Michael KwonJoel AzpeitiaKaren Yeung Alex Dodge Ryo KoyamaDanna LeeKrystin Tani Channelle...

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Michael Kwon Joel Azpeitia Karen Yeung Alex Dodge Ryo Koyama Danna Lee Krystin Tani Channelle Washington

Transcript of Michael KwonJoel AzpeitiaKaren Yeung Alex Dodge Ryo KoyamaDanna LeeKrystin Tani Channelle...

Page 1: Michael KwonJoel AzpeitiaKaren Yeung Alex Dodge Ryo KoyamaDanna LeeKrystin Tani Channelle Washington.

Michael Kwon Joel Azpeitia Karen Yeung

Alex Dodge Ryo KoyamaDanna Lee Krystin Tani

Channelle Washington

Page 2: Michael KwonJoel AzpeitiaKaren Yeung Alex Dodge Ryo KoyamaDanna LeeKrystin Tani Channelle Washington.

Overview1. What is Experimetrix? - Alex2. What is our Interview Method? - Joel3. Questions and Problems, Novice and Expert Experimenter

POV - Ryo 4. Questions and Problems, Novice Student Users POV – Joel5. Questions and Problems, Expert Student Users POV -

Karen6. What have we done so far? – Channelle7. Our 5 Week Timeline – Danna8. Our 5 Week Plan – Michael9. Community Access Reassurance – Krystin10. Possible Issues - Alex

Page 3: Michael KwonJoel AzpeitiaKaren Yeung Alex Dodge Ryo KoyamaDanna LeeKrystin Tani Channelle Washington.

What is Experimetrix?Customized Website by Sona Systems, Ltd.,

Experimenters post experiments Uses any web browser

Students view the posted experiments via any web browser and can sign-up for available appointments

Automated schedule system Reflects any changes Sends an email message to confirm their appointment Sends a reminder messages the day prior to an

experiment.

Page 4: Michael KwonJoel AzpeitiaKaren Yeung Alex Dodge Ryo KoyamaDanna LeeKrystin Tani Channelle Washington.

Our Interview Method

Subjects brings their own laptopTeam member observe them using the

websiteLocation

-The subject’s preferred place on campus

Page 5: Michael KwonJoel AzpeitiaKaren Yeung Alex Dodge Ryo KoyamaDanna LeeKrystin Tani Channelle Washington.

- No notification when subject signs-on or cancels an appointment- No method to filter subjects who do not qualify for the experiment- Many features could be combined into one- Experiment information does not carry over to the next quarter- Overall Response: “not intuitive at all” and “crappy”

Expert Experimenter: Questions and Problems

- No notification when subject signs-on or cancels an appointment- No method to filter subjects who do not qualify for the experiment- Many features could be combined into one- Experiment information does not carry over to the next quarter- Overall Response: “not intuitive at all” and “crappy”

Expert Experimenter: Questions and Problems

Page 6: Michael KwonJoel AzpeitiaKaren Yeung Alex Dodge Ryo KoyamaDanna LeeKrystin Tani Channelle Washington.

- Ryo! Fill me in!

Novice Experimenter: Questions and Problems

Page 7: Michael KwonJoel AzpeitiaKaren Yeung Alex Dodge Ryo KoyamaDanna LeeKrystin Tani Channelle Washington.

Novice Student Users: Questions and Problems

With their feedback, we can..Get an idea of what problems students face when using the website

for the first time

Gain an understanding of what the laymen considers good/bad about the site

Ultimately: find ways to make the website easier to use for newcomers

Page 8: Michael KwonJoel AzpeitiaKaren Yeung Alex Dodge Ryo KoyamaDanna LeeKrystin Tani Channelle Washington.

Expert Student Users: Questions and ProblemsQuestions:1. How can I sign up for

an experiment as quickly as possible? Why do I have to wait so long for a password retrieval?

2. How can avoid signing in so many times?

3. How can I filter out experiments that do not apply to me?

4. Where can I go change my account information?

Problems:1. Impatience,

Unavailable Time Slots, and Extensive Wait Time

2. Excessive Steps3. No Filtration System4. Shown options are

not intuitive (i.e. Edit Profile Change Password)

Page 9: Michael KwonJoel AzpeitiaKaren Yeung Alex Dodge Ryo KoyamaDanna LeeKrystin Tani Channelle Washington.

1. Google Group2. Who uses ‘Experimetrix?’3. Competitive Analysis 4. Weekly meetings5. Personas6. Contextual Interviews7. Debriefs

Page 10: Michael KwonJoel AzpeitiaKaren Yeung Alex Dodge Ryo KoyamaDanna LeeKrystin Tani Channelle Washington.

Thought it was Necessary… but

SurveysIncentivesVideo-record

Page 11: Michael KwonJoel AzpeitiaKaren Yeung Alex Dodge Ryo KoyamaDanna LeeKrystin Tani Channelle Washington.

Timeline of the Next 5 Weeks Week 5: Finish student and experimenter interviews as well as the interpretation sessions

Week 6: Group Meeting - analyze data, make affinity diagrams and prototypes

Week 7-8: Redesign the Website and Start working on the Final Paper

Week 9: Work on Final Paper and Presentation

Week 10: Group Final Presentation

Page 12: Michael KwonJoel AzpeitiaKaren Yeung Alex Dodge Ryo KoyamaDanna LeeKrystin Tani Channelle Washington.

The Five Week PlanWeek 6

Interpret and Model Remaining Data At least 2-3 persons to interpret data from CI

inquiries We have aimed for 20 interviews [5 interviews for

each group] Most likely going to get 12 interviews [which is

enough]

Consolidation Build affinity & consolidate sequence models. This is to see the specific steps that we need to

redesign from the user population

Page 13: Michael KwonJoel AzpeitiaKaren Yeung Alex Dodge Ryo KoyamaDanna LeeKrystin Tani Channelle Washington.

The Five Week PlanWeek 7

Visioning Review consolidated data

Define key issues from the models Create high-level view of what the work flow will be

for the users This is necessary to outline what we want the new

system to do. Note that we already can see a fundamental flaw in

the existing system’s infrastructure

Page 14: Michael KwonJoel AzpeitiaKaren Yeung Alex Dodge Ryo KoyamaDanna LeeKrystin Tani Channelle Washington.

The Five Week PlanWeek 8

Storyboarding Make detailed stories of how new system will be

used.User Personas

Build user personas of each of the four user groups: Novice Students Novice Experimenters Expert Students Expert Experimenters

This step will refine redesigning the system

Page 15: Michael KwonJoel AzpeitiaKaren Yeung Alex Dodge Ryo KoyamaDanna LeeKrystin Tani Channelle Washington.

The Five Week PlanWeek 9

UI Design and Paper Prototyping Create Paper Mockup & interview one of each user

groupsCommence building Web Prototype

Build wireframes and functional prototype for new system

Skeleton of the new systemEmphasis will be on Web Prototype (we are

considering eschewing paper-prototyping to design a web-worthy prototype)

Page 16: Michael KwonJoel AzpeitiaKaren Yeung Alex Dodge Ryo KoyamaDanna LeeKrystin Tani Channelle Washington.

The Five Week PlanWeek 10

Continue development of Web prototypeMop up any remaining mess.

Page 17: Michael KwonJoel AzpeitiaKaren Yeung Alex Dodge Ryo KoyamaDanna LeeKrystin Tani Channelle Washington.

Expert ExperimentersDifficult to reach, 5 e-mail questionnaire responsesDone 3 and have 3 more contextual interviews

scheduled

Novice Experimenters• Have access to a researcher’s account so not difficult to find – anyone who hasn’t used the site as a researcher before• Watched each other try to set up experiments, will find other guinea pigs

Community Access Reassurance

Page 18: Michael KwonJoel AzpeitiaKaren Yeung Alex Dodge Ryo KoyamaDanna LeeKrystin Tani Channelle Washington.

Expert UsersHave used Experimetrix before for classesCompleted 5 contextual interviews

Novice Users• Have never used Experimetrix before• Completed 5 contextual interviews

Community Access Reassurance

Page 19: Michael KwonJoel AzpeitiaKaren Yeung Alex Dodge Ryo KoyamaDanna LeeKrystin Tani Channelle Washington.

Possible IssuesHIPAAWhat is it?

Health Insurance Portability and Accountability ActWhat does it do?