6400 – Administración de servicios de Información

Management and Leadership

Martes, 15 de abril de 2008

Management vs. leadership

Management

Helps an organization set and achieve goals by planning and organizing their resources.

Leadership

Leading a team to achieve the planned objectives.

Do you manage people or lead people? Are leaders always born with the needed

skills?

The leadership myths

Leadership is a rare skill Leaders are born Leaders are charismatic Leaders are only at the top of an

organization Leaders control and direct an

organization.

Functional skills of a manager

Leader Interpersonal roles

Administrator Informational roles

Decision maker (fixer) Negotiating role

Shift is now towards managing with a more people centered and holistic approach.

A Leader’s Characteristics

Challenging the process Risk taker

Inspiring a shared vision Team vision, consistent

Enabling others to act, motivators Encourage collaborations, set directions and tasks.

Modeling the way Setting examples, values

Encouraging the heart. (Females excel here!) Recognize contributions

The leadership tasks

Leaders have high standards and high expectations

Leaders are accountable Leaders achieve unity Leaders involve others indecision-making Leaders serve as role models Leaders listen and explain Leaders represent the organization Leaders guide constituents and maintain their

support

A likeable manager is:

One who is: Approachable Accessible Enthusiastic Knowledgeable and guiding Handles problems Facilitates and counsels

The Leadership types

Attention through vision Shared and communicated so that everyone buys

in.

Meaning through communication Create scenarios or develop images of future.

Trust through positioning Accountable, predictable, reliable

Positive self regard Optimist, knows self, treats all with respect

Effective leaders

Are proactive Are good time managers Can prioritize and set objectives Are skilled at interpersonal communications Can perform personal reflections Can listen actively, facilitate, valorize, and

motivate Can segregate and delegate work

Changing leadership contexts

From Industrial to information society High public awareness of corporate

activities. From bureaucratic to networked

societies Creating a high-tech society Physical and virtual leaders

Information professional Manager

As generic managerial skills are developed, the highly skilled information specialist’s expertise diminishes.

An IP manager transition happens when an IP learns how to challenge existing situation and become a change agent. They should then learn to: Plan and allocate work Set goals Monitor progress for set tasks Develop staff Motivate and inspire Evaluate team members Communicate with stakeholders.

Exercise 1 - bad bosses

1. Interview the person sitting next to you (max. 5 minutes) and write down the characteristics of a bad boss that he/she may have experienced.

2. Then switch roles. Now the interviewer becomes an interviewee. Again the five minute interview.

3. Finally compare your two responses and come up with a common set of identified characteristics.

4. Each group presents its findings to the class.

Exercise 1….continued

1. Interview the person sitting next to you (five minutes) and write down the characteristics of a bad boss that he/she may have experienced.

2. Then switch roles. Now the interviewer becomes an interviewee.3. Finally compare your two responses and come up with a common set of

identified characteristics.

Consider the following issues keeping in mind the management characteristics identified in the handout.

The personal characteristics of the boss that was disliked.

The management characteristics of the boss that was disliked.

The impact of these bossy characteristics on the working of the staff.

The impact of these bossy characteristics on the general work environment.

Exercise 2 – Virtual leaders

What are the characteristics of virtual leaders? Discuss with a partner and list a few.

Think about: Email Geographically dispersed locations Distance education Blogs and wikis

References

Roberts, S. and Rowley, J. (2004) Managing Information Services, London: Facet publishing, pp. 31-63

Prentice, A. (2005) Managing in the Information Age. Lanham: Scarecrow Press.