” associate. She has been with the Baymont for the past two years and greets every customer with a smile and a little extra attention. The hotel gets numerous acknowledgements and praise from guests, as her enthusiasm is infectious.

She’s a team player and never hesitates to help another department when they’re in need. Kathy is also a mentor to all of her team members.

Running a kitchen for several crews that arrive at the same time can be incredibly challenging, but she makes it look easy. She understands that breakfast is the most important meal of the day for many hard working folks staying at the hotel and she strives to be involved and approachable to all her customers.

Thank you Kathy for taking special care to assure all of the visitors to your hotel are well taken care of.

Congratulations to Lilia Murguia who has been chosen as our STAR Select-Service Manager from the Country Inn & Suites by Radisson, Anaheim.

Lilia is an extremely hard worker and leads by example. She has the unenviable task of overseeing a housekeeping dept. with 174 rooms and over 500+ guests per night.

She has a very pleasant and professional demeanor and is always willing to go the extra mile to do whatever she can to exceed guest expectations. Lilia is out on the floor in the public eye and isn’t shy to step in and solve a guest request, is always the first to say “Hello” and is proactive in scheduling her service cycles well in advance so there is always consistency and quality in her team’s work.

Just recently, a guest shared on social media that he travels to the area a few times a year with his family. He specifically chose the hotel based on the cleanliness comments. He mentioned that sometimes in some hotels “corners are cut” to get rooms turned quickly and could tell through Lili’s direction, her Guest Room Attendants are thorough, dedicated and obviously enjoy their jobs with their countless smiles. She and her staff can also take great pride in assisting in a #7 out #118 rating of Anaheim hotels on TripAdvisor®. It is a monmumental feat to keep this ranking high with the number of families and guests that are serviced nightly. Lilia shared with David (GM), “it’s not work when you enjoy what you’re doing.” She noted she found a new love for hospitality and, “taking care of people when they are in your house.”

Well done Lilia. We appreciate all you do to make Country Inn & Suites Anaheim shine!

FREDERICKSBURG INN & SUITES NAMED PROPERTY OF THE YEAR

Amy Molica Lazzaro, GM, and her team from Microtel Inn & Suites® Pearl River, Louisiana, were awarded a BEST OF MICROTEL 2017 award. The award is given to hotels that bring the spirit of hospitality to life with owners, operators and staff that fuel the success of the Microtel Inn & Suites® brand. Focus is on guest satisfaction, strong hotel quality, guest feedback scores, providing the best-in-class guest experience, stellar guest service and Wyndham Rewards® enrollment.

The staff celebrated with a catered “game night” and showed off the new trophy. Congratulations from all of

Amy Molica Lazzaro (GM) and her entire team celebrating the win!

Remember to pay attention to your social media! It can be an invaluable tool to drive your business and marketing initiatives. Check daily for what’s going on with you and your competitors and take advantage of all the wonderful things going on in your hotel, your community and with your many partnerships and vendors. Always encourage your employees and guests to follow your page, as well the Hospitality Management Corporation’s: facebook.com/dfwHMC. It will provide the most up-to-date information on what’s happening at HMC.

HMC Executive Staff, Kelli Crider (DOS) and Terri Beaulieu (GM)

MICROTEL INN AND SUITES PEARL RIVER HONORED WITH WYNDHAM AWARD

HMC’S FAVORITE SOCIAL MEDIA PHOTOS

Country Inn & Suites by RadissonAnaheim, CA

facebook.com/CISAnaheim

Radisson Hotel HarrisburgHarrisburg, PAfacebook.com/

radissonhotelharrisburg

Fredericksburg Inn & SuitesFredericksburg, TX

facebook.com/fredericksburginnandsuites

Wyndham Garden LafayetteLafayette, LA

facebook.com/wglaf