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Microsoft Dynamics 365Managed Services

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Quality Managed Services To Help Your Organisation Stay Ahead

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Introduction

Get the most from your Microsoft Dynamics 365 solution using Seaton Partners Managed Services.

Microsoft Dynamics 365 is a powerful Cloud solution

further strengthened by substantial ongoing Microsoft

investment to help you stay competitive. But how

do you ensure you get maximum benefit from the

implemented Microsoft Dynamics 365 suite whilst

understanding the impact and advantages you can

get from new Microsoft releases and features?

Seaton Partners Managed Services provides your

business with quality support for your current solution

and, in parallel, works with you to help you understand

and embrace new functionality released by Microsoft.

With Managed Services, your business is always

supported whether it is a ‘How do I?’ query from a

user or when things aren’t working as they were the

night before.

As part of our Advanced and Premium options we assess

the upcoming Dynamics 365 updates, both in terms

of impact (risks) and benefits you can gain from the

new features and functionality. These service options

also come with faster response and resolution times

and include continuous monitoring of your system for

optimal Dynamics 365 performance.

The Managed Services team are doing a great job! I’m so glad we decided to go down this route with Seaton Partners. It is so much easier for my team to concentrate on project work and BAU as I know service desk tickets are being dealt with efficiently by the team.

Thanks guys!Wayne Crick

BUSINESS SYSTEMS MANAGER, THERAMEX

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Incident management

Microsoft updates

Quarterly review and reporting

Unlimited calls

Problem management

Microsoft updates impact assessment

Environment management

Advanced reporting pack

Comprehensive transition management

Enhanced SLA & support desk times

Proactive monitoring & optimisation

Regression testing

Service requests

User access management

Enhanced governance & regular onsite visits

Services adapted to your business

Choose the Right Plan for Your Business

• Built on ITIL best practice

• Aligned to your needs

• Single point of contact

• Access to Microsoft Dynamics

365 expertise and knowledge

• Access Microsoft Advanced

Support

• Continuous service investment

• Rapid response

Three Options to Suit Your Business Needs

AdvancedImprove response

and continuity

PremierOptimise performance

and minimise risk

EssentialSupport when you

need it

Application support

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Managed Services gives you quality Dynamics 365

support and expertise for a fixed fee and guaranteed

service levels. You get happier users who are well

supported which allows you to release significant

internal resources who can be redirected to core

business areas.

Early support team engagement and a seamless

transition from Projects to Managed Services allows

for early knowledge build and a better understanding

of your business processes and the implemented

Dynamics 365 solution. A single point of Managed

Services contact, strong governance and periodic

reporting further ensure you get complete visibility

and control.

Managed Services Value Matrix

Value Proposition

Typical Scenarios How Does Managed

Services Help?

Typical Results

Accountability

People

Process

Expertise

• Staff struggles with Dynamics 365 knowledge

• Lack of access to senior Microsoft engineers

• Lack of skills to apply Microsoft updates

• Trained Dynamics 365 staff

• Continuous investment in Dynamics 365 training and soft skills

• Impact assessment of Microsoft updates and regression tests

• Happier end users

• Higher productivity

• Be on the latest Dynamics 365 platform, ALWAYS

• Lack of best support practices and processes

• No SLA

• Well established ITIL based process

• Strong Dynamics 365 and process knowledge base

• SLA driven

• Consistent experience and more productive users

• Continuous improvement

• Highly scalable

• Internal IT resources spread thin

• Over reliance on few resources

• Employee retention challenges

• Single point of Managed Services contact

• Combination of right capacity and quality

• Process and knowledge base spread across team

• Faster resolution of issues

• Higher productivity of internal IT

• Reduced risk

• Lack of KPI and related measures to track ROI

• Lack of clear ownership and responsibility

• No budgeted vs. actual variance

• Governance and reporting

• Fixed upfront costs

• Clear scope and responsibility

• SLA driven delivery

• Strong governance

• Higher ROI

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Agile FrameworkGeared to Deliver Quality Support

Plans to Match Your

Need

Dynamics 365 Expertise

Seamless Transition

Reduced Risk

SLA & Reporting

Continuous Improvement

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Customer

TestimonialsEarly engagement during the implementation meant the transition was smooth and we had time to build a rapport with the Managed Services team.Executive Director of Finance

Seaton Partners are a pleasure to work with and were quick to understand our culture. We have been able to mitigate risk and have access to a team of specialists with strong product knowledge. Service Transition Manager

Get In Touch With Us Today!

7 Boundary Court, Warke Flatt, Willow Farm Business Park,Castle Donington, DE74 2UD

T: +44 (0)1332 811 275E: ms@seatonpartners.co.ukW: seatonpartners.co.uk

1 1Get in touch with us today!

7 Boundary Court, Warke Flatt, Willow Farm Business Park,Castle Donington, DE74 2UD

T: +44 (0)1332 811 275E: ms@seatonpartners.co.ukW: seatonpartners.co.uk