Microsoft Services Microsoft Services OverviewOverview

Maria MartinezMaria MartinezCorporate Vice PresidentCorporate Vice PresidentWorldwide ServicesWorldwide Services

Driving maximum business resultsWorld class experience utilizing proven best practicesFlexibility to meet your specific needsExpertise from the sourceInnovative and responsive service

About Microsoft Services

Services presence in 82 countriesApproximately 14,000 employeesApproximately 52,000 vendors7 Regional Customer Support CentersOver 35,000 service partners WW54 million customer touch points per year

Microsoft Services at a Glance

MissionWe help customers realize their full potential through accelerated adoption and productive use of Microsoft technologies.

End User Productivity

Poorly IntegratedSolutions

SecurityThreats

Competition

TechnologyChange

RegulatoryCompliance

CostReduction

Heterogeneity

IT ServiceManagement

Growth Challenges

Keep the Business Running

Manage Costs

Deliver Business

Value

How We Can Help You Build an Infrastructure for a People-ready BusinessThe Infrastructure Optimization Model

Cost Center Cost Center

Uncoordinated, Uncoordinated, manualmanual

InfrastructureInfrastructureKnowledge not Knowledge not

captured captured

More Efficient More Efficient Cost CenterCost Center

Managed IT Managed IT Infrastructure Infrastructure

with limitedwith limited automation and automation and

knowledge knowledge capturecapture

Managed and Managed and consolidated ITconsolidated IT InfrastructureInfrastructurewith extensive with extensive

Automation, Automation, knowledge knowledge

captured and captured and re-usedre-used

Fully automated Fully automated management, management,

dynamic dynamic resource resource Usage , Usage ,

business business linked SLA’s. linked SLA’s. Knowledge Knowledge

capture capture automated and automated and use automateduse automated

Business Business EnablerEnabler

Strategic Strategic AssetAsset

Microsoft Services can help plan, build and execute the journey to infrastructure optimization

The infrastructure optimization journey will free resources and

provides the foundation for organizational agility

IT Architecture & Planning• Formerly “Enterprise Strategy Consulting”Formerly “Enterprise Strategy Consulting”• Platform Value RealizationPlatform Value Realization• Enterprise-wide ArchitectureEnterprise-wide Architecture• Business ArchitectureBusiness Architecture• IT and Program Planning & ManagementIT and Program Planning & Management

Microsoft Services Premier Support• Direct Support RelationshipDirect Support Relationship• Preventative ServicesPreventative Services• Problem Resolution SupportProblem Resolution Support• Knowledge Transfer and WorkshopsKnowledge Transfer and Workshops

Enterprise Services Portfolio

TechnicalConsultingServices

Support & Health

IT Architecture & Planning

Microsoft Consulting Services• Assessment & Review ServicesAssessment & Review Services• Planning, Architecture & Design ServicesPlanning, Architecture & Design Services•Customized Engagements Based on Proven IP Customized Engagements Based on Proven IP and Best Practicesand Best Practices

$82 per PC in annual savings through improved user and IT labor productivity23% reduction in IT labor28% reduction in user laborHigher security, improved mobile worker productivity

Through the Windows Vista TAP program, Microsoft Consulting Services worked with Infosys to pilot Windows Vista within their environment and prepare for a widespread rollout.

Infosys wanted to move to a centralized managed environment

Infosys wanted to bring down IT costs and take advantage of improvements in security, mobility, and maintainability for its entire network of PCs and laptops.

Global consulting leader improves productivity and security, reduces TCO of Desktop environment

““As Infosys embraces Windows Vista, our customers trust in adopting the technology increases. We will also be better equipped to help our clients deploy .”

Kris Gopalakrishnan, President, Chief Operating Officer & Member of the Board, Infosys

Direct relationship and access to vast technical knowledge base

Insight into product development

Guidance on best product for each scenario

A shared vision for future technology in recorded music

EMI Music opted to use Microsoft Enterprise Strategy Consulting Services to provide ongoing strategic guidance on selecting and deriving maximum value from Microsoft technology

Company preparing for future changes demanded by digital revolution

With Microsoft Services embarked on several change programs which require best practices and a high degree of Microsoft knowledge to be successful

Music Leader Optimizes its Technology Innovation

“Working with an Enterprise Strategy Consultant has given us access to a great deal of information and best

practice expertise to confirm that the way EMI is designing, configuring and deploying its systems is best

in class.”Michael Austin, Head of Global Technical Architecture, EMI Music

Reduce delivery cycle Remove manual

intervention Reduce duplication of

entries Enhance customer

service Stay on top of RTGS

upgrades

Microsoft Consulting Services (MCS) recommended a straight through processing (STP) solution using Microsoft BizTalk® Server that enables SVCB’s core banking application to communicate directly with mandated RTGS Participant Interface (PI).

SVCB's needed to upgrade its existing banking solution to enable Real-Time Gross Settlement (RTGS) to enhance delivery cycle by reducing time taken in sending and receiving payment instructions.

The Shamrao Vithal Co-op Bank uses straight through processing to improve delivery

“MCS has been a close technology partner. The team helped us maximize our investments in technology. The RTGS

solution is an example of MCS helping us create a low cost yet effective solution.”

Ravikiran Manikikar, Deputy General Manager IT, Shamrao Vithal Co-Op Bank Ltd

Significant savings of time and cost.

Deployment time reduced by six months to a year.

Servers running Exchange Server reduced from 150 to 92.

Microsoft Services developed a Design and Supportability Review (DSR) for USAFE, which helped plan, test, and deploy Exchange Server 2003 using best practices.

Pursuant to a Department of the Air Force directive, USAFE needed to deploy Microsoft Exchange Server 2003 in order to upgrade the functionality, increase the efficiency, and reduce costs of its network.

Microsoft Services Speeds, Simplifies, and Lowers the Risk of Exchange Server 2003 Migration

“Basically, Microsoft Services Premier Support pushed us forward by six months to a year in this deployment. We totally recommend using Microsoft Services Premier Support to anyone

who does this.”Tammy Lindsey

Project Manager for United States Air Forces in Europe (USAFE)

© 2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions,

it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

IT Architecture & PlanningMaximizing the Value of Your Microsoft Technology Investment

A unique portfolio of proven tools, processes and best practices that are A unique portfolio of proven tools, processes and best practices that are used by a consultant who possesses not only deep technical expertise used by a consultant who possesses not only deep technical expertise but strong business understanding. but strong business understanding.

Common ChallengesHow do we improve the realized business value of the Microsoft Technology investment?

Can strategic organizational intentions and IT initiatives be in alignment?

How can technology adoption directly influence competitive business advantage?

Can an architecture strategy reduce IT risk and complexity?

Microsoft Consulting ServicesEnabling IT Excellence

Working side-by side with your people our consultants and partners Working side-by side with your people our consultants and partners provide a unique combination of world class experience, Microsoft provide a unique combination of world class experience, Microsoft technical knowledge and proven best practices to deliver innovative, technical knowledge and proven best practices to deliver innovative, best-in-class solutions to help you achieve your business objectives. best-in-class solutions to help you achieve your business objectives.

Focus AreasCore Infrastructure Optimization

Business Productivity Optimization

Application Platform Optimization

Business Applications

Industry Solutions

Common ChallengesProduct & Services leadership

Cost efficiency

Customer intimacy

Improving business performance

Increasing competitive advantage

Proactive

Proactive

Services

Services

Dire

ct Support

Dire

ct Support

Rela

tionsh

ip

Rela

tionsh

ip

ReactiveReactiveProblemProblem

ResolutionResolution

Know

ledge

Know

ledge

Tra

nsf

er

Tra

nsf

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Work

shops

Work

shops

Premier Support OverviewTaking IT Support and Health to the Next Level

PremierSupport

Common ChallengesIncrease availability ofyour mission-critical systemsSuccessfully migrateyour technologyMinimize costly downtimeMaximize productive useof your technologyKeep up to date with howthe latest technologies canbenefit your companyGive your people the skillsthey need to succeed

A Flexible Support Offering Designed to Help Businesses Optimize Operational Efficiency and Productivity