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MettersMatters

Our Inaugural Issue- Welcome to the new format!

®

In This IssueExecutives

Contributors

Founder and Chief Executive OfficerDr. Samuel Metters

Executive Vice President, Corporate AffairsKim Metters

Executive Vice President and Chief Financial OfficerDavid Thach

Chief Operating OfficerSanto LaTores

Vice President of Program DevelopmentTimothy Lowman

Serene AlmomenJennifer ByersMona CollinsKimberly GehrdesKerron HubbardPatricia SansoneCasey ShawEric WangLaura Youngs

3 Executive Corner: How Metters is improving our PMP capabilities

4 Metters contract awards and news

5 Cybersecurity: New initiatives and how they will affect Metters in 2011

6 Dr. Metters honored as a top minority business leader

7 Redundancyequalsefficiency:Aninterview with Metters’ Senior Systems Engineer Ali Tilave, on virtualizing our servers

8 Holiday parties 2010

10 Finance

11 Metters news

12 The Metters Family

14 L-20 letters

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Executive CornerThe past few years have seen impressive growth for Metters. We

have broken into new markets, courted new clients and grown revenue by more than 30 percent annually during the past three years. Our company has generated impressive growth when many firms are struggling through a tough economy.

But we couldn’t have gotten there without some critical and successful efforts on the part of our team. That includes making sure our team has the most talented, experienced staff possible, including those certified as Project Management Professionals (PMP) — through the Project Management Institute — and in ITIL.

Having PMP-certified staff is crucial to helping us bring in new contracts and clients, because it shows that we are at the forefront of program management. During the past year, Metters has taken several initiatives to recruit and retain more PMP-certified professionals in order to continually build our program management expertise.

Recruiting: In the last 18 months, Metters and its recruiting team have actively sought out PMP-certified professionals who can provide critical expertise and management skills to our company. We have successfully brought in more than a half-dozen PMP-certified professionals, compared with none just two years ago.

We know our clients are increasingly looking for PMP-certified personnel when we bid projects — not just as Program Managers (PMs), but in key staff as well. And we aren’t just going for PMP professionals. We also have added six ITIL-certified professionals, providing our clients with staff that understands IT service management.

Metters also supports our staff through continuing education and certification opportunities, as we have for those working for our Federal Emergency Management Agency (FEMA) Document Management and Records Tracking System (DMARTS) program. We encourage our staff to seek out certifications and training, offering the flexibility in schedules and the cost reimbursement to accomplish those goals.

Alignment: Metters also has increased our efforts to match the right PMs with the right contracts and projects, and provide all necessary support to do the job. Why does this matter?

How our PMs interact with clients is very important. The PM is the client-facing point-of-contact – they are the face of Metters. If a client doesn’t form a good working relationship and doesn’t have trust, it won’t work. So a key job of each of our PMs is to figure out what their client values, and deliver that value consistently. Another key function of PMs is to manage our clients’ expectations on a daily basis. That means finding out what will work for the client, and making sure there is good communication and teamwork, especially since most of our projects are performed in dynamic environments. (In one of our programs, there has already been three government-side reorganizations in one year!)

But it also means ensuring that our PMs are able to work with and have respectful but sometimes difficult conversations with our government counterparts about what is realistic within defined time lines and budgets, especially on fixed-price programs. The right PMs ensure that issues such as pricing, contracting matters and technical approaches meet the requirements of the client, while also making sure that solutions are realistic and won’t strain

the client or Metters.

It’s a careful balancing act, and matching the right PM with the right project can present a challenge. But our efforts have improved our program success. Ultimately, our goal is to ensure that each PM maintains the right balance of meeting the needs of our client, employees and the company. If any of those needs are out of balance, our clients might not get the value they deserve, our employees might not have an opportunity to grow in their positions, and Metters business interests might suffer.

Communication: It is important at any company or agency that staff members communicate with one another in order to resolve issues or improve client service. In that light, Metters has started monthly meetings between PMs. These meetings integrate our PM community and allow them to discuss a wide range of topics, from policies and new developments to issues with programs, clients or deliverables. Improving communication and giving our PMs a chance to share their ideas, strategies and solutions helps our team better meet customer needs.

Improved training: Metters is increasing our PM training in several areas, including financial systems. We want our PMs to have a full understanding of every aspect of their programs and we are training them in tracking and interpreting their program finances. Our Accounting and Finance department has been an enormous help in this effort, designing templates that create a uniform system. All of this allows PMs to easily track actuals against budget and have a comprehensive view of the entire program.

This training ensures that our PMs are closely involved in the process and have a better grasp of a program’s financial status to ultimately ensure they’re maintaining the right balance. We also are improving training in contract and personnel matters. All of this means our PMs, in addition to knowing their technical fields, can manage a program within the construct of Metters as a business.

These efforts have proven successful, netting us new clients, as well as projects for major Web development, software development and other business avenues – experience we have added to our growing list of corporate capabilities during the past two years. It builds our portfolio, as well as our credibility and capabilities. And with several large projects on the horizon, Metters will build on its recruiting efforts of PMP-certified staff throughout 2011, and continue to develop the finest program management team in our industry.

Santo LaTores, Chief Operating Officer

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Contract awards and newsSt. LouisL o g i s t i c s M o d e r n i z a t i o n Program — third deployment

Team CSC-STL supported the U.S. Army through its third, final, and largest deployment, as the legacy Commodity Command Standard System (CCSS) was successfully transitioned to the new Enterprise Resource Planning (ERP) Logistics Modernization Program (LMP) at three major commands — TACOM, ASC, JMC and hundreds of depots and facilities. This deployment encompassed detailed, time-phased cutover activities that were individually monitored and accomplished over a ten month period.

To show appreciation to the dedicated Metters/CSC St. Louis workforce, who provided untiring support throughout all of the LMP deployments, the Army LMP Program Manager, Ms. Diane O’Connor, and other U.S. Government and LMP representatives visited St. Louis to personally thank our workforce with certificates of appreciation for each employee.

It was a heartfelt moment for everyone, as we accepted their thanks and a handshake that represented the transition of the legacy logistics systems to its new, modernized version.St. LouisFY 2011 Price and Credit Overlay program

The highly visible Department of the Army Presidential Budget Price/Credit Overlay program was again successfully completed by Team CSC-STL. This six-month effort required weekly tracking of multiple pricing requirements and development/testing of various Special Processing Requests (SPRs). Team CSC chaired weekly teleconferences with representatives from Headquarters, Army Materiel Command, Logistics Systems Agency, Software Engineering Center-STL, U.S. Army Commands, and the LMP Project Management Offsite to ensure each and every critical step of the process was accomplished accurately and within guidelines.

Team Metters’ WSS contract awarded Option Year 1

The Metters team supporting the Dept. of Veterans Affairs (VA) Web Solutions Service (WSS) contract was recently awarded Option Year 1, which started March 4. Sharon Campbell would like to take this opportunity to congratulate her team for their outstanding work and commitment to producing quality-driven products and services in support of Veterans and their caregivers. We successfully completed all deliverables in the Base Year! Congratulations to the Metters WSS Team!

Team Members:Mohammad Alam Alex AmalorpavamKanak BasnyatCrystal BuckleySharon CampbellAndy CassellMinh DaoLuke DavisDonna Dom

John EdwardsVasantha GandlaDeVon GoldsmithSandeep KumarMike MathisAnna OkawaraJenny Shen, Prashanth Shetty

Orlandowork begins on CVTS

Metters engineers Mike Schmid, PM, Steve Rosenwasser, PE, and Tom Kelly, PM, capture data from the Marine Corps Light Armored Vehicle (LAV) at Camp Pendleton, California. This process is part of the reverse-engineer required for the Combat Vehicle Training System (CVTS) contract that Metters’ Orlando office was recently awarded.

Huntsville L7/L12 recompeteSpecial thanks from Patrick Vaughn to the L7/L12 team members listed below, for making it possible for Metters to win the recompete of the L7/L12 contract.Metters employees: Jason Hambrick, Steven Lebron Arroyo, Robert Brown, Kimberly Gehrdes, Christopher Mazur, Anthony Luke, Terry Rhodes, and Steven Rainey. RAM employees: Paul Gilbert and Gregory Brown. SPARTA

employees: Dennis Barnes.

VA MyHealtheVet Win

On October 26th, 2010 Metters won the VA My HealtheVet contract. The My HealtheVet (MHV) website is a portal that gives veterans, their families and their health providers, easy access to health information, tools and services. Our mission will be to ensure consistent, controlled, and effi-cient fixes and maintenance of the software, which is a part of the production portal fixes and maintenance, involves the design, software upgrades, testing, integration, and releas-ing of the software into the MHV production environment.

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Promoting public-private partnerships in cybersecurity

By Eric Wang,Manager, Proposal Development and Marketing

According to Gartner, Inc., a leading information technolo-gy research and advisory company, the number of installed

PCs worldwide will surpass 2 billion units by early 2014. Cur-rently, the number of installed PC units is growing at a pace of just under 12 percent annually. Consequently, the number of cyber attacks are on the rise, and the method of those attacks are becoming more sophisticated each day.

In order to strengthen our cybersecurity policies and regula-tions, lawmakers have proposed several bills since the start of the 112th Congress that would add extra measures of security. These measures have ranged from the so-called Internet “kill-switch” — which would give the government the ability to shut down the Internet during a catastrophic cyber attack — to en-crypted identity cards/biometric devices to replace our current name-and-password login systems.

However, in a collaborative white paper released on March 8, the U.S. Chamber of Commerce and various industry groups recommended that instead of passing more laws and regula-tions, the U.S. government must work with the private sector to develop incentives that promote voluntary adoption of cy-bersecurity best practices. According to the paper, studies have found that “cost and complexity, not lack of ability or commit-ment, are the largest problems in implementing effective cyber solutions…This research shows that although many enterprises are investing heavily in cybersecurity, many others, largely due to the economic downturn, are reducing their cybersecurity in-vestments.”

The idea of incentivizing cybersecurity practices for the private sector has faced many obstacles in the past. Opponents of the idea argue that the government should not incentivize some-thing that companies should already be doing for themselves anyway. Rather than incentivizing, the government should pro-mote cybersecurity as an enterprise leadership responsibility for all levels of local, state and federal leaders, as well as leaders in individual companies.

Regardless, most experts agree that building a strong public-private partnership will strengthen the ability to protect against ever-evolving sophistication of cyber attacks.

The same white paper also proposes other strategies on how the public and private sectors can work together to increase cy-bersecurity defense. These strategies are built upon seven im-portant areas found in President Obama’s “Cyberspace Policy Review,” released in May 2009. The following provides a sum-mary of the strategies proposed by the public-private partner-ship white paper:

Risk management: Government and industry should develop/strengthen international standards for cybersecurity, recognize that their risk management perspectives stem from differing

roles and responsibilities, and develop a menu of market incen-tives for companies to voluntarily upgrade their cybersecurity.

Incident management: Government should fully establish the industry’s seat in the integrated watch center and begin an eval-uation and process for growing the industry’s presence.

Information sharing and privacy: Government and indus-try should clearly articulate information needs and how to promote more effective information‐sharing to address those needs; information‐sharing for cybersecurity purposes should be transparent and should comply with fair information prac-tice principles; government should consider how it can share more classified and sensitive information, particularly the parts of that information that can help the private sector defend its systems; and in consultation with interested parties, includ-ing industry and civil liberties organizations, Congress should consider whether narrow adjustments to surveillance laws are needed for cybersecurity purposes.

International engagement: Industry and government need to engage international organizations and standards-making pro-cesses and work together to develop a strategy for engagement, capacity building, and collaboration on issues of global concern.

Supply chain security: Government should expand its partici-pation in the international system that develops supply chain security standards and work with industry to identify and dis-seminate them. Government should then leverage these stan-dards when it acquires technology and take steps to ensure it does not acquire counterfeit technology products.

Innovation and research and development: The public‐private partnership should be used to create a genuine National Cy-bersecurity Research and Development Plan with prioritized, national‐level objectives and a detailed road map that specifies the respective roles of each partner. The plan and its implemen-tation road map should be regularly reviewed by the partners and adjusted as necessary.

Education and awareness: The public‐private partnership should enhance cybersecurity public awareness and educa-tion, and increase the number of cyber‐professionals available to both government and business, including through policies that boost the number of science, technology, engineering, and mathematics college students graduating each year. As cyber attacks become increasingly sophisticated, it will be critical for industry to find ways to protect itself from potential damage to business. With the challenges faced in providing cy-bersecurity, the answers might lie in the private and public sec-tors working together to create realistic, workable solutions that will ensure better security and prevent potentially catastrophic events from crippling the industry.

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Dr. Metters honored as a top minority business leader in D.C.

Attendees of The Washington Business Journal’s Minority Business Leader Awards (pictured from left to right): Thai Hoang, Nate Jensen, Casey Shaw, Laura Youngs, Kerron Hubbard, James

Williams, Ahn Nguyen, Linda Garcia and Ali Tilave.

By Laura Youngs

McLean, Va. – Dr. Samuel Metters, the founder, presi-dent and CEO of Metters Incorporated, was named one of the region’s top minority business leaders Friday by The Washington Business Journal.

More than 350 people turned out for the event, held at The Capital Hilton in downtown Washington, D.C., for the Business Journal’s fourth annual Minority Business Leader Awards. The awards are designed to recognize the region’s top minority business leaders which, Busi-ness Journal Publisher Alex Orfinger said during the ceremony, are sometimes overlooked.

According to The Business Journal, the weekly busi-ness newspaper received almost 100 nominations from around the region, out of which 27 honorees were se-lected. The honoree pool, in addition to Dr. Metters, in-cluded prominent D.C.-area business men and women, including attorneys, bankers, small business owners, economic development consultants, management con-sultants and telecomm executives.

Dr. Metters was noted by the Business Journal for his hard work and ethics, which brought him from public housing to Prairie View A&M University – including induction into the Texas Football Hall of Fame – and the U.S. Army, with which he achieved the rank of lieu-tenant colonel before retiring and later starting Metters Incorporated.

“I started the business in my basement, on $7,000 and a second loan on my home. That’s been parlayed into a multi-million dollar company,” says Dr. Metters. “And along the way I learned a lot of lessons, one of which is – being an old solider – if you take care of the troops, they’ll take care of you.”

In that time, Dr. Metters has also pushed Congress for better veteran benefits, including lobbying for the Service-Disabled Veteran-Owned Small Business (SD-VOSB) classification, which the company has held for several years. He also was recognized for his philan-thropy work, including co-founding the NASA Ca-reer Exploration Program; serving as the first African-American president and CEO of the Executive Board of Directors of the National Capital Area Council of the Boy Scouts of America; serving on the Board of Direc-tors for Veteran’s Corporation Inc.; and founding the

Metters foundation.

In early 2010, he traveled to Vietnam with 30 other members of a humanitarian and educational delegation organized by the Vietnam Veterans Memorial Fund. There, he met with children living in an orphanage he designed and helped build in 1968 while serving. He also met with a committee tasked to eradicate embed-ded explosives that maim more 1,000 victims each year.

Honorees were called to stage accept a plaque for the award, during which a short video on each one was played. Due to unforeseen circumstances, Dr. Metters was not able to attend the event. James Williams, Met-ters’ Senior Facility Manager, accepted the plaque on his behalf. Several Metters employees also attended the event, which included lunch and a reception.

Metters recently celebrated our 30th anniversary, hav-ing been founded in 1981. It originally started as a housing firm working with agencies such as the De-partment of Housing and Urban Development (HUD). But as federal funding shifted, Dr. Metters rebranded the company and began working with the Pentagon and the Department of Defense (DoD). Our company now has more than 200 employees in the U.S. and abroad in countries such as Iraq and Afghanistan. Metters has offices in Orlando, Fla., St. Louis, Mo., and Huntsville, Ala., among others, and its customers include the de-partments of Veteran Affairs (VA), Health and Human Services (HHS), and Homeland Security (DHS), as well as NASA and the U.S. Army.

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RedundancymakesMetters’ITinfrastructuremoreefficientAn interview with Metters’ Senior Systems Engineer, Ali Tilave, about virtualizing our servers

The word ‘redundancy’ is often associated with inef-

ficiencies and frustration. But for Ali Tilave, Metters’ Senior Systems Engineer, redundancy means quite the opposite. No doubt, by now most of you have seen Ali’s name pop in your inbox, usually next to a subject line about weekend network outages. If you’re like us, you probably have won-dered why. So, recently Metters Matters sat down with Ali over lunch and asked, What’s up with all the outages?

Metters Matters (MM): So, Ali, what’s up with the network and email outages?

Ali Tilave (AT): For the past six months, we have undertaken an effort to virtualize Metters’ IT infrastructure, focusing mainly on the mail system.

MM: What was our main goal in doing so?

AT: Some time ago, we conducted an assessment of our IT infra-structure and found that we were not optimizing our hardware capacity. In other words, we had this great top-of-the-line server, which was underutilized. We also wanted to have a more secure and efficient infrastructure that would accommodate our growing size and to get ahead of the industry trend. And we figured out that by virtualizing our infrastructure, we could actually reduce TCO (Total Cost of Ownership) for running and maintaining our serv-ers.

MM: So in essence, it’ll cost us less money?

AT: In essence, yeah. We started by upgrading the backbone, rout-ers, core switches, and other equipment. Then we switched to a more advanced firewall for a more secure environment, also giving us VPN functionality. After that we developed a plan to convert all of our servers into virtual machines using VMware, on which we are running the latest build. VMware can basically turn one physi-cal server into 10 to 15 virtual machines. You can imagine how that would increase efficiency.

MM: What are some of the benefits other than increased efficien-cy?

AT: Redundancy and high availability. Before we did all this, our servers had no redundancy and failover in place. This meant that if something catastrophic happened, we could have potentially lost everything and taken a few days to recover. With virtual machines, when one server (host) crashes, VMware HA redirects to another, creating a failover, and it continues to operate as if nothing has happened. We also now have 24/7 uptime email capability. For ex-

ample, even if something catastrophic happens at HQ causing our systems to be unavailable, our emails are spooled through a third party for up to 60 days.

MM: What did you have to do to make all this happen?

AT: Well, a lot of configuration. We had to convert all physical servers into virtual machines and moved all of our SharePoint sites, SQL databases, websites and mail system into a SAN (Storage Area Network). Then we configured redundancy within the sys-tems to mirror databases within the two RAID controllers inside the SAN.

MM: What about security? Do we have a more secure environ-ment now?

AT: Definitely. When you upgrade to Server 2008R2, which we did, you have access to enhanced security features and replica-tion. We now have two main layers of security: A hardware firewall which blocks attacks from external sources and a more advanced version of the Windows firewall, which blocks attacks from inter-nal sources. I can tell you right now, that a lot of companies out there are not operating at a Server 2008R2 functional level. On a large scale it can get very expensive and labor intensive to do. So, for large corporations, especially, it is not standard.

MM: What was the biggest hurdle you encountered while doing this?

AT: We didn’t have a test environment at first, which meant that everything we wanted to accomplish, we had to do it through rig-orous planning with different levels of risk assessment and mitiga-tion. In the end, I’m happy to report that we planned correctly and minimized the impact of not having a test environment, and have successfully implemented all the solutions we wanted.

MM: What’s left to do to fully virtualize our environment?

AT: Well, we are fully virtualized. With the extra servers we gained from the mail migration I am now building a testing environment that mirrors exactly we have in production. A test environment would allow us to test any sort of big upgrades before we carry these out in production. This way the implementation is virtually transparent to the Metters’ end-users.

MM: What other changes can we expect in the future?

AT: We would like to eventually centralize our IT infrastructure and connect all of our offices to our corporate HQ in McLean. This way, the entire Metters IT infrastructure can be managed from a single location. What’s more is that, by connecting all the different sites, we can create an additional layer of redundancy and failover. If for example, a file server crashes in St. Louis, users will be au-tomatically redirected to a server at another site. It will take some time, but once the network is built to a certain standard the pos-sibility of outages will be significantly reduced. The most probable causes would be power failures, natural disasters, and ISP outages.

By Eric Wang

Ali TilaveMetters’ Senior Systems Engineer

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Metters Incorporated 2010 holiday partiesMetters’ HQ celebrated our holiday party Dec. 16 at Clyde’s in McLean, VA. Award winners include:

Medallion of Excellence for Outstanding

Performance:

Serene Almomen, McLeanAdam Brunk, OrlandoJeremy Costa, Orlando

Linda Garofalo, St. LouisKimberly Gehrdes, HuntsvilleChristopher Mazur, HuntsvilleKeith Pirnat, CMS/VCS/BAH

Steven Rainey, HuntsvilleKathy Russell, St. Louis

Ronda Smith, CMS/VCS/BAHSteven Waide, DMARTS-WVMatt Welch, DMARTS-WV

Daisy Yang, McLean

Medallion of Excellence for Sustained Superior

Performance:

John Armbruster, St. LouisJason Hambrick, Huntsville

Patrick Hume, St. LouisHarriet Rougeau, McLeanPatricia Sansone, St. Louis

Eric Wang, McLeanMichelle Yutzy, Orlando

President’s Award for Excellence:

Marc Augenbraum, McLeanAaron Blevins, Orlando

Stephanie Bressler, USNAJennifer Byers, McLeanSai Daliparti, McLeanWill Dolan, McLeanNora Duran, McLeanLinda Garcia, McLean

Vidhya Jyothikumar, CMS/VCS/BAHMike Montag, McLeanHien Nguyen, McLeanMindy Page, McLean

Marc Villegoureix-Ritaud, McLeanDru Vines, OrlandoJaci Weller, McLeanJohn White, HUD

Certificate of Achievement:

Rick Derossett, St. LouisRoland Ybarra, St. Louis

Prometheus Award:

Patrick Vaughn, Huntsville

Ken Auck Team Award

Ken Auck Team LMP

Marc Villegoureix-Ritaud and Nora Duran presenting awards.

Waiting For dinner to begin.

Tim Lowman, Steve Zdravecky and Sheri enjoying the festivities.

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Metters St. Louis 2010 holiday partyMetters St. Louis and CSC employees enjoyed another fun-filled holiday party held at the Sheraton Hotel right next door to our office. More than 100 employees attended the celebration. As in the past, admission ticket prices covered costs for great food and chances for a variety of wonderful prizes. This year, the prizes won were: a 36-inch flat screen TV, a

Kindle, two digital cameras, money, and Target gift cards.

Shown below selecting a prize ticket for some lucky employee is Metters employee Ken Auck, LMP STL Site Manager. To the

right is CSC e m p l o y e e Betty Johnson, CSC STL

Metters Huntsville 2010 holiday party

The Huntsville office celebrated the end of a very successful year by joining together at the U.S. Space and Rocket Center for an evening of fun! Everyone met in the beautiful Galaxy Room

overlooking the Rocket Plaza and enjoyed a wonderful dinner. Afterward, Patrick Vaughn, the ARMT PM, gave awards to Kimberly Gehrdes and Jason Hambrick. He spoke of the commitment made by our deployed personnel and announced that Chris Mazur and Steven Rainey would be receiving awards upon their return home.

The fun was just getting started as the Huntsville Team played the left/right game, the heads or tails game, and door prizes were awarded. John Millard was the grand prize winner of a 32-inch flat screen TV, but everyone was a winner by the end of the night and fun was had by all!

Metters Orlando annual awards ceremonyMetters’ Orlando office held its annual awards ceremony just before Christmas. We had a great turnout for this after-work event, with most the branch in attendance. Vice President and General Manager Jim Exter was very busy handing out many Service Pins, as the Orlando workforce averages over 10 years of employment with the company, and several Orlando employees have been with Metters for more than 15 years!

In addition to the service pins, the following employees received Outstanding Performance awards at the ceremony:

Aaron Blevins - President’s AwardDrue Vines - President’s AwardMichelle Yutzy – Sustained Superior Performance

Adam Brunk – Outstanding PerformanceJeremy Costa - Outstanding Performance

Federal Deposit Insurance CorporationSupport Services for the Division of Resolutions and Receiverships Information Security UnitRFP: CORHQ-10-R-00204 – Re-issued

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Finance and AccountingDCAA AuditTo comply with the regulations regarding proper financial management, Metters’ Finance and Accounting team has been working diligently to satisfy the policies of the Defense Contract Audit Agency (DCAA), which is responsible for performing all audits for the Department of Defense (DoD), and for providing accounting and financial advisory services to DoD components responsible for procurement and contract administration.In a continuous effort to comply, we ask that employees assist by doing the following:• Keepingtimesheetsupdatedonadailybasis• ReducetheamountofcorrectionsTimesheet Correction (Electronic Timesheets Only)After an employee timesheet has been submitted:• Thesupervisormustun-submittheemployee’s original timesheet.• Ifthesupervisorisunabletoun-submit,please notify payroll.• Oncethetimesheetisun-submitted,the employee must makes the adjusted corrections.• Aftertheadjustmentshavebeenmade,the employee must re-submit the timesheet. • Next,thesupervisormustreviewandapprove the corrected timesheet.• Oncecompleted,thesupervisormuste-mail payroll at hoa.luu@metters.com.

Fiscal Year-EndPlease keep in mind that our current fiscal year is quickly coming to an end on March 31st, so it is imperative that you process your travel expense reimbursements and business expense reports in a timely and efficient manner. Metters’ FY 2012 budgets have been submitted and are awaiting approval from upper management. Once the budgets are approved they will be submitted to the DCAA.

Saving with MettersWith the rising financial uncertainty of our nation’s economy, Metters would like to encourage employees to take a more proactive approach in managing their bi-weekly earnings. Metters offers two distinctive methods to assist with this effort through our 401(k) program and split direct deposit. Metters has provided most employees with the option of enrolling in 401(k) to

help them save for retirement. Eligible participants may contribute up to 5% of yearly earning and Metters will match up to 50%. The maximum annual match is $2,500 for non-highly compensated employees (<$110,000) and $1,000 annually for highly compensated employees. (Contact the HR department for more details.)

Study reveals Americans choose split direct deposit to saveAccording to a recent study from the National Automated Clearing House Association (NACHA), one of the most common and effective ways to build personal savings is to do so through split deposit — automatically transferring funds regularly from your paycheck to your savings account.

Advantages of Split Direct Deposit:

• Splitdepositautomatesyoursavings.• Itprovideslessrelianceonspending unnecessary funds.• Splitdepositisthesimplest,smartestandsafest way to save.• Peoplethatusesplitdirectdepositonaverage save more than $90 per month. Source: http://www.nacha.org/news/newsDetail.cfm/RecentBusinessNewsID/208 Metters would like to encourage their employees to use these valuable benefits as tools to save more and build wealth.

SAGE FASIn a conjoined effort with the facilities department, the accounting department is looking forward to implementing and revealing its new SAGE Fixed Asset Software (FAS). This software will be used to give Metters unparalleled asset inventory tracking, reconciliation capabilities, as well as the ability to deliver advanced fixed asset accounting, depreciation, and reporting for all of Metters’ integrated accounting environments.

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Metters News

“Like” Metters on Facebook

Did you know that Metters has a Facebook page? We cordially invite you to become a fan of Metters on Facebook. View up-to-date job postings and the latest industry news and trends.

Metters ARMT/TPE trainingMembers from the U.S. Army Reserves (USAR) Professional Education Center (PEC), Little Rock, Ark., visit the Logistics Support Agency (LOGSA), to receive ARMT/TPE training from Team Metters. Team Metters is providing instruction on the use of the ARMT/TPE tools to the members from PEC so they can provide training to soldiers of the USAR.

A thank you from HuntsvilleSpecial thanks to the following team members for completing a yearlong deployment to Southwest Asia: Robert Brown, Balad, Iraq; and Jason Hambrick, Kandahar, Afghanistan. Special thanks to Paul Gilbert for completing a two-year deployment to Bagram, Afghanistan, in support of the contract. The L12 team currently has three team members deployed to Iraq and four personnel deployed to Afghanistan.

Metters Home sharepoint siteThere are some exciting changes coming this year to the HQ facility in regards to improving productivity, cen-tralizing data, implementing enterprise management solutions and automating business processes. Some of the current projects we are currently working on are the paperless initiative, replacing the current shared drives, utilizing project server and customizing portals specifi-cally tailored to each department. From basic HR forms to purchase requests soon all forms will be electronic, thus reducing our paper con-sumption and adding a customized process flow as part of the paperless initiative. The current Shared Drives will soon be replaced with customized SharePoint por-tals that will allow document collaboration, version control and improve communication with partners and off-site team members tailored specific to the demands and needs of the departments. With Project Sever, proj-ect managers will be able to effectively initiate, select, plan and deliver projects on time and budget. These col-laborative and evolving tools used in the projects en-able Metters to stay abreast of industry trends and ever-changing technological landscape.

Metters 2011 New HiresMetters would like to welcome the following new hires to the Metters Family!

Neeley C. KelleyAdministrative Assistant

Huntsville, AL

Thomas L. ChinnGraphic Designer

Orlando, FL

Elizabeth Van HoutteInformation Security

EngineerMcLean, VA

Megan K. AasebyNetwork Technician I

Rock Island, IL

Thomas J. ReedAdministrative Assistant

Rock Island, IL

Matthew T. KustesNetwork Technician

Rock Island, IL

Rebecca HinmanNetwork Technician

Rock Island, IL

Shanna L. SmithNetwork Technician

Rock Island, IL

Darrell TerronezNetwork Technician

Rock Island, IL

Elizabeth M. WilliamsAdministrative Assistant

Rock Island, IL

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The Metters FamilyAngie Teel accomplishes Certified Meeting Planner designation

Angie is the daughter of Kathy Russell (Metters St. Louis) and is currently an Event Manager for Global Spectrum at the Saint Charles Convention Center in St. Louis. She recently received her Certified

Meeting Planner (CMP) designation by the Convention Industry Council. The CMP program

recognizes individuals who have achieved the industry’s highest standard of professionalism and the CMP designation is the foremost certification of the meetings, conventions and exhibitions industry. Through the CMP program, individuals who are employed in meeting management pursue continuing education, increase their industry involvement, and gain industry-wide recognition. The requirements for certification are based on professional experience and a written examination.

Angie becomes one of over 13,000 individuals in 35 countries and territories to have earned the CMP designation She was the first event manager and the second employee on staff at the Saint Charles Convention Center to attain the CMP designation. Her achievement speaks to her dedication to the industry and to her contributions to the facility and industry as a whole.

Angie has previously worked as an Event Promotions Coordinator for Clear Channel Radio and a Marketing & Sales assistant at NASCAR SpeedPark. She now works as an Event Manager at the Convention Center, where she coordinates logistics for a variety of events, including meetings, trade shows, consumer shows, and other special events.

Orlando weddingMetters Orlando has a newlywed. Our Ship-ping and Receiving Coordinator, Jack Ed-wards, was married on Dec. 31, 2010, on Daytona Beach. Jack and his bride Veroni-ca honeymooned on the beautiful Caribbean Island of Saint Vincent. Mike Mlachek, who is Orlando’s Manufacturing Supervisor, was Jack’s Best Man.

Huntsville wedding

Contract team lead Jason Hambrick and his lovely bride Vanessa Hambrick were married on Dec. 17, 2010. They decided to tie the knot after a yearlong engagement, to include the time she waited on Jason an additional year while he completed his yearlong deployment to Afghani-stan in support of the L12 contract. The couple are both pursing their college degrees together.

The Craft family welcomes their new editionMetters HQ Reception-ist, Mrs. Rachelle Craft, her husband Jason and big sister Charly Bella recently welcomed baby Miller Lewis Craft, born at 2:17pm on Monday February 7th, 2011.

He was 8lbs and 11oz and was measured at 20.5 inches.

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A proud new GrandparentKathy Russell (Met-ters, St. Louis) became a grandmother on Dec. 18, 2010.Her grandson Lucas

D. Teel was born December 18 at 10:08 a.m., weigh-ing 8 pounds, 11 ounces, and was 21 inches long. Her daughter Angie and son-in-law Ryan are enjoying be-ing first-time parents. Grandma and grandpa are look-ing forward to spoiling Lucas and volunteering to baby sit as much as possible.

Metters St. Louis charity eventsMetters St. Louis and our CSC partners supported The BackStoppers Organization this past quarter by raising money from raffles (with gifts and gift cards donated by our employees) and paid dress down days. This organization provides support and financial assistance to the spouses and children of police officers, firefighters, publicly funded paramedics, EMTs and volunteer fire protection units, who, in the performance of their duties, have given their lives for the safety of our communities. A total of $1,350 was collected to support this organization’s most worthwhile effortsOur 2010 holiday fundraiser supported St. Patrick’s Center, one of the largest provider of homeless services in Missouri, with 28 housing, employment and mental health programs assisting more than 9,000 people annually who are homeless or at risk of becoming homeless. St. Patrick’s help individuals and families move from homelessness to independence in a measurable, cost-effective manner. A total of $1,855 was collected for this center. All together, this year’s continued generosity and caring of Team CSC-STL certainly made things brighter for many needy folks.

Metters Program Manager travels to Rome for presenta-tionMetters’ FEMA DMARTS Program Manager, Serene Almo-men, was recently asked to present a paper at the International Health In-formatics Conference in Rome, Italy. Serene is currently earning her Ph.D. in Information Technology (IT), with a concen-tration in Health IT, from the George Mason Univer-sity (GMU) Volgenau School of Engineering. The title of her paper is “Autonomic Computing Framework for Self-Managed Emergency Departments.”

Serene and her Ph.D. director, Dr. Daniel Menascé, worked together to examine ways in which emergency department service overcrowding can be mitigated by applying an autonomic computing framework. Emer-gency department overcrowding has become a com-mon problem in hospitals around the world, threaten-ing the safety of patients who rely on timely emergency treatment. Using the autonomic computing framework allows self-managed emergency departments to main-tain optimal quality of service during operations. Se-rene and Dr. Menascé’s work has potential implications for guiding hospitals’ efforts to optimize emergency de-partment systems, which ultimately will help provide a better quality of service — and care — to patients.

Operation Holiday Cheer!For the fourth year in a row, Metters in Orlando served as the collection point for “Operation Holiday Cheer!” in December. This campaign is organized every year by the local chapter of the Association of the United States Army (AUSA) to collect and distribute items to Central Florida’s deployed soldiers.

Local companies placed collections boxes in their businesses during October and early November. AUSA provided a suggestion list of necessities, treats, and gifts that the employees could donate for the soldiers. All of those collection boxes (as well as individual’s donations) were delivered to Metters, where they were compiled and organized. Members of the ROTC unit from the

University of Central Florida picked up the donations and transported the items to a local National Guard armory. At the armory, volunteers created individual gift boxes to be shipped overseas.

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Metters’ L-20 team receives personal letters from the O6, Director of AFMD

The L-20 Team in Huntsville, Ala., recently received personal letters from the Colonel Donald Nitti, Director of the Aviation Field Maintenance Directorate. Metters, along with Dr. Greg Gaddy, would like to congratulate Drew Washington, John Millard and John Neuding of the L-20 team on a job well done.

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Did you know...?

Metters Primary Points of ContactBusiness Development

Tim LowmanPhone: (703) 821-3300 ext. 371

Email: timothy.lowman@metters.com

Human ResourcesJennifer Byers

Phone: (703) 821-3300 ext. 403Email: jennifer.byers@metters.com

PayrollHoa Luu

Phone: (703) 821-3300 ext. 341Email: hoa.luu@metters.com

PurchasingJames Williams

Phone: (703) 821-3300 ext. 401Email: james.williams@metters.com

NDA/Teaming AgreementsSteve Marcelino

Phone: (703) 821-3300 ext. 378Email: steven.marcelino@metters.com

RecruitingMarc Villegoureix-Ritaud

Phone: (703) 821-3300 ext. 376Email: marc.villegoureix-ritaud@metters.com

ITAli Tilave

Email: helpdesk@metters.com

Metters was originally called Housing Information Systems, and our primary work was performing home energy audits...

Metters is going green! Headquarters has instituted a new recycling program and encourages our employees to use their Metters coffee cups...

Metters’ home office used to reside in Crystal City, VA...

Comments or questions about the new format? Ideas for articles for the next issue? Email the Metters Matters staff at marketing@metters.com.

Look for our next issue July 1… a special edition on the history of Metters Incorporated; our origin and evolution.

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