Michelle Rodriguez 627 N. Lincoln Avenue Geneva, IL 60134

630.744.9915 | rodriguezmichelle.1029@gmail.com PROFILE Highly experienced professional with 25+ years of combined experience. Possesses a background in compliance, financial systems, and client services. Excels in both analytical and creative roles stemming from previous research, forecasting, reporting, and marketing. A highly adaptable team player comfortable with training and implementing new technology. An effective, cross-functional communicator proficient in Spanish. KEY COMPETENCIES

ü Client Management ü Sales Negotiations ü Leveraging Technology ü Issue Resolution ü Monitoring Compliance of FINRA, SEC,

and AML regulations ü Strategic Project Planning ü Auditing Marketing Strategies (Banking) ü NYSE Trading via Live Thompson

Platform

ü Broker Dealer Relations and Firm Code of Ethics familiarity

ü Workflow Organization ü Professional Attitude ü Prospect Development ü Team Leader ü Proficient in Spanish ü Investigating Client Cases ü Series 7/63 in progress ü FINRA and AML Compliance ü Financial Analysis for Reporting

EXPERIENCE Client Service Associate Stifel | Geneva, Illinois April 2014 – Present

§ Maintain accurate customer account records for 600+ clients for full-service wealth management and investment banking firm.

§ Advise clients on additional banking services when opening and making account changes. § Generate member account reports regarding money transfers and deposits to Financial

Advisor via Thompson Trading software. § Serve as SEC FINRA firm compliance expert and answer and subject matter questions. § Responds to customer inquiries, research questions, and resolve problems promptly. § Supports firm and financial advisor in all aspects of client retention and growth.

Volunteer Geneva High School & Heritage Prairie Farm | Geneva, Illinois August 2012 – May 2016

§ Actively participated in fundraising and special events for high school teams and clubs. § Handled program planning responsibilities ranging from coordination of volunteers, securing

donations, managing small budgets, and obtaining vendors. Marketing/Sales/ Public Relations Manager Windy City Development, INC | Geneva, Illinois January 1999 – February 2012

§ Coordinated all marketing and public relations for real estate investment firm specializing in apartment buildings, retail builds, and residential developments.

§ Managed financing projects from beginning with prospective acquisitions through to closing.

§ Facilitated proposals and presentations of pre/post­ construction projects. § Identified prospective clients and developed lasting and profitable B2B relationships. § Performed needs based client assessment tools for effective solutions to resolve problems § Generated referrals and repeat business through exceptional customer relations. § Acted as a liaison between clients, vendors, management, other interested parties for projects

valued up to $1.5M. Direct Marketing Coordinator St. Paul Federal Bank | Chicago, Illinois November 1994 – April 1998

§ Promoted to Coordinator position after 5 months of demonstrated success and understanding of company mission.

§ Adhered to all deadlines and policies for planning financial marketing programs. § Implemented direct mailing programs and quantified effectiveness for future mailings. § Guided and trained all sales/marketing efforts across 50+ locations to ensure consistency in

branding, goals, and messaging. § Liaised with various departments to produce sales/marketing programs and materials that

meet the needs and expectations for all agencies. Sponsorship and Charitable Giving Associate St. Paul Federal Bank | Chicago, Illinois June 1994 – November 1994

§ Capitalized on positive marketing initiatives with the Chicago Bulls and garnered new customers through strategic donations and bank sponsorships through community work.

§ Processed requests for charitable giving and identified the most advantageous opportunities. § Developed and fostered relationships with corporate sponsors and sought partnerships for

future endeavors. § Maintained the charitable giving budget and provided detailed status and expense reports to

management. Personal / Group Insurance Sales / Marketing Coordinator Cory & Associates | Oakbrook Terrace, Illinois November 1993-June 1994

§ Trained extensively in group/personal insurance policies, compliance, and procedures for effective sales and marketing to new clients.

§ Employed knowledge and skills in case resolution to resolve existing claim issues. § Facilitated trainings, seminars, and educational events to successfully increase outreach.

Customer Service/Sales Assistant First Brands Corporation | Oakbrook Terrace, Illinois August 1987 – November 1993

§ Supported Midwest Division sales and customer service for the marketing and sales of plastic storage containers, cat care products, cleaning cloth, and aluminum foil.

§ Monitored inventory control levels to ensure order accuracy and availability for national orders. § Resolved order issues related to shipping, receiving, pricing and quantity. § Generated reports related to the distribution of products to corporate customers and military

commissaries. § Assisted the sales team with the delivery of major market brand incentive programs.

EDUCATION Morton College | Communications Degree, Liberal Arts 1991