Leadership competencies

and skills

Leadership competencies

Emotional Intelligence

Social Intelligence

Systems Thinking

Ability to Learn

Adaptation to local circumstances

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Emotional Intelligence

Emotional Intelligence: self awareness

and communication skills; ability to

recognize moods and emotions in

others

◦ Make better decisions

◦ Adapt leader’s behavior to situation

◦ EI is related to follower job satisfaction

and performance

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Social Intelligence

Definition- ability to determine the

requirements for leadership in a

particular situation and select an

appropriate response

Social Intelligence- two components –

◦ social perceptiveness; and

◦ behaviour flexibility

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Social Intelligence for

management of organizations Social perceptiveness- A leader with

high social perceptiveness

understands:

◦ What needs to be done to make a group

or organization more effective; and

◦ How to do it?

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Social intelligence…

Social perceptiveness involves:

◦ Conceptual skills

◦ Ability to identify threats and opportunities

that are jointly determined by environmental

events and core competencies of the

Organization

◦ Ability to formulate an appropriate

response

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Leadership competencies

… Systems thinking: a change in one

part of a system will eventually affect

other parts

In making decisions-

it is essential to understand how the

different parts of the organization are

interrelated

Consider the likely consequences of his

decisions

on other parts- by later events

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Leadership and Management of

organisations

Organizations-- > are large systems

In organizations actions invariably

have multiple outcomes including

unintended side effects

Any example?

Incentive bonus for one dept- effects on others!

Cost cutting measures-retrenchment- adverse effect on

employee morale

Outsourcing- effects on employment,

promotion, size of workforce?

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Leadership

competencies… Ability to learn

◦ Why? - changing environment

need to continually innovate, reinvent and

adapt to change

Important for leadership effectiveness

Leaders must be flexible enough to

learn from mistakes

Change their assumptions and beliefs

Refine their mental models

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Leadership

competencies…

Adaptation to local circumstances-

◦ Not just in terms of what they sell but also in how

they sell it.

◦ E.g. PepsiCo’s spicy snack for Indian Market. PepsiCo, mindful that Indians may find its standard crisps

rather bland (mild), has invented a spicy snack called Kurkure

for the Indian Market.

Hermes sells French-made saris in India.

Microwave ovens destined for east India, have an

autocook option for Bengali fish curry. (The Economist,

January 5th 2013, p.48).

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Bad leadership/toxic leadership

1. Incompetent

2. Rigid-unwilling to accept new ideas/adapt to change

3.Intemperate- leader and his follower’s lack of self-control

4. Callous

5. Corrupt

6.Insular

7. Evil

Callous- unkind or uncaring attitude toward people.

Insular- such leaders disregard the welfare of their followers

Evil leaders- Gaddafi, Bashar al Asad,- atrocities and genocide as instruments

of power

(Source : Kellerman, leadership professor at Harvard University in Chatterjee, (2012).

Timeless Leadership.

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Unethical leadership

e.g. Enron CEO Jeffery Skilling

Ineffectiv

e

leadershi

p

Transferability of skills across

organizations

Lower level managers cannot easily

transfer to a different functional

specialty

e.g. from sales manager to engineering

manager

Less agreement about transferability

of skills

across organizations at the executive

level

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Transferability of skills

Transferability of skills for top executives- limited

Different industries have unique economic, market and

technological characteristics

Familiarity with technical matters, products, personalities and tradition ◦ a type of knowledge that is acquired only

through long experience in the Org’n. (Yukl,2010)

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External environment and leadership

skills Mix of skills needed for effective leadership

may change over time

Leadership skills not identical ◦ E.g. by an entrepreneurial manager (to build a

new org’n) and the CEO of an established large firm- not identical

Leadership skills also vary to match environment stable supportive environment vs. a turbulent

environment.

Example ◦ Garments industry leadership v air conditioner

industry leadership

◦ What about DSE leadership?

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Leadership …

Q & A

Thanks

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