Microsoft Presentation for Chicago AMA CRM Event

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Transcript of Microsoft Presentation for Chicago AMA CRM Event

Page 1: Microsoft Presentation for Chicago AMA CRM Event
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Need for Flexibility

Fear of past messed up

projects

Hate Process…..process

kill creativity

Until now the brand was more

important

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Project Mgmt Digital Asset Mgmt Email CRM/SFA Marketing DBMS Lead Mgmt Campaign Auto. Event Mgmt Spend Mgmt Media

Forces Governing Adoption1. Operations Complexity2. Marketing Ecosystem3. Technologically Ready4. Need for KPI’s & Actionable

Data5. Acquisition v. Retention

Spend

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20%

30%

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50%

60%

70%

80%

90%

Project Mgmt Digital Asset Mgmt Email CRM/SFA Marketing DBMS Lead Mgmt Campaign Auto. Event Mgmt Spend Mgmt Media

Forces Governing Adoption1. Operations Complexity2. Marketing Ecosystem3. Technologically Ready4. Need for KPI’s & Actionable

Data5. Acquisition v. Retention

Spend

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