MFFA Introduction to COIT Student Date: 17 December 2013€¦ · CIBS BG SMSC Kepong Celcom’s...
Transcript of MFFA Introduction to COIT Student Date: 17 December 2013€¦ · CIBS BG SMSC Kepong Celcom’s...
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‘Mobile Field Force Automation’ (MFFA)
AGENDA
1. What is MFFA
2. Project Background
3. Process Flow
i. Manual Process
i. Current Process
4. Technology
i. Intangible
5. Benefits
ii. Tangible
6. System Demo
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What is MFFA
What is MFFA?
also known as ‘Mobile Field Force Automation’
Is an initiative under the Asset Management Dept, TNB Distribution and TNB ICT to improve communication between Call Management Centre (CMC) & Fault Finder Team, Standby Team and Authorize Person (Low Voltage) via Distribution Control Centre (PBB).
What are the technology that is being introduce by MFFA?
MFFA involves the use of technology which are:-
Short Messaging System (SMS),
Global Positioning System (GPS)
Geographical Information System (GIS)
Project Background
SHAH ALAM – MFFA (LV) Phase 1 Shah Alam implementation (LV) Feb 2007
S’GOR & K LUMPUR – MFFA (LV) Phase 2 Selangor & Kuala Lumpur implementation (LV) Aug 2008
Northern Region
Eastern Region Metro Region
PENANG – MFFA (LV) Phase 3 Aug 2009
KEDAH & PERLIS – MFFA (LV) Phase 4 Feb 2011
PERAK – MFFA (LV) Phase 4 Ipoh, Batu Gajah & Ulu Kinta Feb 2011
PERAK – MFFA (LV) Phase 6 All Stations Target FY11/12
JOHOR – MFFA (LV) Phase 3 Kulai,Pontian, Johor Bahru, Kota Tinggi, P. Gudang & Johor Jaya Aug 2009 JOHOR – MFFA (LV) Phase 5 Muar, Batu Pahat, Kluang, Segamat, Mersing & Tangkak Aug 2011
MELAKA – MFFA (LV) Phase 4 Jan 2011
NEGERI SEMBILAN – MFFA (LV) Phase 5 Aug 2011
Southern Region
Completed
MFFA Phase 6 - PAHANG, TERENGGANU & KELANTAN Kuantan & Pekan, K.Terengganu, K. Bharu, Psr Puteh, Psr Mas, Bachok & Tumpat Aug 2012 MFFA Phase 7 -Rest of PAHANG, TERENGGANU & KELANTAN Aug 2013
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Process Flow (Manual)
CMC
TOMS
PPB
PPB accesses MFFA Console
that is interfaced to TOMS
TNB Customer
Customer Calls and SMS 15454
Fault Finder
Team
Field Force
Maintenance
and Repair
Team
AP
Process Flow (Manual)
Ineffective
Communication
and Lack of
Coordination
High
Operational
Costs
Introduction of
Mobile Solutions
High
Customers’
Expectations
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Issues with Manual Process
• Traditional communication via telephone
call
• Lack of information about location of faulty
area and vehicle position
• Mismanaged Field Crew time/work order
• Customer dissatisfaction
Process Flow (Current)
CMC
TOMS
PPB
PPB accesses MFFA Console
that is interfaced to TOMS
MFFA Console
Workstation
MFFA Scope
Pelanggan
Customer Calls and SMS 15454
Fault Finder
Team
Field Force
GPS Satellite
SMS
Maintenance
and Repair
Team
AP
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How MFFA help TNB ?
Field crew more
responsive and
productive
Reduce Mean
Time To Repair
(MTTR)
Drive to
improve
mobilizing &
dispatching
TNB repair crew
To track
customer
enquires status
& provide
accurate
information on
repair status
Technology
PDA Evolution Motorola MC5574
HP iPAQ 612c HP iPAQ hw6965
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Technology
GPS Device
Vehicle-mounted GPS devices for location tracking
Concealed GSM SIM card
Short Message Services
Benefits (Intangible)
• Improve Productivity
•Paperless
•Enhance Communication
• Improve Data Integrity
•Enhance Customer Relationship
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Benefits (Tangible)
•Improve Response Time
•Improve Restoration Time
•Reduce SAIDI
Note: Based on Distribution 10 – Year Roadmap, TNB SAIDI reduction in 2011 is 10 minutes from 89 to 79 minutes.
512Kbps
(Back end system) Users
ServiceNet NTU NTU
SMS Shortcode & GPRS
Vehicle Mounted Terminal (SMS Shortcode)
MFFA Application Server TNB Bangsar
InfraNet
CelnetII
CIBS
BG
SMSC Kepong
Celcom’s Responsibility
GPRS S.Hitech