Microsoft Readiness Framework - heim.ifi.uio.noheim.ifi.uio.no/~in331/foiler/h01/mrf.pdf · Nov 1,...
Transcript of Microsoft Readiness Framework - heim.ifi.uio.noheim.ifi.uio.no/~in331/foiler/h01/mrf.pdf · Nov 1,...
Microsoft Readiness Framework
UIO/IFI, Geir Amsjø
2Nov 1, 2001 MRF
Overview of Enterprise Services Frameworks
TechnologyTechnology BusinessBusinessTechnologyTechnology BusinessBusiness
OngoingOngoing
ProjectProject
OngoingOngoing
ProjectProjectMicrosoftMicrosoftReadinessReadinessFrameworkFramework
MicrosoftMicrosoftSolutionsSolutions
FrameworkFramework
Microsoft Microsoft Operations Operations FrameworkFramework
Business/IT Business/IT Plans AlignedPlans Aligned
Service LevelService LevelDeliveredDelivered
ReleaseReleaseReadyReady
OrganizationOrganizationReadyReady
3Nov 1, 2001 MRF
Overview of Enterprise Services Frameworks
! Each of the three Enterprise Services frameworks is targeted at different, but integral phases in the life cycle of providing world-class information technology to the enterprise
4Nov 1, 2001 MRF
The Goals of ESF and MRF
! Drive process improvements
! Higher software quality
! Lower development and maintenance costs
! Shorter time to market
! Increased predictability and controllability of software products and processes
5Nov 1, 2001 MRF
Key Concepts of Readiness
! In the context of Microsoft Readiness Framework, readiness means the state achieved by either an individual or an organization as a result of activities geared toward “getting ready for” new technology, including “getting ready to” plan, build, manage or operate that technology.
! Organizational readiness
! Individual readiness (knowledge/skills)
6Nov 1, 2001 MRF
Organizational Readiness
! Leadership
! Culture
! Process
! Skills
! Hardware
! Software
7Nov 1, 2001 MRF
Principles of MRF
! Business/IT/organizational alignment
! Iterative life cycle with a commitment to continuous process improvement
! Planning (readiness must be considered early in project planning)
! Best Practices
! Measurements
8Nov 1, 2001 MRF
Principles of MRF (more)
! Customer focus
! Management commitment/ executive sponsorship
! Managing change (crucial to the success)
9Nov 1, 2001 MRF
MRF Process Model
What you want
What you have
Are you done?
How to get there
Capabilities &Competency
Map
OrganizationReady
ReadinessReview
GapAnalysis
Plan
AssessChange
Evaluate
Starting State:Business/IT
Plans Aligned
What you want
What you have
Are you done?
How to get there
Capabilities &Competencies
Map
OrganizationReady
ReadinessReview
GapAnalysis
Plan
AssessChange
Evaluate
Starting State:Business/IT
Plans Aligned
10Nov 1, 2001 MRF
MRF Process Model
! 4 integrated Phases and 4 Milestones
! Covers both organizational and individual activities
! Continuos improvements through iterative life cycle improvements spirals
11Nov 1, 2001 MRF
Current Employee Behaviors
Future Employee Behaviors
"Communications"Education & Training"Roles & Responsibilities"Skill/Knowledge Transfer"Rewards & Recognition
MRF Process Model (changing)
Closing the gap between current and future state
12Nov 1, 2001 MRF
MRF Team Model
BusinessManagement
IT Management
OrganizationalAssessor
BusinessManagement
IT Management
OrganizationalAssessor
CommunicationCommunication
IndividualAssessorIndividualAssessor
ProgramManagement
of ChangeProgram
Managementof Change
TrainingManagement
TrainingManagement
ContentLogistics
ManagementContent
LogisticsManagement
ExecutiveSponsor
ExecutiveSponsor
13Nov 1, 2001 MRF
Quality Goals of an Effective Team
! Never lose sight of the goal (successful technology adoption).
! Focus attention on both external and internal customer satisfaction.
! Emphasize process improvement as part of everyone’s job
! Strive for individual readiness.
! Strive for organizational readiness
14Nov 1, 2001 MRF
MRF Team Model, Executive Sponsor
! Sponsor and advocate for change
! Commitment and support and communication to the organization
! Ensure that the resources appropriate to supporting the process/project are involved
! Evangelize the vision and common goals throughout the organization
15Nov 1, 2001 MRF
MRF Team Model, Business Management
! Act as the product manager for the project and process
! Define the mission, objectives and needs
! Align business goals, IT goals and organizational competencies
16Nov 1, 2001 MRF
MRF Team Model, IT Management
! Identify the appropriate actions to be taken and secure agreement from business management
! Set overall IT priorities and act as a change management
17Nov 1, 2001 MRF
MRF Team Model, Organizational assessor
! Create gap analysis
! Verify and document the requirements that have been met and those that have not
18Nov 1, 2001 MRF
MRF Team Model, Individual assessor
! For individual assessment
! create gap analysis
19Nov 1, 2001 MRF
MRF Team Model, Program Management of Change
! Deliver the project on time, within budget and to specification
! Identify the risks in the project and mange them through contingency planning
! Monitor the progress of the project toward the goal
20Nov 1, 2001 MRF
MRF Team Model, Training Management
! Review the results of the individual assessments to determine appropriate learning plans
! Manage training events for the learners
! Monitor individual development plans as appropriate
21Nov 1, 2001 MRF
MRF Content logistics management
! Act as a team advocate to the development teams
! Plan an mange the logistics of the change plans that are deployed within the organization