MICHELLE MOBLEY, LVTPRINCIPLES OF MANAGEMENT

VETE 3301

Veterinary Management’s Role in Human Resources

Roles & Responsibilities' of Human Resources

They hire new employeesTrain new employeesTerminate employees (if needed)Exit interviewsDevelop a job description planComply with all state and federal lawsMake sure all federal posters are up to date

and posted in the veterinary practiceMuch more…

Do small businesses need an HR manager?

Yes, many mangers or owners can handle the most aggressive dog but does not know how to handle the most aggressive human.

Human Resources Management

Recruitment

Finding new people to work in veterinary medicine can be difficult.

The field must have competitive pay

It should offer benefits

Recruit people at symposiums or CE events

A manager should hire the right person for the job.

All shifts must be fulfilled.

Absenteeism

People who call into work without a good reason

People who are sick should present a doctor’s note

People who always call in sick can lower an entire team’s morale

A manager should get involved and terminate the person (if needed) or find a solution

Job Descriptions

New hire training on the company policies

New hire training on SOPs

Leadership trainingProfessional

developmentIt is crucial to train a

new hire. It can prevent a law suit.

A manager should set aside 3 business days and train a new hire.

Disciplinary Procedures

A disciplinary procedure is helpful to the proper and successful veterinary practice and in ensuring that individuals are treated fairly.

A procedure must be clear in dealing with employee misconduct.

A manager must follow guidelines for ALL employees (friends or not).

Mediator

Mediator between staff members

Mediator between doctors and staff

Mediator between clients and staff

All people involved in the conflict should come to an agreement

A manager should have great communication and listening skills.

HR Mistakes in a Small Business

Outdated employee handbook

Not training properly

Not hiring the right people for the job

Not understanding the laws

Undocumented performance-based terminations

Being everyone’s friend

Not creating clear job descriptions

Not Training Properly

You must take the time to train new hires. I know it can get busy, but dedicate the time to them.

It can be a legal issue if someone got hurt at work and they did not take the proper steps, because of inadequate training.

Slip and fall Bite case Chemical exposure Improper use of medication Policy and procedures

Not Hiring the Right People for the Job

My old manager hired anyone with cleaning experience to do animal husbandry for chimpanzees. Well we had 3 big chimpanzee escapes in 6 months.

You need to hire people with experience in the field and knowledge about animals (chimpanzees).

It could of lead to death of a human Great danger to a human

Not Understanding the Laws

Ignoring the laws can cause a law suit to the company

Discrimination Overtime FMLA (family medical leave act) Breast feeding / pumping at work (new law) Pregnancy Safety in the Work place Disability Military leave act Many more…

Not Creating a Clear Job Description

You want to attract the right people for the job, so the description must be correct.

We require a minimum of 2 years experience with exotic animals or a Bachelor’s degree in Animal Science.

Skills Training Education Minimum years experience Salary

Undocumented performance-based terminations

You must document every conversation with an employee via a written verbal notice or a written final notice

Failure to do so can lead to legal actionsWe have had difficulty firing people because

of inadequate documentationInclude:

Date Description of notice Signatures

Let’s Prevent These Things…

Reference

Opperman, M. & Grosdidier, S. (2014). The Art of Veterinary Practice Management. Lenexa, KS: Advanstar Communications Inc.