Spot Lightpage.3

Engagement Updatespage.5

Value Creationpage.10

Industry Driverspage.11

page.12IndustryUpdates

page.13Technology Updates

page.14M&A and Alliances

page.15Financial Updates

page.16Funzone

Manufacturing and Hi-Tech Newslettervolume - 001 | Edition-002 | JUN 2016

Mfg. & Hi-Tech Bytes

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Commercial IndustriesMFG & HI-TECH BYTES

I wanted to take a moment to introduce you to “Mfg. & Hi-Tech Bytes” – our Monthly newsletter for the Manufacturing & Hi-Tech industry. Some of you are aware about this newsletter and for many others in the extended Commercial Industries BU this is an initiative that will help you stay in touch with things that are happening across our vertical, within our industry, and will be a platform to keep you up-to speed on latest trends, engagement updates and some fun facts. This is a collaborative effort where in the Content team led by Anshul Sharan Garg joins hands with Marketing team led by Himanshu Joshi. Our vision and commitment is to improve this with each successive release and look forward to your support and feedback on the same.

table of content

Editorial Team:• Anshul Sharan Garg

• Roli Srivastava

Marketing Team:• Himanshu Joshi

Talkback: For feedback, comment, or suggestions, contact us at mfg-marketing@hcl.comThis newsletter is prepared for HCL employees only and must be used for internal communications purposes. If you wish to reproduce, republish or reprint any of the content, please get in touch with the team at mfg-marketing@hcl.com

AbhishekHead of Marketing, Commercial Industries

Contributors:• Arindam Sen

• Prasanna Coimbatore

• Sathish Inkershal

• Sethuraman Giri

• Vishal Mahajan

• Chandrakanth R

• Kishore Karnam

page.3Spot Light

page.5

page.10

Engagement Updates

Value creation

page.11Industry Drivers

page.12Industry Updates

page.13Technology Updates

page.14M&A And Alliances

page.15Financial Updates

page.16FUNZONE

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Commercial IndustriesMFG & HI-TECH BYTES

Spot Light

Spot Light

June 6th – 8th, 2016 – “Chemtura India Visit”

The CIO of Chemtura visited HCL Chennai Campus. During the course of the visit, Sarma (CIO Chemtura) and team, appreciated the team for significantimprovements in P1 and P2s. They appreciated the reduction in escalations and also mentioned about the excellent execution of all the projects in 2016.

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Commercial IndustriesMFG & HI-TECH BYTES

June 5th – 9th, 2016 – “Gulfstream Operators & Suppliers Conference 2016”

HCL was the Partner Sponsor at the recently held Gulfstream Operators & Suppliers Conference 2016, which took place in Savannah, Georgia from 05 - 09 June, 2016. The event drew business, functional and technology professionals together to discuss and exchange insights on innovative solutions and best-in-class strategies to improve overall business. A team of senior HCL leaders met with 70+ key leaders from the Aerospace & Defense industry and discussed HCL solutions and accelerators across some major domains -- IoT, Beyond Digital, MRO and Analytics.

Spot Light

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Commercial IndustriesMFG & HI-TECH BYTES

Engagement Updates

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Commercial IndustriesMFG & HI-TECH BYTES

Service Delivery/ Process Improvement Initiatives

• Reconfigurationofhealthmonitoringqueriesforautomatedalertgeneration(IP.21system)

• Process documentation of application landscape is almost 90% completed

• Finalization of documentation structure for the knowledge management database

• Establishment of Change Approval Board (CAB) to production process

• ImplementationofKEDB&SOP’sforincreaseinproductivityandreductioninefforts

1. Axalta

Engagement Updates

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Commercial IndustriesMFG & HI-TECH BYTES

• Ticket resolution time improved by about 22% (in FY16) by the addition of new resources (Initially due to lack of skill set and KT only 65% of total tickets were resolved by HCL team but now we are able to own 83% of the ticket count at the engagement level)

• Ran special drives for reduction of backlog tickets to 50% from the end of Feb’16 till date

• Working with client track leads to streamline the existing incident management processes

• ASMProcessdefinition,implementationandsign-offfromPolycomleadsatoffshore

• Ticketing process streamlined to ensure all the tickets are tracked in the system

2. Polycom

Milestone Achievements Service Delivery/ Process Improvement Initiatives

Engagement Updates

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Commercial IndustriesMFG & HI-TECH BYTES

3. tyco

• SLAhasbeenconfiguredforallassignmentgroupsinService Now – EMEA instance. This will enable SLA measurement for all I&S tickets. Dashboard is created in Micro-Strategy and being tested.

• Operations governance team strengthened with new & additional service delivery managers.

• UK & CE transitions are completed.

• Update on transformation projects:

• Master Data Management (MDM) assessment study – Design of template for doing MDM tool assessment is in progress

• Initiated a strategic move - SFDC Global OrganizationImprovementProgram-refiningandredesigning the business processes to support nearly 30,000 users • ALT ASM implementation process has been initiated

• Run.advisor implementation started as part of ASM

• Delivered value worth $851K by providing managed services during FY16 (Till June 2016)

• Sathish Saratlakshmi replaced Vinodh Sundararajan as delivery head

• George Padath replaced Jagannathan Parthasarathy as Account Delivery Lead (ADL)

• ‘Keep the light on’ (KTLO): HCL to own in-scope application of Tyco SimplexGrinnell (an organization thatTycohadacquisitioned)

• Footfall: Oracle Fusion project that HCL runs for Tyco Footfall

• EDI Walmart: Project to implement Electronic Data Interface (EDI) to integrate Walmart orders into Tyco

• ReducedinflowofP1andP2tickets

Business Updates

Leadership Changes Steering Committee Meetings

New Projects

Service Delivery/ Process Improvement Initiatives

Value Added Services

Milestone Achievements

Engagement Updates

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Commercial IndustriesMFG & HI-TECH BYTES

• Team started supporting the upgrade of Aftermarket unit’s latest release of Oracle ERP - supporting all flavorsstartingfrom10.7throughR12.2.4

• Resolved long standing performance issues in differentOracleERPmodules

• Automation of cloning - the contents from production environment are replicated in test environments. This process was manually done by using recovery manager(RMAN)techniquewhichwasautomatedbyHCL team

• Team socialized with Meritor Information System on Run.Advisor Initiative

• Identifiedpotentialautomationareas

• Successful deployment of ProVantage tool to measure business KPI’s

4. meritor

Service Delivery/ Process Improvement InitiativesMilestone Achievements

Engagement Updates

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Commercial IndustriesMFG & HI-TECH BYTES

Value Creation

ACCOUNT COUNTClassification on Account VCI FY2015-2016-June-DI CI-MFG--Cut

RED AMBER GREEN Ideas Generated Ideas Implemented Value Delivered

KEY 5 0 1 4 161 59 $4,981,509

D&G + GROW 6 1 0 5 175 68 $4,552,926

SUSTAIN 17 2 5 10 172 71 $4,979,669

OTHERS 16 12 2 2 66 28 $1,729,521

*Key accounts data will overlap with other categories respectively. RAG is based on overall account VCI and not for the particular LoB

ACCOUNT NAME

FY16 – ACCOUNT LEVEL – May

Account – Value

Delivered – Jun

FY2015-2016-June-DI CI-MFG--Cut

Mar Apr May May - Value Delivered Generated Implemented Value

Delivered4

Star3

Star% of 4 Star Pipeline

Agilent Technologies 8.94 8.95 8.90 $2,941,414 $3,295,024 33 11 $1,250,567 11 0 100.00% 25 [$372K]

INTEL IT 5.80 5.73 5.67 $1,099,585 $1,099,585 9 4 $1,099,585 0 0 0.00% 10 [$218K]

Microsoft 5.96 6.33 6.61 $9,559,700 $10,536,257 69 20 $1,676,850 1 0 5.00% 88 [$17MN]

NetApp Inc. 6.63 6.91 7.93 $954,507 $954,507 47 24 $954,507 11 3 45.83% 18 [$2MN]

KEY* ACCOUNTS STATUS (Default D&G Accounts)

Value Creation

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Commercial IndustriesMFG & HI-TECH BYTES

INDUSTRY DRIVERS, CHALLENGES & TRENDS

Industry Drivers, Challenges & Trends11

TheManufacturingIndustrytodayiswitnessingrapidandsignificantchangesthatwouldaffecteverypossiblebusinessarea of the industry. Most of these can be attributed to few technological shifts namely IoT, Big Data Analytics, Digitalization etc. Most companies are trying to adopt these changes into their existing systems to get the much-needed edge over their competitors.

Rapid technology change is one of the major challenges faced by the Manufacturing Industry. The line between machines and IT become blurrier everyday as technology is evolving evolves and it is happening faster than ever. This fast-pacedenvironmentmakesitdifficultforcompaniestoadapttothesechangesintime.

Supply Chain continues to be the Achilles-heel and main challenge of the Manufacturing Industry. Every company wants to be global (large geographic spread) and as a result of which controlling the supply chain and making it efficientwill be the key issue.Even in supply chain, its visibility remains tobe themajor areaof concern.Rapidinnovation and commoditization of products has led to tremendous pricing pressure as well.

Few of the key industry trends are-Supply Chain of Tomorrow: Going forward there will be a huge amount of real time data available at every point of supply chain. Big data analytics will help the companies to convert the data into actionable intelligence. Key enablers for tomorrow’s supply chain are – Cost to Serve, Alignment to Business Strategy, Supply Chain Analytics, SKU Rationalization and Integrated Business Planning. Companies want to make their supply chain completely connected from end to end (Holistic optimisation from suppliers to customers).

IoT: It is the latest buzzword in every industry. IoT provides the ability for a company to monitor and analyse data on realtimebasis.Italsohelpsinproactive/preventivemaintenance,productivity&effectivenessimprovement.

Robotics: Due to increase in labour cost and productivity concerns, robotics have become one of the lucrative developments. Usage of robots will increase the productivity of manufacturing systems and system can get rid of human errors.

3D Printing: 3D printing as a technology can provide a company with economies of production, rapid reduction in prototypebuild time,manufacturingprocessflexibility,production lead timereduction, reduced investment,abilitytomanufacturingcomplicatedmaterials,buildbodyparts(transplantableorgans).Withallthesebenefitsandmuchmore, 3D printing is one of the most popular trends in the manufacturing industry.

Cloud Computing: This refers to usage of internet-connected remote services to store, retrieve and manage data. Cloud computing is getting more & more reliable and is able to cut down costs substantially as evidenced from many firmswhohaveimplementedthesame.Manufacturingindustriesareleveragingthistechnologytostoredatacentrallyandshareinvariousgeographicareasquicklyandefficiently.

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Commercial IndustriesMFG & HI-TECH BYTES

Industry Updates

Industry UpdatesExpansion and optimization approaches for US manufacturers: To be effective, enterprise footprint optimizationneeds to be a continuous process. Proactively responding to dynamic company strategy, revenue growth, and cost containment, in concert with growth decisions, can create a framework for continuous improvement that maximizes value.

The markets in which Veritas operates – including backup and recovery, storage management and archiving – are growingatacombinedseventoeightpercent.Thegoalforthecompanynowistogrowaheadofthatfigure.Veritasrecently raised the deal cap on opportunity registration rebates available through Partner Force from $500,000 to $1m and added appliances into the scheme. At the same time, it has removed Backup Exec from opportunity registration butisnowpayingpartnersahigherupfrontdiscountforsellingitsvolumemid-marketbackupoffering.

Footprint 2020: Expansion and optimization approaches for US manufacturers:

Veritaslookstoincreasevisibilityafterfinishingseparationheavylifting:

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Commercial IndustriesMFG & HI-TECH BYTES

Caterpillar uses facial recognition softwaretoidentifysleepyequipmentoperators: Mines operate around the clock, so they have employees who work long shifts through the night, running the risk of noddingoffatthewheel.Operatorfatigueisapotentiallyfatal problem, and Caterpillar recognized this and is working on a solution. Caterpillar Safety Services joined forces with tech company Seeing Machines to create and install fatigue detection software into thousands of mine trucks across the world.

General Electric: Digitalization Impressive, Not Enough to ‘Move the Needle’:

Robots, Jobs and Productivity in the Manufacturing Industry:

General Electric presented a stronger case for why their digital transformation should be considered a major opportunity for the company. General Electric’s heavy investment, and yes cultural transformation, should in theendhelpdrivenewservicesgrowthandprofitability.We expect information system efficiency to have a bigimpact, just as the tech revolution in the 90s did.

Industrial robotics is changing the U.S. manufacturing industry portrait, stimulating companies to bring back activity in the country. From 1979 to 2009, thanks to the high wages in developed countries, many companies moved manufacturing activities offshore. The very lowwages and the moderate transport costs made this move profitable. But the picture has been changing for thepast few years. It makes sense to consider an increased adoption of automation technologies for the same time period to have made an impact in productivity, therefore cutting by half the gap in the worker production wages per hour for the same time period.

Technology Updates

Technology Updates

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Commercial IndustriesMFG & HI-TECH BYTES

Drone USA, Inc. Signs Joint Venture Agreement with BRVANT Technologic Solutions:

What VMware’s latest purchase means for its CEO:

Why an Intel/McAfee split makes a lot of sense:

Alcoa Details Plans to Split Into Two Companies:

Drone USA, Inc., Manufacturer of low altitude Unmanned Aerial Vehicles (UAV) and related technologies, has entered into a JV with BRVANT Technologic Solutions, a Brazil Manufacturer of Unmanned Aerial Vehicle Systems. This is another important update in the Aero and Defense Segment in this world.

VMware is buying Arkin Net, a partner in its push to becometheleaderinwhatitcallssoftware-defineddatacenters. Term of the deal not disclosed yet.

RumorshavebeenflyinglatelythatIntel will be “separating” McAfee,whichitacquiredin2011.IntelboughtMcAfeeat a time when PC sales were still healthy and increasing at a good rate. McAfee had a strong presence in consumer anti-virus software but an even bigger play in the management and protection of enterprise PCs, a criticalmarketforIntel.SotheacquisitionmadealotofsenseasithelpedInteldifferentiateitselfinacompetitivemarketplace, and it added accretive revenues.

Alcoa Inc. will break up in to two companies. Alcoa to change its name to Arconic and continue focusing on its aerospace and automotive businesses and new company Alcoa Corp. will concentrate in Mining, Smelting and Refining divisions. This is an important update in theMetal Sector.

M&A Alliances

M&A and Alliances

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Commercial IndustriesMFG & HI-TECH BYTES

Financial Updates

Financial UpdatesCould NetApp Be a Market Leader in the All-Flash Storage Market?NetApp (NTAP) chief informationofficerPhilBrothertonstated that Flash technology is important to the company’s operating system. As NetApp’s set of products is newer than EMC’s) legacy products in the all-flashsegment,itcouldovertakeEMC.

General Electric continues to hand back money:TheUSmultinationalconglomeratereportedlowerfirst-quarter revenue, due to weak oil and sales, but thecompany announced that full-year targets would still be met. GE and CFM International, GE’s joint company with France’s Safran Aircraft Engines, reported a combined total of $25 billion in new business.

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Commercial IndustriesMFG & HI-TECH BYTES

Microsoft catalyst event on 17th June:

310+ people attended in Hyderabad

Axalta Engagement: Birthday Celebrations for the month of June

Meritor: AHM & Best Project Team Award

Polycom Engagement: Birthday Celebrations for the month of June

Fun Zone

Fun Zone16

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