Microsoft Dynamics 365

Enterprise Edition

Why Microsoft Dynamics 365? Microsoft Dynamics 365 is the next generation of intelligent business applications in the cloud. Microsoft Dynamics

365 unifies CRM and ERP capabilities by delivering new purpose-built applications to help manage specific business

functions, including Dynamics 365 for Sales, Dynamics 365 for Customer Service, Dynamics 365 for Field Service,

Dynamics 365 for Project Service Automation, Dynamics 365 for Finance and Operations, Dynamics 365 for Retail

and Dynamics 365 for Talent. Designed to be personalized, enable greater productivity, deliver deeper insights and

adapt to business needs, Microsoft Dynamics 365 applications help businesses accelerate digital transformation to

meet the changing needs of customers and capture the new business opportunities of tomorrow. Note that

Dynamics 365 for Sales, Dynamics 365 for Customer Service, Dynamics 365 for Field Service, and Dynamics 365 for

Project Service Automation may also be referred to as Customer Engagement Plan Business Applications.

Dynamics 365 for Finance and Operations is the right choice for companies that want to manage their finances, inventory, and more in the cloud.

Dynamics 365 Enterprise Edition Applications

Dynamics 365 for Sales can be used to manage your customer relationships and sales activities or customize the system to manage any kind of stakeholder relationship.

Dynamics 365 for Customer Service equips you with the tools you need to provide your customers with responsive support services.

Dynamics 365 for Field Service is a platform that helps you optimize the operations of your support technicians that visit customers.

Dynamics 365 for Project Service Automation helps you manage your project-based business with automated resource scheduling and forecasting capabilities.

Dynamics 365 for Retail provides capabilities that allow you to manage your POS as well as manage your customer relationships from brick-and-mortar locations.

Even though Microsoft’s ERPs have HR capabilities, Dynamics 365 for Talent is a broader Human Capital Management (HCM) system.

Finance & Operations

Sales

Project Service Automation

Customer Service

Field Service

Retail

Talent

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Microsoft Dynamics 365 for

Finance and Operations, Enterprise Edition

Make Smarter Decisions

Bring organizational visibility by unifying your financial and business operations—providing

real-time and predictive insights for data-driven decisions.

Transform Your Business

Stay ahead of the competition by bringing

agility, simplification, and continuous Innovation—without disrupting your

operations.

Grow at Your Pace

Meet changing business needs with a flexible and scalable global solution—while

integrating legacy systems to make full use of existing investments.

Financial Management

Transform your business performance

Create more efficient processes, deliver robust reporting and analytics, and ensure regulatory compliance across 34 countries, in 60 different languages.

Decrease time to value and facilitate faster, more

confident decisions using roll-based workspaces with

embedded analytics

Adapt to changing business requirements by tailoring

chart of accounts, dimensions, and rules

Provide checks and balances using process auto mation,

encumbrance, budget planning, budget control, and

three-way matching

Efficiently track values and reduce reporting errors by

automatically managing capitalized assets

Meet public sector requirements for encumbrance and

budgeting

Manufacture

Work smarter with connected operations

Bring agility and efficiency to your manufacturing by using an integrated solution that optimizes production planning, project management, operations and activity scheduling, and cost management.

Create your ideal manufacturing mix and support your

manufacturing processes throughout the supply chain

Optimize manufacturing principles for each product

family, including make to stock, make to order, pull to

order, configure to order, and engineer to order

Accelerate your manufacturing material and finished

goods flow with advanced warehouse management,

handheld scanner support, and transport management

Optimize scheduling across the organization with a

unified resource model and scheduling engine

Improve product quality and output by identifying and

resolving issues through real-time insights

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Supply Chain

Streamline your supply and demand

Digitally transform your supply chain with advanced warehouse and inventory management to optimize visibility and fulfillment, product insights, material sourcing, and integrated logistics.

Decrease time to value and facilitate faster, more

confident decisions using roll-based workspaces with

embedded analytics

Optimize fulfillment and reduce costs bysynchronizing

commerce across sites, warehouses, and transportation

modes

Enable faster response to customer demand by seamlessly

orchestrating order-to-cash processes

Streamline procurement costs and gain more control by

automating procure-to-pay processes

Get insight and control across all sites and warehouses

Automate prospect-to-cash processes by integrating with

Dynamics 365 for Sales

Cloud Services

Rool out powerful and flexible ERP tools

Get real-time information on almost any device. Simplify and accelerate business process changes, seamlessly integrate with legacy systems, simplify global compliance, and scale elastically.

Get flexible cloud and on-premises deployment options

that comply with industry regulations and use datacenter

investments

Enable rapid business transformation

Cost-effectively support your IT needs

Grow at your own pace

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Microsoft Dynamics 365 for

Sales, Enterprise Edition

Turn relationships into revenue

Today’s customers are more informed and have higher expectations than ever before. Go beyond sales force automation with Dynamics 365 for Sales, enabling you to better understand customer needs, engage more effectively, and win more deals.

Sell smarter with infused artificial intelligence

Get recommendations and guidance at every stage of the deal with built-in intelligence, so you stay focused on the next best step to move deals forward.

Foster relationships with authentic and personal engagement

Find and connect with the right buyers and grow sales relationships by combining LinkedIn Sales Navigator and Dynamics 365 for Sales.

Boost productivity and increase revenue by integrating best practices

Seamlessly connect business process data with Office 365 and LinkedIn data to guide sellers throughout your sales processes to make selling easier—even while on the go.

Accelerate sales performance throughout the entire sales cycle Get visibility into sales performance with analytics dashboards based on historical and predictive data. Onboard and motivate sellers through sales contests that promote teamwork and accountability.

Innovate with a modern and adaptable sales platform

Drive innovation with a sales application

that is easy to tailor, extend, and connect to

other apps and services you already use.

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Microsoft Dynamics 365 for

Customer Service, Enterprise Edition

Earn customers for life

Expectations are rising. Customers want quick, relevant answers on any channel, even on the go. Differentiate your brand with Microsoft Dynamics 365 for Customer Service. Built-in intelligence delivers faster, more personalized service and adds value to every interaction.

Engage with customers on any channel or device Deliver effortless experiences on your customers’ terms, through any channel and on any device.

Deliver fast, personalized service Make it easy for agents to meet rising customer expectations. Intelligent processes guide agents to the right action every time.

Learn from every interaction

Continuously improve while reducing the cost to serve using data

and intelligence to transform how you provide service.

Innovate with a modern and adaptable platform

Drive innovation with an application that is easy to tailor, extend, and

connect to other apps and services you already use.

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Microsoft Dynamics 365 for

Field Service, Enterprise Edition

Innovate with proactive service

Deliver a seamless, end-to-end service experience with Dynamics 365 for Field Service. Built-in intelligence helps you resolve service issues before they occur, reduce operational costs, and deliver positive onsite experiences.

Optimize your resources Automate and improve scheduling to dispatch the right technician and get the most value out of your resources.

Make technicians more effective Empower technicians with a 360-degree view of your customers and real-time guidance to improve resolution time and earn customer trust.

Deliver better outcomes with IoT Enhance your service experience by proactively detecting, troubleshooting, and resolving issues so a technician is dispatched only when necessary.

Engage your customers Provide customers with self-service portals, proactive updates, and technician tracking to ensure a positive experience at every step.

Innovate with a modern and adaptable platform Drive innovation with an application that is easy to tailor, extend, and connect to other apps and services you already use.

Microsoft Dynamics 365 for

Project Service Automation, Enterprise Edition

Profit from your projects

Run your project-based business more productively by bringing people, processes, and automation technology together through a unified experience.

Create profitable relationships Earn your customers’ loyalty by using intelligent automation services to deliver accurate estimates that meet expectations.

Enable productive employees Work efficiently through automation technology, collaboration tools, training, and a complete view into client relationships.

Innovate to grow Get the real-time insights you need to prepare for change. Set clear, companywide business priorities, make decisions fast, and grow profitably.

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Microsoft Dynamics 365 for

Retail, Enterprise Edition

Engage every shopper, everywhere

Unify digital, in-store, and back office operations to personalize customer engagement and increase employee productivity. Dynamics 365 for Retail empowers retailers to create exceptional, insightful shopping experiences.

Drive unified commerce Increase revenue, customer satisfaction, and brand loyalty by delivering a consistent shopping experience.

Create a modern store experience Manage stores efficiently, increase sales, and instantly adapt to the changing needs of your customers.

Effectively manage merchandising Improve ROI and product demand by centrally managing merchandising—including product information, categories, assortment, and pricing.

Optimize operations through insights Reduce fulfilment costs, improve inventory utilization, and efficiently manage your business by using customer and operational insights.

Innovate with a modern and adaptable platform Drive innovation with an application that is easy to tailor, extend, and connect to other apps and services that you already use.

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Microsoft Dynamics 365 for

Talent, Enterprise Edition

Bring out the best in your people

Today's employees want to work for companies where they can do their best work, demonstrate impact, and drive career growth. Dynamics 365 for Talent enables exceptional experiences across employee attraction, engagement, development, and retention.

Hire the right people, faster Attract highly skilled, talented people with a compelling recruiting experience that engages candidates and facilitates collaboration across the hiring team.

Set up employees for success Ensure new employees are productive and impactful throughout those first few critical months with a personalized onboarding experience.

Foster a culture of excellence Inspire people to do their best work with continuous feedback, praise tools, and collaborative assessments that allow you to reward high performers.

Enable development and growth Empower employees and create an environment of growth with a personalized career path, continuous learning, and development guides.

Drive operational excellence Improve business impact and drive an agile, high-performance culture with automated HR tasks, people analytics, and connected strategic initiatives.

Wisma Nugra Santana, 16th Floor Jl. Jend Sudirman Kav. 7-8 Jakarta 10220

+6221 5700 292

marketing@dynamia.co.id

www.dynamia.co.id

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