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SOUTHWEST REGION WORKFORCE INVESTMENT

BOARD ONE-STOP JOB CENTERSYSTEM PARTNERSHIP

MEMORANDUM OF UNDERSTANDING 2020-2023

1

SOUTHWEST REGION WORKFORCE DEVELOPMENT BOARD MEMORANDUM OF UNDERSTANDING

ONE-STOP JOB CENTER SYSTEM PARTNERSHIP

February 10, 20201

SECTION 1..........................................................................................................3INTRODUCTION...............................................................................................................................................3

ONE-STOP CENTER DELIVERY SYSTEM...............................................................................................................4

VISION STATEMENT, MISSION STATEMENT AND GOALS...................................................................................4

PARTNERSHIP CURRENTLY IN PLACE..................................................................................................................4

IMPLEMENTATION..........................................................................................................................................6

MOU/IFA PROCESS................................................................................................................................................... 7

PARTIES TO MOU............................................................................................................................................7

SECTION 2 STRATEGIC VISION.............................................................................8NAME & LOCATION OF COMPREHENSIVE ONE-STOP CENTERS.......................................................................8

PARTIES TO THE MOU...................................................................................................................................9

ONE-STOP CENTER SERVICES.............................................................................................................................10

SERVICE REFERRALS........................................................................................................................................................12

RESPONSIBILITY OF MISSOURI JOB CENTER PARTNERS................................................................................13

DATA SHARING SHARED TECHNOLOGY AND SYSTEM SECURITY..................................................................14

SECTION 3. SERVICES TO BE PROVIDED.............................................................14SERVICE MATRIX.................................................................................................................................................... 15

PROCUREMENT OF ONE-STOP OPERATOR 678.600 – 678.635........................................................................18

SCOPE OF WORK..........................................................................................................................................18

ADMINISTRATIVE AND OPERATIONS MANAGEMENT SECTIONS.....................................................................19

SECTION 4 SHARED FUNDING OF INFRASTRUCTURE COST...................................20ONE-STOP OPERATING BUDGET.........................................................................................................................20

OTHER CONTRIBUTORS........................................................................................................................................20

SECTION 5 FUNDING SERVICES AND OPERATING COSTS (20 CFR 678.775, 34 CFR361.755, AND 34 CFR 463.755)).........................................................................20

SECTION 6 SYSTEMATIC REFERRAL PROCESS FOR JOB CENTER CUSTOMERS.........21REFERRAL PROCESS Sec. 121 (c)(2)(iii) and §678.500(b)(3)-(4).........................................................................22

SECTION 7 ACCESS............................................................................................22NON-DISCRIMINATION AND EQUAL OPPORTUNITY...........................................................................................22

PHYSICAL ACCESSIBILITY (Sec. 121 (c)(2)(iv)) (§678.500(b)(4))..........................................................................23

PROGRAMMATIC ACCESSIBLITY (Sec. 121 (c)(2)(iv)) (§ 678.500(b)(4))..............................................................23

Table of Contents



ACCESS TO PROGRAMS AND SERVICES............................................................................................................23

SECTION 8. HUMAN RESOURCES MANAGEMENT...................................................24GRIEVANCES AND COMPLAINTS PROCEDURE..................................................................................................24

CONFIDENTIALITY.................................................................................................................................................. 24

PRIORITY OF SERVICE...........................................................................................................................................25

SECTION 9 PERFORMANCE MANAGEMENT...........................................................25

SECTION 10 GOVERNANCE OF THE ONE-STOP DELIVERY SYSTEM ADDITIONAL LOCAL PROVISIONS (OPTIONAL) (SEC. 121(C)(2)(B)) (§678.500(C))........................................................................................................................25

RESPONSIBILITIES OF THE WIB............................................................................................................................25

RESPONSIBILITIES OF THE ONE-STOP OPERATOR..........................................................................................26

RESPONSIBILITIES OF THE PARTNERS INCLUDE..............................................................................................26

SECTION 11 MODIFICATION AND DURATION........................................................27SEVERABILITY......................................................................................................................................................... 27

AMENDMENT PROCEDURES (SEC. 121 (C)(2)(V)) (§ 678.500(B)(5))...................................................................27

EFFECTIVE DATES and TERM of MOU........................................................................................................27

SECTION 13 TERMINATION.................................................................................28

JOB CENTER INFRASTRUCTURE BUDGET...........................................................................................29

INFRASTRUCTURE COST AGREEMENT..............................................................................................30

SECTION 12 SIGNATURES.................................................................................31

February 10, 2020 rev 2/12/20 2

February 10, 20203 SOUTHWEST REGION

WORKFORCE DEVELOPMENT BOARD MEMORANDUM OF UNDERSTANDING


The Workforce Innovation and Opportunity Act (WIOA) sec. 121(c)(1) requires the Local Board, with the agreement of the Chief Elected Official (CEO), to develop and enter into a Memorandum of Understanding (MOU) between the Local Board and the One-Stop Partners, consistent with WIOA Sec. 121(c)(2), concerning the operation of the one-stop delivery system in a local region. This requirement is further described in the Workforce Innovation and Opportunity Act; Joint Rule for Unified and Combined State Plans, Performance Accountability, and the One-Stop System Joint Provisions: Final Rule at 20 CFR 678.500, 34 CFR 361.500, and 34 CFR 463.500, and in Federal guidance.

Additionally, the sharing and allocation of infrastructure costs among one-stop partners is governed by WIOA sec. 121(h), its implementing regulations, and the Federal Cost Principles contained in the Uniform Administrative Requirements, Cost Principles, and Audit Requirements for Federal Awards (Uniform Guidance) at 2 CFR part 200.This Memorandum of Understanding (MOU) establishes the spirit of cooperation and collaboration in the Southwest Missouri Workforce Development Region, per the Workforce Innovation Opportunity Act (WIOA).

The MOU identifies “Shared Customers”, as individuals with disabilities, education, language and income barriers, and those with Veteran status who will achieve measurable outcomes in the areas of education, training, job placements/retention and career pathways towards self- sufficiency. For maximum flexibility and efficiency, the MOU is a collection of individually signed and customized agreements with the one-stop system partners. Each MOU describes how the parties will use their various funding streams and resources to serve their mutual customers, youth, job-seekers and employers, through an integrated system of service delivery. In addition to the comprehensive site at the Joplin Missouri Job Center, one affiliate Job Center at Monett and Access points throughout the region. The parties to the MOU understand that the development and implementation of these sites will require mutual trust and teamwork between the partnering agencies.

SECTION 1INTRODUCTION



February 10, 20204

ONE-STOP CENTER DELIVERY SYSTEMVISION STATEMENT, MISSION STATEMENT AND GOALS

1. Describe the shared vision and commitment of the Local WDB and required partners to a high-quality local workforce delivery system (vision must be consistent with federal, State, regional, and local planning priorities, as well as the Governor’s guidelines).

The Southwest Region WIOA Partnership aims to increase access to and opportunities for employment, education, training and support services, particularly for individuals with the greatest barriers to employment, through stronger alignment of workforce system and other human services systems in order to improve the workforce system. To accomplish this the Partnership agrees to provide an integrated service delivery method that is accessible, customer focused and performance based. Equip job seekers and existing workers with high- quality career training and supportive services needed to obtain and maintain a quality job/career path. And support a system that values all Partnerships and the resources available, through consistent collaboration and communication in order to meet the needs of our shared customers.

The Southwest Region constantly strives to integrate services and provide a seamless system to both job-seeking and employer customers. Staff at the Job Centers often collaborate cross-agency and programs to provide customer services.

Examples:Classroom Training/Pre-Apprenticeship:

• Mercy Hospital PCA Pre-Apprenticeship: Staff Members from WIOA, SkillUp, MWA, and other community partners collaborated to braid funding/resources for tuition, work experience, supportive services, food, housing, and transportation.

Employer Services:• The Job Centers Employer Services Team (EST) (WIOA, SkillUp, MWA, JVSG)

regularly meets to discuss job-seeking customers needing placement. They also discuss employer outreach and ways to promote the Job Centers programs as a whole. Referrals are made within the team to optimize finding the right fit for placement between job-seekers and employers. The EST also participates in the Employer customer centered committees in the region, Employer Link (Serving Eastern Counties) and Business League (Serving Western Counties).

Job Centers Intake/Resource Area:• Staff from multiple Job Center programs work in this area (Wagner-

Peyser, WIOA, Skill Up, SCSEP) to provide customers with self-directed and informational services.

PARTNERSHIP CURRENTLY IN PLACE

2. Describe which aspects of the vision are currently in place.



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Workshops Facilitated by Partner Staff

WORKSHOP PARTNER FACILITATINGIntro to MOJOBS WPCareer/Education Exploration EOCSCSEP JOB CLUB/Orientation SCSEPInterview Skills WPNetworking Adult/YouthBasic Computer AdultOvercoming Legal Barriers WPBasic Resume WP/TradeNavigating Obstacles MWAFinancial Literacy Credit CounselingTips for Completing online apps WPThe Opportunity of Learning FTCVR Service Orientation VRBasics of Banking Arvest

Outreach ActivitiesMissouri Job Center Joplin consulted with The Circles Program in Joplin, MO (formerly Building Bridges) to incorporate Job Center services and screening into the curriculum for their participants to encourage improvement and engagement.

In an effort to prepare our emerging workforce, the Job Center/WIB participates in mock interviews through the “FutureLink” Youth program with local high schools (Joplin, Carl Junction & Neosho) and colleges (MSSU).

Job Center/WIB Staff AttendsJob Fairs, Career Days, Business Expo’s throughout our seven-county region

(McDonald County Career Fair, Scott Tech Employability Fair, Franklin Technology Center Career Day, Neosho Area Spring & Fall Job Fairs, Project Homeless Connect, FTC Skills USA, MSSU Transition Fair)

Job Center/WIB Encourage Engagement by Attending Community Meetings,Partner Roundtable, Collective Voices Non-Profit, Carthage Non-Profit Partners,

Chance Program w/Economic Security and Homeschooling Launch meetings.

Job Center Staff & Veteran Staff Attended and SupportedVeteran (and families) Services Event at Memorial Hall in Joplin, MO and Veteran

(and families) Job Fair Event at the local VFW

Job Center/FutureLink Presented Services to StudentsScott Tech in Monett, MO at the “Focus on the Future” Annual Event focusing on

students graduating and moving forward (workforce/education). Annual Manufacturing Days event at the Advanced Technology Training Center.



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Established Partner and Business Services Meetings. Partners include:

Joplin - Alliance of SW MO, AARP Foundation, Joplin Carpenters Union, Crowder AdultEduc. & Literacy, Joplin Adult Educ. & Literacy, MWA, Job Center/WIB Staff, OWD, Catholic Charities, FSD, Economic Security, Joplin Schools, Dept Mental Health, Rehab Services for the Blind, Probation & Parole, Arc of the Ozarks, Vocational Rehabilitation, CASA Jasper County and Carthage AEL.Monett - Ozark Area Community Action Corporation, Crowder AEL (Adult Education & Literacy) and ESL (English as a Second Language)

IMPLEMENTATION3. Outline the steps to be taken and the general timeline for how required partners will implement any aspects of the vision that are not yet in place.

WIOA PARTNERSHIP QUARTERLY MEETINGSAttending the WIOA Partnership Quarterly Meetings is a critical component to having a successful partnership. Creating and covering standard agenda for each meeting the partners will:

◆ Share training, presentations and best practices.◆ Discuss grant availability/Write Grant Support Letters◆ Share new program data (customer satisfaction surveys etc.) as completed

by each partner.◆ Review Reports:

o Referral Reports (Job Center- Workshops, Training assistance, Job Fairs, MoJobs)

o Performance Measures (for each partner)◆ Participate in Outreach Events as the Partnership to promote services,

with shared cost for each event depending on availability.◆ Review & Update Product Box◆ Google Hangout for Job Center Services◆ On-line WIOA Pre-Applications on Sectorready.org◆ Community Access Points◆ Non-profit Social Media group- for updates/notifications◆ Resource Navigator – Input/Usage◆ Leverage resources for Assessments

o Talifyo ONET Interest Profilero My Skills, My Futureo Employability, Study Skills, Work Readiness assessmento NCRC

Meetings will be scheduled quarterly with the first one in February 2020 and work will begin immediately. Annual monitoring report of the MOU will be sent to DHEW/Governor’s Office.



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INFRASTRUCTURE AGREEMENT PLANNING SCHEDULEWIOA requires the Local WDB for a LWDA, with the agreement of the CEO for that LWDA, to develop and enter into an MOU with each One-Stop partner that is involved with workforce programs and activities required to be available at the Comprehensive One-Stop Center(s). Below is the manner in which the MOU and Infrastructure process was completed.WIB Staff attended the MOU/Infrastructure Workshop provided by DHEWD ….. Sept 18, 2019 Issuance 09-2019, “Local and Regional Plan Guidelines for Local Workforce Development Boards” as well as Attachment 1 “Local Plan Guidelines and Procedures” is distributed to Board Members, One-Stop Required Partners, Chief Elected Officials and appropriatestaff. ………………………………………….………………………………...………………Oct 23, 2019 Local Required Partner Meeting.……………………………………………….…. December 12, 2019 Meeting Agenda

• Partner Sign-In Sheet – Checklist• List of Required Partners• Overview of WIOA law for MOU/IFA• Overview of DHEWD/OWD issuance and timeline expectations

• “Services Provided” Worksheet Provided and to be returned by 12/19/19 (One Week) Worksheets compiled and draft MOU (w/o IFA) sent to each partner for review...Jan. 3, 2020 Meetings Scheduled with each Partner………………………………….………...Jan 6th

thru 10th (1hour time slots for each partner, from 2:00pm – 4:00 pm each day)IFA negotiations during call/meeting, if unable to reach agreement a face to face meeting will be scheduled with the Executive Committee ………………………….….………. January 21, 2020 Local IFA negotiations and budget sent out to Partners on or before ……......February 3, 2020 Request OWD arbitration if negotiations are at an impasse.............................. March 2, 2020Submission of Local IFA Cost Budget and signed IFA to OWD..............................May 1, 2020Submission of completed and signed MOU (including final IFA) ..........................June 1, 2020 Implementation date of MOU and IFA for PY 2020/FY 2021…….….………...…….. July 1, 2020

PARTIES TO MOU5. Confirm whether all required partners participated in negotiations.See B. Parties to the MOU6. Explain the process to be used if consensus on the MOU is not reached by partner The partners shall review the MOU and negotiate any needed changes to the provisionsherein. The partners shall collaboratively evaluate the effectiveness of operations pursuant tothis MOU, make any necessary modifications and update the MOU. If unable to reach agreement, a face to face meeting will be scheduled with the WIB’s Executive Committee to resolve the issue, if still unable to come to an agreement the region will follow the OWD Issuance 01-2019.

Notice of ImpasseIf an agreement has not been concluded successfully by March 2, 2020, the Local WDB must officially notify the Director of the Office of Workforce Development in writing (electronic or hard copy). This notification also may originate with the CEO or any one of the required

MOU/IFA PROCESS

4. Fully describe the process and efforts of the Local WDB and required partners to negotiate the MOU.



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Partners who are parties to the negotiation. (If there are earlier indications that negotiations will not be successful, the parties may approach OWD for assistance prior to the March 2 deadline.) Upon receipt and acknowledgement of such notice, the State will attempt to assist with up to 60 days of mediation or arbitration to produce a successful agreement, or until May 1, 2020. This assistance



February 10, 20209

may include mediation efforts by any, or more than one, of the State partner agencies that are members of the Missouri State Public Workforce Council.

The mission of the WIB is to prepare businesses and the workforce for economic prosperity and global competitiveness. This mission is achieved through the categories of talent development, business development, and regional development. To fully seize the opportunities provided in WIOA, the WIB convened two important stakeholder groups at the comprehensive Job Center in Joplin, the Workforce Partners and the Business League.The stakeholder groups share the priorities of expanding the reach of services to more customers in a manner that increases volume and skill outcomes while lowering cost and other barriers to participation. The purpose of the Missouri Job Centers is to advance the economic well-being of the local workforce development region by developing and maintaining a quality workforce. The centers shall serve as focal points for local and regional workforce- innovation initiatives. Achieving this will require delivering high-quality and integrated workforce innovation, education, and economic-development services for job-seekers, incumbent workers, and employers.

NAME & LOCATION OF COMPREHENSIVE ONE-STOP CENTERSA. NAME AND LOCATION OF COMPREHENSIVE ONE-STOP CENTER(S) Governor’s Guidelines, (§ 678.310, §

678.315 and § 678.320)

COMPREHENSIVE JOB CENTER LOCATIONJOPLIN JOB CENTER 730 S WALL AVE JOPLIN MO (JASPER COUNTY)

NON-COMPREHENSIVE JOB CENTER LOCATIONMONETT JOB CENTER 100 S MAPLE ST MONETT MO (BARRY COUNTY)

Current ACCESS POINT Locations:**Cassville Branch Library, 301 W. 17th Street, Cassville, MO M, W, F & Sat 8:30am-5:30pm Tues & Thurs close@6:30pm BARRY CO

**Eagle Rock Branch Library, PO Box 147, Eagle Rock, MO Mon, Wed & Fri ONLY 8:30am-5:30pm BARRY CO

**Monett Branch Library, 213 6th Street, Monett, MO Mon 8:30am-7pm Tues-Fri 8:30am-5:30pm Sat 9am-1pm BARRY CO

**Purdy Branch Library, HWY C at 4th Street, PO Box 246, Purdy, MO Mon, Wed & Fri ONLY 8:30am-5:30pm BARRY CO

**Shell Knob Branch Library, PO Box 349, Shell Knob, MO Mon, Wed & Fri ONLY 8:30am-5:30pm BARRY CO

**Barton County Library, 300West 10th Street, Lamar, MO Hours Mon, Tues, Thurs & Fri 10am-5:30pm, Wed 10am-7pm BARTON CO

**Probation & Parole, 1919 N. Rangeline Road, Joplin, MO Available to Probation & Parole customers Mon-Fri 9am-4pm JASPER CO

**Aurora Branch Library, 202 Jefferson, Aurora, MO Mon-Sat 8:30am-5:30pm LAWRENCE CO

**Families in Recovery, 12803 Lawrence 2133 Rd, Mt. Vernon, MO Mon-Fri 9am-4pm LAWRENCE CO

**Marionville Branch Library, 303 W. Washington Street, Marionville, MO Mon-Fri 8:30am-5:30pm LAWRENCE CO

**Miller Branch Library, 112 E. Main Street, Miller, MO Mon, Wed & Fri ONLY 9am-6pm LAWRENCE CO

**Mt. Vernon Branch Library, 206 W. Water Street, Mt. Vernon, MO Mon 8:30am-7pm Tues-Sat 8:30am-5:30pm LAWRENCE CO

**Mt. Vernon Chamber of Commerce Building, 425 E. Mt. Vernon Blvd., Mt. Vernon, MO Mon-Fri 1pm-4pm LAWRENCE CO

**Pierce City Branch Library, 101 N. Walnut Street, Pierce City, MO Mon, Wed & Fri ONLY 8:30am-5:30pm LAWRENCE CO

**Crowder College, 194 College Road, Jane, MO Mon-Fri 7am-5pm MCDONALD CO

**Neosho/Newton County Library, 201 West Spring Street, Neosho, MO Mon-Thur 9am-7pm Fri & Sat 9am-5pm NEWTON CO

**Probation & Parole, 1845 La Questa Drive, Neosho, MO Available to Probation & Parole customers Mon-Fri 9am-4pm NEWTON CO

**Seneca Branch Library, 1216 Cherokee, Seneca, MO Mon-Thur 11am-6pm (CLOSED FRI) Sat 11am-2pm NEWTON CO

SECTION 2 STRATEGIC VISION



February 10, 202010

The Local Workforce Boards responsibility is to assist in the development of the MOU among all the required One-Stop Partners. The Local Chief Elected Official (LCEO) must approve this MOU, and all required Partners are signatories. The Infrastructure Funding Agreement (IFA) details how every required OneStop Partner will contribute to non-personnel operating costs. Every required Partner must help subsidize the infrastructure operating costs of the One-Stop Center(s), in a proportionate manner, with cash, non-cash, or third-party in-kind contribution.

Local Board's WIOA Required Partner

Name Authorized Rep Signing MOU Email Contact MOU

Infrastructure Negotiation Co-Located Year

Local Chief Elected Official

John [email protected] [email protected]

Approve 2020

WIOA Youth, Adult & DW

WIOA Adult Title I Mark Elliff [email protected] YES YES YES 2020

WIOA DW Title I Mark Elliff [email protected] YES YES YES 2020

Youth Title I Mark Elliff [email protected] YES YES YES 2020

Wagner PeyserWagner Peyser Labor Exchange

Mardy Leathers

[email protected] YES YES YES 2020

Department of Rehabilitation Services

Vocational Rehabilitation

Kiersten Shamhart [email protected] YES YES YES 2020

Jobs for Veterans Jobs for Veterans Mardy Leathers


TANF (MWA) TANF (MWA) Sally Payne [email protected] YES YES YES 2020

Adult Educ and Literacy Title II

Adult Educ and Literacy Title II

Julie Denisco Linda Dishman. Bonnie Schaeffer

[email protected] [email protected] [email protected]

YES YES NO 2020

State unemployment Comp

State unemployment Comp

Spencer Clark Rebecca Voss

[email protected] [email protected]

YES YES NO 2020

Perkins Career and Technical Education


Phillip Witt [email protected] YES YES NO 2020

The Senior Community Service Employment Program

The Senior Community Service Employment Program

Demetri Antzoulatos


SNAP E&T (SkillUp) SNAP E&T (SkillUp)Jerianne Jaegers. Joy Benne

[email protected] YES YES NO 2020

Job Corp Job Corps Title I N/A Not in region NO 2020

Youth Build Youth Build Title I N/A Not in region NO 2020

WIOA Indian Native American WIOA Indian (NA) N/A Not in region NO 2020

WIOA 167 MSFWWIOA 167 MSFW

Jeri Cochran [email protected] YES YES NO 2020

Trade Adjustment Assistance Trade Adj Assist

Mardy Leathers


Community BlockGrant

Community ServiceBlock Grant

Carl Rosenkranz OACAC, Tammy Walker ESC

[email protected] [email protected] YES YES NO 2020

HUDUS Dept of Housing and Urban Dev

[email protected] YES NO 2020

Re-integration for Eligible Offenders

Reintegration for offenders

Matt Merrill Ken Chapman

[email protected] [email protected]

YES NO NO 2020

PARTIES TO THE MOU

mailto:[email protected]



February 10, 202011

Description of services to be provided through the One-Stop Delivery system including the manner in which the services will be coordinated and delivered through the system are described in the following pages.

The Workforce Investment Board of Southwest Missouri (WIB) is an IRS-registered 501 © (3) nonprofit organization, with a seven-county service area composed of Barry, Barton, Dade, Jasper, Lawrence, McDonald, and Newton counties. The WIB oversees employment and training programs at two Missouri Job Centers one comprehensive center located in Joplin and one non-comprehensive center located in Monett.Missouri Job Center Services Basic Career Services- MJCs must provide WIOA basic careerservices to any individual upon request. These are services that must be made available to all job seekers. They include informational and labor exchange services.Individualized Career Services-These are services that must be made available if determined to be appropriate in order for an individual to obtain or retain employment. They also must provide individualized career services and training services to individuals if the frontline service staff determines that the participant needs those services to obtain or to retain employment.Priority for Individualized Career Services for customers funded under the Title I adult program must be provided to participants who are public assistance recipients, other low- income individuals and individuals who are basic skills deficient.Follow-up Services-These services are provided, as appropriate, to participants in Adult and Dislocated Worker activities. Follow-up services must be available and provided as appropriate. Additional service information outlined in the chart on the following page under services.

ONE-STOP CENTER SERVICES



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SERVICESTitle I

WIOA YOUTH

Title I. WIOA

Adult/Disloc ated Worker

Title II. Adult

Education and Literacy

Title III. Employment

Services under the Wagner-

Peyser Act

Title IV. Vocational

Rehabilitation Services

Carl D Perkins

Career and Technical Education

Act Partners

Programs under the Trade Act of 1974 (TAA)

Title IV of the Social

Security Act [Temporary Assistance for Needy Families (TANF)

programs]

Senior Community Services

Employment Program (SCSEP

Community Services

Block Grant (CSBG)-

Employment and

Training Activities

Housing and Urban

Development - Employment and Training Activities

Unemployment ent

Compensation on

Programs (RESEA)

Veterans Job Counseling, Training and Placement Programs

Under Chapter 41of Title 38, United State

Code

WIOA 167 MSFW

Migrant and

Seasonal

Farmworkers/

SNAPEducation

and Training (SkillUp)

Adult Basic Education Classes XAdult Mentoring XAlternative Secondary School Services XAssessment Services X X X

Assistive devices (such as artificial limbs, wheelchairs or hearing aids) that increase yourability to work X

Basic Skills/Remediation XCareer Guidance X X X X X X X X X X X X X XCareer Readiness Programs X X XCase Management X X X X X X X XCHANCE Program (Homeless) X X X X XComprehensive Guidance and Counseling X XEducation Offered Concurrently with Workforce Prep X XEmployer Services X X X X X X X XEnglish as a Second Language Classes XEntrepreneurial Skills Training XETT Meeting Service XFinancial Aid Information X X X X X XFinancial Literacy Education XFollow-Up Services X X X XHelp in developing job-seeking skills XHigh School Equivalency Test Preparation XHousing Services X X XIndividual counseling during the rehabilitation process XIndividual Employment Plan Development X X X X X X X X XJob Attainment X X X X X X X X X X X X X X XJob Development Contacts X X XJob Retention X X X X X X X X X X X X X X XJob Search Activity X X X X X X XLabor Market Information X X X X X X X XLeadership Development Opportunities XNational Career Readiness Certificate Testing X X X XOccupational Skills Training X X X X X X X X XOn-the-Job Training X X X X X XONET X XOrientation X XPaid and Unpaid Work Experiences X X X X X XPost-Secondary Preparation and Transition Activities XPoverty Simulations XPre-Apprenticeship/Registered Apprenticeship Services X X XProficiency Testing XProvision of Information on Training Providers, Performance Outcomes X XReceived Bonding Assistance XReemployment Services and Eligibility Assessments Program (RESEA) XReferrals to Partner Agencies X X X X X X X X X X X XRequired Job Services Program (RJS) XResume /Interviewing Preparation Assistance X X X X X X X X X X X X X XStandardized Test Preparation XStipends XSupportive Services (TRANSPORTATION, TOOLS, PPE ETC) X X X X X X X X XTeaching Parents to Help with Children’s Homework XTime-limited physical or mental restoration services that can assist you in obtainingemployment X

Trade Job-Search Allowance XTrade Re-location Allowance XTransitional Jobs XTutoring, Study Skills Training, Instruction, Dropout Prevention Strategies XUnemployment Compensation Assistance X

Vocational exploration to determine what services are required for you to become employed

X X

Wagner-Peyser Services (with WIOA Enrollment) XWorkplace Training and Cooperative Education XWorkshops X X X X X X X X X



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In order to eliminate duplication of services, the parties to this MOU agree to coordinate the delivery of services and activities to:

• Collaborate and promote the coordinated delivery of services through program integration whenever possible and participate in joint planning at the State and local level.• Coordinate resources and programs to ensure a streamlined and efficient Workforce Development system.• Provide direct access to services through real-time technology.• Promote information sharing and coordination of activities to improve the performance of the One-Stop System in part through the use of data access agreements.• Continue to support and implement the unified system of measuring program performance and accountability.

Coordination will be accomplished by attending regularly scheduled Partnership meetings, Cross training staff, Staff Presentations, Social Media Page for updates and notifications, texting club and regular presence at the Job Center location.

Every Missouri Job Center (MJC) must provide “access” to the programs and services of all required One-Stop Partners. WIOA requires, as a basic career service, the provision of assistance (which the rules more stringently describe as “meaningful assistance”).

Meaningful assistance means:• Providing assistance onsite.• Providing assistance by phone or via other technology.

All Partners staff should assist customers in contacting another Partner agency in order to help them understand the program and any eligibility requirements. Meaningful assistance is not simply providing the customer with a Partner’s name or phone number, or simply supplying a website address, leaving the customer to make contact on his or her own. All Job Center staff are accountable for knowing enough about each required Partner’s available services to give an individual the information needed to make an informed consumer choice as to whether or not to access those services. Our intent of this MOU is to equip all Partner staff with the resources to make those referrals.

Missouri Services NavigatorEach Job Center Staff is required to provide—and to document—Service Referrals. Job Center Staff are encouraged to utilize Missouri’s Services Navigator website to them with making appropriate referrals. All required Partners have access to this website, and it is the preferred source of referral information. It provides good referrals not only to, and from, the local MJC, but among the other required Partners as well. This website is only for staff use.

SectorReady Resource NavigatorThe Southwest Region Workforce Board also developed a “Resource Navigator” on Sectorready.org to assist both Job Seekers and Partner Agencies when referrals are needed. Through this MOU each Partner will be encouraged to enter agency information along with the referral process and contact information for each of their location. Each partner will be responsible for updating their agency information as needed. Invitations have been sent to partners not listed and updates will be facilitated by WIB staff ensuring information is available to our Job Seekers and Staff.

Partner agency staff that identify a participant barrier that they are unable to address should refer participants directly to the most appropriate Partner agency equipped to

SERVICE REFERRALS



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address the



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barrier. In cases where a Partner agency staff is unsure which Partner is most appropriate to address the barrier, they should refer the participant to the Job Center.

A referral requires communication between the Partner agency and a Job Center Staff, not just communication to the participant.

Minimally, the referral should include: Name—Participant being referred;• Date Contact Made—Date the referring Partner provides referral information

to referred Partner. This is the start of the referral process between Partners;

• Response Received/Date—Response from the referred Partner, acknowledging/confirming the referral; Referral To—Partner organization receiving the referral; and

• Reason for Referral—Why the participant is being referred and/or what services are being sought. Documentation should always be completed with the above referral information in a Case Note, and follow up on referred.

In addition to the referral information above please see Section 6 Systematic Referral Process for Job Center Customers.

In accordance with 20 CFR 678.420, 34 CFR 361.420, and 34 CFR 463.420, each required partner program will:

◆ Provide access to its programs and activities at the Job Center. ‘‘Access’’ to programs and services means having either:

Program staff physically present at the Job Center;Partner program staff physically present at the Job Center, appropriately trained to provide information to participants about the programs, services, and activities available through Partner programs; orA direct linkage by phone, email, or through other real-time, web-based communication to a program staff member with the competency and authority to assist the participant with applying for, or obtaining, program benefits or services.

◆ Provide appropriate career services and work collaboratively to maintain a strong workforce development system.

◆ Participate in the operation of the Center consistent with the terms outlined in this MOU by offering its respective services through on-demand access to the required career services in the most inclusive and appropriate setting and makes necessary accommodations for individuals with disabilities, which are necessary to achieve effectiveness and physical and programmatic accessibility.

◆ Attend Partnership meeting to gain insight on all required programs, coordinate referral process.

In addition to the information above please see “Responsibilities of the Partners Include” Under Section 10 Governance of the One-Stop Delivery System.

RESPONSIBILITY OF MISSOURI JOB CENTER PARTNERS

February 10, 2020

All partners will agree to a commitment to share data and technology as allowable by partner agency. This would include sources of data such as customer surveys, specific program and community data. The Southwest Region works with its partners to transition to an integrated, technology enabled intake system.

• The MOJOBS case management system is used by the Missouri Job Center partner staff. Information housed in the system is kept confidential. Reports are pulled for the WDB, or by request of a program manager to assist in program planning and/or day-to-day operations.

• Information on case management and business services are currently accessed via MOJOBS System by multiple programs. Common intake forms are developed where possible, and any gathered aggregate information on performance, service numbers, or other relevant non-confidential information is shared across partners through the Missouri Job Center.

• Specialized aggregate data collection efforts to track special projects such as serving ex- offenders, serving individuals with severe mental illness, or serving homeless customers are developed in collaboration with the relevant parties, and non-confidential information is shared between parties.

By signing this agreement, all partners agree that they will release information as it pertains to Quarterly Partnership Reporting and the continuous improvement process associated with the SW Region Workforce System. NOTE: Partners are encouraged to seek clarification from their respective core partner state agency and/or data staff regarding information needed for this section.

The purpose of this MOU is to articulate the roles and responsibilities of each Party in the creation of a seamless customer-focused service delivery network that integrates service delivery across programs, enhances access to services and improves long-term employment outcomes for individuals receiving assistance. The MOU provides a foundation for assuring alignment and coordination of policies and operations across programs, supporting a responsive service delivery system, enhancing access to program services that meet the workforce development needs of adults and lead to long-term employment outcomes. Programs and services will be coordinated and integrated where feasible by jointly serving common customers, supporting interagency in- service training and providing information and services that most directly meet the customer’s needs.

15

DATA SHARING SHARED TECHNOLOGY AND SYSTEM SECURITY

SECTION 3. SERVICES TO BE PROVIDED

February 10, 2020

15

PRELIMINARY SERVICES D (Direct) R (Referral) B (Both)

Required Partners

Tit

le I

: A

du

lt, D

islo

cate

d

Work

er,

Yo

uth

Tit

le I

I: A

du

lt E

du

cati

on

an

d

Fam

il L

iter

acy

Tit

le I

II:

Em

plo

ym

ent

Pro

gra

ms

un

der

Wagn

er

Pey

ser

Tit

le I

V:

Reh

ab

ilit

ati

on

S

ervic

es

Post

sec

on

dary

Care

er a

nd

Tec

hn

ical

Ed

uca

tion

un

der

P

erk

ins

Un

emp

loym

ent

Insu

ran

ce

Job

Cou

nse

lin

g,

Tra

inin

g a

nd

P

lace

men

t S

ervic

es f

or

Vet

eran

s

Tra

de

Rea

dju

stm

ent

All

ow

an

ce (

TR

A)

Tra

de

Ad

just

men

t A

ssis

tan

ce

(TA

A)

WIO

A 1

67

Mig

ran

t/S

easo

na

l

Far

mw

ork

ers

Co

mm

un

ity S

ervic

es B

lock

G

ran

t (C

SB

G)

Sen

ior

Com

mu

nit

y S

ervic

es

Em

plo

ym

ent

Pro

gra

m(S

CS

EP

)

TA

NF

Fra

nk

lin

Tec

h

ReE

ntr

y/S

eco

nd

Ch

an

ce

Vet

eran

s

Vo

cati

on

al

Reh

ab

ilit

ati

on

Eco

no

mic

Sec

uri

ty C

orp

.

PRELIMINARY SERVICESDetermination of ProgramAppropriate for Customers D D D D D D D D D D R D D D B D B B

Follow-Up Services D R D D D D R B D

Job Referrals D D D D D D R B B

Labor Market Information D R D D D D D D D R D D B D B R

Outreach and Recruitment D D D D D D D D D D D D D D R D B B

Resource Center D R D R D D R R D Access Pt

D R R

Career Information D

Eligibility Determination D D D D D B B R

Initial Assessment D D D D D R R R

Job Search Skills and Information

D D B D D B B B

Orientation D D B D D R B R

Public Information D D B R D B B R

Workshops D R B D D R R B

SERVICES REQUIRING ELIGIBILITY

Required Partners

Title

I: A

dult,

Disl

ocat

ed

Wor

ker,

You

th

Title

II: A

dult

Educ

atio

n an

d Fa

mil

Lite

racy

Titl

e II

I: E

mpl

oym

ent

Prog

ram

s und

er W

agne

r Pe

yser

Title

IV: R

ehab

ilita

tion

Serv

ices

Post

seco

ndar

y C

aree

r an

d

Tech

nica

l Edu

catio

n un

der

Perk

ins

Une

mpl

oym

ent I

nsur

ance

Job

Coun

selin

g, T

rain

ing

and

Plac

emen

t Ser

vice

s for

V

eter

ans

Trad

e Rea

djus

tmen

t A

llow

ance

(TR

A)

Trad

e Adj

ustm

ent A

ssist

ance

(T

AA

)

WIO

A 1

67 M

igra

nt/

Seas

onal

Farm

wor

kers

Com

mun

ity S

ervi

ces B

lock

G

rant

(CSB

G)

Seni

or C

omm

unity

Se

rvic

es

Empl

oym

ent P

rogr

am

(SC

SEP)

TA

NF

Fran

klin

Tec

h

ReE

ntry

/Sec

ond

Cha

nce

Vet

eran

s

Voc

atio

nal R

ehab

ilita

tion

Econ

omic

Sec

urity

Cor

p.

SERVICES REQUIRING ELIGIBILITY

Basic Education R D E R R R R R

Computer Literacy Training D B R R R R R

Employment Plans D R D D D D D D D B B B

Enrollment or Registration D B D D D R B R

Group Counseling D R D R R R

Individual Self-Sufficiency D B D B R R R B

Job Retention Services D B R R B

Life Skills Training D R R R R R

Mentoring R B R B R B

Study Skills Training D D R D R R R

Tutoring R D R R D R R R

Alternative Secondary School R R

Case Management D D D R B B D

Diagnostic Assessment D R R B R R

English as a Second LanguageTraining R B R R R R R

GED Training R D R R R R R

Individual Counseling D D B R D R B R

Job Readiness Training D R B D R R B

Leadership Development Activities R R R R R B

Literacy Training R D R R R R R

Post-Employment Services D R R D D R R B

Supportive Services D R B R R B B

SERVICE MATRIX

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TRAINING SERVICES

Required Partners

Titl

e I:

Adu

lt, D

islo

cate

d W

orke

r, Y

outh

Titl

e II

: Adu

lt E

duca

tion

and

Fam

il L

itera

cy

Titl

e II

I: E

mpl

oym

ent

Prog

ram

s und

er W

agne

r Pe

yser

Titl

e IV

: Reh

abili

tatio

n Se

rvic

es

Post

seco

ndar

y C

aree

r an

dT

echn

ical

Edu

catio

n un

der

Perk

ins

Une

mpl

oym

ent I

nsur

ance

Job

Cou

nsel

ing,

Tra

inin

g an

d Pl

acem

ent S

ervi

ces f

orV

eter

ans

Tra

de R

eadj

ustm

ent

Allo

wan

ce (T

RA

)

Tra

de A

djus

tmen

t Ass

ista

nce

(TA

A)

WIO

A 1

67 M

igra

nt

/Sea

sona

l Far

mw

orke

rs

Com

mun

ity S

ervi

ces B

lock

G

rant

(CSB

G)

Seni

or C

omm

unity

Ser

vice

s E

mpl

oym

ent P

rogr

am(S

CSE

P)

TA

NF

Fran

klin

Tec

h

ReE

ntry

/Sec

ond

Cha

nce

Vet

eran

s

Voc

atio

nal R

ehab

ilita

tion

Eco

nom

ic S

ecur

ity C

orp.

TRAINING SERVICES

Customized or Workplace Training D R B D D R B R

Financial Assistance for Training D R B R D R B R

One-the-Job Training D R B D D R B R

Skills Training D R B D D R B R

Apprenticeships Training D R R R R B R

Entrepreneurial Training D R R R B R

Occupational Skills D R R R D R B R

Re-training D B D D R B RWork Experience Internship(including Summer Jobs) D R R D R B R

EMPLOYER SERVICES

Required Partners

Titl

e I:

Adu

lt, D

islo

cate

d W

orke

r, Y

outh

Titl

e II

: Adu

lt E

duca

tion

and

Fam

il L

itera

cy

Titl

e II

I: E

mpl

oym

ent

Prog

ram

s und

er W

agne

r Pe

yser

Titl

e IV

: Reh

abili

tatio

n Se

rvic

es

Post

seco

ndar

y C

aree

r an

dT

echn

ical

Edu

catio

n un

der

Perk

ins

Une

mpl

oym

ent I

nsur

ance

Job

Cou

nsel

ing,

Tra

inin

g an

dPl

acem

ent S

ervi

ces f

or

Vet

eran

s

Tra

de R

eadj

ustm

ent

Allo

wan

ce (T

RA

)

Tra

de A

djus

tmen

t Ass

ista

nce

(TA

A)

WIO

A 1

67 M

igra

nt /

Seas

onal

Farm

wor

kers

Com

mun

ity S

ervi

ces B

lock

G

rant

(CSB

G)

Seni

or C

omm

unity

Ser

vice

s

Em

ploy

men

t Pro

gram

(S

CSE

P)

TA

NF

Fran

klin

Tec

h

ReE

ntry

/Sec

ond

Cha

nce

Vet

eran

s

Voc

atio

nal R

ehab

ilita

tion

Eco

nom

ic S

ecur

ity C

orp.

EMPLOYER SERVICES

Candidate Testing D R R D R R R

Employer Seminars D R R D R R R

Job Analysis D R R R R R

Job Listing D R D R R R

Labor Market Information D R B R D R R R

Outplacement Services D R R D R R R

Space for Job Interviews D R R D R R D

Candidate Screening D B D D R R R

Employer Incentives R R D R R R

Focus Groups R R R R R R

Job Fairs D R R R D R R D

Job Referrals D R B D D R B B

Local Economic Development Info D R R R R R

Services to Laid Off Workers D R R R R R R

The Division of Employment Security (DES)

The Division of Employment Security (DES) administers Missouri’s Unemployment Insurance (UI) program. UI programs provide partial protection for workers against loss of wages during periods of involuntary unemployment. The benefits paid to insured workers bolster the economy of the state during periods of economic downturns by helping maintain a degree of consumer purchasing power.

UI programs and activities that fall under the operation of DES include the regular UI program, unemployment compensation for ex-service members, unemployment compensation for federal

February 10, 2020

17

employees, the Shared Work program, the Reemployment Services Eligibility Assessment program, Disaster Unemployment Assistance and Trade Readjustment Allowances, including Reemployment Trade Adjustment Assistance.

WIOA requires that claimants receive meaningful assistance with filing a claim for unemployment insurance. Meaningful assistance means:

• Providing assistance on-site using staff who are well trained in unemployment insurance claims filing and the rights and responsibilities of UI claimants; or

• Providing assistance by phone or other technology, as long as the assistance is provided by trained and available staff and within a reasonable time.

To meet the requirement to provide meaningful assistance to UI claimants in need of help filing a UI claim, MJC staff must be familiar with the DES online claims filing system and the rights and responsibilities of UI claimants to the point of being able to help them understand DES publications and correspondence. Additionally, a priority phone line is maintained in each MJC for claimants to speak directly with DES staff with little to no wait.

An electronic feedback system is in place for MJC staff to refer potential UI eligibility issues to the DES for investigation.

Post-Secondary Career and Technical Education under Perkins

Support and expand the availability of high-quality work-based learning opportunities for all individuals and employers.

The WIB will include Perkins Program Staff to participate in established Regional Business League Meetings and Partnership Meetings in order to work with employers and associations, K- 12 and post-secondary educational institutions, local board and others.

o Assist to identify and develop work-based learning opportunities that lead to future employment or credential attainment.

o Encourage Teacher Internships with Employerso Utilize Supportive Services for eligible participants in work-based learning,

for uniforms, ppe, etc.o Attend Advisory Committee Meeting as needed.o Participate in ICAPS

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One Stop Manager for The Southwest Region Pam Regan, Employed by Odle

Management.

One-Stop Operator (OSO) Functions• Coordinates service delivery of required partners and service providers.

• Being primary provider of services within center.• Coordinates service providers with the center and across the one-stop system.• Coordinates service delivery in a multi-center area, including affiliated sites.• Implements process and schedule for reviewing and analyzing performance data

internally and with partners, identifying areas to target for improvement, diagnosing causes of failure to meet performance standards, planning changes to improve performance, implementing changes and monitoring the results. Promptly develops solutions to address any identified problems in day to day operations and continues to apply corrective actions until performance meets standards.

• Identifies Center staffing needs.• Produces monthly narrative with trends on customers serve d.• Achieves contracted performance measures and deliverables established by WIB.

• Convenes weekly meetings of key Job Center supervisors.• Plans and moderates weekly Job Center staff meetings and training events.• Provide technical assistance when needed.

• Establishes a program of staff capacity building, within and across partners.• Collects and analyzes appropriate data for quality assurance, equal

opportunity, continuous improvement and reporting purposes. Facilitates the sharing and maintenance of data.

• Schedules daily team assignments and workflow.• Coordinates vacations/unscheduled absences with the employer of record

to ensure Center customer coverage.• Provides constructive feedback to the Center staff regarding their duties.• Notifies formal supervisors immediately of any leave requests or unexcused

absences, disciplinary needs, changes in employee status (resignations, etc.)• Coordinates presence and participation at Job Centers and access points.• Assists with facility coordination and accountability with WIB, DHEWD,

and relevant partners.

PROHIBITED FUNCTIONS• Convene system stakeholders to assist in the development of the local plan• Prepare and submit the local plans (WIOA sec.107)• Be responsible of oversight of itself• Participate in the competitive selection process for one-stop operators• Select or terminate One Stop Operators, Career service providers, and Youth providers• Negotiate local performance accountability measures

PROCUREMENT OF ONE-STOP OPERATOR 678.600 – 678.635

SCOPE OF WORK

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The Joplin Job Center 730 S Wall St. Joplin MO.

Board Members

Mark Eliff, Carthage Chamber of Commerce, Board Chair Stephanie Howard, Carthage Water & Electric, Board Treasurer Rhonda Stafford, Regal-Beloit America, Inc., Board Secretary

Brad Baker, US Bank Chris Baker, IBEW Local 95Corin Berryhill, Carpenters Union Alan Brady, CFIDerek Cooper, Cooper Gear & ManufacturingShiloh Cooper, Preferred Employment ServicesAmber Davis, TANF/MWA Linda Dishman, Joplin AELRachel Freeman, Cassville Chamber Robin McHugh, Missouri Division of Workforce Development

Jeff Meredith, Monett Area Chamber of CommerceTom Sears, Arvest BankKiersten Shamhart, Missouri Division of Vocational RehabilitationJane Sliger, NY Life Insurance Melissa Smith, Crowder College Teddy Steen, Ascent Recovery Collette St Peters, Mercy CarthageGary Turner, City of Sarcoxie, Economic Development

WIB Staff

Sherri Rhuems, Executive Director (417) 625-9915Rob Copher, Fiscal Manager (417) 625-3633Melinda Carrico, Office Manager (417) 625-3614Leslie Abram, EO Officer/Training and Development Manager (417) 625-9914 Kris Baldwin, Operations Manager (417) 625-9913Thomas Evansco, Outreach Coordinator (417)652-

9910 Joplin Job Center Management

Pam Regan, One-Stop Operator 417-625-3634 Mary Tappana, DHEWD Supervisor, 417-625-2769Laura Kesler, WIOA Adult/Dislocated Coordinator 417-625-3611 Tiffany Freeman, WIOA Youth Coordinator 417-625-3617

ADMINISTRATIVE AND OPERATIONS MANAGEMENT SECTIONS

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WIOA (20 CFR 678.700 through 678.755) requires all one-stop partner programs to contribute to infrastructure funding of the one-stop system.

Attachment I: Infrastructure Budget/Agreement defines these costs for the Joplin Comprehensive One-Stop Center. All formal cost sharing agreements are negotiated and executed as a separate instrument for the relevant parties. All agreements will ensure services are provided seamlessly and without duplication, expand the one-stop system capacity and accurately represent each partners contribution to the system.

Co-located partners include any program that is placing staff members in the same facility that is identified as a comprehensive one-stop center by a local board. Infrastructure cost were determined by the following:• Based on the number of Partner staff members active at the center.• A usage percentage shall be determined by calculating the full-time equivalent (FTE) of

the partner program divided by total FTE of all programs in the center.• That percentage shall be multiplied by the sum total of infrastructure costs of:

rent/lease, utilities, maintenance, General IT (excluding capital equipment purchases and non-shared subscription services) and phone.

• An annual allotment will be determined based on the usage percentage multiplied.Non-co-located partners include all partner programs referenced in WIOA section 121 (Ozark Area Community Action Corporation does not provide employment and training activities carried out under the Community Services Block Grant referenced in WIOA 121) who do not have staff physically located at the identified comprehensive one-stop center in a local region. These partners will provide an in-kind service in lieu of cash payment for one day per month at the Job Center.

The MOU must also include contributions made to the One-Stop System through other avenues, such as donations made by a non-partner entity (e.g., a local business donating computers for a learning lab). Third-party in-kind contributions made to supplement the operation of the American Job Center must also be documented.

No additional contributions are made to the Southwest Region One-Stop System.

WIOA defines infrastructure costs to be non-personnel costs related to the delivery of services in a local region and can include:

Non-personnel costs necessary for the general operation of the Job Center, including:• Rental costs of facilities• Costs of utilities and maintenance• Equipment• Assessment related products

o Assistive technology for individuals with disabilitieso Technology to facilitate access to the one stop centero Center’s planning activitieso Center’s outreach activities

SECTION 4 SHARED FUNDING OF INFRASTRUCTURE COST

OTHER CONTRIBUTORS

ONE-STOP OPERATING BUDGET

SECTION 5 FUNDING SERVICES AND OPERATING COSTS (20 CFR 678.775, 34CFR 361.755, AND 34 CFR 463.755))

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Infrastructure cost were determined by the following:• Based on the number of Partner staff members active at the

center. or• The Partners can agree to provide a proportionate share of staff time or cost

for common functions. Staff time or cost will be contributed in the same proportion as the staff located in the Center.

In addition to jointly funding infrastructure costs, one-stop partners must use a portion of funds made available under their programs’ authorizing Federal law (or fairly evaluated in- kind contributions) to pay the additional costs relating to the operation of the one-stop delivery system, which must include applicable career services.

Shared service costs may include the costs of shared services that are authorized for, and may be commonly provided through, the one-stop partner programs to any individual, such as initial intake, assessment of needs, appraisal of basic skills, identification of appropriate services to meet such needs, referrals to other one-stop partners, and business services.

These shared costs must be allocated according to the proportion of benefit received by each of the partners, consistent with the Federal law authorizing the partner’s program, and consistent with all other applicable legal requirements, including Federal cost principles in chapter II of title 2 of the Code of Federal Regulations (or any corresponding similar regulation or ruling) requiring that costs are reasonable, necessary, and allocable.

Appeals - If a One-Stop Partner’s appeal to the State regarding infrastructure costs, results in a change to the One-Stop Partner’s infrastructure cost contributions, the MOU must be updated to reflect the final One-Stop Partner infrastructure cost contributions.

Referrals do not imply automatic eligibility; the result of the referral is dependent on eligibility determination by each partner based on their unique program guidelines and fund availability.

Referral should be seamless. Referrals must not be based on “sending a customer to a program,” but rather making services from programs available to customers based on their individual needs and the career pathway that has been identified in their plan. The partners agree to conduct referral for services in the following manner, whenever possible:

1. Each party will have information on and receive training about the services of all Partner agencies within the One-Stop System.

2. Customers accessing services through the One-Stop System will receive assistance in determining which of the Partner agencies may have services that will benefit the customer and will be provided an appropriate referral and means to contact said Partner program.

3. Staff will make appropriate referrals depending on each customer’s individual needs, eligibility requirements, and other support services. Referrals will be made to Partners/outside agencies based on intake and assessment and a determination of appropriateness.

SECTION 6 SYSTEMATIC REFERRAL PROCESS FOR JOB CENTER CUSTOMERS

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4. We agree that the Partners will conduct referral for services in the following manner:

February 10, 2020

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a. All customers referred for services will receive a written referral form with the date, time, and place of the appointment. A copy of the referral form will be given to the customer and to the referring organization (via fax or email). The statewide workforce management information system through OWD may facilitate this process virtually in the future

b. All appointments will be scheduled within three (3) working days.c. The individual making the appointment will follow up within two (2) working days

of the scheduled appointment date.

The One-Stop Operator will provide oversight and coordinate the referral process among the required partners. This includes the development of a system-wide referral form. While the majority of referrals will originate in the Job Centers, other workforce development partners that are not occupying space in the Job Centers will initiate the referral utilizing the approved form. Referral reports will be reviewed and discussed during each Quarterly Partnership meeting by the One-Stop Operator. The One-Stop Operator will ensure partners update referral information in MoJobs (if Available) and the Resource Navigator.

See Chart Section 3.

One-Stop Operator will gather all referrals after each Quarterly Partner Meeting, tally the information and return the total referrals made to each partner in no more than one week after the meeting.

All Parties to this MOU certify that they prohibit, and will continue to prohibit, discrimination, and they certify that no person, otherwise qualified, is denied employment, services, or other benefits on the basis of: (i) political or religious opinion or affiliation, marital status, sexual orientation, gender, gender identification and/or expression, race, color, creed, or national origin; (ii) sex or age, except when age or sex constitutes a bona fide occupational qualification; or (iii) the physical or mental disability of a qualified individual with a disability.The Parties specifically agree that they will comply with Section 188 of the WIOA Nondiscrimination and Equal Opportunity Regulations (29 CFR Part 38; Final Rule December 2, 2016), the Americans with Disabilities Act (42 U.S.C. 12101 et seq.), the Non-traditional Employment for Women Act of 1991, titles VI and VII of the Civil Rights of 1964, as amended, Section 504 of the Rehabilitation Act of 1973, as amended, the Age Discrimination Act of 1967, as amended, title IX of the Education Amendments of 1972, as

REFERRAL PROCESS SEC. 121 (C)(2)(III) AND §678.500(B)(3)-(4)

1. Describe local One-Stop Operator’s role and responsibilities for coordinating referrals among required Partners (§678.500(b)(3))

2. Each required Partner must list the other programs to which it will make referrals and the method(s) of referral to each Partner; for example, in the Title I box, Title I will list all other programs to which it will refer clients and the method(s) of referral for each

3. Identify the method of tracking referrals Note: LWDAs must be as specific as possible when describing the differences in referral methods between Partner programs.

SECTION 7 ACCESSNON-DISCRIMINATION AND EQUAL OPPORTUNITY

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amended, and with all

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23

applicable requirements imposed by or pursuant to regulations implementing those laws, including but not limited to 29 CFR Part 37 and 38.

Access – The MOU must include methods to ensure the needs of workers, youth, and individuals with barriers to employment, including individuals with disabilities, are addressed in providing access to services, including access to technology and materials available through the One-Stop System.

Partners will assure the physical accessibility of the Comprehensive One-Stop Center(s), including the following:The Comprehensive One-Stop Center’s layout supports a culture of inclusiveness, Annual ADA compliant monitoring is currently conducted by the Independent Living Program.

The location of the Comprehensive One-Stop Center is recognizable in a high-traffic area, located in the middle of Joplin at 730 S Wall St. Joplin MO. Access to public transportation is available within reasonable walking distance, Joplin Trolley stops are located within 4 blocks of the Job Center. The location of a dedicated parking lot, with parking lot spaces closest to the door designated for individuals with disabilities are located on the north and south side of the building.

Programmatic accessibility is gained through accommodations made via such things as adjustable tables, and altering computer screens for text size and color. Staff have been trained on how to fulfill general requests for accommodation, as well as what to do if they do not know how to make the accommodation themselves.

Additionally, staff receive regular training focused on various protected classes/minority groups. Monthly trainings have included such topics as mental health first aid, age discrimination, service animals, unconscious bias and LGBTQ inclusion. Partner agencies and experts are consulted and sometimes deliver the trainings. Other trainings are conducted by the local EO officer.

The Missouri Job Center System will ensure access for individuals with barriers to employment By providing a direct link or access to other Missouri Job Center Partner staff that can provide meaningful information or service, through the use of co-location, cross training of Missouri Job Center staff, or real-time technology (two-way communication and interaction with Missouri Job Center Partners that results in services needed by the customer). The Southwest Region currently utilizes Google connect to provide services in outer areas along with 18 Access Point locations within the region to access Job Center Basic Services.

PHYSICAL ACCESSIBILITY (SEC. 121 (C)(2)(IV)) (§678.500(B)(4))

PROGRAMMATIC ACCESSIBLITY (SEC. 121 (C)(2)(IV)) (§ 678.500(B)(4))

ACCESS TO PROGRAMS AND SERVICES

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Access Points in the SW Region

The Missouri Job Center partners have a commitment to:

Offer priority for services to veterans and recipients of public assistance, other low-income individuals, or individuals who are basic-skills deficient when providing individualized career services and training services with WIOA adult funds.

Ensure their policies, procedures, programs, and services are in compliance with the Americans with Disabilities Act of 1990 and its amendments, in order to provide equal access to all customers with disabilities.

Promote capacity building and professional development for staff in order to increase awareness and understanding of serving individuals with barriers to employment and individuals with disabilities. Americans with Disabilities Act and Amendments.

We agree that the Partners will develop commonly accepted expectations for customer service and engagement that are compliant with each individual entity’s employee policies. Each Partner will incorporate those expectations into their own employee-performance system and agree to conduct periodic performance reviews in accordance with the requirements of their organization.

The Parties will establish, implement and maintain written grievance procedures as outlined inWIOA to ensure enforcement of non-discrimination and equal opportunity provisions within the One-Stop System. Until stated differently the partners will follow Attachment 3 OWD Issuance 09-2012.

All partners will agree to the confidentiality policy set forth by the Office of WorkforceDevelopment and the policy of the WIB. Authorized staff will receive training and sign the confidentiality statement. All correspondence sent by email and fax will adhere to the confidentiality statement as set forth in the OWD Issuance 01-2008, Change 2 (see

SECTION 8. HUMAN RESOURCES MANAGEMENT

GRIEVANCES AND COMPLAINTS PROCEDURE

CONFIDENTIALITY

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https://iobs.mo.gov/sites/ jobs/files/workforce-development-system-confidentiality- information OWD issuance2008-01 c2 rev2011-09-15.pdf).

All Parties certify that they will adhere to all statutes, regulations, policies, and plans regardingpriority of service, including, but not limited to, priority of service for veterans and their eligible spouses, and priority of service for the WIOA title I Adult program, as required by 38 U.S.C. sec. 4215 and its implementing regulations and guidance, and WIOA sec. 134(c)(3)(E) and its implementing regulations and guidance. Partners will target recruitment of special populations that receive a focus for services under WIOA, such as individuals with disabilities, low-income individuals, basic skills deficient youth, and English language learners.

We agree that the One-Stop Delivery System will strive to achieve these standards of quality service for its customers, employees, and Partners:

1. All customers will receive prompt and courteous service from the staff.2. All customers will receive the services designed to assist customers in achieving

their educational and/or job placement goals.3. All employees can expect to work in a safe and professional environment.4. All employees can expect to receive the best tools to achieve the desired outcome for their customers.

The ultimate accountability and responsibility for the One-Stop System organizationalprocesses, services, and accomplishments will rest with the Board, the One-Stop Operator, and the Partners.

include, but are not limited to:

• Develop and execute Memorandum of Understanding (MOU) with One-Stop Partners.• Review annually for substantial changes and update as required.• Develop the local plan including policies, standards and operational priorities for the

local region; update the plan as required by Office of Workforce Development and Department of Labor.

• Recommend grants or contracts for program activities as appropriate.• Coordinate workforce investment activities with economic development strategies

and other employer linkages.• Direct the disbursement of funds for workforce development activities pursuant to

the requirements of WIOA.• Facilitate Quarterly WIOA Partner Meetings

PRIORITY OF SERVICE

SECTION 9 PERFORMANCE MANAGEMENT

SECTION 10 GOVERNANCE OF THE ONE-STOP DELIVERY SYSTEM ADDITIONAL LOCAL PROVISIONS (OPTIONAL) (SEC. 121(C)(2)(B)) (§678.500(C)).

RESPONSIBILITIES OF THE WIB

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include, but are not limited to:

• Promote inclusion of partners and integration of services. Consistent with the principles of universal access, customer choice, increased accountability, customer satisfaction measures and staff development.

• Examine the organizations processes of developing strategic objectives, as well as creating action plans and related human resource plans to support system direction.

• Examine how the system determines customer/market requirements; expectations and preferences.

• Examine the performance management system and how the system analyzes performance data information.

• Examine how the system enables job seekers to develop and utilize their full potential in alignment with the system's objectives.

• Examine key aspects of process management, including customer-focused design of products and service delivery, as well as support, supplier and partnering processes involving all partners.

• Examine the system's performance and improvement in business service areas - customer satisfaction, financial and marketplace performance, product and service performance, human resources results, supplier and partner results and operational performance.

(to the extent allowed within individual program or agency policies)

• Provide access to programs and services through the one-stop delivery system, including appropriate career services.

• Support development and implementation of one-stop policies and processes and an integrated customer- centered service delivery design.

• Share customers and infrastructure costs.• Connect grant funds to ensure customers receive the full benefit of services provided

by each partner organization.• Engage employers and provide integrated business services.• Increase and integrate customer services.• Share performance data regarding shared customers.• Develop methods to ensure needs of workers, youth, and individuals with barriers to

employment, including individuals with disabilities, are addressed in providing access to services, including access to technology and materials that are available through the one-stop delivery.

• Develop and follow policies and procedures related to the provision of services to individuals with disabilities and other special populations within the workforce development region.

• Accessibility of the one-stop, physical and programmatic must be addressed.

RESPONSIBILITIES OF THE PARTNERS INCLUDE:

RESPONSIBILITIES OF THE ONE-STOP OPERATOR

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The parties agree that the terms of this MOU as a whole will take effect as of July 1, 2020 and will continue in effect until June 30, 2023 or such time as any party will modify, extend, or terminate this MOU. Amendments to the MOU may be made upon consensus of all parties at least 30 days prior to the effective date of the change. The terms of the cost sharing are negotiated under a separate agreement.

The terms of the shared funding of infrastructure costs agreed to in Section IV will take effect as of July 1, 2020 and will continue in effect until June 30, 2023 or such time as any party will modify, extend, or terminate that subpart of this agreement.

If any part of this MOU is found to be null and void or is otherwise stricken, the rest of this MOU shall remain in full force and effect until renegotiated or rewritten.

The parties agree that the terms of this MOU as a whole will take effect as of July 1, 2020 and will continue in effect until June 30, 2023 or such time as any party will modify, extend, or terminate this MOU. The MOU will be renewed every three years.

Amendments to the MOU may be made upon consensus of all parties at least 30 days prior to the effective date of the change. Partners will be notified by email. The terms of the cost sharing are negotiated under a separate agreement.

This MOU may be amended upon mutual agreement of the parties that is consistent with the federal, state or local laws, regulations, rules, plans or policies or for one of the following reasons:1. The addition or removal of a partner from this MOU.2. Removal or addition of program responsibilities for any partner that administers more than one federal program.3. A change in the one-stop operator or a change in the physical location of the comprehensive one- stop center.4. A change in the services, service delivery methods currently utilized, referral methods, or methods to allocate costs.

Within 90 days prior to the end date of this MOU, the partners shall review the MOU and negotiate any needed changes to the provisions herein at a minimum of every three (3) years. The partners shall collaboratively evaluate the effectiveness of operations pursuant to this MOU, make any necessary modifications and renew the MOU for a term to be determined at the time of renewal.

Should there be any significant changes to the agreement before the expiration date, a meeting of the partners will be called for review and negotiation of a new MOU.The Parties seeking an amendment will submit a written request to the WIB of SWMO that includes:

SECTION 11 MODIFICATION AND DURATION

SEVERABILITY

AMENDMENT PROCEDURES (SEC. 121 (C)(2)(V)) (§ 678.500(B)(5))

EFFECTIVE DATES AND TERM OF MOU

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• The requesting party’s name.• The reason(s) for the amendment request.• Each Article and Section of this MOU that will require revision.• The desired date for the amendment to be effective.• The signature of the requesting party’s authorized representative.

If the request is approved, the WIB of SWMO will notify the remaining parties of the intent to amend and will provide each remaining party thirty (30) days from the date of the notice (unless another time frame is specified in the notice) to review the anticipated changes and to submit a response WIB of SWMO. Failure by a party to respond within the prescribed timeframe will be deemed that the party has accepted the proposed changes.

In the event that a remaining party has questions and/or concerns regarding the proposed amendment, the party must list its questions and/or concerns in writing and submit the list to WIB of SWMO within the specified timeframe.

WIB of SWMO will review the listed questions/concerns and will issue a response within fifteen(15) days of receipt of the list. If WIB of SWMO deems it necessary, the listed questions/concerns will be sent to all other parties and/or a meeting with all parties will be scheduled to discuss the proposed changes and to achieve consensus on a final amendment draft.

The final, approved amendment draft will be signed by authorized representatives of the affected partners, then submitted to WIB of SWMO for the final signature.WIB of SWMO will distribute copies of the fully executed amendment to all Parties.

Any party to this agreement may cease participation in the agreement. Any party that intends to cease participation must notify the other parties to the agreement at least 30 days prior to the effective termination date.

SECTION 13 TERMINATION

1 2 4 5 7 8 9 12 14 19 13 10 11 6 3 15 16 17 18

Title IB of WIOA – Workforce

Development Activities Serving

Youth

WIOA Adults and WIOA Dislocated Workers

Title III of WIOA– Employment Services under the Wagner- Peyser Act

Title IV of WIOA –

Vocational rehabilitation services under Title I of the Rehabilitation Act of 1973

Programs under the

Trade Act of 1974 (TAA)

Title IV of the Social Security Act [Temporary Assistance for

Needy Families (TANF) programs]

- MWA

Senior Community

Services Employment

Program (SCSEP)

Unemployment compensation programs

Veterans job counseling,

training and placement programs

under Chapter 41 of Title 38,

United States Code

SNAP E&T –SkillUP in MO

Community College

Crowder EOC

Activities under the

Second Chance Act of 2007 – Probation

and Parole/Reentr

y

Community Services

Block Grant (CSBG) –

Housing and Urban

Developmen t

employment and training activities

Carl D. Perkins

Career and Technical Education Act 2006

–Career and technical education

programs at the

secondary and post- secondary

levels

Title II of WIOA –Adult

Education and

Literacy programs

WIOA 167Migrant/ Seasonal

Farmworker

Job Corps career and technical education for youth

YouthBuild education and job

pathways

WIOAIndian Native

American

Total Costs

FTE 4.75 9.50 8.00 0.05 - 5.00 2.00 - - 2.00 0.20 - 0.05 0.05 0.05 0.05 0.05 - - - - 31.75

% 15% 30% 25% 0.2% 0% 16% 6% 0% 0% 6% 1% 0.0% 0.2% 0.2% 0.2% 0.2% 0.2% 0% 0% 0% 0% 99%

Lease/Rent $ 15,648.82 $ 31,297.64 $ 26,355.91 $ 160.06 $ - $ 16,472.44 $ 6,588.98 $ - $ - $ 6,588.98 $ 658.90 $ - $ 160.06 $ 160.06 $ 160.06 $ 160.06 $ 160.06 $ - $ - $ - $ - $ 104,572.03

High-Speed Internet $ 870.71 $ 1,741.42 $ 1,466.46 $ 8.91 $ - $ 916.54 $ 366.61 $ - $ - $ 366.61 $ 36.66 $ - $ 8.91 $ 8.91 $ 8.91 $ 8.91 $ 8.91 $ - $ - $ - $ - $ 5,818.47

Telephones (Landlines) $ 957.48 $ 1,914.96 $ 1,612.60 $ 9.79 $ - $ 1,007.87 $ 403.15 $ - $ - $ 403.15 $ 40.31 $ - $ 9.79 $ 9.79 $ 9.79 $ 9.79 $ 9.79 $ - $ - $ - $ - $ 6,398.26

Facility Maintenance Contract $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ -

Building Insurance $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ -

Copiers $ 448.82 $ 897.64 $ 755.91 $ 4.59 $ - $ 472.44 $ 188.98 $ - $ - $ 188.98 $ 18.90 $ - $ 4.59 $ 4.59 $ 4.59 $ 4.59 $ 4.59 $ - $ - $ - $ - $ 2,999.21

Fax Machines $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ -

Total Costs $ 17,925.83 $ 35,851.72 $ 30,190.88 $ 183.35 $ - $ 18,869.29 $ 7,547.72 $ - $ - $ 7,547.72 $ 754.77 $ - $ 183.35 $ 183.35 $ 183.35 $ 183.35 $ 183.35 $ - $ - $ - $ - $ 119,788.03

Total Cost Per Month $ 1,493.82 $ 2,987.64 $ 2,515.91 $ 15.28 $ - $ 1,572.44 $ 628.98 $ - $ - $ 628.98 $ 62.90 $ - $ 15.28 $ 15.28 $ 15.28 $ 15.28 $ 15.28 $ - $ - $ - $ - $ 119,788.03

In-Kind Share YES YES YES YES

Co-Located Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No No NO NO No NoNot in

Local region

Not in Local region

Not in Local region

Pays OA directlyNot in Local region

Not in Local region

Not in Local region

Authorized RepMark Elliff, LWIB

Board Chair

Mark Elliff, LWIB

Board Chair

Robin McHughKiersten Shamhart

Robin McHugh Sally Payne

Demetri Antzoulatos Spencer Clark

Rebecca Voss Mardy Leathers

Jerianne Jaegers. Joy Benne Wade Williams

Tammy Walker EC SEC, Carl Rosenkranz OACAC

jeriane.jaeger [email protected]@ dss.mo.gov

Phillip Witt

Julie Denisco Linda Dishman. BonnieSchaeffer

Jeri Cochran N/A N/A N/A N/A

melliff@carthagecha mber.com

melliff@carthage chamber.com

[email protected]

kiersten.shamh [email protected]

[email protected] spayne@springfield

mo.gov

[email protected] rebecca.voss@labor.

mo.gov spencer.clark@labor. mo.gov

[email protected]

jeriane.jaegers@ dss.mo.gov

wadewilliams @crowder.edu

twalker@esc swa.org crosenkranz @oac.ac

jeriane.jaeger [email protected]@ dss.mo.gov

phillipwitt@c rowder.edu

julidenisco@ crowder.edu lindadishma n@joplinsch ools.org schaefferb@ carthagetiger s.org

jeri.cochran @umos.org

One-Stop Partners

29

Attachment II

SW Region 2020 Infrastructure Agreement Part II

Local Board's WIOA Required Partner

MOU Year

Co- Locat ed

Name Autorized Rep Signing MOU

Amount Infrastructure

Monthly

Share (Staff) 1=FTE.05=

1(day)/30 (Mo)

InKind Payment

In-Kind Contribution Cash Payment

1 WIOA Adult & DW WIOA Adult Title I Yes 2020

YesMark Ellif $35,851.

72$ 2,909.74

9.5 $0.00 $35,851.722 WIOA DW Title I Yes 202

0Yes $0.00

3 WIOA Youth Youth Title I Yes 2020

Yes $17,925.83 $ 1,493.8

2

4.75 $0.00 $17,925.83

4Wagner Peyser

Wagner Peyser Labor Yes 2020

YesRobin McHugh $30,190.

88$ 2,515.91

9$0.00

$30,190.885 Job s for Veterans Yes 2020

Yes $0.00

6 Unemployment Yes 2020

Yes $0.00

7 Trade Adj Assist Yes 2020

Yes $0.00

8 TANF MWA TANF MWA Yes 2020

Yes Sally Payne $18,869.29 $ 1,572.4

4

5 $0.00 $18,869.29

9 Voc Rehab Voc Rehab Yes 2020

Yes Elizabeth Perkins $183.35 $ 15.28 0.05 $0.00 $183.3510 Skillup TANF Yes 202

0Yes Jerianne Jaegers $7,547.72 $

628.982 $0.00 $7,547.72

11

AARP Foundation The Senior Community Service Program

Yes 2020

Yes Demetri Antzoulatos

$7,547.72 $ 628.98

2 $0.00 $7,547.72

12 Community CollegeCrowder EOC

Yes 2020

Yes Wade Williams $754.77 $ 62.90 0 $0.00 $754.77

13

Crowder Community CollegeFranklin Tech Carthage Tech


Yes 2020

No Phillip Witt Crowder

$183.35 $15.28 0.05 $183.35Provide space on campus for WIB personnel

to work with technical center students during scheduled events.

Maintain a calendar events of activities and events with all WIB partners to assist in the coordination of efforts.

$0

Adult Education Adult Educ and Literacy Title II Yes 202

0No

Julie Denisco$183.35

$15.28

0.05 $183.35

Monett Job Center drinking water around 450 to 500 ayear and the balance of the water up to $800.

$0

Linda Dishman.NCRC Proctoring 1 day per month

$0

14 Bonnie Schaeffer $0

15

WIOA 167 MSFW WIOA167 Migrant Seasonal Farmworker

l N/A No Jeri Cochran $183.35 $15.28 0.05 $183.35 Provide Program Orientation Workshops at Joplin Job Center as needed

$0

16

Community Block Grant

Community Service Block Grant Yes 202

0No

Jerianne Jaegers. Carl Rosenkrantz, Tammy Walker

$183.35 $15.28 0.05 $183.35

OACAC- space in the OACAC Neighborhood Centers in Cassville, Greenfield and Aurora for Job Center employees to visit with clients• increased activity with the Monett Job Center. •look at establishing an Access Point in the OACAC Greenfield Neighborhood Center• work on referrals.Econ Security-Workshop 1 x per month at Joplin Job Center. Available office space in various locations of service area.

$0

17

HUD US Dept of Housing and Urban Dev Yes 202

0No $183.35 $15.28 0.05 $183.35

Provide HUD Orientation Workshops at Joplin Job Center 1 time per month. $0

19Rehabilitation Services for theBlind

Rehabilitation Services for the Blind

Yes 2020

No Keith Roderick $183.35 $15.28 0.05 $183.35 Assistance with Braille and Narration equipment, assistive equip assessment,

$0

20 Job Corp Job Corps Title I N/A N/A N/A Not in Region

21 Chance Chance N/A N/A N/A Not in Region

22 Youth Build Youth Build Title I N/A N/A N/A Not in Region

23 WIOA Indian Native WIOA Indian (INA) N/A N/A N/A Not in Region

By signature hereto, the Southwest Region Workforce Development One-Stop Partners attest to participation in development of the plan and agree to abide by all terms and conditions with:

The MOU, Budget for Joplin Job Center (page 29) & Infrastructure Funding Agreement (IFA) (page 30)

AgencyNameTitleDateSignature

Agency Workforce Development BoardName Mark EliffTitle Board ChairmanDateSignature

Agency Chief Elected Official, Southwest Missouri Workforce RegionName John BartoshTitle Jasper County Presiding CommissionerDateSignature

February 10, 2020 31

SECTION 12 SIGNATURES

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