Microsoft Business Microsoft Business Solutions ERP Product Solutions ERP Product StrategyStrategy

Microsoft Business Microsoft Business Solutions ERP Product Solutions ERP Product StrategyStrategyHenrik EriksenHenrik EriksenSr. Product ManagerSr. Product ManagerMicrosoft Business SolutionsMicrosoft Business SolutionsMicrosoft CorporationMicrosoft Corporation

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Building the Foundation for Building the Foundation for GrowthGrowth

Compelling product Compelling product roadmaproadmap

Broad tools Broad tools strategystrategy

Deep field Deep field integrationintegration

New brandNew brand

Q1Q1FY01FY01

Q2Q2 Q3Q3 Q4Q4 Q1Q1FY02FY02

Q2Q2 Q3Q3 Q4Q4 Q1Q1FY03FY03

Q2Q2 Q3Q3 Q4Q4

Deep Deep CommitmentCommitment

• 3,900 team 3,900 team members members

• 1,700 R&D 1,700 R&D headcountheadcount

• 6,000 partners6,000 partners• 250,000 250,000

customerscustomers

Delivering Maximum Delivering Maximum Customer ValueCustomer Value

ERP Solution PositioningERP Solution Positioning

REMOVED

REMOVED

New User InterfaceNew User InterfaceIntegrated InnovationIntegrated Innovation

Sustained Engineering Sustained Engineering Doctor WatsonDoctor Watson

Increasing Value through Increasing Value through Deep R&D CommitmentsDeep R&D Commitments

Industry Spec. Industry Spec. SolutionsSolutions

Manufacturing Manufacturing FoundationFoundation

Hub & SpokeHub & Spoke

Business Business AnalyticsAnalytics

Release 4.0Release 4.0

Public Sector - Public Sector - NFP CapabilityNFP Capability

Microsoft Office Microsoft Office Solution Solution Accelerator Accelerator IntegrationIntegration

Business Portal Business Portal 2.52.5

Release 8.0Release 8.0

Microsoft Project Microsoft Project IntegrationIntegration

Service Service ManagementManagement

InterCompanyInterCompany

Release 4.0Release 4.0

Resource Resource Assignment Assignment CapabilityCapability

Business Portal Business Portal Integration Integration

Distribution Distribution EnhancementsEnhancements

Release 6.0Release 6.0

Calendar 2006+Calendar 2006+

SP/4.x(Q2)SP/4.x(Q2)AX 5.0 (1H CY AX 5.0 (1H CY

07)07)

5.0 (H2)5.0 (H2)

7.0 (H2)7.0 (H2)

3.0 (1H CY 07)3.0 (1H CY 07)

9.0 (H2)9.0 (H2)

Calendar 2004Calendar 2004

Service Pack 3 Service Pack 3 (Q2)(Q2)

8.0 (Q3)8.0 (Q3)

4.0 (Q4)4.0 (Q4)

6.0 (H2)6.0 (H2)

Microsoft CRM Microsoft CRM Mobile 1.2 (Q3)Mobile 1.2 (Q3)

1.2 (Q2)1.2 (Q2)

Calendar 2005Calendar 2005

SP4 (Q1)SP4 (Q1)4.0 (Q3)4.0 (Q3)

SP/8.x (H2)SP/8.x (H2)

SP/4.X (Q3)SP/4.X (Q3)

SP/6.x (Q3)SP/6.x (Q3)

2.0 (Q2)2.0 (Q2)

2.0 (Q3)2.0 (Q3)

Business Solutions Product TimelineBusiness Solutions Product Timeline

2.x (2H)2.x (2H)

Business Process Business Process OrientationOrientationApplication Design PillarsApplication Design Pillars

Great Great Customer ValueCustomer Value

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Microsoft BusinessMicrosoft BusinessSolutionsSolutions

Horizontal SolutionsHorizontal Solutions

Vert

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Business FrameworkBusiness Framework

ISVISVOpportunityOpportunity

Partner-Lead Strategy to Serve Partner-Lead Strategy to Serve VerticalsVerticals

Core Manufacturing Core Retail Core Distribution Core ProfessionalServices Core Public Sector

ERP CRMHo

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Industry Enabling Layer (Examples)Industry Enabling Layer (Examples)

Core HorizontalCore Horizontal

Law Firms Governments Healthcare Not-for-Profit K-12 EducationMotor Vehicles Specialty

Retail HospitalityVer

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Verticals (Examples)Verticals (Examples)

Categories (Examples)Categories (Examples)

Physicians Religious Orgs

Private SchoolsMunicipalitiesRestaurantsPatent

LawyersPharmaciesMilitary vehicles

Provide Core Horizontal Business PlatformProvide Core Horizontal Business PlatformToolsToolsERP and CRMERP and CRM

Provide Partner-led Vertical OpportunitiesProvide Partner-led Vertical OpportunitiesStrongest ecosystem of ISVs and VARsStrongest ecosystem of ISVs and VARs

Enable our Partners with “Industry-enabling” Enable our Partners with “Industry-enabling” ProductsProducts

Provide enabling foundation needed to serve key Provide enabling foundation needed to serve key segmentssegments

Core Manufacturing Core Retail Core Wholesale Dist. Core ProfessionalServices Core Public Sector

ERP CRMHo

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Industry Enabling (Examples)Industry Enabling (Examples)

Core HorizontalCore Horizontal

Partnering OpportunitiesPartnering OpportunitiesProfessional

Services

Legal ServicesCase mgmtRetainer accounting

BusinessServices

Field service dispatchRequirements mgmt.

AccountingServices

Trust accountingFee income mgmt

Research, MgmtResearch indexing/searchReference libraries

Government

Tax & RevenueTax collectionLicensing/ Permitting

Justice & Public Safety

Court automationCorrections solutions

TransportationElectronic toll collectionDrivers license/vehicle registration

Finance &Admin

Recording & Document Mgmt

Healthcare

Clinical Patient records managementPhysician practice management

SurgicalServices

Operating room mgmt.Case scheduling

PharmacyPrescription mgmtClaims & billing

Not-for-Profit

AssociationsEvent MgmtMembership Mgmt

Religious OrgsDonor Mgmt

Education

School MgmtStudent MgmtLibrary MgmtSpecial EdFood ServicesTransportationDegree AuditingBookstoreFinancial AidInstructional ServicesCurriculum Dev & Mgmt

Manufacturing

Medical Devices

Regulatory compliance

AutomotiveCollaborative design/eng.Service parts inventory planning

ElectronicsYield optimization

Retail

ApparelAssortment planningMarkdown optimization

New/Used CarDealerships

Service scheduling & mgmt.

Hospitality

Hotels &Lodging

Yield mgmtRoom Reservation

Motion PicturesTheater ticketing

Amusement &Recreation

Casino banking

Eating &Drinking Places

Kitchen displayTable reservation

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ISV Partner Applications ISV Partner Applications (Examples)(Examples)

© 2002 Microsoft Corporation. All rights reserved.© 2002 Microsoft Corporation. All rights reserved.This presentation is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.This presentation is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.