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Welcome To Customer Care Basics

How May I Help You?WHAT MAKES US DIFFERENT FROM ALL THE OTHERS ?

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3Here’s what we do :

Address Printing Services

Snapshot Service

Pre-Ship Envelope Service

RSVP Manager

Mailing Service Option

Professional Printing Service

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Our MissionOur goal will always be :

Provide exceptional customer service.

100% Customer Satisfaction – Guaranteed !

Remember the customer is always right

Resolve all issues and answer any questions

Make the customer feel like family

Apologize Apologize Apologize

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WE ARE HERE TO HELP YOUYOU ARE HERE TO HELP THEM

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Questions or Concerns ?

Questions or Concerns?Please ask at any time.

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5 Core Values

1. ACT

2. Trust

3. Passion

4. Commit

5. Inspire

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Things To Remember

Take notes

Be prepared to listen

Stop. Ask questions if you don’t understand

Don’t over think it

Work together

Things To Make Them Remember You

Work Hard

Be Courteous & Empathetic

Always Apologize

Take Your Time

Make Sure You’ve Answered All Questions

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Thanks For Joining Our Team